HP 8500 N Quick Reference Guide

8500, 8500 N, 8500 DN Printer

English

HP Color LaserJet
8500, 8500 N,
8500 DN Printer

Quick Reference
Guide

Copyright Information

© 1997 Hewlett-Packard
Company

All Rights Reserved.
Reproduction, adaptation,
or translation without
prior written permission
is prohibited, except as
allowed under the
copyright laws.

Part number:
C3983-90919
First Edition:
October, 1997

Warranty

The information
contained in this
document is subject to
change without notice.

Hewlett-Packardmakes
no warranty of any kind
with respect to this
information.
HEWLETT-PACKARD
SPECIFICALLY
DISCLAIMS THE
IMPLIED WARRANTY
OF
MERCHANTABILITY
AND FITNESS FOR A
PARTICULAR
PURPOSE.

Hewlett-Packardshallnot
be liable for any direct,
indirect, incidental,
consequential, or other
damage alleged in
connection with the
furnishing or use of this
information.

Trademark Credits

CompuServeTMis a U.S.

trademark of
CompuServe, Inc.

All other products
mentioned herein may be
trademarks of their
respective companies.

Contents

1 Common Messages

Printer Control Panel Messages . . . . . . . . . . . . . . . . . 1-1

2 Loading Media

Media Specifications . . . . . . . . . . . . . . . . . . . . . . . 2-1

Loading the Input Trays . . . . . . . . . . . . . . . . . . . . . 2-3

ConfiguringMediaType in the Printer ControlPanel . . . . . . 2-6

3 Media Jams

Removing Jammed Media . . . . . . . . . . . . . . . . . . . . 3-1

A Service and Support Information

Take a look at all HP Support has to offer! . . . . . . . . . . . . A-1

EN Contents i

Finding Information About the Printer

Getting Started Guide providesinformationon
installing the hardware andsoftwarefor the
printer.

Quick Reference Guide (this guide)provides
information at the printer on media jams,
loading media, and common printer control
panel messages.

Online Help provides informationat your
computer about the printer softwareand printer
drivers.

Online User’sGuideprovides information at
your computer on the printer hardware,
troubleshooting,andcustomer service.

ii Finding Information About the Printer EN

Common Messages

Printer Control Panel Messages

The following are common printer control panel messages for
conditions thatwillcause theprinter to stop working. For a more
complete list of messages, see the online user’s guide, or contact the
system administrator.

Control Panel Message Description Recommended Action

41.3 UNEXPECTED
PAPER SIZE
LOAD TRAY 1
<Type> <Size>

41.5 UNEXPECTED
PAPER TYPE
LOAD TRAY <X>
<Type> <Size>

CLEAR DUPLEX JAM
LOWER LEFT DOOR

CLEAR FUSER JAM
LOWER LEFT DOOR

CLEAR INPUT JAM The printer senses a media jam

CLEAR
MAILBOX JAM

CLEAR OUTPUT JAM
UPPER LEFT DOOR

Tray 1 is configured for one
media size, but the printer
detects thata different sizehas
been fedfrom tray 1.
<Type> and <Size>are the
media type andsize specified in
the printer driver or application.

The printer was expecting one
type of media to be fedfrom an
input trayand another typewas
fed.

The printer senses a media jam
in the duplexunit.

The printer senses a media jam
in the fuserarea.

in an inputtray

The printer senses a media jam
in the multi-bin mailbox.

The printer senses a media jam
in the topoutput bin.

Load the proper-size media in tray1
or reconfiguretray 1 forthe media
size it contains.

Open andclose the front door. The
printer should feed the page through
the printer. Verify thatthe printer
control panel configuration and
media are correct.

See “To clear jams fromthe optional
duplexer”in chapter 3.

See “To clear jams fromthe fuser
area” in chapter 3.

See “To clear jams intray 1,” “To
clear jams in trays 2 and 3,”and “To
clear jams in the optional tray4” in
chapter 3.

See “To clear jams fromthe optional
multi-bin mailbox”in chapter 3.

See “To clear topoutput bin and
upper leftdoor jams” in chapter 3.

1

EN Common Messages 1-1

Control Panel Message Description Recommended Action

CLEAR PAPER JAM The printer sensesa media jam. Openthe printer to locateand clear

CLEAR TRANSFER
JAM

CLEAR TRAY 4 JAM The printer senses a media jam

CLEAR UNEXPECTED
PAPER SIZE JAM
THEN LOAD TRAY 1
<Type> <Size>

CLEARING PAPER
FROM PRINTER

CLOSE
<Location> DOOR

DRUM ERROR
REPLACE DRUM KIT

DRUM LIFE LOW
REPLACE DRUM KIT

DRUM LIFE OUT
REPLACE DRUM KIT

DUPLEX ERROR
CHECK DUPLEXER

FACE UP
OUTPUT BIN FULL

FUSER LIFE LOW
REPLACE KIT

The printer senses a media jam
in the transfer drum area.

in tray4.
The printer senses a media jam

in tray1.

The printer is attempting to
remove unusable media (such
as media damagedin a media
jam).

The printer senses that one of
the printerdoors is not closed
properly.
<Location> isone of the printer
doors.

The printer has detected an
error in the imaging drum.

The imaging drumis almost
past its specified life.

The imaging drumis past its
specified life.

The printer has detected an
error in the duplexer preventing
two-sided printing.

The top output bin of the
multi-bin mailboxis full.

The fuser is almost past its
specified life.

the jam.For more information, see
chapter 3,“Media Jams.”

See “To clearregistration and
transferarea jams” in chapter 3.

See “To clearjams in the optional
tray 4” in chapter 3.

See “To clearjams in tray 1”in
chapter 3.

No action is required.

Close the door indicated in the
message.After all printer doorsare
closed, theprinter control panel
might displaythe message WARMING
UP.

Printing cannot continueuntil the
drum kit has been replaced. See the
installation guideincluded with the
drum kit.

Although printingcan continue, the
drum kit should be replaced for
optimum printeroperation. See the
installation guideincluded with the
drum kit.

Printing cannot continueuntil the
drum kit has been replaced. See the
installation guideincluded with the
drum kit.

Remove theduplexer.Check forand
remove any jammed media from the
duplexerand reinstall the duplexer.

Remove all mediafrom the top
output binon the multi-bin mailbox.

Although printingcan continue, the
fuser should be replaced for optimum
printer operation.See the installation
guide includedwith the fuser kit.

1-2 Common Messages EN

Control Panel Message Description Recommended Action

FUSER LIFE OUT
REPLACE KIT

INPUT DEVICE
PAPER PATH OPEN

INSTALL <Color> TONER One or more ofthe four toner

INSTALL FUSER
LOWER LEFT DOOR

INSTALL IMAGING
DRUM
OPEN FRONT DOOR

INSTALL
TRANSFER DRUM
OPEN RIGHT DOOR

LOCK TONER LEVER The bluelever inside the clear

MAILBOX X
OUTPUT BIN FULL

MAILBOX NOT
ATTACHED

MANUALLY FEED
<Type> <Size>

OFFLINE The printer is offline and there

POWERSAVE ON The printer is in power save

The fuser and paper rollers are
past theirspecified life.

The media transfer door on tray
4 is open.

cartridges are either not
installed or not correctly
installed in theprinter.
<Color> can becyan, magenta,
yellow,or black.

The printer has detected that
the fuser is not installed.

The printer has detected that
the imaging drumis not installed.

The printer has detected that
the transferdrum is not installed.

door is not locked.

A mailbox on the multi-bin
mailbox is full (
1 through 8).

The multi-binmailbox is not
correctly attached tothe printer.

The printer is requesting that a
sheet ofmedia or an envelope
be manually fed.

are no error messages pending.

mode.

X

can be mailbox

Replace the fuser kit and reset the
fuser counterbefore attempting to
print.See the installation guide
included with thefuser kit.

Close the media transfer door.

Insert the cartridge ormake sure the
installed cartridge isfully seated in
the printer.

Install the fuser and verify thatit is
properly seated in the printer before
attempting toprint. See the
installation guideincluded with the
fuser kit.

Install the imaging drum before
attempting toprint. See the getting
started guide orthe installation guide
included with thedrum kit.

Install the transfer drum before
attempting toprint. See the getting
started guide orthe installation guide
included with thetransfer kit.

Open thefront door of theprinter,
open the clear door, swingthe blue
leverto the left tolock it, and close
the clear door and the front door.

Remove all media from the mailbox.

Push the mailbox up against the
printer.Verifythat the wheelson the
multi-bin mailboxare not preventing
the mailboxfrom attaching to the
printer.

Load the proper type and sizemedia
into tray1.

Press [Go] to bring the printer online.

Clear this message by pressing any
key orby sending a printjob to the
printer.

1

Messages

EN Common Messages 1-3