This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts;
troubleshooting computer problems; and performing computer disassembly procedures.
ATI and ATI Mobility Radeon are
trademarks of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Arrandale,
and Core are trademarks of Intel
corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2010
Document Part Number: 620650-001
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
MSG revision history
RevisionPublication dateDescription
AOctober 2010
Added newly supported hard drives to spare parts listings in the
●
following locations:
storage devices on page 26, Sequential part number listing
on page 29, Hard drive on page 42.
Added newly supported memory modules to spare parts listings in the
●
following locations:
storage devices on page 26, Sequential part number listing
on page 29, Memory module on page 50.
Added newly supported WLAN modules to spare parts listings in the
●
following locations: Computer major components on page 17, Mass
storage devices on page 26, Sequential part number listing
on page 29, WLAN module on page 47.
Added newly supported processors to spare parts listings in the
●
following locations: Computer major components on page 17, Mass
storage devices on page 26, Sequential part number listing
on page 29, Processor on page 81.
Added newly supported system boards to spare parts listings in the
●
following locations: Computer major components on page 17, Mass
storage devices on page 26, Sequential part number listing
on page 29, System board on page 74.
Index ................................................................................................................................................................. 121
TouchPad with 2 buttons and 2-way scroll (taps enabled
as default)
Power requirements6-cell, 2.20–Ah, 47 Wh battery√√
6-cell, 2.55–Ah, 55 Wh battery√√
6-cell, 2.8–Ah, 62 Wh battery√√
9-cell, 2.8–Ah, 93 Wh battery√√
65-W AC adapter with localized cable plug support√
90-W AC adapter with localized cable plug support√
SecurityKensington Security Lock√√
Operating systemPreinstalled:
Windows 7® Home Premium (32 & 64 bit)√√
Windows 7 Home Basic (32 & 64 bit)√√
√√
3
CategoryDescriptionHP G62HP G62
UMADiscrete
Free DOS√√
ServiceabilityEnd-user replaceable parts:
AC adapter√√
Battery (system)√√
Hard drive√√
Memory module√√
Optical drive√√
Mini-card devices√√
4Chapter 1 Product description
2External component identification
Identifying the hardware
Components included with the computer might vary by region and model. The illustrations in this
chapter identify the standard features on most computer models.
To see a list of hardware installed in the computer:
1.Select Start > My Computer.
2.In the left pane of the System Tasks window, select View system information.
3.Select Hardware tab > Device Manager.
Add hardware or modify computer configurations using Device Manager.
Identifying the hardware5
Top components
TouchPad
ComponentDescription
(1)TouchPad lightOff—Touchpad is on.
Amber—Touchpad is off.
(2)TouchPad zoneMoves the pointer and selects or activates items on the
(3)Left TouchPad buttonPress the left side of the TouchPad button to execute
(4)Right TouchPad buttonPress the right side of the TouchPad button to execute
*This table describes factory settings.
screen.
functions like the left button on an external mouse.
functions like the right button on an external mouse.
To view or change the pointing device preferences:
1.Select Start > Devices and Printers.
2.Right-click the device representing the computer.
3.Select Mouse settings.
6Chapter 2 External component identification
Lights
ComponentDescription
(1) TouchPad light
(2)Caps lock lightOn—Caps lock is on
(3) Power light
(4) Wireless light
Off—TouchPad is enabled.
●
Amber—TouchPad is disabled.
●
On—The computer is on.
●
Flashing—The computer is in Sleep.
●
Off—The computer is off or in Hibernation.
●
White—An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber—No wireless devices are detected.
●
Top components7
Button and speakers
ComponentDescription
(1) Power button
(2)Speakers grillTwo integrated speakers produce sound.
*This table describes factory settings. For information about changing factory settings, see the user guides located in Help
and Support.
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button to initiate
●
Sleep.
When the computer is in Sleep, press the button to exit
●
Sleep.
When the computer is in Hibernation, press the button
●
to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least five seconds to turn off the
computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options.
8Chapter 2 External component identification
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
(2)Send e-mail keyOpens a new e-mail in your default e-mail client.
(5)Print keySends the currently-active document to the default printer.
(6)Calculator keyLaunches the calculator application.
(7)fn keyDisplays system information when pressed in conjunction
(8) Windows logo keyDisplays the Windows Start menu.
(9) Windows applications keyDisplays a shortcut menu for items where the cursor is
(10) Action keysExecutes frequently-used system actions.
with the fn key.
with the esc key.
positioned
Top components9
Display
ComponentDescription
(1)Wireless antenna (2)Sends and receives signals from one or more wireless devices.
(2)Internal microphoneRecords sound.
(3)Integrated webcam (select models only)Records audio and video and captures still photographs.
(4)Webcam light (select models only)On—The webcam is in use.
10Chapter 2 External component identification
Right-side components
ComponentDescription
(1) Optical driveReads and writes to optical discs.
(2)USB portConnects an optional USB device.
(3)RJ-11 (modem) jack (select models only)Connects a modem cable.
(4)AC adapter light
(5)Power connectorConnects an AC adapter.
(6)Security cable slotAttaches an optional security cable to the computer.
Flashing white—The computer is in Sleep.
●
On white—The computer is connected to external power.
●
Flashing amber—The computer is charged.
●
Off—The computer is not connected to external power.
●
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled
or stolen.
Right-side components11
Left-side components
ComponentDescription
(1)External monitor portConnects an external VGA monitor or projector.
(2)VentEnables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)HDMI port (select models only)Connects an optional video or audio device, such as a
(4)RJ-45 (network) jackConnects a network cable.
(5)USB ports (2)Connects an optional USB devices.
(6)Audio-in (microphone) jackConnects an optional computer headset microphone,
(7)Audio-out (headphone) jackProduces sound when connected to optional powered
(8)Digital Media Slot (select models only)Supports the following optional digital card formats:
(9)Drive lightOn—The hard drive is in use.
high-definition television, or any compatible digital or audio
component.
NOTE: Depending on the computer model, the computer
might include an HDMI port or a USB port at this location.
stereo array microphone, or monaural microphone.
stereo speakers, headphones, earbuds, a headset, or
television audio.
Memory Stick (MS)
●
Memory Stick Pro (MSP)
●
MultiMediaCard (MMC)
●
Secure Digital (SD) Memory Card
●
xD-Picture Card (XD)
●
12Chapter 2 External component identification
Bottom components
ComponentDescription
(1)Battery bayHolds the battery.
(2)Vents (4)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)Battery release latchReleases the battery from the battery bay.
(4)Memory module compartmentContains two memory module slots and, on select
(5)Hard drive bayHolds the hard drive.
models, the wireless LAN (WLAN) device.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
Bottom components13
Wireless antennas
At least two antennas send and receive signals from one or more wireless devices. These antennas
are not visible from the outside of the computer.
NOTE:For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To review the wireless regulatory notices, see to the section of the Regulatory, Safety andEnvironmental Notices that applies to your country or region. These notices are located in Help and
Support.
14Chapter 2 External component identification
Additional hardware components
ComponentDescription
(1)Power cord*Connects an AC adapter to an AC outlet.
(2)AC adapterConverts AC power to DC power.
(3)Battery*Powers the computer when the computer is not plugged into
*Power cords vary in appearance by country or region.
external power.
Additional hardware components15
3Illustrated parts catalog
Serial number location
When ordering parts or requesting information, provide the computer serial number and model
number located in the battery bay of the computer.
ComponentDescription
(1)Product nameThe name affixed to the front of the computer.
(2)Serial number (s/n)An alphanumeric identifier that is unique to each product.
(3)Part number/Product number (p/n)This number provides specific information about the product’s
(4)Warranty periodThe duration of the warranty period for the computer.
(5)Model descriptionAn alphanumeric identifier used to locate documents, drivers, and
16Chapter 3 Illustrated parts catalog
hardware components. The part number helps a service technician
to determine what components and parts are needed.
support for the computer.
Computer major components
Computer major components17
ItemDescriptionSpare part number
(1)39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly
for use in:
NOTE: For more information on the display assembly internal component spare part
information, See
(2)Power button board606008-001
(3)Keyboard (includes keyboard cable) for use in:
HP G62 biscotti computer models605906-001
●
HP G62 silver computer models605907-001
●
HP G62 white computer models605908-001
●
HP G62 matte black computer models608444-001
●
HP G62 red computer models615423-001
●
HP G62 blue computer models615424-001
●
Adriatics605922-BA1
●
Belgium605922-A41
●
Czech Republic605922-221
●
France605922-051
●
Germany605922-041
●
Display assembly components on page 23.
(4)Speaker assembly
(5)Top cover (includes TouchPad board) for use in:
Greece605922-DJ1
●
Hungry605922-211
●
for International use605922-B31
●
Israel605922-BB1
●
Italy605922-061
●
North America605922–001
●
Norway605922-DH1
●
Portugal605922-131
●
Russia605922-251
●
Saudi Arabia605922-171
●
Spain605922-071
●
Switzerland605922-BG1
●
Turkey605922-141
●
United Kingdom605922-031
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(includes cable)606007-001
Matte black computer models606004-001
●
Biscotti computer models610567-001
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18Chapter 3 Illustrated parts catalog
ItemDescriptionSpare part number
(6)Fan/heat sink assembly (includes replacement thermal material) for use with:
Thermal pad634363–001
(7)Touchpad button board (includes bracket and cable)606005-001
(8)Modem module (select models only) (for model 1.0 only)510110–001