HP 17 Laptop PC
Maintenance and Service Guide
© Copyright 2018 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L19677-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Cables ................................................................................................................................................................... 19
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 27
Electrostatic discharge damage ........................................................................................................ 27
Packaging and transporting guidelines .......................................................................... 28
Workstation guidelines ................................................................................................... 28
Equipment guidelines ..................................................................................................... 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
vii
Optical drive ....................................................................................................................................... 31
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 34
Component replacement procedures .................................................................................................................. 34
Bottom cover ..................................................................................................................................... 35
Battery ............................................................................................................................................... 37
Memory .............................................................................................................................................. 39
Hard drive .......................................................................................................................................... 41
Optane memory module ................................................................................................................... 43
Solid-state drive ................................................................................................................................ 44
Solid-state drive bracket and connector board ................................................................................ 45
WLAN module .................................................................................................................................... 46
System board hook ........................................................................................................................... 47
USB board .......................................................................................................................................... 48
Optical drive board ............................................................................................................................ 49
TouchPad button board ..................................................................................................................... 50
TouchPad module .............................................................................................................................. 51
Power connector cable (DC-in) .......................................................................................................... 53
Fan ..................................................................................................................................................... 54
Heat sink assembly ........................................................................................................................... 55
System board .................................................................................................................................... 59
Speakers ............................................................................................................................................ 63
Display assembly ............................................................................................................................... 64
Top cover with keyboard ................................................................................................................... 73
7 Using Setup Utility (BIOS) ............................................................................................................................. 74
Starting Setup Utility (BIOS) ................................................................................................................................ 74
Updating Setup Utility (BIOS) .............................................................................................................................. 74
Determining the BIOS version ........................................................................................................... 74
Downloading a BIOS update .............................................................................................................. 75
8 Using HP PC Hardware Diagnostics ................................................................................................................ 76
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 76
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 76
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 77
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 77
Installing HP PC Hardware Diagnostics Windows ............................................................................. 77
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 77
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 78
viii
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 78
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 78
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 78
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 79
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 79
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 79
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 79
9 Backing up, restoring, and recovering ........................................................................................................... 81
Creating recovery media and backups ................................................................................................................ 81
Creating HP Recovery media (select products only) ......................................................................... 81
Using Windows tools ........................................................................................................................................... 82
Restore and recovery ........................................................................................................................................... 83
Recovering using HP Recovery Manager ........................................................................................... 83
What you need to know before you get started ............................................................. 83
Using the HP Recovery partition (select products only) ................................................. 84
Using HP Recovery media to recover .............................................................................. 84
Changing the computer boot order ................................................................................ 85
Removing the HP Recovery partition (select products only) ......................................... 86
............................................................................................................................ 79
10 Specications ............................................................................................................................................ 87
Computer specications ...................................................................................................................................... 87
43.9-cm (17.3-in) display specications ............................................................................................................. 88
M.2 SATA solid-state drive specications ............................................................................................................ 88
M.2 PCIe solid-state drive specications ............................................................................................................ 89
Hard drive specications ..................................................................................................................................... 90
11 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ............................................................................................................................ 91
Requirements for specic countries and regions ................................................................................................ 91
12 Recycling .................................................................................................................................................. 93
Index ............................................................................................................................................................. 94
ix
x
1 Product description
Category Description
Product Name HP 17 Laptop PC
Model numbers:
17-by0000~17-by0999
17g-cr0000~17g-cr0999
17q-cs0000~17q-cs0999
17t-by000
Processor 8th-generation Intel® Core™ processors:
Intel Core i7-8550U
Intel Core i5-8250U
Intel Core i3-8130U
7th-generation Intel Core processors:
Intel Core i7-7500U
Intel Core i3-7020U
Intel Pentium® and Celeron® processors:
Intel Pentium SilverN5000
Intel Celeron N4000
Graphics Supports HD decode, DX12, HDMI
Internal graphics:
Intel UHD Graphics 620 (8th generation Intel processors)
Intel UHD Graphics 605 (Intel Pentium processors)
Intel UHD Graphics 600 (Intel Celeron processors)
Intel HD Graphics 620 (7th generation Intel processors)
External graphics:
AMD Radeon 530 with up to 4 GB of dedicated video memory
AMD Radeon 530 with up to 2 GB of dedicated video memory
AMD Radeon 520 with up to 2 GB of dedicated video memory
Panel 43.9-cm (17.3-in), WLED, eDP, at:
High denition+ (HD+)(1600×900), BrightView, SVA, 220 nits
HD+ (1600×900), anti glare, SVA, 220 nits
HD+ (1600×900), BrightView, SVA, 220 nits, Touch on Panel (TOP)
1
Category Description
Full high-denition (FHD) (1920×1080), anti glare, UWVA, 300 nits
Touch solution with bezel, multi-touch enabled
Memory Two memory module slots (7th and 8th generation Intel Core processors):
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (8th generation Intel processors)
DDR4-2133 dual channel support (7th generation Intel processors)
Supports up to 16 GB of system RAM in the following congurations:
●
16384 MB (8192 MB×2)
●
12288 MB (8192 MB×1 + 4096 MB×1)
●
8192 MB (8192 MB×1)
●
4096 MB (4096 MB×1)
One memory module slot (Intel Pentium and Celeron processors):
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support
Supports up to 8 GB of system RAM in the following congurations:
●
8192 MB (8192 MB×1)
●
4096 MB (4096 MB×1)
Primary storage Single hard drive congurations, 6.35 cm (2.5-in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives:
2 TB, 5400 rpm, 9.5 mm
2 TB, 5400 rpm, 7.2 mm
1 TB, 5400 rpm, 9.5 mm
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, solid-state drives:
256 GB, TLC
128 GB, TLC
PCIe, NVMe, M.2 solid-state drives (7th and 8th generation Intel Core processors):
512 GB
256 GB
Dual storage congurations (7th and 8th generation Intel Core processors):
256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive
2 Chapter 1 Product description
256 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
Optane conguration (Intel 7th and 8th generation processors with UMA graphics memory):
Category Description
16 GB, PCIe, Optane solid-state drive + 1 TB, 5400 rpm hard drive
Optical drive 9.0 mm tray load - SATA - Fixed (not modular)
DVD+/-RW Double-Layer Writer
Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Single digital microphone
HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4
640×480 by 30 frames per second
Single digital microphone
Audio Audio Application Name: HP Audio Control
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Wireless networking Compatible with Miracast-certied devices
Integrated Wireless options with dual antennas (M.2/PCIe):
Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Integrated Wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11 ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Push-pull insertion/removal
Internal card expansion One M.2 slot for solid-state drive (7th and 8th generation Intel Core processors)
One M.2 slot for WLAN
Ports USB 2.0 port (right side)
(2) USB 3.1 Gen 1 ports (left side)
HDMI v1.4b supporting: up to 1920×1080 @ 60Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external monitor connected)
RJ-45/Ethernet
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard:
Full-size, textured, island-style keyboard with numeric keypad
Full-size, two coat paint, backlit, island-style keyboard with numeric keypad (tranquil pink, pale rose
gold, and white do not have backlight)
3
Category Description
Full-size, four coat paint, backlit, island-style keyboard with numeric keypad
TouchPad:
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled by default
Power requirements Battery:
3-cell Prismatic/Polymer battery, 41 Whr
Supports battery fast charge
AC adapter, barrel type:
65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)
65 W Smart, nPFC, 4.5 mm, EM
45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)
Power cord (C5):
1 m, conventional
Security Kensington Security Lock
Supports Trusted Platform Module (TPM) 2.0
Operating system FreeDOS 2.0
Windows 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 QVC
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Value India Market (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language (Intel Pentium and Celeron processors only)
Windows 10 Home 64 Value Notebook Single Language SEAP
Windows 10 Home 64 Value Notebook Single Language select GEO (Intel Pentium and Celeron processors
only)
Windows 10 Home 64 Value Notebook Web/Kiosk
Windows 10 Home 64 Web/Kiosk
Windows 10 Pro 64
Serviceability End user replaceable parts:
4 Chapter 1 Product description
AC adapter
Optical drive
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or
(5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
smartwatch, and provides data transfer.
optical disc.
(6) Optical drive eject button Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
Right side 5
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) RJ-45 (network) jack/status lights Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as a high-
(5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
(6) Audio-out (headphone)/Audio-in (microphone)
combo jack
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
tracker, or smartwatch, and provide high-speed data transfer.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon..
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My PC, select the Specications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
On: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 9
Button and speakers
Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Vent Enables airow to cool internal components.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲
Right-click the Power icon , and then select Power
Options.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
10 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
(2) fn key Executes specic functions when pressed in combination with
the fn key.
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 11.
▲
Icon Description
To use an action key, press and hold the key.
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 Getting to know your computer
Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
Bottom 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●
Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
Computer major components 15
Item Component Spare part number
(1) Display
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are
available.
For spare part information, see Display assembly subcomponents on page 20.
(2) Top cover/keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 73.
Keyboard, no backlight, jet black L22751-xx1
Keyboard, no backlight, snow white L22752-xx1
Keyboard, no backlight, ash silver L22750-xx1
Keyboard, backlit, ash silver L22749-xx1
Keyboard, no backlight, tranquil pink (available only with -001 United States keyboards) L26985-001
Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States
keyboards)
Keyboard, no backlight, iridescent ceramic white (available only with -001 United States
keyboards)
Keyboard, backlit, tranquil pink (available only with -001 United States keyboards) L28089-001
Keyboard, backlit, iridescent pale rose gold (available only with -001 United States
keyboards)
Not spared
L26986-001
L26987-001
L28090-001
Keyboard, backlit, iridescent ceramic white (available only with -001 United States
keyboards)
(3) TouchPad module L28085-001
(4) TouchPad button board L22539-001
(5) Speakers (includes cable) L22580-001
(6) Power connector cable (DC-in) L22528-001
(7) System board hook L22748-001
(8) System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
For use in models with discrete graphics memory:
●
Intel Core i7-8550U processor with 4 GB of AMD Radeon 530 graphics memory L22746-xx1
●
Intel Core i5-8250U processor with 2 GB of AMD Radeon 530 graphics memory L22747-xx1
●
Intel Core i5-8250U processor with 2 GB of AMD Radeon 520 graphics memory L22742-xx1
●
Intel Core i7-7500U processor with 2 GB of AMD Radeon 520 graphics memory L22743-xx1
L28091-001
●
Intel Core i3-7020U processor with 2 GB of AMD Radeon 520 graphics memory L22744-xx1
●
Intel Pentium N5000 processor with 2 GB of AMD Radeon 520 graphics memory L22745-xx1
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in models with UMA graphics memory:
(9) Optical drive board L22540-001
(10) USB board L22538-001
(11) Solid-state drive
(12) Memory modules (2400 MHz DDR4)
8 GB 862398-855
4 GB 862397-855
(13) WLAN module
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO
●
Intel Core i7-8550U processor L22735-xx1
●
Intel Core i5-8250U processor L22736-xx1
●
Intel Core i3-8130U processor L22737-xx1
●
Intel Core i7-7500U processor L22738-xx1
●
Intel Core i3-7020U processor L22739-xx1
●
Intel Pentium N5000 processor L22740-xx1
●
Intel Celeron N4000 processor L22741-xx1
NOTE: For spare part information, see Mass storage devices on page 22.
supported)
924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO
supported)
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005
(14) Fan L22529-001
Fan insert (for use in models without a fan; not illustrated) L29669-001
Heat sink
(15) For use in models with Intel Core processors and discrete graphics L22531-001
(16) For use in models with Intel Core processors and integrated UMA graphics L22530-001
(17) For use in fanless models with Intel Pentium and Celeron processors L22532-001
(18) Battery (3-cell, 48 WHr) L11119-855
(19) Hard drive
NOTE: For spare part information, see Mass storage devices on page 22.
(20) Solid-state drive bracket L22535-001
(21) Solid-state drive board L24487-001
(22) DVD+/-RW Double-Layer Writer L22537-001
(23) Bottom cover
Jet black L22515-001
L17365-005
Computer major components 17
Item Component Spare part number
Natural silver L22508-001
Pale gold L22509-001
Scarlet red L22510-001
Twilight blue L22513-001
Smoke gray L22512-001
Snow white L22516-001
Serenity mint L22511-001
Maroon burgundy L22514-001
Tranquil pink L25492-001
Iridescent pale rose gold L25493-001
Iridescent ceramic white L25494-001
(24) Rubber feet
Front feet:
Rear feet:
●
Jet black L22565-001
●
Snow white L22567-001
●
Serenity mint L22569-001
●
Pale gold L22571-001
●
Scarlet red L22573-001
●
Twilight blue L22575-001
●
Maroon burgundy L22577-001
●
Tranquil pink L25501-001
●
Jet black L22566-001
●
Snow white L22568-001
●
Serenity mint L22570-001
●
Pale gold L22572-001
●
Scarlet red L22574-001
●
Twilight blue L22576-001
●
Maroon burgundy L22578-001
●
Tranquil pink L25502-001
18 Chapter 3 Illustrated parts catalog
Cables
Item Component Spare part number
(1) USB board cable L22522-001
(2) TouchPad cable L22525-001
(3) TouchPad button board cable L22523-001
(4) Hard drive cable L22526-001
(5) Solid-state drive cable L22527-001
(6) Optical drive board cable L22524-001
(7) Display cable, touch, HD L22521-001
(8) Display cable, non-touch
FHD panel L22520-001
HD panel L22519-001
Cables 19
Display assembly subcomponents
Item Component Spare part number
(1) Hinge cover
Jet black L22559-001
Natural silver L22552-001
Pale gold L22553-001
Scarlet red L22554-001
Twilight blue L22557-001
Smoke gray L22556-001
Snow white L22560-001
Serenity mint L22555-001
Maroon burgundy L22558-001
Tranquil pink L25498-001
Iridescent pale rose gold L25499-001
Iridescent ceramic white L25500-001
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(2) Display bezel
Non-touch models L22517-001
Touch models L22518-001
(3) Display panel
HD, BrightView, SVA, non-touch L22561-001
HD, anti glare, SVA, non-touch L22562-001
HD, BrightView, SVA, touch-on panel (TOP) L22563-001
FHD, anti glare, UWVA, non-touch L22564-001
(4) Hinge Kit (includes left and right hinges) L22536-001
(5) Touch control board L22541-001
(6) Camera module
HD camera L22587-001
VGA camera L22588-001
Display cable
(7) Non-touch, HD L22519-001
Non-touch, FHD (not illustrated) L22520-001
(8) Touch, HD (not illustrated) L22521-001
(9) WLAN antenna cable (included in Antenna Kit)
Single antenna L22498-001
Dual antennas L22497-001
(10) Back cover
Jet black L22506-001
Natural silver L22499-001
Pale gold L22500-001
Scarlet red L22501-001
Twilight blue L22504-001
Smoke gray L22503-001
Snow white L22507-001
Serenity mint L22502-001
Twilight blue L22504-001
Maroon burgundy L22505-001
Tranquil pink L25489-001
Iridescent pale rose gold L25490-001
Iridescent ceramic white L25491-001
Display assembly subcomponents 21
Mass storage devices
Item Component Spare part number
(1) Hard drive cover L22534-001
(2) Hard drive, 7 mm
2 TB, 5400 rpm 912487-855
1 TB, 5400 rpm 762990-005
500 GB, 5400 rpm 778186-005
(3) Hard drive cable L22526-001
(4) Solid-state drive (M.2)
512 GB, PCIe, NVMe L22584-001
256 GB, PCIe, NVMe L22583-001
256 GB, SATA-3, TLC L22582-001
128 GB, SATA-3, TLC L22581-001
Optane memory module, 16 GB L22585-001
22 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(5) Solid-state drive board L24487-001
(6) Solid-state drive bracket L22535-001
(7) DVD+/-RW Double-Layer Writer L22537-001
(8) Optical drive bracket L22533-001
(9) Optical drive bezel
Natural silver L22543-001
Pale gold L22544-001
Scarlet red L22545-001
Serenity mint L22546-001
Smoke gray L22547-001
Twilight blue L22548-001
Maroon burgundy L22549-001
Jet black L22550-001
Snow white L22551-001
Tranquil pink L25495-001
Iridescent pale rose gold L25496-001
Iridescent ceramic white L25497-001
Mass storage devices 23
Miscellaneous parts
Component Spare part number
AC adapter
65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001
65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001
Power cord, C5, conventional, 1.0 m
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Japan L19365-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
Power adapter, C5, for use in Japan 226768-001
Screw Kit L22579-001
HP HDMI to VGA Adapter 701943-001
24 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Phillips P1 magnetic screwdriver
●
Plastic, non-marking pry tool
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Tools required 25
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
26 Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 27
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 29
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
Description Spare part number
DVD+/-RW Double-Layer Writer L22537-001
Optical drive bracket L22533-001
Optical drive bezel
Natural silver L22543-001
Pale gold L22544-001
Scarlet red L22545-001
Serenity mint L22546-001
Smoke gray L22547-001
Twilight blue L22548-001
Maroon burgundy L22549-001
Jet black L22550-001
Snow white L22551-001
Tranquil pink L25495-001
Iridescent pale rose gold L25496-001
Iridescent ceramic white L25497-001
Before removing the optical drive, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the optical drive:
1. Remove the Phillips M2.5×6.0 screw (1) that secures the drive to the computer.
Component replacement procedures 31
2. Slide the optical drive out of the computer (2).
3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0×3.0
screw (1), and the remove the bracket from the drive (2).
4. If it necessary to remove the bezel from the front of the optical drive:
a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel
rotates outward (2).
b. Press the tab to release the bezel from the drive (3).
c. Rotate the side of the bezel (4), and then remove it (5).
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 33
6 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover
Description Spare part number
Bottom cover:
●
Jet black L22515-001
●
Natural silver L22508-001
●
Pale gold L22509-001
●
Scarlet red L22510-001
●
Twilight blue L22513-001
●
Smoke gray L22512-001
●
Snow white L22516-001
●
Serenity mint L22511001
●
Maroon burgundy L22514-001
●
Tranquil pink L25492-001
●
Iridescent pale rose gold L25493-001
●
Iridescent ceramic white L25494-001
Front feet:
●
Jet black L22565-001
●
Snow white L22567-001
●
Serenity mint L22569-001
●
Pale gold L22571-001
●
Scarlet red L22573-001
●
Twilight blue L22575-001
●
Maroon burgundy L22577-001
●
Tranquil pink L25501-001
Rear feet:
●
Jet black L22566-001
●
Snow white L22568-001
●
Serenity mint L22570-001
●
Pale gold L22572-001
●
Scarlet red L22574-001
●
Twilight blue L22576-001
●
Maroon burgundy L22578-001
●
Tranquil pink L25502-001
Component replacement procedures 35
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 31).
Remove the bottom cover:
1. Peel the rubber feet o the bottom of the computer (1).
2. Remove the nine Phillips M2.5×6.0 screws (2) and the two Phillips broad head M2.0×2.0 screws (3) from
the optical drive bay.
3. Starting near the optical drive bay (1), pry the bottom cover up to remove it (2).
Reverse this procedure to install the bottom cover.
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Battery
Description Spare part number
Battery (3-cell, 48 Wr) L11119-855
Before removing the battery, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
Remove the battery:
1. Remove the four Phillips M2.0×3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.
When installing the battery, be sure to install screws in the proper locations. The following image shows the
locations around the battery that have holes but do NOT require screws.
Component replacement procedures 37
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory
Description Spare part number
Memory module, 8 GB 862398-855
Memory module, 4 GB 862397-855
Before removing the memory modules, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
Component replacement procedures 39
3. Gently press down on the module edges until the side retention clips snap into place (3).
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
Description Spare part number
Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855
Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005
Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005
Hard drive cover L22534-001
Before removing the hard drive, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the hard drive:
unplugging the AC adapter from the computer.
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Lift the hard drive out of the computer (2).
Component replacement procedures 41
3. If it is necessary to disassemble the hard drive, pull the connector o the rear of the drive (1), and then
lift the cover o the drive (2).
Reverse this procedure to reassemble and install the hard drive.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optane memory module
IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state
drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the
computer.
Description Spare part number
Optane memory module, 16 GB Lxxxxx-001
Before removing the Optane memory module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the Optane memory module:
▲
Remove the Phillips M2.0×3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the Optane memory module.
Component replacement procedures 43
Solid-state drive
IMPORTANT: The M.2 connector that supports a solid-state drive can also support an Optane memory
module. You cannot simultaneously install both an Optane memory module and a solid-state drive in the
computer.
Description Spare part number
512 GB, PCIe, NVMe L22584-001
256 GB, PCIe, NVMe L22583-001
256 GB, SATA-3, TLC L22582-001
128 GB, SATA-3, TLC L22581-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the solid-state drive:
▲
Remove the Phillips M2.0×3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the solid-state drive.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Solid-state drive bracket and connector board
Description Spare part number
Solid-state drive bracket L22535-001
Solid-state drive connector board L22542-001
Solid-state drive cable L22527-001
Before removing the solid-state drive bracket and connector board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
7. Remove the solid-state drive (see Solid-state drive on page 44).
Remove the solid-state drive bracket and connector board:
1. Disconnect the cable from the system board ZIF connector (1).
2. Remove the two Phillips M2.0×3.0 screws (2) that secure the board and bracket to the computer.
3. Remove the board from the computer (3).
4. Remove the bracket from the computer (4).
Reverse this procedure to install the solid-state drive bracket and connector board.
Component replacement procedures 45
WLAN module
Description Spare part number
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005
Before removing the WLAN, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the WLAN module:
1. Disconnect the two antenna cables from the module (1).
2. Remove the Phillips M2.0×3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WLAN module.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board hook
Description Spare part number
System board hook L22748-001
Before removing the system board hook, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the system board hook:
1. Remove the Phillips M2.0×3.0 screw (1) that secures the hook to the computer.
2. Remove the system board hook from the computer (2).
Reverse this procedure to install the system board hook.
Component replacement procedures 47
USB board
Description Spare part number
USB board L22538-001
USB board cable L22522-001
Before removing the USB board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0×3.0 screws (2), and then remove the board from the computer (3).
computer on, and then shut it down through the operating system.
Reverse this procedure to replace the USB board.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optical drive board
Description Spare part number
Optical drive board L22540-001
Optical drive board cable L22524-001
Before removing the optical drive board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the optical drive board:
1. Disconnect the cable from the ZIF connector on the optical drive board (1).
2. Remove the two Phillips M2.0×3.0 screws (2), and then remove the board from the computer (3).
Reverse this procedure to replace the optical drive board.
Component replacement procedures 49
TouchPad button board
Description Spare part number
TouchPad button board L22539-001
TouchPad button board cable L22523-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the TouchPad button board:
1. Disconnect the cable from the ZIF connector on the TouchPad button board (1).
2. Lift the cable to remove it from the adhesive that secures it to the board (2).
3. Remove the two Phillips M2.0×2.0 screws (3) that secure the board to the computer.
4. Remove the TouchPad button board from the computer (4).
Reverse this procedure to install the TouchPad button board.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad module
Description Spare part number
TouchPad module L28085-001
TouchPad module cable L22525-001
Before removing the TouchPad module, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
To remove the TouchPad module:
1. Disconnect the cable from the ZIF connector on the TouchPad (1).
2. Lift the tape from the TouchPad (2).
3. Lift the tape up to gain access to the TouchPad (3).
4. Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the
adhesive that secures it to the top cover (1)
Component replacement procedures 51
5. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (2).
NOTE: The TouchPad module may be very tight and dicult to remove.
Reverse this procedure to install the TouchPad module.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable (DC-in)
Description Spare part number
Power connector cable L22528-001
Before removing the power connector cable, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the power connector cable:
1. Remove the two Phillips M2.5×6.0 screws from the right display hinge (1), and then rotate the hinge up
from on top of the power connector (2).
2. Disconnect the power connector cable from the system board (3).
3. Remove the power connector cable from the computer (4).
Reverse this procedure to install the power connector cable.
Component replacement procedures 53
Fan
Description Spare part number
Fan L22529-001
Before removing the fan, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the two Phillips M2.5×3.0 screws (2) that secure the fan to the computer.
3. Lift the fan from the computer (3).
Reverse this procedure to install the fan.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
Description Spare part number
Heat sink for use in models with Intel Core processors and integrated UMA graphics L22531-001
Heat sink for use in models with Intel Core processors and discrete graphics L22530-001
Heat plate for use in fanless models with Intel Pentium and Celeron processors L22532-001
Before removing the heat sink, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
To remove the heat sink assembly from products with integrated UMA graphics:
1. In the order indicated on the heat sink assembly, remove the four Phillips M2.0×3.0 screws (1) that
secure the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).
Component replacement procedures 55
3. Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system
board component (2) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.
To remove the heat sink assembly from products with discrete graphics:
1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure
the heat sink to the computer.
2. Lift the heat sink assembly from the computer (2).
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system
board components (2)(4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.
To remove the heat plate from fanless models:
1. In the order indicated on the heat plate, remove the four Phillips M2.0×3.0 screws (1) that secure the
heat plate to the computer.
2. Lift the heat plate from the computer (2).
Component replacement procedures 57
3. Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system
board component (2) each time the heat plate is removed. Replacement thermal material is included
with the heat pltae and system board spare part kits.
Reverse this procedure to install the heat plate or heat sink assembly.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Description Spare part number
System board for use in models with discrete graphics memory:
●
Intel Core i7-8550U processor with 4 GB of AMD Radeon 530 graphics memory L22746-xx1
●
Intel Core i5-8250U processor with 2 GB of AMD Radeon 530 graphics memory L22747-xx1
●
Intel Core i5-8250U processor with 2 GB of AMD Radeon 520 graphics memory L22742-xx1
●
Intel Core i7-7500U processor with 2 GB of AMD Radeon 520 graphics memory L22743-xx1
●
Intel Core i3-7020U processor with 2 GB of AMD Radeon 520 graphics memory L22744-xx1
●
Intel Pentium N5000 processor with 2 GB of AMD Radeon 520 graphics memory L22745-xx1
System board for use in models with UMA graphics memory:
●
Intel Core i7-8550U processor L22735-xx1
●
Intel Core i5-8250U processor L22736-xx1
●
Intel Core i3-8130U processor L22737-xx1
●
Intel Core i7-7500U processor L22738-xx1
●
Intel Core i3-7020U processor L22739-xx1
●
Intel Pentium N5000 processor L22740-xx1
●
Intel Celeron N4000 processor L22741-xx1
Before removing the system board, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the following components:
a. Optical drive (see Optical drive on page 31)
b. Bottom cover (see Bottom cover on page 35)
c. Battery (see Battery on page 37)
d. Hard drive (see Hard drive on page 41)
e. Solid-state drive (see Solid-state drive on page 44) or Optane memory module (see Optane
memory module on page 43)
f. WLAN module (see WLAN module on page 46)
Component replacement procedures 59
g. Memory modules (see Memory on page 39)
h. Fan (see Fan on page 54)
Remove the system board:
IMPORTANT: Make special note of each screw size and location during removal and replacement
1. Disconnect the following cables from the system board:
(1): Backlight cable
(2): Optical drive board cable
(3): Hard drive cable
(4): Keyboard cable
(5): TouchPad cable
(6): TouchPad button board cable
(7): Display cable
(8): Speaker cable
(9): Power connector cable
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the ve Phillips M2.0×3.0 screws that secure the system board to the computer.
3. Lift the right side of the system board (1), and then turn the system board upside down (2) to access the
connector underneath.
Component replacement procedures 61
4. Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the
system board from the computer (2).
Reverse this procedure to install the system board.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
7. Remove the system board (see System board on page 59).
Remove the speakers:
1. Remove the antenna cables from the clips in the left speaker (1).
2. Remove the speaker cable from the clips built into the computer (2), and then remove the speakers from
Description Spare part number
Speaker Kit L22580-001
unplugging the AC adapter from the computer.
the computer (3).
Reverse this procedure to install the speakers.
Component replacement procedures 63
Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the optical drive (see Optical drive on page 31).
5. Remove the bottom cover (see Bottom cover on page 35).
6. Remove the battery (see Battery on page 37).
Remove the display assembly:
1. Disconnect the antenna cables from the WLAN module (1).
2. Remove the antenna cables from the clips in the speaker and fan (2).
3. Disconnect the display cable from the system board (3).
4. Remove the four Phillips M2.5×6.0 screws (1) from the display hinges.
5. Rotate the hinges upward (2).
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
6. Separate the display from the computer (3).
Remove the display assembly subcomponents:
1. If it is necessary to replace the display bezel:
a. If you need to remove the display bezel, ex the top (1) of the bezel, the inside edges of the left
and right sides (2), and then the bottom (3) of the bezel until it disengages from the display
enclosure.
b. Remove the bezel (4).
The display bezel is available using spare part number L22517-001 for non-touch models and
L22518-001 for touch models.
2. If it is necessary to replace the camera/microphone module:
Component replacement procedures 65
a. Detach the camera module (1) from the display back cover. (The module is attached with double-
sided adhesive.)
b. Disconnect the cable (2) from the camera/microphone module.
The HD camera module is available using spare part number L22587-001. The VGA camera module
is available using spare part number L22588-001.
3. If it is necessary to replace the display panel:
a. Non-touch panel:
Remove the four Phillips M2.0×3.0 screws that secure the panel to the display enclosure.
Touch panel:
b. Disconnect the cable from the touch board (1).
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Remove the four Phillips M2.0×3.0 screws that secure the panel to the display enclosure (2).
d. Swing the top edge of the display panel forward and position the panel upside down next to the
display enclosure (1).
e. Release the adhesive support strip (2) that secures the display panel cable connector to the
display panel.
f. Disconnect the display panel cable (3) from the display panel.
g. Remove the display panel.
Raw display panels are available using the following spare part numbers:
Component replacement procedures 67
L22561-001: HD, BrightView, non-touch
L22562-001: HD, anti glare, non-touch
L22563-001: HD, touch-on panel (TOP)
L22564-001: FHD, anti glare, non-touch
4. If it is necessary to replace the touch control board from the display:
a. Disconnect the cables from the two ZIF connectors on the touch control board (1).
b. Pull the board to disengage it from the adhesive used to secure it to the cables (2).
The touch control board is available using spare part number L22539-001 for models with an HD
display panel and L23195-001 for models with an FHD display panel.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the
display enclosure, and then remove the hinge cover from the display enclosure.
Hinge covers are available using the following spare part numbers:
L22559-001: Jet black
L22552-001: Natural silver
L22553-001: Pale gold
L22554-001: Scarlet red
L22557-001: Twilight blue
L22556-001: Smoke gray
L22560-001: Snow white
L22555-001: Serenity mint
L22558-001: Maroon burgundy
L25498-001: Tranquil pink
L25499-001: Iridescent pale rose gold
L25500-001: Iridescent ceramic white
When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips
snap into place along the bottom of the display cover.
6. If it is necessary to replace the display hinges:
a. Remove the six Phillips M2.5×2.5 broad head screws (1) from the bottom of the hinges.
Component replacement procedures 69
b. Remove the display hinges (2).
The display hinges are available using spare part number L22536-001.
7. If it is necessary to replace the display panel cable:
a. Release the cable from the retention clips and routing channel built into the bottom edge and side
of the display enclosure (1).
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Remove the display panel cable (2).
The display panel cable is available using the following spare part numbers:
L22519-001: HD, non-touch display
L22520-001: FHD, non-touch display
L22521-001: HD, touch display
8. If it is necessary to replace the wireless antenna cables and transceivers:
a. Release the wireless antenna cables from the retention clips and routing channel built into the
sides of the display enclosure (1).
b. Release the antenna from the display enclosure (2).
Antennas are available using spare part number L22498-001 for single antenna models and
L22497-001 for dual antenna models.
Use the following image to determine proper cable routing in the display of the antenna cable (1) and display
cable (2).
Component replacement procedures 71
The display rear cover is available using the following spare part numbers:
L22506-001: Jet black
L22499-001: Natural silver
L22500-001: Pale gold
L22501-001: Scarlet red, for models with an HD display panel
L22504-001: Twilight blue
L22503-001: Smoke gray
L22507-001: Snow white
L22502-001: Serenity mint
L22505-001: Maroon burgundy
L25489-001: Tranquil blue
L25491-001: Iridescent ceramic white
L25490-001: Iridescent pale rose gold
Reverse these procedures to reassemble and install the display assembly components.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Top cover with keyboard
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Description Spare part number
Keyboard, no backlight, jet black L22751-xx1
Keyboard, no backlight, snow white L22752-xx1
Keyboard, no backlight, ash silver L22750-xx1
Keyboard, backlit, ash silver L22749-xx1
Keyboard, no backlight, tranquil pink (available only with -001 United States keyboards) L26985-001
Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States keyboards) L26986-001
Keyboard, no backlight, iridescent ceramic white (available only with -001 United States keyboards) L26987-001
Keyboard, backlit, tranquil pink (available only with -001 United States keyboards) L28089-001
Keyboard, backlit, iridescent pale rose gold (available only with -001 United States keyboards) L28090-001
Keyboard, backlit, iridescent ceramic white (available only with -001 United States keyboards) L28091-001
For use in country
or region
Belgium -A41 Italy -061 South Korea -AD1
Bulgaria -261 Latin America -161 Spain -071
Canada -DB1 The Netherlands -B31 Switzerland -BG1
Denmark, Finland, and
Norway
France -051 Romania -271 Thailand -281
Germany -041 Russia -251 Turkey -141
Greece -151 Saudi Arabia -171 United Kingdom -031
Hungary -211 Slovenia -BA1 United States -001
Israel -BB1
Spare part
number
-DH1 Portugal -131 Taiwan -AB1
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Component replacement procedures 73
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 74).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 75.
74 Chapter 7 Using Setup Utility (BIOS)
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 75
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 76.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.
Downloading HP PC Hardware Diagnostics Windows
●
The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
●
You must use a Windows computer to download this tool because only .exe les are provided.
76 Chapter 8 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
3. Select Run.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, and then enter the product name or number.
3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB ash drive, download it to a USB ash drive.
4. Select Run.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲
Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, doubleclick the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
Using HP PC Hardware Diagnostics UEFI 77
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 78.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
●
HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
●
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
●
The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
78 Chapter 8 Using HP PC Hardware Diagnostics
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, enter the product name or number, select your computer, and then
select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
●
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
●
Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
●
Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 79
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
80 Chapter 8 Using HP PC Hardware Diagnostics
9 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 81. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 82.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 83.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 81
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 82.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
–
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
–
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
–
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
–
Be sure that the computer is connected to AC power before you begin creating the recovery media.
–
The creation process can take an hour or more. Do not interrupt the creation process.
–
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 83.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
82 Chapter 9 Backing up, restoring, and recovering
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 83. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 81.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 83.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 86.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 81.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 81.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 81.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 83
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
‒ or –
●
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 85.
3. Follow the on-screen instructions.
84 Chapter 9 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 85
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 81.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
86 Chapter 9 Backing up, restoring, and recovering
10 Specications
Computer specications
Metric U.S.
Dimensions
Length 272.2 mm 10.72 in
Width 414.8 mm 16.33 in
Height 24.5 mm 0.97 in
Weight (lowest conguration)
HDD: add 36.6 g (0.08 lbs)
HDD+SSD: add 44.6 g (0.10 lbs)
Fan: add 65.6 g (0.14 lbs)
Touch display: add 100 g (0.22 lbs)
Input power
Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W
Operating current 4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
2.45 kg 5.41 lbs
Computer specications 87
43.9-cm (17.3-in) display specications
Metric U.S.
Active diagonal size 43.9-cm 17.3-in
Resolution FHD: 1920×1080
HD+: 1600×900
Surface treatment Anti-glare
BrightView
Brightness 220 nits (HD+)
300 nits (FHD)
Viewing angle SVA (HD+ panels)
UWVA (FHD panels)
Backlight LED
Aspect ratio 16:9
Display panel interface eDP
M.2 SATA solid-state drive specications
128-GB* 256-GB*
Height 1.35 mm 1.35 mm
Weight < 10 g < 10 g
Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec up to 540 MB/sec
Interface type SATA-3 SATA-3
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms
Total logical sectors 234,441,648 468,883,296
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
88 Chapter 10 Specications
M.2 PCIe solid-state drive specications
256-GB* 512-GB*
Dimensions
Height 1 mm 1 mm
Length 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm
Weight < 10 g < 10 g
Interface type ATA-7 ATA-7
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not busy) 1.0 s 1.0 s
Access times
Logical 0.1 ms 0.1 ms
Total logical sectors 500,118,192 1,000,215,216
Operating temperature
Operating
Non-operating
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Up to 2150 MB/s
Up to 300,000 IOPs
Up to 1260 MB/s
Up to 100,000 IOPs
0° to 70°C (32°F to 158°F)
-40° to 80°C (-40°F to
176°F)
Up to 2150 MB/s
Up to 300,000 IOPs
Up to 1550 MB/s
Up to 100,000 IOPs
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to
185°F)
M.2 PCIe solid-state drive specications 89
Hard drive specications
2-TB* 1-TB* 500-GB*
Dimensions
Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm
Length 100.4 mm 100.4 mm 100.6 mm
Width 69.9 mm 69.9 mm 70.1 mm
Weight 130.0 g 107.0 g 92.0 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 2.0 ms 3 ms
Average (read/write) 12 ms 12 ms 13 ms
Maximum 22 ms 22 ms 24 ms
Logical blocks 3,907,029,168 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
90 Chapter 10 Specications
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