Hp 250 G6 User Manual

HP 250 G6 Notebook PC

Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides or manuals for
your product, go to http://www.hp.com/

support, and select your country. Select Find

your product, and then follow the on-screen
instructions.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

First Edition: April 2017

Document Part Number: 926816-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 7

Right ....................................................................................................................................................................... 7

Left ......................................................................................................................................................................... 8

Display ................................................................................................................................................................. 10

Keyboard area ...................................................................................................................................................... 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Button ................................................................................................................................................ 13

Special keys ....................................................................................................................................... 14

Action keys ........................................................................................................................................ 15

Bottom ................................................................................................................................................................. 16

Labels ................................................................................................................................................................... 17

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Display assembly subcomponents ...................................................................................................................... 23

Cables ................................................................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 25

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

v

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, panel, camera) ............................................................................... 35

Rubber feet ........................................................................................................................................ 39

Bottom cover ..................................................................................................................................... 40

WLAN module .................................................................................................................................... 43

Memory module ................................................................................................................................ 45

Optical drive connector board ........................................................................................................... 47

Hard drive and hard drive connector board ...................................................................................... 48

M.2 solid-state drive adapter bracket and connector board ............................................................ 51

Solid-state drive (SSD) ...................................................................................................................... 53

RTC battery ........................................................................................................................................ 54

Speakers ............................................................................................................................................ 55

USB board .......................................................................................................................................... 56

Fan ..................................................................................................................................................... 57

Heat sink assembly ........................................................................................................................... 59

TouchPad button board ..................................................................................................................... 63

System board .................................................................................................................................... 64

Display assembly ............................................................................................................................... 66

Power connector cable ...................................................................................................................... 76

Power button board .......................................................................................................................... 77

Cable locations .................................................................................................................................. 78

Top cover/keyboard ........................................................................................................................... 79

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 81

Using Computer Setup ......................................................................................................................................... 81

Starting Computer Setup .................................................................................................................. 81

Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 81

Navigating and selecting in Computer Setup ................................................................................... 81

Restoring factory settings in Computer Setup ................................................................................. 82

Updating the BIOS ............................................................................................................................. 82

Determining the BIOS version ......................................................................................... 82

Downloading a BIOS update ........................................................................................... 83

Changing the boot order using the f9 prompt .................................................................................. 84

TPM BIOS settings (select products only) ........................................................................................................... 84

Using HP Sure Start (select products only) ......................................................................................................... 84

vi

8 Backing up, restoring, and recovering ........................................................................................................... 85

Creating recovery media and backups ................................................................................................................ 85

Creating HP Recovery media (select products only) ......................................................................... 85

Using Windows tools ........................................................................................................................................... 86

Restore and recovery ........................................................................................................................................... 87

Recovering using HP Recovery Manager ........................................................................................... 87

What you need to know before you get started ............................................................. 87

Using the HP Recovery partition (select products only) ................................................. 88

Using HP Recovery media to recover .............................................................................. 88

Changing the computer boot order ................................................................................ 89

Removing the HP Recovery partition (select products only) ......................................... 90

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 91

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 91

10 Specications ............................................................................................................................................ 93

Computer specications ...................................................................................................................................... 93

39.6-cm (15.6-in) display specications ............................................................................................................. 94

Hard drive specications ..................................................................................................................................... 95

M.2 solid-state drive specications .................................................................................................................... 96

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 97

11 Statement of memory volatility .................................................................................................................. 99

Nonvolatile memory usage ............................................................................................................................... 101

Questions and answers ..................................................................................................................................... 103

Using HP Sure Start (select models only) .......................................................................................................... 104

12 Power cord set requirements .................................................................................................................... 105

Requirements for all countries .......................................................................................................................... 105

Requirements for specic countries and regions ............................................................................................. 106

13 Recycling ................................................................................................................................................ 109

Index ........................................................................................................................................................... 111

vii

viii

1 Product description

Category Description 7th gen

Dis

Product
name

Processor 7th generation Intel® Core™ processors √ √

Graphics Internal graphics √ √ √ √ √

HP HP 250 G6 Notebook PC √ √ √ √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4­MB L3 cache, 2133-MHz, dual, 15W)

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3­MB L3 cache, 2133-MHz, dual, 15W)

6th generation Intel Core processors √ √

Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133­MHz, dual, 15W)

Intel Pentium® and Celeron® processors √

Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz,
2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz,
2-MB L3 cache, 1600-MHz, dual, 6W)

Intel HD Graphics 620 √ √

√

√ √

√ √

√

√

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Intel HD Graphics 520 √ √

Intel HD Graphics 405 √

Intel HD Graphics 400 √

Switchable discrete graphics √ √

AMD Radeon M520 R17M-M1-30 with 2048 MB of
dedicated video memory

Support HD Decode, DX12, and HDMI √ √ √ √ √

Panel 39.6-cm (15.6-in), high-denition (HD), white light-

emitting diode (WLED), SVA, anti glare (1366×768)
display, slim 3.2 mm, eDP; typical brightness: 220
nits

39.6-cm (15.6-in), full high-denition (FHD), white
light-emitting diode (WLED), SVA, anti glare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits

Memory Two non-customer-accessible/upgradable memory

module slots (Intel Core processors)

DDR4-2133 dual channel support (DDR4-2400 bridge
to DDR4-2133)

√ √

√ √ √ √ √

√ √ √ √ √

√ √ √ √

√ √ √ √

1

Category Description 7th gen

Dis

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Supports up to 16 GB of system RAM in the following

congurations:

●

8192-MB total system memory (8192×1) or
(4096×2)

●

6144-MB total system memory (4096×1)
+ (2048×1)

●

4096-MB total system memory (4096×1) √ √ √ √

One non-customer-accessible/upgradable memory
module slot

DDR3L-1600 single channel support √

Supports up to 8 GB of system RAM in the following

congurations:

●

8192-MB total system memory (8192×1) √

●

4096-MB total system memory (4096×1) √

●

2048-MB total system memory (2048×1) √

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-

mm (.37-in) and 7.2-mm (.28-in) thicknesses

Support for m.2 SATA SSD √ √ √ √ √

Single hard drive congurations: √ √ √ √ √

√ √ √ √

√ √ √ √

√ √ √ √

√

√

√ √ √ √ √

●

1-TB, 5400 rpm, 9.5 mm or 7.2 mm √ √ √ √ √

●

500-GB, 5400/7200 rpm, 7.0-mm √ √ √ √ √

eMMC congurations: √ √ √ √ √

●

128 GB √ √ √ √ √

M.2 SATA-3 congurations (value): √ √ √ √ √

●

256 GB √ √ √ √ √

●

128 GB √ √ √ √ √

M.2 SATA-3 congurations (TLC): √ √ √ √ √

●

512 GB √ √ √ √ √

●

256 GB √ √ √ √ √

●

128 GB √ √ √ √ √

Optical drive Fixed, serial ATA, 9.0-mm tray load √ √ √ √ √

DVD+/-RW Double-Layer writer √ √ √ √ √

Supports zero power optical drive √ √ √ √ √

Supports M-disc √ √ √ √ √

Supports conguration without optical drive √ √ √ √ √

Camera HP TrueVision HD camera - activity LED, USB 2.0, HD

BSI sensor, f2.0, 720p by 30 frames per second

2 Chapter 1 Product description

√ √ √ √ √

Category Description 7th gen

Dis

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Mic HP Camera – VGA camera, indicator LED, USB 2.0,

Audio Dual speakers √ √ √ √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √ √

Wireless
Network

f2.4, 480p by 30 frames per second

Single digital microphone √ √ √ √ √

HP Audio Control √ √ √ √ √

Integrated wireless options with single antenna (M.
2/PCIe):

Compatible with Miracast-certied devices √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √

●

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT

4.2 Combo Adapter

Integrated wireless options with dual antennas (M.
2/PCIe):

Compatible with Miracast-certied devices √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √

●

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1
WiFi + BT 4.2 Combo (non-vPro)

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

●

Intel Dual Band Wireless-AC 7265 802.11AC 2x2
WiFi + BT 4.2 Combo Adapter (non-vPro)

External
media card

Internal
Card

Ports VGA (Dsub 15 pin) supporting 1920 ×1200 external

HP Multi-Format Digital Media Reader √ √ √ √ √

Support SD/SDHC/SDXC √ √ √ √ √

Push-pull insertion/removal √ √ √ √ √

One M.2 slot for SSD √ √ √ √ √

One M.2 slot for WLAN √ √ √ √ √

resolution @ 60Hz

HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √ √ √

Hot Plug/unplug and auto detect for correct output to
wide-aspect vs. standard aspect video

RJ-45 (Ethernet) √ √ √ √ √

USB 3.0 (2 ports; left side) √ √ √ √ √

USB 2.0 (1 right side) √ √ √ √ √

AC Smart Pin adapter plug √ √ √ √ √

Headphone/line out and microphone/line in combo
jack

√

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

Keyboard/
pointing
devices

Full-size textured, island style keyboard with numeric
keypad

√ √ √ √ √

3

Category Description 7th gen

Dis

TouchPad with multi-touch gestures enabled √ √ √ √ √

TouchPad taps enabled by default √ √ √ √ √

TouchPad supports Modern Trackpad Gestures √ √ √ √ √

Power AC adapters √ √ √ √ √

65-W EM √ √ √ √ √

65-W √ √

45-W √ √ √

1 meter power cord √ √ √ √ √

Batteries √ √ √ √ √

4-cell, 41-Whr Li-ion battery √ √ √ √ √

3-cell, 31-Whr Li-ion battery √ √ √

Security fTPM 2.0 √ √ √ √ √

Kensington Security Lock √ √ √ √ √

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Operating
system

Preinstalled √ √ √ √ √

Windows 10 √ √ √ √ √

Windows 10 Professional √ √ √ √ √

For Developed Market (ML): √ √ √ √ √

Windows 10 Home ML √ √ √ √ √

Windows 10 Home Plus ML √ √ √ √ √

Windows 10 Pro StF MSNA Standard √ √ √ √ √

For Emerging Market (EM/SL): √ √ √ √ √

Windows 10 Home EM/SL √ √ √ √ √

Windows 10 Home Plus EM/SL √ √ √ √ √

Windows 10 Pro StF MSNA Strategic √

Windows 10 Pro StF MSNA Value (EM) √

Windows 10 Pro StF MSNA Standard √ √ √ √ √

For China Market: √ √ √ √ √

CPPP Windows 10 Home High End China Language
Edition

CPPP Windows 10 Home China Language Edition √ √ √ √ √

√ √ √ √ √

FreeDOS 2.0 √ √ √ √ √

Service End-user replaceable parts √ √ √ √ √

AC adapter √ √ √ √ √

4 Chapter 1 Product description

Category Description 7th gen

Dis

Battery √ √ √ √ √

Optical drive √ √ √ √ √

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

5

6 Chapter 1 Product description

2 Components

Right

Component Description

(1) Power light

(2) Drive light

(3) Memory card reader Reads optional memory cards that store, manage, share, or

(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

tracker, or smartwatch, and provides data transfer.

(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

(6) Optical drive eject button (select products only) Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Right 7

Left

Component Description

(1) Power connector Connects an AC adapter.

(2) Battery light When AC power is connected:

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

●

O: The battery is not charging.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(6) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High Denition Multimedia Interface (HDMI)
device.

(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(8) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

8 Chapter 2 Components

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left 9

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the camera:

▲ Type camera in the taskbar search box, and then select

Camera.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

10 Chapter 2 Components

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 11

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

12 Chapter 2 Components

Button

Component Description

Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button briey
to exit Sleep.

●

When the computer is in Hibernation, press the button briey to
exit Hibernation.

CAUTION: Pressing and holding down the power button results in the

loss of unsaved information.

If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the computer.

To learn more about your power settings, see your power options.

▲ Type power options in the taskbar search box, and then

select Power Options.

‒ or –

Right-click the Power meter icon and then select Power

Options.

Keyboard area 13

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

the fn key.

combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 15.

(5) num lk key Turns the embedded numeric keypad on and o.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lk is pressed, the integrated keypad can be used like an

external numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

14 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.

▲

Icon Description

To use an action key, press and hold the key.

Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

Keyboard area 15

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers (2) Produce sound.

(5) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

16 Chapter 2 Components

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17

18 Chapter 2 Components

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 19

Item Component Spare part

number

(1) Display assembly (touch or non-touch)

NOTE: For display assembly spare part information, see Display assembly subcomponents

on page 23.

(2) Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 79.

Asteroid silver models with no backlight 929904-xxx

Dark ash silver models with no backlight 929906-xxx

(3) RTC battery 922847-001

(4) Touchpad button board 924993-001

(5) Power button board 924994-001

(6) Solid-state drive, M.2

512 GB 926255-001

256 GB 926254-001

128 GB 926253-001

(7) Power connector cable 931613-001

(8) USB board 924991-001

Heat sink assembly (includes replacement thermal materials)

not spared

(9) For use in models with UMA graphics and Intel Pentium or Celeron processors 924977-001

(10) For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors 924975-001

(11) For use in models with discrete graphics memory and Intel Pentium or Celeron processors 924978-001

(11) For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors 924976-001

(12) Fan 925012-001

(13) Memory module

PC3L-1600

For use in models with Intel Pentium and Celeron processors

DDR4-2400

●

8-GB 693374-005

●

4 GB 691740-005

●

2 GB 691739-005

For use in models with 6th and 7th generation Intel Core processors

●

8-GB 862398-855

●

4 GB 862397-855

●

2 GB 864271-855

(14) WLAN module

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

(15) Hard drive connector board 924995-001

(16) Optical drive connector board 924990-001

(17) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-003

(18) Hard drive bracket 924980-001

(19) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)

(20) Solid-state drive board 924992-001

(21) Solid-state drive bracket 924981-001

(22) System board (includes replacement thermal materials)

For use in models with discrete graphics memory

For use in models with UMA graphics memory:

●

1-TB, 5400-rpm 778192-005

●

500-GB, 7200-rpm 703267-005

●

500-GB, 5400-rpm 778186-005

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory 926248-xx1

●

Intel Core i3-6006U processor and 2 GB of discrete graphics memory 926249-xx1

●

Intel Core i7-7500U processor 926246-xx1

●

Intel Core i5-7200U processor 926247-xx1

●

Intel Core i3-6006U processor 926249-xx1

(23) Speakers (includes left and right speakers and cable) 925306-001

(24) Battery

4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850

(25) Rubber Kit (includes upper feet)

Asteroid silver 931599-001

●

Intel Pentium N4200 processor 934736-xx1

●

Intel Pentium N3710 processor 926251-xx1

●

Intel Celeron N3350 processor 934737-xx1

●

Intel Celeron N3060 processor 926252-xx1

Computer major components 21

Item Component Spare part

number

Dark ash silver 931600-001

(26) Rubber Kit (includes lower feet)

Asteroid silver 931601-001

Dark ash silver 931602-001

(27) Bottom cover

For use in models with an optical drive:

For use in models without an optical drive:

●

Asteroid silver 929894-001

●

Dark ash siliver 929895-001

●

Dark ash siliver 929897-001

22 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 924925-001

(2) Camera/microphone module

HD 919475-003

VGA 919476-003

(3) Raw display panel (39.6-cm [15.6-in])

FHD 850475-003

HD 850477-003

(4) Hinge cover

Left, asteroid silver 929900-001

Right, asteroid silver 929901-001

Left, dark ash silver 929902-001

Display assembly subcomponents 23

Cables

Item Component Spare part number

Right, dark ash silver 929903-001

(5) Hinge Kit (left and right) 925297-001

(6) Antenna (includes wireless antenna cable and transceiver) 925032-001

(7) Display cable (includes display panel cable and camera/microphone cable) 924930-001

(8) Display enclosure:

Asteroid silver 929892-001

Ash silver 929893-001

Item Component Spare part number

(1) Hard drive connector board cable 924927-001

(2) TouchPad button board cable 924934-001

(3) TouchPad cable 924928-001

(4) USB board cable 924929-001

(5) Power button board cable 924933-001

(6) Optical drive connector board cable 924926-001

24 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-003

(2) Optical drive bezel

Asteroid silver 929898-001

Dark ash silver 929898-001

(3) Optical drive bracket 924979-001

(4) Solid-state drive, M.2

512 GB 926255-001

256 GB 926254-001

128 GB 926253-001

(5) Hard drive, SATA; does not include brackets, connector board, or cable):

1-TB, 5400-rpm 778192-005

500-GB, 7200-rpm 703267-005

500-GB, 5400-rpm 778186-005

(6) Hard drive bracket 924980-001

Mass storage devices 25

Miscellaneous parts

Component Spare part number

HP Smart AC adapter (4.5 mm, non-PFC)

65-W 710412-001

65-W, EM, for use in India and the People’s Republic of China 913691-850

45-W 741727-001

Power cord (3-pin, black, 1.0-m):

For use in Australia 920688-011

For use in Denmark 920688-007

For use in Europe 920688-005

For use in India 920688-016

For use in Israel 920688-008

For use in Italy 920688-002

For use in Japan 920688-017

For use in North America 920688-001

For use in the People's Republic of China 920688-014

For use in South Africa 920688-010

For use in South Korea 920688-013

For use in Switzerland 920688-009

For use in Taiwan 920688-015

For use in Thailand 920688-012

For use in the United Kingdom and Singapore 920688-006

Screw Kit

Black 925005-001

Silver 925006-001

Essential top load case 679921-001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 17 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

Make special note of each screw size and location during removal and replacement.

Component replacement procedures 31

Battery

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a at surface.

2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to

release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Remove the battery (3) from the computer.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive 920420-003

Optical drive bezel for use in asteroid silver models 929898-001

Optical drive bezel for use in dark ash silver models 929899-001

Optical drive bracket 924979-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

To remove the optical drive:

1. Remove the Phillips PM2.5×11.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

Component replacement procedures 33

3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to

disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel
(3), and the remove it (4).

4. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5

screw (1) that secures the bracket to the drive, and then remove the bracket (2).

Reverse this procedure to reassemble and install the optical drive.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 17 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Display subcomponents (bezel, panel, camera)

NOTE: Display assemblies are spared at the subcomponent level only.

This section illustrates how to remove the display bezel, display panel, and camera module without removing
the display from the computer. The Display assembly on page 66 section illustrates removing all display
subcomponents.

To remove the display assembly subcomponents, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

Remove the display assembly subcomponents:

1. Open the computer as far as it will open.

2. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the

Mylar from the bottom of the display panel.

Component replacement procedures 35

b. Remove the display bezel (4).

3. To remove the camera/microphone module:

a. Position the display assembly with the top edge toward you.

b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the

display (1).

c. Disconnect the cable (2) from the module.

d. Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the

enclosure.

b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the

enclosure.

c. Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).

d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on

the back of the panel.

e. On the back of the display panel, release the adhesive strip that secures the display panel cable to

the display panel, and then disconnect the cable (1).

Component replacement procedures 37

f. Remove the display panel from the computer (2).

Reverse this procedure to reassemble and install the display assembly components.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Rubber feet

Description Spare part number

Rubber feet, upper

Asteroid silver 931599-001

Dark ash silver 931600-001

Rubber feet, lower

Asteroid silver 931601-001

Dark ash silver 931602-001

Before removing the rubber feet, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

To remove the rubber feet:

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

▲

Peel the lower rubber feet (1) and upper rubber feet (2) from the bottom of the computer.

NOTE: The lower feet and upper feet are dierent sizes.

Reverse this procedure to install the rubber feet.

Component replacement procedures 39

Bottom cover

Description Spare part number

Bottom cover for use in models with an optical drive:

●

Asteroid silver 929894-001

●

Dark ash siliver 929895-001

Bottom cover for use in models without an optical drive:

●

Dark ash siliver 929897-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

To remove the bottom cover:

1. Position the computer upside down with the front toward you.

2. Peel back the rubber feet enough to access the screws underneath (1)

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the 9 Phillips PM2.5×11.0 screws (2) that secure the bottom cover to the computer.

Component replacement procedures 41

4. Start prying at the front of the computer and work around to the back to separate the bottom cover

from computer (1), and then remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if
applicable).

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

Component replacement procedures 43

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number

Memory module (PC3L-1600)

For use in models with Intel Pentium and Celeron processors:

8-GB 693374-005

4-GB 691740-005

2-GB 691739-005

Memory module (PC4-2400)

For use in models with 6th and 7th generation Intel Core processors:

8-GB 862398-855

4-GB 862397-855

2-GB 864271-855

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

Component replacement procedures 45

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Optical drive connector board

Description Spare part number

Optical drive connector board 924990-001

Optical drive cable 924926-001

Before removing the optical drive connector board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the optical drive connector board:

1. Disconnect the cable from the optical drive connector board (1).

2. Remove the Phillips PM2.0×2.0 screw (2) that secures the optical drive connector board to the computer.

3. Rotate the connector side of the board upward, and then pull the board up and out of the computer (3).

Reverse this procedure to install the optical drive board connector.

Component replacement procedures 47

Hard drive and hard drive connector board

NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.

Description Spare part number

Hard drives:

1-TB, 5400-rpm 778192-005

500-GB, 7200-rpm 703267-005

500-GB, 5400-rpm 778186-005

Hard drive bracket 924980-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the hard drive:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the hard drive assembly to the computer.

2. Lift the rear of the hard drive upward (2).

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Pull the hard drive assembly away from connector to remove it (3).

4. To remove the hard drive bracket, remove the two Phillips PM3.0×3.0 screws (1) that secure the bracket

to the hard drive.

5. Remove the hard drive bracket from the hard drive (2).

6. To remove the hard drive connector board, disconnect the cable from the board (1).

7. Remove the two Phillips PM2.0×3.0 screws (2) that secure the hard drive board to the computer.

Component replacement procedures 49

8. Remove the hard drive board from the computer (3).

Reverse this procedure to reassemble and install the hard drive.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

M.2 solid-state drive adapter bracket and connector board

NOTE: You can install an M.2 solid-state drive into the hard drive bay using an adapter bracket and

connector board.

Description Spare part number

Solid-state drive board 924992-001

Solid-state drive bracket 924981-001

Before removing the solid-state drive adapter bracket and connector board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the solid-state drive adapter bracket and connector board:

1. Disconnect the cable from the connector board (1).

2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the connector board to the computer.

3. Lift the connector board out of the computer (3).

4. Remove the Phillips PM2.0×3.0 screw (4) that secures the adapter bracket to the computer.

Component replacement procedures 51

5. Lift the adapter bracket out of the computer (5)

Reverse this procedure to reassemble and install the solid-state drive adapter bracket and connector board.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive (SSD)

Description Spare part number

512 GB 926255-001

256 GB 926254-001

128 GB 926253-001

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures 53

RTC battery

Description Spare part number

RTC battery 922847-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the RTC battery:

▲

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).

Reverse this procedure to install the RTC battery.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the cable from its routing path along the bottom of the computer (2), and then lift up and

Description Spare part number

Speakers (includes left and right speakers and cable) 925306-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

remove the speakers from the computer (3).

NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the

speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.

Reverse this procedure to install the speakers.

Component replacement procedures 55

USB board

Description Spare part number

USB board 924991-001

USB board cable 924929-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

7. Remove the speakers (see Speakers on page 55).

To remove the USB board:

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

1. Disconnect the USB board cable from the USB board (1).

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.

3. Remove the USB board (3).

Reverse this procedure to install the USB board.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fan 925012-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the fan:

1. Lift the cables (antenna, display, power connector) from atop the screw (1).

2. Disconnect the fan cable (2) from the system board.

3. Remove the Phillips PM2.5×6.5 screw (3) that secures the fan to the computer.

Component replacement procedures 57

4. Remove the fan from the computer (4).

Reverse this procedure to install the fan.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink for use in models with discrete graphics memory and 6th or 7th generation Intel Core processors 924976-001

Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors 924978-001

Heat sink for use in models with UMA graphics memory and 6th or 7th generation Intel Core processors 924975-001

Heat sink for use in models with UMA graphics and Intel Pentium or Celeron processors 924977-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the heat sink assembly:

1. Refer to the following heat sink removal image that matches your computer.

2. In the order indicated on the heat sink, remove the screws that secure the heat sink assembly to the

system board.

3. Remove the heat sink assembly from the system board.

NOTE: Heat sink appearance may vary.

Discrete graphics

Component replacement procedures 59

●

Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as
well as the graphics chip and associated heat sink area (3)(4).

4. UMA graphics

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

●

UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).

5. UMA graphics (fanless)

Component replacement procedures 61

●

UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2).

Reverse this procedure to reassemble and install the heat sink assembly.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board 924993-001

TouchPad button board cable 924934-001

TouchPad cable 924928-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

To remove the TouchPad button board:

1. Disconnect the system board cable (1) and the TouchPad cable from the TouchPad button board (2).

2. Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.

3. Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad

button board (4).

Reverse this procedure to install the TouchPad button board.

Component replacement procedures 63

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in models with discrete graphics memory

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory 926248-xx1

●

Intel Core i3-6006U processor and 2 GB of discrete graphics memory 926249-xx1

For use in models with UMA graphics memory:

●

Intel Core i7-7500U processor 926246-xx1

●

Intel Core i5-7200U processor 926247-xx1

●

Intel Core i3-6006U processor 926249-xx1

●

Intel Pentium N4200 processor 934736-001

●

Intel Pentium N3710 processor 926251-xx1

●

Intel Celeron N3350 processor 934737-001

●

Intel Celeron N3060 processor 926252-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

7. Remove the WLAN module (see WLAN module on page 43).

8. Remove the memory module (see Memory module on page 45).

9. Remove the solid-state drive (see Solid-state drive (SSD) on page 53).

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): Power connector cable

(2): Display cable

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

(3): Power button board cable

(4): Speaker cable

(5): TouchPad cable

(6): Hard drive connector cable

(7): USB board cable

(8): Keyboard cable

(9): Optical drive board cable

2. Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer.

Component replacement procedures 65

3. Rotate the side of the board upward (2), and then lift the system board out of the computer (3).

Reverse this procedure to install the system board.

Display assembly

This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

7. Remove the fan (see Fan on page 57).

To remove the display assembly:

1. Disconnect the display panel cable from the system board (1).

2. Disconnect the wireless antennas from the WLAN module (2).

3. Remove the four Phillips PM2.5×6.0 screws (3) (two from each hinge) and one broadhead Phillips

PM2.0×2.0 screw (4) (on the left hinge) that secures the display assembly to the computer.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Lift the display to bend the hinges upward (5).

5. Separate the display from the computer (6).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the

Mylar from the bottom of the display panel.

Component replacement procedures 67

b. Remove the display bezel (4).

NOTE: The display will not be connected to the computer as shown in the following image.

2. To remove the camera/microphone module:

a. Position the display assembly with the top edge toward you.

b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the

display (1).

c. Disconnect the cable (2) from the module.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

d. Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.

3. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the

enclosure.

b. Remove the two Phillips PM2.0×3.0 screws (2) that secure the display panel to the bottom of the

enclosure.

c. Lift the hinges up and move aside enough to be able to rotate the panel up and over (3).

Component replacement procedures 69

d. Rotate the display panel onto the keyboard (4) to gain access to the display cable connection on

the back of the panel.

NOTE: The display will not be connected to the computer as shown in the following image.

e. On the back of the display panel, release the adhesive strip that secures the display panel cable to

the display panel, and then disconnect the cable (1).

f. Remove the display panel from the computer (2).

NOTE: The display will not be connected to the computer as shown in the following image.

4. To remove the display hinges:

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the Phillips PM2.0×3.0 screw (1) that secures each hinge cover to the display enclosure.

b. Slide the left hinge cover toward the left and remove while threading the cable through the hinge

cover (2).

c. Slide the right hinge cover toward the right to remove (3).

d. Remove the two broadhead Phillips PM2.5×2.5 screws (1) and the broadhead PM2.5×3.0 screw (2)

that secure each hinge to the bottom of the display enclosure.

Component replacement procedures 71

e. Remove the display hinges (3).

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. To remove the wireless antennas an cables, release the cables from the clips built into the side of the

display enclosure (1), and then remove the antennas and cables (2).

When installing the antennas, use the following image to determine correct installation locations at the
top of the display enclosure.

Component replacement procedures 73

6. To remove the display/camera cable, remove the cable from the clips built into the side of the display

enclosure (1), and then remove the cable from the display enclosure (2).

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Use the following image to determine proper cable routing around the left hinge for the camera/display

cable and the wireless antenna cables.

(1): Camera cable routing path

(2): Display/camera cable routing path

(3): Antenna cable routing path

8. If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 75

Power connector cable

Description Spare part number

Power connector cable 931613-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

7. Remove the display (see Display assembly on page 66).

To remove the power connector cable:

1. Disconnect the power connector cable from the system board (1).

2. Remove the cable from its routing path in the computer (2).

3. Use a tool to pry the connector out of the computer (3), and then remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board 924994-001

Power button board cable 924933-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 40).

7. Remove the display (see Display assembly on page 66).

To remove the power button board:

1. Disconnect the cable from the power button board (1).

2. Remove the Phillips PM2.0×2.0 screw (2) that secures the power button board to the computer.

3. Remove the power button board from the computer (3).

Reverse this procedure to install the power button board and cable.

Component replacement procedures 77

Cable locations

Description Spare part number

TouchPad cable 924928-001

Hard drive cable 924927-001

USB board cable 924929-001

Optical drive connector board cable 924926-001

Power button board cable 924933-001

Use the following image to determine properly cable location and routing.

(1) TouchPad cable

(2) Hard drive cable

(3) USB board cable

(4) Optical drive connector board cable

(5) Power button board cable

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top cover/keyboard

The top cover/keyboard spare part remains after all other spare parts have been removed.

The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable
(if equipped).

In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.

NOTE: All top cover/keyboard spare part kits include TouchPad.

Description Spare part number

Asteroid silver models with no backlight 929904-xxx

Dark ash silver models with no backlight 929906-xxx

For use in country
or region

Belgium -A41 India -002 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Latin America -161 Spain -071

Czech Republic
and Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

Spare
part
number

-FL1 Japan -291 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

For use in country

or region

Spare
part
number

For use in country

or region

Spare
part
number

Component replacement procedures 79

80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Computer Setup (BIOS), TPM, and HP Sure

Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

Starting Computer Setup

▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Using a USB keyboard or USB mouse to start Computer Setup (BIOS)

You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must rst
disable FastBoot.

1. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device

Options menu.

2. Clear the check box for Fast Boot.

3. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

Using Computer Setup 81

To exit Computer Setup menus, choose one of the following methods:

●

To exit Computer Setup menus without saving your changes:

Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:

Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Start Computer Setup. See Starting Computer Setup on page 81.

2. Select Main, and then select Apply Factory Defaults and Exit.

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory

Defaults and Exit.

3. Follow the on-screen instructions.

4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then

follow the on-screen instructions.

– or –

Select Main, select Save Changes and Exit, and then press enter.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.

BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

82 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

1. Start Computer Setup. See Starting Computer Setup on page 81.

2. Select Main, and then select System Information.

3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the

screen, and then follow the on-screen instructions.

– or –

Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 83.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

Using Computer Setup 83

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Access the Boot Device Options menu:

●

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 81.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

84 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

8 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 85. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 86.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 87.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 85

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 86.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 87.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲ Select the Start button, and then select the Get started app.

86 Chapter 8 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲ Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 87. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 85.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 87.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 90.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 85.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 85.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 85.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 87

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –

●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 89.

3. Follow the on-screen instructions.

88 Chapter 8 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 89

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 85.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

90 Chapter 8 Backing up, restoring, and recovering

9 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 91.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 91

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Additional BIOS crisis recovery tool

HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/

techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See

the modules that cover HP PC Hardware Diagnostics (UEFI).

92 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)