HP 9000 319C+ Service Handbook
Service Handbook
HP
9000 Series 300 Computers
Model
319C+
HP
Part
Number 98564-90039
FliOW
HEWLETT
~~
PACKARD
Hewlett-Packard Company
3404 East Harmony Road, Fort Collins, Colorado 80525
NOTICE
The Information contained
in
this document is subject to change without notice.
HEWLETT-PACKARD
MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MANUAL. INCLUDING.
BUT NOT LIMITED TO. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR
A PARTIC-
ULAR PURPOSE. Hewlett-Packard shall not
be
liable for errors contained herein or direct. indirect. special.
incidental or consequential damages
in
connection with the furnishing. performance. or use of this material.
WARRANTY
A copy
of
the specific warranty terms applicable
to
your Hewlett-Packard product and replacement parts can
be
obtained from your local Sales and Service Office.
Copyright
© Hewlett-Packard Company 1987
ThiS
document contains Information which is protected
by
coPYright.
All
rights are reserved. Reproduction. adaptation.
or translation without prior written premission is prohibited. except as
allowed under the copyright laws
Restricted Rights Legend
Use.
dupllCatlOf1
or disclosure by the U.S. Government Department of Defense
IS
SUbJect
to
restrictions as set forth
In
paragraph (bX3Xii) of the Rights
in
Technical Data and Software clause
in
FAR
52.227-7013.
COPYrlght:0 AT&T. Inc.
1980.1984
Copyright © The Regents
of
the University of California 1979. 1980. 1983
This software and documentation is based
in
part on the Fourth Berkeley Software Distribution under license from the
Regents
of
the
University
of
California.
ii
Printing History
New editions of this manual will incorporate all material
updated
since
the
previous edition.
Update
packages may
be
issued between editions
and
contain replacement
and
additional pages
to
be
merged into
the
manual by
the
user. Each
updated
page will be indicated by a revision
date
at
the
bottom
of
the
page. A vertical
bar
in
the
margin indicates
the
changes on each page. Note
that
pages which are rearranged due
to
changes on a previous page are
not
considered revised.
The
manual printing
date
and
part
number
indicate its current edition.
The
printing
date
changes when a new edition
is
printed. (Minor
corrections
and
updates
which are incorporated
at
reprint do
not
cause
the
date
to
change.)
The
manual
part
number
changes when extensive
technical changes are incorporated.
November 1987 ... Edition 1
Printing
History iii
Notices
Radio
Frequency
Interference
Statements
FCC Statement
Federal
Communications
Commission
Radio
Frequency Interference Statement
(U.S.A.
Only)
The
Federal
Communications
Commission (in
Subpart
J of
Part
15, Docket
20780)
has
specified
that
the
following notice
be
brought
to
the
attention
of
the
users
of
this
product.
Warning:
This
equipment
generates, uses,
and
can
radiate
radio fre-
quency energy
and
if
not
installed
and
used in accordance
with
the
in-
structions
manual,
may
cause interference
to
radio
communications.
It
has
been
tested
and
found
to
comply
with
the
limits for a Class A com-
puting
device
pursuant
to
Subpart J of
Part
15 of
FCC
rules, which
are
designed
to
provide reasonable
protection
against
such interference when
operated
in a commercial environment.
Operation
of
this
equipment
in a
residential
area
is likely
to
cause interference in which case
the
user
at
his
own
expense
will
be
required
to
take
whatever
measures
may
be
required
to
correct
the
interference.
VCCI Statement (Japan Only)
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iv Notices
Manufacturer's Declaration (Germany Only)
Herstellerbescheinigung
Hiermit wird bescheinigt,
daB
dieses Gerat in Ubereinstimmung
mit
den Bestimmungen der Postverfiigung 1046/84 funkentstort ist. Der
Deutschen Bundespost wurde das Inverkehrbringen dieses Geratcs
angezeigt
und
die Berechtigung zur Uberpriifung
der
Serie
auf
Ein-
haltung der Bestimmungen eingeraumt.
Safety Considerations
WARNINGs, CAUTIONs, and Notes
Warnings, cautions
and
notes are used throughout this document
to
alert the user to conditions of importance.
They
are used as follows:
• WARNINGS contain information which, if
not
observed, could
result in injury to personnel or loss of life.
• CAUTIONS contain information which, if
not
observed, could
result in damage
to
or destruction of equipment.
• Notes contain information
that
will assist you in accomplishing
the
job.
Notices v
Examples:
WARNING
The power supply presents a hazard to personnel.
Extreme care must be taken when connecting
voltmeter probes to the test points. De-energize
the product
by
turning it off and removing its
power cord before connecting
or
removing test
probes.
I CAUTION I
The
printed
circuit assemblies in this
product
are susceptible
to
damage by electro-static dis-
charge.
Extreme
care
must
be taken when han-
dling
printed
circuit assemblies. Use
an
Anti-
static
Workstation while handling printed circuit
assemblies.
Note
Hewlett-Packard
supports
repair of this
product
only
to
the
assembly level.
The
fault
is
diagnosed
to
the
assembly
that
is
causing
the
problem.
That
assembly
is
then
replaced with a new or rebuilt
one.
vi
Notices
Service Information Locator
On
the
next
page
is
a Service Information Locator.
First,
find
the
information
to
reference in
the
left-hand column. Next, move
to
the
right
to a chapter
number. Last, move
up
to
the
abbreviated
manual
title
that
has
the
information documented.
Chapter
identifiers in
the
Locator use
the
following codes:
Chapter
Number: Numbers, such as
2.
Inclusive chapters,
such as
4-6.
Appendices: Letters, such as A for Appendix
A.
Entire
Manual: All
Varies:
* (Check Table of
Contents
or
Index.)
Manuals identified in this locator are abbreviated by
their
initials:
SIM
SHB
CRM
TTM
SPM
IRM
PIN
TDS
Service Information Manual
Service
Handbook
Configuration Reference Manual
Series
300 Test Tools Manual
Site
Preparation
Manual
Installation Reference Manual
Product
Installation Note
Technical
Data
Sheet/Price
List
vii
Service
Information
Locator
Service Information SIM
SHB
CRM
TTM
SPM IRM
PIN
TDS
Assembly replacement
2
Block
diagrams
1,
2
9
Booting
Operating
Systems
4
Computer
tests
1,
5 2
1,
2, 3
Configurations 1 3 All All
(;S/80
tests
1,
5
5
4
Electrical
requirements
1
1 3, A
*
Environmental
req uir('ments
1
2
4,
A
*
Functional
descriptions
3
HP
-HIL device
tests
2,
3
Installation
2
2 All All All All
I/O
Bus
architecture
1.3
Monitors
1 3
All
A
1
*
People who
can
help
1
Service Information Locator (cont.)
Service Information
SIM SHB CRM
TTM
SPM IRM
PIN
TDS
Options/
Accessories
1.3
3
All
All
All
*
Ordering
spare
parts
6 8
Part
numbprs
6 8
All
Periphprals
1
3
All
*
Preventive
maintpnancp
2
Product
information
1 1
All
All All All All
Product
numbers
1
1.3
All
A All
Reference
material
7 10
*
All
All
Self-tests
4.
5 5
1.2
Service
notes
1
11
Site
preparation
2 All
System
Functional
Tests
1,5
5
11
3
Systems
1 3
All All
*
Trouhleshooting
5
4 All
~.
Thrn-on
31 4
41
5
2
x
Table of Contents
Chapter
1:
Product Information
Introduction.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
1
Features
...............................................
, 1
Hewlett-Packard
Support
.................................
3
Repair
Philosophy
...................................
3
HP
Repair
Serv ices
..................................
, 4
Repair
by
Customers
................................
, 5
Operating
Systems
Support
..........................
, 5
Serial
Numbers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
7
Technical
Data
..........................................
8
Physical
...........................................
, 8
Processor
Board
....................................
, 8
I/O
Bus
............
,
..... , ..........
','
............
, 9
Video-SCSI/HP-IB
Board.
. . . . . . . . . . . . . . . . . . . . . . . . .
..
10
Shipping
Information
...................
, . . . . . . . . . .
..
10
HP-HIL
Accessories.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
11
Monitors.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
12
System
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
12
Standard
Tools
.......................................
"
13
SPU
/System
Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
14
Chapter
2:
Technical Information/Installation/PM
Technical
Information
...................................
15
Electrical
..........................................
15
Environmental.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
16
Electromagnetic
Interference
.........................
16
Regulatory
Requirements.
. . . . . . . . . . . . . . .
..
. . . . . . . .
..
16
Physical
.......
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
16
Shipping
Information.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
17
HP-HIL
and
Video Accessories
.......................
17
Preventive
Maintenance.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
19
Table of
Contents
xi
Chapter
3:
Configuration
Bundled Systems
.......................................
21
Supported
Configurations.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
21
SPU
Configuration Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
22
HP
-HIL Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
23
Chapter
4:
Troubleshooting
Analytic Troubleshooting
................................
25
Initial Troubleshooting
Flowchart.
. . . . . . . . . . . . . . . . . . . . . .
..
26
Dead
Unit
Troubleshooting
Flowchart.
. . . . . . . . . . . . . . . . . .
..
27
Live Unit Troubleshooting
Flowchart.
. . . . . . . . . . . . . . . . . . .
..
28
Power Supply Technical Information. . . . . . . . . . . . . . . . . . . . .
..
29
Voltage Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
29
General Failure
Indications.
. . . . . . . . . . . . . . . . . . . . . . . .
..
30
Boot ROM
Error
Codes
.............................
31
Remote SPU Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
32
Boot
ROM
State
Codes.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
33
Chapter
5:
SPU
Tests
Test Tools
.............................................
35
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
35
Chapter
6: Adjustments
Chapter
7:
Peripherals
Supported
Peripherals List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
39
Chapter
8:
Parts
Lists
Parts
Information.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
41
Introduction.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
41
Exchange
Parts
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
42
Part
Number
Lists.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
42
Static-Free
Bags.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
42
SPU
Electrical
Parts
................................
42
HP
-HIL Devices
....................................
44
SPU
Case
Parts
....................................
45
SPU
Parts
List.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
46
xii
Table of Contents
Chapter
9:
Diagrams
SPU Block Diagram
....................................
, 49
Power Supply
..........................................
50
Processor / Add-On RAM Board
..........................
,
51
Video-HS
HP-IB/SCSI
Board
............................
52
Video
Circuit.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
..
52
SCSI Circuit
.......................................
53
High-Speed HP-IB Circuit
...........................
54
Chapter
10:
Reference
Hardware
Support
Documentation
........................
55
Chapter
11:
Service Notes
Notes
...........................................
,
.....
, 58
Table of Contents
xiii
xiv
Product Information
1
Introduction
Information in this
handbook
refers
to
the
HP
9000 Series 300 tvlodel
319c+ Workstation's SPU.
Features
Table 1-1. Model 319C+ Workstation Features
Product
Number
Description
System Processing
Unit
MC68020
CPU
at
16.67 MHz
MC68881
Floating
Point
Co-CPU,
16.67 MHz
MC68851 Memory
Management
Unit,
16.67 MHz
4, 8, 12,
or
16 Mbytes
of
RAM
SPU
Interfaces IEEE-488
HP-IB
Interface
RS-232C Serial Interface
IEEE
802.3/Ethernet
LAN Interface
with
ThinMAU
Two channel
DMA
Controller
RGB
High-Res Color Video
Output
HP-HIL
Optional
Small
Computer
Systems Interface
(SCSI)
Optional
High-Speed
HP-IB
Monitor
HP
98785A High-Resolution Color, 1024 by 768
resolution.
Keyboard
HP
46021A (HP-HIL)
Operating
Systems
HP-UX
and
NS/
ARPA
on
3.5-inch disc
or
O.25-inch
tape.
Product
Information 1
Table 1-2. Model 319C+ Workstation Options
Product
Number
Description
Options
Available
Opt.
010
Add
High-Speed
HP-IB
Interface
Opt.
011
Add
SCSI Interface (Available early 1988)
Opt.
022
HP-UX
on
0.25-inch
Tape
Opt.
045
HP-UX
on
3.5-inch Disc
Opt.
060
Add
HP
46060A Mouse
Opt.
084
Add
HP
46084A ID Module
Opt.
108
8 Mbytes of
RAM
(Replace 4
Mbyte
RAM
with
8
Mbyte
RAM)
Opt.
112
12
Mbytes
of
RAM
(Replace 4
Mbyte
RAM
with
12
Mbyte
RAM)
Opt.
116
16
Mbytes
(Replace 4
Mbyte
RAM
with
16
Mbyte
RAM)
Opt.
305
Add
HP
50952B
Opt.
022 NS-ARPA
on
0.25-inch
Tape
Opt.
306
Add
HP
50952B
Opt.
045 NS-ARPA
on
3.25-inch
Disc
Opt.
751 Replace
HP
98785A 16-inch
Monitor
with
HP
98751A 19-inch
Monitor
2
Product
Information
Hewlett-Packard Support
Support
services and policies mentioned in this section are subject
to
change. Please consult your local Hewlett-Packard Sales
and
Service
Office
for
the
current
support
policies.
Repair Philosophy
Field Repair Philosophy for this
SPU
is
assembly,
or
board
level.
This
means
that
when a failure occurs,
the
problem
is
diagnosed
to
the
assembly having the failed
part.
That
assembly is
then
replaced.
Replacement assemblies are available
through
local
HP
Sales
and
Service
Offices.
Some assemblies may be exchanged for rebuilt ones.
Other
assemblies
are only available as new ones. Refer to
Chapter
6,
or
the
Service
Handbook,
Chapter
8,
for information on replacement
parts.
Schematics
In
support
of
the
repair philosophy, this manual contains information
to
the
assembly level. Schematics are
not
available for these products.
Supported Configurations
Only workstations
with
Hewlett-Packard approved
parts,
accessories,
peripherals, operating systems
and
application programs are
supported
by Hewlett-Packard. Any workstation
with
other
than
HP
approved
hardware
or
software connected
or
installed
must
have
the
non-
HP
approved hardware
and
software removed by
the
customer
before On-
Site
repair
is
accomplished.
Product
Information 3
HP
Repair Services
There
are
many
hardware
support
options available, from utilizing
customer's
maintenance groups
to
buying full
support
from the local
HP
Sales Office. Please
contact
your local Hewlett-Packard Sales
and
Service Office for complete information.
Hewlett-Packard provides repair services for Model
319C+
Workstation
SPU's
in four ways:
•
Priority
On-Site Service
• Next Day On-Site Service
•
Standard
System Maintenance Service
• Scheduled On-Site Service
More information
is
available in
the
HP
9000 Series 300 Pricing In-
formation
Sheet
Contact
your local
HP
Sales
and
Service for complete
information on these services. Each
is
briefly described below.
Priority On-Site Service
If
the
workstation applications call for a high level of availability, Priority
On-Site Service offers a four-hour coverage.
This
service
is
especially
valuable if
the
customer does
not
stock spare equipment
at
his site.
Next Day On-Site Service
For Next Day On-Site Service,
an
HP
Customer
Engineer goes
to
the
customers site on
the
next
day (Monday
through
Friday, exluding
HP
Holidays)
after
the
service call, troubleshoots,
and
repairs
the
hardware
to
the
assembly level.
The
defective assembly is replaced
with
a new
or
rebuilt assembly. This service
is
available
through
a service contract
or
a time-and-materials basis.
Standard System Maintenance Service
HP
will travel
to a customer's
site
and
provide all labor,
parts,
and
materials
deemed necessary
to
keep systems in good
operating
condition.
Inc luded are
• Corrective
and
Preventive Maintenance.
• Engineering improvements.
• Site environmental survey.
HP
will utilize a customer-owned diagnostic modem used
with
the
HP
Support
Link
to
test
equipment covered
the
contract.
4
Product
Information
Scheduled On-Site Service
Provides
the
lowest on-site
support
costs for a minimum of twenty-five
HP
workstation products.
HP
will make weekly visits
to
a single central
site which
the
customer specifies.
Repair
by
Customers
In addition; customers may
obtain
service
training
courses
and
spare
parts
to
do
their
own repair.
Contact
your nearest
HP
Sales
and
Service
Office
for information concerning service training, special tools
and
test
equipment,
and
spare
parts.
Operating Systems Support
HP-UX Installation Services
A set of
modular
services
that
provide expert installation of hardware,
operating system,
and
selected
HP
DesignCenter applications
is
avail-
able.
They
allow users
to
make productive use of
their
system in
the
shortest possible time. Services include:
• Interconnection of system hardware.
•
Formatting
discs.
• Loading
and
configuration of
the
HP-UX
Operating
System.
•
Loading applications.
• Verification of system operation.
• Review of
the
system for its System Administrator.
Refer
to
the
HP
9000 Series 300 HP-
UX
Installation Services Technical
Data
(5954-9695) for details
and
complete information.
Primary Support
There
are numerous operating system
support
options:
• Account Management
Support
(AMS) provides a local SE, on-
site assistance, one Response
Center
caller
and
one
alternate
for
telephone assistance,
and
a Software Materials Subscription.
• Response Center
Support
(RCS) provides one Response
Center
caller
and
one
alternate
for telephone assistance,
and
Software
Materials Subscription.
• Software Materials Subscription (SMS) provides software
and
man-
ual
updates,
Software
Status
Bulletins,
and
HP
communicator
magazine.
Updates
to
ROM-based systems are
not
provided.
Product
Information 5
Support For
An
Additional System
The
following
options
support
an
additional
syst('m:
•
Additional
System
Coverage
extends
AMS or RCS coverage
on
the
operating
system
to
one
additional
system
under
the
same
system
manager.
All
support
is
delivered
through
the
central
system.
•
Extended
Materials
Support
extends
SMS by providing
the
right
to
make one copy of all
central
system
materials
for use on one
additional
system.
•
Additional
Response
Center
Caller provides one
additional
caller
and
one
alternate
for access
to
the
HP
Response
Center
•
Manual
Update
Service (MUS) provides one copy of
updates
to
software reference manuals.
• Software Notification Service (SNS) provides issues of
the
HP
Communicator
and
Software
Status
Bulletin.
6
Product
Information
Serial Numbers
Serial No. Location:
On
the
outside of
the
rear
panel.
XXXX A 01234 Description:
'--v-'
"'-v-'
~
~._
t 5-digit unique identifying number.
Country
of Origin Code.
Product
Code, decoded as:
First
2 digits + 60 = Last 2 digits of year
product
was introduced
or
significantly
changed.
Last 2 digits
=
number
of
week in year
product
was introduced
or
significantly
changed.
Product
Information 7
Technical Data
Physical
Dimensions
Height
Width
Length
Weight
Vibration
Standard
Processor Board
CPU
Type
Clock Frequency
Internal
Architecture
Address range
Data
bus
Floating
point
Coprocessor
Type
Clock Frequency
MMU
Type
Clock Frequency
8
Product
Information
104
mm
(4.1 inches)
325
mm
(12.8 inches)
444
mm
(17.5 inches)
4.55 kg
(10 pounds) maximum
Meets
Class B requirements
Motorola M
C68020
16.67 Mhz
32-bit
data
and
address registers
4 Gbytes
virtual
mapped
to
4 Gbytes physical
32-bit synchronous to:
4
or
8 Mbytes
On-board
RAM
and
4
or
8 Mbytes
Add-On
RAM
Motorola
MC68881
16.67 Mhz
Motorola MC68851
16.67 Mhz
LAN Interface
Media
Protocols
Data
Rate
Parallel Interface
ThinLAN coax cable (RG 58U)
IEEE
802.31 Ethernet
10
Mhits /sec
Type
HP-IB
(IEEE
488)
Data
Rate
350 Kbyte/sec
Number of connected
15
per
interface devices
supported
devices
Serial Interface
Type
Capacitor-backed
Real-
Time
Clock
Rebolutioll
Accuracy
Clock life
Memory
Size
Type
Average cycle time
I/O
Bus
Width
Bus
bandwidth
RS-232C
standard
10 milliseconds
±5
seconds/day
24
hours
4 Mbytes
or
8 Mbytes
Byte
parity
error-checking
300 nsec
32 bits address; 16
bits
data
6
Mb/sec
Product
Information 9
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