User Guide
© Copyright 2018 HP Development Company, L.P.
HDMI, the HDMI Logo and High-Definition
Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC.
The information contained herein is subject to
change without notice. The only warranties for HP
products and services are set forth in the express
warranty statements accompanying such products
and services. Nothing herein should be construed
as constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Product notice
This guide describes features that are common to
most models. To access the latest user guide, go to
http://www.hp.com/support
, and select your country .
Select Find your product, and then follow the onscreen instructions.
Second Edition: April 2018
First Edition: March 2018
Document Part Number: L16680-002
About This Guide
This guide provides information on monitor features, setting up the monitor, and technical
specifications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or
serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or
moderate injury.
NOTE: Contains additional information to emphasize or supplement important points of the
main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
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Contents
1. Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Important safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product features and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Front bezel controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the monitor stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adjusting the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Turning on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installing a security cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2. Using the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Downloading the monitor drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Using the On-Screen Display (OSD) menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Reducing Blue Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3. Support and troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Solving common problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Button lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Product support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Preparing to call technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Locating the serial number and product number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4. Maintaining the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cleaning the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Shipping the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
A. Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
27q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
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27qi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Preset display resolutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
B. Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Supported assistive technologies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Contacting support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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1. Getting Started
Important safety information
An AC power cord is included with the monitor . If anothe r cord is used, use only a power source
and connection appropriate for this monitor. For information on the correct power cord set to use
with the monitor, refer to the Product Notices provided in your documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded
(earthed) 3-pin outlet. Do not disable the power cord grounding pin, for example, by att aching
a 2-pin adapter. The grounding pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one
may accidentally step on or trip over them.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation, setup, posture, and health and work habits for computer users, and provides
important electrical and mechanical safety information. This guide is located on the Web at
http://www.hp.com/ergo.
CAUTION: For the protection of the monitor , as well as the computer, connect all power cords for
the computer and its peripheral devices (such as a monitor, printer, scanner) to some form of
surge protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all
power strips provide surge protection; the power strips must be specifically labeled as having
this ability. Use a power strip whose manufacturer offers a Damage Replacement Policy so you
can replace the equipment, if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD
monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves,
desks, speakers, chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they
cannot be pulled, grabbed, or tripped over.
Be sure that the total ampere ratin g o f th e p roduc ts connected to the AC outlet does not exceed
the current rating of the outlet, and that the total ampere rating of the products connected to the
cord does not exceed the rating of the cord. Look on the power label to determine the ampere
rating (AMPS or A) for each device.
Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by
grasping the plug firmly and pulling it from the AC outlet. Never disconnect the monitor by pulling
the cord.
Do not drop the monitor or place it on an unstable surface.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a
controlled luminous environment to avoid interference from surrounding light and bright surfaces
that may cause disturbing reflections from the screen.
1 Getting Started 1
Product features and components
Features
The monitors include the following features:
• 68.58 cm (27-inch) diagonal viewable screen area with 2560 × 1440 resoluti on, plus fullscreen support for lower resolutions; includes custom scaling for maximum image size wh ile
preserving original aspect ratio
• Anti-Glare panel with an LED backlight
• Wide viewing angle to allow viewing from a sitting or standing position, or when moving from
side to side
• Tilt capability
• DP (DisplayPort) video input
• DVI video input
• HDMI (High-Definition Multimedia Interface) video input
• Plug-and-play capability if supported by your operating system
• Security cable slot provision on rear of monitor for optional security cable
• On-Screen Display (OSD) adjustments in several languages for easy setup and screen
optimization
• HDCP (High-Bandwidth Digital Content Protection) copy protection on all digital inputs
• Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided in your
documentation kit. To locate updates to the user guide for your product, go to
http://www.hp.com/ support to download the latest versions of HP programs and drivers.
2 1 Getting Started
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