HP 2500C, 2500CM User Manual

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2500C/CM

Professional Series Color Printer

USER’S GUIDE

Acknowledgments

HP ColorSmart II, HP PhotoREt II and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

Windows is a trademark of Microsoft Corporation.

Adobe is a U.S. registered trademark of Adobe Systems Incorporated.

PostScript 3 is a trademark of Adobe Systems Incorporated.

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Edition 1 – February 1999

2500C/CM

Printer Basics

System Requirements 1 Printer Features and Benefits 1 Printer Parts and Locations 2 Control Panel Layout 2 Control Panel Keys 3 LEDs 3

Setting Up

Step 1 - Unpack the Printer 4 Step 2 - Remove All Tapes from the Printer 5 Step 3 - Connect Cables 5 Step 4 - Set LCD language Preference 6 Step 5 - Install Ink Cartridges 7 Step 6 - Install Printheads 8 Step 7 - Load Paper in Tray 2 9 Step 8 - Load Paper in Tray 3 11 Step 9 - Align Printheads 12 Step 10 - Install the Printer Software 13

Basic Printing Tasks

Loading the Trays 15

Loading Media in Tray 1 15

Loading Media in the Rear Manual Feed 16 Monitoring and Replacing Ink Cartridges 16 Replacing Printheads 17 Using the HP 2500C Series Printer Software 18

PCL Printer Software Components 18

Changing Print Settings 19

Changing Print Options 19 Using the Printer on a Network 19 Printing with Special Features and Options 19

Maintaining the Printer

Clean Printheads 21 Align Printheads 21 Calibrate Color 22

Contents

Installing the PostScript Module 22

Installing Additional Memory 25

LCD Messages

Control Panel Menus 27

Overview 27 Paper Handling Menu 28 Diagnostics Menu 29 Information Menu 29 Self Test Menu 30 Print Quality Menu 30 Printing Menu 31 IO Menu 32 Resets Menu 32 Configuration Menu 33 MIO Menu 33 PostScript Menu 33

Understanding Printer Messages 34

Troubleshooting

General Troubleshooting Tips 37

Non-Recoverable Error 38 Troubleshooting Feature in Toolbox 38

To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 95, 98 and NT 4.0 38

To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 3.1x 38

Printer does not Print 39 Partial or Blank Page Printed 39 Bad or Poor Print Quality 40 Text or Graphics are Cut Off 40 Garbage Printed 41 Clearing Paper Jams 41 Tips for Avoiding Paper Jams 42 Printhead Diagnostics 42

Understanding the Diagnostic Test 44

Customer Support 45

HP Supplies and Accessories 48

Printer Specifications 50

Minimum Printing Margins 54

Hewlett-Packard Limited Warranty Statement 55

Declaration of Conformity 57

Regulatory Notices 59

2500C/CM

Congratulations on your purchase of an HP 2500C/CM Professional Series Color Printer.

System Requirements

Please ensure that you have the following computer setup: Minimum: Windows 3.1x: 486DX-66, 8MB RAM

Windows 95/98: 486DX-100, 8MB RAM Windows NT 4.0/5.0: 486DX-100, 16MB RAM Macintosh System 7.5.3 or later: 68040, 8MB RAM

Recommended: Windows 3.1x: Pentium 150/166, 16MB RAM

Windows 95/98, Pentium 150/166, 16MB RAM Windows NT 4.0, Pentium 150/166, 32MB RAM Macintosh System 8 or later: Power PC, 16MB RAM

50MB Free HardDisk space for 11” x 17” or A3 size printing. Graphics intensive files may require more disk space.

Printer Features and Benefits

Seamless Workgroup Integration with Robust Network Features

• The HP 2500C/CM Color Printer supports all major networking operating systems and protocol.

• Easy printer setup, configuration and network printing management with HP JetAdmin and WebJetAdmin.

• The HP 2500CM Printer supports Adobe PostScript 3 for true document portability.

• User-friendly LCD and Key Panel for easy printer configuration, status and error messaging and reduced MIS intervention.

Printer Basics

Significant Cost Savings and Speed Gains with HP’s New Modular Ink Delivery System (MIDS).

• New half-inch printheads print larger swathes to achieve significant speed gains of up to 9.5 ppm black, 7.5 ppm color.

• HP’s new Modular Ink Delivery System communicates with a smart chip built into each printhead and ink cartridge to monitor ink levels and printhead life.

• Printing in color becomes more affordable with lower costs per page.

Exceeds your Workgroup’s Color Expectations with HP PhotoREt II (up to 13”x19”)

• PhotoREt II uses the smallest ink drop size to create more shades of color, smoother transitions between tones, and crisper-looking output on any paper.

• Prints up to 13”x19” / A3 oversize when you need it.

Printer Parts and Locations

Paper

Knob

Tray 1/

Output Tray

Tray 2

Top C ov er

Tray 3

Printhead Latch

Power Button

Extended Tray Cover

Printhead Access Cover

Ink Cartridge Door

Back Panel

Rear Access Door

Control Panel Layout

Menu Button

Item Button

Value Button

Select Button

LCD Panel

Cancel Job

Button

Attention (Red)

Ready (Green)

(Go)

Control Panel Keys

(Go) • Places the printer either online or offline.

• Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online.

• Allows the printer to continue printing with a warning message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.

• Exits the Control Panel menus. (To save a selected Control Panel setting, first press the [Select] button.)

• Displays non-recoverable error codes.

[Cancel Job] Cancels the print job that the printer is processing. The time it takes

to cancel depends on the size of the print job. (Press it only once.)

[Menu] Cycles through the Control Panel menus. To print a menu map from

the Control Panel:

1. Press [Menu] until SELF TEST MENU appears.

2.Press [Item] until PRINT MENU MAP appears.

3. Press [Select] to print the menu map.

For information on each menu item, see LCD Messages.

[Item] Cycles through the selected menu’s items.

[Value] Cycles through the selected menu item’s values.

[Select] • Saves the selected value for that item. An asterisk (*) appears next

to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset unless you reset all factory defaults from the [RESETS] menu.

• Prints the selected printer information page from the Control Panel.

LEDs

There are 2 lights or LEDs on the printer:

Led Indicators Color Function

Ready LED Green Is lit up when the printer is printing, in

normal state, OR when it is online.

Attention LED Red Blinks when the printer is in an error state,

OR requires attention.

For more information, see Troubleshooting section.

h, i

2500C/CM

Step 1 - Unpack the Printer

1. Check that the following items are included with the printer:

a. Power Cord b. Four HP No. 10 Ink Cartridges

(black, cyan, magenta and yellow)

c. Four HP No. 10 Printheads

(black, cyan, magenta and yellow)

d. Extended Tray Cover e. Setup Poster f. Getting Started Guide g. Quick Reference Guide h. Starter CD i. HP JetDirect CD (HP 2500CM printer only)

2. Prepare printer location. The location requirements for the printer are:

• A sturdy, level surface for placement

• Space allowance around the printer

745 mm

• A well ventilated room

• No exposure to direct sunlight or chemicals, including ammonia

based cleaning solutions

• Adequate power supply

• A stable environment – no abrupt temperature or humidity

685 mm

changes

• Relative humidity 20% to 80%

• Room temperature 59° to 95°F (15° to 35°C)

337 mm

532 mm

2500C/CM

1. Remove the four tapes securing the printer. Open the top cover and remove the fifth tape from the inside of the printer.

Step 2 - Remove All Tapes from the Printer

2500C/CM

1. Ensure that the computer is turned off.

2. Plug the power connector firmly into the printer’s power socket.

3. Plug the power plug into an electrical outlet.

To connect the printer directly to the computer:

1. Connect the printer end of the parallel cable firmly to the parallel port on the printer.

2. Snap both clips onto the notches on the connector.

3. Connect the computer end of the parallel port on your computer and tighten the screws on the connector.

The HP 2500CM Professional Series Color Printer comes with a built-in HP JetDirect internal print server.

To connect the HP 2500CM printer to the network, plug the network cable into the network port on the print server. For more information on configuring the printer in a network environment, refer to the Network Guide which is available on your HP 2500C/CM Starter CD.

Step 3 - Connect Cables

2500C/CM

You can set the LCD Panel to display printer messages in one of the following languages:

• English • Norwegian

• German • Finnish

• French • Swedish

• Dutch • Danish

• Portuguese • Polish

• Italian • Czech

• Spanish • Russian

To do so:

1. Ensure that the printer is turned off.

2. Press and hold [Menu] and turn on the printer.

3. Continue to hold down [Menu] until the LCD displays “LANG = X” (where “X” is the current language setting).

4. Press [Value] to scroll through the language list.

5. Press [Select] to choose and confirm your language selection.

Step 4 - Set LCD Language Preference

2500C/CM

Step 5 - Install Ink Cartridges

1. Press the Power button to turn on the printer.

2. Lift to open the Ink Cartridge door.

3. Remove all four ink cartridges from their packaging and insert each ink cartridge into its own color-coded slot. Make sure that each cartridge

is pressed firmly into place.

2500C/CM

Step 6 - Install Printheads

1. Make sure that the Ink Cartridge Door is open. Grasp the side of the Printhead Access Cover and lift up firmly to snap the cover open and completely remove it from the printer. You may have to use some force to open the cover.

Note: If the cradle cannot be found under the cover, it means that the tape securing the cradle has not been removed. Open the Top Cover, remove the tape securing the cradle, turn off the printer and turn on again.

2. Make sure the printer is turned ON. The cradle will move away slightly. Open the purple printhead latch by

lifting the latch from the rear. Pull the latch forward and down to release the latch hook from the purple carriage lock. Then lift and push the latch toward the back of the printer.

3. Remove each printhead from its package.

Remove the protective tape from each printhead.

Insert each printhead into its own color-coded socket.

Push the printheads down firmly.

4. Close the printhead latch. Be sure that the hook on the printhead latch catches the carriage lock.

Note: You may have to use some force to close the printhead latch.

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5. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the cover with the tabs on the printer.

6. Lower and snap to close the cover.

7. Close the Ink Cartridge Door.

2500C/CM

Note: Tray 2 is a fixed tray. Tray 1 has to be removed before Tray 2 can be accessed.

Tray 2 is designed to hold up to 150 sheets of paper and can accomodate paper sizes such as Letter, A4, Legal, B4, A3, 11” x 17”, 13” x 19” and 330 x 483 mm.

Step 7 - Load Paper in Tray 2

1. Remove Tray 1 and set it aside.

2. If you are loading paper sizes such as B4, A3, 11” x 17” and 330 x 483 mm, unlock the tray lock, extend the tray and re-lock the tray lock.

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3. Unpack the Paper Length and Width guides.

4. Insert the Paper Length guide into the slot of the paper size you wish to load.

5. Insert the Paper Width guide into the slot of the paper size you wish to load.

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6. Insert paper, print side down into the printer.

7. Tap the left side of the stack of paper to ensure that it is flush against the right side of the tray.

8. Replace Tray 1.

9. If Tray 2 is extended, place the Extended Tray Cover over the tray.

10. On the Control Panel, press [Menu] until PAPER HANDLING MENU appears.

11. Press [Item] to select TRAY 2 TYPE=

12. Press [Value] to select the media type you have loaded into the tray and press [Select].

Click to see a video clip of the load Letter, A4 or Legal paper.

Click to see a video clip of the load B4, A3, 11” x 17”, 13” x 19”

or 330 x 483 mm paper.

2500C/CM

Step 8 - Load Paper in Tray 3

Note: Tray 3 is designed to hold up to 250 sheets of paper and can accommodate

paper sizes such as Letter, A4, Legal, B4, A3, 11” x 17”, 13” x 19” and 330 x 483 mm.

1. Grasp the sides of Tray 3 and pull it out of the printer.

2. If you are loading paper sizes such as B4, A3, 11” x 17” and 330 x 483 mm, unlock the tray lock, extend the tray and re-lock the tray lock.

3 4 5

3. Unpack the Paper Length and Width guides.

4. Insert the Paper Length guide into the slot of the paper size you wish to load.

5. Insert the Paper Width guide into the slot of the paper size you wish to load.

6. Load paper by aligning the paper edge to the Paper Length guide first. Tap the other end of the paper to ensure that the paper is properly loaded. Tap the left side of the stack of paper to ensure that it is flush against the right side of the tray.

7. Re-insert Tray 3 into the printer.

8. If Tray 3 is extended, place the Extended Tray Cover over the tray.

9. On the Control Panel, press [Menu] until PAPER HANDLING MENU appears.

10. Press [Item] to select TRAY 3 TYPE=

11. Press [Value] to select the media type you have loaded into the tray and press [Select].

Click to see a video clip of the load Letter, A4 or Legal paper.

Click to see a video clip of the load B4, A3, 11” x 17”, 13” x 19”

2500C/CM

Step 9 - Align Printheads

1. Press [Menu] until DIAGNOSTICS MENU appears.

2. Press [Item] until ALIGN PRNT-HDS appears.

3. Press [Select]

4. The printer will print a page with 5 sets of alignment patterns.

5. In each set (A, B, C, D, or E) select the most aligned (straightest) pair of lines (1, 2, 3, 4 or 5).

6. Enter the corresponding numbers in the Control Panel by pressing [Value].

7. When you have entered a value for a set, press [Item] to move to the next.

8. When you have finished entering the values, press [Select].

9. The printer will print a confirmation page consisting of 2 squares and a cross.

10. Check the confirmation page to see if the lines on the squares and the cross are aligned.

11. Re-align the printheads if the confirmation page is not satisfactory.

2500C/CM

Before you can use the printer, you must install the printer software. To install the printer software, you need at least 8 MB of RAM and Microsoft Windows 3.1x, 95 or 98 installed in your computer.

To install the printer software in Windows NT 4.0, you need at least 16 MB of RAM and Windows NT 4.0 installed in your computer.

Installing the PCL Printer Software from the Starter CD into a PC

Note: The Starter CD includes a utility to easily copy the HP 2500C/CM software to

3.5-inch high-density diskettes as well as to copy files to a server. This allows you to

use the diskettes to install the software on systems that do not have a CD-ROM drive.

1. Start Microsoft Windows and make sure no other Windows

applications are running.

2. Insert the Starter CD into your CD-ROM drive. The installation

program will run automatically.

3. Click the Printer Driver option followed by Install in the CD menu to

install your printer software or Download to download the printer software to either a hard disk, network drive or floppy disks. If installation does not automatically run, follow the instructions below.

Installing PCL Printer Software from Floppy Disks (or the Starter CD, if the installation program does not run automatically)

1. Start Microsoft Windows and make sure no other Windows

applications are running.

2. Insert Disk 1 into your computer’s floppy drive (or the CD into the

CD-ROM drive).

3. Select File, Run in Windows 3.1 or select Start, Run in Windows

95/98/NT 4.0.

4. At the Command Line Box,

• For floppy disk installation, type the letter of your computer’s

floppy disk drive followed by :\SETUP (for example, a:\setup).

• For CD installation, type the letter of your computer’s CD-ROM

drive followed by :\INSTALL (for example, d:\install).

5. Follow the instructions that appear on the screen to complete

installation.

Step 10 - Install the Printer Software

Customizing the Printer Software

You may choose to customize the printer software so that certain items or features such as Toolbox and bi-directional printing will be disabled the next time you install the printer software. This feature is useful if you want to install a customized configuration on several computers in a network.

To do this:

1. Download the printer software. During download, you will be asked if

you wish to customize the printer software. If you choose not to, you may run the Installer Configuration Utility later by double-clicking on the HPINSCFG.EXE icon in the driver directory of the Starter CD.

2. Choose the options you wish to install.

3. Click OK.

4. The printer software will be installed according to this configuration

the next time you run SETUP.EXE

Installing the PostScript Printer Software into a PC

Note: The PostScript Printer Software is available when you purchase a HP 2500CM Printer or the HP 2500C PostScript upgrade kit. For more information, see HP Supplies and Accessories.

1. Start Microsoft Windows and make sure no other Windows

applications are running.

2. Insert the PostScript CD into your CD-ROM drive.

3. Select File, Run in Windows 3.1 or select Start, Run in Windows

95/98/NT4.0.

4. At the Command Line Box, type the letter of your computer’s

CD-ROM drive followed by: \INSTALL (for example, d:\install).

5. Follow the instructions that appear on the screen to complete

instructions.

2500C/CM

Basic Printing Tasks

Loading the Trays

The HP 2500C/CM Professional Series Color Printer has 3 paper trays and 1 Rear Manual Feed for superior paper handling capabilities.

Tray 1 - This tray holds up to 10 sheets of paper. It is recommended that you use this tray for media types and sizes that are seldom used.

Tray 2 - This tray holds up to 150 sheets of paper. It is recommended that you use this tray to hold paper that is commonly used.

For instructions on how to load paper into Tray 2, see Step 7 in the Setting Up section.

Tray 3 - This tray holds up to 250 sheets of paper. It is recommended that

you use this tray to hold paper that is commonly used.

For instructions on how to load paper into Tray 3, see Step 8 in the Setting Up section.

Rear Manual Feed - The Rear Manual Feed is designed to provide a

straight paper path for printing on thicker media (up to 0.3mm) such as cardstock or labels without bending. This paper path allows you to print only 1 sheet at a time.

Loading Media in Tray 1

1. Set your printer software to pick paper from Tray 1 and print your

document.

For more information on how to set your print settings, please refer to section on Changing Print Settings.

2. After sending your print job to the printer, the LCD panel will display the message "TRAY 1 LOAD [TYPE] [SIZE]" where [TYPE] and [SIZE] are the media type and size as specified in your printer software.

3. Slide the paper width guide to its outermost position.

4. Insert up to 10 sheets of paper along the right side of Tray 1, print side down, until it stops.

5. Slide the paper width guide in until it stops at the edge of the paper.

6. Press the button to print.

Click to see a video clip of the above procedure.

Loading Media in the Rear Manual Feed

1. Set your printer software to pick paper from Rear Manual Feed and print your document.

For more information on how to set your print settings, please refer to the section on Changing Print Settings.

2. After sending your print job to the printer, the LCD panel will display the message "MNL FEED LOAD [TYPE] [SIZE]" where [TYPE] and [SIZE] are the media type and size as specified in your printer software.

3. Insert the media into the Rear Manual Feed at the back of the printer, making sure that the edge of the sheet is aligned with the alignment mark on the left side of the slot. Wait for the printer to grip the media before releasing it.

4. Press to start printing.

Click to see a video clip of the above procedure.

Monitoring and Replacing Ink Cartridges

The printer monitors and shows the amount of ink left in each ink cartridge on the LCD. When the ink in a particular ink cartridge is about to be used up, a warning message will appear on the LCD Panel. At this point, your ink cartridge will still have enough ink left in it for a few more print jobs. However, it is recommended that you get a replacement ready as soon as this warning message appears.

When the ink in a particular ink cartridge has fully run out, the LCD will display a message [X INK OUT, REPLACE CART] (where X is the color of the cartridge). When this happens, you will not be able to print until the corresponding cartridge is replaced.

To do this:

1. Lift to open the Ink Cartridge Door.

2. Remove the ink cartridge from its packaging and insert it into its own color-coded slot.

3. Push down the ink cartridge firmly.

Click to see a video clip of the above procedure.

Note: Use only original No. 10 HP ink cartridges. The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even damaging the printer. HP does not guarantee non-HP cartridges or damage

to the printer resulting from the use of non-HP cartridges. For more information on HP Supplies and Accessories, refer to page 48.

Replacing Printheads

If the printheads are faulty, the printer will show an error message and the printer will stop printing. When this happens, replace the printhead.

For more information, refer to the Troubleshooting section.

1 2 3

1. Ensure that the printer is on.

2. Open the Ink Cartridge Door.

3. Grasp the side of the Printhead Access Cover and lift firmly to snap the cover open and remove it from the printer. You may have to use some force to open the cover.

4 5

4. Release the printhead latch by pulling it towards you to unhook. Once unhooked, bring the latch towards the back of the printer.

5. Remove the damaged printhead by lifting it out of its socket.

6 7

8 9

6. Remove the new printhead from its package.

7. Remove the protective tape from the printhead.

8. Insert the new printhead into its color-coded slot.

9. Push the printhead down firmly.

10. Close the printhead latch. Be sure that the hook on the printhead latch

catches the carriage lock. You may have to use some force to close the printhead latch.

11. Ensure that the Ink Cartridge Door is lifted. Align the tabs of the

cover with the tabs on the printer.

12. Lower and snap to close the cover.

13. Close the Ink Cartridge Door.

14. Align the printheads.

Click to see a video clip of the above procedure.

Refer to Step 9 – Align Printheads on page 12.

Using the HP 2500C Series Printer Software

The HP 2500C Series color printer comes with 2 printer software that make printing from Windows-based programs faster and easier. The PCL driver is available for both the HP 2500C and the HP 2500CM printers. The PostScript driver is available for the HP 2500CM printer and is also found in the HP 2500C PostScript Upgrade Kit.

PCL Printer Software Components

The HP 2500C printer driver comes with the following components:

• Toolbox program provides access to all the information you need

when using the printer. It also provides printer status information such as current print job and current print settings and the ability to cancel your print job.

• Uninstaller provides an easy and efficient way to uninstall the printer

software and remove all entries pertaining to the printer software from the Windows registry.

• Access HP Web Site provides links to HP web sites for the latest

printer software, product and support information.

• WebReg is an internet registration utility that allows you to register

your printer through the Internet. Registration entitles you to receive prompt information about software upgrades and future HP products.

Changing Print Settings Select Your Printer

To use your HP 2500 Series color printer, make sure that it is selected as the default printer.

In Windows 95, 98 or NT 4.0:

1. Click Start, select Settings followed by Printers.

2. Click the HP 2500C Series Printer icon to select it.

3. From the File menu, select Set As Default, then close the window.

In Windows 3.1

1. In the Program Manager, open the Main program group.

2. Double-click Control Panel to open it, then double-click Printers.

3. Select the HP 2500C Series Printer from the Installed Printers list, and then click Set As Default Printer.

4. Click Close and exit the Control Panel.

Changing Print Options

The HP 2500C Print Settings dialog box allows you to select printing options such as paper type and print quality that are not provided by the software application.

You can change the print settings for the current documents from your software program. This procedure will vary depending on the software program you are using.

1. Select either Print, Print Setup or Printer Setup from the File menu.

2. Click Printer, Setup, Options or Properties depending on your software application.

3a. If you click Printer in step 2, you will need to click Options, then Setup. 3b. If you click Setup, you will either see the HP Print Settings right

away, or you will need to click Options.

3c. If you click Options, you will need to click Setup. 3d. If you click Properties, you will see the HP 2500C Print Settings

dialog box right away.

4. Change the settings in the HP 2500C Print Settings dialog box.

Using the Printer on a Network

The HP 2500C Professional Series Color Printer has a slot where you may install one of the supported HP 2500C JetDirect MIO print servers.

Note:

• For a list of supported JetDirect MIO Print Servers, please refer to our web site at www.hp.com/go/hp2500.

Printing with Special Features and Options

The HP 2500C Series PCL printer driver allows you to create exciting and impactful documents easily. These features and options will help you to produce professional-looking documents like direct mailers, brochures, large spreadsheets, newsletters and extra large posters from your desktop.

HP ZoomSmart Scaling Technology

Allows you to automatically enlarge or reduce your printout.

Watermark

Allows you to create light-colored text that appears “behind” the document’s main text. When you print, the text appears faintly on the printout like the watermarks found on elegant stationery.

Mirror Image

Allows you to print a laterally inverted image of your page.

Print Page Border

Allows you to print dotted lines on the border of your document for cropping or marking purposes.

Billboard

Allows you to enlarge your page and prints sections of that page onto several sheets of paper to form a large poster. You may also use this feature to print a C or A-2 size document on 2 pieces of 11” x 17” or A3 size media by choosing the 1 x 2 option.

Handouts

Enables you to print 2, 4 or 8 pages of your document onto a single sheet of paper.

Booklet

Enables you to print 2 pages onto a single larger sheet and reorders the page sequencing so that the printouts can be folded in half to form a booklet.

2-sided Printing

Allows you to print on both sides of a page.

Select a Special Feature

1. Click on the Features tab in the print settings.

Settings.

See Changing Print

2. Select the required feature or option. You may only select one feature at a time and a combination of options.

Note: Click on Help for explanations and descriptions of the various features and options.

3. Change the necessary print settings and proceed to print your document.

Note: For more information on printing using these special features, see the topic “Print with Special Features” on the “How Do I? ” tab in the HP 2500C series Toolbox on your computer desktop.

2500C/CM

This section contains information on utilities for maintaining the printer. They include:

• Cleaning Printheads

• Aligning Printheads

• Calibrating Color

Clean Printheads

Whenever print quality noticeably decreases it is a good idea to perform the “ Clean Printheads” utility either through the HP 2500C Toolbox on your computer or from the Control Panel on the printer.

Maintenance Tab of the Toolbox if you wish to clean the printheads from the Toolbox.

The “Clean Printheads” utility consists of 3 levels of cleaning. Each level of cleaning uses some ink to clear the printheads. It is recommended that you start with Level 1 before proceeding to subsequent levels. Note that Level 3 takes the longest and uses the most ink.

To run the “Clean Printheads” utility through the Control Panel:

1. Press [Menu] until DIAGNOSTICS MENU appears.

2. Press [Item] to select either CLEAN PRNT-HDS LEVEL 1, 2 or 3.

3. Press [Select] to clean printheads.

Align Printheads

Although you may not notice misalignment in your printouts, it is recommended that you run the “Align Printheads” utility whenever the LCD displays the message "PRNT-HDS NOT ALIGNED". This ensures that you have the best possible print quality.

Maintaining the Printer

Please refer to the

You may align the printheads either through the Toolbox or from the Control Panel. Please refer to the Maintenance Tab of the Toolbox if you wish to align the printheads from the Toolbox.

To run the “Align Printheads” utility through the Control Panel:

1. Press [Menu] until DIAGNOSTICS MENU appears.

2. Press [Item] until ALIGN PRNT-HDS appears.

3. Press [Select].

4. The printer will print a page with 5 sets of alignment patterns.

5. In each set (A, B, C, D or E) select the most aligned (straightest) pair of lines (1, 2, 3, 4 or 5).

6. Enter the corresponding numbers in the Control Panel by pressing [Value].

7. When you have entered a value for a set, press [Item] to move to the next.

8. When you have finished entering the values press [Select].

9. The printer will print a confirmation page consisting of 2 squares and a cross.

10. Check the confirmation page to see if the lines on the squares and the cross are aligned.

11. Re-align the printheads if the confirmation page is not satisfactory.

Calibrate Color

If the color tints of your documents have shifted towards yellow, magenta or blue, run the “Calibrate Color” utility to balance the color tints. It is not advisable to calibrate color unless the shifts in color tints are visible.

To run the “Calibrate Color” utility:

1. Double-click on the HP 2500C Toolbox icon on your computer desktop.

2. Click on Maintenance tab.

3. Click on Calibrate Color and follow the instructions on the screen.

2500C/CM

The HP 2500CM Color Printer comes with the PostScript 3 module pre-installed. The HP 2500C Color Printer can be upgraded to a PostScript printer by installing the HP 2500C PostScript Upgrade Kit.

See Supplies and Accessories.

PostScript Printing Memory Requirements

The HP 2500C Color Printer has 4 MB of memory installed. After you install the PostScript Module, you will get an additional 8MB of memory.

1. Put on the anti-static wrist strap and clip the other end to a grounded

metal piece.

Note: Failure to do so may damage the printer or the memory module.

Installing the PostScript Module

2. Switch off your printer and remove all cables from the back of the printer.

3. Lift up the 2 rear door latches to open the Rear Access Door.

4. Loosen the 4 screws on the metal panel to remove it.

5. Remove the PostScript 3 Module from its package. DO NOT touch the metal connection points.

6. Position the PostScript 3 Module as shown in the illustration, and insert it into Slot 1 or 2.

7. Push in the PostScript 3 Module until the 2 clips snap into place.

PS FW VER

8. Lift the plastic flap, place the metal panel on the Rear Access Door and fasten the screws.

9. Reconnect all cables to the back of the printer and power ON the printer.

10. To verify installation of the PostScript 3 Module select the PostScript Firmware Version option in the Information Menu from the keypanel.

11. The installed PostScript Firmware Version is displayed on the LCD panel.

X.X.X

12. Install the PostScript 3 software from the accompanying CD. Refer to the back of the CD jacket for installation instructions.

2500C/CM

Professional Series Color Printer

PostScript CD

2500C/CM

Installing Additional Memory

If your printer has the PostScript module installed, you may install up to 64 MB of additional memory.

See Supplies and Accessories

To do so:

1. Put on the anti-static wrist strap and clip the other end to a grounded metal piece.

Note: Failure to do so may damage the printer or the memory module.

2. Switch off your printer and remove all cables from the back of the printer.

3. Lift up the 2 rear door latches to open the Rear Access Door.

4. Loosen the 4 screws on the metal panel to remove it.

5. Insert the SIMM into SLOT 3 or 4 at a 45° angle.

6. Rotate the top of the SIMM until it is upright and clicks into position.

7. Lift the plastic flap, place the metal panel on the Rear Access Door and fasten the screws.

8. Reconnect all cables to the back of the printer and power ON the printer.

9. Press [MENU] until INFORMATION MENU appears. Press [ITEM] until CHECK TOTAL RAM SIZE appears and press [SELECT]. The LCD display should show the total amount of memory installed.

2500C/CM

Control Panel Menus

Overview You can perform most routine printing tasks from the computer through the printer driver. This is the most convenient way to change settings on the printer. See the Help files associated with the printer software, or for more information,

You can also change the printer settings from the printer’s Control Panel.

The following table lists the Menu items and possible values for the printer. Additional menu items can appear in the Control Panel, depending on the hardware modules installed in the printer.

refer to the Windows Printing section.

LCD Messages

Paper Handling Menu

Item Values Explanation

TRAY 2 TYPE=PLAIN PLAIN Set the value to correspond with the

HP INKJET/HEAVY paper type currently loaded in Tray 2. HP PHOTO TRNSPRNCY/IRON PLAIN: Plain Paper RAPID TRNSPRNCY

HP INKJET/HEAVY: HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper

HP PHOTO: HP Premium Photo Paper

TRNSPRNCY/IRON: HP Premium Transparency Film or HP Iron-on T-shirt Transfers

RAPID TRNSPRNCY: HP Premium Inkjet Rapid-Dry Transparencies.

Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time:

• HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper

• HP Premium Transparency Film and HP Iron-on T-shirt Transfer

TRAY 3 TYPE=PLAIN PLAIN Set the value to correspond with the paper

HP INKJET/HEAVY type currently loaded in Tray 3. HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY PLAIN: Plain Paper

HP INKJET/HEAVY: HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper

HP PHOTO: HP Premium Photo Paper

TRNSPRNCY/IRON: HP Premium Transparency Film or HP Iron-on T-shirt Transfers

Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time:

• HP Premium Inkjet Paper and HP Premium Inkjet Heavyweight Paper

• HP Premium Transparency Film and HP Iron-on T-shirt Transfer

Diagnostics Menu

Item Explanation

ALIGN PRNT-HDS This item aligns the printheads to ensure the printout is of the best

possible print quality.

For more information see section on Align Printheads.

CLEAN PRNT-HD: This item cleans the printheads. Level 1 is the basic level and should LEVEL 1 be performed first.

For more information see section on Clean Printheads.

CLEAN PRNT-HD: This item cleans the printheads. Level 2 is more thorough than Level 1, LEVEL 2 but it should be performed only when Level 1 cleaning does not solve

the print quality problem.

Printheads.

For more information see section on Clean

CLEAN PRNT-HD: This item cleans the printheads. Level 3 is most thorough, but it LEVEL 3 should be performed only when Level 2 cleaning does not solve the

print quality problem as it uses the most ink.

see section on Clean Printheads.

For more information

PERFORM TRAY 2 This item performs a paper path test on Tray 2. When this is selected, PAPER PATH TEST the printer will pick paper from Tray 2 until all the paper has been

ejected.

PERFORM TRAY 3 This item performs a paper path test on Tray 3. When this is selected, PAPER PATH TEST the printer will pick paper from Tray 3 until all the paper has been

ejected.

PERFORM TRAY 1 This item performs a paper path test on Tray 1. When this is selected, PAPER PATH TEST the printer will pick paper from Tray 1 until all the paper has been

ejected.

Information Menu

Item Explanation

CHECK INK LEVEL This item displays the amount of ink remaining in each ink cartridge.

BASE FW VER This item displays the firmware version of the printer.

PS FW VER This item displays the PostScript firmware version of the printer.

MIO FW VER This item displays the MIO print server firmware version.

CHECK TOTAL This item displays the total amount of RAM installed in the printer. RAM SIZE

SERVICE ID This item displays the Service Identification Number of the printer.

This number is needed when you call the HP Customer Care Center for support.

Self Test Menu

Item Explanation

PRINT MENU MAP The Menu Map shows the layout of the Control Panel menu items.

PRINT PS FONT LIST The PS Font List shows all the PS fonts currently available to the printer.

PRINT DIAGNOSTIC The Diagnostic Page shows general printer information and current PAGE network parameters.

PRINT EXT The Extended Diagnostic Page shows printer information that is useful DIAGNOSTIC PAGE for troubleshooting.

Print Quality Menu

Item Values Explanation

PRINT QUALITY= NORMAL NORMAL: Normal mode delivers high quality NORMAL ECONOFAST output and is the recommended setting for

BEST speed and quality. Normal mode is the

default setting for most paper types.

ECONOFAST: Draft quality printing. EconoFast mode prints faster than Normal mode and delivers comparable output. Using EconoFast will also cut down on the frequency of replacing your ink cartridges because it uses less ink. EconoFast printing is available only when you select plain paper or transparency as the paper type.

BEST: High quality printing. Best mode produces the highest print quality for all paper types. However, Best mode prints more slowly than Normal mode for most documents.

Printing Menu

Item Values Explanation

PAPER=LETTER LETTER Set the paper size.

LEGAL 13 x 19 A4 A3 11 x 17 JISB4

ORIENTATION= PORTRAIT Determine the default orientation of print PORTRAIT LANDSCAPE on the page.

Note: It is best to set the page orientation from the printer software or software application

APPEND CR TO LF= NO Select YES to append a carriage return to a

YES line feed encountered in backward-compatible

PCL jobs (pure text, no job control). Some environments indicate a new line using only the line feed control code. This option allows the user to append the required carriage return to each line feed.

IO Menu

Item Values Explanation

IN JOB TIMEOUT= 5 to 300 Select the amount of time (in seconds) that 15 the printer will wait within a print job before

ending it. When the data from a print job fails to be sent to the printer completely, the printer will wait for the specified number of seconds. After that, it will abort the job and carry on to process the next print job. Press [Value] once to change the setting by increments of 1 or hold down [Value] to scroll.

OUT JOB TIMEOUT= 0 to 300 Select the amount of time (in seconds) that 15 the printer will wait for the next print job

before switching to another port. This is useful especially when your printer is connected to 2 different ports such as the parallel port and the network port. Press [Value] once to change the setting by increments of 1 or hold down [Value] to scroll.

I/O CHANNEL 0 to 300 Select the amount of time (in seconds) that TIMEOUT=120 the printer will receive data from a port

before switching to the next port. When the printer is connected to different ports with data being sent to it simultaneously from these ports, the printer will be able to toggle between ports so that jobs sent through all ports will be given similar priority. Press [Value] once to change the setting by increments of 1 or hold down [Value] to scroll.

Resets Menu

Item Explanation

RESET TO FACTORY This item performs a simple reset and restores most of the factory SETTINGS (default) settings. This item also clears the input buffer for the active I/O.

RESET ACTIVE I/O This item performs a simple reset and clears the input and output CHANNEL buffers (for the active I/Os only).

RESET ALL I/O This item performs a simple reset and clears the input and output CHANNELS buffers for all I/Os.

RESET MIO TO This item resets the MIO print server and restores most of the FACTORY SETTINGS factory (default) settings.

Configuration Menu

Item Values Explanation

PERSONALITY= AUTO Select the default printer language AUTO PCL (personality).

PS Possible values are determined by which

valid languages are installed in the printer. For example, if you have the PS module installed, you will be able to select between AUTO, PCL or PS.

Normally you should not change the printer language (the default is AUTO). If you change it to a specific printer language, the printer will not automatically switch from one language to another unless specific software commands are sent to the printer.

MIO Menu

The MIO print server that is installed controls this menu and it varies accordingly. Please refer to the documentation that comes with the print server for more information.

PostScript Menu (for HP 2500CM printer or with the HP 2500C PostScript Upgrade Kit only)

Item Values Explanation

PRINT PS ERRORS= OFF Select ON to print the PS error page when OFF ON PS errors occur.

JAM RECOVERY= AUTO Determine how the printer behaves when a AUTO ON paper jam occurs.

OFF

AUTO: The printer automatically selects the best mode for printer jam recovery (usually ON). This is the default setting.

ON: The printer automatically reprints pages after a paper jam is cleared.

OFF: The printer does not reprint pages following a paper jam. Printing performance might be increased with this setting.

COPIES=1 1 to 99 Set the default number of copies by

selecting any number from 1 to 99. Press [Value] once to change the setting by increments of 1 or hold down [Value] to scroll.

Understanding Printer Messages

Note: [ ] in the Message column indicate variables.

Message Explanation Solution

OFFLINE The printer is offline. Press to set the printer online.

CANCELING JOB The printer is canceling

the current print job.

[COLOR] INK OUT, One of the ink cartridges Replace the appropriate cartridge. REPLACE CART (black, cyan, magenta

or yellow) is out of ink.

[COLOR] CART One of the ink cartridges Replace the appropriate cartridge. FAULTY, REPLACE (black, cyan, magenta

or yellow) is faulty.

[COLOR] CART One of the ink cartridges Insert the appropriate cartridge. MISSING, INSERT (black, cyan, magenta or

yellow) is missing.

[COLOR] PRNT-HD One of the printheads Replace the appropriate printhead. FAULTY, REPLACE (black, cyan, magenta

or yellow) is faulty.

[COLOR] PRNT-HD One of the printheads Insert the appropriate printhead. MISSING, INSERT (black, cyan, magenta

or yellow) is missing.

PRNT-HD ACCESS The Printhead Access Close the cover and press to resume COVER OPEN Cover is open. printing.

TOP COVER OPEN The Top Cover is open. Close the cover and press to resume

printing.

PAPER JAM, OPEN There is paper jammed Open the Top Cover to remove paper. TOP COVER in the printer. When finished, close the Top Cover and

press to resume printing.

CARRIAGE JAM, The Carriage is jammed. Open the Top Cover to clear obstruction. OPEN TOP COVER When finished, close the Top Cover and

press to resume printing.

CARRIAGE JAM, The Carriage is jammed. Open the Printhead Access Cover to OPEN ACC COVER remove obstruction. When finished, close

the Printhead Access Cover and align printheads.

LEFT BACK PANEL The left side of the Back Open the Rear Access Door and ensure OUT Panel has not been that the left side of the panel is

inserted properly. properly installed.

RIGHT BACK The right side of the Open the Rear Access Door and ensure PANEL OUT Back Panel has not that the right side of the panel is

been inserted properly. properly installed.

TRAY 2 PAPER One of the Paper Guides Insert the missing Paper Guide back into GUIDE REMOVED in Tray 2 has been removed. Tray 2.

TRAY 3 OPEN OR Tray 3 is either open or one Ensure that both the Paper Guides are GUIDE REMOVED of its Paper Guides has properly installed and that Tray 3

been removed. is inserted into the printer.

TRAY 1 LOAD You have chosen to print Load the paper type and size as [TYPE] [SIZE] from Tray 1 or the media specified in the LCD panel and press

you have selected differs to continue printing. You may from those in Trays 2 and 3. set the printer to print with existing

media in Tray 2 or Tray 3 by either pressing [Value] or without loading media in Tray 1.

MNL FEED LOAD You have chosen to print Load the paper type and size as [TYPE] [SIZE] through the Rear Manual specified in the LCD panel into the

Feed. Rear Manual Feed located at the back

of the printer and press to continue printing.

TRAY [NUMBER] The specified tray is empty. Load the paper size and type which EMPTY, LOAD & this tray has been set up for. If you PRESS wish to change the paper size setting of

this tray, please

Paper.

refer to section on Load

USE [TYPE] The media you have chosen Press to print or [Value] to select [SIZE] INSTEAD? differs from those in Trays 2 other options.

and 3 and you have either pressed [Value] or without loading media in Tray 1.

PRESS TO To continue your present CONTINUE task, press the button.

MEDIA IN TRAY 1, The media in Tray 1 may Remove the media in Tray 1 and press REMOVE not be the type or size the button to resume printing.

that is specified in your current print job. If you wish to print through Tray 1, set

your print setting to pick from Tray 1 and send the print job before putting media in Tray 1.

WRONG MEDIA The media type which the Do one of the following: TYPE, [ACTION] printer has detected is not • Press to continue printing.

the type specified in your • Load the correct media and press . print settings. • Cancel the current print job by

pressing the [Cancel Print] button.

UNEXPECTED The specified paper size Reload the correct media into the tray PAPER SIZE is different from the and print again.

paper size in the selected input tray. The output was truncated to fit the paper in the printer. Some output may have been lost.

PRNT-HDS NOT The printheads have not Align the printheads. ALIGNED been aligned. For best

For instructions see Align Printheads.

print quality, align the printheads before the next print job.

NON HP [COLOR] A non-HP ink cartridge Use original HP ink cartridges. CART has been detected. HP

does not guarantee non-HP cartridges. The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even damaging the printer.

[COLOR] CART One of the ink cartridges Be prepared to replace the mentioned NEAR EXPIRY (black, cyan, magenta or color ink cartridge.

yellow) is near expiry. To obtain optimum print quality, it is recommended that you do not use expired ink cartridges.

[COLOR] PRNT-HD One of the printheads Be prepared to replace the mentioned NEAR EXPIRY (black,cyan, magenta or printhead.

yellow) is near expiry. To obtain optimum print quality, it is recommended that you do not use expired printheads.

[COLOR] INK LOW One of the ink cartridges Be prepared to replace the mentioned

(black, cyan, magenta or color ink cartridge. yellow) is low on ink. You may still continue to print with this cartridge until the ink has totally run out.

ROTATE, REINSERT The printer has finished Remove the stated number of [NUMBER] PG TO printing one side of a pages from Tray 1, rotate the pages TRAY [NUMBER] 2-sided document. The and reload them into the specified

pages need to be reloaded tray, print side. Press to continue for printing to resume. printing. You can set the printer to

pick from Tray 1 by loading the paper into Tray 1 and pressing .

REINSERT The printer has finished Remove the stated number of pages [NUMBER] PG TO printing one side of a from Tray 1 and reload them TRAY [NUMBER] 2-sided document. The into the specified tray, print side down.

pages need to be reloaded Press to continue printing. You can for printing to resume. set the printer to pick from Tray 1 by

loading the paper into Tray 1 and pressing .

LCD Error Type Example Function

Recoverable Offline,

Non-Recoverable ERROR CODE: Your printer may have a hardware

2500C/CM

This chapter documents the different troubleshooting tools and steps that can be used to assist you in diagnosing and solving most printer problems.

General Troubleshooting Tips

1. Check the printer LCD panel. If the printer LCD panel displays a Recoverable error message instructions on how to resolve the problem.

INK LOW, etc. for information on how to resolve such

XXXX problem. Turn off the printer wait for a

2. Check the LEDs on the printer. If the red LED is blinking, this means that the printer is in an error state or it requires attention. If both the LEDs are blinking, the printer is in a non-recoverable error state.

Troubleshooting

refer to Understanding Printer Messages for

Refer to Understanding Printer Messages

errors.

few seconds and then turn it on again. If the message persists, call HP.

Non-Recoverable Error

If the LCD panel displays a non-recoverable error message or if the printer is in a non-recoverable error state:

1. Turn off your printer by pressing the Power button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer.

2. If the printer powers on and recovers from the error state, you should see the message “READY” on the LCD panel.

3. Make sure that the tapes covering the ink nozzles and electrical contacts on all the printheads have been removed.

For information on how to remove the tapes, see section on Replacing Printheads.

4. If the error persists we recommend that you call HP for assistance. Please have the following information ready:

• the model

• the printer serial number

• the error code number

Troubleshooting Feature in Toolbox

If a printing problem occurs, you can use the online troubleshooting feature built into your HP 2500C Series Toolbox. In the Toolbox, click the Troubleshooting tab. The troubleshooting information in the HP 2500C Series Toolbox is designed to help you diagnose and solve most printing problems that can occur.

To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 95, 98 and NT 4.0:

1. Double-click the HP 2500C Series Toolbox icon on your computer desktop or click on Start, select Programs, followed by HP 2500C Series program group, followed by HP 2500C Toolbox.

2. Click on the Troubleshooting tab, then follow the instructions on your computer screen.

To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 3.1x:

1. Double-click the HP 2500C Series Toolbox icon in the HP 2500C Series Printer program group.

2. Click on the Troubleshooting tab, then follow the instructions on your computer screen.

The following is a summary of the troubleshooting tips found in the Toolbox:

Printer does not Print

• Check the power

Make sure the power cord is connected firmly to the printer and to a working outlet, and that the printer is turned ON. The green Ready LED should be lit and the LCD should display “READY”.

• Check printer setup

Make sure your HP 2500C Series printer is selected as the current or default printer.

• Check printer port selection

Make sure that the correct port is selected and that the printer is connected to your printer properly. If your printer is connected to a switch box, make sure that you have selected the correct switch. If your printer is on a network, ensure that you have mapped to the correct port.

• Print a Diagnostic Page

Printing a Diagnostic Page will verify if the printer is functioning properly. To print the diagnostic page:

1. Press [Menu] until SELF TEST MENU appears

2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.

3. Press [Select] to print the diagnostic page.

• Check network setup

If your printer is shared on a network, make sure that it is properly setup in the network environment. See the Network Guide as well as the documentation provided by your network vendors.

• Check for paper feed problem

Make sure that paper is loaded correctly in the trays and that paper is not jammed in the printer. Check the printer LCD panel for paper jam messages.

See section on Load Paper.

If paper is jammed in the printer, see section on Clearing Paper Jams.

Partial or Blank Page Printed

• Check the printhead for tape

New printheads are shipped with a protective tape that covers the nozzles. Make sure that the protective tape covering each printhead is removed.

• Check printer setup

Make sure your HP 2500C Series printer is selected as the current or default printer.

• Tray 3 pulled out during printing.

If Tray 3 is pulled out of the printer when it is printing, the job will be canceled and the page will be ejected. Wait until the page has been printed and ejected from the printer before removing the tray.

Bad or Poor Print Quality

• Check print quality setting

Check the printer setting which you have selected for this print job in the printer software. While the EconoFast settings print faster and uses less ink, it may cause text to appear faded or colors to appear dull. Select Normal or Best Print Quality in the HP print settings dialog box.

See “Change print settings” on the “How do I?” tab in the HP 2500C Series Printer Toolbox.

• Check paper type setting

When printing on transparencies or other special media types, select the corresponding media type in the HP print settings dialog box.

See “Print on various paper types and sizes” on the “How do I?” tab in the HP 2500C Series Printer Toolbox.

• Clean printheads

Whenever print quality deteriorates, it is advisable to clean the printheads.

See section on Clean Printheads for instructions.

Text or Graphics are Cut Off

• Check margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer.

paper sizes see Minimum Printing Margins.

For information on the printer margins for the various supported

• Check page orientation

The page orientation that you have selected may not be correct for the document you are printing. Check your print settings and try printing again.

• Tray 3 pulled out during printing.

Garbage Printed

• Check cable connection

Check that the printer and/or network cables are securely connected to the printer. If you are using a parallel cable, ensure that it is also firmly connected to the computer.

• Check printer setup

Make sure your HP 2500C Series printer is selected as the current or default printer.

• Check document file

Your document may be corrupted. Try printing another file from the same software application.

• Disable bi-directional communication or stop sharing printer port with another device

A probable cause for this problem is that there is a conflict between the printer and other port sharing devices such as zip drives or scanners.

If you are running Windows 3.1, do not share the printer port with another device. If you are running Windows 95, 98 or NT 4.0, disable bi-directional printing.

Clearing Paper Jams

If paper is jammed in the printer, follow these instructions to clear the jam:

1. Remove all media from trays 1, 2 and 3. Pull out any paper that is visibly stuck.

2. Lift the Top Cover and pull out any paper that may be stuck.

3. If you are unable to free the jammed paper, pull out the handle of the Paper Knob, pull the knob away from the printer and rotate to remove the paper.

4. If the LCD still reports a paper jam, go to the back of the printer and lower the Rear Access Door by lifting the two rear door latches.

5. Remove the Back Panel by pressing the two catches inwards.

6. Pull out any paper that may be stuck inside.

7. Replace the Back Panel and make sure it fits securely.

8. Close the Rear Access Door and turn on the printer.

Click to see a video clip of the above procedure.

Tips for Avoiding Paper Jams

• Make sure nothing is blocking the paper paths.

• Do not overload the trays. Tray 1 holds up to 10 sheets of paper; Tray 2 holds up to 150 sheets and Tray 3 holds up to 250 sheets.

• Load the paper correctly.

• Do not use paper that is curled or crumpled.

Printhead Diagnostics

When the LCD Panel displays the message "PRNT-HD DIAG PRESS ", it means that one or more of the printheads may be faulty. You will need to diagnose which printhead is faulty and replace it before you can continue printing.

This process requires you to remove all the printheads and then re-inserting one printhead at a time in the sequence of black, cyan, magenta and yellow.

To diagnose the faulty printhead:

1. Open the Printhead Access Cover and unlock the printhead latch.

2. Remove the cyan, magenta and yellow printheads and close the Printhead Access Cover.

3. The LCD Panel will display the message "DETECTING..." as it checks the printhead.

4. If the message "B PRNT-HD FAULTY, PRESS " appears, it means that the black printhead is faulty. If this happens, press the button. Remove the Printhead Access Cover and replace with a new black printhead. Fasten the printhead latch and close the Printhead Access Cover to verify that the new printhead is working. If the message "B PRNT-HD OK, PRESS " appears, it means that the black printhead is working.

5. Follow the sequence found in step 4 with each of the remaining printheads to verify functionality.

6. Isolate the faulty printhead by this method, and replace it with a new one.

2500C/CM

The Diagnostic Test page is a valuable tool for troubleshooting. This will help verify if the printer is working. To print a Diagnostic Test:

1. Press [Menu] until SELF TEST MENU appears

2. Press [Item] until PRINT DIAGNOSTIC PAGE appears.

3. Press [Select] to print the diagnostic page.

The Diagnostic Test page looks like this:

Understanding the Diagnostic Test

The Diagnostic Test page is divided into four sections:

Item Description

1 Printer Information shows general printer information such

as Firmware version number, Model and Service ID.

2 Built-in Bitmap Fonts shows the type of fonts that is resident

in your printer. This is different from the TrueType fonts that are installed in your computer.

3 Printhead Information monitors and displays the status of

your printhead. If these bars are printed properly, it shows that the printheads are in working order.

4 Ink Cartridge Information displays the amount of ink left in

each ink cartridge.

2500C/CM

HP FIRST

HP FIRST is an automated information fax retrieval service which provides toll-free, 24-hour technical information to you by fax. Call HP FIRST at the following telephone numbers:

For US and Canada (800) 333-1917

For customers in Europe: U.K. 0800 96 02 71

For service in English outside U.K. + 31 20 681 5792 Austria 0600 8128 Belgium (Dutch) 0800 11906 Belgium (French) 0800 17043 Denmark 800 10453 Finland 800 13134 France 0800 905900 Germany 0130 810061 Italy 1678 59020 Norway 800 11 319 Portugal 05 05 31 33 42 Spain 900 993123 Sweden 020 795743 Switzerland (French) 0800 551 526 Switzerland (German) 0800 551 527 The Netherlands 0800 022 2420

Customer Support

For customers in Asia-Pacific Australia 613 9272 2627 China 86 10 6564 5735 Hong Kong 2506 2422 India 9111 622 6420 Indonesia 21-352 2044 Korea 822 769 0543 Malaysia 03 298 2478 New Zealand 64 09 356 6642 Philippines (65) 275 7251 Singapore 275 7251 Taiwan (02) 719 5589 Thailand 662 661 3511

The HP Customer Care Center can be reached at any of the following numbers. For U.S. (208) 323-2551

For Canada (905) 206-4663

For Latin America Argentina (541) 787 4061/69 Brazil 55 11 709 1444 Chile 562 800 360999 Mexico city 01-800-22147000/1-800-9052900 Mexico Guadalajara (525) 264 2075 Mexico Monterey 91800 22147 Venezuela 582 239 5664

For Europe Africa/Middle East 41 22/780 71 11 Austria 0660 6386 Belgium (Dutch) 02 6268806 Belgium (French) 02 6268807 Czech Republic 42 (2) 471 7327 Denmark 3929 4099 Finland 203 47288 France 01 43 62 34 34 Germany 180 5258 143 Greece 0168 96 411 Hungary 36 (1) 252 4505 Ireland 01662 5525 Italy 02 264 10350 Norway 22 11 6299 Poland 48 22 37 50 65 Portugal 01 441 7199 Russia 7095 923 50 01

Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 80 11 11 The Netherlands 020 606 8751 Turkey 90 1 224 59 25 United Kingdom 0171 512 5202

For Asia-Pacific Australia (61-3) 9272-8000 China 86 10 6564 5959 Hong Kong 800 96 7729 India 9111 682 6035 Indonesia 21 350 3408 Korea (82-2) 3270-0700 Malaysia 03 295 2566 New Zealand 09 356-6640 Philippines 2 867 3551 Singapore 272 5300 Taiwan 866-2-7170055 Thailand 02 661 4011 Vietnam 8823 4530

2500C/CM

Number Description

Accessories C3289A HP 2500C PostScript Upgrade Kit C2950A IEEE 1284-Compliant Parallel Cable 2m C2951A IEEE 1284-Compliant Parallel Cable 3m C4543A HP 64 MB (2 x 32 MB) 60ns EDO SIMM C3648A HP 32 MB (2 x 16 MB) 60ns EDO SIMM C3647A HP 16 MB (2 x 8 MB) 60ns EDO SIMM

Any HP JetDirect MIO print server cards

Printheads C4800A HP Black No.10 Printhead C4801A HP Cyan No.10 Printhead C4802A HP Magenta No.10 Printhead C4803A HP Yellow No.10 Printhead

Ink Cartridges C4844A HP No.10 Large Black Ink Cartridge C4841A HP No.10 Cyan Ink Cartridge C4842A HP No.10 Yellow Ink Cartridge C4843A HP No.10 Magenta Ink Cartridge

HP Supplies and Accessories

HP Bright White Inkjet Paper C1857A US B-size, 200 sheets: 11 x 17 in. C1858A A3, 200 sheets: 297 x 420 mm C1824A US Letter, 500 sheets: 8.5 x 11 in. C1825A A4, 500 sheets: 210 x 297 mm

HP Premium Inkjet Paper C1855A US B-size, 100 sheets: 11 x 17 in. C1856A A3, 100 sheets: 297 x 420 mm 51634Y US Letter, 200 sheets: 8.5 x 11 in. 51634Z A4, 200 sheets: 210 x 297 mm

HP Premium Inkjet Heavyweight Paper C1852A US Letter, 100 sheets: 8.5 x 11 in. C1853A A4, 100 sheets: 210 x 297 mm

HP Premium Photo Paper C6058A US B-size, 100 sheets: 11 x 17 in. C6059A A3, 20 sheets: 297 x 420 mm C6039A US Letter, 15 sheets: 8.5 x 11 in. C6040A A4 (European ), 15 sheets: 210 x 297 mm C6043A A4 (Asian ), 15 sheets: 210 x 297 mm

HP Premium Transparency Film C3834A US Letter, 50 sheets: 8.5 x 11 in. C3828A US Letter, 20 sheets: 8.5 x 11 in.

C3835A A4, 50 sheets: 210 x 297 mm C3832A A4, 20 sheets: 210 x 297 mm

HP Premium Inkjet Rapid-Dry Transparencies C6051A US Letter, 50 sheets: 8.5 x 11 in. C6053A A4, 50 sheets: 210 x 297 mm

HP Iron-On T-Shirt Transfers C6049A US Letter, 10 sheets: 8.5 x 11 in. C6050A A4, 10 sheets: 210 x 297 mm

HP Greeting Card Paper C1812A US Letter, 20 sheets, 20 envelopes C6042A A4, 20 sheets, 20 envelopes

HP White Labels 92296A 1” x 2 92296B 1

/8” Addressing Labels

/3” x 4” Addressing Labels 92296C 1” x 4” Addressing Labels 92296D 2” x 4” Shipping Labels 92296E 3 92296F 92296K 8

/3” x 4” Shipping Labels

/2” x 1 3/4” Return Address Labels

/2” x 11” White Full Sheet Labels

92296L 99.1 x 38.1 mm Addressing Labels 92296M 99.1 x 33.8 mm Addressing Labels 92296N 63.5 x 38.1 mm Addressing Labels 92296P 100 x 51 mm Addressing Labels 92296R 199.6 x 289 mm, Full Sheet Labels C4296A 99.1 x 67.7 mm, Parcel Labels C4297A 63.5 x 46.6 mm Addressing Labels

2500C/CM

Printer Specifications

Print Method Plain paper drop on-demand thermal inkjet printing

Print Speed

Black Black Text Letter / A4 11 x 17 / A3

Econofast Mode 9.5 ppm 5.5 ppm Normal Mode 8 ppm 4 ppm Best Mode 8 ppm 4 ppm

Print Speed

Color Color Highlights Letter / A4 11 x 17 / A3

Econofast Mode 9.5 ppm 5 ppm Normal Mode 6.5 ppm 3.8 ppm Best Mode 6 ppm 3.4 ppm

Mixed Text & Graphics Letter / A4 11 x 17 / A3

Econofast Mode 7.5 ppm 4.5 ppm Normal Mode 3.5 ppm 2 ppm Best Mode 1.4 ppm 1 ppm

Full Page Color Highlights Letter / A4 11 x 17 / A3

Econofast Mode 3.5 ppm 1.5 ppm Normal Mode 1.8 ppm 0.8 ppm Best Mode 0.4 ppm 0.3 ppm

Approximate figures. Exact speed is dependent on the system

configuration, software program, and document complexity

Black Resolution Up to 600x600 dpi

Color Resolution PhotoREt II for photo quality

Printhead Nozzles 304 black, 912 color (304 per color printhead)

Printer Command HP PCL 3 enhanced Language Adobe

PostScript®3™ (with HP 2500CM only)

Font Capability HP FontSmart v2.5 (110 TrueType fonts for Windows)

HP FontSmart software provides easy-to-use font management capabilities 136 PostScript fonts with Adobe PostScript 3 (Euro $ symbol supported)

Memory HP 2500C

4 MB standard RAM

HP 2500CM

12 MB standard RAM Two 72-pin SIMM slots for additional memory (EDO, 60ns) expansion up to a total of 76 MB

Connectivity / Network HP 2500C Management Network-capable printer for DOS and Windows environments

HP PCL 3 Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98

Centronics parallel, IEEE 1284 compliant One network interface slot accepts optional HP MIO Print Servers with support for Novell Netware, Microsoft LAN Manager, Windows for Workgroups, Windows NT, IBM LAN Server, Unix environment

HP2500CM

Network-ready printer for DOS and Windows environments. HP PCL 3 Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98

Centronics parallel, IEEE 1284 compliant HP MIO 10/100T/BNC print server with support for Novell Netware Microsoft LAN Manager, Windows for Workgroups, Windows NT, IBM LAN Server, Unix environment Supports networking protocols IPX/SPX, TCP/IP, DLC/LLC, and NetBEUI

Adobe PostScript 3 drivers for Windows

Automatic switching between languages and ports.

HP JetAdmin printer management software provides easy printer setup, configuration and management. Latest versions available from HP’s web site (http://www.hp.com/go/jetadmin) HP WebJetAdmin printer management software available from HP’s web site ( http://www.hp.com/go/webjetadmin ) for simple installation, configuration and management from a common web browser.

Paper Handling Standard input capacity of 400 sheets through two trays of 150

sheet and 250 sheet capacity. Standard output capacity of 150 sheets (face-up) Rear Manual Feed – single sheet only Tray 1 (Input / Output Tray) – Sheets: up to 10, Cards: up to 4 Tray 2 (Upper Tray) – Sheets: up to 150, Cards: up to 60

Tray 3 (Lower Tray) – Sheets: up to 250 All input paths handle standard media sizes (as listed on page 15) up to 13” x 19” (Super A3) Additionally, Tray 1 and the Rear Manual Feed support media sizes from 4” x 6” (101.6 mm x 152.4 mm) to 13” x 19” (330 mm x 483 mm) Built-in media size sensors prevents printing on the wrong media size.

Paper Size Handling Minimum Width: 76.2 mm (4 in.) x 127.0 mm (6 in.)

Maximum Width: 330 mm (13 in.) x 483 mm (19 in.)

Maximum Print PCL: 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media Area PostScript: 289.56 mm (11.4 in.) x 441.96 mm (17.4 in.) or 302.26 mm

(11.9 in.) x 426.72 mm (16.8 in.) on 13 in. x 19 in. media.

Recommended All input paths handle the following paper weights with the rear Media Weight straight-through paper path handling up to 0.3mm thickness of paper

Paper: 60 to 135 g/m Cards: 110 to 200 g/m

(16 to 36 lb. Bond)

(110 lb. Index)

Straight-through path: up to 0.3 mm thickness (0.012 in.) or

220 g/m

(110 lb. Index)

Smart Software Built-in printer software features: Features HP ZoomSmart scaling technology, Billboard, Handout (N-up printing),

Mirror, Watermark, Print Preview, Quick Sets, laserJet Margin Emulation, 2-sided Printing, Booklet

Media Size/Type Paper: Super B 13 x 19 in. (330 x 483 mm ), U.S. Tabloid 11 x 17 in., U.S.

Legal 8.5 x 14 in., U.S. Letter 8.5 x 11 in., Executive 7.25 x 10.5 in.*, Statement 5.5 x 8.5 in.*, European Super A3 330 x 493 mm*, European A3 297 x 420 mm, A4 210 x 297 mm, European A5 148.5 x 210 mm*, European A6 105 x 148.5 mm*, B4 257 x 364 mm, European B5 182 x 257 mm*, Custom*

Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297 mm Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in.; European A6

card 105 x 148.5 mm; Postcard 100 x 148 mm Labels: U.S. Labels, 8.5 x 11 in.; European A4 labels, 210 x 297 mm

* These media sizes are only supported in Tray 1 and the Rear Manual Feed

Control Panel Intuitive operation and complete, easy-to-understand messages

Two-line LCD display and 2 LEDs Buttons: (Go), Job Cancel, Menu, Item, Value, Select Indicators: Attention, Ready Messages can be displayed in 14 languages: English, French, Italian, German, Spanish, Portuguese, Dutch, Norwegian, Finnish, Swedish, Danish, Polish, Czech and Russian

Operating Operating temperature: 5 Environment Recommended operating conditions: 15

Storage temperature: -40

to 40oC (41oto 104oF)

to 60oC (-4oto 140oF)

to 35oC (59oto 95oF)

Relative Humidity: 20 to 80% RH non-condensing Noise levels per ISO 9614-1: Sound Pressure, LwAM 62 dB(A)

Power Supply Built-in Universal Power Supply

Power Requirements Input Voltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz)

Power Consumption Less than 2 watts when off, 8 watts maximum non-printing,

35 watts average printing, 65 watts printing

Dimensions With paper tray closed

685 mm (26.97 in.) W x 610 mm (24.02 in.) D x 337 mm (13.27 in.) H

With paper tray fully extended 685 mm (26.97 in.) W x 745 mm (29.33 in.) D x 337 mm (13.27 in.) H

Desk Space Required 685 mm (26.97 in.) W x 532 (20.94 in.) D

Weight 26.5 kg (58.48 lb.) without ink cartridges and printheads

27.0 kg (59.2 lb.) with ink cartridges and printheads

Reliability & Estimated 12,000 pages/month Usage

System Requirements Minimum: Windows 3.1x: 486DX-66, 8 MB RAM

Windows 95/98: 486DX-100, 8 MB RAM Windows NT 4.0: 486DX-100, 16 MB RAM

Recommended: Windows 3.1x: Pentium 150/166, 16 MB RAM

Windows 95/98, Pentium 150/166, 16 MB RAM Windows NT 4.0, Pentium 150/166, 32 MB RAM

50 MB Free HardDisk space for 11 x 17 or A3 size printing. Graphics intensive files may require more disk space.

Warranty 1 year on site warranty

Year 2000 Compliance HP 2500C series printers are Year 2000 compliant

Product Certifications Safety Certifications: CCIB (China), CSA (Canada), PSB

(Singapore), UL (USA), NOM1(Mexico), TUV-GS (Germany), SABS (South Africa), JUN (Korea), LS (Lithuania), EEI (Estonia) EMI Certifications: FCC Class B when used with a Class B computing device (USA), FCC Part 15B Class A when connected to Local Area Network (LAN) Devices, CTICK (Australia & New Zealand), VCCI (Japan), CE (European Union), B mark (Poland), GOST (Russia), BCIQ (Taiwan), RRL (Korea) Pantone Calibrated

Paper Size Left Margin Right Margin Top Margin Bottom Margin

US Letter 0.25” 0.25” 0.117” 0.5”

11” x 17” 0.26” 0.26” 0.117” 0.5”

A4 0.133” 0.133” 0.117” 0.5”

A3 0.205” 0.205” 0.117” 0.5”

B4 0.205” 0.205” 0.117” 0.5”

Legal 0.25” 0.25” 0.117” 0.5”

Executive 0.252” 0.252” 0.117” 0.5”

A5 0.127” 0.127” 0.117” 0.5”

B5 0.128” 0.128” 0.117” 0.5”

4” x 6” Index Card 0.133” 0.133” 0.117” 0.5”

5” x 8” Index Card 0.127” 0.127” 0.117” 0.5”

A6 Card 0.133” 0.133” 0.117” 0.5”

13” x 19” 0.207” 0.207” 0.117” 0.5”

Statement 0.203” 0.203” 0.117” 0.5”

Custom (3.94” x 5.83” to 13” x 19”) or (100 x 148mm to 0.137” 0.137” 0.117” 0.5” 330 x 483mm) 3.48mm 3.48mm 2.97mm 12.7mm

2500C/CM

The following are the minimum printer margins for the various supported paper sizes when printing with the PCL driver. Please note that these margins are based on portrait orientation.

6.35mm 6.35mm 2.97mm 12.7mm

6.6mm 6.6mm 2.97mm 12.7mm

3.38mm 3.38mm 2.97mm 12.7mm

5.2mm 5.2mm 2.97mm 12.7mm

6.25mm 6.25mm 2.97mm 12.7mm

6.4mm 6.4mm 2.97mm 12.7mm

3.2mm 3.2mm 2.97mm 12.7mm

3.23mm 3.23mm 2.97mm 12.7mm

3.38mm 3.38mm 2.97mm 12.7mm

3.2mm 3.2mm 2.97mm 12.7mm

3.38mm 3.38mm 2.97mm 12.7mm

5.26mm 5.26mm 2.97mm 12.7mm

5.25mm 5.25mm 2.97mm 12.7mm

Minimum Printing Margins

Note: The minimum printer margins when printing with the PostScript driver is the same as that of the PCL driver except for the following:

Paper Size Left Margin Right Margin Top Margin Bottom Margin

13” x 19” 0.8” 0.8” 0.8” 0.8”

20.32mm 20.32mm 20.32mm 20.32mm

330 x 483mm 0.55” 0.55” 1.1” 1.1”

13.97mm 13.97mm 27.94mm 27.94mm

Custom 0.137” 0.137” 0.117” 0.5”

3.48mm 3.48mm 2.97mm 2.97mm

2500C/CM

HP Product Duration of Limited Warranty Software 90 Days Ink Cartridges 90 Days Printheads 1 Year Printer 1 Year

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided or

supported by HP; or

c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

Hewlett-Packard Limited Warranty Statement

5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP’s warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Départements D’Outre-Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer.

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement

from limiting the statutory rights of a consumer (e.g. the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such

disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of

implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.

2500C/CM

Declaration of Conformity

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name: Hewlett-Packard Singapore (Pte) Ltd Manufacturer's Address: Asia Hardcopy Manufacturing Operation

20 Gul Way, Singapore 629196

declares, that the product

Product Name: HP2500C, HP2500Cse, HP2500Cxi, HP2500CM* Model Number: C2684A, C2686A, C2687A, C2685A Product Options: All

conforms to the following Product Specifications:

Safety: IEC 950: 1991 + A1 + A2 + A3 + A4/ EN 60950: 1992 + A1 + A2 + A3 + A4

IEC825-1: 1993 / EN 60825-1:1994 class I for LEDs

EMC: CISPR 22: 1993 Class B / EN 55022: 1994 Class B

CISPR 22: 1993 Class A / EN 55022: 1994 Class A*

IEN 50082-1: 1992 IEC 801-2: 1991 / prEN 55024-2: 1992, 4kV CD, 8kV AD IEC 801-3: 1984 / prEN 55024-3: 1991, 3 V/m IEC 801-4: 1988 / prEN 55024-4: 1992, 0.5kV Signal Lines, 1kV Power Lines IEC 1000-3-2: 1995 / EN61000-3-2: 1995

IEC 1000-3-3: 1994 / EN61000-3-3: 1995 FCC Title 47 CFR, Part 15 Class B / VCCI-2 FCC Title 47 CFR, Part 15 Class A / VCCI-1* AS / NZS 3548:1995/ ICES-003, Issue 2

Supplementary Information:

(1) The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC

and the EMC Directive 89/336/EEC, and carries the CE Marking accordingly. (2) The product was tested in a typical configuration with Hewlett Packard personal computer systems. (3)This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired operation.

*This printer contains Local Area Network (LAN) options. When the interface cable is attached

to either of the IEEE802.3 connectors, the printer meets the requirements of CISPR 22: 1993 Class

A /EN 55022: 1994 Class A

Singapore, August 1998 Chan Kum Yew, Quality Manager

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd, 31-41 Joseph Street,

Blackburn,Victoria 3130, Australia

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department

HQ-TRE / Standards Europe, Herrenberger Straße 130, D-71034 Böblingen (FAX: +49-7031-14-3143)

USA Contact: Corporate Product Regulations Manager, Hewlett-Packard Company, 3000 Hanover Street,

Palo Alto, CA 94304 (Phone: 415-857-1501)

2500C/CM

Regulatory Notices

Power Cord Statement

The power cord cannot be repaired. If it is defective it should be discarded or returned to the supplier.

LEDs Classification

Energy Consumption

Energy Star is a US registered service mark of United States Environmental

Protection Agency

Safety Information

Always follow basic safety precautions when using this product to reduce risk of injury

WARNING

from fire or electric shock.

1. Read and understand instructions in the User’s Guide.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install product or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord will not be damaged.

7. If the product does not operate normally, see “Troubleshooting” section in the User’s Guide.

450 Alexandra Road Singapore 119960 Singapore. http://www.hp.com/go/hp2500

HP 2500C, 2500CM User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CONTENTS

System Requirements

Printer Features and Benefits

Printer Basics

Printer Parts and Locations

Control Panel Layout

Control Panel Keys

LEDs

Step 1 - Unpack the Printer

Step 2 - Remove All Tapes from the Printer

Step 3 - Connect Cables

Step 4 - Set LCD Language Preference

Step 5 - Install Ink Cartridges

Step 6 - Install Printheads

Step 7 - Load Paper in Tray 2

Step 8 - Load Paper in Tray 3

Step 9 - Align Printheads

Step 10 - Install the Printer Software

Basic Printing Tasks

Loading the Trays

Loading Media in Tray 1

Loading Media in the Rear Manual Feed

Monitoring and Replacing Ink Cartridges

Replacing Printheads

Using the HP 2500C Series Printer Software

PCL Printer Software Components

Changing Print Options

Using the Printer on a Network

Printing with Special Features and Options

Clean Printheads

Align Printheads

Maintaining the Printer

Calibrate Color

Installing the PostScript Module

Installing Additional Memory

Control Panel Menus

LCD Messages

Paper Handling Menu

Diagnostics Menu

Information Menu

Self Test Menu

Print Quality Menu

Printing Menu

IO Menu

Resets Menu

Configuration Menu

MIO Menu

Understanding Printer Messages

General Troubleshooting Tips

Troubleshooting

Non-Recoverable Error

Troubleshooting Feature in Toolbox

Printer does not Print

Partial or Blank Page Printed

Bad or Poor Print Quality

Text or Graphics are Cut Off

Garbage Printed

Clearing Paper Jams

Tips for Avoiding Paper Jams

Printhead Diagnostics

Understanding the Diagnostic Test

Customer Support

HP Supplies and Accessories

Printer Specifications

Minimum Printing Margins

Hewlett-Packard Limited Warranty Statement

Declaration of Conformity

Regulatory Notices