HP (Hewlett-Packard) 910 User Manual
HP 910 Printer
HP Photosmart Software Help
© 2007 Hewlett-Packard Development
Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright laws.
The only warranties for HP products
and services are set forth in the express
warranty statements accompanying
such products and services. Nothing
herein should be construed as
constituting an additional warranty. HP
shall not be liable for technical or
editorial errors or omissions contained
herein.
Acknowledgements
Windows and Windows XP are U.S.
registered trademarks of Microsoft
Corporation. Windows Vista is either a
registered trademark or trademark of
Microsoft Corporation in the United
States and/or other countries.
Accessibility
Your HP printer provides a number of
features that make it accessible for
people with disabilities.
product accessibility, visit HP's Web
site at:
www.hp.com/accessibility.
Visual
The printer software is accessible for
users with visual impairments or low
vision through the use of Windows
accessibility options and features. It
also supports most assistive technology
such as screen readers, Braille readers,
and voice-to-text applications. For
users who are color blind, colored
buttons and tabs used in the software
and on the HP printer have simple text
or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the
printer software functions can be
executed through keyboard
commands. The software also supports
Windows accessibility options such as
StickyKeys, ToggleKeys, FilterKeys,
and MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the accessibility
of this product and HP's commitment to
Contents
1Welcome....................................................................................................................................5
2 Special features........................................................................................................................7
3 Get started
The printer at a glance................................................................................................................8
Buttons and lights.......................................................................................................................9
Power button and light........................................................................................................10
Cancel button.....................................................................................................................11
Paper trays...............................................................................................................................11
Unfold the paper trays........................................................................................................12
Input tray.............................................................................................................................13
Paper guide........................................................................................................................14
Output tray..........................................................................................................................14
Fold the paper trays............................................................................................................15
Print cartridges..........................................................................................................................17
Use print cartridges.............................................................................................................17
Ink-backup mode......................................................................................................................18
Ink-backup mode output.....................................................................................................19
Exit ink-backup mode.........................................................................................................19
4 Connect the printer.................................................................................................................20
5 Print photos
Print borderless photos.............................................................................................................21
Print photos with a border.........................................................................................................23
HP Real Life Technologies photo fix........................................................................................25
Photo print cartridge.................................................................................................................25
Exif Print...................................................................................................................................26
Store and handle photo paper..................................................................................................26
Save money when printing photos...........................................................................................27
Contents
6 Print other documents
Print e-mail................................................................................................................................28
Print documents........................................................................................................................29
Print letters................................................................................................................................30
Print envelopes.........................................................................................................................32
Print postcards..........................................................................................................................33
Print index cards and other small media..................................................................................34
Print labels................................................................................................................................35
Print CD/DVD tattoos................................................................................................................36
Print transparencies..................................................................................................................37
Print brochures.........................................................................................................................38
Print greeting cards..................................................................................................................39
Print booklets............................................................................................................................40
Print posters..............................................................................................................................42
1
Print iron-on transfers...............................................................................................................43
7 Printing tips
Print a test page.......................................................................................................................45
Printing shortcuts......................................................................................................................45
Create printing shortcuts....................................................................................................46
Set the page order....................................................................................................................46
Fast/Economical printing..........................................................................................................47
Print multiple pages on a single sheet of paper........................................................................47
Contents
Print in grayscale......................................................................................................................47
Two-sided printing....................................................................................................................48
Print preview.............................................................................................................................48
Set a custom paper size...........................................................................................................49
Select a paper type...................................................................................................................49
Change the print speed or quality.............................................................................................49
Print resolution..........................................................................................................................50
Maximum dpi............................................................................................................................50
Resize a document ..................................................................................................................51
Bound two-sided documents....................................................................................................51
8 Printer software
Make the HP Printer the default printer....................................................................................53
Set default print settings...........................................................................................................53
Printer Properties dialog box....................................................................................................54
What's This? help.....................................................................................................................55
Ink Status window.....................................................................................................................55
Download printer software updates..........................................................................................56
9 Maintenance
Install print cartridges...............................................................................................................57
Print cartridge combinations...............................................................................................57
Selection numbers..............................................................................................................57
Printing with one print cartridge..........................................................................................58
Installation instructions.......................................................................................................58
Align print cartridges.................................................................................................................60
Automatically clean print cartridges..........................................................................................61
Calibrate color...........................................................................................................................61
View estimated ink levels.........................................................................................................62
Maintain the printer body..........................................................................................................62
Remove ink from your skin and clothing...................................................................................62
Manually clean print cartridges.................................................................................................63
Maintain print cartridges...........................................................................................................64
Print cartridge storage and handling...................................................................................64
Print cartridge protector......................................................................................................64
Printer Toolbox.........................................................................................................................65
10 Shop for ink supplies ............................................................................................................66
11 Troubleshooting
Error messages........................................................................................................................67
Print cartridge error messages...........................................................................................67
Other error messages.........................................................................................................68
2
Contents
Installation problems.................................................................................................................68
Power light is on or flashing......................................................................................................70
What the flashing light means............................................................................................71
If an error message appears..............................................................................................71
If no error message appears..............................................................................................71
Printer does not print................................................................................................................71
Verify the following.............................................................................................................71
Check the printer cable connection....................................................................................72
Printer is stalled..................................................................................................................73
If the printer still does not print...........................................................................................73
Document prints slowly.............................................................................................................74
Print cartridge problems...........................................................................................................75
Paper problems........................................................................................................................77
Paper jam...........................................................................................................................78
Out-of-paper message........................................................................................................79
Printer prints on multiple sheets at once............................................................................79
Photos do not print correctly.....................................................................................................80
Check the paper tray..........................................................................................................80
Check the printer properties...............................................................................................80
Problems with borderless documents.......................................................................................80
Borderless printing guidelines............................................................................................80
Image is printed at an angle...............................................................................................81
Fading occurs on the edges of a photo..............................................................................81
Photo has an unwanted border..........................................................................................81
For small photo paper...................................................................................................82
For small photo paper with a tear-off tab......................................................................82
Print quality is poor...................................................................................................................83
Document is misprinted............................................................................................................84
Text and images are misaligned.........................................................................................85
Document is printed off-center or at an angle....................................................................85
Parts of the document are missing or printed in the wrong place.......................................85
Envelope is printed at an angle..........................................................................................85
Document does not reflect the new print settings ..............................................................85
If you continue to have problems..............................................................................................85
Contents
A HP support
Ink cartridge warranty information............................................................................................86
Support process.......................................................................................................................86
HP support by phone................................................................................................................87
Phone support period.........................................................................................................87
Placing a call.......................................................................................................................87
After the phone support period...........................................................................................87
B Technical information
Printer specifications................................................................................................................88
3
Environmental product stewardship program...........................................................................88
Paper use...........................................................................................................................89
Plastics...............................................................................................................................89
Material safety data sheets.................................................................................................89
Recycling program..............................................................................................................89
HP inkjet supplies recycling program.................................................................................89
Energy consumption...........................................................................................................89
Disposal of waste equipment by users in private households in the European
Union..................................................................................................................................90
Contents
Regulatory notices....................................................................................................................90
FCC statement....................................................................................................................91
LED indicator statement.....................................................................................................91
Notice to users in Korea.....................................................................................................91
VCCI (Class B) compliance statement for users in Japan..................................................92
Notice to users in Japan about the power cord..................................................................92
Toxic and hazardous substance table................................................................................92
HP 910 Printer declaration of conformity............................................................................93
Index..............................................................................................................................................94
4
1Welcome
Welcome to the HP 910 Printer Help. For details on how to use your computer and the
printer together, see the following table and select an appropriate topic. You can also use
the table of contents pane on the left to locate information.
NOTE: For information about installing the software, see the Setup Guide that came
with the printer.
Section Description
Special features Learn about some of the printer's special features.
Get started Learn how to operate the printer and use and replace the print
Connect the printer Learn how to connect the printer to your computer.
Print photos Learn how to print photos, adjust the appearance of photos
Print other documents Learn how to print a variety of documents, including e-mail,
Printing tips Learn how to use printing shortcuts, select a paper type, change
Printer software Learn how to make the HP Printer the default printer, set default
Maintenance Learn how to install and care for print cartridges, view how much
Troubleshooting Find a solution to a hardware or software problem.
HP support Find out how to contact HP support.
Shop for ink supplies Order supplies for the printer.
Specifications Learn about the paper capacity, requirements, and other
cartridges.
Welcome
before you print, install a photo print cartridge, store and handle
photo paper, and share photos with friends and family.
greeting cards, envelopes, labels, posters, booklets,
transparencies, and iron-on media.
the print resolution, set the page order, print multiple pages on
a single sheet, preview a document, and use two-sided printing.
print settings, and download printer software updates.
ink is left in a print cartridge, print a test page, and remove ink
stains.
specifications for the printer.
Welcome 5
Chapter 1
(continued)
Section Description
Welcome
HP inkjet supplies recycling
program
Find out how to recycle print cartridges.
6Welcome
2 Special features
Congratulations! The HP Printer is equipped with several exciting features:
• User friendly: Easy to install and operate.
• Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the
borderless printing feature.
• Ink level indicator: Know the approximate ink level of each print cartridge with the
onscreen Ink Status window. For information, see
• Ink-backup mode: Continue printing with one print cartridge when the other print
cartridge has run out of ink. For information, see
• Six-ink upgradeable printing: Enhance photo printing with a
(purchased separately).
View estimated ink levels.
Ink-backup mode.
photo print cartridge
Special features 7
Special features
3 Get started
• The printer at a glance
Buttons and lights
•
Paper trays
•
Print cartridges
•
Ink-backup mode
•
The printer at a glance
Click the links below to learn about the printer features.
1 Buttons and lights
2 Paper trays
Get started
8 Get started
1 Print cartridges
2 Ink-backup mode
1 USB port
Buttons and lights
Use the printer buttons to turn the printer on and off and cancel a print job. The printer
lights give you visual cues about the status of the printer.
1 Power button and light
2 Cancel button
Buttons and lights 9
Get started
Chapter 3
Power button and light
Use the Power button to turn the printer on and off. It can take a few seconds for the
printer to turn on after you press the Power button.
1 Power button and light
The Power light flashes when the printer is processing.
CAUTION: Always use the Power button to turn the printer on and off. Using a power
strip, surge protector, or a wall-mounted switch to turn the printer on and off might
cause printer failure.
Get started
10 Get started
Cancel button
The printer has a Cancel button.
1 Cancel button
Pressing the Cancel button cancels the current print job or print cartridge alignment job.
Paper trays
For information about the paper trays, select one of these topics.
•
Unfold the paper trays
Input tray
•
Paper guide
•
Output tray
•
Fold the paper trays
•
Get started
Paper trays 11
Chapter 3
Unfold the paper trays
To unfold the paper trays
1. Raise the printer cover.
2. Lower the input tray.
Get started
12 Get started
3. Lower the output tray.
4. Pull out the output-tray extension, and then unfold the output-tray extension stop.
5. Lower the printer cover.
Input tray
The input tray holds paper or other media.
1 Input tray
Get started
Paper trays 13
Chapter 3
Paper guide
Print on different sizes of media by sliding the paper guide to the right or to the left.
Output tray
Printed pages are deposited in the output tray.
Get started
14 Get started
1 Output tray
Raise the printer cover and the output tray to load paper or other media. Lower the printer
cover and the output tray before printing.
To prevent paper from falling out of the output tray, pull out the output-tray extension, and
then unfold the output-tray extension stop.
1 Output-tray extension and extension stop
Fold the paper trays
To fold the paper trays
1. Remove paper or other media from the paper trays.
2. Raise the printer cover.
3. Fold the output-tray extension stop, and then push the output-tray extension into the
output tray.
Paper trays 15
Get started
Chapter 3
4. Raise the output tray.
5. Raise the input tray.
Get started
16 Get started
6. Reach underneath the input tray, and then lift the tray until it locks into place.
7. Lower the printer cover.
Print cartridges
Three print cartridges can be used with the printer.
1 Black print cartridge
2 Tri-color print cartridge
3 Photo print cartridge
For information about using the print cartridges, see the following topics:
•
Use print cartridges
Replace print cartridges
•
Use print cartridges
The print cartridges can be used in the following ways:
• Everyday printing: Use the black and tri-color print cartridges for everyday print jobs.
• Quality color photos: For more vibrant colors when printing color photographs or
other special documents, remove the black print cartridge and install a photo print
cartridge. The photo print cartridge, in combination with the tri-color print cartridge,
provides you with virtually grain-free photos.
Replace print cartridges
When buying print cartridges, look for the print cartridge selection number.
You can find the selection number in three places:
• Selection number label: Look at the label on the print cartridge that you are replacing.
1 Selection number label
Print cartridges 17
Get started
Chapter 3
• Printer documentation: For a list of print cartridge selection numbers, see the
reference guide that came with the printer.
• Print Cartridge Ordering Information dialog box: For a list of print cartridge selection
numbers, open the printer
the Print Cartridge Information button.
If a print cartridge runs out of ink, the printer can operate in ink-backup mode. For more
information, see
For information about installing a replacement print cartridge, see
instructions.
Ink-backup mode
In the ink-backup mode, the printer operates with only one print cartridge. The ink-backup
mode is initiated when a print cartridge is removed from the print cartridge cradle.
NOTE: When the printer operates in ink-backup mode, a message is displayed on
screen. If the message is displayed and two print cartridges are installed in the printer,
verify that the protective piece of plastic tape has been removed from each print
cartridge. When plastic tape covers the print cartridge contacts, the printer cannot
detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward
the printer, and then carefully remove the plastic tape.
Toolbox, click the Estimated Ink Level tab, and then click
Ink-backup mode.
Installation
Get started
18 Get started
1 Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
For more information about ink-backup mode, see the following topics:
•
Ink-backup mode output
Exit ink-backup mode
•
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge Result
Black print cartridge Colors print as grayscale.
Tri-color print cartridge Colors print but black is grayed and is not a true black.
Photo print cartridge Colors print as grayscale.
NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Install two print cartridges in the printer to exit ink-backup mode.
For information about installing a print cartridge, see
Installation instructions.
Ink-backup mode 19
Get started
4 Connect the printer
The printer connects to the computer with a universal serial bus (USB) cable.
Connect the printer
NOTE: For best printing performance, use a USB 2.0 compatible cable.
For instructions about connecting the printer with a USB cable, see the Setup Guide that
came with the printer.
NOTE: A USB cable might not be packaged with your printer.
20 Connect the printer
5 Print photos
The printer software offers several features that make printing digital photos easier and
improve photo quality.
Learn how to print photos
Print a borderless photo. Print a photo with a border.
Learn how to perform other photo printing tasks
• Use the
• Print an
• Prevent photo paper from curling by following the
guidelines.
• Use HP Everyday Photo Paper to
Print borderless photos
photo print cartridge for great colors and virtually grain-free photos.
Exif Print-formatted photo if you have Exif Print-enabled software.
photo paper storage and handling
save money and ink when printing photos.
To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm
with 1.25 cm tab). The photo prints without borders on three sides and with a small border
on the bottom edge that you tear off to make the photo completely borderless.
Guidelines
• Use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab).
• Do not print borderless photos in ink-backup mode. Always have two print cartridges
installed in the printer.
For more information, see
• Open the file in a software program such as HP Photosmart Software and resize the
photo. Ensure that the size corresponds to the paper size that you want to use.
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the
• Do not exceed the paper tray capacity: 15 sheets of photo paper.
Prepare to print
1. Raise the printer cover.
2. Slide the paper guide all the way to the left.
3. Raise the output tray, and then remove all paper from the input tray.
4. Verify that the photo paper is flat.
Ink-backup mode.
photo paper storage instructions.
Print photos
Print photos 21
Print photos
Chapter 5
5. Place the photo paper in the right side of the input tray. The side to be printed on
should face down and the short edge should point towards the printer.
If you are using photo paper that has a tear-off tab, verify that the tab is pointing away
from the printer in the input tray.
6. Push the paper into the printer until it stops.
7. Lower the output tray.
8. Slide the paper guide firmly against the edge of the paper.
9. Lower the printer cover.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the
Printer Properties dialog box.
3. Click the Printing Shortcuts tab.
4. In the Printing Shortcuts list, click Photo Printing-Borderless, and then select the
following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate borderless photo paper size
• Orientation: Portrait or Landscape
22 Print photos
5. If necessary, change the HP Real Life Technologies photo fix setting.
6. Select any other print settings that you want, and then click OK.
If you printed on photo paper with a tear-off tab, remove the tab to make the document
completely borderless.
Use the What's This? help to learn about the features that appear in the Printer Properties
dialog box.
Print photos with a border
Guidelines
• For maximum fade resistance, use HP Premium Plus Photo Paper.
• Verify that the photo paper that you are using is flat. For information about preventing
photo paper from curling, see the
• Do not exceed the paper tray capacity: 15 sheets of photo paper.
Print photos
photo paper storage instructions.
Prepare to print
1. Raise the printer cover.
2. Slide the paper guide all the way to the left.
3. Raise the output tray, and then remove all paper from the input tray.
4. Verify that the photo paper is flat.
5. Place the photo paper in the right side of the input tray. The side to be printed on
should face down and the short edge should point towards the printer.
6. Push the paper into the printer until it stops.
7. Lower the output tray.
Print photos with a border 23
Print photos
Chapter 5
8. Slide the paper guide firmly against the edge of the paper.
1 Small photos
2 Large photos
9. Lower the printer cover.
Print
NOTE: If your software program includes a photo printing feature, follow the
instructions that are provided with the software program. Otherwise, follow these
instructions.
1. Open the photo in a software program that allows editing, such as HP Photosmart
Software.
2. Open the
3. Click the Printing Shortcuts tab.
24 Print photos
Printer Properties dialog box.
4. In the Printing Shortcuts list, click Photo Printing-with white borders, and then
select the following options:
• Print Quality: Normal or Best
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
• Paper Type: An appropriate photo paper type
• Paper Size: An appropriate photo paper size
• Orientation: Portrait or Landscape
5. If necessary, change the
6. Select any other print settings that you want, and then click OK.
Use the
dialog box.
What's This? help to learn about the features that appear in the Printer Properties
HP Real Life Technologies photo fix setting.
HP Real Life Technologies photo fix
HP Real Life Technologies enhance the quality of your printed photos.
In most cases, you do not need to change the Basic default print setting. The Basic setting
sharpens the images that you print, and improves the quality and clarity of low resolution
images, such as those downloaded from the Internet.
You can change the setting to Full if the images that you print are under exposed or over
exposed, contain dark areas or red eye, or have colors that appear washed out.
You can also select the Off setting if you prefer to edit the image manually in a software
program such as HP Photosmart Software.
Print photos
To change the HP Real Life Technologies setting
1. Open the
2. Click the Features tab.
3. In the HP Real Life Technologies Photo fix drop-down list, select the appropriate
setting for the photo you are printing.
Printer Properties dialog box.
Photo print cartridge
The photo print cartridge, when used in conjunction with the tri-color print cartridge,
provides virtually grain-free photos. It offers exceptional fade resistance for photos that
are printed on HP Premium Plus Photo Paper.
The photo print cartridge can be purchased separately if it is not included with your printer.
HP Real Life Technologies photo fix 25
Chapter 5
Print photos
Exif Print
To install the photo print cartridge
▲ To install the photo print cartridge, remove the black print cartridge from the printer,
and then install the photo print cartridge in the right side of the print cartridge cradle.
NOTE: To learn how to install a print cartridge, see Installation instructions. To
protect a print cartridge when it is not in the printer, follow the
cartridges guidelines.
To use the photo print cartridge
1. Open the
2. Click the Printing Shortcuts tab.
3. In the Printing Shortcuts list, click either Photo Printing-Borderless or Photo
Printing-with white borders.
4. In the Print Quality drop-down list, click Normal or Best.
5. In the Paper Type drop-down list, select the appropriate photo paper type.
6. Select any other print settings that you want, and then click OK.
Exif Print (Exchangeable Image File Format 2.2) is an international digital imaging
standard that simplifies digital photography and enhances printed photos. When a photo
is taken with an Exif Print-enabled digital camera, Exif Print captures information such as
exposure time, type of flash, and color saturation, and stores it in the image file. The
printer software then uses this information to automatically perform image-specific
enhancements to create outstanding photos.
To print Exif Print-enhanced photos, you must have the following items:
• A digital camera that supports Exif Print
• Exif Print-enabled photo software, such as HP Photosmart Software
Printer Properties dialog box.
NOTE: For maximum dpi quality, go to the Features tab, and then click
Maximum dpi in the Print Quality drop-down list.
Maintain print
To print Exif Print-enhanced photos
1. Open the photo in an Exif Print-enabled software program that allows editing, such
as HP Photosmart Software.
2. Open the
3. Click the Features tab.
4. In the Paper Type drop-down list, click More, and then select the appropriate photo
paper type.
5. In the Print Quality drop-down list, click Normal, Best, or Maximum dpi.
6. Select any other print settings that you want, and then click OK.
The printer software automatically optimizes the printed image.
Printer Properties dialog box.
Store and handle photo paper
Follow these instructions to maintain the quality of HP brand photo paper.
26 Print photos
Storage
• Keep unused photo paper in a sealed plastic bag. Store the packaged photo paper
on a flat surface in a cool place.
• When you are ready to print, remove only the paper that you plan to use immediately
from the plastic bag. When you have finished printing, return any unused photo paper
to the plastic bag.
• Do not leave unused photo paper in the paper tray. The paper might start to curl,
which can reduce the quality of your photos.
Handling
• Always hold photo paper by its edges. Fingerprints on photo paper can reduce print
quality.
• If the corners of the photo paper curl more than 10 mm (0.4 inch), flatten the paper
by putting it in the storage bag, and then gently bending it in the opposite direction of
the curl until the paper lies flat.
Photo paper should be flat before it is printed on.
Save money when printing photos
To save money and ink when printing photos, use HP Everyday Photo Paper and set the
print quality to Normal.
HP Everyday Photo Paper is designed to create quality photos with less ink.
NOTE: For higher-quality photos, use HP Premium Plus Photo Paper and set the
print quality to Best or Maximum dpi.
Print photos
Save money when printing photos 27
6 Print other documents
E-mail Documents Letters Envelopes
Postcards Index cards Labels CD/DVD tattoos
Transparencies Brochures Greeting cards Booklets
Posters Iron-on transfers
Printing tips: Minimize your cost and effort while maximizing the quality of your printouts
with
printing tips.
Print other documents
Printer software: Learn about the
printer software.
Print e-mail
Guidelines
Do not exceed the paper tray capacity: 80 sheets of plain paper.
Prepare to print
1. Raise the printer cover.
2. Slide the paper guide all the way to the left.
3. Raise the output tray.
4. Place plain paper in the right side of the input tray. The side to be printed on should
face down.
5. Push the paper into the printer until it stops.
6. Lower the output tray.
28 Print other documents
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