HP (Hewlett-Packard) 3030, 3020 User Manual

hp LaserJet 3020
hp LaserJet 3030
use
hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one
User Guide
Copyright Information
© 2003 Copyright Hewlett-Packard Development Company, L.P.
Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
A user of the Hewlett-Packard product associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard product associated with this user guide.
Part number: Q2665-90902
Edition 1, 10/2003
Trademark Credits
Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.
Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open Group.
All other products mentioned herein may be trademarks of their respective companies.
Hewlett-Packard Development Company, L.P. 20555 S.H. 249 Houston, TX 77070
Table of contents
1 Getting to know your device
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one ...........................2
Package contents of the hp LaserJet 3020 all-in-one ........................................................2
Package contents of the hp LaserJet 3030 all-in-one ........................................................3
Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one ........4
Identifying the hardware components .......................................................................................5
HP LaserJet 3020 all-in-one hardware components ..........................................................5
HP LaserJet 3030 all-in-one hardware components ..........................................................5
Identifying the device control panel components of the hp LaserJet 3020 all-in-one ...............6
Identifying the device control panel components of the hp LaserJet 3030 all-in-one ...............7
Identifying the software components ........................................................................................8
Supported operating systems .............................................................................................8
Print-media specifications .........................................................................................................9
Supported paper weights and sizes ...................................................................................9
2 Changing the settings by using the hp toolbox or the device control panel
Using the hp toolbox (Windows) .............................................................................................12
Supported operating systems ...........................................................................................12
Supported browsers .........................................................................................................12
To view the hp toolbox ......................................................................................................12
The hp toolbox sections ....................................................................................................13
Using the device control panel ................................................................................................15
Printing a configuration page ............................................................................................15
Printing a device control panel menu map .......................................................................15
Restoring the factory-set defaults .....................................................................................15
Changing the device control panel display language .......................................................16
Changing the default media size ......................................................................................16
Using the device volume controls .....................................................................................16
3 Printing
Printing by using manual feed .................................................................................................20
To print by using manual feed ..........................................................................................20
Stopping or canceling a print job .............................................................................................21
Printer drivers ..........................................................................................................................22
Changing print settings .....................................................................................................22
Understanding print-quality settings ........................................................................................24
To temporarily change print-quality settings ....................................................................24
To change print-quality settings for all future jobs ............................................................24
To use EconoMode (to save toner) ..................................................................................25
Optimizing print quality for media types ..................................................................................26
To gain access to the optimizing feature ..........................................................................26
Device media specifications ....................................................................................................27
Guidelines for using media .....................................................................................................28
ENWW iii
Paper ................................................................................................................................ 28
Common media problems table .......................................................................................28
Labels ............................................................................................................................... 28
Transparencies .................................................................................................................2 9
Envelopes .........................................................................................................................29
Card stock and heavy media ............................................................................................30
Selecting media for the automatic document feeder (ADF) ....................................................32
Automatic document feeder (ADF) specifications ............................................................32
Printing on envelopes .............................................................................................................. 33
To print on one envelope ..................................................................................................33
To print on multiple envelopes .........................................................................................34
Printing on transparencies and labels .....................................................................................36
To print on transparencies or labels .................................................................................36
Printing on letterhead and preprinted forms ...........................................................................38
To print on letterhead and preprinted forms .....................................................................38
Printing on custom-sized media or card stock ........................................................................39
To print on custom-sized media or card stock .................................................................39
Printing on both sides of the media (manual duplexing) .........................................................40
To manually duplex ..........................................................................................................40
Printing multiple pages on a single sheet of media ................................................................42
To print multiple pages on a single sheet (Windows) .......................................................42
To print multiple pages on a single sheet (Macintosh) .....................................................42
Printing booklets ......................................................................................................................43
To print booklets ...............................................................................................................43
Printing watermarks ................................................................................................................ 45
To use the watermark feature ...........................................................................................45
4 Copying
Loading originals to copy ........................................................................................................48
To load originals onto the flatbed scanner .......................................................................48
To load originals into the automatic document feeder (ADF) input tray ...........................48
Starting a copy job ..................................................................................................................50
Canceling a copy job ...............................................................................................................50
Adjusting the copy quality .......................................................................................................51
To adjust the copy quality for the current job ...................................................................51
To adjust the default copy quality .....................................................................................51
Adjusting the lighter/darker (contrast) setting .........................................................................52
To adjust the lighter/darker setting for the current job ......................................................52
To adjust the default lighter/darker setting .......................................................................52
Reducing or enlarging copies .................................................................................................53
To reduce or enlarge copies for the current job ...............................................................54
To change the default copy size .......................................................................................54
Changing the copy-collation setting ........................................................................................56
To change the copy-collation setting for the current job ..................................................56
To change the default copy-collation setting ....................................................................56
Changing the number of copies ..............................................................................................57
To change the number of copies for the current job ........................................................57
To change the default number of copies ..........................................................................57
Copying photos, two-sided originals, or books .......................................................................58
To copy a photo ................................................................................................................5 8
To copy a multiple-page stack of two-sided originals .......................................................58
To copy a book .................................................................................................................59
5 Scanning
Loading originals to scan ........................................................................................................62
iv ENWW
Loading originals onto the flatbed scanner ......................................................................62
Loading originals into the automatic document feeder (ADF) input tray ..........................62
Understanding scanning methods ..........................................................................................64
Scanning from the device control panel (Windows) ...............................................................65
Programming the device Scan to button ..........................................................................65
Scanning to e-mail ............................................................................................................65
Scanning to a folder ..........................................................................................................65
Canceling a scan job ...............................................................................................................67
Scanning by using hp LaserJet Scan software (Windows) .....................................................68
Scanning to e-mail ............................................................................................................68
Scanning to a file ..............................................................................................................69
Scanning to another software program ............................................................................69
Scanning to the Readiris OCR software ...........................................................................70
Scanning from the device and hp Director (Macintosh) ..........................................................71
Scanning to e-mail ............................................................................................................71
Scanning to a file ..............................................................................................................71
Scanning to a software program ......................................................................................72
Using page-by-page scanning ..........................................................................................72
Scanning by using TWAIN-compliant and WIA-compliant software .......................................73
Using TWAIN-compliant and WIA-compliant software .....................................................73
Scanning a photo or a book ....................................................................................................74
Scanning a photo ..............................................................................................................74
Scanning a book ...............................................................................................................74
Scanning by using OCR ..........................................................................................................76
Readiris .............................................................................................................................76
Scanner resolution and color ..................................................................................................77
Resolution and color guidelines .......................................................................................77
Color .................................................................................................................................78
6 Faxing
.................................................................................................................................................. 79
7 Cleaning and maintenance
Cleaning the outside of the device ..........................................................................................82
To clean the exterior .........................................................................................................82
To clean the glass ............................................................................................................82
To clean the lid backing ....................................................................................................83
Cleaning the media path .........................................................................................................84
To clean the media path ...................................................................................................84
Replacing the automatic document feeder (ADF) pickup roller assembly ..............................85
8 Troubleshooting
Device does not turn on ..........................................................................................................90
Is power reaching the device? ..........................................................................................90
The device control panel display has black lines or dots, or becomes blank .........................91
Was the device exposed to an electric or magnetic field? ...............................................91
Pages print but are totally blank ..............................................................................................92
Is the sealing tape still in the print cartridge? ...................................................................92
Does the document contain blank pages? .......................................................................92
Does the configuration page print? ..................................................................................92
Is the original loaded correctly? ........................................................................................92
Pages did not print ..................................................................................................................93
Does a message appear on your computer screen? .......................................................93
Is media being pulled into the device correctly? ..............................................................93
ENWW v
Are media jams present? ..................................................................................................93
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly? .........93
Are other devices running on your computer? .................................................................93
Pages printed, but a problem exists ........................................................................................94
Is the print quality poor? ...................................................................................................94
Is the printed page different from what appears onscreen? .............................................94
Are the device settings appropriate for the print media? .................................................94
Onscreen error messages appear ..........................................................................................95
Printer not responding/error writing to LPT1 ....................................................................95
Cannot access port (in use by another application) .........................................................95
Paper-handling problems exist ...............................................................................................96
Print is skewed (crooked) .................................................................................................96
More than one sheet feeds at one time ............................................................................96
Device does not pull media from the media input tray .....................................................96
Media curls when fed through device ...............................................................................96
Printed page is different from what appears onscreen ...........................................................97
Is the text garbled, incorrect, or incomplete? ...................................................................97
Are graphics or text missing? Are there blank pages? ....................................................97
Is the page format different from the format on another printer? .....................................98
Is the quality of graphics poor? ........................................................................................98
Media jams occur in the printer ...............................................................................................99
To clear a media jam ........................................................................................................99
To clear other media jams ..............................................................................................101
Tips to avoid media jams ................................................................................................101
Print quality is unacceptable .................................................................................................102
Light print or fade ............................................................................................................102
Toner specks ..................................................................................................................102
Dropouts .........................................................................................................................103
Vertical lines ...................................................................................................................103
Gray background ............................................................................................................104
Toner smear ...................................................................................................................104
Loose toner .....................................................................................................................105
Vertical repetitive defects ...............................................................................................105
Misformed characters .....................................................................................................106
Page skew ......................................................................................................................106
Curl or wave .................................................................................................................... 107
Wrinkles or creases ........................................................................................................107
Toner scatter outline .......................................................................................................108
Device control panel error messages appear .......................................................................109
Resolving common error messages ...............................................................................109
Critical error messages ...................................................................................................109
Alert messages ...............................................................................................................110
Warning messages .........................................................................................................110
No copy came out .................................................................................................................112
Is media loaded in the input tray? ..................................................................................112
Is the original loaded correctly? ......................................................................................112
Copies are blank, or images are missing or faded ...............................................................113
Has the sealing tape been removed from the print cartridge? .......................................113
Is the print cartridge low on toner? .................................................................................113
Is the original of poor quality? ........................................................................................113
Does the original have a colored background? ..............................................................113
Copy quality is unacceptable ................................................................................................114
Preventing problems .......................................................................................................114
Media jams occur in the automatic document feeder (ADF) ................................................115
Typical automatic document feeder (ADF) jam locations ..............................................115
To clear a media jam from the automatic document feeder (ADF) ................................115
vi ENWW
Copy defects are apparent ....................................................................................................118
Vertical white or faded stripes ........................................................................................118
Blank pages ....................................................................................................................118
Wrong original was copied .............................................................................................118
Too light or dark ..............................................................................................................118
Unwanted lines ...............................................................................................................119
Black dots or streaks ......................................................................................................119
Unclear text .....................................................................................................................119
Reduced size ..................................................................................................................119
Scanned image is of poor quality ..........................................................................................120
Is the original a second-generation photo or picture? ....................................................120
Is the image quality better when the document is printed? ............................................120
Is the image skewed (crooked)? ....................................................................................120
Does the scanned image show blotting, lines, vertical white stripes, or any other
defect? ............................................................................................................................120
Do graphics look different from the original? ..................................................................120
Part of the image did not scan ..............................................................................................121
Was the original loaded correctly? .................................................................................121
Does the original have a colored background? ..............................................................121
Is the original longer than 381 mm (15 inches)? ............................................................121
Is the original too small? .................................................................................................121
Are you using HP Director? (Macintosh only) ................................................................121
Is the media size correct? ...............................................................................................121
The scan takes too long ........................................................................................................122
Is your resolution or color level set too high? .................................................................122
Is your software set to scan in color? .............................................................................122
Did you send a print job or copy job before you tried to scan? ......................................122
Is your computer set for bidirectional communication? ..................................................122
Error messages appear .........................................................................................................123
Common scanning error messages ...............................................................................123
Scan quality is unacceptable ................................................................................................124
Preventing problems .......................................................................................................124
Blank pages ....................................................................................................................124
Too light or dark ..............................................................................................................125
Unwanted lines ...............................................................................................................125
Black dots or streaks ......................................................................................................125
Unclear text .....................................................................................................................125
Appendix A Specifications
HP LaserJet 3020/3030 all-in-one series specifications .......................................................129
HP LaserJet 3020/3030 all-in-one series specifications ................................................129
HP LaserJet 3030 all-in-one fax specifications .....................................................................131
HP LaserJet 3020/3030 all-in-one series battery ..................................................................132
Appendix B Regulatory Information
................................................................................................................................................ 133
FCC regulations ....................................................................................................................134
Telephone consumer protection act (United States-hp LaserJet 3030 all-in-one only) .......136
IC CS-03 requirements (hp LaserJet 3030 all-in-one only) ..................................................136
Regulatory information for the European Union countries/regions (hp LaserJet 3030
all-in-one only) .......................................................................................................................137
Safety statements .................................................................................................................138
Laser safety statement ...................................................................................................138
Canada DOC regulations ...............................................................................................138
Laser statement for Finland ............................................................................................139
ENWW vii
Korean EMI statement ....................................................................................................139
Australia ..........................................................................................................................140
Declaration of Conformity .....................................................................................................141
Environmental product stewardship program .......................................................................142
Protecting the environment .............................................................................................142
Ozone production ...........................................................................................................142
Energy consumption .......................................................................................................142
Toner consumption .........................................................................................................142
Paper use .......................................................................................................................142
Plastics ...........................................................................................................................142
HP LaserJet printing supplies .........................................................................................143
HP printing supplies returns and recycling program information ...................................143
U.S. returns ..................................................................................................................... 143
Non-U.S. returns .............................................................................................................143
Paper .............................................................................................................................. 143
Material restrictions ........................................................................................................143
Nederlands .....................................................................................................................144
For more information ......................................................................................................144
Material safety data sheets ...................................................................................................145
Appendix C HP limited warranty statement
HP LaserJet 3020 / 3030 all-in-one series ONE-YEAR LIMITED WARRANTY ..................147
Appendix D HP parts and accessories
Ordering hp parts and accessories .......................................................................................150
HP parts and accessories charts ....................................................................................150
HP LaserJet print cartridges .................................................................................................152
HP policy on non-hp print cartridges ..............................................................................152
To install a print cartridge ...............................................................................................152
Storing print cartridges ...................................................................................................152
Print cartridge life expectancy ........................................................................................152
Recycling print cartridges ...............................................................................................153
Saving toner ....................................................................................................................153
Appendix E Service and support
Obtaining hardware service ..................................................................................................156
To obtain hardware service ............................................................................................156
Extended warranty ................................................................................................................158
Service information form .......................................................................................................159
Glossary
Index
viii ENWW
1

Getting to know your device

Use these topics to acquaint yourself with your new HP LaserJet 3020 all-in-one or HP LaserJet 3030 all-in-one:
Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one
Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one
Identifying the hardware components
Identifying the device control panel components of the hp LaserJet 3020 all-in-one
Identifying the device control panel components of the hp LaserJet 3030 all-in-one
Identifying the software components
Print-media specifications
ENWW 1

Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one

Use the following illustrations to make sure that the package contents are complete.

Package contents of the hp LaserJet 3020 all-in-one

Note
1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 150-sheet media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Output bin support 8 Device control panel cover 9 HP LaserJet 3020 all-in-one
Use the power cord that came with the device. Using other power cords can adversely affect the performance of the device.
2 Chapter 1 Getting to know your device ENWW

Package contents of the hp LaserJet 3030 all-in-one

1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 150-sheet media input tray 5 CD-ROMs containing device software and electronic user guide 6 Automatic document feeder (ADF) input tray 7 Fax guide 8 Phone cord 9 Output bin support 10 Device control panel cover 11 HP LaserJet 3020 all-in-one
Note
Use the phone cord and the power cord that came with the device. Using other phone cords or power cords can adversely affect the performance of the device.
ENWW Identifying the hp LaserJet 3020 all-in-one and hp LaserJet 3030 all-in-one 3

Device features of the hp LaserJet 3020 all-in-one and the hp LaserJet 3030 all-in-one

Speed
Paper handling
Memory
Connectivity
Fax (HP LaserJet 3030 all­in-one only)
Prints and copies up to 15 pages per minute (ppm)
A flatbed scanner, a 50-page automatic document feeder (ADF), a 150-sheet media input tray, and a 10-sheet priority input slot
32 megabytes (MB) of random-access memory (RAM) (9 MB for the system and 23 MB of RAM available to the user)
A universal serial bus (USB) port (compatible with 2.0 specifications) and an IEEE 1284-B parallel port
Full-functionality fax capabilities with a V.34 fax, including a phone book, fax polling, and delayed-fax features
4 Chapter 1 Getting to know your device ENWW

Identifying the hardware components

Use the following illustrations to identify the hardware components of your device:

HP LaserJet 3020 all-in-one hardware components

1 Automatic document feeder (ADF) input tray 2 Flatbed scanner lid and ADF output bin 3 Device control panel 4 Print-cartridge-door release 5 Output bin 6 Priority input tray 7 Media input tray 8 Parallel port 9 USB port 10 Power switch 11 Power receptacle

HP LaserJet 3030 all-in-one hardware components

1 Automatic document feeder (ADF) input tray 2 Flatbed scanner lid and ADF output bin 3 Device control panel 4 Print-cartridge-door release 5 Output bin 6 Priority input tray 7 Media input tray 8 Parallel port 9 USB port 10 Fax interface ports 11 Power switch 12 Power receptacle
ENWW Identifying the hardware components 5

Identifying the device control panel components of the hp LaserJet 3020 all-in-one

Use the following illustration to identify the device control panel components.
1 Scan controls. Use these controls to scan to e-mail or a folder. For instructions about scanning,
see
Scanning.
2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display. 3 Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job. 4 Copy controls. Use these controls to change commonly used default settings and to start copying.
For instructions about copying, see
Copying.
6 Chapter 1 Getting to know your device ENWW

Identifying the device control panel components of the hp LaserJet 3030 all-in-one

Use the following illustration to identify the device control panel components.
1 Fax controls. Use the fax controls to change commonly used fax settings. For information about
using the fax controls, see the fax guide. 2 Alphanumeric buttons. Use the alphanumeric buttons to type data into the device control panel
display and dial phone numbers for faxing. For information about using alphanumeric key
characters, see the fax guide. 3 Menu and cancel controls. Use these controls to select menu options, determine the device
status, and cancel the current job. 4 Copy controls. Use these controls to change commonly used default settings and to start copying.
For instructions about copying, see 5 Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning,
see
Scanning.
Copying.
ENWW Identifying the device control panel components of the hp LaserJet 3030 all-in-one 7

Identifying the software components

Note
Note
The software components that are installed depend on the operating system (OS) and the installation type. See the start guide for more information.
The following software items are included with the device:
HP toolbox
HP LaserJet Scan software
TWAIN or WIA Scan Driver (WIA is available for Windows XP only)
HP LaserJet Fax (HP LaserJet 3030 all-in-one device only)
Readiris OCR (not installed with other software; separate installation is required)
Installer/uninstaller
Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation)
HP Director (Macintosh)
HP All-in-One Setup Assistant (Macintosh)
The PCL 6 printer driver is installed by default. The PCL 5e printer driver is available through the printer wizard. The PostScript driver is available through custom installation.

Supported operating systems

The HP LaserJet 3020 all-in-one and the HP LaserJet 3030 all-in-one support the following operating systems.
Note
Not all device features and functions are available for all operating systems.
Windows 98, Windows 2000, Windows Me, Windows XP, and Windows NT 4.0
Macintosh OS 10.2.x, Macintosh 9.1, and Macintosh 9.2.x
8 Chapter 1 Getting to know your device ENWW

Print-media specifications

For optimum results, use conventional 75 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, and bent edges.
Note
The printer supports a wide range of standard and custom sizes of print media. The capacity of trays and bins can vary depending on media weight and thickness and environmental conditions. Smoothness—100 to 250 (Sheffield).
Use only transparencies that are designed for use with HP LaserJet printers.

Supported paper weights and sizes

Media input tray paper sizes
Media input tray Dimensions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm
(3 by 5 in)
Maximum-size paper 216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy paper
Maximum-size glossy paper
Minimum-size transparencies
76 by 127 mm (3 by 5 in)
216 by 356 mm (8.5 by 14 in)
76 by 127 mm (3 by 5 in)
60 to 163 g/m (16 to 43 lb bond)
60 to 163 g/m (16 to 43 lb bond)
75 to 120 g/m (20 to 32 lb bond)
75 to 120 g/m (20 to 32 lb bond)
0.10 to 0.13 mm thick (4 to 5 mils thick)
2
2
2
150 sheets (60 g/m
2
; 16 lb bond)
150 sheets (60 g/m
2
; 16 lb bond)
Maximum stack height: 18 mm (0.7 in)
2
Maximum stack height: 18 mm (0.7 in)
75 sheets
Maximum-size transparencies
Minimum-size envelopes
Maximum-size envelopes
216 by 356 mm (8.5 by 14 in)
90 by 160 mm (3.5 by 6.3 in)
178 by 254 mm (7 by 10 in)
Minimum-size label 76 by 127 mm
(3 by 5 in)
Maximum-size label 216 by 356 mm
(8.5 by 14 in)
Minimum-size card stock
Maximum-size card stock
76 by 127 mm (3 by 5 in)
216 by 356 mm (8.5 by 14 in)
0.10 to 0.13 mm thick (4 to 5 mils thick)
75 to 105 g/m
2
(20 to 28 lb bond)
75 to 105 g/m
2
(20 to 28 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
135 to 157 g/m
2
(36 to 42 lb bond)
135 to 157 g/m
2
(36 to 42 lb bond)
75 sheets
15 envelopes
15 envelopes
60 sheets
60 sheets
60 sheets
60 sheets
ENWW Print-media specifications 9
Priority input slot paper sizes
Priority input slot Dimensions Weight or thickness Capacity
Minimum-size paper 76 by 127 mm
(3 by 5 in)
Maximum-size paper 216 by 356 mm
(8.5 by 14 in)
Minimum-size glossy paper
Maximum-size glossy paper
Minimum-size transparencies
Maximum-size transparencies
Minimum-size envelopes
Maximum-size envelopes
76 by 127 mm (3 by 5 in)
216 by 356 mm (8.5 by 14 in)
76 by 127 mm (3 by 5 in)
216 by 356 mm (8.5 by 14 in)
76 by 127 mm (3 by 5 in)
216 by 356 mm (8.5 by 14 in)
Minimum-size label 76 by 127 mm
(3 by 5 in)
Maximum-size label 216 by 356 mm
(8.5 by 14 in)
60 to 163 g/m
2
(16 to 43 lb bond)
60 to 163 g/m
2
(16 to 43 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
75 to 120 g/m
2
(20 to 32 lb bond)
0.10 to 0.13 mm thick (4 to 5 mils thick)
0.10 to 0.13 mm thick (4 to 5 mils thick)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 90 g/m
2
(16 to 24 lb bond)
60 to 216 g/m
2
(22 to 80 lb cover)
60 to 216 g/m
2
(22 to 80 lb cover)
10 sheets (75 g/m
2
; 20 lb bond)
10 sheets (75 g/m
2
; 20 lb bond)
Maximum stack height:
1.5 mm (0.06 in)
Maximum stack height:
1.5 mm (0.06 in)
5 sheets
5 sheets
Individual envelopes
Individual envelopes
4 sheets
4 sheets
Minimum-size card stock
Maximum-size card stock
76 by 127 mm (3 by 5 in)
216 by 356 mm (8.5 by 14 in)
135 to 163 g/m (36 to 43 lb bond)
135 to 163 g/m (36 to 43 lb bond)
2
2
4 sheets
4 sheets
Automatic document feeder (ADF) paper sizes
ADF Dimensions Weight or thickness Capacity
Minimum-size paper 127 by 127 mm
(5 by 5 in)
Maximum-size paper 216 by 381 mm
(8.5 by 15 in)
60 to 90 g/m (16 to 24 lb bond)
60 to 90 g/m (16 to 24 lb bond)
2
50 sheets (75 g/m
2
50 sheets (75 g/m
2
; 20 lb bond)
2
; 20 lb bond)
10 Chapter 1 Getting to know your device ENWW
Changing the settings by using
2
Note
Note
the hp toolbox or the device control panel
The HP toolbox information in this chapter is for Windows operating systems only. For information about HP toolbox for Macintosh, see the online Help in the HP toolbox for Macintosh.
You can change the settings for the device by using the HP toolbox or the device control panel. Often, the easier method for changing the device settings is to use the HP toolbox.
The following table lists some of the settings that you can change by using the HP toolbox and the device control panel. For information about how to use the HP toolbox to change settings, see the HP toolbox Help. You can open the HP toolbox Help by clicking How Do I on the left side of the HP toolbox window. (See to gain access to the Toolbox.) For information about how to use the device control panel to change the device settings, review the information in this chapter.
Settings that are established in the software program take precedence over printer-driver settings. Printer-driver settings override the HP toolbox and device control panel settings.
Using the hp toolbox (Windows) for information about how
Setting or feature HP toolbox Device control
panel
Restore the factory-set defaults. X X
Print information pages, such as the configuration page, device control panel menu map, and usage page.
Change the device control panel display language. X X
Change the HP toolbox language. X
Set up status alerts. X
Configure the fax-send and fax-receive settings.
View or forward faxes that have been received to the computer.
Configure the scan to e-mail or a folder setting. X
Change the copy settings X X
Add, delete, or modify the destinations in the Fax Phone Book.
Gain access to the online user guide. X
1
1
X X
1
X X
X
X X
Check the device status remotely. X
1
Fax features are available for the HP LaserJet 3030 all-in-one only.
ENWW 11

Using the hp toolbox (Windows)

The HP toolbox is a Web application that you can use for the following tasks.
Note
Note
The HP LaserJet 3020 all-in-one does not include faxing capabilities.
Monitor the device status.
View and configure the device settings for print, fax, copy, and scan.
View troubleshooting and "How do I" information.
View online documentation.
Provide access to fax and scan software capabilities.
View alerts about a particular event or condition on the device.
You can view the HP toolbox when the device is directly connected to a computer, or when the device is connected to a network. You must have performed a complete software installation to use the HP toolbox.
You do not need Internet access to open and use the HP toolbox. However, if you click a link in the Other Links area, you must have Internet access to go to the site associated with the link. For more information, see
Other links.

Supported operating systems

The HP toolbox is supported for the following operating systems:
Windows 98, Windows 2000, Windows Millennium Edition (Me), and Windows XP
Note
The transmission control protocol/Internet protocol (TCP/IP) must be installed in the operating system for the HP toolbox to function.

Supported browsers

To use the HP toolbox, you must have one of the following browsers:
Microsoft Internet Explorer 5.5 or later
Netscape Navigator 6.2 or later
Opera 7.0
All pages can be printed from the browser.

To view the hp toolbox

Open the HP toolbox in one of the following ways:
On the computer desktop, double-click the HP toolbox icon
On the Start menu, point to Hewlett-Packard, select hp LaserJet 3020 or hp LaserJet
3030, and then select hp Toolbox.
The HP toolbox opens in a Web browser.
.
Note
12 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
After you open the URL, you can bookmark it so that you can return to it quickly in the future.

The hp toolbox sections

The HP toolbox contains the following sections:
Status tab
Fax tab (available for the HP LaserJet 3030 all-in-one only)
Scan to... tab
Troubleshooting tab
Documentation tab
Other links
Each page in the HP toolbox contains links to the HP website for device registration and device support, and links for ordering supplies. You must have Internet access to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP toolbox, you must connect before you can view these websites.
Status tab
The Status tab has links to the following main pages:
Device Status. View device status information. This page indicates device conditions
such as a media jam or an empty input tray. After you correct a problem with the device,
click Refresh to update the device status.
Note
Set up Status Alerts. Use alerts to configure the device to notify you automatically of
device alerts. From this page you can turn alerts on or off, specify when the device sends
an alert, and select the type of alert (either a pop-up message or a taskbar icon) that you
want to receive. To activate status alert settings, click Apply.
View Configuration. View settings available for the device. This page also displays any
accessories that have been installed, such as DIMMs. The View Configuration page
displays the same information that is shown on the configuration page.
Print Info pages. Print the configuration page and other information pages that are
available for the device.
Fax tab
The HP LaserJet 3020 all-in-one does not include faxing capabilities.
The Fax tab has links to the following main pages:
Fax Tasks
Fax Phone Book
Fax Send Log
Fax Data Properties
Fax Reports
Detailed Fax Settings
Note
ENWW Using the hp toolbox (Windows) 13
For more information about fax functions and features, see the fax guide.
Scan to... tab
The Scan to... tab has links to the following main pages:
Scan to E-mail or a Folder
Scan Preferences
Note
The scan preferences apply to only Scan to E-mail or a Folder.
Troubleshooting tab
The Troubleshooting tab has links to various device troubleshooting information, such as how to clear a media jam; how to resolve print-quality problems; and how to resolve fax, copy, or scan problems.
Documentation tab
The Documentation tab contains links to the following information sources:
User Guide. The user guide contains information about using the device, warranty,
specifications, and support. The user guide is available in both HTML and PDF format.
Late Breaking News. This document contains late-breaking information about the
device. It is available in English only.
14 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW

Using the device control panel

You can also configure settings at the device control panel. This section describes how to perform the following tasks:

Printing a configuration page

Printing a device control panel menu map

Restoring the factory-set defaults

Changing the device control panel display language
Changing the default media size
Using the device volume controls
Printing a configuration page
You can see which device settings are currently selected by printing a configuration page.
To print a configuration page
1. Press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Config report, and then press
The device exits the menu settings and prints the report.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Printing a device control panel menu map
You can see all of your device control panel menu options by printing a device control panel menu map.
To print a device control panel menu map
1. On the device control panel, press
2. Use the < or the > button to select Reports, and then press
3. Use the < or the > button to select Menu structure, and then press
A menu map prints, showing all of the device control panel menu options.
MENU/ENTER
.
MENU/ENTER
.
MENU/ENTER
.
Restoring the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults. For the HP LaserJet 3030 all-in-one, it also clears the fax header name and phone number. (See the fax guide for information about how to add your information to the fax header.) This procedure clears fax numbers and names that are associated with one-touch keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then automatically restarts the device.
ENWW Using the device control panel 15
To restore the factory-set defaults
Note
1. Press
2. Use the < or the > button to select Service, and then press
3. Use the < or the > button to select Restore defaults, press
MENU/ENTER
MENU/ENTER
.
again to confirm your selection.
MENU/ENTER
MENU/ENTER
.
, and then press
The device automatically restarts.

Changing the device control panel display language

Use this procedure to have reports print in, and messages on the the device control panel display appear in, a language other than the default for your country/region.
The Demo page prints only in English.
To change the device control panel display language
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Language, and then press
4. Use the < or the > button to select the language that you want.
5. Press
MENU/ENTER
MENU/ENTER
.
to save your selection.
MENU/ENTER
MENU/ENTER
.
.
The device automatically restarts.

Changing the default media size

The media size should be set to the size of media that you normally load in the media input tray. The device uses this setting for copying, printing reports, printing faxes, and determining autoreduction for incoming faxes.
To change the default media size
1. Press
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Def. paper size, and then press
4. Use the < or the > button until the size of paper that you have loaded appears. You can
5. Press
MENU/ENTER
.
select Letter, Legal, or A4.
MENU/ENTER
to save your selection.
MENU/ENTER
MENU/ENTER
.
.

Using the device volume controls

You can control the volume of the following sounds:
The alarm sound that the device emits when it requires attention, such as when the device
door is open.
The beeps that are emitted when you press the device control panel buttons.
16 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
The phone line sounds for outgoing faxes (HP LaserJet 3030 all-in-one only).
The ring volume for incoming faxes (HP LaserJet 3030 all-in-one only).
To change the alarm volume
The alarm sounds when the device is presenting an alert or critical error message. The alarm duration length is either one or three seconds, depending on the type of error.
Note
Note
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press
MENU/ENTER
.
to select Alarm volume.
MENU/ENTER
MENU/ENTER
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the alarm volume is Soft.
To change the volume for the fax (hp LaserJet 3030 all-in-one only)
This setting determines the volume of various fax sounds that occur when the device is sending or receiving fax jobs.
VOLUME
1. Press
2. Use the < or the > button to select Off, Soft, Medium, or Loud.
3. Press
The factory-set default is Soft.
.
MENU/ENTER
to save your selection.
.
Note
To change the ring volume of the fax (hp LaserJet 3030 all-in-one only)
The fax ring sounds when the device is initially sending or receiving a call. The ring duration length depends on the local telecom ring-pattern length.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
3. Use the < or the > button to select Volume settings, and then press
4. Press the < or the > button once to select Ring volume, and then press
.
MENU/ENTER
MENU/ENTER
MENU/ENTER
.
.
.
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default is Soft.
To change the device control panel key-press volume
The key-press volume controls the sound that is made when a device control panel button is pressed.
1. Press
MENU/ENTER
2. Use the < or the > button to select Common settings, and then press
.
MENU/ENTER
.
ENWW Using the device control panel 17
3. Use the < or the > button to select Volume settings, and then press
MENU/ENTER
.
Note
4. Use the < or the > button to select Key Press volume, and then press
5. Use the < or the > button to select Off, Soft, Medium, or Loud.
6. Press
MENU/ENTER
to save your selection.
The factory-set default for the device control panel key-press volume is Soft.
MENU/ENTER
.
18 Chapter 2 Changing the settings by using the hp toolbox or the device control panel ENWW
3

Printing

Use the following information to perform printing tasks with the device:
Printing by using manual feed
Stopping or canceling a print job
Printer drivers
Understanding print-quality settings
Optimizing print quality for media types
Device media specifications
Guidelines for using media
Selecting media for the automatic document feeder (ADF)
Printing on envelopes
Printing on transparencies and labels
Printing on letterhead and preprinted forms
Printing on custom-sized media or card stock
Printing on both sides of the media (manual duplexing)
Printing multiple pages on a single sheet of media
Printing booklets
Printing watermarks
ENWW 19

Printing by using manual feed

Use manual feed when printing on mixed media (for example, printing on an envelope, then printing a letter, then an envelope, and so on). Load an envelope in the priority input tray and load the letterhead in the media input tray.

To print by using manual feed

1. Open the device properties or printer setup (printer driver) in the software program.
2. On the Paper tab or the Paper/Quality tab, select Manual Feed (Tray 1) from the Source
is: or Paper Source drop-down list. (For instructions about opening the printer driver from
your computer, see
3. Send the print job.
4. After you have changed the setting, wait until Manual feed appears on the device control
panel, and then press
Understanding print-quality settings.)
MENU/ENTER
to print each job.
20 Chapter 3 Printing ENWW
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