HP 8770w User Manual

HP EliteBook 8770w Mobile Workstation

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Centrino, and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: October 2012

Document Part number: 677250-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 7

Top ....................................................................................................................................................... 7

Display — Windows models ................................................................................................ 8

Display — SUSE Linux models ........................................................................................... 9

TouchPad .......................................................................................................................... 10

Lights ................................................................................................................................. 11

Buttons and fingerprint reader (select models only) .......................................................... 12

Keys — Windows systems ................................................................................................ 14

Keys — SUSE Linux models ............................................................................................. 15

Front ................................................................................................................................................... 15

Right ................................................................................................................................................... 17

Left ..................................................................................................................................................... 18

Rear .................................................................................................................................................... 19

Bottom ................................................................................................................................................ 20

3 Illustrated parts catalog ............................................................................................................................... 22

Computer major components ............................................................................................................. 22

Display components ........................................................................................................................... 29

Mass storage devices ......................................................................................................................... 31

Miscellaneous parts ............................................................................................................................ 33

Sequential part number listing ............................................................................................................ 34

4 Removal and replacement procedures ....................................................................................................... 44

Preliminary replacement requirements ............................................................................................... 44

Tools required .................................................................................................................... 44

Service considerations ....................................................................................................... 44

Plastic parts ....................................................................................................... 44

Cables and and pointing stick connectors ......................................................... 45

Drive handling ................................................................................................... 45

Grounding guidelines ......................................................................................................... 46

Electrostatic discharge damage ........................................................................ 46

Packaging and transporting guidelines ............................................. 47

Workstation guidelines ..................................................................... 47

Equipment guidelines ....................................................................... 48

Component replacement procedures ................................................................................................. 49

Service tag and PCID label ................................................................................................ 49

Service tag ........................................................................................................ 49

PCID label ......................................................................................................... 49

Windows 8 models ........................................................................... 50

Non Windows 8 models .................................................................... 50

Computer feet .................................................................................................................... 51

Battery ............................................................................................................................... 51

SIM .................................................................................................................................... 52

Service access cover ......................................................................................................... 52

Primary hard drive ............................................................................................................. 54

Secondary hard drive ......................................................................................................... 56

Smart Card reader ............................................................................................................. 58

Bluetooth module ............................................................................................................... 59

WLAN module .................................................................................................................... 60

WWAN module .................................................................................................................. 62

RTC battery ....................................................................................................................... 63

Optical drive ....................................................................................................................... 63

Upgrade bay hard drive ..................................................................................................... 66

Primary memory module .................................................................................................... 67

Expansion memory module ............................................................................................... 69

Keyboard ........................................................................................................................... 71

Fan/graphics board heat sink assembly ............................................................................ 75

Display bezel ..................................................................................................................... 78

Display panel ..................................................................................................................... 79

Display panel cable ............................................................................................................ 81

Hinge brackets ................................................................................................................... 81

Webcam module ................................................................................................................ 82

Top cover ........................................................................................................................... 83

Display assembly ............................................................................................................... 88

Power button board ........................................................................................................... 91

Application button board .................................................................................................... 92

Fingerprint reader .............................................................................................................. 93

Audio/USB 2.0 board ......................................................................................................... 94

Speaker assembly ............................................................................................................. 96

Modem module .................................................................................................................. 97

Display (VGA) port ............................................................................................................. 98

Modem module cable ...................................................................................................... 100

Card reader/USB 3.0 board ............................................................................................. 102

Bluetooth module cable ................................................................................................... 103

System board ................................................................................................................... 103

Network cable and jack .................................................................................................... 107

Power connector cable .................................................................................................... 107

Security lock .................................................................................................................... 108

Processor heat sink ......................................................................................................... 110

Processor ......................................................................................................................... 112

Fan/Heat sink ................................................................................................................... 114

Graphics board ................................................................................................................ 115

Fan ................................................................................................................................... 116

5 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 118

Windows 8 — Computer Setup (BIOS) and Advanced System Diagnostics ................................... 118

Starting Computer Setup ................................................................................................. 118

Navigating and selecting in Computer Setup ................................................................... 118

Restoring factory settings in Computer Setup ................................................................. 119

Updating the BIOS ........................................................................................................... 120

Determining the BIOS version ......................................................................... 120

Downloading a BIOS update ........................................................................... 120

Windows 7 — Computer Setup (BIOS) and Advanced System Diagnostics ................................... 121

Starting Computer Setup ................................................................................................. 121

Navigating and selecting in Computer Setup ................................................................... 121

Restoring factory settings in Computer Setup ................................................................. 123

Updating the BIOS ........................................................................................................... 123

Determining the BIOS version ......................................................................... 123

Downloading a BIOS update ........................................................................... 124

Using Advanced System Diagnostics ............................................................. 125

SUSE Linux — Computer Setup (BIOS) .......................................................................................... 125

Starting Computer Setup ................................................................................................. 125

Using Computer Setup .................................................................................................... 126

Navigating and selecting in Computer Setup .................................................. 126

Restoring factory settings in Computer Setup ................................................................. 126

Updating the BIOS ........................................................................................................... 127

Determining the BIOS version ......................................................................................... 127

Downloading a BIOS update ........................................................................................... 128

Using Advanced Diagnostics ........................................................................................... 128

6 Specifications .............................................................................................................................................. 130

Computer specifications ................................................................................................................... 130

43.9 cm (17.3 in) WVA display specifications .................................................................................. 131

Hard drive specifications .................................................................................................................. 131

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 132

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ........................................... 132

vii

DVD±RW SuperMulti Double-Layer Drive specifications ................................................................. 133

DVD-ROM Drive specifications ........................................................................................................ 134

7 Backup and recovery .................................................................................................................................. 135

Windows 7 — Backup and recovery ................................................................................................ 135

Creating recovery media with HP Recovery Disc Creator ............................................... 135

Creating recovery media ................................................................................. 136

Backing up your information ............................................................................ 136

Performing a system recovery ........................................................................ 137

Using the Windows recovery tools ................................................. 137

Using f11 recovery tools ................................................................. 137

Using a Windows 7 operating system DVD (purchased

separately) ...................................................................................... 139

Windows 8 — Backup and recovery ................................................................................................ 139

Using the Windows recovery tools ................................................................................... 139

Using f11 recovery tools .................................................................................................. 140

Using Windows 8 operating system media (purchased separately) ................................ 141

Using Windows Refresh for quick and easy recovery ..................................................... 142

Remove everything and reinstall Windows ...................................................................... 142

Using HP Software Setup ................................................................................................ 143

SUSE Linux — Backup and recovery ............................................................................................... 143

Performing a system recovery ......................................................................................... 143

Backing up your information ............................................................................................ 144

8 Power cord set requirements .................................................................................................................... 145

Requirements for all countries .......................................................................................................... 145

Requirements for specific countries and regions ............................................................................. 145

9 Recycling ..................................................................................................................................................... 147

Index ................................................................................................................................................................. 148

viii

1 Product description

Category Description

Product Name HP EliteBook 8770w Mobile Workstation

Processors Next Generation Intel® Core™ i7 processors, (support Intel Turbo Boost Technology):

i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W

●

i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W

●

i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W

●

● i7-2820QM, 2.3 GHz (turbo up to 3.4 GHz) quad-core processor, 8 MB L3 cache, 8 threads,

45W

i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W

●

Next Generation Intel® Core™ i5 processors, (support Intel Turbo Boost Technology Technology):

i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W

●

i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W

●

Chipset Mobile Intel QM77

Graphics Support for the following graphics subsystem graphics boards (all feature OpenGL driver support):

AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support)

●

NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory

●

NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory

●

● NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory

Display

Memory 4 customer-accessible/upgradable memory module slots

Supports dual-channel memory

Supports up to 32,768 GB of system RAM

DDR3 1600MHz PC3-12800 SODIMMS

Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without

●

webcam

Display panel, 43.9 cm (17.3 in), FHD AG LED WVA

●

Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not

●

available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam

●

(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

Category Description

Supports the following configurations:

2048 MB total system memory (2048 × 1)

●

4096 MB total system memory (4096 × 1)

●

4096 MB total system memory (2048 × 2)

●

● 8192 MB total system memory (8192 × 1)

● 8192 MB total system memory (4096 × 2)

8192 MB total system memory (2048 × 4); only available on computer models equipped with a

●

quad-core processor

12288MB Total System Memory (4096MB x 3)

●

16384 MB total system memory (8192 x 2)

●

● 16384 MB total system memory (4096 x 4); only available on computer models equipped with a

quad-core processor

32768 MB total system memory (8192 x 4); only available on computer models equipped with a

●

quad-core processor

Primary and secondary storage

Support for RAID 0/1/5

Supports the following Serial ATA (SATA), 7200-rpm drives:

Supports the following 6.35 cm (2.5 in), solid-state drives (SSD):

Upgrade bay

Supports the following 12.7 mm 6.35 cm (0.5 in) tray load SATA optical drives:

Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for primary and secondary storage.

750 GB

●

500 GB

●

320 GB

●

● 500 GB self encrypting drive (SED)

256 GB Self Encrypting Drive (SED)

●

128 GB

●

● 160 GB

180 GB

●

24 GB

●

Blu-ray R/RE DVD±RW SuperMulti Double-Layer (DL) Drive

●

±RW SuperMulti Double-Layer Drive

●

DVD±RW SuperMulti Double-Layer Drive

●

DVD-ROM Drive (defeatured combo)

●

Supports a 7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm

Supports "No Drive" option

Audio and video Integrated dual-array microphone

High-definition (HD) audio with SRS premium sound

2 Chapter 1 Product description

Category Description

2 stereo speakers

Integrated 720p HD webcam

Modem 56K V.92 data/fax modem

Supports “no modem” option

Modem cable not included

Ethernet Intel® 82579LM Gigabit Network Connection

S3/S4/S5 wake on LAN

NIC power-down technology

Ethernet cable not included

Wireless Integrated wireless local area network (WLAN) options by way of the following wireless

Three WLAN antennas (3) built into display assembly

Support for “no WLAN” option

Integrated wireless wide area network (WWAN) options by way of the following wireless

● HP hs2340 HSPA+ Mobile Broadband Module

WWAN antennas (2) built into display assembly (worldwide, 5-band)

Support for “no WWAN” option

Security provided by subscriber identify module (SIM) located inside battery bay

HP Integrated Module with Bluetooth 4.0

Support for “no WPAN” option

modules:

Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module

●

Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module

●

Broadcom 802.11a/b/g/n 2x2WiFi Adapter

●

modules: (not available on computer models with Dream Color displays)

HP un2430 EV-DO/HSPA Mobile Broadband Module

●

HP hs2350 HSPA+ Mobile Broadband Module (not available with Win8 or Win7 downgrade )

●

● HP hs2350 HSPA+ Mobile Broadband Module (not available with Win8 or Win7 downgrade )

External media card

Digital Media Card reader, supporting the following formats:

One ExpressCard slot, supporting 16-bit and 32-bit (Cardbus) ExpressCard modules

MultiMediaCard (MMC)

●

MultiMediaCard Plus (MMC+)

●

● Secure Digital (SD) Memory Card

Secure Digital High-Capacity (SDHC) Memory Card

●

Secure Digital Extended Capacity (SDXC) Memory Card

●

Category Description

Ports

Docking Supports the following docking stations:

1394a (1)

●

Multi-pin AC port

●

Audio in (mono microphone)

●

Microphone input (stereo)

●

● Audio-out (stereo headphone)

● Display port (1.1a for NVIDIA, 1.2 for AMD)

Docking connector

●

eSATA/USB 2.0 combo

●

RJ-11 (modem)

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 3.0 (2)

●

● USB 2.0 (2) 1 port with USB charging support

VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz (hot plug/unplug with

●

auto-detect)

HP 230W Docking Station

●

HP 230W Advanced Docking Station

●

HP USB 2.0 Docking Station

●

● HP Essential USB 2.0 Port Replicator

● HP LAN and USB Travel Hub

Keyboard/pointing devices

36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick

Spill-resistant DuraKeys coating

Spill-resistant DuraPad coating on TouchPad

Gestures enabled by default - 2 finger scrolling, 2 finger zoom (pinch)

TouchPad supports vertical scroll zone

Taps enabled as default

Power requirements

36.5 cm (14.4 in) full-size keyboard with separate numeric keypad, Dual Point (3 pointing stick

buttons and 3 TouchPad buttons) without backlight

buttons and 3 TouchPad buttons) with backlight (not supported in Japan or Brazil)

Supports the following AC adapters with localized cable plug support:

200W Slim Smart AC adapter

●

230W Slim Smart AC adapter

●

● 230W Smart AC adapter

3-wire plug (with ground pin)

●

4 Chapter 1 Product description

Category Description

Support for the following batteries:

8-cell, 2.8 Ah (83 WHr) Li-ion battery

●

8-cell, 2.8 Ah (75 WHr) Li-ion battery (available with 3 year warranty only)

●

Supports 9-cell (73 WHr) polymer, HP ST09 Extended Life Battery (does not support HP Fast

●

Charge)

Supports 9-cell 3.0 Ah (100 WHr) cylindrical battery, HP BB09 Ultra-Capacity Extended Life

●

Battery (does not support HP Fast Charge)

HP Fast Charge Technology

Security Integrated fingerprint reader

Integrated Smart Card reader

Preboot authentication (password, Smart Card)

Supports security lock

Trusted platform module (TPM) v.1.2 and TPM enhanced drive lock

Full volume encryption

Operating system Preinstalled operating systems:

Windows® 7 Home Premium 64 (select models only)

●

Windows 7 Professional 64 (select models only)

●

Windows 7 Professional 32 (select models only)

●

● FreeDOS

Operating system and Microsoft® Office preinstalled (not supported in Japan):

Windows 7 Professional 64 with Office 2010 Starter (select models only)

●

Windows 7 Professional 32 with Office 2010 Starter (select models only)

●

Restore media:

Windows 7 Professional 64 (select models only)

●

Windows 7 Professional 32 (select models only)

●

Windows 7 Home Premium 64 (select models only)

●

● Windows 7 DRDVD (select models only)

● Windows XP Professional 64 (service only)

Certified:

Microsoft WHQL

●

Novell

●

SuSE Linux

●

Category Description

Web-only support:

Windows XP Professional 64 (select models only)

●

Windows XP Professional 32 (select models only)

●

Windows 7 Ultimate 64 (select models only)

●

● Windows 7 Ultimate 32 (select models only)

● Windows 7 Enterprise 64 (select models only)

Windows 7 Enterprise 32 (select models only)

●

Serviceability End-user replaceable parts:

Memory module

●

Optical drive

●

SIM

●

● WLAN module

WWAN module

●

6 Chapter 1 Product description

2 External component identification

Top

Top 7

Display — Windows models

Component Description

(1) Internal display switch Turns off the display or initiates Sleep if the display is closed

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

(2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(4) Internal microphones (2) Record sound.

(5) Webcam light On: The webcam is in use.

(6) Webcam Records video and captures still photographs.

To use the webcam on Windows 7 models, , select Start > All Programs > Communication and Chat > HP Webcam.

For information about using the webcam in Windows 8, access Help and Support. From the Start screen, type help, and then select Help and Support.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

8 Chapter 2 External component identification

Display — SUSE Linux models

Component Description

(1) Internal display switch Turns off the display or initiates Suspend if the display is closed

while the power is on.

NOTE: The display switch is not visible from the outside of the

computer.

(2) WLAN antennas (3)* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light On: The webcam is in use.

(5) Webcam Records video and captures still photographs.

Top 9

TouchPad

Component Description

(1) Left pointing stick button Can be used with the pointing stick and functions like the

left button on an external mouse.

(2) Center pointing stick button Can be used with the pointing stick and functions like the

center button on an external mouse.

(3) Pointing stick Moves the pointer and selects or activates items on the

screen.

(4) Right pointing stick button Can be used with the pointing stick and functions like the

right button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

(6) Center TouchPad button Functions like the center button on an external mouse.

(7) Left TouchPad button Functions like the left button on an external mouse.

(8) TouchPad Moves the pointer and selects or activates items on the

screen.

(9) TouchPad on/off button Turns the TouchPad on and off.

10 Chapter 2 External component identification

Lights

Component Description

(1) TouchPad on/off light

(2) Caps lock light On: Caps lock is on.

(3)

(4) Num lock light On: Num lock is on.

(5)

(6)

(7)

(8)

Power light

Wireless light ● White: An integrated wireless device, such as a

Mute light ● Amber: Computer sound is off.

Web browser light

Calculator light

Off: The TouchPad is on.

●

Amber: The TouchPad is off.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

White: Computer sound is on.

●

On: The computer is on.

●

In Windows: Off: The computer is off or in Hibernation.

●

In SUSE Linux: Off: The computer is off, in the

●

Suspend state, or in Hibernation.

On: The Windows® calculator function is on.

●

Blinking: The calculator has been activated.

●

Top 11

Buttons and fingerprint reader (select models only)

Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2)

Power button ● When the computer is off, press the button to turn on

the computer.

When the computer is on, press the button briefly to

●

initiate Sleep/Suspend.

● When the computer is in the Sleep/Suspend state,

press the button briefly to exit Sleep/Suspend.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

● Windows 7—Select Start > Control Panel > System

and Security > Power Options.

Or refer to the HP Notebook Reference Guide.

●

● Windows 8—From the Start screen, type power

options. Click Settings, and then select Power Options from the options displayed.

SUSE Linux —

●

1. Select Computer > Control Center.

2. In the left pane, click System, and then click Power

Managementin the right pane.

(3)

(4)

Wireless button Turns the wireless feature on or off but does not establish a

Volume mute button Mutes and restores speaker sound.

12 Chapter 2 External component identification

wireless connection.

Component Description

(5)

(6)

(7) Fingerprint reader Allows a fingerprint logon to Windows, instead of a

Web browser button When Windows is running, press the button to open the

default Web browser.

Calculator button Opens the Windows calculator function.

password logon.

Top 13

Keys — Windows systems

Component Description

(1) esc key Displays system information when pressed in coMBination

(2) Function keys Execute frequently used system functions when pressed in

with the fn key.

combination with the fn key.

(3) fn key Executes frequently used system functions when pressed

in combination with a function key or the esc key.

(4)

(5)

(6) Integrated numeric keypad When the keypad has been enabled, the keys can be used

(7) num lk key Enables/disables the integrated numeric keypad when

Windows 7 button Displays the Windows Start menu.

Windows 8 button

Windows 7 applications key Windows 7: Displays a shortcut menu for items beneath

the cursor.

Windows 8 applications key Windows 8: Displays the App bar and a shortcut menu for

items beneath the cursor.

like an external numeric keypad.

pressed.

14 Chapter 2 External component identification

Keys — SUSE Linux models

Component Description

(1) Function keys Execute frequently used system functions when pressed in

(2) fn key Executes frequently used system functions when pressed in

combination with the fn key.

combination with a function key.

Front

(3) Integrated numeric keypad When num lk has been enabled, it can be used like an

external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lk key.

(4) num lk key Alternates between the navigational and numeric functions

on the integrated numeric keypad.

Front 15

Component Description

(1) Media Card reader Supports the following digital card formats:

Secure Digital (SD) Card

●

Secure Digital HC (SDHC) Card

●

Secure Digital XC (SDXC) Card

●

● MultiMediaCard (MMC)

MultiMediaCardplus (MMC+)

●

(2) Display release latch Opens the computer.

(3) Wireless light ● White: An integrated wireless device, such as a wireless

(4) Power light ● On: The computer is on.

(5) AC adapter/Battery light ● Amber: The computer is connected to external power and

(6) Hard drive light

local area network (WLAN) device and/or a Bluetooth® device, is on.

Amber: All wireless devices are off.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off or in Hibernation.

●

the battery is charged from 0 – 90%.

White: The computer is connected to external power and

●

the battery is charged from 90 – 99%.

● Blinking Amber: A battery that is the only available power

source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

Off: The battery is fully charged.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard

●

drive.

NOTE: For information on HP 3D DriveGuard, see the

HP Notebook Reference Guide.

(7) Speakers (2) Produce sound.

16 Chapter 2 External component identification

NOTE: To use the SRS Premium Sound software in Windows

7, select Start > All Programs > SRS Premium Sound.

To use the SRS Premium Sound software n Windows 8, from the Start screen, type SRS, and then select SRS Premium Sound.

Right

Component Description

(1)

(2)

(3)

(4)

Audio-out (headphone) jack Produces sound when connected to optional powered

stereo speakers, headphones, ear buds, a headset, or television audio.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. To access this guide in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select the User guides.

NOTE: When a device is connected to the headphone

jack, the computer speakers are disabled.

Audio in (microphone) jack Connects an optional computer headset microphone,

stereo array microphone, or monaural microphone.

USB charging port Connects an optional USB device. The USB 2.0 charging

port can also charge select models of cell phones and MP3 players, even when the computer is off. For more information about USB devices, see the HP Notebook Reference Guide.

USB 2.0 port Connects optional USB devices.

(5)

(6) Smart Card reader Supports optional Smart Cards.

(7) Upgrade bay (optical drive shown) The upgrade bay can hold a weight-saver option, a hard

(8) Optical drive eject button Releases the disc tray.

External monitor port Connects an external VGA monitor or projector.

drive, or an optical drive that reads an optical disc.

NOTE: On select models, the optical drive also writes to

an optical disc.

Right 17

Left

Component Description

(1)

(2)

(3)

(4) Vents (2) Enable airflow to cool internal components.

(5)

(6)

(7)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

USB power performance.

1394 port Connects an optional IEEE 1394 or 1394a device, such as

a camcorder.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

RJ-45 (network) jack Connects a network cable.

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

eSATA/USB 2.0 combo port Connects a high-performance eSATA component, such as

an eSATA external hard drive, or connects an optional USB device.

(8)

ExpressCard slot Supports optional ExpressCards.

18 Chapter 2 External component identification

Rear

Component Description

(1)

(2) Vents (2) Enable airflow to cool internal components.

(3)

RJ-11 (modem) jack Connects a modem cable.

NOTE: The computer fan starts up

automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Power connector Connects an AC adapter.

Rear 19

Bottom

Component Description

(1) Battery bay Holds the battery.

(2)

(3)

(4) Accessory battery connector Connects an optional accessory battery.

(5) Docking connector Connects an optional docking device.

(6)

(7) Vents (3) Enable airflow to cool internal components.

(8)

SIM slot Supports a wireless subscriber identity module (SIM).

The SIM slot is located inside the battery bay.

Battery release latch Releases the battery.

Service door release latch Releases the service door from the computer.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bluetooth compartment Contains a Bluetooth device (select models only).

20 Chapter 2 External component identification

Component Description

(9) Speakers (2) Produce sound.

NOTE: To use the SRS Premium Sound software,

select Start > All Programs > SRS Premium Sound.

(10)

Service door Provides access to the hard drive bay, the wireless

LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.

NOTE: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

Bottom 21

3 Illustrated parts catalog

Computer major components

22 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(1) Display

Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) WVA 691223-001

Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 691224-001

Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam

(not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without

webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

NOTE: See

(2) Keyboard (includes keyboard cable, pointing stick and pointing stick cable):

Without backlight, for use in Belgium 688737-A41

With backlight, for use in Belgium 688738–A41

Without backlight, for use in Brazil 688737-201

Without backlight, for use in Canada 688737-DB1

With backlight for use in Canada 688738–DB1

Without backlight, for use in Bulgaria 688737-261

Without backlight, for use in Taiwan 688737-AB1

With backlight, for use in Taiwan 688738-AB1

Without backlight, for use in Denmark 688737-081

With backlight, for use in Denmark 688738-081

Display components on page 29 for more display component information and spare part numbers.

688736-001

688735-001

Without backlight, for use in Finland and Sweden 688737-B71

With backlight, for use in Finland and Sweden 688738-B71

Without backlight, for use in France 688737-051

With backlight, for use in France 688738-051

Without backlight, for use in Romania 688737–271

Without backlight, for use in Germany 688737-041

With backlight, for use in Germany 688738-041

Without backlight, for use in Czechoslovakia 688737–FL1

With backlight, for use in Czechoslovakia 688738–FL1

Without backlight, for use in Hungary 688737-211

Without backlight, for use in Iceland 688737-DD1

Without backlight, for use in Israel 688737-BB1

Without backlight, for use in Italy 688737-061

With backlight, for use in Italy 688738-061

Without backlight, for use in Japan 688737-291

Computer major components 23

Item Description Spare part number

Without backlight, for use in Latin America 688737-161

With backlight, for use in Latin America 688738-161

Without backlight, for international use 688737-B31

With backlight, for international use 688738-B31

Without backlight, for use in Northwest Africa 688737-FP1

Without backlight, for use in Norway 688737-091

With backlight, for use in Norway 688738-091

Without backlight, for use in Portugal 688737-131

Without backlight, for use in Russia 688737-251

With backlight, for use in Russia 688738-251

Without backlight, for use in Saudi Arabia 688737-171

Without backlight, for use in Slovenia 688737-BA1

Without backlight, for use in South Korea 688737-AD1

With backlight, for use in South Korea 688738-AD1

Without backlight, for use in Spain 688737-071

Without backlight, for use in Switzerland 688737-BG1

With backlight, for use in Switzerland 688738-BG1

Without backlight, for use in Greece 688737–151

Without backlight, for use in Thailand 688737-281

With backlight, for use in Thailand 688738-281

Without backlight, for use in Turkey 688737-141

Without backlight, for use in the United Kingdom and Singapore 688737-031

With backlight, for use in the United Kingdom and Singapore 688738-031

Without backlight, for use in the United States 688737-001

With backlight, for use in the United States 688738-001

Without backlight (Windows 8) for use in the United States 701977–001

With backlight (Windows 8) for use in the United States 701978–001

With backlight (Windows 8) for use in The United Kingdom and Singapore 701978-031

With backlight (Windows 8) for use in Germany 701978-041

With backlight (Windows 8) for use in France 701978-051

With backlight (Windows 8) for use in Italy 701978-061

With backlight (Windows 8) for use in Denmark 701978-081

With backlight (Windows 8) for use in Norway 701978-091

With backlight (Windows 8) for use in Latin America 701978–161

24 Chapter 3 Illustrated parts catalog

Item Description Spare part number

With backlight (Windows 8) for use in Russia 701978-251

With backlight (Windows 8) for use in Thailand 701978-281

With backlight (Windows 8) for use in Belgium 701978-A41

With backlight (Windows 8) for use in Taiwan 701978-AB1

With backlight (Windows 8) for use in South Korea 701978-AD1

With backlight (Windows 8) for use internationally 701978-B31

With backlight (Windows 8) for use in Sweden and Finland 701978-B71

With backlight (Windows 8) for use in Switzerland 701978-BG1

With backlight (Windows 8) for use in India 701978-D61

With backlight (Windows 8) for use in Canada 701978-DB1

With backlight (Windows 8) for use in Czechoslovakia 701978-FL1

Without backlight for use in India 688737-D61

With backlight for use in India 688738-D61

Without backlight, with pointing stick (Windows 8) for use in The United Kingdom and

Singapore

Without backlight, with pointing stick (Windows 8) for use in Germany 701977-041

Without backlight, with pointing stick (Windows 8) for use in France 701977-051

Without backlight, with pointing stick (Windows 8) for use in Italy 701977-061

Without backlight, with pointing stick (Windows 8) for use in Spain 701977-071

Without backlight, with pointing stick (Windows 8) for use in Denmark 701977-081

Without backlight, with pointing stick (Windows 8) for use in Norway 701977-091

Without backlight, with pointing stick (Windows 8) for use in Portugal 701977-131

Without backlight, with pointing stick (Windows 8) for use in Turkey 701977-141

Without backlight, with pointing stick (Windows 8) for use in Greece 701977-151

Without backlight, with pointing stick (Windows 8) for use in Latin America 701977-161

Without backlight, with pointing stick (Windows 8) for use in Saudi Arabia 701977-171

Without backlight, with pointing stick (Windows 8) for use in Brazil 701977-201

Without backlight, with pointing stick (Windows 8) for use in Hungary 701977-211

Without backlight, with pointing stick (Windows 8) for use in Russia 701977-251

Without backlight, with pointing stick (Windows 8) for use in Bulgaria 701977–261

701977-031

Without backlight, with pointing stick (Windows 8) for use in Romania 701977-271

Without backlight, with pointing stick (Windows 8) for use in Thailand 701977-281

Without backlight, with pointing stick (Windows 8) for use in Japan 701977-291

Without backlight, with pointing stick (Windows 8) for use in Belgium 701977-A41

Without backlight, with pointing stick (Windows 8) for use in Taiwan 701977-AB1

Computer major components 25

Item Description Spare part number

Without backlight, with pointing stick (Windows 8) for use in South Korea 701977-AD1

Without backlight, with pointing stick (Windows 8) for use in Internationally 701977-B31

Without backlight, with pointing stick (Windows 8) for use in Sweden and Finland 701977-B71

Without backlight, with pointing stick (Windows 8) for use in Slovenia 701977-BA1

Without backlight, with pointing stick (Windows 8) for use in Israel 701977-BB1

Without backlight, with pointing stick (Windows 8) for use in Switzerland 701977-BG1

Without backlight, with pointing stick (Windows 8) for use in India 701977-D61

Without backlight, with pointing stick (Windows 8) for use in Canada 701977-DB1

Without backlight, with pointing stick (Windows 8) for use in Iceland 701977-DD1

Without backlight, with pointing stick (Windows 8) for use in Czechoslovakia 701977-FL1

Without backlight, with pointing stick (Windows 8) for use in Northwest Africa 701977–FP1

Without backlight, with pointing stick (Windows 8) for use in Romania 701977-261

(3) Top cover (includes TouchPad) 688747-001

(4) TouchPad (included with top cover)

(5) RTC battery 651948-001

(6) Fan/graphics board heat sink assembly (includes replacement thermal material):

For use with AMD graphics subsystem 688733-001

For use with NVIDIA graphics subsystem 696435-001

(7) Primary memory modules (PC3-10600, 1333 MHz, shared):

2 GB — 2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652792-001

4 GB — 4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001

8 GB — 8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001

(8) Fan/heat sink assembly (includes replacement thermal material): 653629-001

688762-001

(9) Processor (includes replacement thermal material):

Next Generation Intel® Core™ processors (support Intel Turbo Boost Technology):

i7-3520M, 2.90 GHz (Turbo up to 3.60 GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W 681954-001

i7-3610QM, 2.30 GHz (Turbo up to 3.30 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 680646-001

i7-3720QM, 2.60 GHz (Turbo up to 3.60 GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W 681283-001

i7-3820QM, 2.70 GHz (Turbo up to 3.70 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W 681284-001

i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8 MB L3 Cache, 8 threads,

55W55W

691351-001

Next Generation Intel® Core™ i5 processors (support Intel Turbo Boost Technology):

i5-3320M, 2.60 GHz (Turbo up to 3.30 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W 681952-001

i5-3360M, 2.80 GHz (Turbo up to 3.50 GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W 681953-001

26 Chapter 3 Illustrated parts catalog

Item Description Spare part number

(10) Graphics board (includes replacement thermal material):

AMD FirePro M5950 XT-GL 1GB GDDR5 (DP 1.2 and Eyefinity Plus support) 689279-001

NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video memory 689280-001

NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video memory 689281-001

NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video memory 689282-001

(11) Processor heat sink

For use only with computer models equipped with dual-core processors 652542-001

For use only with computer models equipped with quad-core processors 653629-001

(12) Modem module 56K V.92 data/fax modem

NOTE: The modem module spare part kit does not include a modem module cable. The

modem module cable is included in the Cable Kit, spare part number 652545-001.

(13) System board (includes replacement thermal material)

For use in all countries and regions except the People's Republic of China:

● For use with computer models equipped with Intel quad-core processors 688746-001

For use only in the People's Republic of China:

● For use with computer models equipped with Intel quad-core processors 690035-001

(14) Expansion memory modules (PC3-10600, 1333 MHz, shared):

2 GB — 2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652972-001

4 GB — 4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001

8 GB— 8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001

(15) Solid-state drive (includes bracket and screws)

For use with computer models equipped with Intel dual-core processors 688745-001

●

For use with computer models equipped with Intel dual-core processors 690034-001

●

256 GB solid-state drive Self-Encrypting drive (SED) 688767-001

●

128 GB solid-state drive 688766-001

●

628824-001

● 160 GB solid-state drive 688768-001

(16) WLAN module:

Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001

Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001

Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001

(17) WWAN module:

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2340 HSPA+ Mobile Broadband Module 668969-001

(18) Speaker assembly 652540-001

180 GB solid-state drive 700373-001

●

Computer major components 27

Item Description Spare part number

(19) Audio/USB 2.0 board 689284-001

(20) Display (VGA) port 696435-001

(21) Power connector cable

NOTE: The power connector cable is included in the Cable Kit, spare part number 652545-001.

(22) Modem cable 628824-001

(23) Network cable (includes RJ-45 jack)

NOTE: The network cable is included in the Cable Kit, spare part number 652545-001.

(24) USB 3.0 board 689283-001

(25) Battery:

9-cell, Li-ion, 2.2 Ah (73 WHr) 634089-001

9-cell, Li-ion, 3.0 Ah (100 WHr) 634087–001

8-cell, Li-ion, 2.8 Ah (75 WHr) 632425-001

8-cell, Li-ion, 2.8 Ah (83 WHr) 632427-001

(26) Base enclosure (includes computer feet) 688765-001

(27) ExpressCard (plastic insert) 655546-001

(28) Mass storage device

Supports 7.0 mm (0.28 in), 9.5 mm (0.37 in) or 12.7 mm (0.5 in) hard drives and 6.35 cm (2.5 in) solid-state drive for

primary and secondary storage:

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number

642774-001.

● 500 GB, SATA, 7200-rpm 634925-001

750 GB, SATA, 7200-rpm 633252-001

●

652545-001

(29) Optical drive (includes bezel and bracket) supported in upgrade bay

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 688772-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688771-001

DVD±RW SuperMulti Double-Layer Drive 688770-001

DVD-ROM Drive 688769-001

Also supported in upgrade bay:

500 GB, 7200 rpm hard drive 634925-001

(30) Service access cover 698410-001

(31) Smart Card reader (includes cable) 688742-001

320 GB, SATA, 7200-rpm 634862-001

●

500 GB SATA SED (Self-Encrypting Drive), 7200-rpm 683801-001

●

28 Chapter 3 Illustrated parts catalog

699467-001 (RCTO)

Display components

Item Description Spare part number

(1) Display bezel

Display bezel 688763-001

(2) Webcam module 688752-001

(3) Display

Display panel, 43.9 cm (17.3 in), FHD AG WVA 691224-001

Display panel, 43.9 cm (17.3 in), HD+ AG WVA 691223-001

Display components 29

Item Description Spare part number

Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with

webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without

webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

(4) Display hinge cover 652529-001

(5) Display Hinge Brackets (included in Display Hinge Kit, left and right hinges and brackets) 652528-001

(6) WWAN antenna and cables (included in the Antenna Kit, spare part number 652530-001)

(7) WLAN antenna and cables (included in the Antenna Kit, spare part number 652530-001)

(8) Display panel cable (includes webcam module cable) 688761-001

(9) Webcam cable 652527-001

(10) Display enclosure 652524-001

(11) Hinge Pipe (included in Display Hinge Kit) 652528-001

Antenna Kit (includes WLAN and WWAN antennas) (not illustrated) 652530-001

Microphone (not illustrated) 655312-001

CRT board (not illustrated) 688741-001

688736–001

688735-001

30 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) 7.0 mm (0.28 in), 9.5 mm (0.37 in), or 12.7 mm (0.5 in) hard drive:

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number 642774-001.

● 750 GB, 7200-rpm 633252-001

● 320 GB, 7200-rpm SATA SED (Self-Encrypting Drive) 683801-001

(2) Hard drive bracket (Included only with solid-state drives. See spare part numbers below

(3) Optical drive bracket (Included with optical drive. See spare part numbers below in this

(4) Optical drive (includes bezel and bracket)

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 688772-001

DVD±RW SuperMulti Double-Layer Drive 688771-001

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688770-001

500 GB, 7200-rpm 634925-001

●

320 GB, 7200-rpm 634862-001

●

in this table.)

table.)

688769-001

Mass storage devices 31

Item Description Spare part number

DVD-ROM Drive 688769-001

(5) 6.35 cm (2.50 in) Solid-state drive (includes bracket):

● 256 GB solid-state drive Self-Encrypting drive (SED) 688767-001

● 160 GB solid-state drive 688768-001

●

4 G B s o li d

s t a t e d ri v e

128 GB solid-state drive

●

688766-001

●

180 GB solid-state drive 700373-001

●

701479–001

32 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Description Spare part number

AC Adapter

200W PFC Slim AC Smart Adapter 693708-001

230W PFC AC Smart Adapter 693714-001

Power cord (3 conductor, black,1.83 m):

For use in Argentina 491683-D01

For use in Australia 491683-011

For use in Brazil 491683-202

For use in Denmark 491683-081

For use in Europe, the Middle East, and Africa 491683-021

For use in India 491683-D61

For use in Israel 491683-BB1

For use in Saudi Arabia 491683-171

For use in Japan 491683-291

For use in North America 491683-001

For use in the People's Republic of China 491683-AA1

For use in South Africa 491683-AR1

For use in South Korea 491683-AD1

For use in Switzerland 491683-111

For use in Taiwan 491683-AB1

For use in Thailand 491683-201

For use in the United Kingdom and Singapore 491683-031

Hard Drive Hardware Kit (includes hard drive bracket and screws) 642774-001

Hard drive upgrade bay 655547-001

Screw Kit 688744-001

ExpressCard socket 652547-001

Miscellaneous parts 33

Sequential part number listing

CSR flag designations:

A = Mandatory

B = Optional

C = Service technician recommended

N = Non-user replaceable

Spare part number

434594-001 A Optical USB travel mouse

491683-001 A Power cord for use in North America (3 conductor, black,1.83 m)

491683-011 A Power cord for use in Australia (3 conductor, black,1.83 m)

491683-021 A Power cord for use in Europe, the Middle East, and Africa (3 conductor, black,1.83 m)

491683-031 A Power cord for use in Singapore and the United Kingdom (3 conductor, black,1.83 m)

491683-081 A Power cord for use in Denmark (3 conductor, black,1.83 m)

491683-111 A Power cord for use in Switzerland (3 conductor, black,1.83 m)

491683-171 A Power cord for use in Saudi Arabia (3 conductor, black,1.83 m)

491683-201 A Power cord for use in Thailand (3 conductor, black,1.83 m)

491683-202 A Power cord for use in Brazil (3 conductor, black,1.83 m)

491683-291 A Power cord for use in Japan (3 conductor, black,1.83 m)

491683-AA1 A Power cord for use in the People's Republic of China (3 conductor, black,1.83 m)

491683-AB1 A Power cord for use in Taiwan (3 conductor, black,1.83 m)

491683-AD1 A Power cord for use in South Korea (3 conductor, black,1.83 m)

491683-AR1 A Power cord for use in South Africa (3 conductor, black,1.83 m)

CSR flag Description

491683-BB1 A Power cord for use in Israel (3 conductor, black,1.83 m)

491683-D01 A Power cord for use in Argentina (3 conductor, black,1.83 m)

491683-D61 A Power cord for use in India (3 conductor, black,1.83 m)

591699-001 A Notebook combination lock

592923–001 A Professional Slim Top Load notebook case

626729-002 A Keyed cable lock

628824-001 A Modem, 56K V.92 data/fax modem

632425-001 A Battery, 8-cell, Li-ion, 2.8 Ah (75 WHr)

632427-001 A Battery, 8-cell, Li-ion, 2.8 Ah (83 WHr)

633252-001 A Hard drive, 750GB 7200–RPM SATA

634087-001 A Battery, 9-cell, Li-ion, 3.0 Ah (100 WHr)

34 Chapter 3 Illustrated parts catalog

Hard drive, 750 GB, 7200-rpm SATA

Spare part number

634089-001 A Battery, 9-cell, Li-ion, 2.2 Ah (73 WHr)

634400-001 A WWAN, HP un2430 EV-DO/HSPA Mobile Broadband Module

634862-001 A Hard drive, 320 GB, 7200-rpm SATA

634925-001 A Hard drive, 500GB, 7200-rpm SATA

641369-001 A Memory module, 4GB (PC3-12800, 1600 MHz)

642774-001 A Hard Drive Hardware Kit (includes hard drive bracket and screws)

651948-001 N RTC battery

652524-001 N Display enclosure

652527-001 N Webcam cable

652528-001 N Display Hinge Kit (includes left and right hinges, hinge pipe, and brackets)

652529-001 N Display hinge covers

652530–001 N Antenna Kit (includes WLAN antenna and cables and WWAN antenna and cables)

652532-001 N Display Rubber Kit (includes 2 bezel rubber bumpers and 8 rubber screw covers)

652533-001 N Display Miscellaneous Kit

652540-001 N Speaker assembly

CSR flag Description

652542-001 N Processor heat sink for use only with computer models equipped with dual-core

652545-001 N Cable Kit (includes DC-jack cable, RJ-45 cable, modem module cable, Bluetooth cable)

652546-001 N Smart Card cover

652547-001 N ExpressCard socket

652972-001 A Memory module, 2 GB (PC3-12800, 1600 MHz)

653629-001 N Processor heat sink for use only with computer models equipped with quad-core

655312-001 N Microphone

655546-001 N Plastics Kit (includes optical drive compartment cover, RJ-11 (modem) jack cover, SD

655547-001 N Upgrade bay hard drive

655792-001 A Bluetooth module, HP Integrated Module with Bluetooth 4.0+ ENH Data Rate Wireless

656840-001 A Wireless mouse 2.4–GHZ

658265-001 N Display Panel Support Kit (includes display enclosure, WLAN antenna cables, WWAN

processors (includes replacement thermal material)

Card cover, and Express Card slot cover)

Technology

NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable.

The Bluetooth module cable is included in the Cable Kit, spare part number 652545-001.

antenna cables, and webcam cable)

660578-001 A Upgrade bay bezel 15/17W

668969-001 A WWAN, HP hs2340 HSPA+ Mobile Broadband Module

Sequential part number listing 35

Spare part number

669832-001 A Broadcom 802.11a/b/g/n 2x2WiFi Adapter

670034-001 A Memory module, 8 GB (PC3-12800, 1600 MHz)

674318–001 Laser USB travel mouse

CSR flag Description

680646-001 N Next Generation Intel® Core™ i7 Processor i7-3610QM, 2.30 GHz (Turbo up to 3.30

681283-001 N Next Generation Intel® Core™ i7 Processor, i7–3720QM, 2.60 GHz (Turbo up to 3.60

681284-001 N Next Generation Intel® Core™ i7 Processor, i7-3820QM, 2.70 GHz (Turbo up to 3.70

681952-001 N Next Generation Intel® Core™ i5 Processor, i5–3320M, 2.60 GHz (Turbo up to 3.30

681953-001 N Next Generation Intel® Core™ i5 Processor, 5–3360M, 2.80 GHz (Turbo up to 3.50

681954-001 N Next Generation Intel® Core™ i7 Processor, i7-3520M, 2.90 GHz (Turbo up to 3.60

683801-001 A Hard drive, 500 GB, 7200-rpm SATA SED (Self-Encrypting Drive)

688169-001 A Docking station/Expansion base

688733-001 N Fan/graphics board heat sink assembly for use only with computer models equipped with

688735-001 N Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without

688736-001 N Display assembly, 43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with

GHz), 1600 MHz, 6 MB L3 Cache, 8 threads, 45W

GHz), 1600 MHz, 8 MB L3 Cache, 8 threads, 45W

GHz), 1600 MHz, 3 MB L3 Cache, 4 threads, 35W

GHz), 1600 MHz, 4 MB L3 Cache, 4 threads, 35W

AMD graphics subsystems (includes replacement thermal material)

webcam (not available with HP Mobile Broadband) (includes display panel cable, 3 WLAN antenna and cables, and 2 WWAN antenna and cables)

688737-001 A Keyboard without backlight for use in the United States (includes keyboard cable,

688737-031 A Keyboard without backlight for use in Singapore and the United Kingdom (includes

688737-041 A Keyboard without backlight for use in Germany (includes keyboard cable, pointing stick

688737-051 A Keyboard without backlight for use in France (includes keyboard cable, pointing stick and

688737-061 A Keyboard without backlight for use in Italy (includes keyboard cable, pointing stick and

688737-071 A Keyboard without backlight for use in Spain (includes keyboard cable, pointing stick and

688737-081 A Keyboard without backlight for use in Denmark (includes keyboard cable, pointing stick

688737-091 A Keyboard without backlight for use in Norway (includes keyboard cable, pointing stick and

688737-131 A Keyboard without backlight for use in Portugal (includes keyboard cable, pointing stick

36 Chapter 3 Illustrated parts catalog

pointing stick and pointing stick cable)

keyboard cable, pointing stick and pointing stick cable)

and pointing stick cable)

pointing stick cable)

and pointing stick cable)

pointing stick cable)

and pointing stick cable)

Spare part number

CSR flag Description

688737-141 A Keyboard without backlight for use in Turkey (includes keyboard cable, pointing stick and

688737-151 A Keyboard without backlight for use in Greece (includes keyboard cable, pointing stick and

688737-161 A Keyboard without backlight for use in Latin America (includes keyboard cable, pointing

688737-171 A Keyboard without backlight for use in Saudi Arabia (includes keyboard cable, pointing

688737-201 A Keyboard without backlight for use in Brazil (includes keyboard cable, pointing stick and

688737-211 A Keyboard without backlight for use in Hungary (includes keyboard cable, pointing stick

688737-251 X2 Keyboard without backlight for use in Russia (includes keyboard cable, pointing stick and

688737-261 A Keyboard without backlight for use in Bulgaria (includes keyboard cable, pointing stick

688737–271 A Keyboard without backlight for use in Romania (includes keyboard cable, pointing stick

688737-281 A Keyboard without backlight for use in Thailand (includes keyboard cable, pointing stick

688737-291 A Keyboard without backlight for use in Japan (includes keyboard cable, pointing stick and

pointing stick cable)

stick and pointing stick cable)

pointing stick cable)

and pointing stick cable)

pointing stick cable)

and pointing stick cable)

pointing stick cable)

688737-A41 A Keyboard without backlight for use in Belgium (includes keyboard cable, pointing stick

688737-AB1 A Keyboard without backlight for use in the Czech Republic and Slovakia (includes

688737-AD1 A Keyboard without backlight for use in South Korea (includes keyboard cable, pointing

688737-B31 A Keyboard without backlight for international use (includes keyboard cable, pointing stick

688737-B71 A Keyboard without backlight for use in Finland and Sweden (includes keyboard cable,

688737-BA1 A Keyboard without backlight for use in Slovenia (includes keyboard cable, pointing stick

688737-BB1 A Keyboard without backlight for use in Israel (includes keyboard cable, pointing stick and

688737-BG1 A Keyboard without backlight for use in Switzerland (includes keyboard cable, pointing stick

688737-D61 A Keyboard without backlight for use in India (includes keyboard cable, pointing stick and

688737–DB1 A Keyboard without backlight for use in Canada (includes keyboard cable, pointing stick

688737-DD1 A Keyboard without backlight for use in Iceland (includes keyboard cable, pointing stick and

and pointing stick cable)

keyboard cable, pointing stick and pointing stick cable)

stick and pointing stick cable)

and pointing stick cable)

pointing stick and pointing stick cable)

and pointing stick cable)

pointing stick cable)

and pointing stick cable)

pointing stick cable)

and pointing stick cable)

pointing stick cable)

Sequential part number listing 37

Spare part number

CSR flag Description

688737-FL1 A Keyboard without backlight for use in Czechoslovakia (includes keyboard cable, pointing

688737-FP1 A Keyboard without backlight for use in Northwest Africa (includes keyboard cable, pointing

688738-001 A Keyboard with backlight for use in the United States (includes keyboard cable, pointing

688738-031 A Keyboard with backlight for use in the United Kingdom (includes keyboard cable, pointing

688738-041 A Keyboard with backlight for use in Germany (includes keyboard cable, pointing stick and

688738-051 A Keyboard with backlight for use in France (includes keyboard cable, pointing stick and

688738-061 A Keyboard with backlight for use in Italy (includes keyboard cable, pointing stick and

688738-081 A Keyboard with backlight for use in Denmark (includes keyboard cable, pointing stick and

688738-091 A Keyboard with backlight for use in Norway (includes keyboard cable, pointing stick and

688738-161 A Keyboard with backlight for use in Latin America (includes keyboard cable, pointing stick

688738-251 A Keyboard with backlight for use in Russia (includes keyboard cable, pointing stick and

stick and pointing stick cable)

pointing stick cable)

and pointing stick cable)

pointing stick cable)

688738-281 A Keyboard with backlight for use in Thailand (includes keyboard cable, pointing stick and

688738-A41 A Keyboard with backlight for use in Belgium (includes keyboard cable, pointing stick and

688738-AB1 A Keyboard with backlight for use in Taiwan (includes keyboard cable, pointing stick and

688738-AD1 A Keyboard with backlight for use in South Korea (includes keyboard cable, pointing stick

688738-B31 A Keyboard with backlight for use in Europe (includes keyboard cable, pointing stick and

688738-B71 A Keyboard with backlight for use in Finland and Sweden (includes keyboard cable,

688738-BG1 X2 Keyboard with backlight for use in Switzerland (includes keyboard cable, pointing stick

688738-D61 A Keyboard with backlight for use in India (includes keyboard cable, pointing stick and

688738-DB1 A Keyboard with backlight for use in Canada (includes keyboard cable, pointing stick and

688738-FL1 A Keyboard with backlight for use in Czechoslovakia (includes keyboard cable, pointing

688741-001 N CRT board

pointing stick cable)

and pointing stick cable)

pointing stick cable)

pointing stick and pointing stick cable)

and pointing stick cable)

pointing stick cable)

stick and pointing stick cable)

38 Chapter 3 Illustrated parts catalog

Spare part number

688742-001 A Smart Card (includes cable)

688743-001 N Fingerprint reader (includes cable)

688744-001 A Screw Kit

CSR flag Description

688745-001 N System board for use with computer models equipped with Intel quad-core processors in

688745–501 N System board for use with computer models equipped with Intel quad-core processors in

688745–601 N System board for use with computer models equipped with Intel quad-core processors in

688746-001 N System board for use with computer models equipped with Intel quad-core processors in

688746–501 N System board for use with computer models equipped with Intel quad-core processors for

688746–601 N System board for use with computer models equipped with Intel quad-core processors for

688747-001 C Top cover (includes TouchPad)

688749-001 N Power button board

688752-001 N Webcam module with microphone

688760-001 N Latch kit (includes door and battery latches)

all countries and regions except the People's Republic of China (includes replacement thermal material)

all countries and regions for Windows 8 standard except the People's Republic of China (includes replacement thermal material)

all countries and regions for Windows 8 professional except the People's Republic of China (includes replacement thermal material)

all countries and regions except the People's Republic of China (includes replacement thermal material)

Windows 8 standard in all countries and regions except the People's Republic of China (includes replacement thermal material)

Windows 8 professional in all countries and regions except the People's Republic of China (includes replacement thermal material)

688761-001 N Display panel cable (includes webcam module cable)

688762-001 B Fan

688763–001 N Display bezel

688765-001 N Base enclosure (includes computer feet)

688766-001 N 128 GB solid-state drive (includes bracket)

688767-001 N 256 GB solid-state drive (includes bracket)

688768-001 N 160 GB solid-state drive (includes bracket)

688769-001 A DVD-ROM Drive

688770-001 A Optical drive, DVD±RW SuperMulti Double-Layer Drive

688771-001 A Optical drive, Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive

688772-001 A Optical drive, Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive

689279-001 N Graphics board, AMD Firepro M2 XT GL

689280-001 N Graphics board, NVIDIA Quadro 3000M, N14E-Q1 2 GB dedicated GDDR5 video

memory

Sequential part number listing 39

Spare part number

CSR flag Description

689281-001 N Graphics board, NVIDIA Quadro 4000M, N14E-Q3 2 GB dedicated GDDR5 video

689282-001 N Graphics board, NVIDIA Quadro 5010M, N14E-Q5 4 GB dedicated GDDR5 video

689283-001 N USB 3.0 board (includes cable)

689284-001 N Audio/USB 2.0 board

690034-001 N System board for use with computer models equipped with Intel quad-core processors in

690035-001 N System board for use with computer models equipped with Intel quad-core processors in

691223-001 N Display panel, 43.9 cm (17.3 in), HD+ AG WVA

691224-001 N Display panel, 43.9 cm (17.3 in), FHD AG WVA

691351-001 N Next Generation Intel® Core i7-3920XM, 2.90 GHz (Turbo up to 3.80 GHz), 1600 MHz, 8

693708-001 A AC adapter, 200 W PFC Slim AC Smart adapter

693714-001 A AC adapter, 230 W PFC AC Smart adapter

695915–001 A Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module

696435-001 N Fan/graphics board heat sink assembly, for use only with computer models equipped with

memory

the People's Republic of China (includes replacement thermal material)

MB L3 Cache, 8 threads, 55W

NVIDIA Quadro graphics subsystems (includes replacement thermal material)

696901-001 N Application board

698410-001 N Service access door

698588–001 A Intel Centrino Ultimate–N 6300 802.11a/b/g/n 3x3WiFi NMA Adapter

699467-001 A Service access door (RCTO)

700373-001 N 180 GB solid-state drive (includes bracket)

701479-001 N 24 GB solid-state drive (includes bracket)

701977–001 A Keyboard (Windows 8) without backlight for use in the United States (includes keyboard

701977-031 A Keyboard (Windows 8) without backlight for use in The United Kingdom and Singapore

701977-041 A Keyboard (Windows 8) without backlight for use in Germany (includes keyboard cable,

701977-051 A Keyboard (Windows 8) without backlight for use in France (includes keyboard cable,

701977-061 A Keyboard (Windows 8) without backlight for use in Italy (includes keyboard cable,

701977-071 A Keyboard (Windows 8) without backlight for use in Spain (includes keyboard cable,

701977-081 A Keyboard (Windows 8) without backlight for use in Denmark (includes keyboard cable,

cable, pointing stick and pointing stick cable)

(includes keyboard cable, pointing stick and pointing stick cable)

pointing stick and pointing stick cable)

40 Chapter 3 Illustrated parts catalog

Spare part number

CSR flag Description

701977-091 A Keyboard (Windows 8) without backlight for use in Norway (includes keyboard cable,

701977-131 A Keyboard (Windows 8) without backlight for use in Portugal (includes keyboard cable,

701977-141 A Keyboard (Windows 8) without backlight for use in Turkey (includes keyboard cable,

701977-151 A Keyboard (Windows 8) without backlight for use in Greece (includes keyboard cable,

701977-161 A Keyboard (Windows 8) without backlight for use in Latin America (includes keyboard

701977-171 A Keyboard (Windows 8) without backlight for use in Saudi Arabia (includes keyboard

701977-201 A Keyboard (Windows 8) without backlight for use in Brazil (includes keyboard cable,

701977-211 A Keyboard (Windows 8) without backlight for use in Hungary (includes keyboard cable,

701977-251 A Keyboard (Windows 8) without backlight for use in Russia (includes keyboard cable,

701977-261 A Keyboard (Windows 8) without backlight for use in Bulgaria (includes keyboard cable,

701977-271 A Keyboard (Windows 8) without backlight for use in Romania (includes keyboard cable,

pointing stick and pointing stick cable)

cable, pointing stick and pointing stick cable)

pointing stick and pointing stick cable)

701977-281 A Keyboard (Windows 8) without backlight for use in Thailand (includes keyboard cable,

701977-291 A Keyboard (Windows 8) without backlight for use in Japan (includes keyboard cable,

701977-A41 A Keyboard (Windows 8) without backlight for use in Belgium (includes keyboard cable,

701977-AB1 A Keyboard (Windows 8) without backlight for use in Taiwan (includes keyboard cable,

701977-AD1 A Keyboard (Windows 8) without backlight for use in South Korea (includes keyboard cable,

701977-B31 A Keyboard (Windows 8) without backlight for use internationally (includes keyboard cable,

701977-B71 A Keyboard (Windows 8) without backlight for use in Finland and Sweden (includes

701977-BA1 A Keyboard (Windows 8) without backlight for use in Slovenia (includes keyboard cable,

701977-BB1 A Keyboard (Windows 8) without backlight for use in Israel (includes keyboard cable,

701977-BG1 A Keyboard (Windows 8) without backlight for use in Switzerland (includes keyboard cable,

701977-D61 A Keyboard (Windows 8) without backlight for use in India (includes keyboard cable,

pointing stick and pointing stick cable)

keyboard cable, pointing stick and pointing stick cable)

pointing stick and pointing stick cable)

Sequential part number listing 41

Spare part number

CSR flag Description

701977-DB1 A Keyboard (Windows 8) without backlight for use in Canada (includes keyboard cable,

701977-DD1 A Keyboard (Windows 8) without backlight for use in Iceland (includes keyboard cable,

701977-FL1 A Keyboard (Windows 8) without backlight for use in Czechoslovakia (includes keyboard

701977-FP1 A Keyboard (Windows 8) without backlight for use in Northwest Africa (includes keyboard

701978-001 A Keyboard (Windows 8) with backlight for use in The United States (includes keyboard

701978-031 A Keyboard (Windows 8) with backlight for use in The United Kingdom and Singapore

701978-041 A Keyboard (Windows 8) with backlight for use in Germany (includes keyboard cable,

701978-051 A Keyboard (Windows 8) with backlight for use in France (includes keyboard cable, pointing

701978-061 A Keyboard (Windows 8) with backlight for use in Italy (includes keyboard cable, pointing

701978-081 A Keyboard (Windows 8) with backlight for use in Denmark (includes keyboard cable,

701978-091 A Keyboard (Windows 8) with backlight for use in Denmark (includes keyboard cable,

pointing stick and pointing stick cable)

cable, pointing stick and pointing stick cable)

(includes keyboard cable, pointing stick and pointing stick cable)

pointing stick and pointing stick cable)

stick and pointing stick cable)

pointing stick and pointing stick cable)

701978-161 A Keyboard (Windows 8) with backlight for use in Latin America (includes keyboard cable,

701978-251 A Keyboard (Windows 8) with backlight for use in Russia (includes keyboard cable, pointing

701978-281 A Keyboard (Windows 8) with backlight for use in Thailand (includes keyboard cable,

701978-A41 A Keyboard (Windows 8) with backlight for use in Belgium (includes keyboard cable,

701978-AB1 A Keyboard (Windows 8) with backlight for use in Czech Republic and Slovakia (includes

701978-AD1 A Keyboard (Windows 8) with backlight for use in South Korea (includes keyboard cable,

701978-B31 A Keyboard (Windows 8) with backlight for use in Internationally (includes keyboard cable,

701978-B71 A Keyboard (Windows 8) with backlight for use in Finland and Sweden (includes keyboard

701978-BG1 A Keyboard (Windows 8) with backlight for use in Switzerland (includes keyboard cable,

701978-D61 A Keyboard (Windows 8) with backlight for use in India (includes keyboard cable, pointing

701978-DB1 A Keyboard (Windows 8) with backlight for use in Canada (includes keyboard cable,

pointing stick and pointing stick cable)

stick and pointing stick cable)

pointing stick and pointing stick cable)

keyboard cable, pointing stick and pointing stick cable)

pointing stick and pointing stick cable)

cable, pointing stick and pointing stick cable)

pointing stick and pointing stick cable)

stick and pointing stick cable)

pointing stick and pointing stick cable)

42 Chapter 3 Illustrated parts catalog

Spare part number

CSR flag Description

701978-FL1 A Keyboard (Windows 8) with backlight for use in Czechoslovakia (includes keyboard

702080–001 A Intel® Centrino™ 2430, EV-DO/HSPA minicard WLAN module

705053–001 N 128 GB solid-state drive (includes bracket)

710788–001 A F5321GWX HSPA + with GPS mini

cable, pointing stick and pointing stick cable)

Sequential part number listing 43

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

●

● Torx T8 screwdriver

● 5.0 mm hex socket driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

44 Chapter 4 Removal and replacement procedures

Cables and and pointing stick connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Preliminary replacement requirements 45

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated and pointing stick circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and and pointing stick can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you area ready to install them.

Use nonmagnetic tools.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and pointing stick circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

46 Chapter 4 Removal and replacement procedures

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand and pointing stick contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved and pointing stick

●

containers or packaging.

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive

foam.

Use transporters and pointing stick conveyors made of antistatic belts and roller bushings. Be

●

sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded

tools and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe

materials.

Keep the work area free of non conductive materials, such as ordinary plastic assembly aids and

●

Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

●

these items only at static-free workstations.

● Avoid and pointing stick contact with pins, leads, or circuitry.

● Turn off power and input signals before inserting or removing connectors or test equipment.

Preliminary replacement requirements 47

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

●

straps with a minimum of one megohm ±10% resistance in the ground and pointing stick cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

● Conductive bins and other assembly or soldering aids

Nonconductive foam

●

Conductive tabletop workstations with ground and pointing stick cords of one megohm

●

resistance

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

● Material-handling packages

Non conductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

48 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 98 screws and screw locks that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item Component Description

(1) Product name This is the product name affixed to the front of the

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to each

(3) Part number/Product number (p/n) This number provides specific information about the

(4) Warranty period This number describes the duration of the warranty

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

NOTE: Computer details may vary from images.

computer.

product.

product’s hardware components. The part number helps a service technician determine what components and parts are needed.

period for the computer.

Component replacement procedures 49

Windows 8 models

Non Windows 8 models

50 Chapter 4 Removal and replacement procedures

Computer feet

The computer feet (not illustrated) are adhesive-backed rubber pads. The feet are included in the base enclosure spare part kit, spare part number 688765-001. The rubber feet that attach to the base enclosure in the locations illustrated below.

Battery

Description Spare part number

8-cell, Li-ion 2.8 Ah (75 WHr) 632425-001

8-cell, Li-ion 2.8 Ah (83 WHr) 632427-001

9–cell, Li-ion 3.0 Ah (100 WHr) 634087-001

9–cell, Li-ion 2.2 Ah (73 WHr) 634089-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Remove the battery:

1. Position the computer upside down on a flat surface, with the front toward you.

2. Slide the battery release latch to the left (1) to release the battery.

3. Pivot the battery (2) upward and lift it out of the computer (3).

Install the battery by inserting it into the battery bay until you hear a click.

Component replacement procedures 51

SIM

Before removing the SIM, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Remove the SIM:

1. Press in on the SIM (1) to release it from the SIM slot.

2. Remove the SIM (2) from the SIM slot.

Battery on page 51).

Install the SIM by inserting it into the SIM slot until you hear a click.

Service access cover

Description Spare part number

Service access cover 698410-001

Service access cover (RCTO) 699467-001

Before removing the service access cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

52 Chapter 4 Removal and replacement procedures

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 51).

Remove the service access cover:

1. Position the computer upside down on a flat surface, with the front toward you.

2. Slide the service cover release latch to the right (1), and remove the single security screw (2), if

it has been installed.

3. Slide the service access cover release latch to the right (3) to release the service access cover.

4. Slide the service access cover toward the front of the computer (4) and then remove the cover

(5).

Reverse this procedure to reassemble and install the service cover. When reinstalling the service cover, install the security screw in the area that is adjacent to the service cover release latch. The security screw is located on the service cover.

Component replacement procedures 53

Primary hard drive

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number

642774-001.

Description Spare part number

750 GB, 7200-rpm SATA hard drive 633252-001

500 GB, 7200-rpm SATA hard drive 634925-001

500 GB, 7200-rpm SATA SED hard drive 634862-001

24 GB solid-state drive (includes bracket and screws) 701479–001

Before removing the primary hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 51).

5. Remove the service access cover (see

6. Position the computer with the front toward you.

7. Loosen the captive screw on the Smart Card reader (1).

54 Chapter 4 Removal and replacement procedures

Service access cover on page 52).

8. Lift the Smart Card reader to the upright position (2).

9. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer.

10. Grasp the tab on the hard drive and slide the hard drive (2) to disconnect it from the system

board.

11. Lift the left side of the hard drive and remove the hard drive at an angle from the hard drive bay

(3).

12. If it is necessary to remove the hard drive bracket, follow these steps:

a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard

drive.

Component replacement procedures 55

b. Lift the bracket (2) straight up to remove it from the hard drive.

Reverse this procedure to reassemble and install the hard drive.

Secondary hard drive

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number

642774-001.

Description Spare part number

750 GB, 7200-rpm SATA hard drive 633252-001

500 GB, 7200-rpm SATA hard drive 634925-001

320 GB, 7200-rpm SATA hard drive 634862-001

24 GB solid-state drive (includes bracket and screws) 701479–001

Before removing the secondary hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

Remove the secondary hard drive:

1. Position the computer with the front toward you.

2. Loosen the Phillips M2.5x10.5 captive screws (1) that secure the hard drive to the computer.

56 Chapter 4 Removal and replacement procedures

3. Grasp the tab and slide the hard drive (2) to the right. Lift the hard drive up to remove it from the

hard drive bay (3).

4. If it is necessary to remove the hard drive bracket, follow these steps:

a. Remove the four Phillips M3.0x3.0 screws (1) that secure the hard drive bracket to the hard

drive.

b. Lift the bracket (2) straight up to remove it.

Reverse this procedure to reassemble and install the secondary hard drive.

Component replacement procedures 57

Smart Card reader

Description Spare part number

Smart Card reader (with cable) 688742-001

Smart Card reader cover 652546-001

Before removing the Smart Card reader, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

6. Position the computer with the front toward you.

7. Disconnect the zero insertion force (ZIF) connector (1), lift up the smart card reader until it is

almost vertical (2), and then remove the smart card reader (3).

8. Remove the Phillips M3.0x2.5 screw (1) that secures the Smart Card reader board to the Smart

Card reader cover.

58 Chapter 4 Removal and replacement procedures

9. Slide the Smart Card reader back toward the hinges on the Smart Card reader cover, and

remove the Smart Card reader board (2).

Reverse this procedure to reassemble and install the Smart Card reader.

Bluetooth module

NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The

Bluetooth module cable is included in the Cable Kit, spare part number 652545-001. See

module cable on page 103 for information on replacing the Bluetooth module cable.

Description Spare part number

Bluetooth module 655792–001

Before removing the Bluetooth module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Bluetooth

Battery on page 51).

Service access cover on page 52).

Component replacement procedures 59

Remove the Bluetooth module:

1. Remove the Bluetooth module cover.

2. Gently pry the Bluetooth module away from the adhesive in the base enclosure and lift the

Bluetooth module (1).

3. Disconnect the Bluetooth module from the Bluetooth cable (2), and remove the module.

Reverse this procedure to install the Bluetooth module.

WLAN module

Description Spare part number

Intel® Centrino™ Advanced-N 6205, 802.11a/b/g/n WLAN module 695915-001

60 Chapter 4 Removal and replacement procedures

Description Spare part number

Intel Centrino Ultimate-N 6300, 802.11a/b/g/n WLAN module 698588-001

Broadcom 802.11a/b/g/n 2x2WiFi Adapter 669832-001

CAUTION: The WLAN module and the WWAN module are not interchangeable.

To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

Remove the WLAN module:

1. Position the computer with the front toward you.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cables are numbered and connect from left to right on the WLAN

module.

3. Remove the two Phillips M2.0×2.0 screws (2) that secure the WLAN module to the system

board. (The WLAN module tilts up.)

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch (4) to prevent incorrect insertion of the

WLAN module into the WLAN module slot.

Reverse this procedure to install the WLAN module.

Component replacement procedures 61

WWAN module

Description Spare part number

HP un2430 EV-DO/HSPA Mobile Broadband Module 634400-001

HP hs2340 HSPA+ Mobile Broadband Module 668969-001

HP un2430 EV-DO/HPSA minicard9999 702080-001

HSPA+ with GPS minicard 710788–001

CAUTION: The WWAN module and the WLAN module are not interchangeable.

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

Remove the WWAN module:

1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The

blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2. Remove the two Phillips M2.0×2.0 screws (2) that secure the WWAN module to the system

board. (The WWAN module tilts up.)

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

62 Chapter 4 Removal and replacement procedures

Reverse this procedure to install the WWAN module.

RTC battery

Description Spare part number

RTC battery 651948-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Remove the RTC battery:

Disconnect the RTC battery cable (1) from the system board and remove the RTC battery (2).

▲

NOTE: You may need to remove some double-sided adhesive.

Reverse this procedure to install the RTC battery.

Optical drive

Battery on page 51).

Service access cover on page 52).

NOTE: The upgrade bay supports both optical drives and hard drives. If you switch from a hard

drive to an optical drive in the upgrade bay, you will need to remove four additional screws that secure the hard drive carrier.

Description Spare part number

Blu-ray R/RE DVD±RW SuperMulti Double-Layer Drive 688772-001

DVD±RW SuperMulti Double-Layer Drive 688770-001

Component replacement procedures 63

Description Spare part number

Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive 688771-001

DVD-ROM Drive 688769-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

Remove the optical drive:

1. Position the computer with the front toward you.

2. Loosen the Phillips captive screw (1) that secures the optical drive to the computer.

3. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the

tab to the left to release the optical drive from the computer.

4. Remove the optical drive (3).

64 Chapter 4 Removal and replacement procedures

5. If it is necessary to replace the optical drive bracket:

a. Position the optical drive with the rear toward you.

b. Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the

optical drive.

c. Remove the optical drive bracket (2).

6. If it is necessary to remove the optical drive bezel:

a. Insert the end of a paper clip into the release access hole (1) in the optical drive bezel.

Press in gently until the tray is released.

b. Firmly pull outward on the open tray (2) until the optical drive slides out.

Component replacement procedures 65

c. Firmly pull outward on the bezel to remove the bezel from the optical drive tray.

Reverse this procedure to reassemble and install the optical drive.

Upgrade bay hard drive

NOTE: The hard drive bracket is included in the Hard Drive Hardware Kit, spare part number

642774-001.

Description Spare part number

7.0 mm, 9.5 mm, or 12.7 mm 500 GB hard drive, 7200 rpm 634925-001

Before removing the upgrade bay hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

Remove the upgrade bay hard drive:

1. Position the computer with the front toward you.

66 Chapter 4 Removal and replacement procedures

2. Remove the four Phillips PM3.0×3.0 screws that secure the upgrade bay hard drive carrier to the

computer.

3. Loosen the 2 Phillips captive screws (1) that secure the hard drive to the carrier.

4. Insert a flat-bladed screwdriver or similar tool into the upgrade bay hard drive tab access (2) and

press the tab to the left to release the upgrade bay hard drive from the computer.

5. Lift and remove the upgrade bay hard drive (3), and then remove the hard disk drive interface

connector (4).

Reverse this procedure to reassemble and install the upgrade bay hard drive and upgrade bay hard drive carrier.

Primary memory module

NOTE: Primary memory is installed under the keyboard.

Component replacement procedures 67

A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots (primary memory slots). When adding or replacing memory modules, slot 1 must be populated before slot 2 is populated.

A computer having a system board with spare part number 688746-001 or 690035-001 has four memory slots (expansion memory slots) (on the bottom of the computer) and the primary memory slots (under the keyboard). Slot 2 cannot be populated if slot 1 is not populated.

Description Spare part number

8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001

4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001

2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652972-001

NOTE: A memory module must be installed in the bottom primary memory module slot before a

memory module is installed in the top primary memory module slot.

Before removing a primary memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

6. Remove the hard drive (see

7. Remove the keyboard (see

Battery on page 51).

Service access cover on page 52)

Primary hard drive on page 54).

Keyboard on page 71).

Remove the primary memory module:

1. Spread the retaining tabs (1) on each side of the primary memory module slot to release the

primary memory module. (The edge of the module opposite the slot rises away from the computer.)

2. Remove the primary memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the

primary memory module slots.

68 Chapter 4 Removal and replacement procedures

Reverse this procedure to install a primary memory module.

Expansion memory module

NOTE: Expansion memory slots are located in a compartment on the bottom of the computer.

A computer having a system board with spare part number 690034-001 or 688745-001 has two memory slots, which are called primary memory slots in this MSG. When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.

A computer having a system board with spare part number 688746-001 or 690035-001 has four memory slots. On these computers, in both the expansion memory slots (on the bottom of the computer) and the primary memory slots (under the keyboard), slot 1 must be populated before slot 2 is populated.

Description Spare part number

8192 MB memory module (PC3-12800, 1600 MHz, DDR3) 670034-001

4096 MB memory module (PC3-12800, 1600 MHz, DDR3) 641369-001

2048 MB memory module (PC3-12800, 1600 MHz, DDR3) 652972-001

NOTE: A memory module must be installed in the right expansion memory module slot before a

memory module is installed in the left expansion memory module slot.

Before removing an expansion memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

Remove an expansion memory module:

1. Spread the retaining tabs (1) on each side of the expansion memory module slot to release the

expansion memory module. (The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 69

2. Remove the expansion memory module (2) by pulling the module away from the slot at an

angle.

NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the

expansion memory module slots.

Reverse this procedure to install an expansion memory module.

70 Chapter 4 Removal and replacement procedures

Keyboard

For use in: Spare part number For use in: Spare part number

Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable):

Belgium 688738-A41 Norway 688738-091

Denmark 688738-081 Russia 688738–251

Finland and Sweden 688738-B71 France 688738-051

Germany 688738-041 South Korea 688738-AD1

Thailand 688738-281 Switzerland 688738-BG1

International 688738-B31 Taiwan 688738-AB1

The United States 688738-001 The United Kingdom and Singapore 688738-031

Italy 688738-061 Latin America 688738-161

India 688738–D61 Canada 688738–DB1

Czech Republic and Slovakia 688738–FL1

Keyboard without backlight (includes keyboard cable, pointing stick and pointing stick cable):

Belgium 688737-A41 Greece 688737-151

Brazil 688737-201 Norway 688737-091

Bulgaria 688737-261 Portugal 688737-131

Taiwan 688737-AB1 Russia 688737-251

Denmark 688737-081 Saudi Arabia 688737-171

Finland and Sweden 688737-B71 Slovenia 688737-BA1

France 688737-051 South Korea 688737-AD1

Latin America 688737–161 Spain 688737-071

Germany 688737-041 Switzerland 688737-BG1

Romania 688737–271 Northwest Africa 688737–FP1

Hungary 688737-211 Thailand 688737-281

Iceland 688737-DD1 Turkey 688737-141

International 688737-B31 The United Kingdom and Singapore 688737-031

Israel 688737-BB1 The United States 688737-001

Italy 688737-061 India 688737–D61

Japan 688737-291 Canada 688737–DB1

Czech Republic and Slovakia 688737–FL1

Windows 8 Keyboard without backlight (includes keyboard cable, pointing stick and pointing stick cable):

United States 701977–001 Northwest Africa 701977-FP1

The United Kingdom and Singapore 701977-031 Germany 701977-041

France 701977-051 Italy 701977-061

Component replacement procedures 71

For use in: Spare part number For use in: Spare part number

Spain 701977-071 Denmark 701977-081

Norway 701977-091 Portugal 701977-131

Turkey 701977-141 Greece 701977-151

Latin America 701977-161 Saudi Arabia 701977-171

Brazil 701977-201 Hungary 701977-211

Russia 701977-251 Bulgaria 701977-261

Romania 701977-271 Thailand 701977-281

Japan 701977-291 Belgium 701977-A41

Taiwan 701977-AB1 South Korea 701977-AD1

Internationally 701977-B31 Finland and Sweden 701977-B71

Slovenia 701977-BA1 Israel 701977-BB1

Switzerland 701977-BG1 India 701977-D61

Canada 701977-DB1 Iceland 701977-DD1

Czech Republic and Slovakia 701977-FL1

Windows 8 Keyboard with backlight (includes keyboard cable, pointing stick and pointing stick cable):

The United States 701978-001 The United Kingdom and Singapore 701978-031

Germany 701978-041 France 701978-051

Italy 701978-061 Denmark 701978-081

Norway 701978-091 Latin America 701978-161

Russia 701978-251 Thailand 701978-281

Belgium 701978-A41 Taiwan 701978-AB1

South Korea 701978-AD1 Internationally 701978-B31

Sweden and Finland 701978-B71 Switzerland 701978-BG1

India 701978-D61 Canada 701978-DB1

Czech Republic and Slovakia 701978-FL1

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 51).

72 Chapter 4 Removal and replacement procedures

5. Remove the service access cover (see Service access cover on page 52).

6. Remove the optical drive (see

Optical drive on page 63) or upgrade bay hard drive (see Upgrade

bay hard drive on page 66).

NOTE: The optical drive or hard drive carrier in the upgrade bay must be removed in order to

remove the keyboard.

Remove the keyboard:

1. Position the computer with the front toward you.

2. Loosen the three Phillips captive screws that secure the keyboard to the computer.

3. Position the computer on its side with the display open at a 90 degree angle.

Component replacement procedures 73

4. Insert a small tool at an angle through the hole in the optical drive bay at an angle to push out

the top edge of the keyboard. This gives you access to the back of the keyboard and releases the top edge of the keyboard.

NOTE: Make sure that the optical drive or upgrade hard drive have been removed before

performing this procedure.

5. Turn the computer right-side up, with the front toward you.

6. Open the display as far as it will open.

7. Lift the top edge (1) of the keyboard until it rests at an angle.

8. Slide the keyboard back toward the display (2).

9. Release the keyboard ZIF connector (1) and lift the keyboard cable (2) to release it.

74 Chapter 4 Removal and replacement procedures

10. Release the pointing stick ZIF connector (3) and lift the cable (4) to release it.

Reverse this procedure to install the keyboard.

Fan/graphics board heat sink assembly

NOTE: The fan/graphics board heat sink assemblies include replacement thermal material.

Description Spare part number

For use only with computer models equipped with AMD graphics subsystems 688733-001

For use only with computer models equipped with NVIDIA graphics subsystems 696435-001

NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side

of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the graphics board heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 51).

Component replacement procedures 75

5. Remove the service access cover (see Service access cover).

6. Remove the optical drive (see

Optical drive on page 63) or upgrade bay hard drive (see Upgrade

bay hard drive on page 66).

7. Remove the keyboard (see

8. Remove the top cover (see

9. Remove the display assembly (see

Keyboard on page 71).

Top cover on page 83)

Display assembly on page 88).

Remove the fan/graphics board heat sink assembly:

NOTE: Before proceeding, make sure you disconnect the power button board cable and the RJ-45

cable.

1. Following the sequence stamped into the graphics board heat sink, loosen the 4 Phillips captive

screws (1) that secure the graphics board heat sink/fan assembly to the system board.

76 Chapter 4 Removal and replacement procedures

2. Lift the heat sink/fan assembly (2) straight up to remove it.

NOTE: Due to the adhesive quality of the thermal material located between the fan/graphics

board heat sink assembly and graphics board components, it may be necessary to move the graphics board heat sink from side to side to detach it from the system board.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the graphics

board heat sink and the graphics board each time the graphics board heat sink is removed: Thermal paste is used on the largest component (1) and (2) on the graphics board and the graphics board heat sink section (3) and (4) that service it.

Reverse this procedure to install the fan/graphics board heat sink assembly.

Component replacement procedures 77

Display bezel

Description Spare part number

Display bezel for use with computer models without a webcam 688763-001

Before removing the display bezel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display assembly (see

Display assembly on page 88).

Remove the display bezel:

1. Remove the screw covers (1), the captive screw (2), and the two screws (3) that secure the

display bezel to the display enclosure.

2. Remove the screw covers securing the bezel to the display panel (1), and then remove the

screws (2).

78 Chapter 4 Removal and replacement procedures

3. Flex the inside edges of the top edge (3), the left and right sides (4), and the bottom edge (5) of

the display bezel until the bezel disengages from the display enclosure and then remove the bezel (6).

Reverse this procedure to install the display bezel.

Display panel

Description Spare part number

43.9 cm (17.3 in), HD+ AG LED WVA 691223-001

43.9 cm (17.3 in), FHD AG WVA 691224-001

Before removing the display panel, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display assembly (see

5. Remove the display bezel (see

Remove the display panel:

1. Remove the 2 Torx screws on each hinge (1).

2. Remove the two Phillips rawhead screws (2) on the upper left and right corners of the display

panel.

Display assembly on page 88).

Display bezel on page 78).

Component replacement procedures 79

3. Remove the 1 Phillips screws (3) that secure the display panel brackets to the hinge pipe.

4. Slide the hinge pipe to the right (1) and remove the hinge pipe (2).

NOTE: Make sure you pull back the antenna cables when removing the hinge pipe.

5. Remove the display panel.

Reverse this procedure to reassemble and to install the display panel.

80 Chapter 4 Removal and replacement procedures

Display panel cable

Description Spare part number

Display panel cable (select models only) 688761-001

To remove the display panel cable:

Release the adhesive tape that secures the display panel cable to the display panel (1).

▲

Disconnect the cable (2), and then remove the cable (3).

Hinge brackets

Description Spare part number

Display hinge brackets (consists of the hinge piece and the vertical support brackets for the left and right sides)

To remove the display panel hinge brackets:

652528-001

Component replacement procedures 81

Remove the 4 screws that secure each hinge assembly to the panel (1), and then remove the

▲

hinge brackets (2).

Webcam module

Description Spare part number

Webcam module with microphone 688752-001

Before removing the webcam module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the display assembly (see

5. Remove the display panel (see

Display assembly on page 88).

Display panel on page 79).

82 Chapter 4 Removal and replacement procedures

Remove the webcam module:

1. Lift the WLAN antenna cables (1), and then remove the WWAN antenna cables (2).

2. Remove the webcam cable (1) from the hinges and then disconnect the webcam cable from the

display enclosure (2).

3. Remove the webcam module from the display enclosure (3).

Reverse this procedure to install the webcam module.

Top cover

Description Spare part number

Top cover (includes TouchPad) 688747-001

Component replacement procedures 83

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

6. Remove the optical drive (see

bay hard drive on page 66).

7. Remove the keyboard (see

Remove the top cover:

1. Position the computer right-side up, with the front toward you.

2. Remove the 8 Torx M2.5x6.0 screws that secure the base enclosure to the top cover.

Battery on page 51).

Service access cover on page 52).

Optical drive on page 63) or upgrade bay hard drive (see Upgrade

Keyboard on page 71).

84 Chapter 4 Removal and replacement procedures

3. Remove the two Phillips M2.5x3 screws in the optical drive/upgrade drive bay (1) and the four

Phillips M2.5x3.0 screws inside the battery bay (2).

4. Disconnect the power button board cable (1). Disconnect the TouchPad cable on the left (2) and

the right sides (3).

5. Disconnect the fingerprint reader cable (4) and then disconnect the application board cable (5).

6. Position the computer right-side up.

Component replacement procedures 85

7. Grasp the top cover by the hole in the optical disk drive/upgrade drive bay and lift up the front

edge of the top cover (1).

8. Remove the top cover from the base enclosure (2).

9. If it is necessary to replace the TouchPad:

a. Lift the adhesive tape (1), lift and release the TouchPad cable from the opening in top cover

(2), and then release the TouchPad cable (3).

b. Remove the three screws (1) securing the TouchPad to the top cover.

c. Release the TouchPad from the front clip (2) securing the TouchPad to the top cover.

86 Chapter 4 Removal and replacement procedures

d. Release the TouchPad from the front right side clip (3) and then remove the TouchPad

from the top cover.

Reverse this procedure to install the top cover and TouchPad.

NOTE: In reversing this procedure, make sure that the display latch assembly actuator lines up

correctly with the top cover to avoid damaging any components.

Component replacement procedures 87

Display assembly

Description Spare part number

Display panel, 43.9 cm (17.3 in), High Definition Plus (HD+) Anti-Glare (AG) LED WVA without webcam

Display panel, 43.9 cm (17.3 in), FHD AG LED WVA 691224-001

43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color with webcam (not available with HP Mobile Broadband)

43.9 cm (17.3 in), FHD AG RGB LED UVWA Dream Color without webcam (not available with HP Mobile Broadband)

Display Hinge Kit 652528-001

Display hinge covers 652529-001

691223-001

688736-001

688735-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

Battery on page 51).

Service access cover on page 52).

6. Remove the optical drive (see

Optical drive on page 63) or upgrade bay hard drive (see Upgrade

bay hard drive on page 66).

7. Remove the keyboard (see

8. Remove the top cover (see

Keyboard on page 71).

Top cover on page 83).

Remove the display assembly:

1. Position the computer upside down.

88 Chapter 4 Removal and replacement procedures

2. Remove the tape (1) that secures the WLAN and WWAN cables to the system board. (2).

3. Turn the computer right side up, facing you. Feed the WLAN and WWAN cables through the

hole next to the keyboard screw (1), and then lift the cable free of the routing areas (2). Disconnect the webcam cable (3).

4. Position the computer with the rear towards you.

CAUTION: Support the display assembly when removing the display screws in the following

steps. Failure to support the display assembly can result in damage to the assembly and other components.

Component replacement procedures 89

5. Disconnect the display panel cable (1), and then remove the cable (2).

NOTE: Make sure all cables are freed from the clips in the routing channel.

6. Turn the unit around, and then remove the Torx M2.5x7.0 screws (1) that secure the display

hinges to the base enclosure. Next, remove the Torx M2.5x3.0 screws (2) that secure the hinge cover to the base enclosure. Remove the four 8 millimeter Torx screws (3) that secure the hinge cover to the base enclosure.

90 Chapter 4 Removal and replacement procedures

7. Position the computer with the rear toward you. Lift the rear hinges and remove.

8. Remove the two 6 millimeter Torx screws securing the display panel to the base enclosure (1)`,

and then remove the display panel (2).

Reverse this procedure to reassemble and to install the display assembly.

Power button board

Description Spare part number

Power button board 688749-001

Component replacement procedures 91

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the service access cover (see

6. Remove the optical drive (see

Battery on page 51)

Service access cover on page 52).

Optical drive on page 63) or upgrade bay hard drive (see Upgrade

bay hard drive on page 66).

7. Remove the keyboard (see

8. Remove the top cover (see

Keyboard on page 71).

Top cover on page 83).

Remove the power button board:

1. Position the top cover upside down with the front toward you.

2. Slide the power button board cable out from the clips in the top cover (1).

3. Remove the conductive tape (2) that secures the power button board cable to the top cover.

4. Remove the two Phillips M2.5x3.0 screws (3) that secure the power button board to the top

cover, and then remove the power button board (4).

Reverse this procedure to install the power button board.

Application button board

Description Spare part number

Application button board 696901-001

92 Chapter 4 Removal and replacement procedures

HP 8770w User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Display — Windows models

Display — SUSE Linux models

TouchPad

Lights

Buttons and fingerprint reader (select models only)

Keys — Windows systems

Keys — SUSE Linux models

Front

Right

Left

Rear

Bottom

3 Illustrated parts catalog

Computer major components

Display components

Mass storage devices

Miscellaneous parts

Sequential part number listing

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and and pointing stick connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag and PCID label

Service tag

PCID label

Windows 8 models

Non Windows 8 models

Computer feet

Battery

Service access cover

Primary hard drive

Secondary hard drive

Smart Card reader

Bluetooth module

WLAN module

WWAN module

RTC battery

Optical drive

Upgrade bay hard drive

Primary memory module

Expansion memory module

Keyboard

Fan/graphics board heat sink assembly

Display bezel

Display panel

Display panel cable

Hinge brackets

Webcam module

Top cover

Display assembly

Power button board

Application button board