HP 17 (AMD) Maintenance and Service Guide
HP 17 Laptop PC (AMD)
Maintenance and Service Guide
© Copyright 2017, 2018 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Second Edition: April 2018
First Edition: April 2017
Document Part Number: 926106-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button ................................................................................................................................................ 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 21
Mass storage devices ........................................................................................................................................... 22
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Battery ............................................................................................................................................... 30
Optical drive ....................................................................................................................................... 31
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Display subcomponents (bezel, webcam, panel) ............................................................................. 35
Bottom cover ..................................................................................................................................... 39
Hard drive .......................................................................................................................................... 41
WLAN module .................................................................................................................................... 43
RTC battery ........................................................................................................................................ 45
Memory module ................................................................................................................................ 46
Solid-state drive ................................................................................................................................ 47
Solid-state drive holder and board ................................................................................................... 48
Optical drive connector ..................................................................................................................... 50
TouchPad click board ......................................................................................................................... 51
TouchPad board ................................................................................................................................. 52
USB board .......................................................................................................................................... 53
Speakers ............................................................................................................................................ 54
Fan ..................................................................................................................................................... 55
Heat sink assembly ........................................................................................................................... 56
System board .................................................................................................................................... 60
Display assembly ............................................................................................................................... 63
Power button board .......................................................................................................................... 74
Power connector ............................................................................................................................... 75
Top cover/keyboard ........................................................................................................................... 76
7 Using Setup Utility (BIOS) ............................................................................................................................. 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
Updating Setup Utility (BIOS) .............................................................................................................................. 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 78
8 Backing up, restoring, and recovering ........................................................................................................... 79
Creating recovery media and backups ................................................................................................................ 79
Creating HP Recovery media (select products only) ......................................................................... 79
Using Windows tools ........................................................................................................................................... 80
Restore and recovery ........................................................................................................................................... 81
Recovering using HP Recovery Manager ........................................................................................... 81
What you need to know before you get started ............................................................. 81
Using the HP Recovery partition (select products only) ................................................. 82
Using HP Recovery media to recover .............................................................................. 82
Changing the computer boot order ................................................................................ 83
vi
Removing the HP Recovery partition (select products only) ......................................... 84
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 85
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 85
10 Specications ............................................................................................................................................ 87
Computer specications ...................................................................................................................................... 87
43.9-cm (17.3-in) display specications ............................................................................................................. 88
Hard drive specications ..................................................................................................................................... 88
M.2 solid-state drive specications .................................................................................................................... 89
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 90
11 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ............................................................................................................................ 91
Requirements for specic countries and regions ................................................................................................ 92
12 Recycling .................................................................................................................................................. 95
Index ............................................................................................................................................................. 97
vii
viii
1 Product description
Category Description UMA Discrete
(2 GB)
Product name HP 17 Laptop PC
Model numbers: 17-ak000 – 17-ak099
Processors AMD Quad-Core processor
A12-9720P (2.7-GHz, turbo up to 3.6 GHz, 2-MB L2 cache)
A10-9620P (2.5-GHz, turbo up to 3.4 GHz, 2-MB L2 cache) √ √
AMD Dual-Core processor
A9-9420 (3.0-GHz, turbo up to 3.6 GHz, 1-MB L2 cache)
A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 1-MB L2 cache)
E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1-MB L2 cache) √
Graphics Internal graphics
AMD Radeon R7 Graphics
AMD Radeon R5 Graphics
AMD Radeon R4 Graphics
AMD Radeon R2 Graphics
Switchable discrete graphics
AMD Radeon™ M530 R17M-M1-70 with 4096 MB of dedicated video
memory
√ √ √
√ √
√ √
√ √ √
√
Discrete
(4 GB)
AMD Radeon™ M530 R17M-M1-70 with 2048 GB of dedicated video
memory
Dual graphics
AMD Radeon 535DX Dual Graphics
Support HD Decode, DX12, HDMI, and PX7
Support Optimus
Panel 16:9 Ultra Wide Aspect Ratio, 43.9-cm (17.3-in), WLED, at-at (4.0 mm),
eDP
HD+, SVA, BrightView, (1600×900); typical brightness: 220 nits (non-touch)
HD+, SVA, antiglare (1600×900), typical brightness: 220 nits (non-touch)
HD+, UWVA, BrightView, (1920×1080); typical brightness: 220 nits (touch)
FHD,, UWVA, antiglare (1920×1080), typical brightness: 300 nits (nontouch)
FHD,, UWVA, antiglare (1920×1080), typical brightness: 300 nits (touch)
Memory One SODIMM slot - non-customer accessible / non-upgradeable
DDR4-1866-MHz single channel support
√
√
√ √ √
√ √ √
√
1
Category Description UMA Discrete
(2 GB)
Two SODIMM slots - non-customer accessible / non-upgradeable √ √ √
Discrete
(4 GB)
DDR4-1866-MHz dual channel support (DDR4-2400 downgrade to
DDR4-1866)
DDR4-1866-MHz single channel support (DDR4-2400 downgrade to
DDR4-1866)
Supports up to 16 GB of system RAM in the following congurations:
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1) + (4096×1)
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.2 mm (.
28 in) thicknesses
7.2 mm/9.5 mm share the same bracket
Single HDD congurations:
2-TB, 5400-rpm, 7.2 mm/9.5 mm
1-TB, 5400-rpm, 7.2 mm/9.5 mm
500-GB, 5400-rpm, 7.2 mm
M.2 SATA-3 solid-state drive:
256-GB
128-GB
M.2 SATA congurations (TLC):
256-GB
128-GB
√ √ √
√ √
√ √ √
√ √ √
Hard drive + solid-state drive congurations:
1-TB, 5400-rpm, 9.5-mm hard drive + 128-GB M.2 SATA-3 solid-state drive
Fixed optical drive Fixed, serial SATA, 9.0-mm tray load
DVD+/-RW Double-Layer SuperMulti writer
Supports zero power optical drive
Supports M-disc
Camera and
microphone
HP TrueVision HD
HD camera (xed, no tilt with activity LED, USB 2.0, BSI sensor, f2.4, 720p by
30 frames per second)
Single digital microphone
HP Camera:
VGA camera, indicator LED, USB 2.0, f2.4, 640×480 by 30 frames per second
Single digital microphone
2 Chapter 1 Product description
√ √
√ √ √
√ √ √
Category Description UMA Discrete
(2 GB)
Discrete
(4 GB)
Audio HP Audio Control
Dual speakers
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √
Wireless networking Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Integrated wireless options with dual antennas (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo
(non-vPro)
●
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo
Adapter (non-vPro)
External media card HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
√ √ √
√ √ √
√ √ √
√ √ √
Internal Card One M.2 slot for WLAN √ √ √
Ports HDMI version 1.4 supporting 1920 ×1080 @ 60Hz
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (1)
AC Smart Pin adapter plug
Combo audio jack (headphone/microphone)
Keyboard/pointing
devices
Power requirements Battery
Keyboard
Full size standard textured island-style keyboard with numeric keypad
Full size backlit coat UV paint island-style keyboard with numeric key pad
TouchPad
TouchPad image sensor
Multitouch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
4-cell, 41-Whr, li-ion battery
√ √ √
√ √ √
√ √ √
3
Category Description UMA Discrete
(2 GB)
3-cell, 31-Whr, li-ion battery √
AC adapters: √ √ √
45 W √
65 W √ √
65 W EM √ √ √
1 meter power cord √ √ √
Discrete
(4 GB)
Security TPM 2.0
Kensington Security Lock
Operating system Preinstalled
Windows 10
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home Plus ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
Windows 10 Home Value NB EM/SL
Windows 10 Home Value NB Select Geo EM/SL
For China Market:
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For APJ SEAP Market (EM/SL):
SEAP Windows 10 Home EM/SL
SEAP Windows 10 Home Value Notebook
SEAP Windows 10 Home Plus
Ubuntu Standard
FreeDOS 2.0
√ √ √
√ √ √
Serviceability End-user replaceable parts:
AC adapter
Battery
Optical drive
4 Chapter 1 Product description
√ √ √
2 Getting to know your computer
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
tracker, or smartwatch, and provides data transfer.
(5) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
Right side 5
Component Description
(6) Optical drive eject button Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
Left side
Component Description
(1) Power connector Connects an AC adapter.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) RJ-45 (network) jack/status lights Connects a network cable.
(5) HDMI port Connects an optional video or audio device, such as a high-
(6) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
tracker, or smartwatch, and provide high-speed data transfer.
(7) Audio-out (headphone)/Audio-in (microphone)
combo jack
6 Chapter 2 Getting to know your computer
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Display
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Component Description
(1) Camera light On: The camera is in use.
(2) Camera Allows you to video chat, record video, and record still images.
(3) Internal microphone Records sound.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 9
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲
Icon Description
To use an action key, press and hold the key.
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on (select products only).
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) Speakers Produce sound.
(2) Battery lock Locks the battery in the battery bay.
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
Bottom 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) HP product name
(2) Model number
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 15
Item Component Spare part
number
(1) Display assembly [43.9-cm 17.3-in]
NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display
assembly subcomponents on page 19.
(2) Top cover/keyboard (includes TouchPad mylar; does not include TouchPad board or TouchPad click
board)
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 76.
Black 926559-xx1
Ash silver; not backlit 926560-xx1
Ash silver; backlit
NOTE: Only available in -001 (United States) and -DB1 (French Canada)
Snow white 926561-xx1
(3) TouchPad board
NOTE: The TouchPad board cable is available using spare part number 926518-001. This cable
connects from the TouchPad board to the TouchPad click board.
(4) TouchPad click board
NOTE: The TouchPad click board cable is available using spare part number 928882-001. This cable
connects from the TouchPad click board to the system board.
(5) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating system
xxxxxx-601: Windows 10
926562-xx1
926531-001
926530-001
For use in models with discrete graphics:
For use in models with UMA graphics:
(6) Display cable frame/guide 926539-001
(7) Power connector cable 810326-011
(8) Power button board
●
AMD A12-9720P processor and 4 GB of dedicated video memory 926196-xxx
●
AMD A10-9620P processor and 2 GB of dedicated video memory 926193-xxx
●
AMD A9-9420 processor and 2 GB of dedicated video memory 926194-xxx
●
AMD A6-9220 processor and 2 GB of dedicated video memory 926195-xxx
●
AMD A12-9720P processor 926188-xxx
●
AMD A10-9620P processor 926189-xxx
●
AMD A9-9420 processor 926190-xxx
●
AMD A6-9220 processor 926191-xxx
●
AMD E2-9000e processor 926192-xxx
NOTE: The power button board cable is available using spare part number 926517-001.
926529-001
16 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
(9) Fan 926724-001
Heat sink assembly (includes replacement thermal materials):
(10) For use in models with AMD Quad Core processors and discrete graphics 926904-001
(10) For use in models with AMD Dual Core processors and discrete graphics 926906-001
(11) For use in models with a fan and with AMD Quad Core processors and UMA graphics 926903-001
(11) For use in models with a fan and with AMD Dual Core processors and UMA graphics 926905-001
(12) For use in models without a fan and with AMD Dual Core processors and UMA graphics 926907-001
(13) Solid-state drive
256 GB 865902-015
128 GB 827560-046
(14) Memory module (PC4-2400)
8-GB 862398-855
4 GB 862397-855
2 GB 864271-855
(15) USB board
NOTE: The USB board cable is available using spare part number 926516-001.
(16) RTC battery 926546-001
(17) WLAN module
Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855
(18) Solid-state drive board 856614-001
(19) Solid-state drive holder 858260-001
(20) Hard drive (does not include bracket)
2-TB, 5400-rpm, 2.5 inch 912487-855
1-TB, 5400-rpm, 2.5 inch 676423-855
500-GB, 5400-rpm, 2.5 inch 683839-855
(21) Hard drive holder 905974-001
(22) Optical Drive Connector Cable Kit 926521-001
926528-001
(23) Speakers (includes left and right speakers and cable) 926558-001
(24) Battery
4-cell, 41-Whr, 2.8-Ah Li-ion 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion 919700-850
Computer major components 17
Item Component Spare part
number
(25) Bottom cover
Pike silver 926493-001
Silk gold 926494-001
Smoke gray 926495-001
Marine blue 926496-001
Amethyst purple 926497-001
Pale mint 926498-001
Champagne rose 926499-001
Jet black 926500-001
Snow white 926501-001
Empress red 926502-001
Rose gold 926503-001
(26) Rubber Kit (includes front and rear feet)
Pike silver 926547-001
Silk gold 926548-001
Smoke gray 926549-001
Marine blue 926550-001
Amethyst purple 926551-001
Champagne rose 926552-001
Jet black 926553-001
Snow white 926554-001
Empress red 926555-001
Rose gold 926556-001
Pale mint 926557-001
(27) DVD+/-RW Double-Layer SuperMulti Drive 920417-010
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 926504-001
(2) Webcam/microphone module
HD 919471-004
VGA 919472-004
(3) Touch control board (includes tape and EMI foil) 926532-001
(4) Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in])
FHD, anti glare, non-touch 798926-012
FHD, Touch On Panel (TOP) 851048-004
HD, Touch On Panel (TOP) 851049-004
HD+, BrightView, non-touch 851051-006
HD+, anti glare, non-touch 910136-004
(5) Hinge covers
Left, jet black 926533-001
Right, jet black 926534-001
Left, snow white 926535-001
Display assembly subcomponents 19
Item Component Spare part number
Right, snow white 926536-001
Left, pike silver 926537-001
Right, pike silver 926538-001
Left, rose gold 926542-001
Right, rose gold 926543-001
Left, champagne rose 926544-001
Right, champagne rose 926545-001
Left, silk gold 928883-001
Right, silk gold 928884-001
(6) Hinges (left and right) 926527-001
(7) Display cable
Touch displays 926520-001
Non-touch displays 926519-001
(8) Antennas
Dual 926424-001
Single 926425-001
(9) Display enclosure
For use in non-touch models:
For use in touch models:
●
Pike silver 926482-001
●
Silk gold 926483-001
●
Smoke gray 926484-001
●
Marine blue 926485-001
●
Amethyst purple 926486-001
●
Pale mint 926487-001
●
Champagne rose 926488-001
●
Jet black 926489-001
●
Snow white 926490-001
●
Empress red 926491-001
●
Rose gold 926492-001
●
Pike silver 933291-001
●
Silk gold 933292-001
●
Smoke gray 933293-001
●
Marine blue 933294-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
●
Amethyst purple 933295-001
●
Pale mint 933296-001
●
Champagne rose 933297-001
●
Jet black 933298-001
●
Snow white 933299-001
●
Empress red 933300-001
●
Rose gold 933301-001
Miscellaneous parts
Component Spare part number
HP Smart AC adapter
45-W 741553-850
65-W 710412-001
65-W EM 913691-850
Power cord (3-pin, black, 1.0-m) for use in:
For use in Australia 920688-011
For use in Denmark 920688-007
For use in Europe 920688-005
For use in North America 920688-001
For use in Switzerland 920688-009
For use in the United Kingdom 920688-006
Rubber Kit (includes front and rear feet)
Pike silver 926547-001
Silk gold 926548-001
Smoke gray 926549-001
Marine blue 926550-001
Amethyst purple 926551-001
Champagne rose 926552-001
Jet black 926553-001
Snow white 926554-001
Empress red 926555-001
Rose gold 926556-001
Pale mint 926557-001
Miscellaneous parts 21
Component Spare part number
Screw Kit 926725-001
HDMI to VGA adapter 701943-001
Mass storage devices
Item Component Spare part number
(1) DVD+/-RW Double-Layer SuperMulti Drive 920417-010
(2) Optical drive bezel
Pike silver 926505-001
Silk gold 926506-001
Smoke gray 926507-001
Marine blue 926508-001
Amethyst purple 926509-001
Pale mint 926510-001
22 Chapter 3 Illustrated parts catalog
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