AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Centrino, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: November 2014
Document Part Number: 793965-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Top .......................................................................................................................................................................... 8
Locating system information .............................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 20
Mass storage devices ........................................................................................................................................... 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Service door ....................................................................................................................................... 29
Top cover ........................................................................................................................................... 40
Hard drive .......................................................................................................................................... 44
Power button board .......................................................................................................................... 47
Fan ..................................................................................................................................................... 59
Updating the BIOS ................................................................................................................................................ 73
Determining the BIOS version ........................................................................................................... 73
Downloading a BIOS update .............................................................................................................. 73
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
Synchronizing a tablet and keyboard (select products only) .............................................................................. 77
9 Backing up, restoring, and recovering in Windows 8.1 .................................................................................... 78
Creating recovery media and backups ................................................................................................................ 78
Creating HP Recovery media (select models only) ........................................................................... 78
Using Windows tools ........................................................................................................................................... 79
Restore and recovery ........................................................................................................................................... 79
Recovering using HP Recovery Manager ........................................................................................... 80
viii
What you need to know before you get started ............................................................. 80
Using the HP Recovery partition (select models only) ................................................... 81
Using HP Recovery media to recover .............................................................................. 81
Changing the computer boot order ................................................................................ 81
Removing the HP Recovery partition (select models only) ............................................ 82
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 83
Creating recovery media and backups ................................................................................................................ 83
Creating HP Recovery media (select products only) ......................................................................... 83
Using Windows tools ........................................................................................................................................... 84
Restore and recovery ........................................................................................................................................... 85
Recovering using HP Recovery Manager ........................................................................................... 85
What you need to know before you get started ............................................................. 85
Using the HP Recovery partition (select products only) ................................................. 86
Using HP Recovery media to recover .............................................................................. 86
Changing the computer boot order ................................................................................ 87
Removing the HP Recovery partition (select products only) ......................................... 87
11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 88
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 89
Hard drive specications ..................................................................................................................................... 91
13 Power cord set requirements ...................................................................................................................... 92
Requirements for all countries ............................................................................................................................ 92
Requirements for specic countries and regions ................................................................................................ 92
Index ............................................................................................................................................................. 95
ix
x
1Product description
CategoryDescription
Product NameHP 15 Notebook PC
ProcessorsProcessors are attached to the system board.
Full-size, textured island-style with black keyboard frame
2Chapter 1 Product description
CategoryDescription
Multitouch gestures enabled
Supports Windows® 8 Modern TrackPad Gestures
Support PS/2 interface
Power
requirements
Supports the following batteries:
SecurityKensington Security Lock
Operating system Preinstalled:
ServiceabilityEnd user replaceable parts:
Supports the following AC adapters:
1 M length power cord
45 W HP Smart AC adapter (3-wire, 4.5 mm barrel)
●
4 cell, 41 Whr, 2.8 AH
●
3 cell, 31 Whr, 2.8 AH
TPM 2.0 (SharkBay and Braswell)
Windows 10
Windows 8.1 with Bing image (64 bit)
Windows 8.1
AC adapter
Battery
Keyboard (select model replacement only)
Memory module
Optical drive
Hard drive
WLAN module
3
2External component identication
Right side
ComponentDescription
(1)Power light
(2)Hard drive or eMMC lightBlinking white: The hard drive or eMMC is being accessed.
(3)Audio-out (headphone) jack/Audio-in
(microphone) jack
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety and Environmental Notices.
To access this document:
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
4Chapter 2 External component identication
ComponentDescription
(4)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
(5)Optical drive (select models only)Depending on your computer model, reads an optical disc or
Left side
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
external drive, printer, scanner or USB hub.
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page. Follow the web page instructions to select
your computer model. Select Drivers & Downloads, and then
follow the on-screen instructions.
In Windows 10, type help in the taskbar search box, select
Help and Support, and then type disc compatibility in
the search box.
ComponentDescription
(1)Power connectorConnects an AC adapter.
(2)AC adapter light
(3)Security cable slotAttaches an optional security cable to the computer.
(4)RJ-45 (network) jack/status lightsConnects a network cable.
(5)VentEnable airow to cool internal components.
●
On: The AC adapter is connected and the battery is
charged.
●
O: The computer is using battery power.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or
stolen.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
Left side5
Display
ComponentDescription
(6)HDMI portConnects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(7)USB 3.0 ports Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8)Memory card readerReads optional memory cards that store, manage, share, or
access information.
To insert a card:
●
Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on the
card until it is rmly seated.
To remove a card:
●
Press in on the card until it pops out.
ComponentDescription
(1)Internal display switchTurns o the display and initiates Sleep if the display is closed while
(2)Internal microphoneRecords sound.
(3)Webcam lightOn: The webcam is in use.
6Chapter 2 External component identication
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
NOTE: Select models have two microphone holes.
ComponentDescription
(4)WebcamRecords video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam in Windows 8.1, from the Start screen, type
camera, and then select Camera from the list of applications.
To use the webcam in Windows 10, type camera in the taskbar
search box, and then select Camera.
(5)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
To access this document in Windows 8.1:
From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.
To access this document in Windows 10:
Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Display7
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
Lights
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
8Chapter 2 External component identication
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the keys to all capital letters.
(2)Mute light
(3)Wireless lightOn: An integrated wireless device, such as a wireless local area
●
Amber: Computer sound is o.
●
O: Computer sound is on.
network (WLAN) device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
Top9
Buttons and speakers
ComponentDescription
(1)Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to initiate
Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Windows 8.1::
▲
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list of
applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.
Windows 10:
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
10Chapter 2 External component identication
Keys
ComponentDescription
Right-click the Start button, and then select Power
Options.
(2)Speakers Produce sound.
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
(3)Windows keyWindows 8.1: Returns you to the Start screen from an open app
(4)Action keysExecute frequently used system functions.
(5)num lock keyTurns the integrated numeric keypad on and o.
(6)Integrated numeric keypadWhen num lock has been enabled, it can be used like an external
combination with the esc key or, on select models, the spacebar.
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
NOTE: The keypad function that is active when the computer
is turned o is reinstated when the computer is turned back on.
numeric keypad.
Top11
Bottom
ComponentDescription
(1)Battery lockLocks and unlocks the battery in the battery bay.
(2)Battery bayHolds the battery.
(3)Battery release latch Releases the battery.
(4)Vents (6)Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(5)Service doorProvides access to the wireless LAN (WLAN) module slot
and the memory module slots.
12Chapter 2 External component identication
ComponentDescription
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support through Help and
Support.
In Windows 8.1, from the Start screen, type h, and then
select Help and Support.
In Windows 10, type support in the taskbar search box,
and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
Bottom13
Locating system information
Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
14Chapter 2 External component identication
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating system information on page 14 for
details.
Computer major components15
ItemComponentSpare part number
(1)Display assembly: For display assembly subcomponent level spare part information, see
Display assembly subcomponents on page 19.
Display assembly, touch screen783120-001
Display assembly, touch screen with HD webcam790204-001