HP 4000 Service Manual

HP LaserJet 4000, 4000 T, 4000 N, and 4000 TN Printers

User's Guide

© Copyright Hewlett-Packard

Company 1997

All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Publication number

C4118-90901

First Edition, October 1997

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe, PostScript, and Adobe Photoshop are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

Arial, Monotype, and Times New Roman are U.S. registered trademarks of the Monotype Corporation.

CompuServe is a U.S. trademark of CompuServe, Inc.

Helvetica, Palatino, Times, and Times Roman are trademarks of Linotype AG and/or its subsidiaries in the U.S. and other countries.

Microsoft, MS Windows, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

TrueType is a U.S. trademark of Apple Computer, Inc.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA.

Hewlett-Packard Company

11311 Chinden Boulevard

Boise, Idaho 83714

Take a look at all that HP Support has to offer!

Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners that are designed to give you the results you need, quickly and professionally.

HP Support

Online Services: for 24-hour	World Wide Web URL - Printer drivers, updated HP printer software, plus product
access to information over your	and support information may be obtained from the following URLs:
modem, we suggest these services:	in the U.S.:	http://www.hp.com
	in Europe:	http://www2.hp.com
	Printer drivers may be obtained from the following sites:
	in Japan:	ftp://www.jpn.hp.com/drivers/
	in Korea:	http://www.hp.com.kr
	in Taiwan:	http://www.hp.com.tw or from a local driver
		website of http://www.dds.com.tw
	HP Bulletin Board Service - Our electronic download service provides convenient
	access to HP printer drivers, updated HP printer software, product information, and
	troubleshooting hints. Set your communications software to N,8,1 and dial or use:
	in the U.S. and Canada:(1) [phone]
	in Taiwan:		(886) (2) 923-3233
	in Korea:		HITEL or CHOLIAN (Go HPK)
	in Australia:		(61) (3) 9890-0276
	in New Zealand:		(64) (9) 356-3660
	in China:		(86) (10) 6261-4172
	European Bulletin Board Service numbers are listed at http://www2.hp.com.
	America Online - (America Online/Bertelsmann is available in France, Germany,
	and UK) - Printer drivers, updated HP printer software, and support documentation
	to help answer your questions on HP products are available. Use Keyword HP to start
	your tour or call (1) [phone] and ask for representative #1118 to subscribe.
	CompuServe - Printer drivers, updated HP printer software, and interactive sharing
	of technical information with other members is available on CompuServe's HP User’s
	forums (GO HP), or call (1) [phone] and ask for representative #51 to
	subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland,
	Germany, and Austria.)
Obtaining Software Utilities and	Phone:	Mail:	Hewlett-Packard Co.
Electronic Information for U.S.	(1) [phone]		P.O. Box 1754
and Canada:			Greeley, CO 80632
	Fax:
			U.S.A.
	(1) [phone]
For Asia-Pacific Countries:
	Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia,
	or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893.
For Australia, New Zealand, and
	For Australia and New Zealand, call (61) (2) 565-6099.
India:	For India, call (91) (11) 682-6035.
For European English:
	For U.K., call (44) [phone]. For Ireland and outside U.K.,
	call (44) [phone].
HP Direct Ordering for	Call (1) [phone] (U.S.) or (1) [phone] (Canada).
Accessories and Supplies:
HP Support Assistant compact	This support tool offers a comprehensive online information system designed to
disc:	provide technical and product information on HP products. To subscribe to this
	quarterly service in the U.S. or Canada, call (1) [phone]. In Hong Kong,
	Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.
HP Service Information:	To locate HP-authorized dealers, call (1) [phone] (U.S.) or (1) [phone]
	(Canada).

EN

iii

HP Support (Continued)

HP Service Agreements:	Call (1) [phone] (U.S.) or (1) [phone] (Canada).

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia	(61)	(3)	9272-2627		Korea	(82)	(2)	769-0543
Austria	(43)	(1)	0660-8128		Malaysia	(60)	(3)	298-2478
Belgium (Dutch)	(32)	(2)	0800-11906		Netherlands	(31)	(20) 0800-222420
Belgium (French)	(32)	(2)	0800-17043		New Zealand	(64)	(9)	356-6642
Canada	(1) (800)			333-1917	Norway	(47)	800-11319
China	(86)	(10)		6505-5280	Portugal	(351) (1) 0505-313342
Denmark	(45)	8001-0453			Philippines	(65)	291-7951
English (outside of U.K.)	(31)	(20)		681-5792	Singapore	(65)	275-7251
Finland	(358) (9)			0800-13134	Spain	(34)	900 993123
France	(33)	(146) 0800-905900			Sweden	(46)	(2)	079-5743
Germany	(49)	(13)		081-0061	Switzerland (German)	(41)	(1)	0800-551527
Hong Kong	(852) 2506-2422				Switzerland (French)	(41)	(1)	0800-551526
Hungary	(36)	(1)	252-4647		Taiwan	(886) (2) 719-5589
India	(91)	(11)		682-6035	Thailand	(66)	(2)	661-3511
Indonesia	(62)	(21)		352-2044	United Kingdom	(44)	(134) 0800-960271
Italy	(39)	(2)	1678-59020		United States	(1) [phone]
Japan	(81)	(3)	3335-8622

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Customer Support Options Worldwide

The service and support chapter of this user’s guide contains worldwide sales and service addresses and phone numbers for countries not listed here.

	Customer Support and	Call (1) [phone] Monday through Friday from 6 am to 6 pm (Mountain Time) free
	Product Repair Assistance for	of charge during the warranty period. However, your standard long-distance phone
	the U.S. and Canada:	charges still apply. Have your system nearby and your serial number ready when calling.
		If you know your printer needs repair, call (1) [phone] to locate your nearest
	(Refer to the service and	HP-authorized service provider, or call (1) [phone] for HP centralized service
	support chapter of this user’s	dispatch.
	guide for additional product
		Post-warranty telephone assistance is available to answer your product questions. Call
	repair information.)
		(1) [phone] ($2.50* per minute, U.S. only) or call (1) [phone] ($25* per
		call, Visa or Master Card, U.S. and Canada) Monday through Friday from 7 am to 6 pm
		and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect
		with a support technician. *Prices subject to change.
	European Customer Support Center Language and In-Country Options Available
		Open Monday through Friday 8:30–18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English	Ireland: (353) (1) 662-5525	German	Germany: (49) [phone]
	UK: (44) [phone]		Austria: (43) (1) 0660-6386
	International: (44) [phone]	Norwegian	Norway: (47) 2211-6299
Dutch	Belgium: (32) (2) 626-8806	Danish	Denmark: (45) 3929-4099
	Netherlands: (31) (20) 606-8751	Finnish	Finland: (358) (9) 0203-47288
French	France: (33) (45) 043-9853	Swedish	Sweden: (46) (8) 619-2170
	Belgium: (32) (2) 626-8807	Italian	Italy: (39) (2) 264-10350
	Switzerland: (41) (84) 880-1111	Spanish	Spain: (34) 902 321 123
		Portuguese	Portugal: (351) (1) 441-7199

In-country support numbers:

If you require support after your warranty has expired or additional product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices” in the service and support chapter of this user’s guide.

Argentina	(54)	(1)	781-4059		Japan	(81)	(3)	(3335-8333
	(54)	(1)	781-4069		Malaysia	(60)	(3)	295-2566
Australia	(61)	(3)	272-8000		México D.F.	(52)	(5)	326-4600
Brazil	(55)	(11)		709-1444	México Guadalajara	(52)	(3)	669-9500
Canada	(1) (208)			323-2551	México Monterrey	(52)	(83)		378-4240
China	(86)	(10)		6261-4174	Middle East/Africa	(41)	(22)		780-7111
	(86)	(10)		6261-4175	New Zealand	(64)	(9)	356-6640
	(86)	(10)		6261-4176	Philippines	(63)	(2)	894-1451
	(86)	(10)		6262-5666	Poland	(48)	(22)		37-5065
Czech Republic	(42)	(2)	471-7321		Portugal	(351) (1)			301-7330
Greece	(30)	(1)	689-6411		Russia	(7) (95)		923-5001
Hong Kong	[phone]				Singapore	(65)	272-5300
Hungary	(36)	(1)	343-0310		Switzerland	(41)	(1)	753-7111
India	(91)	(11)		682-6035	Taiwan	(886) (2)			717-0055
	(91)	(11)		682-6069	Thailand	(66)	(2)	661-4011
Indonesia	(62)	(21)		350-3408		(66)	(2)	661-4012
Korea	(82)	(2)	3270-0700;		Turkey	(90)	(1)	224-5925
	outside Seoul, call
	(82)	(80)		999-0700

EN

v

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Contents

1 Printer Basics

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Printer Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Printer Parts and Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Suggested Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Control Panel Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Control Panel Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Control Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Software for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Software for Macintosh Computers . . . . . . . . . . . . . . . . . . . 19 Software for Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Selecting the Output Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Printing to the Top Output Bin . . . . . . . . . . . . . . . . . . . . . . . 24 Printing to the Rear Output Bin . . . . . . . . . . . . . . . . . . . . . . 25 Loading Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Loading Tray 2 (4000/4000 N) . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Loading Trays 2 and 3 (4000 T/4000 TN) . . . . . . . . . . . . . . . . . 28 Loading the Optional 500-Sheet Tray . . . . . . . . . . . . . . . . . . . . 29 Printing Both Sides of Paper (Optional Duplexer) . . . . . . . . . . . 31 Printing Special Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Printing Letterhead, Prepunched, or Preprinted Paper . . . . 35 Printing Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printing Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Printing Cards, Custom-Size and Heavy Paper . . . . . . . . . 45 Advanced Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using Features in the Printer Driver . . . . . . . . . . . . . . . . . . 48 Customizing Tray 1 Operation . . . . . . . . . . . . . . . . . . . . . . . 50 Printing by Type and Size of Paper . . . . . . . . . . . . . . . . . . . 52

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Contents vii

3 Printer Maintenance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Managing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . 56 HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . 56 Toner Cartridge Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . 56 Continue Printing When Toner is Low . . . . . . . . . . . . . . . . . 57 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

4 Problem Solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Clearing Jams from the Input Tray Areas . . . . . . . . . . . . . . 65 Clearing Jams from the Top Cover Area . . . . . . . . . . . . . . . 67 Clearing Jams from the Output Areas . . . . . . . . . . . . . . . . . 68 Clearing Jams from the Optional Duplexer . . . . . . . . . . . . . 69 Solving Repeated Paper Jams . . . . . . . . . . . . . . . . . . . . . . 71 Understanding Printer Messages . . . . . . . . . . . . . . . . . . . . . . . 72 Correcting Output Quality Problems . . . . . . . . . . . . . . . . . . . . . 82 Determining Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . 84 Troubleshooting Flowchart for Macintosh Users . . . . . . . . . 90 Checking the Printer’s Configuration . . . . . . . . . . . . . . . . . . . . . 93 Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 PCL or PS Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

5 Service and Support

Hewlett-Packard Warranty Statement . . . . . . . . . . . . . . . . . . . . 97 Service During and After the Warranty Period . . . . . . . . . . 98 Guidelines for Repacking the Printer . . . . . . . . . . . . . . . . . . . . . 99 Limited Warranty for Toner Cartridge Life . . . . . . . . . . . . . . . . 100 Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 HP Software License Terms . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . 103

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A Specifications

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Supported Sizes and Weights of Paper . . . . . . . . . . . . . . A-3

Supported Types of Paper . . . . . . . . . . . . . . . . . . . . . . . . A-5

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9

Card Stock and Heavy Paper . . . . . . . . . . . . . . . . . . . . . A-11

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-13

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . A-14

Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . A-16

B Control Panel Menus

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3

Print Quality Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8

Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-11

I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-16

EIO Menu (4000 N/4000 TN) . . . . . . . . . . . . . . . . . . . . . . . . . B-19

Resets Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2

Checking Memory Installation . . . . . . . . . . . . . . . . . . . . . . C-4

Adjusting Memory Settings . . . . . . . . . . . . . . . . . . . . . . . . C-5

Installing EIO Cards/Mass Storage . . . . . . . . . . . . . . . . . . . . . C-7

D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1

Understanding PCL Printer Command Syntax . . . . . . . . . . . . D-2

Combining Escape Sequences . . . . . . . . . . . . . . . . . . . . . D-3

Entering Escape Characters . . . . . . . . . . . . . . . . . . . . . . . D-3

Selecting PCL Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-4

Common PCL Printer Commands . . . . . . . . . . . . . . . . . . . . . . D-5

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Contents ix

E Regulatory Information

FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1 Environmental Product Stewardship . . . . . . . . . . . . . . . . . . . . E-2 Protecting the Environment . . . . . . . . . . . . . . . . . . . . . . . . E-2 Toner Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . E-6 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . E-7 Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8 Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . E-8 Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . E-8 VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . E-8 Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . E-9

Glossary

Index

x Contents

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1

Printer Basics

Overview

Congratulations on your purchase of an HP LaserJet 4000 series printer. If you have not done so, see the getting started guide provided with the printer for setup instructions.

Now that the printer is set up and ready to use, take a few moments to get to know the printer. This chapter introduces the following:

•Features and benefits of the printer.

•Important printer parts and locations.

•Accessories and supplies available for the printer.

•The layout and basic operation of the printer’s control panel.

•Helpful printer software for increased printing flexibility.

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Chapter 1: Printer Basics 1

Printer Features and Benefits

Speed and Throughput

•Instant-on fuser prints the first page in 12 seconds

•Prints letter-size paper 17 pages per minute (ppm) or A4-size paper 16 ppm

•100-MHz RISC processor enhances throughput

Resolution

•

•

•

•

FastRes 1200 for fast, high quality image printing ProRes 1200 for best print quality

Up to 220 levels of gray for smooth, photo-like images New HP precision toner for clear, sharp output

Paper Handling

•

•

Handles up to 600 sheets of paper Prints a wide range of sizes and weights

Language and Fonts

•

•

HP PCL 6 and HP’s PostScriptä Level 2 emulation

110 fonts for Microsoft Windows, plus HP FontSmart

Expandable design

•500-sheet universal paper tray, 75-envelope power feeder, and duplex printing accessory available

•Flash storage for forms, fonts, and signatures

•Memory can be expanded up to 100 MB

•Two EIO slots for connecting to networks

•HP JetSend enabled

2 Chapter 1: Printer Basics

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Printer Information

Configurations

This printer is available in four configurations, as described below.

HP LaserJet 4000

The HP LaserJet 4000 comes standard with 4 MB RAM and one 500-sheet tray.

HP LaserJet 4000 N

The HP LaserJet 4000 N comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a network, and one 500-sheet tray.

HP LaserJet 4000 T

The HP LaserJet 4000 T comes standard with 4 MB RAM and two 250-sheet trays.

HP LaserJet 4000 TN

The HP LaserJet 4000 TN comes standard with 8 MB RAM, an HP JetDirect print server card for connecting to a network, and two 250-sheet trays.

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Chapter 1: Printer Basics 3

Printer Parts and Locations

Top output bin	Control
	panel

Top cover

Additional memory can be installed here.

Tray 1 (100-sheet,

with extension)

Power switch

Tray numbers

Paper level indicator

		(HP LaserJet
	Tray 2	4000/4000 N
		printers shown.)
	(500-sheet, closed)

Serial and model numbers (inside cover)

Serial and accessory interface connectors

Memory,

network, or I/O

(More than one can be installed.)

Parallel interface connector

Rear output bin

(straight-through paper path)

Power connector

Figure 1 Printer Parts (front and rear views)

4 Chapter 1: Printer Basics

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Accessories and Supplies

You can increase the capabilities of the printer with optional accessories and supplies.

Note	Use accessories and supplies specifically designed for the printer
	to ensure optimum performance.
	The printer supports two enhanced input/output (EIO) cards. Other
	accessories and options are available. For ordering information, see
	the following page.

Suggested Accessories

Use the following accessories to optimize the printer.

HP JetDirect	Hard disk	Memory or Flash
print server (EIO card)	(EIO card)	DIMM

	Duplex Printing			Duplex Printing
Envelope Feeder	Accessory	Envelope Feeder		Accessory
	(or duplexer, for 2-sided			(or duplexer, for 2-sided
	printing)			printing)

HP LaserJet		Optional 500-sheet tray	HP LaserJet
4000/4000 N			4000 T/4000 TN
printers			printers
Figure 2	Optional Accessories

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Chapter 1: Printer Basics 5

Ordering Information

Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Ordering Information

	Item	Description or Use	Part Number
	500-Sheet Paper Feeder	Paper feeder and one 500-sheet	C4124A
	and Tray	tray.
	Envelope Feeder	Automatically feeds up to	C4122A
		75 envelopes.
Handling	Duplex Printing Accessory	Allows automatic printing on both	C4123A
	250-Sheet Replacement	Replacement paper tray for the	C4126A
	(duplexer)	sides of paper.
Paper	Tray	HP LaserJet 4000 T/4000 TN
		printers (Trays 2 and 3).
	500-Sheet Replacement	Replacement paper tray for the	C4125A
	Tray	HP LaserJet 4000/4000 N printers
		(Tray 2).
	HP Multi-purpose Paper	HP brand paper for a variety of uses	HPM1120
		(1 box of 10 reams, 500 sheets
		each). To order a sample, in the U.S.
Supplies		call 1-800-471-4701.
	HP LaserJet Paper	10 reams, 500 sheets each). To	HPJ1124
		Premium HP brand paper for use
		with HP LaserJet printers (1 box of
Printing		order a sample, in the U.S. call
		1-800-471-4701.
	Toner Cartridge	Replacement HP precision toner	C4127A
	(6,000 pages)	cartridge.
	Toner Cartridge	Replacement HP precision toner	C4127X
	(10,000 pages)	cartridge.

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Ordering Information (Continued)

	Item	Description or Use	Part Number
	Dual In-line Memory	Boosts the ability of the printer to
	Module (DIMM)	handle large print jobs (maximum
		100 MB with HP brand DIMMs):
	EDO DIMMs	4 MB	C4135A
Storage		8 MB	C4136A
		16 MB	C4137A
	SDRAM DIMMs	4 MB	C4140A
Mass		8 MB	C4141A
		16 MB	C4142A
and		32 MB	C4143A
	Flash DIMM	Permanent storage for fonts and
Fonts,
		forms:
Memory,	Font DIMM	2 MB	C4286A
		8 MB Asian MROM:	C4287A
		4 MB
		traditional Chinese	C4286A
		simplified Chinese	C4287A
	Hard Disk	Permanent storage for fonts and	C2985A
		forms. Also used for making multiple
		original prints.

Cable and Interface Accessories

Parallel Cables	2 Meter IEEE-1284 cable
	3 Meter IEEE-1284 cable
Serial Cables	9-9 pin serial cable
	(male/female)
	9-25 pin serial cable
	(male/female)
Serial Adapter	25-9 pin adapter
	(male/female)
Macintosh Computer Serial	For connecting to a Macintosh
Cable	computer.
Macintosh Network Cable	For PhoneNET or LocalTalk
Kit	connection.
Enhanced I/O Cards	HP JetDirect print server
	multi-protocol EIO network cards:
	Ethernet RJ-45 only
	Ethernet RJ-45 and BNC,
	LocalTalk
	Token Ring RJ-45 and DB-9

C2950A

C2951A

C2932A

C2933A

C2809A

92215S

92215N

J3110A

J3111A

J3112A

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Chapter 1: Printer Basics 7

Ordering Information (Continued)

Documentation

Item	Description or Use	Part Number
HP LaserJet Printer Family	A guide to using paper and other	5010-6394
Paper Specification Guide	print media with HP LaserJet
	printers.
PCL 5/PJL Technical	A guide to using printer commands	5021-0330
Reference Documentation	with HP LaserJet printers.
Package
HP LaserJet 4000, 4000 T,	An additional copy of this user’s	C4118-90901
4000 N, and 4000 TN	guide.	(English)
Printers User’s Guide
HP LaserJet 4000 and	An additional copy of the getting	C4118-90972
4000 N Printers Getting	started guide.	(English)
Started Guide
HP LaserJet 4000 T and	An additional copy of the getting	C4119-90901
4000 TN Printers Getting	started guide.	(English)
Started Guide
HP LaserJet 4000, 4000 T,	An additional copy of the quick	C4118-90926
4000 N, and 4000 TN	reference guide.	(English)
Printers Quick Reference
Guide

User’s Documentation	An additional copy of this user’s	C4118-99001
Bundle, HP LaserJet 4000	guide, the getting started guide, and	(English)
and 4000 N Printers	the quick reference guide.
User’s Documentation	An additional copy of this user’s	C4119-99001
Bundle, HP LaserJet	guide, the getting started guide, and	(English)
4000 T and 4000 TN	the quick reference guide.

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Control Panel Layout

The printer’s control panel consists of the following:

READY

2-line display

Ready	Go	Menu
Data		Item
Attention		– Value +
	Cancel
	Job	Select

Figure 3 Control Panel Layout

Control Panel Lights

Light	Indication
Ready	The printer is ready to print.
Data	The printer is processing information.
Attention	Action is required. See the control panel display.

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Chapter 1: Printer Basics 9

	Control Panel Keys
Key	Function
[Go]	• Places the printer either online or offline.

•Prints any data residing in the printer’s buffer.

•Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online.

•Allows the printer to continue printing with an error message such as

TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.

•Confirms a manual feed request if Tray 1 is loaded and TRAY 1 MODE=CASSETTE has been set from the Paper Handling Menu in the printer’s control panel.

•Overrides a manual feed request from Tray 1 by selecting paper from the next available tray.

•Exits the control panel menus. (To save a selected control panel setting, first press [Select].)

[Cancel Job]	Cancels the print job that the printer is processing. The time it takes to cancel
	depends on the size of the print job. (Press it only once.)
[Menu]	Cycles through the control panel menus. Press the right end of the button
	to move forward or the left end of the button to move backward.
[Item]	Cycles through the selected menu’s items. Press the right end of the button
	to move forward or the left end of the button to move backward.
[- Value +]	Cycles through the selected menu item’s values. Press [+] to move forward
	or [-] to move backward.
[Select]	• Saves the selected value for that item. An asterisk (*) appears next to the
	selection, indicating that it is the new default. Default settings remain
	when the printer is switched off or reset (unless you reset all factory
	defaults from the Resets Menu).
	• Prints one of the printer information pages from the control panel.

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Control Panel Menus

For a complete list of control panel items and possible values, see page B-1.

Press [Menu] for access to all control panel menus. When additional trays or other accessories are installed in the printer, new menu items automatically appear.

To change a control panel setting:

1 Press [Menu] until the desired menu appears.

2 Press [Item] until the desired item appears.

3 Press [- Value +] until the desired setting appears.

4Press [Select] to save the selection. An asterisk (*) appears next to the selection in the display, indicating that it is now the default.

5Press [Go] to exit the menu.

Note	Settings in the printer driver and software application override
	control panel settings. (Software application settings override
	printer driver settings.)
	If you cannot access a menu or item, it is either not an option for
	the printer, or your network administrator has locked the function.
	(The control panel reads ACCESS DENIED MENUS LOCKED.) See your
	network administrator.

To print a control panel menu map:

To see the current settings for all of the menus and items available in the control panel, print a control panel menu map.

1 Press [Menu] until INFORMATION MENU appears.

2 Press [Item] until PRINT MENU MAP appears.

3 Press [Select] to print the menu map.

You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer.

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Chapter 1: Printer Basics 11

Printer Software

The printer comes with helpful software on a compact disc. See the getting started guide for installation instructions.

Note	Check the ReadMe file provided on the compact disc for additional
	software included and supported languages.
Windows
Client	Windows Software	Network
	Drivers	Administrator
		Windows Software
	HP Toolbox
	HP FontSmart	HP JetAdmin
		Drivers

HP Toolbox

HP FontSmart

Macintosh Software

PPDs

HP LaserJet Utility

Macintosh Software

PPDs

HP LaserJet Utility

Macintosh

Client

Figure 4	Printer Software
		The printer drivers provided on the compact disc must be installed
		to take full advantage of the printer’s features. The other software
		programs are recommended, but are not required for operation. See
		the ReadMe file for more information.
		Network Administrators: HP JetAdmin should be installed only on
Note
		the network administrator’s computer. Load all other applicable
		software on the server and all client computers.
		The most recent drivers, additional drivers, and other software are
		available from the Internet. Depending on the configuration of
		Windows-driven computers, the installation program for the printer
		software automatically checks the computer for Internet access to
		obtain the latest software. If you do not have access to the Internet,
		see the HP Support pages at the front of this user’s guide to obtain
		the most recent software.

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Printer Drivers

Printer drivers access the printer features and allow the computer to communicate with the printer (via a printer language).

Note	Check the ReadMe file provided on the compact disc for additional
	software included and supported languages.
	Certain printer features are available only from the PCL 6 driver.
	See the printer software help for availability of features.

Drivers Included with the Printer

The following printer drivers are included with the printer. The most recent drivers are available on the Internet. Depending on the configuration of Windows computers, the installation program for the printer software automatically checks the computer for Internet access to obtain the latest drivers.

PCL 5e PCL 6 PS1

Windows 3.1x

Windows 95

Windows NT 3.512

Windows NT 4.0

Macintosh computer

PPDs are included (page 19).

1.Hewlett-Packard’s PostScript Level 1 Emulation for Windows 3.1x; Level 2 Emulation for all other operating systems.

2.The PCL 5e driver is available from the Internet. (See the HP support pages at the front of this user’s guide.)

Within the computer installation program, select Typical Install to install the PCL 5e, PCL 6, and PS drivers and HP FontSmart. Select Custom Install to install only the software you prefer, or if you are a network administrator. Select Minimum Install to install only the PCL 6 driver for basic printing.

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Chapter 1: Printer Basics 13

Additional Drivers

You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

	•	OS/2 PCL/PCL 6 printer driver*
	•	OS/2 PS printer driver*
	•	WordPerfect 5.1 printer driver
	•	Windows NT 3.51 PCL 5e printer driver
	*The OS/2 drivers are also available from IBM, and are packaged
	with OS/2.
	If the desired printer driver is not on the compact disc or is not listed
Note
	here, check the software application’s installation disks or ReadMe
	files to see if they include support for the printer. If not, contact the
	software manufacturer or distributor and request a driver for the
	printer.

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Software for Windows

Use the Typical Install or Custom Install option to install the HP software. (This includes several printer drivers. For more information, see page 13.)

Note	Network Administrators: If the printer is attached to a network,
	before you can print, the printer must be configured for that network
	using HP JetAdmin or similar network software. (See the getting
	started guide.)

Access the Windows Printer Driver

To configure the driver, access it in one of the following ways:

	Temporarily Change Settings	Change Default Settings
Operating System	(from a software application)	(across all applications)
Windows 95 and	From the File menu, click Print,	Click the Start button, point to
Windows NT 4.0	and then click Properties. (The	Settings, and then click Printers.
	actual steps can vary; this is the	Right-click the printer icon, and
	most common method.)	choose Properties.
Windows 3.1x and	From the File menu, click Print,	From the Windows control panel,
Windows NT 3.51	click Printers, and then click	double-click Printers, highlight
	Options. (The actual steps can	the printer, and click Setup.
	vary; this is the most common
	method.)

Note	Settings in the printer driver and software application override
	control panel settings. (Software application settings override
	printer driver settings.)

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Chapter 1: Printer Basics 15

Choose the Right Printer Driver for Your Needs

Choose a printer driver based on the way you use the printer.

•Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

•Use the PCL 5e driver if you want print results to look comparable to those from older printers. Certain features are not available in this driver. (Do not use the PCL 5e driver provided with this printer with older printers.)

•Use the PS driver for compatibility with PostScript Level 2 needs. Certain features are not available in this driver.

The printer automatically switches between PS and PCL printer languages.

Printer Driver Help

Each printer driver has help screens that can be activated either from the Help button, the F1 key, or a question mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separate from the software application help.

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HP ToolBox

Access HP ToolBox from a printer icon on the desktop in Windows 3.1x or on the Windows 95 and Windows NT 4.0 Taskbar. HP ToolBox provides one-step access to the current status of the printer and a list of all available features, including the following:

•printer status

•“How Do I...” help

•utilities

From HP ToolBox you can launch utilities such as HP JobMonitor. If you choose not to use HP ToolBox, it can be disabled. See the printer software help.

HP JobMonitor

HP JobMonitor is a component of HP ToolBox that shows the position of print jobs in the queue, which print jobs have been printed, and who sent them. To access JobMonitor, right-click the tray icon in HP ToolBox, and then select Jobs from the Contents menu.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through HP ToolBox. HP FontSmart is a font management utility (for Windows only) which does the following:

•installs, uninstalls, and deletes fonts

•manages fonts inside a single window by allowing you to drag-and-drop

•shows the 110 matching screen fonts for the internal fonts in the printer

•downloads fonts to a mass storage device

Note	With Windows 3.1x and Windows 95, you can use HP FontSmart
	to download fonts to a mass storage device. Types of fonts
	supported are TrueType, PostScript Type 1 and PostScript Type 42
	(TrueType fonts converted to PostScript format). To download
	Type 1 fonts, Adobe Type Manager must be installed and turned on.

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Chapter 1: Printer Basics 17

HP JetSend Communications Technology

HP JetSend can be installed through an installer on the compact disc. HP JetSend

is a new technology from Hewlett-Packard that allows network devices to communicate with each other directly. Devices which

contain the HP JetSend technology can

exchange information directly with other devices connected via the Internet or

intranet. Sending devices can include scanners and computers. Receiving devices can include printers and computers. In addition to sending and receiving documents, you can view documents using the HP JetView software.

HP JetSend technology enables flexible, direct communications between network devices using simple IP addressing. HP JetSend enables simple, targeted, information exchange that is independent of both servers and applications. This means that users can easily exchange information directly between Internet-connected devices like printers and scanners (and other devices in the future).

HP JetSend capabilities can be integrated into the Microsoft Windows environment. For example, using devices enabled with HP JetSend, you can capture a document with a scanner (or create a document using computer software) for distribution via the Internet to several users. Users can receive the document in their computer’s InBox or print directly to their HP LaserJet 4000 series printer.

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Software for Macintosh Computers

PostScript Printer Description Files (PPDs)

PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs and other software is provided on the compact disc. Use the LaserWriter printer driver that comes with the computer. (The LaserWriter driver is also available from Apple.)

HP LaserJet Utility

HP LaserJet Utility allows control of features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following:

•Customize the printer’s control panel messages.

•Name the printer, assign it to a zone on the network, download files and fonts, and change most of the printer settings.

•Set a password for the printer.

•From the computer, lock out functions on the printer’s control panel to prevent unauthorized access. (See the printer software help.)

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Chapter 1: Printer Basics 19

Software for Networks

HP JetAdmin

HP JetAdmin should be installed only on the network administrator’s computer. HP JetAdmin can be accessed by clicking the Start button (point to Settings, and then click Control Panel) in Windows 95 and Windows NT 4.0 or from the HP LaserJet program group folder. Use HP JetAdmin to do the following:

•Install, configure, and manage printers on a network that are connected with a JetDirect print server.

•Perform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

•

•

•

•

•

•

•

•

Windows NT

Windows 95

Windows 3.1x

Novell NetWare

HP-UX*

Solaris*

SunOS*

OS/2*

	*The software for these systems is not included on the compact disc
	with the printer, but is available from the Internet. If you do not have
	access to the Internet, see the HP Support pages at the front of this
	user’s guide to obtain this software.
	Network Administrators: If the printer is attached to a network,
Note
	before you can print, the printer must be configured for that network
	using HP JetAdmin or similar network software. (See the getting
	started guide.)

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