HP 19k Service Manual

User Guide

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of HP Company.

First Edition (March 2016)

Document Part Number: 847511-001

About This Guide

This guide provides information on monitor features, setting up the monitor, using the software and technical specifications.

WARNING! Text set off in this manner indicates that failure to follow directions

could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

Table of Contents

About This Guide

1. Product Features

2. Safety and Maintenance Guidelines

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

3. Setting Up the Monitor

Unpacking the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Installing the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting Monitor Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

High-Bandwidth Digital Content Protection (HDCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Adjusting the Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4. Operating the Monitor

Downloading the monitor driver from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Front-Panel Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using the On-Screen Display (OSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Assigning the Function buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using Auto-Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Selecting Video Input Connectors 15

Identifying Monitor Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Adjusting Screen Quality (VGA only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Power-Saver Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

A. Troubleshooting

Solving Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Getting Support from hp.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Preparing to Call Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Locating the Rating Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

B. Technical Specifications

18.5 in/47 cm Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

19.5 in/49.4 cm Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

20.7 in / 52.6 cm and 21.5 in / 54.6 cm Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preset Video Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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1. Product Features

The HP LCD (liquid crystal display) monitors have an active matrix, thin-film transistor (TFT) screen with the following features:

• Large diagonal display

• Maximum graphics resolution: 1366 x 768 @ 60Hz (18.5 in.) 1440 x 900 @ 60Hz (19.5 in.) 1920 x 1080 @ 60Hz (20.7 in. 21.5 in.)

Plus full-screen support for lower resolutions

• VGA analog signal

• DVI digital signal (Select Models)

• Easy viewing from a sitting or standing position, or while moving from one side of the monitor to the other

• Tilt adjustment

• Removable base

• Built in stereo speakers

• Security lock slot for a locking security cable (security cable sold separately)

• Plug and Play capability, if supported by your computer system

• On-Screen Display (OSD) adjustments in several languages for easy setup and screen optimization

• Power Saver to reduce energy consumption

• HDCP (High Bandwidth Digital Content Protection) on DVI input

NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To locate updates to the user guide for your product, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on screen instructions.

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2. Safety and Maintenance Guidelines

Important Safety Information

A power cord is included with the monitor. If another cord is used, use only a power source and connection appropriate for this monitor. For information on the correct power cord set to use with the monitor, refer to the Product Notices provided on your media disc, if one is included, or in your documentation kit.

WARNING! To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding feature. The grounding plug is an important safety feature.

• Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

• Disconnect power from the product by unplugging the power cord from the electrical outlet.

For your safety, do not place anything on power cords or cables. Arrange them so that no one may accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the plug.

To reduce the risk of serious injury, read the Safety and Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at

http://www.hp.com/ergo.

power cords for the computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all power strips provide surge protection; the power strips must be specifically labeled as having this ability. Use a power strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment, if surge protection fails.

Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.

cases, shelves, desks, speakers, chests, or carts may fall over and cause personal injury. Care should be taken to route all cords and cables connected to the LCD monitor so that they can not be pulled, grabbed, or tripped over.

Safety Precautions

• Use only a power source and connection compatible with this monitor, as

• Be sure the total ampere rating of the products connected to the outlet does not

• Install your monitor near a power outlet that you can easily reach. Disconnect the

CAUTION: For the protection of the monitor, as well as the computer, connect all

WARNING: LCD monitors that are inappropriately situated on dressers, book

indicated on the label/back plate of the monitor.

exceed the current rating of the electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device.

monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.

2 Chapter 2. Safety and Maintenance Guidelines ENWW

• Do not allow anything to rest on the power cord. Do not walk on the cord.

Maintenance Guidelines

To enhance the performance and extend the life of the monitor:

• Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.

• Use only a power source and connection appropriate for this monitor, as indicated on the label/back plate of the monitor.

• Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the electrical outlet, and the total ampere rating of the products connected to the cord does not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.

• Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.

• Turn the monitor off when not in use. You can substantially increase the life expectancy of the monitor by using a screen saver program and turning off the monitor when not in use

• Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered. Never push objects of any kind into cabinet slots or other openings.

• Do not drop the monitor or place it on an unstable surface.

• Do not allow anything to rest on the power cord. Do not walk on the cord.

• Keep the monitor in a well-ventilated area, away from excessive light, heat or moisture.

• When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting scratched, defaced, or broken.

Cleaning the Monitor

1. Turn off the monitor and the computer.

2. Unplug the monitor from the wall outlet or the power brick.

3. Clean the monitor plastics with a clean cloth dampened with water.

4. Clean the monitor screen with an antistatic screen cleaner.

CAUTION: Do not use benzene, thinner, ammonia, or any other volatile

substances to clean the monitor or the screen. These chemicals may damage the cabinet finish as well as the screen.

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3. Setting Up the Monitor

Unpacking the Monitor

1. Unpack the monitor. Make sure all contents are included. Store the packing box.

2. Turn off the computer and other attached devices.

3. Prepare a flat area to assemble the monitor. You may need a flat, soft, protected area for placing the monitor screen-down while preparing it for installation.

Installing the Monitor

You can install the monitor on a desktop or wall-mount it. Place the monitor in a convenient, well-ventilated location near your computer. Connect the monitor cables after you have installed the monitor.

Preparing the monitor for desktop use

1. Set the monitor screen face down on a flat, soft, protected table or desk surface with the support column overhanging the edge.

CAUTION: The screen is fragile. Avoid touching or applying pressure to the LCD

screen; doing so can cause damage.

2. Press the column onto the monitor support column until it locks in place.

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3. Press the base into the column until it locks in position.

4. Lift the monitor to an upright position and place on a flat, stable surface.

Preparing the monitor for wall-mounting

1. Check the stability of the wall-mounting fixture.

WARNING! To reduce the risk of personal injury or of damage to the equipment, check that the wall-mounting fixture is adequately installed and secured before attaching the monitor. Refer to the instructions supplied with the wall-mounting fixture and check that it is capable of supporting the monitor.

2. Disconnect the power cable and any other cables from the monitor.

3. Place the monitor face down on a flat, protected surface.

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