HP (Hewlett-Packard) 3030, 3020 User Manual

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hp LaserJet 3020

hp LaserJet 3030

use

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hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one

User Guide

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Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

A user of the Hewlett-Packard product associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard product associated with this user guide.

Part number: Q2665-90902

Edition 1, 10/2003

Trademark Credits

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.

Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

All other products mentioned herein may be trademarks of their respective companies.

Hewlett-Packard Development Company, L.P. 20555 S.H. 249 Houston, TX 77070

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Table of contents

1 Getting to know your device

Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one ...........................2

Package contents of the hp LaserJet 3020 all-in-one ........................................................2

Package contents of the hp LaserJet 3030 all-in-one ........................................................3

Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one ........4

Identifying the hardware components .......................................................................................5

HP LaserJet 3020 all-in-one hardware components ..........................................................5

HP LaserJet 3030 all-in-one hardware components ..........................................................5

Identifying the device control panel components of the hp LaserJet 3020 all-in-one ...............6

Identifying the device control panel components of the hp LaserJet 3030 all-in-one ...............7

Identifying the software components ........................................................................................8

Supported operating systems .............................................................................................8

Print-media specifications .........................................................................................................9

Supported paper weights and sizes ...................................................................................9

2 Changing the settings by using the hp toolbox or the device control panel

Using the hp toolbox (Windows) .............................................................................................12

Supported operating systems ...........................................................................................12

Supported browsers .........................................................................................................12

To view the hp toolbox ......................................................................................................12

The hp toolbox sections ....................................................................................................13

Using the device control panel ................................................................................................15

Printing a configuration page ............................................................................................15

Printing a device control panel menu map .......................................................................15

Restoring the factory-set defaults .....................................................................................15

Changing the device control panel display language .......................................................16

Changing the default media size ......................................................................................16

Using the device volume controls .....................................................................................16

3 Printing

Printing by using manual feed .................................................................................................20

To print by using manual feed ..........................................................................................20

Stopping or canceling a print job .............................................................................................21

Printer drivers ..........................................................................................................................22

Changing print settings .....................................................................................................22

Understanding print-quality settings ........................................................................................24

To temporarily change print-quality settings ....................................................................24

To change print-quality settings for all future jobs ............................................................24

To use EconoMode (to save toner) ..................................................................................25

Optimizing print quality for media types ..................................................................................26

To gain access to the optimizing feature ..........................................................................26

Device media specifications ....................................................................................................27

Guidelines for using media .....................................................................................................28

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Paper ................................................................................................................................ 28

Common media problems table .......................................................................................28

Labels ............................................................................................................................... 28

Transparencies .................................................................................................................2 9

Envelopes .........................................................................................................................29

Card stock and heavy media ............................................................................................30

Selecting media for the automatic document feeder (ADF) ....................................................32

Automatic document feeder (ADF) specifications ............................................................32

Printing on envelopes .............................................................................................................. 33

To print on one envelope ..................................................................................................33

To print on multiple envelopes .........................................................................................34

Printing on transparencies and labels .....................................................................................36

To print on transparencies or labels .................................................................................36

Printing on letterhead and preprinted forms ...........................................................................38

To print on letterhead and preprinted forms .....................................................................38

Printing on custom-sized media or card stock ........................................................................39

To print on custom-sized media or card stock .................................................................39

Printing on both sides of the media (manual duplexing) .........................................................40

To manually duplex ..........................................................................................................40

Printing multiple pages on a single sheet of media ................................................................42

To print multiple pages on a single sheet (Windows) .......................................................42

To print multiple pages on a single sheet (Macintosh) .....................................................42

Printing booklets ......................................................................................................................43

To print booklets ...............................................................................................................43

Printing watermarks ................................................................................................................ 45

To use the watermark feature ...........................................................................................45

4 Copying

Loading originals to copy ........................................................................................................48

To load originals onto the flatbed scanner .......................................................................48

To load originals into the automatic document feeder (ADF) input tray ...........................48

Starting a copy job ..................................................................................................................50

Canceling a copy job ...............................................................................................................50

Adjusting the copy quality .......................................................................................................51

To adjust the copy quality for the current job ...................................................................51

To adjust the default copy quality .....................................................................................51

Adjusting the lighter/darker (contrast) setting .........................................................................52

To adjust the lighter/darker setting for the current job ......................................................52

To adjust the default lighter/darker setting .......................................................................52

Reducing or enlarging copies .................................................................................................53

To reduce or enlarge copies for the current job ...............................................................54

To change the default copy size .......................................................................................54

Changing the copy-collation setting ........................................................................................56

To change the copy-collation setting for the current job ..................................................56

To change the default copy-collation setting ....................................................................56

Changing the number of copies ..............................................................................................57

To change the number of copies for the current job ........................................................57

To change the default number of copies ..........................................................................57

Copying photos, two-sided originals, or books .......................................................................58

To copy a photo ................................................................................................................5 8

To copy a multiple-page stack of two-sided originals .......................................................58

To copy a book .................................................................................................................59

5 Scanning

Loading originals to scan ........................................................................................................62

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Loading originals onto the flatbed scanner ......................................................................62

Loading originals into the automatic document feeder (ADF) input tray ..........................62

Understanding scanning methods ..........................................................................................64

Scanning from the device control panel (Windows) ...............................................................65

Programming the device Scan to button ..........................................................................65

Scanning to e-mail ............................................................................................................65

Scanning to a folder ..........................................................................................................65

Canceling a scan job ...............................................................................................................67

Scanning by using hp LaserJet Scan software (Windows) .....................................................68

Scanning to e-mail ............................................................................................................68

Scanning to a file ..............................................................................................................69

Scanning to another software program ............................................................................69

Scanning to the Readiris OCR software ...........................................................................70

Scanning from the device and hp Director (Macintosh) ..........................................................71

Scanning to e-mail ............................................................................................................71

Scanning to a file ..............................................................................................................71

Scanning to a software program ......................................................................................72

Using page-by-page scanning ..........................................................................................72

Scanning by using TWAIN-compliant and WIA-compliant software .......................................73

Using TWAIN-compliant and WIA-compliant software .....................................................73

Scanning a photo or a book ....................................................................................................74

Scanning a photo ..............................................................................................................74

Scanning a book ...............................................................................................................74

Scanning by using OCR ..........................................................................................................76

Readiris .............................................................................................................................76

Scanner resolution and color ..................................................................................................77

Resolution and color guidelines .......................................................................................77

Color .................................................................................................................................78

6 Faxing

.................................................................................................................................................. 79

7 Cleaning and maintenance

Cleaning the outside of the device ..........................................................................................82

To clean the exterior .........................................................................................................82

To clean the glass ............................................................................................................82

To clean the lid backing ....................................................................................................83

Cleaning the media path .........................................................................................................84

To clean the media path ...................................................................................................84

Replacing the automatic document feeder (ADF) pickup roller assembly ..............................85

8 Troubleshooting

Device does not turn on ..........................................................................................................90

Is power reaching the device? ..........................................................................................90

The device control panel display has black lines or dots, or becomes blank .........................91

Was the device exposed to an electric or magnetic field? ...............................................91

Pages print but are totally blank ..............................................................................................92

Is the sealing tape still in the print cartridge? ...................................................................92

Does the document contain blank pages? .......................................................................92

Does the configuration page print? ..................................................................................92

Is the original loaded correctly? ........................................................................................92

Pages did not print ..................................................................................................................93

Does a message appear on your computer screen? .......................................................93

Is media being pulled into the device correctly? ..............................................................93

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Are media jams present? ..................................................................................................93

Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .........93

Are other devices running on your computer? .................................................................93

Pages printed, but a problem exists ........................................................................................94

Is the print quality poor? ...................................................................................................94

Is the printed page different from what appears onscreen? .............................................94

Are the device settings appropriate for the print media? .................................................94

Onscreen error messages appear ..........................................................................................95

Printer not responding/error writing to LPT1 ....................................................................95

Cannot access port (in use by another application) .........................................................95

Paper-handling problems exist ...............................................................................................96

Print is skewed (crooked) .................................................................................................96

More than one sheet feeds at one time ............................................................................96

Device does not pull media from the media input tray .....................................................96

Media curls when fed through device ...............................................................................96

Printed page is different from what appears onscreen ...........................................................97

Is the text garbled, incorrect, or incomplete? ...................................................................97

Are graphics or text missing? Are there blank pages? ....................................................97

Is the page format different from the format on another printer? .....................................98

Is the quality of graphics poor? ........................................................................................98

Media jams occur in the printer ...............................................................................................99

To clear a media jam ........................................................................................................99

To clear other media jams ..............................................................................................101

Tips to avoid media jams ................................................................................................101

Print quality is unacceptable .................................................................................................102

Light print or fade ............................................................................................................102

Toner specks ..................................................................................................................102

Dropouts .........................................................................................................................103

Vertical lines ...................................................................................................................103

Gray background ............................................................................................................104

Toner smear ...................................................................................................................104

Loose toner .....................................................................................................................105

Vertical repetitive defects ...............................................................................................105

Misformed characters .....................................................................................................106

Page skew ......................................................................................................................106

Curl or wave .................................................................................................................... 107

Wrinkles or creases ........................................................................................................107

Toner scatter outline .......................................................................................................108

Device control panel error messages appear .......................................................................109

Resolving common error messages ...............................................................................109

Critical error messages ...................................................................................................109

Alert messages ...............................................................................................................110

Warning messages .........................................................................................................110

No copy came out .................................................................................................................112

Is media loaded in the input tray? ..................................................................................112

Is the original loaded correctly? ......................................................................................112

Copies are blank, or images are missing or faded ...............................................................113

Has the sealing tape been removed from the print cartridge? .......................................113

Is the print cartridge low on toner? .................................................................................113

Is the original of poor quality? ........................................................................................113

Does the original have a colored background? ..............................................................113

Copy quality is unacceptable ................................................................................................114

Preventing problems .......................................................................................................114

Media jams occur in the automatic document feeder (ADF) ................................................115

Typical automatic document feeder (ADF) jam locations ..............................................115

To clear a media jam from the automatic document feeder (ADF) ................................115

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Copy defects are apparent ....................................................................................................118

Vertical white or faded stripes ........................................................................................118

Blank pages ....................................................................................................................118

Wrong original was copied .............................................................................................118

Too light or dark ..............................................................................................................118

Unwanted lines ...............................................................................................................119

Black dots or streaks ......................................................................................................119

Unclear text .....................................................................................................................119

Reduced size ..................................................................................................................119

Scanned image is of poor quality ..........................................................................................120

Is the original a second-generation photo or picture? ....................................................120

Is the image quality better when the document is printed? ............................................120

Is the image skewed (crooked)? ....................................................................................120

Does the scanned image show blotting, lines, vertical white stripes, or any other

defect? ............................................................................................................................120

Do graphics look different from the original? ..................................................................120

Part of the image did not scan ..............................................................................................121

Was the original loaded correctly? .................................................................................121

Does the original have a colored background? ..............................................................121

Is the original longer than 381 mm (15 inches)? ............................................................121

Is the original too small? .................................................................................................121

Are you using HP Director? (Macintosh only) ................................................................121

Is the media size correct? ...............................................................................................121

The scan takes too long ........................................................................................................122

Is your resolution or color level set too high? .................................................................122

Is your software set to scan in color? .............................................................................122

Did you send a print job or copy job before you tried to scan? ......................................122

Is your computer set for bidirectional communication? ..................................................122

Error messages appear .........................................................................................................123

Common scanning error messages ...............................................................................123

Scan quality is unacceptable ................................................................................................124

Preventing problems .......................................................................................................124

Blank pages ....................................................................................................................124

Too light or dark ..............................................................................................................125

Unwanted lines ...............................................................................................................125

Black dots or streaks ......................................................................................................125

Unclear text .....................................................................................................................125

Appendix A Specifications

HP LaserJet 3020/3030 all-in-one series specifications .......................................................129

HP LaserJet 3020/3030 all-in-one series specifications ................................................129

HP LaserJet 3030 all-in-one fax specifications .....................................................................131

HP LaserJet 3020/3030 all-in-one series battery ..................................................................132

Appendix B Regulatory Information

................................................................................................................................................ 133

FCC regulations ....................................................................................................................134

Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only) .......136

IC CS-03 requirements (hp LaserJet 3030 all-in-one only) ..................................................136

Regulatory information for the European Union countries/regions (hp LaserJet 3030

all-in-one only) .......................................................................................................................137

Safety statements .................................................................................................................138

Laser safety statement ...................................................................................................138

Canada DOC regulations ...............................................................................................138

Laser statement for Finland ............................................................................................139

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Korean EMI statement ....................................................................................................139

Australia ..........................................................................................................................140

Declaration of Conformity .....................................................................................................141

Environmental product stewardship program .......................................................................142

Protecting the environment .............................................................................................142

Ozone production ...........................................................................................................142

Energy consumption .......................................................................................................142

Toner consumption .........................................................................................................142

Paper use .......................................................................................................................142

Plastics ...........................................................................................................................142

HP LaserJet printing supplies .........................................................................................143

HP printing supplies returns and recycling program information ...................................143

U.S. returns ..................................................................................................................... 143

Non-U.S. returns .............................................................................................................143

Paper .............................................................................................................................. 143

Material restrictions ........................................................................................................143

Nederlands .....................................................................................................................144

For more information ......................................................................................................144

Material safety data sheets ...................................................................................................145

Appendix C HP limited warranty statement

HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY ..................147

Appendix D HP parts and accessories

Ordering hp parts and accessories .......................................................................................150

HP parts and accessories charts ....................................................................................150

HP LaserJet print cartridges .................................................................................................152

HP policy on non-hp print cartridges ..............................................................................152

To install a print cartridge ...............................................................................................152

Storing print cartridges ...................................................................................................152

Print cartridge life expectancy ........................................................................................152

Recycling print cartridges ...............................................................................................153

Saving toner ....................................................................................................................153

Appendix E Service and support

Obtaining hardware service ..................................................................................................156

To obtain hardware service ............................................................................................156

Extended warranty ................................................................................................................158

Service information form .......................................................................................................159

Glossary

Index

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Getting to know your device

Use these topics to acquaint yourself with your new HP LaserJet 3020 all-in-one or HP LaserJet 3030 all-in-one:

Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one

●

Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one

●

Identifying the hardware components

●

Identifying the device control panel components of the hp LaserJet 3020 all-in-one

●

Identifying the device control panel components of the hp LaserJet 3030 all-in-one

●

Identifying the software components

●

Print-media specifications

●

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Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one

Use the following illustrations to make sure that the package contents are complete.

Package contents of the hp LaserJet 3020 all-in-one

Note

1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 150-sheet media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Output bin support 8 Device control panel cover 9 HP LaserJet 3020 all-in-one

Use the power cord that came with the device. Using other power cords can adversely affect the performance of the device.

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Package contents of the hp LaserJet 3030 all-in-one

1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 150-sheet media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Fax guide 8 Phone cord 9 Output bin support 10 Device control panel cover 11 HP LaserJet 3020 all-in-one

Note

Use the phone cord and the power cord that came with the device. Using other phone cords or power cords can adversely affect the performance of the device.

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Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one

Speed ●

Paper handling ●

Memory ●

Connectivity ●

Fax (HP LaserJet 3030 allin-one only)

Prints and copies up to 15 pages per minute (ppm)

A flatbed scanner, a 50-page automatic document feeder (ADF), a 150-sheet media input tray, and a 10-sheet priority input slot

32 megabytes (MB) of random-access memory (RAM) (9 MB for the system and 23 MB of RAM available to the user)

A universal serial bus (USB) port (compatible with 2.0 specifications) and an IEEE 1284-B parallel port

●

Full-functionality fax capabilities with a V.34 fax, including a phone book, fax polling, and delayed-fax features

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Identifying the hardware components

Use the following illustrations to identify the hardware components of your device:

HP LaserJet 3020 all-in-one hardware components

1 Automatic document feeder (ADF) input tray 2 Flatbed scanner lid and ADF output bin 3 Device control panel 4 Print-cartridge-door release 5 Output bin 6 Priority input tray 7 Media input tray 8 Parallel port 9 USB port 10 Power switch 11 Power receptacle

HP LaserJet 3030 all-in-one hardware components

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Identifying the device control panel components of the hp LaserJet 3020 all-in-one

Use the following illustration to identify the device control panel components.

1 Scan controls. Use these controls to scan to e-mail or a folder. For instructions about scanning,

see

Scanning.

2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel

display. 3 Menu and cancel controls. Use these controls to select menu options, determine the device

status, and cancel the current job. 4 Copy controls. Use these controls to change commonly used default settings and to start copying.

For instructions about copying, see

Copying.

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Identifying the device control panel components of the hp LaserJet 3030 all-in-one

Use the following illustration to identify the device control panel components.

1 Fax controls. Use the fax controls to change commonly used fax settings. For information about

using the fax controls, see the fax guide. 2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel

display and dial phone numbers for faxing. For information about using alphanumeric key

characters, see the fax guide. 3 Menu and cancel controls. Use these controls to select menu options, determine the device

status, and cancel the current job. 4 Copy controls. Use these controls to change commonly used default settings and to start copying.

For instructions about copying, see 5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning,

see

Scanning.

Copying.

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Identifying the software components

Note

The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information.

The following software items are included with the device:

● HP toolbox

● HP LaserJet Scan software

● TWAIN or WIA Scan Driver (WIA is available for Windows XP only)

● HP LaserJet Fax (HP LaserJet 3030 all-in-one device only)

● Readiris OCR (not installed with other software; separate installation is required)

● Installer/uninstaller

● Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)

● HP Director (Macintosh)

● HP All-in-One Setup Assistant (Macintosh)

The PCL 6 printer driver is installed by default. The PCL 5e printer driver is available through the printer wizard. The PostScript driver is available through custom installation.

Supported operating systems

The HP LaserJet 3020 all-in-one and the HP LaserJet 3030 all-in-one support the following operating systems.

Note

Not all device features and functions are available for all operating systems.

● Windows 98, Windows 2000, Windows Me, Windows XP, and Windows NT 4.0

● Macintosh OS 10.2.x, Macintosh 9.1, and Macintosh 9.2.x

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Print-media specifications

For optimum results, use conventional 75 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges.

Note

The printer supports a wide range of standard and custom sizes of print media. The capacity of trays and bins can vary depending on media weight and thickness and environmental conditions. Smoothness—100 to 250 (Sheffield).

Use only transparencies that are designed for use with HP LaserJet printers.

Supported paper weights and sizes

Media input tray paper sizes

Media input tray Dimensions Weight or thickness Capacity

Minimum-size paper 76 by 127 mm

(3 by 5 in)

Maximum-size paper 216 by 356 mm

(8.5 by 14 in)

Minimum-size glossy paper

Maximum-size glossy paper

Minimum-size transparencies

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

76 by 127 mm (3 by 5 in)

60 to 163 g/m (16 to 43 lb bond)

75 to 120 g/m (20 to 32 lb bond)

0.10 to 0.13 mm thick (4 to 5 mils thick)

150 sheets (60 g/m

; 16 lb bond)

150 sheets (60 g/m

; 16 lb bond)

Maximum stack height: 18 mm (0.7 in)

75 sheets

Maximum-size transparencies

Minimum-size envelopes

Maximum-size envelopes

216 by 356 mm (8.5 by 14 in)

90 by 160 mm (3.5 by 6.3 in)

178 by 254 mm (7 by 10 in)

Minimum-size label 76 by 127 mm

(3 by 5 in)

Maximum-size label 216 by 356 mm

(8.5 by 14 in)

Minimum-size card stock

Maximum-size card stock

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

0.10 to 0.13 mm thick (4 to 5 mils thick)

75 to 105 g/m

(20 to 28 lb bond)

75 to 105 g/m

(20 to 28 lb bond)

60 to 216 g/m

(22 to 80 lb cover)

60 to 216 g/m

(22 to 80 lb cover)

135 to 157 g/m

(36 to 42 lb bond)

135 to 157 g/m

(36 to 42 lb bond)

75 sheets

15 envelopes

60 sheets

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Priority input slot paper sizes

Priority input slot Dimensions Weight or thickness Capacity

Minimum-size paper 76 by 127 mm

(3 by 5 in)

Maximum-size paper 216 by 356 mm

(8.5 by 14 in)

Minimum-size glossy paper

Maximum-size glossy paper

Minimum-size transparencies

Maximum-size transparencies

Minimum-size envelopes

Maximum-size envelopes

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

Minimum-size label 76 by 127 mm

(3 by 5 in)

Maximum-size label 216 by 356 mm

(8.5 by 14 in)

60 to 163 g/m

(16 to 43 lb bond)

60 to 163 g/m

(16 to 43 lb bond)

75 to 120 g/m

(20 to 32 lb bond)

75 to 120 g/m

(20 to 32 lb bond)

0.10 to 0.13 mm thick (4 to 5 mils thick)

60 to 90 g/m

(16 to 24 lb bond)

60 to 90 g/m

(16 to 24 lb bond)

60 to 216 g/m

(22 to 80 lb cover)

60 to 216 g/m

(22 to 80 lb cover)

10 sheets (75 g/m

; 20 lb bond)

10 sheets (75 g/m

; 20 lb bond)

Maximum stack height:

1.5 mm (0.06 in)

Maximum stack height:

1.5 mm (0.06 in)

5 sheets

Individual envelopes

4 sheets

Minimum-size card stock

Maximum-size card stock

76 by 127 mm (3 by 5 in)

216 by 356 mm (8.5 by 14 in)

135 to 163 g/m (36 to 43 lb bond)

4 sheets

Automatic document feeder (ADF) paper sizes

ADF Dimensions Weight or thickness Capacity

Minimum-size paper 127 by 127 mm

(5 by 5 in)

Maximum-size paper 216 by 381 mm

(8.5 by 15 in)

60 to 90 g/m (16 to 24 lb bond)

50 sheets (75 g/m

; 20 lb bond)

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Changing the settings by using

Note

the hp toolbox or the device control panel

The HP toolbox information in this chapter is for Windows operating systems only. For information about HP toolbox for Macintosh, see the online Help in the HP toolbox for Macintosh.

You can change the settings for the device by using the HP toolbox or the device control panel. Often, the easier method for changing the device settings is to use the HP toolbox.

The following table lists some of the settings that you can change by using the HP toolbox and the device control panel. For information about how to use the HP toolbox to change settings, see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left side of the HP toolbox window. (See to gain access to the Toolbox.) For information about how to use the device control panel to change the device settings, review the information in this chapter.

Settings that are established in the software program take precedence over printer-driver settings. Printer-driver settings override the HP toolbox and device control panel settings.

Using the hp toolbox (Windows) for information about how

Setting or feature HP toolbox Device control

panel

Restore the factory-set defaults. X X

Print information pages, such as the configuration page, device control panel menu map, and usage page.

Change the device control panel display language. X X

Change the HP toolbox language. X

Set up status alerts. X

Configure the fax-send and fax-receive settings.

View or forward faxes that have been received to the computer.

Configure the scan to e-mail or a folder setting. X

Change the copy settings X X

Add, delete, or modify the destinations in the Fax Phone Book.

Gain access to the online user guide. X

X X

Check the device status remotely. X

Fax features are available for the HP LaserJet 3030 all-in-one only.

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Using the hp toolbox (Windows)

The HP toolbox is a Web application that you can use for the following tasks.

Note

The HP LaserJet 3020 all-in-one does not include faxing capabilities.

● Monitor the device status.

● View and configure the device settings for print, fax, copy, and scan.

● View troubleshooting and "How do I" information.

● View online documentation.

● Provide access to fax and scan software capabilities.

● View alerts about a particular event or condition on the device.

You can view the HP toolbox when the device is directly connected to a computer, or when the device is connected to a network. You must have performed a complete software installation to use the HP toolbox.

You do not need Internet access to open and use the HP toolbox. However, if you click a link in the Other Links area, you must have Internet access to go to the site associated with the link. For more information, see

Supported operating systems

The HP toolbox is supported for the following operating systems:

● Windows 98, Windows 2000, Windows Millennium Edition (Me), and Windows XP

Note

The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating system for the HP toolbox to function.

Supported browsers

To use the HP toolbox, you must have one of the following browsers:

● Microsoft Internet Explorer 5.5 or later

● Netscape Navigator 6.2 or later

● Opera 7.0

All pages can be printed from the browser.

To view the hp toolbox

Open the HP toolbox in one of the following ways:

●

On the computer desktop, double-click the HP toolbox icon

● On the Start menu, point to Hewlett-Packard, select hp LaserJet 3020 or hp LaserJet

3030, and then select hp Toolbox.

The HP toolbox opens in a Web browser.

Note

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After you open the URL, you can bookmark it so that you can return to it quickly in the future.

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The hp toolbox sections

The HP toolbox contains the following sections:

● Status tab

● Fax tab (available for the HP LaserJet 3030 all-in-one only)

● Scan to... tab

● Troubleshooting tab

● Documentation tab

Using the device control panel

You can also configure settings at the device control panel. This section describes how to perform the following tasks:

Printing a configuration page

●

Printing a device control panel menu map

●

Restoring the factory-set defaults

●

Changing the device control panel display language

●

Changing the default media size

●

Using the device volume controls

●

Printing a configuration page

You can see which device settings are currently selected by printing a configuration page.

To print a configuration page

1. Press

2. Use the < or the > button to select Reports, and then press

3. Use the < or the > button to select Config report, and then press

The device exits the menu settings and prints the report.

MENU/ENTER

Printing a device control panel menu map

You can see all of your device control panel menu options by printing a device control panel menu map.

To print a device control panel menu map

1. On the device control panel, press

2. Use the < or the > button to select Reports, and then press

3. Use the < or the > button to select Menu structure, and then press

A menu map prints, showing all of the device control panel menu options.

MENU/ENTER

Restoring the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults. For the HP LaserJet 3030 all-in-one, it also clears the fax header name and phone number. (See the fax guide for information about how to add your information to the fax header.) This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the device.

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To restore the factory-set defaults

Note

1. Press

2. Use the < or the > button to select Service, and then press

3. Use the < or the > button to select Restore defaults, press

MENU/ENTER

again to confirm your selection.

MENU/ENTER

, and then press

The device automatically restarts.

Changing the device control panel display language

Use this procedure to have reports print in, and messages on the the device control panel display appear in, a language other than the default for your country/region.

The Demo page prints only in English.

To change the device control panel display language

1. Press

2. Use the < or the > button to select Common settings, and then press

3. Use the < or the > button to select Language, and then press

4. Use the < or the > button to select the language that you want.

5. Press

MENU/ENTER

to save your selection.

MENU/ENTER

The device automatically restarts.

Changing the default media size

The media size should be set to the size of media that you normally load in the media input tray. The device uses this setting for copying, printing reports, printing faxes, and determining autoreduction for incoming faxes.

To change the default media size

1. Press

2. Use the < or the > button to select Common settings, and then press

3. Use the < or the > button to select Def. paper size, and then press

4. Use the < or the > button until the size of paper that you have loaded appears. You can

5. Press

MENU/ENTER

select Letter, Legal, or A4.

MENU/ENTER

to save your selection.

MENU/ENTER

Using the device volume controls

You can control the volume of the following sounds:

● The alarm sound that the device emits when it requires attention, such as when the device

door is open.

● The beeps that are emitted when you press the device control panel buttons.

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● The phone line sounds for outgoing faxes (HP LaserJet 3030 all-in-one only).

● The ring volume for incoming faxes (HP LaserJet 3030 all-in-one only).

To change the alarm volume

The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error.

Note

1. Press

MENU/ENTER

2. Use the < or the > button to select Common settings, and then press

3. Use the < or the > button to select Volume settings, and then press

4. Press

MENU/ENTER

to select Alarm volume.

MENU/ENTER

5. Use the < or the > button to select Off, Soft, Medium, or Loud.

6. Press

MENU/ENTER

to save your selection.

The factory-set default for the alarm volume is Soft.

To change the volume for the fax (hp LaserJet 3030 all-in-one only)

This setting determines the volume of various fax sounds that occur when the device is sending or receiving fax jobs.

VOLUME

1. Press

2. Use the < or the > button to select Off, Soft, Medium, or Loud.

3. Press

The factory-set default is Soft.

MENU/ENTER

to save your selection.

Note

To change the ring volume of the fax (hp LaserJet 3030 all-in-one only)

The fax ring sounds when the device is initially sending or receiving a call. The ring duration length depends on the local telecom ring-pattern length.

1. Press

MENU/ENTER

2. Use the < or the > button to select Common settings, and then press

3. Use the < or the > button to select Volume settings, and then press

4. Press the < or the > button once to select Ring volume, and then press

MENU/ENTER

5. Use the < or the > button to select Off, Soft, Medium, or Loud.

6. Press

MENU/ENTER

to save your selection.

The factory-set default is Soft.

To change the device control panel key-press volume

The key-press volume controls the sound that is made when a device control panel button is pressed.

1. Press

MENU/ENTER

2. Use the < or the > button to select Common settings, and then press

MENU/ENTER

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3. Use the < or the > button to select Volume settings, and then press

MENU/ENTER

Note

4. Use the < or the > button to select Key Press volume, and then press

5. Use the < or the > button to select Off, Soft, Medium, or Loud.

6. Press

MENU/ENTER

to save your selection.

The factory-set default for the device control panel key-press volume is Soft.

MENU/ENTER

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Printing

Use the following information to perform printing tasks with the device:

Printing by using manual feed

●

Stopping or canceling a print job

●

Printer drivers

●

Understanding print-quality settings

●

Optimizing print quality for media types

●

Device media specifications

●

Guidelines for using media

●

Selecting media for the automatic document feeder (ADF)

●

Printing on envelopes

●

Printing on transparencies and labels

●

Printing on letterhead and preprinted forms

●

Printing on custom-sized media or card stock

●

Printing on both sides of the media (manual duplexing)

●

Printing multiple pages on a single sheet of media

●

Printing booklets

●

Printing watermarks

●

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Printing by using manual feed

Use manual feed when printing on mixed media (for example, printing on an envelope, then printing a letter, then an envelope, and so on). Load an envelope in the priority input tray and load the letterhead in the media input tray.

To print by using manual feed

1. Open the device properties or printer setup (printer driver) in the software program.

2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source

is: or Paper Source drop-down list. (For instructions about opening the printer driver from

your computer, see

3. Send the print job.

4. After you have changed the setting, wait until Manual feed appears on the device control

panel, and then press

Understanding print-quality settings.)

MENU/ENTER

to print each job.

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Stopping or canceling a print job

CAUTION

If your print job is currently printing, you can cancel it by pressing

CANCEL

on the device control

panel.

Pressing

CANCEL

clears the job that the device is currently processing. If more than one

process is running (for example, the device is printing a document while receiving a fax),

CANCEL

pressing

clears the process that currently appears on the device control panel.

You can also cancel a print job from a software program or a print queue.

To stop the print job immediately, remove the remaining print media from the device. After printing stops, use one of the following options:

CANCEL

● Device control panel: To cancel the print job, press and release

on the device

control panel.

● Software program: Typically, a dialog box appears briefly on the computer screen,

allowing you to cancel the print job.

● Windows print queue: If a print job is waiting in a print queue (computer memory) or

print spooler, delete the job there. Go to the Printer screen in Windows 98, Windows Me,

Windows 2000, and Windows XP. Click Start, Settings, and Printers. Double-click the

device icon to open the window, select your print job, and then click Delete.

● Desktop print queue (Macintosh): Open the print queue by double-clicking the device

icon in the Finder. Then highlight the print job and click Trash.

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Printer drivers

When you installed the device software, you selected one of the following printer drivers:

PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device features. Unless complete backward compatibility with previous printer control language (PCL) drivers or older printers is necessary, the PCL 6 driver is recommended.

PCL 5e driver: Use the PCL 5e driver if you need print results to look consistent with those from older HP LaserJet printers. Certain features (FastRes 1200 and 300 dpi) are not available in this driver. (Do not use the PCL 5e driver that is provided with this device with older printers.)

PS driver: Use the PostScript® (PS) driver for compatibility with PS needs. Certain features (manual duplexing, printing booklets, watermarks, and printing more than four pages per sheet) are not available with this driver.

Note

The device automatically switches between PS emulation and PCL printer languages depending on the driver that you have selected. The PS emulation emulates Adobe® PostScript Level 2. For information about gaining access to your printer driver see

print settings.

Changing

Changing print settings

After installation, you can gain access to print settings from the device printer driver or from another software program. These settings do not affect other users on a network.

Use one of the following methods to change the print settings.

You can also change some of the printer settings through the HP toolbox. For more information about the HP toolbox, see

To change default settings across all programs (Windows)

Windows 98, Windows Me, and Windows XP Home: From the Start menu, point to Settings, and then click Printers. Right-click the device icon, and then click Properties. Make the necessary changes to the settings, and then click OK.

Windows NT 4.0, Windows 2000, and Windows XP Professional: From the Start menu,

point to Settings, and then click Printers. For Windows 2000, right-click the device icon, and then click Printing Preferences. For Windows NT 4.0, right-click the device icon, and then click Document Defaults. Make the necessary changes to the settings, and then click OK.

Using the hp toolbox (Windows).

Note

The actual steps can vary; these are the most common methods.

To change default settings across all programs (Macintosh)

Macintosh OS X:

Note

22 Chapter 3 Printing ENWW

For a list of supported Macintosh operating systems, see Supported operating systems.

1. Open a document in a text-editing application.

2. Select File, and then select Print.

3. Make the appropriate changes to the default settings.

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4. On the settings options, click Save Custom Setting.

5. To invoke the settings when printing a document, select the Custom option in the Saved

Settings section.

Note

The steps for Macintosh Classic might vary.

To change settings for a print job (Windows)

On the File menu, click Print. In the Print dialog box, click Properties. Change the settings that you want to apply for the current print job, and then click OK.

To change settings for a print job (Macintosh)

On the File menu, select Print. Use the Print dialog box to set print options.

The actual steps can vary; these are the most common methods.

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Understanding print-quality settings

Print-quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print-quality settings to optimize the print quality for a specific media type. See

You can change the settings in the device properties to accommodate the types of jobs that you are printing. The following settings are available, depending on the printer driver that you are using:

● Best Quality (FastRes 1200): The resolution is rendered differently so that the job can

print faster. This is the default setting.

● 600 dpi

● 300 dpi

● Custom: This setting produces the same resolution as the Faster Printing setting, but you

can change the scale patterns.

● EconoMode (Save Toner): Text is printed with less toner. This setting is useful when you

are printing drafts. You can use this setting independently of other print-quality settings.

Optimizing print quality for media types for more information.

Note

Changing the resolution can change the formatting of your text.

To temporarily change print-quality settings

To change the print-quality settings only for the current software program, open the properties through the Print Setup menu in the program that you are using to print. See

settings for more information.

Changing print

To change print-quality settings for all future jobs

For Macintosh instructions, see Changing print settings for more information.

For Windows 98, Windows 2000, and Windows Me:

1. In the Windows system tray, click Start, select Settings, and then click Printers.

2. Right-click the device icon.

3. Click Properties (in Windows 2000, you can also click Printing Preferences).

4. Change the settings, and click OK.

For Windows XP:

1. In the Windows system tray, click Start, select Settings, and then click Printers and

Faxes.

2. Right-click the device icon.

3. Click Properties, or click Printing Preferences.

4. Change the settings, and click OK.

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To use EconoMode (to save toner)

EconoMode is a feature that allows the printer to use less toner per page. Selecting this option extends the life of the toner supply and reduces the cost per page. However, it also reduces print quality. The printed image is lighter, but it is adequate for printing drafts or proofs.

Hewlett-Packard does not recommend full-time use of EconoMode. If EconoMode is used full-time when the average toner coverage is significantly less than five percent, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these circumstances, you will need to install a new print cartridge, even if toner remains in the cartridge.

Note

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about available features for the driver.

1. To enable EconoMode, open the device properties (or printing preferences in Windows

2000 and Windows XP). See

2. On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some

Macintosh drivers), select the EconoMode check box.

See To change print-quality settings for all future jobs for instructions about using the EconoMode setting for all future print jobs.

Changing print settings for more information.

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Optimizing print quality for media types

Media-type settings control the temperature of the device fuser. You can change the settings for the media that you are using to optimize the print quality. The following are the media types that you can optimize for:

● plain paper

● preprinted paper

● prepunched paper

● letterhead

● transparency

● labels

● bond paper

● recycled paper

● color paper

●

light paper (less than 75 g/m

●

heavy paper (90 to 105 g/m

●

card stock (105 to 176 g/m

or 20 lb)

or 24 to 28 lb)

or 28 to 47 lb)

Note

● envelope

● rough paper

To gain access to the optimizing feature

You can gain access to the optimizing feature on the Paper tab or the Paper/Quality tab in the device properties (printer driver). For more information, see

settings.

Printing speeds might vary depending on the type and size of media used.

You might need to change the setting back to optimize for the type of media on which you normally print.

Understanding print-quality

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Device media specifications

HP LaserJet devices produce excellent print quality. The device prints on a variety of media, such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors affecting device performance and output quality.

The device can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

● poor print quality

● increased media jams

● premature wear on the device, requiring repair

For best results, use only HP-brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control.

Before you purchase a large quantity of media, make sure that it meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide. (See

Ordering hp parts and accessories for more information about ordering the guidelines.) Always

test media before you purchase a large quantity.

CAUTION

Note

Using media that does not meet Hewlett-Packard specifications might cause problems for the device, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements.

For information about supported media sizes, weights, and other specifications, see Print-

media specifications.

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Guidelines for using media

Use the guidelines in this section when selecting and using print media.

Paper

For best results, use conventional paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package.

Some paper causes print quality problems, jamming, or damage to the device.

Note

Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised letterhead.

The device uses heat and pressure to fuse toner to the media. Make sure that any colored media or preprinted forms use inks that are compatible with the device temperature (200° C or 392° F for 0.1 second).

Common media problems table

Symptom Problem with media Solution

Poor print quality or toner adhesion, or problems with feeding.

Dropouts, jamming, or curl. Media has been stored

Increased gray background shading.

Excessive curl, or problems with feeding.

Too moist, too rough, too smooth, or embossed.

Faulty media lot.

improperly.

The media weight is too heavy. Use lighter media.

Too moist, wrong grain direction, or short-grain construction.

Try another kind of media between 100 and 250 Sheffield and 4 to 6 percent moisture content.

Store media flat in its moistureproof wrapping.

Use long-grain media.

Jamming, or damage to device. Cutouts or perforations. Do not use media with cutouts or

perforations.

Problems with feeding. Ragged edges. Use good-quality media.

Labels

Note

28 Chapter 3 Printing ENWW

For best results, use only HP-brand labels. To order HP supplies, visit http://www.hp.com.

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When selecting labels, consider the quality of the following factors:

● Adhesives: The adhesive material should be stable at 200° C (392° F), the device

maximum temperature.

● Arrangement: Use only labels that have no exposed backing between them. Labels can

peel off sheets that have spaces between the labels, causing serious jams.

● Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any

direction.

● Condition: Do not use labels that have wrinkles, bubbles, or other indications of

separation. Never use a sheet of labels that has already been run through the device.

Transparencies

Transparencies must be able to withstand 200° C (392° F), the device maximum temperature.

Envelopes

When selecting envelopes, consider the quality of the following factors.

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends on the quality of the envelopes, which includes the following factors:

●

Weight: The weight of the envelope paper should not exceed 105 g/m

might result.

● Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch)

curl and should not contain air. Envelopes that trap air might cause problems.

● Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise

damaged.

● Sizes: Supported envelope sizes range from 90 by 160 mm (3.5 by 6.3 inches) to 178 by

254 mm (7 by 10 inches).

(28 lb), or jamming

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Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style is more likely to wrinkle during printing. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration:

Envelopes with adhesive strips or flaps

Note

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure in the device (200° C or 392° F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Card stock and heavy media

You can print on many types of card stock from the input trays, including index cards and postcards. Some card stock performs better than others because the construction is better suited for feeding through a laser device.

For optimum device performance, do not use media heavier than 157 g/m is too heavy might cause misfeeds, stacking problems, media jams, poor toner fusing, poor print quality, or excessive mechanical wear.

You might be able to print on heavier media if you do not fill the input trays to capacity and if you use media with a smoothness rating of 100 to 180 Sheffield.

(42 lb). Media that

Card stock construction

●

Smoothness: 135 to 157 g/m

of 100 to 180 Sheffield. 60 to 135 g/m

rating of 100 to 250 Sheffield.

● Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.

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(36 to 42 lb) card stock should have a smoothness rating

(16 to 36 lb) card stock should have a smoothness

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● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

● Sizes: Use card stock that is within the following size ranges only:

● Minimum: 76 by 127 mm (3 by 5 inches)

● Maximum: 216 by 356 mm (8.5 by 14 inches)

Card stock guidelines

Set margins at least 2 mm (0.08 inch) away from the edges.

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Selecting media for the automatic document feeder (ADF)

Use the following guidelines when selecting media for the ADF.

Automatic document feeder (ADF) specifications

●

Input capacity: The ADF holds up to 50 sheets of flat, 60 to 90 g/m

copier-grade paper.

● Media size: Use copier-grade paper that is within the following size ranges only:

● Minimum: 127 by 127 mm (5 by 5 inches)

● Maximum: 215.9 by 381 mm (8.5 by 15 inches)

(16 to 24 lb),

Note

Use the flatbed scanner for faxing (HP LaserJet 3030 all-in-one only), copying, and scanning if the media is fragile, thin, or thick. The flatbed scanner provides the best fax, copy, and scan quality. The ADF is recommended for paper faxing, copying, and scanning.

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Printing on envelopes

Use one of the following methods to print on envelopes.

To print on one envelope

●

To print on multiple envelopes

●

To print on one envelope

Use only envelopes that are recommended for laser printers. See Device media specifications for more information.

Note

Use the priority input tray for printing on one envelope. Use the media input tray for printing on multiple envelopes.

1. Before loading the envelope, slide the media guides outward so that they are slightly

wider than the envelope.

2. If the envelope has a flap that folds along the long edge, place the flap-fold edge to the

left, with the side to be printed on facing up. If the envelope has a flap that folds along the

short edge, feed that edge into the device first, with the side to be printed on facing up.

3. Adjust the media guides to the width of the envelope.

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4. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope

from the Type is: drop-down list.

For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper

Type/Quality tab for some Macintosh drivers), select Envelope as the media type.

Note

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

5. Print on the envelope.

To print on multiple envelopes

Use only envelopes that are recommended for laser printers. See Device media specifications for more information.

Use the priority input tray for printing on one envelope. Use the media input tray for printing on multiple envelopes.

1. Open the media input tray and remove any media.

2. Before loading the envelopes, slide the media guides outward so that they are slightly

wider than the envelopes.

3. If the envelopes have a flap that folds along the long edge, place the flap-fold edge to the

left, with the side to be printed on facing up. If the envelopes have a flap that folds along

the short edge, feed that edge into the device first, with the side to be printed on facing

up.

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4. Adjust the media guides to the length and width of the envelopes.

5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope

from the Type is: drop-down list.

For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper

Type/Quality tab for some Macintosh drivers), select Envelope as the media type.

Note

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

6. Print on the envelopes.

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Printing on transparencies and labels

Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP laser-quality labels. See information.

Device media specifications for more

CAUTION

Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels. Do not send the labels through the device more than once. The adhesive can damage the device.

To print on transparencies or labels

Be sure to set the correct media type in the device settings (printer driver) as instructed in the following procedure. The device adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the device.

1. Load a single page in the priority input tray or load multiple pages in the media input tray.

Make sure that the top of the media is forward and the side to be printed on (the rough

side of transparencies) is facing up.

2. Adjust the media guides.

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3. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select the correct

media type from the Type is: drop-down list.

For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper

Type/Quality tab for some Macintosh drivers), select the correct media type.

Note

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

4. Print the document. Remove the media from the output bin as it exits to prevent it from

sticking together, and place the printed pages on a flat surface.

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Printing on letterhead and preprinted forms

Only use letterhead or preprinted forms that are recommended for use in laser printers, such as HP laser-quality letterhead and preprinted forms. See information.

Use these instructions to print documents on letterhead or preprinted forms.

To print on letterhead and preprinted forms

1. Load the print media with the top forward and the side to be printed on facing up.

2. Adjust the media guides to fit the width of the print media.

3. Print the document.

Device media specifications for more

Note

To print a single-page cover letter on letterhead, followed by a multiple-page document, load the standard media in the media input tray first, and then load the letterhead into the priority input tray. The device automatically prints from the priority input tray first.

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Printing on custom-sized media or card stock

The device can print on custom-sized media and card stock that is between 76 by 127 mm (3 by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you can print on up to 10 sheets from the priority input tray. Use the media input tray for printing on more than 10 sheets.

Note

Make sure that the sheets are not stuck together before you load them.

To print on custom-sized media or card stock

1. Load the media with the narrow side forward and the side to be printed on facing up.

Adjust the side and rear media guides to fit the media.

2. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, click Custom.

Specify the dimensions of the custom-sized media.

For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper

Type/Quality tab for some Macintosh drivers), select the custom size option. Specify the

dimensions of the custom-sized media.

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

3. If printing on card stock, do one of the following:

For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Cardstock

from the Type is: drop-down list.

For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper

Type/Quality tab for some Macintosh drivers), select Cardstock.

4. Print the document.

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Printing on both sides of the media (manual duplexing)

To print on both sides of the media (manual duplexing), you must send the media through the device twice.

Manual duplexing can cause the device to become dirty, which reduces print quality. If the device becomes dirty, see

Cleaning and maintenance for instructions.

Note

Manual duplexing is not supported for Macintosh.

To manually duplex

The printer driver also contains instructions and graphics for manually duplexing.

1. In the software program, open the device properties (printer driver). For instructions, see

To change settings for a print job (Windows).

2. On the Finishing tab, select Print on Both Sides.

If the Print on Both Sides option is dimmed or unavailable, open the device properties (printer driver). For instructions, see

(Windows). On the Device Settings tab or the Configure tab, select Allow Manual

Duplexing, and then click OK. Repeat steps 1 and 2.

3. Print the document.

4. After side one has been printed, remove the remaining media from the input tray, and set

it aside until after you finish your manual duplexing job.

To change default settings across all programs

5. Gather the printed pages, keep the printed side facing down, and straighten the stack.

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6. Place the stack of media in the input tray again. Side one should be facing down with the

top edge feeding into the device first.

7. Click OK (on the computer screen), and then wait for side two to print.

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Printing multiple pages on a single sheet of media

You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per sheet of media for Macintosh, or up to 16 for Windows.

To print multiple pages on a single sheet (Windows)

1. In the software program, open the device properties (printer driver). See Changing print

settings for instructions.

2. On the Finishing tab under Pages per Sheet, select the number of pages per sheet that

you want to print. You can select up to 16 pages per sheet.

3. Select the check box for page borders if you want the printed pages to have borders. Use

the drop-down list to select the order in which pages are printed on the sheet.

To print multiple pages on a single sheet (Macintosh)

1. In the General drop-down list, select Layout.

2. In the Pages Per Sheet drop-down list, select the number of pages per sheet that you

want to print. You can select up to nine pages per sheet.

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Printing booklets

Note

Printing booklets is not supported for Macintosh.

You can print booklets on letter, legal, or A4 print media.

To print booklets

1. Load the print media in the media input tray.

2. In the software program, open the device properties (printer driver). For instructions, see

To change settings for a print job (Windows) or To change settings for a print job

(Macintosh).

3. On the Finishing tab (the Paper Type/Quality tab for some Macintosh drivers), select

Print on Both Sides.

If the Print on Both Sides option is dimmed or unavailable, open the device properties (printer driver). For instructions, see

(Windows) or To change default settings across all programs (Macintosh). On the Device

Settings tab or the Configure tab, select the option to allow manual duplexing, and then click OK. Repeat steps 2 and 3.

To change default settings across all programs

Not all device features are available for all printer drivers or operating systems. See the device properties (driver) online Help for information about the available features for the driver.

4. Set the number of pages per sheet to two. Select the appropriate binding option, and click

OK.

5. Print the booklet.

6. After side one has been printed, remove the remaining paper from the input tray, and set

it aside until your booklet job is complete.

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7. Gather the printed pages, turn the printed side down, and straighten the stack of paper.

8. Place the pages from side one in the input tray again. Side one should be facing down

with the top edge feeding into the device first.

9. Click OK (on the computer screen), and wait for side two to print.

10. Fold and staple the pages.

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Printing watermarks

Note

Printing watermarks is not supported for Macintosh OS X.

You can use the watermark option to print text “underneath” (in the background) of an existing document. For example, you might want to have large gray letters that spell Draft or Confidential printed diagonally across the first page or all of the pages of a document.

To use the watermark feature

1. In the software program, open the device properties (printer driver). See Changing print

settings for instructions.

2. On the Effects tab (Windows) or the Watermark/Overlay screen (Macintosh), select the

watermark that you want to print on the document. To print the watermark on only the first

page of the document, select the First Page Only check box.

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Copying

Use these instructions to perform copying tasks with the device:

Loading originals to copy

●

Starting a copy job

●

Canceling a copy job

●

Adjusting the copy quality

●

Adjusting the lighter/darker (contrast) setting

●

Reducing or enlarging copies

●

Changing the copy-collation setting

●

Changing the number of copies

●

Copying photos, two-sided originals, or books

●

Note

Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see the online Help in HP toolbox for Macintosh.

Using the hp toolbox (Windows), or

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Loading originals to copy

Use these instructions to load originals into your device for copying. For the best quality copies, use the flatbed scanner. See

(ADF) for information about choosing original documents for copying.

To load originals onto the flatbed scanner

1. Make sure that the automatic document feeder (ADF) contains no media.

2. Lift the flatbed scanner cover.

3. Place the original document face-down on the flatbed scanner with the top, left corner of

the document at the lower-right corner of the glass.

4. Gently close the lid.

5. The document is ready to be copied.

Selecting media for the automatic document feeder

CAUTION

Note

To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner surface. Always close the scanner lid when the device is not in use.

To load originals into the automatic document feeder (ADF) input tray

The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media.

The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes, use the flatbed scanner. The maximum size for media in the ADF is 216 by 381 mm (8.5 by 15 inches).

1. Make sure that the flatbed scanner contains no media.

2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF

input tray, with the media stack face-up and the first page to be copied on top of the

stack.

3. Slide the stack into the ADF until it does not move any farther.

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Adjust the media guides until they are snug against the media.

5. The document is now ready to be copied.

CAUTION

To prevent damaging the device, do not use an original that contains correction tape, correction fluid, or staples.

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Starting a copy job

To make copies with the device, use the following instructions.

1. Load your original document onto the flatbed scanner face-down (one page at a time) with

the top, left corner of the document located in the lower-right corner of the glass.

Load your original document face-up into the automatic document feeder (ADF) input

tray.

2. If you are using the HP LaserJet 3020 all-in-one, you can press

output size to Letter, Legal, or A4.

3. Press

START/COPY

4. Repeat the process for each copy.

For more detailed instructions about loading originals onto the flatbed scanner or into the ADF input tray, see

Note

If originals are loaded in the ADF input tray and are also on the flatbed scanner, the device automatically scans from the ADF regardless of whether an original has been placed on the flatbed scanner.

Canceling a copy job

To cancel a copy job, press running, pressing display.

Note

If you cancel a copy job, clear the original document from the flatbed scanner or from the automatic document feeder (ADF).

on the device control panel to start copying.

Loading originals to copy.

CANCEL

on the device control panel. If more than one process is

CANCEL

clears the process that currently appears on the device control panel

PAPER SIZE

to set the copy

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Adjusting the copy quality

The factory-set default for copy quality is Text. This setting is the best for items that contain mostly text.

When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest photo quality.

If you want to conserve toner, and the copy quality is not as important, select Draft.

To adjust the copy quality for the current job

Note

1. On the device control panel, press

QUALITY

to see the current quality setting for the copy.

2. Use the < or the > button to scroll through the quality setting options.

3. Select a resolution setting, and then press

immediately start the copy job, or press

MENU/ENTER

START/COPY

to save the selection and

to save the selection without starting

the job.

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To adjust the default copy quality

1. On the device control panel, press

2. Use the < or the > button to select Copy setup, and then press

3. Press

MENU/ENTER

to select Default Quality.

4. Use the < or the > button to scroll through the choices.

5. Press

MENU/ENTER

to save the selection.

MENU/ENTER

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Adjusting the lighter/darker (contrast) setting

The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use the following procedure to change the contrast for the current copy job only.

To adjust the lighter/darker setting for the current job

Note

1. On the device control panel, press

LIGHTER/DARKER

to see the current contrast setting.

2. Use the < or the > button to adjust the setting. Move the slider to the left to make the copy

lighter than the original, or move the slider to the right to make the copy darker than the

original.

3. Press

ENTER

START/COPY

to save the selection without starting the job.

to save the selection and immediately start the copy job, or press

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To adjust the default lighter/darker setting

The default lighter/darker setting affects all copy jobs.

1. On the device control panel, press

2. Use the < or the > button to select Copy setup, and then press

3. Use the < or the > button to select Def. Light/Dark, and then press

4. Use the < or the > button to adjust the setting. Move the slider to the left to make all of the

copies lighter than the original, or move the slider to the right to make all of the copies

darker than the original.

Press

MENU/ENTER

to save the selection.

MENU/ENTER

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Reducing or enlarging copies

The device can reduce copies to as little as 25 percent of the original or enlarge copies to as much as 400 percent of the original. It can also make the following reductions or enlargements automatically:

● Original=100%

● Lgl > Ltr=78%

● Lgl > A4=83%

● A4 > Ltr=94%

● Ltr > A4=97%

● Full Page=91%

● Fit to page

● 2 pages/sheet

● 4 pages/sheet

● Custom: 25-400%

Note

When using the Fit to page setting, copy from the flatbed scanner only.

When using the 2 pages/sheet or 4 pages/sheet setting, copy from the automatic document feeder (ADF) only. Also, after selecting the 2 pages/sheet or 4 pages/sheet option, you must select the page orientation (portrait or landscape).

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To reduce or enlarge copies for the current job

To reduce or enlarge copies for the current job only, use the following instructions.

1. On the device control panel, press

REDUCE/ENLARGE

2. Select the size to which you would like to reduce or enlarge the copies in this job. You can

select one of the following sizes:

● Original=100%

● Lgl > Ltr=78%

● Lgl > A4=83%

● A4 > Ltr=94%

● Ltr > A4=97%

● Full Page=91%

● Fit to page

● 2 pages/sheet

● 4 pages/sheet

● Custom: 25-400%

If you select Custom: 25-400%, type a percentage by using the alphanumeric buttons.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or

landscape).

3. Press

ENTER

START/COPY

to save the selection without starting the job.

to save the selection and immediately start the copy job, or press

Note

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

You must change the default media size in the media input tray to match the output size, or part of your copy might be cut off. For instructions, see

Changing the default media size.

To change the default copy size

The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size setting of Original=100%, all copies will be the same size as the original document.

1. Press

MENU/ENTER

2. Use the < or the > button to select Copy setup, and then press

3. Use the < or the > button to select Def. Redu/Enlrg, and then press

MENU/ENTER

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4. Use the < or the > button to select the option for how you normally want to reduce or

enlarge copies. You can select one of the following options:

● Original=100%

● Lgl > Ltr=78%

● Lgl > A4=83%

● A4 > Ltr=94%

● Ltr > A4=97%

● Full Page=91%

● Fit to page

● 2 pages/sheet

● 4 pages/sheet

● Custom: 25-400%

If you select Custom: 25-400%, type in the percentage of the original size that you

normally want for copies.

If you select 2 pages/sheet or 4 pages/sheet, select the orientation (portrait or

landscape).

5. Press

MENU/ENTER

to save your selection.

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Changing the copy-collation setting

You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.

To use the automatic collation, the original document must fit into the memory. If it does not, the device makes only one copy and a message appears notifying you of the change. If that happens, use one of the following methods to finish the job:

● Split the job into smaller jobs that contain fewer pages.

● Make only one copy of the document at a time.

● Turn off the automatic collation.

● If using the Best Photo quality setting, try using the Photo setting instead.

The collation setting you select is in effect for all copies until you change the setting.

The collation setting can also be changed from the device software. For instructions about changing settings from the device software, see

To change the copy-collation setting for the current job

Changing print settings.

Note

If you are using the HP LaserJet 3020 all-in-one, you can press the

COLLATION

button to turn the

copy-collation setting On or Off for the current job.

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To change the default copy-collation setting

1. On the device control panel, press

2. Use the < or the > button to select Copy setup, and then press

3. Press

MENU/ENTER

to select Def. Collation.

4. Use the < or the > button to select On or Off.

5. Press

MENU/ENTER

to save your selection.

The factory-set default for automatic copy collation is On.

MENU/ENTER

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Changing the number of copies

You can choose to have the default number of copies be any number from 1 to 99.

To change the number of copies for the current job

Note

1. On the device control panel, press # OF

COPIES

and use the < or the > button to increase or

decrease the quantity that appears on the device control panel display.

Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you

want to make for your current job.

2. Press

START/COPY

to begin copying your job.

The change in the setting remains active for about two minutes after the copy job has been completed. During this time, Settings=Custom appears on the device control panel display.

To change the default number of copies

1. On the device control panel, press

2. Use the < or the > button to select Copy setup, and then press

3. Use the < or the > button to select Def. # of copies, and then press

4. Use the alphanumeric buttons to type the number of copies (between 1 and 99) that you

want as the default.

5. Press

MENU/ENTER

to save your selection.

The factory-set default for the number of copies is 1.

MENU/ENTER

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Copying photos, two-sided originals, or books

To copy a photo

1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner

of the photo in the lower-right corner of the glass.

2. Gently close the lid.

3. You are now ready to copy the photo by using one of the scanning methods. See

Understanding scanning methods for more information.

To copy a multiple-page stack of two-sided originals

1. Load the stack of originals to be copied into the automatic document feeder (ADF) with the

first page facing up, and with the top of the page leading into the ADF.

2. Press

3. Remove the stack from the ADF output tray and reload the stack with the last page facing

START/COPY

up, and with the top of the page leading into the ADF.

. The odd-numbered pages are copied and printed.

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4. Press

START/COPY

. The even-numbered pages are copied and printed.

5. Collate the odd- and even-numbered printed copies.

To copy a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy

at the lower-right corner of the glass.

2. Gently close the lid.

3. Gently press down on the lid to press the book to the flatbed scanner surface.

4. Press

START/COPY

, or use one of the other scanning methods to copy the book. See

Understanding scanning methods for more information.

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Scanning

Use the following instructions to perform scanning tasks:

Loading originals to scan

●

Understanding scanning methods

●

Scanning from the device control panel (Windows)

●

Canceling a scan job

●

Scanning by using hp LaserJet Scan software (Windows)

●

Scanning from the device and hp Director (Macintosh)

●

Scanning by using TWAIN-compliant and WIA-compliant software

●

Scanning a photo or a book

●

Scanning by using OCR

●

Scanner resolution and color

●

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Loading originals to scan

Use these instructions to load originals into your device for scanning. For the best quality scans, use the flatbed scanner. See

(ADF) for guidelines on choosing original documents for scanning.

Loading originals onto the flatbed scanner

1. Make sure that the automatic document feeder (ADF) input tray is free of media.

2. Lift the flatbed scanner lid.

3. Place the original document face-down on the flatbed scanner with the top, left corner of

the document at the lower-right corner of the glass.

4. Gently close the lid.

5. The document is ready to be scanned.

Selecting media for the automatic document feeder

CAUTION

Note

To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner surface. Always close the scanner lid when the device is not in use.

Loading originals into the automatic document feeder (ADF) input tray

The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of the media), or fewer sheets if the stack fills the ADF.

The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by 15 inches).

1. Make sure that the flatbed scanner contains no media.

2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF

input tray, with the media stack face-up and the first page to be scanned on top of the

stack.

3. Slide the stack into the ADF input tray until it does not move any farther.

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Adjust the media guides until they are snug.

5. The document is now ready to be scanned.

CAUTION

To prevent damaging the device, do not use an original that contains correction fluid, correction tape, or staples.

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Understanding scanning methods

You can scan an item in the following ways.

● Scan from the device: Start scanning directly from the device by using the device

control panel scan buttons. The

(Windows only) or to scan to e-mail. For more information, see

control panel (Windows).

SCAN TO

button can be programmed to scan to a folder

Scanning from the device

Note

● Scan from hp LaserJet Scan software (Windows): Press

control panel to start the HP LaserJet Scan software. Pressing

START SCAN

on the device

to start the HP LaserJet Scan software is not supported when the device is connected to a network. (Direct-connect only.) You can also start the HP LaserJet Scan software directly from the computer. See

Scanning by using hp LaserJet Scan software (Windows).

● Scan from hp Director (Macintosh): Insert an original into the automatic document

feeder (ADF) input tray to open the HP Director window. You can also start the HP Director by clicking the Dock alias (Macintosh OS X only) or desktop alias on the computer desktop. See

Scanning from the device and hp Director (Macintosh).

● Scan from TWAIN-compliant or WIA-compliant software: The device is TWAIN-

compliant and WIA-compliant and works with Windows-based and Macintosh-based programs that support TWAIN-compliant or WIA-compliant scanning devices. The device scanning software is also TWAIN-compliant and WIA-compliant. For more information, see

Scanning by using TWAIN-compliant and WIA-compliant software.

To learn about and use optical character recognition (OCR) software, install the Readiris program from the software CD-ROM.

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Scanning from the device control panel (Windows)

Note

Macintosh users: For information about starting a scan from the device control panel, see

Scanning from the device and hp Director (Macintosh).

Use the following instructions to scan directly from the device control panel.

For the best scan quality, place your originals onto the flatbed scanner, rather than loading them into the automatic document feeder (ADF) input tray.

The computer that is connected to the device must be turned on.

Programming the device Scan to button

To program the device HP toolbox and click the Scan to... tab. For more information, see the HP toolbox Help.

SCAN TO

button, you must gain access to the device settings. Open the

Scanning to e-mail

To scan to e-mail by using the instructions.

To use this feature in Windows, an e-mail recipient must be programmed in the Scan to... tab.

Programming the device Scan to button. For Macintosh, set up this function from the

See Monitor Device tab. See the HP Director online Help.

SCAN TO

button on the device control panel, use the following

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document at the lower-right corner of the glass. Gently close the lid.

2. Press

SCAN TO

on the device control panel.

3. Use the < or the > button to select an e-mail recipient.

4. Press

START SCAN

MENU/ENTER

. The scanned item is attached to an e-mail message,

which is then sent automatically to the e-mail recipient that you selected in step 3.

Scanning to a folder

To scan to a folder by using the instructions.

SCAN TO

button on the device control panel, use the following

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Note

To use this feature in Windows, a folder must be set up in the Scan to... tab prior to use. See

Programming the device Scan to button.

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.

Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.

2. Press

SCAN TO

on the device control panel.

3. Use the < or the > button to select a folder.

4. Press

START SCAN

MENU/ENTER

. The document is scanned to a file, which is then saved in

the folder that you selected in step 3.

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Canceling a scan job

To cancel a scan job, use one of the following procedures.

● Press

● Click the Cancel button in the onscreen dialog box.

If you cancel a scan job, remove the original document from the flatbed scanner or from the automatic document feeder (ADF) input tray.

CANCEL

on the device control panel.

Note

These procedures vary with Macintosh operating systems.

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Scanning by using hp LaserJet Scan software (Windows)

Use the HP LaserJet Scan software program to scan an item to any of the following:

● e-mail

● a folder

● another software program that you specify

● the Readiris OCR program, if it is installed on the computer

For more detailed instructions about loading original documents into the automatic document feeder (ADF) input tray, see

Scanning to e-mail

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3030 or hp LaserJet 3020, and then select Scan.

Loading originals to scan.

Note

START SCAN

Press Pressing device is connected to a network. (Direct-connect only.)

3. In the HP LaserJet Scan dialog box, select Send it through e-mail.

4. Click Settings.

5. Set the scanning options that you want, and then click OK to return to the HP LaserJet Scan dialog box.

You can save the settings using the Quick Sets option on the General tab. If you then select the check box after saving the Quick Set, the saved settings will be the default settings the next time you scan to e-mail.

6. Click Scan. The original is scanned, attached to a new e-mail message, and sent automatically.

If no e-mail recipient is entered on the E-mail tab, the original is scanned and attached to a new e-mail message, but is not sent. You can then enter an e-mail recipient, add text or other attachments, and then send the message.

The options that you set in step 5 are for the current job only, unless you save them as a Quick Set.

START SCAN

on the device. HP LaserJet Scan software opens on the computer.

to start the HP LaserJet Scan software is not supported when the

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Scanning to a file

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3030 or hp

LaserJet 3020, and then select Scan.

Note

START SCAN

Press Pressing

START SCAN

on the device. HP LaserJet Scan software opens on the computer.

to start the HP LaserJet Scan software is not supported when the

device is connected to a network. (Direct-connect only.)

3. In the HP LaserJet Scan dialog box, select Send it to a file.

4. Click Settings.

5. Set the scanning options that you want, and then click OK to return to the HP LaserJet Scan dialog box.

6. Click Scan. If prompted, enter a file name.

The options that you set in step 5 are for the current job only, unless you save them as a Quick Set.

Scanning to another software program

Scanning to another software program allows you to scan to a program that is not TWAINcompliant or WIA-compliant.

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3030 or hp

LaserJet 3020, and then select Scan.

START SCAN

Press Pressing

START SCAN

on the device. HP LaserJet Scan software opens on the computer.

to start the HP LaserJet Scan software is not supported when the

device is connected to a network. (Direct-connect only.)

3. In the HP LaserJet Scan dialog box, select Send it to another software application.

4. Click Settings.

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5. Set the options that you want. On the Other Applications tab, click Browse to locate the program's executable file, which has the file extension ".exe." You can also type the location of the executable file.

Note

You can save the settings using the Quick Sets option on the General tab. If you then select the check box after saving a Quick Set, the saved settings will be the default settings the next time you scan to another software program.

6. Select the file type that is supported by this program.

7. Click OK to return to the HP LaserJet Scan dialog box.

8. Click Scan.

The options that you set in step 5 are for the current job only, unless you save them as a Quick Set.

Scanning to the Readiris OCR software

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

2. On the computer, click Start, select Hewlett-Packard, select hp LaserJet 3030 or

hp LaserJet 3020, and then select Scan.

Note

START SCAN

Press Pressing

START SCAN

on the device. HP LaserJet Scan software opens on the computer.

to start the HP LaserJet Scan software is not supported when the

device is connected to a network. (Direct-connect only.)

3. In the HP LaserJet Scan dialog box, select Send it to the Readiris OCR software.

4. Click Scan.

Readiris must be installed on the computer before the device can scan to the Readiris OCR program. The software CD-ROM that came with the device includes the Readiris OCR program.

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Scanning from the device and hp Director (Macintosh)

The procedures described in this section are for Macintosh OS X. Procedures for Macintosh OS Classic might vary.

For more information about tasks and settings described in this section, see the HP Director online Help.

For more detailed instructions about loading original documents onto the flatbed scanner or into the automatic document feeder (ADF) input tray, see

Scanning to e-mail

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

Loading originals to scan.

Note

2. Press

3. Use the < or the > button to select an e-mail program such as Apple Mail.

4. Press

If you start the scan by clicking Scan to Email in HP Director, the original is scanned to the default e-mail program.

5. Enter an e-mail recipient, add text or other attachments, and then send the message.

SCAN TO

START SCAN

that you selected in step 3 opens on the computer. A blank e-mail message opens with the scanned document as an attachment.

on the device control panel.

on the device control panel. The original is scanned. The e-mail program

Scanning to a file

1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place.

2. If the device is connected directly to your computer, the HP Director opens after you insert an item into the ADF input tray.

If you are scanning from the flatbed scanner (or if the HP Director does not automatically open), double-click the desktop alias for the HP Director.

3. In the HP Director, click HP Scan. A preview scan of the original appears.

4. Click the Save As icon.

5. Enter a name for the file and a file type.

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6. Click Save. The original is scanned and saved.

7. Click Done to close HP Scan.

Scanning to a software program

To scan to a software program, you scan an item using the program itself. Any TWAINcompliant program can scan an image. If the program you are using is not TWAIN-compliant, you can save the scanned image to a file and then place, open, or import the file in the software program. For more information, see

compliant software.

Scanning by using TWAIN-compliant and WIA-

Using page-by-page scanning

Note

For best results, load originals in the automatic document feeder (ADF) input tray, not the flatbed scanner.

1. Load the originals that are to be scanned face-up in the ADF input tray. Adjust the media guides to hold the originals in place.

2. If the device is connected directly to your computer, the HP Director opens after you insert an item into the automatic document feeder ADF input tray. If the HP Director does not automatically open, double-click the desktop alias for the HP Director.

3. To open the HP Scan dialog box, click the HP Scan button in the HP Director.

4. Specify an image type.

5. Click Scan.

6. After the scan process has finished, click Scan next page.

7. Repeat step 6 for each page of the original.

8. After all of the pages have been scanned, click Send Now!.

Click the Save As icon to save the pages to a file.

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Scanning by using TWAIN-compliant and WIA-compliant software

The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The device works with Windows-based and Macintosh-based programs that support TWAINcompliant or WIA-compliant scanning devices.

Note

If the software program you are using is not TWAIN-compliant or WIA-compliant, see

Scanning to another software program.

Using TWAIN-compliant and WIA-compliant software

While you are in a TWAIN-enabled or WIA-enabled program, you can gain access to the scanning feature and scan an image directly into the open program. For more information, see the Help file or the documentation that came with your TWAIN-compliant or WIA-compliant software program.

Scanning from a TWAIN-enabled program

The Macintosh device software complies with TWAIN version 1.9 requirements.

Generally, a software program is TWAIN-enabled if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

When scanning from a TWAIN-enabled program, the HP LaserJet Scan software program might start automatically. If the HP LaserJet Scan program starts, you can make changes while you are previewing the image. If the program does not start automatically, the image goes to the TWAIN-enabled program immediately.

To scan from a TWAIN-enabled program

Start the scan from within the TWAIN-enabled program. See the software program Help or documentation for information about the commands and steps to use.

Scanning from a WIA-enabled program (Windows XP only)

WIA is another way to scan an image directly into a software program, such as Microsoft® Word. WIA uses Microsoft software to scan, instead of HP LaserJet Scan software.

Generally, a software program is WIA-enabled if it has a command such as Picture/From Scanner or Camera in the Insert or File menu. If you are unsure whether the program is WIA-enabled, see the software program Help or documentation.

To scan from a WIA-enabled program

Start the scan from within the WIA-enabled program. See the software program Help or documentation for information about the commands and steps to use.

In the Cameras and Scanner folder, double-click the device icon. This opens the standard WIA-enabled software program, which enables you to scan to a file.

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Scanning a photo or a book

Use the following procedures to scan a photo or a book.

Scanning a photo

1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass.

2. Gently close the lid.

3. You are now ready to scan the photo by using one of the scanning methods. See

Understanding scanning methods for more information.

Scanning a book

1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass.

2. Gently close the lid.

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3. Gently press down on the lid to press the book to the flatbed scanner surface.

4. You are now ready to scan the book by using one of the scanning methods. See

Understanding scanning methods for more information.

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Scanning by using OCR

You can use OCR software to import scanned text into your preferred word-processing program for editing.

Readiris

The software CD-ROM includes the Readiris OCR program. If you want to use the Readiris program, install it from the software CD-ROM, and then follow the instructions in the online Help.

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Scanner resolution and color

If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution or color setting in the scanner software that does not match your needs. Resolution and color affect the following features of scanned images:

● Image clarity

● Texture of gradations (smooth or rough)

● Scan time

● File size

Resolution is measured in dots per inch (dpi). Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution to up to 600 dpi. The software can perform an enhanced resolution up to 9,600 dpi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray) to 24 bit (true color).

The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.

Note

Setting the resolution and color to a high value can create large files that take up disk space and slow the scanning process. Before setting the resolution and color, determine how you are going to use the scanned image.

The best resolution for color and grayscale images is achieved by scanning from the flatbed scanner rather than from the automatic document feeder (ADF).

Resolution and color guidelines

The following table describes the recommended resolution and color settings for different types of scan jobs.

Intended use Recommended resolution Recommended color settings

Fax (HP LaserJet 3030 all-inone only)

E-mail 150 dpi ● Black and White, if the

150 dpi ● Black and White

image does not require smooth gradation

● Grayscale, if the image

requires smooth gradation

● Color, if the image is in color

Edit text 300 dpi ● Black and White

Print (graphics or text) 600 dpi for complex graphics, or

if you want to significantly enlarge the document

300 dpi for normal graphics and text

150 dpi for photos

● Black and White for text and

line art

● Grayscale for shaded or

colored graphics and photos

● Color, if the image is in color

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Intended use Recommended resolution Recommended color settings

Display on screen 75 dpi ● Black and White for text

● Grayscale for graphics and

photos

● Color, if the image is in color

Color

You can set the color values to the following settings when scanning.

Setting Recommended use

Color Use this setting for high-quality color photos or

documents in which the color is important.

Black and White Use this setting for text documents.

Grayscale Use this setting when file size is an issue or when

you want a document or photograph to be scanned quickly.

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Faxing

For instructions about using the device fax functionality, see the fax guide that came with the device.

Note

The fax guide describes fax features for the HP LaserJet 3030 all-in-one device only. The HP LaserJet 3020 all-in-one device does not include faxing capabilities.

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Cleaning and maintenance

Use the topics below to learn about basic cleaning and maintenance tasks:

Cleaning the outside of the device

●

Cleaning the media path

●

Replacing the automatic document feeder (ADF) pickup roller assembly

●

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Cleaning the outside of the device

To clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.

To clean the glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

Note

CAUTION

If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip (step 3). It is not necessary to clean the scanner glass.

1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.

2. Clean the glass by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the device; these can damage the device. Do not place liquids directly on the glass. They might seep under it and damage the device.

3. Clean the scanner strip by using a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

4. To prevent spotting, dry the glass by using a chamois or cellulose sponge.

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To clean the lid backing

Minor debris can accumulate on the white document lid backing that is located underneath the device lid.

1. Turn off the device, unplug the power cord from the electrical socket, and raise the lid.

Note

CAUTION

Turn the power switch to the off position.

2. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water.

3. Wash the backing gently to loosen debris; do not scrub the backing.

4. Dry the backing by using a chamois or soft cloth.

Do not use paper-based wipes because they might scratch the backing.

5. If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove any residual alcohol.

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Cleaning the media path

If you are experiencing toner specks or dots on the printouts, clean the media path.

To clean the media path

1. Press

MENU/ENTER

2. Use the < or the > button to find the Service menu.

3. Press

MENU/ENTER

4. Use the < or the > button to find Cleaning Mode.

5. Press

6. Press

MENU/ENTER

again to confirm and begin the cleaning process.

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Replacing the automatic document feeder (ADF) pickup roller assembly

If your automatic document feeder (ADF) has trouble feeding paper, you can replace the ADF pickup roller assembly. See assembly. To remove the existing assembly, use the following procedure:

1. Turn off the device and unplug the power cord.

2. Remove the input tray and open the automatic document feeder (ADF) cover.

Ordering hp parts and accessories to order an ADF pickup roller

3. Press the round green button while lifting the green lever. Rotate the green lever until it stops in the open position. The old pickup roller assembly should remain on the black surface.

4. Remove the old assembly and put the new one in exactly the same place. The largest roller goes in back, and the gear side is away from you.

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5. Lower the green lever with the flat green part fitting in between the rollers. Press down on the green lever until you hear a snap.

6. To check for proper installation, lift the green lever until it remains open. The new pickup roller assembly should be secured to the lever assembly and should not fall out.

7. Make sure that both sides of the assembly are secured by the green hooks.

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8. Lower the green lever assembly and close the automatic document feeder (ADF) lid. Reinstall the input tray.

Note

If you are experiencing jams in the ADF, contact your local HP authorized service provider.

Service and support.

See

9. Plug the device in, and then turn the power switch to the on position.

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Troubleshooting

Use this section to find tips for solving problems with the device:

Device does not turn on

●

The device control panel display has black lines or dots, or becomes blank

●

Pages print but are totally blank

●

Pages did not print

●

Pages printed, but a problem exists

●

Onscreen error messages appear

●

Paper-handling problems exist

●

Printed page is different from what appears onscreen

●

Media jams occur in the printer

●

Print quality is unacceptable

●

Note

Device control panel error messages appear

●

No copy came out

●

Copies are blank, or images are missing or faded

●

Copy quality is unacceptable

●

Media jams occur in the automatic document feeder (ADF)

●

Copy defects are apparent

●

Scanned image is of poor quality

●

Part of the image did not scan

●

The scan takes too long

●

Error messages appear

●

Scan quality is unacceptable

●

Many of the functions that are described in this chapter also can be performed by using the HP toolbox. For instructions about using the HP toolbox, see

hp toolbox or the device control panel.

Changing the settings by using the

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Device does not turn on

Try the tips in this section if the device does not turn on.

Is power reaching the device?

● If you are using a power strip, make sure that the power strip is turned on. Or, try plugging

the device directly into the power outlet.

● Test the power outlet to make sure that it is working.

● If you have plugged the device into a switched outlet, make sure that the switch is on.

● Make sure that the power is turned on.

WARNING!

If the problem persists after you try the preceding remedies, the device might be experiencing a mechanical failure. Unplug the device from the power outlet and contact HP. See the support flyer that came with the device for information about contacting HP.

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