HP ARMADA M700, ARMADA 6500, ARMADA 7800, ARMADA E500, PRESARIO 700 User Manual
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WHITE PAPER
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April 1998
Prepared By
Portable PC Division
Compaq Computer
Corporation
CONTENTS
Executive Summary ........1
Overview........................ 3
Asset Management.......... 4
Security
Management................... 7
Fault Management ........ 10
Integration
Management................. 13
Configuration
Management................. 16
Availability Matrix......... 17
Questions &
Answers....................... 18
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Intelligent Manageability for
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Armada Portable Products
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Intelligent Manageability is Compaq’s management solution that lowers the total cost of
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computing by making PCs more manageable and less expensive to own. This white paper
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discusses the full set of Intelligent Manageability features available for Compaq Armada
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portable PCs and the Presario 1710SB.
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EXECUTIVE SUMMARY
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Intelligent Manageability is Compaq’s response to customers’ need for easy-to-manage
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PCs in stand-alone and networked environments. Compaq addresses this need by
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focusing on five areas of primary concern for customers today:
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• Asset Management—provides the user with detailed configuration information about the PC
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1
and allows the System Administrator to inventory and track PCs and their components from
one central location.
• Fault Management—provides the user and System Administrator with pre-failure and other
alerts. Pre-failure alerts generate advance warning to minimize downtime and data loss from
hardware failures.
• Security Management—prevents unauthorized access to critical data and valuable PC
components.
• Integration Management—uses industry-standard technologies while partnering with
industry-leading PC Management software vendors.
• Configuration Management—provides the latest drivers, utilities and support software to
optimize PC performance; available on CD-ROM and the Compaq web site at
www.compaq.com.
Intelligent Manageability also addresses the following concepts:
• New industry-leading hardware and software: Intelligent Manageability enables
customers to manage PCs intelligently. It is a management tool designed for portables in
both mobile and connected environments.
• Innovation and Standardization: The Compaq Management Solutions Partners Program
establishes a non-proprietary approach to solving customers’ manageability issues. It
ensures tight integration and compatibility with leading PC Management software
vendors.
• Total Cost of Ownership: Protecting your investment by increasing its value over the
life of the product thereby reducing the total cost of owning one or more PCs.
• Product Parity: Currently, all commercial portable and desktop PCs include virtually the
same Intelligent Manageability functionality across all platforms.
The remainder of this White Paper presents each Intelligent Manageability feature in detail
including technical descriptions of how they work together to form a cohesive management
solution.
This document is intended for Compaq personnel and customers with a need for information
on Intelligent Manageability for Armada Portable Products.
INTELLIGENT MANAGEABILITY FOR ARMADA PORTABLE PRODUCTS (cont.)
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NOTICE
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The information in this publication is subject to change without notice.
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THE COMPETITIVE INFORMATION CONTAINED IN THIS PUBLICATION IS BASED ON
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DATA AVAILABLE FROM PUBLIC SOURCES AT THE TIME OF PUBLICATION. COMPAQ
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COMPUTER CORPORATION SHALL NOT BE RESPONSIBLE FOR ANY INACCURACIES,
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ERRORS, OR OMISSIONS IN INFORMATION CONTAINED HEREIN, INCLUDING, BUT NOT
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LIMITED TO, INFORMATION OBTAINED FROM THIRD PARTY SOURCES, SUCH AS
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PUBLICATIONS OF OTHER COMPANIES, THE PRESS, OR COMPETITIVE DATA
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ORGANIZATIONS.
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THIS PUBLICATION IS MADE AVAILABLE ON AN “AS IS” BASIS AND COMPAQ
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SPECIFICALLY DISCLAIMS ALL ASSOCIATED WARRANTIES, WHETHER EXPRESS OR
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IMPLIED. IN NO EVENT WILL COMPAQ BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
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INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF OR
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RELIANCE ON THE MATERIAL CONTAINED IN THIS PUBLICATION, EVEN IF ADVISED OF
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THE POSSIBILITY OF SUCH DAMAGES. COMPAQ RESERVES THE RIGHT TO MAKE
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IMPROVEMENTS OR CHANGES TO THIS PUBLICATION AND THE PRODUCTS AND
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SERVICES HEREIN DESCRIBED AT ANY TIME, WITHOUT NOTICE OR OBLIGATION.
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This publication does not constitute an endorsement of the product or products that were tested.
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The configuration or configurations tested or described may or may not be the only available
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solution. This test is not a determination of product quality or correctness, nor does it ensure
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compliance with any federal, state or local requirements. Compaq does not warrant products other
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than its own and then, only as strictly stated in Compaq product warranties.
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ARMADA, Compaq, LTE, Deskpro, Presario, ProLiant, and ProSignia are trademarks registered
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in the United States Patent and Trademark Office.
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LTE 5000, MultiBay, and Netelligent are trademarks of Compaq Computer Corporation.
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Other product names mentioned herein may be trademarks and/or registered trademarks of their
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respective companies.
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Microsoft, Windows NT are trademarks and/or registered trademarks of Microsoft Corporation.
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©1998 Compaq Computer Corporation.
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Intelligent Manageability for Armada Portable Products
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April 1998
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2
INTELLIGENT MANAGEABILITY FOR ARMADA PORTABLE PRODUCTS (cont.)
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OVERVIEW
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Technological improvements and significant reductions in purchase price have made portable
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computers much more accessible to a growing number of users. More corporations are purchasing
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portable PCs in order to provide greater flexibility to their user base without sacrificing
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performance or functionality. In addition, the shift from mainframe environments to client server
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computing has reduced IT control resulting in escalating costs. These trends are leaving IT
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Managers with an almost impossible task: maintaining and keeping track of the corporation’s
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mobile assets in a cost-effective and efficient manner.
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According to Gartner Group the five-year cost of ownership of portable PCs is 58% higher than
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desktops. The higher cost of computing is mainly caused by difficult tracking and managing of
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portable PCs. Enforcement of asset and security management procedures for remote and mobile
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assets is becoming a serious challenge. Similarly, maintenance, troubleshooting and upgrades are
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often expensive and time consuming. For portable PCs, the Total Cost of Ownership message
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really hits home because portable computers are continuously exposed to different environments.
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In addition, the mobility, size and often times modular design contributes significantly to the
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amount of lost or stolen data and portable PCs or parts thereof.
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Compaq understands this problem and has worked to provide solutions that reduce the total cost of
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computing in the enterprise. Intelligent Manageability solutions are designed to help control the
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costs of managing PCs in networked and stand-alone environments. Industry analysts agree that
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investing in tools and processes for efficiently managing and controlling distributed computing
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environments can save up to one-third of the associated costs.
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WHY USE INTELLIGENT MANAGEABILITY?
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Intelligent Manageability is pre-installed on all Compaq Armada portable PCs. It allows the user
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to retrieve detailed information about the PC and its components and automatically alerts the user
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of any pending failures. This results in:
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• Prevention of hardware loss or damage
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• Prevention of data loss or damage
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• Asset control from one central location
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• A significant decrease in downtime and increase in productivity
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• Easy integration because Compaq uses industry-standard solutions and partners with industry-
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leading PC Management vendors
INTELLIGENT MANAGEABILITY FOR ARMADA PORTABLE PRODUCTS (cont.)
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ASSET MANAGEMENT
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Compaq Armada portable PCs are now even easier to track. Advanced hardware and firmware
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enable a network administrator or PC user to track and monitor the entire system – portable PC and
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the docking station – locally or over the network from a central management console. Efficient
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processes for tracking valuable PC assets over the network will save the cost of visiting each
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system to gather inventory information. Also, customers can utilize any PC LAN management
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application (e.g., Compaq Insight Manager, Microsoft SMS or Intel LANDesk Management Suite)
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to extract information over the network thus maximizing the value of existing investments in tools
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and training. Asset Management features provide the necessary “who, what and where”
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foundation required for effective client/server monitoring and maintenance. As a result, a more
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effective remote problem diagnosis is made because the LAN administrator is able to determine
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where a PC is located and how it is configured.
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Even when on the road or not connected to a network, Asset Management allows the user to
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retrieve system configuration information and test performance of the system anytime anywhere
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with enhanced Diagnostics for Windows (Compaq Insight Personal Edition).
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AssetControl
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Compaq designed many AssetControl features into the Armada portable PCs containing
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information about the system that makes it easier to inventory. Now, AssetControl provides the
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capability to track even more PC component information. All AssetControl information is stored
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in hardware and can be retrieved by Compaq Insight Manager, Management Solutions Partner
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applications, Diagnostics for Windows (Compaq Insight Personal Edition), and Computer Setup.
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Only the Ownership Tag and Asset Tag requires data input.
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System Serial Number, Manufacturer and Model—When the Compaq factory builds an
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Armada PC it assigns a serial number, the manufacturer and model information to each unit. This
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data is automatically stored in the computer’s hardware.
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Hard Drive Manufacturer, Model, and Serial Number—Hard drive manufacturer, model, and
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serial number are stored in the hard drive firmware and extracted via the hard drive driver.
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External Monitor Manufacturer, Model, and Serial Number—Compaq’s AssetControl
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Monitors have been designed to conform to VESA’s Display Data Channel (DDC) specification.
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This data channel provides a way for the monitor to automatically communicate configuration and
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asset information to the PC. The asset information is contained in an Extended Display ID (EDID)
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file stored within the monitor. Compaq monitors support DDC1 and DDC2B communication
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protocol standards but use DDC2B, the faster protocol, for AssetControl.
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Panel Manufacturer, Model, Resolution and Serial Number—Compaq’s AssetControl allows
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local retrieval of flat panel information. This information is programmed in the factory.
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Battery Manufacturer and Serial Number—Before leaving the Compaq factory, battery
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manufacturer and serial number are programmed into the battery firmware for easy local and
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remote retrieval.
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Asset Tag—The Asset Tag is intended to be used as a repository for storing company-specific
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property asset numbers for easy tracking. It initially contains the system serial number. The Asset
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Tag is stored in a protected section of non-volatile memory that can be accessed and modified with
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the F10 Computer Setup.
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System Board Revision Level—This feature allows management software to read the revision
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level of the system board. When the factory builds a new system board, the revision level is
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digitally encoded into the hardware and cannot be modified thereafter.
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4
INTELLIGENT MANAGEABILITY FOR ARMADA PORTABLE PRODUCTS (cont.)
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ROM Revision Levels—System ROM revision levels are identified by the date of release. Each
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time a new ROM revision is flashed onto the system boards, the ROM revision level is updated.
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The ROM revision date is stored in an industry-standard memory location so that management
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software applications can poll this location and report the information as required.
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All the above information can be retrieved locally and over the network.
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Local Management of AssetControl Data
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Local AssetControl information can be accessed -- regardless of any network connections – by
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using Compaq Diagnostics for Windows (or Compaq Insight Personal Edition).
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Compaq Diagnostics for Windows is designed to provide PC configuration information for the
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end-user when in the office or on the road. It can also be used to communicate configuration data
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to help desk personnel over the phone or for the visiting PC technician who needs to see how the
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PC is configured for upgrade or maintenance reasons. No network connection is needed.
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Figure 1: Diagnostics for Windows main screen with Armada 1550DMT information
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Compaq Diagnostics for Windows is pre-installed on all Armada PCs. It can be accessed by
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clicking Start – Programs – Compaq Utilities – Diagnostics for Windows or by selecting
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Diagnostics for Windows in the Control Panel. It can also be downloaded from the Compaq web
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Site at www.compaq.com/support/files/index.html.
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Remote Management of AssetControl Data
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In addition to local management of the AssetControl information, two methods are available to the
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system administrator for managing this information over the network:
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5
• Compaq Insight Manager
• Compaq Management Solutions Partners Program
INTELLIGENT MANAGEABILITY FOR ARMADA PORTABLE PRODUCTS (cont.)
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Compaq Insight Manager
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Using the industry standard SNMP protocol found in Windows 95 and Windows NT Workstation,
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Compaq Insight Manager delivers world-class client-server management for all commercial
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products from Compaq. One of Insight Manager’s core features is the ability to connect to the
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Insight Management Agent running (and pre-installed) on all Armada portable PCs and remotely
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view the AssetControl and other configuration data.
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Figure 3: Using Compaq Insight Manager to view configuration data of connected PCs.
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For more information on Compaq Insight Manger, please see the Integration Management section.
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The Compaq Management Solutions Partners Program
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The other method for viewing AssetControl data remotely is through the Compaq Management
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Solutions Partners Program. This program is a Compaq initiative that ensures compatibility and
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integration of Intelligent Manageability features with products from a broad range of leading PC
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LAN management vendors. This program allows customers to manage Armada portable PCs
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remotely using their tool of choice.
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For more information on the Compaq Management Solutions Partners Program, please see the
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Integration Management section.
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AssetControl data significantly extends upon the information that the Management Solutions
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Partners products can extract and present from other vendors’ products. Information such as
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processor type, IRQ maps, and memory configuration is available from any PC. The unique
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AssetControl information, on the other hand, provides the key that helps make Armada portable
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PCs easier to inventory. Accurately tracking Asset Tags, model information and system /
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component serial numbers allows a PC administrator to pinpoint asset locations. The ability to
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track this information over the network lowers the cost of inventory tracking and allows a service
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technician to arrive at a PC site with the proper replacement parts if hardware problems arise.
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6
INTELLIGENT MANAGEABILITY FOR ARMADA PORTABLE PRODUCTS (cont.)
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SECURITY MANAGEMENT
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The proliferation of PC LANs and WANs has given more people greater access to critical business
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information. This access has provided tremendous benefits to companies making them more
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productive and efficient, but at the same time this access has created new and serious security
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issues. Today, businesses are vulnerable to costly security violations and that’s why Compaq has
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added a few more security features to all new Armada portable PCs.
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Memory Change Alert
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Memory Change Alert detects the addition, change, or removal of memory modules from Armada
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PCs, which helps to manage memory assets and configurations. The Compaq Insight Management
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Agent, running and pre-installed on all Armada portable PCs, monitors the memory configuration
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tracking the serial number for each memory module. During the boot process the memory
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configuration is verified and if a memory configuration change is detected, an alert message is
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displayed. This alert is only displayed once immediately after the boot process is completed. If the
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PC is booted without a network connection, for instance when on the road, only the PC user will
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receive a local alert. If the PC is booted when connected to the network the user will receive a
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local alert and the administrator will be notified over the network, thus providing timely notice of
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unauthorized modifications.
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Local Management – Memory Change Alert
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Both the local and remote alert messages present information about the current memory
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configuration as well as a comparison to the previous memory configuration. An example of the
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alert message that would be seen by the end-user is shown in Figure 4 below. The text of the
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Recommended Actions area can be customized.
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More information about local and remote alerts is provided in the Fault Management section.
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Figure 4: Local alert message for Memory Change Alert
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