HP 6360t Maintenance and Service Guide

HP 6360t Mobile Thin Client

Maintenance and Service Guide

Intel and Celeron are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2011

Document Part Number: 652449-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1

2 External component identification ..................................................................................... 5

Identifying the hardware ........................................................................................................... 5

Display ................................................................................................................................... 5

Buttons .................................................................................................................................... 6

TouchPad ................................................................................................................................ 7

Front ....................................................................................................................................... 8

Left side .................................................................................................................................. 9

Rear ....................................................................................................................................... 9

Right side .............................................................................................................................. 10

Bottom .................................................................................................................................. 11

3 Illustrated parts catalog .................................................................................................. 12

Service tag ............................................................................................................................ 13

Computer major components ................................................................................................... 14

Cable Kit .............................................................................................................................. 18

Display assembly subcomponents ............................................................................................. 19

Mass storage devices ............................................................................................................. 20

Miscellaneous parts ................................................................................................................ 21

Plastics Kit ............................................................................................................................. 22

Sequential part number listing .................................................................................................. 23

4 Removal and replacement procedures ............................................................................ 27

Preliminary replacement requirements ....................................................................................... 27

Tools required ......................................................................................................... 27

Service considerations ............................................................................................. 27

Plastic parts ............................................................................................. 27

Cables and connectors ............................................................................. 27

Drive handling ......................................................................................... 28

Grounding guidelines .............................................................................................. 28

Electrostatic discharge damage .................................................................. 28

Packaging and transporting guidelines ........................................ 29

Component replacement procedures ........................................................................................ 31

Service tag ............................................................................................................. 31

Computer feet ......................................................................................................... 32

Battery ................................................................................................................... 33

Solid-state module ................................................................................................... 34

Primary memory module .......................................................................................... 37

Optical drive .......................................................................................................... 38

Fan ....................................................................................................................... 40

Heat sink ................................................................................................................ 41

Processor ............................................................................................................... 43

WLAN module ........................................................................................................ 45

Keyboard ............................................................................................................... 47

RTC battery ............................................................................................................ 50

Expansion memory module ....................................................................................... 51

Base enclosure ........................................................................................................ 52

Speakers ................................................................................................................ 55

ExpressCard assembly ............................................................................................. 56

Display assembly .................................................................................................... 58

System board ......................................................................................................... 65

Power button board ................................................................................................. 67

Function board ....................................................................................................... 68

Power connector cable ............................................................................................ 69

5 Computer Setup .............................................................................................................. 71

Starting Computer Setup ......................................................................................................... 71

Using Computer Setup ............................................................................................................ 71

Navigating and selecting in Computer Setup .............................................................. 71

Restoring factory settings in Computer Setup ............................................................... 72

Computer Setup menus ........................................................................................................... 73

File menu ............................................................................................................... 73

Security menu ......................................................................................................... 73

System Configuration menu ...................................................................................... 74

6 Specifications ................................................................................................................. 76

Computer specifications .......................................................................................................... 76

13.3-in display specifications .................................................................................................. 77

7 Power cord set requirements .......................................................................................... 78

Requirements for all countries .................................................................................................. 78

Requirements for specific countries and regions ......................................................................... 79

8 Recycling ........................................................................................................................ 80

Battery .................................................................................................................................. 80

Display ................................................................................................................................. 80

Index ................................................................................................................................. 86

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1 Product description

Category Description

Product Name HP 6360t Mobile Thin Client

Processors Intel® Celeron® B810 1.60-GHz processor (2.0-MB L3 cache, 2 threads, 35 W)

Chipset Mobile Intel HM65 chipset

Graphics Intel high-definition (HD) unified memory architecture (UMA) graphics

Supports dual-display ports through the dock

Panel 13.3-in, HD, AntiGlare, light-emitting diode (LED), SVA (1366×768) display;

16:9 aspect ratio

All display assemblies include 2 wireless local area network (WLAN) antenna cables

Supports privacy filter and low-voltage differential signalling

Memory 2 customer-accessible/upgradable memory module slots

Supports dual-channel memory

Supports up to 16,384 GB of system RAM

DDR3/1333-MHz

Supports the following configurations:

●

16384-MB total system memory (8192×2, select models only)

●

8192-MB total system memory (4096×2 + 8192×1, select models only)

●

4096-MB total system memory (2048×2 or 4096×1)

●

2048-MB total system memory (2048×1)

Solid-state module 2.0-GB solid-state module using a 2.5-in bracket

Customer-accessible

Serial ATA

Optical drive Fixed

Serial ATA

12.7-mm tray load

DVD-ROM drive

Category Description

Supports “no optical drive” option

Audio and video HD audio

Integrated mono microphone on computer models equipped with a webcam

720p HD webcam (select models only)

Stereo speakers (2)

Modem 56K v.92 MDC data/fax modem

Support for "no modem" option

Ethernet Intel 82579V 10/100/1000 Ethernet Gigabit Network Connection

NIC Power-down technology

S3/S4/S5 wake on LAN

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:

●

Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter

●

Broadcom 43224AGN 802.11a/b/g/n 2×2 WiFi Adapter

External media card 54-mm ExpressCard

Integrated SD flash media slot supporting MultiMediaCard and Secure Digital (SD) Memory Card

Ports

●

3-pin AC power

●

Accessory battery connector

●

Audio-in (mono microphone)

●

Audio-out (stereo headphone)

●

DisplayPort v.1.1

●

Docking connector

●

eSATA/USB 2.0 Combo port

●

RJ-11 (modem)

●

RJ-45 (Ethernet, includes link and activity lights)

●

USB 2.0 (3 ports)

●

VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz hot plug and unplug and auto-detection for correct output to wide-aspect vs. standard aspect video

Docking Support for the HP APR Docking Station and the HP PR Docking Station

2 Chapter 1 Product description

Category Description

Keyboard/pointing devices Keyboard requirements:

●

Spill-resistant with drain

●

Full chiclet-style keyboard

Fn key functionality:

●

F3 – Sleep

●

F4 – Display Switching

●

F6 – Volume Down

●

F7 – Volume Up

●

F8 – MS Native Power Control

●

F9 – Brightness Down

●

F10 – Brightness Up

Touchpad requirements:

●

Touchpad only

●

On/off button

●

Supports 2-way scroll with legend

●

Taps enabled as default

●

Gestures disabled by default

Power requirements Support for 9-cell 100-WHr LI-ion battery (3.00-AHr)

Support for 6-cell 62-WHr LI-ion battery (2.80-AHr)

Support for 6-cell 55-WHr LI-ion battery (2.55-AHr)

Support for 9-cell Lithium Polymer Extended Life Battery

Support for 9-cell Ultra Extended Life Battery

Support for HP Fast Charge Technology

65W HP Smart AC adapter with localized cable plug support (3-wire plug with

ground pin, supports 3-pin DC connector)

Security Support Security Lock

Optional Integrated Smart Card Reader (Active)

Operating system Preinstalled:

●

Windows® Embedded Standard 2009

●

Windows Embedded Standard 7

Category Description

Web-only support:

●

Windows Embedded Standard 2009

●

Windows Embedded Standard 7

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Solid-state module

●

Memory modules (2)

●

Optical drive

●

WLAN module

4 Chapter 1 Product description

2 External component identification

Identifying the hardware

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.

Display

Item Component Description

(1) Internal display switch Turns off the display or initiates Sleep if the display is

closed while the power is on.

NOTE: The display switch is not visible from the outside

of the computer.

(2) WLAN antennas (2)* Send and receive wireless signals to communicate

with WLANs.

(3) Webcam light (select models only) On: The webcam is in use.

Identifying the hardware

Item Component Description

(4) Internal microphone(s) (1 without webcam/

(5) Webcam (select models only) Records video and captures still photographs.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in the Getting Started guide.

Buttons

Records sound.

2 with webcam)

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) Power button

(3) Wireless button Turns the wireless feature on or off but does not establish

●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep.

If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

a wireless connection.

NOTE: A wireless connection may be established if

one has been previously configured.

6 Chapter 2 External component identification

Item Component Description

(4) QuickWeb button (select models only)

(5) Volume mute button Mutes and restores speaker sound.

TouchPad

●

When the computer is on, press the button to open Internet Explorer.

●

When the computer is off or in the Sleep state the button does not perform any action or function.

Item Component Description

(1) TouchPad on/off button Turns the TouchPad on and off.

(2) TouchPad zone Moves the pointer and selects or activates items on

the screen.

(3) Left TouchPad button Functions like the left button on an external mouse.

(4) Right TouchPad button Functions like the right button on an external mouse.

NOTE: This table describes factory settings. To view or change pointing device preferences, select Start >

Control Panel > Mouse.

TouchPad

Front

Item Component Description

(1) Display release latch Opens the computer.

(2) Wireless light

(3) Power light

(4) Battery light

(5) Drive light

●

White: An integrated wireless device, such as a WLAN device is on.

●

Amber: All wireless devices are off.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

●

Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.

●

White: The computer is connected to external power and the battery is charged from 90 to 99 percent.

●

Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

●

Off: The battery is fully charged.

●

Blinking white: The flash drive or optional optical drive is being accessed.

●

Amber: HP 3D DriveGuard has been activated.

(6) Speakers (2) Produce sound.

(7) Media Card Reader Supports the following digital card formats:

8 Chapter 2 External component identification

●

MultiMediaCard

●

Secure Digital (SD) Memory Card

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) RJ-45 (network) jack Connects a network cable.

(3) USB 2.0 port (2) Connect optional USB devices.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

Rear

(4) ExpressCard slot or smart card reader

(depending on the configuration)

(5) Optical drive (select models only) Reads and writes (select models only) to an optical disc.

(6) Optical drive eject button

(select models only)

Component Description

Vent Enables airflow to cool internal components.

Supports optional ExpressCards or smart cards.

Releases the optical drive disc tray.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Left side

Right side

Item Component Description

(1) Audio-out (headphone) jack Produces sound when connected to optional powered

(2) Audio-in (microphone) jack Connects an optional computer headset microphone,

stereo speakers, headphones, earbuds, a headset, or television audio.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Getting Started guide.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

stereo array microphone, or monaural microphone.

(3) eSATA/USB 2.0 combo port Connects a high-performance eSATA component, such as

an eSATA external hard drive, or connects an optional USB device.

(4) USB 2.0 port Connect an optional USB device.

(5) DisplayPort Connects an optional digital display device, such as a

high-performance monitor or projector.

(6) External monitor port Connects an external VGA monitor or projector.

(7) RJ-11 (modem) jack Connects a modem cable.

(8) Power connector Connects an AC adapter.

10 Chapter 2 External component identification

Bottom

Item Component Description

(1) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Battery release latch Releases the battery from the battery bay.

(3) Docking connector Connects an optional docking device.

(4) Service cover release latch Releases the service cover from the computer.

(5) Battery bay Holds the battery.

(6) Accessory battery connector Connects an optional accessory battery.

(7) Wireless and memory module

compartments and flash drive bay

Holds the flash drive, and also contains the WLAN module slot, and the memory module slots.

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support.

Bottom

3 Illustrated parts catalog

12 Chapter 3 Illustrated parts catalog

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Item Description Function

(1) Product name This is the product name affixed to the front of

the computer.

(2) Serial number (s/n) This is an alphanumeric identifier that is unique to

each product.

(3) Part number/Product number (p/n) This number provides specific information about the

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

(4) Warranty period This number describes the duration of the warranty

period for the computer.

(5) Model description This is the alphanumeric identifier used to locate

documents, drivers, and support for the computer.

Service tag

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare

part information, see

(2) Keyboard (includes keyboard cable):

For use in Belgium 639477-A41

Display assembly subcomponents on page 19.

14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Bulgaria 639477-261

For use in the Denmark 639477-081

For use in Denmark, Finland, and Norway 639477-DH1

For use in the Netherlands 639477-B31

For use in Europe 639477-DW1

For use in French Canada 639477-121

For use in France 639477-051

For use in Germany 639477-041

For use in Greece 639477-DJ1

For use in Hungary 639477-211

For use in Iceland 639477-DD1

For use in Israel 639477-BB1

For use in Italy 639477-061

For use in Norway 639477-091

For use in Portugal 639477-131

For use in Russia 639477-251

For use in Saudi Arabia 639477-171

For use in Slovenia 639477-A81

For use in Spain 639477-071

For use in Sweden and Finland 639477-B71

For use in Switzerland 639477-BG1

For use in Turkey 639477-141

For use in the United Kingdom 639477-031

For use in the United States 639477-001

(3) RTC battery 651038-001

(4) Expansion memory module (PC3, 10600, 1333-MHz):

8 GB 634091-001

4 GB 621569-001

2 GB 581096-001

(5) Top cover (includes TouchPad button and bracket) 658547-001

(6) Power button board (includes cable) 639481-001

(7) Function board (includes cable) 639480-001

Computer major components

Item Component Spare part number

Plastics Kit, includes: 639482-001

(8a) ExpressCard slot bezel

(8b) Service cover

NOTE: See

(9) Power connector cable (included in the Cable Kit, spare part number 639473-001)

NOTE: See

(10) ExpressCard assembly

NOTE: The ExpressCard assembly spare part kit does not include the ExpressCard

assembly cable. The ExpressCard assembly cable is included in the Cable Kit, spare part number 639473-001.

(11) System board with HM65 chipset and graphics subsystem with UMA memory

(includes replacement thermal material)

(12) Speaker Kit (includes left and right speakers and cable) 639484-001

(13) DVD-ROM drive (includes bezel and bracket) 647672-001

(14) Battery:

9-cell, 100-Whr, 3.00-Ah Li-ion battery 634087-001

9-cell, 100-Whr, 3.00-Ah Li-ion battery 631243-001

6-cell, 62-Whr, 2.80-Ah Li-ion battery 628668-001

6-cell, 55-Whr, 2.55-Ah Li-ion battery 628666-001

(15) Base enclosure (includes battery release latch and 4 rubber feet) 639468-001

Plastics Kit on page 22 for more Plastics Kit spare part information.

Cable Kit on page 18 for more Cable Kit spare part information.

639479-001

655561-001

Rubber Kit (not illustrated, includes 7 base enclosure rubber feet and 4 base

enclosure screw covers)

(16) WLAN module:

Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter 593836-001

Broadcom 43224AGN 802.11a/b/g/n 2×2 WiFi Adapter for use in

Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

639483-001

582564-001

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

Broadcom 43224AGN 802.11a/b/g/n 2×2 WiFi Adapter for use in Afghanistan,

Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

582564-002

(17) Primary memory module (PC3, 10600, 1333-MHz):

8 GB 634091-001

4 GB 621569-001

2 GB 581096-001

(18) 2.0 GB solid-state module (2.5-in, 7.0-mm, SATA; does not include solid-state

module bracket or screws)

Solid-state Module Hardware Kit (not illustrated, includes solid-state module

bracket and screws)

(19) Intel Celeron B810 1.60-GHz processor (1-MB L2 cache, 800-MHz FSB,

includes replacement thermal material)

(20) Heat sink (includes replacement thermal material) 639475-001

(21) Fan 639474-001

656837-001

651649-001

646760-001

Computer major components

Cable Kit

Item Component Spare part number

Cable Kit, includes: 639473-001

(1) TouchPad cable

(2) ExpressCard assembly cable

(3) Power connector cable

(4) Wireless antenna

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display hinge covers (2, included in the Plastics Kit, spare part number 639482-001)

NOTE: See

(2) Display bezel 655562-001

(3) Microphone module 647675-001

(4) Display Hinge Kit (includes left and right display hinges and brackets) 639476-001

(5) 13.3-in, HD, AG, LED, display panel 647671-001

(6) WLAN antenna cables (included in the Cable Kit, spare part number 639473-001; includes

WLAN cables and transceivers)

NOTE: See

(7) Display Cable Kit (includes display panel cable and microphone module cable) 639472-001

(8) Display enclosure 639467-001

Plastics Kit on page 22 for more Plastics Kit spare part information.

Cable Kit on page 18 for more Cable Kit spare part information.

Display assembly subcomponents

Mass storage devices

Item Component Spare part number

(1) 2.0-GB solid-state module (2.5-in, 7.0-mm, SATA; does not include solid-state

module bracket or screws)

Solid-state Module Hardware Kit, includes: 651649-001

(2) Solid-state module bracket

Screws (not illustrated)

(3) DVD-ROM drive (includes bezel and bracket) 647672-001

656837-001

20 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

65-W RC V HP Smart AC adapter 609939-001

65-W RC V EM HP Smart AC adapter 609948-001

Power cord (3-pin, black, 1.83-m):

For use in Australia 490371-011

For use in Europe 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in North America 490371-001

For use in the People's Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in Thailand 490371-201

For use in the United Kingdom and Singapore 490371-031

Screw Kit 647676-001

Miscellaneous parts

Plastics Kit

Item Component Spare part number

Plastics Kit, includes: 639482-001

(1) Display hinge covers (2)

(2) ExpressCard slot space saver

(3) Service cover

22 Chapter 3 Illustrated parts catalog

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