HP 205 G3 AiO Business PC Maintenance and Service Guide
Maintenance and Service Guide
HP 205 G3 AiO Business PC
© Copyright 2016 HP Development Company,
L.P. The information contained herein is subject
to change without notice.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Windows is either
a registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. Nvidia is a trademark
and/or registered trademark of Nvidia
Corporation in the U.S. and other countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2016
Document Part Number: 912974-001
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return
the entire unused product (hardware and
software) within 14 days for a full refund
subject to the refund policy of your seller.
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
About This Book
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product features ........................................................................................................................................... 1
Standard conguration features ........................................................................................................................... 1
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
2 Illustrated parts catalog ................................................................................................................................ 4
Computer major components ................................................................................................................................ 4
Miscellaneous parts ............................................................................................................................................... 5
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................... 6
Electrostatic discharge information ...................................................................................................................... 6
Generating static ................................................................................................................................. 6
Preventing electrostatic damage to equipment ................................................................................. 7
Personal grounding methods and equipment .................................................................................... 7
Grounding the work area ..................................................................................................................... 7
Recommended materials and equipment ........................................................................................... 8
Operating guidelines .............................................................................................................................................. 8
Routine care ........................................................................................................................................................... 9
General cleaning safety precautions .................................................................................................. 9
Cleaning the computer case ................................................................................................................ 9
Cleaning the keyboard ......................................................................................................................... 9
Cleaning the monitor ......................................................................................................................... 10
Cleaning the mouse ........................................................................................................................... 10
Service considerations ......................................................................................................................................... 10
Tools and software requirements ..................................................................................................... 10
Screws ............................................................................................................................................... 10
Cables and connectors ...................................................................................................................... 11
Hard Drives ........................................................................................................................................ 11
Lithium coin cell battery .................................................................................................................... 11
SATA hard drives .................................................................................................................................................. 12
SMART ATA drives ................................................................................................................................................ 12
4 Removal and replacement procedures ........................................................................................................... 13
Preparation for disassembly ............................................................................................................................... 13
Stand assembly ................................................................................................................................................... 14
Rear cover ............................................................................................................................................................ 15
v
Hard drive ............................................................................................................................................................. 16
Memory module ................................................................................................................................................... 17
Optical drive ......................................................................................................................................................... 16
5 Computer Setup (F10) Utility ........................................................................................................................ 19
Computer Setup (F10) Utilities ............................................................................................................................ 19
Using Computer Setup (F10) Utilities ................................................................................................ 19
Computer Setup–Main ....................................................................................................................... 21
Computer Setup—Security ............................................................................................................... 23
Computer Setup—Advanced ............................................................................................................. 25
Recovering the Conguration Settings ............................................................................................................... 30
6 Troubleshooting without diagnostics ............................................................................................................ 31
Safety and comfort .............................................................................................................................................. 31
Before you call for technical support .................................................................................................................. 31
Helpful hints ........................................................................................................................................................ 32
Solving general problems .................................................................................................................................... 33
Solving power problems ...................................................................................................................................... 37
Solving hard drive problems ................................................................................................................................ 38
Solving media card reader problems ................................................................................................................... 40
Solving display problems .................................................................................................................................... 41
Solving audio problems ....................................................................................................................................... 45
Solving printer problems ..................................................................................................................................... 47
Solving keyboard and mouse problems .............................................................................................................. 48
Solving hardware installation problems ............................................................................................................. 50
Solving network problems .................................................................................................................................. 51
Solving memory problems .................................................................................................................................. 55
Solving USB ash drive problems ........................................................................................................................ 56
Solving front panel component problems .......................................................................................................... 57
Solving Internet access problems ....................................................................................................................... 57
Solving software problems .................................................................................................................................. 59
7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 60
POST numeric codes and text messages ............................................................................................................. 60
Interpreting system validation diagnostic front panel LEDs and audible codes ................................................ 65
8 Password security and resetting CMOS .......................................................................................................... 67
Resetting CMOS and/or the password jumper .................................................................................................... 68
Changing a Setup or Power-on password ........................................................................................................... 69
Deleting a Setup or Power-on password ............................................................................................................. 70
vi
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
10 System backup and recovery ...................................................................................................................... 73
Backing up, restoring, and recovering in Windows 10 ........................................................................................ 73
Creating recovery media and backups .............................................................................................. 73
Creating HP Recovery media (select products only) ...................................................... 73
Using Windows tools ......................................................................................................................... 74
Restore and recovery ........................................................................................................................ 74
Recovering using HP Recovery Manager ........................................................................ 75
What you need to know before you get started .......................................... 75
Using the HP Recovery partition (select products only) .............................. 76
Using HP Recovery media to recover ........................................................... 76
Changing the computer boot order .............................................................. 76
Removing the HP Recovery partition (select products only) ....................... 76
Backing up, restoring, and recovering in Windows 7 .......................................................................................... 77
Creating recovery media ................................................................................................................... 77
Creating recovery media using HP Recovery Manager (select models only) ................. 78
Creating recovery discs with HP Recovery Disc Creator (select models only) ............... 79
Creating recovery discs ................................................................................ 79
Backing up your information .......................................................................................... 79
System Restore ................................................................................................................................. 80
System Recovery ............................................................................................................................... 80
System Recovery when Windows is responding ............................................................ 81
System Recovery when Windows is not responding ...................................................... 81
System Recovery using recovery media (select models only) ....................................... 82
Using HP Recovery Disc operating system discs (select models only) .......................... 82
Appendix A Battery replacement ..................................................................................................................... 84
Appendix B Statement of Volatility .................................................................................................................. 87
Appendix C Power cord set requirements .......................................................................................................... 88
General requirements .......................................................................................................................................... 88
Japanese power cord requirements .................................................................................................................... 88
Country-specic requirements ............................................................................................................................ 89
Appendix D Specications ............................................................................................................................... 90
Index ............................................................................................................................................................. 91
vii
viii
1 Product features
Standard conguration features
Features may vary depending on the model. For support assistance and to learn more about the hardware
and software installed on the computer model, run the HP Support Assistant utility.
Standard conguration features 1
Front panel components
Item Description Item Description
(1) Microphones (2) (4) SD Card slot
(2) Camera light (5) Power button
(3) Camera
2 Chapter 1 Product features
Rear panel components
Item Description Item Description
(1) Security lock slot (5) USB 3.0 ports (black)
(2) USB 2.0 ports (2) (black) (6) HDMI port
(3) RJ-45 network connector (7) Audio-out (headphone)/Audio-in (microphone)
combo jack
(4) Power cord connector
Rear panel components 3
2 Illustrated parts catalog
Computer major components
Description
Front bezel:
For use only on INX HD computer models
For use only on LG/AUO HD computer models
Non-TouchScreen display panel kit:
For use only on INX HD computer models
For use only on LG/AUO HD computer models
Backlight cable:
For use only on INX HD computer models
For use only on LG/AUO HD computer models
Low-voltage dierential signalling (LVDS) cable:
For use only on INX HD computer models
For use only on LG/AUO HD computer models
Webcam/microphone module (includes cable)
Speaker Kit (includes left and right speakers and cables)
System board (includes replacement thermal material)
Processor (AMD E2-7110 1.80-GHz, 1800-MHz FSB, 2.0-MB L2 cache, quad core, 12 to 15 W; includes replacement thermal material)
Card reader/power board
Card reader/power board cable
Memory modules (2, PC3-12800 [DDR3L-1600] SODIMM, 1.35 V):
8-GB
4-GB
2-GB
Fan
Heat sink (includes replacement thermal material)
Realtek 802.11b/g/n 1×1 Wi-Fi Combo Adapter
Hard drive:
2-TB, 7200-rpm, 8.9-cm (3.5-in)
1-TB, 7200-rpm, 8.9-cm (3.5-in)
500-GB, 7200-rpm, 8.9-cm (3.5-in)
4 Chapter 2 Illustrated parts catalog
Description
Hard drive cable
DVD±RW Super-Multi drive
Optical drive bezel blank
Optical drive cable
Rear cover
Stand assembly
Miscellaneous parts
Description
Power cord with C5 receptacle, 1.00-meter (3.28-feet)
For use in Argentina
For use in the United States
Power supply, 65-W HP Smart AC adapter (non-PFC, non-slim)
Keyboard:
HP USB keyboard in black nish with United States layout, for use in Argentina
HP USB slim Windows 8 keyboard for use in the United States
Mouse:
HP USB optical mouse
USB mouse, Portia design
Miscellaneous parts 5
3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. The power cord must be disconnected from the power source before opening the computer to prevent
system board or component damage.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in
the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities. A product can be degraded by 700 volts.
●
Dierent activities generate dierent amounts of static electricity.
●
Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
6 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric
components and accessories.
●
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●
Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers
or packaging.
●
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their containers.
●
Always be properly grounded when touching a sensitive component or assembly.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snugly against bare skin. The ground cord must be
connected to the banana plug connector on the grounding mat or workstation and t snugly into it.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, observe the following precautions:
●
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to
the work surface and use properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic-sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
●
Turn o power and input signals before inserting and removing connectors or test equipment.
1,500
7,500
15,000
●
Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
●
Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Electrostatic discharge information 7
Recommended materials and equipment
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Conductive foam
●
Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance
●
Static-dissipative table or oor mats with hard ties to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
Operating guidelines
To prevent overheating and to help prolong the life of the computer:
●
Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4-inch) clearance on all vented sides
of the computer and above the monitor to permit the required airow.
●
Never restrict the airow into the computer by blocking any vents or air intakes. Do not place
the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airow.
●
Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter
can block the vents and limit the airow. Be sure to unplug the computer before cleaning the air vents.
●
Never operate the computer with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they are subject
to each other’s re-circulated or preheated air.
●
If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above will still apply.
●
Keep liquids away from the computer and keyboard.
8 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software, including
sleep states.
Routine care
General cleaning safety precautions
1. Never use solvents or ammable solutions to clean the computer.
2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use
the cloth on the component.
3. Always unplug the computer when cleaning with liquids or damp cloths.
4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.
5. Disconnect the keyboard before cleaning it.
6. Wear safety glasses equipped with side shields when cleaning the keyboard.
Cleaning the computer case
Follow all safety precautions in General cleaning safety precautions on page 9 before cleaning the computer.
To clean the computer case, follow the procedures described below:
●
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping the surface
with a cloth or swab dampened with clear water.
●
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed; alcohol will evaporate quickly
without leaving a residue.
●
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and
limit the airow.
Cleaning the keyboard
Follow all safety precautions in General cleaning safety precautions on page 9 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer
case on page 9.
When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 9
before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
●
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too
much air pressure can dislodge lubricants applied under the wide keys.
Routine care 9
●
If you want to remove a key, use a specially designed key puller to prevent damage to the keys. This tool
is available through many electronics supply outlets.
CAUTION: Never remove a wide, level key (like the space bar) from the keyboard. If these keys are
improperly removed or installed, the keyboard may not function properly.
●
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and then squeezed out.
Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any
bers or dirt in conned areas. Allow the parts to air dry before reassembly.
Cleaning the monitor
●
Wipe the monitor screen with a towelette designed for cleaning monitors or with a clean cloth
moistened with water. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or ammable liquids on the monitor.
●
To clean the monitor body follow the procedures in Cleaning the computer case on page 9.
Cleaning the mouse
Before cleaning the mouse, ensure that the power to the computer is turned o.
●
Clean the mouse ball by rst removing the retaining plate and the ball from the housing. Pull out any
debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
●
To clean the mouse body, follow the procedures in Cleaning the computer case on page 9.
Service considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.
Tools and software requirements
To service the computer, you need the following:
●
Torx T-15 screwdriver
●
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads and may
be of dierent lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP
strongly recommends that all screws removed during disassembly be kept with the part that was removed,
then returned to their proper locations.
CAUTION: Metric screws have a black nish. U.S. screws have a silver nish and are used on hard drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area
to prevent damage.
10 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
Cables and connectors
Most cables used throughout the unit are at, exible cables. These cables must be handled with care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from
the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting
the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by
parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location during
the reassembly process. Improper cable placement can damage the computer.
Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies
to failed drives as well as replacement spares.
●
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “Fragile: Handle With Care.”
●
Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective
packaging until they are actually mounted in the computer.
●
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn o the computer. Do not remove a hard drive while
the computer is on or in standby mode.
●
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
●
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic elds
such as monitors or speakers.
Lithium coin cell battery
The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime
of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for
instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of re and chemical burn if the battery is
handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or re, or
expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with general
household waste. In order to forward them for recycling or proper disposal, please use the public collection
system or return them to HP.
Service considerations 11
SATA hard drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage dierential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for conguring drive N/A
Data transfer rate 6.0 Gb/s
SMART ATA drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have
built-in drive failure prediction that warns the user or network administrator of an impending failure (crash)
of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as
reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is
imminent, it generates a fault alert.
12 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
4 Removal and replacement procedures
Adherence to the procedures and precautions described in this chapter is essential for proper service. After
completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all
components operate properly.
NOTE: Not all features listed in this guide are available on all computers.
Preparation for disassembly
WARNING! Voltage is always present on the system board when the computer is plugged into an active
AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be
disconnected from the computer and/or the AC outlet before opening the computer.
See Routine care, SATA drive guidelines, and disassembly preparation on page 6 for initial safety procedures.
1. Remove/disengage any security devices that prohibit opening the computer.
2. Remove all removable media, such as compact discs or USB ash drives, from the computer.
3. Turn o the computer properly through the operating system, then turn o any external devices.
4. Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Turn o the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the system
is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in
the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing
a unit.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all
screws with the removed components.
Preparation for disassembly 13
Stand assembly
1. Prepare the computer for disassembly (see Preparation for disassembly on page 13).
2. Position the computer with the rear cover toward you.
CAUTION: Before positioning the computer with the display assembly facing down, make sure
the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution
can result in damage to the display assembly.
3. Rotate the top edge of the computer away from you until the display panel lies face down on
the work surface.
4. Loosen the two captive screws that secure the stand assembly to the computer, and then remove
the stand assembly.
Reverse this procedure to install the stand assembly.
14 Chapter 4 Removal and replacement procedures
Rear cover
1. Prepare the computer for disassembly (see Preparation for disassembly on page 13).
2. Remove the stand assembly (see Stand assembly on page 14).
3. Remove the Phillips screw that secures the rear cover to the computer.
4. Release the rear cover by detaching the top edge of the cover from the display assembly.
Rear cover 15
5. Remove the rear cover by detaching the bottom edge of the cover from the display assembly, and then
swinging the bottom edge up and back until the rear cover rests upside down behind
the display assembly.
Reverse this procedure to install the rear cover.
Hard drive
1. Prepare the computer for disassembly (see Preparation for disassembly on page 13).
2. Remove the stand assembly (see Stand assembly on page 14).
3. Remove the rear cover (see Rear cover on page 15).
4. Disconnect the hard drive cable (1) from the hard drive.
5. Remove the slotted Torx screw (2) that secures the hard drive cage to the rear cover.
6. Remove the hard drive cage (3).
7. Remove the four Phillips screws (1) that secure the hard drive to the hard drive cage.
16 Chapter 4 Removal and replacement procedures
8. Remove the hard drive (2) from the hard drive cage.
Reverse this procedure to install the hard drive and hard drive cage.
Memory module
1. Prepare the computer for disassembly (see Preparation for disassembly on page 13).
2. Remove the stand assembly (see Stand assembly on page 14).
3. Remove the rear cover (see Rear cover on page 15).
4. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
5. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Memory module 17
Optical drive
1. Prepare the computer for disassembly (see Preparation for disassembly on page 13).
2. Remove the stand assembly (see Stand assembly on page 14).
3. Remove the rear cover (see Rear cover on page 15).
4. Disconnect the optical drive cable (1) from the optical drive.
5. Remove the slotted Torx screw (2) that secures the optical drive to the rear cover.
6. Remove the optical drive (3).
7. Remove the Phillips screw that secures the optical drive bracket to the optical drive, and then remove
the optical drive bracket.
Reverse this procedure to reassemble and install the optical drive.
18 Chapter 4 Removal and replacement procedures
5 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
●
Change settings from the defaults or restore the settings to default values.
●
View the system conguration, including settings for processor, graphics, memory, audio, storage,
communications, and input devices.
●
Modify the boot order of bootable devices such as hard drives, optical drives, or USB ash media devices.
●
(Windows 7 only) Establish an Ownership Tag, the text of which is displayed each time the system is
turned on or restarted.
●
Enter the Asset Tag or property identication number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during power-on.
●
Establish an administrator password that controls access to the Computer Setup (F10) Utility and
the settings described in this section.
●
Establish minimum requirements for valid passwords, including length and required types of characters.
●
Secure integrated I/O functionality, including the serial, USB, or audio, or embedded NIC, so that they
cannot be used until they are unsecured.
●
Enable or disable dierent types of boot sources.
●
Congure features such as Secure Boot, power management, virtualization support, and language and
keyboard type used in Setup and POST.
●
Replicate the system setup by saving system conguration information on a USB device and restoring it
on one or more computers.
●
Enable or disable DriveLock security or securely erase a hard drive (when supported by drive).
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access dierent options available at startup,
including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again
repeatedly press F10 when the monitor light turns green to access the utility.
3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and
UEFI Drivers.
NOTE: Selecting UEFI Drivers restarts the computer into the 3rd party option ROM management
application. You can access this application directly by pressing F3 during startup.
Computer Setup (F10) Utilities 19
4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys
to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press
Esc.
5. To apply and save changes, select Main > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To restore settings from the Advanced and Main menus to original values, select Apply Factory
Defaults and Exit.
●
To restore settings from the Advanced and Main menus to those previously saved by Save Custom
Defaults
factory defaults are used.
NOTE: Settings in the Security menu are not modied by Apply Defaults. Those values are reset by
Restore Security Settings to Default at the bottom of the Security menu.
NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes
because the settings could become corrupted. It is safe to turn o the computer only after exiting the F10
Setup screen.
, select Apply Custom Defaults and Exit. If no custom defaults have been saved, then
20 Chapter 5 Computer Setup (F10) Utility
Computer Setup–Main
NOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.
Table 5-1 Computer Setup—Main
Option Description
System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if
Basic System Information is selected.
●
Product name
●
Installed memory size
●
Processor type
●
Processor cache size (L1/L2/L3)
●
Processor speed
●
MicroCode Revision
●
Processor Stepping
●
DIMM size (for each installed module)
●
System BIOS version
●
ME Firmware version (Intel only)
●
Video BIOS version
●
Super I/O Firmware version
●
Born On Date
●
Serial Number
●
SKU number
●
UUID (Universally Unique Identier)
●
Asset Tracking Number
●
Feature Byte
●
Build ID
●
Product Family
●
System Board ID
●
System Board CT
●
Integrated MAC Address
System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced
Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform
the following functions:
●
Memory Test
●
Hard Drive Check
●
Language
Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB
drive, or from a le located on the hard drive.
●
‘Check HP.com for BIOS Updates’ or ‘Check the Network for BIOS Updates’
The string that appears here depends on the setting in ‘BIOS Update Preferences’.
Computer Setup (F10) Utilities 21
Table 5-1 Computer Setup—Main (continued)
Option Description
●
Lock BIOS Version
If this option is checked, the system is locked to the current BIOS version and updates are not
allowed.
●
BIOS Update Preferences
Allows the administrator to select the source of network updates (www.hp.com or another network
server) and allows conguration of a periodic check for updates, including policies for:
■
Check for updates and prompt the user to accept or reject the update at that time
■
Check for updates and install all new versions
■
Check for updates and install only new versions marked important
●
Network Conguration Settings
●
Update BIOS Using Local Media
Lets you access les on either USB storage or the hard drive. The HP BIOS Update and Recovery
application included in BIOS Softpaqs at www.hp.com will copy the BIOS le to the correct location
on the hard drive or USB device.
System IDs Lets you set the following values:
●
Asset Tracking Number
●
Ownership Tag
Replicated Setup Backup current settings to USB device
Saves system conguration to a formatted USB ash media device.
Restore current settings from USB device
Restores system conguration from a USB ash media device.
Save Custom Defaults Saves the current system conguration settings as the custom default set.
Apply Custom Defaults
and Exit
Apply Factory Defaults
and Exit
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to current system conguration, exits Computer Setup, and reboots.
Applies the custom default settings to the computer after rebooting. Does not apply to options in
the Security menu.
Restores the factory system conguration settings to the computer after rebooting. Does not apply to
options in the Security menu.
22 Chapter 5 Computer Setup (F10) Utility
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