HP 250 G4 Maintenance and Service Guide

HP Notebook PC (Intel)
HP 250 G4 Notebook PC
HP 256 G4 Notebook PC

Maintenance and Service Guide

© Copyright 2015 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: August 2015

First Edition: April 2015

Document Part Number: 808734-002

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Display .................................................................................................................................................................... 5

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Buttons .............................................................................................................................................. 11

Keys ................................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Miscellaneous parts ............................................................................................................................................. 23

Display assembly subcomponents ...................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

Optical drive ....................................................................................................................................... 33

v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, webcam, panel) ............................................................................. 35

Bottom cover ..................................................................................................................................... 39

Optical drive board ............................................................................................................................ 41

Hard drive .......................................................................................................................................... 42

WLAN module .................................................................................................................................... 44

Memory module ................................................................................................................................ 46

RTC battery ........................................................................................................................................ 47

USB board .......................................................................................................................................... 48

Speakers ............................................................................................................................................ 49

Heat sink assembly ........................................................................................................................... 51

Fan ..................................................................................................................................................... 55

TouchPad button board ..................................................................................................................... 57

System board .................................................................................................................................... 58

Display assembly ............................................................................................................................... 62

Power connector cable ...................................................................................................................... 70

Power button board .......................................................................................................................... 71

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating the BIOS ................................................................................................................................................ 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 73

8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75

Updating the BIOS ................................................................................................................................................ 75

Determining the BIOS version ........................................................................................................... 75

Downloading a BIOS update .............................................................................................................. 75

9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 77

Starting Setup Utility (BIOS) ................................................................................................................................ 77

Updating Setup Utility (BIOS) .............................................................................................................................. 77

Determining the BIOS version ........................................................................................................... 77

Downloading a BIOS update .............................................................................................................. 78

Synchronizing a tablet and keyboard (select products only) .............................................................................. 79

10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 81

Creating backups ................................................................................................................................................. 81

vi

Creating recovery media to recover the original system .................................................................. 81

What you need to know .................................................................................................. 81

Creating the recovery media ........................................................................ 82

Creating system restore points ......................................................................................................... 82

What you need to know .................................................................................................. 82

Creating a system restore point ..................................................................................... 82

Backing up system and personal information .................................................................................. 82

Tips for a successful backup ........................................................................................... 83

What you need to know .................................................................................................. 83

Creating a backup using Windows Backup and Restore ................................................. 83

Restore and recovery ........................................................................................................................................... 84

Restoring to a previous system restore point .................................................................................. 84

Restoring specic les ...................................................................................................................... 84

Restoring specic les using Windows Backup and Restore ......................................... 84

Recovering the original system using HP Recovery Manager .......................................................... 84

What you need to know .................................................................................................. 84

Recovering using HP Recovery partition (select models only) ...................................... 85

Recovering using the recovery media ............................................................................ 85

Changing the computer boot order .............................................................. 85

11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 87

Creating recovery media and backups ................................................................................................................ 87

Creating HP Recovery media (select models only) ........................................................................... 87

Using Windows tools ........................................................................................................................................... 88

Restore and recovery ........................................................................................................................................... 88

Recovering using HP Recovery Manager ........................................................................................... 89

What you need to know before you get started ............................................................. 89

Using the HP Recovery partition (select models only) ................................................... 90

Using HP Recovery media to recover .............................................................................. 90

Changing the computer boot order ................................................................................ 90

Removing the HP Recovery partition (select models only) ............................................ 91

12 Backing up, restoring, and recovering in Windows 10 .................................................................................... 93

Creating recovery media and backups ................................................................................................................ 93

Creating HP Recovery media (select products only) ......................................................................... 93

Using Windows tools ........................................................................................................................................... 94

Restore and recovery ........................................................................................................................................... 95

Recovering using HP Recovery Manager ........................................................................................... 95

What you need to know before you get started ............................................................. 95

Using the HP Recovery partition (select products only) ................................................. 96

Using HP Recovery media to recover .............................................................................. 96

vii

Changing the computer boot order ................................................................................ 97

Removing the HP Recovery partition (select products only) ......................................... 97

13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 99

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 100

14 Specications .......................................................................................................................................... 101

Computer specications .................................................................................................................................... 101

39.6-cm (15.6-in) display specications .......................................................................................................... 102

Hard drive specications, hybrid drives ............................................................................................................ 102

Hard drive specications ................................................................................................................................... 103

DVD±RW SuperMulti DL Drive specications .................................................................................................... 104

15 Statement of Volatility ............................................................................................................................. 105

Non-volatile memory usage .............................................................................................................................. 107

Questions and answers ..................................................................................................................................... 109

16 Power cord set requirements .................................................................................................................... 111

Requirements for all countries .......................................................................................................................... 111

Requirements for specic countries and regions ............................................................................................. 112

17 Recycling ................................................................................................................................................ 115

Index ........................................................................................................................................................... 117

viii

1 Product description

Category Description

Product name HP Notebook PC

HP 250 G4 Notebook PC

HP 256 G4 Notebook PC

Processors 5th generation Intel® Core™ i7 processor

Intel Core i7-5500U (2.4-GHz, turbo up to 3.0 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)

5th generation Intel Core i5 processor

Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

5th generation Intel Core i3 processor

Intel Core i3-5020U (2.2-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i3-5010U (2.1-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

4th generation Intel Core i3 processor

Intel Core i3-4005U (1.7-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel processor

Intel Core i7-4510U (2.0-GHz, turbo up to 3.10 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i7-4210U (1.7-GHz, turbo up to 2.70 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Pentium® N3825U (1.9-GHz, 2-MB L3 cache, 1600-MHz, dual, 15W)

Intel Pentium N3700 (1.6-GHz, turbo up to 2.4 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Pentium N3540 (2.16-GHz, turbo up to 2.66 GHz, 2-MB L2 cache, 1333-MHz, quad, 7.5W)

Intel Celeron® N3150 (1.66-GHz, turbo up to 2.08 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Celeron N3050 (1.66-GHz, turbo up to 2.1 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)

Chipset Intel Wildcat Point-LP PCH (Intel BDW U processor 1-chip BGA)

Intel Lynx Point-LP PCH (Intel HSW U SoC processor)

Intel Braswell SoC (Intel Braswell)

Intel BayTrail-M

Graphics Internal graphics:

Intel HD Graphics 5500 (Intel BDW U series)

Intel HD Graphics 4400 (Intel HSW U series)

Intel HD Graphics (Intel Braswell)

Switchable discrete graphics:

AMD Radeon™ R5 M330 (Exo PRO) with up to 1024 MB of dedicated video memory (128Mx16 DDR3 900MHz
x 4 PCs, 1GHz bridge to 900MHz), TDP 18W

1

Category Description

AMD Radeon R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x
4 PCs, 1GHz bridge to 900MHz), TDP 18W

Support HD Decode, DX11, HDMI, and PX7

Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)

display, at 3.8 mm, eDP; typical brightness: 220 nits

39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)
display, slim 3.2 mm; typical brightness: 200 nits (for eDP TOP (touch on panel)

Supports LVDS (co-layout with eDP1.3 + PSR)

Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors)

DDR3L-1600 dual channel support

One non-customer-accessible/upgradable memory module slot (Intel Pentium and Celeron processors)

DDR3L-1600 single channel support

DDR3-1333 Dual Channel Support (DDR3L-1600 downgraded to DDR3L-1333) (for Intel BayTrail-M)

Supports up to 8 GB of system RAM in the following congurations:

●

8192-MB total system memory (8192×1) or (4096×2)

●

6144-MB total system memory (4096×1) + (2048×1)

●

4096-MB total system memory (4096×1) or (2048×2)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm + 8 GB NAND hybrid, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

SSHD conguration:

●

1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm

Optical drive Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per

second

HP Webcam– 640 x 480 by 24 frames per second

Single digital microphone

HP Noise Cancellation enabled

Audio DTS Studio Sound

2 Chapter 1 Product description

Category Description

Dual speakers

Ethernet Integrated 10/100 network interface card (NIC)

Sensor TPM (Trusted Platform Module) 2.0

Wireless Networking Integrated wireless options with single antenna (M.2):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

●

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

Internal Card One M.2 slot for WLAN

Ports HDMI version 1.4 supporting 1920 ×1080 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line in jack

Microphone input jack

Keyboard/pointing
devices

Power requirements AC adapters:

Batteries:

Security TPM 2.0

Full-size "island style" keyboard with numeric keypad

TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled

Taps enabled by default

Support Windows 8 Modern Trackpad Gestures

65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models

45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models

65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China

1 meter power cord

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery

Kensington Security Lock

3

Category Description

Operating system Preinstalled:

●

Windows 10

●

Windows 10 Professional

●

Windows 10 Home Value Notebook

●

Windows 10 Home High End

●

Windows 10 Professional downgrade to Windows 7 Professional

●

Windows 8.1

●

Windows 8.1 CPPP - China only

●

Windows 7 Professional

●

FreeDOS 2.0

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Optical drive

4 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while the power is on.

NOTE: The internal display switch is not visible from the outside of the computer.

(2) WLAN antenna* Sends and receives wireless signals to communicate with wireless local area networks

(WLANs).

(3) Webcam light On: The webcam is in use.

(4) Webcam

– or –

3D camera (select products
only)

Records video and captures photographs. Some models allow you to video conference and
chat online using streaming video.

To use the webcam or 3D camera:

▲

Windows 7: To use the webcam, select Start > All Programs > Communication and
Chat > CyberLink YouCam.

▲

Windows 8.1: From the Start screen, type camera, and then select Camera from the
list of applications.

▲

Windows 10: Type camera in the taskbar search box, and then select Camera.

NOTE: A 3D camera captures 3D images and displays them on the computer screen. It

includes additional hardware (a 3D camera sensor and a 3D laser projector) plus special
software. To learn more about using a 3D camera, open the Intel RealSense app Welcome to
Intel RealSense. To access the 3D camera apps, go to the Intel RealSense Technology app.

Display 5

Component Description

(5) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.

To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 External component identication

Right side

Component Description

(1) Power light

(2) Hard drive light

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the slot.

external drive, printer, scanner or USB hub.

(5)

(6) Optical drive eject button Releases the disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

Optical drive Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help and

Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

Right side 7

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/battery light

(3) Vent Enable airow to cool internal components.

(4) RJ-45 (network) jack/status lights Connects a network cable.

(5) HDMI port Connects an optional video or audio device, such as a high-

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

external drive, printer, scanner or USB hub.

(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(8) Audio-out (headphone)/Audio-in (microphone)

jack

8 Chapter 2 External component identication

external drive, printer, scanner or USB hub.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP
Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio­in (microphone).

Top

TouchPad

Top 9

Lights

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

10 Chapter 2 External component identication

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Buttons

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of

unsaved information.

If the computer has stopped responding and Windows shutdown procedures are
ineective, press and hold the power button down for at least 5 seconds to turn o the
computer.

To learn more about your power settings, see your power options:

Windows 7:

Select Start > Control Panel > System and Security > Power Options.

Windows 8.1::

▲

From the Start screen, type power, select Power and sleep settings, and then
select Power and sleep from the list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power

Options.

Windows 10:

▲

Type power in the taskbar search box, and then select Power and sleep
settings.

‒ or –

Right-click the Start button, and then select Power Options.

Top 11

Keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination

with the esc key, or the spacebar.

(3) Windows key Windows 7: Displays the Start menu.

Windows 8.1: Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to the previous

screen.

Windows 10: Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) num lock key Alternates between the navigational and numeric functions on the

integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric keypad.

12 Chapter 2 External component identication

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers (2) Produce sound.

Bottom 13

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

●

Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the
Windows Product Key. You may need the Product Key to update or troubleshoot the operating system.
HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a
Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating

systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery
methods.

14 Chapter 2 External component identication

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15

16 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 17

Item Component Spare part

number

(1) Display assembly (39.6-cm [15.6-in] HD)

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 24.

(2) Top cover/keyboard

NOTE: For a list of country codes for the top cover/keyboard, see the table that follows this section.

For use in all black models (HP Notebook and HP 250/256 G4 Notebook) 813974-xxx

For use in black HP 250/256 G4 models with English/French keyboard 824518-DB1

For use in turbo silver HP Notebook models 813975-xxx

For use in white silver HP Notebook models 813976-xxx

For use in purple HP Notebook models 813977-xxx

For use in blue HP Notebook models 813978-xxx

For use in red HP Notebook models 813979-xxx

For use in rose HP Notebook models 831919-001

For use in black HP Notebook models only in India 827540-001

For use in turbo silver HP Notebook models only in India 827541-001

For use in white silver HP Notebook models only in India 827542-001

For use in purple HP Notebook models only in India 827543-001

For use in blue HP Notebook models only in India 827544-001

For use in red HP Notebook models only in India 827545-001

(3) RTC battery 759981-001

(4) System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard operating system

xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system

For use in HP Notebook PC models:

Discrete graphics memory; Non-touch screen models:

●

Intel Core i7-5500U processor and 2 GB of discrete graphics memory

●

Intel Core i5-5200U processor and 2 GB of discrete graphics memory 815245-001,

●

Intel Core i3-5020U processor and 2 GB of discrete graphics memory 825036-001,

●

Intel Core i3-5010U processor and 2 GB of discrete graphics memory 815243-001,

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory 828181-001,

815247-001,

-501, -601

-501, -601

-501, -601

-501, -601

-601

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

UMA graphics memory; non-touch screen models:

●

Intel Core i3-4005U processor and 2 GB of discrete graphics memory 815241-001,

●

Intel Core i3-5005U processor and 1 GB of discrete graphics memory 828180-001,

●

Intel Core i3-4005U processor and 1 GB of discrete graphics memory 815240-001,

●

Intel Pentium N3700 processor and 1 GB of discrete graphics memory 815250-001,

●

Intel Pentium 3825U processor and 1 GB of discrete graphics memory 823924-001,

●

Intel Core i7-5500U processor

●

Intel Core i5-5020U processor 825034-001,

●

Intel Core i5-5200U processor 815244-001,

●

Intel Core i3-5010U processor 815242-001,

●

Intel Core i3-5005U processor 828178-001,

-501, -601

-601

-501, -601

-501, -601

-501, -601

815246-001,

-501, -601

-501, -601

-501, -601

-501, -601

-601

UMA graphics memory, touch screen models:

●

Intel Core i3-4005U processor 815239-001,

●

Intel Pentium N3700 processor 815249-001,

●

Intel Pentium N3540 processor 828189-001,

●

Intel Pentium 3825U processor 823922-001,

●

Intel Celeron N3050 processor 815248-001,

●

Intel Core i5-5010U processor

●

Intel Core i3-5020U processor 825035-001,

●

Intel Core i3-5005U processor 828179-001,

●

Intel Core i3-4005U processor 816811-001,

●

Intel Pentium N3700 processor 816812-001,

-501, -601

-501, -601

-601

-501, -601

-501, -601

816810-001,

-501, -601

-501, -601

-601

-501, -601

-501, -601

Computer major components 19

Item Component Spare part

number

For use in HP 250/256 G4 models:

Discrete graphics memory

UMA graphics memory

●

Intel Pentium 3825U processor 823923-001,

●

Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory 822042-001,

●

Intel Core i3-4005U processor and 2 GB of discrete graphics memory 816436-001,

●

Intel Core i5-5200U processor and GLAN

●

Intel Core i3-5005U processor and GLAN 822041-001,

●

Intel Core i3-4005U processor and GLAN 816435-001,

●

Intel Pentium N3700 processor 816434-001,

●

Intel Pentium 3825U processor 824453-001,

-501, -601

816437-001,

-501, -601

-601

-501, -601

830209-001,

-601

-601

-501, -601

-501, -601

-601

(5) USB board (includes cable) 813953-001

(6) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-005

4 GB 691740-005

2 GB 691739-005

(7) WLAN module:

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

(8) Fan 813946-001

Heat sink assembly (includes replacement thermal materials):

(9a) For use in models with UMA graphics memory and Intel Pentium or Celeron processors (except for

(9b) For use in models with discrete graphics memory and Intel Core processors 815238-001

(9c) For use in models with UMA graphics memory and Intel Core processors 816604-001

●

Intel Celeron N3050 processor 816433-001,

-501, -601

815237-001

Pentium N3540)

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(9d) For use in models with discrete graphics memory and Intel Pentium or Celeron processors 816603-001

For use in models with UMA graphics and an Intel Pentium N3540 processor (not illustrated) 833733-001

(10) Power connector cable 813945-001

(11) Hard drive (SATA; does not include bracket):

NOTE: The hard drive brackets and connector are available using spare part number 813949-001 or 829319-001 for 1

TB drives.

The hard drive cable is available using spare part number 830311-001.

For use only in HP Notebook models:

For use in all models:

For use only in HP 250/256 G4 Notebook models:

(12) Optical drive board 813956-001

(13) Speakers (includes left and right speakers and cable) 813965-001

(14) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)

For use only in HP Notebook models 813952-001

For use only in HP 250/256 G4 Notebook models 814617-001

(15) Power button board (includes cable) 813955-001

(16) Touchpad button board (includes bracket and cables) 813954-001

(17) Battery:

●

2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005

●

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

●

1-TB, 5400-rpm, 2.5-inch 778192-005

●

750 GB, 5400 rpm hard drive, 2.5 inch 778190-005

●

500-GB, 5400-rpm, 7-mm 778186-005

●

500-GB, 7200-rpm, 7-mm 764211-005

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

(18) Bottom cover

For use in HP Notebook models:

For use in HP 250/256 G4 Notebook models:

(19) Rubber Kit (includes rear left and right feet) 813963-001

●

With an optical drive 813937-001

●

Without an optical drive 813939-001

●

With an optical drive 814614-001

●

Without an optical drive 816606-001

Computer major components 21

The following table provides country codes for the top cover/keyboard spare part.

For use in country
or region

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic
and Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

Spare part
number

-FL1 Latin America -161 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

22 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

HP Smart AC adapter:

65-W non-PFC EM (for use in the People’s Republic of China and India only) 714657-001

65-W, non-PFC, 4.5 mm 710412-001

45-W non-PFC, non-slim (for use in all countries and regions except for the People’s Republic of China
and India)

Power cord (3-pin, black, 1.0 m):

For use in Argentina 755530-D01

For use in Australia 755530-011

For use in Denmark 755530-081

For use in Europe, the Middle East, and Africa 755530-021

For use in India 755530-D61

For use in Israel 755530-BB1

For use in Italy 755530-061

For use in Japan 755530-291

For use in North America 755530-001

For use in the People's Republic of China 755530-AA1

For use in South Africa 755530-AR1

For use in South Korea 755530-AD1

For use in Switzerland 755530-111

For use in Taiwan 755530-AB1

741727-001

For use in Thailand 755530-201

For use in the United Kingdom and Singapore 755530-031

Rubber Kit (includes front and rear feet) 813963-001

Screw Kit 813964-001

HP HDMI to VGA Adapter 701943-001

Case, top load 679921-001

Miscellaneous parts 23

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel (includes Mylar screw covers)

For use in HP Notebook models 813941-001

For use in HP 250/256 G4 Notebook models 816605-001

(2) Raw display panel (39.6-cm [15.6-in], HD, WLED)

For use in all models without a touch screen (BrightView) 813959-001

For use in all models with a touch screen (BrightView) 813961-001

For use in HP 250/256 G4 models (AntiGlare) 826812-001

(3) Hinges (left and right) 813950-001

(4) Webcam/microphone module

For use in HP Notebook models 813972-001

For use in HP 250/256 G4 Notebook models 814613-001

(5) Antenna (includes wireless antenna cable and transceiver) 813923-001

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(6) Display cable (includes display panel cable and webcam/microphone cable)

Non-touch screen 813943-001

Touch screen 813944-001

(7) Display enclosure:

For use in HP Notebook models without a touch screen:

For use in HP Notebook models with a touch screen:

For use in HP 250/256 G4 Notebook models 814616-001

●

Black models 813925-001

●

Turbo silver models 813930-001

●

Red models 813929-001

●

White silver models 813926-001

●

Blue models 813927-001

●

Purple models 813928-001

●

Rose models 831917-001

●

Black models 813936-001

●

Turbo silver models 813935-001

●

Red models 813934-001

●

White silver models 813931-001

●

Blue models 813932-001

●

Purple models 813933-001

●

Rose models 831918-001

Display assembly subcomponents 25

Mass storage devices

Component Spare part number

Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)

For use in HP Notebook models 813952-001

For use in HP 250/256 G4 Notebook models 814617-001

Hard drive, SATA; does not include bracket):

For use only in HP Notebook models:

●

2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005

●

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

For use in all models:

●

1-TB, 5400-rpm, 2.5-in 778192-005

●

750-GB, 5400-rpm, 2.5-in 778190-005

●

500-GB, 5400-rpm, 7-mm 778186-005

For use only in HP 250/256 G4 Notebook models:

●

500-GB, 7200-rpm, 7-mm 703267-005

Hard Drive Hardware Kit (includes brackets and connector)

For use with all drives except 1 TB drives 813949-001

For use with 1 TB drives 829319-001

Hard drive cable 830311-001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.

Component replacement procedures 31

Battery

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a at surface.

2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

3. Remove the battery from the computer (3).

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

NOTE: Optical drive spare part kits include bracket and bezel.

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive for use in HP Notebook models 813952-001

DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G4 Notebook models 814617-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

To remove the optical drive:

1. Remove the Phillips PM2.5×8.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips

PM2.0×3.0 screws (1) that secure the bracket to the drive, and then remove the bracket (2).

Reverse this procedure to reassemble and install the optical drive.

Component replacement procedures 33

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 14 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 56 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Display subcomponents (bezel, webcam, panel)

This section describes removing display subcomponents that do not require that you remove the entire
display assembly from the computer. You can remove the display bezel, webcam/microphone module, and
display panel while the display assembly is still attached to the computer.

To remove the remaining display subcomponents, you must remove the entire display assembly from the
computer. See Display assembly on page 62 for more information about removing the display assembly in
its entirety.

Description Spare part number

Raw display panel

For use in all models without a touch screen 813959-001

For use in all models with a touch screen 813961-001

For use in HP 250/256 G4 models (AntiGlare) 826812-001

Display bezel (includes Mylar screw covers)

For use in Notebook models 813941-001

For use in HP 250/256 G4 Notebook models 816605-001

Webcam/microphone module

For use in HP Notebook models 813972-001

For use in HP 250/256 G4 Notebook models 814613-001

Component replacement procedures 35

Before removing display subcomponents while the display assembly is still attached to the computer, follow
these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

To remove the display bezel, webcam/microphone module, and raw display panel:

1. Position the computer upright with the front toward you, and then open it.

2. Flex the left and right sides (1), the inside of the bottom edge (2), and the inside of the top edge (3) of

the display bezel until the bezel disengages from the display enclosure.

3. Remove the display bezel (4).

4. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Disconnect the cable (1) from the module.

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and

then remove the module (2).

5. To remove the display panel:

a. Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure.

b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on

the back of the panel.

c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable

to the display panel, and then disconnect the cable (2).

Component replacement procedures 37

d. Remove the display panel from the computer (3).

Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display
panel.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover

Description Spare part number

Bottom cover

For use in HP Notebook models:

●

With an optical drive 813937-001

●

Without an optical drive 813939-001

For use in HP 250/256 G4 Notebook models:

●

With an optical drive 814614-001

●

Without an optical drive 816606-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

To remove the bottom cover:

1. Position the computer upside down with the front toward you.

2. Remove the two rubber bumpers from rear of the bottom of the computer (1)

3. Remove the 11 Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer.

Component replacement procedures 39

4. Start prying at the front of the computer and work around to the back to separate the bottom cover

from computer (1).

5. Remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Optical drive board

Description Spare part number

Optical drive board (includes cable) 813956-001

Before removing the optical drive board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the optical drive board:

1. Disconnect the cable from the system board (1).

2. Remove the Phillips PM2.0×2.4 screw (2) that secures the optical drive board to the computer.

3. Remove the board and cable from the computer (3).

Reverse this procedure to install the optical drive board and cable.

Component replacement procedures 41

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket.

Description Spare part number

For use only in HP Notebook models:

2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

For use in all models:

1-TB, 5400-rpm, 2.5-in 778192-005

750 GB, 5400 rpm, 2.5 in 778190-005

500-GB, 5400-rpm, 7-mm 778186-005

For use only in HP 250/256 G4 Notebook models:

500-GB, 7200-rpm, 7-mm 703267-005

Hard Drive Hardware Kit (includes brackets and connector)

For use with all drives except 1 TB drives 813949-001

For use with 1 TB drives 829319-001

Hard drive cable 830311-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the hard drive:

1. Disconnect the hard drive cable from the system board (1).

2. Remove the three Phillips PM2.0×2.4 screws (2) that secure the hard drive assembly to the computer.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Lift the hard drive assembly from the computer (3).

4. To disassemble the hard drive, pull the connector away from the drive to remove it (1).

5. To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (2) that secure each

bracket to the hard drive.

6. Remove the hard drive brackets from the hard drive (3).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 43

WLAN module

Description Spare part number

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the WLAN module:

1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 45

Memory module

Description Spare part number

8-GB (PC3L, 12800, 1600-MHz) 693374-005

4-GB (PC3L, 12800, 1600-MHz) 691740-005

2-GB (PC3L, 12800, 1600-MHz) 691739-005

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery

Description Spare part number

RTC battery 759981-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the RTC battery:

▲

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 47

USB board

Description Spare part number

USB board (includes cable) 813953-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the USB board:

1. Disconnect the USB board cable from the system board (1).

2. Lift the cable to disengage the adhesive that secures it to the computer (2).

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

3. Remove the Phillips PM2.0×2.5 screw (3) that secures the USB board to the computer.

4. Remove the USB board and cable (4).

Reverse this procedure to install the USB board.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the speakers:

1. Disconnect the speaker cable from the system board (1).

Description Spare part number

Speakers (includes left and right speakers and cable) 813965-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Component replacement procedures 49

2. Remove the cable from the routing path (2), and then lift up and remove the speakers from the

computer (3).

NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the

speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.

Reverse this procedure to install the speakers.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink for use in models with discrete graphics memory and Intel Core processors 815238-001

Heat sink for use in models with UMA graphics memory and Intel Core processors (except for Pentium
N3540)

Heat sink for use in models with discrete graphics memory and Intel Pentium or Celeron processors 816604-001

Heat sink for use in models with UMA graphics memory and Intel Pentium or Celeron processors 816603-001

Heat sink for use in models with UMA graphics and an Intel Pentium N3540 processor 833733-001

815237-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the heat sink assembly:

1. Refer to the following heat sink removal image that matches your computer.

2. Loosen the screws on the heat sink that secure the heat sink assembly to the system board.

Component replacement procedures 51

3. Remove the heat sink assembly from the system board.

NOTE: Heat sink appearance may vary.

Discrete graphics:

UMA graphics (Intel Core processors):

UMA graphics (Intel Pentium and Celeron processors):

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

●

Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).

●

UMA graphics (Intel Core processors): Thermal paste is used on the heat sink (1) and the processor (2).

●

Intel Pentium and Celeron processors: Thermal paste is used on the heat sink (1) and processor (2).

Component replacement procedures 53

Reverse this procedure to reassemble and install the heat sink assembly.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fan 813946-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips PM2.5×6.0 screws (2) that secure the fan to the computer.

Component replacement procedures 55

3. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket and cables) 813954-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the TouchPad button board:

1. Disconnect the longer cable from the system board (1) and the shorter cable from the TouchPad (2).

2. Remove the two Phillips PM2.0×2.5 screws (3) that secure the TouchPad button board to the computer.

3. Pull the TouchPad button board toward the bottom of the computer (4), and then remove the TouchPad

and cables (5).

Reverse this procedure to install the TouchPad button board and cables.

Component replacement procedures 57

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part

number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard operating system

xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system

For use in HP Notebook PC models:

Discrete graphics memory; Non-touch screen models:

●

Intel Core i7-5500U processor and 2 GB of discrete graphics memory

●

Intel Core i5-5200U processor and 2 GB of discrete graphics memory 815245-001,

●

Intel Core i3-5020U processor and 2 GB of discrete graphics memory 825036-001,

●

Intel Core i3-5010U processor and 2 GB of discrete graphics memory 815243-001,

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory 828181-001,

●

Intel Core i3-4005U processor and 2 GB of discrete graphics memory 815241-001,

815247-001,

-501, -601

-501, -601

-501, -601

-501, -601

-601

-501, -601

●

Intel Core i3-5005U processor and 1 GB of discrete graphics memory 828180-001, ,

-601

●

Intel Core i3-4005U processor and 1 GB of discrete graphics memory 815240-001,

-501, -601

●

Intel Pentium N3700 processor and 1 GB of discrete graphics memory 815250-001,

-501, -601

●

Intel Pentium 3825U processor and 1 GB of discrete graphics memory 823924-001,

-501, -601

UMA graphics memory; non-touch screen models:

●

Intel Core i7-5500U processor

●

Intel Core i5-5020U processor 825034-001,

●

Intel Core i5-5200U processor 815244-001,

●

Intel Core i3-5010U processor 815242-001,

●

Intel Core i3-5005U processor 828178-001,

815246-001,

-501, -601

-501, -601

-501, -601

-501, -601

-601

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Description Spare part

number

●

Intel Core i3-4005U processor 815239-001,

●

Intel Pentium N3700 processor 815249-001,

●

Intel Pentium N3540 processor 828189-001,

●

Intel Pentium 3825U processor 823922-001,

●

Intel Celeron N3050 processor 815248-001,

UMA graphics memory, touch screen models:

●

Intel Core i5-5010U processor

●

Intel Core i3-5020U processor 825035-001,

●

Intel Core i3-5005U processor 828179-001,

●

Intel Core i3-4005U processor 816811-001,

-501, -601

-501, -601

-601

-501, -601

-501, -601

816810-001,

-501, -601

-501, -601

-601

-501, -601

●

Intel Pentium N3700 processor 816812-001,

-501, -601

●

Intel Pentium 3825U processor 823923-001,

-501, -601

●

Intel Celeron N3150 processor 828177-001,

-601

For use in HP 250/256 G4 models:

Discrete graphics memory

●

Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory 822042-001,

●

Intel Core i3-4005U processor and 2 GB of discrete graphics memory 816436-001,

UMA graphics memory

●

Intel Core i5-5200U processor and GLAN

●

Intel Core i3-5005U processor and GLAN 822041-001,

●

Intel Core i3-4005U processor and GLAN 816435-001,

816437-001,

-501, -601

-601

-501, -601

830209-001,

-601

-601

-501, -601

●

Intel Pentium N3700 processor 816434-001,

-501, -601

Component replacement procedures 59

Description Spare part

number

●

Intel Pentium 3825U processor 824453-001,

●

Intel Celeron N3050 processor 816433-001,

601

-501, -601

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the hard drive (see Hard drive on page 42).

NOTE: When replacing the system board, be sure that the following components are removed from the

defective system board and installed on the replacement system board:

●

WLAN module (see WLAN module on page 44)

●

Memory module (see Memory module on page 46)

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): USB board cable

(2): Optical drive connector cable

(3): Keyboard cable

(4): Power connector cable

(5): Display cable

(6): Power button board cable

(7): TouchPad button board cable

(8): Speaker cable

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the six Phillips PM2.5×2.5 screws (1) that secure the system board to the computer.

3. Lift the side of the system board (2), and then pull the board away from the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures 61

Display assembly

This section describes removing the display assembly and disassembling display subcomponents.

If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need
to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam,

panel) on page 35 for more information about removing the display subcomponents that do not require that

you remove the entire display assembly from the computer.

Description Spare part number

Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView)

For use in models without a touch screen 813959-001

For use in models with a touch screen 813961-001

Antenna (includes wireless antenna cable and transceiver) 813923-001

Display bezel (includes Mylar screw covers)

For use in HP Notebook models 813941-001

For use in HP 250/256 G4 Notebook models 816605-001

Display cable

For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 813943-001

For use in touch screen models (includes display panel cable and webcam/microphone cable) 813944-001

Display enclosure for use in HP Notebook models without a touch screen

Black models 813925-001

Red models 813929-001

White silver models 813926-001

Turbo silver models 813930-001

Blue models 813927-001

Purple models 813928-001

Rose models 831917-001

Display enclosure for use in HP Notebook models with a touch screen

Black models 813936-001

Red models 813934-001

White silver models 813931-001

Turbo silver models 813935-001

Blue models 813932-001

Purple models 813933-001

Rose models 831918-001

Display enclosure for use in HP 250/256 G4 Notebook models 814616-001

Hinges (left and right) 813950-001

Webcam/microphone module

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Description Spare part number

For use in HP Notebook models 813972-001

For use in HP 250/256 G4 Notebook models 814613-001

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the display assembly:

1. Disconnect the display panel cable (1) from the system board.

2. Remove the four Phillips PM2.5×5.0 screws (2) (two from each hinge), and one Phillips PM2.5×4.0 screw

(3) (on the right hinge), and one broadhead Phillips PM2.0×2.0 screw (4) (on the left hinge) that secures

the display assembly to the computer.

3. Lift the display to bend the hinges upward (5), and then separate the display from the computer (6).

Component replacement procedures 63

4. Use the following image to determine proper cable routing around the hinge.

(1): Display cable routing path

(2): Webcam cable routing path

(3): Antenna cable routing path

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the display bezel (4).

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Disconnect the cable (1) from the module.

Component replacement procedures 65

c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure

with double-sided tape.)

3. To remove the display panel:

a. Remove the four Phillips PM2.0×2.4 screws (1) that secure the display panel to the enclosure.

b. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on

the back of the panel.

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable

to the display panel, and then disconnect the cable (2).

d. Remove the display panel from the computer (3).

NOTE: In this procedure, the display will NOT be connected to the computer, as shown in the

following image.

4. To remove the display hinges:

a. Remove the eight Phillips PM2.5×3.5 screws (1) (four per hinge) that secure the hinges to

the display enclosure.

Component replacement procedures 67

b. Remove the display hinges (2).

5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the

clips built into the display enclosure (1), and then remove the cables (2).

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure

(1), and then remove the cable from the display enclosure (2).

7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 69

Power connector cable

Description Spare part number

Power connector cable 813945-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the display (see Display assembly on page 62).

To remove the power connector cable:

1. Pull on the tab that secures the connector to the computer (1).

2. Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board (includes cable) 813955-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the display (see Display assembly on page 62).

To remove the power button board:

1. Remove the Phillips PM2.0×2.5 screw (1) that secures the power button board to the top cover.

2. Remove the power button board and cable from the computer (2).

Reverse this procedure to install the power button board and cable.

Component replacement procedures 71

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) in Windows 7

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

▲

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from

operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS).

2. Use the arrow keys to select Main, and then make note of your current BIOS version.

3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select

Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep or Hibernation.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Starting Setup Utility (BIOS) 73

1. Select Start, type hp support assistant, and then select the HP Support Assistant program.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to

download.

3. At the download area, follow these steps:

a. Identify the BIOS update that is later than the BIOS version currently installed on your computer.

Make a note of the date, name, or other identier. You may need this information to locate the
update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

74 Chapter 7 Using Setup Utility (BIOS) in Windows 7

8 Using Setup Utility (BIOS) in Windows 8.1

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than the one currently installed on
the computer, you need to know the version of the system BIOS that is installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by
typing support, selecting the HP Support Assistant app, selecting My computer, and then selecting

System Information, or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 75).

2. Select Main, and then make note of your BIOS version.

3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

Starting Setup Utility (BIOS) 75

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS, make a note of the date, name, or other
identier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

‒ or –

From the Windows desktop, right-click the Start button, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

76 Chapter 8 Using Setup Utility (BIOS) in Windows 8.1

9 Using Setup Utility (BIOS) in Windows 10

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook. The on-screen keyboard, which displays in tablet mode,
cannot access Setup Utility.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS):

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Starting Setup Utility (BIOS) 77

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

– or –

▲

Use Setup Utility (BIOS).

To use Setup Utility (BIOS):

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 77).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 78.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

78 Chapter 9 Using Setup Utility (BIOS) in Windows 10

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Synchronizing a tablet and keyboard (select products only)

For a tablet with a detachable keyboard, when you attach the tablet to the keyboard and restart the
computer, Setup Utility (BIOS) checks to see if the Embedded Controller rmware on the keyboard needs to be
synchronized. If so, synchronization begins. If the synchronization is interrupted, a notication screen
displays for 10 seconds before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller rmware will synchronize ONLY if the tablet or keyboard battery is more

than 50% charged, or if your tablet is connected to AC power.

Synchronizing a tablet and keyboard (select products only) 79

80 Chapter 9 Using Setup Utility (BIOS) in Windows 10

10 Backing up, restoring, and recovering in

Windows 7

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.

Creating backups

1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer.

2. As you add hardware and software programs, create system restore points.

3. As you add photos, video, music, and other personal les, create a backup of your system and personal

information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery ash drive using
HP Recovery Manager. You will need these recovery discs or recovery ash drive to perform a system recovery
should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then
congures the settings for the default programs.

What you need to know

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
ash drive or the number of blank DVD discs that will be required.

Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a ash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.

●

If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer
from the HP website. If you use an external optical drive, it must be connected directly to a USB port on
the computer, not to a USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

●

Store the recovery media in a safe location, separate from the computer.

●

If necessary, you can exit the program before you have nished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.

Creating backups 81

Creating the recovery media

1. Select Start and type recovery in the search eld. Select HP Recovery Manager from the list. Allow

the action to continue, if prompted.

2. Click Recovery Media Creation.

3. Follow the on-screen instructions to continue.

To recover, see Recovering the original system using HP Recovery Manager on page 84.

Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specic time. A restore point contains information such as registry settings that Windows uses. Restoring to a
previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.

Restoring to an earlier system restore point does not aect data les saved or emails created since the last
restore point, but it does aect software you may have installed.

For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.

However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you won't be able to use it.

What you need to know

●

If you restore to a restore point and then change your mind, you can undo the restoration.

●

You should create system restore points:

◦

Before you add or change software or hardware

◦

Periodically, whenever the computer is running normally

●

System Restore also saves shadow copies of les that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.

Creating a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click Create, and follow the on-screen instructions.

To restore, see Restoring to a previous system restore point on page 84.

Backing up system and personal information

Your computer stores information that is important to you, such as les, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your les depends on how recent your backup is. As you add new software
and data les, you should create backups on a regular basis.

82 Chapter 10 Backing up, restoring, and recovering in Windows 7

Tips for a successful backup

●

Number backup discs before inserting them into the optical drive.

●

Store personal les in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.

●

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The
screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

1. Display the screen you want to save.

2. Copy the screen image:

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The

screen image is added to the document.

4. Save and print the document.

What you need to know

●

You can back up your information to an optional external hard drive, a ash drive, a network drive, or
discs.

●

Connect the computer to AC power during backups.

●

Allow enough time for the backup. Depending on les sizes, it may take more than an hour.

●

Verify the amount of free space on your backup storage device before you back up.

●

You should back up:

◦

Before adding or changing software or hardware.

◦

Before the computer is repaired or restored.

◦

On a regular schedule to be sure you have recent copies of personal information.

◦

After you add many les—for example, if you saved videos from a birthday party.

◦

Before using antivirus software to remove a malicious program.

◦

After adding information that is hard to replace, such as pictures, videos, music, project les, or
data records.

Creating a backup using Windows Backup and Restore

Windows allows you to back up les using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may

be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.

To restore, see Restoring specic les using Windows Backup and Restore on page 84.

Creating backups 83

Restore and recovery

Restoring to a previous system restore point

Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually
uninstalling the software xes the problems. If uninstalling does not x the problems, you can restore the
computer to a previous system restore point (created at an earlier date and time).

To restore to a previous system restore point, when the computer was running correctly:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click System Restore, and follow the on-screen instructions.

Restoring specic les

If les are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin, or
if les become corrupt, restoring specic les is useful. Restoring specic les is also useful if you ever
choose to recover the original system using HP Recovery Manager. You can only restore specic les that you
have backed up before.

Restoring specic les using Windows Backup and Restore

Windows allows you to restore les that were backed up using Windows Backup and Restore:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to restore your backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may

be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.

Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory state.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the disc provided by the manufacturer.

●

A system recovery should be used as a nal attempt to correct computer issues. If you have not already
tried restore points (see Restoring to a previous system restore point on page 84) and partial restores
(see Restoring specic les on page 84), try them before using HP Recovery Manager to recover your
system.

●

A system recovery must be performed if the computer hard drive fails or if all attempts to correct any
functional computer issues fail.

84 Chapter 10 Backing up, restoring, and recovering in Windows 7

●

If the recovery media do not work, you can obtain recovery discs for your system from the HP website.

●

The Minimized Image Recovery option is recommended for advanced users only. All hardware-related
drivers and software are re-installed, but other software applications are not. Do not interrupt the
process until it is complete, otherwise the recovery will fail.

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need for
recovery discs or a recovery ash drive. This type of recovery can only be used if the hard drive is still working.

To check for the presence of a recovery partition, select Start, right-click Computer then select Manage >

Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.

NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.

1. Access HP Recovery Manager in either of the following ways:

●

Select Start and type recovery in the search eld. Select HP Recovery Manager from the list.

– or –

●

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen. Then press f11 while the “F11 (System
Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

Recovering using the recovery media

1. If possible, back up all personal les.

2. Insert the rst recovery disc into the optical drive on your computer or an optional external optical drive,

and then restart the computer.

– or –

Insert the recovery ash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 85.

3. Press f9 at system bootup.

4. Select the optical drive or the ash drive.

5. Follow the on-screen instructions.

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery ash drive:

Restore and recovery 85

1. Insert the ash drive into a USB port.

2. Restart the computer.

3. Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the ash drive from the boot options window.

86 Chapter 10 Backing up, restoring, and recovering in Windows 7

11 Backing up, restoring, and recovering in

Windows 8.1

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most models.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant.

▲

From the Start screen, type support, and then select the HP Support Assistant app.

- or -

From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select models only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select models only)

on page 87. For information on the recovery options that are available using the recovery media, see
Recovering using HP Recovery Manager on page 89.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Using Windows tools on page 88.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select models only)

IMPORTANT: If your computer does not list a Recovery Media Creation option, you can obtain recovery

media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information from the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

HP Recovery Manager is a software program that allows you to create recovery media after you successfully
set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes
corrupted. System recovery reinstalls the original operating system and the software programs installed at
the factory and then congures the settings for the programs. HP Recovery media can also be used to
customize the system or restore the factory image if you replace the hard drive.

Creating recovery media and backups 87

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the
media that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash
drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to create
recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide
Telephone Numbers booklet included with the computer. You can also nd contact information from the
HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions. If you use an external optical drive, it must be connected directly to a USB port on the
computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP
Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 89.

Using Windows tools

You can create system restore points and create backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the
taskbar.

For more information and steps, see Help and Support.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all models.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see Help and Support.

88 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

▲

From the Start screen, type support, and then select the HP Support Assistant app.

- or -

From the Windows desktop, click the question mark icon in the notication area, at the far right of
the taskbar.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.

▲

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.

●

On select models, if you want to reset your computer using a minimized image, you can choose the HP
Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 89.

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media. For
more information, see Recovering using HP Recovery Manager on page 89. If you have not already
created recovery media, see Creating HP Recovery media (select models only) on page 87.

●

On select models, if you want to recover the computer's original factory partition and content , or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 89.

●

On select models, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery
Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select models only) on page 91.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from support, or by using the HP Recovery
partition (select models only). If you have not already created recovery media, see Creating HP Recovery

media (select models only) on page 87.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select models only) on page 87.

●

To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select models only) on page 87.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 89

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all hardware­related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery
(select models only).

Using the HP Recovery partition (select models only)

The HP Recovery partition allows you to perform a system recovery or minimized image recovery (select
models only) without the need for recovery discs or a recovery USB ash drive. This type of recovery can be
used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. From the Start screen, type recovery, select HP Recovery Manager, and then select HP Recovery

Environment

- or-

Press f11 while the computer boots, or press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 90.

3. Follow the on-screen instructions.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB ash drive.

90 Chapter 11 Backing up, restoring, and recovering in Windows 8.1

To change the boot order:

1. Insert the HP Recovery media.

2. Start Computer Setup:

▲

Turn on or restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh

option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to
perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you
remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models

only) on page 87.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

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