Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: May 2013
First Edition: May 2013
Document Part Number: 725050-002
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
To obtain the latest information in this
guide, contact support. For U.S. support, go
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
Front ..................................................................................................................................................... 8
Right ..................................................................................................................................................... 9
Left ..................................................................................................................................................... 11
3 Connecting to a network .............................................................................................................................. 15
Connecting to a wireless network ....................................................................................................... 15
Using the wireless controls ................................................................................................ 15
Using the wireless button .................................................................................. 15
Using operating system controls ....................................................................... 16
Using a WLAN ................................................................................................................... 16
Using an Internet service provider .................................................................... 16
Setting up a WLAN ............................................................................................ 17
Configuring a wireless router ............................................................................ 17
Protecting your WLAN ....................................................................................... 17
Connecting to a WLAN ...................................................................................... 18
Using Bluetooth wireless devices ...................................................................................... 18
Connecting to a wired network ........................................................................................................... 18
Connecting to a local area network (LAN) ......................................................................... 19
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 20
Using pointing devices ....................................................................................................................... 20
Video .................................................................................................................................................. 31
6 Power management ...................................................................................................................................... 34
Shutting down the computer ............................................................................................................... 34
Setting power options ......................................................................................................................... 34
Using power-saving states ................................................................................................. 34
Using System Diagnostics .................................................................................................................. 81
13 Support ........................................................................................................................................................ 83
Contacting support ............................................................................................................................. 83
Input power ......................................................................................................................................... 85
Appendix A Traveling with the computer ...................................................................................................... 86
ix
Appendix B Troubleshooting .......................................................................................................................... 87
The computer is unable to start up .................................................................................... 87
The computer screen is blank ............................................................................................ 88
Software is functioning abnormally .................................................................................... 88
The computer is on but not responding ............................................................................. 88
The computer is unusually warm ....................................................................................... 88
An external device is not working ...................................................................................... 89
The wireless network connection is not working ................................................................ 89
The optical disc tray does not open for removal of a CD or DVD ...................................... 89
The computer does not detect the optical drive ................................................................. 90
A disc does not play ........................................................................................................... 90
A movie is not visible on an external display ..................................................................... 91
The process of burning a disc does not begin, or it stops before completion .................... 91
Appendix C Electrostatic discharge .............................................................................................................. 92
Index ................................................................................................................................................................... 93
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®
●
features.
TIP:To quickly return to the computer Start screen from an open app or the Windows desktop,
press the Windows button on your keyboard. Pressing the Windows button again will
return you to the previous screen.
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
●
Internet. For more information, see
Update your antivirus software—Protect your computer from damage caused by viruses. The
●
software is preinstalled on the computer. For more information, see
on page 62.
Connecting to a network on page 15.
Using antivirus software
Get to know your computer—Learn about your computer features. Refer to
●
your computer on page 4 and Navigating using the keyboard, touch gestures and pointing
devices on page 20 for additional information.
Find installed software—Access a list of the software preinstalled on the computer:
●
From the Start screen, type a, click Apps, and then select from the displayed options. For
details about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.
Back up your hard drive by creating recovery discs or a recovery flash drive. See
●
recovery on page 71.
Getting to know
Backup and
1
Finding information
The computer comes with several resources to help you perform various tasks.
ResourcesFor information about
Setup Instructions poster
Windows 8 Basics guideOverview of using and navigating with Windows® 8.
HP Support Assistant
To access HP Support Assistant from the Start screen,
select the HP Support Assistant app.
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Regulatory, Safety, and Environmental Notices
To access the user guides, select the HP Support
Assistant app from the Start screen, select My
computer, and then select User guides.
Safety & Comfort Guide
To access the user guides, select the HP Support
Assistant app from the Start screen, select My
computer, and then select User guides.
– or –
Go to
http://www.hp.com/ergo.
http://www.hp.com/go/
How to set up the computer
●
Help to identify computer components
●
Operating system information
●
Software, driver, and BIOS updates
●
Troubleshooting tools
●
How to access support
●
Regulatory and safety information
●
Battery disposal information
●
Proper workstation setup, posture, health, and work habits
●
Electrical and mechanical safety information
●
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP website
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
http://www.hp.com/go/
HP support telephone numbers
●Support information
Ordering parts and finding additional help
●
Accessories available for the device
●
2Chapter 1 Welcome
ResourcesFor information about
Limited Warranty*
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Warranty information
http://www.hp.com/go/
Finding information3
2Getting to know your computer
Top
TouchPad
ComponentDescription
(1)TouchPad zoneMoves the pointer and selects or activates items on the
screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
4Chapter 2 Getting to know your computer
Lights
ComponentDescription
(1)
(2)
(3)Caps lock lightOn: Caps lock is on.
Power light
Wireless light
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off.
●
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
Rapid Start Technology (select models only)
on page 35.
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
●Amber: All wireless devices are off.
Intel
Top5
Buttons and fingerprint reader (select models only)
ComponentDescription
(1)
(2)Fingerprint reader (select models only)Allows a fingerprint logon to Windows, instead of a password
Power button
When the computer is off, press the button to turn on
●
the computer.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see
Technology (select models only) on page 35.
To learn more about your power settings, see your power
options. From the Start screen, type power, select Settings,
and then select Power Options.
logon.
Intel Rapid Start
6Chapter 2 Getting to know your computer
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
with the fn key.
(2)fn keyExecutes frequently used system functions when pressed
in combination with a function key, the num lk key, the esc
key, or the b key.
(3)
(4)Function keysExecute frequently used system functions when pressed in
(5)
Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you
to the previous screen.
combination with the fn key.
Windows applications keyDisplays options for a selected object.
Top7
Front
ComponentDescription
(1)Speakers (2)Produce sound.
(2)
Media Card ReaderReads data from and writes data to digital memory
cards such as Secure Digital (SD).
8Chapter 2 Getting to know your computer
Right
ComponentDescription
(1)
(2)
(3)
Power light
Hard drive light●Blinking white: The hard drive is being accessed.
Audio-out (headphone) jack/Audio-in
(microphone) jack
White: The computer is on.
●
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off.
●
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
Rapid Start Technology (select models only)
on page 35.
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
the user guides, select the HP Support Assistant app
from the Start screen, select My computer, and then
select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Intel
(4)
(5)Optical drive (select models only)Reads and writes (select models only) to an optical disc.
USB 2.0 port Connects an optional USB device.
Right9
ComponentDescription
(6)Optical drive eject button (select models
(7)
only)
Security cable slotAttaches an optional security cable to the computer.
Releases the optical drive disc tray.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
10Chapter 2 Getting to know your computer
Left
ComponentDescription
(1)
(2) AC adapter/Battery light
(3)VentEnables airflow to cool internal components.
(4)
(5)
Power connectorConnects an AC adapter.
White: The computer is connected to external power
●
and the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power
●
and the battery is charged from 0 to 89 percent.
Blinking amber: A battery that is the only available
●
power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.
Off: The battery is fully charged.
●
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
External monitor portConnects an external VGA monitor or projector.
RJ-45 (network) jack
RJ-45 (network) lights (2)
Connects a network cable.
White (left): The network is connected.
●
Amber (right): The network is showing activity.
●
(6)
(7)
HDMI portConnects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
component.
USB 3.0 ports (2)Connect optional USB 3.0 devices and provide enhanced
USB power performance.
NOTE: For details about different types of USB ports, see
Using a USB device on page 44.
Left11
Display
ComponentDescription
(1)WLAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
(3)Webcam light (select models only)On: The webcam is in use.
(4)Webcam (select models only)Records video and captures still photographs.
(5)Internal display switchTurns off the display or initiates Sleep if the display is closed
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, andEnvironmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant
app from the Start screen, select My computer, and then select User guides.
local area networks (WLAN).
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant from the Start
screen, select the HP Support Assistant app.
while the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
12Chapter 2 Getting to know your computer
Bottom
ComponentDescription
(1)
(2)Battery bayHolds the battery.
(3)Vents (6)Enable airflow to cool internal components.
(4)
Battery lock latchLocks the battery in the battery bay.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Memory module service doorProvides access to the memory module compartments
and the optical drive bay.
Bottom13
ComponentDescription
(5)
(6)
Battery release latch Releases the battery from the battery bay.
Hard drive service doorProvides access to the hard drive bay and the wireless
LAN (WLAN) module slot.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless
module authorized for use in the computer by the
governmental agency that regulates wireless devices
in your country or region. If you replace the module
and then receive a warning message, remove the
module to restore computer functionality, and then
contact support through HP Support Assistant. To
access HP Support Assistant from the Start screen,
select the HP Support Assistant app.
14Chapter 2 Getting to know your computer
3Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be
equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area
●
networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate
offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and
universities. In a WLAN, the mobile wireless device in your computer communicates with a
wireless router or a wireless access point.
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-
●
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support
Assistant app.
Using the wireless controls
You can control the wireless devices in your computer using these features:
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless
●
button)
Operating system controls
●
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights,
depending on the model. All of the wireless devices on your computer are enabled at the factory, so
the wireless light is on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.
NOTE:On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off the wireless devices simultaneously.
Connecting to a wireless network15
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
1.From the Start screen, type n, and then select Settings.
2.Type network and sharing in the search box, and then select Network and Sharing
Center.
For more information, access HP Support Assistant. To access HP Support Assistant from the Start
screen, select the HP Support Assistant app.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
NOTE:The terms wireless router and wireless access point are often used interchangeably.
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
●
that can accommodate a large number of computers and accessories and can separate critical
network functions.
A home or small office WLAN typically uses a wireless router, which allows several wireless and
●
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided
through a service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless computer to the
modem, and test the Internet service.
NOTE:Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.
16Chapter 3 Connecting to a network
Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider
A wireless router (2) (purchased separately)
●
A wireless computer (3)
●
NOTE:Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.
As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.
Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.
NOTE:It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, disconnect the cable, and access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
Use a firewall.
●
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.
Use wireless encryption.
●
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, access HP Support Assistant. To access HP Support
Assistant from the Start screen, select the HP Support Assistant app.
Connecting to a wireless network17
Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless
light is off, press the wireless button.
NOTE:On some models, the wireless light is amber when all wireless devices are off.
2.From the Windows desktop, tap and hold, or click the network status icon in the notification area,
at the far right of the taskbar.
3.Select your WLAN from the list.
4.Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click Next.
NOTE:If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE:If you do not see the WLAN you want to connect to, from the Windows desktop, right-
click the network status icon, and then select Open Network and Sharing Center. Click Set up
a new connection or network. A list of options is displayed, allowing you to manually search
for and connect to a network or to create a new network connection.
5.Follow the on-screen instructions to complete the connection.
After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE:The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●Computers (desktop, notebook, PDA)
Phones (cellular, cordless, smart phone)
●
Imaging devices (printer, camera)
●
Audio devices (headset, speakers)
●
Mouse
●
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.
Connecting to a wired network
There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN
connection uses a network cable and is much faster than a modem, which uses a telephone cable.
Both cables are sold separately.
18Chapter 3 Connecting to a network
WARNING!To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a local area network (LAN)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 network cable.
To connect the network cable, follow these steps:
1.Plug the network cable into the network jack (1) on the computer.
2.Plug the other end of the network cable into a network wall jack (2) or router.
NOTE:If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.
Connecting to a wired network19
4Navigating using the keyboard, touch
gestures and pointing devices
Your computer allows navigation using touch gestures (select models only) in addition to the
keyboard and mouse. Touch gestures can be used on your computer TouchPad.
Review the Windows 8 Basics guide included with your computer. The guide provides information on
common tasks using the TouchPad, or the keyboard.
Select computer models have special action keys or hot key functions on the keyboard to perform
routine tasks.
Using pointing devices
NOTE:In addition to the pointing devices included with your computer, you can use an external
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows to customize settings for pointing devices, such as button
configuration, click speed, and pointer options.
To access Mouse Properties:
From the Start screen, type mouse, click Settings, and then select Mouse.
●
Using the TouchPad
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons like the buttons on an external mouse.
Using TouchPad Gestures
Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to
control the pointer action.
TIP:The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on
the TouchPad at the same time.
NOTE:TouchPad gestures are not supported in all programs.
1.From the Start screen type mouse, click Settings, and then select Mouse from the list of
applications.
2.Click the Device Settings tab, select the device in the window that is displayed, and then click
Settings.
3.Click a gesture to activate the demonstration.
20Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
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