Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
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associated with this user guide is granted a
license to: a) print hard copies of this user
guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
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access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
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this user guide.
Part number: Q2665-90902
Edition 1, 10/2003
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Table of contents
1 Getting to know your device
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one ...........................2
Package contents of the hp LaserJet 3020 all-in-one ........................................................2
Package contents of the hp LaserJet 3030 all-in-one ........................................................3
Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one ........4
Identifying the hardware components .......................................................................................5
HP LaserJet 3020 all-in-one hardware components ..........................................................5
HP LaserJet 3030 all-in-one hardware components ..........................................................5
Identifying the device control panel components of the hp LaserJet 3020 all-in-one ...............6
Identifying the device control panel components of the hp LaserJet 3030 all-in-one ...............7
Identifying the software components ........................................................................................8
Supported operating systems .............................................................................................8
Service information form .......................................................................................................159
Glossary
Index
viiiENWW
1
Getting to know your device
Use these topics to acquaint yourself with your new HP LaserJet 3020 all-in-one or
HP LaserJet 3030 all-in-one:
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one
●
Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one
●
Identifying the hardware components
●
Identifying the device control panel components of the hp LaserJet 3020 all-in-one
●
Identifying the device control panel components of the hp LaserJet 3030 all-in-one
●
Identifying the software components
●
Print-media specifications
●
ENWW1
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030
all-in-one
Use the following illustrations to make sure that the package contents are complete.
Package contents of the hp LaserJet 3020 all-in-one
Note
1Print cartridge
2Power cord
3Getting started guide and support flyer
4150-sheet media input tray
5CD-ROMs containing device software and electronic user guide
6Automatic document feeder (ADF) input tray
7Output bin support
8Device control panel cover
9HP LaserJet 3020 all-in-one
Use the power cord that came with the device. Using other power cords can adversely affect
the performance of the device.
2Chapter 1 Getting to know your deviceENWW
Package contents of the hp LaserJet 3030 all-in-one
1Print cartridge
2Power cord
3Getting started guide and support flyer
4150-sheet media input tray
5CD-ROMs containing device software and electronic user guide
6Automatic document feeder (ADF) input tray
7Fax guide
8Phone cord
9Output bin support
10 Device control panel cover
11 HP LaserJet 3020 all-in-one
Note
Use the phone cord and the power cord that came with the device. Using other phone cords
or power cords can adversely affect the performance of the device.
ENWWIdentifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one3
Device features of the hp LaserJet 3020 all-in-one and the
hp LaserJet 3030 all-in-one
Speed●
Paper handling●
Memory●
Connectivity●
Fax (HP LaserJet 3030 allin-one only)
Prints and copies up to 15 pages per minute (ppm)
A flatbed scanner, a 50-page automatic document feeder (ADF), a
150-sheet media input tray, and a 10-sheet priority input slot
32 megabytes (MB) of random-access memory (RAM) (9 MB for the
system and 23 MB of RAM available to the user)
A universal serial bus (USB) port (compatible with 2.0
specifications) and an IEEE 1284-B parallel port
●
Full-functionality fax capabilities with a V.34 fax, including a phone
book, fax polling, and delayed-fax features
4Chapter 1 Getting to know your deviceENWW
Identifying the hardware components
Use the following illustrations to identify the hardware components of your device:
HP LaserJet 3020 all-in-one hardware components
1Automatic document feeder (ADF) input tray
2Flatbed scanner lid and ADF output bin
3Device control panel
4Print-cartridge-door release
5Output bin
6Priority input tray
7Media input tray
8Parallel port
9USB port
10 Power switch
11 Power receptacle
HP LaserJet 3030 all-in-one hardware components
1Automatic document feeder (ADF) input tray
2Flatbed scanner lid and ADF output bin
3Device control panel
4Print-cartridge-door release
5Output bin
6Priority input tray
7Media input tray
8Parallel port
9USB port
10 Fax interface ports
11 Power switch
12 Power receptacle
ENWWIdentifying the hardware components5
Identifying the device control panel components of the hp LaserJet
3020 all-in-one
Use the following illustration to identify the device control panel components.
1Scan controls. Use these controls to scan to e-mail or a folder. For instructions about scanning,
see
Scanning.
2Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display.
3Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job.
4Copy controls. Use these controls to change commonly used default settings and to start copying.
For instructions about copying, see
Copying.
6Chapter 1 Getting to know your deviceENWW
Identifying the device control panel components of the hp LaserJet
3030 all-in-one
Use the following illustration to identify the device control panel components.
1Fax controls. Use the fax controls to change commonly used fax settings. For information about
using the fax controls, see the fax guide.
2Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display and dial phone numbers for faxing. For information about using alphanumeric key
characters, see the fax guide.
3Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job.
4Copy controls. Use these controls to change commonly used default settings and to start copying.
For instructions about copying, see
5Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning,
see
Scanning.
Copying.
ENWWIdentifying the device control panel components of the hp LaserJet 3030 all-in-one7
Identifying the software components
Note
Note
The software components that are installed depend on the operating system (OS) and the
installation type. See the start guide for more information.
The following software items are included with the device:
●HP toolbox
●HP LaserJet Scan software
●TWAIN or WIA Scan Driver (WIA is available for Windows XP only)
The PCL 6 printer driver is installed by default. The PCL 5e printer driver is available through
the printer wizard. The PostScript driver is available through custom installation.
Supported operating systems
The HP LaserJet 3020 all-in-one and the HP LaserJet 3030 all-in-one support the following
operating systems.
Note
Not all device features and functions are available for all operating systems.
●Windows 98, Windows 2000, Windows Me, Windows XP, and Windows NT 4.0
●Macintosh OS 10.2.x, Macintosh 9.1, and Macintosh 9.2.x
8Chapter 1 Getting to know your deviceENWW
Print-media specifications
For optimum results, use conventional 75 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that
the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, curls, and bent edges.
Note
The printer supports a wide range of standard and custom sizes of print media. The capacity
of trays and bins can vary depending on media weight and thickness and environmental
conditions. Smoothness—100 to 250 (Sheffield).
Use only transparencies that are designed for use with HP LaserJet printers.
Supported paper weights and sizes
Media input tray paper sizes
Media input trayDimensionsWeight or thicknessCapacity
Minimum-size paper76 by 127 mm
(3 by 5 in)
Maximum-size paper216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy
paper
Maximum-size glossy
paper
Minimum-size
transparencies
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
60 to 163 g/m
(16 to 43 lb bond)
60 to 163 g/m
(16 to 43 lb bond)
75 to 120 g/m
(20 to 32 lb bond)
75 to 120 g/m
(20 to 32 lb bond)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
2
2
2
150 sheets
(60 g/m
2
; 16 lb bond)
150 sheets
(60 g/m
2
; 16 lb bond)
Maximum stack height:
18 mm (0.7 in)
2
Maximum stack height:
18 mm (0.7 in)
75 sheets
Maximum-size
transparencies
Minimum-size
envelopes
Maximum-size
envelopes
216 by 356 mm
(8.5 by 14 in)
90 by 160 mm
(3.5 by 6.3 in)
178 by 254 mm
(7 by 10 in)
Minimum-size label76 by 127 mm
(3 by 5 in)
Maximum-size label216 by 356 mm
(8.5 by 14 in)
Minimum-size card
stock
Maximum-size card
stock
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
75 to 105 g/m
2
(20 to 28 lb bond)
75 to 105 g/m
2
(20 to 28 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
135 to 157 g/m
2
(36 to 42 lb bond)
135 to 157 g/m
2
(36 to 42 lb bond)
75 sheets
15 envelopes
15 envelopes
60 sheets
60 sheets
60 sheets
60 sheets
ENWWPrint-media specifications9
Priority input slot paper sizes
Priority input slotDimensionsWeight or thicknessCapacity
Minimum-size paper76 by 127 mm
(3 by 5 in)
Maximum-size paper216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy
paper
Maximum-size glossy
paper
Minimum-size
transparencies
Maximum-size
transparencies
Minimum-size
envelopes
Maximum-size
envelopes
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
Minimum-size label76 by 127 mm
(3 by 5 in)
Maximum-size label216 by 356 mm
(8.5 by 14 in)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
0.10 to 0.13 mm thick
(4 to 5 mils thick)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
10 sheets
(75 g/m
2
; 20 lb bond)
10 sheets
(75 g/m
2
; 20 lb bond)
Maximum stack height:
1.5 mm (0.06 in)
Maximum stack height:
1.5 mm (0.06 in)
5 sheets
5 sheets
Individual envelopes
Individual envelopes
4 sheets
4 sheets
Minimum-size card
stock
Maximum-size card
stock
76 by 127 mm
(3 by 5 in)
216 by 356 mm
(8.5 by 14 in)
135 to 163 g/m
(36 to 43 lb bond)
135 to 163 g/m
(36 to 43 lb bond)
2
2
4 sheets
4 sheets
Automatic document feeder (ADF) paper sizes
ADFDimensionsWeight or thicknessCapacity
Minimum-size paper127 by 127 mm
(5 by 5 in)
Maximum-size paper216 by 381 mm
(8.5 by 15 in)
60 to 90 g/m
(16 to 24 lb bond)
60 to 90 g/m
(16 to 24 lb bond)
2
50 sheets
(75 g/m
2
50 sheets
(75 g/m
2
; 20 lb bond)
2
; 20 lb bond)
10Chapter 1 Getting to know your deviceENWW
Changing the settings by using
2
Note
Note
the hp toolbox or the device
control panel
The HP toolbox information in this chapter is for Windows operating systems only. For
information about HP toolbox for Macintosh, see the online Help in the HP toolbox for
Macintosh.
You can change the settings for the device by using the HP toolbox or the device control
panel. Often, the easier method for changing the device settings is to use the HP toolbox.
The following table lists some of the settings that you can change by using the HP toolbox and
the device control panel. For information about how to use the HP toolbox to change settings,
see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left
side of the HP toolbox window. (See
to gain access to the Toolbox.) For information about how to use the device control panel to
change the device settings, review the information in this chapter.
Settings that are established in the software program take precedence over printer-driver
settings. Printer-driver settings override the HP toolbox and device control panel settings.
Using the hp toolbox (Windows) for information about how
Setting or featureHP toolboxDevice control
panel
Restore the factory-set defaults.XX
Print information pages, such as the configuration
page, device control panel menu map, and usage
page.
Change the device control panel display language.XX
Change the HP toolbox language.X
Set up status alerts.X
Configure the fax-send and fax-receive settings.
View or forward faxes that have been received to the
computer.
Configure the scan to e-mail or a folder setting.X
Change the copy settingsXX
Add, delete, or modify the destinations in the Fax
Phone Book.
Gain access to the online user guide.X
1
1
XX
1
XX
X
XX
Check the device status remotely.X
1
Fax features are available for the HP LaserJet 3030 all-in-one only.
ENWW11
Using the hp toolbox (Windows)
The HP toolbox is a Web application that you can use for the following tasks.
Note
Note
The HP LaserJet 3020 all-in-one does not include faxing capabilities.
●Monitor the device status.
●View and configure the device settings for print, fax, copy, and scan.
●View troubleshooting and "How do I" information.
●View online documentation.
●Provide access to fax and scan software capabilities.
●View alerts about a particular event or condition on the device.
You can view the HP toolbox when the device is directly connected to a computer, or when the
device is connected to a network. You must have performed a complete software installation
to use the HP toolbox.
You do not need Internet access to open and use the HP toolbox. However, if you click a link
in the Other Links area, you must have Internet access to go to the site associated with the
link. For more information, see
Other links.
Supported operating systems
The HP toolbox is supported for the following operating systems:
●Windows 98, Windows 2000, Windows Millennium Edition (Me), and Windows XP
Note
The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating
system for the HP toolbox to function.
Supported browsers
To use the HP toolbox, you must have one of the following browsers:
●Microsoft Internet Explorer 5.5 or later
●Netscape Navigator 6.2 or later
●Opera 7.0
All pages can be printed from the browser.
To view the hp toolbox
Open the HP toolbox in one of the following ways:
●
On the computer desktop, double-click the HP toolbox icon
●On the Start menu, point to Hewlett-Packard, select hp LaserJet 3020 or hp LaserJet
3030, and then select hp Toolbox.
The HP toolbox opens in a Web browser.
.
Note
12Chapter 2 Changing the settings by using the hp toolbox or the device control panelENWW
After you open the URL, you can bookmark it so that you can return to it quickly in the future.
The hp toolbox sections
The HP toolbox contains the following sections:
●Status tab
●Fax tab (available for the HP LaserJet 3030 all-in-one only)
●Scan to... tab
●Troubleshooting tab
●Documentation tab
Other links
Each page in the HP toolbox contains links to the HP website for device registration and
device support, and links for ordering supplies. You must have Internet access to use any of
these links. If you use a dial-up connection and did not connect when you first opened the HP
toolbox, you must connect before you can view these websites.
Status tab
The Status tab has links to the following main pages:
●Device Status. View device status information. This page indicates device conditions
such as a media jam or an empty input tray. After you correct a problem with the device,
click Refresh to update the device status.
Note
●Set up Status Alerts. Use alerts to configure the device to notify you automatically of
device alerts. From this page you can turn alerts on or off, specify when the device sends
an alert, and select the type of alert (either a pop-up message or a taskbar icon) that you
want to receive. To activate status alert settings, click Apply.
●View Configuration. View settings available for the device. This page also displays any
accessories that have been installed, such as DIMMs. The View Configuration page
displays the same information that is shown on the configuration page.
●Print Info pages. Print the configuration page and other information pages that are
available for the device.
Fax tab
The HP LaserJet 3020 all-in-one does not include faxing capabilities.
The Fax tab has links to the following main pages:
●Fax Tasks
●Fax Phone Book
●Fax Send Log
●Fax Data Properties
●Fax Reports
●Detailed Fax Settings
Note
ENWWUsing the hp toolbox (Windows)13
For more information about fax functions and features, see the fax guide.
Scan to... tab
The Scan to... tab has links to the following main pages:
●Scan to E-mail or a Folder
●Scan Preferences
Note
The scan preferences apply to only Scan to E-mail or a Folder.
Troubleshooting tab
The Troubleshooting tab has links to various device troubleshooting information, such as how
to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or
scan problems.
Documentation tab
The Documentation tab contains links to the following information sources:
●User Guide. The user guide contains information about using the device, warranty,
specifications, and support. The user guide is available in both HTML and PDF format.
●Late Breaking News. This document contains late-breaking information about the
device. It is available in English only.
14Chapter 2 Changing the settings by using the hp toolbox or the device control panelENWW
Using the device control panel
You can also configure settings at the device control panel. This section describes how to
perform the following tasks:
Printing a configuration page
●
Printing a device control panel menu map
●
Restoring the factory-set defaults
●
Changing the device control panel display language
●
Changing the default media size
●
Using the device volume controls
●
Printing a configuration page
You can see which device settings are currently selected by printing a configuration page.
To print a configuration page
1. Press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Config report, and then press
The device exits the menu settings and prints the report.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Printing a device control panel menu map
You can see all of your device control panel menu options by printing a device control panel
menu map.
To print a device control panel menu map
1. On the device control panel, press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Menu structure, and then press
A menu map prints, showing all of the device control panel menu options.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults. For the
HP LaserJet 3030 all-in-one, it also clears the fax header name and phone number. (See the
fax guide for information about how to add your information to the fax header.) This procedure
clears fax numbers and names that are associated with one-touch keys and speed-dial
codes, and deletes any pages that are stored in the memory. The procedure then
automatically restarts the device.
ENWWUsing the device control panel15
To restore the factory-set defaults
Note
1. Press
2. Use the < or the > button to select Service, and then press
3. Use the < or the > button to select Restore defaults, press
MENU/ENTER
MENU/ENTER
.
again to confirm your selection.
MENU/ENTER
MENU/ENTER
.
, and then press
The device automatically restarts.
Changing the device control panel display language
Use this procedure to have reports print in, and messages on the the device control panel
display appear in, a language other than the default for your country/region.
The Demo page prints only in English.
To change the device control panel display language
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Language, and then press
4. Use the < or the > button to select the language that you want.
5. Press
MENU/ENTER
MENU/ENTER
.
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
The device automatically restarts.
Changing the default media size
The media size should be set to the size of media that you normally load in the media input
tray. The device uses this setting for copying, printing reports, printing faxes, and determining
autoreduction for incoming faxes.
To change the default media size
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Def. paper size, and then press
4. Use the < or the > button until the size of paper that you have loaded appears. You can
5. Press
MENU/ENTER
.
select Letter, Legal, or A4.
MENU/ENTER
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
Using the device volume controls
You can control the volume of the following sounds:
●The alarm sound that the device emits when it requires attention, such as when the device
door is open.
●The beeps that are emitted when you press the device control panel buttons.
16Chapter 2 Changing the settings by using the hp toolbox or the device control panelENWW
●The phone line sounds for outgoing faxes (HP LaserJet 3030 all-in-one only).
●The ring volume for incoming faxes (HP LaserJet 3030 all-in-one only).
To change the alarm volume
The alarm sounds when the device is presenting an alert or critical error message. The alarm
duration length is either one or three seconds, depending on the type of error.
Note
Note
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press
MENU/ENTER
.
to select Alarm volume.
MENU/ENTER
MENU/ENTER
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the alarm volume is Soft.
To change the volume for the fax (hp LaserJet 3030 all-in-one only)
This setting determines the volume of various fax sounds that occur when the device is
sending or receiving fax jobs.
VOLUME
1. Press
2. Use the < or the > button to select Off, Soft, Medium, or Loud.
3. Press
The factory-set default is Soft.
.
MENU/ENTER
to save your selection.
.
Note
To change the ring volume of the fax (hp LaserJet 3030 all-in-one only)
The fax ring sounds when the device is initially sending or receiving a call. The ring duration
length depends on the local telecom ring-pattern length.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press the < or the > button once to select Ring volume, and then press
.
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default is Soft.
To change the device control panel key-press volume
The key-press volume controls the sound that is made when a device control panel button is
pressed.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
.
MENU/ENTER
.
ENWWUsing the device control panel17
3. Use the < or the > button to select Volume settings, and then press
MENU/ENTER
.
Note
4. Use the < or the > button to select Key Press volume, and then press
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the device control panel key-press volume is Soft.
MENU/ENTER
.
18Chapter 2 Changing the settings by using the hp toolbox or the device control panelENWW
3
Printing
Use the following information to perform printing tasks with the device:
Printing by using manual feed
●
Stopping or canceling a print job
●
Printer drivers
●
Understanding print-quality settings
●
Optimizing print quality for media types
●
Device media specifications
●
Guidelines for using media
●
Selecting media for the automatic document feeder (ADF)
●
Printing on envelopes
●
Printing on transparencies and labels
●
Printing on letterhead and preprinted forms
●
Printing on custom-sized media or card stock
●
Printing on both sides of the media (manual duplexing)
●
Printing multiple pages on a single sheet of media
●
Printing booklets
●
Printing watermarks
●
ENWW19
Printing by using manual feed
Use manual feed when printing on mixed media (for example, printing on an envelope, then
printing a letter, then an envelope, and so on). Load an envelope in the priority input tray and
load the letterhead in the media input tray.
To print by using manual feed
1. Open the device properties or printer setup (printer driver) in the software program.
2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source
is: or Paper Source drop-down list. (For instructions about opening the printer driver from
your computer, see
3. Send the print job.
4. After you have changed the setting, wait until Manual feed appears on the device control
panel, and then press
Understanding print-quality settings.)
MENU/ENTER
to print each job.
20Chapter 3 PrintingENWW
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