Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
Celeron, and Pentium are trademarks of Intel
Corporation or its subsidiaries in the U.S. and/or
other countries. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software)within 14 days for a full
refund subject to the refund policy of your seller.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: November 2019
First Edition: January 2019
Document Part Number: L17239-002
Table of contents
1 Product features ....................................................................................................................................................................................... 1
Standard conguration features ............................................................................................................................................ 1
Front panel components ......................................................................................................................................................... 2
2 Illustrated parts catalog ........................................................................................................................................................................... 4
Serial number location ............................................................................................................................................................. 4
Computer major components ................................................................................................................................................ 4
Miscellaneous parts ................................................................................................................................................................. 8
3 Routine care, SATA drive guidelines, and disassembly preparation ............................................................................................... 25
Electrostatic discharge information .................................................................................................................................... 25
Preventing electrostatic damage to equipment ........................................................................................... 26
Personal grounding methods and equipment .............................................................................................. 26
Grounding the work area .................................................................................................................................. 26
Recommended materials and equipment ..................................................................................................... 27
Routine care ............................................................................................................................................................................ 28
General cleaning safety precautions .............................................................................................................. 28
Cleaning the computer case ............................................................................................................................ 28
Cleaning the keyboard ...................................................................................................................................... 28
Cleaning the monitor ........................................................................................................................................ 29
Cleaning the mouse .......................................................................................................................................... 29
Service considerations .......................................................................................................................................................... 29
Tools and software requirements .................................................................................................................. 29
Cables and connectors ..................................................................................................................................... 30
Hard Drives ......................................................................................................................................................... 30
SMART ATA drives ................................................................................................................................................................... 30
4 Removal and replacement procedures .............................................................................................................................................. 31
Preparation for disassembly ................................................................................................................................................ 31
Front bezel .............................................................................................................................................................................. 34
Hard drives .............................................................................................................................................................................. 36
Power supply .......................................................................................................................................................................... 42
Fan shroud ............................................................................................................................................................................... 43
Serial connector module ....................................................................................................................................................... 47
System board .......................................................................................................................................................................... 48
Recovering the Conguration Settings ............................................................................................................................... 62
6 Troubleshooting without diagnostics ................................................................................................................................................. 63
Safety and comfort ................................................................................................................................................................ 63
Before you call for technical support .................................................................................................................................. 63
Solving general problems ..................................................................................................................................................... 65
Solving power problems ....................................................................................................................................................... 68
Solving hard drive problems ................................................................................................................................................ 69
Solving media card reader problems .................................................................................................................................. 71
7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 89
POST numeric codes and text messages ........................................................................................................................... 89
Interpreting system validation diagnostic front panel LEDs and audible codes .......................................................... 94
8 Password security and resetting CMOS .............................................................................................................................................. 96
Resetting CMOS and/or the password jumper .................................................................................................................. 97
Changing a Setup or Power-on password ......................................................................................................................... 99
Deleting a Setup or Power-on password ........................................................................................................................... 99
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................................................... 100
Downloading HP PC Hardware Diagnostics (UEFI)to a USB device .............................................................................. 101
10 Backing up, restoring, and recovering ............................................................................................................................................ 102
Backing up information and creating recovery media ................................................................................................... 102
Using Windows tools ...................................................................................................................................... 102
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ........ 102
Restoring and recovery ....................................................................................................................................................... 103
Restoring, resetting, and refreshing using Windows tools ...................................................................... 103
Recovering using HP Recovery media ......................................................................................................... 103
Changing the computer boot order ............................................................................................................. 103
Using HP Sure Recover (select products only) ........................................................................................... 104
Appendix A Battery replacement .......................................................................................................................................................... 105
Appendix B Statement of memory volatility ....................................................................................................................................... 108
Current BIOS steps ............................................................................................................................................................... 108
Questions and answers ...................................................................................................................................................... 112
Using HP Sure Start ............................................................................................................................................................. 113
Appendix C Power cord set requirements ........................................................................................................................................... 114
General requirements ......................................................................................................................................................... 114
Japanese power cord requirements ................................................................................................................................. 114
Appendix D Specications ...................................................................................................................................................................... 116
Index ........................................................................................................................................................................................................... 117
v
vi
1Product features
Standard conguration features
Features can vary depending on the model. For support assistance and to learn more about the hardware and
software installed on the computer model, run the HP Support Assistant utility.
NOTE: This computer model can be used in a desktop orientation or a tower orientation with optional vertical
stand.
Standard conguration features1
Front panel components
Drive conguration can vary by model. Some models have a bezel blank covering the slim optical drive bay.
Table 1-1 Front panel components and their descriptions
NOTE: When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the
integrated graphics on the system board may be used. The specic graphics card installed and software conguration will determine the
behavior.
The system board graphics can be disabled by changing settings in Computer Setup.
Rear panel components3
2Illustrated parts catalog
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of
the computer. Keep these numbers available for use when contacting support for assistance.
Computer major components
Table
2-1 Computer major components and their descriptions
Description
Access panel
Front bezel
SD card blank bezel
Dust lter
System boards (includes replacement thermal material):
Mini-tower (MT)conguration equipped with both the NetC and Windows 10 operating systems
MT conguration equipped only with the NetC operating system
Small form factor (SFF)conguration equipped with both the BPC and Windows 10 operating systems
SFF conguration equipped only with the BPC operating system