HP 250 G4 Maintenance and Service Guide

HP Notebook PC (Intel) HP 250 G4 Notebook PC HP 256 G4 Notebook PC

Maintenance and Service Guide

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Centrino, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2015

First Edition: April 2015

Document Part Number: 808734-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 5

Display .................................................................................................................................................................... 5

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Top .......................................................................................................................................................................... 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Buttons .............................................................................................................................................. 11

Keys ................................................................................................................................................... 12

Bottom ................................................................................................................................................................. 13

Labels ................................................................................................................................................................... 14

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Miscellaneous parts ............................................................................................................................................. 23

Display assembly subcomponents ...................................................................................................................... 24

Mass storage devices ........................................................................................................................................... 26

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, webcam, panel) ............................................................................. 35

Bottom cover ..................................................................................................................................... 39

Optical drive board ............................................................................................................................ 41

Hard drive .......................................................................................................................................... 42

WLAN module .................................................................................................................................... 44

Memory module ................................................................................................................................ 46

RTC battery ........................................................................................................................................ 47

USB board .......................................................................................................................................... 48

Speakers ............................................................................................................................................ 49

Heat sink assembly ........................................................................................................................... 51

Fan ..................................................................................................................................................... 55

TouchPad button board ..................................................................................................................... 57

System board .................................................................................................................................... 58

Display assembly ............................................................................................................................... 62

Power connector cable ...................................................................................................................... 70

Power button board .......................................................................................................................... 71

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 73

Starting Setup Utility (BIOS) ................................................................................................................................ 73

Updating the BIOS ................................................................................................................................................ 73

Determining the BIOS version ........................................................................................................... 73

Downloading a BIOS update .............................................................................................................. 73

8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75

Updating the BIOS ................................................................................................................................................ 75

Determining the BIOS version ........................................................................................................... 75

Downloading a BIOS update .............................................................................................................. 75

9 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 77

Starting Setup Utility (BIOS) ................................................................................................................................ 77

Updating Setup Utility (BIOS) .............................................................................................................................. 77

Determining the BIOS version ........................................................................................................... 77

Downloading a BIOS update .............................................................................................................. 78

Synchronizing a tablet and keyboard (select products only) .............................................................................. 79

10 Backing up, restoring, and recovering in Windows 7 ..................................................................................... 81

Creating backups ................................................................................................................................................. 81

Creating recovery media to recover the original system .................................................................. 81

What you need to know .................................................................................................. 81

Creating the recovery media ........................................................................ 82

Creating system restore points ......................................................................................................... 82

What you need to know .................................................................................................. 82

Creating a system restore point ..................................................................................... 82

Backing up system and personal information .................................................................................. 82

Tips for a successful backup ........................................................................................... 83

What you need to know .................................................................................................. 83

Creating a backup using Windows Backup and Restore ................................................. 83

Restore and recovery ........................................................................................................................................... 84

Restoring to a previous system restore point .................................................................................. 84

Restoring specic les ...................................................................................................................... 84

Restoring specic les using Windows Backup and Restore ......................................... 84

Recovering the original system using HP Recovery Manager .......................................................... 84

What you need to know .................................................................................................. 84

Recovering using HP Recovery partition (select models only) ...................................... 85

Recovering using the recovery media ............................................................................ 85

Changing the computer boot order .............................................................. 85

11 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 87

Creating recovery media and backups ................................................................................................................ 87

Creating HP Recovery media (select models only) ........................................................................... 87

Using Windows tools ........................................................................................................................................... 88

Restore and recovery ........................................................................................................................................... 88

Recovering using HP Recovery Manager ........................................................................................... 89

What you need to know before you get started ............................................................. 89

Using the HP Recovery partition (select models only) ................................................... 90

Using HP Recovery media to recover .............................................................................. 90

Changing the computer boot order ................................................................................ 90

Removing the HP Recovery partition (select models only) ............................................ 91

12 Backing up, restoring, and recovering in Windows 10 .................................................................................... 93

Creating recovery media and backups ................................................................................................................ 93

Creating HP Recovery media (select products only) ......................................................................... 93

Using Windows tools ........................................................................................................................................... 94

Restore and recovery ........................................................................................................................................... 95

Recovering using HP Recovery Manager ........................................................................................... 95

What you need to know before you get started ............................................................. 95

Using the HP Recovery partition (select products only) ................................................. 96

Using HP Recovery media to recover .............................................................................. 96

vii

Changing the computer boot order ................................................................................ 97

Removing the HP Recovery partition (select products only) ......................................... 97

13 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 99

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 100

14 Specications .......................................................................................................................................... 101

Computer specications .................................................................................................................................... 101

39.6-cm (15.6-in) display specications .......................................................................................................... 102

Hard drive specications, hybrid drives ............................................................................................................ 102

Hard drive specications ................................................................................................................................... 103

DVD±RW SuperMulti DL Drive specications .................................................................................................... 104

15 Statement of Volatility ............................................................................................................................. 105

Non-volatile memory usage .............................................................................................................................. 107

Questions and answers ..................................................................................................................................... 109

16 Power cord set requirements .................................................................................................................... 111

Requirements for all countries .......................................................................................................................... 111

Requirements for specic countries and regions ............................................................................................. 112

17 Recycling ................................................................................................................................................ 115

Index ........................................................................................................................................................... 117

viii

1 Product description

Category Description

Product name HP Notebook PC

HP 250 G4 Notebook PC

HP 256 G4 Notebook PC

Processors 5th generation Intel® Core™ i7 processor

Intel Core i7-5500U (2.4-GHz, turbo up to 3.0 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)

5th generation Intel Core i5 processor

Intel Core i5-5200U (2.2-GHz, turbo up to 2.7 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

5th generation Intel Core i3 processor

Intel Core i3-5020U (2.2-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i3-5010U (2.1-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

4th generation Intel Core i3 processor

Intel Core i3-4005U (1.7-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel processor

Intel Core i7-4510U (2.0-GHz, turbo up to 3.10 GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)

Intel Core i7-4210U (1.7-GHz, turbo up to 2.70 GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)

Intel Pentium® N3825U (1.9-GHz, 2-MB L3 cache, 1600-MHz, dual, 15W)

Intel Pentium N3700 (1.6-GHz, turbo up to 2.4 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Pentium N3540 (2.16-GHz, turbo up to 2.66 GHz, 2-MB L2 cache, 1333-MHz, quad, 7.5W)

Intel Celeron® N3150 (1.66-GHz, turbo up to 2.08 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)

Intel Celeron N3050 (1.66-GHz, turbo up to 2.1 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W)

Chipset Intel Wildcat Point-LP PCH (Intel BDW U processor 1-chip BGA)

Intel Lynx Point-LP PCH (Intel HSW U SoC processor)

Intel Braswell SoC (Intel Braswell)

Intel BayTrail-M

Graphics Internal graphics:

Intel HD Graphics 5500 (Intel BDW U series)

Intel HD Graphics 4400 (Intel HSW U series)

Intel HD Graphics (Intel Braswell)

Switchable discrete graphics:

AMD Radeon™ R5 M330 (Exo PRO) with up to 1024 MB of dedicated video memory (128Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 18W

Category Description

AMD Radeon R5 M330 (Exo PRO) with up to 2048 MB of dedicated video memory (256Mx16 DDR3 900MHz x 4 PCs, 1GHz bridge to 900MHz), TDP 18W

Support HD Decode, DX11, HDMI, and PX7

Panel 39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768)

display, at 3.8 mm, eDP; typical brightness: 220 nits

39.6-cm (15.6-in), high-denition (HD), white light-emitting diode (WLED), SVA BrightView (1366×768) display, slim 3.2 mm; typical brightness: 200 nits (for eDP TOP (touch on panel)

Supports LVDS (co-layout with eDP1.3 + PSR)

Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors)

DDR3L-1600 dual channel support

One non-customer-accessible/upgradable memory module slot (Intel Pentium and Celeron processors)

DDR3L-1600 single channel support

DDR3-1333 Dual Channel Support (DDR3L-1600 downgraded to DDR3L-1333) (for Intel BayTrail-M)

Supports up to 8 GB of system RAM in the following congurations:

●

8192-MB total system memory (8192×1) or (4096×2)

●

6144-MB total system memory (4096×1) + (2048×1)

●

4096-MB total system memory (4096×1) or (2048×2)

●

2048-MB total system memory (2048×1)

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Single hard drive congurations:

●

2-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm, 9.5-mm

●

1-TB, 5400-rpm + 8 GB NAND hybrid, 9.5-mm

●

750-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

SSHD conguration:

●

1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm

Optical drive Fixed, serial ATA, 9.5-mm tray load

DVD+/-RW Double-Layer SuperMulti

Supports zero power optical drive

Supports M-disc

Supports conguration without optical drive

Webcam/microphone HP TrueVision HD: HD camera - Fixed (no tilt) + activity LED, USB 2.0, M-JPEG, 1280 x 720 by 30 frames per

second

HP Webcam– 640 x 480 by 24 frames per second

Single digital microphone

HP Noise Cancellation enabled

Audio DTS Studio Sound

2 Chapter 1 Product description

Category Description

Dual speakers

Ethernet Integrated 10/100 network interface card (NIC)

Sensor TPM (Trusted Platform Module) 2.0

Wireless Networking Integrated wireless options with single antenna (M.2):

Compatible with Miracast-certied devices

Support for the following WLAN formats:

●

Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter

●

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter

●

Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter

●

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Push-Pull Insertion/Removal

Internal Card One M.2 slot for WLAN

Ports HDMI version 1.4 supporting 1920 ×1080 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 port; left side)

USB 2.0 (2 ports; 1 left side, 1 right side)

AC Smart Pin adapter plug

Headphone/line in jack

Microphone input jack

Keyboard/pointing devices

Power requirements AC adapters:

Batteries:

Security TPM 2.0

Full-size "island style" keyboard with numeric keypad

TouchPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled

Taps enabled by default

Support Windows 8 Modern Trackpad Gestures

65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models

45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models

65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China

1 meter power cord

4-cell, 41-Whr Li-ion battery

3-cell, 31-Whr Li-ion battery

Kensington Security Lock

Category Description

Operating system Preinstalled:

●

Windows 10

●

Windows 10 Professional

●

Windows 10 Home Value Notebook

●

Windows 10 Home High End

●

Windows 10 Professional downgrade to Windows 7 Professional

●

Windows 8.1

●

Windows 8.1 CPPP - China only

●

Windows 7 Professional

●

FreeDOS 2.0

Serviceability End-user replaceable parts:

●

AC adapter

●

Battery

●

Optical drive

4 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while the power is on.

NOTE: The internal display switch is not visible from the outside of the computer.

(2) WLAN antenna* Sends and receives wireless signals to communicate with wireless local area networks

(WLANs).

(3) Webcam light On: The webcam is in use.

(4) Webcam

– or –

3D camera (select products only)

Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.

To use the webcam or 3D camera:

▲

Windows 7: To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam.

▲

Windows 8.1: From the Start screen, type camera, and then select Camera from the list of applications.

▲

Windows 10: Type camera in the taskbar search box, and then select Camera.

NOTE: A 3D camera captures 3D images and displays them on the computer screen. It

includes additional hardware (a 3D camera sensor and a 3D laser projector) plus special software. To learn more about using a 3D camera, open the Intel RealSense app Welcome to Intel RealSense. To access the 3D camera apps, go to the Intel RealSense Technology app.

Display 5

Component Description

(5) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document in Windows 7: Select Start > HP Support Assistant > Next > My computer > User Guides.

To access this document in Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

To access this document in Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

6 Chapter 2 External component identication

Right side

Component Description

(1) Power light

(2) Hard drive light

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display and other components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

share or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the slot.

external drive, printer, scanner or USB hub.

(5)

(6) Optical drive eject button Releases the disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

Optical drive Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help and

Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or stolen.

Right side 7

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter/battery light

(3) Vent Enable airow to cool internal components.

(4) RJ-45 (network) jack/status lights Connects a network cable.

(5) HDMI port Connects an optional video or audio device, such as a high-

(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

denition television, any compatible digital or audio component, or a high-speed High-Denition Multimedia Interface (HDMI) device.

external drive, printer, scanner or USB hub.

(7) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(8) Audio-out (headphone)/Audio-in (microphone)

jack

8 Chapter 2 External component identication

external drive, printer, scanner or USB hub.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this document:

Windows 8.1:

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Windows 10:

Select Start, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

Top

TouchPad

Top 9

Lights

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.

(2) Mute light

10 Chapter 2 External component identication

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Buttons

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the computer.

●

When the computer is on, press the button briey to initiate Sleep.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will result in the loss of

unsaved information.

If the computer has stopped responding and Windows shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

Windows 7:

Select Start > Control Panel > System and Security > Power Options.

Windows 8.1::

▲

From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power

Options.

Windows 10:

▲

Type power in the taskbar search box, and then select Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Top 11

Keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination

with the esc key, or the spacebar.

(3) Windows key Windows 7: Displays the Start menu.

Windows 8.1: Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to the previous

screen.

Windows 10: Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) num lock key Alternates between the navigational and numeric functions on the

integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, it can be used like an external numeric keypad.

12 Chapter 2 External component identication

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers (2) Produce sound.

Bottom 13

Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

●

Microsoft® Certicate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating

systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-approved recovery methods.

14 Chapter 2 External component identication

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

16 Chapter 2 External component identication

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 17

Item Component Spare part

number

(1) Display assembly (39.6-cm [15.6-in] HD)

NOTE: For display assembly spare part information, see Display assembly subcomponents on page 24.

(2) Top cover/keyboard

NOTE: For a list of country codes for the top cover/keyboard, see the table that follows this section.

For use in all black models (HP Notebook and HP 250/256 G4 Notebook) 813974-xxx

For use in black HP 250/256 G4 models with English/French keyboard 824518-DB1

For use in turbo silver HP Notebook models 813975-xxx

For use in white silver HP Notebook models 813976-xxx

For use in purple HP Notebook models 813977-xxx

For use in blue HP Notebook models 813978-xxx

For use in red HP Notebook models 813979-xxx

For use in rose HP Notebook models 831919-001

For use in black HP Notebook models only in India 827540-001

For use in turbo silver HP Notebook models only in India 827541-001

For use in white silver HP Notebook models only in India 827542-001

For use in purple HP Notebook models only in India 827543-001

For use in blue HP Notebook models only in India 827544-001

For use in red HP Notebook models only in India 827545-001

(3) RTC battery 759981-001

(4) System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Windows 7 or non-Windows operating systems

xxxxxx-501: Windows 8.1 Standard operating system

xxxxxx-601: Windows 8.1 Professional or Windows 10 operating system

For use in HP Notebook PC models:

Discrete graphics memory; Non-touch screen models:

●

Intel Core i7-5500U processor and 2 GB of discrete graphics memory

●

Intel Core i5-5200U processor and 2 GB of discrete graphics memory 815245-001,

●

Intel Core i3-5020U processor and 2 GB of discrete graphics memory 825036-001,

●

Intel Core i3-5010U processor and 2 GB of discrete graphics memory 815243-001,

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory 828181-001,

815247-001,

-501, -601

-601

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

UMA graphics memory; non-touch screen models:

●

Intel Core i3-4005U processor and 2 GB of discrete graphics memory 815241-001,

●

Intel Core i3-5005U processor and 1 GB of discrete graphics memory 828180-001,

●

Intel Core i3-4005U processor and 1 GB of discrete graphics memory 815240-001,

●

Intel Pentium N3700 processor and 1 GB of discrete graphics memory 815250-001,

●

Intel Pentium 3825U processor and 1 GB of discrete graphics memory 823924-001,

●

Intel Core i7-5500U processor

●

Intel Core i5-5020U processor 825034-001,

●

Intel Core i5-5200U processor 815244-001,

●

Intel Core i3-5010U processor 815242-001,

●

Intel Core i3-5005U processor 828178-001,

-501, -601

-601

-501, -601

815246-001,

-501, -601

-601

UMA graphics memory, touch screen models:

●

Intel Core i3-4005U processor 815239-001,

●

Intel Pentium N3700 processor 815249-001,

●

Intel Pentium N3540 processor 828189-001,

●

Intel Pentium 3825U processor 823922-001,

●

Intel Celeron N3050 processor 815248-001,

●

Intel Core i5-5010U processor

●

Intel Core i3-5020U processor 825035-001,

●

Intel Core i3-5005U processor 828179-001,

●

Intel Core i3-4005U processor 816811-001,

●

Intel Pentium N3700 processor 816812-001,

-501, -601

-601

-501, -601

816810-001,

-501, -601

-601

-501, -601

Computer major components 19

Item Component Spare part

number

For use in HP 250/256 G4 models:

Discrete graphics memory

UMA graphics memory

●

Intel Pentium 3825U processor 823923-001,

●

Intel Core i5-5200U processor and 2 GB of discrete graphics memory and GLAN

●

Intel Core i3-5005U processor and 2 GB of discrete graphics memory 822042-001,

●

Intel Core i3-4005U processor and 2 GB of discrete graphics memory 816436-001,

●

Intel Core i5-5200U processor and GLAN

●

Intel Core i3-5005U processor and GLAN 822041-001,

●

Intel Core i3-4005U processor and GLAN 816435-001,

●

Intel Pentium N3700 processor 816434-001,

●

Intel Pentium 3825U processor 824453-001,

-501, -601

816437-001,

-501, -601

-601

-501, -601

830209-001,

-601

-501, -601

-601

(5) USB board (includes cable) 813953-001

(6) Memory module (PC3L, 12800, 1600-MHz):

8-GB 693374-005

4 GB 691740-005

2 GB 691739-005

(7) WLAN module:

Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter 792608-005

Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005

Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005

(8) Fan 813946-001

Heat sink assembly (includes replacement thermal materials):

(9a) For use in models with UMA graphics memory and Intel Pentium or Celeron processors (except for

(9b) For use in models with discrete graphics memory and Intel Core processors 815238-001

(9c) For use in models with UMA graphics memory and Intel Core processors 816604-001

●

Intel Celeron N3050 processor 816433-001,

-501, -601

815237-001

Pentium N3540)

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

(9d) For use in models with discrete graphics memory and Intel Pentium or Celeron processors 816603-001

For use in models with UMA graphics and an Intel Pentium N3540 processor (not illustrated) 833733-001

(10) Power connector cable 813945-001

(11) Hard drive (SATA; does not include bracket):

NOTE: The hard drive brackets and connector are available using spare part number 813949-001 or 829319-001 for 1

TB drives.

The hard drive cable is available using spare part number 830311-001.

For use only in HP Notebook models:

For use in all models:

For use only in HP 250/256 G4 Notebook models:

(12) Optical drive board 813956-001

(13) Speakers (includes left and right speakers and cable) 813965-001

(14) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)

For use only in HP Notebook models 813952-001

For use only in HP 250/256 G4 Notebook models 814617-001

(15) Power button board (includes cable) 813955-001

(16) Touchpad button board (includes bracket and cables) 813954-001

(17) Battery:

●

2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 801808-005

●

1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005

●

1-TB, 5400-rpm, 2.5-inch 778192-005

●

750 GB, 5400 rpm hard drive, 2.5 inch 778190-005

●

500-GB, 5400-rpm, 7-mm 778186-005

●

500-GB, 7200-rpm, 7-mm 764211-005

4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

(18) Bottom cover

For use in HP Notebook models:

For use in HP 250/256 G4 Notebook models:

(19) Rubber Kit (includes rear left and right feet) 813963-001

●

With an optical drive 813937-001

●

Without an optical drive 813939-001

●

With an optical drive 814614-001

●

Without an optical drive 816606-001

Computer major components 21

The following table provides country codes for the top cover/keyboard spare part.

For use in country or region

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Canada -DB1 Japan -291 Spain -071

Czech Republic and Slovakia

Denmark, Finland, and Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

Spare part number

-FL1 Latin America -161 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

For use in country or region

Spare part number

For use in country or region

Spare part number

22 Chapter 3 Illustrated parts catalog

+ 98 hidden pages