Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and services
are set forth in the express warranty statements
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Nothing herein should be construed as
constituting an additional warran ty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 11/2015
Trademark Credits
®
, Adobe Photoshop®, Acrobat®, and
Adobe
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
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Computer, Inc. iPod is for legal or rightholderauthorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
Product features .................................................................................................................................................... 2
Front view .............................................................................................................................................................. 4
Back view ............................................................................................................................................................... 4
2 Control panel ................................................................................................................................................ 9
Interpret control panel status lights ................................................................................................................... 11
Control panel messages ...................................................................................................................................... 12
Home screen ........................................................................................................................................................ 13
Buttons on the touch screen ............................................................................................................................... 14
Control-panel help system .................................................................................................................................. 15
3 Administration - Configure the product ......................................................................................................... 17
Supported utilities for Windows .......................................................................................................................... 18
HP Web Jetadmin .............................................................................................................................. 18
Embedded Web Server ...................................................................................................................... 18
HP Digital Sending Software (HP DSS) .............................................................................................. 18
Configure general security settings ................................................................................................. 35
Configure access control security settings ...................................................................................... 35
Additional configuration using the Embedded Web Server ................................................................................ 36
4 Administration - Manage the product ............................................................................................................ 37
Use information pages ........................................................................................................................................ 38
Use the Embedded Web Server ........................................................................................................................... 39
Open the Embedded Web Server ...................................................................................................... 39
Embedded Web Server options ......................................................................................................... 39
Use HP Web Jetadmin software .......................................................................................................................... 41
Security features ................................................................................................................................................. 43
Secure the Embedded Web Server .................................................................................................... 43
Load a certificate ............................................................................................................ 45
Load a certificate revocation list (CRL) ........................................................................... 45
Authentication and authorization ..................................................................................................... 45
Energy settings .................................................................................................................................................... 47
Upgrade the firmware ......................................................................................................................................... 48
Backup product data ........................................................................................................................................... 49
Restore product data ........................................................................................................................................... 50
Document loading tips for mixed-size documents .......................................................................... 53
How to load documents .................................................................................................................... 53
Use the scanning glass ........................................................................................................................................ 55
6 Scan and send documents ............................................................................................................................ 57
Sign in ................................................................................................................................................................... 57
New scanner features .......................................................................................................................................... 58
Preview a scan ..................................................................................................................................................... 59
Use the Image Preview screen .......................................................................................................... 59
Send a scanned document to one or more e-mails ............................................................................................ 61
Use the address book ........................................................................................................................ 61
Create a recipient list ...................................................................................................... 61
Use the Personal or Shared Contacts address book ...................................................... 61
Add entries to the Personal or Shared Contacts address books ................. 61
Delete entries from the Personal Contacts address book .......................... 62
Use the Send E-mail screen .............................................................................................................. 62
Send a document ............................................................................................................ 63
Use the auto-complete function .................................................................................... 63
Fax a scanned document ..................................................................................................................................... 64
Use the Send Fax screen ................................................................................................................... 64
Send a fax .......................................................................................................................................... 65
Save to a network folder or USB storage device ................................................................................................ 66
Save to a SharePoint site ..................................................................................................................................... 67
Send or save a document using Quick Sets ......................................................................................................... 68
Scan to a workflow destination ........................................................................................................................... 69
7 Maintain the product ................................................................................................................................... 71
Order maintenance and scanning supplies ......................................................................................................... 72
Clean the touch screen ........................................................................................................................................ 72
Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background ........... 72
Clean the rollers ................................................................................................................................................... 76
8 Replace and install components ................................................................................................................... 79
Replace the rollers ............................................................................................................................................... 80
Replace the separation pad ................................................................................................................................. 84
Replace the front panel ....................................................................................................................................... 88
ENWWv
Replace the keyboard .......................................................................................................................................... 91
Replace the hard drive ......................................................................................................................................... 93
Install a Jetdirect card ......................................................................................................................................... 96
Install an accessory into the hardware integration pocket ................................................................................ 98
Initialization or hardware problems ................................................................................................................. 104
Check the Ethernet connection ....................................................................................................... 104
Check that the product has power .................................................................................................. 105
Reset the product ............................................................................................................................ 105
The product has paused or shut down .............................................................................................................. 106
The product is displaying a “pause” message on the touch screen .............................................. 106
I received an e-mail indicating that the product has shut down ................................................... 106
Paper feeding problems .................................................................................................................................... 107
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................................ 107
Contact HP Support ........................................................................................................................................... 113
10 Specifications and warranty ..................................................................................................................... 115
Certificate of Volatility ...................................................................................................................................... 117
Hard disk drive memory .................................................................................................................. 117
viENWW
Regulatory model number ................................................................................................................................ 118
Environmental product stewardship program ................................................................................................. 119
Protecting the environment ........................................................................................................... 119
Ozone production ............................................................................................................................ 119
Power consumption ........................................................................................................................ 120
Paper use ......................................................................................................................................... 120
HP LaserJet print supplies .............................................................................................................. 120
Paper ............................................................................................................................................... 121
Material restrictions ........................................................................................................................ 121
Disposal of waste equipment by users (EU and India) ................................................................... 121
Sweden ............................................................................................................................................ 129
Portugal ........................................................................................................................................... 129
Greece and Cyprus ........................................................................................................................... 130
Romania .......................................................................................................................................... 132
Belgium and the Netherlands ......................................................................................................... 132
Finland ............................................................................................................................................. 132
Estonia ............................................................................................................................................. 134
Index ........................................................................................................................................................... 135
viiiENWW
1Product basics
This User Guide covers what you need to know about using your product.
Product features
●
Front view
●
Back view
●
Sleep Mode
●
Auto-shutdown feature
●
ENWW1
Product features
Table 1-1 Features
Resolution600 pixels per inch (ppi)
Memory●1792 MB of random-access memory (RAM).
User interface●HP Easy Select full color control panel
Paper-handling●Document feeder: Holds up to 100 sheets of paper.
512 MB on formatter
◦
1024 MB on scanner
◦
◦256 on Jetdirect Inside (JDI) networking
Memory Enhancement technology (MEt) automatically compresses data to use RAM more
●
efficiently.
Embedded Web Server (EWS) to configure the product and gain access to support
●
Two-sided scanning: The document feeder has an automatic duplexer for scanning two-sided
●
documents.
Blank page suppression: Suppresses blank pages in scanned output (works best with white or
●
light-colored pages).
Standard output tray: The output tray is located near the bottom of the product.
●
●HP Precision Feed technology with multiphase pick process, advanced separation and intelligent
picking technologies, mixed-stack handling, and ultrasonic double-feed detection.
Connectivity●Local area network (LAN) connector (RJ-45) for Jetdirect Inside (JDI)
One enhanced input/output (EIO) slot
●
Covered USB 2.0 connection for FAT-formatted portable storage device.
●
The Administrator must enable this USB port before it can be used.
NOTE: USB-connected external hard drives are not supported.
Optional HP Digital Sending Software (DSS).
●
●Hardware integration pocket.
Environmental features●Sleep Timer Settings saves energy by causing the scanner to default to Sleep Mode after 15
minutes of inactivity.
High content of recyclable components and materials
●
●
ENERGY STAR
Security features●Secure disk erase
Secure storage erase
●
Secure file erase
●
●Authentication
®
qualified
2Chapter 1 Product basicsENWW
Table 1-1 Features (continued)
◦User access code authentication
Windows (Kerberos and NTLM)
◦
LDAP
◦
●Jetdirect Inside (JDI)
◦IPsec
◦Password protection
SSL
◦
◦TLS
SNMPv3
◦
802.1x authentication
◦
◦IPP over TLS
Secure communication between the product and network servers
●
IPsec security (hardware)
●
●HP High-Performance Secure Hard Disk
Scanning and sending●Modes for text, graphics, and mixed text and graphics formats
Embedded OCR
●
Job-interrupt feature
●
●Control-panel animations (for example, jam recovery)
Scan and send to e-mail, fax, network folder, USB device, and SharePoint
●
Address book for e-mail and fax
◦
◦Send to digital fax (Internet and LAN fax)
●Retrieve contacts from a network directory (LDAP)
Automatic duplex (two-sided) scanning
●
ENWWProduct features3
Front view
CAUTION:If you need to move the product, always lift the product from the base. Do not lift using the keyboard.
1Power button
2Keyboard
3Covered USB connector for FAT-formatted portable storage device
4Covered hardware integration pocket
5Control panel
6Paper stops
7Automatic document feeder (ADF)
8ADF output tray
9ADF input tray
10Document load/detect LED
11Paper guides
Back view
1Power connector
2Rear panel drawer assembly
4Chapter 1 Product basicsENWW
3EIO card slot
4Formatter status LEDs (both are green; under normal conditions, the left LED is on steady and the right LED blinks)
5Ethernet port
6USB host port (under user-removable label)
7Slot for a cable-type security lock
ENWWBack view5
Sleep Mode
The scanner will enter Sleep Mode after 15 minutes of inactivity. To exit Sleep Mode, do any one of the following:
Press any button
●
Touch the touch screen
●
●Lift the flatbed scanner lid
●Connect a USB device
6Chapter 1 Product basicsENWW
Auto-shutdown feature
This product is equipped with a safety feature that protects from overheating due to a blocked fan vent or a fan
failure.
Under some conditions, the touch screen will display a “pause” message for 12 minutes before initiating
●
shutdown.
●If the product detects that the fan has failed (causing the drive to overheat), the product will shut itself
down. If this occurs, the product will send e-mail to notify the current user (if the user is logged in) and
the administrator of the shutdown.
ENWWAuto-shutdown feature7
8Chapter 1 Product basicsENWW
2Control panel
Control-panel layout
●
Interpret control panel status lights
●
Control panel messages
●
Home screen
●
Buttons on the touch screen
●
Control-panel help system
●
ENWW9
Control-panel layout
The control panel includes a touch screen graphical display, job-control buttons, a keyboard, and three lightemitting diode (LED) status lights.
1Touch screenUse the touch screen to access product functions.
2
3
4
5
6
7
8
9
Touch screen brightnessadjustment control
Reset buttonResets the job settings to factory or user-defined default values.
Ready LEDThe Ready LED indicates that the product is ready to begin processing any job.
Data LEDThe Data LED indicates that the product is receiving data.
Attention LEDThe Attention LED indicates that the product has a condition that requires
Start buttonStarts digital sending (e-mail and fax, for example), or continues a job that has
Stop buttonStops the active job and opens the Job Status screen.
Sleep buttonIf the product is inactive for a long period of time, it automatically enters a sleep
Use this control to increase or decrease the brightness of the touch screen display.
intervention.
been interrupted.
mode. To place the product into sleep mode or to reactivate the product, press
the Sleep button.
10Chapter 2 Control panelENWW
Interpret control panel status lights
The product has six LEDs on the control panel that indicate product status. The table below explains how to
interpret these LEDs.
LED behaviorDescription
All LEDs are off.The product is turned off.
Sleep LED
Sleep LED
Sleep LED
Power LED
Power LED
Power LED
Ready LED
Ready LED
Ready LED
Data LED
Data LED
Data LED
Attention LED
Attention LED
is on.The product has data buffered that it has finished processing and is waiting for more data to
is flashing.The product is receiving or processing data.
is off.There is no data for the product to process.
is on.The scanner is in sleep (power conservation) mode.
is flashing.The scanner is entering or exiting sleep mode.
is off.The scanner is not in sleep mode, nor is it transitioning sleep status (on or off).
is on.The product is powered on.
is blinking.The AC adapter is plugged in to the product, and the product is turned off.
is off.The power supply is not providing power to the product.
is on.The product is online and able to accept input.
is flashing.The product is pausing a request or has stopped receiving input.
is off.The product is paused and unable to accept input. This may be because the product was
deliberately paused, or because the product is in an error state.
be transmitted, or the product is paused. When the Attention LED is flashing at the same time,
there is an error and there is data waiting to be processed.
is on.The product has encountered a critical error, the nature of which is indicated on the display.
is flashing quickly.The product has encountered an error which requires user intervention, such as a jam in the
automatic document feeder.
Attention LED
is off.No error condition exists.
NOTE:Status and error conditions appear on the display.
ENWWInterpret control panel status lights11
Control panel messages
The product provides robust control panel messaging. When a message appears on the control panel, follow
the on-screen instructions to resolve the issue. If the product displays an “Error” or “Attention” message, and
no steps are shown to resolve the issue, turn the product off then on. Contact HP support if you continue to
experience issues with the product.
To get additional information for warnings that appear in the status line, touch the Warning button.
For additional information on a variety of topics, touch the Help button in the upper-right corner of the Home
screen.
12Chapter 2 Control panelENWW
Home screen
The Home screen provides access to the product features, and it indicates the current status of the product.
1FeaturesDepending on how the product is configured, the features that appear in this area can include any of
the following items:
●Fax
●E-mail
Job Status
●
●Save to Network Folder
Save to USB
●
Quick Sets
●
●Workflow
Administration
●
Service
●
2Product status lineThe status line provides information about the overall product status. Various buttons appear in this
area, depending on the current status.
3Help buttonTouch the Help button to open the embedded help system.
4Scroll barTouch the up or down arrows on the scroll bar to see the complete list of available features.
5Sign In/Sign OutTouch this button to sign in or sign out of the product. After you sign out, the product restores all
6Network Address button Touch the Network Address button to find information about the network connection.
7Language buttonTouch the Language button to open the Language screen and change the touch screen display
options to the default settings.
language.
8Date and timeThe current date and time appear here. You can select the format that the product uses to show the
date and time, for example 12-hour format or 24-hour format.
ENWWHome screen13
Buttons on the touch screen
The touch screen provides information about the product status. Various buttons can appear in this area.
Home button. Touch this button to go to the Home screen from any other screen.
Start button. Touch this button to begin the action for the feature that you are using.
NOTE: The name of this button changes for each feature. For example, in the digital fax feature, the button is
named Send Fax.
Error button. This button appears whenever the product has an error that requires attention before it can continue.
Touch the Error button to see a message that describes the error. The message also has instructions for solving
the problem.
Warning button. This button appears when the product has a problem but can continue functioning. Touch the
Warning button to see a message that describes the problem. The message also has instructions for solving the
problem.
Help button. Touch this button to open the built-in online Help system.
Language button. Touch this button to open the Language screen and set the touch screen display language.
14Chapter 2 Control panelENWW
Control-panel help system
The product has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for that
screen.
If the product alerts you of an error or warning, touch the Error or Warning button to open a message that
describes the problem. The message also contains instructions to help solve the problem.
ENWWControl-panel help system15
16Chapter 2 Control panelENWW
3Administration - Configure the product
A network administrator will need to configure the product for use on the network, so you can scan to e-mail
and other destinations. The configuration settings are accessible from the Embedded Web Server, HP Web
Jetadmin software, or the control panel.
Supported utilities for Windows
●
Supported network protocols
●
Supported e-mail protocols
●
Basic configuration using the Administration menu
●
Basic configuration using the Embedded Web Server
●
Additional configuration using the Embedded Web Server
●
ENWW17
Supported utilities for Windows
HP Web Jetadmin
●
Embedded Web Server
●
HP Digital Sending Software (HP DSS)
●
HP Web Jetadmin
HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize
product use, control color costs, secure products, and streamline supplies management by enabling remote
configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit
www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin host.
Embedded Web Server
The product is equipped with an Embedded Web Server, which provides access to information about product
and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer or Mozilla
Firefox.
The Embedded Web Server resides on the product. It is not loaded on a network server.
The Embedded Web Server provides an interface to the product that anyone who has a network-connected
computer and a standard Web browser can use. No special software is installed or configured, but you must
have a supported Web browser on your computer. To gain access to the Embedded Web Server, type the IP
address for the product in the address line of the browser. (To find the IP address, touch the Network Address
button on the Home screen.)
HP Digital Sending Software (HP DSS)
You can install the optional HP Digital Sending Software. This software runs as a service on a network server
and allows multiple products to send jobs through the server. It is not necessary to install any software or drivers
on individual users' computers. For information about compatible versions of HP DSS and to purchase the
software, see
www.hp.com/go/dss.
18Chapter 3 Administration - Configure the productENWW
Supported network protocols
The product supports the TCP/IP network protocol, the most widely used and accepted networking protocol.
Many networking services utilize this protocol. The following tables list the supported networking services and
protocols.
Table 3-1 Network device discovery
Service nameDescription
SLP (Service Location Protocol)Device-discovery protocol, used to help find and configure network
Table 3-2 Messaging and management
Service nameDescription
HTTP (Hyper Text Transfer Protocol)Allows Web browsers to communicate with the Embedded Web
EWS (Embedded Web Server)Allows you to manage the product through a Web browser.
SNMP (Simple Network Management Protocol)Used by network applications for product management. SNMP v1,
devices. Used primarily by Microsoft-based programs.
Server.
SNMP v3, and standard MIB-II (Management Information Base)
objects are supported.
LLMNR (Link Local Multicast Name Resolution)Specifies if the product responds to LLMNR requests over IPv4 and
IPv6.
TFTP ConfigurationUse TFTP to download a configuration file containing additional
configuration parameters, such as SNMP or non-default settings,
for Jetdirect Inside (JDI).
Table 3-3 IP addressing
Service nameDescription
DHCP (Dynamic Host Configuration Protocol)For automatic IPv4 and IPv6 address assignment. The DHCP server
BOOTP (Bootstrap Protocol)For automatic IP address assignment. The BOOTP server provides
Auto IPFor automatic IP address assignment. If neither a DHCP server nor
ManualFor manual IP address assignment. Requires the administrator to
provides the product with an IP address. Generally, no user
intervention is required for the product to obtain an IP address from
a DHCP server.
the product with an IP address. Requires the administrator to input
a product's MAC hardware address on the BOOTP server for the
product to obtain an IP address from that server.
a BOOTP server is present, the product uses this service to generate
a unique IP address.
manually assign a static IP address.
ENWWSupported network protocols19
Table 3-4 Security features
Service nameDescription
IPsec/FirewallProvides network-layer security on IPv4 and IPv6 networks. A
firewall provides simple control of IP traffic. IPsec provides
additional protection through authentication and encryption
protocols.
SNMP v3Employs a user-based security model for SNMP v3, which provides
Access control list (ACL)Specifies the individual host systems, or networks of host systems,
SSL/TLSAllows you to transmit private documents via the Internet and
IPsec batch configurationProvides network-layer security through the simple control of IP
user authentication and data privacy through encryption.
that are allowed to access the server and the attached network
product.
guarantee privacy and data integrity between the client and server
applications.
traffic to and from the product. This protocol provides the benefits
of encryption and authentication and allows for multiple
configurations.
20Chapter 3 Administration - Configure the productENWW
Supported e-mail protocols
The product supports Simple Mail Transfer Protocol (SMTP) and Lightweight Directory Access Protocol (LDAP).
SMTP
●SMTP is a set of rules that define the interaction between programs that send and receive e-mail. In order
for the product to send documents to e-mail, it must be connected to a LAN that has access to an e-mail
server that supports SMTP. The SMTP server must also have Internet access.
If you are using a LAN connection, contact your system administrator to obtain the IP address or host name
●
for your SMTP server. If you are connecting through a DSL or cable connection, contact the internet service
provider to obtain the SMTP server IP address.
LDAP
LDAP is used to gain access to a database of information. When the product uses LDAP, it searches a global
●
list of e‑mail addresses. As you begin to type the e‑mail address, LDAP uses an auto-complete feature
that supplies a list of e‑mail addresses that match the characters you type. As you type additional
characters, the list of matching e‑mail addresses becomes smaller.
The product supports LDAP, but a connection to an LDAP server is not required in order for the product to
●
be able to send to e‑mail.
NOTE:If you need to change the LDAP settings, you must change them using the Embedded Web Server.
ENWWSupported e-mail protocols21
Basic configuration using the Administration menu
You can use the Initial Setup application to complete this subset of configuration tasks if you have not disabled
Initial Setup on the Home screen: set language settings, configure date and time format, set date and time, and
access the E-mail Setup Wizard.
●
Navigate the Administration menu
Configure language settings
●
Configure time settings
●
Assign IP address
●
Set up and configure e-mail settings using the E-mail Setup Wizard
●
Manually configure IPv4 TCP/IP parameters from the control panel
●
Manually configure IPv6 TCP/IP parameters from the control panel
●
Disable network protocols (optional)
●
Link speed and duplex settings
●
Navigate the Administration menu
From the Home screen, touch the Administration button to open the menu structure. You might need to scroll
to the bottom of the Home screen to see this feature.
The Administration menu has several sub-menus that you can use for some setup tasks. (Use the Embedded
Web Server to configure all settings.) Touch the name of a menu to expand the structure. A plus sign (+) next
to a menu name means that it contains sub-menus. Continue opening the structure until you reach the option
that you want to configure. To return to the previous level, touch the Back button
NOTE:The Back button
is not available on all screens.
.
To exit the Administration menu, touch the Home button in the upper-left corner of the screen.
The product has built-in Help that explains each of the features that are available through the menus. Help is
available for many menus on the right-hand side of the touch screen.
The table in this section provides general information about each menu. For information about specific entries
in each menu, see the built-in Help.
Table 3-5Administration menus
Menu itemDescription
ReportsUse this menu to view information pages and reports that are stored internally on the product.
General SettingsUse this menu to set options for setting the time and period of inactivity before the product enters
sleep mode.
Scan/Digital Send SettingsUse this menu to set up e-mail, save-to-network-folder, save-to-USB-device, and digital-send-service
options.
Fax SettingsUse this menu to set up fax-send options.
Display SettingsUse this menu to set up basic display and device behavior settings (keypress sound, display language,
network address button display, scanner inactivity timeout, and more).
22Chapter 3 Administration - Configure the productENWW
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