Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
HP Pro 3000 Business PCs
HP Pro 3010 Business PCs
HP Pro 3080 Business PCs
First Edition (November 2009)
Document Part Number: 597662-001
About This Book
WARNING!Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION:Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Front Bezel ......................................................................................................................................... 37
Front Bezel ......................................................................................................................................... 86
USB .................................................................................................................................................. 134
Interpreting POST Audible Codes .................................................................................................... 173
Resetting the Password Jumper ...................................................................................................... 174
Resetting the CMOS Jumper ........................................................................................................... 175
Contacting Customer Support .......................................................................................................... 176
Appendix D Specifications ............................................................................................................................ 177
Small Form Factor ............................................................................................................................ 180
Index ................................................................................................................................................................. 182
ix
x
1Product Features
Two different chassis are available—microtower and small form factor.
HP Pro Business PC features vary depending on model. For a complete listing of the hardware and
software installed in the computer, run the diagnostic utility (included on some computer models
only).
Figure 1-1 HP Pro 3000 Microtower
1
Figure 1-2 HP Pro 3000/3010 Small Form Factor
Figure 1-3 HP Pro 3010 Microtower
2Chapter 1 Product Features
Figure 1-4 HP Pro 3080 Microtower
3
Microtower Models
Serviceability Features
The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or
flat blade screwdriver is needed for many of the installation procedures described in this guide.
Front Panel Components
Front bezel appearance and drive configuration varies by model.
5Dual-State Power Button10USB (Universal Serial Bus) 2.0 Ports
1
Some models have bezel blanks covering one or both of the 5.25-inch drive bays.
2
Some models have a bezel blank covering the 3.5-inch drive bay.
3
Not available on all models
4Chapter 1 Product Features
1
2
3
6Hard Drive Activity Light
8Microphone Connector
9Headphone Connector
Media Card Reader Components
The media card reader is an optional device available on some models only. Refer to the following
illustration and table to identify the media card reader components.
Figure 1-6 Media Card Reader Components
Table 1-2 Media Card Reader Components
No.SlotMedia
1xD●xD-Picture Card (xD)
2MicroSD●MicroSD (T-Flash)●MicroSDHC
3Media Card Reader
Activity Light
4SD/MMC+/miniSD
5USB●USB (Universal Serial
6CompactFlash I/II●CompactFlash Card
7MS PRO/MS PRO DUO●Memory Stick (MS)
Secure Digital (SD)
●
●Secure Digital High
Capacity (SDHC)
MiniSD
●
Bus) Port
Type 1
MagicGate Memory
●
Stick (MG)
MagicGate Memory
●
Duo
MiniSDHC
●
●MultiMediaCard
(MMC)
Reduced Size
●
MultiMediaCard (RS
MMC)
●CompactFlash Card
Type 2
●Memory Stick Select
Memory Stick Duo
●
(MS Duo)
Memory Stick PRO
●
(MS PRO)
MultiMediaCard 4.0
●
(MMC Plus)
●Reduced Size
MultiMediaCard 4.0
(MMC Mobile)
●MMC Micro (adapter
required)
●MicroDrive
●Memory Stick PRO
Duo (MS PRO Duo)
●Memory Stick PRO-
HG Duo
Memory Stick Micro
●
(M2) (adapter
required)
Microtower Models5
Rear Panel Components
HP Pro 3000 MT/3080 MT
Figure 1-7 Rear Panel Components – HP Pro 3000/3080 MT
Table 1-3 Rear Panel Components – HP Pro 3000/3080 MT
1Power Cord Connector7Line-Out Connector for powered audio
4Universal Serial Bus (USB) Ports10Serial connector
5VGA Monitor Connector11Keyboard PS/2 connector
6Mouse PS/2 connector
NOTE: Arrangement and number of connectors may vary by model.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if
you want to use the connector for a line-in device or a microphone. You can reconfigure the
connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.
6Chapter 1 Product Features
devices (green)
HP Pro 3010 MT
Figure 1-8 Rear Panel Components – HP Pro 3010 MT
Table 1-4 Rear Panel Components – HP Pro 3010 MT
1Power Cord Connector7Line-Out Connector for powered audio
5VGA Monitor Connector11Universal Serial Bus (USB) Ports
6Digital Audio Out Connector12DVI Connector
NOTE: Arrangement and number of connectors may vary by model.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if
you want to use the connector for a line-in device or a microphone. You can reconfigure the
connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.
devices (green)
9Surround Side Channel Audio
Connector (gray)
Connector (black)
Microtower Models7
Small Form Factor Models
Serviceability Features
The small form factor computer includes features that make it easy to upgrade and service. A Torx
T-15 or flat blade screwdriver is needed for many of the installation procedures described in this
guide.
Front Panel Components
Drive configuration may vary by model.
Figure 1-9 Front Panel Components
Table 1-5 Front Panel Components
1
Media card reader (optional)
2
5.25-inch Optical Drive (optional)
4Hard Drive Activity Light8Headphone Connector
3Optical Drive Activity Light9Power On Light
5Optical Drive Eject Button10Dual-State Power Button
1
Some models have a bezel blank covering the 3.5-inch drive bay.
2
Some models have a bezel blank covering the 5.25-inch drive bay.
2
1
6USB (Universal Serial Bus) 2.0 Ports
7Microphone Connector
8Chapter 1 Product Features
Rear Panel Components
HP Pro 3000 SFF
Figure 1-10 Rear Panel Components – HP Pro 3000 SFF
Table 1-6 Rear Panel Components – HP Pro 3000 SFF
1Mouse PS/2 Connector7Serial Connector
2VGA Monitor Connector (blue)8DVI Connector
3RJ-45 Network Connector9Universal Serial Bus (USB) Ports
5Power Cord Connector11Line-Out Connector for powered audio
devices (green)
6Keyboard PS/2 Connector12Voltage Select Switch
NOTE: Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when a PCI Express x16 graphics card is
installed in the computer.
If a PCI Express x1 graphics card is installed, the connectors on the card and the system board may
be used at the same time. Some settings may need to be changed in Computer Setup to use both
connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10)Utility Guide.
Small Form Factor Models9
HP Pro 3010 SFF
Figure 1-11 Rear Panel Components – HP Pro 3010 SFF
Table 1-7 Rear Panel Components – HP Pro 3010 SFF
1Digital Audio Out Connector8Universal Serial Bus (USB) Ports
3RJ-45 Network Connector10Surround Side Channel Audio
4Rear Center Channel/Subwoofer Audio
Connector (orange)
5Line-In Audio Connector (blue)12Line-Out Connector for powered audio
6Power Cord Connector13Voltage Select Switch
7DVI Connector
NOTE: Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when a PCI Express x16 graphics card is
installed in the computer.
If a PCI Express x1 graphics card is installed, the connectors on the card and the system board may
be used at the same time. Some settings may need to be changed in Computer Setup to use both
connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10)Utility Guide.
Connector (black)
Connector (gray)
11Microphone Connector (pink)
devices (green)
10Chapter 1 Product Features
2Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE:If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted
to register the computer with HP Total Care before installing the operating system. You will see a
brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow
the instructions on the screen.
CAUTION:Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE:Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION:Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE:If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows Updates
1.To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2.Once an Internet connection has been established, click the Start button.
3.Select the All Programs menu.
Installing the Operating System11
4.Click on the Windows Update link.
In Windows Vista and Windows 7, the Windows Update screen appears. Click view available
updates and make sure all critical updates are selected. Click the Install button and follow the
instructions on the screen.
In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see
one or more pop-up windows that ask you to install a program from
click Yes to install the program. Follow the instructions on the Microsoft Web site to scan for
updates and install critical updates and service packs.
It is recommended that you install all of the critical updates and service packs.
5.After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
http://www.microsoft.com,
Installing or Upgrading Device Drivers (Windows
systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
●
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
●
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
12Chapter 2 Installing and Customizing the Software
3Computer Setup (F10) Utility
The computer setup utility differs for the HP Pro 3000/3080 and the HP Pro 3010.
HP Pro 3000/3080 – Computer Setup (F10) Utility
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
●
USB flash media devices.
Restrict a device from booting the unit.
●
Run hard drive self-tests.
●
View CPU and system temperatures.
●
Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
●
settings described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
●
embedded NIC, so that they cannot be used until they are unsecured.
Enable or disable pre-boot messages.
●
Enable or disable USB legacy support.
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.Turn on or restart the computer.
2.As soon as the computer is turned on, press F10 before the system boots to the operating
system to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the computer and
again press F10 before the unit boots to the operating system to access the utility.
3.The Computer Setup Utility screen is divided into menu headings and actions.
HP Pro 3000/3080 – Computer Setup (F10) Utility13
Six menu headings appear on the Computer Setup Utility screen:
Main
●
Advanced
●
Boot
●
Power
●
PC Health
●
Exit
●
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the previous screen,
press Esc.
4.To apply and save changes, press the F10 key.
If you have made changes that you do not want applied, press the F5 key to return to the
previous values.
To load optimized default values, press the F7 key.
CAUTION:Do NOT turn the computer power OFF while the ROM is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility Main Menu
HeadingTable
MainComputer Setup—Main on page 15
Advanced
Boot
Power
PC Health
Exit
Computer Setup—Advanced on page 16
Computer Setup—Boot on page 17
Computer Setup—Power on page 18
Computer Setup—PC Health on page 18
Computer Setup—Exit on page 19
14Chapter 3 Computer Setup (F10) Utility
Computer Setup—Main
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—Main
OptionDescription
System InformationAllows you to view the following system information:
●Product Name (view only)
SKU Number (view only)
●
Processor Type (view only)
●
●Processor Speed (view only)
CPUID/PatchID (view only)
●
Cache Size (view only)
●
●Memory Size (view only)
Integrated MAC (view only)
●
System BIOS (view only)
●
●Chassis Serial Number (view only)
●Asset Tag Number (press Enter to change)
UUID (view only)
●
Set Time and DateAllows you to set system time and date.
SATA Port 1
SATA Port 2
SATA Port 3
SATA Port 4
SATA EmulationAllows you to choose how the SATA controller and devices are accessed by the operating
Allows or displays the following for each SATA Port:
Port Configuration — Disable/enable SATA Port
●
HDD Self-Test for selected channel:
●
◦SMART Status Check
◦HDD Short Self-Test
HDD Extended Self-Test
◦
Vendor (view only)
●
●Size (view only)
Firmware (view only)
●
system. The following options are available:
●IDE
RAID
●
AHCI
●
Onboard FDC
Controller
Drive A(view only)
Disables/enables the floppy disk controller.
HP Pro 3000/3080 – Computer Setup (F10) Utility15
Table 3-2 Computer Setup—Main (continued)
OptionDescription
Halt OnAllows you to set POST error behavior to:
No Errors
●
All Errors
●
●All But Keyboard
POST DelayAllows you to set a POST delay to:
●0 seconds
5 seconds
●
10 seconds
●
●15 seconds
30 seconds
●
Computer Setup—Advanced
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Advanced
OptionDescription
Execute Disable BitDisables/enables hardware DEP function.
Init Display FirstAllows you to select the primary display device:
OnChip VGA
●
PCI Slot
●
●PCIEx
MAX DVMT AllocationAllows you to specify the DVMT/system memory allocated for video memory.:
128MB
●
256MB
●
●Max
Onboard HD AudioAllows you to disable/enable onboard HD audio.
OnChip USB
Controller
USB Legacy SupportDisables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash
Onboard LANDisables/enables onboard LAN controller.
Disables/enables the universal host controller interface for USB (Universal Serial Bus).
media).
Onboard LAN Boot
ROM
Disables/enables the boot ROM of the onboard LAN chip.
16Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Advanced (continued)
OptionDescription
Onboard Serial Port 1Allows you to select a setting for the onboard serial port:
●
●
●2F8/IRQ3
●3E8/IRQ4
●
PCI Device SERR#Disables/enables SERR#.
Computer Setup—Boot
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Boot
OptionDescription
F9 Boot MenuDisables/enables F9 Boot Menu.
Disabled
3F8/IRQ4
2E8/IRQ3
F10 Setup PromptDisables/enables the F10 Setup prompt message on the logo screen.
F11 RecoveryDisables/enables F11 Recovery and provides the option of showing the F11 Recovery prompt
F12 Boot from LAN
Prompt
Hard Disk Boot Seq.Allows you to specify the order of attached hard drive devices (such as USB HDD storage or USB
Optical Drive Boot
Seq.
Network Boot Seq.Allows you to specify the order in which network devices (including UP NIC cards) are checked for
First Boot Device
Second Boot Device
Third Boot Device
Fourth Boot Device
message on the logo screen. Choose from the following:
Disabled
●
Enabled no prompt
●
Enabled and prompt
●
Disables/enables the F12 Boot from LAN prompt message on the logo screen.
flash media). The first drive in the order has priority in the boot sequence and is recognized as
drive C (if any devices are attached).
Allows you to specify the order in which attached optical drives (including USB ODD) are checked
for a bootable operating system image.
a bootable operating system image.
Allows you to specify which devices will boot first, second, third, and fourth or to disable any of the
four:
●Removable
CDROM
●
Hard Disk
●
●Network
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-6 Computer Setup—PC Health
OptionDescription
Chassis Opened
Warning
System Fan Fail
Check
Smart Fan FunctionDisables/enables Smart Fan functionality. Enabling optimizes fan control for best acoustic
Current CPU
Temperature
Current System
Temperature
Current CPU Fan
Speed
Current System Fan
Speed
Allows you to disable/enable the chassis intrusion function and clear the intrusion warning.
Disables/enables detection of system fan during POST.
behavior.
(view only)
(view only)
(view only)
(view only)
18Chapter 3 Computer Setup (F10) Utility
Computer Setup—Exit
Table 3-7 Computer Setup—Exit
OptionDescription
Save Changes and ExitAllows you to save current settings and exit Computer Setup.
Discard Changes and
Exit
Load Optimal DefaultsAllows you to reset Computer Setup to factory defaults.
Allows you to exit Computer Setup without saving changes.
HP Pro 3010 – Computer Setup (F10) Utility
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
●Set the system date and time.
●Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
●Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
USB flash media devices.
Restrict a device from booting the unit.
●
●Run hard drive self-tests.
●View CPU and system temperatures.
Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
●
settings described in this section.
●Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
●Enable or disable pre-boot messages.
●Enable or disable USB legacy support.
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.Turn on or restart the computer.
2.As soon as the computer is turned on, press F10 before the system boots to the operating
system to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the computer and
again press F10 before the unit boots to the operating system to access the utility.
3.The Computer Setup Utility screen is divided into menu headings and actions.
HP Pro 3010 – Computer Setup (F10) Utility19
Five menu headings appear on the Computer Setup Utility screen:
Main
●
Advanced
●
Boot
●
Power
●
Exit
●
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the previous screen,
press Esc.
4.To apply and save changes, press the F10 key.
If you have made changes that you do not want applied, press the F5 key to return to the
previous values.
To load optimized default values, press the F7 key.
CAUTION:Do NOT turn the computer power OFF while the ROM is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-8 Computer Setup (F10) Utility Main Menu
HeadingTable
MainComputer Setup—Main on page 15
Advanced
Boot
Power
Exit
Computer Setup—Main
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-9 Computer Setup—Main
OptionDescription
System TimeAllows you to set system time.
System DateAllows you to set system date.
LanguageAllows you to select language.
Computer Setup—Advanced on page 16
Computer Setup—Boot on page 17
Computer Setup—PC Health on page 18
Computer Setup—Exit on page 24
20Chapter 3 Computer Setup (F10) Utility
Loading...
+ 164 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.