Hp 250 G6 User Manual

HP 250 G6 Notebook PC

Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.

To access the latest user guides or manuals for
your product, go to http://www.hp.com/

support, and select your country. Select Find

your product, and then follow the on-screen
instructions.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

First Edition: April 2017

Document Part Number: 926816-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 7

Right ....................................................................................................................................................................... 7

Left ......................................................................................................................................................................... 8

Display ................................................................................................................................................................. 10

Keyboard area ...................................................................................................................................................... 11

TouchPad ........................................................................................................................................... 11

Lights ................................................................................................................................................. 12

Button ................................................................................................................................................ 13

Special keys ....................................................................................................................................... 14

Action keys ........................................................................................................................................ 15

Bottom ................................................................................................................................................................. 16

Labels ................................................................................................................................................................... 17

3 Illustrated parts catalog .............................................................................................................................. 19

Computer major components .............................................................................................................................. 19

Display assembly subcomponents ...................................................................................................................... 23

Cables ................................................................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 25

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

v

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, panel, camera) ............................................................................... 35

Rubber feet ........................................................................................................................................ 39

Bottom cover ..................................................................................................................................... 40

WLAN module .................................................................................................................................... 43

Memory module ................................................................................................................................ 45

Optical drive connector board ........................................................................................................... 47

Hard drive and hard drive connector board ...................................................................................... 48

M.2 solid-state drive adapter bracket and connector board ............................................................ 51

Solid-state drive (SSD) ...................................................................................................................... 53

RTC battery ........................................................................................................................................ 54

Speakers ............................................................................................................................................ 55

USB board .......................................................................................................................................... 56

Fan ..................................................................................................................................................... 57

Heat sink assembly ........................................................................................................................... 59

TouchPad button board ..................................................................................................................... 63

System board .................................................................................................................................... 64

Display assembly ............................................................................................................................... 66

Power connector cable ...................................................................................................................... 76

Power button board .......................................................................................................................... 77

Cable locations .................................................................................................................................. 78

Top cover/keyboard ........................................................................................................................... 79

7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 81

Using Computer Setup ......................................................................................................................................... 81

Starting Computer Setup .................................................................................................................. 81

Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 81

Navigating and selecting in Computer Setup ................................................................................... 81

Restoring factory settings in Computer Setup ................................................................................. 82

Updating the BIOS ............................................................................................................................. 82

Determining the BIOS version ......................................................................................... 82

Downloading a BIOS update ........................................................................................... 83

Changing the boot order using the f9 prompt .................................................................................. 84

TPM BIOS settings (select products only) ........................................................................................................... 84

Using HP Sure Start (select products only) ......................................................................................................... 84

vi

8 Backing up, restoring, and recovering ........................................................................................................... 85

Creating recovery media and backups ................................................................................................................ 85

Creating HP Recovery media (select products only) ......................................................................... 85

Using Windows tools ........................................................................................................................................... 86

Restore and recovery ........................................................................................................................................... 87

Recovering using HP Recovery Manager ........................................................................................... 87

What you need to know before you get started ............................................................. 87

Using the HP Recovery partition (select products only) ................................................. 88

Using HP Recovery media to recover .............................................................................. 88

Changing the computer boot order ................................................................................ 89

Removing the HP Recovery partition (select products only) ......................................... 90

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 91

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 91

10 Specications ............................................................................................................................................ 93

Computer specications ...................................................................................................................................... 93

39.6-cm (15.6-in) display specications ............................................................................................................. 94

Hard drive specications ..................................................................................................................................... 95

M.2 solid-state drive specications .................................................................................................................... 96

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 97

11 Statement of memory volatility .................................................................................................................. 99

Nonvolatile memory usage ............................................................................................................................... 101

Questions and answers ..................................................................................................................................... 103

Using HP Sure Start (select models only) .......................................................................................................... 104

12 Power cord set requirements .................................................................................................................... 105

Requirements for all countries .......................................................................................................................... 105

Requirements for specic countries and regions ............................................................................................. 106

13 Recycling ................................................................................................................................................ 109

Index ........................................................................................................................................................... 111

vii

viii

1 Product description

Category Description 7th gen

Dis

Product
name

Processor 7th generation Intel® Core™ processors √ √

Graphics Internal graphics √ √ √ √ √

HP HP 250 G6 Notebook PC √ √ √ √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4­MB L3 cache, 2133-MHz, dual, 15W)

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3­MB L3 cache, 2133-MHz, dual, 15W)

6th generation Intel Core processors √ √

Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133­MHz, dual, 15W)

Intel Pentium® and Celeron® processors √

Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz,
2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz,
2-MB L3 cache, 1600-MHz, dual, 6W)

Intel HD Graphics 620 √ √

√

√ √

√ √

√

√

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Intel HD Graphics 520 √ √

Intel HD Graphics 405 √

Intel HD Graphics 400 √

Switchable discrete graphics √ √

AMD Radeon M520 R17M-M1-30 with 2048 MB of
dedicated video memory

Support HD Decode, DX12, and HDMI √ √ √ √ √

Panel 39.6-cm (15.6-in), high-denition (HD), white light-

emitting diode (WLED), SVA, anti glare (1366×768)
display, slim 3.2 mm, eDP; typical brightness: 220
nits

39.6-cm (15.6-in), full high-denition (FHD), white
light-emitting diode (WLED), SVA, anti glare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits

Memory Two non-customer-accessible/upgradable memory

module slots (Intel Core processors)

DDR4-2133 dual channel support (DDR4-2400 bridge
to DDR4-2133)

√ √

√ √ √ √ √

√ √ √ √ √

√ √ √ √

√ √ √ √

1

Category Description 7th gen

Dis

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Supports up to 16 GB of system RAM in the following

congurations:

●

8192-MB total system memory (8192×1) or
(4096×2)

●

6144-MB total system memory (4096×1)
+ (2048×1)

●

4096-MB total system memory (4096×1) √ √ √ √

One non-customer-accessible/upgradable memory
module slot

DDR3L-1600 single channel support √

Supports up to 8 GB of system RAM in the following

congurations:

●

8192-MB total system memory (8192×1) √

●

4096-MB total system memory (4096×1) √

●

2048-MB total system memory (2048×1) √

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-

mm (.37-in) and 7.2-mm (.28-in) thicknesses

Support for m.2 SATA SSD √ √ √ √ √

Single hard drive congurations: √ √ √ √ √

√ √ √ √

√ √ √ √

√ √ √ √

√

√

√ √ √ √ √

●

1-TB, 5400 rpm, 9.5 mm or 7.2 mm √ √ √ √ √

●

500-GB, 5400/7200 rpm, 7.0-mm √ √ √ √ √

eMMC congurations: √ √ √ √ √

●

128 GB √ √ √ √ √

M.2 SATA-3 congurations (value): √ √ √ √ √

●

256 GB √ √ √ √ √

●

128 GB √ √ √ √ √

M.2 SATA-3 congurations (TLC): √ √ √ √ √

●

512 GB √ √ √ √ √

●

256 GB √ √ √ √ √

●

128 GB √ √ √ √ √

Optical drive Fixed, serial ATA, 9.0-mm tray load √ √ √ √ √

DVD+/-RW Double-Layer writer √ √ √ √ √

Supports zero power optical drive √ √ √ √ √

Supports M-disc √ √ √ √ √

Supports conguration without optical drive √ √ √ √ √

Camera HP TrueVision HD camera - activity LED, USB 2.0, HD

BSI sensor, f2.0, 720p by 30 frames per second

2 Chapter 1 Product description

√ √ √ √ √

Category Description 7th gen

Dis

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Mic HP Camera – VGA camera, indicator LED, USB 2.0,

Audio Dual speakers √ √ √ √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √ √

Wireless
Network

f2.4, 480p by 30 frames per second

Single digital microphone √ √ √ √ √

HP Audio Control √ √ √ √ √

Integrated wireless options with single antenna (M.
2/PCIe):

Compatible with Miracast-certied devices √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √

●

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT

4.2 Combo Adapter

Integrated wireless options with dual antennas (M.
2/PCIe):

Compatible with Miracast-certied devices √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √

●

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1
WiFi + BT 4.2 Combo (non-vPro)

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

●

Intel Dual Band Wireless-AC 7265 802.11AC 2x2
WiFi + BT 4.2 Combo Adapter (non-vPro)

External
media card

Internal
Card

Ports VGA (Dsub 15 pin) supporting 1920 ×1200 external

HP Multi-Format Digital Media Reader √ √ √ √ √

Support SD/SDHC/SDXC √ √ √ √ √

Push-pull insertion/removal √ √ √ √ √

One M.2 slot for SSD √ √ √ √ √

One M.2 slot for WLAN √ √ √ √ √

resolution @ 60Hz

HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √ √ √

Hot Plug/unplug and auto detect for correct output to
wide-aspect vs. standard aspect video

RJ-45 (Ethernet) √ √ √ √ √

USB 3.0 (2 ports; left side) √ √ √ √ √

USB 2.0 (1 right side) √ √ √ √ √

AC Smart Pin adapter plug √ √ √ √ √

Headphone/line out and microphone/line in combo
jack

√

√ √ √ √ √

√ √ √ √ √

√ √ √ √ √

Keyboard/
pointing
devices

Full-size textured, island style keyboard with numeric
keypad

√ √ √ √ √

3

Category Description 7th gen

Dis

TouchPad with multi-touch gestures enabled √ √ √ √ √

TouchPad taps enabled by default √ √ √ √ √

TouchPad supports Modern Trackpad Gestures √ √ √ √ √

Power AC adapters √ √ √ √ √

65-W EM √ √ √ √ √

65-W √ √

45-W √ √ √

1 meter power cord √ √ √ √ √

Batteries √ √ √ √ √

4-cell, 41-Whr Li-ion battery √ √ √ √ √

3-cell, 31-Whr Li-ion battery √ √ √

Security fTPM 2.0 √ √ √ √ √

Kensington Security Lock √ √ √ √ √

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

Operating
system

Preinstalled √ √ √ √ √

Windows 10 √ √ √ √ √

Windows 10 Professional √ √ √ √ √

For Developed Market (ML): √ √ √ √ √

Windows 10 Home ML √ √ √ √ √

Windows 10 Home Plus ML √ √ √ √ √

Windows 10 Pro StF MSNA Standard √ √ √ √ √

For Emerging Market (EM/SL): √ √ √ √ √

Windows 10 Home EM/SL √ √ √ √ √

Windows 10 Home Plus EM/SL √ √ √ √ √

Windows 10 Pro StF MSNA Strategic √

Windows 10 Pro StF MSNA Value (EM) √

Windows 10 Pro StF MSNA Standard √ √ √ √ √

For China Market: √ √ √ √ √

CPPP Windows 10 Home High End China Language
Edition

CPPP Windows 10 Home China Language Edition √ √ √ √ √

√ √ √ √ √

FreeDOS 2.0 √ √ √ √ √

Service End-user replaceable parts √ √ √ √ √

AC adapter √ √ √ √ √

4 Chapter 1 Product description

Category Description 7th gen

Dis

Battery √ √ √ √ √

Optical drive √ √ √ √ √

7th gen

UMA

6th gen

Dis

6th gen

UMA

Pen/Cel

UMA

5

6 Chapter 1 Product description

2 Components

Right

Component Description

(1) Power light

(2) Drive light

(3) Memory card reader Reads optional memory cards that store, manage, share, or

(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

tracker, or smartwatch, and provides data transfer.

(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

(6) Optical drive eject button (select products only) Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Right 7

Left

Component Description

(1) Power connector Connects an AC adapter.

(2) Battery light When AC power is connected:

●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

O: The battery is not charging.

When AC power is disconnected (battery not charging):

●

Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

●

O: The battery is not charging.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(4) External monitor port Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●

White (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

(6) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High Denition Multimedia Interface (HDMI)
device.

(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(8) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

8 Chapter 2 Components

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

1. Type support in the taskbar search box, and then select

the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then

select User Guides.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left 9

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Records video and captures photographs. Some models allow you to

video conference and chat online using streaming video.

To use the camera:

▲ Type camera in the taskbar search box, and then select

Camera.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

10 Chapter 2 Components

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 11

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

12 Chapter 2 Components

Button

Component Description

Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button briey
to exit Sleep.

●

When the computer is in Hibernation, press the button briey to
exit Hibernation.

CAUTION: Pressing and holding down the power button results in the

loss of unsaved information.

If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button for at least 5 seconds to
turn o the computer.

To learn more about your power settings, see your power options.

▲ Type power options in the taskbar search box, and then

select Power Options.

‒ or –

Right-click the Power meter icon and then select Power

Options.

Keyboard area 13

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes frequently used system functions when pressed in

the fn key.

combination with another key. Such key combinations are called
hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

See Action keys on page 15.

(5) num lk key Turns the embedded numeric keypad on and o.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lk is pressed, the integrated keypad can be used like an

external numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

14 Chapter 2 Components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 14.

▲

Icon Description

To use an action key, press and hold the key.

Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image among display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding

the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

Keyboard area 15

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers (2) Produce sound.

(5) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

16 Chapter 2 Components

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 17

18 Chapter 2 Components

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 19

Item Component Spare part

number

(1) Display assembly (touch or non-touch)

NOTE: For display assembly spare part information, see Display assembly subcomponents

on page 23.

(2) Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 79.

Asteroid silver models with no backlight 929904-xxx

Dark ash silver models with no backlight 929906-xxx

(3) RTC battery 922847-001

(4) Touchpad button board 924993-001

(5) Power button board 924994-001

(6) Solid-state drive, M.2

512 GB 926255-001

256 GB 926254-001

128 GB 926253-001

(7) Power connector cable 931613-001

(8) USB board 924991-001

Heat sink assembly (includes replacement thermal materials)

not spared

(9) For use in models with UMA graphics and Intel Pentium or Celeron processors 924977-001

(10) For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors 924975-001

(11) For use in models with discrete graphics memory and Intel Pentium or Celeron processors 924978-001

(11) For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors 924976-001

(12) Fan 925012-001

(13) Memory module

PC3L-1600

For use in models with Intel Pentium and Celeron processors

DDR4-2400

●

8-GB 693374-005

●

4 GB 691740-005

●

2 GB 691739-005

For use in models with 6th and 7th generation Intel Core processors

●

8-GB 862398-855

●

4 GB 862397-855

●

2 GB 864271-855

(14) WLAN module

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

(15) Hard drive connector board 924995-001

(16) Optical drive connector board 924990-001

(17) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920420-003

(18) Hard drive bracket 924980-001

(19) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)

(20) Solid-state drive board 924992-001

(21) Solid-state drive bracket 924981-001

(22) System board (includes replacement thermal materials)

For use in models with discrete graphics memory

For use in models with UMA graphics memory:

●

1-TB, 5400-rpm 778192-005

●

500-GB, 7200-rpm 703267-005

●

500-GB, 5400-rpm 778186-005

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory 926248-xx1

●

Intel Core i3-6006U processor and 2 GB of discrete graphics memory 926249-xx1

●

Intel Core i7-7500U processor 926246-xx1

●

Intel Core i5-7200U processor 926247-xx1

●

Intel Core i3-6006U processor 926249-xx1

(23) Speakers (includes left and right speakers and cable) 925306-001

(24) Battery

4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850

(25) Rubber Kit (includes upper feet)

Asteroid silver 931599-001

●

Intel Pentium N4200 processor 934736-xx1

●

Intel Pentium N3710 processor 926251-xx1

●

Intel Celeron N3350 processor 934737-xx1

●

Intel Celeron N3060 processor 926252-xx1

Computer major components 21

Item Component Spare part

number

Dark ash silver 931600-001

(26) Rubber Kit (includes lower feet)

Asteroid silver 931601-001

Dark ash silver 931602-001

(27) Bottom cover

For use in models with an optical drive:

For use in models without an optical drive:

●

Asteroid silver 929894-001

●

Dark ash siliver 929895-001

●

Dark ash siliver 929897-001

22 Chapter 3 Illustrated parts catalog