Maintenance & Service Guide
HP Pro 3000 Business PCs
HP Pro 3010 Business PCs
HP Pro 3080 Business PCs
© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance & Service Guide
HP Pro 3000 Business PCs
HP Pro 3010 Business PCs
HP Pro 3080 Business PCs
First Edition (November 2009)
Document Part Number: 597662-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
Microtower Models ............................................................................................................................... 4
Serviceability Features ........................................................................................................ 4
Front Panel Components ..................................................................................................... 4
Media Card Reader Components ........................................................................................ 5
Rear Panel Components ..................................................................................................... 6
HP Pro 3000 MT/3080 MT .................................................................................. 6
HP Pro 3010 MT ................................................................................................. 7
Small Form Factor Models ................................................................................................................... 8
Serviceability Features ........................................................................................................ 8
Front Panel Components ..................................................................................................... 8
Rear Panel Components ..................................................................................................... 9
HP Pro 3000 SFF ................................................................................................ 9
HP Pro 3010 SFF .............................................................................................. 10
2 Installing and Customizing the Software .................................................................................................... 11
Installing the Operating System ......................................................................................................... 11
Downloading Microsoft Windows Updates ......................................................................................... 11
Installing or Upgrading Device Drivers (Windows systems) ............................................................... 12
Accessing Disk Image (ISO) Files ...................................................................................................... 12
Protecting the Software ...................................................................................................................... 12
3 Computer Setup (F10) Utility ....................................................................................................................... 13
HP Pro 3000/3080 – Computer Setup (F10) Utility ............................................................................ 13
Using Computer Setup (F10) Utilities ................................................................................ 13
Computer Setup—Main ..................................................................................................... 15
Computer Setup—Advanced ............................................................................................. 16
Computer Setup—Boot ...................................................................................................... 17
Computer Setup—Power ................................................................................................... 18
Computer Setup—PC Health ............................................................................................. 18
Computer Setup—Exit ....................................................................................................... 19
HP Pro 3010 – Computer Setup (F10) Utility ..................................................................................... 19
Using Computer Setup (F10) Utilities ................................................................................ 19
Computer Setup—Main ..................................................................................................... 20
v
Computer Setup—Advanced ............................................................................................. 21
Computer Setup—Power ................................................................................................... 23
Computer Setup—Boot ...................................................................................................... 23
Computer Setup—Exit ....................................................................................................... 24
4 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 25
SATA Hard Drives .............................................................................................................................. 25
SATA Hard Drive Cables .................................................................................................................... 25
SATA Data Cable .............................................................................................................. 25
SMART ATA Drives ............................................................................................................................ 26
Hard Drive Capacities ........................................................................................................................ 26
5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 27
Electrostatic Discharge Information .................................................................................................... 27
Generating Static ............................................................................................................... 27
Preventing Electrostatic Damage to Equipment ................................................................ 28
Personal Grounding Methods and Equipment ................................................................... 28
Grounding the Work Area .................................................................................................. 29
Recommended Materials and Equipment .......................................................................... 29
Operating Guidelines .......................................................................................................................... 30
Routine Care ...................................................................................................................................... 31
General Cleaning Safety Precautions ................................................................................ 31
Cleaning the Computer Case ............................................................................................ 31
Cleaning the Keyboard ...................................................................................................... 31
Cleaning the Monitor .......................................................................................................... 32
Cleaning the Mouse ........................................................................................................... 32
Service Considerations ...................................................................................................................... 32
Power Supply Fan ............................................................................................................. 32
Tools and Software Requirements .................................................................................... 32
Screws ............................................................................................................................... 33
Cables and Connectors ..................................................................................................... 33
Hard Drives ........................................................................................................................ 33
Lithium Coin Cell Battery ................................................................................................... 34
6 Removal and Replacement Procedures Microtower (MT) Chassis .......................................................... 35
Preparation for Disassembly .............................................................................................................. 35
Access Panel ...................................................................................................................................... 36
Front Bezel ......................................................................................................................................... 37
Bezel Blanks ....................................................................................................................................... 38
Memory .............................................................................................................................................. 39
DDR3-SDRAM DIMMs ...................................................................................................... 39
Populating DIMM Sockets ................................................................................................. 40
Installing Memory Modules ................................................................................................ 42
vi
Expansion Cards ................................................................................................................................ 44
Cable Management ............................................................................................................................ 49
Cable Connections ............................................................................................................ 50
HP Pro 3000/3080 ............................................................................................. 50
HP Pro 3010 ...................................................................................................... 51
Drives ................................................................................................................................................. 52
Drive Positions ................................................................................................................... 52
Installing Additional Drives ................................................................................................. 53
System Board Drive Connections ..................................................................... 54
Removing an Optical Drive ............................................................................... 56
Installing an Optical Drive into the 5.25-inch Drive Bay .................................... 57
Removing an External 3.5-inch Drive ................................................................ 58
Installing a Drive into the 3.5-inch External Drive Bay ...................................... 59
Removing an Internal 3.5-inch Hard Drive ........................................................ 60
Installing an Internal 3.5-inch Hard Drive .......................................................... 64
Front I/O and USB Panel Housing Assembly ..................................................................................... 67
Power Switch/LED Assembly ............................................................................................................. 68
System Fan ........................................................................................................................................ 69
Heat sink assembly ............................................................................................................................ 70
Processor ........................................................................................................................................... 71
Power Supply ..................................................................................................................................... 72
System Board ..................................................................................................................................... 74
Battery ................................................................................................................................................ 75
Type 1 Battery Holder ........................................................................................................ 76
Type 2 Battery Holder ........................................................................................................ 77
Type 3 Battery Holder ........................................................................................................ 77
Installing a Security Lock .................................................................................................................... 79
HP/Kensington MicroSaver Security Cable Lock ............................................................... 79
Padlock .............................................................................................................................. 79
HP Business PC Security Lock .......................................................................................... 80
Hood Sensor ...................................................................................................................... 82
HP Chassis Security Kit ..................................................................................................... 83
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis ............................................ 84
Preparation for Disassembly .............................................................................................................. 84
Access Panel ...................................................................................................................................... 85
Front Bezel ......................................................................................................................................... 86
Bezel Blanks ....................................................................................................................................... 87
Memory .............................................................................................................................................. 88
DDR3-SDRAM DIMMs ...................................................................................................... 88
Populating DIMM Sockets ................................................................................................. 89
Installing DIMMs ................................................................................................................ 91
Removing or Installing an Expansion Card ........................................................................................ 94
vii
Cable Management ............................................................................................................................ 99
Cable Connections .......................................................................................................... 100
HP Pro 3000/3080 ........................................................................................... 100
HP Pro 3010 .................................................................................................... 100
Drives ............................................................................................................................................... 101
Drive Positions ................................................................................................................. 101
Installing Additional Drives ............................................................................................... 102
System Board Drive Connectors ..................................................................... 103
Removing an Optical Drive ............................................................................. 105
Installing an Optical Drive into the 5.25-inch Drive Bay .................................. 106
Removing an External 3.5-inch Drive .............................................................. 108
Installing a Drive into the 3.5-inch External Drive Bay .................................... 110
Removing an Internal 3.5-inch Hard Drive ...................................................... 113
Installing an Internal 3.5-inch Hard Drive ........................................................ 115
Plastic Wire/Cable Fastener and Clips ............................................................................................. 117
Front I/O Device ............................................................................................................................... 119
Power Switch Assembly ................................................................................................................... 120
Heatsink ........................................................................................................................................... 121
Processor ......................................................................................................................................... 122
Power Supply ................................................................................................................................... 123
System Board ................................................................................................................................... 125
Battery .............................................................................................................................................. 126
Type 1 Battery Holder ...................................................................................................... 127
Type 2 Battery Holder ...................................................................................................... 127
Type 3 Battery Holder ...................................................................................................... 128
Installing a Security Lock .................................................................................................................. 129
HP/Kensington MicroSaver Security Cable Lock ............................................................. 129
Padlock ............................................................................................................................ 129
HP Business PC Security Lock ........................................................................................ 130
Hood Sensor .................................................................................................................... 132
HP Chassis Security Kit ................................................................................................... 133
Appendix A Connector Pin Assignments .................................................................................................... 134
Ethernet BNC ................................................................................................................................... 134
USB .................................................................................................................................................. 134
Microphone ....................................................................................................................................... 134
Headphone ....................................................................................................................................... 135
Line-in Audio .................................................................................................................................... 135
Line-out Audio .................................................................................................................................. 135
4-Pin Power (for CPU) ...................................................................................................................... 135
Monitor ............................................................................................................................................. 136
24-Pin Power .................................................................................................................................... 136
PCI Express ..................................................................................................................................... 137
viii
PCI Express ..................................................................................................................................... 138
Appendix B Power Cord Set Requirements ................................................................................................ 139
General Requirements ..................................................................................................................... 139
Japanese Power Cord Requirements .............................................................................................. 139
Country-Specific Requirements ........................................................................................................ 140
Appendix C Troubleshooting Without Diagnostics .................................................................................... 141
Safety and Comfort .......................................................................................................................... 141
Before You Call for Technical Support ............................................................................................. 141
Helpful Hints ..................................................................................................................................... 142
Solving General Problems ................................................................................................................ 144
Solving Power Problems .................................................................................................................. 147
Solving Hard Drive Problems ........................................................................................................... 148
Solving Media Card Reader Problems ............................................................................................. 149
Solving Display Problems ................................................................................................................. 151
Solving Audio Problems ................................................................................................................... 155
Solving Printer Problems .................................................................................................................. 156
Solving Keyboard and Mouse Problems .......................................................................................... 158
Solving Hardware Installation Problems ........................................................................................... 160
Solving Network Problems ............................................................................................................... 162
Solving Memory Problems ............................................................................................................... 165
Solving CD-ROM and DVD Problems .............................................................................................. 166
Solving USB Flash Drive Problems .................................................................................................. 168
Solving Front Panel Component Problems ...................................................................................... 169
Solving Internet Access Problems .................................................................................................... 170
Solving Software Problems .............................................................................................................. 172
Interpreting POST Audible Codes .................................................................................................... 173
Resetting the Password Jumper ...................................................................................................... 174
Resetting the CMOS Jumper ........................................................................................................... 175
Contacting Customer Support .......................................................................................................... 176
Appendix D Specifications ............................................................................................................................ 177
Microtower ........................................................................................................................................ 177
Small Form Factor ............................................................................................................................ 180
Index ................................................................................................................................................................. 182
ix
x
1 Product Features
Two different chassis are available—microtower and small form factor.
HP Pro Business PC features vary depending on model. For a complete listing of the hardware and
software installed in the computer, run the diagnostic utility (included on some computer models
only).
Figure 1-1 HP Pro 3000 Microtower
1
Figure 1-2 HP Pro 3000/3010 Small Form Factor
Figure 1-3 HP Pro 3010 Microtower
2 Chapter 1 Product Features
Figure 1-4 HP Pro 3080 Microtower
3
Microtower Models
Serviceability Features
The Microtower computer includes features that make it easy to upgrade and service. A Torx T-15 or
flat blade screwdriver is needed for many of the installation procedures described in this guide.
Front Panel Components
Front bezel appearance and drive configuration varies by model.
Figure 1-5 Front Panel Components
Table 1-1 Front Panel Components
1
5.25-inch Optical Drive
2 5.25-inch Optical Drive Bay 7 Optical Drive Eject Button
3
3.5-inch Media Card Reader (optional)
4
Recovery/Reset Button
5 Dual-State Power Button 10 USB (Universal Serial Bus) 2.0 Ports
1
Some models have bezel blanks covering one or both of the 5.25-inch drive bays.
2
Some models have a bezel blank covering the 3.5-inch drive bay.
3
Not available on all models
4 Chapter 1 Product Features
1
2
3
6 Hard Drive Activity Light
8 Microphone Connector
9 Headphone Connector
Media Card Reader Components
The media card reader is an optional device available on some models only. Refer to the following
illustration and table to identify the media card reader components.
Figure 1-6 Media Card Reader Components
Table 1-2 Media Card Reader Components
No. Slot Media
1 xD ● xD-Picture Card (xD)
2 MicroSD ● MicroSD (T-Flash) ● MicroSDHC
3 Media Card Reader
Activity Light
4 SD/MMC+/miniSD
5 USB ● USB (Universal Serial
6 CompactFlash I/II ● CompactFlash Card
7 MS PRO/MS PRO DUO ● Memory Stick (MS)
Secure Digital (SD)
●
● Secure Digital High
Capacity (SDHC)
MiniSD
●
Bus) Port
Type 1
MagicGate Memory
●
Stick (MG)
MagicGate Memory
●
Duo
MiniSDHC
●
● MultiMediaCard
(MMC)
Reduced Size
●
MultiMediaCard (RS
MMC)
● CompactFlash Card
Type 2
● Memory Stick Select
Memory Stick Duo
●
(MS Duo)
Memory Stick PRO
●
(MS PRO)
MultiMediaCard 4.0
●
(MMC Plus)
● Reduced Size
MultiMediaCard 4.0
(MMC Mobile)
● MMC Micro (adapter
required)
● MicroDrive
● Memory Stick PRO
Duo (MS PRO Duo)
● Memory Stick PRO-
HG Duo
Memory Stick Micro
●
(M2) (adapter
required)
Microtower Models 5
Rear Panel Components
HP Pro 3000 MT/3080 MT
Figure 1-7 Rear Panel Components – HP Pro 3000/3080 MT
Table 1-3 Rear Panel Components – HP Pro 3000/3080 MT
1 Power Cord Connector 7 Line-Out Connector for powered audio
2 Line-In Audio Connector (blue) 8 Microphone Connector (pink)
3 RJ-45 Network Connector 9 DVI Connector
4 Universal Serial Bus (USB) Ports 10 Serial connector
5 VGA Monitor Connector 11 Keyboard PS/2 connector
6 Mouse PS/2 connector
NOTE: Arrangement and number of connectors may vary by model.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if
you want to use the connector for a line-in device or a microphone. You can reconfigure the
connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.
6 Chapter 1 Product Features
devices (green)
HP Pro 3010 MT
Figure 1-8 Rear Panel Components – HP Pro 3010 MT
Table 1-4 Rear Panel Components – HP Pro 3010 MT
1 Power Cord Connector 7 Line-Out Connector for powered audio
2 Line-In Audio Connector (blue) 8 Microphone Connector (pink)
3 Rear Center Channel/Subwoofer Audio
Connector (orange)
4 RJ-45 Network Connector 10 Surround Rear Channel Audio
5 VGA Monitor Connector 11 Universal Serial Bus (USB) Ports
6 Digital Audio Out Connector 12 DVI Connector
NOTE: Arrangement and number of connectors may vary by model.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if
you want to use the connector for a line-in device or a microphone. You can reconfigure the
connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.
devices (green)
9 Surround Side Channel Audio
Connector (gray)
Connector (black)
Microtower Models 7
Small Form Factor Models
Serviceability Features
The small form factor computer includes features that make it easy to upgrade and service. A Torx
T-15 or flat blade screwdriver is needed for many of the installation procedures described in this
guide.
Front Panel Components
Drive configuration may vary by model.
Figure 1-9 Front Panel Components
Table 1-5 Front Panel Components
1
Media card reader (optional)
2
5.25-inch Optical Drive (optional)
4 Hard Drive Activity Light 8 Headphone Connector
3 Optical Drive Activity Light 9 Power On Light
5 Optical Drive Eject Button 10 Dual-State Power Button
1
Some models have a bezel blank covering the 3.5-inch drive bay.
2
Some models have a bezel blank covering the 5.25-inch drive bay.
2
1
6 USB (Universal Serial Bus) 2.0 Ports
7 Microphone Connector
8 Chapter 1 Product Features
Rear Panel Components
HP Pro 3000 SFF
Figure 1-10 Rear Panel Components – HP Pro 3000 SFF
Table 1-6 Rear Panel Components – HP Pro 3000 SFF
1 Mouse PS/2 Connector 7 Serial Connector
2 VGA Monitor Connector (blue) 8 DVI Connector
3 RJ-45 Network Connector 9 Universal Serial Bus (USB) Ports
4 Line-In Audio Connector (blue) 10 Microphone Connector (pink)
5 Power Cord Connector 11 Line-Out Connector for powered audio
devices (green)
6 Keyboard PS/2 Connector 12 Voltage Select Switch
NOTE: Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when a PCI Express x16 graphics card is
installed in the computer.
If a PCI Express x1 graphics card is installed, the connectors on the card and the system board may
be used at the same time. Some settings may need to be changed in Computer Setup to use both
connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10)
Utility Guide.
Small Form Factor Models 9
HP Pro 3010 SFF
Figure 1-11 Rear Panel Components – HP Pro 3010 SFF
Table 1-7 Rear Panel Components – HP Pro 3010 SFF
1 Digital Audio Out Connector 8 Universal Serial Bus (USB) Ports
2 VGA Monitor Connector (blue) 9 Surround Rear Channel Audio
3 RJ-45 Network Connector 10 Surround Side Channel Audio
4 Rear Center Channel/Subwoofer Audio
Connector (orange)
5 Line-In Audio Connector (blue) 12 Line-Out Connector for powered audio
6 Power Cord Connector 13 Voltage Select Switch
7 DVI Connector
NOTE: Arrangement and number of connectors may vary by model.
The monitor connector on the system board is inactive when a PCI Express x16 graphics card is
installed in the computer.
If a PCI Express x1 graphics card is installed, the connectors on the card and the system board may
be used at the same time. Some settings may need to be changed in Computer Setup to use both
connectors. For information about setting the boot VGA controller, refer to the Computer Setup (F10)
Utility Guide.
Connector (black)
Connector (gray)
11 Microphone Connector (pink)
devices (green)
10 Chapter 1 Product Features
2 Installing and Customizing the
Software
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted
to register the computer with HP Total Care before installing the operating system. You will see a
brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow
the instructions on the screen.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully installed. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor
to permit the required airflow.
Installing the Operating System
The first time you turn on the computer, the operating system is installed automatically. This process
takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read
and follow the instructions on the screen to complete the installation.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER
UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may
damage the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the installation process could take up to 60 minutes.
If your computer was not shipped with a Microsoft operating system, some portions of this
documentation do not apply. Additional information is available in online help after you install the
operating system.
Downloading Microsoft Windows Updates
1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.
2. Once an Internet connection has been established, click the Start button.
3. Select the All Programs menu.
Installing the Operating System 11
4. Click on the Windows Update link.
In Windows Vista and Windows 7, the Windows Update screen appears. Click view available
updates and make sure all critical updates are selected. Click the Install button and follow the
instructions on the screen.
In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see
one or more pop-up windows that ask you to install a program from
click Yes to install the program. Follow the instructions on the Microsoft Web site to scan for
updates and install critical updates and service packs.
It is recommended that you install all of the critical updates and service packs.
5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure
to save any files or documents that you may have open before rebooting. Then select Yes to
reboot the machine.
http://www.microsoft.com,
Installing or Upgrading Device Drivers (Windows systems)
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.
Accessing Disk Image (ISO) Files
There are disk image files (ISO files) included on your PC that contain the installation software for
additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file
can be burned to CD media to create an installation CD. It is recommended that these disks be
created and the software installed in order to get the most from your PC. The software and image file
names are:
Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies
●
HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your
●
PC
Protecting the Software
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive. Refer to the operating system or backup utility
documentation for instructions on making backup copies of your data files.
12 Chapter 2 Installing and Customizing the Software
3 Computer Setup (F10) Utility
The computer setup utility differs for the HP Pro 3000/3080 and the HP Pro 3010.
HP Pro 3000/3080 – Computer Setup (F10) Utility
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
●
USB flash media devices.
Restrict a device from booting the unit.
●
Run hard drive self-tests.
●
View CPU and system temperatures.
●
Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
●
settings described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
●
embedded NIC, so that they cannot be used until they are unsecured.
Enable or disable pre-boot messages.
●
Enable or disable USB legacy support.
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. As soon as the computer is turned on, press F10 before the system boots to the operating
system to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and
again press F10 before the unit boots to the operating system to access the utility.
3. The Computer Setup Utility screen is divided into menu headings and actions.
HP Pro 3000/3080 – Computer Setup (F10) Utility 13
Six menu headings appear on the Computer Setup Utility screen:
Main
●
Advanced
●
Boot
●
Power
●
PC Health
●
Exit
●
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the previous screen,
press Esc.
4. To apply and save changes, press the F10 key.
If you have made changes that you do not want applied, press the F5 key to return to the
previous values.
To load optimized default values, press the F7 key.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility Main Menu
Heading Table
Main Computer Setup—Main on page 15
Advanced
Boot
Power
PC Health
Exit
Computer Setup—Advanced on page 16
Computer Setup—Boot on page 17
Computer Setup—Power on page 18
Computer Setup—PC Health on page 18
Computer Setup—Exit on page 19
14 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Main
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—Main
Option Description
System Information Allows you to view the following system information:
● Product Name (view only)
SKU Number (view only)
●
Processor Type (view only)
●
● Processor Speed (view only)
CPUID/PatchID (view only)
●
Cache Size (view only)
●
● Memory Size (view only)
Integrated MAC (view only)
●
System BIOS (view only)
●
● Chassis Serial Number (view only)
● Asset Tag Number (press Enter to change)
UUID (view only)
●
Set Time and Date Allows you to set system time and date.
SATA Port 1
SATA Port 2
SATA Port 3
SATA Port 4
SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating
Allows or displays the following for each SATA Port:
Port Configuration — Disable/enable SATA Port
●
HDD Self-Test for selected channel:
●
◦ SMART Status Check
◦ HDD Short Self-Test
HDD Extended Self-Test
◦
Vendor (view only)
●
● Size (view only)
Firmware (view only)
●
system. The following options are available:
● IDE
RAID
●
AHCI
●
Onboard FDC
Controller
Drive A (view only)
Disables/enables the floppy disk controller.
HP Pro 3000/3080 – Computer Setup (F10) Utility 15
Table 3-2 Computer Setup—Main (continued)
Option Description
Halt On Allows you to set POST error behavior to:
No Errors
●
All Errors
●
● All But Keyboard
POST Delay Allows you to set a POST delay to:
● 0 seconds
5 seconds
●
10 seconds
●
● 15 seconds
30 seconds
●
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Advanced
Option Description
Execute Disable Bit Disables/enables hardware DEP function.
Init Display First Allows you to select the primary display device:
OnChip VGA
●
PCI Slot
●
● PCIEx
MAX DVMT Allocation Allows you to specify the DVMT/system memory allocated for video memory.:
128MB
●
256MB
●
● Max
Onboard HD Audio Allows you to disable/enable onboard HD audio.
OnChip USB
Controller
USB Legacy Support Disables/enables USB legacy support function (USB keyboard, USB mouse, and USB flash
Onboard LAN Disables/enables onboard LAN controller.
Disables/enables the universal host controller interface for USB (Universal Serial Bus).
media).
Onboard LAN Boot
ROM
Disables/enables the boot ROM of the onboard LAN chip.
16 Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Advanced (continued)
Option Description
Onboard Serial Port 1 Allows you to select a setting for the onboard serial port:
●
●
● 2F8/IRQ3
● 3E8/IRQ4
●
PCI Device SERR# Disables/enables SERR#.
Computer Setup—Boot
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Boot
Option Description
F9 Boot Menu Disables/enables F9 Boot Menu.
Disabled
3F8/IRQ4
2E8/IRQ3
F10 Setup Prompt Disables/enables the F10 Setup prompt message on the logo screen.
F11 Recovery Disables/enables F11 Recovery and provides the option of showing the F11 Recovery prompt
F12 Boot from LAN
Prompt
Hard Disk Boot Seq. Allows you to specify the order of attached hard drive devices (such as USB HDD storage or USB
Optical Drive Boot
Seq.
Network Boot Seq. Allows you to specify the order in which network devices (including UP NIC cards) are checked for
First Boot Device
Second Boot Device
Third Boot Device
Fourth Boot Device
message on the logo screen. Choose from the following:
Disabled
●
Enabled no prompt
●
Enabled and prompt
●
Disables/enables the F12 Boot from LAN prompt message on the logo screen.
flash media). The first drive in the order has priority in the boot sequence and is recognized as
drive C (if any devices are attached).
Allows you to specify the order in which attached optical drives (including USB ODD) are checked
for a bootable operating system image.
a bootable operating system image.
Allows you to specify which devices will boot first, second, third, and fourth or to disable any of the
four:
● Removable
CDROM
●
Hard Disk
●
● Network
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
HP Pro 3000/3080 – Computer Setup (F10) Utility 17
Table 3-4 Computer Setup—Boot (continued)
Option Description
Set Supervisor
Password
BIOS Write Protection Disables/enables BIOS upgrading.
Allows you to establish a password to control access to Computer Setup.
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Power
Option Description
After AC Power Loss Allows you to select system power loss behavior:
●
●
● Last State
Wake on PCI Device
from S5
RTC Alarm Resume Disables/enables RTC (real-time clock) alarm.
Disables/enables waking up from S5 by PCI device.
Off
On
Computer Setup—PC Health
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-6 Computer Setup—PC Health
Option Description
Chassis Opened
Warning
System Fan Fail
Check
Smart Fan Function Disables/enables Smart Fan functionality. Enabling optimizes fan control for best acoustic
Current CPU
Temperature
Current System
Temperature
Current CPU Fan
Speed
Current System Fan
Speed
Allows you to disable/enable the chassis intrusion function and clear the intrusion warning.
Disables/enables detection of system fan during POST.
behavior.
(view only)
(view only)
(view only)
(view only)
18 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Exit
Table 3-7 Computer Setup—Exit
Option Description
Save Changes and Exit Allows you to save current settings and exit Computer Setup.
Discard Changes and
Exit
Load Optimal Defaults Allows you to reset Computer Setup to factory defaults.
Allows you to exit Computer Setup without saving changes.
HP Pro 3010 – Computer Setup (F10) Utility
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
● Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or
USB flash media devices.
Restrict a device from booting the unit.
●
● Run hard drive self-tests.
● View CPU and system temperatures.
Establish a supervisor password that controls access to Computer Setup (F10) Utility and the
●
settings described in this section.
● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
● Enable or disable pre-boot messages.
● Enable or disable USB legacy support.
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. As soon as the computer is turned on, press F10 before the system boots to the operating
system to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and
again press F10 before the unit boots to the operating system to access the utility.
3. The Computer Setup Utility screen is divided into menu headings and actions.
HP Pro 3010 – Computer Setup (F10) Utility 19
Five menu headings appear on the Computer Setup Utility screen:
Main
●
Advanced
●
Boot
●
Power
●
Exit
●
Use the arrow keys to select the appropriate heading, then press Enter. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the previous screen,
press Esc.
4. To apply and save changes, press the F10 key.
If you have made changes that you do not want applied, press the F5 key to return to the
previous values.
To load optimized default values, press the F7 key.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-8 Computer Setup (F10) Utility Main Menu
Heading Table
Main Computer Setup—Main on page 15
Advanced
Boot
Power
Exit
Computer Setup—Main
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-9 Computer Setup—Main
Option Description
System Time Allows you to set system time.
System Date Allows you to set system date.
Language Allows you to select language.
Computer Setup—Advanced on page 16
Computer Setup—Boot on page 17
Computer Setup—PC Health on page 18
Computer Setup—Exit on page 24
20 Chapter 3 Computer Setup (F10) Utility
Table 3-9 Computer Setup—Main (continued)
Floppy Diskette A: Allows you to set drive A to:
Disabled
●
1.44 MB 3.5”
●
● Not Installed
1st Drive
2nd Drive
3rd Drive
4th Drive
System Information (view only)
For each, allows you to:
(view only)
●
◦
◦ Transfer Mode
● Smart Support - run HDD self-test for selected channel:
◦
◦
◦ SMART Extended Self-Test
Installed Memory
●
Memory Bank 1
●
● Memory Bank 2
● Memory Bank 3
Memory Bank 4
●
BIOS Revision
●
● Core Version
Capacity (Size - HDD only)
SMART Status Check
SMART Short Self-Test
Product Number
●
Model Number (press Enter to change)
●
Serial Number (press Enter to change)
●
Asset Tag (press Enter to change)
●
Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
WARNING! Setting items on this menu to incorrect values may cause your system to malfunction.
Table 3-10 Computer Setup—Advanced
Option Description
CPU Type (view only)
CPU Speed (view only)
Cache RAM (view only)
HP Pro 3010 – Computer Setup (F10) Utility 21
Table 3-10 Computer Setup—Advanced (continued)
Primary Video Adapter Allows you to select the boot display device when more than 2 video options are offered by the
Security Option Checks password while invoking Setup or while invoking Setup as well as on each System boot.
Supervisor Password Allows you to view the supervisor password.
User Password Allows you to view the user password.
USB Ports Allows you to enable/disable individual USB ports (USB Port 1 through USB Port 12).
Onboard Video
Memory Size
SATA Controller Allows you to disable/enable the SATA1 Controller.
SATA Controller Mode If SATA1 Controller is enabled, allows you to set the mode to:
system:
● Onboard
PCI-E
●
Set to:
Setup
●
System
●
Allows you to set onboard video memory size to:
● 128MB
256MB
●
512MB
●
IDE
●
AHCI
●
Onboard Audio Allows you to set the onboard audio to:
Enabled
●
Disabled
●
● Auto
Onboard LAN Allows you to disable/enable onboard LAN controller.
Onboard LAN Boot
ROM
Change Supervisor
Password
Allows you to disable/enable the boot ROM of the onboard LAN chip.
Allows you to change the supervisor password.
22 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-11 Computer Setup—Power
Option Description
After AC Power
Failure
XD (Execute Disable) Disables/enables the processor's XD feature.
Allows you to select system restart behavior after power loss:
● Stay Off
●
●
Computer Setup—Boot
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-12 Computer Setup—Boot
Option Description
Boot-time Diagnostic
Screen
Esc: Boot Menu Disables/enables POST Esc: Boot Menu message display,
F9: Diagnostics Disables/enables POST F9: Diagnostics message display,
F10: Setup Disables/enables POST F10: Setup message display,
Disables/enables POST diagnostic messages display.
Power On
Auto
F11: Recovery Disables/enables POST F11: Recovery message display,
F12: Boot From LAN Disables/enables POST F12: Boot From LAN message display,
(Boot Device Priority)
1st Boot Device
2nd Boot Device
3rd Boot Device
4th Boot Device
Floppy Group Boot
Priority
CD-ROM Group Boot
Priority
Allows you to specify which device groups will boot first, second, third, and fourth or to disable any
of the four:
CD-ROM Group
●
Hard Drive Group
●
Floppy Group
●
Network Boot Group
●
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Specifies boot device priority within removable devices.
Specifies boot device priority within CD/DVD drives.
HP Pro 3010 – Computer Setup (F10) Utility 23
Table 3-12 Computer Setup—Boot (continued)
HDD Group Boot
Priority
Network Group Boot
Priority
Computer Setup—Exit
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-13 Computer Setup—Exit
Option Description
Exit Saving Changes Press Enter to exit saving changes.
Exit Discarding
Changes
Load Setup Defaults Press Enter to load setup defaults.
Discard Changes Press Enter to discard changes.
Save Changes Press Enter to save changes.
Specifies boot device priority within hard drives.
Specifies boot device priority within bootable network devices.
Press Enter to exit discarding changes.
24 Chapter 3 Computer Setup (F10) Utility
4 Serial ATA (SATA) Drive Guidelines
and Features
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel
ATA (PATA) drives are supported.
SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
SATA Hard Drives 25
SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.
Hard Drive Capacities
The combination of the file system and the operating system used in the computer determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may
be properly accessed by the operating system. A single hard drive may therefore be subdivided into a
number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the
operating system may differ from that marked on the hard drive or listed in the computer specification.
Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by
Microsoft are bytes to the base 2.
Maximum Size
File System Controller Type Operating System Partition Drive
Drive/Partition Capacity Limits
FAT 32 ATA Windows 2000/XP/Vista 32 GB 2 TB
NTFS ATA Windows 2000/XP/Vista 2 TB 2 TB
26 Chapter 4 Serial ATA (SATA) Drive Guidelines and Features
5 Identifying the Chassis, Routine Care,
and Disassembly Preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.
Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The following table shows that:
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
●
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Electrostatic Discharge Information 27
Removing DIPs* from vinyl tray
2,000 V
4,000 V
11,500 V
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
3,500 V
7,000 V
5,000 V
NOTE: 700 volts can degrade a product.
Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories.
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
●
boxes.
Protect all electrostatic parts and assemblies with conductive or approved containers or
●
packaging.
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
5,000 V
20,000 V
11,000 V
14,500 V
26,500 V
21,000 V
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
●
conductive foam.
Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
●
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
●
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
1,500
7,500
Metallized laminate
15,000
28 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
to the work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
●
Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
●
Electrostatic Discharge Information 29
Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
●
cold.
Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
●
vented sides of the computer and above the monitor to permit the required airflow.
Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
●
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
●
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.
Never operate the computer with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they
●
are subject to each other’s re-circulated or preheated air.
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation
●
must be provided on the enclosure, and the same operating guidelines listed above will still
apply.
Keep liquids away from the computer and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software,
●
including sleep states.
30 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
Routine Care
General Cleaning Safety Precautions
1. Never use solvents or flammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 31 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with
●
a cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
●
evaporate quickly and not leave a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
●
vents and limit the airflow.
Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 31 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
Computer Case on page 31.
When cleaning debris from under the keys, review all rules in
on page 31 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Cleaning the
General Cleaning Safety Precautions
Canned, pressurized air may be used to clean debris from under the keys. Caution should be
●
used as too much air pressure can dislodge lubricants applied under the wide keys.
Routine Care 31
If you remove a key, use a specially designed key puller to prevent damage to the keys. This
●
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these
keys are improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
●
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the Monitor
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
●
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.
To clean the monitor body follow the procedures in
●
Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
●
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in
●
Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is
off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Cleaning the Computer Case on page 31.
Cleaning the Computer Case on page 31.
Tools and Software Requirements
To service the computer, you need the following:
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
Phillips #2 screwdriver
●
32 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-
●
resistant bits (Smart Cover FailSafe Key, PN 166527-002)
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.
Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot
be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
●
protective packaging until they are actually mounted in the CPU.
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
●
while the computer is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a
●
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to
● Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
●
fields such as monitors or speakers.
Electrostatic Discharge Information on page 27
Service Considerations 33
Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose
in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.
34 Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation
6 Removal and Replacement Procedures
Microtower (MT) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to
verify that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for Disassembly
1. Close any open software applications.
2. Exit the operating system.
3. Remove any diskette or compact disc from the computer.
4. Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
CAUTION: Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on
even when the computer is in the “Standby,” or “Suspend” modes. The power cord should
always be disconnected before servicing a unit.
5. Disconnect the power cord from the electrical outlet and then from the computer.
6. Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using
the wrong screw in an application may damage the unit.
Preparation for Disassembly 35
Access Panel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Loosen the screw (1) that secures the access panel to the computer chassis.
3. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit.
NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side
with the access panel is facing up.
Figure 6-1 Removing the Computer Access Panel
To replace the access panel, reverse the removal steps.
36 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Front Bezel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Press outward on the three latches on the right side of the bezel (1), then rotate the right side of
the bezel off the chassis (2) followed by the left side.
Figure 6-2 Removing the Front Bezel
Access Panel on page 36).
NOTE: The appearance of the front bezel may vary.
To reinstall the front bezel, reverse the removal procedure.
Front Bezel 37
Bezel Blanks
On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that
need to be removed before installing a drive. To remove a bezel blank:
1. Remove the front bezel (
2. To remove the lower 5.25-inch bezel blank, gently twist and pull on the bezel blank until it breaks
free from the front bezel (1), then discard the bezel blank. If the blank needs to be replaced at a
later date, you can order a replacement blank from HP.
3. To remove the 3.5-inch bezel blank, press the two retaining tabs towards the outer left edge of
the bezel (2) and pull the bezel blank inwards to free it from the front bezel (3).
Figure 6-3 Removing a Bezel Blank
Front Bezel on page 37).
4. Replace the front bezel.
38 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Memory
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).
DDR3-SDRAM DIMMs
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.
For proper system operation, the DDR3-SDRAM DIMMs must be:
● industry-standard 240-pin
unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
●
1.5 volt DDR3-SDRAM DIMMs
●
The DDR3-SDRAM DIMMs must also:
support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
●
● contain the mandatory JEDEC SPD information
In addition, the computer supports:
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
●
supported
NOTE: The system will not operate properly if you install unsupported DIMMs.
Memory 39
Populating DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel.
Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4.
40 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Figure 6-4 DIMM Socket Locations – HP Pro 3010
Table 6-1 DIMM Socket Locations
Item Description Socket Color (HP Pro 3000/3080) Socket Color
1 XMM1 socket, Channel A (populate
first)
2 XMM2 socket, Channel B Black Black 3
3 XMM3 socket, Channel A (populate
second)
4 XMM4 socket, Channel B Black Black 4
NOTE: A DIMM must occupy the XMM1/DIMM1 socket.
White Blue 1
White Blue 2
(HP Pro 3010)
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
The system will operate in single channel mode if the DIMM sockets are populated in one
●
channel only.
The system will operate in a higher-performing dual channel mode if the total memory capacity
●
of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
The technology and device width can vary between the channels. For example, if Channel A is
populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system
will operate in dual channel mode.
Insertion Order
The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is
●
not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel
Memory 41
populated with the least amount of memory describes the total amount of memory assigned to
dual channel and the remainder is assigned to single channel. For optimal speed, the channels
should be balanced so that the largest amount of memory is spread between the two channels.
If one channel will have more memory than the other, the larger amount should be assigned to
Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB
DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel
B should be populated with the two 1-GB DIMMs. With this configuration, 4-GB will run as dual
channel and 1 GB will run as single channel.
In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
●
Installing Memory Modules
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power
to drain before adding or removing memory modules. Regardless of the power-on state, voltage is
always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
Adding or removing memory modules while voltage is present may cause irreparable damage to the
memory modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is
important to use memory modules with gold-plated metal contacts to prevent corrosion and/or
oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Locate the memory module sockets on the system board.
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
Access Panel on page 36).
42 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
4. Open both latches of the memory module socket (1), and insert the memory module into the
socket (2).
Figure 6-5 Installing a DIMM
NOTE: A memory module can be installed in only one way. Match the notch on the module
with the tab on the memory socket.
A DIMM must occupy the XMM1 socket.
To create a dual-channel memory configuration, the memory capacity of Channel A must equal
the memory capacity of Channel B. Refer to
information.
5. Push the DIMM module down firmly into the socket, ensuring that the module is fully inserted
and properly seated. The DIMM must be pushed all the way down into the socket and sit evenly
in the socket to avoid memory corruption. Make sure the latches are in the closed position (3).
6. Repeat steps 4 and 5 to install any additional modules.
7. Replace the computer access panel.
8. Reconnect the power cord and any external devices, then turn on the computer. The computer
should automatically recognize the additional memory when you turn on the computer.
9. Lock any security devices that were disengaged when the access panel was removed.
Populating DIMM Sockets on page 40 for more
Memory 43
Expansion Cards
The HP Pro 3000 and HP Pro 3080 has two PCI slots, one PCI Express x1 expansion slots, and one
PCI Express x16 expansion slot. The expansion slots accommodate full-height or half-height
expansion cards.
Figure 6-6 Expansion Slot Locations – HP Pro 3000/3080
Table 6-2 Expansion Slot Locations – HP Pro 3000/3080
Item Description
1 PCI expansion slot
2 PCI expansion slot
3 PCI Express x1 expansion slot
4 PCI Express x16 expansion slot
The HP Pro 3010 has three PCI Express x1 expansion slots and one PCI Express x16 expansion
slot. The expansion slots accommodate full-height or half-height expansion cards.
44 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Figure 6-7 Expansion Slot Locations – HP Pro 3010
Table 6-3 Expansion Slot Locations – HP Pro 3010
Item Description
1 PCI Express x1 expansion slot
2 PCI Express x1 expansion slot
3 PCI Express x1 expansion slot
4 PCI Express x16 expansion slot
NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16
expansion slot.
To remove, replace, or add an expansion card:
1. Prepare the computer for disassembly (
2. Remove the access panel (
Access Panel on page 36).
Preparation for Disassembly on page 35).
3. Locate the correct vacant expansion socket on the system board and the corresponding
expansion slot on the back of the computer chassis.
Expansion Cards 45
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place.
Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the
chassis.
Figure 6-8 Opening the Slot Cover Lock
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
NOTE: Before removing an installed expansion card, disconnect any cables that may be
attached to the expansion card.
a. If you are installing an expansion card in a vacant socket, you must use a flatblade
screwdriver to pry out the metal shield on the rear panel that covers the expansion slot. Be
sure to remove the appropriate shield for the expansion card you are installing.
Figure 6-9 Removing an Expansion Slot Cover
46 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,
and carefully rock it back and forth until the connectors pull free from the socket. Pull the
expansion card straight up from the socket then away from the inside of the chassis to
release it from the chassis frame. Be sure not to scrape the card against the other
components.
Figure 6-10 Removing a PCI or PCI Express x1 Expansion Card
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the
expansion socket away from the card and carefully rock the card back and forth until the
connectors pull free from the socket. Be sure not to scrape the card against the other
components.
Figure 6-11 Removing a PCI Express x16 Expansion Card
6. Store the removed card in anti-static packaging.
Expansion Cards 47
7. If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
CAUTION: After removing an expansion card, you must replace it with a new card or
expansion slot cover for proper cooling of internal components during operation.
8. To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis so that the bottom of the bracket on the
card slides into the small slot on the chassis. Press the card straight down into the expansion
socket on the system board.
Figure 6-12 Installing an Expansion Card
NOTE: When installing an expansion card, press firmly on the card so that the whole
connector seats properly in the expansion card slot.
9. Replace the slot cover lock and secure it in place with the screw that was previously removed.
Figure 6-13 Securing the Expansion Cards and Slot Covers
48 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
11. Replace the computer access panel.
12. Reconnect the power cord and any external devices, then turn on the computer.
13. Lock any security devices that were disengaged when the access panel was removed.
14. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for
instructions on using Computer Setup.
Cable Management
Always follow good cable management practices when working inside the computer.
Keep cables away from major heat sources like the heatsink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
●
are not designed to take excessive pressure on them.
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
●
down into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cable from the connector on the system board, always follow
these steps:
1. Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
Cable Management 49
2. Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
Cable Connections
HP Pro 3000/3080
System board connectors are color-coded to make it easier to find the proper connection.
Connector Name Connector Color Description
PWR white Power supply, 24-pin
PWRCPU white Power supply, 4-pin
CHFAN1 maroon Chassis fan
CPUFAN white Heat sink fan
FRNT AUDIO yellow Front I/O audio
FRNT USB1 white Front I/O USB
JFP1 black Power button
FRNT USB2 white Media card reader
SATA1 dark blue Primary hard drive
SATA2 white Primary optical drive
SATA3 light blue Second hard drive
SATA4 orange Second optical drive
SPKR white Speaker
MEDIA black Media card reader
50 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
HP Pro 3010
System board connectors are color-coded to make it easier to find the proper connection.
Connector Name Connector Color Description
Not labeled white Power supply, 24-pin
ATX_CPU white Power supply, 4-pin
CHASSIS_FAN1 maroon Chassis fan
CPU_FAN white Heat sink fan
J_AUDIO yellow Front I/O audio
J_USB1 white Front I/O USB
F_PANEL black Power button
JUSB2 white Media card reader
SATA0 dark blue Primary hard drive
SATA1 white Primary optical drive
SATA2 light blue Second hard drive
SATA3 orange Second optical drive
Cable Management 51
Drives
The computer supports up to five drives that may be installed in various configurations.
This section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
Drive Positions
Figure 6-14 Drive Positions
NOTE: HP Pro 3010 shown.
1 Two 5.25-inch external drive bays for optional drives (optical drives shown)
2 One 3.5-inch external drive bay for optional drive (media card reader shown)
3 Primary 3.5-inch internal hard drive bay
4 Secondary 3.5-inch internal hard drive bay for optional hard drive
To verify the type, size, and capacity of the storage devices installed in the computer, run Computer
Setup. Refer to the Computer Setup (F10) Utility Guide for more information.
52 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Installing Additional Drives
When installing additional drives, follow these guidelines:
● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA0
connector on the system board.
● Connect the first SATA optical drive to the white SATA1 connector on the system board.
● Always populate the dark blue and white connectors before the light blue and orange
connectors.
● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.
● If needed, HP has provided extra drive retainer screws on the interior of the front bezel that are
used to secure the drives in the drive cage. Hard drives use 6-32 standard screws. All other
drives use M3 metric screws. The HP-supplied M3 metric guide screws (1) are black. The HPsupplied 6-32 standard screws (2) are silver.
Figure 6-15 Extra Drive Retainer Screws Location
CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the
computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby
mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and
label the package “Fragile: Handle With Care.”
Drives 53
System Board Drive Connections
Refer to the following illustration and table to identify the system board drive connectors.
Figure 6-16 System Board Drive Connections – HP Pro 3000/3080
54 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Figure 6-17 System Board Drive Connections – HP Pro 3010
Table 6-4 System Board Drive Connectors
No. System Board
Connector
1 SATA1 SATA1 dark blue SATA0 dark blue
2 SATA2 SATA2 white SATA1 white
3 SATA3 SATA3 light blue SATA2 light blue
4 SATA4 SATA4 orange SATA3 orange
5 Media Card Reader MEDIA black F_USB2 white
System Board Label –
HP Pro 3000/3080
Color System Board Label –
HP Pro 3010
Color
Drives 55
Removing an Optical Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
To remove an optical drive:
1. Prepare the computer for disassembly (
2. Remove the access panel (
3. Remove the front bezel (
4. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive.
Figure 6-18 Disconnecting the Power and Data Cables
5. Remove the two screws that secure the drive to the drive cage (1), then slide the drive out of the
front of the chassis (2).
Access Panel on page 36).
Front Bezel on page 37).
Preparation for Disassembly on page 35).
Figure 6-19 Removing the Optical Drive
56 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
NOTE: To install an optical drive, refer to Installing an Optical Drive into the 5.25-inch Drive Bay
on page 57.
Installing an Optical Drive into the 5.25-inch Drive Bay
To install an optional 5.25-inch optical drive:
1. Prepare the computer for disassembly (
2. Remove the access panel (
3. Remove the front bezel (
4. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then
remove the bezel blank.
5. If you are adding a drive to an empty lower optical drive bay, you must remove the knockout
plate from the bay. To do so, insert a flat screwdriver into the knockout plate slot and rotate the
screwdriver to break the knockout plate out of the chassis. Discard the knockout plate.
6. If the new drive has screws installed on the sides of the drive, remove the screws before
inserting the drive into the chassis.
7. Slide the drive in through the front of the chassis (1) until the screw holes on the drive are
aligned with the screw holes on the drive cage and install the two M3 metric retainer screws (2)
as shown in the following illustration.
NOTE: Extra drive retainer screws are provided on the interior of the front bezel if needed. The
M3 metric retainer screws for optical drives are black.
Figure 6-20 Installing the Optical Drive
Access Panel on page 36).
Front Bezel on page 37).
Preparation for Disassembly on page 35).
8. If the system configuration includes only one optical drive, connect the SATA data cable to the
white system board connector labeled SATA2. If you are adding a second optical drive, connect
the SATA data cable to the orange system board connector labeled SATA4.
Drives 57
9. Connect the power cable (1) and data cable (2) to the rear of the optical drive.
Figure 6-21 Connecting the Power and Data Cables
10. Replace the front bezel and access panel.
11. Reconnect the power cord and turn on the computer.
12. Lock any security devices that were disengaged when the access panel was removed.
The system automatically recognizes the drive and reconfigures the computer.
Removing an External 3.5-inch Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
NOTE: The 3.5-inch drive bay may contain a media card reader.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Remove the front bezel (
4. Disconnect the drive cables.
a. If you are removing a diskette drive (available on some models only), disconnect the data
cable and power cable from the back of the drive.
b. If you are removing a media card reader, disconnect the USB cable from the system board.
Access Panel on page 36).
Front Bezel on page 37).
58 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
5. Remove the two retainer screws that secure the drive to the bay (1) then slide the drive forward
and out of the bay (2).
Figure 6-22 Removing a 3.5-inch Device (Media Card Reader Shown)
Installing a Drive into the 3.5-inch External Drive Bay
The 3.5-inch external drive bay on the front of the computer can be configured with a media card
reader.
1. Prepare the computer for disassembly (
2. Remove the access panel (
3. Remove the front bezel (
4. If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then
remove the bezel blank.
5. If you are adding a drive to an empty drive bay for the first time, you must remove the knockout
plate from the bay. To do so, insert a flat screwdriver into the knockout plate slot and rotate the
screwdriver to break the knockout plate out of the chassis. Discard the knockout plate.
6. If the new drive has screws installed on the sides of the drive, remove them before inserting the
drive into the chassis.
Access Panel on page 36).
Front Bezel on page 37).
Preparation for Disassembly on page 35).
Drives 59
7. Slide the drive in through the front of the chassis (1) until the bezel on the drive is evenly aligned
with the computer front bezel and install the two M3 metric retainer screws (2) as shown in the
illustration below.
NOTE: Extra drive retainer screws are provided on the interior of the front bezel if needed. The
M3 metric retainer screws for diskette drives or media card readers are black.
Figure 6-23 Installing a 3.5-inch Device (Media Card Reader Shown)
8. Connect the appropriate drive cables:
a. If installing a diskette drive (available on some models only), connect the power and data
cables to the rear of the drive and connect the other end of the data cable to the connector
on the system board.
b. If installing a media card reader, connect the USB cable from the media card reader to the
USB connector on the system board.
9. Replace the front bezel and access panel.
10. Reconnect the power cord and turn on the computer.
11. Lock any security devices that were disengaged when the access panel was removed.
Removing an Internal 3.5-inch Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive,
make sure you have created a Recovery Disc Set to restore the operating system, software drivers,
and any software applications that were preinstalled on the computer. If you do not have this CD set,
select Start > HP Backup and Recovery and create it now.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
Access Panel on page 36).
60 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
3. Remove the two screws that secure the hard drive cage to the chassis.
Figure 6-24 Removing the Hard Drive Cage Screws
4. Push down the latch on the side of the hard drive cage (1), then slide the hard drive cage away
from the bottom of the chassis (2) as shown below.
Figure 6-25 Releasing the Hard Drive Cage
Drives 61
5. Lift the hard drive cage out of the chassis.
Figure 6-26 Removing the Hard Drive Cage
6. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
Figure 6-27 Disconnecting the Hard Drive Cables
62 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
7. Remove the four screws that secure the hard disk drive to the hard drive cage (1), then slide the
hard disk drive out of the hard drive cage (2).
Figure 6-28 Removing the Hard Drive
NOTE: To install an internal 3.5-inch hard drive, refer to Installing an Internal 3.5-inch Hard Drive
on page 64.
Drives 63
Installing an Internal 3.5-inch Hard Drive
1. Follow the steps in Removing an Internal 3.5-inch Hard Drive on page 60 to remove the hard
drive cage and, if necessary, the existing hard drive.
2. Slide the new drive into the hard disk drive cage (1), aligning the drive with the four screw holes
on the cage. Install the four 6-32 standard screws that secure the hard disk drive to the hard disk
drive cage (2). Make sure the hard disk drive cables are facing the top of the drive cage.
NOTE: If you are replacing an old drive with a new drive, use the four retainer screws from the
old drive to install the new drive.
NOTE: If you are installing a second hard drive, use four of the extra standard 6-32 screws that
are installed on the interior of the front bezel. The 6-32 screws are silver.
Figure 6-29 Installing the Hard Drive in the Drive Cage
64 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
3. Connect the power cable (1) and data cable (2) to the back of the hard drive.
Figure 6-30 Connecting the Hard Drive Cables
CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A
sharp bend can break the internal wires.
4. Place the hard disk drive cage into the chassis (1), then slide it down toward the bottom of the
chassis until it locks into place (2).
Figure 6-31 Installing the Hard Drive Cage
Drives 65
5. Attach the two screws that secure the hard disk drive cage to the chassis.
Figure 6-32 Securing the Hard Drive Cage
6. If installing a new drive, connect the opposite end of the data cable to the appropriate system
board connector. If your system has only one SATA hard drive, you must connect the hard drive
data cable to the dark blue connector to avoid any hard drive performance problems. If you are
adding a second hard drive, connect the data cable to the next available (unpopulated) SATA
connector on the system board.
NOTE: If your system has only one SATA hard drive, you must connect the hard drive data
cable to the dark blue SATA on the system board to avoid any hard drive performance problems.
If you are adding a second hard drive, connect the data cable to the next available (unpopulated)
SATA connector on the system board.
7. Replace the computer access panel.
8. Reconnect the power cord and any external devices, then turn on the computer.
9. Lock any security devices that were disengaged when the access panel was removed.
66 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Front I/O and USB Panel Housing Assembly
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Lay the computer on its side with the front facing toward you.
4. Remove the front bezel (
5. Unplug the four cables that connect the assembly to the system board. The assembly cables
connect to the following system board connectors:
F_AUDIO– yellow
●
F_USB1 – white
●
6. Remove the screw (1) that secures the housing to the chassis, slide the housing up (2), and then
pull the assembly away from the chassis while guiding the cables through the hole in the
chassis.
Access Panel on page 36)
Front Bezel on page 37).
To install the housing assembly, reverse the removal procedures.
Front I/O and USB Panel Housing Assembly 67
Power Switch/LED Assembly
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Lay the computer on its side with the front facing toward you.
4. Remove the front bezel (
5. Remove the optical drive (
6. Disconnect the braided cables from the black system board connector labeled F_PANEL.
7. Remove the cable from the clips in the optical drive cage.
8. Press the tab on the top of the switch holder (1) to disengage it from the chassis, lift the switch
upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the
power switch away from the chassis while guiding the wires through the hole in the chassis.
Access Panel on page 36).
Front Bezel on page 37).
Removing an External 3.5-inch Drive on page 58).
To install the power switch/LED assembly, reverse the removal procedures.
68 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
System Fan
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Lay the computer on its side with the rear facing toward you.
4. Disconnect the cable from the red/brown system board connector labeled CHASSIS_FAN1.
5. Remove the four Phillips screws that secure the fan to the chassis, rotate the top of the fan
forward, and then remove the fan from the chassis.
Access Panel on page 36).
NOTE: HP Pro 3010 shown.
To install the fan, reverse the removal procedures.
System Fan 69
Heat sink assembly
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Lay the computer on its side with the rear facing toward you.
4. Disconnect the heat sink fan control cable (1) from the white system board connector labeled
CPU_FAN.
5. Loosen the four captive screws (2) that secure the heat sink to the system board.
6. Lift the heat sink from the processor and set it on its side to keep from contaminating the work
area with thermal grease.
Access Panel on page 36).
NOTE: HP Pro 3010 shown.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X)
to evenly seat the heat sink to the processor. This is especially important as the pins on the socket
are very fragile and any damage to them may require replacing the system board.
When reinstalling an existing heat sink, make sure that its bottom has been cleaned with an alcohol
wipe and fresh thermal grease has been applied to the top of the processor. New heatsinks come
from the factory with fresh thermal grease already applied.
70 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Processor
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Lay the computer on its side with the rear facing toward you.
4. Disconnect the heatsink control cable from the system board and remove the heatsink
assembly on page 70).
5. Rotate the locking lever to its full open position (1).
6. Raise and rotate the microprocessor retainer to its full open position (2)
7. Carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
CAUTION: The heat sink must be installed within 24 hours of installing the processor to
prevent damage to the processor’s solder connections.
Access Panel on page 36).
Heat sink
To install a new processor:
1. Place the processor in its socket and close the retainer.
2. Secure the locking lever.
If reusing the existing heat sink, go to step 3.
If using a new heat sink, go to step 6.
3. If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided
in the spares kit.
4. Apply the thermal grease provided in the spares kit to the top of the processor and install the
heat sink atop the processor.
Processor 71
5. Go to step 7.
6. If using a new heat sink, remove the protective covering from the bottom of the heat sink and
place it in position atop the processor.
7. Secure the heat sink to the system board and system board tray with the 4 captive screws and
attach the heat sink control cable to the system board.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in
an X) to evenly seat the heat sink on the processor. This is especially important as the pins on
the socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system
ROM to ensure that the latest version of the BIOS is being used on the computer. The latest
system ROM BIOS can be found on the Web at:
Power Supply
WARNING! Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord
should be disconnected from the computer and/or the AC outlet before opening the computer.
NOTE: When installing a new power supply, be sure to set the red switch to the setting (230 V or
115 V) appropriate for the country in which the computer is used. Spare power supplies normally
arrive set for 230 V.
http:\\h18000.www1.hp.com/support/files.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
3. Lay the computer on its side with the rear facing toward you.
4. Disconnect all power cables from the mass storage devices and from the system board.
5. Remove the four screws that secure the power supply to the chassis.
Access Panel on page 36).
NOTE: HP Pro 3010 shown.
72 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
6. Inside of the unit, press the power supply release latch on the chassis base, and then lift up the
rear of the power supply to disengage it from the chassis.
7. Slide the power supply toward the front/bottom of the computer, then lift the power supply out of
the computer.
To install the power supply, reverse the removal procedure.
Power Supply 73
System Board
When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
Memory modules
●
Processor
●
Expansion cards
●
To remove the system board:
1. Prepare the computer for disassembly (
2. Remove the access panel (
3. Lay the computer on its side with the rear facing toward you.
4. Remove the front bezel (
5. Remove an expansion cards (
6. Disconnect the power, and data cables from the back of all installed drives.
7. Disconnect all cables from the system board.
Access Panel on page 36).
Front Bezel on page 37).
Expansion Cards on page 44).
Preparation for Disassembly on page 35).
74 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
8. Remove the eight screws that secure the system board to the chassis.
9. Slide the system board toward the front of the chassis, and then lift it up and out of the chassis.
To install the system board, reverse the removal procedure.
NOTE: When replacing the system board, you must also change the chassis serial number in the
BIOS.
NOTE: After installing a new system board, always update the system ROM to ensure that the
latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found
at:
Battery
The battery that comes with your computer provides power to the real-time clock and has a lifetime of
about three years. When replacing the battery, use a battery equivalent to the battery originally
installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC
wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
NOTE: HP Pro 3010 shown. System board appearance varies by model.
NOTE: The system board in the computer may look slightly different from the one shown here.
http:\\h18000.www1.hp.com/support/files.
Battery 75
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
❑
Do not expose to temperatures higher than 60°C (140°F)
❑
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
❑
Replace the battery only with the HP/Compaq spare designated for this product.
❑
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the
Troubleshooting Guide for information on backing up the CMOS settings.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, its authorized partners, or its agents.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1. Prepare the computer for disassembly (Preparation for Disassembly on page 35).
2. Remove the access panel (
NOTE: It may be necessary to remove an expansion card to gain access to the battery.
3. Locate the battery and battery holder on the system board.
Type 1 Battery Holder
1. Lift the battery out of its holder.
2. Slide the replacement battery into position, positive side up.
Access Panel on page 36).
3. The battery holder automatically secures the battery in the proper position.
4. Replace the computer access panel.
5. Plug in the computer and turn on power to the computer.
6. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.
76 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Type 2 Battery Holder
1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).
2. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with
the positive side up (2). Push the other edge down until the clamp snaps over the other edge of
the battery.
3. Replace the computer access panel.
4. Plug in the computer and turn on power to the computer.
5. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.
Type 3 Battery Holder
1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2).
Battery 77
2. Insert the new battery and position the clip back in place.
3. Replace the computer access panel.
4. Plug in the computer and turn on power to the computer.
5. Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to the Computer Setup (F10) Utility Guide.
78 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
Installing a Security Lock
The security locks displayed below and on the following pages can be used to secure the computer.
HP/Kensington MicroSaver Security Cable Lock
Figure 6-33 Installing a Cable Lock
Padlock
Figure 6-34 Installing a Padlock
Installing a Security Lock 79
HP Business PC Security Lock
1. Fasten the security cable by looping it around a stationary object.
Figure 6-35 Securing the Cable to a Fixed Object
2. Thread the keyboard and mouse cables through the lock.
Figure 6-36 Threading the Keyboard and Mouse Cables
80 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
3. Screw the lock to the chassis using the screw provided.
Figure 6-37 Attaching the Lock to the Chassis
4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the
lock. Use the key provided to disengage the lock.
Figure 6-38 Engaging the Lock
Installing a Security Lock 81
Hood Sensor
If the access panel is removed while there is still power to the computer, the hood sensor will cause
the system to stop and display the Error 912 message after system reboot and will beep 5 times for 5
seconds. If the alarm sounds, close the access panel, tighten the thumbscrew, then reboot the
system. The system will enter the operating system successfully. If the error message persists, press
the F10 key immediately when the HP Logo screen is displayed to enter the Computer Setup menu.
In the menu, select Advanced > Hood Sensor > Reset Case Open Status and make sure Enable
is selected, then press the F10 key to Save and Exit, then reboot the system.
82 Chapter 6 Removal and Replacement Procedures Microtower (MT) Chassis
HP Chassis Security Kit
An optional HP Chassis Security Kit prevents computer components from being removed through an
open optical drive bay.
Figure 6-39 HP Chassis Security Kit
Figure 6-40 Installing the HP Chassis Security Kit
Installing a Security Lock 83
7 Removal and Replacement Procedures
Small Form Factor (SFF) Chassis
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to
verify that all components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for Disassembly
1. Close any open software applications.
2. Exit the operating system.
3. Remove any diskette or compact disc from the computer.
4. Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the
system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be
disconnected before servicing a unit.
5. Disconnect the power cord from the electrical outlet and then from the computer.
6. Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using
the wrong screw in an application may damage the unit.
84 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Access Panel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 84).
2. Remove the thumbscrews that secure the access panel to the computer chassis (1).
3. Slide the access panel back about 1.3 cm (1/2 inch), then lift it away from and off the unit (2).
Figure 7-1 Removing the Access Panel
To install the access panel, reverse the removal procedure.
Access Panel 85
Front Bezel
1. Prepare the computer for disassembly (Preparation for Disassembly on page 84).
2. Remove the access panel (
3. To remove the front bezel, pull up on each of the three tabs on the top of the bezel (1) to release
them, then rotate the bezel down and off the chassis (2).
Figure 7-2 Removing the Front Bezel
Access Panel on page 85).
To install the front bezel, reverse the removal procedure.
86 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Bezel Blanks
1. Prepare the computer for disassembly (Preparation for Disassembly on page 84).
2. Remove the access panel (
3. Remove the front bezel (
4. While facing the inside of the front bezel, press the two retaining tabs on the right towards the
outer edge of the bezel (1) and pull the bezel blank inwards to remove it (2).
Figure 7-3 Removing a Bezel Blank
Access Panel on page 85).
Front Bezel on page 86).
Bezel Blanks 87
Memory
The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).
The memory sockets on the system board can be populated with up to four industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory.
DDR3-SDRAM DIMMs
For proper system operation, the DDR3-SDRAM DIMMs must be:
industry-standard 240-pin
●
unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant
●
1.5 volt DDR3-SDRAM DIMMs
●
The DDR3-SDRAM DIMMs must also:
● support CAS latency 9 DDR3 1333 MHz (9-9-9 timing)
contain the mandatory JEDEC SPD information
●
In addition, the computer supports:
512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies
●
single-sided and double-sided DIMMs
●
● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
supported
NOTE: The system will not operate properly if you install unsupported DIMMs.
88 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Populating DIMM Sockets
There are four DIMM sockets on the system board, with two sockets per channel.
Populate the DIMM sockets in the following order: DIMM1, DIMM3, DIMM2, then DIMM4.
Memory 89
Figure 7-4 DIMM Socket Locations – HP Pro 3010
Table 7-1 DIMM Socket Locations
Item Description Socket Color (HP Pro 3000/3080) Socket Color
1 XMM1 socket, Channel A (populate
first)
2 XMM2 socket, Channel B Black Black 3
3 XMM3 socket, Channel A (populate
second)
4 XMM4 socket, Channel B Black Black 4
NOTE: A DIMM must occupy the XMM1/DIMM1 socket.
White Blue 1
White Blue 2
(HP Pro 3010)
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
The system will operate in single channel mode if the DIMM sockets are populated in one
●
channel only.
The system will operate in a higher-performing dual channel mode if the total memory capacity
●
of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B.
The technology and device width can vary between the channels. For example, if Channel A is
populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system
will operate in dual channel mode.
Insertion Order
The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is
●
not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel
90 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
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