HP 699796-006 User Manual

HP Service Pack for ProLiant Quick Start Guide

Abstract

This guide describes the Service Pack for ProLiant (SPP) and how to use it to update system software including firmware, drivers, and utilities on ProLiant servers and Blade servers and enclosures. This guide is intended for individuals who are familiar with configuring Microsoft Windows, Linux, and VMware, and updating, maintaining, and deploying firmware and software to servers.

HP Part Number: 679796-006 Published: February 2014 Edition: 1

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgments

Microsoft®, Windows® and Windows Server® are U.S. registered trademarks of Microsoft Corporation.

1 Introduction to SPP......................................................................................5

SPP release versions..................................................................................................................5

SPP Supplements......................................................................................................................5

Deployment modes...................................................................................................................5

Operating system support..........................................................................................................5

2 Downloading and installing an SPP..............................................................7

Using HP SUM to deploy an SPP................................................................................................7

Prerequisites for deploying SPP components on Windows..........................................................7

Disabling BitLocker to permit firmware updates (Windows only).............................................8

Initiating deployment............................................................................................................9

Using a PXE server to deploy components from the full SPP ISO over a network...............................10

Using HP SIM to deploy an SPP................................................................................................10

3 SPP staging procedures.............................................................................11

Adding or removing components from an SPP............................................................................11

Creating a directory with files..................................................................................................11

Creating a custom ISO............................................................................................................12

Using the HP USB Key Utility....................................................................................................12

Mounting an ISO....................................................................................................................14

Copying the SPP to a hard drive...............................................................................................14

4 SPP usage scenarios.................................................................................15

Local bootable firmware update for a standalone server..............................................................15

Local and remote node firmware update....................................................................................15

Scripted online update for Linux server......................................................................................16

5 FAQs......................................................................................................17

How can I determine which SPP version I am using?....................................................................17

Where can I find information for adding or removing components from an SPP?.............................17

Does the SPP need to be in its ISO format or extracted?...............................................................17

When should I use online versus offline mode?...........................................................................17

Where can I find information on planning updates for data centers and corporate environments?.....18

How can I install firmware or software components only?.............................................................18

How does HP SUM work when applied to an entire chassis?........................................................18

Is there a silent option to install an SPP?....................................................................................18

When upgrading an entire c7000 Enclosure and all of its constituents, can I just give HP SUM the

OA IP address?......................................................................................................................18

What is the order for updating an enclosure?.............................................................................19

SPP does not support Windows 2003. What should I do if I have a Windows 2003 server?............19

6 Troubleshooting........................................................................................20

Generating and viewing reports...............................................................................................20

Generating a Report..........................................................................................................20

To generate a report......................................................................................................20

Collecting trace directories.......................................................................................................20

7 Support and other resources......................................................................23

SPP support policy..................................................................................................................23

Information to collect before contacting HP.................................................................................23

How to contact HP..................................................................................................................23

Subscription service................................................................................................................23

Related information.................................................................................................................23

Typographic conventions.........................................................................................................24

Contents 3

HP Insight Remote Support software..........................................................................................25

HP Insight Online...................................................................................................................25

8 Documentation feedback...........................................................................26

A Creating a bootable USB key with SYSLINUX...............................................27

Glossary....................................................................................................28

Index.........................................................................................................29

4 Contents

1 Introduction to SPP

SPP is a comprehensive systems software and firmware solution delivered as a single download. This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 servers.

HP SPP along with HP SUM provides breakthrough Smart Update system maintenance tools that systematically update HP ProLiant servers and BladeSystem infrastructure with one-click simplicity at the scale of your data center.

SPP release versions

HP releases a new SPP version with most major server releases. For the current and earlier SPP versions, see the SPP download page at http://www.hp.com/go/spp/download.

For information about a specific SPP, SPP format or hot fix, see its release notes on the SPP Information Library at http://www.hp.com/go/spp/documentation.

SPP Supplements

An SPP Supplement is a bundle containing software and/or firmware components with HP SUM as the deployment tool. The bundle might include support for a new operating system update or functionality that is not included in the SPP but works with the components in the SPP. The software and firmware included in the Supplement provides support for functionality that is required outside a normal SPP release cycle. Supplements allow HP to deliver support when it is needed so customers do not have to wait for the next SPP. Support for SPP Supplements is included as part of the associated SPP’s support period.

The version number for each SPP supplement matches the version of its corresponding SPP. Supplement release notes include information on the components in the bundle. If the Supplement includes Linux components, the components are also available on the SDR. Any operating system support added in a Supplement is included in the next SPP.

Download SPP Supplements from the SPP Information section on the SPP Download or Release Archive pages.

The release notes are on the SPP Information Library at http://www.hp.com/go/spp/documentation.

Deployment modes

For detailed information about deployment modes, see the HP Smart Update Manager User Guide at http://www.hp.com/support/HP_SUM_UG_en.

Operating system support

For system requirements, prerequisites, and supported operating systems, servers, and devices, see the HP Service Pack for ProLiant Release Notes or the server support guide in the SPP Information Library at http://www.hp.com/go/spp/documentation.

For more information on HP operating systems and virtualization software support for HP ProLiant servers, visit the OS support site at http://www.hp.com/go/ossupport.

For information on using the SPP to update systems running Windows Server 2008, see

“Downloading and installing an SPP” (page 7). For systems running Windows Server 2012, see

the Implementing Microsoft Windows Server 2012 in the SPP Information Library. For information on using the SPP to update Linux systems, see the Linux best practices using HP

Service Pack for ProLiant (SPP) and the Software Delivery Repository (SDR) in the SPP Information Library.

SPP release versions 5

For information on using the SPP to update VMware systems, see the VMware: Best Practices for

maintaining HP firmware, driver and system software using the HP Service Pack for ProLiant (SPP) and the Software Delivery Repository (SDR) in the SPP Information Library.

6 Introduction to SPP

2 Downloading and installing an SPP

Before updating business-critical servers or those in a complex or distributed environment, develop an update plan to minimize required downtime. For additional information, see the HP Smart Update Best Practices Planning Guide.

IMPORTANT: If you have not updated your server in over a year, HP recommends you follow

the planning steps from the HP ProLiant and Integrity Firmware Management Best Practices Planning Guide to develop an update plan that addresses all compatibility and dependency issues.

IMPORTANT: Before deploying any components to a system, be sure that a recent backup of the

system is available in the event the deployment procedure fails.

Using HP SUM to deploy an SPP

Determine whether you want to use online or offline mode to initiate deployment to your targets using the SPP:

• In online mode, HP SUM runs on a Windows or Linux hosted operating system.

• In offline mode, the server boots to the SPP ISO (Bootable ISO only).

In automatic mode, HP SUM updates firmware components for which updated versions

◦

are available without interaction.

◦ In interactive mode, onscreen instructions guide you to update components.

Prerequisites for deploying SPP components on Windows

For detailed version information that addresses your environment see the HP Service Pack for ProLiant Release Notes in the SPP Information Library.

When running HP SUM or deploying components to systems running a Microsoft Windows operating system, the minimum requirements include:

• A local administrative system with 1 GB of memory.

• Sufficient hard-drive space of at least twice the file size of the components being deployed.

• A system enabled for WMI.

• Visibility to all remote targets by the administrative system running HP SUM.

• An account with administrator privileges on each target server.

• The beginning and ending IP addresses entered for the range of targets must both be on the

same subnet.

• The network ports that HP SUM uses must be enabled. For more information on networking

ports used by HP SUM, see the HP Smart Update Manager User Guide.

You must have the user name and password available for each remote server. Alternatively, you can use a domain account on the local administrative system that has administrator privileges on the target servers.

NOTE: When attempting to use the remote deployment functionality of HP SUM on any edition

of Windows Server 2008 or Windows Vista, you must ensure that the File and Print Services feature is enabled and the File and Print Services exception is enabled in the Windows firewall. Failure to do so prevents HP SUM from deploying remote Windows targets.

Using HP SUM to deploy an SPP 7

Disabling BitLocker to permit firmware updates (Windows only)

The TPM, when used with BitLocker, measures a system state. Upon detection of a changed ROM image, it restricts access to the Windows file system if the user cannot provide the recovery key. HP SUM detects if a TPM is enabled in your system. For some newer models of HP ProLiant servers, if a TPM is detected in your system or with any remote server selected as a target, HP SUM utilities for HP iLO, Smart Array, NIC, and BIOS warn users prior to a flash. If the user does not temporarily disable BitLocker and does not cancel the flash, the BitLocker recovery key is needed to access the user data upon reboot.

A recovery event is triggered in the following situations:

• You do not temporarily disable BitLocker before flashing the system BIOS when using the

Microsoft BitLocker Drive Encryption.

• You have optionally selected to measure HP iLO, Smart Array, and NIC firmware.

If HP SUM detects a TPM, a warning message appears:

CAUTION: A Trusted Platform Module (TPM) has been detected in this system. Failure to perform proper OS encryption procedures will results in loss of access to your data if recovery key is not available. Recommended procedure for Microsoft Windows (R) BitLocker (TM) is to \”suspend\” BitLocker prior to System ROM or Option ROM firmware flash. If you do not have your recovery key or have not suspended BitLocker, exit this flash. Failure to follow these instructions will results in loss of access to your data.

To enable firmware updates without the need to type in the TPM password on each server, the BitLocker Drive Encryption must be temporarily disabled. Disabling the BitLocker Drive Encryption keeps the hard drive data encrypted. However, BitLocker uses a plain text decryption key that is stored on the hard drive to read the information. After the firmware updates have been completed, the BitLocker Drive Encryption can be re-enabled. Once the BitLocker Drive Encryption has been re-enabled, the plain text key is removed and BitLocker secures the drive again.

CAUTION: Temporarily disabling BitLocker Drive Encryption can compromise drive security and

should only be attempted in a secure environment. If you are unable to provide a secure environment, HP recommends providing the boot password and leaving BitLocker Drive Encryption enabled throughout the firmware update process. This requires setting the /tpmbypass parameter for HP SUM or the firmware update is blocked.

To temporarily disable BitLocker support to allow firmware updates:

1. Click Start, and then search for gpedit.msc in the Search Text box.

2. When the Local Group Policy Editor starts, click Local Computer Policy.

3. Click Computer Configuration→Administrative Templates→Windows Components→BitLocker Drive Encryption.

4. When the BitLocker settings are displayed, double-click Control Panel Setup: Enable Advanced startup options.

5. When the dialog box appears, click Disable.

6. Close all windows, and then start the firmware update.

To enable advanced startup options:

1. Enter cscript manage-bde.wsf -protectors -disable c:

2. When the firmware update process is completed, the BitLocker Drive Encryption support can be re-enabled by following steps 1 through 4 but clicking Enabled in step 5 instead. The following command can be used to re-enable BitLocker Drive Encryption after firmware deployment has completed.

3. Enter cscript manage-bde.wsf -protectors -enable c:

8 Downloading and installing an SPP

The following table describes TPM detection scenarios that you might encounter.

ResultScenario

If TPM is detected and enabled, the installation is not silent, and a system ROM must be updated.

If TPM is detected and enabled, the installation is silent, the /tpmbypass switch is not given, and any firmware updated must be applied to the server. Because the installation is silent, the installation is

If TPM is detected and enabled with Option ROM Measuring, the installation is not silent, and a system ROM must be updated.

If TPM is detected and enabled with Option ROM Measuring, the installation is silent, the /tpmbypass switch is not given, and any firmware updated must be applied to the server.

the installation occurs, and the /tpmbypass switch is supplied.

Initiating deployment

Use the HP SUM GUI to deploy SPP components in online or offline interactive modes to local or remote hosts. For detailed instructions and prerequisites see the HP Smart Update Manager User Guide at http://www.hp.com/go/hpsum/documentation for the appropriate version of HP SUM.

Online mode

A warning message appears. Select OK to continue. The installation is not canceled.

No warning appears. A new log file is generated (%systemdrive%\cpqsystem\log\cpqstub.log).

terminated and cannot continue.

A warning message appears. After selecting OK, you can continue. The installation is not canceled.

No warning appears. A new log file is generated (%systemdrive%\cpqsystem\log\cpqstub.log). Because the installation is silent, the installation is terminated and cannot continue.

The installation occurs.If TPM is detected and enabled, the installation is silent,

To initiate deployment in online mode:

1. Copy the SPP to a USB thumb drive, hard drive, or file system. For instructions, see “SPP

staging procedures” (page 11).

2. Launch HP SUM from the root of the ISO:

• Windows: \hp\swpackages\hpsum.exe

• Linux: /hp/swpackages/hpsum

TIP: If you are updating only firmware or software, use a filter argument:

• /romonly — With this filter switch, HP SUM only displays firmware components needed

for installation.

• /softwareonly — With this filter switch, HP SUM only displays software components

needed for installation.

3. To review the EULA, locate Start.htm in the root of the ISO and open it in one of the supported browsers.

4. Follow the instructions on the screen.

Offline mode

To initiate deployment in offline mode:

1. Copy the SPP to a USB thumb drive, hard drive, or file system. When using a USB thumb drive, the ISO must be bootable. For instructions, see “SPP staging procedures” (page 11).

2. Boot the server to the SPP.

Using HP SUM to deploy an SPP 9

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