HP 250 G3 Notebook PC
HP 256 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: April 2015
First Edition: August 2014
Document Part Number: 793336-002
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available on all editions of Windows 8.1. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8.1 functionality. See http://www.microsoft.com for details.
This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 External component identification ................................................................................................................. |
5 |
Display ................................................................................................................................................................... |
5 |
Front ....................................................................................................................................................................... |
6 |
Right side ............................................................................................................................................................... |
6 |
Left side ................................................................................................................................................................. |
7 |
Top ......................................................................................................................................................................... |
8 |
TouchPad ............................................................................................................................................. |
8 |
Lights ................................................................................................................................................... |
9 |
Button .................................................................................................................................................. |
9 |
Keys ................................................................................................................................................... |
11 |
Bottom ................................................................................................................................................................. |
12 |
Labels ................................................................................................................................................................... |
13 |
3 Illustrated parts catalog .............................................................................................................................. |
15 |
Computer major components ............................................................................................................................. |
15 |
Miscellaneous parts ............................................................................................................................................. |
19 |
Display assembly subcomponents ..................................................................................................................... |
21 |
Mass storage devices .......................................................................................................................................... |
22 |
Plastics Kit ........................................................................................................................................................... |
23 |
Rubber Kit ............................................................................................................................................................ |
23 |
Sequential part number listing ........................................................................................................................... |
24 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
31 |
Tools required ...................................................................................................................................................... |
31 |
Service considerations ........................................................................................................................................ |
31 |
Plastic parts ....................................................................................................................................... |
31 |
Cables and connectors ...................................................................................................................... |
31 |
Drive handling ................................................................................................................................... |
32 |
Grounding guidelines ........................................................................................................................................... |
32 |
Electrostatic discharge damage ....................................................................................................... |
32 |
Packaging and transporting guidelines ......................................................................... |
33 |
Workstation guidelines ................................................................................ |
33 |
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
35 |
Component replacement procedures ................................................................................................................. |
35 |
Battery ............................................................................................................................................... |
35 |
Optical drive ...................................................................................................................................... |
37 |
Keyboard ........................................................................................................................................... |
39 |
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... |
43 |
Component replacement procedures ................................................................................................................. |
43 |
Display subcomponents (bezel, webcam, panel) ............................................................................. |
43 |
Top cover ........................................................................................................................................... |
47 |
Power button board .......................................................................................................................... |
50 |
TouchPad button board .................................................................................................................... |
51 |
Hard drive .......................................................................................................................................... |
53 |
WLAN module .................................................................................................................................... |
55 |
Fan ..................................................................................................................................................... |
57 |
Power connector cable ...................................................................................................................... |
59 |
System board .................................................................................................................................... |
60 |
USB board .......................................................................................................................................... |
64 |
Speakers ............................................................................................................................................ |
65 |
Heat sink assembly ........................................................................................................................... |
67 |
RTC battery ........................................................................................................................................ |
70 |
Memory module ................................................................................................................................ |
71 |
Display assembly .............................................................................................................................. |
72 |
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1 ............................................ |
79 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
79 |
Updating the BIOS ................................................................................................................................................ |
79 |
Determining the BIOS version ........................................................................................................... |
79 |
Downloading a BIOS update .............................................................................................................. |
80 |
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... |
80 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. |
81 |
8 Using Setup Utility (BIOS) and System Diagnostics in Windows 7 ..................................................................... |
83 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
83 |
Updating the BIOS ................................................................................................................................................ |
83 |
Determining the BIOS version ........................................................................................................... |
83 |
Downloading a BIOS update .............................................................................................................. |
84 |
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... |
84 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. |
85 |
vi
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux .......................................................... |
87 |
Starting Computer Setup ..................................................................................................................................... |
87 |
Using Computer Setup ......................................................................................................................................... |
87 |
Navigating and selecting in Computer Setup ................................................................................... |
87 |
Restoring factory settings in Computer Setup ................................................................................. |
88 |
Updating the BIOS ................................................................................................................................................ |
88 |
Determining the BIOS version ........................................................................................................... |
88 |
Downloading a BIOS update .............................................................................................................. |
89 |
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... |
89 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. |
90 |
10 Specifications ........................................................................................................................................... |
91 |
Computer specifications ...................................................................................................................................... |
91 |
39.6-cm (15.6-in) display specifications ............................................................................................................ |
92 |
Hard drive specifications ..................................................................................................................................... |
93 |
DVD±RW SuperMulti DL Drive specifications ...................................................................................................... |
94 |
11 Backing up, restoring, and recovering in Windows 8.1 .................................................................................. |
95 |
Creating recovery media and backups ................................................................................................................ |
95 |
Creating HP Recovery media ............................................................................................................. |
95 |
Restore and recovery .......................................................................................................................................... |
96 |
Recovering using HP Recovery Manager .......................................................................................... |
97 |
What you need to know .................................................................................................. |
97 |
Using the HP Recovery partition (select models only) .................................................. |
97 |
Using HP Recovery media to recover ............................................................................. |
98 |
Changing the computer boot order ................................................................................ |
98 |
Removing the HP Recovery partition (select models only) .............................................................. |
98 |
12 Backing up, restoring, and recovering in Windows 7 ..................................................................................... |
99 |
Creating backups ................................................................................................................................................. |
99 |
Creating recovery media to recover the original system ................................................................. |
99 |
What you need to know .................................................................................................. |
99 |
Creating the recovery media ...................................................................... |
100 |
Creating system restore points ...................................................................................................... |
100 |
What you need to know ................................................................................................ |
100 |
Creating a system restore point ................................................................................... |
100 |
Backing up system and personal information ............................................................................... |
100 |
Tips for a successful backup ........................................................................................ |
101 |
What you need to know ................................................................................................ |
101 |
Creating a backup using Windows Backup and Restore .............................................. |
101 |
vii
Restore and recovery ........................................................................................................................................ |
102 |
Restoring to a previous system restore point ................................................................................ |
102 |
Restoring specific files .................................................................................................................... |
102 |
Restoring specific files using Windows Backup and Restore ...................................... |
102 |
Recovering the original system using HP Recovery Manager ........................................................ |
102 |
What you need to know ................................................................................................ |
102 |
Recovering using HP Recovery partition (select models only) .................................... |
103 |
Recovering using the recovery media .......................................................................... |
103 |
Changing the computer boot order ........................................................... |
103 |
13 Backup and Recovery in SUSE Linux ........................................................................................................... |
105 |
Backing up your information ............................................................................................................................. |
105 |
Performing a system recovery .......................................................................................................................... |
105 |
14 Statement of Volatility ............................................................................................................................ |
107 |
Non-volatile memory usage ............................................................................................................................. |
109 |
Questions and answers ..................................................................................................................................... |
111 |
15 Power cord set requirements .................................................................................................................... |
113 |
Requirements for all countries ......................................................................................................................... |
113 |
Requirements for specific countries and regions ............................................................................................. |
114 |
16 Recycling ................................................................................................................................................ |
117 |
Battery ............................................................................................................................................................... |
117 |
Display ............................................................................................................................................................... |
117 |
Index ........................................................................................................................................................... |
123 |
viii
Category |
Description |
|
|
Product name |
HP 250 G3 Notebook PC |
|
HP 256 G3 Notebook PC (for China) |
|
|
Processors |
5th generation IntelR Core processors |
|
IntelR Core i5 processor (EMEA only) |
|
IntelR Core i3 processor (EMEA only) |
|
4th generation Intel Core i processors |
|
Intel Core i5-4210U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz) |
|
Intel Core i3-4030U processor (1.9-GHz, 3-MB L2 cache, 1600-MHz) |
|
Intel Core i3-4010U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz) |
|
Intel Core i3-4005U processor (1.7-GHz, 3-MB L2 cache, 1600-MHz) |
|
3rd generation Intel Core-i processor |
|
Intel Core i3-3217U processor (1.8-GHz, 3-MB L2 cache, 1600-MHz) |
|
Intel Bay Trail M processors |
|
Intel Pentium N3540 processor (2.16-GHz [turbo up to 2.66 GHz], 2-MB L2 cache, 1333-MHz) |
|
Intel Pentium N3530 processor (2.58-GHz, 2-MB L2 cache, 1333-MHz) |
|
Intel Pentium N3520 processor (2.17-GHz [turbo up to 2.42 GHz], 2-MB L2 cache, 1333-MHz) |
|
Intel Celeron N2840 processor (2.16-GHz [turbo up to 2.58 GHz], 1-MB L2 cache, 1333-MHz) |
|
Intel Celeron N2830 processor (2.41-GHz, 1-MB L2 cache, 1333-MHz) |
|
Intel Celeron N2920 processor (1.86-GHz [turbo up to 2.0 GHz], 2-MB L2 cache, 1066-MHz) |
|
Intel Celeron N2820 processor (2.13-GHz [turbo up to 2.4 GHz], 2-MB L2 cache, 1066-MHz) |
|
Intel Celeron N2815 processor (1.86-GHz [turbo up to 2.13 GHz], 1-MB L2 cache, 1066-MHz) |
|
Intel Celeron N2805 processor (1.46-GHz, 2-MB L2 cache, 1066-MHz) |
|
|
Chipset |
Intel Shark Bay ULT One Chip Solution |
|
Intel Lynx Point-LP PCH (Integrated in MCP) |
|
Intel HM76 Express Chipset |
|
Intel Bay Trial-M SoC |
|
|
Graphics |
Internal graphics: |
|
Intel HD Graphics 4400 (4th generation Intel processors) |
|
Intel HD Graphics 4000 (3rd generation Intel processors) |
|
Intel HD Graphics (Intel Bay Trail-M processors) |
|
|
|
Switchable discrete (external) graphics: |
|
Nvidia 820M N15V-GM 1 GB VRAM |
1
Category |
Description |
|
|
|
Nvidia 820M N15V-GM 2 GB VRAM (4th generation Intel processors) |
|
GPU power management enabled at launch |
|
Support DX11 |
|
Support dynamic switching |
|
Support HD Decode and HDMI |
|
|
Panel |
39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA Anti-Glare (1366×768) display, flat |
|
3.8 mm; typical brightness: 200 nits |
|
39.6-cm (15.6-in), high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display, |
|
slim 3.2 mm; typical brightness: 200 nits (for touch solution only) |
|
Touch screen is multi-touch enabled |
|
Supports LVDS |
|
|
Memory |
1 or 2 customer-accessible/upgradable memory module slots (depending on model) |
|
|
|
DDR3L-1600-MHz Dual Channel Support |
|
DDR3L-1333-MHz Dual Channel Support (DDR3-1600 downgrade to DDR3-1333) |
|
DDR3L-1066-MHz Dual Channel Support (DDR3-1600 downgrade to DDR3-1066) |
|
Supports up to 8 GB of system RAM in the following configurations: |
|
● 8192-MB total system memory (8192×1) or (4096×2) |
|
● 6144-MB total system memory (4096×1 + 2048×1) |
|
● 4096-MB total system memory (4096×1) or (2048×2) |
|
● 2048-MB total system memory (2048×1) |
|
|
Hard drives |
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses |
|
Serial ATA |
|
Supports the following hard drives: |
|
● 1-TB, 5400-rpm, 9.5-mm |
|
● 750-GB, 5400-rpm, 9.5-mm |
|
● 500-GB, 7200-rpm, 7.0-mm |
|
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm |
|
● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm |
|
|
Optical drive |
Fixed, serial ATA, 9.5-mm tray load |
|
DVD+/-RW Double-Layer SuperMulti |
|
Supports zero power optical drive |
|
Supports weight saver in optical drive bay |
|
|
Audio/video |
Single digital microphone |
|
HD audio, dual speakers |
|
HP TrueVision HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) |
|
|
Ethernet |
Integrated 10/100 network interface card (NIC) |
|
Integrated 10/100/1000 network interface card (NIC) (UMA, non-touch models only) |
|
|
2 Chapter 1 Product description
Category |
Description |
|
|
|
|
Wireless |
Integrated wireless local area network (WLAN) options by way of wireless module |
|
|
One or two WLAN antennas built into display assembly |
|
|
Compatible with Miracast-certified devices (Windows 8.1; not for models with Intel Pentium or Celeron |
|
|
processors) |
|
|
Single antenna support |
|
|
Support for the following WLAN formats: |
|
|
● |
Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter |
|
● |
Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter |
|
● |
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter |
|
● |
QCA 9565 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter |
|
|
|
External media card |
HP Multi-Format Digital Media Reader |
|
|
Support SD/SDHC/SDXC |
|
|
Push-Pull Insertion/Removal |
|
|
|
|
Ports |
VGA (Dsub 15 pin) supporting 2048 × 1536 external resolution @ 75Hz |
|
|
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz |
|
|
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video |
|
|
RJ-45 (Ethernet, includes link and activity lights) |
|
|
USB 3.0 (1 port) |
|
|
USB 2.0 (2 ports) |
|
|
AC Smart Pin adapter plug |
|
|
Headphone/microphone in combo jack |
|
|
|
|
Keyboard/pointing |
Full-size textured "island style" keyboard with numeric keypad |
|
devices |
TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled |
|
|
||
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Taps enabled by default |
|
|
Support Win8.1+D212 Modern Trackpad Gestures |
|
|
Support PS/2, profile sensor (reserve for SMBus) |
|
|
|
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Power requirements |
AC adapters: |
|
|
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in discrete models |
|
|
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector - non slim for use in UMA models |
|
|
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector, 90 degree plug design for use in India/China |
|
|
1 meter power cord |
|
|
|
|
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Batteries: |
|
|
4-cell, 41-Whr Li-ion battery |
|
|
3-cell, 31-Whr Li-ion battery |
|
|
|
|
Security |
Kensington Security Lock |
|
|
Support Intel Anti-Theft |
|
|
Support Intel IPT |
3
Category |
Description |
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|
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OTP support |
|
|
|
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Operating system |
Preinstalled: |
|
|
● |
Windows 8.1 |
|
● |
Windows 8.1 (CPPP) –China only |
|
● |
Windows 8.1 Pro for Education |
|
● |
Windows 7 (Windows 8.1 Downgrade) |
|
● |
Windows 7 Home Basic |
|
● |
Ubuntu |
|
● |
FreeDOS 2.0 |
|
|
|
Serviceability |
End-user replaceable parts: |
|
|
● |
AC adapter |
|
● |
Battery |
|
● |
Optical drive |
|
● |
Keyboard |
|
|
|
4 Chapter 1 Product description
Component |
Description |
|
|
|
|
(1) |
WLAN antennas (1 or 2)* (select models only) |
Send and receive wireless signals to communicate with wireless local |
|
|
area networks (WLANs). |
|
|
|
(2) |
WWAN antennas (1 or 2)* (select models only) |
Send and receive wireless signals to communicate with wireless wide |
|
|
area networks (WWAN). |
|
|
|
(3) |
Webcam light |
On: The webcam is in use. |
|
|
|
(4) |
Webcam |
Records video and captures photographs. Some models allow you to |
|
|
video conference and chat online using streaming video. |
|
|
To use the webcam in Windows 8.1, from the Start screen, type |
|
|
camera, and then select Camera from the list of applications. |
|
|
|
(5) |
Internal microphone |
Records sound. |
|
|
|
(6) |
Internal display switch |
Turns off the display and initiates Sleep if the display is closed while |
|
|
the power is on. |
NOTE: The internal display switch is not visible from the outside of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 8.1, from the Start screen, type support, and then select the
HP Support Assistant app.
Display 5
Component |
Description |
|
|
Memory card reader |
Reads optional memory cards that store, manage, |
|
share, or access information. |
|
To insert a card: |
|
Hold the card label-side up, with connectors facing the |
|
slot, insert the card into the slot, and then push in on the |
|
card until it is firmly seated. |
|
To remove a card: |
|
Pull the card out of the slot. |
|
|
Component |
|
Description |
|
|
|
(1) |
USB 2.0 ports (2) |
Connect an optional USB device, such as a keyboard, |
|
|
mouse, external drive, printer, scanner or USB hub. |
|
|
|
(2) |
Optical drive (select models only) |
Depending on your computer model, reads an optical |
|
|
disc or reads and writes to an optical disc. |
|
|
NOTE: For disc compatibility information, go to the |
|
|
Help and Support web page. Follow the web page |
|
|
instructions to select your computer model. Select |
|
|
Support & Drivers, and then select Product |
|
|
Information. |
|
|
|
(3) |
Optical drive eject button (select models |
Releases the disc tray. |
|
only) |
|
|
|
|
6 Chapter 2 External component identification
Component |
|
Description |
|
|
|
|
|
(1) |
Security cable slot |
Attaches an optional security cable to the computer. |
|
|
|
NOTE: The security cable is designed to act as a deterrent, but |
|
|
|
it may not prevent the computer from being mishandled or |
|
|
|
stolen. |
|
|
|
|
|
(2) |
Power connector |
Connects an AC adapter. |
|
|
|
|
|
(3) |
AC adapter light |
● |
On: The AC adapter is connected and the battery is |
|
|
|
charged. |
|
|
● |
Off: The computer is using battery power. |
|
|
|
|
(4) |
Vent |
Enables airflow to cool internal components. |
|
|
|
NOTE: The computer fan starts up automatically to cool |
|
|
|
internal components and prevent overheating. It is normal for |
|
|
|
the internal fan to cycle on and off during routine operation. |
|
|
|
|
|
(5) |
External monitor port (select models only) |
Connects an external VGA monitor or projector. |
|
|
|
|
|
(6) |
HDMI port |
Connects an optional video or audio device, such as a high- |
|
|
|
definition television, any compatible digital or audio |
|
|
|
component, or a high-speed HDMI device. |
|
|
|
|
|
(7) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
|
|
|
● |
White: The network is connected. |
|
|
● |
Amber: Activity is occurring on the network. |
|
|
|
|
(8) |
USB 3.0 port |
Connects an optional USB device, such as a keyboard, mouse, |
|
|
|
external drive, printer, scanner or USB hub. |
|
|
|
|
|
(9) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
|
|
jack |
earbuds, a headset, or a television audio cable. Also connects an |
|
|
|
optional headset microphone. This jack does not support |
|
|
|
optional microphone-only devices. |
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide in Windows 8.1, from the Start screen, type support, and then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Left side |
7 |
Component |
|
Description |
|
|
|
|
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|
|
NOTE: Be sure that the device cable has a 4-conductor |
|
|
|
connector that supports both audio-out (headphone) and audio- |
|
|
|
in (microphone). |
|
|
|
|
|
(10) |
Hard drive light |
Blinking white: The hard drive is being accessed. |
|
|
|
|
|
(11) |
Power light |
● |
On: The computer is on. |
|
|
● |
Blinking: The computer is in the Sleep state, a power- |
|
|
|
saving state. The computer shuts off power to the display |
|
|
|
and other unneeded components. |
|
|
● |
Off: The computer is off or in Hibernation. Hibernation is a |
|
|
|
power-saving state that uses the least amount of power. |
|
|
|
|
Top
Component |
|
Description |
|
|
|
(1) |
TouchPad zone |
Moves the on-screen pointer and selects or activates items on |
|
|
the screen. |
|
|
NOTE: The TouchPad also supports edge-swipe gestures. |
|
|
|
(2) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(3) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
8 Chapter 2 External component identification
Component |
|
Description |
|
|
|
|
|
(1) |
Caps lock light |
On: Caps lock is on, which switches the keys to all capital letters. |
|
|
|
|
|
(2) |
Mute light |
● |
Amber: Computer sound is off. |
|
|
● |
Off: Computer sound is on. |
|
|
|
|
(3) |
Wireless light |
On: An integrated wireless device, such as a wireless local area |
|
|
|
network (WLAN) device and/or a Bluetooth® device, is on. |
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Top 9
Component |
Description |
|
|
|
|
Power button |
● |
When the computer is off, press the button to turn on the |
|
|
computer. |
|
● |
When the computer is on, press the button briefly to |
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|
initiate Sleep. |
|
● |
When the computer is in the Sleep state, press the button |
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|
briefly to exit Sleep. |
|
● |
When the computer is in Hibernation, press the button |
|
|
briefly to exit Hibernation. |
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. In Windows 8.1, from the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.
10 Chapter 2 External component identification
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with |
|
|
the fn key. |
|
|
|
(2) |
fn key |
Executes frequently used system functions when pressed in |
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|
combination with the spacebaror the esc key. |
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|
(3) |
Windows key |
(Windows 8.1) Returns you to the Start screen from an open |
|
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app or the Windows desktop. |
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|
NOTE: Pressing the Windows key again will return you to the |
|
|
previous screen. |
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|
(4) |
Action keys |
Execute frequently used system functions. |
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|
|
(5) |
num lk key |
Alternates between the navigational and numeric functions on |
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|
the integrated numeric keypad. |
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|
NOTE: The keypad function that is active when the computer |
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|
is turned off is reinstated when the computer is turned back on. |
|
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(6) |
Integrated numeric keypad |
When num lk has been enabled, it can be used like an external |
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numeric keypad. To alternate between this numeric function |
|
|
and the navigational function (indicated by the directional |
|
|
arrows on the keys), press the num lk key. |
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|
Top 11
Component |
|
Description |
|
|
|
(1) |
Battery lock and unlock latch |
Locks and unlocks the battery in the battery bay. |
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|
|
(2) |
Battery bay |
Holds the battery. |
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|
|
(3) |
Vent |
Enable airflow to cool internal components. |
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|
NOTE: The computer fan starts up automatically to cool |
|
|
internal components and prevent overheating. It is normal |
|
|
for the internal fan to cycle on and off during routine |
|
|
operation. |
|
|
|
(4) |
Battery release latch |
Releases the battery. |
|
|
|
(5) |
Speaker openings (2) |
Produce sound. |
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|
|
12 Chapter 2 External component identification
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 2 places depending on your computer model: Affixed to the bottom of the computer, or located in the battery bay.
●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)Product name
(2)Serial number
(3)Product number
(4)Warranty period
(5)Model number (select models only)
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select models only)
(5)Revision number
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 13
14 Chapter 2 External component identification
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 15
Item |
Component |
Spare part |
|
|
number |
(1)Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen)
NOTE: For display assembly spare part information, see Display assembly subcomponents on page 21.
(2)Keyboard
16 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
number |
|
|
|
|
For use in the United States |
749658-001 |
|
|
|
|
For use in the United Kingdom |
749658-031 |
|
|
|
|
For use in Germany |
749658-041 |
|
|
|
|
For use in France |
749658-051 |
|
|
|
|
For use in Italy |
749658-061 |
|
|
|
|
For use in Spain |
749658-071 |
|
|
|
|
For use in Portugal |
749658-131 |
|
|
|
|
For use in Turkey |
749658-141 |
|
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|
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For use in Greece |
749658-151 |
|
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|
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For use in Latin America |
749658-161 |
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|
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For use in Saudi Arabia |
749658-171 |
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|
|
For use in Hungary |
749658-211 |
|
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|
|
For use in Russia |
749658-251 |
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|
|
For use in Bulgaria |
749658-261 |
|
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|
|
For use in Romania |
749658-271 |
|
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|
|
For use in Thailand |
749658-281 |
|
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|
|
For use in Japan |
749658-291 |
|
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|
|
For use in Belgium |
749658-A41 |
|
|
|
|
For use in Taiwan |
749658-AB1 |
|
|
|
|
For use in South Korea |
749658-AD1 |
|
|
|
|
For use in the Netherlands |
749658-B31 |
|
|
|
|
For use in Slovenia |
749658-BA1 |
|
|
|
|
For use in Israel |
749658-BB1 |
|
|
|
|
For use in Switzerland |
749658-BG1 |
|
|
|
|
For use in French Canada |
749658-DB1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
749658-DH1 |
|
|
|
|
For use in the Czech Republic and Slovakia |
749658-FL1 |
|
|
|
(3) |
Top cover (includes touchpad) |
754214-001 |
|
|
|
(4) |
Power button board (includes cable) |
749650-001 |
|
|
|
(5) |
Touchpad button board (includes bracket) |
749651-001 |
|
|
|
(6) |
WLAN module: |
|
|
|
|
|
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter |
690020-001 |
|
|
|
|
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter |
753077-001 |
|
|
|
|
Realtek RTL8188EE 802.11bgn Wi-Fi Adapter |
709848-001 |
|
|
|
Computer major components 17
Item |
Component |
Spare part |
|
|
number |
|
|
|
|
Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter |
675794-001 |
|
|
|
|
Atheros AR9565 802.11bgn + Bluetooth 4.0 Wi-Fi Adapter |
733476-001 |
|
|
|
|
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter |
753076-001 |
|
|
|
(7) |
USB board (includes cable) |
749649-001 |
(8)System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard
xxxxxx-601: Windows 8.1 Professional
Touch screen models:
● Intel Core i3-3217U processor and UMA graphics |
763753-xxx |
|
|
● Intel Core i3-4005U processor and UMA graphics |
774715-xxx |
|
|
● Intel Core i3-4010U processor and 1 GB of discrete graphics |
763752-xxx |
|
|
● Intel Core i3-4030U processor and 1 GB of discrete graphics |
780126-xxx |
|
|
Non-touch screen models: |
|
|
|
● Intel Celeron N2815 processor and UMA graphics |
761543-xxx |
|
|
● Intel Celeron N2830 processor and UMA graphics |
774711-xxx |
|
|
● Intel Celeron N2840 processor and UMA graphics |
787810-xxx |
|
|
● Intel Pentium N3520 processor and UMA graphics |
761541-xxx |
|
|
● Intel N3530 processor and UMA graphics |
774712-xxx |
|
|
● Intel N3540 processor and UMA graphics |
787809-xxx |
|
|
● Intel Core i3-3217U processor and UMA graphics |
761537-xxx |
|
|
● Intel Core i3-3217U processor and UMA graphics |
761538-xxx |
|
|
● Intel Core i3-3217U processor and 1 GB of discrete graphics |
761540-xxx |
|
|
● Intel Core i3-4005U processor and UMA graphics |
774716-xxx |
|
|
● Intel Core i3-4005U processor, UMA graphics memory, and an Integrated 10/100/1000 NIC (Giga |
785481-xxx |
LAN) |
|
|
|
● Intel Core i3-4005U processor and 1 GB of discrete graphics |
774714-xxx |
|
|
● Intel Core i3-4005U processor and 2 GB of discrete graphics memory in HP 250 and 256 G3 models |
780128-xxx |
|
|
● Intel Core i3-4010U processor and 1 GB of discrete graphics |
761539-xxx |
|
|
● Intel Core i3-4010U processor and UMA graphics |
761536-xxx |
|
|
● Intel Core i3-4030U processor and UMA graphics memory in HP 250 G3 models |
780124-xxx |
|
|
● Intel Core i3-4030U processor and UMA graphics memory in HP 250 and 256 G3 models with an |
786713-xxx |
Integrated 10/100/1000 NIC (Giga LAN) |
|
|
|
● Intel Core i3-4030U processor and 1 GB of discrete graphics memory in HP 250 G3 models |
780125-xxx |
|
|
18 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
number |
|
|
|
|
● Intel Core i3-4030U processor and 2 GB of discrete graphics memory in HP 256 G3 models |
780127-xxx |
|
|
|
|
● Intel Core i5-4210U processor and UMA graphics memory in models |
761535-xxx |
|
|
|
|
● Intel Core i5-4210U processor and UMA graphics memory in HP 250 G3 models with an Integrated |
780119-xxx |
|
10/100/1000 NIC (Giga LAN) |
|
|
|
|
|
● Intel Core i5-4210U processor and 2 GB of discrete graphics memory in HP 250 and 256 G3 models |
780120-xxx |
|
|
|
|
● Intel Core i5 processor and UMA graphics |
780118-xxx |
|
|
|
(9) |
Heat sink assembly (includes replacement thermal materials): |
|
|
|
|
|
For use in models with UMA graphics |
753895-001 |
|
|
|
|
For use in models with discrete graphics |
762728-001 |
|
|
|
(10) |
RTC battery |
759981-001 |
|
|
|
(11) |
Memory module (PC3L, 12800, 1600-MHz): |
|
|
|
|
|
8-GB |
693374-001 |
|
|
|
|
4 GB |
691740-001 |
|
|
|
|
2 GB |
691739-001 |
(12)Hard drive (SATA; does not include bracket):
NOTE: The hard drive bracket is available using spare part number 749648-001.
|
1-GB, 5400-rpm, 2.5-inch |
676521-001 |
|
|
|
|
750 GB, 5400 rpm, 2.5 inch |
634250-001 |
|
|
|
|
500-GB, 7200-rpm, 7-mm |
703267-001 |
|
|
|
|
500-GB, 5400-rpm, 2.5-inch |
669299-001 |
|
|
|
|
320-GB, 5400-rpm, 2.5-inch |
622643-001 |
|
|
|
(13) |
Fan |
753894-001 |
|
|
|
(14) |
Power connector cable |
749647-001 |
|
|
|
(15) |
Speakers (includes left and right speakers and cable) |
749653-001 |
|
|
|
(16) |
Battery: |
|
|
|
|
|
4-cell, 41-Whr, 2.8-Ah Li-ion battery |
740715-001 |
|
|
|
|
3-cell, 31-Whr, 2.8-Ah Li-ion battery |
746641-001 |
|
|
|
(17) |
Base enclosure |
754213-001 |
|
|
|
(18) |
Optical drive (DVD+/-RW Double-Layer SuperMulti) |
750636-001 |
|
|
|
Component |
Spare part number |
HP Smart AC adapter:
Miscellaneous parts 19
Component |
Spare part number |
|
|
|
|
65-W, non-PFC, 4.5 mm (for use in all countries and regions except for the People’s Republic of China |
710412-001 |
|
and India) |
|
|
|
|
|
45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the |
741727-001 |
|
People’s Republic of China and India) |
|
|
|
|
|
Power cord (3-pin, black, 1.00-m): |
|
|
|
|
|
● |
For use in Australia |
755530-011 |
|
|
|
● |
For use in Europe, the Middle East, and Africa |
755530-021 |
|
|
|
● |
For use in Denmark |
755530-081 |
|
|
|
● |
For use in India |
755530-D61 |
|
|
|
● |
For use in Israel |
755530-BB1 |
|
|
|
● |
For use in Japan |
755530-291 |
|
|
|
● |
For use in North America |
755530-001 |
|
|
|
● |
For use in the People's Republic of China |
755530-AA1 |
|
|
|
● |
For use in South Africa |
755530-AR1 |
|
|
|
● |
For use in South Korea |
755530-AD1 |
|
|
|
● |
For use in Switzerland |
755530-111 |
|
|
|
● |
For use in Taiwan |
755530-AB1 |
|
|
|
● |
For use in Thailand |
755530-201 |
|
|
|
● |
For use in the United Kingdom and Singapore |
755530-031 |
|
|
|
Rubber Kit (includes front and rear feet) |
749652-001 |
|
|
|
|
Screw Kit |
749657-001 |
|
|
|
|
Case, top load, for use in HP 250/256 G3 models |
679921-001 |
|
|
|
|
20 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part number |
|
|
|
(1) |
Display bezel (includes Mylar screw covers): |
|
|
|
|
|
For use in HP 250 G3 models |
749644-001 |
|
|
|
|
For use in HP 256 G3 models (China only) |
783998-001 |
|
|
|
(2) |
Display cable (includes display panel cable and webcam/microphone cable) |
749646-001 |
|
|
|
(3) |
Webcam/microphone module |
749654-001 |
|
|
|
(4) |
Antennas (includes wireless antenna cables and transceivers) |
|
|
|
|
|
For use in models without a touch screen |
749638-001 |
|
|
|
|
For use in models with a touch screen |
774163-001 |
|
|
|
(5) |
Hinges (left and right) |
749655-001 |
|
|
|
|
For use in models without a touch screen |
749655-001 |
|
|
|
|
For use in models with a touch screen |
774166-001 |
|
|
|
(6) |
Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) |
|
|
|
|
|
Non-touch screen |
750635-001 |
|
|
|
|
Touch screen |
774165-001 |
|
|
|
Display assembly subcomponents 21
Item |
Component |
Spare part number |
|
|
|
(7) |
Display enclosure: |
|
|
|
|
|
For use in touch screen models |
774164-001 |
|
|
|
|
For use in non-touch screen models |
749641-001 |
|
|
|
Item |
Component |
Spare part number |
|
|
|
(1) |
Optical drive (DVD+/-RW Double-Layer SuperMulti) |
750636-001 |
|
|
|
(2) |
Hard drive, SATA; does not include bracket): |
|
|
|
|
|
1-GB, 5400-rpm, 2.5-inch |
676521-001 |
|
|
|
|
750 GB, 5400 rpm, 2.5 inch |
634250-001 |
|
|
|
|
500-GB, 7200-rpm, 7-mm |
703267-001 |
|
|
|
|
500-GB, 5400-rpm, 2.5-inch |
669299-001 |
|
|
|
|
320-GB, 5400-rpm, 2.5-inch |
622643-001 |
|
|
|
|
Hard drive bracket |
749648-001 |
|
|
|
22 Chapter 3 Illustrated parts catalog