HP (Hewlett-Packard) 5320m User Manual

HP ProBook 5320m Notebook PC

Maintenance and Service Guide

Document Part Number: 609313-002, Rev. D

February 2012

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Addendum Revision History

Part Number Publication Date Description

-002 (Rev. A) July 2010 ■ Corrected the descriptions for system boards 593840-001 and 593841-001.

-002 (Rev. B) October 2010 ■ Corrected the descriptions for system boards 593840-001 and 593841-001.

-002 (Rev. C) February 2011 ■ Corrected the descriptions for the Intel Core i3 350M and Intel Core i3 330M

-002 (Rev. D) February 2012 Deleted the following obselete spare part numbers:

■ Correct the HP Compaq 6440b Cable Kit spare part number to 593854-001.

■ Added new displays and WLAN modules to the Product Description table.

■ Add new display panel spare part numbers.

■ Added new and updated existing hard drive spare part numbers.

■ Added a new system board spare part number.

■ Updated memory module part numbers for all models.

■ Added new WLAN module spare part numbers.

■ Added new AC adapter spare part numbers.

■ Added a spare part number for an upgrade bay.

processors and spare part numbers 595586-001 and 595587-001.

■ 581096-001 – 2-GB memory module

■ 598859-001 – 1-GB memory module

■ 613152-001 – 65-W RC/V AC adapter

■ 613161-001 – 65-W RC/V/EMI AC adapter

Added the following new spare part numbers:

■ 581094-001 – Hinge Bracket Kit

■ 609939-001 – 65-W RC/V AC adapter

■ 609948-001 – 65-W RC/V/EMI AC adapter

■ 621565-001 – 2-GB memory module

■ 623161-001 – AntiGlare display panel

■ 623185-001 – BrightView display panel

■ 631048-001 – i3-380M 2.53-GHz system board

■ 631049-001 – i3-380M 2.53-GHz system board for use in Russia and China

■ 631050-001 – i5-460M 2.53-GHz system board

■ 631051-001 – i5-460M 2.53-GHz system board for use in Russia and China

■ 642739-001 – i5-460M 2.66-GHz system board

■ 642740-001 – i5-460M 2.66-GHz system board for use in Russia and China

AMD Athlon, AMD Sempron, and AMD Turion are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: February 2011 Document Part Number: 570786-002, Rev. D

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly

on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Contents

1 Product description

2 External component identification

Identifying hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Top components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Wireless antennas (select models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

3 Illustrated parts catalog

Serial number label location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Computer major components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

Display assembly subcomponents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10

Sequential part number listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

4 Removal and replacement procedures

Preliminary replacement requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Service considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Grounding guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Component replacement procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Serial number location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Computer feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Mass storage device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

WLAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

WWAN module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–17

RTC battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–20

Memory module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–21

Maintenance and Service Guide iv

Contents

Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–23

Button board and cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–26

Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–28

Power button board and cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–31

Bluetooth module cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–32

System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–33

Fan and heat sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–36

Speaker assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–39

USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–40

Battery eject arm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–41

Display assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–43

5 Computer Setup

Computer Setup in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Starting Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

File menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

Computer Setup in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Starting Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

File menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

Computer Setup in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Starting Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

Computer Setup menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

File menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

Security menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

Diagnostics menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

System Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

6 Specifications

Computer specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

13.3-in display specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

Hard drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

7 Backup and recovery

Backup and recovery in Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Backup and recovery in Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

v Maintenance and Service Guide

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–6

Backup and recovery in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Backing up your information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–9

Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–10

8 Connector pin assignments

Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

External monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

RJ-45 (network) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

Universal Serial Bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

9 Power cord set requirements

Requirements for all countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

Requirements for specific countries and regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

Contents

10Recycling

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

Index

Maintenance and Service Guide vi

Product description

Category Description

Product name HP ProBook 5320m Notebook PC

Processors ■ Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3 cache,

4 threads (35W)

■ Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W)

■ Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W)

■ Intel U3400 1.06-GHz processor

Chipset Intel HM57

Graphics Mobile Intel Graphics Media Accelerator HD unified memory architecture (UMA)

Panel ■ 13.3-in, high-definition (HD, 1366 × 768), AntiGlare, LED display assembly

■ 13.3-in, HD (1366 × 768), BrightView, LED display assembly

■ Supports privacy filter

Memory One customer-accessible/upgradable memory module slot

Supports the following DDR3 configurations at 1333 MHz in all countries and regions:

■ 4096-MB total system memory (4096 × 1)

■ 2048-MB total system memory (2048 × 1)

■ 1024-MB total system memory (1024 × 1) (not available on Microsoft 64-bit operating

systems)

Hard drives Supports 9.50-mm, 6.35-cm (2.50-in) hard drives

Customer-accessible Supports the following hard drives:

■ 500-GB, 7200 rpm

■ 320-GB, 7200 rpm

■ 250-GB, 7200 rpm

Supports the following solid-state drives only with computer models running Windows 7 operating system, 2 GB or 4 GB:

■ 128-GB

■ 80-GB

Microphone Integrated dual-array digital microphone

Audio High-definition audio

Stereo speakers (2)

Webcam Integrated 2-megapixel camera

(Continued)

Maintenance and Service Guide 1–1

Product description

Category Description

Ethernet Realtek RTL811DL-VR10/100/1000 network interface card (NIC)

Wireless Integrated wireless local-area network (WLAN) options via half MiniCard:

External media cards SD Card Reader supporting the following optional digital card formats:

Ports Combo headphone microphone (supports audio-in/stereo microphone and

Keyboard/pointing devices Keyboard with Dura-Keys

NIC Power Down technology S3/S4/S5 wake on LAN (AC mode only) Ethernet cable not included

■ Broadcom 802.11 b/g/n WLAN module

■ Broadcom 43224 802.11a/b/g/n 2x2 WiFi adapter

Supports no-WLAN option 2 WLAN antennas built into the display assembly

Integrated wireless wide-area network (WWAN) options via Mini PCI module: UNDP High-speed packet access (HSPA), evolution-data optimized (EV-DO) WWAN

module WWAN security provided by subscriber identity module (SIM), user-accessible behind

battery 2 WWAN antennas (worldwide, 5-band) built into the display assembly Supports no-WWAN option Supports WWAN aftermarket option

Integrated wireless personal-area network (WPAN) options via Bluetooth® module Supports no-WPAN option

■ MultiMediaCard (MMC)

■ Secure Digital (SD) Memory Card

audio-out/stereo headphone) Multi-pin AC power RJ-45 (Ethernet, includes link and activity lights) USB v. 2.0 (3, one powered) DisplayPort (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75 GHz

TouchPad with TouchPad buttons Supports 2-way and 4-way scroll with legend Supports gestures (enabled by default) Taps enabled by default

Power requirements 65-W AC HP Smart Adapter

65-W AC HP Slim Adapter (for use only in Japan) Supports multi-pin AC connector and 3-wire plug (with ground pin) Supports 6-cell, 2.80-Ah battery Supports 4-cell, 2.80-Ah battery Supports HP Fast Charge technology only on 6-cell battery

Security Security cable slot

HP fingerprint sensor (optional) Full-volume encryption Intel AT support HP face recognition Privacy filter Preboot authentication (password and smart card)

(Continued)

1–2 Maintenance and Service Guide

Category Description

Operating system Preinstalled:

■ Windows 7 Home Premium 32 (French Canada and Japan)

■ Windows 7 Home Premium 64 (French Canada and Japan)

■ Windows 7 Professional (Pro) 32 (French Canada and Japan)

■ Windows 7 Professional 64 (French Canada and Japan)

■ Windows 7 Professional (with Windows XP Pro images) ( French Canada and Japan)

■ Windows Vista Home Basic (fFrench Canada and Japan)

■ FreeDOS (all countries and regions)

■ Red Flag Linux (the People’s Republic of China only)

■ SuSe Linux (all countries and regions)

Preinstalled with Microsoft® Office:

■ Windows 7 Home Basic 32 with Office 2007 Ready (limited Europe, MIddle East, Asia (EMEA) region)

■ Windows 7 Home Basic 32 with Office 2010 Ready (limited Asia Pacific, Japan (APJ) region)

■ Windows 7 Home Premium 32 with Office 2007 Ready (EMEA region)

■ Windows 7 Home Premium 32 with Office 2010 Ready (APJ region)

■ Windows 7 Home Premium 32 with Home and Business 2010 (Japan)

■ Windows 7 Home Premium 32 Personal 2010 (Japan)

■ Windows 7 Home Premium 32 Professional 2010(Japan)

■ Windows 7 Home Premium 64 with Office 2007 Ready (EMEA region)

■ Windows 7 Home Premium 64 with Office 2010 Ready (APJ region)

■ Windows 7 Home Premium 64 with Home and Business 2010 (Japan)

■ Windows 7 Home Premium 64 Personal 2010 (Japan)

■ Windows 7 Home Premium 64 Professional 2010 (Japan)

■ Windows 7 Pro 32 with Office 2007 Ready (EMEA region)

■ Windows 7 Pro 32 with Office 2010 Ready (APJ region)

■ Windows 7 Pro 32 with Home and Business 2010 (Japan)

■ Windows 7 Pro 32 Personal 2010 (Japan)

■ Windows 7 Pro 32 Pro 2010 (Japan)

■ Windows 7 Pro 64 with Office 2007 Ready (EMEA region)

■ Windows 7 Pro 64 with Office 2010 Ready (APJ region)

■ Windows 7 Pro 64 with Home and Business 2010 (Japan)

■ Windows 7 Pro 64 Personal 2010 (Japan)

■ Windows 7 Pro 64 Pro 2010 (Japan)

■ Windows 7 Pro 32 (with Windows XP Pro images) with Office 2007 Ready

■ Windows 7 Pro 32 (with Windows XP Pro images) with Office Personal (Japan)

■ Windows 7 Pro 32 (with Windows XP Pro images) with Office Personal with

PowerPoint (Japan)

■ Windows 7 Pro 32 (with Windows XP Pro images) with Office Pro (Japan)

■ Windows Vista Home Basic with Office 2007 Ready (Europe, Middle East, Asia

region)

■ Windows Vista Home Basic with Office 2010 Ready (Asia Pacific and Japan region)

Product description

(Continued)

Maintenance and Service Guide 1–3

Product description

Category Description

Serviceability End-user replaceable parts:

Restore media: Available with Windows 7 Pro 32, Windows 7 Pro 64, Windows 7 Pro with Windows

XP images:

■ Windows XP Pro

■ Windows 7 Pro 32

■ Windows 7 Pro 64

■ DRDVD Windows XP Pro

Available with Windows 7 Home Premium 32, Windows 7 Home Premium 64

■ Windows 7 Home Premium 32

■ Windows 7 Home Premium 64

Available with Windows Vista Home Basic

■ Windows Vista Home Basic

■ DRDVD Windows Vista

■ DRDVD Windows 7 (Windows 7)

■ Windows 7 Home Basic 32 (Windows 7 Basic 32)

Certified:

■ Microsoft WHQL

Web-only support:

■ Windows Vista Enterprise 64 and 32

■ Windows Vista Business

AC adapter Battery (system) Hard drive Memory module SIM Solid-state drive WLAN module WWAN module

1–4 Maintenance and Service Guide

Identifying hardware

Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models.

To see a list of hardware installed in the computer, follow these steps:

In Windows 7:

» Select Start > Control Panel > System and Security > Device Manager.

Windows includes the User Account Control feature to improve the security of your computer. You may be

✎

prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

In Windows Vista:

1. Select Start > Computer > System Properties.

External component identification

2. In the left pane, click Device Manager.

Windows includes the User Account Control feature to improve the security of your computer. You may be

✎

prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.

In Windows XP:

1. Select Start > My Computer.

2. In the left pane of the System Tasks window, select View system information.

3. Select Hardware tab > Device Manager.

You can also add hardware or modify device configurations using Device Manager.

Maintenance and Service Guide 2–1

External component identification

Top components

Display components

Your computer may look slightly different from the illustration in this section.

✎

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep (Windows 7 and Windows Vista) or

Standby (Windows XP) if the display is closed while the power is on.

(2) Internal microphones (2) Record sound.

If there is a microphone icon next to each microphone opening, your

✎

computer has internal microphones.

(3) Webcam Records video and captures still photographs.

2–2 Maintenance and Service Guide

Wireless antennas (select models only)

External component identification

Item Component Description

(1) WWAN antennas (2)* (select

models only)

(2) WLAN antennas (2)* (select

models only)

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to

your country or region. These notices are located in Help and Support.

Send and receive wireless signals to communicate with wireless wide-area networks (WWANs).

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

Maintenance and Service Guide 2–3

External component identification

Buttons

Item Component Description

(1) Power button ■ When the computer is off, press the button to turn on the computer.

■ When the computer is on, press the button to shut down the computer.

Although you can shut down the computer with the power button, the

✎

recommended procedure is to use the Windows Shut Down command.

■ When the computer is in the Sleep state (Windows 7 and Windows Vista) or Standby (Windows XP), press the button briefly to exit the Sleep state (Windows 7 and Windows Vista) or Standby (Windows XP).

■ When the computer is in Hibernation, press the button briefly to exit Hibernation.

If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings:

■ In Windows 7: Select Start > Control Panel > System and Security > Power Options.

■ In Windows Vista: Select Start > Control Panel > System and Maintenance > Power Options.

■ In Windows XP: Select Start > Control Panel > Performance and Maintenance > Power Options.

(2) Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(3) QuickLook button Allows you to save calendar, contact, inbox, and task information from

Microsoft Outlook to the hard drive of your computer. When the computer is off or in Hibernation, you can press the QuickLook button to view this information without waiting for the operating system to restart.

(4) QuickWeb button Opens the Web browser.

2–4 Maintenance and Service Guide

Keys

✎

External component identification

Your computer may look slightly different from the illustration in this section.

Item Component Description

(1)

(2)

(3) Windows logo key Displays the Windows Start menu.

(4) Windows applications key Displays a shortcut menu for items beneath the pointer.

(5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.

(6) Function keys Execute frequently used system functions when pressed in combination with

esc key Displays system information when pressed in combination with the fn key.

fn key Executes frequently used system functions when pressed in combination with

a function key or the

fn key.

the

esc key.

Maintenance and Service Guide 2–5

External component identification

Lights

Your computer may look slightly different from the illustration in this section.

✎

Item Component Description

(1) Power light ■ On: The computer is on.

(2) Caps lock light On: Caps lock is on.

(3) Wireless light ■ Blue: An integrated wireless device, such as a WLAN device, the

■ Blinking: The computer is in the Sleep state (Windows 7 and Windows Vista) or Standby (Windows XP).

■ Off: The computer is off or in Hibernation.

HP Mobile Broadband Module (select models only), and/or a Bluetooth device, is on.

■ Amber: All wireless devices are off.

(4) QuickLook light Turns on briefly when the QuickLook button is pressed.

(5) QuickWeb light Turns on briefly when the QuickWeb button is pressed.

2–6 Maintenance and Service Guide

Pointing devices

External component identification

Item Component Description

(1) TouchPad* Moves the pointer and selects or activates items on the screen.

(2) Left TouchPad button* Functions like the left button on an external mouse.

(3) TouchPad scroll zone Scrolls up or down.

(4) Right TouchPad button* Functions like the right button on an external mouse.

*This table describes factory settings. To view or change pointing device preferences:

■ In Windows 7: Select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings.

■ In Windows Vista: Select Start > Control Panel > Hardware and Sound > Mouse.

■ In Windows XP: Select Start > Control Panel > Printers and Other Hardware > Mouse.

Maintenance and Service Guide 2–7

External component identification

Front components

Item Component Description

(1) Drive light Blinking: The hard drive or an external optical drive is being accessed.

(2) Speakers (2) Produce sound.

(3) Vent Enables airflow to cool internal components.

Right-side components

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Item Component Description

(1) SD Card Reader Supports the following optional digital card formats:

■ MultiMediaCard (MMC)

■ Secure Digital (SD) Memory Card

(2) Combo headphone microphone jack Produces sound when connected to optional powered stereo speakers,

headphones, ear buds, a headset, or television audio. Also connects an optional headset microphone.

When a device is connected to the headphone jack, the computer

✎

speakers are disabled.

(3) USB ports (2) Connect optional USB devices.

(4) Security cable slot Attaches an optional security cable to the computer.

The security cable is designed to act as a deterrent, but it may not

✎

prevent the computer from being mishandled or stolen.

2–8 Maintenance and Service Guide

Left-side components

Item Component Description

(1) Battery light ■ Amber: A battery is charging.

(2) Power connector Connects an AC adapter.

(3) Vent Enables airflow to cool internal components.

(4) Powered USB port Provides power to a USB device, such as an optional external MultiBay or an

(5) DisplayPort Connects an external VGA monitor or projector.

External component identification

■ Blue: A battery is close to full charge capacity.

■ Blinking amber: A battery that is the only available power source has

reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.

■ Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

optional external optical drive, if used with a powered USB cable.

(6) RJ-45 (network) jack Connects a network cable.

Maintenance and Service Guide 2–9

External component identification

Bottom components

Item Component Description

(1) Battery bay Holds the battery.

(2) SIM slot (select models only) Contains a wireless subscriber identity module (SIM). The SIM slot is located

inside the battery bay.

(3) Vents (6) Enable airflow to cool internal components.

The computer fan starts up automatically to cool internal components

✎

and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Hard drive bay Holds the hard drive and contains the memory module slot.

(5) Battery release latch Releases the battery from the battery bay.

2–10 Maintenance and Service Guide

Serial number label location

When ordering parts or requesting information, the serial number label, located on the bottom of the computer, provides important information that you may need when contacting technical support.

Serial number label location, format, and color vary on select models.

✎

Illustrated parts catalog

(1) Product name (4) Warranty period

(2) Serial number (5) Model description (select models only)

(3) Product number

Maintenance and Service Guide 3–1

Illustrated parts catalog

Computer major components

3–2 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

(1) Display assembly (includes 2 WLAN antenna transceivers and cables, 2 WWAN antenna transceivers and cables,

webcam, nameplate, and logo):

13.3-in, high-definition (HD), LED, AntiGlare display assembly 618827-001

13.3-in, HD, LED, BrightView display assembly 618828-001

See “Display assembly subcomponents” on page 3-7 for display assembly internal component spare

✎

part information.

(2) Keyboard (includes keyboard cable):

For use in Belgium 618843-A41

For use in Bulgaria 618843-261

For use in the Czech Republic and Slovakia 618843-A81

For use in Denmark 618843-081

For use in France 618843-051

For use in France and Arabia 618843-DW1

For use in French Canada 618843-121

For use in Germany 618843-041

For use in Greece 618843-DJ1

For use in Hungary 618843-211

For use in Iceland 618843-DD1

For use in Israel 618843-BB1

For use in Italy 618843-061

For use in Japan 618843-291

For use in the Netherlands 618843-B31

For use in Norway 618843-091

For use in Portugal 618843-131

For use in Russia 618843-251

For use in Saudi Arabia 618843-171

For use in Slovenia 618843-BA1

For use in South Korea 618843-AD1

For use in Spain 618843-071

For use in Sweden and Finland 618843-B71

For use in Switzerland 618843-BG1

For use in Taiwan 618843-AB1

For use in Thailand 618843-281

For use in Turkey 618843-141

For use in the United Kingdom 618843-031

For use in the United States 618843-001

(Continued)

Maintenance and Service Guide 3–3

Illustrated parts catalog

Item Description Spare part number

(3) Top cover with fingerprint reader (includes TouchPad button board and cable, and

TouchPad board and cable)

Top cover with fingerprint reader (includes TouchPad button board and cable, and TouchPad board and cable)

(4) Power button board with FFC (includes cable) 618816-001

Cable Kit, includes: 618826-001

(5a) Power button board cable

(5b) Bluetooth module cable

(5c) USB board cable

See “Cable Kit” on page 3-6 for more Cable Kit spare part information.

✎

(6) Button board with FFC (includes cable) 618815-001

(7) System board (includes processor and replacement thermal material):

System board with Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3 cache, 4 threads (35W)

System board with Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3 cache, 4 threads (35W), for use in China and Russia

System board with Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W)

System board with Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W), for use in China and Russia

618840-001

618841-001

618821-001

618822-001

618819-001

618820-001

System board with Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W)

System board with Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W), for use in China and Russia

System board with Intel U3400 1.06-GHz processor 618823-001

System board with Intel U3400 1.06-GHz processor, for use in China and Russia 618824-001

(8) USB board (includes cable) 618825-001

Plastics Kit, includes: 618835-001

(9a) SD Card Reader slot bezel

(9b) Accessory cover (includes 2 captive screws)

See “Plastics Kit” on page 3-9 for more Plastics Kit spare part information.

✎

(10) Speaker assembly (includes cable) 618839-001

(11) Fan/Heat sink (includes replacement thermal material) 618830-001

(12) Base enclosure (includes 6 rubber feet) 618813-001

Latch Kit (not illustrated, includes battery eject arm, latch, and spring) 581090-001

Rubber Feet Kit (not illustrated, includes 6 rubber feet and 2 display bezel screw covers) 581101-001

(13) 4-cell, 41-WHr, 2.8-Ah battery 580956-001

6-cell, 62-WHr, 2.8-Ah battery (supports HP Fast Charge Technology) 594796-001

(14) Bluetooth module 537921-001

618817-001

618818-001

The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is

✎

included in the Cable Kit, spare part number 618826-001.

(Continued)

3–4 Maintenance and Service Guide

Illustrated parts catalog

Item Description Spare part number

(15) RTC battery (includes double-sided tape) 481089-001

(16) Memory module:

4096-MB (1333-MHz, DDR3, PC3-10600 Shared) 599092-001

2048-MB (1066-MHz, DDR3, PC3-10600) 581096-001

1024-MB (1066-MHz, DDR3, PC3-10600 Shared) (not available on Microsoft 64-bit operating systems)

598859-001

(17) HSPA EV-DO WWAN module (does not support Linux operating system; available in all

countries and regions, except China)

(18) WLAN module:

802.11 a/b/g/n WLAN module:

■ Broadcom 43224 802.11 a/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

■ Broadcom 43224 802.11 a/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People’s Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

(18) 802.11 b/g/n WLAN module:

531993-001

582564-001

582564-002

■ Broadcom 4312G 802.11 b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands

(19) Mass storage device (includes bracket):

Hard drive:

■ 500-GB, 7200 rpm 618829-001

■ 320-GB, 7200 rpm 581084-001

■ 250-GB, 7200 rpm 581083-001

Solid-state drive (only with computer models running Windows 7 operating system, 2 GB or 4 GB):

■ 128-GB 581085-001

■ 80-GB 581086-001

Maintenance and Service Guide 3–5

593836-001

Illustrated parts catalog

Cable Kit

Item Description Spare part number

Cable Kit: 618826-001

(1) Power button board cable

(2) Bluetooth module cable

(3) USB board cable

3–6 Maintenance and Service Guide

Display assembly subcomponents

Illustrated parts catalog

Item Description Spare part number

(1) Display bezel 618832-001

(2) Webcam module 618842-001

(3) Display Hinge Kit (includes left and right hinges) 581094-001

Display Cable Kit, includes: 618833-001

(4a) Display panel cable and webcam cable

(4b) Microphones and cables

(4c) WWAN antenna transceivers and cables

(4d) WLAN antenna transceivers and cables

(5) Display enclosure (includes microphones and cables, WLAN antenna transceivers and

cables, and WWAN antenna transceivers and cables)

Maintenance and Service Guide 3–7

618831-001

Illustrated parts catalog

Mass storage devices

Item Description Spare part number

(1) Hard drive (includes bracket):

500-GB, 7200 rpm 618829-001

320-GB, 7200 rpm 581084-001

250-GB, 7200 rpm 581083-001

(2) Solid-state drive (includes bracket), only with computer models running Windows 7 operating system, either 2 GB or

4 GB:

128-GB 581085-001

80-GB 581086-001

3–8 Maintenance and Service Guide

Plastics Kit

Item Description Spare part number

(1) SD Card Reader slot bezel

(2) Accessory cover (includes 2 captive screws)

Illustrated parts catalog

Plastics Kit: 618835-001

Maintenance and Service Guide 3–9

Illustrated parts catalog

Miscellaneous parts

Description Spare part number

65-W PFC RC/V HP Smart Adapter 613161-001

65-W PFC RC/V HP Slim Adapter (for use only in Japan) 613152-001

Power cord:

For use in Australia 490371-011

For use in Denmark 490371-081

For use in Europe, the Middle East, and Africa 490371-021

For use in India 490371-D61

For use in Israel 490371-BB1

For use in Italy 490371-061

For use in Japan 490371-291

For use in the People’s Republic of China 490371-AA1

For use in South Africa 490371-AR1

For use in South Korea 490371-AD1

For use in Switzerland 490371-111

For use in Taiwan 490371-AB1

For use in the United Kingdom and Singapore 490371-031

For use in the United States 490371-001

Screw Kit:

Phillips PM3.0×4.0 screw Phillips PM2.5×11.0 captive screw Phillips PM2.5×6.0 captive screw Phillips PM2.5×5.0 screw Phillips PM2.5×4.0 broadhead screw Phillips PM2.5×4.0 screw Phillips PM2.5×2.0 broadhead screw Slotted Torx T8M2.5×7.0 screw Torx T8M2.5×9.0 screw Torx T8M2.0×7.0 captive screw Torx T8M2.5×6.0 screw Torx T8M2.5×5.0 screw Torx T8M2.5×4.0 screw

618838-001

3–10 Maintenance and Service Guide

Sequential part number listing

Spare part number Description

481089-001 RTC battery (includes double-sided tape)

490371-001 Power cord for use in the United States

490371-011 Power cord for use in Australia

490371-021 Power cord for use in Europe, the Middle East, and Africa

490371-031 Power cord for use in the United Kingdom and Singapore

490371-061 Power cord for use in Italy

490371-081 Power cord for use in Denmark

490371-111 Power cord for use in Switzerland

490371-291 Power cord for use in Japan

490371-AA1 Power cord for use in the People’s Republic of China

490371-AB1 Power cord for use in Taiwan

490371-AD1 Power cord for use in South Korea

490371-AR1 Power cord for use in South Africa

Illustrated parts catalog

490371-BB1 Power cord for use in Israel

490371-D61 Power cord for use in India

531993-001 HSPA EV-DO WWAN module (does not support Linux operating system; available in all countries and

regions, except China)

537921-001 Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth

✎

module cable is included in the Cable Kit, spare part number 618826-001.

580956-001 4-cell, 41-WHr, 2.8-Ah battery

581094-001 Display Hinge Kit (includes left and right hinges)

581096-001 2048-MB memory module (1333-MHz, DDR3)

581083-001 250-GB, 7200-rpm hard drive (includes bracket)

581084-001 320-GB, 7200-rpm hard drive (includes bracket)

581085-001 128-GB solid-state drive (includes bracket), only with computer models running Windows 7 operating

system, either 2 GB or 4 GB

581086-001 80-GB solid-state drive (includes bracket), only with computer models running Windows 7 operating

system, either 2 GB or 4 GB

581090-001 Latch Kit (includes battery eject arm, latch, and spring)

581101-001 Rubber Feet Kit (includes 6 rubber feet and 2 display bezel screw covers)

582564-001 Broadcom 43224 802.11 a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize,

Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

(Continued)

Maintenance and Service Guide 3–11

Illustrated parts catalog

Spare part number Description

582564-002 Broadcom 43224 802.11 a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra,

593836-001 Broadcom 4312G 802.11 b/g/n WLAN module for use in Canada, the Cayman Islands, Guam,

Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People’s Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

Puerto Rico, the United States, and the U.S. Virgin Islands

594796-001 6-cell, 62-WHr, 2.8-Ah battery (supports HP Fast Charge technology)

598859-001 1024-MB memory module (1333-MHz, DDR3, PC3-10600 Shared) (not available on Microsoft 64-bit

operating systems)

599092-001 4096-MB memory module (1333-MHz, DDR3, PC3-10600 Shared)

613152-001 65-W PFC RC/V HP Slim Adapter

613161-001 65-W PFC RC/V HP Smart Adapter (for use only in Japan)

618813-001 Base enclosure (includes 6 rubber feet)

618815-001 Button board with FFC (includes cable)

618816-001 Power button board with FFC (includes cable)

618817-001 System board with Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W)

618818-001 System board with Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W), for

use in China and Russia

618819-001 System board with Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W)

618820-001 System board with Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W), for

use in China and Russia

618821-001 System board with Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3

cache, 4 threads (35W)

618822-001 System board with Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3

cache, 4 threads (35W), for use in China and Russia

618823-001 System board with Intel U3400 1.06-GHz processor

618824-001 System board with Intel U3400 1.06-GHz processor, for use in China and Russia

618825-001 USB board (includes cable)

618826-001 Cable Kit

See “Cable Kit” on page 3-6 for more Cable Kit spare part information.

✎

(Continued)

3–12 Maintenance and Service Guide

Illustrated parts catalog

Spare part number Description

618827-001 13.3-in, HD, LED, AntiGlare display assembly (includes 2 WLAN antenna transceivers and cables,

2 WWAN antenna transceivers and cables, webcam, nameplate, and logo)

618828-001 13.3-in, HD, LED, BrightView display assembly (includes 2 WLAN antenna transceivers and cables,

2 WWAN antenna transceivers and cables, webcam, nameplate, and logo)

618829-001 500-GB, 7200-rpm hard drive (includes bracket)

618830-001 Fan/Heat sink (includes replacement thermal material)

618831-001 Display enclosure (includes microphones and cables, WLAN antenna transceivers and cables, and

WWAN antenna transceivers and cables)

618832-001 Display bezel

618833-001 Display Cable Kit (includes display panel cable and webcam cable, microphones and cables, WLAN

antenna transceivers and cables, and WWAN antenna transceivers and cables)

618835-001 Plastics Kit

See “Plastics Kit” on page 3-9 for more Plastics Kit spare part information.

✎

618838-001 Screw Kit

618839-001 Speaker assembly (includes cable)

618840-001 Top cover with fingerprint reader (includes TouchPad button board and cable, and TouchPad board

and cable)

618841-001 Top cover with no fingerprint reader (includes TouchPad button board and cable, and TouchPad board

and cable)

618842-001 Webcam module

618843-001 Keyboard for use in the United States (includes keyboard cable)

618843-031 Keyboard for use in the United Kingdom (includes keyboard cable)

618843-041 Keyboard for use in Germany (includes keyboard cable)

618843-051 Keyboard for use in France (includes keyboard cable)

618843-061 Keyboard for use in Italy (includes keyboard cable)

618843-071 Keyboard for use in Spain (includes keyboard cable)

618843-081 Keyboard for use in Denmark (includes keyboard cable)

618843-091 Keyboard for use in Norway (includes keyboard cable)

618843-121 Keyboard for use in French Canada (includes keyboard cable)

618843-131 Keyboard for use in Portugal (includes keyboard cable)

618843-141 Keyboard for use in Turkey (includes keyboard cable)

618843-171 Keyboard for use in Saudi Arabia (includes keyboard cable)

618843-211 Keyboard for use in Hungary (includes keyboard cable)

618843-251 Keyboard for use in Russia (includes keyboard cable)

618843-261 Keyboard for use in Bulgaria (includes keyboard cable)

618843-281 Keyboard for use in Thailand (includes keyboard cable)

618843-291 Keyboard for use in Japan (includes keyboard cable)

618843-A41 Keyboard for use in Belgium (includes keyboard cable)

618843-A81 Keyboard for use in the Czech Republic and Slovakia(includes keyboard cable)

618843-AB1 Keyboard for use in Taiwan (includes keyboard cable)

(Continued)

Maintenance and Service Guide 3–13

Illustrated parts catalog

Spare part number Description

618843-AD1 Keyboard for use in South Korea (includes keyboard cable)

618843-B31 Keyboard for use in the Netherlands (includes keyboard cable)

618843-B71 Keyboard for use in Sweden and Finland (includes keyboard cable)

618843-BA1 Keyboard for use in Slovenia (includes keyboard cable)

618843-BB1 Keyboard for use in Israel (includes keyboard cable)

618843-BG1 Keyboard for use in Switzerland (includes keyboard cable)

618843-DD1 Keyboard for use in Iceland (includes keyboard cable)

618843-DJ1 Keyboard for use in Greece (includes keyboard cable)

618843_DW1 Keyboard for use in France and Arabia (includes keyboard cable)

3–14 Maintenance and Service Guide

Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

■ Flat-bladed screwdriver

■ Phillips P0 screwdriver

■ Phillips P1 screwdriver

■ Torx T8 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the computer, place the subassembly (and all accompanying screws)

✎

away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the

plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly

process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Maintenance and Service Guide 4–1

Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer,

damage to a drive, or loss of information, observe these precautions:

■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

■ Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces covered with at least one inch of shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging

and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or, the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe

these precautions:

■ Keep components in their electrostatic-safe containers until you are ready to install them.

■ Use nonmagnetic tools.

■ Before touching an electronic component, discharge static electricity by using the guidelines described in

this section.

■ Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

■ If you remove a component, place it in an electrostatic-safe container.

4–2 Maintenance and Service Guide

Removal and replacement procedures

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

■ Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

■ Keep ESD-sensitive parts in their containers until they arrive at static-free workstations.

■ Place items on a grounded surface before them from their containers.

■ Always be properly grounded when touching a component or assembly.

■ Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment

used for moving materials is wired to ground, and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–3

Removal and replacement procedures

Workstation guidelines

Follow these workstation grounding guidelines:

■ Cover the workstation with approved static-shielding material.

■ Use a wrist strap connected to a properly grounded work surface, and use properly grounded tools and

equipment.

■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items

only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing connectors or test equipment.

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at

standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–4 Maintenance and Service Guide

Component replacement procedures

This chapter provides removal and replacement procedures.

There are as many as 62 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Serial number location

The serial number location, located on the bottom of the computer, provides important information that you may need when contacting technical support.

Serial number label location, format, and color vary on select models.

✎

Removal and replacement procedures

(1) Product name (4) Warranty period

(2) Serial number (5) Model description

(3) Product number

Maintenance and Service Guide 4–5

Removal and replacement procedures

Computer feet

The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 581101-001. There are 6 rubber feet that attach to the base enclosure in the locations shown in the following illustration.

The four rubber feet 1 in the corners of the computer are larger than the two rubber feet 2 in the middle of

✎

the computer.

4–6 Maintenance and Service Guide

Battery

Removal and replacement procedures

Description Spare part number

4-cell, 41-WHr, 2.8-Ah battery 580956-001

6-cell, 62-WHr, 2.8-Ah battery (supports HP Fast Charge technology) 594796-001

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

Remove the battery:

1. Turn the computer upside down on a flat surface, with the front toward you.

2. Slide the battery release latch 1 to release the battery.

3. Pivot the front edge of the battery 2 upward.

4. Remove the battery 3.

Install the battery by inserting it into the battery bay and pivoting it downward until it is seated. The battery release latch automatically locks the battery into place.

Maintenance and Service Guide 4–7

Removal and replacement procedures

SIM

The SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed,

✎

placed into a static-dissipative container, and then replaced when the computer is reassembled.

Before removing the SIM, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

Remove the SIM:

1. Press in on the SIM 1 to release it from the SIM slot.

2. Remove the SIM 2 from the SIM slot.

Install the SIM by inserting it into the SIM slot until you hear a click.

4–8 Maintenance and Service Guide

Mass storage device

The mass storage device spare part kit includes a bracket.

✎

Description Spare part number

Hard drive:

500-GB, 7200 rpm 618829-001

320-GB, 7200 rpm 581084-001

250-GB, 7200 rpm 581083-001

Solid-state drive (only with computer models running Windows 7 operating system, either 2 GB or 4 GB):

128-GB 581085-001

80-GB 581086-001

Before removing the mass storage device, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Removal and replacement procedures

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

Remove the mass storage device:

1. Position the computer with the front toward you.

2. Loosen the two Phillips PM2.5×6.0 captive screws that secure the accessory cover to the computer.

3. Slide the rear edge 1 of the accessory cover to detach it from the computer.

4. Remove the accessory cover 2. The accessory cover is included in the Plastics Kit, spare part number 618835-001.

Maintenance and Service Guide 4–9

Removal and replacement procedures

5. Loosen the Phillips PM2.5×11.0 captive screw 1 that secures the mass storage device in the mass storage device bay.

6. Remove the two Phillips PM2.5×4.0 screws 2 that secure the mass storage device in the mass storage device bay.

7. Grasp the Mylar tab 1 on the mass storage device bracket, and slide the mass storage device to the left 2 to disconnect it from the system board.

8. Remove the mass storage device 3 from the mass storage device bay.

4–10 Maintenance and Service Guide

Removal and replacement procedures

9. If it is necessary to replace the mass storage device bracket, follow these steps:

a. Remove the four Phillips PM3.0×4.0 screws 1 that secure the mass storage device bracket to the mass

storage device.

b. Lift the bracket 2 straight up to remove it from the mass storage device.

Reverse this procedure to reassemble and install the mass storage device.

Maintenance and Service Guide 4–11

Removal and replacement procedures

Bluetooth module

The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is

✎

included in the Cable Kit, spare part number 618826-001.

Description Spare part number

Bluetooth module

Before removing the Bluetooth module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

Remove the Bluetooth module:

1. Release the Bluetooth module 1 by sliding it to the left until the right side of the module is clear of the opening in the base enclosure, and then swinging the right side of the module 2 away from the base enclosure.

537921-001

4–12 Maintenance and Service Guide

2. Disconnect the Bluetooth module cable from the Bluetooth module.

3. Remove the Bluetooth module.

Reverse this procedure to install the Bluetooth module.

Removal and replacement procedures

Maintenance and Service Guide 4–13

Removal and replacement procedures

WLAN module

Description Spare part number

802.11 a/b/g/n WLAN module:

Broadcom 43224 802.11 a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States

Broadcom 43224 802.11 a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, the People’s Republic of China, Peru, the Philippines, Poland, Portugal, Qatar, the Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe

582564-001

582564-002

802.11 b/g/n WLAN module:

Broadcom 4312G 802.11 b/g/n WLAN module for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S. Virgin Islands

593836-001

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

4–14 Maintenance and Service Guide

Removal and replacement procedures

Remove the WLAN module:

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the

computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

1. Position the computer with the front toward you.

2. Disconnect the WLAN antenna cables from the terminals on the WLAN module.

The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN

✎

antenna cable is connected to the WLAN module “Aux” terminal.

3. Remove the Phillips PM2.5×4.0 screw that secures the WLAN module to the system board. (The WLAN module tilts up.)

Maintenance and Service Guide 4–15

Removal and replacement procedures

4. Remove the WLAN module by pulling it away from the slot at an angle.

WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the

✎

WLAN module slot.

If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be

✎

installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

4–16 Maintenance and Service Guide

WWAN module

Description Spare part number

Removal and replacement procedures

UNDP HSPA EV-DO WWAN module (does not support Linux operating system; available in all countries and regions, except China)

Before removing the WWAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

Remove the WWAN module:

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the

1. Position the computer with the front toward you.

2. Disconnect the WWAN antenna cables from the terminals on the WWAN module.

The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue WWAN

✎

antenna cable is connected to the WWAN module “Aux” terminal.

531993-001

Maintenance and Service Guide 4–17

Removal and replacement procedures

3. Remove the Phillips PM2.5×4.0 screw that secures the WWAN module to the system board. (The WWAN module tilts up.)

4. Remove the WWAN module by pulling it away from the slot at an angle.

WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the

✎

WWAN module slot.

4–18 Maintenance and Service Guide

Removal and replacement procedures

If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be

✎

installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Maintenance and Service Guide 4–19

Removal and replacement procedures

RTC battery

Description Spare part number

RTC battery (includes double-sided tape) 481089-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

Remove the RTC battery:

1. Disconnect the RTC battery cable 1 from the system board.

2. Detach the RTC battery 2 from the system board. (The RTC battery is attached to the system board with double-sided tape.)

Reverse this procedure to install the RTC battery.

4–20 Maintenance and Service Guide

Memory module

Description Spare part number

4096-MB memory module (1333-MHz, DDR3, PC3-10600 Shared) 599092-001

2048-MB memory module (1333-MHz, DDR3, PC3-10600) 581096-001

1024-MB memory module (1333-MHz, DDR3, PC3-10600 Shared) (not available on Microsoft 64-bit operating systems)

Before removing the memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

Remove the memory module:

1. Pull away the retention clips on each side of the memory module to release the memory module. (The memory module tilts up.)

Removal and replacement procedures

598859-001

Maintenance and Service Guide 4–21

Removal and replacement procedures

CAUTION: To prevent damage to the memory module, hold it by the edges only. Do not touch the components on the memory

module.

2. Grasp the edge of the memory module, and then pull it out of the memory module slot.

Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot.

✎

Reverse this procedure to install a memory module.

4–22 Maintenance and Service Guide

Keyboard

The keyboard spare part kit includes a keyboard cable.

✎

Removal and replacement procedures

Keyboard for use in country or region

Belgium 618843-A41 Norway 618843-091

Bulgaria 618843-261 Portugal 618843-131

The Czech Republic and Slovakia 618843-A81 Russia 618843-251

Denmark 618843-081 Saudi Arabia 618843-171

France 618843-051 Slovenia 618843-BA1

France and Arabia 618843_DW1 South Korea 618843-AD1

French Canada 618843-121 Spain 618843-071

Germany 618843-041 Sweden and Finland 618843-B71

Greece 618843-DJ1 Switzerland 618843-BG1

Hungary 618843-211 Taiwan 618843-AB1

Iceland 618843-DD1 Thailand 618843-281

Israel 618843-BB1 Turkey 618843-141

Italy 618843-061 The United Kingdom 618843-031

Japan 618843-291 The United States 618843-001

The Netherlands 618843-B31

Spare part number

Keyboard for use in country or region Spare part number

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

Maintenance and Service Guide 4–23

Removal and replacement procedures

Remove the keyboard:

1. Position the computer with the front toward you.

2. Remove the following screws:

❏ Two To r x T8 M 2.5 ×5. 0 scr e w s 1 in the mass storage device bay and the wireless module compartment

❏ One Phillips PM2.5×2.0 broadhead screw 2 in the battery bay

3. Turn the computer display-side up, with the front toward you.

4. Open the computer as far as possible.

5. Slide the keyboard 1 back until it rests on the display.

6. Lift the rear edge of the keyboard 2 until it rests at an angle.

4–24 Maintenance and Service Guide

Removal and replacement procedures

7. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, disconnect the keyboard cable 2 from the system board, and then remove the keyboard 3.

Reverse this procedure to install the keyboard.

Maintenance and Service Guide 4–25

Removal and replacement procedures

Button board and cable

Description Spare part number

Button board with FFC (includes cable) 618815-001

Before removing the button board and cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the accessory cover (see “Mass storage device” on page 4-9).

6. Remove the keyboard (see “Keyboard” on page 4-23).

Remove the button board and cable:

1. Release the ZIF connector 1 to which the button board cable is attached, and then disconnect the button board cable 2 from the system board.

2. Release the button board cable from the top cover. (The button board cable is attached to the top cover with double-sided tape.)

4–26 Maintenance and Service Guide

Removal and replacement procedures

3. Remove the Torx T8M2.5×4.0 screw that secures the button board to the top cover.

4. Lift the button board to release it from the clips built into the top cover.

5. Remove the button board and cable.

Reverse this procedure to install the button board and cable.

Maintenance and Service Guide 4–27

Removal and replacement procedures

Top cover

Description Spare part number

Top cover with fingerprint reader (includes TouchPad button board and cable, and TouchPad board and cable)

Top cover with no fingerprint reader (includes TouchPad button board and cable, and TouchPad board and cable)

618840-001

618841-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

Remove the top cover:

1. Turn the computer upside down, with the front toward you.

2. Remove the following screws:

❏ Three Torx T8M2.5×5.0 screws 1 in the battery bay

❏ Three Torx T8M2.5×6.0 screws 2 in the mass storage device bay

❏ Two To r x T8 M 2.5 ×9. 0 scr e w s 3 in the RTC battery compartment

4–28 Maintenance and Service Guide

Removal and replacement procedures

3. Turn the computer display-side up, with the front toward you.

4. Open the computer as far as possible.

5. Release the ZIF connector 1 to which the power button board cable is attached, and then disconnect the power button board cable from the system board.

6. Release the ZIF connector 2 to which the TouchPad cable is attached, and then disconnect the TouchPad cable from the system board.

7. Remove the seven slotted Torx T8M2.5×7.0 screws that secure the top cover to the base enclosure.

Maintenance and Service Guide 4–29

Removal and replacement procedures

8. Lift the rear edge 1 of the top cover until it detaches from the base enclosure.

9. Remove the top cover 2 by lifting it straight up.

Reverse this procedure to install the top cover.

4–30 Maintenance and Service Guide

Power button board and cable

Description Spare part number

Power button board with FFC (includes cable) 618816-001

Before removing the power button board and cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

Removal and replacement procedures

Remove the power button board and cable:

1. Release the ZIF connector 1 to which the power button board cable is attached, and then disconnect the cable from the system board.

2. Disconnect the power cable 2 from the system board.

3. Remove the two Torx T8M2.5×6.0 screws 3 that secure the power button board to the base enclosure.

4. Remove the power button board and cable 4 by lifting them straight up.

Reverse this procedure to install the power button board and cable.

Maintenance and Service Guide 4–31

Removal and replacement procedures

Bluetooth module cable

The Bluetooth module cable is included in the Cable Kit, spare part number 618826-001.

✎

Before removing the Bluetooth module cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

Remove the Bluetooth module cable:

1. Disconnect the Bluetooth module cable 1 from the system board.

2. Remove the Bluetooth module cable 2.

Reverse this procedure to install the Bluetooth module cable.

4–32 Maintenance and Service Guide

System board

The system board spare part kit includes a processor and replacement thermal material.

✎

Description Spare part number

Removal and replacement procedures

Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3 cache, 4 threads (35W)

Intel® Dual Core i5-45M 2.40-GHz processor (Turbo up to 2.53 GHz), 3-M L3 cache, 4 threads (35W), for use in China and Russia

Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W) 618819-001

Intel Dual Core i3-370M 2.40-GHz processor, 3-M L3 cache, 4 threads (35W), for use in China and Russia

Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W) 618817-001

Intel Dual Core i3-350M 2.26-GHz processor, 3-M L3 cache, 4 threads (35W), for use in China and Russia

Intel U3400 1.06-GHz processor 618823-001

Intel U3400 1.06-GHz processor, for use in China and Russia 618824-001

618821-001

618822-001

618820-001

618818-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

When replacing the system board, be sure that the following additional components are removed from the defective system board and installed on the replacement system board:

■ SIM (see “SIM” on page 4-8)

■ Bluetooth module (see “Bluetooth module” on page 4-12)

■ WLAN module (see “WLAN module” on page 4-14)

■ WWAN module (see “WWAN module” on page 4-17)

■ RTC battery (see “RTC battery” on page 4-20)

■ Memory module (see “Memory module” on page 4-21)

■ Bluetooth module cable (see “Bluetooth module cable” on page 4-32)

■ Fan and heat sink (see “Fan and heat sink” on page 4-36)

Maintenance and Service Guide 4–33

Removal and replacement procedures

Remove the system board:

1. Turn the computer upside down, with the front toward you.

2. Disconnect the SD Card Reader board cable from the system board.

3. Turn the computer display-side up, with the front toward you.

4. Open the computer as far as possible.

5. Disconnect the speaker cable 1 from the system board.

6. Disconnect the display panel cable 2 from the system board.

7. Release the ZIF connector 3 to which the power button board board cable is attached, and then disconnect the cable from the system board.

8. Disconnect the power cable 4 from the system board.

4–34 Maintenance and Service Guide

Removal and replacement procedures

9. Remove the three Torx T8M2.5×4.0 screws that secure the system board to the base enclosure.

10. Lift the left side of the system board 1 until it rests at an angle.

11. Remove the system board 2 by sliding it away from the base enclosure at an angle.

Reverse this procedure to install the system board.

Maintenance and Service Guide 4–35

Removal and replacement procedures

Fan and heat sink

The fan and heat sink spare part kit includes replacement thermal material.

✎

Description Spare part number

Fan/Heat sink 618830-001

To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The

✎

computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan and heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

e. System board (see “System board” on page 4-33)

4–36 Maintenance and Service Guide

Removal and replacement procedures

Remove the fan and heat sink:

1. Turn the system board upside down, with the front toward you.

2. Disconnect the fan cable 1 from the system board.

3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four Torx T8M2.0×7.0 captive screws 2 that secure the fan and heat sink to the system board.

Due to the adhesive quality of the thermal material located between the heat sink and system board

✎

components, it may be necessary to move the heat sink from side to side to detach it.

4. Remove the fan and heat sink 3.

Maintenance and Service Guide 4–37

Removal and replacement procedures

The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board

✎

each time the heat sink is removed:

❏ Thermal paste is used on the processor 1 and the heat sink section 2 that services it. ❏ Thermal pads are used on the Northbridge chip 3 and the heat sink section 4 that services it.

Replacement thermal material is included with all system board and heat sink spare part kits.

5. Lift the fan straight up to remove it from the heat sink. (The fan is attached to the heat sink with double-sided tape.)

Reverse this procedure to install the fan and heat sink.

4–38 Maintenance and Service Guide

Speaker assembly

Description Spare part number

Speaker assembly (includes cable) 618839-001

Before removing the speaker assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

Removal and replacement procedures

e. System board (see “System board” on page 4-33)

Remove the speaker assembly:

1. Remove the three Torx T8M2.5×4.0 screws 1 that secure the speaker assembly to the base enclosure.

2. Remove the speaker assembly 2.

Reverse this procedure to install the speaker assembly.

Maintenance and Service Guide 4–39

Removal and replacement procedures

USB board

Description Spare part number

USB board (includes cable) 618825-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

e. System board (see “System board” on page 4-33)

Remove the USB board:

1. Disconnect the microphone cable 1 from the USB board.

2. Remove the two Torx T8M2.5×4.0 screws 2 that secure the USB board to the base enclosure.

3. Remove the USB board 3 and cable.

Reverse this procedure to install the USB board.

4–40 Maintenance and Service Guide

Battery eject arm

Description Spare part number

Latch Kit (includes battery eject arm, latch, and spring) 581090-001

Before removing the battery eject arm, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

Removal and replacement procedures

e. System board (see “System board” on page 4-33)

Remove the battery eject arm:

1. Turn the base enclosure upside down, with the front toward you.

2. Use a flat-bladed screw driver 1 or similar tool to release the battery eject latch from the base enclosure.

3. Remove the the battery eject latch 2.

Maintenance and Service Guide 4–41

Removal and replacement procedures

4. Release the battery eject arm spring 1 from the tab built into the base enclosure.

5. Remove the two Phillips PM2.5×4.0 broadhead screws 2 that secure the battery eject arm to the base enclosure.

6. Remove the the battery eject arm 3.

Reverse this procedure to install the battery eject arm.

4–42 Maintenance and Service Guide

Display assembly

The display assembly spare part kit includes 2 WLAN antenna transceivers and cables, 2 WWAN antenna

✎

transceivers and cables, webcam, nameplate, and logo.

Description Spare part number

13.3-in, HD, LED, AntiGlare display assembly 618827-001

13.3-in, HD, LED, BrightView display assembly 618828-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

4. Remove the battery (see “Battery” on page 4-7).

5. Remove the following components:

a. Accessory cover (see “Mass storage device” on page 4-9)

b. Keyboard (see “Keyboard” on page 4-23)

Removal and replacement procedures

c. Button board and cable (see “Button board and cable” on page 4-26)

d. Top cover (see “Top cover” on page 4-28)

e. System board (see “System board” on page 4-33)

Remove the display assembly:

1. Remove the WLAN and WWAN antenna cables 1 from the clips 2 built into the base enclosure.

Maintenance and Service Guide 4–43

Removal and replacement procedures

CAUTION: Support the display assembly when removing the following screws. Failure to support the display

assembly can result in damage to the display assembly and other computer components.

2. Remove the two Torx T8M2.5×4.0 screws 1 and the Torx T8M2.5×9.0 screw 2 that secure the display assembly to the base enclosure.

3. Lift the display assembly 3 straight up and remove it.

4. If it is necessary to replace the display bezel or any of the display assembly internal components:

a. Remove the two rubber screw covers 1 and the two Phillips PM2.5×5.0 screws 2 that secure the display

bezel to the display enclosure.

4–44 Maintenance and Service Guide

Removal and replacement procedures

b. Flex the inside edges of the top edge 1, the left and right sides 2, and the bottom edge 3 of the display

bezel until the bezel disengages from the display enclosure.

c. Remove the display bezel 4. The display bezel is available using spare part number 618832-001.

5. If it is necessary to replace the webcam module:

a. Release the webcam module 1 as far from the display enclosure as the webcam module cable allows.

(The webcam module is attached to the display enclosure with double-sided tape.)

b. Disconnect the webcam module cable 2 from the webcam module.

c. Remove the webcam module. The webcam module is available using spare part number 618842-001.

Maintenance and Service Guide 4–45

Removal and replacement procedures

6. If it is necessary to replace the display hinges:

a. Remove the eight Torx T8M2.5×4.0 screws 1 that secure the display hinges to the display enclosure.

b. Remove the display hinges 2. The display hinges are available in the Display Hinge Kit, spare part number

581094-001.

4–46 Maintenance and Service Guide

Removal and replacement procedures

7. If it is necessary to replace the display panel cable:

a. Lift the top edge of the display panel 1 until it detaches from the display enclosure.

b. Release the support bar 2 that secures the display panel cable connector to the display panel.

c. Disconnect the display panel cable 3 from the display panel.

d. Remove the display panel.

e. Remove the display panel cable. The display panel cable is included in the Display Cable Kit, spare

part number 618833-001.

Maintenance and Service Guide 4–47

Removal and replacement procedures

8. If it is necessary to replace the WWAN antenna transceivers and cables:

a. Detach the WWAN antenna transceivers 1 from the display enclosure. (The transceivers are attached to the

enclosure with double-sided tape.)

b. Release the WWAN antenna cables 2 from the clips and routing channels built into the left and right sides

of the display enclosure.

c. Remove the WWAN wireless antenna transceivers and cables. The wireless antenna transceivers and cables

are included in the Display Cable Kit, spare part number 618833-001.

4–48 Maintenance and Service Guide

Removal and replacement procedures

9. If it is necessary to replace the WLAN antenna transceivers and cables:

a. Detach the WLAN antenna transceivers 1 from the display enclosure. (The transceivers are attached to the

enclosure with double-sided tape.)

b. Release the WLAN antenna cables 2 from the clips and routing channel built into the left and right sides of

the display enclosure.

c. Remove the WLAN wireless antenna transceivers and cables. The wireless antenna transceivers and cables

are included in the Display Cable Kit, spare part number 618833-001.

10. If it is necessary to replace the microphones and cables:

a. Release the microphone receivers 1 from the clips built into the display enclosure.

b. Release the microphone cables 2 from the clips and routing channel built into the left side of the

display enclosure.

c. Remove the microphones and cables. The microphones and cables are included in the Display Cable Kit,

spare part number 618833-001.

Reverse this procedure to reassemble and install the display assembly.

Maintenance and Service Guide 4–49

Removal and replacement procedures

4–50 Maintenance and Service Guide

Computer Setup in Windows 7

Starting Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.

Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

✎

An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy

✎

support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press displayed at the bottom of the screen.

2. Press

f10 to enter BIOS Setup.

Computer Setup

esc while the “Press the ESC key for Startup Menu” message is

Using Computer Setup

Navigating and selecting in Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, Diagnostics, and System Configuration menus.

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press displayed at the bottom of the screen.

❏ To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a

pointing device to click the item.

❏ To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use

the up arrow key or the down arrow key.

❏ To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the

on-screen instructions.

You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and

✎

make selections in Computer Setup.

2. Press f10 to enter BIOS Setup.

3. Select the File, Security, Diagnostics, or System Configuration menu.

esc while the “Press the ESC key for Startup Menu” message is

Maintenance and Service Guide 5–1

Computer Setup

To exit Computer Setup menus, choose one of the following methods:

■ To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the

– or –

■ To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the

Your changes go into effect when the computer restarts.

tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

Restoring factory settings in Computer Setup

Restoring defaults will not change the hard drive mode.

✎

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press displayed at the bottom of the screen.

2. Press

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the

f10 to enter BIOS Setup.

on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press

esc while the “Press the ESC key for Startup Menu” message is

enter.

Your changes go into effect when the computer restarts.

Your password settings and security settings are not changed when you restore the factory settings.

✎

5–2 Maintenance and Service Guide

Computer Setup menus

The menu tables in this section provide an overview of Computer Setup options.

Some of the Computer Setup menu items listed in this chapter may not be supported by your computer.

✎

File menu

Select To do this

System Information ■ View identification information for the computer and

Restore Defaults Replace the configuration settings in Computer Setup with

Reset BIOS security to factory default Resets password to the factory default in case of a forgotten

Ignore Changes and Exit Cancel any changes entered during the current session.

Save Changes and Exit Save any changes entered during the current session.

Computer Setup

the batteries in the system.

■ View specification information for the processor, memory size, system ROM, video revision, and keyboard controller version, and wireless identification numbers.

the original factory settings. (Hard drive mode, password settings, and security settings are not changed when you restore the factory settings.)

password.

Then exit and restart the computer.

Then exit and restart the computer. Your changes go into effect when the computer restarts.

Security menu

Some of the menu items listed in this section may not be supported by your computer.

✎

Select To do this

Setup BIOS Administrator Password Set up a BIOS administrator password.

User Management (requires a BIOS administrator password) ■ Create a new BIOS user account.

Password Policy (requires a BIOS administrator password) Revise password policy criteria.

HP SpareKey Enable/disable HP SpareKey (enabled by default).

Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default).

Fingerprint Reset on Reboot (If Present) Reset/clear the fingerprint reader ownership (select models

Allow reset of HP ProtectTools security keys Enable/disable reset of HP ProtectTools security keys.

Change Password Enter, change, or delete a BIOS administrator password.

HP SpareKey Enrollment Enroll or reset HP SpareKey, which is a set of security

■ View a list of ProtectTools users.

only; disabled by default).

questions and answers used if you forget your password.

(Continued)

Maintenance and Service Guide 5–3

Computer Setup

Select To do this

Security menu (continued)

DriveLock Passwords ■ Enable/disable DriveLock on any computer hard drive

TPM Embedded Security Enable/disable support for Trusted Platform Module (TPM)

Automatic DriveLock Enable/disable Automatic DriveLock support.

Disk Sanitizer Run Disk Sanitizer to destroy all existing data on the primary

(enabled by default).

■ Change a DriveLock user password or master password.

DriveLock settings are accessible only when you enter

✎

Computer Setup by turning on (not restarting) the computer.

Embedded Security, which protects the computer from unauthorized access to owner functions available in Embedded Security for ProtectTools. For more information, refer to the ProtectTools software Help.

You must have a setup password to change this

✎

setting.

hard drive or the drive in the upgrade bay.

If you run Disk Sanitizer, the data on the selected drive

✎

is destroyed permanently.

System IDs Enter a user-defined computer asset tracking number and

Diagnostics menu

Select To do this

System Diagnostics menu ■ F1 System Information—Displays the

ownership tag.

following information:

❐ Identification information for the computer and the

batteries in the system.

❐ Specification information for the processor, memory

size, system ROM, video revision, keyboard controller version, and wireless identification numbers.

■ F2 Start-up Test—Verifies the system components needed for starting the computer.

■ F3 Run-In Test—Runs a comprehensive check on system memory.

■ F4 Hard Disk Test—Runs a comprehensive self-test on any hard drive in the system.

■ F5 Error Log—Displays a log file if any errors have occurred.

5–4 Maintenance and Service Guide

System Configuration menu

Some of the listed System Configuration options may not be supported by your computer.

✎

Select To do this

Language Change the Computer Setup language.

Boot Options ■ Set a Startup Menu delay (in seconds).

Device Configurations ■ Enable/disable USB legacy support (enabled by default).

Computer Setup

■ Enable/disable Custom Logo (disabled by default).

■ Enable/disable Display Diagnostic URL (enabled

by default).

■ Enable/disable CD-ROM boot (enabled by default).

■ Enable/disable SD Card boot (enabled by default).

■ Enable/disable floppy boot (enabled by default).

■ Enable/disable PXE Internal NIC boot (enabled by default).

■ Set the Express Boot Popup delay in seconds.

■ Set the boot order.

When enabled, USB legacy support allows the following:

❐ Use of a USB keyboard in Computer Setup even when a

Windows operating system is not running.

❐ Startup from bootable USB devices, including a hard

drive, diskette drive, or optical drive connected by a USB port to the computer.

■ Select a parallel port mode: ECP (Enhanced Capabilities Port), standard, bidirectional, or EPP (Enhanced Parallel Port).

■ Enable/disable fan always on while connected to an AC outlet (enabled by default).

■ Enable/disable Data Execution Prevention. When enabled, the processor can disable some virus code execution, which helps to improve computer security.

■ Enable/disable LAN Power Save (select models only). When enabled, saves power by turning off the LAN when not in use (enabled by default).

■ SATA (Serial Advanced Technology Attachment) device mode. The following options are available:

❐ AHCI (Advanced Host Controller Interface) ❐ IDE (Integrated Drive Electronics) ❐ RAID (select models only)

Availability of the options above varies by

✎

computer model.

■ Enable/disable secondary battery fast charge (enabled by default).

■ Enable/disable HP QuickLook 3 (enabled by default).

■ Enable/disable Virtualization Technology (select models

only; disabled by default).

■ Enable/disable TXT (Intel Trusted Execution Technology) (select models only; disabled by default).

(Continued)

Maintenance and Service Guide 5–5

Computer Setup

Select To do this

System Configuration menu (continued)

Device Configurations (continued) ■ Enable/disable Dual Core CPU (select models only;

Built-In Device Options ■ Enable/disable the wireless button state (enabled

Port Options (all are enabled by default)

enabled by default).

■ Enable/Disable Unified Extensible Firmware Interface (UEFI) mode (disabled by default).

■ Turn the Numlock state at boot on or off.

by default).

■ Enable/disable the embedded WLAN device (enabled by default).

■ Enable/disable embedded WWAN device radio (select models only; enabled by default).

■ Enable/disable embedded Bluetooth device radio (enabled by default).

■ Enable/disable the Network Interface Controller (LAN) (enabled by default).

■ Enable/disable LAN/WLAN switching (disabled by default).

■ Set the wake on LAN state. Options include the following:

❐ Disabled ❐ Boot to Network (set by default) ❐ Follow Boot Order

■ Enable/disable the fingerprint device (enabled by default).

■ Enable/disable a modem device (enabled by default).

■ Enable the ambient light sensor (enabled by default).

■ Enable/disable the Notebook MultiBay device (enabled

by default).

■ Enable/disable the integrated camera (select models only; enabled by default).

■ Enable/disable optical disk drive (enabled by default).

■ Enable/disable internal microphones (enabled by default).

All port options are enabled by default.

✎

■ Enable/disable the Smart Card slot.

■ Enable/disable the ExpressCard slot.

■ Enable/disable the serial port.

■ Enable/disable the parallel port.

■ Enable/disable the flash media reader.

■ Enable/disable the USB port.

Disabling the USB port also disables MultiBay devices

and ExpressCard devices on the advanced port replicator.

■ Enable/disable the 1394 port.

Set Security Level Change, view, or hide security levels for all BIOS menu items.

Restore Security Defaults Restore the default security settings.

5–6 Maintenance and Service Guide

Computer Setup in Windows Vista

Starting Computer Setup

Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load.

Some of the Computer Setup menu items listed in this guide may not be supported by your computer.

✎

An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy

✎

support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press displayed at the bottom of the screen.

2. Press

Using Computer Setup

f10 to enter BIOS Setup.

Computer Setup

esc while the “Press the ESC key for Startup Menu” message is

Navigating and selecting in Computer Setup

The information and settings in Computer Setup are accessed from the File, Security, Diagnostics, and System Configuration menus.

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press displayed at the bottom of the screen.

❏ To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a

pointing device to click the item.

❏ To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use

the up arrow key or the down arrow key.

❏ To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the

on-screen instructions.

You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate

✎

and make selections in Computer Setup.

2. Press f10 to enter BIOS Setup.

3. Select the File, Security, Diagnostics, or System Configuration menu.

To exit Computer Setup menus, choose one of the following methods:

■ To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the

– or –

■ To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the

screen, and then follow the on-screen instructions.

– or –

Use the

tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.

esc while the “Press the ESC key for Startup Menu” message is

Your changes go into effect when the computer restarts.

Maintenance and Service Guide 5–7

Computer Setup

Restoring factory settings in Computer Setup

Restoring defaults will not change the hard drive mode.

✎

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press displayed at the bottom of the screen.

2. Press

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the

Your changes go into effect when the computer restarts.

Your password settings and security settings are not changed when you restore the factory settings.

f10 to enter BIOS Setup.

on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press

esc while the “Press the ESC key for Startup Menu” message is

✎

enter.

Computer Setup menus

The menu tables in this section provide an overview of Computer Setup options.

Some of the Computer Setup menu items listed in this chapter may not be supported by your computer.

✎

File menu

Select To do this

System Information ■ View identification information for the computer and the

Restore Defaults Replace the configuration settings in Computer Setup with

Reset BIOS security to factory default Resets password to the factory default in case of a forgotten

Ignore Changes and Exit Cancel any changes entered during the current session. Then

Save Changes and Exit Save any changes entered during the current session. Then

batteries in the system.

■ View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers.

the original factory settings. (Hard drive mode, password settings, and security settings are not changed when you restore the factory settings.)

password.

exit and restart the computer.

exit and restart the computer. Your changes go into effect when the computer restarts.

5–8 Maintenance and Service Guide