HP 15-db0xxx, 15-db1xxx, 15g-db0xxx, 15g-db1xxx, 15q-dy0xxx Maintenance And Service Manual

Maintenance and Service Guide

HP 15 Laptop PC

© Copyright 2018, 2019 HP Development
Company, L.P.

AMD, Athlon, Ryzen, and Radeon are
trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Windows is a trademark of the Microsoft group
of companies.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Second Edition: February 2019

First Edition: April 2018

Document Part Number: L19675-002

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 6

Right side ............................................................................................................................................................... 6

Left side ................................................................................................................................................................. 7

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button, speakers, and vent ............................................................................................................... 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16

Cables ................................................................................................................................................................... 21

Display assembly subcomponents ...................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................. 24

Mass storage devices ........................................................................................................................................... 26

4 Removal and replacement procedures preliminary requirements .................................................................... 28

Tools required ...................................................................................................................................................... 28

Service considerations ......................................................................................................................................... 28

Plastic parts ....................................................................................................................................... 28

Cables and connectors ...................................................................................................................... 28

Drive handling ................................................................................................................................... 29

Workstation guidelines ..................................................................................................................... 29

Electrostatic discharge information .................................................................................................................... 29

Generating static electricity .............................................................................................................. 30

Preventing electrostatic damage to equipment ............................................................................... 30

Personal grounding methods and equipment .................................................................................. 31

Grounding the work area ................................................................................................................... 31

Recommended materials and equipment ........................................................................................ 31

Packaging and transporting guidelines .............................................................................................................. 32

vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33

Component replacement procedures .................................................................................................................. 33

Preparation for disassembly ............................................................................................................. 33

Optical drive ....................................................................................................................................... 34

6 Removal and replacement procedures for authorized service provider parts .................................................... 37

Component replacement procedures .................................................................................................................. 37

Bottom cover ..................................................................................................................................... 38

Battery ............................................................................................................................................... 41

Memory module ................................................................................................................................ 43

Hard drive .......................................................................................................................................... 45

Solid-state drive ................................................................................................................................ 47

Solid-state drive bracket and connector board ................................................................................ 48

WLAN module .................................................................................................................................... 50

Hard drive connector board ............................................................................................................... 51

USB/card reader board ...................................................................................................................... 52

TouchPad button board ..................................................................................................................... 53

TouchPad module .............................................................................................................................. 54

Fan ..................................................................................................................................................... 56

Heat sink assembly ........................................................................................................................... 57

Display assembly ............................................................................................................................... 61

System board .................................................................................................................................... 71

Speakers ............................................................................................................................................ 74

Power connector cable (DC-in) .......................................................................................................... 75

Top cover with keyboard ................................................................................................................... 76

7 Using Setup Utility (BIOS) ............................................................................................................................. 77

Starting Setup Utility (BIOS) ................................................................................................................................ 77

Updating Setup Utility (BIOS) .............................................................................................................................. 77

Determining the BIOS version ........................................................................................................... 77

Downloading a BIOS update .............................................................................................................. 78

8 Using HP PC Hardware Diagnostics ................................................................................................................ 79

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 79

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 79

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 80

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 80

Installing HP PC Hardware Diagnostics Windows ............................................................................. 80

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 80

viii

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 81

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 81

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 81

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 81

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 82

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 82

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 82

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 82

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 82

9 Backing up, restoring, and recovering ........................................................................................................... 84

Backing up information and creating recovery media ........................................................................................ 84

Using Windows tools ......................................................................................................................... 84

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 84

Restoring and recovery ........................................................................................................................................ 85

Restoring, resetting, and refreshing using Windows tools .............................................................. 85

Recovering using HP Recovery media ............................................................................................... 85

Changing the computer boot order ................................................................................................... 85

10 Specications ............................................................................................................................................ 86

Computer specications ...................................................................................................................................... 86

39.6-cm (15.6-in) display specications ............................................................................................................. 87

M.2 SATA solid-state drive specications ............................................................................................................ 87

M.2 PCIe solid-state drive specications ............................................................................................................ 88

Hard drive specications ..................................................................................................................................... 89

11 Power cord set requirements ...................................................................................................................... 90

Requirements for all countries ............................................................................................................................ 90

Requirements for specic countries and regions ................................................................................................ 90

12 Recycling .................................................................................................................................................. 92

Index ............................................................................................................................................................. 93

ix

x

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP 15 Laptop PC

Model numbers:

15-db0xxx, 15-db1xxx, 15g-db0xxx, 15g-db1xxx, 15q-dy0xxx, 15q-dy1xxx, 15z-db000, 15z-db100

Processor AMD processors:

A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W

A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W

A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W

E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W

Athlon® 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core

Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 5 MB L2 + L3 cache, 2400 MHz, dual core, 15 W

Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 3-2300U (2.0 GHz, turbo up to 3.4 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W

Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 1 MB L2 cache, 2400 MHz, dual core, 15 W

Graphics Supports HD decode, DX12, HDMI

Internal graphics:

AMD Radeon™ RX Vega 10 Mobile Graphics (Ryzen 7 processor)

AMD Radeon Vega 8 Mobile Graphics (Ryzen 5 processor)

AMD Radeon Vega 6 Mobile Graphics (Ryzen 3-2300 processor)

AMD Radeon Vega 3 Mobile Graphics (Ryzen 3-2200, Athlon 300U processor)

AMD Radeon R5 Graphics (A9 processor)

AMD Radeon R4 Graphics (A6 processor)

AMD Radeon R3 Graphics (A4 processor)

AMD Radeon R2 Graphics (E2 processor)

External graphics:

AMD Radeon 535 with up to 2 GB of dedicated video memory

AMD Radeon 530 with up to 4 GB of dedicated video memory

AMD Radeon 530 with up to 2 GB of dedicated video memory

1

Table 1-1 Product components and their descriptions (continued)

Category Description

AMD Radeon 520 with up to 2 GB of dedicated video memory

Panel 39.6 cm (15.6 in), WLED, eDP, slim-at (3.2 mm), 16:10 ultra wide aspect ratio:

High denition (HD) (1366 × 768), BrightView, SVA, 220 nits

HD (1366 × 768), anti glare, SVA, 220 nits

HD (1366 × 768), BrightView, SVA, 200 nits, Touch on Panel (TOP)

Full high-denition (FHD) (1920 × 1080), anti glare, SVA, 220 nits

FHD (1920 × 1080), anti glare, UWVA, 220 nits, narrow bezel

Touch solution with bezel, multi-touch enabled

Memory Two memory module slots (Ryzen, A9 processors):

Memory is non-customer accessible/non-upgradeable

DDR4-2400 dual channel support (Ryzen, Athlon processors)

DDR4-1866 dual channel support (A9 processors)

Supports up to 16 GB of system RAM in the following congurations:

● 16384 MB (8192 MB × 2)

● 12288 MB (8192 MB × 1 + 4096 MB × 1)

● 8192 MB (8192 MB × 1 + 4096 × 2)

● 4096 MB (4096 MB × 1)

One memory module slot (E2/A4/A6 processors):

Memory is non-customer accessible/non-upgradeable

DDR4-1866 single channel support

Supports up to 8 GB of system RAM in the following congurations:

● 8192 MB (8192 MB × 1)

● 4096 MB (4096 MB × 1)

Primary storage Single hard drive congurations, 6.35 cm (2.5 in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives:

2 TB, 5400 rpm, 9.5 mm (7.2 mm bridge to 9.5 mm)

1 TB, 5400 rpm, 9.5 mm (7.2 mm bridge to 9.5 mm)

500 GB, 5400 rpm, 7.0 mm

M.2, SATA-3, solid-state drives:

256 GB, TLC

128 GB, TLC

PCIe, NVMe, M.2 solid-state drives:

256 GB

Dual storage congurations (Ryzen, Athlon, and A9 processors):

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive

256 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive

128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive

Optical drive 9.0 mm tray load

DVD+/-RW Double-Layer Writer

Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0

720p by 30 frames per second

Single digital microphone

HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4

640 × 480 by 30 frames per second

Single digital microphone

Audio Audio Application Name: HP Audio Control

Dual speakers

Ethernet Ethernet Integrated 10/100/1000 NIC

Wireless networking Compatible with Miracast-certied devices

Integrated Wireless options with dual antennas (M.2/PCIe):

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)

Integrated Wireless options with single antenna (M.2/PCIe):

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader

Supports SD/SDHC/SDXC

Push-pull insertion/removal

Internal card
expansion

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust

One M.2 slot for solid-state drive

One M.2 slot for WLAN

panel resolution to t embedded panel and external monitor connected)

HDMI v1.4 supporting: up to 1920 × 1080 @ 60Hz

USB 2.0 port (right side)

(2) USB 3.1 Gen 1 ports (left side)

RJ-45/Ethernet

Audio-out (headphone)/audio-in (microphone) combo jack

AC Smart Pin adapter plug

3

Table 1-1 Product components and their descriptions (continued)

Category Description

Keyboard/pointing
devices

Power requirements Battery:

Keyboard:

Full-size, textured, island-style keyboard with numeric keypad

Full-size, two coat paint, backlit, island-style keyboard with numeric keypad

Full-size, three coat paint, backlit, island-style keyboard with numeric keypad

TouchPad:

Multitouch gestures enabled

Supports Modern Trackpad Gestures

Taps enabled by default

3-cell Prismatic/Polymer battery, long life, 41 Whr

Supports battery fast charge

AC adapter, barrel type:

65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)

65 W Smart, nPFC, 4.5 mm, EM

65 W Smart, nPFC, 4.5 mm, for use in Argentina (models with discrete graphics)

45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)

45 W Smart, nPFC, 4.5 mm, for use in Argentina (models with UMA graphics)

Power cord (C5):

1 m, conventional

Security Kensington Mini Security Lock

Supports rmware-based Trusted Platform Module (fTPM) 2.0

Operating system FreeDOS 2.0

Windows® 10 Home 64

Windows 10 Home 64 Web/Kiosk

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 Plus QVC

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

4 Chapter 1 Product description

Windows 10 Home 64 Plus Single Language India Market PPP

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Plus Web/Kiosk

Windows 10 Home 64 QVC

Windows 10 Home 64 Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language Value Africa Market PPP

Windows 10 Home 64 Single Language Value APAC EM PPP

Windows 10 Home 64 Single Language Value India Market PPP

Windows 10 Home 64 Single Language Value Indonesia Market PPP

Windows 10 Home 64 Value Notebook Single Language

Windows 10 Home 64 Value Notebook Single Language SEAP

Windows 10 Home 64 Value Notebook Single Language select GEO

Windows 10 Home 64 Web/Kiosk

Windows 10 Home S 64

Windows 10 Home S 64 Web/Kiosk

Windows 10 Home S 64 Plus

Windows 10 Home S 64 Plus Web/Kiosk

Windows 10 Home S 64 Plus QVC

Windows 10 Home S 64 Plus Single Language

Windows 10 Home S 64 QVC

Windows 10 Home S 64 Single Language

Windows 10 Pro 64

Serviceability End user replaceable parts:

AC adapter

Optical drive

5

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.

(2) Drive light ● Blinking white: The hard drive is being accessed.

(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card

until it is rmly seated.

To remove a card:

▲ Pull to remove the card from the memory card reader.

(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides data transfer.

(5) Optical drive Depending on your computer model, reads an optical disc or reads and writes to an

optical disc.

(6) Optical drive eject button Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent

the computer from being mishandled or stolen.

6 Chapter 2 Getting to know your computer

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

(3) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(4) HDMI port Connects an optional video or audio device, such as a high-

(5) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

(6) Audio-out (headphone)/Audio-in (microphone)

combo jack

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

tracker, or smartwatch, and provide high-speed data transfer.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 7

Display

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images. Some

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

cameras also allow a facial recognition logon to Windows, instead of
a password logon..

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

8 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● Amber: Computer sound is o.

● O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button, speakers, and vent

Table 2-6 Button, speakers, and vent and their descriptions

Component Description

(1) Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲ Right-click the Power icon , and then select Power

Options.

(2) Speakers (2) Produce sound.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

Keyboard area 11

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

12 Chapter 2 Getting to know your computer

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.

▲ To use an action key, press and hold the key.

Table 2-8 Actions keys and their descriptions

Icon Description

Opens the “How to get help in Windows 10” webpage.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 13

Bottom

Table 2-9 Bottom component and its description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.

14 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-10 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 15

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions

Item Component Spare part

number

(1) Display

NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For

spare part information, see Display assembly subcomponents on page 22.

(2) Top cover/keyboard

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 76.

Keyboard, no backlight, jet black L20387-xx1

Keyboard, no backlight, full-featured models, snow white L20388-xx1

Keyboard, no backlight, defeatured models, snow white L23066-xx1

Keyboard, no backlight, ash silver L20386-xx1

Keyboard, backlit, ash silver (available only with -001 United States, -002 India, and -DB1 Canadian

French keyboards)

Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States keyboards) L28504-001

Keyboard, backlit, iridescent pale rose gold (available only with -001 United States keyboards) L28505-001

Keyboard, no backlight, iridescent ceramic white (available only with -001 United States keyboards) L28506-001

Keyboard, backlit, iridescent ceramic white (available only with -001 United States keyboards) L28507-001

Keyboard, no backlight, ocean teal (available only with -001 United States keyboards) L31735-001

Keyboard, no backlight, Real Tree (available only with -001 United States keyboards) L31736-001

Not spared

L23074-xx1

Keyboard, no backlight, natural silver (available only with -002 India keyboards) L32368-002

Keyboard, backlit, ocean teal (available only with -001 United States keyboards) L32863-001

Keyboard, backlit, natural silver (available only with -002 India keyboards) L32864-002

(3) TouchPad module L20449-001

(4) TouchPad button board not spared

(5) Speakers (include cable) L20453-001

(6) Power connector cable (DC-in) L20475-001

(7) System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

For use in models with discrete graphics memory:

● AMD Athlon 300U processor and Radeon 530 graphics L53469-xx1

● AMD Ryzen 3-3200U processor and Radeon 530 graphics L46517-xx1

● AMD Ryzen 3-2200U processor and Radeon 530 graphics L20668-xx1

● AMD A9-9425 processor and Radeon 530 graphics L46513-xx1

Computer major components 17

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part

number

● AMD A9-9425 processor and Radeon 520 graphics L20480-xx1

● AMD A6-9225 processor and Radeon 530 graphics L46514-xx1

● AMD A6-9225 processor and Radeon 520 graphics L20481-xx1

For use in models with UMA graphics memory:

● AMD Ryzen 7-3700U processor L51325-xx1

● AMD Ryzen 5-3500U processor L46515-xx1

● AMD Ryzen 3-3200U processor L46516-xx1

● AMD Ryzen 5-2500U processor L20664-xx1

● AMD Ryzen 3-2300U processor L20665-xx1

● AMD Ryzen 3-2200U processor L20666-xx1

● AMD A9-9425 processor L20477-xx1

● AMD A6-9225 processor L20478-xx1

● AMD A4-9125 processor L31720-xx1

● AMD E2-9000e processor L20479-xx1

(8) Solid-state drive

NOTE: For spare part information, see Mass storage devices on page 26.

(9) Memory modules (2400 MHz DDR4)

8 GB 862398-855

4 GB 862397-855

(10) WLAN module

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

(11) Hard drive connector board L20454-001

(12) Solid-state drive connector board L20457-001

(13) Fan

For use in models with discrete graphics L20473-001

For use in models with UMA graphics L20474-001

(14) Heat sink for use in models with AMD Ryzen processors and discrete graphics L20482-001

Heat sink for use in models with AMD A6/A9 processors and discrete graphics L20484-001

(15) Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001

Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics L20491-001

(16) Heat sink for use in fanless models with AMD E2-9000e processors L20494-001

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part

number

(17) USB/card reader board

The USB/card reader board cable is available using spare part number L20452-001.

(18) Battery (3-cell, 41 Whr) L11119-855

(19) Solid-state drive bracket L20458-001

(20) Hard drive

NOTE: For spare part information, see Mass storage devices on page 26.

(21) DVD+/-RW Double-Layer Writer L20485-001

(22) Bottom cover

For use in models with an optical drive

● Snow white L20389-001

● Jet black L20390-001

● Natural silver L20391-001

● Pale gold L20392-001

● Twilight blue L20393-001

● Scarlet red L20397-001

● Smoke gray L20395-001

L20448-001

● Maroon burgundy L20398-001

● Iridescent pale rose gold L28510-001

● Iridescent ceramic white L28512-001

● Ocean teal L31725-001

● Real Tree L31726-001

● Berry mauve; Pattern: mesh knit L50283-001

● Chalkboard gray; Pattern: mesh knit L50284-001

● Jet black; Pattern: mesh knit L50285-001

● Lumiere blue; Pattern: mesh knit L50286-001

● Snow white; Pattern: mesh knit L50288-001

For use in models without an optical drive

● Snow white L20399-001

● Jet black L20400-001

● Natural silver L20401-001

● Pale gold L20402-001

● Pale rose gold L57161-001

● Twilight blue L20403-001

Computer major components 19

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part

number

● Scarlet red L20405-001

● Smoke gray L20404-001

● Iridescent pale rose gold L28511-001

● Iridescent ceramic white L28513-001

● Maroon burgundy L31719-001

● Berry mauve: Pattern: mesh knit L50289-001

● Chalkboard gray: Pattern: mesh knit L50290-001

● Jet black; Pattern: mesh knit L50291-001

● Lumiere blue; Pattern: mesh knit L50292-001

● Snow white; Pattern: mesh knit L50293-001

(23) Front rubber feet

Pale gold L20408-001

Pale rose gold L57162-001

Iridescent pale rose gold L28518-001

Scarlet red L20411-001

Twilight blue L20409-001

Maroon burgundy L20412-001

Dark ash silver L20406-001

Asteroid silver L20407-001

Ocean teal L31731-001

Real Tree L31732-001

Berry mauve; Pattern: mesh knit L50314-001

Lumiere blue; Pattern: mesh knit L50317-001

(23) Rear rubber feet:

Pale gold L20415-001

Pale rose gold L57163-001

Iridescent pale rose gold L28519-001

Scarlet red L20418-001

Twilight blue L20416-001

Maroon burgundy L20419-001

Dark ash silver L20413-001

Asteroid silver L20414-001

Ocean teal L31733-001

20 Chapter 3 Illustrated parts catalog

Cables

Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part

number

Real Tree L31734-001

Berry mauve; Pattern: mesh knit L50320-001

Lumiere blue; Pattern: mesh knit L50323-001

Table 3-2 Cables and their descriptions

Item Component Spare part number

(1) USB/card reader board cable L20452-001

(2) TouchPad button board cable L20451-001

(3) TouchPad cable L20450-001

(4) Hard drive/solid-state drive cable L20456-001

(5) Display cable

Display cable, non-touch, HD L20443-001

Display cable, non-touch, FHD L23064-001

Display cable, touch, HD L20442-001

Cables 21

Display assembly subcomponents

Table 3-3 Display components and their descriptions

Item Component Spare part number

(1) Hinge cover

Jet black L20423-001

Sparkling black L20427-001

Natural silver L20424-001

Pale gold L20425-001

Pale rose gold L57159-001

Iridescent pale rose gold L28516-001

Scarlet red L20430-001

Twilight blue L20426-001

Smoke gray L20428-001

Snow white (full-featured models) L20422-001

Snow white (defeatured) models L21306-001

22 Chapter 3 Illustrated parts catalog

Table 3-3 Display components and their descriptions (continued)

Item Component Spare part number

Maroon burgundy L20431-001

Iridescent ceramic white L28517-001

Ocean teal L31729-001

Real Tree L31730-001

Berry mauve: Pattern: mesh knit L50294-001

Chalkboard gray: Pattern: mesh knit L50295-001

Lumiere blue; Pattern: mesh knit L50297-001

(2) Display bezel

Standard L20421-001

Real Tree L32367-001

(3) Display panel

HD, BrightView, non-touch L20379-001

HD, anti glare, non-touch L20378-001

HD, BrightView, touch-on panel (TOP) L20380-001

FHD, anti glare, non-touch L20376-001

FHD, anti glare, narrow bezel L20377-001

Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not

illustrated)

Display panel stretchable adhesive tape (not illustrated) L29080-001

(4) Hinge Kit (includes left and right hinges) L20420-001

(5) Display cable

Non-touch, HD L20443-001

Non-touch, FHD L23064-001

Touch, HD L20442-001

(6) Camera module

HD camera L20447-001

VGA camera L20446-001

(7) WLAN antenna cable

Single antenna L20445-001

Single antenna, narrow bezel L23060-001

Dual antennas L20444-001

L23065-001

Dual antennas, narrow bezel L23059-001

(8) Back cover

Jet black L20433-001

Display assembly subcomponents 23

Table 3-3 Display components and their descriptions (continued)

Item Component Spare part number

Jet black (narrow bezel models) L23061-001

Sparkling black L20437-001

Natural silver L20434-001

Natural silver (narrow bezel models) L23062-001

Pale gold L20435-001

Pale rose gold L57158-001

Scarlet red L20440-001

Twilight blue L20436-001

Smoke gray L20438-001

Smoke gray (narrow bezel models) L23063-001

Snow white (full-featured models L20432-001

Snow white (defeatured models) L21307-001

Maroon burgundy L20441-001

Iridescent pale rose gold L28508-001

Iridescent ceramic white L28509-001

Ocean teal L31723-001

Real Tree L31724-001

Berry mauve; Pattern: mesh knit L50301-001

Chalkboard gray; Pattern: mesh knit L50302-001

Jet black; Pattern: mesh knit L50303-001

Lumiere blue; Pattern: mesh knit L50304-001

Snow white; Pattern: mesh knit; for use in defeatured models L50306-001

Snow white; Pattern: mesh knit; for use in full-featured models L50307-001

Chalkboard gray; Pattern: mesh knit L54498-001

Jet black; Pattern: mesh knit; for use on narrow bezel models L54499-001

Miscellaneous parts

3-4 Miscellaneous parts and their descriptions

Table

Component Spare part number

AC adapter

65 W AC adapter, nPFC, 4.5 mm 710412-001

65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850

65 W AC adapter, nPFC, 4.5 mm for use in Argentina 710340-850

24 Chapter 3 Illustrated parts catalog

Table 3-4 Miscellaneous parts and their descriptions (continued)

Component Spare part number

45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001

45 W AC adapter, nPFC, SMART, RC, 4.5 mm for use in Argentina 741553-852

Power cord, C5, conventional, 1.0 m

For use in Argentina L19357-001

For use in Australia L19358-001

For use in Denmark L19360-001

For use in Europe L19361-001

For use in India L19363-001

For use in Israel L19362-001

For use in Italy L19364-001

For use in Japan L19365-001

For use in North America L19367-001

For use in the People’s Republic of China L19368-001

For use in South Africa L19369-001

For use in South Korea L19366-001

For use in Switzerland L19370-001

For use in Taiwan L19372-001

For use in Thailand L19371-001

For use in the United Kingdom L19373-001

Screw Kit L20476-001

HP Rugged Bluetooth Speaker, black 900777-001

HP Sleeve, Chroma, Geo L07806-101

HP Sleeve, neoprene, black L43042-001

Mouse, X3000 wireless 684978-001

Miscellaneous parts 25

Mass storage devices

Table 3-5 Mass storage devices and their descriptions

Item Component Spare part number

(1) DVD+/-RW Double-Layer Writer L20485-001

(2) Optical drive bezel

Natural silver L20462-001

Pale gold L20463-001

Pale rose gold L57160-001

Iridescent pale rose gold L28514-001

Scarlet red L20467-001

Smoke gray L20465-001

Twilight blue L20464-001

Maroon burgundy L20468-001

Jet black L20461-001

Snow white L20460-001

Iridescent ceramic white L28515-001

Ocean teal L31727-001

Real Tree L31728-001

Berry mauve: Pattern: mesh knit L50308-001

Chalkboard gray: Pattern: mesh knit L50309-001

Jet black; Pattern: mesh knit L50310-001

26 Chapter 3 Illustrated parts catalog

Table 3-5 Mass storage devices and their descriptions (continued)

Item Component Spare part number

Lumiere blue; Pattern: mesh knit L50311-001

Snow white; Pattern: mesh knit L50313-001

(3) Optical drive bracket L20459-001

(4) Hard drive, 7 mm

2 TB, 5400 rpm 912487-855

1 TB, 5400 rpm 762990-005

500 GB, 5400 rpm 778186-005

(5) Hard drive bracket L20455-001

(6) Hard drive connector board L20454-001

(7) Hard drive/solid-state drive cable L20456-001

(8) Solid-state drive bracket L20458-001

(9) Solid-state drive connector board L20457-001

(10) Solid-state drive (M.2)

256 GB, PCIe, NVMe L20384-001

256 GB, SATA-3, TLC L20382-001

128 GB, SATA-3, TLC L20381-001

Mass storage devices 27

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Non-conductive, non-marking plastic tool

● Magnetic Phillips P1 screwdriver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and

equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 29

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:

● Dierent activities generate dierent amounts of static electricity.

● Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet

Walking across vinyl oor

Motions of bench worker

Removing DIPs from plastic tube

Removing DIPs from vinyl tray

Removing DIPs from Styrofoam

Removing bubble pack from PCB

Packing PCBs in foam-lined box

Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE: As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

7,500 V

3,000 V

400 V

400 V

2,000 V

3,500 V

7,000 V

5,000 V

15,000 V

5,000 V

800 V

700 V

4,000 V

5,000 V

20,000 V

11,000 V

35,000 V

12,000 V

6,000 V

2,000 V

11,500 V

14,500 V

26,500 V

21,000 V

● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

● Place items on a grounded surface before removing them from their container.

● Always be properly grounded when touching a sensitive component or assembly.

30 Chapter 4 Removal and replacement procedures preliminary requirements

● Avoid contact with pins, leads, or circuitry.

● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive

foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:

● Wrist straps are exible straps with a maximum of one-megohm ± 10% resistance in the ground cords.

To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.

● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with

most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of one-megohm ± 10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic

Carbon-loaded plastic

Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:

● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the

work surface and properly grounded tools and equipment.

● Use static-dissipative mats, foot straps, or air ionizers to give added protection.

● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle

them only at static-free work areas.

● Turn o power and input signals before inserting and removing connectors or test equipment.

● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.

● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

1,500

7,500

15,000

Materials and equipment that are recommended for use in preventing static electricity include:

● Antistatic tape

● Antistatic smocks, aprons, or sleeve protectors

● Conductive bins and other assembly or soldering aids

● Conductive foam

● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

● Static-dissipative table or oor mats with hard tie to ground

Electrostatic discharge information 31

● Field service kits

● Static awareness labels

● Wrist straps and footwear straps providing one-megohm +/- 10% resistance

● Material handling packages

● Conductive plastic bags

● Conductive plastic tubes

● Conductive tote boxes

● Opaque shielding bags

● Transparent metallized shielding bags

● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

32 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by

the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures.

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Component replacement procedures 33

Optical drive

Table 5-1 Optical drive part descriptions and part numbers

Description Spare part number

DVD+/-RW Double-Layer Writer L20485-001

Optical drive bracket L20459-001

Optical drive bezel

Natural silver L20462-001

Pale gold L20463-001

Pale rose gold L57160-001

Iridescent pale rose gold L28514-001

Scarlet red L20467-001

Smoke gray L20465-001

Twilight blue L20464-001

Maroon burgundy L20468-001

Jet black L20461-001

Snow white L20460-001

Iridescent ceramic white L28515-001

Ocean teal L31727-001

Real Tree L31728-001

Berry mauve: Pattern: mesh knit L50308-001

Chalkboard gray: Pattern: mesh knit L50309-001

Jet black; Pattern: mesh knit L50310-001

Lumiere blue; Pattern: mesh knit L50311-001

Snow white; Pattern: mesh knit L50313-001

Before removing the optical drive, follow these steps:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 33).

Remove the optical drive:

1. Remove the Phillips M2.5 × 9.0 screw (1) that secures the drive to the computer.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Slide the optical drive out of the computer (2).

3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0

screw (1), and the remove the bracket from the drive (2).

4. If it necessary to remove the bezel from the front of the optical drive:

a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel

rotates outward (2).

b. Press the tab to release the bezel from the drive (3).

c. Rotate the side of the bezel (4), and then remove it (5).

Component replacement procedures 35

Reverse this procedure to reassemble and install the optical drive.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

authorized service provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

IMPORTANT: Components described in this chapter should only be accessed by an authorized service

provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures 37

Bottom cover

Table 6-1 Bottom cover descriptions and part numbers

Description Spare part number

Bottom cover for use in models with an optical drive

● Snow white L20389-001

● Jet black L20390-001

● Natural silver L20391-001

● Pale gold L20392-001

● Twilight blue L20393-001

● Scarlet red L20397-001

● Smoke gray L20395-001

● Maroon burgundy L20398-001

● Iridescent pale rose gold L28510-001

● Iridescent ceramic white L28512-001

● Ocean teal L31725-001

● Real tree L31726-001

● Berry mauve; Pattern: mesh knit L50283-001

● Chalkboard gray; Pattern: mesh knit L50284-001

● Jet black; Pattern: mesh knit L50285-001

● Lumiere blue; Pattern: mesh knit L50286-001

● Snow white; Pattern: mesh knit L50288-001

Bottom cover for use in models without an optical drive

● Snow white L20399-001

● Jet black L20400-001

● Natural silver L20401-001

● Pale gold L20402-001

● Pale rose gold L57161-001

● Twilight blue L20403-001

● Scarlet red L20405-001

● Smoke gray L20404-001

● Iridescent pale rose gold L28511-001

● Iridescent ceramic white L28513-001

● Maroon burgundy L31719-001

● Berry mauve; Pattern: mesh knit L50289-001

● Chalkboard gray; Pattern: mesh knit L50290-001

38 Chapter 6 Removal and replacement procedures for authorized service provider parts

Table 6-1 Bottom cover descriptions and part numbers (continued)

Description Spare part number

● Jet black; Pattern: mesh knit L50291-001

● Lumiere blue; Pattern: mesh knit L50292-001

● Snow white; Pattern: mesh knit L50293-001

Front feet:

● Pale gold L20408-001

● Pale rose gold L57162-001

● Iridescent pale rose gold L28518-001

● Scarlet red L20411-001

● Twilight blue L20409-001

● Maroon burgundy L20412-001

● Dark ash silver L20406-001

● Asteroid silver L20407-001

● Ocean teal L31731-001

● Real Tree L31732-001

● Berry mauve; Pattern: mesh knit L50314-001

● Lumiere blue; Pattern: mesh knit L50317-001

Rear feet:

● Pale gold L20415-001

● Pale rose gold L57163-001

● Iridescent pale rose gold L28519-001

● Scarlet red L20418-001

● Twilight blue L20416-001

● Maroon burgundy L20419-001

● Dark ash silver L20413-001

● Asteroid silver L20414-001

● Ocean teal L31733-001

● Real Tree L31734-001

● Berry mauve; Pattern: mesh knit L50320-001

● Lumiere blue; Pattern: mesh knit L50323-001

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

Remove the bottom cover:

Component replacement procedures 39

1. Peel the rubber feet o the bottom of the computer (1).

2. Remove the 10 Phillips M2.5 × 9.0 screws that secure the bottom cover to the computer.

3. Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2).

Reverse this procedure to install the bottom cover.

40 Chapter 6 Removal and replacement procedures for authorized service provider parts

Battery

Table 6-2 Battery description and part number

Description Spare part number

Battery (3-cell, 48 Whr) L11119-855

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

Remove the battery:

1. Remove the three Phillips M2.0 × 8.0 screws (1) that secure the battery to the computer.

2. Remove the battery from the computer (2).

Reverse this procedure to install the battery.

When installing the battery, be sure to install screws in the proper locations. The following image shows the
locations around the battery that have holes but do NOT require screws.

Component replacement procedures 41

42 Chapter 6 Removal and replacement procedures for authorized service provider parts

Memory module

Table 6-3 Memory module descriptions and part numbers

Description Spare part number

Memory module, 8 GB 862398-855

Memory module, 4 GB 862397-855

Before removing the memory modules, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the memory modules:

1. Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.

2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same

procedure to remove both memory modules.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

Install the memory modules:

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do

not touch the components on the memory module. Do not bend the memory module.

1. Align the notched edge of the memory module with the tab in the memory module slot (1).

2. Press the module into the slot until seated (2).

Component replacement procedures 43

3. Gently press down on the module edges until the side retention clips snap into place (3).

44 Chapter 6 Removal and replacement procedures for authorized service provider parts

Hard drive

Table 6-4 Hard drive descriptions and part numbers

Description Spare part number

Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855

Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005

Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005

Hard drive bracket L20455-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the hard drive:

1. Slide the hard drive away from the connector (1), and then lift the hard drive out of the computer (2).

Component replacement procedures 45

2. If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1), and then

lift the bracket o the drive (2).

Reverse this procedure to reassemble and install the hard drive.

46 Chapter 6 Removal and replacement procedures for authorized service provider parts

Solid-state drive

Table 6-5 Solid-state drive descriptions and part numbers

Description Spare part number

256 GB, PCIe, NVMe L20384-001

256 GB, SATA-3, TLC L20382-001

128 GB, SATA-3, TLC L20381-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the solid-state drive:

▲ Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2).

Reverse this procedure to install the solid-state drive.

Component replacement procedures 47

Solid-state drive bracket and connector board

Table 6-6 Solid-state drive bracket and connector board descriptions and part numbers

Description Spare part number

Solid-state drive bracket L20458-001

Solid-state drive connector board L22542-001

Solid-state drive cable L20456-001

Before removing the solid-state drive bracket and connector board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

5. Remove the solid-state drive (see Solid-state drive on page 47).

Remove the solid-state drive bracket and connector board:

1. Slide the bracket toward the side of the computer (1), and then lift the bracket out of the computer (2).

2. Disconnect the solid-state connector board cable from the system board ZIF connector (1).

3. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.

48 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. Remove the connector board from the computer (3).

Reverse this procedure to install the solid-state drive bracket and connector board.

Component replacement procedures 49

WLAN module

Table 6-7 WLAN module descriptions and part numbers

Description Spare part number

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter L21480-005

Before removing the WLAN, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the WLAN module:

1. Disconnect the two antenna cables from the module (1).

2. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3).

Reverse this procedure to install the WLAN module.

50 Chapter 6 Removal and replacement procedures for authorized service provider parts

Hard drive connector board

Table 6-8 Hard drive connector board description and part number

Description Spare part number

Hard drive connector board L20454-001

Before removing the hard drive connector board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

5. Remove the hard drive (see Hard drive on page 45).

Remove the hard drive connector:

1. Disconnect the cable from the system board ZIF connector (1).

2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.

3. Remove the board from the computer (3).

Reverse this procedure to install the hard drive connector board.

Component replacement procedures 51

USB/card reader board

Table 6-9 USB/card reader board part descriptions and part numbers

Description Spare part number

USB/card reader board L20448-001

USB/card reader board cable L20452-001

Before removing the USB/card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the USB/card reader board:

1. Disconnect the cable from the ZIF connector on the USB board (1).

2. Remove the Phillips M2.0 × 3.0 screw (2), and then remove the board from the computer (3).

Reverse this procedure to replace the USB/card reader board.

52 Chapter 6 Removal and replacement procedures for authorized service provider parts

TouchPad button board

Table 6-10 TouchPad button board part descriptions and part numbers

Description Spare part number

TouchPad button board not spared

Before removing the TouchPad button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the TouchPad button board:

1. Disconnect the system board cable from the ZIF connector on the TouchPad button board (1).

2. Disconnect the TouchPad cable from the ZIF connector on the TouchPad button board (2).

3. Remove the two Phillips M2.0 × 3.0 screws (3) that secure the board to the computer.

4. Remove the TouchPad button board from the computer (4).

Reverse this procedure to install the TouchPad button board.

Component replacement procedures 53

TouchPad module

Table 6-11 TouchPad module part descriptions and part numbers

Description Spare part number

TouchPad module L20449-001

TouchPad module cable L20450-001

TouchPad button board cable L20451-001

Before removing the TouchPad module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

To remove the TouchPad module:

1. Disconnect the TouchPad cable from the ZIF connector on the TouchPad (1) and the TouchPad button

board cable from the ZIF connector on the system board (2).

2. Peel the tape o the TouchPad (1).

3. Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the

adhesive that secures it to the top cover (2)

54 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3).

NOTE: The TouchPad module may be very tight and dicult to remove.

Reverse this procedure to install the TouchPad module.

Component replacement procedures 55

Fan

Table 6-12 Fan descriptions and part numbers

Description Spare part number

Fan for use in models with discrete graphics L20473-001

Fan for use in models with UMA graphics L20474-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the fan:

1. Disconnect the fan cable from the system board (1).

2. Remove the Phillips M2.5 × 6.0 screw (2) that secures the fan to the computer.

3. Lift the fan from the computer (3).

Reverse this procedure to install the fan.

56 Chapter 6 Removal and replacement procedures for authorized service provider parts

Heat sink assembly

Table 6-13 Heat sink assembly descriptions and part numbers

Description Spare part number

Heat sink for use in models with AMD Ryzen processors and discrete graphics L20482-001

Heat sink for use in models with AMD A6/A9 processors and discrete graphics L20484-001

Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001

Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics L20491-001

Heat plate for use in fanless models with AMD E2-9000e processors L20494-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

To remove the heat sink assembly from products with integrated UMA graphics:

1. In the order indicated on the heat sink assembly, remove the four Phillips M2.0 × 3.0 screws (1) that

secure the heat sink to the computer.

2. Lift the heat sink assembly from the computer (2).

Component replacement procedures 57

3. Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system

board component (2) each time the heat sink is removed. Replacement thermal material is included with
the heat sink and system board spare part kits.

To remove the heat sink assembly from products with discrete graphics:

1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that

secure the heat sink to the computer.

2. Lift the heat sink assembly from the computer (2).

58 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system

board components (2) (4) each time the heat sink is removed. Replacement thermal material is included
with the heat sink and system board spare part kits.

To remove the heat plate from fanless models:

1. In the order indicated on the heat plate, remove the ve Phillips M2.0 × 3.0 screws (1) that secure the

heat plate to the computer.

2. Lift the heat plate from the computer (2).

Component replacement procedures 59

3. Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system

board component (2) each time the heat plate is removed. Replacement thermal material is included
with the heat plate and system board spare part kits.

Reverse this procedure to install the heat plate or heat sink assembly.

60 Chapter 6 Removal and replacement procedures for authorized service provider parts

Display assembly

Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.

Before removing the display panel, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

Remove the display assembly:

1. Lift the tape from the display connector on the system board (1).

2. Disconnect the cable from the connector (2).

3. Remove the cable from the clip (3).

4. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges.

5. Remove the Phillips broad head M2.0 × 2.0 screw (2) from the right display hinge.

6. Rotate the hinges upward (3).

Component replacement procedures 61

7. Separate the display from the computer (4).

Remove the display assembly subcomponents:

1. To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1),

and then remove the hinge cover from the display enclosure (2).

Hinge covers are available using the following spare part numbers:

L20423-001: Jet black

L20427-001: Sparkling black

L20424-001: Natural silver

L20425-001: Pale gold

L57159-001: Pale rose gold

L28516-001: Iridescent pale rose gold

L20430-001: Scarlet red

L20426-001: Twilight blue

L20428-001: Smoke gray

L20422-001: Snow white (full-featured models)

L21306-001: Snow white (defeatured models)

L20431-001: Maroon burgundy

L28517-001: Iridescent ceramic white

L31729-001: Ocean teal

L31730-001: Real Tree

62 Chapter 6 Removal and replacement procedures for authorized service provider parts

L50294-001: Berry mauve; Pattern: mesh knit

L50295-001: Chalkboard gray; Pattern: mesh knit

L50297-001: Lumiere blue; Pattern: mesh knit

When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the
cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips
snap into place along the bottom of the display cover.

2. If it is necessary to replace the display bezel:

a. Remove the two Phillips M2.0 × 3.0 screws (1), ex the top (2) of the bezel, the inside edges of the

left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display
enclosure.

Component replacement procedures 63

b. Remove the bezel (5).

The display bezel is available using spare part number L20421-001 for standard bezels and
L32367-001 for Real Tree bezels.

3. If it is necessary to replace the camera/microphone module:

a. Detach the module (1) from the display back cover. (The module is attached with double-

sided adhesive.)

b. Disconnect the cable (2) from the camera/microphone module.

The HD camera module is available using spare part number L20447-001. The VGA camera module
is available using spare part number L20446-001.

64 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. If it is necessary to replace the display panel:

IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with

tape.

a. HD panels:

Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure.

FHD panels:

b. Pull the tape out from behind the left and right sides of the panel.

NOTE: You have to pull on the tape multiple times before it is completely removed.

Display panel stretchable adhesive tape is available using spare part number L29080-001.

c. HD and FHD panels:

Swing the top edge of the display panel forward and position it upside down next to the display
enclosure (1).

Component replacement procedures 65

d. Release the adhesive support strip (2) that secures the display panel cable connector to the

display panel.

e. Disconnect the display panel cable (3) from the display panel.

f. Remove the display panel.

Raw display panels are available using the following spare part numbers:

L23208-001: FHD, anti glare

L23209-001: FHD, BrightView

L23210-001: HD, anti glare

L23211-001: HD, BrightView

5. If it is necessary to replace the display hinges:

a. Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge.

66 Chapter 6 Removal and replacement procedures for authorized service provider parts

b. Remove the display hinges (2).

The display hinges are available using spare part number L20420-001.

6. If it is necessary to replace the display panel cable:

a. Release the cable from the retention clips and routing channel built into the bottom edge and side

of the display enclosure (1).

b. Remove the display panel cable (2).

The display panel cable is available using the following spare part numbers:

L20443-001: HD, non-touch display

L23064-001: FHD, non-touch display

L20442-001: HD, touch display

7. If it is necessary to replace the wireless antenna cables and transceivers:

Component replacement procedures 67

a. Remove the antennas from the top of the display enclosure (1).

b. Release the wireless antenna cables from the retention clips and routing channel built into the

sides of the display enclosure (2).

Antennas are available using the following spare part numbers:

L20445-001: Single antenna models

L23060-001: Single antenna, narrow bezel models

L20444-001: Dual antenna models

L23059-001: Dual antenna, narrow bezel models

Use the following image to determine proper cable routing in the display of the antenna cable (1) and display
cable (2).

The display rear cover is available using the following spare part numbers:

L20433-001: Jet black

68 Chapter 6 Removal and replacement procedures for authorized service provider parts

L23061-001: Jet black (narrow bezel models)

L20437-001: Sparkling black

L20434-001: Natural silver

L23062-001: Natural silver (narrow bezel models)

L20435-001: Pale gold

L57158-001: Pale rose gold

L20440-001: Scarlet red

L20436-001: Twilight blue

L20438-001: Smoke gray

L23063-001: Smoke gray (narrow bezel models)

L20432-001: Snow white (full-featured models)

L21307-001: Snow white (defeatured models)

L20441-001: Maroon burgundy

L28509-001: Iridescent ceramic white

L28508-001: Iridescent pale rose gold

L31723-001: Ocean teal

L31724-001: Real Tree

L50301-001: Berry mauve; Pattern: mesh knit

L50302-001: Chalkboard gray; Pattern: mesh knit

L50303-001: Jet black; Pattern: mesh knit

L50304-001: Lumiere blue; Pattern: mesh knit

L50306-001: Snow white; Pattern: mesh knit; for use in defeatured models

L50307-001: Snow white; Pattern: mesh knit; for use in full-featured models

L54498-001: Chalkboard gray pattern; mesh knit

L54499-001: Jet black; Pattern: mesh knit; for use on narrow bezel models

Reverse these procedures to reassemble and install the display assembly components.

When reassembling an FHD display assembly, be sure the install the following parts into the display enclosure
from the Display Miscellaneous Kit, spare part number L23065-001 and display panel stretchable adhesive
tape, spare part number L29080-001.

(1) Four positioning corner pieces

(2) Two gaskets

(3) Display panel stretchable adhesive tape

Component replacement procedures 69

70 Chapter 6 Removal and replacement procedures for authorized service provider parts

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Table 6-14 System board descriptions and part numbers

Description Spare part number

System board for use in models with discrete graphics memory:

● AMD Athlon 300U processor and Radeon 530 graphics L53469-xx1

● AMD Ryzen 3-3200U processor and Radeon 530 graphics L46517-xx1

● AMD Ryzen 3-2200U processor and Radeon 530 graphics L20668-xx1

● AMD A9-9425 processor and Radeon 530 graphics L46513-xx1

● AMD A9-9425 processor and Radeon 520 graphics L20480-xx1

● AMD A6-9225 processor and Radeon 530 graphics L46514-xx1

● AMD A6-9225 processor and Radeon 520 graphics L20481-xx1

System board for use in models with UMA graphics memory:

● AMD Ryzen 7-3700U processor L51325-xx1

● AMD Ryzen 5-3500U processor L46515-xx1

● AMD Ryzen 3-3200U processor L46516-xx1

● AMD Ryzen 5-2500U processor L20664-xx1

● AMD Ryzen 3-2300U processor L20665-xx1

● AMD Ryzen 3-2200U processor L20666-xx1

● AMD A9-9425 processor L20477-xx1

● AMD A6-9225 processor L20478-xx1

● AMD A4-9125 processor L31720-xx1

● AMD E2-9000e processor L20479-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the following components:

a. Optical drive (see Optical drive on page 34)

b. Bottom cover (see Bottom cover on page 38)

c. Battery (see Battery on page 41)

d. Display (see Display assembly on page 61)

Component replacement procedures 71

When replacing the system board, be sure to remove the following components (as applicable) from
the defective system board and install them on the replacement system board:

● WLAN module (see WLAN module on page 50)

● Memory modules (see Memory module on page 43)

● Heat sink (see Heat sink assembly on page 57)

Remove the system board:

IMPORTANT: Make special note of each screw size and location during removal and replacement

1. Disconnect the following cables from the system board:

(1) Keyboard backlight cable

(2) Hard drive connector cable

(3) Speaker cable

(4) USB/card reader board cable

(5) Keyboard cable

(6) TouchPad button board cable

(7) Power connector cable

2. Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer (1).

72 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Lift the left side of the system board, and then remove the system board from the computer (2).

Reverse this procedure to install the system board.

Component replacement procedures 73

Speakers

Table 6-15 Speaker Kit description and part number

Before removing the speakers, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

5. Remove the display (see Display assembly on page 61).

Remove the speakers:

1. Remove the speaker cable from the clips built into the computer (1).

2. Remove the speakers from the computer (2).

Description Spare part number

Speaker Kit L20453-001

Reverse this procedure to install the speakers.

74 Chapter 6 Removal and replacement procedures for authorized service provider parts

Power connector cable (DC-in)

Table 6-16 Power connector cable description and part number

Description Spare part number

Power connector cable L20475-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 33).

2. Remove the optical drive (see Optical drive on page 34).

3. Remove the bottom cover (see Bottom cover on page 38).

4. Remove the battery (see Battery on page 41).

5. Remove the system board (see System board on page 71).

6. Remove the display (see Display assembly on page 61).

Remove the power connector cable:

1. Remove the cable from the clips built into the computer (1).

2. Remove the power connector cable from the computer (2).

Reverse this procedure to install the power connector cable.

Component replacement procedures 75

Top cover with keyboard

The top cover with keyboard remains after removing all other spared parts from the computer.

In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.

Table 6-17 Top cover with keyboard descriptions and part numbers

Description Spare part number

Keyboard, no backlight, jet black L20387-xx1

Keyboard, no backlight, full-featured models, snow white L20388-xx1

Keyboard, no backlight, defeatured models, snow white L23066-xx1

Keyboard, no backlight, ash silver L20386-xx1

Keyboard, backlit, ash silver (available only with -001 United States, -002 India, and -DB1 Canadian
French keyboards)

Keyboard, no backlight, iridescent pale rose gold (available only with -001 United States keyboards) L28504-001

Keyboard, backlit, iridescent pale rose gold (available only with -001 United States keyboards) L28505-001

Keyboard, no backlight, iridescent ceramic white (available only with -001 United States keyboards) L28506-001

Keyboard, backlit, iridescent ceramic white (available only with -001 United States keyboards) L28507-001

Keyboard, no backlight, ocean teal (available only with -001 United States keyboards) L31735-001

Keyboard, no backlight, Real Tree (available only with -001 United States keyboards) L31736-001

Keyboard, no backlight, natural silver (available only with -002 India keyboards) L32368-002

Keyboard, backlit, ocean teal (available only with -001 United States keyboards) L32863-001

Keyboard, backlit, natural silver (available only with -002 India keyboards) L32864-002

L23074-xx1

Table 6-18 Keyboard country codes

For use in country
or region

Belgium -A41 Israel -BB1 Slovenia -BA1

Bulgaria -261 Italy -061 South Korea -AD1

Spare part
number

For use in country
or region

Spare part
number

For use in country
or region

Spare part
number

Canada -DB1 Japan -291 Spain -071

Czech Republic and
Slovakia

Denmark, Finland, and
Norway

France -051 Portugal -131 Thailand -281

Germany -041 Romania -271 Turkey -141

Greece -151 Russia -251 United Kingdom -031

Hungary -211 Saudi Arabia -171 United States -001

India -002

-FL1 Latin America -161 Switzerland -BG1

-DH1 The Netherlands -B31 Taiwan -AB1

76 Chapter 6 Removal and replacement procedures for authorized service provider parts

7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer and quickly press f10.

– or –

Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select My notebook, and then select Specications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 77).

2. Select Main, and then make note of the BIOS version.

3. Select Exit, select one of the options, and then follow the on-screen instructions.

● In Windows, press CTRL+Alt+S.

Starting Setup Utility (BIOS) 77

To check for later BIOS versions, see Downloading a BIOS update on page 78.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

78 Chapter 7 Using Setup Utility (BIOS)

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 79.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:

● A Failure ID link is displayed. Select the link and follow the on-screen instructions.

● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-

screen instructions.

● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 79

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash

drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, and then enter the product name or

number in the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,

double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download

and create the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 81.

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:

▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.

The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

80 Chapter 8 Using HP PC Hardware Diagnostics

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 81.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

Using HP PC Hardware Diagnostics UEFI 81

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, select your type of product, enter the product name or number in the

search box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

82 Chapter 8 Using HP PC Hardware Diagnostics

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 83

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 84).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 84).

● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool

(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to

create recovery media (select products only) on page 84).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 84).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

1. Select the Start button, and then select the Get Help app.

2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

To download the tool:

▲ Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

84 Chapter 9 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 84.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery

media (select products only) on page 84.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Restoring and recovery 85

10 Specications

Computer specications

Table 10-1 Computer specications

Metric U.S.

Dimensions

Length 246.0 mm 10.72 in

Width 376.0 mm 16.33 in

Height 22.5 mm 0.97 in

Weight (lowest conguration)

SSD, Ryzen processors, UMA graphics 1829.5 g 4.03 lbs

SSD, A9/A6/A4 processors, UMA graphics 1771.5 g 3.91 lbs

SSD, Ryzen/A9/A6/A4 processors, discrete graphics 1855.5 g 4.09 lbs

HDD and ODD, Ryzen processors, UMA graphics 2062.7 g 4.55 lbs

HDD and ODD, A9/A6/A4 processors, UMA graphics 2004.7 g 4.42 lbs

HDD and ODD, Ryzen/A9/A6/A4 processors, discrete graphics 2088.7 g 4.60 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range

of temperatures.

86 Chapter 10 Specications

39.6-cm (15.6-in) display specications

Table 10-2 Display specications

Metric U.S.

Active diagonal size 39.6-cm 15.6-in

Resolution FHD: 1920 × 1080

HD: 1366 × 768

Surface treatment Anti-glare

BrightView

Brightness 220 nits

200 nits (BrightView, HD, Touch-on Panel)

Viewing angle SVA

UWVA (FHD, anti glare panel)

Backlight WLED

Aspect ratio 16:10 ultra wide

Display panel interface eDP

Width Slim-at, 3.2 mm

M.2 SATA solid-state drive specications

Table

10-3 Solid-state drive specications

128-GB* 256-GB*

Height 1.35 mm 1.35 mm

Weight < 10 g < 10 g

Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M

Transfer rate up to 540 MB/sec up to 540 MB/sec

Interface type SATA-3 SATA-3

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

39.6-cm (15.6-in) display specications 87

M.2 PCIe solid-state drive specications

Table 10-4 Solid-state drive specications

256-GB*

Dimensions

Height 1 mm

Length 50.8 mm

Width 28.9 mm

Weight < 10 g

Interface type ATA-7

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not busy) 1.0 s

Access times

Logical 0.1 ms

Total logical sectors 500,118,192

Operating temperature

Operating

Non-operating

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Up to 2150 MB/s

Up to 300,000 IOPs

Up to 1260 MB/s

Up to 100,000 IOPs

0° to 70°C (32°F to 158°F)

-40° to 80°C (-40°F to 176°F)

88 Chapter 10 Specications

Hard drive specications

Table 10-5 Hard drive specications

2-TB* 1-TB* 500-GB*

Dimensions

Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm

Length 100.4 mm 100.4 mm 100.6 mm

Width 69.9 mm 69.9 mm 70.1 mm

Weight 130.0 g 107.0 g 92.0 g

Interface type SATA SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec

Security ATA security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 2.0 ms 3 ms

Average (read/write) 12 ms 12 ms 13 ms

Maximum 22 ms 22 ms 24 ms

Logical blocks 3,907,029,168 1,953,525,168 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm 5400 rpm

Operating temperature 0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specications 89

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of

125 or 250 V AC, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specic countries and regions

Table

11-1 Power cord requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

90 Chapter 11 Power cord set requirements