Hardware Reference Guide
HP EliteOne 800 G3 23 inch All-in-One Business PC
© Copyright 2017 HP Development Company,
L.P.
Windows is either a trademark or registered
trademark of Microsoft Corporation in the United
States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
This document contains proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of HP Development Company.
First Edition: February 2017
Document part number: 913338-001
About This Book
This guide provides basic information for upgrading this computer model.
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product features ....................................................................................................................................................................................... 1
Overview .................................................................................................................................................................................... 1
Front components .................................................................................................................................................................... 2
Top components ....................................................................................................................................................................... 2
Infrared (IR) webcam (optional) ......................................................................................................................... 2
Full High Denition (FHD) webcam (optional) .................................................................................................. 3
Side components ...................................................................................................................................................................... 3
Rear components ..................................................................................................................................................................... 4
Bottom components ................................................................................................................................................................ 4
Keyboard features .................................................................................................................................................................... 5
Labels ......................................................................................................................................................................................... 6
2 Setup ........................................................................................................................................................................................................... 7
Overview .................................................................................................................................................................................... 7
Attaching and removing a stand ............................................................................................................................................ 7
Attaching and removing a recline stand ........................................................................................................... 7
Attaching a recline stand ................................................................................................................ 7
Removing a recline stand ............................................................................................................... 8
Attaching and removing an adjustable height stand ..................................................................................... 9
Attaching an adjustable height stand .......................................................................................... 9
Removing an adjustable height stand ......................................................................................... 9
Attaching the computer to a mounting xture .................................................................................................................. 10
Connecting and disconnecting cables ................................................................................................................................. 11
Connecting cables ............................................................................................................................................. 11
Connecting a display ......................................................................................................................................... 11
Disconnecting cables ........................................................................................................................................ 12
Removing and installing the rear port cover ..................................................................................................................... 12
Removing the rear port cover .......................................................................................................................... 12
Installing the rear port cover ........................................................................................................................... 13
Positioning the computer ..................................................................................................................................................... 14
Adjusting a recline stand .................................................................................................................................. 14
Adjusting an adjustable height stand ............................................................................................................. 15
Installing a security cable ...................................................................................................................................................... 18
Connecting and disconnecting power ................................................................................................................................. 18
Connecting power .............................................................................................................................................. 18
Disconnecting power ........................................................................................................................................ 19
v
Webcam ................................................................................................................................................................................... 19
Webcam operation ............................................................................................................................................ 19
Setting up Windows Hello ................................................................................................................................ 19
Synchronizing the optional wireless keyboard and mouse ............................................................................................. 20
3 Hardware repair and upgrade ............................................................................................................................................................... 22
Warnings and cautions .......................................................................................................................................................... 22
Additional information ........................................................................................................................................................... 22
Removing batteries from the optional wireless keyboard or mouse ............................................................................ 23
Removing and replacing the computer access panel ....................................................................................................... 24
Removing the computer access panel ........................................................................................................... 24
Replacing the computer access panel ............................................................................................................ 25
Locating internal components ............................................................................................................................................. 26
Removing and installing memory ....................................................................................................................................... 27
Memory module specications ....................................................................................................................... 27
Populating memory module slots .................................................................................................................. 27
Installing memory modules ............................................................................................................................. 28
Replacing the RTC Battery .................................................................................................................................................... 29
Replacing drives ..................................................................................................................................................................... 30
Replacing a hard drive ...................................................................................................................................... 30
Removing a hard drive ................................................................................................................. 30
Installing a 2.5 inch hard disk drive ............................................................................................ 31
Replacing the optical disc drive ....................................................................................................................... 32
Appendix A Electrostatic discharge ......................................................................................................................................................... 35
Preventing electrostatic damage ......................................................................................................................................... 35
Grounding methods ............................................................................................................................................................... 35
Appendix B Computer operating guidelines, routine care, and shipping preparation .................................................................... 36
Computer operating guidelines and routine care ............................................................................................................. 36
Optical disc drive precautions .............................................................................................................................................. 37
Shipping preparation ............................................................................................................................................................. 37
Appendix C Accessibility ............................................................................................................................................................................ 38
Supported assistive technologies ........................................................................................................................................ 38
Contacting support ................................................................................................................................................................ 38
Index ............................................................................................................................................................................................................. 39
vi
1 Product features
Overview
NOTE: For the latest manuals on this product, go to http://www.hp.com/support. Select Find your product, and
then follow the on-screen instructions.
This product employs electronic labeling for indication of regulatory mark or statement. See Labels on page 6
for the operation to display.
Overview 1
Front components
Component
1 Webcam
2 Speakers (optional)
Top components
Infrared (IR) webcam (optional)
Component Component
Front View
1 Webcam light 4 IR webcam
2 IR light 5 Rear webcam adjustment wheel
3 Full High Denition (FHD) webcam
Top view
6 Digital microphones
Rear view
7 Webcam light 8 FHD webcam
2 Chapter 1 Product features
Full High Denition (FHD) webcam (optional)
Component
Front view
1 Webcam light
2 FHD webcam
Top view
3 Digital microphones
Side components
Component Component
1 Optical disc drive (optional) 4 Headphone jack
2 Optical disc drive eject button (optional) 5 Fingerprint reader (Touch models only)
3 Audio-out (headphone)/Audio-in (microphone) combo jack
Side components 3
Rear components
Component Component
1 DisplayPort 5 RJ-45 (network) jack
2 HDMI port 6 USB 3.1 Type-A ports (2)
3 USB 3.1 Type-A ports (2) 7 Stereo audio-out jack
4 Power connector 8 Security cable slot
Bottom components
Component Component
1 USB 3.1 Type-A port 4 USB 3.1 Type-C port
2 USB 3.1 Type-A (charging) port 5 Hard drive activity light
3 SD card reader (optional) 6 Power button
4 Chapter 1 Product features
Keyboard features
Your keyboard and mouse may be dierent.
Component Component
1 Sleep 6 Mute Volume
2 Fast Reverse 7 Decrease Volume
3 Play/Pause 8 Increase Volume
4 Stop 9 Function
5 Fast Forward
Keyboard features 5
Labels
The labels aixed to the computer provide information you may need when you troubleshoot system problems
or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located under the stand or aixed to the bottom of the
computer.
1. Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the Windows
Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms
preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key
electronically installed.
NOTE: This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems
on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-approved recovery methods.
2. Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Component
(1) Serial number
(2) Product number
(3) Warranty period
3. Serial number label
6 Chapter 1 Product features
2 Setup
Overview
Set up the computer in the following order:
●
Attach a stand. See Attaching and removing a stand on page 7.
Or
Attach the computer to a mounting xture. See Attaching the computer to a mounting xture on page 10.
●
Connect the cables for peripherals and power. See Connecting and disconnecting cables on page 11.
●
Connect an additional display, if desired. See Connecting a display on page 11.
●
Install and secure the rear port cover. See Installing the rear port cover on page 13.
●
Select a comfortable computer position and viewing angle. See Positioning the computer on page 14.
●
Install a security cable for security. See Installing a security cable on page 18.
●
Turn on the power. See Connecting power on page 18.
●
The mouse and keyboard are synchronized at the factory. Should you ever need to synchronize the mouse
and keyboard again, see Synchronizing the optional wireless keyboard and mouse on page 20.
Attaching and removing a stand
Two stands are available for the computer:
●
Attaching and removing a recline stand
●
Attaching and removing an adjustable height stand
Attaching and removing a recline stand
Attaching a recline stand
To install the stand:
1. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the
computer (1).
Overview 7
3. Lower the stand onto the computer and press down until it clicks into place (2).
Removing a recline stand
To remove the stand:
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, then turn o any external devices.
3. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
4. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
5. Remove the rear port cover, if it is installed. For instructions, see Removing the rear port cover
on page 12.
6. Press the release latch under the stand (1).
7. Lift the stand up (2), and then pull the stand hooks out of the computer (3).
8 Chapter 2 Setup
Attaching and removing an adjustable height stand
Attaching an adjustable height stand
To install the stand:
1. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the
computer (1).
3. Lower the stand onto the computer (2) and press down until it clicks into place (3).
Removing an adjustable height stand
To remove the stand:
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, then turn o any external devices.
3. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
4. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
5. Remove the rear port cover, if it is installed. For instructions, see Removing the rear port cover
on page 12.
6. Press the release latch under the stand (1).
7. Lift the stand up (2), and then pull the stand hooks out of the computer (3).
Attaching and removing a stand 9
Attaching the computer to a mounting xture
The computer can be attached to a wall, swing arm, or other mounting xture.
NOTE: This apparatus is intended to be supported by UL or CSA Listed wall mount bracket.
1. Press the supplied VESA trim plate onto the VESA opening until it snaps into place.
2. To attach the computer to a swing arm (sold separately), insert the four 20 mm screws that are supplied
with the computer through the holes on the swing arm plate and into the mounting holes on the computer.
CAUTION: This computer supports the VESA industry standard 100 mm mounting holes. To attach a third-
party mounting solution to the computer, four 4 mm, 0.7 pitch, and 20 mm long screws are required. These
screws are supplied with the computer. Longer screws must not be used because they may damage the
computer. It is important to verify that the manufacturer’s mounting solution is compliant with the VESA
standard and is rated to support the weight of the computer. For best performance, it is important to use
the power and other cables provided with the computer.
To attach the computer to other mounting xtures, follow the instructions included with the mounting
xture to ensure that the computer is safely attached.
10 Chapter 2 Setup
Connecting and disconnecting cables
Connecting cables
1. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. If the rear port cover is installed, remove the cover.
See Removing the rear port cover on page 12.
3. Route the power and all peripheral cables through the opening in the base of the stand.
4. Connect the peripheral cables to the appropriate ports.
5. Replace the rear port cover.
See Installing the rear port cover on page 13.
6. Connect the power cord to the power connector on the rear of the computer.
Connecting a display
The DisplayPort and HDMI connectors on the rear of the computer allow you to connect displays to the computer.
●
If your computer has Intel graphics, you may connect up to two displays in one of the following
congurations:
—
Two displays daisy-chained to the DisplayPort
—
One display connected to the DisplayPort and one to the HDMI port
●
If your computer has AMD graphics, you may connect up to four displays in one of the following
congurations:
—
All four displays daisy-chained to the DisplayPort
—
Three displays daisy-chained to the DisplayPort and one connected to the HDMI port
If you are adding a display that has a DisplayPort or an HDMI connector, then no video adapter is required. If you
are adding a display that does not have a DisplayPort or HDMI connector, you can purchase a video adaptor from
HP for your conguration.
Connecting and disconnecting cables 11
DisplayPort adapters, HDMI adapters, and video cables are purchased separately. HP oers the following
adapters:
●
DisplayPort to VGA adapter
●
DisplayPort to DVI adapter
●
HDMI to VGA adapter
●
HDMI to DVI adapter
To connect a display:
1. Turn o power to the computer and the display that you are connecting to the computer.
2. Remove the rear port cover on the computer.
3. If your display has a DisplayPort connector, connect a DisplayPort cable directly between the DisplayPort
connector on the rear of the computer and the DisplayPort connector on the display.
If your display has an HDMI connector, connect an HDMI cable directly between the HDMI connector on the
rear of the computer and the HDMI connector on the display.
4. If your display does not have a DisplayPort connector, connect a DisplayPort video adapter to the
DisplayPort connector of the computer. Then connect a cable (VGA or DVI, depending on your application)
between the adapter and a display.
If your display does not have an HDMI connector, connect an HDMI video adapter to the HDMI connector of
the computer. Then connect a cable (VGA or DVI, depending on your application) between the adapter and a
display.
5. Replace the rear port cover on the computer.
6. Turn on power to the computer and the display.
NOTE: Use the graphics card software or the Windows Display Settings to congure the display as a mirrored
image of the computer display or an extension of the computer display.
Disconnecting cables
1. You may need to remove the security cable, if one is installed on the rear of the computer.
2. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
3. If the rear port cover is installed, remove the cover.
4. Disconnect the cables from the ports.
Removing and installing the rear port cover
Removing the rear port cover
1. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. If the security lock screws are secured, use a T15 tamper-resistant Torx security screwdriver to remove
both screws (1).
3. Slide the rear port cover retainer tabs toward each other (2) to release the port cover.
12 Chapter 2 Setup
4. Pull the port cover (3) toward the bottom and o the computer.
Installing the rear port cover
1. Be sure that all cables are connected.
2. Hold the port cover parallel to the computer and align the two tabs on the port cover with the slots in the
top of the rear port compartment.
3. Slide the port cover (1) in until the tabs click into place.
4. Slide the rear port cover retainer tabs away from each other (2) to lock the port cover in place.
5. You may prevent access to internal components and ports by securing the rear port cover. Use a T15
tamper-resistant Torx screwdriver to screw the two security lock screws into the chassis (3).
Removing and installing the rear port cover 13
Positioning the computer
This computer may ship with a recline stand or an adjustable height stand.
●
Adjusting a recline stand
●
Adjusting an adjustable height stand
Adjusting a recline stand
CAUTION: Use caution when reclining a computer if a cable lock is installed. The cable or the lock may interfere
with the rotation or the angle of recline.
This stand allows you to position the computer from a reclining position to an upright position.
To adjust the computer position from the reclining position to an upright position:
1. Grasp both top and bottom of the computer and lift the computer to the highest point.
2. Press the bottom of the computer down and adjust to the appropriate tilt.
To adjust the computer position from an upright position to the reclining position:
1. Lift the bottom of the computer until it is level with the top.
14 Chapter 2 Setup
2. Grasp both top and bottom of the computer and press down until the computer is in the desired position.
Adjusting an adjustable height stand
CAUTION: Use caution when rotating or reclining a computer if a cable lock is installed. The cable or the lock
may interfere with the rotation or the angle of recline.
This stand allows you to:
●
Tilt the computer from –5° to 20° from the desktop
●
Adjust the computer height within a range of 110 mm (4.3 in)
●
Rotate the computer from the landscape to portrait view
●
Swivel the computer up to 45° to either side
To tilt the computer, grasp the top and bottom of the computer and adjust to the appropriate tilt.
To change the height of the computer, grasp both sides of the computer and lift or lower to the appropriate
height.
To recline the computer:
Positioning the computer 15
IMPORTANT: In portrait mode, the recline is limited if a cable lock is installed.
1. Move the stand next to the edge of the desk.
2. Grasp both sides of the computer and lower the computer to your preferred position.
3. Grasp the top and bottom of the computer and tilt the computer to the desired position.
CAUTION: When changing the computer orientation between landscape and portrait, be sure that the HP logo
on the front of the computer is either on the bottom or the left side.
To change from landscape to portrait view:
1. Lift the computer to the highest position to provide clearance.
2. Grasp the upper right and lower left corners of the computer and lift the lower left corner until the
computer is in the portrait position.
To change from portrait to landscape view:
1. Lift the computer to the highest position to provide clearance.
16 Chapter 2 Setup
2. Grasp the upper left and lower right corners of the computer and lift the lower right corner until the
computer is in the landscape position.
To swivel the computer from side to side:
▲
Grasp both sides of the computer and swivel it up to 45° to one side or the other.
Positioning the computer 17
Installing a security cable
A security cable is a key lock device that has a wire cable attached. You attach one end of the cable to your desk
(or other stationary object) and the other end of the cable to the security cable slot on the computer. Secure the
security cable lock with the key.
CAUTION: Use caution when adjusting the tilt, swivel, or height of the computer if a security cable is installed.
The cable or the lock may interfere with the adjustment.
Connecting and disconnecting power
Connecting power
1. Plug the power cord into a AC outlet.
2. Press the power button on the side of the computer to turn it on.
18 Chapter 2 Setup
Disconnecting power
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, then turn o any external devices.
3. Disconnect the power cord from the AC outlet and disconnect any external devices.
Webcam
With Skype for Business installed on your external source device, you can use the webcam on the monitor in the
following ways:
●
Stream online video conferences
●
Send and receive Instant messages
●
Schedule meetings
●
Maintain security over conversations
Webcam operation
▲
To release the webcam, press it down to unlock it.
▲
To close the webcam, press it down until it locks.
Setting up Windows Hello
If the Windows 10 operating system is installed on your computer, follow these steps to set up Windows Hello
facial recognition:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN. Then
enroll your ngerprint or facial ID.
Webcam 19
Synchronizing the optional wireless keyboard and mouse
The wireless keyboard and mouse are optional components. The mouse and keyboard are synchronized at the
factory. If they do not work, remove and replace the batteries. If the mouse and keyboard are still not
synchronized, then follow this procedure to manually re-synchronize the pair.
1.
2.
20 Chapter 2 Setup
3.
4.
NOTE: If the mouse and keyboard still do not work, then remove and replace the batteries. If the mouse and
keyboard are still not synchronized, then synchronize the keyboard and mouse again.
Synchronizing the optional wireless keyboard and mouse 21
3 Hardware repair and upgrade
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in
this guide.
WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or re:
Disconnect the power cord from the AC outlet before removing the enclosure. Energized parts are inside.
Allow the internal system components to cool before you touch them.
Replace and secure the enclosure before restoring power to the equipment.
Do not connect telecommunications or telephone connectors to the network interface controller (NIC)
receptacles.
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord in a grounded (earthed) AC outlet that is easily accessible at all times.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may accidentally
step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet, grasp the cord by
the plug.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and
provides guidelines for posture and work habits that increase your comfort and decrease your risk of injury. It
also provides electrical and mechanical safety information. This guide is located on the web at
http://www.hp.com/ergo.
CAUTION: Static electricity can damage the electrical components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briey touching a
grounded metal object. See Electrostatic discharge on page 35 for more information.
When the computer is plugged into an AC power source, voltage is always applied to the system board. You must
disconnect the power cord from the power source before opening the computer to prevent damage to internal
components.
Additional information
For more information on removing and replacing hardware components, the Computer Setup utility, and
troubleshooting, refer to the Maintenance and Service Guide (available in English only) for your computer model
at http://www.hp.com.
22 Chapter 3 Hardware repair and upgrade
Removing batteries from the optional wireless keyboard or mouse
NOTE: The wireless keyboard and mouse are optional components.
To remove batteries from the wireless keyboard, remove the battery door on the underside of the keyboard (1)
and lift the batteries out of the battery compartment (2).
To remove batteries from the wireless mouse, remove the battery door on the underside of the mouse (1) and
lift the batteries out of the battery compartment (2).
Removing batteries from the optional wireless keyboard or mouse 23
Removing and replacing the computer access panel
Removing the computer access panel
The access panel must be removed to access internal components.
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, and then turn o any external devices.
3. Disconnect the power cord from the AC outlet and disconnect any external devices.
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain
before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied
to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing
memory modules while voltage is present may cause irreparable damage to the memory modules or
system board.
4. Remove/disengage any security devices that prohibit opening the computer.
5. Place the computer face down on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
6. Remove the rear port cover.
See Removing the rear port cover on page 12.
7. Disconnect cables connected to the computer.
See Disconnecting cables on page 12.
8. Remove the stand.
See Attaching and removing a stand on page 7.
9. Pull up the edges of the access panel and then lift the access panel o the computer.
24 Chapter 3 Hardware repair and upgrade
Replacing the computer access panel
1. Align the edges of the access panel with the computer. Press in the tabs around all sides of the panel until it
is in place.
2. Reinstall the stand.
See Attaching and removing a stand on page 7.
3. Reconnect all cables to the computer.
See Connecting cables on page 11.
4. Reinstall the rear port cover.
See Installing the rear port cover on page 13.
5. Relock any security devices that were disengaged when the access panel was removed.
6. Place the computer in the upright position.
7. Plug the power cord into a AC outlet.
Removing and replacing the computer access panel 25
Locating internal components
Component Component
1 Memory modules 3 Optical disc drive (optional)
2 RTC battery 4 Hard drive
26 Chapter 3 Hardware repair and upgrade
Removing and installing memory
The memory slots on the system board can be populated with up to two industry-standard small outline dual
inline memory modules (SODIMMs). These memory slots are populated with at least one preinstalled memory
module.
Memory module specications
For proper system operation, the memory modules must meet the following qualications:
Component Specication
Memory modules 1.2 volt DDR4-SDRAM memory modules
Compliance Unbuered non-ECC DDR4-2400 MHZ–compliant
Pins Industry-standard 260 pins containing the mandatory Joint Electronic Device Engineering
Council (JEDEC) specication
Support Support CAS latency DDR4 2400 MHz (15–15–15 timing)
Slots 2
Maximum Memory 16 GB per memory slot, 32 GB total
Supported 4 Gbit and 8 Gbit non-ECC memory technologies single-sided and double-sided SODIMMs
Note The system will not operate properly if you install unsupported SODIMM memory. SODIMMs
constructed with x8 and x16 DDR devices are supported; memory modules constructed
with x4 SDRAM are not supported.
HP oers upgrade memory for this computer and advises that the consumer purchase it to avoid compatibility
issues with unsupported third-party memory.
Populating memory module slots
The system will automatically operate in single channel mode, dual channel mode, or ex mode, depending on
how the memory modules are installed. Refer to the following table to identify the memory module channel
locations.
Location System board label Channel
Lower Socket SODIMM1 Channel B
Upper Socket SODIMM3 Channel A
The system will automatically operate in single channel mode, dual channel mode, or ex mode, depending on
how the memory modules are installed.
●
The system will operate in single channel mode if the memory module slots are populated in one channel
only.
●
The system will operate in a higher-performing dual channel mode if the memory capacity of the memory
module in Channel A is equal to the memory capacity of the memory module in Channel B.
●
The system will operate in ex mode if the memory capacity of the memory module in Channel A is not
equal to the memory capacity of the memory module in Channel B. In ex mode, the channel populated
with the least amount of memory describes the total amount of memory assigned to dual channel and the
Removing and installing memory 27
remainder is assigned to single channel. If one channel will have more memory than the other, the larger
amount should be assigned to channel A.
●
In any mode, the maximum operational speed is determined by the slowest memory module in the system.
Installing memory modules
There are two memory slots on the system board. To remove or install memory modules:
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 24.
2. To locate the memory modules on the system board, see Locating internal components on page 26.
3. To remove a memory module, press outward on the two latches on each side of the memory module (1),
then pull the memory module out of the slot (2).
4. Slide the new memory module into the slot at approximately a 30° angle (1), then press the memory
module down (2) so that the latches lock it in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on
the memory slot.
5. Reinstall the access panel.
For instructions, see Replacing the computer access panel on page 25.
6. Turn on the computer. The computer automatically recognizes the additional memory when you turn on
the computer.
28 Chapter 3 Hardware repair and upgrade
Replacing the RTC Battery
The RTC battery that comes with the computer provides power to the real-time clock. When replacing the
battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a
3-volt lithium coin cell battery.
WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of re and
burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in re or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the
battery is removed or replaced, the CMOS settings will be cleared.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briey touching a grounded
metal object.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet. The
lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
To locate the battery on the system board, see Locating internal components on page 26.
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 24.
2. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the
battery. When the battery pops up, lift it out (1).
3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive
side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
4. Reinstall the access panel.
For instructions, see Replacing the computer access panel on page 25.
Replacing the RTC Battery 29
5. Turn on the computer.
6. Reset the date and time, your passwords, and any special system setups using Computer Setup.
Replacing drives
Replacing a hard drive
The 2.5 inch primary hard drive is installed on the right side of the computer on top of the optical disc drive
(ODD). To locate the hard drive on the system board, see Locating internal components on page 26.
Removing a hard drive
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 24.
2. Pull the hard drive latch away from the hard drive to release the drive (1).
3. Slide the hard drive toward the edge of the computer and lift the hard drive out of the drive cage (2).
30 Chapter 3 Hardware repair and upgrade
4. Remove the four mounting screws from the 2.5 inch hard drive. Be sure to keep the screws together with
the blue rubber grommets to use to install a replacement drive.
For instructions on installing a hard drive, see Installing a 2.5 inch hard disk drive on page 31.
Installing a 2.5 inch hard disk drive
1. Fasten four mounting screws with grommets onto the new 2.5 inch hard drive.
2. Position the hard drive above the drive cage with the connectors facing the center of the computer.
Replacing drives 31
3. Place the hard drive into the drive cage and slide it rmly toward the center of the computer until the hard
drive snaps into place.
Be sure that the hard drive latch has moved back into place to cover the grommet on the side of the hard
drive.
4. Install the access panel.
For instructions, see Replacing the computer access panel on page 25.
Replacing the optical disc drive
The optical disc drive is located under the hard drive on the right side of the computer. To locate the optical disc
drive on the system board, see Locating internal components on page 26.
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 24.
2. Remove the hard drive.
For instructions see Removing a hard drive on page 30.
32 Chapter 3 Hardware repair and upgrade
3. Push and hold the green tab (1) while pushing in the green latch (2) at the back of the optical disc drive
enclosure and slide the drive (3) out of the chassis.
4. Pull the green latch o the optical disc drive.
Keep this latch to install on the new optical disc drive.
5. Align the three pins on the latch with the holes in the new optical disc drive and press the latch rmly onto
the new drive.
NOTE: You must reuse the latch removed from the old optical disc drive.
Replacing drives 33
6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in rmly until it
snaps into place.
NOTE: The optical disc drive can be installed in only one way.
7. Replace the hard drive.
For instructions, see Installing a 2.5 inch hard disk drive on page 31
8. Replace the access panel.
For instructions, see Replacing the computer access panel on page 25.
34 Chapter 3 Hardware repair and upgrade
A Electrostatic discharge
A discharge of static electricity from a nger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device.
Preventing electrostatic damage
To prevent electrostatic damage, observe the following precautions:
●
Avoid hand contact by transporting and storing products in static-safe containers.
●
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
●
Place parts on a grounded surface before removing them from their containers.
●
Avoid touching pins, leads, or circuitry.
●
Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods
Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
●
Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps
are exible straps with a minimum of 1 megohm +/- 10 percent resistance in the ground cords. To provide
proper ground, wear the strap snug against the skin.
●
Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when
standing on conductive oors or dissipating oor mats.
●
Use conductive eld service tools.
●
Use a portable eld service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer,
reseller, or service provider.
NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service provider.
Preventing electrostatic damage 35
B Computer operating guidelines, routine care,
and shipping preparation
Computer operating guidelines and routine care
Follow these guidelines to properly set up and care for the computer and monitor:
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 in) clearance on all vented sides of the
computer and above the monitor to permit the required airow.
●
Never restrict the airow into the computer by blocking any vents or air intakes. Do not place the keyboard,
with the keyboard feet down, directly against the front of the desktop unit as this also restricts airow.
●
Never operate the computer with any of the access panels or any of the expansion card slot covers
removed.
●
Do not stack computers or place computers so near each other that they are subject to each other’s
recirculated or preheated air.
●
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above will still apply.
●
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots with any type of material.
●
Install or enable power management functions of the operating system or other software, including sleep
states.
●
Turn o the computer before you do any of the following:
—
Wipe the exterior of the computer with a soft, damp cloth as needed. Using cleaning products may
discolor or damage the nish.
—
Wipe the screen with a soft, clean antistatic cloth. For more diicult cleaning situations, use a 50/50
mix of water and Isopropyl alcohol. Spray the cleaner onto a cloth and use the damp cloth to gently
wipe the screen surface. Never spray the cleaner directly on the screen surface. It may run behind the
bezel and damage the electronics.
—
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airow.
●
Do not use cleaners that contain any petroleum based materials such as benzene, thinner, or any volatile
substance to clean the screen or cabinet. These chemicals may damage the computer.
36 Appendix B Computer operating guidelines, routine care, and shipping preparation
Optical disc drive precautions
Be sure to observe the following guidelines while operating or cleaning the optical disc drive.
●
Do not move the drive during operation. This may cause it to malfunction during reading.
●
Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If
the temperature suddenly changes while the drive is on, wait at least one hour before you turn o the
power. If you operate the unit immediately, it may malfunction while reading.
●
Avoid placing the drive in a location that is subject to high humidity, extreme temperatures, mechanical
vibration, or direct sunlight.
CAUTION: If any object or liquid falls into the drive, immediately unplug the computer and have it checked by an
authorized HP service provider.
Shipping preparation
Follow these suggestions when preparing to ship the computer:
1. Back up the hard drive les to an external storage device. Be sure that the backup media is not exposed to
electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turned o.
2. Remove and store all removable media.
3. Turn o the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the system components and external devices from their power sources, and then from the
computer.
NOTE: Ensure that all boards are seated properly and secured in the board slots before shipping the
computer.
6. Pack the system components and external devices in their original packing boxes or similar packaging with
suicient packing material to protect them.
Optical disc drive precautions 37
C Accessibility
HP designs, produces, and markets products and services that can be used by everyone, including people with
disabilities, either on a stand-alone basis or with appropriate assistive devices.
Supported assistive technologies
HP products support a wide variety of operating system assistive technologies and can be congured to work
with additional assistive technologies. Use the Search feature on your device to locate more information about
assistive features.
NOTE: For additional information about a particular assistive technology product, contact customer support for
that product.
Contacting support
We are constantly rening the accessibility of our products and services and welcome feedback from users. If you
have an issue with a product or would like to tell us about accessibility features that have helped you, please
contact us at (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. If you are deaf or hardof-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility
questions by calling (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
38 Appendix C Accessibility
Index
A
access panel
removing 24
replacing 25
accessibility 38
additional information 22
adjustable height stand 9
adjustment 15
attaching 9
removing 9
B
battery replacement 29
bottom components 4
C
cables 11
connecting 11
disconnecting 12
components
bottom 4
FHD webcam 3
front 2
internal 26
IR webcam 2
rear 4
side 3
top 2
computer operating guidelines 36
connecting
cables 11
display 11
power cord 11
D
disconnecting
cables 12
power cord 12
display connection 11
DisplayPort video adapter,
connecting 11
drive
2.5 inch, installing 31
2.5 inch, removing 30
optical disc, replacing 32
types 30
E
electronic label 1
electrostatic discharge, preventing
damage 35
F
features
keyboard 5
overview 1
FHD webcam components 3
front components 2
G
grounding methods 35
H
hard disk drive
2.5 inch, installing 31
hard drive
2.5 inch 30
2.5 inch, removing 30
replacing 30
self-encrypting 30
solid state 30
types 30
I
installation guidelines 22
installing
2.5 inch hard disk drive 31
battery 29
display 11
memory 28
optical disc drive 32
internal components 26
IR webcam components 2
K
keyboard
features 5
removing batteries 23
synchronizing wireless 20
L
labels
Certicate of Authenticity 6
electronic 1
location 6
Microsoft Certicate of
Authenticity 6
serial number 6
service 6
lock
rear port cover 12
security cable 18
M
memory
installing 28
maximum 27
removing 28
slots 27
SODIMMs specications 27
specications 27
Microsoft Certicate of Authenticity
label 6
mounting the computer 10
mouse
removing batteries 23
synchronizing wireless 20
O
optical disc drive
precautions 37
replacing 32
P
port cover 12
installing 13
removing 12
power
connecting 18
disconnecting 12, 19
power cord
connecting 11
disconnecting 12
product name and number,
computer 6
Index 39
R
rear components 4
rear port cover 12
installing 13
removing 12
recline stand 7
adjustment 14
attaching 7
removing 8
removing
2.5 inch hard drive 30
battery 29
memory 28
optical disc drive 32
rotation 15
S
security
rear port cover 12
rear port cover, installing 13
rear port cover, removing 12
security cable 18
serial number 6
setup, order of 7
shipping preparation 37
side components 3
SODIMM
identication 27
location 27
specications 27
specications, memory 27
stands
adjustable height, attaching 9
adjustable height, removing 9
attaching and removing 7
positioning 14
recline, attaching 7
recline, removing 8
synchronizing wireless keyboard and
mouse 20
webcam 19
FHD 3
Full High Denition 3
Infrared 2
IR 2
operation 19
Windows Hello 19
Windows Hello 19
T
top components 2
V
ventilation guidelines 36
VESA mounting holes 10
W
warnings and cautions 22
40 Index
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