HP 400 User Manual

H

HP DeskJet 400 Printer Technical Support Solutions Guide

HP DeskJet 400 Printer

Technical Support Solutions Guide

H

HP Part Number 5960-9676

Printed in U.S.A.

September 1995 Edition



Notice

The information contained in this document is subject to change without notice. HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL,

INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

ii

Publication History

This document is the ﬁrst Technical Support Solutions Guide (TSSG) for the DeskJet 400 printer. The printing history of this guide is:

First Edition . . . . . . . . . . . . . . September 1995

Trademark Credits

AGFA is a registered trademark of Agfa-Gevaert AG. Arial is a U.S. registered trademark of the Monotype Corporation. CG Times, a product of Agfa Corporation, is based on Times New Roman under license from the Monotype Corporation plc. ColorSmart is a trademark of Hewlett-Packard Co.

Gill Sans Lucida Lucida Casual fonts are copyrighted

Microsoft Milestones  is a trademark of Monotype Corporation.

PL is a trademark of Photo Lettering Inc. REt is a trademark of Hewlett-Packard Co. Scalable type outlines are licensed from Agfa Corporation. Times Roman, Helvetica, and Univers are trademarks of Linotype AG and its subsidiaries. TrueType is a U.S. registered trademark of Apple Computer, Inc. Windows  is a trademark of Microsoft Corporation.



is a U.S. registered trademark of the Monotype Corporation.



is a U.S. registered trademark of Bigelow & Holmes Inc.

1993 by Bigelow & Holmes Inc. Patent Pending





is a U.S. registered trademark of Microsoft Corporation.

iii

Conventions

This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attention to the information highlighted in the following ways:

Italic type is used for the titles of publications and for emphasis in a paragraph.

Warning

Caution

Note

Warning text is used where danger to an individual can develop.

Caution text is used where a risk of damage to equipment can develop.

Note text is used for special instructions.

iv

About This Guide

This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet 400 printer. It represents a collection of information gathered from Hewlett-Packard’s dealer and end-user support organizations. The purpose of this guide is to provide answers to frequently asked questions and solutions to common problems.

While the contents of this guide is quite comprehensive, it is not all inclusive. It is not a substitute for other types of product documentation, such as the

User’s Guide and Quick Start .

v

vi

Contents

Chapter 1 Product Information

Model Numbers and Product Positioning . . . . . . . . . . . . . . . 1-2

Support Tools . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Features and Beneﬁts . . . . . . . . . . . . . . . . . . . . . 1-3

Views . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Printer Options . . . . . . . . . . . . . . . . . . . . . . . 1-6

Power Adapter Part Numbers . . . . . . . . . . . . . . . . . . . 1-7

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . 1-9

User Documentation . . . . . . . . . . . . . . . . . . . . . . 1-10

Internal Fonts . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Speciﬁcations . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Performance Speciﬁcations. . . . . . . . . . . . . . . . . . . 1-12

Reliability Speciﬁcations . . . . . . . . . . . . . . . . . . . 1-13

Graphics Resolution . . . . . . . . . . . . . . . . . . . . . 1-13

Interface Speciﬁcations . . . . . . . . . . . . . . . . . . . . 1-13

Physical Speciﬁcations . . . . . . . . . . . . . . . . . . . . 1-14

Packaging Dimensions Speciﬁcations . . . . . . . . . . . . . . . 1-15

Electrical Speciﬁcations . . . . . . . . . . . . . . . . . . . . 1-16

Environmental Speciﬁcations . . . . . . . . . . . . . . . . . . 1-17

Product Safety Speciﬁcations . . . . . . . . . . . . . . . . . . 1-18

Paper Handling Speciﬁcations . . . . . . . . . . . . . . . . . 1-19

Printable Area

Hewlett-Packard Print Cartridge Speciﬁcations . . . . . . . . . . . . 1-21

. . . . . . . . . . . . . . . . . . . . . . . 1-20

Chapter 2 Installation and Configuration

Items Included . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Connecting Power to the Printer . . . . . . . . . . . . . . . . . . 2-3

Connecting the Printer to a Power Adapter . . . . . . . . . . . . . 2-3

Centronics Parallel Pinout Information . . . . . . . . . . . . . . . 2-4

Connecting the Interface Cable and Establishing Communication . . . . . . 2-5

Installing Windows Printer Drivers . . . . . . . . . . . . . . . . . 2-7

Conﬁguring the Printer . . . . . . . . . . . . . . . . . . . . . 2-8

Conﬁguration Options with the DJPMenu Conﬁguration Utility . . . . . . 2-8

Running the DJPMenu Conﬁguration Utility . . . . . . . . . . . . 2-8

Changing Default Graphics Resolutions. . . . . . . . . . . . . . 2-8

Changing the Input Buffer Size. . . . . . . . . . . . . . . . . 2-8

Localizing Factory Defaults . . . . . . . . . . . . . . . . . . 2-9

Contents-1

Chapter 3 Operation and Usage

Printer Buttons and Lights. . . . . . . . . . . . . . . . . . . . 3-2

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . 3-2

Normal Printing from the Paper Tray . . . . . . . . . . . . . . . 3-3

Manual Single Load . . . . . . . . . . . . . . . . . . . . . 3-4

Installing/Replacing a Print Cartridge . . . . . . . . . . . . . . . . 3-6

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Maintaining Print Cartridges . . . . . . . . . . . . . . . . . . 3-9

Print Cartridge Safety . . . . . . . . . . . . . . . . . . . 3-9

Cleaning the Print Cartridge . . . . . . . . . . . . . . . . . 3-9

Material Safety Data Sheet . . . . . . . . . . . . . . . . . . 3-9

Print Cartridge Tips . . . . . . . . . . . . . . . . . . . . 3-10

Maintaining the Printer . . . . . . . . . . . . . . . . . . . . 3-10

Thermal Inkjet II Technology . . . . . . . . . . . . . . . . . . 3-11

Chapter 4 Printer Drivers

Windows Printer Drivers . . . . . . . . . . . . . . . . . . . . 4-2

Microsoft’s Printer Drivers for Windows . . . . . . . . . . . . . . . 4-2

Hewlett-Packard’s Printer Drivers for Windows . . . . . . . . . . . . 4-2

Printer Driver Features and Capabilities . . . . . . . . . . . . . . . 4-3

HP DeskJet 400 Printer Driver for Windows . . . . . . . . . . . . . 4-3

Minimum Conﬁguration for Hewlett-Packard’s Printer Drivers . . . . . . . 4-4

Common Windows Printer Driver Problems. . . . . . . . . . . . . . 4-5

Composite Black Ink . . . . . . . . . . . . . . . . . . . . . 4-5

Increasing the Printing Speed . . . . . . . . . . . . . . . . . . 4-6

Selecting a Printer Driver . . . . . . . . . . . . . . . . . . . . 4-6

Contents-2

Chapter 5 Problem Resolution

Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . 5-2

Overall Troubleshooting . . . . . . . . . . . . . . . . . . . . 5-3

Solving Power Adapter Problems . . . . . . . . . . . . . . . . . 5-4

Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . 5-4

Self-Tests . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Power On Self-Test . . . . . . . . . . . . . . . . . . . . 5-4

Printer Demo Page. . . . . . . . . . . . . . . . . . . . . 5-5

Printing Problems . . . . . . . . . . . . . . . . . . . . . . 5-5

Printer Light Indications. . . . . . . . . . . . . . . . . . . . 5-8

Solving Carriage Stall Conditions . . . . . . . . . . . . . . . . 5-10

Troubleshooting Paper Feed Operations . . . . . . . . . . . . . . . 5-12

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . 5-14

Avoiding Print Skew . . . . . . . . . . . . . . . . . . . . . 5-16

Printer Skew Speciﬁcation . . . . . . . . . . . . . . . . . . . 5-16

Measuring Paper Squareness . . . . . . . . . . . . . . . . . . 5-16

Measuring Print Skew . . . . . . . . . . . . . . . . . . . . 5-17

Troubleshooting Communication Problems . . . . . . . . . . . . . . 5-18

Troubleshooting Print Cartridges . . . . . . . . . . . . . . . . . 5-20

Short Print Cartridge Life . . . . . . . . . . . . . . . . . . . 5-20

Identifying the Print Cartridge Expiration Date . . . . . . . . . . . . 5-22

Using the Print Cartridge Cleaning Routine . . . . . . . . . . . . . 5-24

Removing Crusted Ink from the Print Cartridge Nozzles . . . . . . . . 5-25

Cleaning the Electrical Contacts . . . . . . . . . . . . . . . . . 5-26

Clearing Clogged Print Cartridge Nozzles . . . . . . . . . . . . . . 5-26

Troubleshooting Print Quality . . . . . . . . . . . . . . . . . . 5-27

Solving Black Print Quality Problems . . . . . . . . . . . . . . . 5-27

Solving Color Print Quality Problems . . . . . . . . . . . . . . . 5-28

Printouts Missing Rows of Dots . . . . . . . . . . . . . . . . . 5-31

Inconsistent Color Fill Patterns . . . . . . . . . . . . . . . . . 5-33

Contents-3

Chapter 6 Service and Support Information

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

HP Express Exchange Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

HP Customer Return Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Non-U.S. Service Support Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Returning a Printer for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

In the U.S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden,

Denmark, Finland, and the Netherlands . . . . . . . . . . . . . . . . . . . . . . . 6-5

Elsewhere in the World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Service and Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Obtaining Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Obtaining Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Additional Resource Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Printer Repair Feedback Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9

HP DeskJet 400 Printer Repair Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Appendix A HP PCL Printer Commands and Control Codes

HP PCL Printer Command Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Control Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

Index

Contents-4

List of Tables

Chapter 1 Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Table 1-1.

Table 1-2. HP DeskJet 400 Printer Features and Benefits. . . . . . . . . . . . . . . . . . . . . . 1-3

Table 1-3. Table 1-4. Table 1-5. Table 1-6. Table 1-7. Table 1-8. Table 1-9. Table 1-10. Table 1-11. Table 1-12. Table 1-13. Table 1-14. Table 1-15. Table 1-16. Table 1-17. Table 1-18. Table 1-19.

The HP DeskJet 400 Printer Model Numbers and Product Positioning HP DeskJet 400 Printer Options

Power Adapters

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

HP DeskJet 400 Printer Supplies and Accessories Available HP DeskJet 400 Printer’s User Documentation Kits Internal Portrait Fonts Internal Landscape Fonts

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Performance Specifications Reliability Specifications Graphics Resolution Interface Specifications Physical Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Packaging Dimensions Specifications Environmental Specifications Product Safety Specifications Paper Handling Specifications Printable Area

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Hewlett-Packard Print Cartridge Specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

. . . . . . . . . . . . . . . . . . 1-9

. . . . . . . 1-10

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18

. . . . . . . . . . . . . . . . . . . . 1-21

. 1-2

Chapter 2 Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Table 2-1. Table 2-2. Table 2-3.

Power AdapterInformation

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Centronics Parallel Interface Pinout Information Country Defaults Available in DJPMenu

. . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

. . . . . . . . . . . . . . . . . . . . 2-4

List of Tables-1

Chapter 3 Operation and Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Table 3-1. Table 3-2. Table 3-3.

Description of Printer Buttons and Lights Media Loading Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Common Problems with Print Cartridges

. . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

. . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Chapter 4 Printer Driver Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Table 4-1. Table 4-2.

Common Windows Problems Increasing the Printing Speed

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Chapter 5 Problem Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Table 5-1.

Table 5-2 HP DeskJet 400 Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Table 5-3 Printer Light Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Table 5-4 Error Light Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Table 5-5 Media Related Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12

Table 5-6 Possible Causes for Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Table 5-7 Table 5-8 Table 5-9 Table 5-10 Table 5-11 Table 5-12 Table 5-13

Solving Power Adapter Problems

Print Cartridge Life Specifications — Ink Used

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

. . . . . . . . . . . . . . . . . . . . 5-20

Possible Causes for Short Print Cartridge Life — Black or Color Print Cartridge Life Specifications Print Cartridge Expired?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Solving Black Print Quality Problems Solving Color Print Quality Problems Avoiding Waitbanding

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-33

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

. . . . . 5-20

Chapter 6 Service and Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Table 6-1. Obtaining Drivers and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Table 6-2. Resource Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7

Table 6-3. HP DeskJet 400 Series Printer Error Code Table . . . . . . . . . . . . . . . . . . . . 6-9

Appendix A HP PCL Printer Commands and Control Codes . . . . . . . . . . . . . . . . . . . . . . . .A-1

Table A-1. HP PCL Printer Command Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Table A-2. HP PCL Printer Control Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-5

List of Tables-2

1

Product Information

Chapter Contents

Section Title Page

Model Numbers and Product Positioning . . . . . . . . . . . . . . . . . 1-2

Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Features and Beneﬁts . . . . . . . . . . . . . . . . . . . . . . . 1-3

Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Power Adapter Part Numbers . . . . . . . . . . . . . . . . . . . . 1-7

Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . 1-9

User Documentation . . . . . . . . . . . . . . . . . . . . . . . 1-10

Internal Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

Speciﬁcations . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Performance Speciﬁcations . . . . . . . . . . . . . . . . . . . . 1-12

Reliability Speciﬁcations . . . . . . . . . . . . . . . . . . . . . 1-13

Graphics Resolution . . . . . . . . . . . . . . . . . . . . . . . 1-13

Interface Speciﬁcations . . . . . . . . . . . . . . . . . . . . . 1-13

Physical Speciﬁcations . . . . . . . . . . . . . . . . . . . . . . 1-14

Packaging Dimensions Speciﬁcations . . . . . . . . . . . . . . . . . 1-15

Electrical Speciﬁcations . . . . . . . . . . . . . . . . . . . . . 1-16

Environmental Speciﬁcations . . . . . . . . . . . . . . . . . . . 1-17

Product Safety Speciﬁcations . . . . . . . . . . . . . . . . . . . 1-18

Paper Handling Speciﬁcations . . . . . . . . . . . . . . . . . . . 1-19

Printable Area

Hewlett-Packard Print Cartridge Speciﬁcations . . . . . . . . . . . . . 1-21

. . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Product Information 1-1

Model Numbers and Product Positioning

Table 1-1. The HP DeskJet 400 Printer Model Numbers and Product Positioning

Printer

HP DeskJet 400 Printer

Model

Number

C2642A C2642B

Model Status Product Positioning

Available

Professional quality black printing and easy-to-add color printing option for the home and small ofﬁce users.

Support Tools

Hewlett-Packard recommends the following tools for supporting HP DeskJet 400 printer.

• Dial caliper or accurate linear scale

• Tissue paper

• Cotton swabs

• Clean lint-free soft cloth

• Brush or small computer vacuum cleaner

1-2 Product Information

Features and Beneﬁts

Feature Beneﬁt

Table 1-2. HP DeskJet 400 Printer Features and Beneﬁts

Black output resolution:

• 600 by 300 dots per inch Prints on plain paper Drop-on-demand thermal inkjet printing Paper tray that is foldable

2 to 3 pages per minute printing Support for major MS DOS and Windows 3.1 and

above applications Supports color graphics output with major

MS DOS applications Supports all Windows applications in color

using the HP printer driver , included with the printer The HP DeskJet 400 printer comes with the

enhanced HP ColorSmart printer driver High-quality color graphics capability Internal landscape fonts (for DOS)

Letter-quality output at an affordable price.

No special paper required. Proven reliable, letter-quality, and quiet printing solution. Flexible media handling. The paper tray can load paper and

transparencies automatically. Fast generation of hard-copy output. Conﬁdence in software compatibility.

Good coverage of the top-tier graphics packages in the DOS environment.

Conﬁdence in software compatibility for color printing.

Produces vibrant colors at the touch of a button.

Create high-quality color documents. Useful for DOS spreadsheet applications.

Product Information 1-3

Table 1-2. HP DeskJet 400 Printer Features and Beneﬁts (Continued)

Feature Beneﬁt

TrueType scalable fonts support in Windows using the HP printer driver included with the printer The HP DeskJet 400 also supports TrueType scalable fonts

Grayscale output in Windows using the HP printer driver

Transparency support (black and color) Presentation quality color output capability using

HP Premium Paper HP Premium Glossy Paper support (black and color) Customer replaceable black print cartridge with

water resistant ink Compatible with the tri-chamber color print

cartridge, part number 51625A (cyan, magenta, and yellow inks)

Print cartridge storage container available with the Color Kit

Create any size text needed in Windows 3.1.

256 levels of grayscale with enhanced dithering using the current HP DeskJet 400 printer driver.

Create effective high-quality presentations in black or color. Print vibrant color documents.

Create high-quality pages in black or color. Easy to replace. Smudge-resistant permanent ink.

Same convenient, clean, and easy to use solution as black, only for color printing.

Maintain a long life of letter-quality output from black and color print cartridges.

1-4 Product Information

Views

paper feed button

change cartridge button

paper size selector (A4/LTR)

power button

paper separator

paper tray

paper width guide

manual feed slot

power socket

parallel port

cable track

Figure 1-1. The HP DeskJet 400 Printer

print cartridge holder

envelope lever

printer door

Note

Figure 1-2. The HP DeskJet 400 Printer (Internal View)

• For physical dimensions, see “Physical Speciﬁcations” later in this chapter.

Product Information 1-5

Printer Options

The HP DeskJet 400 printer uses a power adapter. When replacing the power adapter, quote the power Adapter number listed below.

Table 1-3. HP DeskJet 400 Printer Options

Region

or

Country

Argentina C2642A #AC8 9100-5129 US English/French/L.Spanish/B.Portuguese

Australia C2642A #ABG 9100-5127 UK English

Canada/Brazil/Mexico C2642A #ABM 8120-6732 US English/French/L.Spanish/B.Portuguese

Chile C2642A #AKV 9100-5346 US English/French/L.Spanish/B.Portuguese

China C2642A #AB2 9100-5129 Simpliﬁed Chinese

Central Europe C2642A #ACT 8120-6731 German/French/Dutch/UK English

ECE C2642 #AKG 8120-6731 Polish/Czech/Hungarian/Hebrew

Hong Kong C2642A #AB5 9100-5348 UK English

Intercon C2642A #ABK 8120-6731 UK English

India C2642 #ACJ 9100-5128 UK English

Nordics

HP DeskJet

400 Printer

Option

Number

C2642A #ABN 8120-6731 Norwegian/Swedish/Danish/Finnish

Power

Adapter

Included

Language of

User Documentation

Russia/Mediterranean C2642A #ACB 8120-6731 Russian/Greek/Turkish/Arabic

Spain/Italy C2642A #ABE 8120-6731 Spanish /Italian/Portuguese/UK English

South Africa C2642A #ACQ 9100-5128 German/French/Dutch/UK English

Taiwan C2642A #AB0 8120-6732 Traditional Chinese

United

Kingdom

United

Kingdom

U.S. C2642A #ABA 8120-6732 US English

1-6 Product Information

C2642A #ABU 9100-5131 German/French/Dutch/UK English

C2642B #ABU 9100-5131 UK English

J

Power Adapter Part Numbers

Table 1-4. Power Adapters

Plug Type

DJP610

Country

or Region

Power Adapter

Part Number

Region’s

AC Voltage

U.S. Canada Mexico

D

Brazil

8120-6732 120 Vac

Hong Kong 9100-5348 220 Vac

Australia 9100-5127 240 Vac

DJP610

DJP611

Europe

8120-6731 230 Vac

UK 9100-5131 240 Vac

South Africa 9100-5128 220 Vac

Product Information 1-7

Table 1-4. Power Adapters (Continued)

Plug Type

Country

or Region

China

Argentina

Chile

Latin America

Power Adapter

Part Number

9100-5129 220 Vac

9100-5346

Region’s

AC Voltage

220 V AC

1-8 Product Information

Supplies and Accessories

Table 1-5. HP DeskJet 400 Printer Supplies and Accessories

Part Number Supply/Accessory Description

51626A Black print cartridge 51625A Color print cartridge

C3280A C3281A C3282A

Color Kit, including the color print cartridge (cyan, magenta, and yellow inks) and cartridge storage container U.S.A. Europe Latin America and Asia-Paciﬁc

C2950A C2951A

C3834A C3828A C3835A C3832A C3836A C3833A C3837A C3831A 51634Y 51634Z

92296A 92296B 92296C 92296D 92296E

92296F 92296G 92296H 92296J 92296K

HP parallel cables

Media

Premium Transparency (US Letter, 50 sheets): 8 Premium Transparency (US Letter, 20 sheets): 8 Premium Transparency (A4, 50 sheets): Premium Transparency (A4, 20 sheets): Premium Glossy Paper (US Letter, 50 sheets): 8 Premium Glossy Paper (US Letter, 10 sheets): 8 Premium Glossy Paper (A4, 50 sheets) Premium Glossy Paper (A4, 10 sheets) Premium InkJet Paper (US Letter, 200 sheets): 8 Premium InkJet Paper (A4, 200 sheets):

HP Labels:

5

Addressing (1 x 2 Addressing (1

1

3

/

x 4 in.)

/

8

in.)

Addressing (1 x 4 in.) Addressing (2 x 4 in.)

1

Shipping (3 Return Address ( File Folder (

1

2

3

/

-in. disk (2

1

4

5

/

-in. disk (1

Full sheet (11 x 8

3

/

x 4 in.)

2

3

/

x 3

3

4

/

1

2

/

1

2

/

x 1

7

16

/

in.)

3

4

x 2

/

x 4 in.)

1

2

/

in.)

3

4

/

in.)

1

/

2

1

/

2

1

/

x 11 in.

2

1

/

x 11 in.

2

1

/

2

x 11 in. x 11 in.

x 11 in.

Product Information 1-9

User Documentation

Table 1-6. Available HP DeskJet 400 Printer’s User Documentation Kits

Language User Documentation Kit

Part Number

HP DeskJet 400

Chinese (Traditional) C2642-90108

Chinese (Simpliﬁed) C2642-90109

English

(USA, Canada, Latin America)

English-International

(Europe and other areas)

German/French/Dutch/UK

Norwegian/Swedish/Dannish/Finnish C2642-90104

Polish/Czech/Hebrew/Hungarian C2642-90105

Russian/Greek/Turkish/Arabic C2642-90106

Spanish/Italian/Portuguese/UK C2642-90103

US/French/L.Spanish/B.Portuguese C2642-90101

C2642-90100

C2642-90107

C2642-90102

1-10 Product Information

Internal Fonts

Note

Windows 3.1 does not support these internal fonts. The HP DeskJet 400 printer driver uses TrueType

fonts when printing from Windows 3.1 (see “Selecting a Printer Driver” in chapter 4).

Table 1-7. Internal Portrait Fonts

Portrait Fonts Comments

Courier Upright (6 and 12 point)

5 cpi 10 cpi

16.67 cpi 20 cpi

Courier Italic

5 cpi 10 cpi 20 cpi

Letter Gothic

6 cpi 12 cpi 24 cpi

Letter Gothic Italic

6 cpi 12 cpi 24 cpi

(6 and 12 point)

The HP DeskJet 400 printer can print all available portrait fonts in the following modes and enhancements:

Modes

– Draft – Letter-Quality

Enhancements

– Normal – Bold

CG Times ( 6 and 12 point)

Proportional spacing

CG Times Italic (6 and 12 point)

Proportional spacing

Table 1-8. Internal Landscape Fonts

Landscape Font Comments

Courier Upright (6, 12 and 24 point)

10 cpi

16.67 cpi 20 cpi

The HP DeskJet 400 printer can print all available landscape fonts in the following modes and enhancements:

Modes

– Draft – Letter-Quality

Enhancements

– Normal – Bold

Product Information 1-11

Speciﬁcations

Print modes Draft and Letter-Quality (LQ) Print speed

Draft Letter-Quality

Mechanism speed (burst at 10 cpi)

Draft Letter-Quality

Programming command set HP PCL Level 3, with extensions (see appendix A)

Table 1-9. Performance Speciﬁcations

Category Speciﬁcation

3 pages per minute (ppm) 2 ppm

330 characters per second (cps) 167 cps

Print resolution (horizontal

Draft Letter-Quality

✕

vertical)

✕

150

300 dots per inch

✕

600

300 dots per inch (black),

✕

300

300 dots per inch (color) Internal fonts (built-in) See tables 1-7 and 1-8. Character sets HP Roman8, PC-8 (D/N), ISO 7 bit languages (German,

French, Italian, Norwegian, Portuguese, Swedish, Spanish, UK), PC-850, ASCII, ECMA-94 Latin 1, and HP Legal

Paper feed Manual single sheet feeding

Paper tray can hold up to 50 sheets of 16 lb. (60 g/m

2

)

paper Printable area See ﬁgures 1-5 and 1-6, and table 1-18. Printer lights and buttons See table 3-1.

1-12 Product Information

Table 1-10. Reliability Speciﬁcations

Category Speciﬁcation

Printer usage 5,000 pages per year Mean time between failures (MTBF) 20,000 hours Mechanism life 25,000 pages

Table 1-11. Graphics Resolution

Horizontal Resolution Vertical Resolution

75 pixels per inch (ppi) 75 ppi 16

100 ppi 100 ppi 9 150 ppi 150 ppi 4

Number of

Dots Per Pixel

300 ppi 300 ppi 1

Table 1-12. Interface Speciﬁcations

Category Speciﬁcation

Interface Centronics parallel Receive buffer size 16K or 48K (using DJPMenu)

Product Information 1-13

Table 1-13. Physical Speciﬁcations

Item

Printer with the paper tray closed

Width Height Depth

Printer with the paper tray extended

Width Height Depth

Figure 1-7

Reference

A B C

A D E

Approximate

Dimensions

13.7 in. (348.5 mm)

6.96 in. (176.9 mm)

6.43 in. (163.3 mm) 6.6 lb (3 kg)

13.7 in. (348.5 mm)

6.96 in. (176.9 mm)

11.1 in. (281.9 mm)

Approximate

Weight

B

A

C

D

E

Figure 1-3. Physical Specifications

1-14 Product Information

Table 1-14. Packaging Dimensions Speciﬁcations

H D 4

Packaging Dimensions

Speciﬁcations

Length Width Height

Optional

Colour

Couleur en

P

Option

eskJe t

00

Personal Inkjet Printer Imprimante Jet d’ encre Personnelle

Figure 1-8 Reference Dimensions of Package

A B

C

H

• HP’s lowest-priced personal printer

• Professional quality black printing

• Compact and easy to set up

• L’imprimante personnelle la moins chère de HP

• Impressions monochromesde qualitéprofessionnelle

• Petites dimensions et facilité d’installation

L

of the World

Famous Cities

HP DeskJet 400

Beneﬁits

• Small footprint

• Crisp, clear black printing with HP’s Resolution Enhancement technology

• Enhanced 256 grayscale for great-looking graphics

• Easy to add colour with optional HP Color Kit (C3281A)

• Vivid colours at the touch of a button with HP’s ColorSmart technology

• Prints fast—up to 3 pages per minute

• Automatic 50-page sheet feeding

• Compatible with Windows and DOS applications (see Minimum System Requirements)

• HP quality and reliability

Avantages

• Faible encombrement

• Impressions noires nettes et contrastées grâce à REt

• 256 niveaux de gris pour des graphiques photo-réalistes

• Impression couleur aisée avec le Kit couleur optionnel (C3281A)

• Couleurs éclatantes obtenues en une seule pression de touche avec HP ColorSmart

• Vitesse d’impression de 3 pages/minute

• Alimentation automatique de 50 pages

• Compatibilité avec les applications Windows et DOS (voir conﬁguration minimale du système)

• Qualité et ﬁabilité HP

The EPA, as a matter of policy does not endorse any particular company or its products. La responsabilité de l’EPA (Agence américaine pour les économies d’énergie) ne saurait être engagée par des entreprises ou des produits

Recyclable Packaging. Emballage Recyclable. Recycelbare Verpackung. Verpakking Geschikt voor Kringloopgebruik.

utilisant son label “Energy Star”. Die EPA unterstützt grundsätzlich keine bestimmten Unternehmen oder deren Verfahren. Het EPA doet principieel geen aanbevelingen ver speciﬁieke fabrikanten of produkten

17.7 in. (450 mm)

9.1 in. (230 mm)

11.2 in. (285 mm)

H

Vorteile

• Geringer Platzbedarf

• Gestochen scharfe Kanten mit der Resolution Enhancement technology von HP

• Erweiterter Graustufenbereich mit 256 Graustufen für eindrucksvolle Graﬁken

• Farbe kann mit dem FarberweiterungssetHP Color Kit problemlos hinzugefügt werden (C3281A)

• Leuchtende Farben mit der ColorSmarttechnologie von HP

• Hohe Druckgeschwindigkeit - bis zu 3 Seiten pro Minute

• Automatische Papierzufuhr für bis zu 50 Blatt

• Mit Windows-und DOS-Anwendungen kompatibel (siehe System-Mindestanforderungen)

• HP Qualität und Zuverlässigkeit

Voordelen

• Klein model

• Scherpe, zwarte afdrukken met HP Resolution Enhancement technologie

• 256 grijstinten zorgen voor schitterende afbeeldingen

• Kleur eenvoudig toe te voegen met de optionele HP kleuren-kit (C3281A)

• Natuurlijke kleuren met één knop dankzij de HP ColorSmart technologie

• Afdruksnelheid maximaal 3 pagina’s per minuut

• Automatische invoer van 50 pagina’s

• Compatibel met Windows en DOS applicaties (zie Minimum systeemeisen)

• HP kwaliteit en betrouwbaarheid

C

A

B

Figure 1-4. Packaging Dimensions Specifications

Product Information 1-15

Category Speciﬁcation

Temperature

Operating Non-operating Recommended operating

Relative humidity

Operating with paper Operating with transparencies Non-operating

Altitude

Printer

Operating Non-operating

Print cartridge

Operating Non-operating

Table 1-15. Environmental Speciﬁcations

5 ° to 40 ° C (41 ° to 104°F)

-40° to 60° C (-40° to 140° F) 15° to 35° C (59° to 95° F)

20% to 80% RH at 30°C 30% to 80% RH at 30°C 95% RH at 65°C

0 to 4600 meters (15,000 feet) 0 to 15,300 meters (50,000 feet)

0 to 4600 meters (15,000 feet) 0 to 7300 meters (24,000 feet)

Mechanical vibration

Frequency range Operating

Random

Non-operating

Random

Swept sine

Noise levels per ISO 9296

Sound pressure (at 1 meter bystander position) Sound power

Electrostatic discharge

No soft failures

2.5% or fewer soft failures No hard failures

5 to 500 Hz Approximately 0.21 G rms Approximately 2.09 G rms

0.5 G (0 to peak)

46 dB(A)

6.4 B(A)

0 to 5000 V <15,000 V <25,000 V

1-16 Product Information

Table 1-16. Product Safety Speciﬁcations

Item Safety Certiﬁcation

Power Adapter UL

CSA TÜV SEMKO NEMKO KEMA FIMKO LCIE SECV DEMKO SEV MITI NOM1

Printer with Power Adapter UL

CSA TÜV NOM1

Item EMI Certiﬁcation

Printer with power adapter FCC Class B when used with a Class B computing device (U.S.A.)

EMC Directive 89/336/EEC (European Community) VCCI (Japan) SABS (South Africa)

Product Information 1-17