HP 2100 M, 2100, 2100 TN User Manual

LaserJet 2100

2100M 2100TN

Printers

User Guide

HP LaserJet 2100, 2100 M, and 2100 TN Printers

User Guide _________________

Publication number: C4170-90901 First Edition, November 1998

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe

, Acrobat®, PostScript®,

and Adobe Photoshop

are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

, Monotype®, and Times

Arial New Roman

are U.S. registered trademarks of the Monotype Corporation.

™

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trademark of CompuServe, Inc.

™

Helvetica and Times Roman

, Palatino™, Times™,

™

are trademarks of Linotype AG and/ or its subsidiaries in the U.S. and other countries.

Microsoft Windows

, MS Windows,

, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

LaserWriter

is a registered trademark of Apple Computer, Inc.

™

TrueType

is a U.S. trademark

of Apple Computer, Inc.

NERGY STAR

is a U.S. registered service mark of the U.S. EPA.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

HP Suppor t

Online Services:

access to information over your modem, we suggest these services:

for 24-hour

Obtaining software utilities, drivers, and electronic Information for U.S. and Canada:

For Asia-Pacific countries:

For Australia, New Zealand, and India:

For European English:

HP direct ordering for accessories or supplies:

HP Support Assistant compact disc:

World Wide W eb URL - Printer drivers, updated HP printer software ,

plus product and support information may be obtained from the following URLs: in the U.S. http://www.hp.com in Europe http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan ftp://www.jpn.hp.com/drivers/ in Korea http://www.hp.co.kr in Taiwan http://www.hp.com.tw or the local driver website http://www.dds.com.tw

America Online - America Online/Bertelsmann is available in the U.S., F r ance, Germany, and U . K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe. In Europe, call the appropriate number below: Austria 0222 58 58 485 France ++353 1 704 90 00 Germany 0180 531 31 64 Switzerland 0848 80 10 11 United Kingdom 0800 279 1234

CompuServe - Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServe’s “HP User’s forums” (GO HP), or call 1-800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.)

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(805) 257-6866

Contact Mentor Media at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893.

For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035.

For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511.

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Mentor Media at (65) 740-4477.

Mail:

Hewlett-Packard Co. P.O. Box 1754 Greeley, CO 80632 U.S.A.

iii

HP Support (continued)

HP Service Information:

HP Service Agreements:

HP FIRST:

troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

Australia +61 (0) 3 9272 2627 Korea +82 (0) 02 769 0543 Austria 0660-8218 Malaysia +60 (0) 3 298 2478 Belgium (Dutch) 0800 1 1906 Netherlands 0800-0222420 Belgium (French) 0800 1 7043 New Zealand +64 (0) 09 356 6642 Canada 1-800-333-1917 Norway 800-11319 China +86 (0) 10 6505 5280 Portugal 05 05 313342 Denmark 800-10453 Philippines +65 275 7251 English (outside of U.K.) +31 20 681 5792 Singapore +65 275 7251 Finland 800-13134 Spain 900-993123 France 0800-905900 Sweden 020-79-5743 Germany 0130-810061 Switzerland (German) 0800-551527 Hong Kong 852-2506-2422 Switzerland (French) 0800-551526 Hungary (36) (1) 252-4647 Taiwan (886) (2) 719-5589 India +91 (0) 11 682 6031 Thailand +66 (0) 2 661 3511 Indonesia +62 (0) 21 352 2044 United Kingdom 0800-960271 Italy 1678-59020 United States 1-800-333-1917 Japan +81 (0) 3 3335 8622

HP FIRST Fax will deliver detailed troubleshooting information on common software and

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service 1-800-446-0522

Customer Support Worldwide

Customer Support and Product Repair Assistance for the U.S. and Canada:

(Refer to the service and support

Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm, Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. Howev er, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.

chapter of this user guide for additional product repair information.)

If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service provider, or call 208-223-2551 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).

when you connect with a support technician. *Prices subject to change.

Charges begin only

European Customer Support Center Language and In-Country Options Available

Open Monday through Friday 8:30–18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number

listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, y ou can receiv e support for a f ee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English

Dutch

French

Ireland: (353) (1) 662-5525 U.K.: (44) (171) 512-5202 International: (44) (171) 512-5202 Belgium: (32) (2) 626-8806 Netherlands: (31) (20) 606-8751 France: (33) (01) 43-62-3434 Belgium: (32) (2) 626-8807 Switzerland: (41) (84) 880-1111

German

Norwegian Danish Finnish Swedish Italian Spanish Portuguese

Germany: (49) (180) 525-8143 Austria: (43) (1) 0660-6386

Norway: (47) 2211-6299 Denmark: (45) 3929-4099 Finland: (358) (9) 0203-47288 Sweden: (46) (8) 619-2170 Italy: (39) (2) 264-10350 Spain: (34) (90) 232-1123 Portugal: (351) (1) 441-7199

Customer Support Worldwide (continued)

In-country support numbers:

product repair services, or if your country is not listed below, see “Worldwide Sales and Service Offices.” Argentina 787-8080 Japan (81) (3) 3335-8333 Australia (61) (3) 272-8000 Malaysia (60) (3) 295-2566 Brazil 022-829-6612 Mexico (Mexico City) 01 800-22147 Canada (1) (208) 323-2551 Mexico (outside

China (86) (10) 65053888-5959 New Zealand (64) (9) 356-6640 Chile 800-360999 Philippines (63) (2) 894-1451 Czech

Republic Greece (30) (1) 689-6411 Portugal (351) (1) 301-7330 Hong Kong (852) 800-96-7729 Russia (7) (95) 923-5001 Hungary (36) (1) 343-0310 Singapore (65) 272-5300 India (91) (11) 682-6035 Taiwan (886) (02) 717-0055

Indonesia (62) (21) 350-3408 Turkey (90) (1) 224-5925 Korea (82) (2) 3270-0700 Korea outside

Seoul, call

(42) (2) 471-7321 Poland (48) (22) 37-5065

(91) (11) 682-6069 Thailand +66 (0) 2 661-4011

(82) (080) 999-0700

If you require support after your warranty has expired, additional

01 800-90529

Mexico City)

Contents

1 Printer Basics

Getting to Know the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Windows Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Software for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

HP JetSend (CD-ROM - Windows 9x/NT 4.0 only). . . . . . . . . . . 9

Macintosh Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Software For Macintosh Computers . . . . . . . . . . . . . . . . . . . . . 11

DOS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the Remote Control Panel . . . . . . . . . . . . . . . . . . . . . . . 12

Software Installation Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Button Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Control Panel Light Messages . . . . . . . . . . . . . . . . . . . . . . . . . 16

Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Manual Feed with Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Paper Out (requested tray). . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Service Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Printing with the Infrared Port (Wireless Printing) . . . . . . . . . . . . . . 20

Printing Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Interface Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Accessories and Ordering Information . . . . . . . . . . . . . . . . . . . . . . 23

2 Printing Tasks

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Preparing for Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Purchasing Paper and Other Media . . . . . . . . . . . . . . . . . . . . . 28

Media Input Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tray 1 Media Sizes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Tray 2 and Optional Tray 3 Paper Sizes. . . . . . . . . . . . . . . . . . 30

Loading Media into Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

vii

Reloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32

Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . . . . . . . . . 33

Printing Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Printing on Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Printing on Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing on Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Printing on Custom-Sized Media or Cardstock. . . . . . . . . . . . . 39

Printing on Both Sides of Media (Manual Duplexing) . . . . . . . . 40

Printing on Special Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Canceling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Software Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accessing the Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using the Printer Driver Help . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Creating and Using Watermarks. . . . . . . . . . . . . . . . . . . . . . . . 46

Printing Multiple Pages on One Sheet of Paper (N-up Printing)50

Setting a Custom Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Creating and Using Quick Sets. . . . . . . . . . . . . . . . . . . . . . . . . 54

Using EconoMode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Choosing Print Quality Settings . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Reduce/Enlarge Options. . . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting a Paper Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using REt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Restoring Default Printer Driver Settings . . . . . . . . . . . . . . . . . 65

Printing on Different Paper for the First Page. . . . . . . . . . . . . . 66

Tray Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

viii

3 Printer Tips and Maintenance

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Managing the UltraPrecise Toner Cartridge . . . . . . . . . . . . . . . . . . 70

HP Policy on Non-HP Toner Cartridges . . . . . . . . . . . . . . . . . . 70

Toner Cartridge Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Toner Cartridge Life Expectancy . . . . . . . . . . . . . . . . . . . . . . . 70

Recycling Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Redistributing the Toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using the Printer Cleaning Processes . . . . . . . . . . . . . . . . . . . 73

Starting the Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . 74

Internal Cleaning Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . 75

4 Problem Solving

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Troubleshooting Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Troubleshooting General Printing Problems . . . . . . . . . . . . . . . . . . 80

Printing Special Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Demo Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Configuration Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Cleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Font List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Paper Jam: Toner Cartridge Area. . . . . . . . . . . . . . . . . . . . . . . 86

Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area . . . . . 88

Paper Jam: Output Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Paper Jam: Removing Torn Pieces of Paper . . . . . . . . . . . . . . 90

Solving Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Print Quality Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Image Defect Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Infrared Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Troubleshooting Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Paper Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Attention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Continuable Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Service Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Accessory Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Secondary Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Common Windows Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Common Macintosh Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Selecting an Alternate PPD . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Troubleshooting PS Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

5 Service and Support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

HP Express Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Guidelines for Repacking the Printer. . . . . . . . . . . . . . . . . . . . . . . 118

Service Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

HP Maintenance Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

On-Site Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 120

Hewlett-Packard Limited Warranty Statement . . . . . . . . . . . . . . . 121

Limited Warranty for Toner Cartridge Life. . . . . . . . . . . . . . . . . . . 123

Worldwide Sales and Service Offices . . . . . . . . . . . . . . . . . . . . . . 124

Appendix A Specifications

Printer Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

FCC Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Environmental Product Stewardship Program . . . . . . . . . . . . . . . 132

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Material Safety Data Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Laser Safety Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Canadian DOC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . 136

LED Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

VCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Korean EMI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Laser Statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Appendix B Media Specifications

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Supported Sizes of Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Guidelines for Using Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Paper Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Printing and Paper Storage Environment . . . . . . . . . . . . . . . . . . . 144

Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Envelopes with Double Side Seams. . . . . . . . . . . . . . . . . . . . 146

Envelopes with Adhesive Strips or Flaps . . . . . . . . . . . . . . . . 146

Envelope Margins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Envelope Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Label Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Appendix C Printer Memory and Expansion

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Printer Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Checking Memory Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Installing an HP JetDirect EIO Card . . . . . . . . . . . . . . . . . . . . . . . 156

Appendix D Printer Commands

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Understanding PCL Printer Command Syntax . . . . . . . . . . . . 158

Combining Escape Sequences. . . . . . . . . . . . . . . . . . . . . . . . 160

Entering Escape Characters. . . . . . . . . . . . . . . . . . . . . . . . . . 160

Selecting PCL Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Index

Printer Basics

Getting to Know the Printer

This chapter provides information in the following areas:

l Printer Features l Printer Software l Control Panel l Printing with the Infrared Port (Wireless Printing) l Interface Ports l Accessories and Ordering Information

Chapter 1 Printer Basics 1

Printer Features

Fast Print Speed

Excellent Print Quality

Flexible Paper Handling

Expandability

10 pages-per-minute printing (with Intel 80960JD RISC-based formatter).

True 1200 x 1200 dots per inch (dpi) text and graphics.

Resolution Enhancement technology (REt) adjusts the size and placement of each dot on the page to produce smooth angles, curves, and edges (600 dpi only).

Adjustable settings to optimize print quality.

The HP UltraPrecise toner cartridge has a finer toner formulation which provides sharper text and graphics

Adjustable Tray 1 for letterhead, envelopes, labels, transparencies, custom-sized media, postcards, and heavy paper. See “Loading Media into Tray 1” on page 31.

Adjustable Tray 2 or an optional 250-Sheet Input Tray (Tray 3) for standard sizes of paper. See “Reloading Media into Tray 2 or Optional Tray 3” on page 32.

Two output bins: select either the top output bin or the rear output bin for the most convenient output location.

Straight-through paper path capability from Tray 1 to the rear output bin.

Optional Tray 3 with a 250-sheet capacity to increase the time before it is necessary to add paper.

Enhanced Input Output (EIO) cards. See “Interface Ports” on page

22.

Dual In-line memory module (DIMM) slots for adding memory.

PostScriptTM Level 2 Emulation (PS) DIMM adds PS printing. Factory installed on the 2100 M and 2100 TN.

PCL Printer Language and Fonts

Fast printing performance, built-in Intellifont and TrueType scaling technologies, built-in HP-GL/2 vector graphics, and advanced imaging capabilities are benefits of the PCL 6 printer language. This also includes 45 scalable TrueType fonts and one bitmapped Line Printer Font.

PS Language and Fonts

The HP LaserJet 2100 M and 2100 TN printers include the HP PS Level 2 printer language emulation with 35 built-in PS language fonts.

2 Chapter 1 Printer Basics

Automatic Language Switching

When optional printer languages (such as PS emulation) are installed, the printer automatically determines and switches to the appropriate language for the print job.

Wireless Infrared Printing

Interface Connections

Networking

Enhanced Memory and Memory Expansion

Fast infrared (IR) printing when printing from an IrDA-compliant device, such as a laptop, notebook computer, or a Personal Digital Assistant (PDA).

JetSend IR enabled devices can also use the IR port.

Bidirectional ECP type-B parallel port (IEEE-1284 compliant)

LocalTalk port

EIO Slot

Wireless Infrared port (IrDA compliant)

The printer provides an EIO Slot for HP JetDirect 600 N print servers for fast and easy connectivity.

Use in Workgroups to provide flexibility, fast printing through the network, and remote management.

The HP LaserJet 2100 printer comes with 4 MB of memory and can be expanded to 52 MB with the three available memory (DIMM) slots. Most documents can be printed using the standard amount of printer memory through the aid of Memor y Enhancement technology (MEt). MEt automatically compresses data, virtually doubling the printer’s memory and allowing more complex printing with available memory.

The HP LaserJet 2100 M and 2100 TN printers come with 8 MB of memory and can be expanded to 40 MB with the two available memory (DIMM) slots. The third slot is used for the HP PS language DIMM.

Energy Savings

Economical Printing

The printer automatically conserves electricity by substantially reducing power consumption when not printing.

As an E determined that this product meets E

NERGY STAR

partner, Hewlett-Packard Company has

NERGY STAR

guidelines for

energy efficiency.

EconoMode (600 dpi only), manual duplexing, and N-up printing let you save paper, toner, and time.

For tips on reducing the amount of paper use or extending the lif e of the toner cartridge, see “Printing Tasks” starting on page 35.

Chapter 1 Printer Basics 3

Printer Software

The printer comes with helpful software including printer drivers and optional software. The printer drivers (Windows) and PPDs (Macintosh and Windows) provided must be installed to take full advantage of the printer’s features.

This section provides information in the following areas:

l Printer Software Installation Instructions l Overview of Printing System Components l Printer Software Installation Tips

Once you have followed the installation instructions and loaded the software, refer to the printer software tasks on page 44 on how to get the most out of your printer.

Note HP software is not available in all languages.

Check the ReadMe file provided on the compact disc or floppy disk f or additional software included and supported languages. The most recent drivers, additional drivers, and other softw are are available from the Internet and other sources. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain the most recent software.

The HP LaserJet 2100 Series printer comes with drivers for the following platforms and operating environments. Find your operating system and follow the instructions to start the installation.

l “Windows Installation” on page 5 l “Macintosh Installation” on page 10 (HP LaserJet 2100 M) l “DOS Installation” on page 12

4 Chapter 1 Printer Basics

Windows Installation

1. Run the install program by follo wing the instructions for your

Windows version.

Windows Version To start installation:

Windows 9x/NT 4.0 a. Place compact disc in the CD-ROM drive.

Install will start automatically.

b. Follow the on-screen instructions.

If the CD-ROM drive does not automatically run: Select Run from the Start menu, and type x:\setup in the Open box (where x is the drive letter for the CD-ROM drive). Then follow the remaining installation instructions.

Windows 3.x a. Place the compact disc in the CD-ROM

drive. b. From the File menu, select Run. c. Type x:\setup (where x is the drive letter

of your CD-ROM drive). d. Follow the on-screen instructions.

Note If you don’t have a CD-ROM drive, see page 13 for instructions.

2. Select installation type. The installer provides three options for software installation.

• Typical (recommended method): This option loads printer

drivers, screen fonts, HP FontSmart, an uninstaller, and a configuration utility that will allow you to control all printing aspects.

• Minimal (for laptops and minimal installation): This option

loads only the required printer driver and screen fonts.

• Custom (for experienced users and network administrators):

This option allows you to choose which components will be installed. The installation program will prompt you to select the software items you wish to install. You must install at least one printer driver to use your printer.

Chapter 1 Printer Basics 5

3. Register your printer with HP.

If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website:

http://www.hp.com/go/lj2100_register

This will help Hewlett-Packard better provide support for your printer. After registering, you will have the option to receiv e v aluable b usiness tools. Hewlett-Packard will not contact you or send you information unless you explicitly approve it during the registration process. You may also register with the reply card included with your printer.

Software for Windows

Printer Drivers

Printer drivers access the printer’s features and allo w the computer to communicate with the printer. Choose a printer driver based on the way you use the printer.

l Use the PCL 6 driver to take full advantage of the printer’s

features. Unless complete backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

l Use the PCL 5e driver if you need print results to look consistent

with those from older HP LaserJet printers. Certain features are not available in this driv er . (Do not use the PCL 5e driver provided with this printer with older printers.)

l Use the PS driver for compatibility with PS needs. Certain printer

features are not available in this driver.

If your printer has PS capabilities, the printer automatically switches between PS emulation and PCL printer languages depending on the driver you have selected.

Each printer driver has help screens that can be activated from the Help button, the F1 key, or a question mark symbol in the upper right corner of the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separate from the software

application help.

6 Chapter 1 Printer Basics

Note For driver only or OEM setup, see the Readme on the installation CD.

HP FontSmart

Access HP FontSmart from the HP LaserJet folder or through the Start menu. HP FontSmart is a font management utility (for Windows only) which does the following:

l Installs, uninstalls, and deletes fonts. l Manages fonts inside a single window by allowing you to drag-

and-drop.

l Shows the matching screen fonts for the internal fonts in the

printer.

HP LaserJet Configuration Utility

(Windows 9x/NT 4.0 only)

The HP LaserJet configuration utility manages printer default settings. It allows you to access many of the printer’s features, including:

l Printing PCL and PS test, font, and demo pages. l Selecting page setup defaults. l Choosing custom settings, such as reprint or tray locking. l Setting resource options, such as IO buffering.

HP JetAdmin

HP JetAdmin is designed to be used primarily by network administrators who are responsible for installing, configuring, troubleshooting, and maintaining printers and other devices on the network. Users may also use the status messages reported by HP JetAdmin to perform common troubleshooting (paper jams, paper out, etc.) and to confirm the current status of the printer on the network. HP JetAdmin can be accessed by clicking the Start button, pointing to Settings, and then clicking Control Panel in Windows 9x and Windows NT 4.0, or from the HP JetAdmin Utilities program group folder in Windows 3.x. Use HP JetAdmin to do the following:

l Install, configure, and manage printers on a network that are

connected with a HP JetDirect 600 N print server.

l Perform in-depth diagnostics on the printer and network.

The HP JetAdmin software works on the following network systems:

l Windows NT l Windows 9x l SunOS* l Novell NetWare

(CD-ROM only)

Chapter 1 Printer Basics 7

l Windows NT l Windows 9x l HP-UX* l Solaris* l Windows 3.x (Requires

l OS/2*

Novell NetWare Server)

*The software for these systems is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain this software.

Note Network Administrators: If the printer is attached to a network, before

you can print, the printer must be configured for that network using HP JetAdmin or similar network software.

8 Chapter 1 Printer Basics

HP JetSend

HP JetSend is a new technology from Hewlett-Packard that allows devices to communicate with each other simply and directly. HP JetSend is built into your printer, allowing it to receive information from any JetSend-enabled sending device anywhere on your network, whether in the same office, or at a remote location. Your printer also has infrared capabilities, allowing it to receive inf ormation from any JetSend- enabled infrared device. Examples of JetSend sending devices include PC's or laptops running JetSend software, or scanners with JetSend built in. JetSend uses simple IP addressing between networked devices, and "Point and shoot" between infrared devices.

Visit the JetSend web site (www.jetsend.hp.com) for additional information on JetSend and JetSend software for the PC. JetSend allows you to exchange intra-company documents directly between PCs and between PCs and any JetSend-enabled printer, without the problems of incompatible software applications or versions. JetSend software will allow your colleagues to create documents on their PCs and send copies directly to this printer without any device-specific drivers or configuration difficulties.

You can visit the JetSend web site to learn which other devices are available to communicate easily and directly with your JetSendenabled printer.

(CD-ROM - Windows 9x/NT 4.0 only)

How the JetSend Communications Technology Works

Networked Devices

To use the JetSend capability between networked devices (1) print a configuration page to find your JetSend IP address and (2) give your address to anyone who wishes to send information to your printer via JetSend.

From a JetSend sending device, a person only needs to enter the IP address of the printer and press "send."

Infrared Devices

To use the JetSend infrared capability, simply (1) line up the infrared sensors between the sending and receiving devices, and (2) choose the "send" option on the sending device.

The devices, because they have JetSend in them, will automatically negotiate the best possible outcome.

HP JetSend Software is not currently available for the Macintosh.

Chapter 1 Printer Basics 9

Macintosh Installation

1. Run the install program by placing the compact disc in the CD-ROM drive. The installation window will appear on the desktop. Select the correct language and double-click the installer icon.

Note Virus protection must be turned off prior to starting the installation

program. The compact disc contains software for many international locales.

Once you select the installation language and double-click Install in the desired language, the installation screen will appear in that language.

2. Select installation type. The installer provides two options for software installation.

• Typical (recommended method): This option loads the PPD,

screen fonts, and a utility that controls all printing aspects.

• Custom (for experienced users and network administrators):

This option allows you to choose which components will be installed. The installation program will prompt you to select the software items you wish to install.

3. Register your printer with HP.

If you have access to the World Wide Web, please take a moment to complete the registration for your HP LaserJet 2100 at the following website:

http://www.hp.com/go/lj2100_register

Note The Apple LaserWriter 8 driver must be installed to use the PPD. To

make best use of the features of the printer, use the version of the LaserWriter driver included on the CD.

10 Chapter 1 Printer Basics

Software For Macintosh Computers

PostScript Printer Description Files (PPDs)

PPDs, in combination with the LaserWriter driver, access the printer features and allow the computer to communicate with the printer. An installation program for the PPDs, LaserWriter driver, and other software is provided on the compact disc.

HP LaserJet Utility

HP LaserJet Utility allows control over features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following:

l Name the printer, assign it to a zone on the network, download

files and fonts, and change most of the printer settings.

l Set a password for the printer. l From the computer, lock out functions on the printer to prevent

unauthorized access.

Chapter 1 Printer Basics 11

DOS Installation

DOS Remote Control Panel

1. Place the compact disc in the CD-ROM drive.

2. From the DOS prompt, type x: (where x is the drive letter of the CD-ROM drive), and press Enter.

3. Change to the appropriate language directory (for example: cd\english).

4. Type install and press Enter.

If DOS applications are going to be used with the printer and the DOS Remote Control Panel was needs to be modified to prevent communication timeout errors. To modify the AUTOEXEC.BAT file, use any DOS editor, or any wordprocessing program that edits ASCII text files, and follow the instructions below.

For DOS versions 4.0 and later, add:

MODE LPT1:,,B

For DOS versions earlier than 4.0, add:

MODE LPT1:,,P

not

installed, the AUTOEXEC.BAT file

Note The preceding examples assume you are using printer port LPT1. If

you are using LPT2 or LPT3, replace LPT1 in the preceding examples with the appropriate printer port number.

Using the Remote Control Panel

The Remote Control Panel (RCP) enables you to change printer settings if the DOS software application does not support the printer feature you want to use. To start the RCP from DOS, follow these steps:

1. Make sure that the RCP is in the computer’ s path statement. This can be checked by typing PATH at a DOS prompt at the root directory and pressing Enter. If the Remote Control Panel directory is not in the path statement, change to the default directory C:\HPLJUTIL.

2. At the DOS prompt, type RCP and press Enter.

3. For additional information, select Help.

12 Chapter 1 Printer Basics

Software Installation Tips

I do not have a CD-ROM drive.

If you have access to another computer with a CD-ROM drive, you can use the MakeDisk utility in Windows to create the disks you need for the installation. Follow the first step of the installation instructions, and choose MakeDisk to create the disks.

If you have internet access, y ou can do wnload driv ers from the World Wide Web or HP’s FTP servers. The driver web page is:

http://www.software.hp.com

For non-U .S . customers only: Use the floppy disk(s) supplied with the printer to install the software.

If you do not have disks , see “HP Support” in the front of this guide for ordering information.

How do I access printer features?

Some printer features, such as custom paper sizes and page orientation, may be available through your application settings. Use application settings, if available, because they override printer driver settings.

Access advanced printer features through your printer driver. See “Software Tasks” on page 44 for instructions on using specific printer driver features.

What additional drivers and software upgrades are available to me?

The latest printer drivers and printing software for HP LaserJet printers are available on the World Wide Web (http://www.software.hp.com). Check the “Readme” file for additional release information.

Chapter 1 Printer Basics 13

What other software is available to me?

See “Printer Software” on page 4 for descriptions of the optional printing system software available for installation.

Note Check the ReadMe file provided on the compact disc for additional

software included and supported languages. The most recent drivers, additional drivers, and other software are available from the Internet and other sources. If you do not have access to the Internet, see the HP Support pages at the front of this user guide to obtain the most recent software.

How do I remove the printing software?

In Windows, after installation, the Uninstall icon in the HP LaserJet program group allows you to select and remove any or all of the Windows HP printing system components.

Starting the Uninstaller:

1. In the HP LaserJet Program Group, double-click the Uninstall icon.

2. Click Next.

3. Select the HP printing system components you want to uninstall.

4. Click OK.

5. Follow the prompts.

14 Chapter 1 Printer Basics

Control Panel

Job Cancel Button

Attention Light

Ready Light

Go Light and Button

Button Usage

The printer has two buttons: JOB C

ANCEL

and GO.

Job Cancel

Press JOB C control panel lights will cycle while the print job is cleared from both the printer and the computer, and then return to ready. This may take some time, depending on the size of the print job.

l If J

OB CANCEL

There is no undo function.

l If J

OB CANCEL

status lights will cycle, but nothing else will happen.

to cancel a job the printer is currently printing. The

ANCEL

is accidentally pushed, the job must be reprinted.

is pushed when the printer is idle, the top panel

l Press G

unprinted data is still in the printer.

l Press G l Press G

state.

to resume printing when the printer is paused or when

to clear some printer errors.

to print a demo page. The printer must be in the ready

Chapter 1 Printer Basics 15

Light Patterns

OnOff Blinking

Light patterns provide both status and error messages. The lights can be in any one of the following states:

Control Panel Light Messages

The following control panel messages indicate various conditions of the printer in preparation for , or during, printing. If the Attention light is on, the printer is experiencing an error. See “Troubleshooting Error Messages” on page 99.

Startup

The Go, Ready, and Attention lights cycle one after another. The buttons have no effect until the printer is ready.

Ready

The Ready light is on and the printer is ready to print. No action is needed. Pressing the G

16 Chapter 1 Printer Basics

Button will print a demo page.

Processing

The printer is receiving or processing data. Pressing JOB C

print as the printer clears the print job. The printer will return to the ready state after the job has been canceled.

cancels the current job. One or two pages may

ANCEL

Data

The Ready light is blinking and the Go light is on. Data is in the printer memory waiting to be printed. Pressing the GO

button prints from Tray 1 or from another tray if Tray 1 is empty and the paper size is supported in the other Tray.

Pressing the J printer returns to ready.

OB CANCEL

button cancels the current job and the

Manual Feed with Pause

The Go light is blinking. Pressing the Go button prints from Tray 1 or from another tray if Tray 1 is empty.

Pressing the J printer returns to ready.

OB CANCEL

button cancels the current job and the

Chapter 1 Printer Basics 17

Paper Out

The attention light is on. The printer is out of paper. The attention light will stay on until paper is

added. Pressing the G

or JOB C

button has no effect.

ANCEL

Paper Out (requested tray)

The GO light is on. The requested tray is out of paper . Adding paper to the requested tr ay

causes the printer to start the print job from that tray. Pressing the G Pressing the JOB C

button prints from another tray.

button cancels the current job.

ANCEL

Attention

The printer requires attention for one of the following circumstances:

l door open l toner cartridge missing l paper jam

Pressing the G paper jam.

button causes the printer to attempt to clear the

18 Chapter 1 Printer Basics

+ 154 hidden pages