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HP ScanJet Enterprise 8500 fn1
User Guide
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Copyright and License
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and services
are set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warran ty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
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are trademarks of Adobe Systems
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Microsoft®, Windows®, Windows® XP, and
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®
is a registered trademark of The Open
UNIX
Group.
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Table of contents
1 Product basics ............................................................................................................................................... 1
Product features .................................................................................................................................................... 2
Front view .............................................................................................................................................................. 4
Back view ............................................................................................................................................................... 4
Sleep Mode ............................................................................................................................................................. 6
Auto-shutdown feature ......................................................................................................................................... 7
2 Control panel ................................................................................................................................................ 9
Control-panel layout ........................................................................................................................................... 10
Interpret control panel status lights ................................................................................................................... 11
Control panel messages ...................................................................................................................................... 12
Home screen ........................................................................................................................................................ 13
Buttons on the touch screen ............................................................................................................................... 14
Control-panel help system .................................................................................................................................. 15
3 Administration - Configure the product ......................................................................................................... 17
Supported utilities for Windows .......................................................................................................................... 18
HP Web Jetadmin .............................................................................................................................. 18
Embedded Web Server ...................................................................................................................... 18
HP Digital Sending Software (HP DSS) .............................................................................................. 18
Supported network protocols ............................................................................................................................. 19
Supported e-mail protocols ................................................................................................................................ 21
Basic configuration using the Administration menu .......................................................................................... 22
Navigate the Administration menu ................................................................................................... 22
Jetdirect menus .............................................................................................................. 23
Configure language settings ............................................................................................................. 28
Configure time settings ..................................................................................................................... 28
Assign IP address .............................................................................................................................. 28
Set up and configure e-mail settings using the E-mail Setup Wizard ............................................. 29
Manually configure IPv4 TCP/IP parameters from the control panel .............................................. 29
Manually configure IPv6 TCP/IP parameters from the control panel .............................................. 30
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Disable network protocols (optional) ............................................................................................... 30
Link speed and duplex settings ........................................................................................................ 31
Basic configuration using the Embedded Web Server ........................................................................................ 32
View or change network settings ..................................................................................................... 32
Set or change the administrator password ...................................................................................... 32
Configure e-mail options .................................................................................................................. 32
Save to Network Folder Setup .......................................................................................................... 33
Configure save to SharePoint options ............................................................................................. 33
Configure USB storage device settings ............................................................................................ 34
Configure Quick Sets ......................................................................................................................... 34
Configure general security settings ................................................................................................. 35
Configure access control security settings ...................................................................................... 35
Additional configuration using the Embedded Web Server ................................................................................ 36
4 Administration - Manage the product ............................................................................................................ 37
Use information pages ........................................................................................................................................ 38
Use the Embedded Web Server ........................................................................................................................... 39
Open the Embedded Web Server ...................................................................................................... 39
Embedded Web Server options ......................................................................................................... 39
Use HP Web Jetadmin software .......................................................................................................................... 41
Controlling digital-sending security ................................................................................................................... 42
Network authentication .................................................................................................................... 42
Secure e-mail .................................................................................................................................... 42
Restrict software access ................................................................................................................... 42
Security features ................................................................................................................................................. 43
Secure the Embedded Web Server .................................................................................................... 43
Manage temporary job files .............................................................................................................. 43
Secure Storage Erase ........................................................................................................................ 44
Data affected .................................................................................................................. 44
Secure File Erase ............................................................................................................................... 44
Secure Disk Erase .............................................................................................................................. 44
HP High-Performance Secure Hard Disks ......................................................................................... 44
Manage certificates ........................................................................................................................... 45
Load a certificate ............................................................................................................ 45
Load a certificate revocation list (CRL) ........................................................................... 45
Authentication and authorization ..................................................................................................... 45
Energy settings .................................................................................................................................................... 47
Upgrade the firmware ......................................................................................................................................... 48
Backup product data ........................................................................................................................................... 49
Restore product data ........................................................................................................................................... 50
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5 Load originals ............................................................................................................................................. 51
Use the automatic document feeder (ADF) ......................................................................................................... 52
Document loading tips ...................................................................................................................... 52
Document loading tips for mixed-size documents .......................................................................... 53
How to load documents .................................................................................................................... 53
Use the scanning glass ........................................................................................................................................ 55
6 Scan and send documents ............................................................................................................................ 57
Sign in ................................................................................................................................................................... 57
New scanner features .......................................................................................................................................... 58
Preview a scan ..................................................................................................................................................... 59
Use the Image Preview screen .......................................................................................................... 59
Send a scanned document to one or more e-mails ............................................................................................ 61
Use the address book ........................................................................................................................ 61
Create a recipient list ...................................................................................................... 61
Use the Personal or Shared Contacts address book ...................................................... 61
Add entries to the Personal or Shared Contacts address books ................. 61
Delete entries from the Personal Contacts address book .......................... 62
Use the Send E-mail screen .............................................................................................................. 62
Send documents ................................................................................................................................ 63
Send a document ............................................................................................................ 63
Use the auto-complete function .................................................................................... 63
Fax a scanned document ..................................................................................................................................... 64
Use the Send Fax screen ................................................................................................................... 64
Send a fax .......................................................................................................................................... 65
Save to a network folder or USB storage device ................................................................................................ 66
Save to a SharePoint site ..................................................................................................................................... 67
Send or save a document using Quick Sets ......................................................................................................... 68
Scan to a workflow destination ........................................................................................................................... 69
7 Maintain the product ................................................................................................................................... 71
Order maintenance and scanning supplies ......................................................................................................... 72
Clean the touch screen ........................................................................................................................................ 72
Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background ........... 72
Clean the rollers ................................................................................................................................................... 76
8 Replace and install components ................................................................................................................... 79
Replace the rollers ............................................................................................................................................... 80
Replace the separation pad ................................................................................................................................. 84
Replace the front panel ....................................................................................................................................... 88
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Replace the keyboard .......................................................................................................................................... 91
Replace the hard drive ......................................................................................................................................... 93
Install a Jetdirect card ......................................................................................................................................... 96
Install an accessory into the hardware integration pocket ................................................................................ 98
9 Troubleshooting ........................................................................................................................................ 101
Scan errors ......................................................................................................................................................... 101
Basic troubleshooting tips ................................................................................................................................ 103
Installation problems ........................................................................................................................................ 104
Initialization or hardware problems ................................................................................................................. 104
Check the Ethernet connection ....................................................................................................... 104
Check that the product has power .................................................................................................. 105
Reset the product ............................................................................................................................ 105
The product has paused or shut down .............................................................................................................. 106
The product is displaying a “pause” message on the touch screen .............................................. 106
I received an e-mail indicating that the product has shut down ................................................... 106
Paper feeding problems .................................................................................................................................... 107
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................................ 107
Scanning fragile originals ............................................................................................................... 107
Paper does not feed from the product ........................................................................................... 107
Originals are curling up in the document output tray .................................................................... 108
The bottom of the scanned image is cut off .................................................................................. 108
The scanned images have streaks or scratches ............................................................................. 108
An item loaded in the document input tray jams repeatedly ........................................................ 108
Clear jams from the paper path ...................................................................................................... 108
The product has stopped working correctly ..................................................................................................... 110
Solve e-mail problems ...................................................................................................................................... 111
Validate the SMTP gateway address .............................................................................................. 111
Validate the LDAP gateway address ............................................................................................... 111
Solve network problems ................................................................................................................................... 112
Restore factory settings .................................................................................................................................... 113
Contact HP Support ........................................................................................................................................... 113
10 Specifications and warranty ..................................................................................................................... 115
Product specifications ....................................................................................................................................... 116
Document feeder specifications ....................................................................................................................... 116
Environmental specifications ............................................................................................................................ 116
Certificate of Volatility ...................................................................................................................................... 117
Volatile memory .............................................................................................................................. 117
Non-volatile memory ...................................................................................................................... 117
Hard disk drive memory .................................................................................................................. 117
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Regulatory model number ................................................................................................................................ 118
Environmental product stewardship program ................................................................................................. 119
Protecting the environment ........................................................................................................... 119
Ozone production ............................................................................................................................ 119
Power consumption ........................................................................................................................ 120
Toner consumption ......................................................................................................................... 120
Paper use ......................................................................................................................................... 120
Plastics ............................................................................................................................................ 120
HP LaserJet print supplies .............................................................................................................. 120
Paper ............................................................................................................................................... 121
Material restrictions ........................................................................................................................ 121
Disposal of waste equipment by users (EU and India) ................................................................... 121
Electronic hardware recycling ........................................................................................................ 121
Brazil hardware recycling information ........................................................................................... 122
Chemical substances ....................................................................................................................... 122
Product Power Data per European Union Commission Regulation 1275/2008 ............................ 122
SEPA Ecolabel User Information (China) ........................................................................................ 122
The regulation of the implementation on China energy label for printer, fax, and copier ........... 122
Restriction on Hazardous Substances statement (India) .............................................................. 123
Restriction on Hazardous Substances statement (Turkey) ........................................................... 123
Restriction on Hazardous Substances statement (Ukraine) .......................................................... 123
Substances Table (China) ................................................................................................................ 123
Material Safety Data Sheet (MSDS) ................................................................................................ 124
EPEAT .............................................................................................................................................. 124
For more information ...................................................................................................................... 124
HP limited warranty statement ......................................................................................................................... 125
UK, Ireland, and Malta ..................................................................................................................... 126
Austria, Belgium, Germany, and Luxemburg .................................................................................. 126
Belgium, France, and Luxemburg ................................................................................................... 127
Italy .................................................................................................................................................. 128
Spain ................................................................................................................................................ 128
Denmark .......................................................................................................................................... 129
Norway ............................................................................................................................................ 129
Sweden ............................................................................................................................................ 129
Portugal ........................................................................................................................................... 129
Greece and Cyprus ........................................................................................................................... 130
Hungary ........................................................................................................................................... 130
Czech Republic ................................................................................................................................ 130
Slovakia ........................................................................................................................................... 131
Poland ............................................................................................................................................. 131
Bulgaria ........................................................................................................................................... 131
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Romania .......................................................................................................................................... 132
Belgium and the Netherlands ......................................................................................................... 132
Finland ............................................................................................................................................. 132
Slovenia ........................................................................................................................................... 133
Croatia ............................................................................................................................................. 133
Latvia ............................................................................................................................................... 133
Lithuania .......................................................................................................................................... 134
Estonia ............................................................................................................................................. 134
Index ........................................................................................................................................................... 135
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1 Product basics
This User Guide covers what you need to know about using your product.
Product features
●
Front view
●
Back view
●
Sleep Mode
●
Auto-shutdown feature
●
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Product features
Table 1-1 Features
Resolution 600 pixels per inch (ppi)
Memory ● 1792 MB of random-access memory (RAM).
User interface ● HP Easy Select full color control panel
Paper-handling ● Document feeder: Holds up to 100 sheets of paper.
512 MB on formatter
◦
1024 MB on scanner
◦
◦ 256 on Jetdirect Inside (JDI) networking
Memory Enhancement technology (MEt) automatically compresses data to use RAM more
●
efficiently.
Embedded Web Server (EWS) to configure the product and gain access to support
●
Two-sided scanning: The document feeder has an automatic duplexer for scanning two-sided
●
documents.
Blank page suppression: Suppresses blank pages in scanned output (works best with white or
●
light-colored pages).
Standard output tray: The output tray is located near the bottom of the product.
●
● HP Precision Feed technology with multiphase pick process, advanced separation and intelligent
picking technologies, mixed-stack handling, and ultrasonic double-feed detection.
Connectivity ● Local area network (LAN) connector (RJ-45) for Jetdirect Inside (JDI)
One enhanced input/output (EIO) slot
●
Covered USB 2.0 connection for FAT-formatted portable storage device.
●
The Administrator must enable this USB port before it can be used.
NOTE: USB-connected external hard drives are not supported.
Optional HP Digital Sending Software (DSS).
●
● Hardware integration pocket.
Environmental features ● Sleep Timer Settings saves energy by causing the scanner to default to Sleep Mode after 15
minutes of inactivity.
High content of recyclable components and materials
●
●
ENERGY STAR
Security features ● Secure disk erase
Secure storage erase
●
Secure file erase
●
● Authentication
®
qualified
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Table 1-1 Features (continued)
◦ User access code authentication
Windows (Kerberos and NTLM)
◦
LDAP
◦
● Jetdirect Inside (JDI)
◦ IPsec
◦ Password protection
SSL
◦
◦ TLS
SNMPv3
◦
802.1x authentication
◦
◦ IPP over TLS
Secure communication between the product and network servers
●
IPsec security (hardware)
●
● HP High-Performance Secure Hard Disk
Scanning and sending ● Modes for text, graphics, and mixed text and graphics formats
Embedded OCR
●
Job-interrupt feature
●
● Control-panel animations (for example, jam recovery)
Scan and send to e-mail, fax, network folder, USB device, and SharePoint
●
Address book for e-mail and fax
◦
◦ Send to digital fax (Internet and LAN fax)
● Retrieve contacts from a network directory (LDAP)
Automatic duplex (two-sided) scanning
●
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Front view
CAUTION: If you need to move the product, always lift the product from the base. Do not lift using the keyboard.
1 Power button
2Keyboard
3 Covered USB connector for FAT-formatted portable storage device
4 Covered hardware integration pocket
5 Control panel
6Paper stops
7 Automatic document feeder (ADF)
8 ADF output tray
9 ADF input tray
10 Document load/detect LED
11 Paper guides
Back view
1 Power connector
2 Rear panel drawer assembly
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3EIO card slot
4 Formatter status LEDs (both are green; under normal conditions, the left LED is on steady and the right LED blinks)
5 Ethernet port
6 USB host port (under user-removable label)
7 Slot for a cable-type security lock
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Sleep Mode
The scanner will enter Sleep Mode after 15 minutes of inactivity. To exit Sleep Mode, do any one of the following:
Press any button
●
Touch the touch screen
●
● Lift the flatbed scanner lid
● Connect a USB device
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Auto-shutdown feature
This product is equipped with a safety feature that protects from overheating due to a blocked fan vent or a fan
failure.
Under some conditions, the touch screen will display a “pause” message for 12 minutes before initiating
●
shutdown.
● If the product detects that the fan has failed (causing the drive to overheat), the product will shut itself
down. If this occurs, the product will send e-mail to notify the current user (if the user is logged in) and
the administrator of the shutdown.
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2 Control panel
Control-panel layout
●
Interpret control panel status lights
●
Control panel messages
●
Home screen
●
Buttons on the touch screen
●
Control-panel help system
●
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Control-panel layout
The control panel includes a touch screen graphical display, job-control buttons, a keyboard, and three lightemitting diode (LED) status lights.
1 Touch screen Use the touch screen to access product functions.
2
3
4
5
6
7
8
9
Touch screen brightnessadjustment control
Reset button Resets the job settings to factory or user-defined default values.
Ready LED The Ready LED indicates that the product is ready to begin processing any job.
Data LED The Data LED indicates that the product is receiving data.
Attention LED The Attention LED indicates that the product has a condition that requires
Start button Starts digital sending (e-mail and fax, for example), or continues a job that has
Stop button Stops the active job and opens the Job Status screen.
Sleep button If the product is inactive for a long period of time, it automatically enters a sleep
Use this control to increase or decrease the brightness of the touch screen display.
intervention.
been interrupted.
mode. To place the product into sleep mode or to reactivate the product, press
the Sleep button.
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Interpret control panel status lights
The product has six LEDs on the control panel that indicate product status. The table below explains how to
interpret these LEDs.
LED behavior Description
All LEDs are off. The product is turned off.
Sleep LED
Sleep LED
Sleep LED
Power LED
Power LED
Power LED
Ready LED
Ready LED
Ready LED
Data LED
Data LED
Data LED
Attention LED
Attention LED
is on. The product has data buffered that it has finished processing and is waiting for more data to
is flashing. The product is receiving or processing data.
is off. There is no data for the product to process.
is on. The scanner is in sleep (power conservation) mode.
is flashing. The scanner is entering or exiting sleep mode.
is off. The scanner is not in sleep mode, nor is it transitioning sleep status (on or off).
is on. The product is powered on.
is blinking. The AC adapter is plugged in to the product, and the product is turned off.
is off. The power supply is not providing power to the product.
is on. The product is online and able to accept input.
is flashing. The product is pausing a request or has stopped receiving input.
is off. The product is paused and unable to accept input. This may be because the product was
deliberately paused, or because the product is in an error state.
be transmitted, or the product is paused. When the Attention LED is flashing at the same time,
there is an error and there is data waiting to be processed.
is on. The product has encountered a critical error, the nature of which is indicated on the display.
is flashing quickly. The product has encountered an error which requires user intervention, such as a jam in the
automatic document feeder.
Attention LED
is off. No error condition exists.
NOTE: Status and error conditions appear on the display.
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Control panel messages
The product provides robust control panel messaging. When a message appears on the control panel, follow
the on-screen instructions to resolve the issue. If the product displays an “Error” or “Attention” message, and
no steps are shown to resolve the issue, turn the product off then on. Contact HP support if you continue to
experience issues with the product.
To get additional information for warnings that appear in the status line, touch the Warning button.
For additional information on a variety of topics, touch the Help button in the upper-right corner of the Home
screen.
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Home screen
The Home screen provides access to the product features, and it indicates the current status of the product.
1 Features Depending on how the product is configured, the features that appear in this area can include any of
the following items:
● Fax
● E-mail
Job Status
●
● Save to Network Folder
Save to USB
●
Quick Sets
●
● Workflow
Administration
●
Service
●
2 Product status line The status line provides information about the overall product status. Various buttons appear in this
area, depending on the current status.
3 Help button Touch the Help button to open the embedded help system.
4 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
5 Sign In/Sign Out Touch this button to sign in or sign out of the product. After you sign out, the product restores all
6 Network Address button Touch the Network Address button to find information about the network connection.
7 Language button Touch the Language button to open the Language screen and change the touch screen display
options to the default settings.
language.
8 Date and time The current date and time appear here. You can select the format that the product uses to show the
date and time, for example 12-hour format or 24-hour format.
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Buttons on the touch screen
The touch screen provides information about the product status. Various buttons can appear in this area.
Home button. Touch this button to go to the Home screen from any other screen.
Start button. Touch this button to begin the action for the feature that you are using.
NOTE: The name of this button changes for each feature. For example, in the digital fax feature, the button is
named Send Fax.
Error button. This button appears whenever the product has an error that requires attention before it can continue.
Touch the Error button to see a message that describes the error. The message also has instructions for solving
the problem.
Warning button. This button appears when the product has a problem but can continue functioning. Touch the
Warning button to see a message that describes the problem. The message also has instructions for solving the
problem.
Help button. Touch this button to open the built-in online Help system.
Language button. Touch this button to open the Language screen and set the touch screen display language.
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Control-panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the product alerts you of an error or warning, touch the Error or Warning button to open a message that
describes the problem. The message also contains instructions to help solve the problem.
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3 Administration - Configure the product
A network administrator will need to configure the product for use on the network, so you can scan to e-mail
and other destinations. The configuration settings are accessible from the Embedded Web Server, HP Web
Jetadmin software, or the control panel.
Supported utilities for Windows
●
Supported network protocols
●
Supported e-mail protocols
●
Basic configuration using the Administration menu
●
Basic configuration using the Embedded Web Server
●
Additional configuration using the Embedded Web Server
●
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Supported utilities for Windows
HP Web Jetadmin
●
Embedded Web Server
●
HP Digital Sending Software (HP DSS)
●
HP Web Jetadmin
HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize
product use, control color costs, secure products, and streamline supplies management by enabling remote
configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit
www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin host.
Embedded Web Server
The product is equipped with an Embedded Web Server, which provides access to information about product
and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer or Mozilla
Firefox.
The Embedded Web Server resides on the product. It is not loaded on a network server.
The Embedded Web Server provides an interface to the product that anyone who has a network-connected
computer and a standard Web browser can use. No special software is installed or configured, but you must
have a supported Web browser on your computer. To gain access to the Embedded Web Server, type the IP
address for the product in the address line of the browser. (To find the IP address, touch the Network Address
button on the Home screen.)
HP Digital Sending Software (HP DSS)
You can install the optional HP Digital Sending Software. This software runs as a service on a network server
and allows multiple products to send jobs through the server. It is not necessary to install any software or drivers
on individual users' computers. For information about compatible versions of HP DSS and to purchase the
software, see
www.hp.com/go/dss.
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Supported network protocols
The product supports the TCP/IP network protocol, the most widely used and accepted networking protocol.
Many networking services utilize this protocol. The following tables list the supported networking services and
protocols.
Table 3-1 Network device discovery
Service name Description
SLP (Service Location Protocol) Device-discovery protocol, used to help find and configure network
Table 3-2 Messaging and management
Service name Description
HTTP (Hyper Text Transfer Protocol) Allows Web browsers to communicate with the Embedded Web
EWS (Embedded Web Server) Allows you to manage the product through a Web browser.
SNMP (Simple Network Management Protocol) Used by network applications for product management. SNMP v1,
devices. Used primarily by Microsoft-based programs.
Server.
SNMP v3, and standard MIB-II (Management Information Base)
objects are supported.
LLMNR (Link Local Multicast Name Resolution) Specifies if the product responds to LLMNR requests over IPv4 and
IPv6.
TFTP Configuration Use TFTP to download a configuration file containing additional
configuration parameters, such as SNMP or non-default settings,
for Jetdirect Inside (JDI).
Table 3-3 IP addressing
Service name Description
DHCP (Dynamic Host Configuration Protocol) For automatic IPv4 and IPv6 address assignment. The DHCP server
BOOTP (Bootstrap Protocol) For automatic IP address assignment. The BOOTP server provides
Auto IP For automatic IP address assignment. If neither a DHCP server nor
Manual For manual IP address assignment. Requires the administrator to
provides the product with an IP address. Generally, no user
intervention is required for the product to obtain an IP address from
a DHCP server.
the product with an IP address. Requires the administrator to input
a product's MAC hardware address on the BOOTP server for the
product to obtain an IP address from that server.
a BOOTP server is present, the product uses this service to generate
a unique IP address.
manually assign a static IP address.
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Table 3-4 Security features
Service name Description
IPsec/Firewall Provides network-layer security on IPv4 and IPv6 networks. A
firewall provides simple control of IP traffic. IPsec provides
additional protection through authentication and encryption
protocols.
SNMP v3 Employs a user-based security model for SNMP v3, which provides
Access control list (ACL) Specifies the individual host systems, or networks of host systems,
SSL/TLS Allows you to transmit private documents via the Internet and
IPsec batch configuration Provides network-layer security through the simple control of IP
user authentication and data privacy through encryption.
that are allowed to access the server and the attached network
product.
guarantee privacy and data integrity between the client and server
applications.
traffic to and from the product. This protocol provides the benefits
of encryption and authentication and allows for multiple
configurations.
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Supported e-mail protocols
The product supports Simple Mail Transfer Protocol (SMTP) and Lightweight Directory Access Protocol (LDAP).
SMTP
● SMTP is a set of rules that define the interaction between programs that send and receive e-mail. In order
for the product to send documents to e-mail, it must be connected to a LAN that has access to an e-mail
server that supports SMTP. The SMTP server must also have Internet access.
If you are using a LAN connection, contact your system administrator to obtain the IP address or host name
●
for your SMTP server. If you are connecting through a DSL or cable connection, contact the internet service
provider to obtain the SMTP server IP address.
LDAP
LDAP is used to gain access to a database of information. When the product uses LDAP, it searches a global
●
list of e‑mail addresses. As you begin to type the e‑mail address, LDAP uses an auto-complete feature
that supplies a list of e‑mail addresses that match the characters you type. As you type additional
characters, the list of matching e‑mail addresses becomes smaller.
The product supports LDAP, but a connection to an LDAP server is not required in order for the product to
●
be able to send to e‑mail.
NOTE: If you need to change the LDAP settings, you must change them using the Embedded Web Server.
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Basic configuration using the Administration menu
You can use the Initial Setup application to complete this subset of configuration tasks if you have not disabled
Initial Setup on the Home screen: set language settings, configure date and time format, set date and time, and
access the E-mail Setup Wizard.
●
Navigate the Administration menu
Configure language settings
●
Configure time settings
●
Assign IP address
●
Set up and configure e-mail settings using the E-mail Setup Wizard
●
Manually configure IPv4 TCP/IP parameters from the control panel
●
Manually configure IPv6 TCP/IP parameters from the control panel
●
Disable network protocols (optional)
●
Link speed and duplex settings
●
Navigate the Administration menu
From the Home screen, touch the Administration button to open the menu structure. You might need to scroll
to the bottom of the Home screen to see this feature.
The Administration menu has several sub-menus that you can use for some setup tasks. (Use the Embedded
Web Server to configure all settings.) Touch the name of a menu to expand the structure. A plus sign (+) next
to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option
that you want to configure. To return to the previous level, touch the Back button
NOTE: The Back button
is not available on all screens.
.
To exit the Administration menu, touch the Home button in the upper-left corner of the screen.
The product has built-in Help that explains each of the features that are available through the menus. Help is
available for many menus on the right-hand side of the touch screen.
The table in this section provides general information about each menu. For information about specific entries
in each menu, see the built-in Help.
Table 3-5 Administration menus
Menu item Description
Reports Use this menu to view information pages and reports that are stored internally on the product.
General Settings Use this menu to set options for setting the time and period of inactivity before the product enters
sleep mode.
Scan/Digital Send Settings Use this menu to set up e-mail, save-to-network-folder, save-to-USB-device, and digital-send-service
options.
Fax Settings Use this menu to set up fax-send options.
Display Settings Use this menu to set up basic display and device behavior settings (keypress sound, display language,
network address button display, scanner inactivity timeout, and more).
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Table 3-5 Administration menus (continued)
Menu item Description
Network Settings Use this menu to set up I/O timeout options and to access the Jetdirect menu.
Troubleshooting Use this menu to help resolve problems. Available options include access to event logs and diagnostic
tests, ability to retrieve diagnostic data, and ability to generate debugging data.
Jetdirect menus
Administration > Network Settings > Embedded Jetdirect Menu
Table 3-6 Jetdirect menus
Menu item Sub-menu item Sub-menu item Values and Description
Information Print Sec Report Yes: Print the security report.
No (default): Do not print the security report.
TCP/IP Enable On (default): Enable the TCP/IP protocol.
Off: Disable the TCP/IP protocol.
Host Name An alphanumeric string, up to 32 characters, used to
identify the product. This name is listed on the HP Jetdirect
configuration page. The default host name is NPIxxxxxx,
where xxxxxx is the last six digits of the LAN hardware (MAC)
address.
IPV4 Settings Config Method Specifies the method that TCP/IPv4 parameters will be
configured on the HP Jetdirect server.
Bootp: Use BOOTP (Bootstrap Protocol) for automatic
configuration from a BOOTP server.
DHCP: Use DHCP (Dynamic Host Configuration Protocol) for
automatic configuration from a DHCPv4 server. If selected
and a DHCP lease exists, DHCP Release and DHCP Renew
menus are available to set DHCP lease options.
Auto IP: Use automatic link-local IPv4 addressing. An
address in the form 169.254.x.x is assigned automatically.
Manual: Use the Manual Settings menu to configure TCP/
IPv4 parameters.
Default IP Specify the IP address to default to when the Jetdirect
server is unable to obtain an IP address from the network
during a forced TCP/IP reconfiguration (for example, when
manually configured to use BOOTP or DHCP).
Auto IP: A link-local IP address 169.254.x.x is set.
Legacy: The address 192.0.0.192 is set, consistent with
older HP Jetdirect products.
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Table 3-6 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
DHCP Release This menu appears if the Config Method item was set to the
DHCP Renew This menu appears if the Config Method item was set to the
Manual Settings (Available only if the Config Method item is set to the
DHCP value and a DHCP lease for the Jetdirect server exists.
Yes: The current DHCP lease and the leased IP address are
released.
No (default): The current DHCP lease is saved.
DHCP value and a DHCP lease for the Jetdirect server exists.
Yes: The Jetdirect server requests to renew the current
DHCP lease.
No (default): The Jetdirect server does not request to renew
the DHCP lease.
Manual value) Configure parameters directly from the
control panel:
IP Address: The unique IP address of the product (n.n.n.n),
where n is a value from 0 to 255.
Subnet Mask: The subnet mask for the product (m.m.m.m),
where m is a value from 0 to 255.
Syslog Server: The IP address of the syslog server used to
receive and log syslog messages.
Default Gateway: The IP address of the gateway or router
used for communications with other networks.
Idle Timeout: The time period, in seconds, after which an
idle TCP data connection is closed (default is 270 seconds,
0 disables the timeout).
Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.
Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain
Name System (DNS) Server.
IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the
server.
On (default): IPv6 is enabled.
Off: IPv6 is disabled.
Address Type the server address, a 32 hexadecimal digit IPv6 node
address that uses the colon hexadecimal syntax.
Manual Use this item to manually set IPv6 addresses on the server.
Enable: Select this item and choose the On setting to enable
manual configuration, or the Off setting to disable manual
configuration.
Address: Use this item to type a 32 hexadecimal digit IPv6
node address that uses the colon hexadecimal syntax.
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Table 3-6 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
DHCPV6 Policy Router Specified: The stateful auto-configuration method
Primary DNS Use this item to specify an IPv6 address for a primary DNS
Secondary DNS Use this item to specify an IPv6 address for a secondary
Proxy Server Specifies the proxy server to be used by embedded
to be used by the Jetdirect server is determined by a router.
The router specifies whether the Jetdirect server obtains
its address, its configuration information, or both from a
DHCPv6 server.
Router Unavailable (default): If a router is not available, the
Jetdirect server should attempt to obtain its stateful
configuration from a DHCPv6 server.
Always: Whether or not a router is available, the Jetdirect
server always attempts to obtain its stateful configuration
from a DHCPv6 server.
server that the Jetdirect server should use.
DNS server that the Jetdirect server should use.
applications in the product. A proxy server is typically used
by network clients for Internet access. It caches Web pages,
and provides a degree of Internet security, for those clients.
To specify a proxy server, enter its IPv4 address or fullyqualified domain name. The name can be up to 255 octets.
For some networks, you may need to contact your
Independent Service Provider (ISP) for the proxy server
address.
Proxy Port Type the port number used by the proxy server for client
support. The port number identifies the port reserved for
proxy activity on your network, and can be a value from 1
to 65535.
Idle Timeout The time period, in seconds, after which an idle TCP data
Security Secure Web For configuration management, specify whether the
IPSec Specify the IPSec status on the Jetdirect server.
connection is closed, and can be a value from 0 to 3600
(default is 270 seconds, 0 disables the timeout).
Embedded Web Server will accept communications using
HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
HTTPS Required: For secure, encrypted communications,
only HTTPS access is accepted. The Jetdirect server will
appear as a secure site.
HTTPS Optional (default): Access using either HTTP or
HTTPS is permitted.
Keep: IPSec or firewall status remains the same as currently
configured.
Disable (default): IPSec or firewall operation on the
Jetdirect server is disabled.
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Table 3-6 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
802.1X Reset 802.1X settings to factory defaults.
Reset: Reset 802.1X settings to factory defaults.
Keep (default): Retain current 802.1X settings.
Announcement Agent Set announcement agent preferences.
Enable(default): Enable the announcement agent.
Disable: Disable the announcement agent.
Reset Security Specify whether the current security settings on the
Jetdirect server will be saved or reset to factory defaults.
Yes: Security settings are reset to factory defaults.
No (default): The current security settings are maintained.
Diagnostics Embedded Tests LAN HW Test Yes: Run a LAN hardware test.
No (default): Do not run a LAN hardware test.
HTTP Test Yes: Run an HTTP test.
No (default): Do not run an HTTP test.
SNMP Test Yes: Run an SNMP test.
No (default): Do not run an SNMP test.
Data Path Test Yes: Run a data path test.
No (default): Do not run data path test.
Select All Tests Yes: Select all tests.
No (default): Do not select all tests.
Execution Time (H) Set the time delay, in hours, for test execution. When you
click Execute, the selected tests will execute after this
interval. Valid values are 0–24, default is 1.
Execute Yes: Execute the selected tests..
No (default): Do not execute the selected tests.
Ping Test Dest Type Select the destination type for this test.
IPV4 (default)
IPV6
Dest IPv4 Enter the IP address for the IPv4 destination.
Dest IPv6 Enter the IP address for the IPv6 destination.
Packet Size Specify the packet size for this test. Valid values are 64–
2048, default is 64.
Timeout Set the timeout value for this test. Valid values are 1–100,
default is 1.
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Table 3-6 Jetdirect menus (continued)
Menu item Sub-menu item Sub-menu item Values and Description
Count Set the count value for this test. Valid values are 0 –100,
Print Results Yes: Print test results.
Execute Yes: Execute the selected tests..
Ping Results Packets Sent Number of packets sent. Valid values are 0–65535.
Packets Received Number of packets received. Valid values are 0–65535.
Percent Lost Percent of loss. Valid values are 0–100.
RTT Min Valid values are 0–4096.
RTT Max Valid values are 0–4096.
RTT Average Valid values are 0–4096.
Ping in Progress Yes
Refresh Yes
default is 4.
No (default): Do not print test results.
No (default): Do not execute the selected tests.
No
No
Link Speed The link speed and communication mode of the Jetdirect
server must match the network. The available settings
depend on the product and installed Jetdirect server. Select
one of the following link configuration settings:
CAUTION: If you change the link setting, network
communications with the Jetdirect server and network
product might be lost.
Auto (default): The Jetdirect server uses auto-negotiation
to configure itself with the highest link speed and
communication mode allowed. If auto-negotiation fails,
either the 100TX Half value or the 10T Half value is set
depending on the detected link speed of the hub/switch
port. (A 1000T half-duplex selection is not supported.)
10T Half: 10 Mbps, half-duplex operation.
10T Full: 10 Mbps, full-duplex operation.
100TX Half: 100 Mbps, half-duplex operation.
100TX Full: 100 Mbps, full-duplex operation.
100TX Auto: Limits auto-negotiation to a maximum link
speed of 100 Mbps.
1000T Full: 1000 Mbps, full-duplex operation.
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Configure language settings
To configure language settings, follow these steps:
1. At the product control panel, touch the Administration button, touch the Display Settings menu, and then
touch the Language Settings option.
2. Under Language, touch the language for the control panel display.
3. Under Keyboard Layout, touch the keyboard layout for the touch screen keyboard, and then touch Save.
NOTE: The language you select can impact the organization of the keys on the touch screen keyboard.
Also note that there may be more than one keyboard layout for a specific language.
NOTE: You can also configure language settings by touching the Language button on the Home screen.
Configure time settings
To configure time settings, follow these steps:
1. At the product control panel, touch the Administration button, touch the General Settings menu, and then
touch the Date/Time Settings option.
2. Set the date and time.
a. Touch Date/Time.
b. Set the date, month, and year by touching the appropriate button and using the arrow to set the
desired value.
c. Set the time by touching the appropriate button and using the arrow to set the desired value; touch
the AM/PM button to toggle the value.
NOTE: Touch Adjust Daylight Savings if appropriate.
d. Touch the appropriate time zone button.
e. Touch Save.
NOTE: To change the date and time format, touch Date/Time Format on the Date/Time Settings screen.
3. Configure the sleep timer setting.
a. On the General Settings screen, touch Energy Settings, and then touch Sleep Timer Settings.
b. Touch the Minutes box to select it, and then use the pop-up keypad to set the value in minutes.
c. Select the appropriate action for Wake/Auto On to These Events.
d. Touch OK, and then touch Save.
NOTE: You can also configure the Sleep Schedule feature from the Energy Settings screen.
Assign IP address
If the network uses dynamic host configuration protocol (DHCP), the IP address can be assigned automatically.
Otherwise, you must manually assign an IP address.
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To use DHCP and assign the IP address automatically, follow these steps:
1. At the product control panel, touch the Administration button, touch the Network Settings option, touch
the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV4 Settings option, and then
touch the Config Method option.
2. Touch DHCP.
3. Touch Save.
To manually assign an IP address:
1. At the product control panel, touch the Administration button, touch the Network Settings option, touch
the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV4 Settings option, and then
touch the Config Method option.
2. Touch Manual, and then touch Save.
3. On the IPv4 Settings screen, touch Manual Settings, and then touch IP Address.
4. Touch the first IP address entry field and use the keyboard to enter the first portion of the IP address.
5. Enter the remaining portions of the IP address, and then touch Save.
Set up and configure e-mail settings using the E-mail Setup Wizard
Make sure you have a functioning Internet connection before completing this procedure.
1. At the product control panel, touch the Administration button, touch the Scan/Digital Send Settings option,
touch the E-mail Settings option, and then touch E-mail Setup Wizard.
NOTE: You can also use Initial Setup if it is still enabled (touch the Administration button, touch the Initial
Setup option, and then touch the E-mail Setup Wizard option).
2. Select an SMTP server option, and then follow the onscreen instructions; touch Next as you complete each
screen in the wizard.
3. Touch Finish on the final wizard screen to complete setup and close the wizard.
You can also use the Embedded Web Server (EWS) to set up the address book with LDAP (Lightweight Directory
Access Protocol).
1. Click the Security tab, click Access Control, and then click the Setup link for LDAP.
2. Follow the onscreen instructions to set up and configure LDAP.
NOTE: You must select the Enable LDAP Sign In checkbox (under Setup) to enable this sign-in method.
3. When configuration is complete, click OK.
Manually configure IPv4 TCP/IP parameters from the control panel
In addition to using the Embedded Web Server, you can also use the control-panel menus to set an IPv4 address,
subnet mask, and default gateway.
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1. At the product control panel, touch the Administration button, touch the Network Settings menu, touch
the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV4 Settings option, and then
touch the Config Method option.
2. Touch Manual, and then touch Save.
3. Touch the Back button
to return to the IPv4 Settings screen.
4. On the IPv4 Settings screen, touch Manual Settings, and then touch the option you wish to manually set
and follow the onscreen instructions to change the option setting.
5. Touch the Back button
repeatedly until you return to the Embedded Jetdirect Menu.
6. Touch the Link Speed option.
7. Touch one of the following options.
Setting Description
Auto The product automatically configures itself for the highest link speed and
communication mode allowed on the network.
10T Half 10 megabytes per second (Mbps), half-duplex operation
10T Full 10 Mbps, full-duplex operation
100TX Half 100 Mbps, half-duplex operation
100TX Full 100 Mbps, full-duplex operation
100TX Auto Limits auto-negotiation to a maximum link speed of 100 Mbps
1000T Full 1000 Mbps, full-duplex operation
8. Touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
In addition to using the Embedded Web Server, you can also use the control-panel menus to set an IPv6 address.
1. At the product control panel, touch the Administration button, touch the Network Settings menu, touch
the Embedded Jetdirect Menu option, touch the TCP/IP option, touch the IPV6 Settings option, touch the
Address option, touch the Manual Settings option, and then touch the Enable option.
2. Touch the On option, and then touch the Save button.
3. Touch the Address option, and then touch the data entry field.
4. Use the keyboard to enter the address, and then touch the Save button.
Disable network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the following
benefits:
Decreases product-generated network traffic
●
Provides only pertinent information on the configuration page
●
Allows the product control panel to display protocol-specific error and warning messages
●
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Link speed and duplex settings
The link speed and communication mode of the product must match the network. For most situations, leave
the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
product from communicating with other network devices. If you need to make changes, use the product control
panel.
NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when
the product is idle.
1. At the product control panel, touch the Administration button, touch the Network Settings menu, and then
touch the Jetdirect Menu option.
2. Touch the down arrow until the Link Speed option displays.
3. Touch the Save button. The product turns off and then on.
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Basic configuration using the Embedded Web Server
When the product is connected to the network, the Embedded Web Server (EWS) is automatically available.
To start the EWS, open a web browser on a computer and type the IP address of the product. To find the IP
address or host name, touch the Network Address button on the Home screen on the product control panel.
View or change network settings
●
Set or change the administrator password
●
Configure e-mail options
●
Save to Network Folder Setup
●
Configure save to SharePoint options
●
Configure USB storage device settings
●
Configure Quick Sets
●
Configure general security settings
●
Configure access control security settings
●
View or change network settings
You can use the Embedded Web Server to view or change IP configuration settings.
1. Open the Embedded Web Server.
2. Click the Networking tab to obtain network information. You can change settings as needed.
Set or change the administrator password
Use the Embedded Web Server to set an administrator password or change an existing password. When set,
you must enter this password before you can access and change configuration settings.
1. Open the Embedded Web Server and click the Networking tab.
2. In the left-side pane, click the Authorization option.
NOTE: If a password has previously been set, you are prompted to type the password. Type the password,
and then click the Apply button.
3. Type the new password in the Password box and in the Confirm Password box.
4. At the bottom of the window, click the Apply button to save the password.
NOTE: You can also set a local administrator password from the General Security option on the Security tab.
When set, you must enter this password to change settings within the Embedded Web Server.
Configure e-mail options
1. Open the Embedded Web Server.
2. Click the Scan/Digital Send tab.
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3. In the left navigation pane, click the E-mail Setup entry.
4. Select Enable Send to E-mail and click Add, follow the SMTP wizard to complete the required fields and
any additional fields you want, and then click the Apply button.
TIP: You must specify an outgoing SMTP server and complete the From: field. See the Embedded Web
Server Help for more information.
5. To add addresses to the Address book, click the Address Book entry in the left navigation pane and then
follow the onscreen instructions.
After you have configured the e-mail settings, send an e-mail to yourself by using the digital-send feature. If
you receive the e-mail, you have successfully configured the digital-sending feature.
If you do not receive the e-mail, use these actions to resolve issues:
● Check the SMTP and address to make sure that you typed them correctly.
View the configuration page. Verify that the SMTP gateway address is correct.
●
Make sure that the network is operating correctly. Send an e-mail to yourself from a computer. If you
●
receive the e-mail, the network is operating correctly. If you do not receive the e-mail, contact your network
administrator or Internet service provider (ISP).
Save to Network Folder Setup
Before configuring network folders, set up shared folders following the instructions for your network operating
system.
1. Open the Embedded Web Server.
2. Click the Scan/Digital Send tab.
3. On the left navigation menu, click the Save to Network Folder Setup entry.
4. Select the Enable Save to Network Folder checkbox.
NOTE: If you select Use credentials of user to connect after Sign In at the control panel in the
Authentication Settings drop-down list, the logged-in user must have permissions to write to the
specified network folder.
5. Set the default settings you want for all folders and then click the Apply button.
6. To specify network folders to which to save documents, click the Add button in the Quick Sets area and
follow the onscreen instructions.
Configure save to SharePoint options
Before you can complete this procedure, the destination folder to which you want to save scanned files must
exist on the SharePoint site, and you must have write access to the destination folder.
1. Open the Embedded Web Server.
2. Click the Scan/Digital Send tab.
3. On the left navigation menu, click the Save to SharePoint entry.
4. Select the Enable Scan to SharePoint checkbox, and then click Add.
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5. On the first screen of the quick set wizard, supply a title and description for the scan-to-SharePoint quick
set, select the button location for the quick set and options for user interaction at the control panel, and
then click Next.
6. On the SharePoint Destination Settings dialog, click Add to create a scan-to-SharePoint destination, and
then follow the instructions at the top of the SharePoint Destination Settings dialog.
a. Using your browser, navigate to the SharePoint scan destination folder, copy the destination path,
paste the path into the SharePoint Path field on the Add SharePoint Path dialog, and complete the
remainder of the dialog fields as desired.
NOTE: If you select Use credentials of user to connect after Sign In at the control panel in the
Authentication Settings drop-down list, the logged-in user must have permissions to write to the
specified SharePoint site.
Make sure to provide a fully-qualified domain name in the Windows Domain field (this field is
●
case-sensitive).
Make sure to select Generate Short URL to remove extraneous characters from the path name.
●
b. When you have finished defining the SharePoint settings, click OK, and then click Next.
c. Complete the remainder of the Quick Set Wizard dialogs as appropriate, clicking Next to progress to
the next dialog.
d. When you reach the Summary dialog, click Finish to complete setup.
Once you have created a save-to-SharePoint quick set, you can scan to the SharePoint destination using the
quick set either directly from the Home screen or from the Quick Sets button on the Home screen.
Configure USB storage device settings
1. Open the Embedded Web Server.
2. Click the Scan/Digital Send tab.
3. On the left navigation menu, click the Save to USB Setup entry.
4. Select the Enable Save to USB checkbox.
5. Set the default settings you want.
6. Click the Apply button.
Configure Quick Sets
1. Open the Embedded Web Server.
2. Click the General tab.
3. On the left navigation menu, click the Quick Sets Setup entry.
4. Click the Add button, and then follow the onscreen instructions in the Quick Set Wizard.
5. When you are done, click the Apply button.
TIP: You can also configure Quick Sets on other setup pages in the Embedded Web Server.
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Configure general security settings
1. Open the Embedded Web Server.
2. Click the Security tab, and then click General Security.
3. Type a new password and then type the password again to verify.
4. Select Enable Host USB plug and play if you wish to enable the covered USB port on the front of the
product.
5. Click Apply.
Configure access control security settings
Completing each step may take you to multiple screens.
1. Open the Embedded Web Server.
2. Specify and configure the security method to be used (LDAP or Windows).
a. Click the Security tab, and then click Access Control.
b. Under Enable and Configure Sign In Methods, click Setup to configure the desired sign-in method
(LDAP or Windows).
c. Follow the onscreen instructions on the selected sign-in method setup screen; when setup is
complete, click OK.
3. Under Sign In and Permission Policies on the Access Control screen, set device feature access settings
for each level of user, and then select a Manage Permission Sets... option.
4. Under Relationships Between Network Users or Groups and Device Permissions, select the default
permission set for each type of sign in method.
5. (Optional): Under Device User Accounts, set up individual user accounts if you are not using users and
groups to grant device access.
6. When all access control security settings are complete, click Apply.
7. Select a file erase mode for erasing temporary job files.
a. Click the Security tab, and then click Protect Stored Data.
b. Under Managing Temporary Job Files, select the method for erasing temporary job files, and then
click Apply.
1. Open the Embedded Web Server.
2. Click the Security tab, and then click General Security.
3. Type a new password and then type the password again to verify.
4. Select Enable Host USB plug and play if you wish to enable the covered USB port on the front of the
product.
5. Click Apply.
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Additional configuration using the Embedded Web Server
The following table identifies configuration options available from the Embedded Web Server (EWS). For
information about specific options, see the EWS Help.
Table 3-7 Embedded Web Server configuration options
EWS tab Options
Scan/Digital Send Address Book, E-mail Setup, Save to Network Folder Setup, Save
to USB Setup, OXPd: Workflow, Digital Sending Software Setup
Fax Fax Send Setup, Speed Dials
Networking
Configuration (TCP/IP Settings, Network Settings, Select
●
Language)
● Security (Settings, Authorization, Management Protocols,
802.1X Authentication, IP/Sec Firewall)
● Diagnostics (Network Statistics, Protocol Info,
Configuration Page)
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4 Administration - Manage the product
This section presents information about how to care for and maintain the product.
Use information pages
●
Use the Embedded Web Server
●
Use HP Web Jetadmin software
●
Controlling digital-sending security
●
Security features
●
Energy settings
●
Upgrade the firmware
●
Backup product data
●
Restore product data
●
Occasional cleaning of the product helps ensure high-quality scans. The amount of care necessary depends
upon several factors, including the amount of use and the environment. You should perform routine cleaning
as necessary.
CAUTION: Before placing an item in the document feeder, make sure that the item does not contain wet glue,
correction fluid, or other substances that can be transferred to the interior of the product.
Make sure there are no curls, wrinkles, staples, paper clips, or any other attached material. Sheets should not
be stuck together.
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Use information pages
1. From the Home screen, touch the Administration button and then touch the Reports option to view pages
that give details about the device and its current configuration and status.
2. Touch the information page option you want to see, and then touch View.
Configuration/Status Pages
●
Administration Menu Map
◦
Current Settings Page
◦
◦ Configuration Page
◦ File Directory Page
Web Services Status Page
◦
Usage Page
◦
Fax Reports
●
Speed Dial List
◦
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Use the Embedded Web Server
When the HP Scanjet Enterprise 8500 fn1 is connected to a network, you can use the Embedded Web Server to
view status information, change settings, and manage the product from your computer.
To use the Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or
later for Windows, Mac OS, and Linux (Netscape only). Netscape Navigator 4.7 is required for HP-UX 10 and HPUX 11.
The Embedded Web Server works when the product is connected to an IP-based network. You do not have to
have Internet access to open and use the Embedded Web Server.
When the product is connected to the network, the Embedded Web Server is automatically available.
NOTE: Some Embedded Web Server options are only available to the network administrator, and some
settings might require a password.
You can use the Embedded Web Server without being connected to the Internet; however, some features will
not be available.
Open the Embedded Web Server
●
Embedded Web Server options
●
Open the Embedded Web Server
1. In a supported Web browser on your computer, type the product IP address or host name in the address/
URL field. To find the IP address or host name, touch the Network Address button on the Home screen.
NOTE: After you open the URL, you can bookmark it so that you can return to it quickly in the future.
2. The Embedded Web Server has seven tabs that contain settings and information about the product:
Information, General, Scan/Digital Send, Fax, Troubleshooting, Security, and Networking. Click the tab
that you want to view.
Embedded Web Server options
The following table describes the types of information you can obtain or tasks you can perform using the
Embedded Web Server tabs. The options that appear on each tab can change when you upgrade firmware, so
refer to the Embedded Web Server Help for detailed information about tabs and their options.
NOTE: Each tab also provides links to the HP Instant Support and Product Support websites.
Tab Options
Information The Information tab provides access to information about the product's operational status,
General The General tab provides access to the control panel Administration menu. Options on this tab
configuration settings, event logs, and usage statistics.
also allow you to sign up to receive e-mail alerts and configuration and supplies usage
information, record device information, set language and date and time options, and more.
NOTE: The General tab can be password-protected. If this product is on a network, always
consult with the system administrator before changing settings on this tab.
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Tab Options
Scan/Digital Send The Scan/Digital Send tab allows you to set up and configure e-mail, save-to-USB, save-to-
network-folder, and digital-sending-software options, populate an address book, and connect
to workflow services.
NOTE: If the product is configured to use the optional HP Digital Sending Software, the options
on these tabs are not available. Instead, all digital-sending configuration is performed by using
the HP Digital Sending Software.
Fax The Fax tab allows you to set up and configure fax sending and speed dial options.
Troubleshooting The Troubleshooting tab allows you access device reports and logs, locate and install new
Security The Security tab allows you to configure general security, access control, and stored data
Networking The Networking tab allows you to change network settings from your computer when both the
firmware, and restore device settings to factory defaults.
NOTE: Upgrading firmware requires that an administrator password be set in the General
Security area of the Security tab.
protection options, as well as to manage certificates.
product and your computer are connected to an IP-based network.
NOTE: The Networking tab can be password-protected.
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Use HP Web Jetadmin software
HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting
network-connected peripherals. Management is proactive, allowing network administrators the ability to
resolve issues before users are affected. Download this free, enhanced-management software at
go/webjetadmin.
Plug-ins can be installed into HP Web Jetadmin to provide support for specific product features. The HP Web
Jetadmin software can automatically notify you when new plug-ins are available. On the Product Update page,
follow the directions to automatically connect to the HP Web site and install the latest device plug-ins for your
product.
NOTE: Browsers must be Java™-enabled.
www.hp.com/
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Controlling digital-sending security
The product has been designed with security in mind. It includes a variety of features that work to protect the
security of the digital-sending process.
Network authentication
The product's most basic security feature is its ability to require a network login before a user can use the digitalsending functions. This prevents unauthorized users from walking up to the product and sending documents.
Additionally, the product supports several authentication methods that offer a high level of encryption and
security.
Secure e-mail
In addition to the secure email option on this scanner, a number of third-party software vendors offer services
for secure e-mail delivery. The Secondary e-mail feature is designed to work with one of these third-party
software programs for users that require an extra measure of data security.
Restrict software access
In order to keep the product secure, you must also restrict access to the software programs that can be used
to configure the product.
You can also set a local administrator password using the General Security option on the Security tab in the
Embedded Web Server (EWS) to prevent access to the device-settings tabs. After the password has been set,
users can only see the EWS Information tab.
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Security features
The following security features are available on this product.
Secure the Embedded Web Server
●
Manage temporary job files
●
Secure Storage Erase
●
Secure File Erase
●
Secure Disk Erase
●
HP High-Performance Secure Hard Disks
●
Manage certificates
●
Authentication and authorization
●
Secure the Embedded Web Server
Assign a password for access to the Embedded Web Server so that unauthorized users cannot change the product
settings.
1. Open the Embedded Web Server.
2. Click the Security tab.
3. On the left side of the window, click the General Security link.
4. Type the password in the New Password box, and type it again in the Verify Password box.
5. Click the Apply button. Make note of the password and store it in a safe place.
Manage temporary job files
To specify how your product manages temporary job files that are created when scans are initiated, follow these
steps.
1. In the Embedded Web Server, click the Security tab, and then click the Protect Stored Data link.
2. Under Managing Temporary Job Files, select a file erase mode.
● Non-Secure Fast Erase. This is a simple file-table erase function. Access to the file is removed, but
actual data is retained on the disk until it is overwritten by subsequent data-storage operations. This
is the fastest mode. Non-Secure Fast Erase is the default erase mode.
● Secure Fast Erase. Access to the file is removed, and the data is overwritten with a fixed identical
character pattern. This is slower than Non-Secure Fast Erase, but all data is overwritten. Secure Fast
Erase meets the U.S. Department of Defense 5220-22.M requirements for the clearing of disk media.
● Secure Sanitize Erase. This level is similar to the Secure Fast Erase mode. In addition, data is
repetitively overwritten by using an algorithm that prevents any residual data persistence. This mode
will impact performance. Secure Sanitize Erase meets standards for clearing disk media defined in
NIST Special Publication 800-88 Guidelines for Media Sanitation and the U.S. Department of Defense
Updated DSS Clearing and Sanitization Matrix.
3. Click Apply.
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Secure Storage Erase
Use the Secure Storage Erase option in the Embedded Web Server to protect deleted data from unauthorized
access on the product hard drive. The Secure Storage Erase option provides two secure erase types, both of
which meet the U.S. NIST Special Publication 800–88 guidelines for media sanitization.
1. In the Embedded Web Server, click the Security tab, click the Protect Stored Data option, and then click
the Erase Options button.
2. Select a storage erase option.
● Secure Fast Erase. Access to the file is removed, and the data is overwritten one time with a fixed
identical character pattern.
● Secure Sanitize Erase. This level is similar to Secure Fast Erase but data is overwritten three times.
This will impact performance.
3. Click the Erase button.
Data affected
Data affected (covered) by the Secure Storage Erase feature includes stored fax files, stored jobs, and HP and
third-party application data.
This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that is used
to store default settings, page counts, and similar data. This feature does not affect data that is stored on a
system RAM disk (if one is used). This feature does not impact data that is stored on the flash-based system
boot RAM.
Secure File Erase
Changing the Secure File Erase mode does not overwrite previous data on the disk, nor does it immediately
perform a full-disk sanitization. Changing the Secure File Erase mode changes how the product cleans up
temporary data for jobs after the erase mode has been changed.
Secure Disk Erase
Secure Disk Erase permanently erases all the data on the hard drive. If you have an encrypted hard drive, this
function also unlocks the encrypted hard drive, thereby allowing the drive to be read by any device.
WARNING! Only use this option at product end-of-life. Since Secure Disk Erase permanently erases all data
(including the product operating system), the product will not boot up.
You can access the Secure Disk Erase feature from the product's Administrative Tools option on the Boot menu.
To access the Boot menu, press the Power button to turn off the product, press and hold the Escape key on the
keyboard, and then press the Power button to turn on the product while continuing to hold the Escape key until
the Boot menu displays.
HP High-Performance Secure Hard Disks
This product supports an encrypted hard disk that might be installed in the EIO slot, on the formatter board, or
in both locations. The only encrypted hard disk that is supported is the disk that comes bundled with the product.
Encrypted hard disks provide hardware-based encryption so you can securely store sensitive scan data without
impacting product performance. Encrypted hard disks use the latest Advanced Encryption Standard (AES) and
have versatile time-saving features and robust functionality.
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Manage certificates
The product has a built-in self-signed certificate, which allows for encryption and a reasonable level of trust
for network communications with entities such as the LDAP server (communication that can include user names
and passwords). However, some networks require trusted certificates. In these cases, you might be required to
install a certificate from the network certificate authority.
The certificate manager also allows you to load certificate revocation lists (CRL).
Load a certificate
1. From a Web browser, open the Embedded Web Server by typing the IP address of the product.
2. On the main Embedded Web Server page, click the Security tab, and then select the Certificate
Management entry.
NOTE: If the Certificate Management page is unavailable, update the product firmware.
3. Under Install Certificate, click Browse... to locate the certificate you want to load.
NOTE: Find certificates at the location where a network administrator created them. If the certificate
you select is password-protected, you will need to enter the certificate password.
4. Click Import to import the certificate. The certificate will appear in the certificates list after it is loaded.
Load a certificate revocation list (CRL)
1. From a Web browser, open the Embedded Web Server by typing the IP address of the product.
2. On the main EWS page, click the Security entry, and then select the Certificate Management entry.
NOTE: If the Certificate Management page is unavailable, update the product firmware.
3. Under Install Certificate, click Browse... to locate the CRL to load.
4. Click Import to import the CRL. The CRL will appear in the certificate revocation list after it is loaded.
Authentication and authorization
You can secure access to various parts of the control panel menu by establishing passwords. These passwords
can be created to be local to the product, or can be obtained from the network by configuring Windows or LDAP
server information.
To configure these settings using the Embedded Web Server, follow these steps.
1. In the Embedded Web Server, click the Security tab, and then click the Access Control link.
2. Configure access control options.
● Enable and Configure Sign In Methods. This section allows the administrator to configure the
Windows or LDAP network settings. The product uses these settings to obtain user information from
the server.
Sign In and Permission Policies. This section allows the administrator to manage product
●
permissions. By default, the product will support Guest, Administrator, and User permission sets.
The administrator can add permission sets, and can configure which sign-in method to use on control
panel applications.
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● Relationships Between Network Users or Groups and Device Permissions. This section allows the
administrator to select the default permission set for Windows and LDAP sign-in methods.
Device User Accounts. This section allows the administrator to establish user access codes.
●
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Energy settings
To manage the product's energy settings using the Embedded Web Server, follow these steps:
1. Start the Embedded Web Server.
2. Click the General tab, and then select Energy Settings.
3. Under Sleep Schedule, click Add to open the Sleep Schedule window.
a. Follow the onscreen instructions to define a weekly or holiday sleep schedule event.
b. Click Apply to save the sleep schedule event.
4. Under Sleep Timer Settings on the Energy Settings dialog, click Sleep Mode/Auto Off After, enter the
number of minutes of activity after which you want the scanner to enter Sleep Mode, and then click Apply
NOTE: You can also configure energy settings from the control panel Home screen. Touch Administration,
touch General Settings, and then touch Energy Settings.
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Upgrade the firmware
NOTE: You must have access to the product's local administrator password to complete this task.
1. From the Home screen, touch the Administration button, touch the Reports button, and then touch the
Configuration/Status Pages button.
NOTE: Check the Configuration Page option; the report lists the current firmware revision number.
2. See www.hp.com/support, search for your product, and then look for a link to downloads to see if there
is a newer version of firmware available.
3. Copy the new firmware file to a USB storage device, and then plug the USB device into the USB connector
beside the control panel.
CAUTION: Make sure to leave the USB storage device plugged into the USB connector until all upgrades
are installed, the product has rebooted, and the Home screen is displayed on the touch screen.
4. From the Home screen, touch the Device Maintenance button, and then touch the USB Firmware
Upgrade button.
5. Touch Firmware Upgrade Bundle, and then touch the Upgrade button.
The upgrade process can take a few minutes.
6. When prompted, touch the Yes button to reboot the product.
Starting the product after a firmware upgrade may take up to 20 minutes.
7. If necessary, repeat the previous two steps to install a second upgrade.
NOTE: You can also upgrade firmware using the Embedded Web Server. Start the Embedded Web Server, click
the General tab, click Firmware Upgrade in the left navigation pane, and then follow the onscreen instructions
to download a firmware upgrade directly to your product.
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Backup product data
HP recommends doing routine, scheduled backups as a best practice.
To backup data stored on the product, follow these steps:
1. Start the Embedded Web Server (EWS).
2. Click the General tab, and then select Backup and Restore.
3. Under Backup/Restore, select Backup, and then supply the UNC folder path to which the backup file will
be stored.
NOTE: If the backup folder is encrypted, you must enter the encryption key in the Encryption Key field
under Authentication Settings.
4. Under Authentication Settings, enter the Windows domain, username, and password, and then click OK
to create the backup file.
A progress meter indicates the status of the backup operation.
NOTE: You can also backup data from the control panel Home screen. Touch Device Maintenance, touch
Backup/Restore, and then touch Backup Data.
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Restore product data
To restore backed-up product data, follow these steps:
1. Start the Embedded Web Server (EWS).
2. Click the General tab, and then select Backup and Restore.
3. Under Backup/Restore, select Restore, and then supply the full pathname to the file which you wish to
restore.
NOTE: If the backup folder is encrypted, you must enter the encryption key in the Encryption Key field
under Authentication Settings.
4. Under Authentication Settings, enter the Windows domain, username, and password, and then click OK
to restore the backup file.
A progress meter indicates the status of the restore operation. The product automatically restarts when the
restore operation is complete.
NOTE: You can also restore backed-up data from the control panel Home screen. Touch Device
Maintenance, touch Backup/Restore, and then touch Restore Data.
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5 Load originals
Use the automatic document feeder (ADF)
●
Use the scanning glass
●
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Use the automatic document feeder (ADF)
For helpful information on loading your documents properly, refer to the following topics.
Document loading tips
●
Document loading tips for mixed-size documents
●
How to load documents
●
Document loading tips
The maximum capacity of the document feeder and output tray varies by paper size and weight. For 75g/
●
2
m
(20 lb) paper (the standard weight for most printer and photocopier paper), the maximum capacity is
100 sheets. For heavier paper, the maximum capacity is less.
The automatic document feeder (ADF) supports the following paper types.
●
Width Length Weight (or thickness)
Standard stock (single page) 68-216 mm (2.7-8.5 in) 148-864 mm (5.8-34 in)
Standard stock (multiple pages) 68-216 mm (2.7-8.5 in) 148-356 mm (5.8-14 in)
Scanning the following types of documents with the ADF might result in paper jams or damage to the
●
documents. To scan these documents, use the scanning glass instead of the ADF.
49-120 g/m
lbs)
49-120 g/m
lbs)
2
(13-32
2
(13-32
Wrinkled or creased documents Curled documents
Torn documents Documents with paper clips or staples
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive notes or flags
Photos Overhead transparencies
Papers that are stuck together Paper with wet substances such as glue
Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge
●
attached
or correction fluid
of a document is curled or folded, it may cause a paper jam.
When loading paper that is smaller than 148 mm (5.8 in) in width, place the long edge of the page parallel
●
to the paper guides.
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the
●
document face down on the scanning glass.
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● Make sure that the hatch on the document feeder is securely latched. To properly close the hatch, press
until you hear a click.
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the edges
●
of the original. If there is any clearance between the paper guides and the edges of the documents, the
scanned image might be skewed.
When placing a stack of documents into the feeder, gently set the stack in the document feeder. Do not
●
drop the stack into the feeder.
TIP: The document load/detect LED on the clear portion of the document feeder input tray is on when
documents are positioned correctly.
To prevent skewing, always load stacks of documents of the same dimensions. However, if you must load
●
stacks of mixed document sizes, center all documents in the stack by width before inserting them in the
document feeder.
Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing
●
on it.
Document loading tips for mixed-size documents
You can load the document feeder with groups of documents that have different widths or lengths. If your
document contains different sized pages, you can scan it as described below.
● If your documents have the same width but different lengths (legal and letter size, for example), you can
scan them as a single job. The scanned items will have the same length as the original items in the
document.
● If you want to prevent skewing and ensure that each scanned item has the same width and length as the
original, use the Job Build feature. Each segment of the job build must have documents of the same width
and length.
How to load documents
1. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can
restrict paper feeding.
When scanning small originals such as checks, it is especially important that the paper guides fit snugly
against the edges of the original.
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2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be
pointing into the feeder in one direction, and then fan that same edge in the opposite direction.
3. Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate the
stack 90 degrees and repeat.
4. Gently set the stack in the document feeder. Load the pages face up with the top of the pages pointing
into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you
have placed it in the document feeder.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed. When you begin
scanning, select a profile whose page loading selection matches the edge you are feeding first to ensure
that the scan reflects the orientation of the original document.
5. Verify that the paper guides are aligned with the edges of the stack.
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Use the scanning glass
Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the
scanning glass.
Minimum size: No minimum size
Maximum size: 216 x 356 mm (8.5 x 14 in)
NOTE: Not all the length of the scanning glass is in the active imaging area, so make sure to position your
originals as indicated by the reference mark on the edge of the scanning glass.
Place the original face down on the scanning glass, as indicated by the reference mark. For landscape pages,
place the page face down with the top of the page pointing toward the back of the product.
TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanning
glass with at least 6 mm (0.25 in) of space between items.
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6 Scan and send documents
Sign in
●
New scanner features
●
Preview a scan
●
Send a scanned document to one or more e-mails
●
Fax a scanned document
●
Save to a network folder or USB storage device
●
Save to a SharePoint site
●
Send or save a document using Quick Sets
●
Sign in
Scan to a workflow destination
●
Depending on how your administrator has configured access privileges, you might need to sign in before using
the product as well as when you access product features. The access your administrator has set for you might
limit the features available to you.
1. Touch the Sign In button.
2. Complete the required fields, and then touch the OK button.
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New scanner features
Automatically Straighten (auto-deskew): Use this feature to automatically straighten the scanned image
●
when pages are skewed during scanning.
Automatic Tone
●
Cropping Options: Use this feature to specify a method to automatically crop the scan for digital sending.
●
Do not crop does not crop the scan.
◦
Crop to paper crops the scan to the edge of the document being scanned through the automatic
◦
document feeder, based on the specified original document size.
Crop to content crops the image to the smallest possible rectangular area that has detectable
◦
content.
● Edge Erase: Use this feature to remove blemishes (such as dark borders or staple marks) by cleaning the
specified edges of the scanned images to the specified measurement.
● Job Build: Use this feature to divide a complex job into smaller segments (for example, when scanning a
document that has more pages than the document feeder can hold, or when scanning pages of different
sizes in one job).
Retrieve from USB: Use this feature to retrieve the following file types from an inserted USB
●
device: .PDF, .PRN, .PCL, .PS, CHT.
Send document to a network printer: Use this feature to send the output file to a specified network printer.
●
● Scan document to a SharePoint site: Use this feature to send the output file to a SharePoint destination.
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Preview a scan
Use the touch screen to navigate through the options on the Image Preview screen.
1 Home button Touch this button to open the Home screen.
2 Start button Touch this button to s can the document and send it to the specified
3 Help button Touch this button for control-panel help.
4 Cancel Job button Touch this button to cancel your changes and return to previous
destination.
screen.
5 Page control field Type a number to view a page.
6 Zoom button Touch this button to view the preview magnified.
7 View button Touch this button to switch between single and multi-page views
8 Append Pages button Touch this button to append a newly scanned document to the end
9 Move Pages button Touch this button to move a selected page or pages.
10 Rotate Pages button Touch this button to rotate the scan clockwise in increments of 90
11 Delete Pages button Touch this button to delete a selected page or pages.
Use the Image Preview screen
You can preview a document and adjust certain document job options before sending the scan. The Image
Preview screen is available for all scan destinations, but not all document job options are available for all scan
destinations.
1. From a scan screen, touch the Preview button.
2. To increase the magnification for viewing purposes only, touch the Zoom button. Touch it again to return
to the original magnification. To view parts of the zoomed page that might be off the screen, place your
finger on the image and drag.
and to access more options.
of the document in the preview.
degrees.
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3. To see a multi-page view of the scanned document and move, append, delete, or rotate pages, touch the
4. When you are done making changes, touch the Start button to save your changes and send the scan or the
Append pages
1. From the Image Preview screen, touch the View button.
2. Touch the Append Pages button.
3. In the Append New Pages dialog box, touch the Scan button. The pages are appended to the end of the
Move pages
1. From the Image Preview screen, touch the View button.
2. Touch the pages you want to move. To deselect a page, touch it again. To select contiguous pages, touch
3. Touch the Move Pages button.
4. Touch the Insert icon where you want to move the pages.
Rotate pages
View button.
Cancel Job button to cancel your changes and return to the previous screen.
document.
the first and last pages of the group you want.
1. From the Image Preview screen, touch the View button.
2. Touch the pages you want to rotate. To deselect a page, touch it again. To select contiguous pages, touch
3. Touch the Rotate Pages button. The page rotates clockwise in 90-degree increments with each touch.
Delete pages
1. From the Image Preview screen, touch the View button.
2. Touch the pages you want to delete. To deselect a page, touch it again.
3. Touch the Delete Pages button.
the first and last pages of the group you want.
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Send a scanned document to one or more e-mails
The e-mail feature offers the following benefits:
Sends documents to multiple e-mail addresses, saving time and delivery costs.
●
Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient
●
can manipulate.
In order to use the e-mail feature, the product needs to be connected to a valid SMTP local area network that
includes Internet access.
Use the address book
You can send e‑mail to a list of recipients using the address book feature. See your system administrator for
information about configuring address lists.
NOTE: You can also use the Embedded Web Server (EWS) to create and manage the address book. The EWS
address book can be used to add, edit, or delete single addresses or distribution lists.
Create a recipient list
1. From the Home screen, touch the E-mail button.
2. Touch the To: field and then type the recipients' e-mail addresses. Separate multiple entries with a
semicolon or by pressing enter on the keyboard.
TIP: You can also use the address book to enter e-mail addresses. For more information, see the built-
in Help.
3. The names in the recipient list are placed in the text line of the keyboard screen. To add a recipient that is
not found in the address book, type the e‑mail address.
4. Touch the OK button.
5. Finish typing information in the cc:, bcc:, Subject:, and Message: fields on the Send E‑mail screen, if
necessary. To check the list of recipients, touch the down arrow in the To: text line.
6. Touch the Start button.
Use the Personal or Shared Contacts address book
Use the Personal or Shared Contacts address book to store frequently-use d e-mail addresses and to insert them
into the From:, To:, cc:, or bcc: fields.
To open an address book, touch the Address Book button
Add entries to the Personal or Shared Contacts address books
1. Touch the add button
2. Touch the Name field, and type a name for the new entry.
The name is the alias for the entry.
.
, and then select the appropriate contact entry.
3. Type the e‑mail address for the new entry, complete any additional optional fields, and then touch the
OK button.
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Delete entries from the Personal Contacts address book
You can delete entries that you no longer use.
NOTE: To change an entry, highlight the text you want to change, and then type the new text.
1. Touch the entry that you want to delete from the Personal Contacts address book.
2. Touch the Remove button
3. In the confirmation dialog box that appears, touch the Delete button to delete the entry or touch the
Cancel button to return to the Address Book screen.
Use the Send E-mail screen
Use the touch screen to navigate through the options on the E-mail screen.
in the lower right corner.
1 Home button Touch this button to open the Home screen.
2 Send E‑mail button Touch this button to scan the document and send an e-mail file to the specified e-mail
addresses.
3 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it
to open a pop-up screen that will help you resolve the error or warning.
4 Help button Touch this button for control-panel help.
5 Preview button Touch this button to display a preview that you can modify before sending the scanned
6 Scroll bar Use the Scroll bar to view and set up the cc:, bcc:, Message:, and File Name: fields. Touch any
7 Address book buttons Touch these buttons to use the address book to populate the To:, cc:, or bcc: fields.
8 More Options button Touch this button to change certain e-mail settings for the current scan job.
9 File Name: field Touch this field and then type the name of the scanned document.
10 Subject: field Touch this field and then type a subject title.
11 cc: field Touch this field and then type the e-mail addresses of those secondary individuals whom
document.
of those fields and add the necessary information.
you want to receive the scanned document.
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12 To: field Touch this field and then type the e-mail addresses of those primary individuals whom you
want to receive the scanned document.
13 From: field Touch this field and then type your e-mail address. If the system administrator has
Send documents
The product scans both black-and-white and color originals. You can use default settings or change the scanning
preferences and file formats.
TIP: You can perform these tasks for a single-page document by placing the document face-down on the
scanner glass.
Send a document
1. Place the document face up in the document feeder.
2. From the Home screen, touch the E-mail button.
3. If prompted, type your user name and password.
4. Complete the From: and To: fields. Scroll down and complete the cc:, bcc:, and Message: fields if
appropriate. Your user name or other default information might appear in the From: field. If so, you might
not be able to change it.
5. (Optional) Touch the More Options button to change the settings for the document that you are sending
(for example, the document’s original size). If you are sending a two-sided document, you should select
Sides and an option with a two-sided original. For information about other available features, see the built-
in Help.
configured the product to do so, this field might automatically insert a default address.
6. Touch the Start button to begin sending.
7. When you are finished, remove the original document from the output tray.
Use the auto-complete function
When you type characters into the To:, cc:, or From: fields on the Send E‑mail screen, the auto-complete function
is activated. As you type the required address or name, the product automatically searches the address book
list and completes the address or name by using the first match. You can then select that name by pressing
enter on the keyboard, or continue typing the name until auto-complete finds the correct entry. If you type a
character that does not match any entry in the list, the auto-complete text is removed from the display to
indicate that you are typing an address that is not in the address book.
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Fax a scanned document
Use the Send Fax screen
Use the touch screen to navigate through the options on the Send Fax screen.
1 Home button Touch this button to open the Home screen.
2 Send Fax button Touch this button to scan the document and send a fax to the provided fax numbers.
3 Error/warning button This button appears only when there is an error or warning in the status line area. Touch it
to open a pop-up screen that will help you resolve the error or warning.
4 Help button Touch this button for control-panel Help.
5 Preview button Touch this button to display a preview that you can modify before faxing the scanned
document.
6 Speed Dial Code field Touch this button to type a speed dial code directly.
7 Search button Touch this button to search for a speed dial code by name.
8 Speed Dials button Touch this button to edit the speed dial.
9 Scroll bars Use the scroll bar to view more entries.
10 One Touch Speed Dials list Touch a button in this area to add the fax number to the Fax Recipients list.
11 More Options button Touch this button to change certain fax settings for the current scan job.
12 Details button Touch this button to display more information about the fax number highlighted in the Fax
Recipients list.
13 Delete button Touch this button to remove the highlighted fax number from the Fax Recipients list.
14 Fax Recipients list Lists the numbers you have selected to receive the scanned document.
15 Add fax number button Touch this button to add the fax number in the Fax Number: field to the Fax Recipients list.
16 Fax Number: field Touch this field and then type a fax number.
17 Delete character button Touch this button to backspace and delete numbers in the Fax Number: field.
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Send a fax
1. Place the document face up in the document feeder.
2. From the Home screen, touch the Fax button.
3. If prompted, type your user name and password.
4. Specify the fax numbers by using one or both of these methods:
Use the Fax Number:
field
Use a speed dial From the Send Fax screen, touch the code in the One Touch Speed Dials list.
Type the fax number.
(Optional) Type additional fax numbers separated by semi-colons.
5. (Optional) Touch the More Options button to change the settings for the document that you are sending.
For information about available features, see the built-in Help.
6. Touch the Start button to begin sending.
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Save to a network folder or USB storage device
If the system administrator has made the feature available, the product can scan a file and save it to either a
USB storage device or a network folder. Supported operating systems for folder destinations include
Windows 2000, Windows XP, Windows Server 2003, and Windows Server 2008.
1. Place the document face up in the document feeder.
2. If you are saving to a USB storage device, insert it into the USB connector next to the control panel.
3. On the Home screen, touch either the Save to Network Folder or the Save to USB button.
4. In the folders list, touch the folder in which you want to save the document.
5. Select a quick set or touch the File Name: field, and then type the name of the file.
6. Touch the More Options button to change the settings for the document you are sending.
7. Touch the Start button.
NOTE: The additional options are the same as the e-mail options.
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Save to a SharePoint site
If the system administrator has made the feature available, the product can scan a document and save the file
to a SharePoint site.
1. Place the document face up in the document feeder.
2. On the Home screen, touch the Save to SharePoint button.
3. Select an existing SharePoint quick set.
TIP: A SharePoint quick set is either accessible directly from the Home screen, or from the Quick Sets
button on the Home screen, depending on how the save-to-SharePoint option was defined.
4. If prompted, type your user name and password.
5. If necessary, press the Start button on the control panel to start the scan.
NOTE: It is possible to configure a scan-to-SharePoint quick set to start automatically when the
SharePoint option is selected.
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Send or save a document using Quick Sets
If the system administrator has made the feature available, the product can scan a file using preset settings for
fax numbers, e-mail recipients, network folders, or USB storage devices.
Depending on how your administrator has configured Quick Sets, you can also touch the Quick Sets button on
the Home screen to display a list of available Quick Sets.
1. Place the document face up in the document feeder.
2. From the Home screen, touch a Quick Sets button. Those Quick Sets buttons that have a small Start icon
on them start scanning when you touch them.
3. If prompted, type your user name and password.
4. If a screen for sending the scanned document to e-mail, fax, or a network folder displays, complete the
fields, and then touch the Start button.
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Scan to a workflow destination
NOTE: This product feature is provided by the optional Digital Sending Software.
If the system administrator has enabled the workflow functionality, you can scan a document and send it to a
custom workflow destination. A workflow destination gives you the ability to send additional information, along
with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific
information appear on the control‑panel display. The system administrator can also designate a printer as a
workflow destination, which allows you to scan a document and then send it directly to a network printer for
printing.
1. Place the document face up in the document feeder.
2. From the Home screen, touch a workflow button.
3. Complete the fields. The fields vary based on how your administrator has configured the workflow.
4. Touch the Start button.
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7 Maintain the product
This section presents information about how to maintain the product.
Order maintenance and scanning supplies
●
Clean the touch screen
●
Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background
●
Clean the rollers
●
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Order maintenance and scanning supplies
You can purchase maintenance parts for your product.
1. See the HP product parts Web site at
2. Select your language, and then click the arrow.
www.hp.com/buy/parts.
Clean the touch screen
Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen gently
with a clean, water-dampened, lint-free cloth.
CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray water
directly onto the touch screen.
Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background
The scanning glass, scanning strip, and ADF duplex background should be cleaned periodically or any time a
scanned image has streaks.
To clean these components, follow these steps:
1. Press the Power button to turn off the product, and then disconnect the power cable.
2. Open the scanning lid.
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3. Clean the scanning glass and scanning strip with a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.
CAUTION: Use only glass cleaner to clean the scanning glass and scanning strip. Avoid cleaners that
contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning glass.
Avoid isopropyl alcohol because it can leave streaks on the glass.
Do not spray the glass cleaner directly on the scanning glass or scanning strip. If too much glass cleaner
is applied, the cleaner could leak under the scanning glass or scanning strip and damage the product.
4. Dry the glass with a dry, soft, lint-free cloth.
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5. Close the scanning lid, and then raise the scan input tray until it is perpendicular to the product.
6. Press in on the ADF duplex background tabs to release the ADF duplex background (1), and then pull
forward to remove the ADF duplex background from its housing (2).
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7. Wipe the two scanning strips (one black, one white) on the ADF duplex background (1) and the strip inside
the ADF duplex background enclosure (2) with a soft, lint-free cloth that has been moistened with warm
water.
8. Dry the scanning strips with a dry, soft, lint-free cloth, and then slide the component into its housing until
both tabs click into place.
9. Lower the scan input tray into place, and then reconnect the power supply to the product.
10. Press the Power button to turn on the product.
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Clean the rollers
Clean the rollers under the following conditions:
You experience repeated document jams.
●
The product does not pull pages into the paper path.
●
● The scanned images are elongated.
● You frequently scan any of the following types of documents: coated paper, chemically treated documents
such as carbonless paper, documents with a large amount of calcium carbonate, documents written with
pencils, documents on which the toner has not fused.
To clean the rollers, follow these steps:
1. Press the Power button to turn off the product, and then disconnect the power cable.
2. Open the automatic document feeder (ADF) hatch.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air
or a clean lint-free cloth moistened with warm water.
4. Close the ADF hatch, and then reconnect the power supply to the product.
5. Press the Power button to turn on the product, and then update the product maintenance history.
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a. On the Home screen, touch the Device Maintenance button.
b. Touch the Clean Rollers button.
c. Scroll down through the online maintenance procedure and touch the Complete Maintenance
Procedure button.
d. Touch OK to record the maintenance activity and reset the counters to zero.
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8 Replace and install components
This section presents information about how to replace and install product components.
Replace the rollers
●
Replace the separation pad
●
Replace the front panel
●
Replace the keyboard
●
Replace the hard drive
●
Install a Jetdirect card
●
Install an accessory into the hardware integration pocket
●
Animations which guide you through several maintenance tasks are available on the web. For the latest parts
information and animations, see
www.hp.com/support, and search on your product.
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Replace the rollers
Replace the rollers under the following conditions:
When the message Document Feeder Kit Low displays in the status line on the Home screen (a warning
●
button displays to the right of the status line).
If you experience repeated document jams and cleaning the rollers did not help.
●
TIP: An animation which guides you through removing and replacing the rollers is available on the web (see
www.hp.com/support, and search on your product).
The roller replacement kit includes a replacement separation pad. Make sure to replace the separation pad
when you replace the rollers. To order the replacement kit, see
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard service
agreements.
To replace the rollers, follow these steps:
1. Press the Power button to turn off the product, and then disconnect the power cable.
2. Open the automatic document feeder (ADF) hatch.
www.hp.com/buy/parts.
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3. Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and down to
open the door.
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4. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it to the
left to release it from the enclosure.
CAUTION: Do not touch the rollers with bare f ing er s, as oi ls from yo ur fingers could impact performance.
NOTE: You might feel a slight resistance when sliding the roller assembly.
CAUTION: Take care not to press down on the alignment tabs (1) or against the tab to the right of the
roller assembly (2).
5. Lift the roller assembly out and set it aside.
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6. Holding the roller assembly door down and out of the way, insert the new roller assembly into the enclosure
and slide it to the right until it is seated firmly.
7. Close the roller assembly door, pressing firmly against the door until you hear a click (the click indicates
that the latch is seated correctly).
NOTE: HP recommends that you replace the rollers and separation pad every 100,000 scans.
Once the rollers are replaced, replace the separation pad and then log the maintenance activity.
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Replace the separation pad
The roller replacement kit includes a replacement separation pad. Always replace the separation pad when you
replace the rollers. To order the roller replacement kit, see
TIP: An animation which guides you through removing and replacing the separation pad is available on the
web (see
To replace the separation pad, follow these steps:
1. Make sure the scanner is turned off and the power cable is disconnected.
2. Open the automatic document feeder (ADF) hatch.
www.hp.com/support, and search on your product).
www.hp.com/buy/parts.
3. Raise the ADF input tray (1), and then press forward on the separation pad latch to release the separation
pad from its locked position (2).
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4. Lift up on the separation pad component, release it from its housing, and set it aside.
TIP: This is easier to do if you lower the input tray.
CAUTION: Do not touch the pad itself with bare fingers, as oils from your fingers could impact
performance.
5. Slide the rear edge of the new separation pad component into its housing, ensuring that the spring below
the pad is not bent down.
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6. Press down on the front portion of the separation pad component until you hear an audible click, indicating
that the pad is seated firmly.
TIP: Taking care not to touch the pad with bare fingers, press down on the pad and then release, ensuring
that the pad springs back up. This indicates that the spring below the pad is positioned correctly.
7. Close the ADF hatch, reconnect the power supply to the product, and then turn on the product.
8. Update the product maintenance history.
a. On the Home screen, touch the Administration button.
b. Touch the Manage Supplies button, touch the Reset Supplies option, and then touch the New
Document Feeder Kit option.
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c. Scroll down through the online maintenance procedure and touch the Complete Maintenance
Procedure button.
d. Touch OK to record the maintenance activity and reset the counters to zero.
NOTE: HP recommends that you replace the rollers and separation pad every 100,000 scans.
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Replace the front panel
TIP: An animation which guides you through removing and replacing the front panel is available on the web
(see
www.hp.com/support, and search on your product).
To replace the front panel, follow these steps:
1. Press the Power button to turn off the product, and then disconnect the power cable.
2. Raise the scan lid.
3. Locate the indents on the underside of the front panel, press in at the location shown, and then lift the
front panel gently as it releases.
4. Invert the front panel, hold it firmly with one hand, disconnect the ribbon cable (1), and then gently pull
the ribbon cable through the cable restraint (2).
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5. While still holding the front panel in an inverted position, disconnect the front panel cable and set the front
panel aside.
6. Connect the new front panel to the front panel cable.
7. Gently feed the ribbon cable through the cable restraint (1) and connect the ribbon cable (2).
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8. Invert the front panel so that it is touch screen side up, position the front panel to align with the bezel (1),
and then press down on the front panel to seat it in place (2).
9. Close the scan lid, reconnect the power cable, and then turn on the product.
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Replace the keyboard
You can order keyboards in several languages as accessories.
To replace the keyboard, follow these steps:
1. Press the Power button to turn off the product, and then disconnect the power cable.
2. Remove the keyboard.
a. Slide the four sliding tabs toward the front of the product to release the keyboard (1), and then gently
lift the keyboard up and away from the keyboard frame (2).
b. Gently squeeze in on the cable connector to release the keyboard cable, and then set the keyboard
aside.
3. Insert the new keyboard.
a. Connect the new keyboard's cable.
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b. Position the new keyboard over the keyboard frame so the fixed tabs on the keyboard align with the
tab slots on the frame (1), gently push the keyboard against the keyboard frame (2), and then push
the four sliding tabs in to secure the keyboard (3).
4. Reconnect the power supply to the product, and then press the Power button to turn on the product.
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