HP 2500C Service Manual

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HP 2500C Series Printer Service Manual

Version History

Version 2.0 January 1, 1999

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance or use of this material.

No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

iii

Contents

Chapter 1

Production Information

Technology Update......................................................... ...............1-1

Modular Ink Delivery System ................................... ...............1-1

Specifications .................................................................................1-4

Data Sheet ................................................................................1-4

Cable Specifications..................................................................1-8

Reliability Specifications ..........................................................1-14

Interface Specifications.............................................................1-15

Physical Specifications..............................................................1-16

Packaging Dimensions Specifications .......................................1-17

Electrical Specifications............................................................1-18

Environmental Specifications ....................................................1-19

Product Certifications................................................................1-20

Media Sizes Supported..............................................................1-21

Recommended Media Weight...................................................1-22

Paper Handling .........................................................................1-23

Printable Area...........................................................................1-24

Media Margins ..........................................................................1-25

Hewlett-Packard Ink Cartridge Specifications...........................1-27

System Requirement.................................................................1-28

Product Overview...........................................................................1-29

Printer External View................................................................1-29

Model and Serial Number .........................................................1-29

Supplies and Accessories................................................................1-30

Product Structure......................................................................1-30

Power Cord ...............................................................................1-31

Network Interface .....................................................................1-32

Print Cartridge ..........................................................................1-33

Media........................................................................................1-34

Other Accessories .....................................................................1-35

Replaceable Parts......................................................................1-35

Warranty and Support.....................................................................1-36

Hewlett-Packard Limited Warranty Statement...........................1-37

Extent of Limited Warranty.......................................................1-37

Limitations of Warranty............................................................1-38

Limitations of Liability .............................................................1-39

Obtaining Printer Drivers..........................................................1-40

Service Support Contracts.........................................................1-41

Service and Support Resource ...................................................1-42

Worldwide Customer Support Numbers....................................1-49

Chapter 2

Operating Overview

Using the Control Panel................................................................... 2-1

Control Panel Layout................................................................. 2-1

Indicator Lights.......................................................................... 2-3

Settings and Defaults ................................................................. 2-4

Restoring Factory Defaults ......................................................... 2-7

Control Panel Menus.................................................................. 2-8

Paper Handling Menu........................................................... 2-9

Diagnostics Menu................................................................2-11

Information Menu ...............................................................2-12

Self-Test Menu....................................................................2-13

Print Quality Menu..............................................................2-14

Printing Menu .....................................................................2-15

I/O Menu.............................................................................2-16

Resets Menu........................................................................2-17

Configuration Menu............................................................2-17

MIO Menu..........................................................................2-18

Aligning Printheads...................................................................2-19

Printhead Diagnostic Process....................................................2-20

Error Codes ....................................................................................2-21

Recoverable Error Codes................................................................2-21

Unrecoverable Codes..................................................................2-23

Printer Diagnostic Pages.................................................................2-33

Diagnostic Page...........................................................................2-33

Extended Diagnostic Page............................................................2-35

Chapter 3

Loading Paper and Paper Behavior

Chapter 4

Install / Uninstall

Loading the Trays............................................................................ 3-1

Loading Commonly-Used Media in Tray 2...................................... 3-2

Loading Commonly Used Media in Tray 3 ...................................... 3-4

Loading Paper in Tray1.................................................................... 3-6

Loading Paper through the Rear Manual Feed.................................. 3-7

Paper Behavior ................................................................................ 3-8

Print Job Selected Tray 2 .............................................................. 3-8

Print Job Selected Tray 3 .............................................................. 3-8

Print Job Selected Autoselect........................................................ 3-9

Print Job Selected Manual Feed .................................................... 3-9

Unexpected Paper Size.................................................................. 3-9

Printer is Idle ................................................................................ 3-9

Printer is Printing from Tray 1 or Tray 2....................................... 3-9

Printer is Printing from Tray 3 .....................................................3-10

Paper Jam at Output Bin During Paper Loading...........................3-10

Paper Jam at Output Bin During Printing.....................................3-10

Paper Jam Internal During Paper Loading....................................3-11

Installing Printer Software from CD................................................. 4-1

Installing PCL Software from CD in Windows ................................ 4-2

Installing PCL Software from Floppy Diskettes in Windows......... 4-3

Installing PostScript Software in Macintosh.................................. 4-4

Installing PostScript Software in Windows ................................... 4-4

Uninstalling Printer Software ........................................................... 4-5

For Windows 3.1x ........................................................................ 4-5

For Windows 95 / 98 / NT4.0 ....................................................... 4-5

Copy Printer Software from CD to Disk or Server ........................... 4-6

Chapter 5

Maintenance and Ink Cartridge Safety

Chapter 6

Functional Overview

Cleaning the Printer and Accessories ............................................... 5-1

Cleaning Spilled Ink ..................................................................... 5-1

Printhead ...................................................................................... 5-2

Ink Cartridge Safety ......................................................................... 5-3

For HP No.10 Color/Black Ink Cartridges..................................... 5-3

For Service Station Assembly ....................................................... 5-5

Potential Health Effects ................................................................ 5-6

First Aid Measures ........................................................................ 5-7

Note to Physician.......................................................................... 5-7

Handling Precautions.................................................................... 5-7

Additional Information ................................................................. 5-8

Material Safety Data Sheet (MSDS).............................................. 5-8

Writing System................................................................................ 6-1

Introduction.................................................................................. 6-1

Part Numbers................................................................................ 6-2

Ink Cartridge and Printhead Specifications.................................... 6-3

Thermal InkJet Technology........................................................... 6-4

Paper Paths and Components........................................................... 6-6

Chassis.......................................................................................... 6-6

Output Management ..................................................................... 6-7

Output Mechanism........................................................................ 6-8

Swivel PCA.................................................................................6-18

Dual Bin Pick and Feed Mechanism.............................................6-21

HP 2500C Electronics .....................................................................6-24

HP 2500C PCA Overview............................................................6-24

Motor Control Overview ..............................................................6-25

Firmware........................................................................................6-26

Physical Layer.............................................................................6-27

Data Link Layer ...........................................................................6-27

Application Layer........................................................................6-28

Interface with Mechanism............................................................6-28

Interface with Key Panel..............................................................6-29

vii

Chapter 7

Removal and Replacement of Parts (without Calibration)

Introduction..................................................................................... 7-1

Removal and Replacement Tools.................................................. 7-1

Before You Begin......................................................................... 7-2

Important Notes about Printer Components and Disassembly ........ 7-3

Replacement of Parts....................................................................... 7-4

Removing the PCA....................................................................... 7-4

Installing the PCA......................................................................... 7-6

Removing the Service Station....................................................... 7-7

Installing the Service Stations....................................................... 7-9

Removing the LED PCA..............................................................7-10

Installing the LED PCA...............................................................7-12

Removing the LCD Panel ............................................................7-13

Installing the LCD Panel..............................................................7-14

Removing the Power Knob..........................................................7-15

Installing the Power Knob ............................................................7-16

Removing the Power Supply........................................................7-19

Installing the Power Supply .........................................................7-20

Removing the MIDS....................................................................7-21

Installing the MIDS .....................................................................7-22

Removing the Ink Supply System ................................................7-23

Installing the Ink Supply System..................................................7-24

Removing the Main Case.............................................................7-25

Installing the Main Case...............................................................7-26

Removing the Paper Knob ...........................................................7-27

Installing the Paper Knob.............................................................7-28

Removing the Fan........................................................................7-29

Installing the Fan .........................................................................7-30

Removing the Carriage Motor......................................................7-31

Installing the Carriage Motor.......................................................7-32

Removing the Assembly Harness Cover ......................................7-33

Installing the Assembly Harness Cover........................................7-34

Removing the Rear Door .............................................................7-35

Installing the Rear Door ...............................................................7-36

Removing the Encoder Strip ........................................................7-37

Installing the Encoder Strip..........................................................7-38

Removing the Primary Star Wheel...............................................7-39

Installing the Primary Star Wheel.................................................7-40

Removing the Secondary Star Wheel ...........................................7-41

Installing the Secondary Star Wheel .............................................7-42

Removing the Rubber Foot..........................................................7-43

Installing the Rubber Foot............................................................7-44

Removing the Absorbers ..............................................................7-45

Installing the Absorbers ...............................................................7-48

viii

Chapter 8

Troubleshooting

Chapter 9

Parts and Diagrams

Troubleshooting Concepts ............................................................... 8-1

LED.............................................................................................. 8-2

Standard Procedures ..................................................................... 8-3

No Power...................................................................................... 8-4

LED or LCD.................................................................................8-6

Unrecoverable Error Messages...................................................... 8-9

Print Quality ................................................................................8-11

Broken or Missing Parts...............................................................8-12

No Pick or Multiple Pick or Other Mechanism Problems .............8-13

Troubleshooting Tools.................................................................8-14

Parts List ......................................................................................... 9-1

Parts Leveraged form HP2000C (C4503A)...................................... 9-2

Exploded Views............................................................................... 9-3

1-1

Chapter 1 Product Information

Technology Update

Modular Ink Delivery System

A modular ink delivery system is the separation of ink cartridges and printheads into individual, single-color components. Traditional inkjet printers use one black and one tricolor ink cartridge, each with integrated printheads. HP's modular ink delivery system features four separate ink cartridges--one for each primary printing color--and four corresponding long-life printheads, with tubes connecting the components. Including the standard and high-capacity black ink cartridges, there are actually nine consumables, with only eight used in the printer at one time.

Product Information

1-2

Technology Update

How It Works

By separating the ink cartridge from the printheads, a modular ink delivery system allows the ink supply to remain in a permanent, fixed position. The printheads remain attached to the carriage and move back and forth, delivering ink to the page as the paper advances through the printer. Each printhead and ink cartridge is embedded with a tiny memory device called a smart chip that recognizes and stores the unique operating characteristics of the component to create a totally integrated printing system that ensures consistent, high-quality printing at the lowest cost available.

A unique pressurization system maintains a constant supply of ink to the printheads. Smart chips monitor the amount of ink used by counting every drop that passes through each printhead. When the smart chips sense more ink is needed to maintain continuous printing, a plunger in each cartridge temporarily pressurizes the cartridges to deliver more ink to the printheads. With the modular ink delivery system, ink supply is instantly replenished, even at top speeds.

The new, individually replaceable printheads are designed for long life and each should print 12,000 pages in black, 24,000 pages in color. As a result, you'll go through many ink cartridges before the corresponding printhead will need replacement. With their modular design, ink cartridges contain twice the ink supply of current HP cartridges, so you'll also get longer lasting cartridges. When a component approaches the end of its print life, the smart chip notifies the user through on-screen messages so a replacement can be purchased prior to the part expiring.

By separating the printheads and ink cartridges, you only replace the component that is no longer usable. Printheads can be replaced one at a time without the need for costly or extensive servicing and aren't discarded when the ink is expended. HP printheads also use a wet wiping system to eliminate nozzle clogging that plagues other permanent printhead designs. Component replacement is easy. Simply pull out the used part and snap in a replacement.

Product Information

1-3

Technology Update

The Benefits

Cuts up to 30 percent off the printing costs of other methods

§ Modular design means only the component that is no longer useful is replaced.

§ Longer-life printheads and higher-capacity ink cartridges means less frequent

replacement.

Achieves color laser speed in a personal desktop printer

§ Printheads have 304 nozzles apiece (1,216 total, the most in the industry)

resulting in faster print speeds.

§ Prints in 1/2-inch swath as opposed to the 1/5- or 1/3-inch swaths of integrated

print cartridges.

§ Ink cartridge pressurization system keeps constant flow of ink to printhead. Smart

chips store component information and alert user to low-ink, ink-out and printhead failure status.

Product Information

1-4

Specifications

Data Sheet

Print Method Print Speed 1 Black Black Text

Print Speed 1 Color

Black Resolution Color Resolution Printhead Nozzles Printer Command Language Font Capability

Memory HP 2500C

Plain paper drop on-demand thermal inkjet printing.

Econofast Mode Normal Mode Best Mode

Color Highlights

Econofast Mode Normal Mode Best Mode

Mixed Text & Graphics

Econofast Mode Normal Mode Best Mode

Full Page Color

Econofast Mode Normal Mode Best Mode

Approximate figures. Exact speed dependent on the system configuration, software program, and document complexity Up to 600x600 dpi PhotoREt II for photo quality 304 black, 912 color (304 per color printhead) HP PCL 3 enhanced Adobe PostScript 3 (With HP 2500CM only) HP FontSmart v2.5 (110 TrueType fonts for windows) HP FontSmart software provides easy-to-use font management capabilities 136 PostScript fonts with Adobe PostScript 3

4 Mbytes standard RAM

Letter / A4

9 ppm 7 ppm 7 ppm

Letter / A4

9 ppm 6 ppm 5 ppm

Letter / A4

7 ppm

3.5 ppm

1.2 ppm

Letter / A4

3.5 ppm

1.8 ppm

0.4 ppm

11x17 / A3

5 ppm 3 ppm 3 ppm

11x17 / A3

5 ppm 3 ppm 2 ppm

11x17 / A3

4 ppm 2 ppm

0.5 ppm

11x17 / A3

1 ppm

0.8 ppm

0.2 ppm

HP2500CM

20 Mbytes standard RAM Two 72-pin SIMM slots for additional memory (EDO, 60ns) expansion up to a total of 76 Mbytes

Product Information

1-5

Connectivity /Network Management

HP2500C

Network-capable printer for DOS and Windows environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98 Centronics parallel, IEEE 1284 compliant One network interface slot accepts optional HP MIO Print Servers with support for Novell Netware, Microsoft LAN Manager, Windows for Workgroups, Windows for NT, IBM LAN Server, Unix environment and Apple Talk (Ether Talk)

HP2500CM

Network-ready printer for DOS, Windows and Macintosh environments Enhanced HP PCL 3e Windows Driver Support for Windows NT 4.0, Windows 3.1x/95/98 Centronics parallel, IEEE 1284 compliant HP MIO 10/100Base-TX print server with support for Novell Netware, Microsoft LAN Manager, Windows for Workgroups, Windows NT, IBM LAN Server, Unix environment and AppleTalk (EtherTalk) Supports networking protocols IPX/SPX, TCP/IP, DLC/LLC, AppleTalk and NetBEUI Adobe PostScript 3 drivers for Windows and Macintosh QuickDraw

Paper Handling

Automatic switching between languages and ports. HP JetAdmin printer management software provides easy printer setup and configuration. Latest versions available from HP’s web site (http://www.hp.com/go/jetadmin) HP WebJetAdmin printer management software available from HP’s web site (http://www.hp.com/go/webjetadmin) for simple installations and configuration from a common web browser.

Standard input capacity of 400 sheets through two trays (Tray 2 & 3) of 150 sheet and 250 sheet capacity. Standard output capacity of 150 sheets (face-up) Rear Manual feed – single sheet only Tray 1 (Input / Output Tray) – Sheets: up to 10, Cards: up to 4 Tray 2 (Upper Tray) – Sheets: up to 150, Cards: up to 60 Tray 3 (Lower Tray) – Sheets: up to 250 All input paths handle standard media sizes (as listed below) up to 13 in.x19 in. (Supper A3) Additionally, Tray 1 and the rear manual feed support all media sizes as small as 4 in.x6 in. (101.6mmx152.4mm) Built-in media size sensors prevents printing on the wrong size of media

Product Information

1-6

Paper Size Handling

Maximum Print Width Recommended Media Weight

Minimum Width: 76.2 mm (4in.) x 127.0 mm (6 in.) Maximum Width: 330.2 mm (13in.) x 482.6 mm (19 in.) 320 mm (12.61 in.) x 470 mm (18.49 in.) on 13 in. x 19 in. media All input paths handle the following paper weights with the rear straight-through paper path handling up to 0.3 mm thickness of paper

Paper / Labels: 60 to 135 g/m2 (16 to 36 lb. Bond) Cards: 110 to 200 g/m2 (110 lb. Index) Straight-through path: up to 0.3 mm thickness (0.012 in.) or approx. 200 g/m2 (110 lb. Index)

Smart Software Features

Media Size / Type

Control Panel

Built-in printer driver features: HP ZoomSmart scaling technology, Billboard, Handout (N-up printing), Mirror, Watermark, Print Preview, Quick Sets, LaserJet Margin Emulation

Paper: Super B 13 x 19 in., U.S. Tabloid 11 x 17 in., U.S. Legal 8.5 x 14 in., U.S. Letter 8.5 x 11 in., European A3 297 x 420 mm, European A4 210 x 297 mm, European B4 257 x 364 mm

Transparencies: U.S. Letter 8.5 x 11 in., European A4 210 x 297mm

Cards: U.S. Index card 4 x 6 in., Index card 5 x 8 in.,

European A5 card 105 x 148.5 mm, Postcard 100 x 148 mm Labels: U.S. Labels, 8.5 x 11 in.; European A4 Labels, 210 x 297mm

Intuitive operation and complete, easy-to-understand messages Two-line 32 character LCD display and 2 LEDs

Buttons: (Go), Job Cancel, Menu, Item, Value, Select Indicators: Attention, Ready

Operating Environment

Power Supply Power Requirements

Power Consumption

Product Information

Messages can be displayed in 14 languages: English, French, Italian, German, Spanish, Portuguese, Dutch, Norwegian, Finnish, Swedish, Danish, Polish, Czech and Russian Operating temperature: 5o to 40oC (41o to 104oF) Recommended operating conditions: 15o to 35oC (59o to 95oF) Storage temperature: -40o to 60oC (-40o to 140oF) Relative Humidity: 20 to 80% RH non-condensing Noise levels per ISO 9614-1: Sound Pressure, LwAm 62 dB(A) Built-in Universal Power Supply

Input Voltage 100 – 240 AC (±10%), 50/60 Hz (±3 Hz) Less than 2 watts when off, 8 watts maximum non-printing, 35 watts average printing, 65 watts maximum printing

1-7

Dimensions

With paper tray closed 685 mm (26.97in.) W x 610 mm (24.02in.) D x 337 mm (13.27in.) H

With paper tray fully extended 685 mm (26.97in.) W x 745 mm (29.33in.) D x 337 mm (13.27in.) H

Desk Space Required 685 mm (26.97 in.) W x 532 mm (20.94 in.) D

Weight

Reliability & Estimated Usage System Requirements

Warranty Product Certifications

26.5 kg (58.48 lb.) without printheads and ink cartridges

27.0 kg (59.52 lb.) with printheads and ink cartridges Up to 12,000 pages / month

Minimum:

Recommended:

50 Mb Free HardDisk space for 11 x 17 or A3 size printing. Graphics intensive files may require more disk space.

1 year on site warranty Safety Certifications: CCIB (China), CSA (Canada), PSB (Singapore), UL (USA), NOMi(Mexico), TUV-GS (Germany), SABS (South Africa), JUN (Korea) EMI Certifications: FCC Part 15B Class B when used with a Class B computing device (USA), FCC Part 15B Class A when connected to Local Area Network (LAN) Devices, CTICK (Australia & New Zealand), VCCI (Japan), CE (European Union), B mark (Poland), Gost (Russia), BCIQ (Taiwan), RRL (Korea)

Windows 3.1x: 486DX-66, 8Mb RAM Windows 95/98: 486DX-100, 8Mb RAM Windows NT 4.0: 486DX-100, 16Mb RAM Macintosh System 7.5.3: 68040 – 8Mb RAM

Windows 3.1x: Pentium 150/166, 16Mb RAM Windows 95/98: Pentium 150/166, 16Mb RAM Windows NT 4.0: Pentium 150/166, 32 Mb RAM Macintosh System 8 or later: Power PC – 16 Mb

Brands and product names listed are trademarks or registered trademarks of their respective companies.

Information in this document is subject to change without notice – for more information or the latest updates, please go to the HP2500C/CM’s web site located at http://www.hp.com/go/hp2500

Product Information

1-8

Specifications

Cable Specifications

1284-B Connector Pin Assignments

The pin numbers and their assigned signal names for the 1284-B connectors are given below.

Note

The abbreviations used in the "Source" column:

H = host; P = printer; Bi-Di = bi-directional

PIN# SOURCE COMPATIBLE NIBBLE BYTE ECP EPP

1 H nStrobe HostClk HostClk HostClk nWrite 2 Bi-Di* Data 1 (Least Significant Bit) AD1 3 Bi-Di* Data 2 AD2 4 Bi-Di* Data 3 AD3 5 Bi-Di* Data 4 AD4 6 Bi-Di* Data 5 AD5 7 Bi-Di* Data 6 AD6 8 Bi-Di* Data 7 AD7

9 Bi-Di* Data 8 (Most Significant Bit) AD8 10 P nAck PtrClk PtrClk PeriphClk Intr 11 P Busy PtrBusy PtrBusy PeriphAck nWait 12 P PError AckDataReq AckDataReq nAckReverse User Defined 1 13 P Select Xflag Xflag Xflag User Defined 3 14 H nAutoFd HostBusy HostBusy HostAck nDStrb 15 Not Defined 16 Logic Gnd 17 Chassis Gnd 18 P Peripheral Logic High 19 Signal Ground (nStrobe) 20 Signal Ground (Data 1) 21 Signal Ground (Data 2) 22 Signal Ground (Data 3) 23 Signal Ground (Data 4) 24 Signal Ground (Data 5) 25 Signal Ground (Data 6) 26 Signal Ground (Data 7) 27 Signal Ground (Data 8) 28 Signal Ground (PError, Select, nAck) 29 Signal Ground (Busy, nFault)

Product Information

1-9

30 Signal Ground (nAutoFd, nSelectIn, nInit) 31 H nInit nInit nInit nReverseRequest nInit 32 P nFault nDataAvail nDataAvail nPeriphRequest User Defined 2 33 Not Defined 34 Not Defined 35 Not Defined 36 H nSelectIn 1284 Active 1284 Active 1284 Active nAStrb

∗ Data signals will be driven by some but not all peripheral devices. ∗ Pins not defined by this spec are used by manufacturers at their own risk.

Product Information

1-10

Specifications

Centronics Parallel Pinout Information

PIN NUMBER PIN ID DESCRIPTION

Clear

A low pulse causes the printer to read one byte of data

ready for more data.

receive data due to data entry, a full buffer or error status.

paper.

condition. The printer sends a low logic level to indicate that it is offline or that the input buffer is full.

A low pulse sent by the computer resets the printer and clears the print buffer. The reset occurs on the trailing edge of the pulse

1 Strobe

2 - 9 Data 0 - Date 7 These pins are the data lines. Data 0 is the least significant bit (LSB)

10 Acknowledge The printer sends a low pulse to indicate that it has accepted a byte of data and is

11 Busy The printer sends a high logic level to indicate to the computer that it cannot

12 Paper Error The printer sends a high logic level to indicate to the computer that it is out of

13 Ready The printer sends a high logic level to indicate to the computer that it is in an online

16 Signal Ground Signal interface ground.

17 Chassis Ground Chassis ground.

18 +5 V The printer outputs a +5 volt high logic level through a 2.2K ohm resistor.

19 - 30 Ground These pins are tied to signal ground

31 Reset/Input

32 Error

The printer sends a low logic level to the computer to indicate that it is in an error state.

Active low

Product Information

1-11

Specifications

The Centronics Parallel Cable has only 8 data lines, 5 status lines, 4 ground lines and ground connections between the host PC and the peripheral. Each of the signal lines has a corresponding bit position in a memory address (register) in the host where data is read or written. Sending data to the printer follows the sequence below:

§ Host places data in Data Out register

§ Host sends pulse on Strobe line

§ Printer sends pulse on Busy in response to pulse on Strobe

§ Printer reads data on Data Out lines

§ Printer sends pulse on ACK (Acknowledge) line after data is read

This method of data transfer is also known as the Compatibility mode and the transfer rate of data is slow. The printer while operating in compatibility mode is capable of indicating limited printer error feedback to the host computer. Such feedback includes:

§ Paper jam

§ Out of paper

§ Printer on or off line

§ Time out

Product Information

1-12

Specifications

IEEE 1284 Pinout Information

Any standard IEEE 1284 compliant printer cable will work with the printer. The customer can order the HP IEEE 124 Compliant Parallel Interface Cable C2950A (2 meters) or C2951A (3 meters). See Ordering Parts in Chapter 12 for ordering information.

PIN NUMBER PIN ID DESCRIPTION

1 HostClk Used in a closed-loop handshake with PeriphAck to transfer data or address

2 - 9 AD1 - AD8 Host to peripheral device or peripheral device to host address or data. Data 1 is

10 PeriphClk Used in a closed-loop handshake with HostAck (nAutoFd) to transfer data from

11 PeriphAck The peripheral uses this signal for flow control in the forward direction.

12 nAckReverse The peripheral drives this signal low to acknowledge nReverseRequest. The

13 Xflag This is used by the peripheral device to reply to the requested extensibility byte

14 HostAck The host drives this signal for flow control in the reverse direction. It is used in

16 Logic Ground Logic board ground.

17 Chassis Ground Chassis Ground.

information from the host to the peripheral device.

the least significant bit (bit 0).

the peripheral device to host.

PheriphAck also provides a ninth data bit to determine whether command or data information is present on the data signals in the reverse direction.

host relies upon nAckReverse to determine when it is permitted to drive the data signals.

during the negotiation phase.

an interlocked handshake with PeriphClk. Host Ack also provides a ninth data bit used to determine whether command or data information is present on the data signals in the forward direction.

18 Peripheral Logic High This signal is used to provide +5V high logic.

19-30 Ground These pins are tied to signal ground

31 nReverseRequest This signal is driven low to place the channel in the reverse direction. While in

ECP mode, the peripheral is only allowed to driver the bi-directional data signals when nReverseRequest is low and 1284 Active is high.

Product Information

1-13

32 nPeriphRequest During ECP mode the peripheral may drive this pin low to request

communications with the host. This request merely “hints” to the host; the host has ultimate control over the transfer direction. This signal provides a mechanism for peer-to-peer communication. This signal is valid in the forward and reverse directions.

36 1284 Active Driven high by host while in ECP mode. Set low by the host to terminate ECP

mode and return the link to the Centronics (uni-directional) mode

The 1284 compliant cable supports the ECP (Extended Capabilities Port) mode in the transfer of data. The ECP protocol includes a series of protocols that differ from standard Centronics parallel port operation. These additional signaling methods allow the host and peripheral to negotiate any of faster transfer modes (e.g. DMA, FIFO and RLE decompression). The protocol is hardware driven and the performance is limited by the ISA bus bandwidth. The primary advantage is that once data transfer is negotiated, data can flow without the need of an acknowledge or a return status signal. This can result in a transfer rate of up to 10 times faster than that of the compatibility mode that the Centronics parallel cable supports.

To transfer data, the host first goes through a negotiation phase, which allows the host and peripheral to select a mutually-supported communications mode. During the negotiation phase, the host indicates which communication mode and options it would like to use via the Extensibility Request Value. If the peripheral device does not support the requested mode or options, it sets the Extensibility Flag low and the interface returns to Compatibility Mode.

Product Information

1-14

Specifications

Reliability Specifications

Category Specifications

Printer Usage Up to 12,000 pages / month Mechanism Life 150,000 A size pages / 5 years

Product Information

1-15

Specifications

Interface Specifications

Category Specifications

Interface Specification

§ Centronics parallel, IEEE 1284

Compliant with 1284-B receptacle (ECP)

§ 64KB buffer size

Product Information

1-16

Specifications

Physical Dimensions

With paper tray closed (W x D x H) With paper tray fully extended (W x D x H) Weight 26.5 kg (58.48 lb.) without printheads and

Desk space needed (W x D)

27.0 x 24.0 x 13.3 inches 685 x 610 x 337 mm

27.0 x 29.3 x 13.3 inches 685 x 745 x 337 mm

ink cartridges

27.0 kg (59.52 lb.) with printheads and ink cartridges

27.0 x 21.0 inches 685 x 532 mm

Product Information

Printer with paper tray closed

Printer with paper tray fully extended

1-17

Specifications

Packaging Dimensions Specifications

792 mm (31.3 in.) W x 731 mm (28.8 in.) D x 457 mm (18.0 in.) H

Product Information

1-18

Specifications

Electrical Specifications

Category Specification Input Voltage Frequency Interface

Specification

Power Consumption

§ Idle

§ Printing

Transient Spike Immunity

§ Amplitude

§ Pulse width

§ Rise time

100 to 240 Vac (±10%) 50/60 Hz (±3 Hz)

Centronics parallel, IEEE 1284 Compliant with 1284-B receptacle (ECP)

4.4 watts 35 watts max.

1 kV 50 µseconds

1.2 µseconds

Product Information

1-19

Specifications

Environmental Specifications

Category Specifications

Temperature

§ Operating

§ Storage condition

§ Recommended operating

Humidity

§ Operating

§ Storage condition

§ Recommended operating

Altitude

§ Operating

§ Non-operating

5 °C to 40 °C (41 °F to 104 °F)

-40 °C to 60 °C (-40 °F to 140 °F) 15 °C to 35 °C (59 °F to 95 °F)

10%-80% RH non-condensing 10%-80% RH non-condensing 20%-80% RH non-condensing

0 to 3100 meters 0 to 4600 meters

Mechanical Vibration

§ Frequency range

§ Operating (Random)

§ Non-operating (Random)

§ Swept Sine

Noise Levels per ISO 9296

§ Sound power L

pAm

5 to 500 Hz Approximately 0.21 G rms Approximately 2.09 G rms

0.5 (0 to peak)

49 dB(A) (By-stander position)

Product Information

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Specifications

Product Certifications

Safety Certifications EMI Certifications

CCIB (China) C TICK (Australia and New Zealand) CSA (Canada) VCCI (Japan) NOM1 (Mexico) CE (European Union) PSB (Singapore) GOST (Russia) TUV-GS (Germany) B mark (Poland) UL (USA) GOST (Russia) SABS (South Africa) BCIQ (Taiwan) JUN (Korea) RRL (Korea) EMI FCC Class B when used with a Class B computing

device (USA)

Product Information

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Specifications

Media Sizes Supported

The following are the media sizes supported by the printer.

General type Sizes (mm) Sizes (inch) Remarks

Tray 1 (Input / Output Tray)

Post Card 100x148 3.94x5.83 Minimum Size Including all media sizes in Tray 2 (Upper Tray) / Tray 3 (Lower Tray)

Tray 2 (Upper Tray) / Tray 3 (Lower Tray)

ISO-A4 210x297 8.27x11.7 US-Letter 215.9x279.4 8.5x11 US-Legal 215.9x355.6 8.5x14

JIS-B4 257x364 10.11x14.33 US-B (Ledger) 279.4x431.8 11x17 ISO-A3 297x420 11.69x16.53 Super B 330.2x482.6 13x19 Maximum Size

Note

1. There are sensors mounted on Tray 2 (Upper Tray) and Tray 3 (Lower Tray) of the

printer to detect the sizes of paper in use on each tray.

2. The printer is capable of printing on custom-sized media provided that its

dimensions conform to the minimum and maximum size definition.

3. Envelopes are not supported on the HP2500C/CM.

Product Information

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Specifications

Recommended Media Weight

Paper Cardstock 110 to 200 g/m2 (110 lb. Index)

60 to 135 g/m2 (16 to 36 lb. Bond)

(up to 0.012 in. or 0.3 mm thickness for straight paper path)

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Specifications

Paper Handling

Tray 1 (Input / Output Tray)

Sheets 10 Cards 4

Tray 2 (Upper Tray)

Sheets 150 Cards 60

Tray 2 (Upper Tray)

Sheets 250

Media Type Capacity (Pages)

Rear Manual Feed

All media sizes from 4x6 inches (101.6x152.4mm) to 13x19 inches (330.2x482.6mm) and maximum thickness of 0.3mm (0.012 inches)

Output Tray

Sheets (face-up) 150

Note

1. There is a sensor mounted on the bypass paper feed to indicate whether it is in use.

Product Information

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Specifications

Printable Area

Printable area

(Portrait

orientation)

The table as follows will show the minimum margin of each media type (portrait orientation) for the HP 2500C Series Printer.

Please note that the printable area is smaller than that of HP LaserJets. However in the HP2500C/CM printer driver software there is a new utility that can automatically adjust the margins of LaserJet formatted documents so that they can be printed without the loss of any formatting.

Printable area

(Landscape orientation)

Product Information

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Specifications

Media Margins (in portrait orientation)

Media Type

US Letter

8.5 x 11 in.

215.9 x 279.4 mm

Tabloid / Ledger

11 x 17 in.

279.4 x 431.8 mm

8.27 x 11.69 in.

210.00 x 296.9 mm

11.69 x 16.53 in.

296.9 x 419.9 mm

10.12 x 14.33 in.

257.0 x 364.0 mm

Legal

8.5 x 14 in.

215.9 x 355.6 mm

Executive

7.25 x 10.50 in.

184.2 x 266.7 mm

5.83 x 8.27 in.

148.0 x 210.0 mm

7.16 x 10.12 in.

181.9 x 257.0 mm

4x6 Index Card

4.00 x 6.00

101.6 x 152.4

5x8 Index Card

5.00 x 8.00

127.0 x 203.2

Left Right Top Bottom Comments

0.25 in.

6.4 mm.

0.20 in.

5.1 mm.

0.13 in.

3.4 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.25 in.

6.4 mm.

0.25 in.

6.4 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.25 in.

6.4 mm.

0.20 in.

5.1 mm.

0.13 in.

3.4 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.25 in.

6.4 mm.

0.25 in.

6.4 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

Margins

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

Landscape Orientation

Product Information

1-26

A6 Card

4.13 x 5.83

105.0 x 148.0

Hagaki Card

3.94 x 5.83

100.0 x 148.0

Super B

13.00 x 19.00

330.2 x 482.6

Statement

5.50 x 8.50

139.7 x 215.9

C Size

17.00 x 22.00

431.8 x 558.8

16.53 x 23.38

419.9 x 593.9

Hagaki

7.87 x 5.83

200.0 x 148.0

A3 Nobi

13.00 x 19.00

330.2 x 482.6

Custom

3.94 to 13.00 x 5.83 to 19.00 100 to 330 x 148 to 482

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.12 in.

3.1 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.12 in.

3.1 mm.

0.20 in.

5.1 mm.

0.20 in.

5.1 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.40 in.

10.2 mm.

0.40 in.

10.2 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.12 in.

3.0 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.50 in.

12.7 mm.

0.40 in.

10.2 mm.

0.40 in.

10.2 mm.

0.51 in.

13.0 mm.

0.51 in.

13.0 mm.

0.50 in.

12.7 mm.

*NEC only

Note

For the printable regions of landscape orientation, just reverse the matrix on the table above. For example, the matrix for US Letter size in portrait is 8.5 x 11 inches, so in landscape the matrix is 11 x 8.5 inches.

Product Information

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Specifications

Hewlett-Packard Ink Cartridge Specifications

Category Specification Type

Printhead Nozzles Black Resolution Color Resolution Ink Drop Volume Print Speed1 Black Black Text

Plain paper drop on-demand thermal inkjet printing 304 black, 912 color (304 per color printhead) Up to 600x600 dpi PhotoREt II for photo quality 35ng black, 8ng color drop volume for high resolution printing

Econofast Mode Normal Mode Best Mode

Letter / A4

9 ppm 7 ppm 7 ppm

11x17 / A3

5 ppm 3 ppm 3 ppm

Print Speed1 Color

Color Highlights

Econofast Mode Normal Mode Best Mode

Mixed Text & Graphics

Econofast Mode Normal Mode Best Mode

Full Page Color Highlights

Econofast Mode Normal Mode Best Mode

Approximate figures. The exact speed is dependent on the

Letter / A4

9 ppm 6 ppm 5 ppm

Letter / A4

7 ppm

3.5 ppm

1.2 ppm

Letter / A4

3.5 ppm

1.8 ppm

0.4 ppm

11x17 / A3

5 ppm 3 ppm 2 ppm

11x17 / A3

4 ppm 2 ppm

0.5 ppm

11x17 / A3

1 ppm

0.8 ppm

0.2 ppm

system configuration, software program and document complexity.

Product Information

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Specifications

System Requirement

The following CPUs and memory are required :

Minimum: Windows 3.1x: 486DX-66, 8 Mb RAM

Windows 95/98: 486DX-100, 8 Mb RAM Windows NT 4.0/5.0: 486DX-66, 16 Mb RAM Macintosh System 7.5.3 or later: 68040 – 8 Mb RAM

Recommended: Windows 3.1x: Pentium 150/166, 16 Mb RAM

Windows 95/98: Pentium 150/166, 16 Mb RAM Windows NT 4.0/5.0: Pentium 150/166, 32 Mb RAM Macintosh System 8 or later: Power PC – 16 Mb RAM

50 Mb free hard disk space for 11x17 or A3 size printing. Graphics intensive files may require more disk space.

Product Information

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Product Overview

Printer External View

Model and Serial Number

The serial number of the HP 2500C Series Printers can be found on the labels at the back of each printer and at the top of the main case (concealed by the top cover). The figure below shows how the serial number is interpreted.

Serial Number = CCYMDVL###

CC (Country) The country show where the printer was manufactured. Y (Year) The year the printer was manufactured. M (Month) The month the printer was manufactured. D (Day) The day the printer was manufactured. V (Version) The printer model version 1 indicates HP 2500C, other version numbers

will be assigned as needed. Contact a technical support engineer if you

need to know which version a new number refers to. L (Line) The factory assembly line which manufactured this printer. ### These three digits allow a maximum of 27,000 unique serial numbers per

line per day. This unit number is in base 30.

Product Information

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Supplies and Accessories

Product Structure

The following items will be shipped in the box:

Basics

Printer Extended Tray Cover (a)

Driver Kit

Starter CD (b) HP JetDirect CD (HP 2500CM printer only)(b) User’s Guide (d)

Hardcopy Kit

Setup Poster (c) Getting Started Guide (Not available in U.S.) Quick Reference Guide (e) User’s Guide (Available in U.S. only)

Accessory Kit

Power Cord (f) Four HP No. 10 Ink Cartridges (h) (Black, Cyan, Magenta and Yellow) Four HP No. 10 Printheads (g) (Black, Cyan, Magenta and Yellow)

Product Information

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Supplies and Accessories

Power Cord

US 8120-6805 #ABB, #ABM, #AC4, #AKY, #A2L, #ABA Europe 8120-6802 #ABS, #AKB, #ACB, #ABT, #AKC, #ACT,

#AB7, #ABB, #ARG, #ARP, #AKY Australia 8120-6803 #ABG, #AKY Singapore / Malaysia 8120-6809 #AB4 SA 8120-6808 #ACQ UK 8120-6801 #ABU

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Supplies and Accessories

Network Interface

The following cards have been tested with the HP 2500C and HP 2500CM Color Printer.

JetDirect MIO print server card (Bundled with HP 2500CM)

JetDirect MIO print server card

300X Print Server J3263A Ethernet

J4100A Ethernet

RJ-45 (10/100 base-TX) BNC

J2556B Ethernet

RJ-45 (10/100 base-TX)

J2550B Ethernet

RJ-45 (10 Base-T)

J2552B Ethernet

BNC (Thin Coax) RJ-45 (10 Base-T) LocalTalk System 7

J2555B Token Ring

DB9, RJ-45

RJ-45 (10/100 base-TX) Parallel Port

Product Information

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Supplies and Accessories

Print Cartridge

No. 10 Cyan Ink Cartridge C4841A No. 10 Magenta Ink Cartridge C4842A No. 10 Yellow Ink Cartridge C4843A No. 10 Hi Capacity Black Ink Cartridge C4844A No. 10 Cyan Pen C4801A No. 10 Magenta Pen C4802A No. 10 Yellow Pen C4803A No. 10 Black Pen C4800A

Note

The HP 2500C/CM Printers are shipped with a Low Capacity Black Ink Cartridge (C4840A).

Product Information

1-34

Supplies and Accessories

Media

HP Bright White Paper (500 / A size) C1824A HP Bright White Paper (500 / A4 size) C1825A HP Bright White Paper (200 / 11x17 size) C1857A HP Bright White Paper (200 / A3 size) C1858A HP Premium InkJet Coated Paper (200 / A) 51634Y HP Premium InkJet Coated Paper (200 / A4) 51634Z HP Premium InkJet Coated Paper (100 / 11x17) C1855A HP Premium InkJet Coated Paper (100 / A3) C1856A HP Premium InkJet Heavyweight Paper (100 / A) C1852A HP Premium InkJet Heavyweight Paper (100 / A4) C1853A HP Premium Photo Paper (20 / 11x17) C6058A HP Premium Photo Paper (20 / A3) C6059A HP Premium Photo Paper (15 / A) C6039A HP Premium Photo Paper (15 / A4) – European C6040A HP Premium Photo Paper (15 / A4) – Asian C6043A HP Premium InkJet Transparency Film (20 / A) C3828A HP Premium InkJet Transparency Film (20 / A4) C3832A HP Premium InkJet Transparency Film (50 / A) C3834A HP Premium InkJet Transparency Film (50 / A4) C3835A HP Premium InkJet Rapid-Dry Transparency Film (A) C6051A HP Premium InkJet Rapid-Dry Transparency Film (A4) C6053A HP Iron-On T-Shirt Transfers (10 / A) C6049A HP Iron-On T-Shirt Transfers (10 / A4) C6050A HP Greeting Card Paper C1812A HP Greeting Card Paper (Europe Only) C6042A HP White Labels 1”x2.5/8” Addressing Labels 92296A HP White Labels 1.1/3”x4” Addressing Labels 92296B HP White Labels 1”x4” Addressing Labels 92296C HP White Labels 2”x4” Shipping Labels 92296D HP White Labels 3.1/3”x4” Shipping Labels 92296E HP White Labels 1/2”x1.3/4” Return Address Labels 92296F HP White Labels 8.1/2”x11” White Full Sheet Labels 92296K HP White Labels 99.1x38.1mm Addressing Labels 92296L HP White Labels 99.1x38.8mm Addressing Labels 92296M HP White Labels 63.5x38.1mm Addressing Labels 92296N HP White Labels 100x51mm Addressing Labels 92296P HP White Labels 199.6x289mm Full Sheet Labels 92296R HP White Labels 99.1x67.7mm Parcel Labels C4296A HP White Labels 63.5x46.6mm Addressing Labels C4297A

Product Information

1-35

Supplies and Accessories

Other Accessories

HP 64MB (2x32MB) 60ns EDO SIMM D4543A HP 32MB (2x16MB) 60ns EDO SIMM D3648B HP 16MB (2x8MB) 60ns EDO SIMM D3647B HP 2500C Postscript 3 Upgrade Kit C3289A

Customer Replaceable Parts

Note

The following parts are customer replaceable parts. Replacing these parts require no technical expertise. These parts can be sent directly to the customer by the Customer Care Centers after qualification. This process is based on the premise that customers agree to replace the parts themselves.

The exceptions to this process are the PCA Logic and Service Station. These two parts require some technical capability and will only be sent to customers that have the capabilities to replace these two modules.

PCA-Logic C2684-60200 Name Plate (HP 2500C) C2684-60203 Cover Main PCA C2684-60206 Side Cover Service Station C2684-60210 Assembly Secondary Access Door C2684-60212 Assembly Output Tray C2684-60214 Removable Trough C2684-60215 Assembly Dual Bin Tray C2684-60224 Adjuster Width Dual Bin C2684-60225 Adjuster Length Dual Bin C2684-60226 Media Plate C2684-60227 Adjuster Length I/O C2684-60232 Adjuster Width I/O C2684-60233 Tray Cover C2684-60108 Cover Front C2684-60239 Service Station C2684-60273 Plate Media 2 C2684-60274 Foot C2684-60275

Product Information

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Warranty and Support

The warranty for HP 2500C Series Printers varies depending on the product, the date and the country of purchase.

For products returned under warranty, Hewlett-Packard may :

§ Provide on-site repair,

§ Replace the product with a remanufactured unit,

§ Replace the product with a product of equal or greater functionality or

§ Refund the purchased price.

Product Information

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Warranty and Support

Hewlett-Packard Limited Warranty Statement

HP Product Duration of Limited Warranty

Software 1 year Print Cartridges 90 days Printer 1 year Printheads 1 year

Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free

from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include: a. For software products, the warranty applies only to the media upon which the

product is recorded; and

b. HP does not warrant the operation of any product to be uninterrupted or error free.

2. HP’s limited warranty covers only those defects which arise as a result of normal use

of the product, and do not apply to any: a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d. Operation outside the product’s environment specifications, including duty cycle

abuse or use of a mechanical switch-box without a designated surge protector;

e. Use of non-supported printing media or memory boards; or f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a refilled print

cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a nonHP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

4. If any software media product or print cartridge product proves defective during the

applicable warranty period, and if the product is covered by HP’s warranty, the customer shall return the product for replacement.

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5. If HP receives, during the applicable warranty period, notice of a defect in a hardware

product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

6. If HP is unable to repair or replace, as applicable, a defective product which is

covered by HP’s warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

7. The warranty is valid in any country where this product is distributed by Hewlett-

Packard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer.

8. This limited Warranty Statement gives the customer specific legal rights. The

customer may also have other legal rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

Limitations of Warranty

1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY

OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIES SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the

locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting

the statutory rights of a customer (e.g. Australia and the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to make such disclaimers or

impose such limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied

warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.

3. To the extent allowed by local law, the remedies provided in this Warranty Statement

are the customer’s sole and exclusive remedies.

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Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS

WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INCIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Product Information

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Warranty and Support

Obtaining Printer Drivers

The HP 2500C Series Printer Driver Software is updated periodically. The latest versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below.

24-hour Modem Access

Internet

HP 2500C Series Printer drivers and product support information can be obtained through the World Wide Web at:

http://www.hp.com/go/hp2500

HP BBS Library

The HP 2500C Series Printer drivers can also be obtained at HP’s electronic bulletin board library service. Refer to HP BBS Library under Service and Support Resources for the list of phone numbers.

Set modem communications software to: no parity, 8 bits, and 1 stop bit.

Product Information

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Warranty and Support

Service Support Contracts

In the U.S.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original one-year warranty repair service. The HP SupportPack provides next business day on-site support for the duration of an additional two years of warranty. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers MUST purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is not transferable from one piece of equipment to another. Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the In-Touch newsletter.

Non-U.S.

HP SupportPack

The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.

Product Information

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Warranty and Support

Service and Support Resources

Hewlett-Packard News Network (HPNN)

HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information:

§ Presales Information

§ Printer Drivers

§ HP SupportPack Information

§ Software Notes

§ Postsales Information

For more information, call 1 (408) 553-7303.

HP Customer Information Center

The HP Customer Information Center provides presales product information. This service is available for resellers and end-users.

For more information, call 1 (800) 752-0900, Monday – Friday, 6:00 AM – 5:00 PM U.S. Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers.

For more information, call 1 (800) 544-9976, Monday – Friday, 8:00 AM – 4:00 PM U.S. Pacific Time.

Product Information

1-43

Warranty and Support

HP BBS Library

The HP electronic bulletin board library service, which is available 24 hours a day, 7 days a week, contains drivers and support information which can be downloaded to your PC via modem.

Country Number Baud Rates

Austria + 43 (222)251658 2400 to 28800 or ISDN Belgium + 32 (2) 778-3819 1200 to 28800 Denmark + 45 (45) 991905 300 to 28800 Finland (9600) 7280 2400 to 28800 France 3616 HP MICRO 1200 to 28800 (Service Minitel) Italy + 39 (2) 9210-4244 Up to 28800 Netherlands + 31 (20) 647-5433 2400 to 28800 Norway + 47 (2) 273-5697 2400 to 28800 Sweden + 46 (8) 750-6262 2400 to 28800 Switzerland + 41 (64) 560200 Up to 28800 or ISDN United Kingdom + 44 (1344) 361891 Up to 28800 Worldwide Int Code + 1 (208) 344-1691 300 to 28800

Set the modem for no parity, 8 data bits and 1 stop bit (N,8,1).

Product Information

1-44

Warranty and Support

HP FAXback on Demand – HP FIRST

You can use this service to select documents, such as product descriptions and technical information. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section.

Use the following steps to use HP FIRST:

1. Call the system. You will need to use a touch-tone telephone or the phone set of your

fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select.

2. We suggest you initially request the index which lists all available documents.

3. Once you receive the HP FIRST index, choose the documents you need.

4. Call HP FIRST again. A voice prompt will ask you for the index number of the

documents you have selected and would like to have faxed to you.

5. Selected documents will be sent immediately to the fax number you have specified.

Note

To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792 (international toll rates applicable).

Product Information

1-45

Warranty and Support

HP FIRST Telephone Numbers

Country Telephone Number For US and Canada

For Customers in Europe:

U.K. 0800 96 02 71 For service in English outside U.K. + 31 20 681 5792 Austria 0600 8128 Belgium (Dutch) 0800 11906 Belgium (French) 0800 17043 Denmark 800 10453 Finland 800 13134 France 0800 905900 Germany 0130 810061 Italy 1678 59020 Norway 800 11 319 Portugal 05 05 31 33 42 Spain 900 993123 Sweden 020 795743 Switzerland (French) 0800 551 526 Switzerland (German) 0800 551 527 Netherlands 0800 022 2420

(800) 333-1917

For Customers in Asia-Pacific:

Australia 613 9272 2627 China 86 10 6564 5735 Hong Kong 2506 2422 India 9111 622 6420 Indonesia 21-352 2044 Korea 822 769 0543 Malaysia 03 298 2478 New Zealand 64 09 356 6642 Philippines (65) 275 7251 Singapore 275 7251 Taiwan (02) 719 5589 Thailand 662 661 3511

Product Information

1-46

Warranty and Support

HP Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free technical assistance for peripherals within the hardware warranty period.

For the product under warranty, call (208) 323-2551.

For the product out of warranty, call :

§ 1 (900) 555-1500 at $2.50 per minute, or

§ 1 (800) 999-1148 at $25.00 per call using VISA / MasterCard.

(The above prices are subjected to change without notice)

To ensure the call is dealt with quickly, have the following information ready:

§ The product model number and serial number.

§ The operating system version and the configuration.

§ A description of the software installed and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard North American Customer Support Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain Time, except Wednesday, (7:00 AM to 4:00 PM).

§ 1 (303) 635-1000

HP European Customer Support Center

Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except Wednesday, (8:30 AM to 4:00 PM).

§ Int Code + 31 (20) 682-8291

HP provides free telephone support during the warranty period. After the warranty has expired, support is available through the same telephone number for a fee. The fee is charged on a per incident basis. When calling HP, please have the following information ready:

§ The product model number and serial number.

§ The operating system version and the configuration.

§ A description of the software installed and the accessories used.

Product Information

1-47

Warranty and Support

Warranty and Out-of-Warranty Support Telephone Numbers

Country (Language) Telephone Number

Austria (German) 0660-6386 Belgium (Dutch) 02 626 8806 Belgium (French) 02 626 8807 Denmark (Danish) 3929 4099 Finland (Finnish) 0203 47288 France (French) 04 50 43 9853 Ireland 01 622 5525 Germany (German) 0180 5 25 81 43 Italy (Italian) 02 26410350 Netherlands (Dutch) 020 606 8751 Norway (Norwegian) 22 11 6299 Portugal 01 441 7199 Spain (Spanish) 902-321 123 Sweden (Swedish) 08 619 2170 Switzerland (French) 0848 80 11 11 Switzerland (German) 0848 80 11 11 UK 0171 512 5202 English language support for other European countries +44 171 512 5202

Product Information

1-48

Warranty and Support

Contacting Hewlett-Packard

To contact HP, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia Far East Sales Region Headquarters

Hewlett-Packard Asia Ltd. 22/F Peregrine Tower Lippo Centre 89 Queensway, Central Hong Kong

Canada Hewlett-Packard Ltd.

6877 Goreway Drive Mississauga Ontario L4V 1M8, Canada

Europe European Operations Headquarters

Hewlett-Packard S.A. 150, route du Nant-d’Avril PO Box 1217 Meyrin 2/Geneva, Switzerland

Latin America Hewlett-Packard Latin Am. Headquarters

Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D.F.

Middle East / Asia Middle East / Central Africa Sales Headquarters

Hewlett-Packard S.A. Rue de Veyrot 39 CH-1217 Meyrin 1/Geneva, Switzerland

U.S. Intercon Operations Headquarters

Hewlett-Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto, CA 94303-0896, USA

Product Information

1-49

Warranty and Support

Worldwide Customer Support Numbers

Customer Support Centers provide technical information via telephone directly with online agents who are trained to assist with setup, configuration, startup and troubleshooting of HP products.

Customer Support Center assistance can be obtained by calling one of the following country-specific telephone numbers:

Note

Check the world wide web at http://www.hp.com/go/hp2500 for the most up-to-date customer support telephone numbers.

Country Telephone Number

For U.S.

For Latin America

Argentina (541) 787 4061/69 Brazil 55 11 709 1444 Chile 562 800 360999 Mexico City 01-800-22147000/1-800-9052900 Mexico Guadalajara (525) 264 2075 Mexico Monterey 91800 22147 Venezuela 582 239 5664

(208) 323-2551

Product Information

1-50

For Europe

Africa/Middle East 41 22/780 71 11 Austria 0660 6386 Belgium (Dutch) 02 6268806 Belgium (French) 02 6268807 Czech Republic 42 (2) 471 7327 Denmark 3929 4099 Finland 203 47288 France 01 43 62 34 34 Germany 180 5258 143 Greece 0168 96 411 Hungary 36 (1) 252 4505 Ireland 01662 5525 Italy 02 264 10350 Norway 22 11 6299 Poland 48 22 37 50 65 Portugal 01 441 7199 Russia 7095 923 50 01 Spain 902 321 123 Sweden 08 619 2170 Switzerland 0848 80 11 11 Netherlands 020 606 8751 Turkey 90 1 224 59 25 United Kingdom 0171 512 5202

For Asia-Pacific

Australia (61-3) 9272-8000 China 86 10 6564 5959 Hong Kong 800 96 7729 India 9111 682 6035 Indonesia 21 350 3408 Korea (82-2) 3270-0700 Malaysia 03 295 2566 New Zealand 09 356-6640 Philippines 2 867 3551 Singapore 272 5300 Taiwan 866-2-7170055 Thailand 02 661 4011 Vietnam 8823 4530

Product Information

Chapter 2 Operating Overview

Using the Control Panel

The Control Panel allows you to perform most major tasks with the printer, including controlling print status, resetting from recoverable errors and changing the printer's default settings.

Control Panel Layout

The Control Panel on the front of the printer consists of six buttons on the panel, two LEDs and a LCD multi-function display panel:

Operating Overview 2-1

Using the Control Panel

The functions of each of the buttons are as follows :

Control Panel Key Function [ GO ]

[ Cancel Job ]

[ Menu ]

[ Item ] [ Value ] [ Select ]

§ Puts the printer either online or offline.

§ Allows the printer to resume printing after going

offline. Also clears most printer messages and puts the printer online.

§ Allows the printer to continue printing after a non-

critical warning message such as UNEXPECTED

PAPER SIZE or TRAY x LOAD [ TYPE ] [ SIZE ].

§ Exits the control panel menus. (To save the control

panel selection, press the [ Select ] button first.)

§ Displays unrecoverable error codes. Press this only once to cancel the print job that the printer is processing. The duration required to cancel the job will depend on the size of the print job. Pressing the Cancel Job button repeatedly will not cancel the next job on the print queue. Press this to cycle through the control panel menus. To print a menu map from the control panel :

1. Press [ Menu ] until SELF TEST MENU appears.

2. Press [ Item ] until PRINT MENU MAP appears.

3. Press [ Select ] to print the menu map. For more information on each menu item, see Control Panel Menus (Chapter 2). Press this to cycle through selected menu items. Press this to cycle through selected menu item's values.

§ Saves the value for the selected item. An asterisk (*)

will appear next to the value, indicating that it is the new default. Default settings will remain when the printer is powered off, or until reset when you choose to reset factory defaults from the [ RESETS ] menu.

§ Prints the selected printer information page from the

control panel.

Operating Overview2-2

Using the Control Panel

Indicator Lights

There are two LEDs (lights) on the printer :

LED Indicators Color Function

Ready LED Green Lit up when the printer is printing

OR in normal state OR when it is online.

Attention LED Red Blinks when the printer is in an error state

OR requires attention.

Error LED Green + Red

blinking rapidly

Both LEDs blink when the printer detects an error. Power cycle the printer to correct. If the error persists, push the on-line button once to see the error message.

Operating Overview 2-3

Using the Control Panel

Settings and Defaults

These are the various possible menu settings. The factory defaults, where applicable, are indicated in bold. Other additional menu items may also appear, depending on which hardware modules have been installed in the printer.

For more information on these settings, refer to Control Panel Menus (Chapter 2).

Paper Handling Menu

TRAY 2 TYPE =

TRAY 3 TYPE =

PLAIN

HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY

PLAIN

HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY

Diagnostics Menu

ALIGN PRNT –HD CLEAN PRNT -HD LEVEL 1 CLEAN PRNT -HD LEVEL 2 CLEAN PRNT -HD LEVEL 3 PERFORM TRAY2 PAPER PATH TEST PERFORM TRAY3 PAPER PATH TEST PERFORM TRAY1 PAPER PATH TEST

Information Menu

BASE FW VER PS FW VER (Available if PS installed) MIO FW VER (Available if MIO installed) CHECK TOTAL RAM SIZE CHECK INK LEVELS SERVICE ID

Operating Overview2-4

Self Test Menu

PRINT MENU MAP PRINT PS FONT LIST (Available if PS installed) PRINT MARKETING DEMO (Available if Demo DIMM installed) PRINT DIAGNOSTIC PAGE PERFORM TRAY2 PAPER PATH TEST PERFORM TRAY3 PAPER PATH TEST PERFORM TRAY1 PAPER PATH TEST

Print Quality Menu

PRINT QUALITY =

NORMAL

ECONOFAST BEST

Printing Menu

PAPER =

ORIENTATION = APPEND CR TO LF =

LETTER

LEGAL 13X19 A4 A3 11X17 JISB4

PORTRAIT

LANDSCAPE

YES

I/O Menu

IN JOB TIMEOUT = OUT JOB TIMEOUT = I/O CHANNEL TIMEOUT =

45 (5 - 300 secs) 0 (0 - 300 secs) 0 (0 - 300 secs)

Resets Menu

RESET TO FACTORY SETTINGS RESET ACTIVE I/O CHANNEL RESET ALL I/O CHANNELS RESET MIO TO FACTORY SETTINGS (Available if MIO installed)

Operating Overview 2-5

Configuration Menu (Available if DIMM installed)

PERSONALITY =

AUTO

PCL PS (Available if PS installed)

MIO Menu (Available if MIO installed)

CONFIGURE MIO (The remaining options will appear depending on the type of MIO card installed.)

Postscript Menu (Available if PS installed)

PRINT PS ERRORS = JAM RECOVERY =

COPIES =

OFF

AUTO

ON OFF 1 (1 – 99 pages)

Operating Overview2-6

Using the Control Panel

Restoring Factory Defaults

To restore the default factory settings, press [ MENU ] till the Resets Menu appears. Then press [ ITEM ] until RESET TO FACTORY SETTINGS is shown in the LCD display. Press [ SELECT ] to restore the factory defaults. This action will also clear the input buffer for the active I/O channel.

Operating Overview 2-7

Using the Control Panel

Control Panel Menus

The following is a summary diagram of all the menus available in the HP 2500C series printer :

Operating Overview2-8

Using the Control Panel

Paper Handling Menu

Item Value Explanation

TRAY 2 TYPE=PLAIN PLAIN

HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY

Set this value to correspond with the paper type currently loaded in Tray 2.

PLAIN: Plain paper

HP INKJET/HEAVY: HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper

HP PHOTO: HP Premium Photo Paper

TRNSPRNCY/IRON: HP Premium Transparency Film or HP Iron-on T-Shirt Transfer

TRAY 3 TYPE=PLAIN PLAIN

HP INKJET/HEAVY HP PHOTO TRNSPRNCY/IRON RAPID TRNSPRNCY

RAPID TRNSPRNCY: HP Premium Inkjet Rapid-Dry Transparencies.

Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time:

§ HP Premium Inkjet Paper and HP Premium

Inkjet Heavyweight Paper

§ HP Premium Transparency Film and HP

Iron-on T-Shirt Transfer

Set this value to correspond with the paper type currently loaded in Tray 3.

PLAIN: Plain paper

HP INKJET/HEAVY: HP Premium Inkjet Paper or HP Premium Inkjet Heavyweight Paper

HP PHOTO: HP Premium Photo Paper

TRNSPRNCY/IRON: HP Premium

Operating Overview 2-9

Transparency Film or HP Iron-on T-Shirt Transfer

RAPID TRNSPRNCY: HP Premium Inkjet Rapid-Dry Transparencies.

Note: It is not advisable to load the following combination of paper types in Tray 2 and Tray 3 at the same time:

§ HP Premium Inkjet Paper and HP Premium

Inkjet Heavyweight Paper

§ HP Premium Transparency Film and HP

Iron-on T-Shirt Transfer

Operating Overview2-10

Using the Control Panel

Diagnostics Menu

Item Explanation

ALIGN PRNT-HDS

CLEAN PRNT-HD: LEVEL 1

CLEAN PRNT-HD: LEVEL 2

CLEAN PRNT-HD: LEVEL 3

PERFORM TRAY 2 PAPER PATH TEST

PERFORM TRAY 3 PAPER PATH TEST

PERFORM TRAY 1 PAPER PATH TEST

This item aligns the printheads to ensure printout of the best possible print quality. This item cleans the printheads. Level 1 is the basic level and should be performed first. This option will cause the printer to perform a dry wipe and spitting. This item cleans the printheads. Level 2 is more thorough than Level 1, but it should be performed only when Level 1 cleaning does not solve the print quality problem. This option will cause the printer to perform a wet wipe, followed by a dry wipe and spitting. This item cleans the printheads. Level 3 is most thorough, but it should be performed only when Levels 1 and 2 cleaning do not solve the print quality problem, as it uses the most ink. This option will cause the printer to perform 3 wet wipes followed by dry wipes and spitting. The maximum amount of ink used is less than 0.1 cc. This item performs a paper path test on Tray 2. When this is selected, the printer will pick paper from Tray 2 until all the paper has been ejected. This item performs a paper path test on Tray 3. When this is selected, the printer will pick paper from Tray 3 until all the paper has been ejected. This item performs a paper path test on Tray 1. When this is selected, the printer will pick paper from Tray 1 until all the paper has been ejected.

Note

1. The “PRNT-HD NOT ALIGNED” message will appear if the Secondary Access Door has been

opened even though the print heads have not been changed.

Operating Overview 2-11

Using the Control Panel

Information Menu

Item Explanation

CHECK INK LEVEL

BASE FW VER

This item displays the amount of ink remaining in each ink cartridge. The following screen appears on the LCD:

B C M Y 60% 80% 80% 80%

B, C, M and Y represent the black, cyan, magenta and yellow cartridges respectively. The corresponding percentage under each letter indicates the amount of ink left (from 0% to 99%). This item displays the firmware version of the printer. Example:

VERSION=5.10

PS FW VER

MIO FW VER

CHECK TOTAL RAM SIZE

SERVICE ID

This item displays the PostScript firmware version of the printer. Example:

FIRMWARE VERSION=5.10

This item displays the MIO print server firmware version. Example:

MIO VERSION=3.10

This item displays the total amount of RAM available in the printer. Example:

TOTAL RAM SIZE=6118K

This item displays the Service Identification Number of the printer. This number is used by HP Customer Care Centers for support. The format taken is:

SERVICE ID=YYDDD

Where YY indicates the last two digits of the year of manufacture and DDD indicates the number of days since the printer was first used by the customer.

Operating Overview2-12

Using the Control Panel

Self-Test Menu

Item Explanation

PRINT MENU MAP

PRINT PS FONT LIST

PRINT DIAGNOSTIC PAGE

PRINT EXT DIAGNOSTIC PAGE

The Menu Map shows the layout of the Control Panel menu items. The PS Font List shows all the PS fonts currently available to the printer. This option is activated only if PS Personality module has been installed. The Diagnostic Page shows general printer information and current network parameters. See Diagnostic Page

(Chapter 2).

The Extended Diagnostic Page shows printer information which is used for troubleshooting. See Extended Diagnostic Page (Chapter 2).

Operating Overview 2-13

Using the Control Panel

Print Quality Menu

Item Value Explanation

PRINT QUALITY= NORMAL

NORMAL ECONOFAST BEST

NORMAL: Normal mode delivers high quality output and is the recommended setting for speed and quality. Normal mode is the default setting for most paper types.

ECONOFAST: Draft quality printing. EconoFast mode prints faster than Normal mode and delivers comparable output.

Using EconoFast will also cut down on the frequency of replacing your ink cartridges because it uses less ink. EconoFast printing is available only when you select plain paper or transparency as the paper type.

BEST: High quality printing. Best mode produces the highest print quality for all paper types and eliminates the banding effect that sometimes occurs in solid areas. However, Best mode prints more slowly than Normal mode for most documents.

Note

2. When printing in either Normal or Econofast mode, the printer will print bi-directionally (that is,

from left to right and right to left).

4. However in when printing in Best mode, the printer will print uni-directionally (that is, only from

right to left). Printing in Best mode will result in slower printing, but this can solve banding problems.

Operating Overview2-14

Using the Control Panel

Printing Menu

Item Value Explanation

PAPER= LETTER

ORIENTATION= PORTRAIT

APPEND CR TO LF=NONO

LETTER LEGAL 13X19 A4 A3 11X17 JISB4 PORTRAIT LANDSCAPE

YES

Sets the paper size.

Determine the default orientation of print on the page.

Note: It is best to set the page orientation from the printer driver or software application. Select YES to append a carriage return to each line feed (LF) encountered in backward-compatible PCL jobs (pure text, no job control).

Some environments indicate a new line using only the line feed control code. This option allows the user to append the required carriage return to each line feed.

Operating Overview 2-15

Using the Control Panel

I/O Menu

Item Value Explanation

IN JOB TIMEOUT= 15

OUT JOB TIMEOUT= 15

5 to 300 Selects the amount of time (in seconds)

that the printer will wait within a print job before ending it.

When the data from a print job is not completely sent to the printer, the printer will wait for this specified number of seconds. After that, it will abort the job and carry on to process the next print job.

Press [ Value ] once to change the setting by increments of 1 or hold down [ Value ] to scroll through the settings.

0 to 300 Selects the amount of time (in seconds)

that the printer will wait for the next print job before switching to another port.

I/O CHANNEL TIMEOUT= 120

This is useful especially when your printer is connected to two different ports, such as the parallel port and the network port.

Press [ Value ] once to change the setting by increments of 1 or hold down [ Value ] to scroll through the settings.

0 to 300 Selects the amount of time (in seconds)

that the printer will receive data from a port before switching to the next port.

When the printer is connected to different ports with simultaneous data being sent from these ports, the printer will be able to toggle between ports so that jobs sent through all ports will be given equal priority.

Press [ Value ] once to change the setting by increments of 1 or hold down [ Value ] to scroll through the settings.

Operating Overview2-16

Using the Control Panel

Resets Menu

Item Explanation

RESET TO FACTORY SETTINGS

RESET ACTIVE I/O CHANNEL

RESET ALL I/O CHANNELS

RESET MIO TO FACTORY SETTINGS

Configuration Menu

This item performs a simple reset and restores most of the factory (default) settings. This item also clears the input buffer for the active I/O. This item performs a simple reset and clears the input and output buffers (for the active I/O channels only). This item performs a simple reset and clears the input and output buffers for all I/O channels. This item resets the MIO print server and restores most of the factory (default) settings.

Item Value Explanation

PERSONALITY=AUTO AUTO

PCL PS

Selects the default printer language (personality).

Possible values are determined by valid languages which are installed in the printer ; for example, if you have the PS module installed, you will be able to select between AUTO, PCL or PS.

Normally, you should not change the printer language (the default is AUTO). If you change it to a specific printer language, the printer will not automatically switch from one language to another unless specific software commands are sent to the printer.

Operating Overview 2-17

Using the Control Panel

MIO Menu

This menu is available only if the MIO card is installed. It is controlled by the MIO print server which has been installed on the printer and thus varies accordingly. Please refer to the documentation that comes with the print server for more information.

PostScript Menu (for HP 2500CM printer or with PostScript Upgrade Kit installed only)

Item Value Explanation

PRINT PS ERRORS= OFF

JAM RECOVERY= AUTO

OFF ON

AUTO ON OFF

Select ON to print the PS error page when a PS error occurs. Determines how the printer behaves when a paper jam occurs.

AUTO: The printer automatically selects the best mode for printer jam recovery (usually ON). This is the default setting.

COPIES=1 1 to 99

ON: The printer automatically reprints

pages after a paper jam is cleared. OFF: The printer does not reprint pages

following a paper jam. Printing performance might be increased with this setting. Sets the default number of copies by selecting any number from 1 to 99.

Press [ Value ] once to change the setting by increments of 1 or hold down [ Value ] to scroll through the settings.

Operating Overview2-18

Using the Control Panel

Aligning Printheads

To align the printheads from the LCD :

1. Press the [ Menu ] button until “Diagnostic Menu”.

2. Press the [ Item ] button until “Align Printheads”.

3. Press the [ Select ] button.

4. LCD message “Printing Pattern Page”.

5. Printer prints alignment page with horizontal and vertical alignment patterns.

6. The following screen appears on the LCD:

A B C D E 3 3 3 3 3

7. The value “3” at A is flashing.

8. By pressing value change the value at A that matches the corresponding straight line

on the test page.

9. When the value for A is correct press the [ Item ] button to skip to B.

10. When all values are set press the [ Select ] button.

11. The printer will display signs of activity. LCD message “Printing Confirm Page”.

12. The printer prints two squares and a cross. If the printed lines are straight, the

printhead alignment procedure is complete.

All pens Missing

When the message “ALL PENS MISSING” appears on the LCD one of two possible situations apply. Either all print heads are missing from the carriage or at least one of the print heads is experiencing an ink short. Following the message:

A. The printer will go automatically into Ink Head Diagnostic Process “Prt-Hd Diag” appears B. The user has to press “select” to start the Ink Head Diagnostic Process

The diagnostic program will ask to insert the black print head only, after which the printer will check the print head. Subsequently the user will be asked to add one print head at the time and the diagnostic program will perform checks on each print head added.

Operating Overview 2-19

Note

1. The printer has only one data-line to check for shorts. It is possible that the original error message

will refer to a different print head as the one that is actually having the ink short. The Ink Head Diagnostic Process will help you identify the print head having the problem.

2. Not all cases of ink shorts can be diagnosed by the Printhead Diagnostic Process. If the diagnostic

program is not able to diagnose correctly, replace the printheads one after another to identify the faulty printhead.

The Printhead Diagnostic Process in steps:

1. “PRNT-HD DIAG” appears on LCD

2. Press GO

3. Open the Print Head Access Cover and remove C, M and Y Printheads

4. Close Printhead Access Cover

5. LCD will display “Detecting”

6. If B Print Head faulty LCD shows “B PRNT-HD FAULTY”

7. Press GO

8. LCD displays “REPLACE B PRNT-HD”

9. User replaces Black Printhead

10. LCD shows “DETECTING”

Operating Overview2-20

Error Codes

Recoverable Error Codes

A recoverable error is one that is defined as an anomaly that will cause the printer to pause until the user resolves the error.

The other two types of errors are: warning errors, which will highlight a potential problem to the user but does not cause the printer to stop operation, and unrecoverable errors, which are generally irresolvable by the user and will cause the printer to stop functioning altogether.

Also note that if the printer is in the Menu state, error messages will not be displayed until the printer is back in the Ready state.

Note: Brackets [ ] in the Message column indicate variables.

MESSAGE EXPLANATION SOLUTION

OFFLINE The printer is offline. CANCELING JOB The printer is canceling current print job. [COLOR] INK OUT,

REPLACE CART [COLOR] CART FAULTY, REPLACE [COLOR] CART MISSING, INSERT [COLOR] PRNT-HD FAULTY, REPLACE [COLOR] PRNT-HD MISSING, INSERT PRNT-HD ACCESS COVER OPEN TOP COVER OPEN The Top Cover is open.

PAPER JAM, OPEN TOP COVER

CARRIAGE JAM, OPEN TOP COVER

CARRIAGE JAM, OPEN ACC COVER

LEFT BACK PANEL OUT RIGHT BACK PANEL OUT TRAY 2 PAPER GUIDE REMOVED TRAY 3 OPEN OR GUIDE REMOVED

MNL FEED LOAD [TYPE] [SIZE]

One of the ink cartridges (Black, Cyan, Magenta or Yellow) is out of ink. One of the ink cartridges (Black, Cyan, Magenta or Yellow) is faulty. One of the ink cartridges (Black, Cyan, Magenta or Yellow) is missing. One of the printheads (Black, Cyan, Magenta or Yellow) is faulty. One of the printheads (Black, Cyan, Magenta or Yellow) is missing. The Printhead Access Cover is open.

There is paper jammed in the printer.

The Carriage is jammed.

The left side of the Back Panel has not been inserted properly. The right side of the Back Panel has not been inserted properly. One of the Paper Guides in Tray 2 has been removed. Tray 3 is either open or one of its Paper Guides has been removed.

You have chosen to print through Tray 1.

Press to set the printer online. Replace the appropriate cartridge. Replace the appropriate cartridge. Insert the appropriate cartridge. Replace the appropriate printhead. Insert the appropriate printhead Close the cover to resume printing. Close the cover and press to resume

printing. Open the Top Cover to remove paper. When finished, close the Top Cover and press to resume printing. Open the Top Cover to clear obstruction. When finished, close the Top Cover and press

to resume printing. Open the Printhead Access Cover to remove obstruction. When finished, close the Printhead Access Cover and align printheads. Open the Rear Access Cover and ensure that the left side of the panel is properly installed. Open the Rear Access Cover and ensure that the right side of the panel is properly installed. Insert the Paper Guide back into Tray 2.

Ensure that both the Paper Guides are properly installed and that Tray 3 is inserted into the printer. Load the paper type and size as specified in the LCD Panel and press to continue printing.

Operating Overview 2-21

TRAY [NUMBER] EMPTY, LOAD & PRESS

PRESS TO CONTINUE MEDIA IN TRAY 1, REMOVE

WRONG MEDIA TYPE, [ACTION]

UNEXPECTED PAPER SIZE

PRNT-HDS NOT ALIGNED

NON HP [COLOR] CART

[COLOR] CART NEAR EXPIRY

[COLOR] INK LOW One of the ink cartridges (Black, Cyan,

The specified tray is empty.

To continue your present task, press the button.

There is media in Tray 1 which may not be the type or size that is specified in your current print job.

The media type which the printer has detected is not the type specified in your print settings.

The specified paper size is different from the paper size in the selected input tray. The output was truncated to fit the paper in the printer. Some output may have been lost. The printheads have not been aligned. For best print quality, align the printheads before the next print job. A non-HP color cartridge has been detected. HP does not guarantee non-HP cartridges. The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage. One of the ink cartridges (Black, Cyan, Magenta or Yellow) is near expiry. To obtain optimum print quality, it is recommended that you do not use expired ink cartridges.

Magenta or Yellow) is low on ink. You may still continue to print with this cartridge until the ink has totally run out.

Load the paper size and type which this tray has been set up for

Remove the media in Tray 1 and press the button to resume printing.

If you wish to print through Tray 1, set your driver to pick from Tray 1 and send the print job before putting media in Tray 1. You may wish to either load in the right media, or choose to print on existing media. You may also cancel the current print job by pressing the [Cancel Print] button. Reload the correct media into the tray and print again.

Align the printheads. For instructions, see Align Printheads.

Use original HP ink cartridges instead.

Be prepared to replace the mentioned color ink cartridge.

Operating Overview2-22

Error Codes

Unrecoverable Error Codes

Display error code on LCD: “ERROR CODE: XXXX-XXXX” The unrecoverable error codes are coded and refer to the printer module that is experiencing a failure. Some of the codes in the list below have a comment “Not Used”. These codes are only for development purposes and should no longer be triggered by the firmware. We do supply the full list of unrecoverable codes because experience told us that under some unique circumstances some of the development codes will still be displayed.

Error

111 RED_NO_ERROR 112 NONSPECIFIC_ERROR Standard error trap (no additional information).

121 ASSERT_ERROR

122 SAMPLE_ROM_TEST_FAIL Problem with ROM on Main PCA –CRC Test failed Two types of ROM tests. 123 FULL_ROM_TEST_FAIL Problem with ROM on Main PCA –CRC Test failed

124 FRONT_PANEL_ERROR_TRAP Not used User asked for an error-trap. 125 STACK_SIZE_TOO_SMALL 126 RAM_ADDRESS_TEST_FAIL PCA error Ram address line test. 127 DEMO_MSG_Q_CREATE 128 PROCESSOR_FAULT Program errors affecting main CPU – reset or replace PCA i960 processor fault.

129 UNUSED_INTERRUPT_HIT Design of interrupt is wrong – service routine is not recognized Interrupt with no vector assigned.

Error Message Comments Error Meaning

System/Selftest Errors

Assert will display additional information: the first extended code displayed (after the “121”) is the file number that represents one of the source modules in the system. File numbers are enumerated in AssertFilesPub.h. The next one or two extended codes represent the line number within the file that holds the assert() statement that failed. One addition extended code is used if the line number is 999 or less, and two extended codes if the line number is 1000 or greater.

Stack Overflow => program error –reset printer otherwise replace PCA

Program error - recources are not available –printer could be working on other tasks - reset or replace PCA

Emulator : p/s offendingTask.

Couldn't create qSelfTest queue.

Operating Overview 2-23

131 INK_LEAK_ERR_K ISS error – Not used Pump detected OOI before level down. 132 INK_LEAK_ERR_C ISS error – Not used Pump detected OOI before level down. 133 INK_LEAK_ERR_M ISS error – Not used Pump detected OOI before level down. 134 INK_LEAK_ERR_Y ISS error – Not used Pump detected OOI before level down.

(Development error)

Operating Overview2-24

139 DEFERRED_ERROR_TRAP Error happened during power up but printer recovered Printer error-trapped in a previous lifetime. 141 NVM_ERR_NOT_INIT Not used Attempt to read/write before init. 142 NVM_ERR_GENERIC Not used Non-specific NVM error. 143 NVM_ERR_DEVICE_ABSENT NVM errors Reset printer =>Replace logic PCA Requested memory device did not respond. 144 NVM_ERR_WRITE NVM errors Reset printer =>Replace logic PCA Protocol error on write operation to NVM. 145 NVM_ERR_READ NVM errors Reset printer =>Replace logic PCA Protocol error on read operation to NVM. 146 NVM_ERR_READBACK NVM errors Reset printer =>Replace logic PCA Failed readback/verify after write. 147 NVM_ERR_DATA_NOT_VALID NVM errors Reset printer =>Replace logic PCA Device works OK. 148 NVM_ERR_UNKNOWN_TAG NVM errors Reset printer =>Replace logic PCA Data tag invalid. 149 NVM_ERR_UNKNOWN_FORMAT NVM errors Reset printer =>Replace logic PCA Chip functions but has invalid format. 151 NVM_ERR_BAD_CHIP_TAG Penhead and cartridge errors –Not used Acumen's chip tag unrecognized. 152 NVM_ERR_BAD_FAMILY Penhead and cartridge errors –Not used Acumen's family ID unrecognized. 153 NVM_ERR_BAD_COLOR Penhead and cartridge errors –Not used Acumen's color code did not match device ID. 154 NVM_ERR_TSR_VALUE Penhead and cartridge errors –Not used Acumen TSR value = 0. 155 NVM_ERR_DROP_VALUE Penhead and cartridge errors –Not used Acumen drop volume = 0. 156 NVM_ERR_BAD_TOKEN Penhead and cartridge errors –Not used Token area failed zero-write self test. 157 NVM_ERR_BAD_WRITE_PROT Penhead and cartridge errors –Not used Write-protect area failed self test. 158 NVM_ERR_BAD_MODEL_NUM Penhead and cartridge errors –Not used Acumen Model Number field out of range. 159 NVM_ERR_INCOMPAT_INK Penhead and cartridge errors –Not used Non-approved bit and "JETSERIES". 161 NVM_ERR_BAD_MFG_WEEK Penhead and cartridge errors –Not used Mfg week > 51. 162 NVM_ERR_SPARE Penhead and cartridge errors –Not used Previously was Gas Gauge Gap. 163 NVM_ERR_POOL_ALLOC_FAIL System recources – Reset printer No memory to allocate pool from. 164 NVM_ERR_ACU_BAD_SIZE Penhead and cartridge errors –Not used Token Write-protected or Scratchpad size = 0. 165 NVM_ERR_DUPLICATE_TAG Penhead and cartridge errors –Not used Two identical tags were found in an Acumen chip. 166 NVM_ERR_TOKEN_MISLOC Penhead and cartridge errors –Not used Status superfield not located in token area.

167 NVM_ERR_I2C_CONF_FAIL

Bus used for connecting devices on the PCA experiences error. Reset Printer => Replace PCA

A failure was detected on the serial bus used to access NVM devices (I2C bus). The following extended error codes apply : 001 = STUCK_LO_SDA 002 = STUCK_HI_SDA 004 = STUCK_LO_SCL 005 = STUCK_LO_SCL + STUCK_LO_SDA 006 = STUCK_LO_SCL + STUCK_HI_SDA 008 = STUCK_HI_SCL 009 = STUCK_HI_SCL + STUCK_LO_SDA 010 = STUCK_HI_SCL + STUCK_HI_SDA

171 MM_PROC_WAITING Not used Memory Manager error traps.

Memory Manager

172 MM_SIGNAL_ERR Not used 173 MM_MAX_WAIT_ERR Not used MM debug = 0.

Operating Overview 2-25

181 CRIT_TASK_WD_TASK_1 Not used All are PCA timing issues Critical task 1 watchdog timeout. 182 CRIT_TASK_WD_TASK_2 Not used Critical task 2 watchdog timeout. 183 CRIT_TASK_WD_TASK_3 Not used Critical task 3 watchdog timeout. 184 CRIT_TASK_WD_TASK_4 Not used Critical task 4 watchdog timeout. 185 CRIT_TASK_WD_TASK_5 Not used Critical task 5 watchdog timeout. 186 CRIT_TASK_WD_TASK_6 Not used Critical task 6 watchdog timeout. 187 CRIT_TASK_WD_TASK_7 Not used Critical task 7 watchdog timeout. 188 CRIT_TASK_WD_TASK_8 Not used Critical task 8 watchdog timeout. 189 CRIT_TASK_WD_TASK_9 Not used Critical task 9 watchdog timeout.

Critical Task WatchDog Timeouts

211 SB_ERR_FORCE_RESET Not used Failed to perform serial bus reset. 221 SB_ERR_BAD_XFER_CMD Not used Darwin Bus: bad transfer command format. 222 SB_ERR_NO_SLAVE_ADDR Not used Darwin Bus: no slave address found. 223 SB_ERR_MISSING_ACK Not used Darwin Bus: missing data acknowledge pulse. 224 SB_ERR_HARDWARE_FAULT Not used Darwin Bus: wrote 0, read 1. 225 SB_ERR_UNEX_STOP_BIT Not used Darwin Bus: unexpected stop bit. 226 SB_ERR_UNEX_START_BIT Not used Darwin Bus: unexpected start bit. 227 SB_ERR_DATA_ERROR Not used Darwin Bus: wrote 1, read 0. 228 SB_ERR_MISSING_STOP Not used Darwin Bus: missing stop bit. 229 SB_ERR_MISSING_START Not used Darwin Bus: missing start bit.

241 SB_ERR_RETRIGGER_FAIL

242 SB_ERR_FORCE_RESET_FAIL

311 RED_DM_ERR_PAGE_DIR_RANGE PCL generic errors Page directory overflow. 312 RED_DM_ERR_NO_SCALER PCL generic errors No font scaler present. 313 RED_DM_ERR_BAD_HANDLE PCL generic errors Page index out of range. 314 RED_DM_ERR_BAD_SYMBOLSET PCL generic errors Requested symbol set doesn't match font headers. 315 RED_DM_ERR_FONT_TYPE PCL generic errors Unknown or bad font type. 316 RED_DM_ERR_NO_ALT_WIDTHS PCL generic errors Needed alt width table and none exists. 317 RED_DM_ERR_NO_CACHE_FONT PCL generic errors Couldn't allocate CACHE_FONT structure. 318 RED_DM_ERR_CACHE_INIT PCL generic errors Cache already initialized. 319 RED_DM_ERR_CACHE_ALLOC PCL generic errors Cache memory allocation failed. 321 RED_DM_ERR_BAD_CALLER PCL generic errors Invalid caller number. 322 RED_DM_ERR_BAD_METRICS PCL generic errors Invalid FM_METRICS data. 323 RED_DM_ERR_NO_SS_ENTITY PCL generic errors No symbol set entity for unbound font. 324 RED_DM_ERR_MEM_ALLOC PCL generic errors malloc() failure.

Pens and Darwin Errors

Personality

Power down to clear SRAM –information remained after resetPotentially PCA problem Power down to clear SRAM –information remained after resetPotentially PCA problem

Exceeded maximum bus transaction retries.

Bus failed to execute forced reset.

Operating Overview2-26

325 RED_DM_ERR_INVALID_HDR PCL generic errors Font header not on available. 326 RED_DM_ERR_DELETE_FONT PCL generic errors Can't delete font from list. 327 RED_DM_ERR_MODIFY_FONT PCL generic errors Can't make internal font permanent or temporary. 328 RED_DM_FONT_SELECTMODE_ERROR PCL generic errors 329 RED_DM_FONT_FORMAT_ERROR PCL generic errors 331 RED_DM_FONT_WEIGHT_ERROR PCL generic errors 332 RED_DM_FMTR_INVALID_CHANNEL PCL generic errors Miscellaneous formatter error. 333 RED_DM_FMTR_CANNOT_SUBMIT_INPUT PCL generic errors 334 RED_DM_FMTR_CANNOT_ALLOC_MEM PCL generic errors 335 RED_DM_PCL_ERROR PCL generic errors PCL subsystem. 336 RED_DM_PCL_INVALID_ORIENTATION PCL generic errors 337 RED_DM_PCL_INVALID_POSITION PCL generic errors 338 RED_DM_PCL_INVALID_CHARACTER PCL generic errors 339 RED_DM_PCL_UNDERLINE_ERROR PCL generic errors 341 RED_DM_PMGR_ERROR PCL generic errors Page Manager subsystem. 342 RED_DM_DL_WRITE_BUFF_ERROR PCL generic errors 343 RED_DM_DL_BAD_OPCODE PCL generic errors 344 RED_DM_DL_READ_BUFF_ERROR PCL generic errors 345 RED_DM_DL_BAD_TEXT_REC_POS PCL generic errors 346 RED_DM_DL_BAD_FMGR_CALL PCL generic errors 347 RED_DM_DL_BAD_BYTE_COUNT PCL generic errors 348 RED_DM_DL_BAD_CHAR_CALL PCL generic errors 349 RED_DM_DL_BAD_ORIENTATION PCL generic errors 351 RED_DM_DL_BAD_SWATH_POS PCL generic errors 352 RED_DM_DL_BAD_RENDER_POS PCL generic errors 353 RED_DM_PMGR_NO_PAGE_OPEN PCL generic errors 354 RED_DM_PMGR_NO_MEM PCL generic errors 355 RED_DM_PMGR_ED_PAGE_ERROR PCL generic errors 356 RED_DM_PMGR_NO_RENDER_RES PCL generic errors 357 RED_DM_PMGR_BAD_RENDER_RES PCL generic errors 358 RED_DM_PMGR_REVISIT_RASTER PCL generic errors 359 RED_DM_FOX_DETECT_SYSTEM_DEAD PCL generic errors FOX Download subsystem. 361 RED_DM_FOX_DELETE_FONT_ERROR PCL generic errors 362 RED_DM_IO_BAD_MEM_BLOCK PCL generic errors I/O buffer management failure. 363 RED_DM_IO_NO_MEMORY Memory management or not enough memory error malloc failure.

364 RED_DM_IO_WD_CREATE_FAIL

365 RED_DM_IO_GIVE_SEM_FAIL

366 RED_DM_IO_EXPECTED_TAG

367 RED_DM_IO_SEM_FAIL

WD timer creation failed.

Give semaphore failed.

BAD ReadCtrl tag.

Delete or create semaphore fail.

Operating Overview 2-27

368 RED_DM_IO_ECP_UNSUPPORTED_CHANNEL

369 RED_DM_IO_UNSUPPORTED_SOCKET

371 RED_DM_MLC_CREDIT_GONE_BAD

372 RED_DM_MLC_CREDIT_GONE_BAD2

373 RED_DM_MLC_INSUFFICIENT_MEM

374 RED_DM_MLC_COULDNT_ALLOC_OUTPUT

375 RED_DM_MLC_UNKNOWN_DATA_CONTROL

376 RED_DM_MLC_GET_INPUT_FAILED

377 RED_DM_MLC_DEFAULT_CONFIG_FAIL

378 RED_DM_MLC_MIDPACKET_CHANNEL

379 RED_DM_MLC_READ_STOPPED_ERROR

381 RED_DM_SOCKET_MULTIPLE_READS

382 RED_DM_SOCKET_ILLEGAL_TAG 397 RED_DM_SYS_PARAMETER_ERR Not used

398 RED_DM_INVALID_PEN Not used 399 RED_DM_NONSPEC_ERROR Not used Generic error trap (no additional information).

I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement I/O problems –firmware problem => reset printer or PCA replacement

Data received on unsupported channel.

411 MECH_BAD_MECHWARE Not supported Mechware command 412 MECH_BAD_RESOLUTION Print resolution not supported Someone asked for an unsupported resolution. 413 MECH_BAD_INIT Firmware code error – subsystem failed TaskSpawn. 414 MECH_THERMAL_SHORT Not used Pen temperature went over 95 degrees.

415 MECH_CARRIAGE_JAM 416 MECH_NO_MEMORY Firmware error or not enough memory – reset printer

417 MECH_FAIL_ADC_CAL Not used Failed the internal ADC CAL. 418 MECH_ADC_RAIL Not used The ADC was at the rails (was 423). 419 MECH_VREF_PROB Not used The ADC was probably overdriven.

Mechanism Code Errors

Carriage blocked – Encoder strip/ carriage motor/ carriage PCA/ Harness/ Logic PCA error

Carriage servo failure detected.

Operating Overview2-28

421 MECH_BAD_BLACK_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Black pen had bad ID or TSR. 422 MECH_BAD_CYAN_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Cyan pen had bad ID or TSR. 423 MECH_BAD_MAGENTA_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Magenta pen had bad ID TSR. 424 MECH_BAD_YELLOW_PEN Not used – pen/ flexcable/ Carriage PCA/ Logic PCA error Yellow pen had bad ID TSR. 425 MECH_BLACK_OOI Not used – ISS/ Harness/ Logic PCA error Black out of ink trap. 426 MECH_CYAN_OOI Not used – ISS/ Harness/ Logic PCA error Cyan out of ink trap. 427 MECH_MAGENTA_OOI Not used – ISS/ Harness/ Logic PCA error Magenta out of ink trap. 428 MECH_YELLOW_OOI Not used – ISS/ Harness/ Logic PCA error Yellow out of ink trap. 429 MECH_UDV_PROB Not used 12V supply was out of spec (was 424). 431 MECH_PEN_E_5_SHORT Pen failed Electrical short test on 5 V failed. 432 MECH_SS_FAILURE Service Station/ harness / Logic PCA error SS jammed or SS OPTO failure. 433 MECH_NO_RAMP_MEMORY Not used Downloadable ramp allocation memory failed. 434 MECH_BAD_SPIT_FREQ Not used - Logic PCA/ bad pen Spit Frequency or Spit Count out of range. 435 MECH_PEN_VP1_SHORT Pen / Logic PCA/ carriage base/ Flexcable connection error Electrical short test on VP1 failed. 436 MECH_PEN_VP2_SHORT Pen / Logic PCA/ carriage base/ Flexcable connection error Electrical short test on VP2 failed. 437 MECH_PEN_E_12_SHORT Pen / Logic PCA/ carriage base/ Flexcable connection error Electrical short test on 12 V failed.

438 MECH_ALL_PENS_BAD

439 MECH_CARRIAGE_LATCH_ERROR

441 MECH_PUMP_JAM ISS pump motor jam – ISS/ Logic PCA / Harness Pump could not move to desired position. 442 MECH_STALLED_MOTOR_ENCODER Encoder wheel / Linefeed PCA / Logic PCA error Motor stall: paper encoder signal. 443 MECH_STALLED_MOTOR_EMF Not used Motor stall: EMF signal. 444 MECH_PAPER_ENCODER Encoder wheel / linefeed PCA / Logic PCA error Thrown when quadrature calibration fails. 445 MECH_NUDGE_ERROR Not used Nudge position error outside limits. 446 MECH_PAPER_JAM_ERROR Not able to feed out media / Linefeed motor / Linefeed PCA error Paper jam while ejecting. 451 MECH_PEN_SHORT_OVER Pen issue / Logic PCA / carriage base error Pen Short Test failed (voltage increase). 452 MECH_DARWIN_OVERTEMP Darwin Senior Failed – PCA Darwin over temperature. 453 MECH_DARWIN_JR_OVERTEMP Darwin Junior Failed – PCA Darwin Jr over temperature. 454 MECH_RESISTOR_TEST_FAIL Not used - pen issue/ flex cable/ carriage base/ logic PCA Resistor test > 100 nozzle failure. 455 MECH_SS_OUTOFLIMITS Service Station / Logic PCA SS could not be homed within reasonable limit. 456 MECH_SS_DIRTYPON1 Service Station / Logic PCA SS could not be freed from carriage - case 1. 457 MECH_SS_DIRTYPON2 Service Station / Logic PCA SS could not be freed from carriage - case 2. 458 MECH_SS_DIRTYPON3 Service Station / Logic PCA SS could not be freed from carriage - case 3. 459 MECH_SS_DIRTYPON4 Service Station / Logic PCA SS could not be freed from carriage - case 4. 461 MECH_SHORT_TIMER Pen short detected – pen issue The short test was not completed within required time. 462 MECH_SS_REHOMING_ERROR Service Station/ Logic PCA Error while rehoming service station. 463 MECH_SPIT_POSITION_ERROR Firmware error – Encoder strip / SS / carriage base/ Logic PCA Error in spit position. 464 MECH PAPERMOTOR NO INDEX Not used Thrown when index mark is not found.

Not used – pen issue/ Logic PCA/ Carriage base All 4 pens have a bad ID. This error could be caused

By a short on one of the pens, which cannot be specifically identified.

Not used – Recoverable error The carriage latch is open.

This error should become something more benign.

Operating Overview 2-29

465 MECH PAPERMOTOR STALL

466 MECH PAPERMOTOR SLOW MOVE

Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder wheel/ Logic PCA Linefeed motor stall – Linefeed motor/ Linefeed PCA/ encoder wheel/ Logic PCA

Thrown when linefeed move is bad.

Thrown when paper motor moves too slowly.

511 IO_BAD_TIMER All errors point to I/O problem Host error/ Logic PCA/ Connector 512 P1284_DOUBLE_READ All errors point to I/O problem Host error/ Logic PCA/ Connector 513 P1284_ISR_INVALID_STATE All errors point to I/O problem Host error/ Logic PCA/ Connector 514 P1284_BAD_TIMER All errors point to I/O problem Host error/ Logic PCA/ Connector 515 P1284_ISR_UNRECOGNIZED All errors point to I/O problem Host error/ Logic PCA/ Connector 516 P1284_BAD_DMA_SIZE All errors point to I/O problem Host error/ Logic PCA/ Connector 517 P1284_NO_READ All errors point to I/O problem Host error/ Logic PCA/ Connector 518 P1284_DMA_NOT_OFF All errors point to I/O problem Host error/ Logic PCA/ Connector 519 P1284_DOUBLE_WRITE All errors point to I/O problem Host error/ Logic PCA/ Connector 521 P1284_NO_WRITE All errors point to I/O problem Host error/ Logic PCA/ Connector 522 P1284_CORRUPTED_DMA_BUF All errors point to I/O problem Host error/ Logic PCA/ Connector 523 P1284_ECP2_AUTOHS_NOT_OFF All errors point to I/O problem Host error/ Logic PCA/ Connector 549 PLL_EXPECTED_INTS_OFF Parallel port error – Host error/ Logic PCA or connector 551 PLL_INTERRUPTS_NEGATIVE Parallel port error – Host error/ Logic PCA or connector 552 PLL_OUT_OF_TRIGGERS Parallel port error – Host error/ Logic PCA or connector 553 PLL_NO_TRIGGERS Parallel port error – Host error/ Logic PCA or connector 554 PLL_BAD_ECP_COMMAND Parallel port error – Host error/ Logic PCA or connector 555 PLL_EXPECTED_BUFFER Parallel port error – Host error/ Logic PCA or connector 556 PLL_NO_COMPLETION_SET Parallel port error – Host error/ Logic PCA or connector 557 PLL_INPUT_ARG_ERROR Parallel port error – Host error/ Logic PCA or connector 558 PLL_INPUT_ENABLE_ERROR Parallel port error – Host error/ Logic PCA or connector 559 PLL_INPUT_NOT_DISABLED Parallel port error – Host error/ Logic PCA or connector 561 PLL_TOO_MANY_COMPLETIONS Parallel port error – Host error/ Logic PCA or connector

611 FLASH_ERR_FILE_SIG Error can only occur when flashing firmware 612 FLASH_ERR_MACH_TYPE Error can only occur when flashing firmware 613 FLASH_ERR_CHECKSUM Error can only occur when flashing firmware 614 FLASH_ERR_BLOCKSIZE Error can only occur when flashing firmware 621 FLASH_ERR_UNKNOWN_STATE Error can only occur when flashing firmware Impossible internal state. 622 FLASH_ERR_BUF_COUNT Error can only occur when flashing firmware 623 FLASH_ERR_UNK_LAMP Error can only occur when flashing firmware 624 FLASH_ERR_UNK_BUTTON Error can only occur when flashing firmware 625 FLASH_ERR_UNK_SUBSTATE Error can only occur when flashing firmware 626 FLASH_ERR_WP_UNIMPL Error can only occur when flashing firmware

I/O Manager

Flash Memory

Operating Overview2-30

631 FLASH_ERR_ERASE_CMD Error can only occur when flashing firmware Flash chip failure. 632 FLASH_ERR_ERASE_FAILED Error can only occur when flashing firmware 633 FLASH_ERR_TIME_ES_INIT Error can only occur when flashing firmware 634 FLASH_ERR_TIME_SUSPEND Error can only occur when flashing firmware 635 FLASH_ERR_TIME_PAGEBUF Error can only occur when flashing firmware 636 FLASH_ERR_TIME_QUEUE Error can only occur when flashing firmware 637 FLASH_ERR_TIME_CMD Error can only occur when flashing firmware

38 FLASH_ERR_VPP_BAD Error can only occur when flashing firmware 641 FLASH_ERR_WRITE_START Error can only occur when flashing firmware 642 FLASH_ERR_WRITE_FAILED Error can only occur when flashing firmware 643 FLASH_ERR_DATA_BAD Error can only occur when flashing firmware Read-after-write failed. 651 FLASH_ERR_2MANY_ERASE Error can only occur when flashing firmware Excessive erase attempts. 661 FLASH_ERR_2MANY_WRITE Error can only occur when flashing firmware Excessive write attempts. 671 FLASH_ERR_BUF_DATA_BAD Error can only occur when flashing firmware Chip's page buffer write failed. 672 FLASH_ERR_ENCODING Error can only occur when flashing firmware Block's encoding method unknown.

711 RED_DM_PML_ERROR PCA problem can also be caused by MIO card PML subsystem (general). 712 RED_DM_PML_OPEN_SOCKET_ERROR PCA problem can also be caused by MIO card Could not open PML socket. 713 RED_DM_PML_IO_NOTIFY_ERROR PCA problem can also be caused by MIO card Could not set up callback. 714 RED_DM_PML_MEMPOOL_ERROR PCA problem can also be caused by MIO card Could not allocate PML pool. 715 RED_DM_PML_IO_READ_ERROR PCA problem can also be caused by MIO card Could not read from PML socket. 721 RED_DM_PM_INSUFFICIENT_MEM PCA problem can also be caused by MIO card PM could not get its structure.

811 SM_PRINTING_OFF Firmware issue – reset printer Printing has been cancelled. 812 SM_NON_10X_ADVANCE Firmware issue - reset printer Non-x10 advance performed in a shingled mode. 813 SM_SWING_BUF_NON_ZERO All data received=0 – reset printer Used in AssertSwingBuffersAllZero(). 820 SM_NO_MEMORY_FOR_LOG Not enough memory available – reset printer No memory for print logging.

911 UI_MSG_Q_CREATE Not used Could not create the message queue. 912 UI_BUTTON_WD Not used Could not create button-reading watchdog. 913 UI_INDICATOR_WD Not used Could not create indicator-flashing watchdog. 914 UI_RESET_WD Not used Could not create reset button watchdog. 915 UI_UNKNOWN_IND_STATE Not used Unknown indicator state: state machine confused.

921 DEV_MGR_IDLE_INIT_ERR Reset printer Failed to start idle loop. 922 DEV_MGR_WD_START_ERR Reset printer Failed to create watchdog. 923 DM_MSGQ_CREATION_ERROR Reset printer Failed to create a message queue. 924 DM_UNSUPPORTED_MESSAGE Reset printer Received an unrecognized DM message.

Personality (cont'd)

Swath Manager

User Interface

Device Manager

Operating Overview 2-31

925 DM_MESSAGE_SEND_FAILED Reset printer Failed to send message to dmEventMsgQ. 926 DM_MESSAGE_RECV_FAILED Reset printer Failed to receive device mgr message

I/O Switcher

971 FMT_SEM_CREATE_ERROR 972 SWI_SEM_TAKE_ERROR Firmware error managing auto I/O switching – Reset Printer

Firmware error managing auto I/O switching – Reset Printer

Operating Overview2-32

Printer Diagnostic Pages

The HP2500C can test-print up to two self-diagnostic pages: the diagnostic page and extended diagnostic page. A PostScript (PS) configuration page may also be printed if the PS Personality Module has been installed. Please note that the default pick for diagnostic pages is determined by the firmware version of the printer and can not be changed. Diagnostic pages will by default always pick from Tray 2 or Tray 3 (depending on firmware rev.).

Diagnostic Page

The various fields on the page are as follows:

§ Version: firmware version of the printer.

§ Service ID#: born-on-date, which takes the format YYDDD, where YY indicates the

year and DDD indicates the ordinal number of days in the year when the printer was first used by the customer.

§ Index: number of pages printed.

§ Built-in Bitmap Fonts: the PCL fonts that reside in the printer.

Operating Overview 2-33

Printer Diagnostic Pages

Printhead Info

§ Pages Printed (approximate): this takes the format B C M Y, and shows how many

pages have been printed by each individual printhead.

§ Nozzles Disabled (<3 OK): this shows, if any, the number of printhead nozzles that

are not functioning properly. If any of the nozzles are disabled, the problem may be rectified by trying any of the cleaning procedures. Disabled nozzles may also indicate printhead end-of-life.

§ Printhead Status: this shows the condition of each printhead. When the indicating line

moves into the red zone, it means that the printhead has reached the end of its useful service life.

Cartridge

§ Pages Printed (approximate): this takes the format B C M Y, and shows how many

pages have been printed by each individual cartridge.

§ Ink Cartridge Level: this shows the amount of ink in each cartridge. When the

indicating line moves into the red zone, it means that the ink in the cartridge is going to finish soon.

Operating Overview2-34

Printer Diagnostic Pages

Extended Diagnostic Page

The extended diagnostic page is used by manufacturing to show the NVRAM values for the printheads, cartridges and PCA.

PS Configuration Page

Available only be printed if the PS Personality Module has been installed. It prints all the PS fonts which are available on the module.

Operating Overview 2-35

Operating Overview2-36

Chapter 3 Loading Paper and Paper Behavior

Loading the Trays

Overview

The HP 2500C/CM Printer has 3 paper trays and 1 Rear Manual Feed.

Tray 1 - This tray is used as a bypass tray, and holds up to 10 sheets of paper. This tray should be used for media types and sizes that are seldom used.

Tray 2 - This tray holds up to 150 sheets of paper. It is recommended that you use this tray to hold commonly-used paper.

Tray 3 - This tray holds up to 250 sheets of paper. It is recommended that you use this tray to hold commonly-used paper.

Rear Manual Feed - The Rear Manual Feed is designed to provide a straight paper path for printing on thicker media (up to 0.3mm), such as card stock or labels, without bending. This paper path will only allow you to print on 1 sheet at a time.

Loading Paper and Paper Behavior 3-1

Loading Commonly-Used Media in Tray 2

Tray 2 is designed to hold up to 150 sheets of paper, and can accommodate the paper sizes : Letter, A4, Legal, B4, A3, 11"x17", 13"x19" and 330x483mm.

1, 2

1. Remove Tray 1.

2. If you wish to change the paper size setting that has

been set for the tray, go to step 3. If you wish to load paper using the existing tray setting, go to step 5.

3. Adjust the Paper Length and Paper Width guides to

the correct slots. Respective paper size markings are indicated beside each slot.

4. If you are loading paper sizes : B4, A3, 11"x17",

13"x19" and 330x483mm, unlatch the tray lock, extend the tray and relatch the tray lock. If you are loading paper sizes : Letter, A4 and Legal, check that the tray is not extended. If it is, unlatch the tray lock, push in the tray and re-latch the tray lock.

Loading Paper and Paper Behavior3-2

Loading Commonly-Used Media in Tray 2

5. Insert the paper, print side down, into the printer.

6. Tap the left side of the stack of paper to ensure that

it is flush with the right side of the tray.

7. Replace Tray 1.

8. If Tray 2 is extended, place the Extended Tray Cover

over the tray.

9. If you are loading a different type of media, press [

Menu ] on the Control Panel until PAPER

HANDLING MENU appears.

10. Press [ Item ] to select TRAY 2 TYPE= .

11. Press [ Value ] to select the media type you have loaded into the tray and press [ Select ].

Loading Paper and Paper Behavior 3-3

Loading Commonly-Used Media in Tray 3

1. Grasp the sides of Tray 3 and pull it out of the printer.

2. If you wish to change the paper size setting that has been set for the tray, go to step 3. If you wish to load paper using the existing tray setting, go to step 5.

3. Adjust the Paper Length and Paper Width guides to the correct slots. Respective paper size markings are indicated beside each slot.

4. If you are loading paper sizes : B4, A3, 11"x17", 13"x19" and 330x483mm, unlatch the tray lock, extend the tray and relatch the tray lock. If you are loading paper sizes : Letter, A4 and Legal, check that the tray is not extended. If it is, unlatch the tray lock, push in the tray and re-latch the tray lock.

5. Load the paper, print side down, by aligning the paper edge to the Paper Length guide first. Tap the other end of the paper stack to ensure that the paper stack is loaded correctly.

6. Re-insert Tray 3 into the printer.

Loading Paper and Paper Behavior3-4

Loading Commonly-Used Media in Tray 3

7. If Tray 3 is extended, place the Extended Tray Cover over the tray.

8. If you are loading a different type of media, press [

Menu ] on the Control Panel until PAPER

HANDLING MENU appears.

9. Press [ Item ] to select TRAY 3 TYPE= .

10. Press [ Value ] to select the media type you have loaded into the tray and press [ Select ].

Loading Paper and Paper Behavior 3-5

Loading Paper in Tray 1

1. Set your driver to pick paper from Tray 1 and print your document (i.e. send the print job to the printer).

2. After sending the print job, the LCD Panel will display the message "TRAY 1 LOAD [ TYPE ]

[ SIZE ]" where [ TYPE ] and [ SIZE ] is the media

type and size as specified in your printer driver respectively.

3. Slide the paper width guide to its outermost position.

4. Insert up to 10 sheets of paper along the right side of Tray 1, print side down, until it stops.

5. Slide the paper width guide in until it stops at the edge of the paper.

6. Press the button to print.

Loading Paper and Paper Behavior3-6

HP 2500C Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual