HP 6000 Pro User Manual

Maintenance & Service Guide

HP Compaq 6000 Pro Business PC

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Maintenance & Service Guide

HP Compaq 6000 Pro

First Edition (September 2009)

Document Part Number: 581650-001

Business PC

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features

Microtower Chassis .............................................................................................................................. 1

Standard Configuration Features ......................................................................................... 1

Front Panel Components ..................................................................................................... 2

Media Card Reader Components ........................................................................................ 3

Rear Panel Components ..................................................................................................... 4

Serial Number Location ....................................................................................................... 5

Small Form Factor ................................................................................................................................ 6

Standard Configuration Features ......................................................................................... 6

Front Panel Components ..................................................................................................... 7

Media Card Reader Components ........................................................................................ 8

Rear Panel Components ..................................................................................................... 9

Serial Number Location ..................................................................................................... 10

2 Installing and Customizing the Software

Installing the Operating System ......................................................................................................... 11

Downloading Microsoft Windows Updates ......................................................................................... 12

Installing or Upgrading Device Drivers (Windows systems) ............................................................... 12

Accessing Disk Image (ISO) Files ...................................................................................................... 12

Protecting the Software ...................................................................................................................... 13

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities ........................................................................................................... 14

Using Computer Setup (F10) Utilities ................................................................................ 15

Computer Setup—File ....................................................................................................... 16

Computer Setup—Storage ................................................................................................ 17

Computer Setup—Security ................................................................................................ 19

Computer Setup—Power ................................................................................................... 23

Computer Setup—Advanced ............................................................................................. 24

Recovering the Configuration Settings ............................................................................................... 28

Drive Protection System (DPS) .......................................................................................................... 28

Accessing DPS Through Computer Setup ........................................................................ 28

4 Computer Diagnostic Features

Hewlett-Packard Vision Diagnostics ................................................................................................... 30

Accessing HP Vision Diagnostics ...................................................................................... 30

Survey Tab ........................................................................................................................ 31

Test Tab ............................................................................................................................. 31

Status Tab ......................................................................................................................... 32

History Tab ........................................................................................................................ 33

Errors Tab .......................................................................................................................... 33

Help Tab ............................................................................................................................ 33

Saving and Printing Information in HP Vision Diagnostics ................................................ 34

Downloading the Latest Version of HP Vision Diagnostics ................................................ 34

Protecting the Software ...................................................................................................................... 34

5 Desktop Management

Initial Configuration and Deployment ................................................................................................. 35

HP Client Automation Agent .............................................................................................. 36

HP Client Manager ............................................................................................................ 36

Remote System Installation ................................................................................................................ 37

Software Updating and Management ................................................................................................. 37

HP Client Management Interface ....................................................................................... 38

HP SoftPaq Download Manager ........................................................................................ 38

HP System Software Manager .......................................................................................... 38

HP ProtectTools Security Manager ................................................................................... 39

HP Client Automation Starter and Standard Editions ........................................................ 40

HP Client Automation Enterprise Edition ........................................................................... 40

HP Client Manager from Symantec ................................................................................... 40

Altiris Client Management Suite ......................................................................................... 41

HP Client Catalog for Microsoft System Center & SMS Products ..................................... 41

Remote Management Technology ..................................................................................... 42

Configuring the Intel Management Engine ........................................................................ 42

Verdiem Surveyor .............................................................................................................. 44

HP Proactive Change Notification ..................................................................................... 44

Subscriber’s Choice ........................................................................................................... 44

Retired Solutions ............................................................................................................... 45

ROM Flash ......................................................................................................................................... 45

Remote ROM Flash ........................................................................................................... 45

HPQFlash .......................................................................................................................... 45

Boot Block Emergency Recovery Mode ............................................................................................. 46

Replicating the Setup ......................................................................................................................... 47

Copying to Single Computer .............................................................................................. 47

Copying to Multiple Computers .......................................................................................... 47

Creating a Bootable Device ............................................................................................... 48

Supported USB Flash Media Device ................................................................. 48

Unsupported USB Flash Media Device ............................................................. 50

Dual-State Power Button .................................................................................................................... 51

HP Web Site Support ......................................................................................................................... 52

Industry Standards ............................................................................................................................. 52

Asset Tracking and Security ............................................................................................................... 52

Password Security ............................................................................................................. 56

Establishing a Setup Password Using Computer Setup ................................... 56

Establishing a Power-On Password Using Computer Setup ............................ 56

Entering a Power-On Password ........................................................................ 57

Entering a Setup Password ............................................................................... 57

Changing a Power-On or Setup Password ....................................................... 57

Deleting a Power-On or Setup Password ......................................................... 58

National Keyboard Delimiter Characters ........................................................... 58

Clearing Passwords .......................................................................................... 59

DriveLock ........................................................................................................................... 59

Using DriveLock ................................................................................................ 59

DriveLock Applications ...................................................................................... 60

Smart Cover Sensor .......................................................................................................... 60

Setting the Smart Cover Sensor Protection Level ............................................. 60

Smart Cover Lock .............................................................................................................. 61

Locking the Smart Cover Lock .......................................................................... 61

Unlocking the Smart Cover Lock ....................................................................... 61

Using the Smart Cover FailSafe Key ................................................................ 61

Cable Lock Provision ......................................................................................................... 62

Fingerprint Identification Technology ................................................................................. 62

Fault Notification and Recovery ......................................................................................... 62

Drive Protection System .................................................................................................... 62

Surge-Tolerant Power Supply ............................................................................................ 62

Thermal Sensor ................................................................................................................. 63

6 Serial ATA Drive Guidelines and Features

SATA Hard Drives .............................................................................................................................. 64

SATA Hard Drive Cables .................................................................................................................... 65

SATA Data Cable .............................................................................................................. 65

SATA Power Cable ............................................................................................................ 65

ATA SMART Drives ............................................................................................................................ 66

Hard Drive Capacities ........................................................................................................................ 66

7 Identifying the Chassis, Routine Care, and Disassembly Preparation

Chassis Designations ......................................................................................................................... 67

Small Form Factor (SFF) ................................................................................................... 67

Microtower (MT) ................................................................................................................. 68

Electrostatic Discharge Information .................................................................................................... 68

vii

Generating Static ............................................................................................................... 68

Preventing Electrostatic Damage to Equipment ................................................................ 69

Personal Grounding Methods and Equipment ................................................................... 69

Grounding the Work Area .................................................................................................. 70

Recommended Materials and Equipment .......................................................................... 70

Operating Guidelines .......................................................................................................................... 71

Routine Care ...................................................................................................................................... 71

General Cleaning Safety Precautions ................................................................................ 71

Cleaning the Computer Case ............................................................................................ 71

Cleaning the Keyboard ...................................................................................................... 72

Cleaning the Monitor .......................................................................................................... 72

Cleaning the Mouse ........................................................................................................... 73

Service Considerations ...................................................................................................................... 73

Power Supply Fan ............................................................................................................. 73

Tools and Software Requirements .................................................................................... 73

Screws ............................................................................................................................... 73

Cables and Connectors ..................................................................................................... 74

Hard Drives ........................................................................................................................ 74

Lithium Coin Cell Battery ................................................................................................... 74

8 Removal and Replacement Procedures Microtower (MT) Chassis

Serial Number Location ...................................................................................................................... 75

Preparation for Disassembly .............................................................................................................. 76

Access Panel ...................................................................................................................................... 77

Front Bezel ......................................................................................................................................... 78

Removing Bezel Blanks ..................................................................................................................... 79

Cable Management ............................................................................................................................ 80

Cable Connections ............................................................................................................................. 81

Memory .............................................................................................................................................. 82

Expansion Cards ................................................................................................................................ 86

Installing and Removing Drives .......................................................................................................... 90

System Board Drive Connections ...................................................................................... 92

Removing an External 5.25-inch or 3.5-inch Drive ............................................................ 93

Installing an External 5.25-inch or 3.5-inch Drive .............................................................. 96

Removing an Internal 3.5-inch Hard Drive ......................................................................... 99

Installing an Internal 3.5-inch Hard Drive ......................................................................... 100

Removing and Replacing a Removable 3.5-inch SATA Hard Drive ................................ 101

Fan/Baffle Assembly ........................................................................................................................ 106

Front I/O Assembly ........................................................................................................................... 107

Power Switch/LED Assembly ........................................................................................................... 108

Heat sink .......................................................................................................................................... 109

Processor ......................................................................................................................................... 110

Speaker ............................................................................................................................................ 111

viii

Rear Chassis Fan ............................................................................................................................. 112

Power Supply ................................................................................................................................... 113

System Board ................................................................................................................................... 114

Battery .............................................................................................................................................. 115

Type 1 Battery Holder ...................................................................................................... 116

Type 2 Battery Holder ...................................................................................................... 116

Type 3 Battery Holder ...................................................................................................... 117

External Security Devices ................................................................................................................ 118

Cable Lock ....................................................................................................................... 118

Padlock ............................................................................................................................ 118

HP Business PC Security Lock ........................................................................................ 119

Front Bezel Security ........................................................................................................ 120

9 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Preparation for Disassembly ............................................................................................................ 122

Access Panel .................................................................................................................................... 123

Front Bezel ....................................................................................................................................... 124

Bezel Blanks ..................................................................................................................................... 125

Installing Additional Memory ............................................................................................................ 126

DIMMs ............................................................................................................................. 126

DDR3-SDRAM DIMMs .................................................................................................... 126

Populating DIMM Sockets ............................................................................................... 127

Installing DIMMs .............................................................................................................. 128

Expansion Cards .............................................................................................................................. 130

Cable Management .......................................................................................................................... 135

Cable Connections ........................................................................................................................... 136

Drive Positions ................................................................................................................................. 137

Installing and Removing Drives ........................................................................................................ 138

System Board Drive Connections .................................................................................... 140

Removing an External 5.25-inch Drive ............................................................................ 141

Installing an Optical Drive into the 5.25-inch Drive Bay ................................................... 142

Removing an External 3.5-inch Drive .............................................................................. 145

Installing a Drive into the 3.5-inch External Drive Bay ..................................................... 147

Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ...................... 149

Removing and Replacing a Removable 3.5-inch SATA Hard Drive ................................ 153

Baffle ................................................................................................................................................ 157

Front Fan Assembly ......................................................................................................................... 158

Front I/O and Power Switch Assembly ............................................................................................. 159

Speaker ............................................................................................................................................ 161

Heat sink .......................................................................................................................................... 162

Processor ......................................................................................................................................... 163

Power Supply ................................................................................................................................... 164

System Board ................................................................................................................................... 165

Battery .............................................................................................................................................. 166

Type 1 Battery Holder ...................................................................................................... 167

Type 2 Battery Holder ...................................................................................................... 167

Type 3 Battery Holder ...................................................................................................... 168

External Security Devices ................................................................................................................ 169

Installing a Security Lock ................................................................................................. 169

Cable Lock ...................................................................................................... 169

Padlock ........................................................................................................... 170

HP Business PC Security Lock ....................................................................... 170

Front Bezel Security ........................................................................................ 172

Using the Small Form Factor Computer in a Tower Orientation ...................................................... 174

Appendix A Connector Pin Assignments

Keyboard .......................................................................................................................................... 175

Mouse ............................................................................................................................................... 175

Ethernet RJ-45 ................................................................................................................................. 176

Serial Interface, Powered and Non-Powered ................................................................................... 176

USB .................................................................................................................................................. 176

Microphone ....................................................................................................................................... 177

Headphone ....................................................................................................................................... 177

Line-in Audio .................................................................................................................................... 177

Line-out Audio .................................................................................................................................. 177

Monitor ............................................................................................................................................. 178

4-Pin Power (for CPU) ...................................................................................................................... 178

PCI Express ..................................................................................................................................... 179

PCI Express .................................................................................................................................... 180

DVI Connector .................................................................................................................................. 181

DisplayPort Connector ..................................................................................................................... 182

Appendix B Power Cord Set Requirements

General Requirements ..................................................................................................................... 183

Japanese Power Cord Requirements .............................................................................................. 183

Country-Specific Requirements ........................................................................................................ 184

Appendix C POST Error Messages

POST Numeric Codes and Text Messages ..................................................................................... 186

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 192

Appendix D Troubleshooting Without Diagnostics

Safety and Comfort .......................................................................................................................... 196

Before You Call for Technical Support ............................................................................................. 196

Helpful Hints ..................................................................................................................................... 197

Solving General Problems ................................................................................................................ 199

Solving Power Problems .................................................................................................................. 203

Solving Hard Drive Problems ........................................................................................................... 204

Solving Media Card Reader Problems ............................................................................................. 207

Solving Display Problems ................................................................................................................. 208

Solving Audio Problems ................................................................................................................... 212

Solving Printer Problems .................................................................................................................. 215

Solving Keyboard and Mouse Problems .......................................................................................... 216

Solving Hardware Installation Problems ........................................................................................... 217

Solving Network Problems ............................................................................................................... 220

Solving Memory Problems ............................................................................................................... 223

Solving Processor Problems ............................................................................................................ 224

Solving CD-ROM and DVD Problems .............................................................................................. 225

Solving USB Flash Drive Problems .................................................................................................. 227

Solving Front Panel Component Problems ...................................................................................... 228

Solving Internet Access Problems .................................................................................................... 228

Solving Software Problems .............................................................................................................. 231

Contacting Customer Support .......................................................................................................... 232

Appendix E Password Security and Resetting CMOS

Resetting the Password Jumper ...................................................................................................... 234

Clearing and Resetting the CMOS ................................................................................................... 235

Appendix F Specifications

Microtower Chassis .......................................................................................................................... 237

Small Form Factor Chassis .............................................................................................................. 239

Index ................................................................................................................................................................. 241

xii

1 Product Features

Microtower Chassis

Standard Configuration Features

The HP Compaq Microtower features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide.

Figure 1-1 Microtower Configuration

Microtower Chassis 1

Front Panel Components

Drive configuration may vary by model.

Table 1-1 Front Panel Components

1 5.25-inch Optical Drives

2 Optical Drive Activity Lights 7 3.5-inch Media Card Reader (optional)

6 Optical Drive Eject Buttons

3 Hard Drive Activity Light 8 Dual-State Power Button

4 Microphone/Headphone Connector 9 Power On Light

5 USB (Universal Serial Bus) 2.0 Ports 10 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you

want to use the connector for a microphone line Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the

computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code.

Some models have bezel blanks covering one or both of the 5.25-inch drive bays.

Some models have a bezel blank covering the 3.5-inch drive bay.

2 Chapter 1 Product Features

Media Card Reader Components

The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components.

Figure 1-2 Media Card Reader Components

Table 1-2 Media Card Reader Components

No. Slot Media

1 xD

2 MicroSD

3 Media Card Reader

Activity Light

4 SD/MMC+/miniSD

5 USB

6 CompactFlash I/II

7 MS PRO/MS PRO DUO

xD-Picture Card (xD)

●

MicroSD (T-Flash)

●

Secure Digital (SD)

●

Secure Digital High

●

Capacity (SDHC)

MiniSD

●

USB (Universal Serial

●

Bus) Port

CompactFlash Card

●

Type 1

Memory Stick (MS)

●

MagicGate Memory

●

Stick (MG)

MagicGate Memory

●

Duo

MicroSDHC

●

MiniSDHC

●

MultiMediaCard

●

(MMC)

Reduced Size

●

MultiMediaCard (RS MMC)

CompactFlash Card

●

Type 2

Memory Stick Select

●

Memory Stick Duo

●

(MS Duo)

Memory Stick PRO

●

(MS PRO)

MultiMediaCard 4.0

●

(MMC Plus)

Reduced Size

●

MultiMediaCard 4.0 (MMC Mobile)

MMC Micro (adapter

●

required)

MicroDrive

●

Memory Stick PRO

●

Duo (MS PRO Duo)

Memory Stick PRO-

●

HG Duo

Memory Stick Micro

●

(M2) (adapter required)

8 1394

1394 Port (available

●

on select models only)

Microtower Chassis 3

Rear Panel Components

Table 1-3 Rear Panel Components

1 Power Cord Connector 6 Line-Out Connector for powered audio

2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple)

3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector

devices (green)

4 Serial Connector 9 DisplayPort Monitor Connector

5 RJ-45 Network Connector 10 Universal Serial Bus (USB)

NOTE: Arrangement and number of connectors may vary by model.

An optional second serial port and an optional parallel port are available from HP.

When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

If a graphics card is installed into the PCI or PCI Express x1 slot, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10) Utility Guide.

4 Chapter 1 Product Features

Serial Number Location

Each computer has a unique serial number and product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.

Figure 1-3 Serial Number and Product ID Location

Microtower Chassis 5

Small Form Factor

Standard Configuration Features

The HP Compaq Small Form Factor features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Instructions for using the utility are provided in the Troubleshooting Guide.

NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information,

see

Using the Small Form Factor Computer in a Tower Orientationon page 174 in this guide.

Figure 1-4 Small Form Factor Configuration

6 Chapter 1 Product Features

Front Panel Components

Drive configuration may vary by model.

Figure 1-5 Front Panel Components

Table 1-4 Front Panel Components

1 5.25-inch Optical Drive

2 Optical Drive Activity Light 7 Microphone/Headphone Connector

3 Optical Drive Eject Button 8 3.5-inch Media Card Reader (optional)

4 Dual-State Power Button 9 Hard Drive Activity Light

6 USB (Universal Serial Bus) Ports

5 Power On Light 10 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the

computer and it is displaying a diagnostic code. Refer to the Troubleshooting Guide to interpret the code.

Some models are configured with a 5.25-inch bezel blank covering this bay.

Some models are configured with a 3.5-inch bezel blank covering this bay.

Small Form Factor 7

Media Card Reader Components

The media card reader is an optional device available on some models only. Refer to the following illustration and table to identify the media card reader components.

Figure 1-6 Media Card Reader Components

Table 1-5 Media Card Reader Components

No. Slot Media

1 xD

2 MicroSD

3 Media Card Reader

Activity Light

4 SD/MMC+/miniSD

5 USB

6 CompactFlash I/II

7 MS PRO/MS PRO DUO

xD-Picture Card (xD)

●

MicroSD (T-Flash)

●

Secure Digital (SD)

●

Secure Digital High

●

Capacity (SDHC)

MiniSD

●

USB (Universal Serial

●

Bus) Port

CompactFlash Card

●

Type 1

Memory Stick (MS)

●

MagicGate Memory

●

Stick (MG)

MagicGate Memory

●

Duo

MicroSDHC

●

MiniSDHC

●

MultiMediaCard

●

(MMC)

Reduced Size

●

MultiMediaCard (RS MMC)

CompactFlash Card

●

Type 2

Memory Stick Select

●

Memory Stick Duo

●

(MS Duo)

Memory Stick PRO

●

(MS PRO)

MultiMediaCard 4.0

●

(MMC Plus)

Reduced Size

●

MultiMediaCard 4.0 (MMC Mobile)

MMC Micro (adapter

●

required)

MicroDrive

●

Memory Stick PRO

●

Duo (MS PRO Duo)

Memory Stick PRO-

●

HG Duo

Memory Stick Micro

●

(M2) (adapter required)

8 1394

8 Chapter 1 Product Features

1394 Port (available

●

on select models only)

Rear Panel Components

Figure 1-7 Rear Panel Components

Table 1-6 Rear Panel Components

1 RJ-45 Network Connector 6 DisplayPort Monitor Connector

2 Serial Connector 7 VGA Monitor Connector

3 PS/2 Mouse Connector (green) 8 PS/2 Keyboard Connector (purple)

4 Power Cord Connector 9 Line-Out Connector for powered audio

5 Universal Serial Bus (USB) 10 Line-In Audio Connector (blue)

devices (green)

NOTE: Arrangement and number of connectors may vary by model.

An optional second serial port and an optional parallel port are available from HP.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

Small Form Factor 9

Serial Number Location

Each computer has a unique serial number and product ID number in the location shown below. Keep these numbers available for use when contacting customer service for assistance.

Figure 1-8 Serial Number and Product ID Location

10 Chapter 1 Product Features

2 Installing and Customizing the Software

If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system.

NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted

to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to

permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive, the

installation process could take up to 60 minutes.

Installing the Operating System 11

Downloading Microsoft Windows Updates

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. Once an Internet connection has been established, click the Start button.

3. Select the All Programs menu.

4. Click on the Windows Update link.

In Windows Vista and Windows 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the

instructions on the screen.

In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from Yes to install the program. Follow the instructions on the Microsoft Web site to scan for updates and install critical updates and service packs.

It is recommended that you install all of the critical updates and service packs.

5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure to

save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine.

http://www.microsoft.com, click

Installing or Upgrading Device Drivers (Windows systems)

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and software

(and firmware), enter the model number of the computer, and press Enter.

Accessing Disk Image (ISO) Files

There are disk image files (ISO files) included on your PC that contain the installation software for additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file can be burned to CD media to create an installation CD. It is recommended that these disks be created and the software installed in order to get the most from your PC. The software and image file names are:

Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies

●

HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your

●

12 Chapter 2 Installing and Customizing the Software

Protecting the Software

To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.

Protecting the Software 13

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

Set, view, change, or verify the system configuration, including settings for processor, graphics,

●

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media

●

devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run

●

during a Full Boot. You can set the system to:

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

❑

Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test

●

(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during

●

power-on.

Establish a setup password that controls access to the Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded

●

NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

Solve system configuration errors detected but not automatically fixed during the Power-On Self-

●

Test (POST).

14 Chapter 3 Computer Setup (F10) Utility

Replicate the system setup by saving system configuration information on USB flash media device

●

or other storage media emulating a diskette and restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter

Computer Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again

press F10 when the monitor light turns green to access the utility.

3. Select your language from the list and press Enter.

4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)

keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.

6. To apply and save changes, select File > Save Changes and Exit.

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select Apply

●

Defaults and Exit. This option will restore the original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10)

changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 3-1 Computer Setup (F10) Utility

Heading Table

File Table 3-2 Computer Setup—File on page 16

Storage Table 3-3 Computer Setup—Storage on page 17

Security Table 3-4 Computer Setup—Security on page 19

Power Table 3-5 Computer Setup—Power on page 23

Advanced Table 3-6 Computer Setup—Advanced (for advanced users)

on page 24

Computer Setup (F10) Utilities 15

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—File

Option Description

System Information Lists:

Product name

●

SKU number (some models)

●

Processor type/speed/stepping

●

Cache size (L1/L2)

●

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

System BIOS (includes family name and version)

●

Chassis serial number

●

Asset tracking number

●

ME firmware version

●

Management mode

●

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM Allows you to update the system ROM with a BIOS image file located on a USB flash media device

Replicated Setup Save to Removable Media

Default Setup Save Current Settings as Default

Apply Defaults and Exit

Ignore Changes and Exit

or CD-ROM.

Saves system configuration, including CMOS, to a USB flash media device or a diskette-like device (a storage device set to emulate a diskette drive).

Restore from Removable Media

Restores system configuration from a USB flash media device or a diskette-like device.

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.

16 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Drive Emulation

Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive can be made bootable by selecting diskette emulation.)

Emulation Type

ATAPI Zip drive:

None (treated as Other).

●

Diskette (treated as diskette drive).

●

CD-ROM: No emulation options available.

ATAPI LS-120:

None (treated as Other).

●

Diskette (treated as diskette drive).

●

Hard Disk:

None (prevents BIOS data accesses and disables it as a boot device).

●

Hard Disk (treated as hard disk).

●

Translation Mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and Off.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be

changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (ATA disks only)

NOTE: This feature appears only when User translation mode is selected.

Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed

256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

SATA Default Values

Allows you to specify the default values for the Translation Mode for ATA devices.

Computer Setup (F10) Utilities 17

Table 3-3 Computer Setup—Storage (continued)

Option Description

Storage Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

eSATA Port

Allows you to enable eSATA support. This causes one of the SATA connectors to become eSATA capable.

Max eSATA Speed

Allows you to choose 1.5 Gbps or 3.0 Gbps as the maximum eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability.

CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gbps speed.

Some drive and cable combinations may not run reliably at 3.0 Gbps.

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and AHCI.

IDE - This is the most backwards-compatible setting of these options. Operating systems usually do not require additional driver support in IDE mode.

AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.

NOTE: The AHCI device driver must be installed prior to attempting to boot from an AHCI volume.

If you attempt to boot from an AHCI volume without the required device driver installed, the system will crash (blue screen).

For more information on AHCI, go to select See support and troubleshooting information, enter the model number of the computer, and press Enter. In the Resources category, click Manuals (guides, supplements, addendums,

etc). Under Quick jump to manuals by category, click White papers.

DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection

System (DPS) self-tests.

NOTE: This selection will only appear when at least one drive capable of performing the DPS self-

tests is attached to the system.

Boot Order Allows you to:

Specify the order in which attached devices (such as a USB flash media device, hard drive,

●

optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

Specify the order of attached hard drives. The first hard drive in the order will have priority in

●

the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system

has started.

Shortcut to Temporarily Override Boot Order

http://www.hp.com/support. Select your country and language,

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

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