Hp 9100C User Manual

HP Digital Sender 9100C

Documentation Update

An Addendum for the HP Digital Sender 9100C has been added to the end of this PDF. The Addendum contains information regarding digital sender features that have changed since the User Guide and Administrator Guide were produced. For product information, setup, and use, please read all of the documentation.

HP 9100C Digital Sender

Administrator Guide

English

HP 9100C Digital Sender

Administrator Guide__________

Publication number C1311-90915

Second Edition, December 2001

Trademark credits

Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated. CompuServe is a U.S. trademark of CompuServe, Inc. Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. PaperPort is a trademark of Visioneer, Inc. in the United States and other countries. Pentium is a U.S. registered product of Intel Corporation.

LDAP code (libldap client library and liblber encoding/decoding library) used courtesy of University of Michigan at Ann Arbor. Copyright 1992-1996 Regents of the University of Michigan. All rights reserved.

All other products mentioned herein may be trademarks of their respective companies.

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETTPACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: “Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.227-7013.”

Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations.

FCC radio frequency interference statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Note: Any changes or modifications to this equipment that are not expressly approved by Hewlett-Packard may cause harmful interference and void the user’s authority to operate the equipment.

Safety information

WARNING! Electrical shock hazard

To avoid electrical shock, use only supplied power cords and connect only to properly grounded (3-hole) wall outlets.

Hewlett-Packard Company

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

1 About the digital sender

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Environments and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Network operating systems . . . . . . . . . . . . . . . . . . . . . . . . . .8

Client operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Dependency matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Image processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Sending qualities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

File formats and sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Distribution services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Software components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Equipment specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Environmental ranges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Supported capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

German noise declaration. . . . . . . . . . . . . . . . . . . . . . . . . . . .26

French EMC regulation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

2 Installing and configuring

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . .30

Network system requirements . . . . . . . . . . . . . . . . . . . . . . . .30

Client system requirements . . . . . . . . . . . . . . . . . . . . . . . . . .30

Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

What ships in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

EN 3

The configuration process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Fast-track configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Extended and optional functionality . . . . . . . . . . . . . . . . . . .32

Assigning an IP address to the digital sender. . . . . . . . . . . . .33

Preparing for configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Overview of configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Fast-track configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Install the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Configure fast-track parameters at the contro l panel . . . . . . .38

Extended and optional configuration steps . . . . . . . . . . . . . . . . . .41

Configure extended and optional parameters at

the control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Run the setup program to install the administrative

software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Configure extended and optional parameters using the

HP JetAdmin software . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Configure the HP Address Book Manager . . . . . . . . . . . . . . .52

Distribute the client software to user computers. . . . . . . . . . .55

Test the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Customizing the digital sender to support third-party programs . .58

Coexisting with the HP Network ScanJet 5 scanner. . . . . . . . . . .61

Administrator matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Client matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

LAN fax service matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Uninstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Troubleshooting the installation. . . . . . . . . . . . . . . . . . . . . . . . . . .63

Function key problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Installation problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Installation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

3 Administering

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Administrator activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Digital sender parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Using the configuration menu at the control panel . . . . . . . . . . . .78

Configuration menu keys . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Configuration menu parameters. . . . . . . . . . . . . . . . . . . . . . .80

Controlling notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Shutting down and restarting. . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Resetting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Resetting address books . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Resetting network parameters . . . . . . . . . . . . . . . . . . . . . . .91

Resetting to factory defaults . . . . . . . . . . . . . . . . . . . . . . . . .92

Backing up and restoring address books . . . . . . . . . . . . . . . . . . .94

Backing up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Restoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

4 Contents EN

Creating and maintaining user profiles . . . . . . . . . . . . . . . . . . . . .98

Controlling security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Determining who can use the digital sender . . . . . . . . . . . .100

Changing or setting administrator password . . . . . . . . . . .100

Erasing administrator password . . . . . . . . . . . . . . . . . . . . . .101

Controlling whether the administrator must validate new

or changed user profiles. . . . . . . . . . . . . . . . . . . . . . . . .102

Validating a new or changed user profile . . . . . . . . . . . . . . .103

Working with address books . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Maintaining the Public Email address book . . . . . . . . . . . . .105

Maintaining the Public Distribution Lists address book . . . .105

Importing e-mail addresses into address books. . . . . . . . . .107

Managing printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Using the activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Displaying the self-test page . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Changing the contrast level on the control panel . . . . . . . . . . . .119

Upgrading the digital sender firmware. . . . . . . . . . . . . . . . . . . . .120

Maintaining the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Cleaning the digital sender . . . . . . . . . . . . . . . . . . . . . . . . .121

Replacing the delivery guide sheet. . . . . . . . . . . . . . . . . . . .122

Replacing the lower rollers . . . . . . . . . . . . . . . . . . . . . . . . . .123

Removing and replacing the HP JetDirect print server . . . .124

4 Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Sources for information about problems . . . . . . . . . . . . . . . . . . .128

Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Troubleshooting the digital sender . . . . . . . . . . . . . . . . . . . . . . .133

General digital sender troubleshooting. . . . . . . . . . . . . . . . .133

Checking the address book database . . . . . . . . . . . . . . . . .139

Control panel messages. . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Troubleshooting network problems. . . . . . . . . . . . . . . . . . . . . . .157

General network troubleshooting . . . . . . . . . . . . . . . . . . . .157

E-mail service troubleshooting . . . . . . . . . . . . . . . . . . . . . . .157

Fax service troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .158

HP JetAdmin software troubleshooting. . . . . . . . . . . . . . . . .160

HP JetDirect print server troubleshooting. . . . . . . . . . . . . . .168

Activity log messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Troubleshooting the software . . . . . . . . . . . . . . . . . . . . . . . . . . .189

General software troubleshooting. . . . . . . . . . . . . . . . . . . . .189

HP Address Book Manager messages. . . . . . . . . . . . . . . . .190

HP Digital Sender Link messages . . . . . . . . . . . . . . . . . . . .195

Restoring old firmware images . . . . . . . . . . . . . . . . . . . . . . . . . .198

EN 5

5 Warranty and support information

Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . .199

Replacement parts and accessories. . . . . . . . . . . . . . . . . . . . . .201

HP customer support options worldwide. . . . . . . . . . . . . . . . . . .202

HP customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .206

Index

6 Contents EN

About the digital

sender

Introduction

The HP 9100C Digital Sender can be directly connected to TCP/IP networks. It conv erts black-and-white and color documents , dra wings, and photographs into an electronic form and distributes them directly to several kinds of destinations:



Internet e-mail addresses



fax numbers (if one of th e supported LAN fax products is installed on your network)



personal computers (PCs)



programs



printers



HP JetSend-enabled devices

The unit includes a flatbed scanner as well as an automatic documen t feeder (ADF) that can accept up to 50 pages.

A companion program called the HP Address Book Manager (ABM) lets users create their own address books of e-mail address and fax destinations, and combine e-mail addresses into private distribution lists. The destinations and distribution lists can then be selected at the digital sender control panel. The administrator also has the ability to create public destinations and e-mail distribution lists and make them available to all users.

Users have the ability to send documents directly from the digital sender to specified programs on their computers. They can then print the documents, send them as e-mail attachments, or use included software to annotate, organize, and distribute them.

EN Introduction 7

The HP 9100C Digital Sender supports LDAP (Lightweight Directory Access Protocol), which allows you to find and use e-mail addresses located on directory servers located elsewhere on a netw ork (such as the Internet) over a TCP/IP connection. See t he HP di gital sender website for a list of global e-ma il address books:

http://www.digitalsender.hp.com

Installing the digital sender is simply a matter of connecting it to your network, configuring network and distribution parameters, and installing the software from the compact disc that comes with the digital sender . The digital sender o perates as a standalone unit on th e network and does not require network privileges to administer.

The HP JetDirect print server that comes installed in the digital sender handles all protocol support for TCP/IP and SMTP automatically.

The HP 9100C Digital Sender is fully compatible with the LAN fax capabilities found in the HP Network ScanJet 5 scanner. When you install the digital sender, you do not need to upgrade your LAN fax product.

Environments and protocols

Network operating systems

The HP 9100C Digital Sender can be directly connected to TCP/IP networks, and operates independently within the network operating environments listed below (some f eatur es might not be a v ailable in all environments—see the dependency matrix on page 9):



Microsoft® Windows NT 4.0 and 5.0 workstation and server (TCP/IP only)



LAN Server 3.1 and 4.1 and OS/2 Warp Server (TCP/IP only)



NetWare 3.x and 4.x with IPX and TCP/IP

Ethernet and Toke n Ring connections are provided by the HP JetDirect print server that comes installed in the digital sender:



Fast Ethernet 100Base-TX, Ethernet 10Base-T, or 10Base-2 (BNC).



Token Ring 4/16 Mbps. Source routing is supported.

Note Network servers are needed only to connect LAN fax and other

programs. No network servers are needed to support the remaining features.

8 Chapter 1 - About the digital sender EN

Client operating systems

The following client operating systems are supported:



Windows NT 4.0 and 5.0 workstation and server (TCP/IP only)



Windows 9x (TCP/IP only)

The HP 9100C Digital Sender works correctly with the Microsoft TCP/IP protocol provided as part of these operating systems.

Dependency matrix

The following table shows the HP 9100C Digital Sender services that are available and their dependencies.

Dependency matrix

Service Dependencies

Send to e-mail An e-mail SMTP-MIME server directly connected to a

TCP/IP network that can be reached from the digital sender (not a dial-up connection).

Send to fax A Windows NT 4.0/5.0 server or workstation available

on the network, plus a supported LAN fax product.

Send to PC A computer on the network connected by TCP/IP,

running one of the supported client operating systems (Windows NT 4.0/5.0 or Windows 9x).

Send to printer A printer on the network with an HP JetDirect print

server.

Send to another program

Send to HP JetSend device

EN Environments and protocols 9

A Windows NT 4.0/5.0 server or workstation available on the network.

At least one HP JetSend device (computer or printer) as a receiver.

Features

Performance

The HP 9100C Digital Sender maintains the following speeds after the first document begins scanning (n umbers ref er to scanni ng speed only and not to document delivery speed). For compound documents (text and image), resolution and bits/pixel depend on page content.

Scanning speed

Pages/minute Page size Resolution Bit/pixel

15 Letter 300 dpi 1 15 Letter 300 dpi 8

8.5 Letter 300 dpi 24

2.5 Letter 600 dpi 24

Paper handling

The HP 9100C Digital Sender supports multiple paper sizes:



Letter: 215.9 by 279 mm (8.5 by 11 in)



A4: 210 by 297 mm (8.3 by 11.7 in)



Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14 in)

Paper weight: 60 to 135 g/m

(16 to 36 lb).

Up to 50 sheets of letter , A4, or legal paper can be stack ed in the ADF (maximum height of 6 mm, or 0.2 in).

ADF paper sizes

Item Width Length

Maximum paper size 215.9 mm (8.5 in) 355.6 mm (14 in) Minimum paper size 148.5 mm (5.9 in) 210 mm (8.3 in) Minimum paper guide spacing 135 mm (5.3 in) Not applicable

10 Chapter 1 - About the digital sender EN

Image processing

Image processing features include:



one-touch operation by means of predefined settings to obtain the best output for the t ype of destination (e-mail, fax, computer, printer, other programs, or HP JetSend-enabled device)



different file format depending on intended use



optimized image processing for full-color images using color optimization and gamma correction



smart auto-thre sholding to get the best 300-dpi, 1 bit/pixel image ready for OCR (optical character recognition)



compression method to optimize file size and transmission time (JPEG for 24-bit/pixel color images, and G4 and RLE for 1-bit/ pixel, black-and-white images)



perfect images and text in the smallest file size possible using advanced HP Smart Compression Imaging Technology for best treatment of compound (text and image) pages

EN Features 11

Sending qualities

The digital sender offers a choice of sen ding qualities at the control panel. You can choose the most suitable quality for each type of job.

Sending qualities and destinations

Sending quality Type of document Destinations

B/W Document The original contains text that must be

clearly transmitted.

-OrThe original is black and white.

Color Document The original has a mix of text and

images.

-OrThe original has a mix of color and black-and-white areas.

Fine Text (OCR) The original contains text that needs to

be converted to text that can be edited using OCR (optical character recognition) software.

Color-B/W Photo The original is a photograph.

-OrIt is most important that the colors or shades of gray in an image be clear.

Hi-Res Color-B/W Photo The original is a high quality photograph

or graphic that needs to be reproduced.

E-mail Fax Computer Convenience copy HP JetSend device Third-party program

Third-party program

E-mail Fax Computer Convenience copy HP JetSend device Third-party program

Third-party program

12 Chapter 1 - About the digital sender EN

File formats and sizes

See the table below f or inf ormation about file f ormats and sizes. Note that file size increases with resolution.

File formats and typical sizes

Send to Sending quality File format Description

E-mail B/W Document PDF 300 dpi, 1 bit, G4 60–90

Color Document Text: 300 dpi, 1 bit, G4

Picture: 150 dpi, 24 bit, JPEG

Color-B/W Photo 150 dpi, 24 bit, JPEG 150–200

Fax * B/W Document MTIFF 200 or 300 dpi, 1 bit, G4 50–90

Color Document 100–200 Color-B/W Photo 100–200 B/W Document PCL Color Document 700–1000 Color-B/W Photo 700–1000 B/W Document PCL RLE 200 or 300 dpi, 1 bit, RLE 100–200 Color Document 150–300 Color-B/W Photo 150–300 * You can configure either 200-dpi or 300-dpi resolution in the HP JetAdmin

software using the Configuration/Fax page.

PC B/W Document PDF 300 dpi, 1 bit, G4 60–90

Color Document Text: 300 dpi, 1 bit, G4

uncompressed

200 or 300 dpi, 1 bit, G4 700–1000

Picture: 150 dpi, 24 bit, JPEG

Typical file size (KB)

90–150

Color-B/W Photo 150 dpi, 24 bit, JPEG 150–200 B/W Document MTIFF 300 dpi, 1 bit, G4 60–90 Color Document 150 dpi, 24 bit,

uncompressed

Color-B/W Photo 150 dpi, 24 bit,

uncompressed

EN Features 13

~ 6000

File formats and typical sizes (continued)

Send to Sending quality File format Description

Convenience copy

Another program

HP JetDirect PCL 5 printers

B/W Document —— 150–200 Color Document —— 200–300 Color-B/W Photo —— 200–300

HP Color LaserJet 4500 printer

B/W Document —— 800–1800 Color Document —— 900–2500 Color-B/W Photo —— 800–2500 B/W Document PDF 300 dpi, 1 bit, G4 60–90 Color Document Text: 300 dpi, 1 bit, G4

Picture: 150 dpi, 24 bit, JPEG Color-B/W Photo 150 dpi, 24 bit, JPEG 150–200 Fine Text (OCR) 600 dpi, 1 bit, G4 80–120 Hi-Res Color-B/W

Photo B/W Document PCL5 300 dpi, 1 bit, RLE 100–200 Color Document 300 dpi, 1 bit, RLE 150–300 Color-B/W Photo 300 dpi, 1 bit, RLE 150–300 Fine Text (OCR) 600 dpi, 1 bit, RLE 250–350

600 dpi, 24 bit, JPEG 1500–

Typical file size (KB)

90–150

3000

HP JetSend device

Hi-Res Color-B/W Photo

B/W Document MTIFF 300 dpi, 1 bit, G4 60–90 Color Document 150 dpi, 24 bit,

Color-B/W Photo 150 dpi, 24 bit,

Fine Text (OCR) 600 dpi, 1 bit, G4 80–120 Hi-Res Color-B/W

Photo File format and size are the result of the negotiation between the sender and

receiver.

600 dpi, 1 bit, RLE 300–500

~ 6000

uncompressed

~ 6000

uncompressed

600 dpi, 1 bit, G4 100–200

14 Chapter 1 - About the digital sender EN

Distribution services

The digital sender is capable of distributing documents to the following types of destinations:



Internet e-mail addresses



fax phone numbers



computers on the network



printers on the network (for convenience copying)



HP JetSend-enabled devices on the network



third-party programs installed in computers on the network

E-mail destinations

The digital sender can send MIME-compliant e-mail messages to Internet addresses. It uses SMTP-MIME to deliver these messages. SMTP is independent of the network operating system on which your e-mail server is running. The e-mail service is also compatible with the DSN (Delivery Status Notification) standard.

ESMTP (Extended SMTP) is used if your server supports it. This capability is automatically detected and no specific configuration steps are necessary.

The document that you scan at the digital sender becomes an attachment to your e-mail message. Portable Document Format (.pdf) is the file format most often used for the attachments, which gives recipients the ability to both view and print them. Yo u can obtain a free copy of t he Adobe Incorporated website (http://www.adobe.com). Or, you can install the Reader program on you r network with the digital sender setup program.

Acrobat® Reader from the Adobe Systems

Users can specify e-mail destinations at the control panel in several ways:



select e-mail addresses from public or private address books already loaded in the digital sender



use a special search feature to select e-mail addresses from an LDAP (Lightweight Directory Access Protocol) server, if one has been configured for use by the administrator



type e-mail addresses manually

EN Features 15

Fax destinations

Users can send faxes directly from the digital sender. They have the ability to select destinations from a Public Fax address book already loaded in the digital sender, or type them at the control panel. The same document can be sent to multiple fax numbers.

To support this service, the digital sender comes with software for a number of third-party LAN fax products. This software runs on Windows NT computers only.

Visit the HP digital sender website (http://www.digitalsender.hp.com) for a list of the LAN fax products that are currently supported.

Computer destinations

Users can send documents from the digital sender directly to a computer on the network. This process is accomplished through peer-to-peer transmission. The addresses of destination computers are predefined in registered user profiles. Users can choose t he format for the documents and the program on their computer that is used to view and work with them.

Printer destinations

You can enable convenience copying by setting up one or more printers on the network for use with the digital sender. The printers you designate must be connected to the network by means of HP JetDirect print servers.

Only one destination can be selected per job. Collated copying is not supported.

Color printing is supported for the HP Color LaserJet 4500 printer.

HP JetSend destinations

HP JetSend is a communications technology built into printer and scanner firmware and computer software. HP JetSend-enabled devices can connect, “talk” to each other, and exchange information directly through the network. The capability is independent of servers and programs, and uses simple addressing such as TCP/IP addresses and host names.

16 Chapter 1 - About the digital sender EN

The digital sender is an HP JetSend-enabled device. You can use it to send documents to the following types of devices:



printers on your company intranet that are HP JetSend-enabled



computers with HP JetSend for Windows software installed (you can download a free copy of the HP JetSend for Windows software for Windows NT or 95 from the HP JetSend website at http://www.jetsend.hp.com)

Both types of devices must have a valid TCP/IP address.

Third-party programs installed on computers on the network

You can customize the HP 9100C Digital Sender to support thirdparty programs being used in your office. Users then have the ability to distribute documents from the digital sender direct ly to these programs.

EN Features 17

Security

The HP 9100C Digital Sender operates as a standalone unit on the network. You administer each digital sender independently of any other device on the network under a password that applies only to that digital sender.

The digital sender accepts three types of users:



registered users

Individuals who have been set up to use the digital sender by means of a user profile. You must be a registered user to use the HP Address Book Manager. Only registered users have private address books that are accessible at the digital sender.



guest users

Individuals who are not registered users and who do not have user profiles. Guest users can use the digital se nder and all public address books. However, they cannot see or use private address books, nor can they use t he ABM. The administ rator ca n entirely disable guest user access.



administrator for the digital sender

The individual (referred to as the “administrator” in this guide) who performs administrator activities for the digital sender. Because the digital sender is a standalone unit on the network, these activities can be performed independent ly of any other network activity. Administrator privileges for the digital sender do not require network privileges. Activities include such things as establishing the level of security for the digital sender and maintaining the public address books. The administrator has access to all private address books, as well as the activity log for each user.

The administrator controls digital sender security in several ways:



By determining who can use the digital sender (registered users and guest users, or only registered users).



By requiring passwords. Passwords are available at two levels: administrator and registe red us ers . Bot h are opt ional. Passw ord s control what each type of user can see and do at the digital sender.



By determining whether new or changed user profiles require administrator validation before they take effect. If validation is required, users do not have access to certain information at the digital sender until their profile has been authorized by the administrator.

18 Chapter 1 - About the digital sender EN

Components

Hardware components

The following illustrations show the digital sender hardware components.

Front and top view

Document output tray

Document guides

Power switch

Control panel

Document output support

Front view with ADF unit raised

ADF unit (raises to

reveal glass)

Glass

EN Components 19

Rear view

ADF connector cable

ADF connector socket

Control panel Control panel

connector cable

Control panel connector socket

Preinstalled HP JetDirect print server (interface card) with network connector socket

Po wer connector socket

20 Chapter 1 - About the digital sender EN

Software components

The HP 9100C Digital Sender comes with the following software components:



HP JetAdmin software

A Windows program that lets you remotely configure, monitor, and control HP network peripherals such as printers, plotter s, and scanners. You use it for the digital sender to do the following:

• configure, disable, and enable digital sender distribution services (such as e-m ail an d fax)

• configure network parameters (such as DNS and WINS name resolution)

• configure security parameters

• monitor the status of the digital sender on the network

• troubleshoot problems

The HP JetAdmin software includes online help.



HP Address Book Manager (ABM)

Used to set up user profiles, as well as pub lic and private addre ss books for sending documents to e-mail or f ax destinations directly from the digital sender. Also used to configure printers for use with the digital sender and to customize the control panel. The ABM maintains a log of all digital sender activities , which is useful in monitoring and troubleshooting. The ABM includes online help.



HP Digital Sender Link

Moves documents from the digital sender to designated folders on the network. Any kind of program can then use the information. The HP Digital Sender Link includes online help.



HP Digital Sender Service

Supplied with the digital sender to provide support for LAN fax products and for customizing interfaces with other third-party programs. This software can be installed only on Windows NT computers.



Online documentation

You can choose to install online versions of the user guide and administrator guide. The Adobe also be installed to view these online documents if it is not already installed on your network or computer.

Acrobat® Reader program can

EN Components 21

Specifications

Equipment specifications

Feature Description

Product type Scanning element Light source Interface Optical resolution Maximum scanning speed Image processing

Compression

AC line voltage Power consumption

Noise levels



Flatbed and sheetfed



Charged-coupled device



Xenon lamp



LAN: Ethernet or Token Ring



600 dpi (dots per inch)



15 pages per minute (text quality)



Black-and-white documents



Fine text (intended for OCR)



Color documents



Color and black-and-white photographs



High-resolution color and black-and-white photographs



Hardware: optimized JPEG



Software: G4 and HP Smart Compression Imaging Technology



100 to 240 Vac, 50 to 60 Hz



33 W idle



70 W operating



35 dB idle



50 dB when operating the flatbed



55 dB when operating the ADF

Weight Duty cycle Control panel display



16.0 kg (35.27 lb)



10,000 pages per month



240-by-64 pixel graphic LCD



Blue dots on silver-gray background



CCFL (Cold Cathode Fluorescent Lamp)

backlit

22 Chapter 1 - About the digital sender EN

Feature Description

Keypads

Scan engine

Automatic document feeder (ADF)



40-key alphabetic keypad



12-key numeric keypad



Help key



Simplex/duplex ke y for single-sided or

double-sided scanning



Green “go” button and red “stop” button



4 context-sensitive function keys



Full-color and grayscale ADF (automatic

document feeder) and flatbed scans



Image calibration



Color and tonal adjustment



Data scaling and enhancement



Data conversion to different data types

(text, halftone, and color draft modes)



50-page capacity



High feeding accuracy and reliability



High-speed scans



Variety of paper sizes and weights



Correct order output



Automatic start and stop at any speed

EN Specifications 23

Environmental ranges

Temperature

Operating 5 to 40° C (41 to 104° F) Storage -30 to 60° C (-22 to 140° F)

Humidity

Operating 10 to 80% noncondensing (10 to 32.5° C)

10 to 45% noncondensing (32.5 to 40° C)

Storage 10 to 85% (0 to 40° C)

10 to 50% (40 to 60° C)

CAUTION The operating environment should be stable, with no abrupt changes

in temperature or humidity, or your digital sender might be damaged. If you mov e the digital sender from a cold to a w arm environment, w ait about two hours before using it.

24 Chapter 1 - About the digital sender EN

Supported capabilities

Operating capabilities

Description Maximum

Multiple selections at control panel (combination of each individual e-mail address and each distribution list)

Destinations for an e-mail message (combination of all individual e-mail addresses and all addresses in selected distribution lists)

Destinations for a fax transmission 64 Pending fax transmissions 128 Characters in a telephone number 80

128

1,024

Memory capabilities

Description Maximum

Users 512 Public e-mail addresses 200,000 Public fax addresses 1,024 Public e-mail distribution lists 512 Public printers 256 Private e-mail addresses for each user 256 Private distribution lists for each user 100 Entries in an e-mail distribution list 512 Entries in the activity log for each user 100 Entries in the activity log for the administrator 200 Function keys that can be customized 11 Destinations that can be configured for each customized

function key

EN Specifications 25

512

German noise declaration

Geräuschemission

LpA <70 dB am Arbeitsplatz normaler Betrieb nach EN 27779 Die Daten sind die Ergebnisse von Typprüfungen.

French EMC regulation

NOTE: Réglementation Française - Déclaration d'installation et d'utilisation d'un produit ATI de Classe A.

L'utilisateur d'un appareil de traitement de l'information (ATI) de Classe A suivant la norme de compatibilité électroma- gnétique NFEN 55022, doit être déclaré auprès de la préfecture du département ou l'appareil est installé et utilisé ainsi qu'au Ministère des Telecommunications.

Le formulaire de déclaration a utiliser est disponible auprès des services de la Préfecture.

26 Chapter 1 - About the digital sender EN

Declaration of conformity

EC Declaration of Conformity

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Italiana S.p.A. Manufacturer’s Address: Viale Europa, 2

Declares that the product

Product Name: HP 9100C Digital Sender Model Numbers: C1313A, C1314A, C1315A, C1316A Product Options: All

Conforms to the following specifications:

24040 Stezzano (BG) ITALY

SAFETY IEC 950:1991 +A1+A2+A3+A4 / EN 60950:1992 +A1+A2+A3+A4

EMC CISPR 22:1993+A1 / EN 55022:1994 Class A

Supplementary information:

The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the CE-marking accordingly. The product was tested in a typical configuration with Hewlett-Packard test systems.

Bergamo, 30 June 1998

European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE, Herrenberger Straße 130, D71034 Böblingen (Fax: +49-7031-3134 ) Australian Contact: Product Regulation Mana ger, Hewlett -Packard A ustralia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130 - Australia

IEC 825-1:1993 / EN 60825-1:1994 Class 1

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992 ± 4 KV CD; ± 8 KV AD IEC 801-3:1984 / prEN 55024-3:1991 3 V/m IEC 801-4:1988 / prEN 55024-4:1992 ± 0.5 KV signal lines

± 1.0 KV power lines IEC 1000-4-3:1995 / EN 61000-4-3:1996 3 V/m IEC 1000-4-5:1995 / EN 61000-4-5:1996 ± 1.0 KV differential

± 2.0 KV common IEC 1000-3-2:1995 / EN 61000-3-2:1995 IEC 1000-3-3:1994 / EN 61000-3-3:1995

AS/NZS 3548:1992 / CISPR 22:1993 + A1 Class A

__________________________________ Tiberio Tesi - Quality Assurance Manager

EN Specifications 27

28 Chapter 1 - About the digital sender EN

Installing and

configuring

Introduction

Installing and configuring the HP 9100C Digital Sender for the first time consists of:



physically installing the unit



configuring network and security parameters



installing the software



configuring users



setting up public e-mail and fax destinations



designating the printers that can be used with the digital sender

Each HP 9100C Digital Sender exists on the network independently of any other digital sender. However, once you have configured one digital sender , yo u can replicate that configu ration f or an y other digital sender on the same network.

At any time after initial configuration, you can change what you have set up. Depending on what you want to do, you use one of the following methods (explained in chapter 3 on monitoring and maintaining the digital sender).



digital sender control panel



HP JetAdmin software



HP Address Book Manager



HP Digital Sender Link

Note If your network includes an HP Network ScanJet 5 scanner, see

“Coexisting with the HP Network ScanJet 5 scanner” on page 61 for special considerations.

EN Introduction 29

Installation requirements

Environmental requirements



stable environment with no temperature or humidity changes



room temperature of 5 to 40° C (41 to 104° F)



relative humidity of 10 to 80% noncondensing



sturdy, level surface



well-ventilated room with no exposure to chemicals or direct sunlight



location free of constant vibrations

Network system requirements

One of the following operating environments:



Microsoft Windows 9x



Windows NT 4.0 or 5.0 (Intel PC) workstation and server

Network:



Microsoft TCP/IP protocol stack or compatible



SMTP-MIME e-mail server that can be reached by the digital sender through a dedicated connection (the digital sender does not support dial-up connections)

Administrator:



Pentium® processor



Windows 9x: 16 MB of RAM minimum, 32 MB recommended Windows NT: 32 MB of RAM minimum, 6 4 MB recommended



25 MB of hard disk space



VGA monitor

Client system requirements



Windows 9x, or Windows NT 4.0 or 5.0 (Intel PC) workstation and server



Pentium proce ssor



Windows 9x: 16 MB of RAM minimum, 32 MB recommended Windows NT: 32 MB of RAM minimum, 6 4 MB recommended



41 MB of hard disk space



VGA monitor

30 Chapter 2 - Installing and configuring EN

Space requirements

The following figure illustrates the space requirements for the HP 9100C Digital Sender.

What ships in the box

The following illustration shows what ships in the box with HP 9100C Digital Sender.

Control panel and automatic document feeder (ADF)

Digital sender

EN What ships in the box 31

Documentation (includes optional language stick er for keypad and HP JetSend sticker)

Compact disc

Power cable

Cable collar

The configuration process

Fast-track configuration



discover the digital sender over the network



send e-mail messages



use e-mail addresses located on an LDAP server of your choosing



send documents to HP JetSend-enab led devices on your netw ork

Extended and optional functionality

Once you have established the digital sender on the network and enabled basic functionality, you can extend functionality for the services you wish to implement. You can also configure optional parameters for the services you have already set up.

In general, the extended and optional feature s consist of the following:



security preferences



DNS and WINS name resolution



ability to send faxes from the digital sender



ability to send documents from the digital sender to other computers on your network



ability to send documents from the digital sender to printers on your network

See “Digital sender parameters” on page 73 for a list of all the parameters you ca n configure for the digital sender and where you configure them.

32 Chapter 2 - Installing and configuring EN

Assigning an IP address to the digital sender

The easiest and recommended method f or assigning an IP addr ess to the digital sender is by entering it directly at the control panel. Sev er al alternate methods exist:



assign using the HP JetAdmin software

You can use the HP JetAdmin software at your computer to assign or change the IP address for the digital sender.



assign using a DHCP or BOOTP server

You might be more familiar with assigning IP addresses to network devices from a DHCP or BOOTP server. In this scenario, you prepare the de vice attached to the netwo rk, make an entry for it on the DHCP or BOOTP se rver, and then turn the device on. The HP JetDirect print server inside the HP 9100C Digital Sender picks up its IP information from the DHCP or BOOTP server.

Note You can let the digital sender time out to a default IP address. In fact,

this happens automatically if you do not man ually assign an IP address at the control panel within the timeout period of 2 minutes.

The default IP address is not a valid address. You must change the address to one of your ow n assignment. You can use the control panel or the HP JetAdmin software to do this at any time.

Preparing for configuration

Before yo u start configuring the HP 9100C Digital Sender for the first time, take a few minutes to prepare so that you can complete the steps without interruption. Use the checklist on the following page.

EN The configuration process 33

Configuration Checklist

Decisions needed for installation



Method you want to use to assign IP address to the digital sender: manually at the control panel (recommended), or from a DHCP or BOOTP server.



Method you want to use for installing client software: from the installation compact disc, from a shared network folder, or from a website. If from a

shared network folder or website, decide where you want to locate the files.

Information needed for fast-track configuration



IP address for the digital sender ________________________________



IP subnet mask ______________________ __________



IP gateway ________________________________



E-mail server address ________________________________



E-mail default from (e-mail address) ________________________________



If you choose to enable the LDAP directory service (optional) LDAP server address ________________________________

LDAP search root ________________________________



HP JetSend device addresses (optional) ________________________________

________________________________

Decisions and information needed f or extended functionality



Do you want to enable the fax service? Fax product name ________________________________ IP address of the server where you plan to

install the required HP Digital Sender Service ________________________________ Path of workarea folder used by the product ________________________________



Do you want to enable convenience copying? Type and network address of printers ________________________________

________________________________



Do you want to enable DNS or WINS name resolution? IP address of the DNS server ________________________________

IP address of the DNS server domain ________________________________ IP address of the WINS server ___________________________ _____



Do you want to set up registered users at this time? For each user, you will need: user name, user computer address, user e-mail address

34 Chapter 2 - Installing and configuring EN

Overview of configuration

Follow the steps in the order shown in the illustration below. Detailed steps follow the illustration. See “Troubleshooting the installation” on page 63 if you encounter any problem.

Overview of the configuration process

FAST-TRACK CONFIGURATION

Install the unit

Configure fast-track parameters at the control panel

EXTENDED AND OPTIONAL CONFIGURATION

Configure extended and optional parameters at the control panel

Run the setup program to install the administrative software

Configure extended and optional parameters using the HP JetAdmin software

Configure the HP Address Book Manager

Distribute the client software to user computers

Test the installation

EN The configuration process 35

Fast-track configuration steps

Install the unit

ADF cable

Control panel cabl

Network cable

Power cable

1 Unpack the digital sender:



Lift the digital sender out of its box and remove all shipping bags.



Remove all tape from the ADF (automatic document feeder).



Save the carton and all packaging material for repackaging.

2 If you have a Token Ring network

with 4-Mbps operation, remove the HP JetDirect print server (J3112A interface card), set the data-rate switch to 4 Mbps, and reinstall the print server. See “Removing and replacing the HP JetDirect print server” on page 124 for details.

3 Unlock the digital sender:



Lift the ADF clear of the digital sender and place it on a clean, stable surface.



Unlock the digital sender by rotating the locking screw 90 degrees clockwise.



Reinstall the ADF.

4 Install the cables:

CAUTION If you ever need to move



the digital sender to another location, make sure that you lock it first. Moving the digital sender when it is unlocked will damage the unit.

ADF cable



control panel cable



network cable (not provided)



power cable

5 Plug the power cable into a

grounded power outlet.

36 Chapter 2 - Installing and configuring EN

6 Clamp the cable collar around the

network cable as close as possible to the digital sender end. This collar prevents electromagnetic interference (EMI) with the digital sender.

7 If you are using a language other

than English, place the language

sticker on the control panel.

8 If you choose to enable the

HP JetSend service, place the HP JetSend sticker on the digital sender.

9 Turn the digital sender on. The

power switch is located on the lower part of the front side.

Language sticker

HP JetSend sticker

EN Fast-track configuration steps 37

Configure fast-track parameters at the contr ol panel

After you have physically installed the digital sender, y ou only need to configure a few par ameters at the control pa nel to begin using the digital sender right awa y. After y ou hav e configured these “fast-track” parameters, you will be able to send e-mail messages, use e-mail addresses located on an LDAP server of your choosing, and send documents to HP JetSend-enabl ed devices on your network. The “fast-track” parameters consist of the following (see “Configuration menu parameters” on page 80 for more detailed explanations):



IP configuration (to specify how the digital sender is to receiv e its TCP/IP configuration—manually or from a DHCP or BOOTP server)



IP Address (of the digital sender)



IP Subnet Mask (if you use subnets)



IP Gateway (IP address of the gateway server used to send packets off the local network)



E-mail Server Addr. (IP address of the SMTP-MIME e-mail server)



E-mail Default From (default e-mail address f or the FR OM field of e-mail messages from the digital sender)



Administrator Password (recommended—not required)



LDAP Server Address (IP address of the server that hosts the LDAP server—not required)



LDAP Search Root (basepoint from which to start searches for names on the LDAP server—required if you configure an LDAP server address)



JetSend (either enabled or disabled—not required)

38 Chapter 2 - Installing and configuring EN

Control panel keys used for the configuration menu

Use this key To do this

Up/down arrows Scroll through the choices in a list.

and In the configuration menu

Scroll through the list of parameters.

In the dialog for a parameter

Move between fields; increase or decrease values.

ANCEL

C (function key)

LEAR

C (function key)

XIT

(function key)

O (function key)

AVE

(function key)

In the dialog for a parameter

Cancel any changes made and close the dialog.

In the dialog for a parameter

Delete the contents of a field.

In the configuration menu

Close the configuration menu and discard all changes you made.

In the configuration menu

Open the dialog for the parameter you have selected to make changes.

In the dialog for a parameter

Confirm the value and close the dialog.

In the configuration menu

Close the configuration menu and save the values you have changed.

To configure parameters at the control panel

1 If you have not already done so, turn the digital sender on. The

first time you configure the digit al sender, the configur at ion menu appears.

Note You can reach the configuration menu at any time by pressing

HIFT+ALT+ . Make sure the digital sender is in an idle state

beforehand (the green light under the button is off). 2 Scroll to each parameter you want and configure it. See the table

on the next page for information on how to use the keys.

3 When finished, press S 4 At this point you can do either of the following:



end installation and begin using the digital sender immediately with e-mail, LDAP, and HP JetSend functionality



continue installation and configure extended and optional capabilities

EN Fast-track configuration steps 39

AVE.

To configure HP JetSend-enabled devices (optional)

This section applies if you enabled the HP JetSend service. As a convenience for your users, you can configure the addresses of HP JetSend-enabled devices commonly used in your office. Then, users can select from a list of devices at the control panel instead of having to manually enter an IP address or DNS name.

To add a device to the list: 1 At the control panel, press J

ETSEND.

2 Type the IP address or DNS name for the HP JetSend-en abled

device you want to add, and then press O

K. The device is added

to the list.

3 If you want to add another device, press N

EW and repeat step 2.

The list can contain up to 64 devices

40 Chapter 2 - Installing and configuring EN

Extended and optional configuration steps

Configure extended and optional parameters at the control panel

Listed below are the additional parameters you can configure at the control panel for extended and optional functionality (see “Configuration menu parameters” on page 80 for more detailed explanations of all parameters):



Date, Time (of the digital sender)



Paper Size (default size for the scanning area)



Language (for the control panel, if other than English)



Admin Full Name (full name of the administrator)



Administrator E-mail (e-mail address of the administrator used by the digital sender to send e-mail notifications)



E-mail Default Subject (default text for the SUBJECT field in e-mail messages sent by the digital sender)



LDAP Service Port, LDAP Account Name, LDAP Password (additional parameters for configuring the LDAP directory service)



DNS Server Address, DNS Domain (for DNS name resolution)



WINS Server Address (for WINS name resolution)

To configure extended and optional functionality

1 In the configuration menu at the control panel, scroll to each

parameter you want and then press O

2 Configure the parameters. See the table on page 39 for

information on how to use the keys.

3 When finished, press S

EN Extended and optional configuration steps 41

AVE.

Run the setup program to install the administrative software

The setup program installs all the software that is necessary to use the digital sender (see the table on t he next page).

The software needed b y client com put e rs is dist ributed to users in a later step, which either you or users can do (see “Distribute the clie nt software to user computers” on page 55).

During the setup program, you decide h ow y ou want to la ter distribute the client software to user computers:



installation compact disc

Users can install client software using the same setup program on the installation compact disc that is used in this step.



shared network f o lder or website

If you choose one of these options, the setup program gives you the opportun ity to plac e the files wh er e you want.

If the setup program finds that a particular software component has already been installed, it issues a message asking if you want to overwrite the existing file(s) and continue. When you overwrite a component, the setup program installs the new version in t he same folder—you do not have the opportunity to change the location. This means that the first person who installs the software sets the target folder for all later installations.

There are special considerations if you are installing the software on a Windows NT computer and plan to share it with both an HP 9100C Digital Sender and an HP Network ScanJet 5 scanner. See “Coexisting with the HP Network ScanJet 5 scanner” on page 61.

42 Chapter 2 - Installing and configuring EN

Administrative software installed by the setup program

Software Purpose

HP JetAdmin Utilities The core HP JetAdmin software that is used to

remotely configure, monitor, and control HP network peripherals.

HP JetAdmin Extension Add-on HP JetAdmin software that supports th e

digital sender.

HP Address Book Manager

HP Digital Sender Link The software that moves scanned documents

HP Digital Sender Service Installed only on Windows NT computers and

Online documentation Online versions of documentation in .pdf format

Adobe Acrobat Reader Needed only if you install the online guides and

Used to set up user profiles, as well as e-mail and fax destinations for sending e-mail messages and faxes directly from the digital sender. Also used to configure printers for use with the digital sender and to customize the control panel.

from the digital sender to the default inbox locations on the network or user computers. Used if you have not installed the HP Digital Sender Service (the HP Digital Sender Link and the HP Digital Sender Service cannot be running on the same computer).

only if you want to use the digital sender fax service with an installed LAN fax product or want to customize an interface with a third-party program. This is the software supplied with the digital sender to provide this support.

(administrator guide, user guide, quick reference, and getting started guide).

you do not already have the Acrobat Reader or Acrobat Exchange program installed. Used to read the .pdf files for the documentation.

EN Extended and optional configuration steps 43

To run the setup program

1 Turn your computer on. If the computer is already on, close any

programs that are running.

2 Insert the installation compact disc into the CD-ROM drive. The

setup program starts autom a tica lly wi th a welcome pa ge.

3 Click Next on the welcome page, and then follow the instructions

on the screens that follow. Notes about the choices:



We recommend that you choose Before Installing before starting the install.



You can change the language of the setup program using the choices fo r Setup Language.



For this installation, choose HP Digital Sender Administrator and then Administrator Software.



Choose HP Digital Sender Service only if you are installing on a Windows NT computer and want to use the digital sender fax service with an installed LAN fax product.



The HP JetAdmin software has two parts: Utilities and Extension. Be sure to select both.



Select Client Software Distribution if you plan to distribute the digital sender software to client computers from the network (a later step, described under “Distribute the client software to user computers” on page 55). During the install, you are asked where on the network you want to place the client software.

4 Be sure to register the digital sender when the registration

window appears. (However, you can register the digital sender at any time later by double-clicking the registration icon in the HP 9100C program group.)

5 When the installation is complete, restart the computer.

44 Chapter 2 - Installing and configuring EN

Configure extended and optional parameters using the HP JetAdmin software

Using the configuration pages in the HP JetA dmin soft w are that you installed in the previous step, configure any of the information listed below. Note that you might already have configured some of the parameters at the control panel. See “Configuration menu parameters” on page 80 for more detailed explanations of all parameters.



digital sender description (General page)



TCP/IP information—if you have not configured this information at the control panel (TCP/IP page)



Domain Name Service (DNS) and Windows Internet Name Services (WINS) parameters (DNS/WINS page)



security preferences (Security page)



e-mail service parameters (E-mail page)



fax service parameters (Fax page)



LDAP directory service parameters (LDAP page)

There are two ways to navigate through the configuration pages in the HP JetAdmin software.



interview mode

Takes you through the configuratio n pages one at a time, asking for information in a fixed order. You move to the next question by pressing Next and move back to previous questions by pressing Back. Everything takes effect at once when you click Finish at the end of the interview mode session.



expert mode

Displays the Configuration window with tabs for all the configuration pages. You select the page you want and fill in the information. You can move between pages at will. Information takes effect whenever you click OK at the bottom of the window.

When the HP JetAdmin software is first installed, the interview mode is active by default. You can change the mode at any time using the steps below.

EN Extended and optional configuration steps 45

To change configuration mode

1 Start the HP JetAdmin software. The main window appears. 2 Click the Options menu and note the Interview Mode check box.

Interview mode is enabled when a check mark appears in the check box.

3 To change to expert mode, clear the Interview Mode check box.

To select the digital sender you want to configure

1 Start the HP JetAdmin software. The main window appears. The

digital sender should be listed in the device list with the IP address you assigned (or a symbolic name , if applicable).

2 In the device list, click the digital sender you want to configure. 3 On the Device menu, click Modify.

Note If you do not see the digital sender in the device list, on the Device

menu, click Find. In the Find a device dialog box, type the IP address you assigned and click Find.

Use a different method if the digital sen der has been assigned a default IP address. First, at the control panel, display the self-test page by pressing parameters. Then, in the HP JetAdmin software, click Device and then New to get the list of unconfigured devices. You should be able to identify the digital sender by the MAC address. Select the de vice and then click Configure. You can then assign IP information.

SHIFT+ALT+ . Find the MAC address in the list of

To move through the configuration pages

You move differently through information, depending on mode:

Interview mode: Click Next to move to the next question,

click Back to move to previous questions. Click Finish at the end of all questions to commit the information you have entered.

Expert mode: Click the tab for the configuration page you

want. Click OK at the bottom of the Configuration window at any time to commit the information you have entered so far.

46 Chapter 2 - Installing and configuring EN

1 General page.



Optional. Type a Description if one is missing, or change the existing description. The description might include such information as type of device and location.

2TCP/IP page. Used to configure TCP/IP information if you have

not already done so at the control panel.



Choose the method by which the digital sender receives its TCP/IP configuration (manual, DHCP, or BOOTP).



If you choose manua l, type the required information in the

TCP/IP Address, Subnet Mask, and Default Gateway fields.

3 DNS/WINS page. The digital sender uses DNS and WINS to

resolve symbolic network names into IP addresses. This feature must be used if you identify e-mail an d fax servers, printers, and computer names by network name inst ead of by IP address.



Enable the name resolution you want. You can select both

Enable Domain Name System (DNS) and Enable Windows Internet Naming Service (WINS) at the same time. When you

enable both, the digital sender attempts to resolve network names using WINS first, and then DNS.



For DNS. Type the Default search domain. In the DNS Server Search Order field, you can specify up to five DNS

servers for use in resolving DNS names. At least one DNS server is required if you enable DNS. Enter each as an IP address. To resolve network names, the digital sender contacts DNS servers in the order you specify in the list.

The digital sender uses the Default search domain to build fully qualified network names. For example, if the default search domain is “hp.com” and you specify the e-mail server as “email_gw,” the digital sender tries to contact the computer identified by the fully qualified network name “email_gw.hp.com.” Usually the default search domain corresponds to the network domain where the digital sender is installed. If you do not specify a default, all the network names used by the digital sender must be fully qualified ones. Otherwise, they cannot be resolved.



For WINS. Type an IP address for the Primary WINS Server (required when WINS is enabled) and a Secondary WINS Server (optional).

EN Extended and optional configuration steps 47



Optional. The digital sender maintains a history (cache) of previous name resolutions. Using this cache improves response times, since the digital sende r does n ot t hen h ave to repeat the query every time the same name needs to be resolved. If y ou wish t o use t he cache feature, clic k Advanced and then click the check box next to Enable WINS/DNS

Name-to-IPAddress cache.

4Security page. Used to configure the administrator profile and

digital sender security preferences.



If you did not enter the information at the control panel, type the administrator E-mail Address, Full Name, and Company Name. The e-mail address is used by the digital sender to notify the administrator when events that require attention have occurred.



If you did not enter an administrator password at the control panel or want to change it, click Change password. Type the existing password (if there is one) in the Old field. Type the new password in the New field and then again in the Confirm new field. Click OK. Note that the administrator password is case-sensitive. A password change is not committed until you choose to exit the configuration pages and save the changes by clicking Finish (or OK if in expert mode).



Select your preference for Notify me through e-mail when events that require my attention occur. This controls

whether the administrator receives these notifications. (See “Controlling notifications” on page 85 for more information about notifications.)



Select your preference for Administrator must always validate creation/changes of registered user profiles. This

controls whether the administrator must validate new user profiles and changes to existing user profiles before they can take effect.



Select your preference for Allow guest usage. This determines who can use the digital sender: registered users (those with a user profile), guest users, or both.

48 Chapter 2 - Installing and configuring EN

5E-mail page. Used to enable and configure the ability to send

Internet e-mail from the digital sender . You might have configured some of this information at the control panel already.



Type the e-mail SMTP serve r address in the IP Address or Network Name box. If you enter a network name, make sure

that you have enabled either DNS or WINS name resolution on the DNS/WINS page.



Type the defaults for Default FROM, Default Full Name, and Default Message SUBJECT. The digital sender uses these

defaults for the envelope information of e-mail messages.



If you hav e configured the e- mail service at the control panel, a check mark already appears f or Enable Internet E-mail. If there is no check mark, select the field. This makes the e-mail service available to users at the cont rol panel. When disabled, the service becomes suspended but remains configured.



Optional. To configure advanced features for the e-mail service, click Advanced and select your preferences for the

following.

Break apart messages larger than

Attachment file type

Message text language

SMTP servers sometimes have a maximum size for e-mail attachments. Use this field to break large documents into multiple messages that fit the size limitations of your SMTP server.

Select the file format you want for the e-mail attachments that are created by the digital sender.

Users can provide a subject line at the control panel, but the digital sender provides a standard text message in the language specified here.

EN Extended and optional configuration steps 49

6Fax page. Enables and configures the fax service. To use this

service, the HP Digital Sender Service must already be installed on a Windows NT computer on your network. A LAN fax product must also be installed.



In the IP Address or Network Name field, type the I P address or network name of the computer where the HP Digital Sender Service is installed. If you enter a network name, make sure that you have enabled either DNS or WINS name resolution on the DNS/WINS page.



Select your fax product from the Product Name list.



In the MailboxID field (if available), type the ID corresponding to the digital sender account configured in the LAN fax server administrative software.



Select your preferences for Notifications. The digital service works with some fax products to provide notifications for fax transmissions. If supported by your fax product, select your preferences for how you want noti fications distributed.

You set the printer for fax transaction reports in the ABM (see “Managing printers” on page 1 11 ).



Click the Enable Fax chec k bo x to enable the f ax service. This makes the fax service available to users at the control panel. When disabled, the service becomes suspended but remains configured.



Optional. To configure advanced f eatures for the fax product you have selected, click Advanced and select your preferences f or t he following. Each product has its o w n default values; some can be changed and some cannot.

Exchange File Format

File format for sending data to the fax server.

Resolution Sending resolution. Max. Trans. Speed Maximum fax transmission speed. ECM Error Correction Mode (enabled or

disabled).

Retry Maximum number of retries for each fax

transmission.

Interval Number of minutes between retries. Default Accounting

Code

Used to add an identifier to fax transmissions for billing purposes.

50 Chapter 2 - Installing and configuring EN

7LDAP page. Used to configure the ability to query LDAP

directory services for e-mail addresses and to import addresses from an LDAP directory into address books.



In the LDAP Server IP Address or Network Name field, type the IP address or network name of the LDAP server. If you enter a network name, make sure that you have enabled either DNS or WINS name resolution on the DNS/WINS page.



Required. The Search root field restricts searching to a specific area of the LDAP directory information tree. Directories are often represented in a hierarchical wa y using a tree. In this field, enter the basepoint (root) from which to start the search for e-mail addresses. This basepoint can be a country, an organization, or other type of group.



Optional. Used to specify the account used by the digital sender to access the LDAP server directory when the server requests authentication. If not used, the digital sender logs in to the LDAP server using anonymous rights. Select the Authenticate transactions with the server check box when the digital sender must log in to the LDAP server. Type Account name. Type a Password and then type it again in the Confirm password field.



Click the Enable Directory Services check box to enable the LDAP directory service. This selection makes the S

EARCH key

available to users at the control panel when entering the TO field of an e-mail message. When disabled, the service becomes suspended but remains configu red.



Optional. To configure advanced features for the LDAP directory service, click Advanced and select your pref er ences

for the following.

Port number Port at which the LDAP server is listening.

The default is 389.

Search time-out Number of seconds the digital sender waits

for an answer to a search from the LDAP server. The default is 5 seconds; 0 means the timeout is dictated by the LDAP server.

Maximum number of hits

Maximum number of entries matching the query to be returned by the LDAP server. The default is 15; 0 means the maximum number is dictated by the LDAP server.

EN Extended and optional configuration steps 51

Configure the HP Address Book Manager

Use the HP Address Book Manager (ABM) to configure any of the following at this time.



registered users



Public Email address book



Public Fax address book



a public distribution list for the Public Distribution Lists address book



printers to be available for convenience copying



administrator preferences for user profile validation and notifications

This section leads you through the steps for setting up users, public destinations, public distribution lists, printers, and administrator preferences for the digital sender. You can continue or change this configuration at any time. Note that users have the ability to register themselves as users once they have access to the digital sender.

To create registered users and add them as destinations to the Public Email address book

1 Start the ABM at your computer. To do this, click Start, point to

Programs, then HP 9100C, and click HP Address Book

Manager. 2 In the ABM main window, click Users. 3 On the File menu, click New. 4 Complete the information in the New User Profile dialog box and

then click Add.



Click Delivery Notification if you want the user to receive e-mail notifications regarding e-mail transmissions. Note that this feature works only if y our system sup ports DSN and if you supply an e-mail address for the user in this profile.



Click Add E-mail address to Public Address Book to add the user to the Public Email address book.



Make sure you select the Account Enabled check box. 5 Repeat step 4 for each registered user you want to add. 6 When finished, click Close.

52 Chapter 2 - Installing and configuring EN

To add fax destinations to the Public Fax address book

1 Start the ABM. 2 In the ABM main window, click Public Fax. 3 On the File menu, click New. 4 Complete the information in the New Fax dialog box and click

Add. 5 Repeat step 4 for each fax destination you want to add. 6 When finished, click Close.

To create a public distribution list for the Public Distribution Lists address book

Creating a public distribution list at this tim e is optional. Ho w ever, you might want to create one or more to contain the registered users in different workgroups in your office.

1 Start the ABM. 2 In the ABM main window, click Public Distribution Lists. 3 On the File menu, click New. The words “New List” appear. 4 Type over the words “New List” with the name for the distribution

list. 5 Press E

NTER.

To add e-mail destinations to a public distribution list

Use this procedure to add e-mail addresses to the public distribution list you just created above. Distribution lists contain only e-mail destinations. The steps assume y ou are adding e-mail addresses that you have already set up in the Public Email address book.

1 Start the ABM. 2 In the ABM main window, click Public Email. 3 Select the addresses you want to add.

Note To select a continuous set of e-mail addresses, click the first one, hold

down S To select more than one individual address, click the first one, hold down C addresses you select are highlighted.

EN Extended and optional configuration steps 53

HIFT, and click the last one y ou want; the entire set is highlighted.

TRL, and click the others that you want, one at a time; the

4 On the Edit menu, click Copy. 5 Click Public Email. 6 On the Edit menu, click Paste. The destinations are added to the

list.

To add printers to the Public Printers address book for convenience copying

The first printer you configure becomes the default printer for fax transaction reports (if you have configured the fax service to print these reports, which is one of the options available through the Fax page in the HP JetAdmin software).

1 Start the ABM. 2 In the ABM main window, click Public Printers. 3 On the File menu, click New. 4 Complete the information in the New Printer dialog box and clic k

Add. 5 Repeat step 4 for each printer you want to add. 6 When finished, click Close.

To set administrator preferences for user profile validation and notifications

You might already have set administrator preferences on the HP JetAdmin software Security page. If so, skip this section.

Here you decide two things:



whether you want to control user profiles by personally validating

them when users create or change them



whether you want to be notified by e-mail when events that

require your attention occur For further information about security controls, see “Security” on

page 18. For further information about notifications, see “Controlling notifications” on page 85.

1 Start the ABM. 2 On the Digital Sender menu, click Security. 3 Complete the information in the Security level dialog box. 4 When finished, click OK.

54 Chapter 2 - Installing and configuring EN

Distribute the client software to user computers

In this step, you distribute the software listed below to the user computers (clients) that will be accepting documents from the digital sender and using the HPAddress Book Manager.



HP Address Book Manager



HP Digital Sender Link



Online user guide

The client software must be installed at each user computer. The digital sender user guide contains the same steps found in this section—either you or your users can perform them.

If users install the client software, you need to tell them what method to use:



installation compact disc



shared network folder



website

Client software installed by the setup program

Software Purpose

HP Address Book Manager Used to set up user profiles, as well as e-mail and fax

destinations for sending e-mail messages and faxes directly from the digital sender. Also used to configure printers for use with the digital sender and to customize the control panel.

HP Digital Sender Link This is the software that moves scanned documents from the

digital sender to the default inbox locations on the network or user computers. Used if you have not installed the HP Digital Sender Service (the HP Digital Sender Link and the HP Digital

Sender Service cannot be running on the same computer).

Online user guide Online version of the user guide in .pdf f o rmat. Adobe Acrobat Reader Needed only if you install the online user guide and you do not

already have the Acrobat Reader or Acrobat Exchange program

installed. Used to read the .pdf file for the guide.

EN Extended and optional configuration steps 55

To install the client software

1 Turn the client computer on. If the compute r is al ready on, close

any programs that are running.

2 If the software is being installed from the network, log in to the

network, click Start and then Run, type the path to the folder where you placed the installation files, and click OK.

- Or If the software is being installed from the compact disc , insert it in the CD-ROM drive. The set up program begins automatically.

- Or If the software is being installed from a website, open the site where you placed the installation files. Click the download button to download and launch the installation.

3 Follow the instructions on the screen. During the installation, you

need to specify the following:



which programs to install (by default, all programs are installed)



where to store the programs (you can accept the default location or choose another location on the computer )



path to the default inbox where the data sent to the computer by the digital sender is stored (you can accept the default

location or choose another location on the or the network) 4 When the installation is finished, restart the computer. All the programs you selected are installed. If you installed the

HP Digital Sender Link you can choose which program is the target program, as explained in the user guide in the chapter on the HP Digital Sender Link.

56 Chapter 2 - Installing and configuring EN

Test the installation

Use the following steps to verify that all is working as it should. See “Troubleshooting the installation” on page 63 if you experience a problem.

To test the installation

1 Check the control panel. There should be a f unction key for each

functionality that you configured.

2 Display the self-test page to verify that the HP JetDirect print

server is successfully linked to the network. The TCP/IP status parameter should read “READY.” To display the page, at the control panel press

HIFT+ALT+

3 For Fast Ethernet (10/100Base-TX) networks only (HP J3113A

print server): Check the LEDs on the interface card. Either the 10-Mbps or 100-Mbps LED (depending on your network) should be lit.

4 Test the e-mail service to confirm that the digital sender can

communicate through Internet e-mail.



If you configured the IP address using the control panel, send

a test e-mail message to yourself. Check your e-mail inbox to

verify that it was delivered.



If you configured the IP address usin g the HP JetAdmin

software, check your e-mail inbox for the message that the

digital sender generates when you have configu red the e-mail

server correctly. (This assumes that you have configured an

administrator e-mail address for the digital sender.) 5 Test the PC service by sendin g a test document to a computer

you configured. Note that the HP Digital Sende r Link must be running on that computer (one of the programs installed on the client computer), and the receive capability must be enabled (see the user guide for details).

6 Test the fax service by sending a test fax. 7 Test the con venience copy service by sending a test docu ment to

a printer you configured.

EN Extended and optional configuration steps 57

Customizing the digital sender to support thirdparty programs

Note Customizing for third-party support is an advanced feature of the digital

sender. The int erface with the third-party program is not auto matic and requires special programming.

Three steps are involved: 1 Using the HP Address Book Manager, you assign a name for the

third-party program to a func tio n key; this is the name that appears on the control panel f or users to select. The assignme nts appear under Customized Function Keys in the ABM main window. Up to 11 function keys can be customized in this way.

2 Then, still in the ABM, you configure at least one destination for

the customized function key. You can assign up to 512 destinations to each function key. The destinations appear in the hierarchy under Customized Function Keys in the ABM main window. Each destination you configure is independent of the others. This means that you can have different settings for each (such as destination network address and file format).

3 Prepare the third-party program to accept and use the data from

the digital sender. For specific information on how to do this, see the digital sender website (http://www.digitalsender.hp.com).

Once this work has been completed, users can select the third-party program they want by pressing the co rrespondin g functio n key on the control panel at the digital sender. A list of the preconfigured destinations appears at the control panel and they choose the destination they want.

The table on page 59 explains the items in the ABM that you configure for each function key. Steps for configuring this feature begin on page 60.

58 Chapter 2 - Installing and configuring EN

Items to configure for each function key assignment

Item Description

Name Name of the third-party program that you want to

appear on the function key at the control panel. This name can be up to 31 characters, but only the first nine display on the control panel.

Scanning Mode Scanning mode you w ant for documents delivered to

the program (see “Sending qualities” on page 12 for information about sending modes):



CP (control panel) OVERWRITE



BW DOCUMENT



FINE TEXT



COLOR DOCUMENT



COLOR/BW PHOTO



HIGH RESOLUTION PHOTO

If you choose CP OVERWRITE, the setting at the control panel is always used. In all other cases, the setting here overrides anything selected at the control panel.

File Format Format in which the document is delivered to the

program. All files are multipage (that is, all pages in a document are stored as a single file).



PDF



Multipage TIFF—G4 compression for black-andwhite data



PCL5—PackBits (RLE) compression

Destination’s Network Address

IP address or symbolic name (DNS/WINS) of the destination on the network where the digital sender document is delivered. Either the HP Digital Sender Link or the HP Digital Sender Service must be installed at this destination.

Inbox Path Path to the folder at the network destination where

the documents are stored. This folder can be a network folder, or one that is local to the computer where the HP Digital Sender Link or HP Digital Sender Service is installed. If you choose a network folder, the HP Digital Sender Link must have write access to that folder.

Additional Information

A generic parameter string that is specific to each third-party program. The string can be up to 127 characters.

EN Customizing the digital sender to support third-party programs 59

To customize a function key

1 Start the ABM. 2 In the ABM main window, click Customized Function Keys. 3 On the File menu, click New. The words “New Keyword” appear. 4 Type over the words “New Keyword” with the name of the third-

party program as you want it to appear at the control panel f or th e function key.

5 Press E

NTER.

To delete a customized function key

1 Start the ABM. 2 In the ABM main window, clic k Customized Function K eys, and

then click the function key you want to delete.

3 On the File menu, click Delete.

To configure a function key destination

1 Start the ABM. 2 In the ABM main window, under Customized Function Keys,

click the function key you want to configure.

3 On the File menu, click New. The New Function Ke y Item dialog

box appears.

4 Complete the fields in the dialog box and then clic k Add. (See the

table on page 59 for explanations of the fields.)

5 Repeat step 4 for each destination you want to add. 6 When finished, click Close.

60 Chapter 2 - Installing and configuring EN

Coexisting with the HP Network ScanJet 5 scanner

Administrator matters

The HP 9100C Digital Sender and the HP Network ScanJet 5 scanner coexist on the same network without conflict.



The two devices do not use the same resources.



You do not overwrite or erase anything by installing the digital sender software.



The version of the HP JetAdmin software that comes with the digital sender can manage both the digital sender and the HP Network ScanJet 5 scanner. (Howe ver, previous versions of the HP JetAdmin software do not work with the digital sender.)

Client matters

The client software for the HP 9100C Digital Sender and the HP Network ScanJet 5 scanner can coexist on the same computer, and in fact can interact.



HP Network ScanJet 5 scanner

Documents sent to the computer from the HP Network ScanJet 5 scanner are routed using the HP ScanJet Utility . You can continue to use the PaperPort™ software for HP to manage them. All this software can work independently of the clie nt software for the digital sender.



HP 9100C Digital Sender

Documents sent to the computer from the digital sender are routed using the HP Digital Sender Link. The HP Address Book Manager is an additional software component for the digita l sender.

To use one program to manage all documents

It is possible to use just one program on the computer to manage all scanned documents. Users can do this by specifying a program as the preferred inbox for the HP Network ScanJet 5 scanner and setting the file type to .pdf (if available) or multipage .tif (see the documentation for the HP Network ScanJet 5 scanner for information on setting these options). Documents are still routed using the HP ScanJet Utility, but they appear in the target program.

The reverse is not possible. That is, you cannot use the PaperPort software with the digital sender.

EN Coexisting with the HP Network ScanJet 5 scanner 61

When you install the client software on the user computer, the setup program detects if there is an HP Network ScanJet 5 scanner on the network. It gives y ou the opp ortunity to designate a target prog ram as the preferred inbox for documents scanned with the HP Network ScanJet 5 scanner.

To move e-mail addresses from the HP Network ScanJet 5 scanner to the digital sender

Yo u can export e-mail addresses in the HP ScanJet Utility to the digital sender HP Address Book Manager. In the HP ScanJet Utility, export the e-mail addresses in .csv (comma-separa ted value) format. Then use the ABM import procedure to import th em for use with the digital sender.

Note The e-mail feature w as added to the HP Network ScanJet 5 scanner

with firmware version 2.0. The ability to export e-mail addresses assumes you have upgraded to firmware version 2.0.

LAN fax service matters

This section applies only when you plan to enable the digital sender fax service on a Windows NT server and you have already installed the HP Network ScanJet 5 scanner on that server.

If you do not plan to use the HP Network ScanJet 5 scanner any longer, uninstall it before you install the digital sender. The reason for this is that the digital sender comes with tw o vers ions of the HP Digital Sender Service that supports the fax functionality—one to handle networks with just the digital sender, and a more extensive one to handle networks with both the digital sender and the HP Network ScanJet 5 scanner. If the setup program detects a n HP Network ScanJet 5 scanner on the network, it installs the more extensive service. This more extensive service places a larger load on your network than the service for the digital sender alone.

If you plan to use both the HP Network ScanJet 5 scanner and the digital sender on the same network, make sure that all the software for the HP Network ScanJet 5 scanner is currently installed before you install the digital sender.

The HP Digital Sender Service is installed as a service associated with an existing user account. The account must have the following characteristics:



user password never expires



user is part of the administrator group



user has rights set to “Logon as service”

62 Chapter 2 - Installing and configuring EN

Uninstalling the software

You can uninstall software components in two ways:



Click the uninstall icon for the component in the program group.



Click the Add/Remove Programs icon in the Windows Control Panel.

Troubleshooting the installation

Use the information in this section to help resolve common problems encountered while installing the digital sender.

Function key problems

You should see a function key on the control panel for each functionality that you configured. See the table below if you do not see a function key.

Function keys on the control panel

If you do not see Do this

OPY

ETSEND

Any function key

EN Uninstalling the software 63



In the configuration menu at the control panel or the HP JetAdmin software, make sure that all the required e-mail parameters are configured (e-mail server address, e-mail default from).



On the HP JetAdmin software E-mail page, make sure that the Enable Internet E-mail check box is selected.



On the HP JetAdmin software Fax page, make sure that the Enable Fax check box is selected.



Make sure that the HP Digital Sender Service is installed.



In the ABM, make sure that you have configured at least one user profile.



In the ABM, make sure that you have defined at least one network printer.



In the configuration menu at the control panel, make sure the JetSend parameter is set to “on.”



Try the actions listed above for individual keys.



Use the other information in this installation troubleshooting section.

Installation problems

Problem Actions

Software will not install.V erify that your network operating system and computer hardware

support the HP 9100C Digital Sender (see “Installation requirements” on page 30).



All programs except Systray and Explorer should be closed. To check, press CTRL+ALT+DELETE. If there are other open programs, click one, and then click End Task. Repeat for each open program. Then reinstall the software.



If the problem persists, contact HP customer support.



HP JetAdmin software did not install.

If the HP JetAdmin software fails to install, the setup program stops. Check the result code in the file called JAResult.ini in your Windows\System folder to verify the problem. The result is 1 if the HP JetAdmin software installed and exited as expected, and 0 if a problem with the software exists.



Try reinstalling the software. If the problem persists, contact HP customer support.

The computer cannot read the installation compact disc.

You cannot exit the configuration menu at the control panel.

After changing the default language, the control panel shows all the messages in English regardless of the language you selected.



The correct drive might not have been specified. Check for the proper drive letter. Often, it is D or E for the CD-ROM driv e.



Check the compact disc for damage. Try using the compact disc on another computer, or copy the compact disc or disk folders to the hard drive. Then install from the hard drive.



If the problem persists, contact HP customer support.



The HP JetDirect print server is unconfigured (does not have a valid IP address). Use the control panel to assign an IP address.



The digital sender is not using the localized messages stored on the hard drive. Contact HP customer support.

64 Chapter 2 - Installing and configuring EN

Installation problems (continued)

Problem Actions

A newly configured digital sender does not appear in the HP JetAdmin software device list.

The digital sender does not have a valid IP address.

The digital sender is not working after you have installed a new JetDirect card.



The discovery process can sometimes take a while. Wait a few minutes.



In the HP JetAdmin software, refresh the database with F5. Or, click Device and then click Find. In the Find a device dialog box, type the IP address you assigned and then click Find.



Force a complete new discovery by pressing F7. This might take a long time if you have a large number of devices on your network. Then repeat the Device/Find steps.



Go to Options/Preferences on the TCP/IP Discovery page. Add the IP address to the list of devices for which to search. Click OK and then press



In the HP JetAdmin software, click View and then click Details.

F7 again.

Choose to show the IP address column by clicking View and then Columns and then adding the IP address to the selected headings. Click OK to return to the main window device list and see if the digital sender is listed with its IP address.



If the digital sender was assigned a default IP address or you did not assign an IP address (either manually at the control panel or through DHCP or BOOTP), display the self-test page and note the MAC address (see “Displaying the self-test page” on page 116). In the HP JetAdmin software, click Device and then click New. You should see the MAC address for the digital sender listed. Click the device, click Configure, and then configure an IP address. You should be able to see the digital sender when you return to the main window device list.



Try to display the self-test page (see “Displaying the self-test page” on page 116). If you cannot display the page, there is a problem between the digital sender and the HP JetDirect print server (interface card). If you can display the page, verify that the TCP/IP status parameter reads “READY.”



Ensure that you have installed the interface card correctly.



Make sure that all cabling is securely connected.



Turn the digital sender off and then back on.



For Fast Ethernet (10/100Base-TX) networks only (HP J3113A): Check the LEDs on the interface card. Depending on your network, either the 10-Mbps or 100-Mbps LED should be lit. If not, check that the jumper positions match your network (see “HP JetDirect print server troubleshooting” on page 168 for details).



For Token Ring (IEEE 802.5) networks only (HP J3112A): Make sure the network data rate on the interface card is set correctly (either 4 Mbps or 16 Mbps). See “Removing and replacing the HP JetDirect print server” on page 124 for details.



If the problem persists, contact HP customer support.

EN Troubleshooting the installation 65

Installation messages

This table contains the error messages that might appear when you are installing the software and actions to take to resolve the problem.

Note Messages are listed in alphabetical order.

Installation messages Message Description Actions

Attention, If you remove this service, you will not be able to use HP 9100C Digital Sender and HP Network ScanJet 5 with this computer.

Domain or user name specified during installation does not exist or user does not have Administrator rights. Check correctness of Domain and User Name. Do you want to retry?

Error in removing/ uninstalling the service.

Error starting the service. If on this PC there is a HP Digital Sender Link up and running there will be a conflict and the service cannot start.

A service used by both the digital sender and the HP Network ScanJet 5 scanner is installed on the Windows NT computer. If you remove the service, you also remove support for the HP Network ScanJet 5 scanner.

The domain name or user name you entered during installation does not exist.

This message occurs if the HP Digital Sender Service that you are trying to uninstall is not installed. If the service is running, it is stopped before the uninstall.

A conflict exists with a running copy of the HP Digital Sender Link.



Decide if you want to remove the service or not and then continue with installation.



Verify the accuracy of the domain name and user name you entered, and then try again.



Try again.



Make sure the HP Digital Sender Service is installed.



If the HP Digital Sender Link is running, disable it.

Error stopping the service. There was an error in stopping

the HP Digital Sender Service.



Make sure the HP Digital Sender Service is installed and running.

66 Chapter 2 - Installing and configuring EN

Installation messages (continued) Message Description Actions

Setup has found a Digital Sender Client Link installed in your system. The Digital Sender Service and the Digital Sender Link can not ran at the same time. If you continue all private PC users will lose their “Send to PC” functionality unless the service is stopped. Do you want to continue?

Setup has found a HP Network Scanner Service installed in your system. Do you want to install a new service that will replace it and that will be able to manage both HP Network ScanJet 5 and HP 9100C?

On this PC the Digital Sender Service has been installed by the Administrator. The Digital Sender Link cannot work if the service is running. To be able to receive documents directly on this PC, the administrator must disable the service. Do you want to continue?

The HP Digital Sender Service and the HP Digital Sender Link cannot run at the same time on the same computer. If you continue to install the HP Digital Sender Service while the HP Digital Sender Link is running, users will not be able to receive documents from the digital sender at their computers. Also, although installed, the HP Digital Sender Service will not start.

If you install the HP Digital Sender Service that comes with the digital sender, it replaces the service that was installed for the HP Network ScanJet 5 scanner. The digital sender service can manage both the digital sender and the HP Network ScanJet 5 scanner. If you do not install the HP Digital Sender Service, the digital sender will not work on the Windows NT computer.

The HP Digital Sender Service is running on the computer. The HP Digital Sender Link cannot run unless you stop the service. Without the HP Digital Sender Link, the client cannot receive documents arriving from the digital sender.



Close the HP Digital Sender Link if you want to install the HP Digital Sender Service.



Decide if you want to install the HP Digital Sender Service or not and continue with the installation.

See “Coexisting with the HP Network ScanJet 5 scanner” on page 61 for further information.



Disable the HP Digital Sender Service on the computer if you want to install the HP Digital Sender Link.



Setup was not able to install it. Check if the service is already installed.

Error installing the HP Digital Sender Service.

Make sure the HP Digital Sender Service has not already been installed.



If the HP Digital Sender Service is installed, uninstall and then install it again.

EN Troubleshooting the installation 67

Installation messages (continued) Message Description Actions

The service cannot be installed with the specified parameters. Its installation will be stopped.

The specified Domain Name is too long. Do you want to retry?

The specified Password is too long. Do you want to retry?

The Specified User associated to the service has not a valid Name. Type user name again. Do you want to retry?

The specified User Name is too long. Do you want to retry?

You don’t ha ve Administrator rights or user Information is not available. Check if the current user i s part of the local administrator group. Do you want to retry?

The installation command is issuing an invalid parameter as part of the command string.

The domain name you entered is too long.

The password you entered is too long.

The user name you entered is invalid.

The user name you entered is too long.

You do not have administrator rights, or user information is not available.



Contact HP customer support.



Check the accuracy of the domain name and type it again.



Check the accuracy of the password and type it again.



Check the accuracy of the user name and type it again.



Check the accuracy of the user name and type it again.



Make sure you are part of the local administrator group.

68 Chapter 2 - Installing and configuring EN

3Administering

Introduction

Administrator activities

The table beginning on page 70 lists typical administrator activities. Procedures in this chapter expla in ho w to perform these activities. As the table shows, you perform most of the activities in three places. Sometimes you can do the same thing in more than one place.



control panel

Used to change configuration parameters and to perform certain administrator activities. Only the administrator has access to the configuration menu for performing these activities.



HP Address Book Manager (ABM)

Used to maintain user profiles, public address books, printers for use with the digital sender, and security, and to back up and restore address books.



HP JetAdmin software

Used to configure, monitor, and control network devices such as the digital sender, and to troubleshoot network problems.

The activity log is an important tool for monitoring all digital sender activities—those initiated by users as well as the administrator. You view this log using the HP Address Book Manager (see “Using the activity log” on page 113).

EN Introduction 69

Administrator activities and where performed

Activity

Where performed

Control panel ABM HP JetAdmin

Shutdown and restart activities

Shut the digital sender down remotely without restarting

Shut the digital sender down and restart remotely (reboot)

Shut the digital sender down at the control panel

Configuration menu/

OOLS

Configuration/ Tools page

Reset activities

Reset address books Configuration/

Tools page

Reset network parameters Configuration/

Tools page

Reset the digital sender to factory defaults

Configuration menu/

OOLS

Configuration/ Tools page

Backup and restore activities

Back up address books Tools menu Restore address books Tools menu Restore old firmware images SHIFT+ALT+F0

(F0 = left function key)

Security and user profile activities

Change administrator password Configuration menu Digital Sender

menu/Security

Erase administrator password S Determine who can use the

digital sender (registered and guest users or only registered users)

Create and maintain registered user profiles

Change the need for registered user profile validation

Validate registered user profiles Main menu/Users

HIFT+ALT+r

Main menu/Users

Digital Sender

menu/Security

Configuration/ Security page

70 Chapter 3 - Administering EN

Administrator activities and where performed (continued)

Activity

Where performed

Control panel ABM HP JetAdmin

Address book activities

Maintain the Public Email address book

Maintain the Public Distribution Lists address book

Maintain the Public Fax address book

Import e-mail addresses from another e-mail program

Configure an LDAP directory server for e-mail address searches

Import e-mail address from an LDAP directory server

Check address books Configuration menu/

Clear address books Edit menu/Clear

Configuration menu Tools menu/

OOLS

Main menu/Public

Distribution Lists

Main menu/Public

Fax

Tools menu/

Address Book

Import

Digital sender parameters

The following table lists parameters that determine how the digital sender works and where you can find them.

Administrator parameters and where found

Parameter

Network parameters

Control

panel

Where found

ABM

JetAdmin

Other

Method for obtaining TCP/IP configuration

IP address of digital sender Configuration

IP subnet mask Configuration

Default IP gateway Configuration

DNS (Domain Name System) enabled/disabled

DNS server Configuration

Additional DNS servers and default search domai n

WINS (Windows Internet Naming Service) enabled/ disabled

WINS primary server Configuration

WINS secondary server Configuration/

WINS/DNS name-to-address cache enabled/disabled

Configuration menu

menu Configuration

menu (server address)

Configuration menu (server address)

Configuration/ TCP/IP page

Configuration/ DNS/WINS

page

Configuration/ DNS/WINS

page

Configuration/ DNS/WINS

page

Configuration/ DNS/WINS

page

Configuration/ DNS/WINS

page

DNS/WINS page

Configuration/ DNS/WINS

page

EN Introduction 73

Administrator parameters and where found (continued)

Where found

Parameter

Control

panel

ABM

Administrator and security parameters

JetAdmin

Other

Administrator name and e-mail address

Administrator password Configuration

Administrator company Configuration/

Preference for requirement to validate new and changed user profiles

Preference for e-mail notification when events that require attention occur

Access rights at the control panel

Configuration menu

Digital Sender/ Security

Configuration/ Security page

Security page Configuration/

Security page

Configuration/ Security page

User parameters

User profiles (includes user password, e-mail address, and IP address of computer)

Main menu/

Users

Product parameters

Digital sender description Configuration/

General page

Current date and time Configuration

Control panel contrast level S

Control panel language Configuration

Default paper size for scanning Configuration

Digital sender asset number Properties/

HIFT+ALT+

SHIFT+ALT+

Properties/ Advanced

page

Properties/ Page Setup

page

Advanced page

74 Chapter 3 - Administering EN

Administrator parameters and where found (continued)

Where found

Parameter

Control

panel

ABM

JetAdmin

Other

Customized function keys and their destinations (ABM)

Main menu/

Customized Function Keys

E-mail service parameters

Enabled/disabled Configuration

menu (IP address)

E-mail SMTP server IP address

Network name of e-mail SMTP server (instead of IP address)

Default contents of SUBJECT and FROM fields for transmissions

Default Full Name associated with the default FROM field

Language for the body of e-mail messages

Whether to break apart messages to fit SMTP server size limitations

Attachment file type Configuration/

Destinations in the Public Email address book

Configuration menu

Main menu/

Public Email

Configuration/ E-mail page

E-mail page

LDAP directory service enabled/disabled

LDAP server IP address Configuration

LDAP server network name (instead of IP address)

LDAP service port number Configuration

EN Introduction 75

Configuration menu (server address)

Configuration/ LDAP page

Administrator parameters and where found (continued)

Where found

Parameter

Control

panel

ABM

JetAdmin

Other

LDAP search root, service port, account name, password

LDAP authentication requirement for transactions with server enabled/disabled

LDAP search timeout and maximum number of hits

Configuration menu

Configuration/ LDAP page

Fax service parameters

Enabled/disabled Configuration/

Fax page

IP address or network name of the computer where the HP Digital Sender Service is installed

LAN fax product name Configuration/

Preferences for fax notifications

Default printer for fax transaction reports

LAN fax workarea Setup

File format for data sent to the fax server

Main menu/

Public Printers

Configuration/ Fax page

Fax page Configuration/

Fax page

program or Windows Control Panel Services

Configuration/ Fax page

Fax resolution Configuration/

Fax page

Maximum fax transmission speed

Maximum number of retries for each fax transmission

Time interval between retries Configuration/

Configuration/ Fax page

Fax page

76 Chapter 3 - Administering EN

Administrator parameters and where found (continued)

Where found

Parameter

Control

panel

ABM

JetAdmin

Other

ECM (Error Correction Mode) transmission enabled/disabled

Default accounting code Configuration/

Destinations in the Public Fax address book

Main menu/

Public Fax

Configuration/ Fax page

Fax page

Send to computer parameters

Enabled or disabled HP Digital

Sender Link

IP addresses of receiving computers

Default receive inbox HP Digital

Path to the working folder HP Digital

Target program used to view and work with sent documents

Preference for whether the send also launches the target program

File format for sending to the computer

User profiles

Sender Link

Sender Link HP Digital

Sender Link

User profiles

Convenience copy parameters

Network printers available for convenience copying

EN Introduction 77

Main menu/

Public Printers

Using the configuration menu at the control panel

The table on page 80 lists the parameters you can configure using t he configuration menu at the control panel.

Note The configuration menu is available only to the administrator if an

administrator pass word has been configured. See “Changing or sett ing administrator password” on page 100 for information on how to set or change this password.

Configuration menu keys

While in the configuration menu, you use both keypad keys and labeled function keys to move through, select, and save value s. The following two tables explain these keys.

Keypad keys

Use this key To do this

SHIFT+ALT+ At the control panel

Open the configuration menu. The digital sender must be idle before using (green light under is off).

and

In the configuration menu

Scroll through the list of parameters.

In the dialog for a parameter

Move between fields. Increase or decrease values.

TAB and

HIFT+TAB and

HIFT+BACK In the dialog for a parameter

Up and down arrow keys

In the dialog for a parameter

Accept the value in the current field and move to the next field.

In the dialog for a parameter

Accept the value in the current field and move to the previous field .

Delete the contents of the active field.

In the dialog for a parameter

Confirm the value and close the dialog (same as using

K function key).

the O Scroll through the choices in a list.

78 Chapter 3 - Administering EN

Function keys

Use this key To do this

CANCEL In the dialog for a parameter

Cancel any changes made and close the dialog.

LEAR In the dialog for a parameter

Delete the contents of a field. For some parameters, set the default value.

XIT In the configuration menu

Close the configuration menu and discard all changes you made.

K In the configuration menu

Open the dialog for the parameter you selected so that you can make changes.

In the dialog for a parameter

Confirm the value and close the dialog.

AVE In the configuration menu

Close the configuration menu and save the values you entered.

OOLS In the configuration menu

Display a list with the following choices: Shutdown, Factory defa ul t s, and Check Address Books.

EN Using the configuration menu at the control panel 79

Configuration menu parameters

See the followin g table for an explanation of the parameters in t he configuration menu.

Parameters that use an IP address can show only the numeric address, even when a symbolic name has been assigned to a device.

Configuration parameters on the control pane l

Parameter Description

Date Current date.

CLEAR sets the date to Jan 1, 1980.

Time Current time (24-hour clock).

CLEAR sets the time to midnight (0:0).

Paper Size Default size for the scanning area. Users can override

this setting at the control panel. Choices: Letter, A4, or Legal.

Language Language in which keys and messages appear at the

control panel. Choices: English, French, German, Italian, or Spanish. The language changes as soon as you select a different language.

IP Configuration To specify how the digital sender HP JetDirect print

server obtains its TCP/IP configuration. Choices:



MANUAL. From the control panel or using management software such as the HP JetAdmin software (you then use the IP Address, IP Subnet Mask, and IP Gateway parameters).



BOOTP (Boot Protocol) or DHCP (Dynamic Host Configuration Protocol). Automatically from the network (the IP Address, IP Subnet Mask, and IP Gateway par ameters are ignored). A corresponding server must be running and properly configured. The next time you open the configuration menu, you see the values that the HP JetDirect print server automatically discovered. See “Assigning an IP address to the digital sender” on page 33 for details.

Two things happen if you configured the IP address using BOOTP or DHCP and later change the IP address at the control panel or in the HP JetAdmin software: (1) the IP address that was assigned is released and (2) the setting for this parameter changes to MANUAL. Changing this value causes the digital sender to shut down and restart.

80 Chapter 3 - Administering EN

Configuration parameters on the control panel (continued)

Parameter Description

IP Address Unique TCP/IP network address of the HP JetDirect

print server in the digital sender. Required for the digital sender to work.

LEAR sets the address to 00.00.00.00.

Changing this value causes the digital sender to shut down and restart.

IP Subnet Mask If subnets are used, the filter used to identify the

subnet of the HP JetDirect print server in the digital sender.

LEAR sets the address to 00.00.00.00.

Changing this value causes the digital sender to shut down and restart.

IP Gateway IP address of the gateway server used to send packets

off the local network.

LEAR sets the address to 00.00.00.00.

Changing this value causes the digital sender to shut down and restart.

Administrator Full Name

Full name of the administrator. Up to 32 characters are allowed.

Administrator Password

Passw ord for this digital sender. You can have a different password for each digital sender. Up to 15 characters are allowed. The pass word is case-sensitive.

Administrator E-mail Administrator e-mail address.

This address is used by the digital sender to send e-mail notifications. Up to 255 characters are allowed.

E-mail Server Addr.

IP address of the e-mail SMTP-MIME server.

LEAR sets the address to 00.00.00.00.

If left blank or cleared, the e-mail service is disabled. Both the E-mail Server Addr. and Email Default From parameters must be enabled for the e-mail service to work.

EN Using the configuration menu at the control panel 81

Configuration parameters on the control panel (continued)

Parameter Description

Email Default From Default e-mail address for the FROM field in

e-mail messages from the digital sender. This default address is used only when:



users have not registered at the control panel and send an e-mail message without entering anything in the FROM field



registered users do not have an e-mail address in their profile and send an e-mail message

Up to 255 characters are allowed. If left blank or cleared, the e-mail service is disabled. Both the E-mail Server Addr. and Email Default From parameters must be enabled for the e-mail service to work. Note:



You must provide a default e-mail address to prevent users from sending anonymous e-mail messages.

Email Default Subject

Default text for the SUBJECT field in e-mail messages sent by the digital sender. This default text is used only when users do not provide a subject of their own directly from the control panel keypad. Up to 128 characters are allowed.

E-mail Quality Default image quality used for documents sent by

e-mail. Choices: B/W Document, Color Document, Color-B/W Photo.

LDAP Server Address

IP address of the server that hosts the LDAP (Lightweight Directory Access Protocol) directory for e-mail address searches.

LEAR sets the address to 00.00.00.00.

If left blank or cleared, the function is disabled.

LDAP Search Root Basepoint (root) from which to start searches for

names on the LDAP directory server. Directories are often represented in a hierarchical way using a tree. The basepoint might be a country, an organization, or other type of group. Not all servers require this information. Up to 512 characters are allowed. See the digital sender website for examples (http://www.digitalsender.hp.com).

LDAP Service Port TCP/IP port number on which the LDAP directory

server is listening. The default port is 389.

82 Chapter 3 - Administering EN

Configuration parameters on the control panel (continued)

Parameter Description

LDAP Account Name

Account name used when the LDAP server requires an

authenticated login. Up to 512 characters are allowed.

LDAP Password Password associated with the LDAP Account Name. PC Quality Default image quality used for documents sent to

computers.

Choices: B/W Document, Color Document,

Color-B/W Photo.

JetSend Used to enable the JetSend service.

The setting is either on or off.

DNS Server Address

IP address of the DNS server. Used for DNS (Domain

Name System) symbolic name resolution if you identify

servers and devices on your network by network name

instead of by IP address.

LEAR sets the address to 00.00.00.00.

If left blank or set to 00.00.00.00, the function is

disabled.

Notes:



You can use the HP JetAdmin software to specify up to four more DNS servers for use in resolving DNS names. Configure this on the DNS/WINS page.



On the DNS/WINS page, you can enable both DNS and WINS at the same time. When both are enabled, the digital sender attempts to resolve network names using WINS first, and then DNS.

DNS Domain If DNS name resolution is used, the IP address of the

domain for the DNS server. Up to 256 characters are

allowed.

If left blank, the function is disabled.

WINS Server Address

IP address of the WINS server. Used for WINS

(Windows Internet Naming Service) symbolic name

resolution if you identify servers and devices on your

network by network name instead of by IP address.

LEAR sets the address to 00.00.00.00.

If left blank or set to 00.00.00.00, the function is

disabled.

Note:



You can use the HP JetAdmin software to specify a secondary WINS server . Configure this on the DNS/ WINS page.

EN Using the configuration menu at the control panel 83

To configure parameters at the control panel

1 Make sure the digital sender is idle (the green light under the

button is off).

2 At the control panel, press S

HIFT+ALT+.

3 If an administrator password is required, the HP 9100C Login

dialog box appears. Type the password and press O

4 When the configuration menu appears, select the parameter you

want.

5 Make your changes. (See “Configuration menu keys” on page 78

for inf ormation on how to ent er and change v alues f or the diff eren t parameters.)

6 When finished, return to the configuration menu and press S

AVE.

84 Chapter 3 - Administering EN

Controlling notifications

The digital sender notifies administrators and users of events in several ways:



control panel messages

These messages report status and error conditions. See “Control panel messages” on page 141 for a list and description of messages.



activity log entries

The activity log is a record of digital sender use and system activities. See “Activity log messages” on page 170 for a list and description of entries. See “Using the activity log” on page 113 for information on how to access the activity log.



e-mail welcome message for new user profile

Every time you or a user creates a user profile, the digital send er sends a “welcome” message to the owner of the profile. The message serves the following purposes:

• notifies to which digital sender the profile has been added

• notifies that the profile is active and available at the control

panel

• validates correctness of the “from” information in the profile

• provides a printed copy of the user profile contents



e-mail message when important events occur

The administrator can choose to receive e-mail messages for important events that occur—for example, if there is a change to a user profile. See “To control whether you receive e-mail messages when important events occur using the ABM” on page 86 or “To control whether you receive e-mail messages when important events occur using th e HP JetAdmin softwa re” on page 86.



fax transmission notifications

Printed reports and e-mail messages with information about fax transmissions are provided if your LAN fax product supports notifications and if you have configured the digital sender for them. See the description of notification s on the HP JetAd min software Fax page under “To move through the configuration pages” on page 46.



notification of e-mail delivery (DSN)

Users can enable or disable the Delivery Status Notification (DSN) feature in their user profiles if DSN is supported by your system. If the feature is enabled, the user receives a notification of e-mail delivery, but not a return copy of the message.

EN Controlling notifications 85

Notes about notifications:



E-mail notifications require that the recipients have an e-mail address configured in their user profile.



Your system might support DSN, but not all systems do. The route to an e-mail destination might include a node that does not support DSN. If DSN is not sup po rted through the entire path, a return notification might not occur.



All pending notifications are lost when you reset network parameters and when f atal errors occur in operation. If anyone turns the digital sender off, the no tification f or the job tha t was last submitted might also get lost (ho wever, you can ch ec k the activity log to see if that particular transmission was successful).

To control whether you receive e-mail messages when important events occur using the ABM

1 Start the ABM. 2 On the Digital Sender menu, click Security. 3 Select your pref erence for Notify me through e-mail when

events that require my attention occur.

4 Click OK.

To control whether you receive e-mail messages when important events occur using the HP JetAdmin software

1 Start the HP JetAdmin software. 2 On the device list, select the digital sender you want. 3 Click Device and then click Modify. 4 In the Configuration window, click Security. 5 Select your pref erence for Notify me through e-mail when

events that require my attention occur.

6 Click OK.

86 Chapter 3 - Administering EN

To control printed transaction reports and e-mail messages for fax transmission

1 Start the HP JetAdmin software. 2 On the device list, click the digital sender you want. 3 Click Device and then click Modify. 4 In the Configuration window, click Fax. 5 Select your preferences for notifications. 6 Click OK.

EN Controlling notifications 87

Shutting down and restarting

Use the shutdown procedure for the following reason:



to prepare the digital sender to be physically turned off (for example, when you need to replace a part)

Notes about the procedure:



Shutdown locks the digital sender from use until you restart it. The procedure does not turn the power off . Jo bs in process might be interrupted.



Yo u can shu t th e dig ita l se nder d own at the control panel, or do it remotely using the HP JetAdmin software.



You cannot discover the digital sender on the network using the HP JetAdmin software until you restart it.

To shut down using the control panel

1 Make sure the digital sender is idle (the green light under the

button is off).

2 At the control panel, press S

HIFT+ALT+.

3 If an administrator password is required, the HP 9100C Login

dialog box appears. Type the password and press O

4 When the configuration menu appears, press T 5 Select Shutdown and press O 6 Press O

K to confirm that you want to shut down.

OOLS.

88 Chapter 3 - Administering EN

To shut down and (optionally) restart using the HP JetAdmin software

1 Make sure that no one is using the digital sender. The shutdown

interrupts any job in process.

2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to shut down. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click one of the following:

Shutdown Shut down without restarting

Re-boot Shut down and then restart 7 Click OK. 8 Click OK to confirm that you want to shut down.

EN Shutting down and restarting 89

Resetting

Resetting address books

Use this procedure for the following reasons:



when you want to clear the e-mail addresses of all address books and reenter the addresses (for example, if significant changes to e-mail addresses in your company have occurred)



as a general practice before you restore address books, so that the database is clean (described under “Restoring” on page 96)



when instructed to do so by troubleshooting steps or HP customer support

Resetting address books does the following:



erases the administrator password



locks the digital sender from use until the reset is complete



erases the contents of all public and private address books



erases all activity logs

CAUTION This action cannot be undone.

To reset address books

1 Make sure that no one is using the digital sender. The shutdown

interrupts any job in process.

2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to reset. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click Reset address book, and then click OK. 7 Click OK to confirm that you want to reset.

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Resetting network parameters

Use this procedure for the following reasons:



when you move the digital sender from one network to another network



when instructed to do so by troubleshooting steps or HP customer support

Resetting network parameters does the following:



locks the digital sender from use until the reset is complete



erases the configuration for TCP/IP, DNS/WINS, security (except the administrator password), e-mail, fax, and LDAP settings



erases all pending fax notifications



removes the digital sender from the list of devices in the HP JetAdmin software (since the digital sender is no longer a configured device), which means that it can no longer be discovered over the network

Notes about the procedure:



The procedure does not touch address books in the ABM.



After you reset the netw ork parameters , neither y ou nor any users can use the digital sender again until you have reconfigured it, starting with the steps under “Configure fast-track parameters at the control panel” on page 38.

CAUTION This action cannot be undone.

To reset network parameters

1 Make sure that no one is using the digital sender. The shutdown

interrupts any job in process.

2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to reset. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click Reset network parameters, and then click OK. 7 Click OK to confirm that you want to reset.

EN Resetting 91

Resetting to factory defaults

Use this procedure for the following reasons:



when you want to completely reconfigure the digital sender and all address books



when instructed to do so by troubleshooting steps or HP customer support

Resetting the digital sender to fact ory defaults is a combination of resetting address books and resetting network parameters. It does the following:



erases the administrator password



locks the digital sender from use until the reset is complete



erases the configuration for TCP/IP, DNS/WINS, security, e-mail, fax, and LDAP settings



erases all pending fax notifications



erases the contents of all public and private address books



Notes about the procedure:



After you reset the digital sender to the factory defaults, neither you nor any users can use the digi tal sende r again unt il y ou have reconfigured it, starting with the steps under “Configure fast-tr ac k parameters at the control panel” on page 38.



Yo u can use either the contro l panel or the HP Jet Admin softw are to reset the digital sender to the factory defaults.

CAUTION This action cannot be undone.

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To reset to factory defaults using the control panel

1 Make sure the digital sender is idle (the green light under the

button is off).

2 At the control panel, press S

HIFT+ALT+.

3 If an administrator password is required, the HP 9100C Login

dialog box appears. Type the password and press O

4 When the configuration menu appears, press T 5 Select Factory defaults and press O 6 Press O

K to confirm that you want to shut down.

OOLS.

To reset to factory defaults using the HP JetAdmin software

1 Make sure that no one is using the digital sender. The shutdown

interrupts any job in process.

2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to reset. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click Reset to factory defaults, and then click OK. 7 Click OK to confirm that you want to reset.

EN Resetting 93

Backing up and restoring address books

Backing up

Use this procedure for the following reasons:



as a part of your regular routine for backing up important information



before you make a large number of changes in the HP Address Book Manager



to make a copy of information so that you can replicate it on another digital sender



when instructed to do so by troubleshooting steps or HP customer support

Notes about the procedure:



The administrator and users can both bac k up address books , but they have different capabilities:

• administrator

Can save a copy of all public and private addre ss books, user profiles, printer assignments, and function key assignments.

• users

Can save a copy of only their private address books.



The procedure does not back up any configuration performed at the control panel or through the HP JetAdmin software.



The complete activity log is included in the backup.



You can save the backup file only on a computer where the HP Digital Sender Link has write access.



Backup requires from 10 to 20 minutes (depending on t he amount of information being backed up).



The backup creates 1 9 files . W e recommend th at y ou store these backup files in an otherwise empty folder.



Backup requires an average of 50 to 100 MB of fre e hard disk space.



Do not delete, rename, or make any changes to the backup files. If you do, the complete set becomes unusa ble.



Backing up locks the digital sender and the ABM from use until the backup is complete.

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The backup creates a Notify.dat file that contains one of the codes shown in the following table. You can find this file in the folder you choose to place the backup.

Status information in the Notify.dat file

Code Action

OK The backup completed successfully. No action required. FAIL01 Retry. If the problem persists, note the code and contact

HP customer support.

FAIL02 Retry. If the problem persists, note the code and contact

HP customer support.

FAIL04 Note the code and contact HP customer support. FAIL05 Retry. If the problem persists, note the code and contact

HP customer support.

FAIL06 Retry. If the problem persists, note the code and contact

HP customer support.

To back up

1 Make sure that no one is using the digital sender. The backup

interrupts any job in process.

2 Make sure the HP Digital Sender Link is running on th e computer

on which you will be storing the backup.

3 Start the ABM. 4 On the Tools menu, click Backup. 5 For the Backup Directory field, click Browse to select the folder

in which you want to store the backup.

6 Click Start.

You cannot stop the backup once you have started it. Clicking

Cancel only closes the window that monitors the operation.

7 A dialog box appears if the folder you chose already contains

files. You can either delete the files and continue the backup, or return to step 5.

8 Check the status of the backup in the following places when it has

finished:



Activity log (see “Using the activity log” on page 113)



Notify.dat file (see the description in this section)

EN Backing up and restoring address books 95

Restoring

Use this procedure for the following reasons:



to replace the address book information in a digital sender



to copy the address books from one digital sender to another digital sender (these digital senders do not have to be on the same network)



when instructed to do so by troubleshooting steps or HP customer support

Notes about the procedure:



Restoring destroys the previous version of address books on the computer that is receiving the restore.



The digital sender you rest ore the information to does not hav e to be the same one that was backed up .



A restore requires from 10 to 20 minutes (de pending on the amount of information being restored.)



Restoring locks the digital sender and the ABM from u se until t he restore is complete.



Restoring also includes the activity log.

The restore creates a Notify.dat file that contains one of the codes shown in the following table. You can find this file in the restore folder.

Status information in the Notify.dat file

Code Action

OK The restore completed successfully. No action required. FAIL01 Retry. If the problem persists, note the code and contact

HP customer support.

FAIL02 Retry. If the problem persists, note the code and contact

HP customer support.

FAIL04 Note the code and contact HP customer support. FAIL05 Retry. If the problem persists, note the code and contact

HP customer support.

FAIL06 Retry. If the problem persists, note the code and contact

HP customer support.

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To restore

1 Make sure that no one is using the digital sender. The restore

interrupts any job in process.

2 Make sure the HP Digital Sender Link is running on th e computer

that is to receive the restored files.

3 Start the ABM. 4 On the Tools menu, click Restore. 5 For the Restore Directory field, click Browse to locate the folder

that contains backup files.

6 Click Start.

You cannot stop the restore once you ha ve started it. Clicking

Cancel only closes the window that monitors the operation. 7 Click OK to confirm that you want to continue the restore. 8 Check the status of the restore in the following places when it has

finished:



Activity log (see “Using the activity log” on page 113)



Notify.dat file (see the description in this section)

EN Backing up and restoring address books 97

Hp 9100C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Administrator Guide

Contents

Introduction

Environments and protocols

Dependency matrix

Features

Image processing

Sending qualities

File formats and sizes

Security

Components

Specifications

Equipment specifications

Environmental ranges

Supported capabilities

German noise declaration

French EMC regulation

Declaration of conformity

Introduction

Installation requirements

Network system requirements

Client system requirements

Space requirements

What ships in the box

The configuration process

Assigning an IP address to the digital sender

Preparing for configuration

Overview of configuration

Configure fast-track parameters at the contr ol panel

Extended and optional configuration steps

Configure extended and optional parameters at the control panel

Run the setup program to install the administrative software

Configure extended and optional parameters using the HP JetAdmin software

Configure the HP Address Book Manager

Distribute the client software to user computers

Test the installation

Coexisting with the HP Network ScanJet 5 scanner

Administrator matters

Client matters

LAN fax service matters

Uninstalling the software

Troubleshooting the installation

Function key problems

Installation problems

Installation messages

3Administering

Introduction

Digital sender parameters

Using the configuration menu at the control panel

Configuration menu keys

Configuration menu parameters

Controlling notifications

Shutting down and restarting

Resetting

Backing up and restoring address books