HP 3YW75A User Manual

User Guide

HP Smart Tank Plus 550 series

HP company notices

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Table of contents

1 Get started ................................................................................................................................................... 1

Printer parts ........................................................................................................................................................... 2

Get to know the ink tank system ........................................................................................................................... 4

Control panel features ........................................................................................................................................... 5

Control panel lights and display icons status ....................................................................................................... 7

Change the default paper settings detected by printer ...................................................................................... 14

Paper basics ......................................................................................................................................................... 15

Open the HP printer software (Windows) ............................................................................................................ 17

Use the HP Smart app to print, scan, and troubleshoot ..................................................................................... 18

Sleep mode .......................................................................................................................................................... 19

Quiet Mode ........................................................................................................................................................... 20

Auto-O ............................................................................................................................................................... 21

2 Print ........................................................................................................................................................... 22

Load media .......................................................................................................................................................... 23

Print documents .................................................................................................................................................. 27

Print photos ......................................................................................................................................................... 28

Print envelopes .................................................................................................................................................... 29

Print using the HP Smart app .............................................................................................................................. 30

Print using the maximum dpi .............................................................................................................................. 31

Print using a Mac desktop or laptop .................................................................................................................... 32

Print with mobile devices .................................................................................................................................... 33

Tips for print success ........................................................................................................................................... 34

View print job status and manage print jobs (Windows) .................................................................................... 36

Customize your printer (Windows) ...................................................................................................................... 37

3 Use Web Services ......................................................................................................................................... 38

What are Web Services? ....................................................................................................................................... 39

Set up Web Services ............................................................................................................................................. 40

Print with HP ePrint ............................................................................................................................................. 41

Use the HP Connected website ............................................................................................................................ 42

ENWW iii

Remove Web Services .......................................................................................................................................... 43

4 Copy and scan .............................................................................................................................................. 44

Copy documents .................................................................................................................................................. 45

Load original ........................................................................................................................................................ 46

Scan using the HP Smart app .............................................................................................................................. 47

Scan using the HP printer software ..................................................................................................................... 50

Scan using Webscan ............................................................................................................................................ 52

Tips for successful scanning and copying ........................................................................................................... 53

5 Manage ink and printhead ............................................................................................................................ 54

Ink levels .............................................................................................................................................................. 55

Rell ink tanks ..................................................................................................................................................... 56

Order ink supplies ................................................................................................................................................ 59

Print with black ink only ...................................................................................................................................... 60

Improve print quality ........................................................................................................................................... 61

Align printheads (cartridges) ............................................................................................................................... 63

Clean printheads (cartridges) .............................................................................................................................. 64

Clean printer ........................................................................................................................................................ 65

Tips for working with ink and printhead ............................................................................................................. 66

Move printer ......................................................................................................................................................... 67

6 Connect ...................................................................................................................................................... 68

Before you begin .................................................................................................................................................. 69

To place the printer in setup mode ...................................................................................................................... 70

Connect your printer to a wireless network with a router .................................................................................. 71

Connect wirelessly to the printer without a router (Wi-Fi Direct) ....................................................................... 73

Connect your printer by using the HP Smart app ................................................................................................ 76

Change wireless settings ..................................................................................................................................... 77

Connect your printer to your computer with a USB cable (non-network connection) ....................................... 78

Change from a USB connection to a wireless network ....................................................................................... 79

Use advanced printer management tools (for networked printers) ................................................................... 80

Tips for setting up and using a networked printer ............................................................................................. 82

7 Solve a problem ........................................................................................................................................... 83

Get help with HP online troubleshooting ............................................................................................................ 84

Get more help ...................................................................................................................................................... 85

Printer control panel errors ................................................................................................................................. 86

Get help from the HP Smart app ......................................................................................................................... 87

Jams and paper-feed issues ................................................................................................................................ 88

iv ENWW

Cartridge problem ................................................................................................................................................ 94

Printing issues ................................................................................................................................................... 101

Copy issues ........................................................................................................................................................ 105

Scan issues ........................................................................................................................................................ 106

Network and connection issues ........................................................................................................................ 107

Printer hardware issues ..................................................................................................................................... 109

Solve problems using Web Services .................................................................................................................. 110

Restore original factory defaults and settings ................................................................................................. 111

Maintain the printer ........................................................................................................................................... 112

HP support ......................................................................................................................................................... 114

Appendix A Technical information ................................................................................................................. 116

Specications ..................................................................................................................................................... 117

Regulatory notices ............................................................................................................................................. 119

Environmental product stewardship program .................................................................................................. 123

Index ........................................................................................................................................................... 131

ENWW v

vi ENWW

1 Get started

●

Printer parts

●

Get to know the ink tank system

●

Control panel features

●

Control panel lights and display icons status

●

Change the default paper settings detected by printer

●

Paper basics

●

Open the HP printer software (Windows)

●

Use the HP Smart app to print, scan, and troubleshoot

●

●

●

Sleep mode

Quiet Mode

Auto-O

ENWW 1

Printer parts

1 Paper-width guide

2 Input tray

3 Input tray shield

4 Scanner lid

5 Scanner glass

6 Printhead access door

7 Front door

8 Ink tank

9 Ink tank cap

10 Output tray

11 Output tray extender (also referred to as the tray extender)

12 Control panel

2 Chapter 1 Get started ENWW

13 Printheads

14 Printhead latch

15 USB port

16 Power connection

ENWW Printer parts 3

Get to know the ink tank system

Term Denition

Printheads The printheads are the components in the print mechanism that apply ink to the paper. There are two

printheads: a black ink printhead and a color ink printhead.

CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so.

Printhead latch The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is

properly closed to avoid problems such as carriage jams.

CAUTION: After you have set up the printer, do not open the printhead latch unless instructed to do so.

Ink tanks There are four ink tanks. Each ink tank corresponds to an individual color: cyan, magenta, yellow and,

black.

Ink tank caps Ink tank caps are plugs that seal each ink tank.

Alignment Alignment is a process of aligning the printheads to improve print quality.

For more information about alignment, see Printhead Alignment icon on page 10.

4 Chapter 1 Get started ENWW

Control panel features

Overview of buttons and lights

Feature Description

1 Cancel button: Stops the current operation.

2 Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).

Resume light: Indicates the printer is in a warning or error state.

3 Color Copy button: Starts a color copy job. To increase the number counter, press and hold the button.

Copying starts two seconds after the last button press.

4 Black Copy button: Starts a black-and-white copy job. To increase the number counter, press and hold the

button. Copying starts two seconds after the last button press.

5 Ink/Printhead light: Indicates ink tank or printhead problems.

6 Color Printhead icon and Black Printhead icon.

7 Control Panel Display: Indicates number counter, paper related issues, printhead problems, ink tank

issues, Wi-Fi Direct status, wireless status, and signal strength.

8 Wireless button: Turns wireless capabilities on or o.

Wireless light: Indicates whether the printer is connected to a wireless network. A blinking Wireless light

indicates that the printer is not connected to a network or is trying to connect. During setup, it also
indicates the printer is in setup mode.

NOTE: If more than two hours have passed since you rst turned on the printer and you have not set up

the printer wirelessly, you can place the printer in network setup mode by restoring the printer network
settings. The setup mode will last for two hours. For information on how to restore the printer network
settings, see Restore original factory defaults and settings on page 111.

9 Information button: Press this button to print an information page. The page provides information on the

printer, the printer email address, Wi-Fi Direct, network connection, and mobile printing.

10 Power button: Turns the printer on or o.

ENWW Control panel features 5

Control panel display icons

Icon Description

Number Counter icon: Shows the number counter when you are copying documents, changes to the
letter A when the printer is doing printhead alignment, and shows the letter E and a number when the
printer is in an error state.

Paper Error icon: Indicates a paper-related error.

Alert icon: Indicates an error.

The CMYK icons and Ink icons are used to indicate status of the four ink tanks in the printer.

Each set of icons corresponds to an ink tank: cyan, magenta, yellow and, black.

Printhead icons: The left printhead icon ashing shows an error related to the tri-color printhead, and
the right icon ashing shows an error related to the black printhead.

Wi-Fi Direct icon: Indicates Wi-Fi Direct is on.

Wireless status icons: Show the status of a wireless connection.

The wireless status icons consist of three icons: (the Wireless icon), (the Wireless Attention

icon), and (the Signal Bars icon)

6 Chapter 1 Get started ENWW

Control panel lights and display icons status

Power button light

Status Description

On The printer is on.

O The printer is powered o.

Dimmed Indicates the printer is in Sleep mode.

● The printer automatically enters Sleep mode after 5 minutes of inactivity.

● The printer automatically turns o after 2 hours of inactivity if:

– Printer is not connected to other devices through USB connection, and

– Wireless, Wi-Fi Direct, and Bluetooth are turned o.

Blinking

Fast blinking If the printhead access door is open, close it. If the printhead access door is closed and the light is

Wireless light and icons

The Wireless light next to (the Wireless button) and the wireless status icons on the control panel display

work together to indicate the status of a wireless connection.

The Wireless light and Wireless status icons will only light up after alignment is completed during initial
setup.

Status Description

The Wireless light, the Wireless icon, and the Signal Bars icon are
on.

The printer is processing a job. To cancel the job, press (the Cancel button).

blinking fast, the printer is in an error state that you can resolve by following the on-screen
messages from the computer. If you do not see any on-screen messages, try printing a document to
generate an on-screen message.

The printer is connected to a wireless network.

The Wireless light is o. The wireless capability of the printer is o. To turn on the wireless

capability, press (the Wireless button).

ENWW Control panel lights and display icons status 7

Status Description

The Wireless light is blinking, the Wireless icon is on, and the
Signal Bars icon are cycling.

The Wireless light blinks for three seconds and then turns o. The wireless capability of the printer is disabled.

The Wireless light is blinking, and the Wireless icon and Wireless
Attention icon are on.

The Wireless light is blinking, the Wireless icon is on, and the
Wireless Attention icon is blinking.

The printer is in Auto-wireless connect (AWC) mode.

Change the wireless settings. For more information, see Change

wireless settings on page 77.

There is no wireless signal.

● Make sure your wireless router or access point is powered

on.

● Move the printer closer to the wireless router.

One of the following might have occurred.

● The printer has a problem connecting to the wireless

network.

● An error occurs or an overlap session is detected when using

WPS.

Press (the Wireless button) and the (Information

button) together to run the wireless test, and then review the test
report for information on how to solve the problem.

The Wireless light is blinking, the Wireless icon is on, and the
Signal Bars are blinking together.

The Wireless light is blinking, and the Wireless icon is on. The wireless capability of the printer is on, but has not been

The Wireless light is blinking, the Wireless icon is on, the Signal
Bars are cycling, and the Wireless Attention light is on.

The printer is in the Wi-Fi Protected Setup (WPS) push mode.

congured.

The wireless capability of the printer is on and has been
congured before, and the printer is trying to connect to the
network.

8 Chapter 1 Get started ENWW

Wi-Fi Direct icon

Status Description

The Wi-Fi Direct icon is on. Wi-Fi Direct is turned on and ready to use.

The Wi-Fi Direct icon is o. Wi-Fi Direct is o.

Printhead icons and Ink/Printhead light

● The Alert icon, one of the Printhead icons, and the Ink/Printhead light are blinking.

Cause Solution

To turn the feature on or o, see To turn Wi-Fi Direct on or o

on page 73.

One of the following might have occurred.

– The corresponding printhead is missing.

– The corresponding printhead is installed incorrectly.

– The corresponding printhead still has an orange plug or

plastic tape on it.

– The corresponding printhead is incompatible or

damaged.

– Make sure both printheads are properly installed.

– Install any missing printhead.

– If both printheads are installed, remove the printhead

indicated, make sure there is no orange plug or plastic
tape on it, and then reinsert the printhead securely.

– Make sure that you are using the correct HP printheads

for your printer.

NOTE: For more information, see Cartridge problem

on page 94.

NOTE: Do not open the printhead latch unless

instructed to do so.

● The Alert icon, both Printhead icons, and the Ink/Printhead light are blinking.

ENWW Control panel lights and display icons status 9

Cause Solution

One of the following might have occurred.

– One or both printheads are missing.

– One or both printheads are installed incorrectly.

– One or both printheads still have an orange plug or

plastic tape on them.

– One or both printheads are incompatible or damaged.

Printhead Alignment icon

Alignment status icon

● The Number Counter icon shows an A or a blinking A.

Cause Solution

– Make sure both printheads are properly installed.

– Install any missing printheads.

– If both printheads are installed, remove the printheads,

make sure there is no orange plug or plastic tape on
them, and then reinsert the printheads securely.

– Make sure that you are using the correct HP printheads

for your printer.

NOTE: For more information, see Cartridge problem

on page 94.

NOTE: Do not open the printhead latch unless

instructed to do so.

The printer is doing printhead alignment.

A blinking "A" appears when the alignment page is being
printed or scanned.

It stops blinking after the page is printed or scanned.

"A" disappears after the scan when printhead alignment is
complete.

Once the alignment page is printed, place the printed page
print-side down on the scanner glass, and then press one of
the copy buttons on the control panel to scan the page.

Printhead alignment is complete after the scan.

NOTE: To learn how to load an original, see Load original

on page 46.

● The Number Counter icon shows a blinking A. The Alert icon, Resume light, and Power light are blinking.

Cause Solution

Printhead alignment failed. This occurs after you have
scanned the alignment page.

Try one of the following:

– Press (the Resume button) to reprint the alignment

page.

– Press one of the copy buttons to rescan the alignment

page.

If you do not do anything, printhead alignment gets canceled
after some time.

10 Chapter 1 Get started ENWW

Alert icon, Paper Error icon, and Resume light

● The Alert icon, the Paper Error icon, and the Resume light are on.

Cause Solution

There is no paper in the input tray. Load paper in the input tray.

● The Alert icon, the Paper Error icon, and the Resume light are blinking.

Cause Solution

For information about how to load paper, see Load media

on page 23.

The printer receives a printing job, and detects that there is no
paper in the input tray.

Number Counter icon

● The Number Counter icon is showing E1 or E2, and the Resume light is blinking.

Cause Solution

Paper width mismatch (E1) or Paper length mismatch (E2) has
occurred. When printing, the printer detects that the paper
size of the printing job does not match the width or length of
the paper loaded.

Load paper, and then press (the Resume button) to

continue printing.

1. Press (the Cancel button) to cancel printing.

2. Load paper that matches the size of the page you want

to print, or change the paper size settings in your
application to match the size of the paper you are using.

3. Print the document again.

TIP: You can change the default paper size

automatically detected by the printer. For more
information, see Change the default paper settings

detected by printer on page 14.

● The Number Counter icon is showing E3. At the same time, the Ink/Printhead light, and the Resume light

are blinking.

ENWW Control panel lights and display icons status 11

Cause Solution

The carriage inside the printer has stalled. 1. Open the front door, then the printhead access door.

2. Make sure the printhead latch is properly closed and the

print carriage is not obstructed. Do not open the
printhead latch.

3. Remove any jammed paper or other objects blocking the
carriage.

4. Close printhead access door and the front door.

5. Press (the Resume button) to continue printing or

press (the Cancel button). See Jams and paper-feed

issues on page 88 for more information.

● The Number Counter icon is showing E4, and the Resume light is blinking.

Cause Solution

There is a paper jam.

Clear the jam, and then press (the Resume button) to

continue printing.

For more information, see Jams and paper-feed issues

on page 88.

CAUTION: Do not open the printhead latch.

● The Number Counter icon is showing E5.

Cause Solution

The scanner is not working. Turn the printer o, and then on again.

If the problem persists, contact HP. The printer still prints even
if the scanner is not working.

● The Number Counter icon is showing E6.

12 Chapter 1 Get started ENWW

Cause Solution

The printer is in an error state. Reset the printer.

Ink icon, CMYK icon, and Ink/Printhead light

● The CMYK icons are on, and one or more Ink icons are blinking.

Cause Solution

Ink tank is low on ink. Rell the indicated ink tank that is low on ink.

● The CMYK icons are on, and one or more Ink icons are blinking. The Ink/Printhead light is on.

1. Turn o the printer.

2. Unplug the power cord.

3. Wait a minute, and then plug the power cord back in.

4. Turn on the printer.

If the problem persists, contact HP.

Cause Solution

Ink tank is very low on ink. Rell the indicated ink tank that is very low on ink.

● The Number Counter icon shows E7. The CMYK icons are on. The Ink/Printhead light, one or more Ink

icons, and the Alert icon are blinking.

Cause Solution

Ink tank is out of ink. Rell the indicated ink tank that is out of ink.

ENWW Control panel lights and display icons status 13

Change the default paper settings detected by printer

The printer can automatically detect whether the input tray is loaded with paper and also detect whether the
loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size
detected by the printer.

To change the default paper settings from the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 80.

2. Click the Settings tab.

3. From the left menu, click Preferences, click Tray and Paper Management, and then make the necessary

changes.

4. Click Apply.

14 Chapter 1 Get started ENWW

Paper basics

The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at

www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●

Recommended papers for printing

●

Order HP paper supplies

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

● HP Premium Plus Photo Paper

● HP Advanced Photo Paper

● HP Everyday Photo Paper

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.

This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store­processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

● HP Photo Value Packs

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP

ENWW Paper basics 15

printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.

Business documents

● HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.

● HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near­photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.

● HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near­photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.

Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.

● HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two­sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.

● HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.

● HP Oce Paper

HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.

● HP Oce Recycled Paper

HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.

Order HP paper supplies

The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

16 Chapter 1 Get started ENWW

Open the HP printer software (Windows)

You can use the HP printer software to congure the printer settings, check estimated ink levels, order
printing supplies, maintain the printer, resolve printing issues, and more. More information about the
available printer software options is provided throughout this guide.

After installing the HP printer software, depending on your operating system, do one of the following:

NOTE: If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print,

scan, and troubleshoot on page 18.

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the

icon with the printer name.

● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the

printer name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select

the printer name.

● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for

the printer, and then select the icon with the printer name.

ENWW Open the HP printer software (Windows) 17

Use the HP Smart app to print, scan, and troubleshoot

HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and
images through email, text messages, and popular cloud and social media services (such as iCloud, Google
Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.

NOTE: The HP Smart app is supported on iOS, Android, Windows 10, OS X 10.11, and macOS 10.12 and later

devices. The app might not be available in all languages. Some features might not be available with all printer
models.

Get more information about the HP Smart app

For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart

app on page 30, Scan using the HP Smart app on page 47, and Get help from the HP Smart app
on page 87. For more information, you can also visit:

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

● Mac: www.hp.com/go/hpsmartmac-help

To install the HP Smart app and connect to your printer

1. To get the HP Smart app, visit 123.hp.com to download and install the app.

Users of iOS, Android, and Windows 10 devices can also get the app from the device's app store.

2. After installation, open the app.

● iOS/Android: From the device desktop or app menu, tap HP Smart.

● Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.

● Mac: From the Launchpad, select the HP Smart app.

3. Connect to your printer. For information, see Connect your printer by using the HP Smart app

on page 76.

18 Chapter 1 Get started ENWW

Sleep mode

● Power usage is reduced while in Sleep mode.

● After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

● The Power button light is dimmed and the printer control panel display is o in Sleep mode.

● Pressing any button on the control panel, or sending a print or scan job can wake up the printer from

sleep mode.

To change the Sleep mode settings from the Embedded Web Server (EWS)

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 80.

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode, and select the desired option.

4. Click Apply.

ENWW Sleep mode 19

Quiet Mode

Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at
normal speed, turn Quiet Mode o. Quiet Mode is o by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or

envelopes, the printer works in the same way as when Quiet Mode is o.

To turn Quiet Mode on or o from the printer software (Windows)

1. Open the HP printer software. For more information, see Open the HP printer software (Windows)

on page 17.

2. Click the Quiet Mode tab.

NOTE: The Quiet mode tab is available only if the printer is connected from the HP printer software.

3. Click On or O.

4. Click Save Setting.

To turn Quiet Mode on or o from the Embedded Web Server (EWS)

1. Open the EWS. For more information, see Open the embedded web server on page 80.

2. Click the Settings tab.

3. In the Preferences section, select Quiet Mode, and then select On or O

4. Click Apply.

20 Chapter 1 Get started ENWW

Auto-O

This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.

If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.

● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi

● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer

Direct capability, or is not using these capabilities.

with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

TIP: To conserve battery power, you can enable Auto-O, even when the printer is connected or

wireless is turned on.

ENWW Auto-O 21

2 Print

●

Load media

●

Print documents

●

Print photos

●

Print envelopes

●

Print using the HP Smart app

●

Print using the maximum dpi

●

Print using a Mac desktop or laptop

●

Print with mobile devices

●

Tips for print success

●

View print job status and manage print jobs (Windows)

●

Customize your printer (Windows)

22 Chapter 2 Print ENWW

Load media

To load paper

1. Raise the input tray.

2. Slide the paper-width guide to the left.

3. Insert a stack of paper into the input tray with the short edge down and the print-side up, and slide the

stack of paper down until it stops.

If you are loading small-size paper (like photo paper), make sure the paper stack is aligned with the far­right side of the tray.

ENWW Load media 23

4. Slide the paper-width guide to the right until it stops at the edge of the paper.

5. Pull out the output tray and the tray extender.

To load envelopes

1. Raise the input tray.

24 Chapter 2 Print ENWW

2. Slide the paper-width guide to the left.

3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes

down until it stops.

The side to be printed on should face up.

a. For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side

and facing down.

b. For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top

and facing down.

ENWW Load media 25

4. Slide the paper-width guide to the right against the stack of envelopes until it stops.

5. Pull out the output tray and the tray extender.

26 Chapter 2 Print ENWW

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 23.

To print a document (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

To print on both sides of the page (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut,

and then select an option from the Print On Both Sides Manually drop-down list.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

ENWW Print documents 27

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 23.

To print a photo on photo paper (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper

so it does not start to curl, which could reduce the quality of your printout.

28 Chapter 2 Print ENWW

Print envelopes

Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes
that have clasps or windows. For more information about loading envelopes, see Load media on page 23.

NOTE: For details on how to format text for printing on envelopes, refer to the documentation of the

application that you are using.

To print an envelope (Windows)

1. From the File menu in your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.

To change other print settings, click the other tabs.

To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray.

5. Click OK to close the Properties dialog box.

6. Click Print or OK to begin printing.

ENWW Print envelopes 29

Print using the HP Smart app

This section provides basic instructions for using the HP Smart app to print from your iOS, Android, Windows,
and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and

troubleshoot on page 18.

To begin using the HP Smart app to print

1. Load paper in the input tray. For more information, see Load media on page 23.

2. Open the HP Smart app on your device.

3. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent
printer or add a new printer.

To print from Android or iOS device

1. On the Home screen of HP Smart, tap a printing option (for example, Print Photos or Print Facebook

Photos, etc.). You can print photos and documents from your device, cloud storage, or social media

sites.

2. Select the photo or document you want to print.

3. Tap Print.

To print from a Windows 10 device

1. On the Home screen of HP Smart, click or tap Print at the bottom of the screen.

2. Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.

Select Print Document, locate a PDF document you want to print, and then click or tap Print.

3. Select the appropriate options. To view more settings, click or tap More settings.

For more information about printing settings, see Tips for print success on page 34.

4. Click or tap Print to begin printing.

To print from a Mac device

1. On the Home screen of HP Smart, click Print tile, and then click Print Document or Print Photo.

2. Locate the document or photo in the Documents folder or Pictures library, or browse to another folder

where the le is saved.

3. Select the document or photo you want, and then click Print.

4. Select a dierent printer or make any changes to the print settings, such as paper size or output quality.

5. Click Print.

30 Chapter 2 Print ENWW

Print using the maximum dpi

Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.

Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.

For supported print resolutions, visit the printer support website at www.support.hp.com.

To print in maximum dpi mode (Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

● Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size.
From the Paper Type drop-down list, select the appropriate paper type.

● Click the Advanced tab, and then select Print in Max DPI.

Windows 7

● Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.

● Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.

In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to
close the Advanced Options dialog.

For more printing tips, see Printer settings tips on page 34.

5. Conrm the orientation on the Layout tab, and then click OK to print.

ENWW Print using the maximum dpi 31

Print using a Mac desktop or laptop

Instructions for HP AirPrint-compatible printers and Mac computers with OS X 10.11 and macOS 10.12 and
later.

Printer connected to network

If your printer is already set up and connected to your wireless network, you can enable printing from a Mac
desktop or laptop using the System Preferences menu.

1. Open System Preferences and select Printers and Scanners.

2. Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network

printers, then click Add. This will install the available print, scan, or fax drivers for your printer.

These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and
printer alerts.

Printer not connected to network

▲ If you have not set up or connected your printer to your network, go to 123.hp.com to install the

necessary software.

32 Chapter 2 Print ENWW

Print with mobile devices

Print from mobile devices

You can print documents and photos directly from your mobile devices, including iOS, Android, Windows
Mobile, Chromebook and Amazon Kindle.

NOTE: You can also use the HP Smart app to print from mobile devices. For more information, see Print

using the HP Smart app on page 30.

To print from mobile devices

1. Make sure your printer and device are turned on and connected to the same wireless network.

TIP: If you want to print without connecting to a router, use Wi-Fi Direct to print from mobile device.

For more information, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page 73.

2. Enable printing on your mobile device:

● iOS: Use the Print option from the Share menu.

NOTE: Devices running iOS 4.2 or later have AirPrint® preinstalled.

● Android: Download the HP Print Service Plugin (supported by Android 4.4 devices and later) from
the Google Play Store and enable it on your device.

● Windows Mobile: Tap Print from the Device menu. No setup is required since the software is
preinstalled.

NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the

Add Printer wizard.

● Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.

● Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.

NOTE: For detailed information about enabling printing from your mobile devices, visit the HP Mobile

Printing website ( www.hp.com/go/mobileprinting ). If a local version of this website is not available in
your country/region or language, you might be directed to the HP Mobile Printing website in another
country/region or language.

3. Make sure the loaded paper matches the paper settings of the printer (see Load media on page 23 for

more information).

Accurately setting the paper size for the paper that is loaded enables your mobile device to know what
paper size it is printing.

NOTE: To change the default paper settings, see Change the default paper settings detected by printer

on page 14.

ENWW Print with mobile devices 33

Tips for print success

●

Paper loading tips

●

Printer settings tips

To print successfully, the HP printheads should be functioning properly, the ink tanks should be lled with
suicient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For
more information, see Tips for working with ink and printhead on page 66.

Print settings do not apply to copying or scanning.

Paper loading tips

● Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and

type to avoid a paper jam.

● Load the paper with side to be printed on facing up.

● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width

guide does not bend the paper in the input tray.

For more information, see Load media on page 23.

Printer settings tips

Printer settings tips (Windows)

● To change default print settings, open the HP printer software, click Print & Scan , and then click Set

Preferences. For information how to open the printer software, see Open the HP printer software

(Windows) on page 17.

TIP: To learn more about the options in the printer driver, hover your mouse over each option to view

the tooltips.

● You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut

stores the settings that are appropriate for a particular type of job, so that you can set all the options
with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the
desired shortcut, and then click OK.

To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or
Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name,
and then click OK.

To delete a printing shortcut, select it, and then click Delete.

NOTE: You cannot delete the default printing shortcuts.

● To understand paper and paper tray settings:

– Paper Size: Select the paper size you loaded in the input tray.

– Paper Source: Select the paper tray you loaded the paper into.

– Paper Type or Media: Select the paper type you are using.

34 Chapter 2 Print ENWW

● To understand color or black and white settings:

– Color: Uses black and color ink for full color prints.

– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and

white prints.

– High Quality Grayscale: Uses black and color ink to produce a wider range of black and grey tones

for high quality black and white prints.

● To understand print quality settings:

The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.

– Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.

– Normal: Suitable for most print jobs.

– Best: Better dpi than Normal.

– Print in Max DPI: Highest dpi setting available for print quality.

– HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved

print quality.

● To understand page and layout settings:

– Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.

– Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that

you can print on both sides of the paper.

○ Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when

printing on both sides of the paper.

○ Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when

printing on both sides of the paper.

– Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places

two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.

○ Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at

the left side. Select this option if your reading habit is from left to right.

○ Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears

at the right side. Select this option if your reading habit is from right to left.

– Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the

document with two or more pages per sheet.

– Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with

more than two pages per sheet.

– Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.

– Reverse page order or Page Order: Allows you to print pages from front to back or in reverse

order.

ENWW Tips for print success 35

View print job status and manage print jobs (Windows)

To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click
Print & Scan , and then click See What’s Printing.

36 Chapter 2 Print ENWW

Customize your printer (Windows)

To change the printer name, security settings, or other properties, open the HP printer software (available
from the Start menu), click Print & Scan , and then click Customize Your Printer.

ENWW Customize your printer (Windows) 37

3 Use Web Services

●

What are Web Services?

●

Set up Web Services

●

Print with HP ePrint

●

Use the HP Connected website

●

Remove Web Services

38 Chapter 3 Use Web Services ENWW

What are Web Services?

HP ePrint

● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,

from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint.

Once you have signed up for an account on HP Connected ( www.hpconnected.com ; might not be
available in all countries/regions), you can sign in to customize your printer’s HP ePrint email address,
control who can use the email address to print, and get help for HP ePrint.

ENWW What are Web Services? 39

Set up Web Services

Before you set up Web Services, make sure your printer is connected to the Internet using a wireless
connection.

To set up Web Services using the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 80.

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions

to accept the terms of use.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen

instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.

4. When the printer is connected to the server, the printer prints an information page. Follow the

instructions on the information page to nish the setup.

40 Chapter 3 Use Web Services ENWW

Print with HP ePrint

HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.

Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet
access.

To nd the HP ePrint email address

▲ Press (the Information button) to print an information page, and then nd the email address for your

printer from the page.

To print a document using HP ePrint

1. Make sure you have set up Web Services.

For more information, see Set up Web Services on page 40.

2. Email your document to the printer.

a. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see

the documentation provided with the application.

b. Create a new email and attach the document to print.

c. Send the email to the printer email address.

The printer prints the attached document.

NOTE: The email will be printed once it is received. As with any email, there is no guarantee when or

whether it will be received. You can check the print status on HP Connected ( www.hpconnected.com ;).
This site might not be available in all countries/regions.

NOTE: Documents printed with HP ePrint may appear dierent from the original. Style, formatting,

and text ow may dier from the original document. For documents that need to be printed with a
higher quality (such as legal documents), we recommend that you print from the software application
on your computer, where you will have more control over what your printout looks like.

To turn o HP ePrint using the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 80.

2. Click the Web Services tab.

3. From the left menu, click Web Services Settings, and then click Summary.

4. In the Web Services Settings section, click Turn o for HP ePrint.

NOTE: To remove all Web Services, see Remove Web Services on page 43.

Click here to go online for more information.

ENWW Print with HP ePrint 41

Use the HP Connected website

Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, and other free
services.

Go to the HP Connected website (might not be available in all countries/regions) for more information and
specic terms and conditions: www.hpconnected.com .

42 Chapter 3 Use Web Services ENWW

Remove Web Services

Use the following instructions to remove Web Services.

To remove Web Services using the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 80.

2. Click the Web Services tab.

3. From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on-

screen instructions.

ENWW Remove Web Services 43

4 Copy and scan

●

Copy documents

●

Load original

●

Scan using the HP Smart app

●

Scan using the HP printer software

●

Scan using Webscan

●

Tips for successful scanning and copying

44 Chapter 4 Copy and scan ENWW

Copy documents

NOTE: All documents are copied in normal quality print mode. You cannot change the print mode quality

when copying.

You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use

the HP Smart app to print, scan, and troubleshoot on page 18.

To copy documents

1. Load paper in the input tray.

For information about how to load paper, see Load media on page 23.

2. Load the original print-side down near the icon at the corner of the scanner glass.

For more information, see Load original on page 46.

3. Press either (the Black Copy button) or (the Color Copy button) to make a copy.

Copying will start two seconds after the last button press.

TIP: You can increase the number counter by pressing, and holding a copy button.

To change the paper settings when copying

Current paper
type Do this

Plain paper

Photo paper

Press and hold both copy buttons ( ) at the same time for three

seconds.

Press and hold both copy buttons ( ) at the same time for three

seconds.

To change to
this paper type

Photo paper

Plain paper

Printer display
shows this icon

ENWW Copy documents 45

Load original

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load the original print-side down near the icon at the corner of the scanner glass.

3. Close the scanner lid.

46 Chapter 4 Copy and scan ENWW

Scan using the HP Smart app

This section provides basic instructions for using the HP Smart app to scan from your iOS, Android, Windows,
and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and

troubleshoot on page 18.

You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section
below, depending on the type of device you are using.

●

Scan from an iOS or Android device

●

Scan from the printer to your Mac device

●

Scan from a Windows 10 device

Scan from an iOS or Android device

1. Open the HP Smart app on your device.

2. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent
printer or add a new printer.

3. Tap the scanning option you want to use.

● If you are using the device camera, make sure you are in a well-lit area, and the photo or document
does not blend in with the surface it rests on.

● If you are using the printer scanner, tap the Settings icon to select the input source and change the
scan settings, and then tap the Scan icon.

● If you select the option for les and photos, follow onscreen instructions to select the desired le,
make the desired changes, and save the changes.

4. When you have nished adjusting the scanned document or photo, save, share, or print it.

Scan from the printer to your Mac device

1. Load the original print-side down near the icon at the corner of the scanner glass on the printer.

2. Open the HP Smart app on your device.

3. On the Home screen of HP Smart app, make sure your printer is selected.

4. Click the Scan tile.

5. From the Scan window, make the desired changes, and then click Scan.

6. In the scan preview, click Edit to make the desired changes, and then apply the changes.

7. Click Add Pages to add pages to your scan job, if necessary, and then print, save, or share the scan.

ENWW Scan using the HP Smart app 47

Scan from a Windows 10 device

To scan a document or photo using the printer scanner

1. Load the original print-side down near the icon at the corner of the scanner glass on the printer.

2. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot

on page 18.

3. Select Scan, and then select Scanner.

4. Click or tap the Settings icon to modify the basic settings.

Select Glass from the Source drop-down list.

5. Click or tap the Preview icon to preview and adjust the image if necessary.

6. Click or tap the Scan icon.

7. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

8. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

To scan a document or photo using the device camera

If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot

on page 18.

2. Select Scan, and then select Camera.

3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of

the screen to take an image.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon

to share it with others.

48 Chapter 4 Copy and scan ENWW

To edit a previously scanned document or photo

HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned
document or photo on your device.

1. Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot

on page 18.

2. Select Scan, and then select Import.

3. Select the document or photo that you want to adjust, and then click or tap Open.

4. Adjust boundaries if needed. Click or tap the Apply icon.

5. Make other adjustments if necessary:

● Click or tap Add Pages to add more documents or photos.

● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,

saturation, or angle.

6. Select the le type you want, and then click or tap Save or Share to save the le or share it with others.

ENWW Scan using the HP Smart app 49

Scan using the HP printer software

●

Scan from a computer

●

Change scan settings (Windows)

●

Create a new scan shortcut (Windows)

Scan from a computer

Before scanning from a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on.

To scan a document or photo to a le (Windows)

1. Load the original print-side down near the icon at the corner of the scanner glass.

2. In the HP printer software (available from the Start menu), click Scan , and then click Scan a Document

or Photo .

3. Select the type of scan you want and then click Scan .

● Choose Save as PDF to save the document (or photo) as a PDF le.

● Choose Save as JPEG to save the photo (or document) as an image le.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 51.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

To scan a document or photo to email (Windows)

1. Load the original print-side down near the icon at the corner of the scanner glass.

2. In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document

or Photo .

3. Select the type of scan you want and then click Scan .

Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 51.

If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.

50 Chapter 4 Copy and scan ENWW

Change scan settings (Windows)

You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.

1. Load the original print-side down near the icon at the corner of the scanner glass.

2. In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document

or Photo .

3. Click the More link in the top right corner of the HP Scan dialog.

The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.

4. Click each section at the left of the detailed settings pane to review the settings in that section.

You can review and change most settings using drop-down menus.

Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this
pane to return to the detailed settings pane.

5. When you have nished changing settings, do one of the following:

● Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is

nished.

● Click the save icon to the right of the shortcut, and then click Scan .

Create a new scan shortcut (Windows)

You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.

1. Load the original print-side down near the icon at the corner of the scanner glass.

2. In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document

or Photo .

3. Click Create New Scan Shortcut .

4. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click

Create .

For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.

5. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right

of the shortcut.

NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for

any scan.

For more information, see Change scan settings (Windows) on page 51.

ENWW Scan using the HP printer software 51

Scan using Webscan

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.

This feature is available even if you did not install the printer software on your computer.

NOTE: By default, Webscan is o. You can enable this feature from the EWS.

If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.

To enable Webscan

1. Open the embedded web server. For more information, see Open the embedded web server

on page 80.

2. Click the Settings tab.

3. In the Security section, click Administrator Settings.

4. Select Webscan to enable Webscan.

5. Click Apply.

To scan using Webscan

Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.

1. Load the original print-side down near the icon at the corner of the scanner glass.

For more information, see Load original on page 46.

2. Open the embedded web server. For more information, see Open the embedded web server

on page 80.

3. Click the Scan tab.

4. Click Webscan in the left pane, change any settings, and then click Start Scan .

52 Chapter 4 Copy and scan ENWW

Tips for successful scanning and copying

Use the following tips to copy and scan successfully:

● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as

part of the image.

● Load the original print-side down near the icon at the corner of the scanner glass.

● To make a large copy of a small original, scan the original into the computer, resize the image in the

scanning software, and then print a copy of the enlarged image.

● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the

software.

● You can also use the app to scan from your mobile device. For information about this app, see Use the

HP Smart app to print, scan, and troubleshoot on page 18.

ENWW Tips for successful scanning and copying 53

5 Manage ink and printhead

This section contains the following topics:

●

Ink levels

●

Rell ink tanks

●

Order ink supplies

●

Print with black ink only

●

Improve print quality

●

Align printheads (cartridges)

●

Clean printheads (cartridges)

●

Clean printer

●

Tips for working with ink and printhead

●

Move printer

54 Chapter 5 Manage ink and printhead ENWW

Ink levels

You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software to
determine when the tanks need to be relled.

To check the ink levels from the printer software (Windows)

1. In the HP printer software (available from the Start menu), click Estimated Levels at the top of the

window.

2. In the Toolbox, click the Estimated Levels tab.

ENWW Ink levels 55

Rell ink tanks

NOTE: Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP

ink will not be covered under warranty.

To rell the ink tanks

1. Open the front door.

2. Open the cap of the ink tank you plan to rell.

3. Depending on the type of ink bottles you have, do one of following:

● Screw-cap bottles: Twist to remove the cap of the ink bottle.

56 Chapter 5 Manage ink and printhead ENWW

● Flip-cap bottles: Twist to remove the cap of the ink bottle, remove the seal from the bottle, install

the cap back onto the bottle, and then pull open the top part of the cap.

4. Match the color of the ink bottle with the color of the ink tank. Hold the bottle on the tank nozzle,

making sure the tip of the bottle ts properly over the nozzle, and let the ink drain into the tank until the
tank is full. If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank.

NOTE: Do not squeeze the ink bottles when lling ink. The ink bottles you have might vary.

Screw-cap bottles Flip-cap bottles

NOTE: If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry

location.

ENWW Rell ink tanks 57

5. Close the ink tank cap securely.

6. Repeat steps 2 to 5 to rell other ink tanks.

7. Close the front door of the printer.

Precautions for working with ink bottles

Use the following tips to work with ink bottles:

● Keep the ink bottles beyond the reach of children.

● Open the ink bottles only when you plan to ll the ink tanks.

● Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks.

● Store the ink bottles in a cool, dark place.

● Do not drink or place in mouth.

58 Chapter 5 Manage ink and printhead ENWW

Order ink supplies

Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You
can also nd this information on the product label located on the inside of the front door.

To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your
country/region, and then follow the prompts to nd the right ink bottles for your printer.

NOTE: Ordering ink bottles online is not supported in all countries/regions. If it is not available in your

country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.

ENWW Order ink supplies 59

Print with black ink only

To print with black ink only(Windows)

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.

4. Select the appropriate options.

Windows 10, Windows 8.1, and Windows 8

● Click Paper/Quality tab.

● Under Print in Grayscale, select Black Ink Only from the list, and then click OK.

Windows 7

● On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options
dialog box.

● From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK.

60 Chapter 5 Manage ink and printhead ENWW

Improve print quality

From the printer software, you can print a diagnostics page to determine if cleaning or aligning the printheads
(cartridges) is recommended to improve print quality.

To print a print quality diagnostics page from the printer control panel

1. Load Letter or A4 unused plain white paper into the input tray.

2.

Press (the Color Copy button), and (the Resume button) at the same time.

To print a print quality diagnostics page (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, and then click Print Quality Diagnostics Page.

5. Review the cyan, magenta, yellow, and black boxes along with the other content on the diagnostics

page.

ENWW Improve print quality 61

6. Clean the printheads (cartridges), if the diagnostic page shows steaks or missing portions of the color

and black boxes.

For more information, see Clean printheads (cartridges) on page 64.

7. Align the printheads (cartridges) if straight lines appear jagged on printouts, or if the diagnostic page

indicates aligning printheads might help.

For more information, see Align printheads (cartridges) on page 63.

8. If print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support.

From the HP Smart app, you can also improve the print quality. For more information about the app, see Use

the HP Smart app to print, scan, and troubleshoot on page 18.

62 Chapter 5 Manage ink and printhead ENWW

Align printheads (cartridges)

Aligning the printheads (cartridges) can improve print quality. If you notice misaligned colors or lines in your
printouts or on the print quality diagnostics page, you should perform an alignment. For more information
about the print quality diagnostics page, see Improve print quality on page 61.

To align the printheads (cartridges) (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen

instructions.

ENWW Align printheads (cartridges) 63

Clean printheads (cartridges)

If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned. You
can also check the print quality diagnostics page to determine if cleaning is recommended. The cleaning
process prints one page to attempt to clean the printheads. For more information about the print quality
diagnostics page, see Improve print quality on page 61.

NOTE: Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of

the printheads.

To clean the printheads (cartridges) (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen

instructions.

64 Chapter 5 Manage ink and printhead ENWW

Clean printer

You can run a cleaning routine from the printer software to prevent back of page smearing.

To clean the printer from the printer software (Windows)

1. Load Letter or A4 unused plain white paper into the input tray.

2. In the HP printer software (available from the Start menu), click Print & Scan at the top of the window.

3. In the Print section, click Maintain Your Printer to access the Toolbox.

4. In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen

instructions.

ENWW Clean printer 65

Tips for working with ink and printhead

Printhead tips

Use the following tips to work with printheads:

● Use original HP printheads.

● To protect the printheads from drying out, always turn the printer o using the Power button, and wait

until the Power button light goes out.

● Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads

reduces ink evaporation.

● Install both the black and color printheads correctly.

For more information, see Cartridge problem on page 94.

● After you have set up the printer, do not open the printhead latch unless instructed to do so.

● Align the printer for best print quality. See Printing issues on page 101 for more information.

● If you remove a printhead from the printer for any reason, try to replace it again as soon as possible.

Outside of the printer, if unprotected, the printhead may begin to dry out.

Ink tips

Use the following tips to work with ink:

● Make sure the ink tanks are not low on ink before printing.

For more information, see Ink levels on page 55.

● Rell the ink tanks when they are low on ink. Printing with the ink tanks low on ink may cause damage to

your printer.

● Do not tilt the printer.

NOTE: Original HP printheads and ink are designed and tested with HP printers and papers to help you easily

produce great results, time after time.

HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a
result of using a non-HP supply will not be covered under warranty.

66 Chapter 5 Manage ink and printhead ENWW

Move printer

To prevent damage to the printer or ink leakage, follow these instructions.

If you are moving the printer within your home or oice, keep the printhead latch closed, and keep the printer
level.

If you are moving the printer outside your home or oice, see the instructions provided inbox for moving
printer, or visit www.support.hp.com .

ENWW Move printer 67

6 Connect

●

Before you begin

●

To place the printer in setup mode

●

Connect your printer to a wireless network with a router

●

Connect wirelessly to the printer without a router (Wi-Fi Direct)

●

Connect your printer by using the HP Smart app

●

Change wireless settings

●

Connect your printer to your computer with a USB cable (non-network connection)

●

Change from a USB connection to a wireless network

●

Use advanced printer management tools (for networked printers)

●

Tips for setting up and using a networked printer

68 Chapter 6 Connect ENWW

Before you begin

Ensure the following:

● The wireless network is set up and working properly.

● The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.

● The wireless network name is the name of your wireless network.

● The wireless password prevents other people from connecting to your wireless network without your

permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.

If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.

ENWW Before you begin 69

To place the printer in setup mode

If more than two hours have passed since you rst turned on the printer and you have not set up the printer
wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode
will last for two hours. For information on how to restore the printer network settings, see Restore original

factory defaults and settings on page 111.

70 Chapter 6 Connect ENWW

Connect your printer to a wireless network with a router

TIP: To print a wireless quick start guide, press (the Information button) for three seconds.

TIP: To restore the printer network settings, see Restore original factory defaults and settings on page 111.

●

Connect your printer to a wireless network using HP printer software

●

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Connect your printer to a wireless network using HP printer software

To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following:

● A wireless 802.11b/g/n network that includes a wireless router or access point.

NOTE: The printer supports connections using 2.4GHz and 5GHz.

● A computer that is already connected to the wireless network that you want to use to connect your

printer.

● Network name (SSID).

● WEP key or WPA Passphrase (if needed).

To connect your printer using HP printer software (Windows)

If connecting the printer wirelessly using HP software, place the printer in network setup mode by restoring
the printer network settings. The setup mode will last for two hours. For information on how to restore the
printer network settings, see Restore original factory defaults and settings on page 111.

1. In the HP printer software (available from the Start menu), click Tools.

2. Click Device Setup & Software.

3. Click Connect a new device, click Wireless, and then follow the onscreen instructions.

Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS)

Before connecting your printer to a wireless network using WPS, make sure you have the following:

● A wireless 802.11b/g/n network that includes a WPS-enabled wireless router or access point.

NOTE: The printer supports connections using 2.4GHz and 5GHz.

● A computer that is already connected to the wireless network that you want to use to connect your

printer. Be sure you have installed the HP printer software on the computer.

If you have a WPS router with a WPS push button, follow the Push Button method. If you are not certain your
router has a push button, follow the PIN method.

To use the Push Button Conguration (PBC) method

1. Press and hold (the Wireless button) on the printer for more than three seconds to start WPS push

mode. The Wireless light starts blinking.

ENWW Connect your printer to a wireless network with a router 71

2. Press the WPS button on your router.

NOTE: The product begins a timer for approximately two minutes while a wireless connection is established.

To use the PIN method

1. Find the WPS PIN by printing an information page.

To print the page, press (the Wireless button) and (the Information button) at the same time,

and hold them for ve seconds.

The WPS PIN is printed at the top of the information page.

2. Open the conguration utility or software for the wireless router or wireless access point, and then enter

the WPS PIN.

NOTE: For more information about using the conguration utility, see the documentation provided

with the router or wireless access point.

Wait for about two minutes. If the printer connects successfully, the Wireless light stops blinking but remains
lit.

72 Chapter 6 Connect ENWW

Connect wirelessly to the printer without a router (Wi-Fi Direct)

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

NOTE: For more information about Wi-Fi Direct, visit www.hp.com/go/widirectprinting .

● Make sure Wi-Fi Direct for your printer is turned on.

● Make sure your computer or mobile device has the necessary software.

– If you are using a computer, make sure you have installed the printer software provided with the

printer.

If you have not installed the HP printer software on the computer, connect your computer to Wi-Fi
Direct for your printer rst and then install the printer software. Select Wireless when prompted by
the printer software for a connection type.

– If you are using a mobile device, make sure you have installed a compatible printing app.

● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to

a network using a wireless connection.

● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn Wi-Fi Direct on or o

When Wi-Fi Direct is turned on, the (Wi-Fi Direct icon) should appear on the printer display. If the icon is

o, follow these instructions.

● On the printer control panel, press (the Wireless button), and (the Resume button) at the same

time, and hold them for three seconds.

To turn o Wi-Fi Direct, follow the same instructions.

NOTE: When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct

guide. The guide provides instructions about how to use Wi-Fi Direct. You can also press (the Resume
button), and (the Information button) at the same time to print this guide. The guide may not be
available in all languages.

To nd the Wi-Fi Direct name or password

● From the printer control panel, press (the Information button) to print the printer information page.

NOTE:

the same time to print the network conguration page.

For other network details, press (the Wireless button), and (the Information button) at

ENWW Connect wirelessly to the printer without a router (Wi-Fi Direct) 73

To change the Wi-Fi Direct connection security settings for the printer using the embedded web server

1. Open the embedded web server (EWS). For more information, see Open the embedded web server

on page 80.

2. Click the Network tab.

3. From the left menu, click Wi-Fi Direct, and then click the Edit Settings button.

4. Make the necessary changes.

5. Click Apply.

To print from a wireless-capable mobile device that supports Wi-Fi Direct

For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your
mobile device. You can download this plugin from the Google Play application store.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with

the mobile device.

3. From your mobile device, select a document from a print enabled application, and then select the option

to print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP Smart

Tank Plus (where ** are the unique characters to identify your printer).

● If the Wi-Fi Direct connection security for the printer is Automatic (the default setting), the mobile

device will connect to the printer automatically and send the print job.

● If the Wi-Fi Direct connection security for the printer is set to Manual:

– If the printer prints out a page with a PIN code, follow the instruction on the page.

TIP: You can change the Wi-Fi Direct connection security setting for the printer from the embedded

web server (EWS).

For more information, see To change the Wi-Fi Direct connection security settings for the printer using

the embedded web server on page 74.

To print from a wireless-capable mobile device that does not support Wi-Fi Direct

1. Make sure you have installed a compatible printing app on your mobile device. For more information,

visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

2. Make sure you have turned on Wi-Fi Direct on the printer. For more information, see To turn Wi-Fi Direct

on or o on page 73.

3. Turn on the wireless (Wi-Fi) connection on your mobile device. For more information, see the

documentation provided with the mobile device.

4. From the mobile device, connect to a new network. Use the process you normally use to connect to a

new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your
printer).

74 Chapter 6 Connect ENWW

NOTE: To nd the Wi-Fi Direct name or password, see To nd the Wi-Fi Direct name or password

on page 73.

5. Enter the Wi-Fi Direct password of your printer when prompted.

6. Print your document.

To print from a wireless-capable computer (Windows)

1. Make sure you have turned on Wi-Fi Direct on the printer. For more information, see To turn Wi-Fi Direct

on or o on page 73.

2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with

the computer.

NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the computer, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

To nd the Wi-Fi Direct name or password, see To nd the Wi-Fi Direct name or password on page 73.

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless

network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the Wi-Fi Direct connection.

a. Depending on your operating system, do one of the following:

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then
select the icon with the printer name.

● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then
select the printer name.

● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.

● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the icon with the printer name.

b. In the printer software, click Tools.

c. Click Device Setup & Software, and then select Connect a new device.

d. When the Connection Options software screen appears, select Wireless.

Select your HP printer from the list of detected printers.

e. Follow the onscreen instructions.

5. Print your document.

ENWW Connect wirelessly to the printer without a router (Wi-Fi Direct) 75

Connect your printer by using the HP Smart app

To set up using the HP Smart app

You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported
on iOS, Android, Windows, and Mac devices. For information about the app, see Use the HP Smart app to print,

scan, and troubleshoot on page 18.

1. Make sure your printer and device are turned on and connected to the same wireless network.

2. If more than two hours have passed since you rst turned on the printer and you have not set up the

printer wirelessly, place the printer in the network setup mode by restoring the printer network settings.
For information on how to restore the printer network settings, see

settings on page 111.

3. If you are using an iOS or Android mobile device, make sure the device has Bluetooth turned on.

NOTE:

● HP Smart uses Bluetooth for printer setup only. This helps to make the setup process faster and
easier on iOS and Android mobile devices.

● Printing using Bluetooth is not supported.

4. Open the HP Smart app on your device.

Restore original factory defaults and

5. iOS/Android: On the Home screen of HP Smart, tap (Plus icon), and then select the printer. If the

printer is not in the list, tap Add a new printer.

Windows: On the Home screen of HP Smart, click or tap (Plus icon), and then select or add a printer.

Mac: On the Home screen of HP Smart, click (Plus icon), and then select the printer. If the printer is

not in the list, click Printer, and select Set up a new printer.

Follow the onscreen instructions on your device to add the printer to your network.

76 Chapter 6 Connect ENWW

Change wireless settings

You can set up and manage your printer wireless connection and perform a variety of network management
tasks. This includes printing information about network settings, turning the wireless function on or o, and
changing wireless settings.

To turn on or o the wireless capability of the printer

Press (the Wireless button) to turn on or o the printer wireless capabilities.

● If the printer has an active connection to a wireless network, the Wireless light is on solid blue, and the

printer display shows the Wireless icon and the Signal Bars icon.

● If wireless is turned o, the Wireless light is o.

● For more information about the wireless status, see Control panel lights and display icons status

on page 7.

To print the wireless network test report and network conguration page

Press (the Wireless button) and (the Information button) at the same time.

● The wireless network test report shows the diagnostics results for the status of the wireless network,

wireless signal strength, detected networks, and more.

● The network conguration page shows the network status, hostname, network name, and more.

To change wireless settings (Windows)

This method is available if you have already installed the printer software.

IMPORTANT: This method requires a USB cable. Do not connect the USB cable until prompted to do so.

1. In the HP printer software (available from the Start menu), click Tools.

2. Click Device Setup & Software.

3. Select Recongure Wireless Settings. Follow the onscreen instructions.

To change wireless settings using the HP Smart app

1. If more than two hours have passed since you rst turned on the printer and you have not set up the

printer wirelessly, place the printer in network setup mode by restoring the printer network settings.

The setup mode will last for two hours. For information on how to restore the printer network settings,
see Restore original factory defaults and settings on page 111.

2. Tap (Plus icon) on the Home screen of HP Smart, and then select the option to add a new printer.

ENWW Change wireless settings 77

Connect your printer to your computer with a USB cable (non­network connection)

The printer supports a rear USB 2.0 High Speed port for connection to a computer.

If the printer software has been installed, the printer will operate as a plug-and-play device. If the software
has not been installed, follow the steps below to connect the printer with the USB cable.

To connect the printer with the USB cable

1. Enter 123.hp.com in a web browser on your computer to download and install the HP printer software.

You can also use the HP printer software CD (if provided), or download the software from

www.support.hp.com .

NOTE: Do not connect the USB cable to the printer until you are prompted to do so.

2. Follow the onscreen instructions. When you are prompted, connect the printer to the computer by

selecting USB on the Connection Options screen.

3. Follow the onscreen instructions.

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Change from a USB connection to a wireless network

If you rst set up your printer and installed the software with a USB cable, directly connecting the printer to
your computer, you can easily change to a wireless network connection. You will need a wireless 802.11b/g/n
network that includes a wireless router or access point.

Before changing from a USB connection to a wireless network, make sure that:

● The printer is connected to your computer with the USB cable until you are prompted to disconnect the

cable.

● Your computer is already connected to the wireless network that you want to connect the printer.

NOTE: If you are unable to set up the connection following the steps in this section, see Network and

connection issues on page 107.

To change from a USB connection to a wireless network (Windows)

1. In the HP printer software (available from the Start menu), click Tools.

2. Click Device Setup & Software.

3. Select Convert a USB connected device to wireless. Follow the onscreen instructions.

To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer
(Windows)

1. Before you proceed, make sure your computer and printer meet the following requirements:

● Your printer is currently connected to your computer through USB.

● Your computer is currently connected to a wireless network.

2. Open the HP Smart app. For information, see Use the HP Smart app to print, scan, and troubleshoot

on page 18.

3. Make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent
printer or add a new printer.

4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the

home page of the app.

ENWW Change from a USB connection to a wireless network 79

Use advanced printer management tools (for networked printers)

When the printer is connected to a network, you can use the embedded web server (EWS) to view status
information, change settings, and manage the printer from your computer.

NOTE: You can open and use the EWS without being connected to the Internet. However, some features are

not available.

NOTE: To view or change some settings, you might need a password.

●

Open the embedded web server

●

About cookies

Open the embedded web server

You can use one of the following ways to open the embedded web server.

To open the embedded web server through a network

1. Find the IP address or hostname of the printer by printing the printer information page.

To print the page, press (the Information button) on the printer control panel.

NOTE: The printer must be on a network and must have an IP address.

2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://

192.168.0.12.

To open the embedded web server from the HP printer software (Windows)

1. Open the printer software. For more information, see Open the HP printer software (Windows)

on page 17.

2. Click the Print & Scan tab, and then click Maintain Your Printer.

3. In Toolbox, click the Device Information tab.

4. After the printer information is retrieved, click Printer EWS Home Page near the bottom right of the

page.

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To open the embedded web server through Wi-Fi Direct

1. Make sure you have turned on Wi-Fi Direct on the printer. To turn on Wi-Fi Direct, see Connect wirelessly

to the printer without a router (Wi-Fi Direct) on page 73.

2. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for

example: DIRECT-**-HP Smart Tank Plus (where ** are the unique characters to identify your printer).

Enter the Wi-Fi Direct password when prompted.

To nd the Wi-Fi Direct name or password, see Connect wirelessly to the printer without a router (Wi-Fi

Direct) on page 73.

3. In a supported web browser on your computer, type the following address: http://

192.168.223.1.

About cookies

The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.

You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following

features:

● Starting where you left the application (especially useful when using setup wizards)

● Remembering the EWS browser language setting

● Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.

ENWW Use advanced printer management tools (for networked printers) 81

Tips for setting up and using a networked printer

Use the following tips to set up and use a networked printer:

● When setting up the wireless networked printer, make sure your wireless router or access point is

powered on. The printer searches for wireless routers, then lists the detected network names on the
computer.

● If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN

before you can access any other device on your network, including the printer.

● Learn more about conguring your network and the printer for wireless printing. Click here to go online
for more information.

● Learn how to nd your network security settings. Click here to go online for more information.

● Make sure your wireless network provides an Internet connection.

● Make sure the printer is on the network.

● Make sure the printer and device are turned on and connected to the same wireless network.

● If more than two hours have passed since you rst turned on the printer and you have not set up the

printer wirelessly, place the printer in network setup mode by restoring the printer network settings.
The setup mode will last for two hours. For information on how to restore the printer network settings,
see Restore original factory defaults and settings on page 111.

● If you are using a mobile device, make sure the device has Bluetooth turned on.

● Learn about the HP Print and Scan Doctor. Click here to go online for more information.

NOTE: This utility is only available for the Windows operating system.

● Learn how to change from a USB to wireless connection. Click here to go online for more information.

● Learn how to work with your rewall and antivirus programs during printer setup. Click here to go online

for more information.

82 Chapter 6 Connect ENWW

7 Solve a problem

This section contains the following topics:

●

Get help with HP online troubleshooting

●

Get more help

●

Printer control panel errors

●

Get help from the HP Smart app

●

Jams and paper-feed issues

●

Cartridge problem

●

Printing issues

●

Copy issues

●

Scan issues

●

Network and connection issues

●

Printer hardware issues

●

Solve problems using Web Services

●

Restore original factory defaults and settings

●

Maintain the printer

●

HP support

ENWW 83

Get help with HP online troubleshooting

Use an HP online troubleshooting tool to solve your printer issues. Use the table below to identify your
problem and click the appropriate link.

NOTE: The HP online troubleshooting wizards might not be available in all languages.

Online troubleshooting tool Use this tool to learn how to:

Troubleshoot paper jam issues Clear jammed paper from the printer and resolve paper or paper feed issues.

Troubleshoot a print carriage
jam

Troubleshoot issues with print
job not printing

Troubleshoot copy and scan
issues

Troubleshoot print quality
issues

Find network settings for a
wireless connection

Troubleshoot wireless network
connection issues

Convert a USB connection to
wireless

Troubleshoot a rewall or
antivirus issue

Troubleshoot Wi-Fi Direct
connection issues

Troubleshoot mobile network
issues

HP Print and Scan Doctor

Clear obstructions that are blocking the print carriage.

Resolve issues with printer responsiveness, pages not printing, or “Unable to print” errors.

Determine why the printer will not copy or scan, or improve the quality of your copies or scans.

Improve the quality of your prints.

Find your wireless network name (SSID) and password.

Resolve wireless networking issues, including issues with setting up a wireless connection for the
rst time or xing a connection that is no longer working.

Convert your printer-to-computer connection from USB to wireless.

Determine if a rewall or antivirus program is preventing your computer from connecting to the
printer and resolve the issue.

Resolve Wi-Fi Direct problems or congure Wi-Fi Direct.

Resolve issues with connecting a mobile device to your printer.

Automatically diagnose and resolve printer issues.

(For Windows operating
systems only)

HP Virtual Agent Chat with HP Virtual Agent to troubleshoot issues.

84 Chapter 7 Solve a problem ENWW

Get more help

Solve printer issues with HP online troubleshooting
tools

Get help with HP online troubleshooting on page 84

Get printer documentation, troubleshooting
information, software updates, and more

www.support.hp.com

Scan with HP Scan software

HP Scan software

Contact HP support

Contact support website

Register my product

www.register.hp.com

Diagnose and resolve printer issues

HP Print and Scan Doctor

(For Windows operating systems only)

Use my mobile device to print, scan, and manage my
printer with the HP Smart app

● iOS/Android: www.hp.com/go/hpsmart-help

● Windows: www.hp.com/go/hpsmartwin-help

● Mac: www.hp.com/go/hpsmartmac-help

Order ink supplies

HP Sure Supply

Print from anywhere to my HP ePrint-enabled printer

HP ePrint

View printer warranty options

www.support.hp.com

ENWW Get more help 85

Printer control panel errors

If the Number Counter icon on the printer display is alternating between the letter E and a number, it indicates
the printer is in an error state. The letter E and the number work as error codes. For example, if the Number
Counter icon is alternating between the letter E and the number 4, it indicates that a paper jam has occurred.

For details on the errors and solutions, see Control panel lights and display icons status on page 7.

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Get help from the HP Smart app

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and
options to contact support for additional assistance. For more information about the app, see Use the HP

Smart app to print, scan, and troubleshoot on page 18.

1. Open the HP Smart on your device.

2. On the Home screen of HP Smart, make sure your printer is selected.

TIP: If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or

right and selecting it.

To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent
printer or add a new printer.

3. To view the printer status, click or tap the printer icon.

ENWW Get help from the HP Smart app 87

Jams and paper-feed issues

Clear a paper or print carriage jam

Solve paper jam issues. Use an HP online troubleshooting wizard

Get step-by-step instructions for clearing paper jams and resolving issues with paper or the paper feed.

Resolve a print carriage jam. Use an HP online troubleshooting wizard

If something is blocking the print carriage or it does not move easily, get step-by-step instructions.

NOTE: The HP online troubleshooting wizards may not be available in all languages.

Read general instructions in the Help for clearing jams

Paper jams can occur in several locations. For print carriage jams, remove any objects, including paper, that
are blocking the print carriage in the printhead access area.

NOTE: Do not use any tools or other devices to remove jammed objects. Always use caution when removing

jammed objects from inside the printer.

To clear a paper jam from the input tray

Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the

1.

following steps to clear the jam manually.

2. Pull the paper gently out of the input tray.

3. Make sure there is no foreign object in the paper path, and then reload paper.

NOTE: The input tray shield can prevent foreign debris from falling into the paper path and causing

serious paper jams. Do not take down the input tray shield.

Press (the Resume button) on the control panel to continue the current job.

4.

To clear a paper jam from the output tray

1. Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the

following steps to clear the jam manually.

88 Chapter 7 Solve a problem ENWW

2. Pull the paper gently out of the output tray.

3. Press (the Resume button) on the control panel to continue the current job.

To clear paper or other objects from the printhead access area

1. Press (the Cancel button) to cancel printing. If this does not clear the error, complete the following

steps to clear the jam manually.

2. Close the output tray extender, and then close the output tray.

3. Open the front door of the printer.

ENWW Jams and paper-feed issues 89

4. Open the printhead access door.

5. Make sure the print carriage is not obstructed. You might need to slide the carriage to the right side.

Remove any jammed paper or other objects blocking the carriage.

6. Make sure the printhead latch is properly closed.

NOTE: After you have set up the printer, do not open the printhead latch unless instructed to do so.

7. Close the front door of the printer.

90 Chapter 7 Solve a problem ENWW

8. Pull out the output tray and the tray extender.

To clear a paper jam inside of the printer

NOTE: Follow the instructions in this section after you have tried other ways to clear paper jams. Before you

begin, make sure the ink tank caps are rmly closed to prevent ink from leaking.

1. Press (the Cancel button) to cancel printing. If this does not clear the error, complete the following

steps to clear the jam manually.

2. Press (the Power button) to turn o the printer.

3. Lift the front of the printer so that the printer is resting on its rear, to expose the bottom cleanout.

Locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to
open it.

NOTE: Do not keep the printer in a tilted position for too long to prevent ink from leaking.

4. Remove the jammed paper.

ENWW Jams and paper-feed issues 91

5. Close the cleanout door. Gently push the door towards the printer until both latches snap into place.

6. Turn the printer upright, and then press (the Power button) to turn on the printer.

Learn how to avoid paper jams

To help avoid paper jams, follow these guidelines.

● Do not overll the input tray, but make sure that you have at least 5 pages loaded, for best results.

● Keep your printer free of dust and debris by removing paper and closing the input tray when not in use.

● Remove printed papers from the output tray frequently.

● Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.

● Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the

input tray must be the same size and type.

Use HP paper for optimum performance. See Paper basics on page 15 for more information about HP
paper.

● Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width

guide does not bend the paper in the input tray.

● Do not force paper too far down in the input tray.

● Do not add paper while the printer is printing. If the printer is about to run out of paper, wait until the out

of paper message appears before adding paper.

Solve paper-feed problems

What kind of problem are you having?

● Paper is not picked up from the input tray

– Make sure paper is loaded in the input tray. For more information, see Load media on page 23.

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

– Make sure paper in the input tray is not curled. Uncurl paper by bending it in the opposite direction

of the curl.

– Clean the paper rollers.

● Pages are skewing

92 Chapter 7 Solve a problem ENWW

– Make sure the paper is loaded in the far-right side of the input tray and the paper-width guide is t

against the left side of the paper.

– Load paper into the printer only when it is not printing.

● Multiple pages are being picked up

– Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-

width guide does not bend the paper in the input tray.

– Make sure the input tray is not overloaded with paper.

– Make sure the pieces of the loaded paper are not sticking together.

– Use HP paper for optimum performance and eiciency.

– Clean the paper rollers.

To clean the paper rollers manually

1. Gather the following materials:

● A long, lint-free cotton swab

● Distilled, ltered, or bottled water (tap water might damage the printer)

2. Press (the Power button) to turn o the printer.

3. Disconnect the power cord from the rear of the printer.

4. Disconnect the USB cable, if it is not already disconnected.

5. Raise the input tray.

6. Lift and hold the input tray shield.

NOTE: Do not remove the input tray shield. The input tray shield prevents foreign debris from falling

into the paper path and causing paper jams.

7. Look down through the open input tray and nd the gray paper pick rollers. You might need a ashlight

to illuminate the area.

8. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the

cloth.

9. Press the swab against the rollers, and then rotate them upward with your ngers. Apply a moderate

amount of pressure to remove dust or dirt buildup.

10. Lower the input tray shield.

11. Allow the rollers to dry for 10 or 15 minutes.

12. Reconnect the power cord to the rear of the printer.

13. Reconnect the USB cable to the printer if necessary.

14. Press the Power button to turn on the printer.

ENWW Jams and paper-feed issues 93

Cartridge problem

If a message indicates a printhead (cartridge) problem, try the following in order:

1. Verify that the indicated printhead is correctly installed.

2. Clean the printhead contacts.

3. Contact HP support for assistance. Go to www.support.hp.com .

NOTE: For more information on printhead problem, see Printhead icons and Ink/Printhead light

on page 9.

To verify the printhead installed properly

NOTE: The instructions here are only applicable in this section. After you have set up the printer, do not

open the printhead latch unless instructed to do so.

1. Make sure the printer is turned on.

2. Close the output tray extender, and then close the output tray.

3. Remove and reinsert the printhead.

a. Open the front door of the printer.

94 Chapter 7 Solve a problem ENWW