HP 210 G1, Pavilion TouchSmart 11, Pavilion 11, 215 G1 Maintenance And Service Manual

HP 210 G1 Notebook PC
HP Pavilion 11 Notebook PC
HP Pavilion TouchSmart 11 Notebook
PC
HP 215 G1 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.

AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel and Intel Core are trademarks
of Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft
group of companies. SD Logo is a
trademark of its proprietor.

The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.

Product notice

This guide describes features that are
common to most models. Some features
may not be available on your computer.

Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
See for

http://www.microsoft.com details.

This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7 software
and take full advantage of Windows 7
functionality. See

http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Third Edition: February 2014

First Edition: November 2013

Document Part Number: 742265-003

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Display .................................................................................................................................................. 6

Buttons and speakers ........................................................................................................................... 7

Keys ..................................................................................................................................................... 8

Lights .................................................................................................................................................... 9

TouchPad ........................................................................................................................................... 10

Left side .............................................................................................................................................. 11

Right side ........................................................................................................................................... 12

Bottom ................................................................................................................................................ 13

Labels ................................................................................................................................................. 13

3 Illustrated parts catalog ............................................................................................................................... 15

Computer major components ............................................................................................................. 15

Display assembly subcomponents ..................................................................................................... 22

Mass storage devices ......................................................................................................................... 24

Miscellaneous parts ............................................................................................................................ 25

Sequential part number listing ............................................................................................................ 26

4 Removal and replacement procedures preliminary requirements ........................................................... 34

Tools required .................................................................................................................................... 34

Service considerations ....................................................................................................................... 34

Plastic parts ....................................................................................................................... 34

Cables and connectors ...................................................................................................... 35

Drive handling .................................................................................................................... 35

Grounding guidelines ......................................................................................................................... 36

Electrostatic discharge damage ......................................................................................... 36

Packaging and transporting guidelines ............................................................. 37

Workstation guidelines ..................................................................... 37

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 39

Component replacement procedures ................................................................................................. 39

Battery ............................................................................................................................... 40

Service door ....................................................................................................................... 41

Hard drive .......................................................................................................................... 42

vii

WLAN module .................................................................................................................... 44

Memory module ................................................................................................................. 46

6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 47

Component replacement procedures ................................................................................................. 47

RTC battery ....................................................................................................................... 47

Display panel ..................................................................................................................... 49

Display assembly ............................................................................................................... 53

Display assembly subcomponents .................................................................................... 56

Power connector cable ...................................................................................................... 59

Bottom cover ...................................................................................................................... 61

Power button board ........................................................................................................... 63

TouchPad button board ..................................................................................................... 65

Media card reader board ................................................................................................... 67

Fan ..................................................................................................................................... 68

Monitor connector board .................................................................................................... 69

System board ..................................................................................................................... 70

Heat sink ............................................................................................................................ 73

Speakers ............................................................................................................................ 75

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 77

Starting Setup Utility (BIOS) ............................................................................................................... 77

Updating the BIOS ............................................................................................................................. 77

Determining the BIOS version ........................................................................................... 77

Downloading a BIOS update ............................................................................................. 78

Downloading a Windows 8.1 BIOS update ....................................................... 78

Downloading a Windows 7 BIOS update .......................................................... 79

Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 79

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 80

8 Specifications ................................................................................................................................................ 81

Computer specifications ..................................................................................................................... 81

Hard drive specifications .................................................................................................................... 82

9 Windows 7 – Backing up, restoring, and recovering ................................................................................ 83

Creating backups ............................................................................................................................... 83

Creating recovery media to recover the original system .................................................... 83

What you need to know ..................................................................................... 83

Creating the recovery media ............................................................ 84

Creating system restore points .......................................................................................... 84

viii

What you need to know ..................................................................................... 84

Creating a system restore point ........................................................................ 84

Backing up system and personal information .................................................................... 84

Tips for a successful backup ............................................................................. 85

What you need to know ..................................................................................... 85

Creating a backup using Windows Backup and Restore .................................. 85

Restore and recovery ......................................................................................................................... 86

Restoring to a previous system restore point .................................................................... 86

Restoring specific files ....................................................................................................... 86

Restoring specific files using Windows Backup and Restore ............................ 86

Recovering the original system using HP Recovery Manager ........................................... 86

What you need to know ..................................................................................... 86

Recovering using HP Recovery partition (select models only) ......................... 87

Recovering using the recovery media ............................................................... 87

Changing the computer boot order ................................................... 88

10 Windows 8.1 – Backing up, restoring, and recovering ........................................................................... 89

Creating recovery media and backups ............................................................................................... 89

Creating HP Recovery media ............................................................................................ 89

Restore and recovery ......................................................................................................................... 90

Recovering using HP Recovery Manager .......................................................................... 91

What you need to know ..................................................................................... 91

Using the HP Recovery partition ....................................................................... 91

Using HP Recovery media to recover ............................................................... 92

Changing the computer boot order ................................................................... 92

Removing the HP Recovery partition ................................................................................. 92

11 Power cord set requirements .................................................................................................................... 94

Requirements for all countries ............................................................................................................ 94

Requirements for specific countries and regions ............................................................................... 95

12 Recycling ..................................................................................................................................................... 97

Index ................................................................................................................................................................... 98

ix

x

1 Product description

Category Description HP 210 G1

Notebook PC

HP Pavilion
TouchSmart 11
Notebook PC

HP Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Product Name HP 210 G1

Notebook PC

HP Pavilion
TouchSmart 11
Notebook PC

HP Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Processor

●

4th Generation Intel® Core

TM

i3-4010U 1.7

GHz processor (3 MB L3 cache, 15 W)

√

●

4th Generation Intel Core i5-4200U x 1.6
GHz (turbo up to 2.6 GHz) processor (3
MB L3 cache, 15 W)

√

●

AMD

®

A6-1450 1.4 GHz (turbo)/1.0 GHz
processor (2.0 MB L2 cache, DDR3L,
1066 MHz, quad core, 8 W, with dynamic
configurable TDP 15 W)

√√

● AMD A4-1250 1.0 GHz processor (1.0 MB

L2 cache, DDR3L, 1333 MHz, dual core,
8 W)

√√

Chipset

Intel system integrated in CPU √

AMD system on chip (SoC) fusion controller

hub (FCH) integrated in accelerated processing
unit (APU)

√√

Graphics Internal graphics:

Support for DX11, HD decode, and HDMI

√√√

●

Intel HD Graphics 4400, UMA Graphics
GT2 with shared video memory

√

●

AMD Radeon™ HD 8250 Graphics on
computer models equipped with an AMD
A6-1450 processor

√√

●

AMD Radeon HD 8210 Graphics on
computer models equipped with an AMD
A4-1250 processor

√√

1

Category Description HP 210 G1

Notebook PC

HP Pavilion
TouchSmart 11
Notebook PC

HP Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Panel Supports low-voltage differential signaling

(LVDS)

√√√

● 11.6 in (29.5 cm) (1366×768), high-

definition (HD), white light emitting diode
(WLED), touchscreen with MultiTouch
enabled; 16:9 standard viewing angle;
typical brightness: 200 cd/m

2

(nits); flat
(3.6 mm), for computer models with
Windows 8.1

√√√

● 11.6 in (29.5 cm) (1366×768), HD, WLED,

AntiGlare (AG); 16:9 standard viewing
angle; typical brightness: 200 cd/m

2

(nits),
non-touchscreen, flat (3.6 mm), for
computer models with Windows 7 and
Windows 8.1

√ √

Memory One customer-accessible/upgradable memory

module slot

Supports:

√√√

●

1333 MHz at 1.35 V single channel
(DDR3L, 1600 MHz downgrade to 1333
MHz) for use with A4-1250 processors

√√

●

1066 MHz at 1.35 V single channel
(DDR3L, 1600 MHz downgrade to 1066
MHz) for use with A6-1450 processors

√√

● Up to 8192 MB of system RAM in the

following configurations:

◦

8192 MB × 1

◦

4096 MB × 1

√√

●

1600 MHz (DDR3L) √

● Up to 8192 MB of system RAM in the

following configurations:

◦

8192 MB × 1

◦

4096 MB × 1

◦ 2048 MB x 1

√

Hard drive Support for 6.35 cm (2.5 in) hard drives in 7.0

mm (.28 in) thickness

√√√

Support for Serial ATA √√√

Support for HP 3D hard drive protection √√√

Support for the following hard drives:

● 500 GB, 5400 rpm √√√

●

320 GB, 5400 rpm √√√

2 Chapter 1 Product description

Category Description HP 210 G1

Notebook PC

HP Pavilion
TouchSmart 11
Notebook PC

HP Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Optical drive Support for external DVD±RW Double-Layer

with SuperMulti Drive

√

Audio and
video

Integrated HP TrueVision webcam: HD
(1280×720 by 30 frames per second), fixed (no
tilt), with activity light

√√√

Single digital microphone with appropriate

echo-cancellation and noise­suppression software

√√√

dts Sound+ (uses Realtek ALC3227-GR audio

codec)

√√√

Two speakers √√√

Ethernet Integrated 10/100 network interface card (NIC) √√

Integrated 10/100/1000 NIC √

Wireless Integrated wireless local area network (WLAN)

options by way of wireless module

√√√

Two WLAN antennas built into display

assembly

√√√

Support for the following WLAN formats:

●

Intel 802.11 a/b/g/n/AC 1x1 + Bluetooth
Combo Adapter

√

●

Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth
Combo 7260 Adapter (select models only)

√

●

Broadcom BCM943228HMB 802.11 a/b/g/
n 2x2 WiFi + Bluetooth

®

4.0 Combo

Adapter

√√

●

Qualcomm Atheros AR9485 802.11 b/g/n
1x1 WiFi Adapter (select models only)

√√

●

Ralink RT3290LE 802.11 b/g/n 1×1 WiFi +
Bluetooth 4.0 Combo Adapter

√√

●

Realtek RTL8188EE 802.11 b/g/n 1×1
WiFi Adapter

√√

Compatible with Miracast-certified devices (for

Windows 8.1)

√√√

Supports Intel Wireless Display software √

External
media cards

HP multiformat Micro Digital Media Reader Slot
with push-push technology. Reads data from
and writes data to digital memory cards.

√√√

Ports

●

AC adapter: HP Smart pin plug (4.5 mm
barrel)

√√√

3

Category Description HP 210 G1

Notebook PC

HP Pavilion
TouchSmart 11
Notebook PC

HP Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Ports
(continued)

●

Audio: one combo audio-out (headphone)/
audio in (microphone) jack, supports jack
auto-detection

√√√

●

HDMI: version 1.4, supporting up to
1080p, 1920×1080 at 60 Hz

√√√

●

RJ45/Ethernet √√√

●

USB: Two USB 3.0 ports, one USB 2.0
port

√√√

●

Video: VGA (Dsub 15-pin) supporting
1920×1200 external resolution at 60 Hz,
hot plug/unplug and auto-detection for
correct output to wide-aspect versus
standard aspect video

√√√

Keyboard/
pointing
devices

91%-size, textured, island-style keyboard (no
numerical keypad)

√√√

Touchpad requirements:

●

2013 Touchpad √√√

● Taps enabled as default √√√

●

PS/2 interface support √√√

●

Multi Gestures, with ability to turn on and
off

◦

2-finger scroll

◦ Pinch/zoom

◦

Edge swipe

√√√

●

Support for Windows 8.1 Modern
TouchPad Gestures (not supported on
Windows 7)

√√√

Power
requirements

Support for the following batteries:

●

3 cell, 36 Whr, 3.20 Ah, Li-ion battery √√√

●

6 cell, 66 Whr, 3.0 Ah, Li-ion battery √ √

Support for the following AC adapters:

●

45 W HP Smart AC adapter (non-PFC, 4.5
mm)

√√√

●

65 W HP Smart AC adapter (non-PFC, 4.5
mm)

√√

4 Chapter 1 Product description

Category Description HP 210 G1

Notebook PC

HP Pavilion
TouchSmart 11
Notebook PC

HP Pavilion 11
Notebook PC

HP 215 G1
Notebook PC

Power
requirements
(continued)

● 65 W HP Smart AC adapter (MSH, non-

PFC, 4.5 mm)

√

Security Support for security cable lock √√√

Operating
system

Preinstalled:

● Windows 8.1 Multi-Language 64 (for

touchscreen models only)

√

● Windows 8.1 Professional 64 (for

touchscreen models only)

√ √

● Windows 8.1 Small Screen Touch √√

●

Windows 7 Home Premium (for non­touchscreen models only)

√√

●

Windows 7 Professional 64 (for non­touchscreen models only)

√√√

●

Windows 7 Professional 64 with Windows

8.1 Professional 64 product activation key
(for non-touchscreen models only)

√ √

● FreeDOS 2.0 (for non-touchscreen models

only)

√√√

Operating
system

Web supported operating system:

● Windows 8.1 Chinese Markets 64 √

●

Windows 8.1 Emerging Markets 64 √

●

Windows 8.1 Enterprise 64 √ √

● Windows 8.1 Multi-Language 64 √ √

●

Windows 8.1 Professional 64 √ √

Serviceability End user replaceable parts:

●

AC adapter √√√

●

Battery (system) √√√

●

Hard drive √√√

● Memory √√√

●

WLAN module √√√

5

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

(2) WLAN antennas (2)* Send and receive wireless signals to communicate with

wireless local area networks (WLANs).

NOTE: To set up a WLAN and connect to the Internet,

you need a broadband modem (either DSL or cable,
purchased separately), high-speed Internet service
purchased from an Internet service provider, and a
wireless router (purchased separately).

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video, captures still photographs, and provides

access to video conferences and online chat by means
of streaming video.

(5) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.

6 Chapter 2 External component identification

Buttons and speakers

Item Component Description

(1) Power button ● When the computer is off, press the button to turn

on the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep.

●

When the computer is in Hibernation, press the
button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information. If the
computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press
and hold the power button down for at least 5 seconds to
turn off the computer.

(2) Speakers (2) Produce sound.

Buttons and speakers 7

Keys

Item Component Description

(1) esc key Reveals system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when

pressed in combination with the esc key.

(3) Windows key

●

Windows 8–Returns you to the Start screen from an
open app or the Windows desktop.

NOTE: Pressing the Windows key again will

return you to the previous screen.

●

Windows 7–Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

8 Chapter 2 External component identification

Lights

Item Component Description

(1) Power light ● On: The computer is on.

●

Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.

● Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the
least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the keys to

all capital letters.

(3) Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(4) Wireless light On: An integrated wireless device, such as a WLAN

device and/or a Bluetooth device, is on.

NOTE: On some models, the wireless light is amber

when all wireless devices are off.

Lights 9

TouchPad

Item Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates

items on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identification

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from
being mishandled or stolen.

(2) External monitor port Connects an external VGA monitor or projector.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(4) USB 2.0 port Connects an optional USB device.

(5) Memory card reader Reads data from and writes data to memory cards such

as Secure Digital (SD) memory cards.

(6) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked
the hard drive.

(7) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.

●

Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.

Left side 11

Right side

Item Component Description

(1) Audio-out (headphone) jack/Audio in

(microphone) jack

Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.

WARNING! To reduce the risk of personal injury,

adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-

conductor connector that supports both audio-out
(headphone) and audio in (microphone).

(2) USB 3.0 port Connect optional USB devices.

(3) HDMI port Connects an optional video or audio device, such as a

high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.

(4) RJ-45 (network) jack Connects a network cable.

(5) AC adapter light ● White: The AC adapter is connected and the

battery is charged.

●

Amber: The AC adapter is connected and the
battery is charging.

● Off: The computer is using battery power.

(6) Power connector Connects an AC adapter.

12 Chapter 2 External component identification

Bottom

Item Component Description

(1) Service door Provides access to the hard drive bay, the WLAN

module slot, and the memory module slot.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.

(2) Battery lock latch Locks the battery into the battery bay.

(3) Battery bay Holds the battery.

(4) Battery release latch Releases the battery from the battery bay.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on

your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.

For help finding these locations, refer to Bottom on page 13.

Bottom 13

●

Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the

illustration that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model number (select models only)

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

(5) Revision number

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information

on supported parts for your computer, go to

http://partsurfer.hp.com, select your country or region,

and then follow the on-screen instructions.

Computer major components 15

16 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion

TouchSmart

11 Notebook

PC

HP Pavilion

11 Notebook

PC

HP 215 G1

Notebook

PC

(1) 11.6 inch (29.46 cm), SVA, LED touchscreen

display assembly (includes webcam/

microphone module and wireless antenna
cables)

753948-001 √√

11.6 inch (29.46 cm), SVA, LED touchscreen
display assembly (includes webcam/
microphone module and wireless antenna
cables)

755303-001 √

11.6 inch (29.46 cm), AG, SVA, LED display
assembly, non-touchscreen. (Not for
touchscreen computer models). The display
assembly is spared at the subcomponent level
only. For more display assembly spare part
information, see

Display assembly

subcomponents on page 22.

√√

(2) Keyboard/top cover (includes keyboard cable and TouchPad):

For use in Belgium 730895-A41 √

For use in Bulgaria 730895-BA1 √

For use in Canada 730895-DB1 √

For use in the Czech Republic and Slovakia 730895-FL1 √

For use in Denmark, Finland, and Norway 730895-DH1 √

For use in France 730895-051 √

For use in Germany 730895-041 √

For use in Israel 730895-BB1 √

For use in Japan 730895-291 √

For use in Latin America 730895-161 √

For use in the Netherlands 730895-B31 √

For use in Portugal 730895-131 √

For use in Russia 730895-251 √

For use in Saudi Arabia 730895-171 √

For use in South Korea 730895-AD1 √

For use in Spain 730895-071 √

For use in Switzerland 730895-BG1 √

For use in Taiwan 730895-AB1 √

For use in Thailand 730895-281 √

For use in Turkey 730895-141 √

Computer major components 17

Item Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion
TouchSmart
11 Notebook

PC

HP Pavilion
11 Notebook

PC

HP 215 G1

Notebook

PC

For use in the United Kingdom and Singapore 730895-031 √

For use in the United States 730895-001 √

For use in the United States 744192-001 √ √

For use in Latin America 744192-161 √ √

For use in Canada 744192-DB1 √ √

(3) Power button board (includes cable) 730899-001 √√√

TouchPad button board, includes: 730898-001 √√√

(4a) TouchPad button board (includes TouchPad cable and TouchPad

button board cable)

(4b) TouchPad button board bracket

(5) Monitor connector board (includes cable) 730901-001 √√√

(6) Media card reader board (includes cable) 730897-001 √√√

(7) Fan (includes cable and cowling) 730903-001 √√√

(8) System board (includes processor and replacement thermal

material):

Equipped with an Intel i3-4010 processors, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

760271-001 √

Equipped with an Intel i3-4010 processors, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Standard

760271-501 √

Equipped with an Intel i3-4010 processors, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Professional

760271-601 √

Equipped with an Intel Core i5-4200U, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Professional
operating system

764204-601 √

Equipped with an Intel Core i5-4200U, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Standard
operating system

764204-501 √

Equipped with an Intel Core i5-4200U, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

764204-001 √

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion

TouchSmart

11 Notebook

PC

HP Pavilion

11 Notebook

PC

HP 215 G1

Notebook

PC

Equipped with an AMD A4-1250 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Standard
operating system

744789-501 √

Equipped with an AMD A4-1250 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

744789-001 √

Equipped with an AMD A4-1250 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

730893-001 √

Equipped with an AMD A4-1250 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

744185-001 √

Equipped with an AMD A4-1250 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Standard
operating system

744185-501 √

Equipped with an AMD A4-1250 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Professional
operating system

744185-601 √

Equipped with an AMD A6-1450 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Standard
operating system

744790-501 √

Equipped with an AMD A6-1450 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

744790-001 √

Equipped with an AMD A6-1450 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

730894-001 √

Equipped with an AMD A6-1450 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 7 or FreeDOS 2.0
operating system

744189-001 √

Equipped with an AMD A6-1450 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Standard
operating system

744189-501 √

Computer major components 19

Item Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion
TouchSmart
11 Notebook

PC

HP Pavilion
11 Notebook

PC

HP 215 G1

Notebook

PC

Equipped with an AMD A6-1450 processor, a

graphics subsystem with UMA memory, for use
on computers with Windows 8.1 Professional
operating system

744189-601 √

(9) Heat sink (includes 4 captive screws and

replacement thermal material):

For use on computer models equipped with an

Intel processor

761242-001 √

For use on computer models equipped with an

AMD processor

730902-001 √√

(10) Speaker Kit (includes left and right speakers

and cables)

730890-001 √√√

(11) Bottom cover (includes left and right corner

covers, items 13):

Touchscreen computer models 730887-001 √√√

Non-touchscreen computer models 747750-001 √√√

(12) Memory module (PC3L, 12800, 1600 MHz):

8 GB 693374-001 √√√

4 GB 691740-001 √√√

2 GB, for use on computer models equipped with

an Intel processor

691739-001 √

(13) Rear corner covers (2, included with the bottom cover) √√√

(14) WLAN module:

Atheros AR9485 802.11 b/g/n 1x1 WiFi Adapter 675794-001 √√

Broadcom BCM943228HMB 802.11 a/b/g/n 2x2

WiFi + Bluetooth 4.0 Combo Adapter

730668-001 √√

Intel 802.11 a/b/g/n/AC 1x1 + Bluetooth Combo

Adapter

710662-001 √

Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth Combo

Adapter (select models only)

717381-001 √

Ralink RT3290LE 802.11 b/g/n 1×1 WiFi +

Bluetooth 4.0 Combo Adapter

690020-001 √√

Realtek RTL8188EE 802.11 b/g/n 1×1

WiFi Adapter

709848-001 √√

(15) Power connector cable (includes bracket) 730900-001 √√√

(16) RTC battery (includes cable and double-sided

adhesive)

738824-001 √√√

20 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion

TouchSmart

11 Notebook

PC

HP Pavilion

11 Notebook

PC

HP 215 G1

Notebook

PC

(17) Hard drive (does not include hard drive bracket, hard drive

connector cable, or screws):

500 GB, 5400 rpm, 7.0 mm 683802-001 √√√

320 GB, 5400 rpm, 7.0 mm 645193-001 √√

Hard Drive Hardware Kit (not illustrated,

includes hard drive bracket, hard drive connector
cable, and screws)

731424-001 √√√

(18) Li-ion battery:

3 cell, 36 Whr, 3.20 Ah 729892-001 √√√

6 cell, 66 Whr, 3.0 Ah 760604-001 √ √

(19) Service door:

For use on computer models with an Intel

processor

760272-001 √

For use on computer models with an AMD

processor

737253-001 √√

Computer major components 21

Display assembly subcomponents

NOTE: The display assembly subcomponents are for the HP 210 G1 Notebook PC non-

touchscreen, the HP 215 G1 Notebook PC non-touchscreen, and the HP Pavilion Notebook non­touchscreen computer models only. HP 210 G1 Notebook PC touchscreen, HP Pavilion TouchSmart
11 Notebooks, HP Pavilion 11 Notebooks touchscreen, and HP 215 G1 Notebook PC touchscreen
computer models are spared at the display assembly only.

Item Component Spare part

number

HP 210 G1
Notebook PC
non­touchscreen

HP Pavilion 11
Notebook PC
non­touchscreen

HP 215 G1
Notebook
PC non­touchscreen

(1) Display bezel

761243-001 √

756117-001 √

744179-001 √

(2) Display panel cable (includes webcam/

microphone module cable)

744180-001 √√√

(3) Webcam/microphone module

750667-001 √

754263-001 √ √

22 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

HP 210 G1
Notebook PC
non­touchscreen

HP Pavilion 11

Notebook PC

non-

touchscreen

HP 215 G1
Notebook
PC non­touchscreen

(4) Antenna Kit (includes left and right wireless

antenna cables and transceivers)

744177-001 √√√

(5) 11.6 inch (29.46 cm) flat display panel, HD

WLED AG (1366 x 768) (3.6 mm) standard
viewing angle, non-touchscreen

744182-001 √√√

(6) Display Hinge Kit (includes left and right

hinges)

744181-001 √√√

(7) Display back cover 744178-001 √√√

Display assembly subcomponents 23

Mass storage devices

Item Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion

11 Notebook

PC

HP Pavilion

TouchSmart
11 Notebook

PC

HP 215 G1

Notebook PC

(1) Hard drive (does not include hard drive bracket, hard drive

connector cable, or screws):

500 GB, 5400 rpm, 7.0 mm 683802-001 √√√

320 GB, 5400 rpm, 7.0 mm 645193-001 √√

Hard Drive Hardware Kit, includes: 731424-001 √√√

(2a) Hard drive bracket

(2b) Hard drive connector cable

Screws (not illustrated)

(3) External DVD±RW Double-Layer with

SuperMulti Drive

659940-001 √

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part

number

HP 210 G1

Notebook PC

HP Pavilion

11 Notebook

PC

HP Pavilion

TouchSmart

11 Notebook

PC

HP 215 G1

Notebook PC

AC adapter

65 W HP Smart AC adapter (non-PFC, 4.5 mm) 710412-001 √√

65 W HP Smart AC adapter (non-PFC, select models
only, 4.5 mm)

714657-001 √

45 W HP Smart AC adapter (non-PFC, 4.5 mm) 741727-001 √√ √

Power cord (3-pin, black, 1.83 m):

For use in Argentina 490371-D01 √√ √

For use in Denmark 490371-081 √

For use in Europe 490371-021 √

For use in Israel 490371-BB1 √

For use in Italy 490371-061 √

For use in Japan 490371-291 √

For use in North America 490371-001 √√ √

For use in South Korea 490371-AD1 √

For use in Switzerland 490371-111 √

For use in Taiwan 490371-AB1 √

For use in Thailand 490371-201 √

For use in the United Kingdom and Singapore 490371-031 √

Rubber Feet Kit (includes 2 rear rubber feet) 730888-001 √√ √

Screw Kit 730889-001 √

744183-001 √ √

Screw pad 744184-001 √√ √

Miscellaneous parts 25

Sequential part number listing

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

490371-001 Power cord for use in North America

(3-pin, black, 1.83 m)

√√√

490371-021 Power cord for use in Europe (3-pin,

black, 1.83 m)

√

490371-031 Power cord for use

in the United Kingdom
and Singapore (3-pin, black, 1.83 m)

√

490371-061 Power cord for use in Italy (3-pin,

black, 1.83 m)

√

490371-081 Power cord for use in Denmark (3-

pin, black, 1.83 m)

√

490371-111 Power cord for use in Switzerland

(3-pin, black, 1.83 m)

√

490371-201 Power cord for use in Thailand (3-

pin, black, 1.83 m)

√

490371-291 Power cord for use in Japan (3-pin,

black, 1.83 m)

√

490371-AB1 Power cord for use in Taiwan (3-pin,

black, 1.83 m)

√

490371-AD1 Power cord for use in South Korea

(3-pin, black, 1.83 m)

√

490371-BB1 Power cord for use in Israel (3-pin,

black, 1.83 m)

√

490371-D01 Power cord for use in Argentina (3-

pin, black, 1.83 m)

√√√

645193-001 320 GB, 5400 rpm, SATA, 7.0 mm

hard drive (does not include hard
drive bracket, hard drive connector
cable, or screws)

NOTE: The hard drive bracket,

hard drive connector cable, and
screws are included in the Hard
Drive Hardware Kit, spare part
number 731424-001.

√√

659940-001 External DVD±RW Double-Layer

with SuperMulti Drive

√

675794-001 Atheros AR9485 802.11 b/g/n 1x1

WiFi Adapter

√√

26 Chapter 3 Illustrated parts catalog

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

683802-001 500 GB, 5400 rpm, SATA, 7.0 mm

hard drive (does not include hard
drive bracket, hard drive connector
cable, or screws)

NOTE: The hard drive bracket,

hard drive connector cable, and
screws are included in the Hard
Drive Hardware Kit, spare part
number 731424-001.

√√√

690020-001 Ralink RT3290LE 802.11 b/g/n 1×1

WiFi + Bluetooth 4.0 Combo
Adapter

√√

691739-001 2 GB memory module (PC3L,

12800, 1600 MHz)

√

691740-001 4 GB memory module (PC3L,

12800, 1600 MHz)

√√√

693374-001 8 GB memory module (PC3L,

12800, 1600 MHz)

√√√

709848-001 Realtek RTL8188EE 802.11 b/g/n

1×1 WiFi Adapter

√√

710662-001 Intel 802.11 a/b/g/n/AC 1x1 +

Bluetooth Combo Adapter

√

710412-001 65 W HP Smart AC adapter (non-

PFC, 4.5 mm)

√√

714657-001 65 W HP Smart AC adapter (non-

PFC, select models only, 4.5 mm)

√

717381-001 Intel 802.11 a/b/g/n/AC 2x2 +

Bluetooth Combo Adapter (select
models only)

√

729892-001 3 cell, 36 Whr, 3.20 Ah, Li-ion

battery

√√√

730668-001 Broadcom BCM943228HMB 802.11

a/b/g/n 2x2 WiFi + Bluetooth

4.0 Combo Adapter

√√

730887-001 Bottom cover for touchscreen

models (includes left and right
corner covers)

√√√

730888-001 Rubber Feet Kit (includes 2 rubber

feet)

√√√

730889-001 Screw Kit √

730890-001 Speaker Kit (includes left and right

speakers and cables)

√√√

Sequential part number listing 27

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

730893-001 System board equipped with an

AMD A4-1250 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system

√

730894-001 System board equipped with an

AMD A6-1450 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system

√

730895-001 Keyboard/top cover for use

in the United States (includes
keyboard cable and TouchPad)

√

730895-031 Keyboard/top cover for use

in the United Kingdom
and Singapore (includes keyboard
cable and TouchPad)

√

730895-041 Keyboard/top cover for use

in Germany (includes keyboard
cable and TouchPad)

√

730895-051 Keyboard/top cover for use

in France (includes keyboard cable
and TouchPad)

√

730895-071 Keyboard/top cover for use in Spain

(includes keyboard cable and
TouchPad)

√

730895-131 Keyboard/top cover for use

in Portugal (includes keyboard cable
and TouchPad)

√

730895-141 Keyboard/top cover for use

in Turkey (includes keyboard cable
and TouchPad)

√

730895-161 Keyboard/top cover for use

in Latin America (includes keyboard
cable and TouchPad)

√

730895-171 Keyboard/top cover for use

in Saudi Arabia (includes keyboard
cable and TouchPad)

√

730895-251 Keyboard/top cover for use

in Russia (includes keyboard cable
and TouchPad)

√

730895-281 Keyboard/top cover for use

in Thailand (includes keyboard cable
and TouchPad)

√

730895-291 Keyboard/top cover for use in Japan

(includes keyboard cable and
TouchPad)

√

28 Chapter 3 Illustrated parts catalog

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

730895-A41 Keyboard/top cover for use

in Belgium (includes keyboard cable
and TouchPad)

√

730895-AB1 Keyboard/top cover for use

in Taiwan (includes keyboard cable
and TouchPad)

√

730895-AD1 Keyboard/top cover for use

in South Korea (includes keyboard
cable and TouchPad)

√

730895-B31 Keyboard/top cover for use

in the Netherlands (includes
keyboard cable and TouchPad)

√

730895-BA1 Keyboard/top cover for use

in Bulgaria (includes keyboard cable
and TouchPad)

√

730895-BB1 Keyboard/top cover for use in Israel

(includes keyboard cable and
TouchPad)

√

730895-BG1 Keyboard/top cover for use

in Switzerland (includes keyboard
cable and TouchPad)

√

730895-DB1 Keyboard/top cover for use

in Canada (includes keyboard cable
and TouchPad)

√

730895-DH1 Keyboard/top cover for use

in Denmark, Finland, and Norway
(includes keyboard cable
and TouchPad)

√

730895-FL1 Keyboard/top cover for use

in the Czech Republic and Slovakia
(includes keyboard cable
and TouchPad)

√

730897-001 Media card reader board (includes

cable)

√√√

730898-001 TouchPad button board (includes

bracket, TouchPad cable, and
TouchPad button board cable)

√√√

730899-001 Power button board (includes cable) √√√

730900-001 Power connector cable (includes

bracket)

√√√

730901-001 Monitor connector board (includes

cable)

√√√

730902-001 Heat sink (includes 4 captive screws

and replacement thermal material)

√√

Sequential part number listing 29

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

730903-001 Fan (includes cable and cowling) √√√

731424-001 Hard Drive Hardware Kit (includes

hard drive bracket, hard drive
connector cable, and screws)

√√√

737253-001 Service door (includes 2 rubber feet) √√

738824-001 RTC battery (includes cable and

double-sided adhesive)

√√√

741727-001 45 W HP Smart AC adapter (non-

PFC, 4.5 mm)

√√√

744177-001 Antenna Kit √ √

744178-001 Display back cover for non-

touchscreen computer models
(includes screws)

√√√

744179-001 Display bezel for non-touchscreen

computer models

√

744180-001 Display panel cable (includes

webcam/microphone module cable)
for non-touchscreen computer
models

√√√

744181-001 Display Hinge Kit (includes left and

right hinges and 2 rubber screws),
for non-touchscreen computer
models

√√√

744182-001 11.6 inch (29.46 cm) flat display

panel, HD WLED AG (1366 x 768)
(3.6 mm) standard viewing angle,
non-touchscreen

√√√

744183-001 Screw kit √ √

744184-001 Screw pad and display screws for

non-touchscreen computer models

√√√

744185-001 System board equipped with an

AMD A4-1250 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system
(includes replacement thermal
material)

√

744185-501 System board equipped with an

AMD A4-1250 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Standard operating system (includes
replacement thermal material)

√

30 Chapter 3 Illustrated parts catalog

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

744185-601 System board equipped with an

AMD A4-1250 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Professional operating system
(includes replacement thermal
material)

√

744189-001 System board equipped with an

AMD A6-1450 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system
(includes replacement thermal
material)

√

744189-501 System board equipped with an

AMD A6-1450 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Standard operating system (includes
replacement thermal material)

√

744189-601 System board equipped with an

AMD A6-1450 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Professional operating system
(includes replacement thermal
material)

√

744192-001 Keyboard/top cover for use in the

United States (includes keyboard
cable and TouchPad)

√ √

744192-161 Keyboard/top cover for use in Latin

America (includes keyboard cable
and TouchPad)

√ √

744192-DB1 Keyboard/top cover for use in

Canada (includes keyboard cable
and TouchPad)

√ √

744789-001 System board equipped with an

AMD A4-1250 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating
system(includes replacement
thermal material)

√

744789-501 System board equipped with an

AMD A4-1250 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Standard operating system (includes
replacement thermal material)

√

Sequential part number listing 31

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

744790-001 System board equipped with an

AMD A6-1450 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system

√

744790-501 System board equipped with an

AMD A6-1450 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Standard operating system (includes
replacement thermal material)

√

747750-001 Bottom cover for non-touchscreen

computer models (includes left and
right corner covers)

√√√

750667-001 Webcam/microphone module for HP

Pavilion 11 Notebook PC non­touchscreen computer models

√

753948-001 11.6 inch (29.46 cm), (SVA, LED

touchscreen display assembly
(includes webcam/microphone
module and wireless antenna
cables)

√√

754263-001 Webcam/microphone module non-

touchscreen computer models

√ √

755303-001 11.6 inch (29.46 cm), SVA, LED

touchscreen display assembly
(includes webcam/microphone
module and wireless antenna
cables)

√

756117-001 Display bezel for non-touchscreen

computer models

√

760271-001 System board equipped with an Intel

i3-4010 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system

√

760271-501 System board equipped with an Intel

i3-4010 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Standard operating system

√

760271-601 System board equipped with an Intel

i3-4010 processor, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Professional operating system

√

760272-001 Service door (includes 2 rubber feet) √

760604-001 6 cell, 66 Whr, 3.0 Ah Li-ion battery √ √

32 Chapter 3 Illustrated parts catalog

Spare part
number

Description HP 210 G1

Notebook PC

HP Pavilion 11

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP 215 G1

Notebook PC

761242-001 Heat sink √

761243-001 Display bezel for non-touchscreen

computer models

√

764204-001 System board equipped with an Intel

Core i5-4200U, a graphics
subsystem with UMA memory, for
use on computers with Windows 7
or FreeDOS 2.0 operating system

√

764204-501 System board equipped with an Intel

Core i5-4200U, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Standard operating system

√

764204-601 System board equipped with an Intel

Core i5-4200U, a graphics
subsystem with UMA memory, for
use on computers with Windows 8.1
Professional operating system

√

Sequential part number listing 33

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 and P1 screw drivers

Service considerations

The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

34 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations 35

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

36 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or

packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded
tools and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static­safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 37

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

● Field service kits

●

Static awareness labels

●

Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

38 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures

for Customer Self-Repair parts

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not

supported by the Customer Self-Repair program may void your warranty. Check your warranty to
determine if Customer Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information

on supported parts for your computer, go to

http://partsurfer.hp.com, select your country or region,

and then follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer

Self-Repair parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer. See

Labels on page 13 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 9 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal
and replacement.

Component replacement procedures 39

Battery

Description Spare part number

6 cell, 66 Whr, 3.0 Ah Li-ion battery (for use only on HP 210 G1 Notebook PC and HP 215 G1
Notebook PC computer models)

760604-001

3 cell, 36 Whr, 3.20 Ah, Li-ion battery (for use on all computer models) 729892-001

Before removing the battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the battery:

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with

the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can

cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.

1. Turn the computer upside down on a flat surface.

2. Position the computer with the rear toward you.

3. Slide the battery lock latch (1) to the unlocked position.

NOTE: The battery lock latch automatically returns to its original position when the battery

is removed.

4. Slide the battery release latch (2) to release the battery.

5. Remove the battery (3).

Reverse this procedure to install the battery.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Service door

Description Spare part number

HP 210 G1 Notebook PC 760272-001

HP Pavilion 11 Notebook PC, HP Pavilion TouchSmart 11 Notebook PC, or HP 215 G1
Notebook PC

737253-001

Before removing the service door, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

Remove the service door:

1. Lift up on the rear edge of the service door (1) until the left and right sides detach from

the computer.

2. Remove the service door (2).

Reverse this procedure to install the service door.

Component replacement procedures 41

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector

cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part
number 731424-001.

Description Spare part number

500 GB, 5400 rpm, 7.0 mm, for use on all computer models 683802-001

320 GB, 5400 rpm, 7.0 mm, for use only on HP Pavilion TouchSmart 11 Notebook, HP Pavilion
11 Notebook, or HP 215 G1 Notebook PC computer models

645193-001

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

Remove the hard drive:

1. Disconnect the hard drive connector cable (1) from the system board.

2. Release the hard drive connector cable from the routing channel (2) built into the base

enclosure.

3. Remove the four Phillips PM2.0×2.75 screws (3) that secure the hard drive to the computer.

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the hard drive.

5. If it is necessary to disassemble the hard drive, perform the following steps:

a. Position the hard drive with the connector toward you.

b. Disconnect the hard drive connector cable (1) from the hard drive.

c. Remove the four Phillips PM3.0×3.25 screws (2) that secure the hard drive bracket to the

hard drive.

d. Remove the hard drive bracket (3) from the hard drive.

The hard drive bracket, hard drive connector cable, and screws are available in the Hard
Drive Hardware Kit, spare part number 731424-001.

Reverse this procedure to install the hard drive.

Component replacement procedures 43

WLAN module

Description Spare part number

For use only on HP 210 G1 Notebook PC computer models:

●

Intel 802.11 a/b/g/n/AC 1x1 + Bluetooth Combo Adapter 710662-001

●

Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth Combo Adapter (select models only) 717381-001

For use only on HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP
215 G1 Notebook PC computer models:

● Atheros AR9485 802.11 b/g/n 1x1 WiFi Adapter 675794-001

●

Broadcom BCM943228HMB 802.11 a/b/g/n 2x2 WiFi + Bluetooth 4.0 Combo Adapter 730668-001

●

Ralink RT3290LE 802.11 b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 690020-001

● Realtek RTL8188EE 802.11 b/g/n 1×1 WiFi Adapter 709848-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless
devices in your country or region. If you replace the module and then receive a warning message,
remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal

labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal
labeled “2”.

2. Remove the Phillips PM2.0×3.5 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 45

Memory module

Description Spare part number

8 GB (PC3L, 12800, 1600 MHz), for use with all computer models 693374-001

4 GB (PC3L, 12800, 1600 MHz), for use with all computer models 691740-001

2 GB (PC3L, 12800, 1600 MHz), for use with HP 210 G1 computer models only 691739-001

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may

result in various system problems.

To update BIOS, refer to Updating the BIOS on page 77.

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

Remove the memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The memory module tilts up.)

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install a memory module.

46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures

for Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized

service provider. Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information

on supported parts for your computer, go to

http://partsurfer.hp.com, select your country or region,

and then follow the on-screen instructions.

Component replacement procedures

This chapter provides removal and replacement procedures for Authorized Service Provider only
parts.

There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

RTC battery

Description Spare part number

RTC battery (includes double-sided tape) 738824-001

Before removing the RTC battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Release the RTC battery cable (2) from the routing channel built into the bottom cover.

Component replacement procedures 47

3. Detach the RTC battery (3) from the bottom cover. (The RTC battery is attached to the bottom

cover by double-sided tape.)

4. Remove the RTC battery.

Reverse this procedure to install the RTC battery.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display panel

NOTE: These procedures are for replacing the display panel for HP 210 G1 PC non-touchscreen,

HP 215 G1 PC non-touchscreen, or HP Pavilion 11 Notebook PC non-touchscreen computer models
only. For procedures to replace the display assembly for the HP 210 G1 PC touchscreen, HP Pavilion
TouchSmart 11 Notebook PC, HP Pavilion 11 Notebook PC touchscreen, or the HP 215 G1 PC
TouchSmart computer models, see

Display assembly on page 53. For procedures to replace the

display assembly subcomponents for the HP 210 G1 PC non-touchscreen, HP 215 G1 PC non­touchscreen, or HP Pavilion 11 Notebook PC non-touchscreen computer, see

Display assembly

on page 53 and then Display assembly subcomponents on page 56.

Description Spare part number

Display bezel:

●

HP 210 G1 PC non-touchscreen computer models 761243-001

●

HP 215 G1 PC non-touchscreen computer models 744179-001

● HP Pavilion 11 Notebook PC non-touchscreen computer models 756117-001

Display panel, 11.6 inch (29.46 cm) flat display panel, HD WLED AG (1366 x 768) (3.6 mm)
Standard Viewing Angle, non-touchscreen

744182-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the display panel, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

Component replacement procedures 49

Remove the display panel:

1. Remove the plastic screw covers (1) and the two Phillips screws (2) that secure the display

bezel to the display assembly.

2. Flex the inside edges of the left and right sides (1), and the top edge (2) of the display bezel until

the top and sides of the bezel disengage from the display enclosure.

3. Partially close the display cover, and position the computer with the hinges up.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Using a thin, flat tool, disengage the hinge caps (1), and then use the tool to release the tabs (2)

at the bottom of the display bezel.

5. Open the display cover, and position the computer facing you.

6. Remove the display bezel.

Component replacement procedures 51

7. Remove the four Phillips screws (1) and carefully move the display panel (2) to the keyboard.

8. Release the adhesive tape (1) and disconnect the display panel cable connector (2).

9. Remove the display panel.

Reverse this procedure to replace the display panel.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly

NOTE: HP 210 G1 Notebook PC touchscreen, HP Pavilion TouchSmart 11 Notebook, HP Pavilion

11 Notebook touchscreen, and HP 215 G1 Notebook PC touchscreen computer models are spared at
the display assembly only. The display assemblies for the HP 210 G1 Notebook PC non-touchscreen,
HP 215 G1 Notebook PC non-touchscreen, and for HP Pavilion 11 Notebooks non-touchscreen
computer models are spared at the subcomponent-level only. For procedures to replace the display
assembly subcomponents for those non-touchscreen models, see

Display assembly subcomponents

on page 56.

Description Spare part number

11.6 inch (29.46 cm), SVA, LED touchscreen display assembly (includes webcam/microphone
module and wireless antenna cables), for use with HP 210 G1 touchscreen computer models

755303-001

11.6 inch (29.46 cm), SVA, LED touchscreen display assembly (includes webcam/microphone
module and wireless antenna cables), for use with HP Pavilion TouchSmart 11 Notebook, HP
Pavilion 11 Notebook touchscreen, or HP 215 G1 Notebook PC touchscreen computer models

753948-001

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

Remove the display assembly:

1. Remove the rear rubber feet (1).

The rear rubber feet are included in the Rubber Feet Kit, spare part number 730888-001.

2. Remove the two Phillips PM2.2×5.5 screws (2) that secure the rear corner covers to

the computer.

Component replacement procedures 53

3. Remove the left and right rear corner covers (3).

The rear corner covers are included in the bottom cover spare part kit, spare part number
730887-001 for touchscreen models, and spare part number 747750-001 for non-touchscreen
computer models.

4. Disconnect the wireless antenna cables (1) from the WLAN module.

5. Release the wireless antenna cables from the retention clips (2) and routing channel built into

the bottom cover.

6. Disconnect the display panel cable (3) from the system board.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Release the display panel cable from the retention clips (4) and routing channel built into the

bottom cover.

8. Remove the four Phillips PM2.0×5.5 screws (1) and the two Phillips PM2.5×10.5 screws (2) that

secure the display assembly to the computer.

9. Open the display hinges (3) as far as they will open.

10. Separate the display assembly (4) from the computer.

Reverse this procedure to install the display assembly.

Component replacement procedures 55

Display assembly subcomponents

NOTE: These procedures are for replacing the display assembly internal components for the HP

210 G1 Notebook PC non-touchscreen, HP 215 G1 Notebook PC non-touchscreen, or HP Pavilion 11
Notebooks non-touchscreen computer models only.

Component Spare part number

Antenna Kit (includes left and right wireless antenna cables and transceivers) 744177-001

Display back cover 744178-001

Display Hinge Kit (includes left and right hinges) 744181-001

Display panel cable (includes webcam/microphone module cable) 744180-001

Webcam/microphone module

●

For use with HP Pavilion 11 Notebooks non-touchscreen computer models 750667-001

● For use with HP 210 G1 Notebook PC non-touchscreen or HP 215 G1

Notebook PC non-touchscreen computer models

754263-001

Before removing the display assembly subcomponents, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

6. Remove the display panel (see

Display panel on page 49).

7. Remove the display assembly (see

Display assembly on page 53).

Remove the display assembly subcomponents:

1. If it is necessary to replace the webcam/microphone module:

a. Detach the webcam/microphone module (1) from the display back cover.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Disconnect the webcam/microphone module cable (2) from the webcam/microphone

module. (The webcam/microphone module cable is part of the display panel cable.)

2. If it is necessary to replace the hinges:

a. Remove the six bottom screws (1) from the display hinges.

b. Remove the hinges (2) from the display enclosure.

3. If it is necessary to replace the display panel cable:

a. Release the microphone (1).

Component replacement procedures 57

b. Carefully release the cable from the channel guides (2), and remove the display panel

cable (3).

4. If it is necessary to replace the wireless antenna cables and transceivers:

a. Release the wireless antenna transceivers (1) from the display back cover. (The wireless

antenna transceivers are attached to the display back cover with double-sided tape.)

b. Release the wireless antenna cables from the clips (2) built into the display back cover.

c. Remove the wireless antenna cables and transceivers (3).

Reverse this procedure to install the display assembly subcomponents.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable

Description Spare part number

Power connector cable (includes bracket) 730900-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

Remove the power connector cable:

1. Remove the two Phillips PM2.0×5.5 screws (1) and the Phillips PM2.5×10.5 screw (2) that

secure the display assembly right hinge to the computer.

2. Open the display assembly right hinge (3) as far as it will open.

3. Disconnect the power connector cable (4) from the system board.

4. Release the power connector cable from the retention clips (5) and routing channel built into the

bottom cover.

Component replacement procedures 59

5. Release the power connector (6) from the clips and mold built into the bottom cover.

6. Remove the power connector cable.

Reverse this procedure to install the power connector cable.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover

Description Spare part number

Touchscreen models (includes left and right corner covers) 730887-001

Non-touchscreen computer models (includes left and right corner covers) 747750-001

Before removing the bottom cover, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40).

5. Remove the service door (see

Service door on page 41).

6. Disconnect the RTC battery cable from the system board (see

RTC battery on page 47).

7. Remove the display assembly (see

Display assembly on page 53).

NOTE: When replacing the bottom cover, be sure that the RTC battery is removed from the

defective bottom cover and installed in the replacement bottom cover.

Remove the bottom cover:

1. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and

then disconnect the keyboard cable from the system board.

2. Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then

disconnect the TouchPad button board cable from the system board.

Component replacement procedures 61

3. Release the ZIF connector (3) to which the power button board ribbon cable is attached, and

then disconnect the power button board ribbon cable from the system board.

4. Remove the thirteen Phillips PM2.0×4.5 screws that secure the bottom cover to the top cover.

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Remove the bottom cover from the top cover.

Reverse this procedure to install the bottom cover.

Power button board

Description Spare part number

Power button board (includes cable) 730899-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Display assembly (see

Display assembly on page 53)

c. Bottom cover (see

Bottom cover on page 61)

Remove the power button board:

1. Remove the two Phillips PM2.0×2.75 screws (1) that secure the power button board to the

top cover.

2. Detach the power button board cable (2) from the top cover. (The power button board cable is

attached to the top cover with double-sided tape.)

Component replacement procedures 63

3. Remove the power button board (3) and cable.

Reverse this procedure to install the power button board.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board (includes TouchPad cable, TouchPad button board cable, and
TouchPad button board bracket)

730898-001

Before removing the TouchPad button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Display assembly (see

Display assembly on page 53)

c. Bottom cover (see

Bottom cover on page 61)

Remove the TouchPad button board:

1. Release the ZIF connector (1) to which the TouchPad board cable is attached, and then

disconnect the TouchPad board cable from the TouchPad board.

2. Remove the two Phillips PM2.0×4.5 screws (2) that secure the TouchPad button board to the

top cover.

3. Remove the TouchPad button board bracket (3).

Component replacement procedures 65

4. Remove the TouchPad button board (4) and cables.

Reverse this procedure to install the TouchPad button board.

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Media card reader board

Description Spare part number

Media card reader board (includes cable) 730897-001

Before removing the media card reader board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Display assembly (see

Display assembly on page 53)

c. Bottom cover (see

Bottom cover on page 61)

Remove the media card reader board:

1. Release the ZIF connector (1) to which the media card reader board cable is attached, and then

disconnect the media card reader board cable from the system board.

2. Remove the Phillips PM2.0×4.5 screw (2) that secures the media card reader board to the

top cover.

3. Remove the media card reader board (3) and cable.

Reverse this procedure to install the media card reader board.

Component replacement procedures 67

Fan

Description Spare part number

Fan (includes cable and cowling) 730903-001

Before removing the fan, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Display assembly (see

Display assembly on page 53)

c. Bottom cover (see

Bottom cover on page 61)

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Detach the cowling tape (2) that secures the fan to the heat sink.

3. Remove the two Phillips PM2.0×4.5 screws (3) that secure the fan to the system board.

4. Remove the fan (4).

Reverse this procedure to install the fan.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Monitor connector board

Description Spare part number

Monitor connector board (includes cable) 730901-001

Before removing the monitor connector board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Display assembly (see

Display assembly on page 53)

c. Bottom cover (see

Bottom cover on page 61)

Remove the monitor connector board:

1. Disconnect the monitor connector board cable (1) from the system board.

2. Remove the Phillips PM2.0×2.25 broad head screw (2) that secures the monitor connector

board to the top cover.

3. Remove the monitor connector board (3) and cable.

Reverse this procedure to install the monitor connector board.

Component replacement procedures 69

System board

NOTE: The system board spare part kit includes replacement thermal material.

Description Spare part number

HP 210 G1 Notebook PC

Equipped with an Intel i3-4010 processors, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Professional operating system

760271-601

Equipped with an Intel i3-4010 processors, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Standard operating system

760271-501

Equipped with an Intel i3-4010 processors, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

760271-001

Equipped with an Intel Core i5-4200U, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Professional operating system

764204-601

Equipped with an Intel Core i5-4200U, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Standard operating system

764204-501

Equipped with an Intel Core i5-4200U, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

764204-001

HP Pavilion TouchSmart 11 Notebook PC or HP Pavilion 11 Notebook PC

Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Standard operating system

744789-501

Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

744789-001

Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

730893-001

Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on
computers with the Windows 8.1 Standard operating system

744790-501

Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

744790-001

Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

730894-001

HP 215 G1 Notebook PC

Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

744185-001

Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Standard operating system

744185-501

Equipped with an AMD A4-1250 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Professional operating system

744185-601

Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 7 or FreeDOS 2.0 operating system

744189-001

Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Standard operating system

744189-501

Equipped with an AMD A6-1450 processor, a graphics subsystem with UMA memory, for use on
computers with Windows 8.1 Professional operating system

744189-601

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Hard drive (see

Hard drive on page 42)

c. Display assembly (see

Display assembly on page 53)

d. Bottom cover (see

Bottom cover on page 61)

e. Media card reader board (see

Media card reader board on page 67)

f. Fan (see

Fan on page 68)

NOTE: When replacing the system board, be sure that the following components are removed from

the defective system board and installed on the replacement system board:

●

WLAN module (see

WLAN module on page 44)

●

Memory module (see

Memory module on page 46)

●

Heat sink (see

Heat sink on page 73)

Remove the system board:

1. Disconnect the monitor connector board cable (1) from the system board.

2. Disconnect the speaker cable (2) from the system board.

Component replacement procedures 71

3. Release the speaker cable from the tabs (3) built into the system board.

4. Remove the three Phillips PM2.0×4.5 screws (1) that secure the system board to the top cover.

5. Lift the left side of the system board (2) until it rests at an angle.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. Remove the system board (3) by sliding it up and to the left an angle.

Reverse this procedure to install the system board.

Heat sink

Description Spare part number

HP 210 G1 Notebook PC 761242-001

HP Pavilion TouchSmart 11 Notebook, HP Pavilion 11 Notebook, or HP 215 G1 Notebook PC
computer models

730902-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Hard drive (see

Hard drive on page 42)

c. Display assembly (see

Display assembly on page 53)

d. Bottom cover (see

Bottom cover on page 61)

Component replacement procedures 73

e. Media card reader board (see Media card reader board on page 67)

f. Fan (see

Fan on page 68)

g. System board (see

System board on page 70)

Remove the heat sink:

1. Turn the system board upside down, with the front toward you.

2. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips

PM2.0×2.5 screws (1) that secure the heat sink to the system board.

3. Remove the heat sink (2).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

the system board components, it may be necessary to move the heat sink from side to side to
detach it.

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and

the system board components each time the heat sink is removed. Thermal paste is used on the
processor (1) and the heat sink section (2) that services it

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the heat sink.

Speakers

Description Spare part number

Speaker Kit (includes left and right speakers and cables) 730890-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the battery (see

Battery on page 40), and then remove the following components:

a. Service door (see

Service door on page 41)

b. Hard drive (see

Hard drive on page 42)

c. Display assembly (see

Display assembly on page 53)

d. Bottom cover (see

Bottom cover on page 61)

e. Media card reader board (see

Media card reader board on page 67)

f. Fan (see

Fan on page 68)

g. System board (see

System board on page 70)

Component replacement procedures 75

Remove the speakers:

1. Remove the two Phillips PM2.0×3.75 screws (1) and the two Phillips PM2.0×2.75 screws (2) that

secure the speakers to the bottom cover.

2. Remove the speakers (3).

Reverse this procedure to install the speakers.

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) and HP PC

Hardware Diagnostics (UEFI)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.

NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing

fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see

Starting Setup Utility (BIOS) on page 77).

2. Use the arrow keys to select Main.

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,

select Exit Discarding Changes, and then press enter.

4. Select Yes.

Starting Setup Utility (BIOS) 77

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Downloading a Windows 8.1 BIOS update

1. From the Start screen, type support, and then select the HP Support Assistant app.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:

1. From the Start screen, type e, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

78 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a Windows 7 BIOS update

1. Select Start > Help and Support > Maintain.

2. Follow the on-screen instructions to identify your computer and access the BIOS update you

want to download.

3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

1. Open Windows Explorer by selecting Start > Computer.

2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI) (select models
only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.

Using HP PC Hardware Diagnostics (UEFI) (select models only) 79

To start HP PC Hardware Diagnostics UEFI:

1. Turn on or restart the computer, quickly press esc, and then press f2.

The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the
following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 80.

b. Hard drive

c. BIOS

2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English

only.

1. Go to http://www.hp.com.

2. Click Support & Drivers, and then click the Drivers & Software tab.

3. Enter the product name in the text box, and then click Search.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

80 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

8 Specifications

Computer specifications

Metric U.S.

Dimensions

Width 29.0 cm 11.4 in

Depth 21.7 cm 8.5 in

Height 2.2 cm 0.9 in

Weight

HP 210 G1 touchscreen computer models <1.54 kg <3.4 lbs

HP 210 G1 non-touchscreen computer models <1.45 kg <3.2 lbs

HP 215 G1 touchscreen computer models <1.54 kg <3.4 lbs

HP 215 G1 non-touchscreen computer models <1.45 kg <3.20 lbs

HP Pavilion TouchSmart 11 Notebook PC or HP Pavilion 11
Notebook touchscreen computer models

<1.53 kg <3.37 lbs

HP Pavilion 11 Notebook PC non-touchscreen computer
models

<1.50 kg <3.31 lbs

Input power

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this

range of temperatures.

Computer specifications 81

Hard drive specifications

500 GB, 5400 rpm* 320 GB, 5400 rpm*

Dimensions

Height 7.0 mm 7.0 mm

Length 100.4 mm 100.4 mm

Width 69.9 mm 69.9 mm

Weight 110 g 110 g

Interface type SATA SATA

Transfer rate (synchronous, maximum) 1.1 GB/sec 1.1 GB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.5 ms 1.5 ms

Average (read/write) 11/13 ms 11/13 ms

Maximum 22 ms 22 ms

Logical blocks 976,773,168 628,142,448

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature 0°C to 60°C (32°F to 140°F) 0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

82 Chapter 8 Specifications

9 Windows 7 – Backing up, restoring,

and recovering

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.

Creating backups

1. Use HP Recovery Manager to create recovery media immediately after you set up the working

computer.

2. As you add hardware and software programs, create system restore points.

3. As you add photos, video, music, and other personal files, create a backup of your system and

personal information.

Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive
using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a
system recovery should the hard drive become corrupted. A system recovery reinstalls the original
operating system, and then configures the settings for the default programs.

What you need to know

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for
the flash drive or the number of blank DVD discs that will be required.

Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs
such as CD±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they
are not compatible with HP Recovery Manager software.

●

You can use an optional external optical drive (purchased separately) to create recovery discs,
or you can obtain recovery discs for your computer from support through the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

If you use an external optical drive, it must be connected directly to a USB port on the computer,
not to a USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery
media.

● The creation process can take up to an hour or more. Do not interrupt the creation process.

● Store the recovery media in a safe location, separate from the computer.

●

If necessary, you can exit the program before you have finished creating the recovery media.
The next time you open HP Recovery Manager, you will be prompted to continue the process.

Creating backups 83

Creating the recovery media

1. Select Start and type recovery in the search field. Select Recovery Manager from the list.

Allow the action to continue, if prompted.

2. Click Recovery Media Creation.

3. Follow the on-screen instructions to continue.

To recover, see

Recovering the original system using HP Recovery Manager on page 86.

Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System
Restore at a specific time. A restore point contains information such as registry settings that Windows
uses. Restoring to a previous restore point allows you to reverse changes that have been made to the
system since the restore point was created.

Restoring to an earlier system restore point does not affect data files saved or emails created since
the last restore point, but it does affect software you may have installed.

For example, if you download a photo from a digital camera and then restore the computer to the
state it was on the previous day, the photo remains on the computer.

However, if you install photo viewing software and then restore your computer to the state it was on
the previous day, the software will be uninstalled, and you won't be able to use it.

What you need to know

●

If you restore to a restore point and then change your mind, you can undo the restoration.

●

You should create system restore points:

◦ Before you add or change software or hardware

◦ Periodically, whenever the computer is running normally

●

System Restore also saves shadow copies of files that have been changed since the last restore
point was created. For more information about using shadow copies to restore, see Help and
Support.

Creating a system restore point

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click Create, and follow the on-screen instructions.

To restore, see

Restoring to a previous system restore point on page 86.

Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you
will want to keep that information even if you download a virus or the system stops working properly.
How completely you are able to recover your files depends on how recent your backup is. As you add
new software and data files, you should create backups on a regular basis.

84 Chapter 9 Windows 7 – Backing up, restoring, and recovering

Tips for a successful backup

●

Number backup discs before inserting them into the optical drive.

● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these

folders periodically.

●

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to re-enter your preferences.

To create a screen shot:

1. Display the screen you want to save.

2. Copy the screen image:

To copy only the active window, press alt+prt sc.

To copy the entire screen, press prt sc.

3. Open a word-processing document or graphics editing program, and then select Edit > Paste.

The screen image is added to the document.

4. Save and print the document.

What you need to know

●

You can back up your information to an optional external hard drive, a flash drive, a network
drive, or discs.

●

Connect the computer to AC power during backups.

●

Allow enough time for the backup. Depending on files sizes, it may take more than an hour.

●

Verify the amount of free space on your backup storage device before you back up.

● You should back up:

◦

Before adding or changing software or hardware.

◦

Before the computer is repaired or restored.

◦ On a regular schedule to be sure you have recent copies of personal information.

◦ After you add many files—for example, if you saved videos from a birthday party.

◦

Before using antivirus software to remove a malicious program.

◦

After adding information that is hard to replace, such as pictures, videos, music, project
files, or data records.

Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level
you want to back up, from individual folders to drives. The backups are compressed to save space.
To back up:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

Creating backups 85

To restore, see Restoring specific files using Windows Backup and Restore on page 86.

Restore and recovery

Restoring to a previous system restore point

Sometimes installing a software program causes your computer or Windows to behave unpredictably.
Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can
restore the computer to a previous system restore point (created at an earlier date and time).

To restore to a previous system restore point, when the computer was running correctly:

1. Select Start > Control Panel > System and Security > System.

2. In the left pane, click System Protection.

3. Click the System Protection tab.

4. Click System Restore, and follow the on-screen instructions.

Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the
Recycle Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also
useful if you ever choose to recover the original system using HP Recovery Manager. You can only
restore specific files that you have backed up before.

Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:

1. Select Start > Control Panel > System and Security > Backup and Restore.

2. Follow the on-screen instructions to restore your backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.

You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. See Help and Support for more information.

Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory
state.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the disc provided by the manufacturer.

● A system recovery should be used as a final attempt to correct computer issues. If you have not

already tried restore points (see

Restoring to a previous system restore point on page 86) and

partial restores (see

Restoring specific files on page 86), try them before using HP Recovery

Manager to recover your system.

●

A system recovery must be performed if the computer hard drive fails or if all attempts to correct
any functional computer issues fail.

86 Chapter 9 Windows 7 – Backing up, restoring, and recovering

●

If the recovery media do not work, you can obtain recovery discs for your system from support
through the HP website. Go to

http://www.hp.com/support, select your country or region, and

follow the on-screen instructions.

●

The Minimized Image Recovery option is recommended for advanced users only. All hardware­related drivers and software are re-installed, but other software applications are not. Do not
interrupt the process until it is complete, otherwise the recovery will fail.

Recovering using HP Recovery partition (select models only)

The HP Recovery partition (select models only), allows you to restore your system without the need
for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is
still working.

To check for the presence of a recovery partition, select Start, right-click Computer then select
Manage > Disk Management. If the recovery partition is present, a Recovery drive is listed in the
window.

NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.

1. Access HP Recovery Manager in either of the following ways:

●

Select Start and type recovery in the search field. Select Recovery Manager from the
list.

– or –

●

Turn on or restart the computer, and then press esc while the “Press the ESC key for
Startup Menu” message is displayed at the bottom of the screen. Then press f11 while the
“F11 (System Recovery)” message is displayed on the screen.

2. Click System Recovery in the HP Recovery Manager window.

3. Follow the on-screen instructions.

Recovering using the recovery media

1. If possible, back up all personal files.

2. Insert the first recovery disc into the optical drive on your computer or an optional external

optical drive, and then restart the computer.

– or –

Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See

Changing the computer boot order on page 88.

3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.

5. Follow the on-screen instructions.

Restore and recovery 87

Changing the computer boot order

To change the boot order for recovery discs:

1. Restart the computer.

2. Press esc while the computer is restarting, and then press f9 for boot options.

3. Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery flash drive:

1. Insert the flash drive into a USB port.

2. Restart the computer.

3. Press esc while the computer is restarting, and then press f9 for boot options.

4. Select the flash drive from the boot options window.

88 Chapter 9 Windows 7 – Backing up, restoring, and recovering

10 Windows 8.1 – Backing up, restoring,

and recovering

Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working
state or even back to the original factory state, all with simple steps.

This chapter provides information about the following processes:

●

Creating recovery media and backups

● Restoring and recovering your system

NOTE: This chapter describes an overview of backing up, restoring and recovering options. For

more details about the tools provided, see Help and Support. From the Start screen, type help, and
then select Help and Support.

Creating recovery media and backups

1. After you successfully set up the computer, create HP Recovery media. This step creates a

backup of the HP Recovery partition on the computer. The backup can be used to reinstall the
original operating system in cases where the hard drive is corrupted or has been replaced.

HP Recovery media you create will provide the following recovery options:

●

System Recovery—Reinstalls the original operating system and the programs that were
installed at the factory.

●

Minimized Image Recovery—Reinstalls the operating system and all hardware-related
drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to the state its original factory state by deleting all
information from the hard drive and re-creating the partitions. Then it reinstalls the
operating system and the software that was installed at the factory.

See

Creating recovery media and backups on page 89.

2. Use the Windows tools to create system restore points and create backups of personal

information. For more information and steps, see Windows Help and Support. From the Start
screen, type help, and then select Help and Support.

Creating HP Recovery media

HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory, and then configures the settings for the programs. HP

Creating recovery media and backups 89

Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.

● HP Recovery Manager examines the computer and determines the required storage capacity for

the blank USB flash drive or the number of blank DVD discs that will be required.

●

To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, DVD+R DL discs. Do not
use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable
Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can
use a high-quality blank USB flash drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information for the HP website. For U.S. support, go to

http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. If you use an external optical drive, it must be connected directly to a USB

port on the computer; the drive cannot be connected to a USB port on an external device, such
as a USB hub.

● Be sure that the computer is connected to AC power before you begin creating the recovery

media.

●

The creation process can take up to an hour or more. Do not interrupt the creation process.

● If necessary, you can exit the program before you have finished creating all of the recovery

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and follow the on-screen instructions to continue.

If you ever need to recover the system, see

Recovering using HP Recovery Manager on page 91.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information and steps, see Help and Support. From
the Start screen, type help, and then select Help and Support.

● If you need to correct a problem with a preinstalled application or driver, use the Drivers and

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.

From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers
and Applications Reinstall, and follow the on-screen instructions.

●

If you want to reset your computer using a minimized image, you can choose the HP Minimized
Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image

90 Chapter 10 Windows 8.1 – Backing up, restoring, and recovering