HP 242 User Manual

User Guide

© Copyright 2013 Hewlett-Packard
Development Company, L.P.

Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

Second Edition: May 2013

First Edition: May 2013

Document Part Number: 725050-002

Product notice

This user guide describes features that are
common to most models. Some features
may not be available on your computer.

To obtain the latest information in this
guide, contact support. For U.S. support, go

http://www.hp.com/go/contactHP. For

to
worldwide support, go to

http://welcome.hp.com/country/us/en/
wwcontact_us.html.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.

For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Welcome .......................................................................................................................................................... 1

Finding information ............................................................................................................................... 2

2 Getting to know your computer ..................................................................................................................... 4

Top ....................................................................................................................................................... 4

TouchPad ............................................................................................................................ 4

Lights ................................................................................................................................... 5

Buttons and fingerprint reader (select models only) ............................................................ 6

Keys ..................................................................................................................................... 7

Front ..................................................................................................................................................... 8

Right ..................................................................................................................................................... 9

Left ..................................................................................................................................................... 11

Display ................................................................................................................................................ 12

Bottom ................................................................................................................................................ 13

3 Connecting to a network .............................................................................................................................. 15

Connecting to a wireless network ....................................................................................................... 15

Using the wireless controls ................................................................................................ 15

Using the wireless button .................................................................................. 15

Using operating system controls ....................................................................... 16

Using a WLAN ................................................................................................................... 16

Using an Internet service provider .................................................................... 16

Setting up a WLAN ............................................................................................ 17

Configuring a wireless router ............................................................................ 17

Protecting your WLAN ....................................................................................... 17

Connecting to a WLAN ...................................................................................... 18

Using Bluetooth wireless devices ...................................................................................... 18

Connecting to a wired network ........................................................................................................... 18

Connecting to a local area network (LAN) ......................................................................... 19

4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 20

Using pointing devices ....................................................................................................................... 20

Setting pointing device preferences ................................................................................... 20

Using the TouchPad .......................................................................................................... 20

Using TouchPad Gestures ................................................................................ 20

One-finger slide ................................................................................ 21

v

Tapping ............................................................................................. 21

Scrolling ............................................................................................ 22

Pinching/zooming ............................................................................. 22

Rotating (select models only) ........................................................... 23

2-Finger click (select models only) ................................................... 23

Flicking (select models only) ............................................................ 24

Edge swipes (select models only) ..................................................................................... 24

Right-edge swipe .............................................................................................. 24

Top-edge swipe ................................................................................................. 25

Left-edge swipe ................................................................................................. 25

Using the keyboard ............................................................................................................................ 26

Using Microsoft Windows 8 shortcut keys ......................................................................... 26

Identifying the hot keys ...................................................................................................... 27

5 Multimedia ..................................................................................................................................................... 29

Using the media activity controls ........................................................................................................ 29

Audio .................................................................................................................................................. 29

Connecting speakers ......................................................................................................... 29

Adjusting the volume ......................................................................................................... 29

Connecting headphones .................................................................................................... 30

Connecting a microphone .................................................................................................. 30

Checking audio functions on the computer ........................................................................ 30

Webcam (select models only) ............................................................................................................ 30

Video .................................................................................................................................................. 31

VGA ................................................................................................................................... 31

HDMI .................................................................................................................................. 31

Configuring audio for HDMI ............................................................................................... 32

Intel Wireless Display (select models only) ....................................................................... 33

6 Power management ...................................................................................................................................... 34

Shutting down the computer ............................................................................................................... 34

Setting power options ......................................................................................................................... 34

Using power-saving states ................................................................................................. 34

Intel Rapid Start Technology (select models only) ............................................ 35

Initiating and exiting Sleep ................................................................................ 35

Enabling and exiting user-initiated Hibernation ................................................. 35

Using the power meter and power settings ....................................................... 36

Setting password protection on wakeup ........................................................... 36

Using battery power ........................................................................................................... 36

Finding additional battery information ............................................................... 37

Using Battery Check ......................................................................................... 37

vi

Displaying the remaining battery charge ........................................................... 37

Maximizing battery discharge time .................................................................... 37

Managing low battery levels .............................................................................. 37

Identifying low battery levels ............................................................. 38

Resolving a low battery level ............................................................ 38

Inserting or removing the battery ...................................................................... 38

Inserting a battery ............................................................................. 38

Removing a battery .......................................................................... 39

Conserving battery power ................................................................................. 39

Storing a user-replaceable battery (select models only) ................................... 39

Disposing of a user-replaceable battery (select models only) ........................... 40

Replacing a user-replaceable battery (select models only) .............................. 40

Using external AC power ................................................................................................... 40

Testing an AC adapter ...................................................................................... 41

Switchable graphics/dual graphics (select models only) .................................................................... 41

Using switchable graphics (select models only) ................................................................ 42

Using dual graphics (select models only) .......................................................................... 42

7 External cards and devices .......................................................................................................................... 43

Using Media Card Reader cards ........................................................................................................ 43

Inserting a digital card ........................................................................................................ 43

Removing a digital card ..................................................................................................... 43

Using a USB device ........................................................................................................................... 44

Connecting a USB device .................................................................................................. 44

Removing a USB device .................................................................................................... 45

Using optional external devices .......................................................................................................... 45

Using optional external drives ............................................................................................ 45

8 Drives ............................................................................................................................................................. 46

Handling drives ................................................................................................................................... 46

Using hard drives ............................................................................................................................... 46

Intel Smart Response Technology (select models only) .................................................... 47

Replacing or upgrading the hard drive ............................................................................... 47

Removing the hard drive ................................................................................... 47

Installing a hard drive ........................................................................................ 48

Improving hard drive performance ..................................................................................... 50

Using Disk Defragmenter .................................................................................. 50

Using Disk Cleanup ........................................................................................... 50

Using HP 3D DriveGuard ................................................................................................... 50

Identifying HP 3D DriveGuard status ................................................................ 51

Using optical drives (select models only) ........................................................................................... 51

vii

Identifying the installed optical drive .................................................................................. 51

Inserting an optical disc ..................................................................................................... 51

Tray-load ........................................................................................................... 51

Removing an optical disc ................................................................................................... 52

Tray-load ........................................................................................................... 52

When the disc tray opens normally .................................................. 52

When the disc tray fails to open normally ......................................... 53

Sharing optical drives ........................................................................................................ 54

9 Security .......................................................................................................................................................... 55

Protecting the computer ..................................................................................................................... 55

Using passwords ................................................................................................................................ 56

Setting passwords in Windows .......................................................................................... 56

Setting passwords in Computer Setup .............................................................................. 57

Managing a BIOS administrator password ........................................................................ 57

Entering a BIOS administrator password .......................................................... 58

Managing a Computer Setup DriveLock password ........................................................... 58

Setting a DriveLock password ........................................................................... 59

Entering a DriveLock password ........................................................................ 59

Changing a DriveLock password ...................................................................... 60

Removing DriveLock protection ........................................................................ 60

Using Computer Setup Automatic DriveLock .................................................................... 61

Entering an Automatic DriveLock password ..................................................... 61

Removing Automatic DriveLock protection ....................................................... 61

Using antivirus software ..................................................................................................................... 62

Using firewall software ....................................................................................................................... 62

Installing critical security updates ....................................................................................................... 63

Using HP Client Security Manager ..................................................................................................... 63

Installing an optional security cable .................................................................................................... 64

Using the fingerprint reader (select models only) ............................................................................... 64

Locating the fingerprint reader ........................................................................................... 64

10 Maintenance ................................................................................................................................................ 65

Adding or replacing memory modules ................................................................................................ 65

Cleaning your computer ..................................................................................................................... 68

Cleaning products .............................................................................................................. 68

Cleaning procedures .......................................................................................................... 68

Cleaning the display .......................................................................................... 69

Cleaning the sides and cover ............................................................................ 69

Cleaning the TouchPad and keyboard .............................................................. 69

Updating programs and drivers .......................................................................................................... 69

viii

Using SoftPaq Download Manager .................................................................................................... 70

11 Backup and recovery .................................................................................................................................. 71

Backing up your information ............................................................................................................... 71

Performing a system recovery ............................................................................................................ 72

Using the Windows recovery tools ..................................................................................... 72

Using f11 recovery tools .................................................................................................... 73

Using Windows 8 operating system media (purchased separately) .................................. 73

Using Windows Refresh for quick and easy recovery ....................................................... 74

Remove everything and reinstall Windows ........................................................................ 74

Using HP Software Setup .................................................................................................. 75

12 Computer Setup (BIOS), MultiBoot, and System Diagnostics ................................................................ 76

Using Computer Setup ....................................................................................................................... 76

Starting Computer Setup ................................................................................................... 76

Navigating and selecting in Computer Setup ..................................................................... 76

Restoring factory settings in Computer Setup ................................................................... 77

Updating the BIOS ............................................................................................................. 78

Determining the BIOS version ........................................................................... 78

Downloading a BIOS update ............................................................................. 78

Using MultiBoot .................................................................................................................................. 79

About the boot device order ............................................................................................... 79

Choosing MultiBoot preferences ........................................................................................ 79

Setting a new boot order in Computer Setup .................................................... 80

Dynamically choosing a boot device using the f9 prompt ................................. 80

Setting a MultiBoot Express prompt .................................................................. 81

Entering MultiBoot Express preferences ........................................................... 81

Using System Diagnostics .................................................................................................................. 81

13 Support ........................................................................................................................................................ 83

Contacting support ............................................................................................................................. 83

Labels ................................................................................................................................................. 84

14 Specifications .............................................................................................................................................. 85

Input power ......................................................................................................................................... 85

Operating environment ....................................................................................................................... 85

Appendix A Traveling with the computer ...................................................................................................... 86

ix

Appendix B Troubleshooting .......................................................................................................................... 87

Troubleshooting resources ................................................................................................................. 87

Resolving issues ................................................................................................................................ 87

The computer is unable to start up .................................................................................... 87

The computer screen is blank ............................................................................................ 88

Software is functioning abnormally .................................................................................... 88

The computer is on but not responding ............................................................................. 88

The computer is unusually warm ....................................................................................... 88

An external device is not working ...................................................................................... 89

The wireless network connection is not working ................................................................ 89

The optical disc tray does not open for removal of a CD or DVD ...................................... 89

The computer does not detect the optical drive ................................................................. 90

A disc does not play ........................................................................................................... 90

A movie is not visible on an external display ..................................................................... 91

The process of burning a disc does not begin, or it stops before completion .................... 91

Appendix C Electrostatic discharge .............................................................................................................. 92

Index ................................................................................................................................................................... 93

x

1Welcome

After you set up and register the computer, it is important to take the following steps:

Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®

●

features.

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,

press the Windows button on your keyboard. Pressing the Windows button again will

return you to the previous screen.

Connect to the Internet—Set up your wired or wireless network so that you can connect to the

●

Internet. For more information, see

Update your antivirus software—Protect your computer from damage caused by viruses. The

●

software is preinstalled on the computer. For more information, see

on page 62.

Connecting to a network on page 15.

Using antivirus software

Get to know your computer—Learn about your computer features. Refer to

●

your computer on page 4 and Navigating using the keyboard, touch gestures and pointing
devices on page 20 for additional information.

Find installed software—Access a list of the software preinstalled on the computer:

●

From the Start screen, type a, click Apps, and then select from the displayed options. For
details about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.

Back up your hard drive by creating recovery discs or a recovery flash drive. See

●

recovery on page 71.

Getting to know

Backup and

1

Finding information

The computer comes with several resources to help you perform various tasks.

Resources For information about

Setup Instructions poster

Windows 8 Basics guide Overview of using and navigating with Windows® 8.

HP Support Assistant

To access HP Support Assistant from the Start screen,
select the HP Support Assistant app.

To obtain the latest information in this guide, contact
support. For U.S. support, go to

contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.

Regulatory, Safety, and Environmental Notices

To access the user guides, select the HP Support
Assistant app from the Start screen, select My
computer, and then select User guides.

Safety & Comfort Guide

To access the user guides, select the HP Support
Assistant app from the Start screen, select My
computer, and then select User guides.

– or –

Go to

http://www.hp.com/ergo.

http://www.hp.com/go/

How to set up the computer

●

Help to identify computer components

●

Operating system information

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

●

Regulatory and safety information

●

Battery disposal information

●

Proper workstation setup, posture, health, and work habits

●

Electrical and mechanical safety information

●

Worldwide Telephone Numbers booklet

This booklet is provided with your computer.

HP website

To obtain the latest information in this guide, contact
support. For U.S. support, go to

contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.

http://www.hp.com/go/

HP support telephone numbers

● Support information

Ordering parts and finding additional help

●

Accessories available for the device

●

2 Chapter 1 Welcome

Resources For information about

Limited Warranty*

To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services.

– or –

Go to

http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

●

When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/orderdocuments or write to:

Warranty information

http://www.hp.com/go/

Finding information 3

2 Getting to know your computer

Top

TouchPad

Component Description

(1) TouchPad zone Moves the pointer and selects or activates items on the

screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

4 Chapter 2 Getting to know your computer

Lights

Component Description

(1)

(2)

(3) Caps lock light On: Caps lock is on.

Power light

Wireless light

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off.

●

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see

Rapid Start Technology (select models only)
on page 35.

White: An integrated wireless device, such as a

●

wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.

● Amber: All wireless devices are off.

Intel

Top 5

Buttons and fingerprint reader (select models only)

Component Description

(1)

(2) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password

Power button

When the computer is off, press the button to turn on

●

the computer.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see

Technology (select models only) on page 35.

To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options.

logon.

Intel Rapid Start

6 Chapter 2 Getting to know your computer

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key, the num lk key, the esc
key, or the b key.

(3)

(4) Function keys Execute frequently used system functions when pressed in

(5)

Windows button Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows button again will return you

to the previous screen.

combination with the fn key.

Windows applications key Displays options for a selected object.

Top 7

Front

Component Description

(1) Speakers (2) Produce sound.

(2)

Media Card Reader Reads data from and writes data to digital memory

cards such as Secure Digital (SD).

8 Chapter 2 Getting to know your computer

Right

Component Description

(1)

(2)

(3)

Power light

Hard drive light ● Blinking white: The hard drive is being accessed.

Audio-out (headphone) jack/Audio-in
(microphone) jack

White: The computer is on.

●

Blinking white: The computer is in the Sleep state.

●

Off: The computer is off.

●

NOTE: For select models, the Intel® Rapid Start

Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see

Rapid Start Technology (select models only)
on page 35.

Amber: HP 3D DriveGuard has temporarily parked the

●

hard drive.

Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
the user guides, select the HP Support Assistant app
from the Start screen, select My computer, and then
select User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and
audio-in (microphone).

Intel

(4)

(5) Optical drive (select models only) Reads and writes (select models only) to an optical disc.

USB 2.0 port Connects an optional USB device.

Right 9

Component Description

(6) Optical drive eject button (select models

(7)

only)

Security cable slot Attaches an optional security cable to the computer.

Releases the optical drive disc tray.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being
mishandled or stolen.

10 Chapter 2 Getting to know your computer

Left

Component Description

(1)

(2) AC adapter/Battery light

(3) Vent Enables airflow to cool internal components.

(4)

(5)

Power connector Connects an AC adapter.

White: The computer is connected to external power

●

and the battery is charged from 90 to 99 percent.

Amber: The computer is connected to external power

●

and the battery is charged from 0 to 89 percent.

Blinking amber: A battery that is the only available

●

power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.

Off: The battery is fully charged.

●

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

External monitor port Connects an external VGA monitor or projector.

RJ-45 (network) jack

RJ-45 (network) lights (2)

Connects a network cable.

White (left): The network is connected.

●

Amber (right): The network is showing activity.

●

(6)

(7)

HDMI port Connects an optional video or audio device, such as a

high-definition television, or any compatible digital or audio
component.

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

USB power performance.

NOTE: For details about different types of USB ports, see

Using a USB device on page 44.

Left 11

Display

Component Description

(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

(2) Internal microphones (2) (select models only) Record sound.

(3) Webcam light (select models only) On: The webcam is in use.

(4) Webcam (select models only) Records video and captures still photographs.

(5) Internal display switch Turns off the display or initiates Sleep if the display is closed

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant
app from the Start screen, select My computer, and then select User guides.

local area networks (WLAN).

For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant from the Start
screen, select the HP Support Assistant app.

while the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

12 Chapter 2 Getting to know your computer

Bottom

Component Description

(1)

(2) Battery bay Holds the battery.

(3) Vents (6) Enable airflow to cool internal components.

(4)

Battery lock latch Locks the battery in the battery bay.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.

Memory module service door Provides access to the memory module compartments

and the optical drive bay.

Bottom 13

Component Description

(5)

(6)

Battery release latch Releases the battery from the battery bay.

Hard drive service door Provides access to the hard drive bay and the wireless

LAN (WLAN) module slot.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through HP Support Assistant. To
access HP Support Assistant from the Start screen,
select the HP Support Assistant app.

14 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:

Wireless local area network (WLAN) device—Connects the computer to wireless local area

●

networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-

●

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support

Assistant app.

Using the wireless controls

You can control the wireless devices in your computer using these features:

Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless

●

button)

Operating system controls

●

Using the wireless button

The computer has a wireless button, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on your computer are enabled at the factory, so
the wireless light is on (white) when you turn on the computer.

The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.

Connecting to a wireless network 15

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type n, and then select Settings.

2. Type network and sharing in the search box, and then select Network and Sharing

Center.

For more information, access HP Support Assistant. To access HP Support Assistant from the Start
screen, select the HP Support Assistant app.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms wireless router and wireless access point are often used interchangeably.

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points

●

that can accommodate a large number of computers and accessories and can separate critical
network functions.

A home or small office WLAN typically uses a wireless router, which allows several wireless and

●

wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

16 Chapter 3 Connecting to a network

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

an Internet service provider

A wireless router (2) (purchased separately)

●

A wireless computer (3)

●

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type

of modem you have.

The illustration below shows an example of a wireless network installation that is connected to the
Internet.

As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.

Configuring a wireless router

For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:

Use a firewall.

●

A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.

Use wireless encryption.

●

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, access HP Support Assistant. To access HP Support
Assistant from the Start screen, select the HP Support Assistant app.

Connecting to a wireless network 17

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless

light is off, press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

2. From the Windows desktop, tap and hold, or click the network status icon in the notification area,

at the far right of the taskbar.

3. Select your WLAN from the list.

4. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click Next.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is displayed, allowing you to manually search

for and connect to a network or to create a new network connection.

5. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:

● Computers (desktop, notebook, PDA)

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.

Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.

18 Chapter 3 Connecting to a network

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.

Connecting to a wired network 19

4 Navigating using the keyboard, touch

gestures and pointing devices

Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad.

Review the Windows 8 Basics guide included with your computer. The guide provides information on
common tasks using the TouchPad, or the keyboard.

Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.

Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external

USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.

Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options.

To access Mouse Properties:

From the Start screen, type mouse, click Settings, and then select Mouse.

●

Using the TouchPad

To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons like the buttons on an external mouse.

Using TouchPad Gestures

Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to
control the pointer action.

TIP: The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on

the TouchPad at the same time.

NOTE: TouchPad gestures are not supported in all programs.

1. From the Start screen type mouse, click Settings, and then select Mouse from the list of

applications.

2. Click the Device Settings tab, select the device in the window that is displayed, and then click

Settings.

3. Click a gesture to activate the demonstration.

20 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

To turn the gestures off or on:

1. From the Start screen type mouse, click Settings, and then select Mouse from the list of

applications.

2. Click the Device Settings tab, select the device in the window that is displayed, and then click

Settings.

3. Select the check box next to the gesture that you want to turn off or on.

4. Click Apply, and then click OK.

One-finger slide

The one-finger slide lets you navigate around the screen.

Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in

●

the direction you want the pointer to go.

Tapping

To make an on-screen selection, use the Tap function on the TouchPad.

Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.

●

Using pointing devices 21

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or

●

right.

Pinching/zooming

Pinching and zooming allow you to zoom out or in on images or text.

Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers

●

apart.

Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers

●

together.

22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Rotating (select models only)

Rotating allows you to turn items such as photos.

Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your

●

forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your
forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may

not be functional for all apps.

2-Finger click (select models only)

2-Finger click allows you to make menu selections for an object on the screen.

Place two fingers on the TouchPad zone and press to open the options menu for the selected

●

object.

Using pointing devices 23

Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.

Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,

●

down, left or right.

Edge swipes (select models only)

Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and
finding or using apps.

Right-edge swipe

The right-edge swipe accesses the charms, which let you Search, Share, start apps, access Devices,
or change Settings.

Swipe your finger gently from the right edge to display the charms.

●

24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Top-edge swipe

The top-edge swipe allows you to open apps available from the start screen.

IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.

Swipe your finger gently from the top edge to display available apps.

●

Left-edge swipe

The left-edge swipe accesses your recently opened apps so that you can switch between them
quickly.

Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.

Swipe from the left edge of the TouchPad to switch between apps.

●

Using pointing devices 25

Using the keyboard

The keyboard and mouse allow you to type select items, scroll and to perform the same functions as
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform
specific functions.

TIP: The Windows button on the keyboard allows you to quickly return to the Start screen

from an open app or the Windows desktop. Pressing the Windows button again will return you to the
previous screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Using Microsoft Windows 8 shortcut keys

Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you

with Windows 8 functions. Press the Windows button

action.

For additional information on Windows 8 shortcut keys go to HP Support Assistant. To access HP
Support Assistant from the Start screen, select the HP Support Assistant app.

Shortcut
key

26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Key Description

Opens the Start screen.

+ c Opens the charms.

in combination with the key to perform the

Shortcut
key

alt + f4 Closes an active app.

Key Description

+ d Opens the Windows desktop.

+ q Opens the All Apps screen.

+ tab Switches between open apps.

Identifying the hot keys

A hot key is a combination of the fn key (1) and either the esc key (2), or one of the function keys (3).

To use a hot key:

Briefly press the fn key, and then briefly press the second key of the hot key combination.

▲

Hot key combination Description

NOTE: Continue to press this key combination until the app you

want opens.

fn+esc Displays system information.

fn+f1 Opens Help and Support.

Help and Support provides tutorials, answers to questions, and product updates.

fn+f2 Decreases the screen brightness level.

fn+f3 Increases the screen brightness level.

fn+f4 Switches the screen image among display devices connected to the system. For example, if a

fn+f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD.

fn+f7 Plays, pauses, or resumes an audio CD, a DVD, or a BD.

fn+f8 Plays the next track of an audio CD or the next section of a DVD or a BD.

monitor is connected to the computer, fn+f4 alternates the screen image from computer display to
monitor display to simultaneous display on both the computer and the monitor.

Most external monitors receive video information on the computer using the external VGA video
standard. The fn+f4 hot key can also alternate images among other devices that are receiving video
information on the computer.

fn+ f9 Decreases speaker volume.

fn+f10 Increases speaker volume.

Using the keyboard 27

Hot key combination Description

fn+f11 Mutes or restores speaker sound.

fn+f12 Turns the wireless feature on or off.

NOTE: This key does not establish a wireless connection. To establish a wireless connection, a

wireless network must be set up.

28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

5 Multimedia

Your computer may include the following:

Integrated speaker(s)

●

Integrated microphone(s)

●

● Integrated webcam

● Preinstalled multimedia software

Multimedia buttons or keys

●

Using the media activity controls

Depending on your computer model, you may have the following media activity controls that allow
you to play, pause, fast forward, or rewind a media file:

● Media buttons

Media hot keys (specific keys pressed in combination with the fn key)

●

Media keys

●

Audio

On your HP computer, you can play music CDs, download and listen to music, stream audio content
from the web (including radio), record audio, or mix audio and video to create multimedia. To
enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out
jack) on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see
Before connecting audio devices, be sure to adjust the volume.

Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:

Volume buttons

●

Volume hot keys (specific keys pressed in combination with the fn key)

●

Volume keys

●

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access the user guides, select the HP Support Assistant app from the

Start screen, select My computer, and then select User guides.

Configuring audio for HDMI on page 32.

Using the media activity controls 29

NOTE: Volume can also be controlled through the operating system and some programs.

NOTE: Refer to the Getting to know your computer on page 4 section for information on what type

of volume controls your computer has.

Connecting headphones

You can connect wired headphones to the headphone jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.

Connecting a microphone

To record audio, connect a microphone to the microphone jack on the computer. For best results
when recording, speak directly into the microphone and record sound in a setting free of background
noise.

Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a

setting free of background noise.

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type c, and then select Control Panel from the list of applications.

2. Select Hardware and Sound, and then select Sound.

When the Sound window opens, select the Sounds tab. Under Program Events, select any
sound event, such as a beep or alarm and then click Test. You should hear sound through the
speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type s, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.

3. Open a multimedia program and play back the recording.

To confirm or change the audio settings on your computer:

1. From the Start screen, type c, and then select Control Panel from the list of applications.

2. Select Hardware and Sound, and then select Sound.

Webcam (select models only)

Some computers include an integrated webcam. With the preinstalled software, you can use the
webcam to take a photo or record a video. You can preview and save the photo or video recording.

30 Chapter 5 Multimedia

Video

The webcam software enables you to experiment with the following features:

● Capturing and sharing video

Streaming video with instant message software

●

Taking still photos

●

Your HP computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer without needing to
connect to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV. Your computer has a high-definition multimedia interface (HDMI)
port, which allows you to connect a high-definition monitor or TV.

Your computer has the following external video ports:

VGA

●

● HDMI (High Definition Multimedia Interface)

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Check the device manufacturer's instructions if you have questions.

NOTE: Refer to the Getting to know your computer on page 4 section for information about your

computer's video ports.

VGA

HDMI

The external monitor port, or VGA port, is an analog display interface that connects an external VGA
display device such as an external VGA monitor or a VGA projector to the computer.

To connect a VGA display device, connect the device cable to the external monitor port.

▲

The HDMI port connects the computer to an optional video or audio device, such as a high-definition
television, or to any compatible digital or audio component.

Video 31

NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable

(purchased separately).

One HDMI device can be connected to the HDMI port on the computer. The information displayed on
the computer screen can be simultaneously displayed on the HDMI device.

To connect a video or audio device to the HDMI port:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

2. Connect the other end of the cable to the video device.

3. Press fn+f4 to alternate the computer screen image between 4 display states:

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and external

●

device.

● Extend: View the screen image extended across both the computer and external device.

Second screen only: View the screen image on the external device only.

●

Each time you press fn+f4, the display state changes.

NOTE: Adjust the screen resolution of the external device, especially if you choose the

“Extend” option. From the Start screen, type c, and then select Control Panel from the list of
applications. Select Appearance and Personalization. Under Display, select Adjust screen

resolution for best results.

Configuring audio for HDMI

To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then click Playback devices.

2. On the Playback tab, click either Digital Output or Digital Output Device (HDMI).

3. Click Set Default, and then click OK.

32 Chapter 5 Multimedia

To return audio to the computer speakers, follow these steps:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then click Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

Intel Wireless Display (select models only)

Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To
experience wireless display, a wireless TV adapter (purchased separately) is required. DVDs that
have output protection may not play on Intel Wireless Display. (However, DVDs that do not have
output protect will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless
Display. For details about using the wireless TV adapter, see the manufacturer's instructions.

NOTE: Be sure that wireless is enabled on your computer before using the wireless display.

Video 33

6 Power management

NOTE: A computer may have a power button or a power switch. The term power button is used

throughout this guide to mean both types of power controls.

Shutting down the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns off
the display and computer.

Shut down the computer under any of the following conditions:

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a Universal

●

Serial Bus (USB) port

When the computer will be unused and disconnected from external power for an extended

●

period

Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible by briefly pressing the power button.

1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen.

3. Click Settings, click the Power icon, and then click Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:

Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

●

Setting power options

Using power-saving states

Sleep is enabled at the factory.

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external media card.

34 Chapter 6 Power management

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state.

Intel Rapid Start Technology (select models only)

For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start
Technology allows your computer to resume quickly from inactivity.

Rapid Start Technology manages your power-saving options as follows:

Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press

●

any key, activate the TouchPad, or press the power button briefly.

Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the

●

Sleep state when running on battery power or on external power or when the battery reaches a
critical level. After Hibernation is initiated, press the power button to resume your work.

NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to

initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See

Enabling and exiting user-initiated Hibernation on page 35.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

Briefly press the power button.

●

From the Start screen, point to the upper-right or lower-right corner of the screen. When the

●

charms list opens, click Settings, click the Power icon, and then click Sleep.

To exit Sleep, briefly press the power button.

When the computer exits Sleep, the power lights turn on and the computer returns to the screen
where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before the computer will return to the screen.

Enabling and exiting user-initiated Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, click Choose what the power button does.

3. Click Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to
the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Setting power options 35

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.

To display the percentage of remaining battery charge and the current power plan, on the

●

Windows desktop, point over the power meter icon.

To use Power Options, or to change the power plan, click the power meter icon and select an

●

item from the list. From the Start screen, you can also type power, select Settings, and then
select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power.
The icon also displays a message if the battery has reached a low or critical battery level.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on-
screen instructions. If you do not need to create or change a user account password, go to step

5.

5. Click Save changes.

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

The computer runs on battery power whenever it is not plugged into external AC power. Computer
battery life varies, depending on power management settings, running programs, display brightness,
external devices connected to the computer, and other factors. Keeping the battery in the computer
whenever the computer is plugged into AC power charges the battery and also protects your work in
case of a power outage. If the computer contains a charged battery and is running on external AC
power, the computer automatically switches to battery power if the AC adapter is disconnected on the
computer or an AC power loss occurs.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save

battery life. Select computer models can switch between graphic modes to increase battery life. For
more information, see

Switchable graphics/dual graphics (select models only) on page 41.

36 Chapter 6 Power management

Finding additional battery information

HP Support Assistant provides the tools and information about the battery. To access battery
information, select the HP Support Assistant app from the Start screen, and then select Battery
and performance.

Battery Check tool to test battery performance

●

Information on calibration, power management, and proper care and storage to maximize battery

●

life

Information on battery types, specifications, life cycles, and capacity

●

To access battery information:

▲ To access battery information, select the HP Support Assistant app from the Start screen, and

then select Battery and performance.

Using Battery Check

HP Support Assistant provides information on the status of the battery installed in the computer.

To run Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for Battery Check to work properly.

2. To access battery information, select the HP Support Assistant app from the Start screen, and

then select Battery and performance.

Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.

Displaying the remaining battery charge

Move the pointer over the power meter icon on the Windows desktop in the notification area, at

▲

the far right of the taskbar.

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.

Tips for maximizing battery discharge time:

Lower the brightness on the display.

●

Remove the battery on the computer when it is not being used or charged, if the computer

●

contains a user-replaceable battery.

Store the user-replaceable battery in a cool, dry location.

●

Select the Power saver setting in Power Options.

●

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options. Preferences set
using Power Options do not affect lights.

From the Start screen, type power, select Settings, and then select Power Options.

Setting power options 37

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:

The battery light (select models only) indicates a low or critical battery level.

●

– or –

The power meter icon in the notification area shows a low or critical battery notification.

●

NOTE: For additional information about the power meter, see Using the power meter and

power settings on page 36.

If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then
shuts down and loses any unsaved information.

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following devices:

▲

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

●

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the
computer.

Inserting or removing the battery

Inserting a battery

To insert the battery:

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Insert the battery (1) into the battery bay until it is seated, and then slide the battery lock latch (2)

to lock the battery into place.

38 Chapter 6 Power management

Removing a battery

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work and shut down the computer through
Windows before removing the battery.

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

3. Remove the battery (3) from the computer.

Conserving battery power

From the Start screen, type power, select Settings, and then select Power Options.

●

Select low power-use settings through Power Options.

●

● Turn off wireless and LAN connections and exit modem applications when you are not using

them.

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external media cards that you are not using.

●

● Decrease screen brightness.

Before you leave your work, initiate Sleep, or shut down the computer.

●

Storing a user-replaceable battery (select models only)

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for

extended periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
user-replaceable battery and store it separately.

To prolong the charge of a stored battery, place it in a cool, dry place.

NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,

recharge the battery before returning it to storage.

Calibrate a battery before using it if it has been stored for one month or more.

Setting power options 39

Disposing of a user-replaceable battery (select models only)

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short

external contacts; do not dispose of in fire or water.

See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the
user guides, select the HP Support Assistant app from the Start screen, select My computer, and
then select User guides. To access battery information, select the HP Support Assistant app from
the Start screen, and then select Battery and performance.

Replacing a user-replaceable battery (select models only)

Battery Check notifies you to replace the battery when an internal cell is not charging properly or
when the battery storage capacity has reached a weak condition. If the battery is possibly covered by
an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more
information about ordering a replacement battery.

Using external AC power

WARNING! Do not charge the computer battery while you are onboard an aircraft.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in

the computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion
device.

Connect the computer to external AC power under any of the following conditions:

● When charging or calibrating a battery

When installing or modifying system software

●

When writing information to a CD, a DVD, or a BD (select models only)

●

When running Disk Defragmenter

●

When performing a backup or recovery

●

When you connect the computer to external AC power, the following events occur:

The battery begins to charge.

●

If the computer is turned on, the power meter icon in the notification area changes appearance.

●

When you disconnect external AC power, the following events occur:

The computer switches to battery power.

●

The display brightness is automatically decreased to save battery life.

●

40 Chapter 6 Power management

Testing an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:

The computer does not turn on.

●

The display does not turn on.

●

The power lights are off.

●

To test the AC adapter:

NOTE: The following instructions apply to computers with user-replaceable batteries.

1. Shut down the computer.

2. Remove the battery from the computer.

3. Connect the AC adapter to the computer, and then plug it into an AC outlet.

4. Turn on the computer.

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, the AC adapter is not functioning and should be replaced.

●

Contact support for information on obtaining a replacement AC power adapter.

Switchable graphics/dual graphics (select models only)

Select computers are equipped with either switchable graphics or dual graphics.

Switchable graphics—Supported by both AMD™ and Intel. If your computer has AMD dynamic

●

switchable graphics, it supports only switchable graphics.

Dual graphics—Supported only by AMD. If your computer has AMD Radeon dual graphics, it

●

supports only dual graphics.

NOTE: Dual graphics can be enabled only by full-screen applications that use DirectX version

10 or 11.

NOTE: To determine whether your computer supports switchable graphics or dual graphics, see

your notebook graphics processor configuration. Intel HR Central Processing Units (CPUs) and AMD
Trinity series Accelerated Processing Units (APUs) support switchable graphics. AMD Trinity series
A6, A8, and A10 APUs support dual graphics. AMD Trinity series A4 APUs do not support dual
graphics.

Both switchable graphics and dual graphics offer two modes for processing graphics:

Performance mode—Runs application with optimal performance.

●

Power Saving mode—Conserves battery life.

●

To manage your AMD graphics settings:

1. Open the Catalyst Control Center by right-clicking on the Windows desktop, and then select

Configure Switchable Graphics.

2. Click the Power tab, and then select Switchable Graphics.

Switchable graphics/dual graphics (select models only) 41

Using switchable graphics (select models only)

Switchable graphics allow you to switch between Performance mode and Power Saving mode.

To manage your switchable graphics settings:

1. From the Windows desktop, right-click on the Windows desktop, and then select Configure

Switchable Graphics.

2. Click the Power tab, and then select Switchable Graphics.

Switchable graphics assigns individual applications to either Performance mode or Power Saving
mode, based on power requirements. You can also manually modify the settings for an individual
application by locating the application under Recent Applications drop-down menu, or by clicking
Browse, located below Other Applications. You can switch between Performance mode and Power
Saving mode.

NOTE: For more information, see the switchable graphics software Help.

Using dual graphics (select models only)

If your system is equipped with dual graphics (two or more added Graphics Processing Units
(GPUs)), you can enable AMD Radeon Dual Graphics to increase application power and performance
for full-screen applications that use DirectX version 10 or 11. For more information about DirectX, see

http://www.microsoft.com/directx.

NOTE: Dual graphics systems only support automatic selection based on power requirements

(Dynamic scheme), and automatically assign Performance mode or Power Saving mode for individual
applications. However, you can manually modify the settings for a particular application.

To enable or disable AMD Radeon Dual Graphics, select or deselect the check box in the AMD
Radeon Dual Graphics section, which is located in the Performance tab in the Catalyst Control
Center.

NOTE: For more information, see the AMD software Help.

42 Chapter 6 Power management

7 External cards and devices

Using Media Card Reader cards

Optional digital cards provide secure data storage and convenient data sharing. These cards are
often used with digital media–equipped cameras and PDAs as well as with other computers.

Inserting a digital card

CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert

a digital card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the Media Card Reader, and then press in on the card until it is firmly seated.

You will hear a sound when the device has been detected, and a menu of options may be
displayed.

Removing a digital card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following

procedure to safely remove the digital card.

1. Save your information and close all programs associated with the digital card.

2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right

of the taskbar. Then follow the on-screen instructions.

Using Media Card Reader cards 43

3. Press in on the card (1), and then remove it from the slot (2).

NOTE: If the card does not eject, pull the card out of the slot.

Using a USB device

Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.

Some USB devices may require additional support software, which is usually included with the
device. For more information about device-specific software, see the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s website.

The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer
may also have a USB charging port that provides power to an external device. An optional docking
device or USB hub provides additional USB ports that can be used with the computer.

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

Connect the USB cable for the device to the USB port.

▲

NOTE: The following illustration may look slightly different than your computer.

You will hear a sound when the device has been detected.

44 Chapter 7 External cards and devices

NOTE: The first time you connect a USB device, a message in the notification area lets you know

that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. To remove a USB device, save your information and close all programs associated with the

device.

2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right

of the taskbar, and then follow the on-screen instructions.

3. Remove the device.

Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

To connect an external device to the computer:

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be

sure that the device is turned off and the AC power cord is unplugged.

1. Connect the device to the computer.

2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.

3. Turn off the device.

To disconnect an unpowered external device, turn off the device, and then disconnect it on the
computer. To disconnect a powered external device, turn off the device, disconnect it on the
computer, and then unplug the AC power cord.

Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive
can be added by connecting the drive to a USB port to the computer.

NOTE: HP external USB optical drives should be connected to the powered USB port to the

computer.

USB drives include the following types:

1.44-megabyte diskette drive

●

Hard drive module

●

External optical drive (CD, DVD, and Blu-ray)

●

MultiBay device

●

Using optional external devices 45

8Drives

Handling drives

CAUTION: Drives are fragile computer components that must be handled with care. Refer to the

following cautions before handling drives. Additional cautions are included with the procedures to
which they apply.

Observe these precautions:

Before you move a computer that is connected to an external hard drive, initiate Sleep and allow

●

the screen to clear, or properly disconnect the external hard drive.

Before handling a drive, discharge static electricity by touching the unpainted metal surface of

●

the drive.

Do not touch the connector pins on a removable drive or on the computer.

●

Handle a drive carefully; do not drop a drive or place items on it.

●

Before removing or inserting a drive, shut down the computer. If you are unsure whether the

●

computer is off, in the Sleep state, turn the computer on, and then shut it down through the
operating system.

Do not use excessive force when inserting a drive into a drive bay.

●

Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The

●

write process is sensitive to vibration.

When the battery is the only source of power, be sure that the battery is sufficiently charged

●

before writing to media.

Avoid exposing a drive to temperature or humidity extremes.

●

Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.

●

Remove media from a drive before removing the drive from the drive bay, or traveling with,

●

shipping, or storing a drive.

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

●

packaging and label the package “FRAGILE.”

Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport

●

walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

Using hard drives

CAUTION: To prevent information loss or an unresponsive system:

Save your work and shut down the computer before adding or replacing a memory module or hard
drive.

If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.

46 Chapter 8 Drives

Intel Smart Response Technology (select models only)

Intel® Smart Response Technology (SRT) is an Intel® Rapid Storage Technology (RST) caching
feature that significantly enhances computer system performance. SRT allows computers with an
SSD mSATA module to be used as cache memory between the system memory and hard disk drive.
This provides the advantage of having a hard disk drive (or a RAID volume) for maximum storage
capacity while simultaneously delivering SSD enhanced system performance experience.

If you add or upgrade a hard drive and intend to set a RAID volume, you must temporarily disable
SRT, set the RAID volume, and then enable SRT. To temporarily disable SRT:

1. From the Start screen, type Intel, and then select Intel Rapid Storage Technology.

2. Click the Acceleration link, and then click the Disable Acceleration link.

3. Wait for the Acceleration Mode to complete.

4. Click the Reset to Available link.

IMPORTANT: You must temporarily disable SRT when changing RAID modes. Make the change

and then re-enable SRT. Failure to temporarily disable this feature will prevent you from creating or
changing RAID volumes.

NOTE: HP does not support SRT with self-encrypting drives (SEDs).

Replacing or upgrading the hard drive

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off, turn the computer on by pressing the power button.
Then shut down the computer through the operating system.

Removing the hard drive

To remove a hard drive:

1. Save your work and shut down the computer.

2. Disconnect AC power and external devices connected to the computer.

3. Remove the battery (see

4. Remove the hard drive service door:

a. Loosen the hard drive service door screw (1).

Inserting or removing the battery on page 38).

Using hard drives 47

b. Lift up to remove the door (2).

5. Disconnect the hard drive cable (1) from the computer.

6. Lift the hard drive (2) out of the hard drive bay.

Installing a hard drive

To install the hard drive:

1. Place the hard drive (1) into the hard drive bay.

48 Chapter 8 Drives

2. Connect the hard drive cable (2) from the hard drive to the computer.

3. Replace the hard drive service door:

a. Tilt the service door down to align the tabs on the service door with the latches on the

computer (1).

b. Insert and tighten the hard drive service door screw (2).

4. Insert the battery (see Inserting or removing the battery on page 38).

Using hard drives 49

5. Turn the computer right-side up, and then reconnect external power and external devices.

6. Turn on the computer.

Improving hard drive performance

Using Disk Defragmenter

As you use the computer, files on the hard drive become fragmented. Disk Defragmenter
consolidates the fragmented files and folders on the hard drive so that the system can run more
efficiently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to
complete. You may want to set it to run during the night or at another time when you do not need
access to your computer.

HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. From the Start screen, type disk, click Settings, and then select Defragment and optimize

your drives.

3. Click Optimize.

NOTE: Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To
access HP Support Assistant from the Start screen, select the HP Support Assistant app.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk, click Settings, and then select Free up disk space by

deleting unnecessary files.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard

HP 3D DriveGuard protects the hard drive by parking the drive and halting data requests under either
of the following conditions:

You drop the computer.

●

You move the computer with the display closed while the computer is running on battery power.

●

50 Chapter 8 Drives

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.

NOTE: Because solid state drives (SSDs) lack moving parts, they do not require HP 3D DriveGuard

protection.

NOTE: A hard drive in a primary hard drive bay or a secondary hard drive bay is protected by HP

3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not
protected by HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay
and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a
drive is currently protected or whether it is parked, view the icon on the Windows desktop in the
notification area, at the far right of the taskbar, or in the Mobility Center:

●

If the software is actively protecting the drive, a green check mark

icon.

●

If the software has been disabled, a no symbol

●

If the software has parked the drive due to a shock event, an orange cone

over the icon.

is superimposed over the icon.

Using optical drives (select models only)

Optical drives include the following:

CD

●

DVD

●

● Blu-ray (BD)

Identifying the installed optical drive

▲ From the Start screen, type e, click File Explorer, and select Computer.

A list of all the devices installed in your computer, including your optical drive, is displayed.

is superimposed over the

is superimposed

Inserting an optical disc

Tray-load

1. Turn on the computer.

2. Press the release button (1) on the drive bezel to release the disc tray.

3. Pull out the tray (2).

4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up

over the tray spindle.

NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

Using optical drives (select models only) 51

5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

6. Close the disc tray.

NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an

AutoPlay dialog box opens. It prompts you to select how you want to use the media content.

Removing an optical disc

Tray-load

There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.

When the disc tray opens normally

1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out

the tray (2) until it stops.

52 Chapter 8 Drives

2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer

edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

3. Close the disc tray and place the disc in a protective case.

When the disc tray fails to open normally

1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it

stops.

Using optical drives (select models only) 53

3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer

edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4. Close the disc tray and place the disc in a protective case.

Sharing optical drives

Although your computer may not have an integrated optical drive, you can access software and data,
and install applications, by sharing an optical drive connected to another computer in your network.
Sharing drives is a feature of the Windows operating system that allows a drive on one computer to
be accessible to other computers on the same network.

NOTE: You must have a network set up in order to share an optical drive; see Connecting to a

network on page 15 for additional information on setting up a network.

NOTE: Some discs, such as DVD movies and game discs, may be copy-protected and therefore

unusable through DVD or CD drive sharing.

To share an optical drive from the computer with the optical drive you are sharing:

1. From the Start screen, type e, click File Explorer, and select Computer.

2. Right-click the optical drive you want to share, and click Properties.

3. Click the Sharing tab, and then click Advanced Sharing.

4. Select the Share this folder check box.

5. Type a name for the optical drive in the Share name text box.

6. Click Apply, and then click OK.

7. From the Start screen, type n. In the search box, type network and sharing, click Settings,

and then select from the displayed options.

54 Chapter 8 Drives

9Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows
Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a

product from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete confidential files, and

remove all password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and

recovery service available in select regions. If the computer is stolen, Computrace can track the
computer if the unauthorized user accesses the Internet. You must purchase the software and
subscribe to the service in order to use Computrace. For information about ordering the Computrace
software, go to the HP website at

NOTE: If a webcam is installed or connected to the computer, and if the Face Recognition program

is installed, you can set the security level for Face Recognition to balance the ease of use and the
difficulty of breaching the security of the computer. Refer to the HP ProtectTools Getting Started
guide or the Face Recognition software Help.

http://hp-pt.absolute.com.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart

Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in

Unauthorized startup from an optional external optical drive
(select models only), optional external hard drive (select
models only), or internal network adapter

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data

Unauthorized access to Computer Setup settings and other
system identification information

Unauthorized removal of the computer Security cable slot (used with an optional security cable)

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will
not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and
make selections in Computer Setup.

card, contactless card, registered face scenes, registered
fingerprints, or other authentication credential

Computer Setup*

Boot options feature in Computer Setup*

HP Drive Encryption software

●

Windows Defender

●

BIOS administrator password in Computer Setup*

Protecting the computer 55

Using passwords

A password is a group of characters that you choose to secure your computer information. Several
types of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled
on the computer.

Setup, DriveLock and Automatic DriveLock passwords are set in Computer Setup and are

●

managed by the system BIOS.

● The embedded security password, which is an HP ProtectTools Security Manager password,

can be enabled in Computer Setup to provide BIOS password protection in addition to its normal
HP ProtectTools functions. The embedded security password is used with the optional
embedded security chip.

Windows passwords are set only in the Windows operating system.

●

If HP SpareKey has been set up previously, and if you forget the BIOS administrator password

●

set in Computer Setup, you can use HP SpareKey to access the utility.

If you forget both the DriveLock user password and the DriveLock master password set in

●

Computer Setup, the hard drive that is protected by the passwords is permanently locked and
can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature.
You can also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

● When creating passwords, follow requirements set by the program.

Do not use the same password for multiple applications or websites, and do not reuse your

●

Windows password for any other application or website.

● Use HP Password Manager to store your user names and passwords for all of your websites

and applications. You can securely read them in the future if they cannot be remembered.

Do not store passwords in a file on the computer.

●

The following tables list commonly used Windows and BIOS administrator passwords and describe
their functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password from the Start screen,
access HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.

NOTE: Setting the Windows Administrator password does

not set the BIOS Administrator password.

56 Chapter 9 Security

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

NOTE: If features have been enabled to prevent removing

the BIOS administrator password, you may not be able to
remove it until those features have been disabled.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock user password* Protects access to the internal hard drive that is protected by

*For details about this password, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

DriveLock. It is also used to remove DriveLock protection.
This password is set under DriveLock Passwords during the
enable process.

NOTE: A BIOS Administrator password must be set before

you can set a DriveLock password.

DriveLock, and is set under DriveLock Passwords during the
enable process.

NOTE: A BIOS Administrator password must be set before

you can set a DriveLock password.

3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator

Password, and then press enter.

4. When prompted, type a password.

5. When prompted, type the new password again to confirm.

6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press

enter.

Using passwords 57

4. When prompted, type your current password.

5. When prompted, type your new password again to confirm.

6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press

enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the field empty, and then press enter.

6. Read the warning. To continue, select YES.

7. When prompted to type your new password again, leave the field empty, and then press enter.

8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you
used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS
administrator password, you must restart the computer and try again.

Managing a Computer Setup DriveLock password

CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,

record the DriveLock user password and the DriveLock master password in a safe place away from
your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and
can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be
applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a
drive, a password must be entered to access the drive. The drive must be inserted into the computer
or an advanced port replicator in order for it to be accessed by the DriveLock passwords.

NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.

58 Chapter 9 Security

To apply DriveLock protection to an internal hard drive, a user password and a master password
must be set in Computer Setup. Note the following considerations about using DriveLock protection:

After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by

●

entering either the user password or the master password.

● The owner of the user password should be the day-to-day user of the protected hard drive. The

owner of the master password may be either a system administrator or the day-to-day user.

The user password and the master password can be identical.

●

● You can delete a user password or master password only by removing DriveLock protection

from the drive. DriveLock protection can be removed from the drive only with the master
password.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.

4. Click Set DriveLock Password (global).

5. Enter the BIOS Administrator password, and then press enter.

6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then

press enter.

7. Read the warning. To continue, select YES.

8. When prompted, type a master password, and then press enter.

9. When prompted, type the master password again to confirm, and then press enter.

10. When prompted, type a user password, and then press enter.

11. When prompted, type the user password again to confirm, and then press enter.

12. To confirm DriveLock protection on the drive you have selected, type DriveLock in the

confirmation field, and then press enter.

NOTE: The DriveLock confirmation is case sensitive.

13. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or
external MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of
keys you used to set the password), and then press enter.

Using passwords 59

After 2 incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.

6. Use the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Change Password.

8. When prompted, type your current password, and then press enter.

9. When prompted, type a new password, and then press enter.

10. When prompted, type the new password again to confirm, and then press enter.

11. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Removing DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press

enter.

6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Disable protection.

8. Type your master password, and then press enter.

9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

60 Chapter 9 Security

Using Computer Setup Automatic DriveLock

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic
DriveLock password is enabled, a random user password and a DriveLock master password will be
created for you. When any user passes the password credential, the same random user and
DriveLock master password will be used to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic

DriveLock features.

Entering an Automatic DriveLock password

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then

press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then

press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Use a pointing device or the arrow keys to select Disable protection.

7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Using passwords 61

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to
use an antivirus program in order to fully protect your computer.

For more information about computer viruses, access HP Support Assistant. To access HP Support
Assistant from the Start screen, select the HP Support Assistant app.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.

There are two types of firewalls to consider:

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network

●

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.

Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.

NOTE: Under some circumstances a firewall can block access to Internet games, interfere with

printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.

62 Chapter 9 Security

Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from

security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.

You can choose whether updates are installed automatically. To change the settings, from the Start
screen, type c, and then select Control Panel. Select System and Security, select Windows

Update, select Change settings, and then follow the on-screen instructions.

Using HP Client Security Manager

HP Client Security software is preinstalled on computer models. This software can be accessed
through the HP Client Security tile from the Start screen, the HP Client Security icon in the notification
area at the far right of the taskbar, or Windows Control Panel. It provides security features that help
protect against unauthorized access to the computer, networks, and critical data. For more
information, see the HP Client Security software Help.

Installing critical security updates 63

Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from

being mishandled or stolen.

NOTE: The security cable slot on your computer may look slightly different from the illustration in

this section. Refer to the
security cable slot on your computer.

1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).

3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock

with the key.

Getting to know your computer on page 4 section for the location of the

Using the fingerprint reader (select models only)

Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the
HP Client Security software Help.

After you enroll your fingerprints in Credential Manager, you can use HP Password Manager to store
and fill in your user names and passwords in supported websites and applications.

Locating the fingerprint reader

The fingerprint reader is a small metallic sensor that is located in one of the following areas of your
computer:

Near the bottom of the TouchPad

●

On the right side of the keyboard

●

On the upper-right side of the display

●

On the left side of the display

●

Depending on your computer model, the reader may be oriented horizontally or vertically. Both
orientations require that you swipe your finger perpendicular to the metallic sensor. Refer to the

Getting to know your computer on page 4 section for the location of the reader on your computer.

64 Chapter 9 Security

10 Maintenance

Adding or replacing memory modules

The computer has two memory module slots. The memory module slots are located on the bottom of
the computer under the memory module service door. The capacity of the computer can be upgraded
by adding a memory module to the vacant expansion memory module slot or by upgrading the
existing memory module in the primary memory module slot.

WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power

cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning

any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.

NOTE: To use a dual-channel configuration when adding a second memory module, be sure that

both memory modules are identical.

To add or replace a memory module:

1. Save your work and shut down the computer.

2. Disconnect AC power and external devices connected to the computer.

3. Remove the battery (see

4. Remove the memory module service door from the computer:

a. Loosen the service door screw (1).

Inserting or removing the battery on page 38).

Adding or replacing memory modules 65

b. Lift up to remove the door (2).

5. If you are replacing a memory module, remove the existing memory module:

a. Pull away the retention clips (1) on each side of the memory module.

The memory module tilts up.

b. Grasp the edge of the memory module (2), and then gently pull the memory module out of

the memory module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the

edges only. Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

66 Chapter 10 Maintenance

6. Insert a new memory module:

CAUTION: To prevent damage to the memory module, hold the memory module by the edges

only. Do not touch the components on the memory module.

a. Align the notched edge (1) of the memory module with the tab in the memory module slot.

b. With the memory module at a 45-degree angle from the surface of the memory module

compartment, press the module (2) into the memory module slot until it is seated.

c. Gently press the memory module (3) down, applying pressure to both the left and right

edges of the memory module, until the retention clips snap into place.

CAUTION: To prevent damage to the memory module, be sure that you do not bend the

memory module.

7. Replace the memory module service door:

a. Tilt the service door down to align the tabs on the service door with the latches on the

computer (1).

Adding or replacing memory modules 67

b. Insert and tighten the memory module service door screw (2).

8. Insert the battery (see Inserting or removing the battery on page 38).

9. Turn the computer right-side up, and then reconnect external power and external devices.

10. Turn on the computer.

Cleaning your computer

Cleaning products

Use the following products to safely clean and disinfect your computer:

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:

●

germicidal disposable wipes. These wipes come in a variety of brand names.)

Alcohol-free glass cleaning fluid

●

Water with mild soap solution

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

●

CAUTION: Avoid the following cleaning products:

Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and
hydrocarbons, which can permanently damage the surface of the computer.

Fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt particles
and cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

68 Chapter 10 Maintenance

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is turned on:

Turn off the computer.

Disconnect external power.

Disconnect all powered external devices.

CAUTION: Do not spray cleaning agents or liquids directly on any computer surface. Liquids

dripped on the surface can permanently damage internal components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.

Cleaning the sides and cover

To clean and disinfect the sides and cover, use a soft microfiber cloth or chamois moistened with one
of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad and keyboard

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.

CAUTION: When cleaning the TouchPad and keyboard, do not let liquids drip between the keys.

This can permanently damage internal components.

To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or chamois

●

moistened with one of the cleaning solutions listed previously or use an acceptable germicidal
disposable wipe.

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

●

can of compressed air with a straw extension.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis with the latest
versions. Go to
receive automatic update notifications when they become available.

http://www.hp.com/support to download the latest versions. You can also register to

Updating programs and drivers 69

Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for
HP business computers without requiring the SoftPaq number. Using this tool, you can easily search
for SoftPaqs, and then download and unpack them.

SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published
database file containing computer model and SoftPaq information. SoftPaq Download Manager
allows you to specify one or more computer models to determine which SoftPaqs are available for
download.

SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If
updates are found, they are downloaded and applied automatically.

SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to
download SoftPaqs, you must first download and install the program. Go to the HP website at

http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download

Manager.

To download SoftPaqs:

From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq

▲

Download Manager. Follow the instructions to download SoftPaqs.

NOTE: If prompted by User Account Control, click Yes.

70 Chapter 10 Maintenance

11 Backup and recovery

To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using the
installed optical drive (select models only) or an optional external optical drive, or create system
restore points. In case of system failure, you can use the backup files to restore the contents of your
computer.

From the Start screen, type restore, click Settings, and then select from the list of displayed
options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these

topics in HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP
Support Assistant app.

In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.

NOTE: Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access
HP Support Assistant from the Start screen, select the HP Support Assistant app.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. The system repair media (select models only) are used to start up (boot)
the computer and repair the operating system in case of system instability or failure. Your initial and
subsequent backups allow you to restore your data and settings if a failure occurs.

On Start screen, type backup, click Settings, and then select Save backup copies of your files
with File History.

You can back up your information to an optional external hard drive or a network drive.

Note the following when backing up:

Store personal files in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated programs.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot

●

of your settings. The screen shot can be a time-saver if you have to reset your preferences.

To create a backup using Backup and Restore:

NOTE: Be sure that the computer is connected to AC power before you start the backup process.

Backing up your information 71

NOTE: The backup process may take over an hour, depending on file size and the speed of the

computer.

1. From the Start screen, type backup, click Settings, and then select from the list of displayed

options.

2. Follow the on-screen instructions to set up your backup, create a system image (select models

only), or create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

Windows recovery tools: You can use Windows Backup and Restore to recover information you

●

have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.

●

The image includes the Windows operating system and software programs installed at the
factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair

media you previously created (select models only), you must purchase Windows 8 operating system
media to reboot the computer and repair the operating system. For additional information, see

Windows 8 operating system media (purchased separately) on page 73.

Using

Using the Windows recovery tools

To recover information you previously backed up:

▲ Access HP Support Assistant. To access HP Support Assistant from the Start screen, select the

HP Support Assistant app.

To recover your information using Automatic Repair, follow these steps:

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All

files you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition and the Windows partition.

From the Start screen, type e, and then click File Explorer.

– or –

From the Start screen, type c, and then select Computer.

NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover

your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see

operating system media (purchased separately) on page 73.

Using Windows 8

3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After

Windows has loaded, press and hold the shift key while clicking Restart.

4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.

5. Follow the on-screen instructions.

72 Chapter 11 Backup and recovery

NOTE: For additional information on recovering information using the Windows tools, perform a

search for these topics in HP Support Assistant. To access HP Support Assistant from the Start
screen, select the HP Support Assistant app.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files

that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C,

and then select Computer.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and

programs using the Windows 8 operating system media and the Driver Recovery media (both
purchased separately). For additional information, see

media (purchased separately) on page 73.

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press

the ESC key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

Using Windows 8 operating system

5. Follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)

To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country
or region, and follow the on-screen instructions. You can also order the DVD by calling support. For
contact information, see the Worldwide Telephone Numbers booklet included with the computer.

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and

reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 8 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical

drive before the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

Performing a system recovery 73

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See HP Support Assistant for instructions on
reinstalling traditional applications. To access HP Support Assistant from the Start screen, select the

HP Support Assistant app.

NOTE: You may be prompted for your permission or password when using Refresh. See HP

Support Assistant for more information. To access HP Support Assistant from the Start screen, select
the HP Support Assistant app.

To start Refresh:

1. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Scroll the right-side choices down to display Refresh your PC without affecting your files.

5. Under Refresh your PC without affecting your files, select Get started, and follow the on-

screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove
personal information before you give away or recycle your computer. The process described in this
section provides a speedy, simple way to return the computer to its original state. This option
removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Choose your language.

3. Choose your keyboard layout.

4. Select Troubleshoot from the boot options menu.

5. Select Reset your PC, and follow the on-screen instructions.

74 Chapter 11 Backup and recovery

To use the Start screen:

1. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Scroll the right-side choices down to display Remove everything and reinstall Windows.

5. Under Remove everything and reinstall Windows, select Get started, and follow the on-

screen instructions.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or
deleted from the system.

1. From the Start screen, type HP Software Setup, and select Apps.

2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.

Performing a system recovery 75

12 Computer Setup (BIOS), MultiBoot, and

System Diagnostics

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input
and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the

computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

●

press enter, or use a pointing device to click the item.

● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

screen, or use the up arrow key or the down arrow key on the keyboard.

To close open dialog boxes and return to the main Computer Setup screen, press esc, and

●

then follow the on-screen instructions.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

76 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

To exit Computer Setup menus, choose one of the following methods:

● To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

To save your changes and exit Computer Setup menus:

●

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen
instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and

then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

Using Computer Setup 77

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner

of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

78 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then click File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,
which is enabled at the factory, controls the order in which the system selects a boot device. Boot
devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and
operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the

boot order.

You can change the order in which the computer searches for a boot device by changing the boot
order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu
that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or
restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:

To set a new boot order that the computer uses each time it is turned on, by changing the boot

●

order in Computer Setup.

To dynamically choose the boot device, by pressing esc while the “Press the ESC key for

●

Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter
the Boot Device Options menu.

To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device

●

each time the computer is turned on or restarted.

Using MultiBoot 79

Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on
or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press

enter.

4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the

+ key.

– or –

To move the device down in the boot order, use a pointing device to click the down arrow, or
press the - key.

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing

esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the

screen.

2. Press f9.

3. Use a pointing device or the arrow keys to select a boot device, then press enter.

80 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each
time the computer is started or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and

then press enter.

4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you

want the computer to display the startup location menu before it defaults to the current MultiBoot
setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:

To specify a boot device from the Express Boot menu, select your preference within the allotted

●

time, and then press enter.

To prevent the computer from defaulting to the current MultiBoot setting, press any key before

●

the allotted time expires. The computer will not start until you select a boot device and press

enter.

● To allow the computer to start according to the current MultiBoot settings, wait for the allotted

time to expire.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. The following diagnostic tests may be available in System Diagnostics:

System Tune-Up—This group of additional tests checks your computer to make sure that the

●

main components are functioning correctly. System Tune-Up runs longer and more
comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,
the battery (and battery calibration), video memory, and the WLAN module status.

Start-up test—This test analyzes the main computer components that are required to start the

●

computer.

● Run-in test—This test repeats the start-up test and checks for intermittent problems that the

start-up test does not detect.

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

●

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.

Using System Diagnostics 81

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

●

error, replace the memory modules immediately.

Battery test—This test analyzes the condition of the battery and calibrates the battery if

●

necessary. If the battery fails the test, contact HP support to report the issue and purchase a
replacement battery.

BIOS Management—You can update or rollback the version of the BIOS on the system. Do not

●

shut down or remove external power during the process. You will be given a confirmation screen
before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.

You can view system information and error logs or select languages in the System Diagnostics
window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

82 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

13 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your
questions, you can contact support. For U.S. support, go to
worldwide support, go to

Here you can:

Chat online with an HP technician.

●

NOTE: When support chat is not available in a particular language, it is available in English.

E-mail support.

●

Find support telephone numbers.

●

Locate an HP service center.

●

http://welcome.hp.com/country/us/en/wwcontact_us.html.

http://www.hp.com/go/contactHP. For

Contacting support 83

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:

NOTE: Your service label may look slightly different from the illustration in this section.

●

Service label—Provides important information, including the following:

Component

(1) Product name

(2) Serial number (s/n)

(3) Part number/Product number (p/n)

(4) Warranty period

(5) Model description

Have this information available when you contact support. The service label is affixed inside the
battery bay.

Regulatory label—Provides regulatory information about the computer. The regulatory label is

●

affixed to the bottom of the computer.

Wireless certification label or labels (select models only)—Provide information about optional

●

wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. If your computer model includes one or more wireless
devices, one or more certification labels are included with your computer. You may need this
information when traveling internationally. Wireless certification labels are affixed to the bottom
of the computer.

84 Chapter 13 Support

14 Specifications

● Input power

Operating environment

●

Input power

The power information in this section may be helpful if you plan to travel internationally with the
computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications.

Input Power Rating

Operating voltage and current 19.5 Vdc @ 3.33 A – 65 W

19.5 Vdc @ 4.62 A – 90 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Input power 85

A Traveling with the computer

For best results, follow these traveling and shipping tips:

Prepare the computer for traveling or shipping:

●

Back up your information.

◦

◦ Remove all discs and all external media cards, such as digital cards.

CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of

information, remove the media from a drive before removing the drive from a drive bay and
before shipping, storing, or traveling with a drive.

Turn off and then disconnect all external devices.

◦

Shut down the computer.

◦

Take along a backup of your information. Keep the backup separate on the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of

●

your bags.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.

In-flight computer use is at the discretion of the airline. If you plan to use the computer during a

●

flight, check with the airline in advance.

If the computer will be unused and disconnected from external power for more than 2 weeks,

●

remove the battery and store it separately.

If you are shipping the computer or a drive, use suitable protective packaging and label the

●

package “FRAGILE.”

If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an

●

802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General
Packet Radio Service (GPRS) device, the use of these devices may be restricted in some
environments. Such restrictions may apply onboard an aircraft, in hospitals, near explosives, and
in hazardous locations. If you are uncertain of the policy that applies to the use of a particular
device, ask for authorization to use it before you turn it on.

● If you are traveling internationally, follow these suggestions:

◦ Check the computer-related customs regulations for each country or region on your

itinerary.

Check the power cord and adapter requirements for each location in which you plan to use

◦

the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to power the computer with a voltage converter kit sold for appliances.

86 Appendix A Traveling with the computer

B Troubleshooting

The following sections are included in this appendix:

Troubleshooting resources

● Access website links and additional information about the computer through HP Support

Assistant. To access HP Support Assistant from the Start screen, select the HP Support
Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides

additional tools that do not require an Internet connection.

Contact HP support. For U.S. support, go to

●

support, go to

Choose from the following types of support:

Chat online with an HP technician.

◦

NOTE: When chat is not available in a particular language, it is available in English.

E-mail HP support.

◦

Find HP support worldwide telephone numbers.

◦

Locate an HP service center.

◦

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be

●

sure that the outlet is providing adequate power.

http://www.hp.com/go/contactHP. For worldwide

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this

computer.

If the computer is plugged into an external power source other than an AC outlet, plug the

●

computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.

Troubleshooting resources 87

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:

The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is

●

an energy-saving feature that turns off the display. Sleep can be initiated by the system while the
computer is on but is not in use, or when the computer has reached a low battery level. To
change these and other power settings, right-click the Battery icon on the Windows desktop in
the notification area, at the far right of the taskbar, and then click Preferences.

The computer may not be set to display the image on the computer screen. To transfer the

●

image to the computer screen, press fn+f4. On most models, when an optional external display,
such as a monitor, is connected to the computer, the image can be displayed on the computer
screen or the external display, or on both devices simultaneously. When you press fn+f4
repeatedly, the image alternates among the computer display, one or more external displays,
and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right
side of the screen. When the charms display, click Settings. Click the Power icon, and then click
Shut down. If you cannot restart the computer using this procedure, see the next section,

computer is on but not responding on page 88.

The computer is on but not responding

The

If the computer is turned on but is not responding to software or keyboard commands, try the
following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power and remove the battery.

●

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be
sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and off during operation.

88 Appendix B Troubleshooting

An external device is not working

Follow these suggestions if an external device does not function as expected:

Turn on the device according to the manufacturer's instructions.

●

Be sure that all device connections are secure.

●

● Be sure that the device is receiving electrical power.

Be sure that the device, especially if it is older, is compatible with the operating system.

●

Be sure that the correct drivers are installed and updated.

●

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

● To enable or disable a wireless or wired network device, right-click the Network Connection

icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable
devices, select the check box from the menu option. To disable the device, clear the check box.

Be sure that the wireless device is turned on.

●

Be sure that the computer wireless antennas are free from obstructions.

●

Be sure that the cable or DSL modem and its power cord are properly connected and that the

●

lights are on.

● Be sure that the wireless router or access point is properly connected to its power adapter and to

the cable or DSL modem, and that the lights are on.

Disconnect and then reconnect all cables, and turn the power off and then back on.

●

The optical disc tray does not open for removal of a CD or DVD

1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

2. Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until

it stops.

Resolving issues 89

3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer

edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.

NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

4. Close the disc tray and place the disc in a protective case.

The computer does not detect the optical drive

If your operating system does not detect an installed device, the device driver software may be
missing or corrupted.

1. Remove any discs from the optical drive.

2. From the Start screen, type c, select Control Panel, and then click System and Security.

3. Click Devices and Printers, and then click Device Manager.

4. In the Device Manager window, click the triangle next to DVD/CD-ROM drives. If the drive is

listed, it should be functioning correctly.

A disc does not play

Save your work and close all open programs before playing a CD or a DVD.

●

Log off the Internet before playing a CD or a DVD.

●

Be sure that you insert the disc properly.

●

Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.

●

Wipe from the center of the disc to the outer edge.

Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit

●

available at many electronics stores.

Disable Sleep mode before playing the disc.

●

90 Appendix B Troubleshooting