HP 14s Maintenance and Service Guide

HP 14s Laptop PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Second Edition: August 2017

First Edition: April 2017

Document Part Number: 925628-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 7

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Button and speakers ......................................................................................................................... 12

Special keys ....................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Drive handling ................................................................................................................................... 26

Grounding guidelines ........................................................................................................................................... 26

Electrostatic discharge damage ........................................................................................................ 26

Packaging and transporting guidelines .......................................................................... 27

Workstation guidelines ................................................................................ 27

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29

Component replacement procedures .................................................................................................................. 29

Display subcomponents (bezel, panel, camera) ............................................................................... 29

Bottom cover ..................................................................................................................................... 32

Battery ............................................................................................................................................... 34

v

WLAN module .................................................................................................................................... 35

Memory module ................................................................................................................................ 37

Hard drive .......................................................................................................................................... 38

Solid-state drive (SSD) ...................................................................................................................... 40

RTC battery ........................................................................................................................................ 41

Fan ..................................................................................................................................................... 42

Heat sink ............................................................................................................................................ 44

TouchPad board ................................................................................................................................. 48

USB board .......................................................................................................................................... 50

System board .................................................................................................................................... 51

Speakers ............................................................................................................................................ 55

Display assembly ............................................................................................................................... 56

Power button board .......................................................................................................................... 63

Power connector cable ...................................................................................................................... 64

Top cover/keyboard ........................................................................................................................... 65

6 Using Setup Utility (BIOS) ............................................................................................................................. 67

Starting Setup Utility (BIOS) ................................................................................................................................ 67

Updating Setup Utility (BIOS) .............................................................................................................................. 67

Determining the BIOS version ........................................................................................................... 67

Downloading a BIOS update .............................................................................................................. 68

7 Backing up, restoring, and recovering ........................................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select products only) ......................................................................... 69

Using Windows tools ........................................................................................................................................... 70

Restore and recovery ........................................................................................................................................... 71

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71

Using the HP Recovery partition (select products only) ................................................. 72

Using HP Recovery media to recover .............................................................................. 72

Changing the computer boot order ................................................................................ 73

Removing the HP Recovery partition (select products only) ......................................... 73

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 75

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75

9 Specications .............................................................................................................................................. 77

Computer specications ...................................................................................................................................... 77

35.6-cm (14.0-in) display specications ............................................................................................................. 78

vi

Hard drive specications ..................................................................................................................................... 79

M.2 solid-state drive specications .................................................................................................................... 80

10 Power cord set requirements ...................................................................................................................... 81

Requirements for all countries ............................................................................................................................ 81

Requirements for specic countries and regions ................................................................................................ 82

11 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 87

vii

viii

1 Product description

Category Description Disc,

8th Gen

Core

Product
name

Processor 8th generation Intel® Core™ processor √

HP 14s Laptop PC √ √ √ √ √ √

* Model numbers: 14s-bp000 – 14s-bp099 √ √ √ √ √

* Model numbers: 14s-bp100 – 14s-bp199 √

* Model numbers: 14s-bc000 – 14s-bc099 √ √ √ √ √

* Model numbers: 14s-bc100 – 14s-bc199 √

* Model numbers: 14s-be000 – 14s-be099 √ √ √ √ √

* Model numbers: 14s-be100 – 14s-be199 √

Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz,
2400-MHz/6-MB L3 cache, quad, 15W)

7th generation Intel Core processors √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz,
2133-MHz/4-MB L3 cache, dual, 15W)

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz,
2133-MHz/3-MB L3 cache, dual, 15W)

√

UMA,

Pent/Cel

√ √

√ √

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3
cache, dual, 15W)

7th generation Intel Pentium® processor √

Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3
cache, dual, 15W)

6th generation Intel Core processors √

Intel Core i3-6006U (2.0-GHz, 2133-MHz/3-MB L3
cache, dual, 15W)

Intel Pentium and Celeron® processors √ √

Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz,
1600-MHz/2-MB L3 cache, quad, 6W)

Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz,
1600-MHz/2-MB L3 cache, dual, 6W)

Graphics Internal graphics √ √ √ √

Intel UHD Graphics 620 √

Intel HD Graphics 520 √

Intel HD Graphics 620 √

√

√

√

√ √

√ √

1

Category Description Disc,

8th Gen

Core

Intel HD Graphics 610 √

Intel HD Graphics 405 √ √

Intel HD Graphics 400 √ √

Hybrid graphics √ √

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

AMD Radeon™ 530 R17M-M1-70 with 2048 GB of
dedicated video memory

Support HD Decode, DX12, and HDMI √ √ √ √ √

Panel 35.6-cm (14.0-in), high-denition (HD), white light-

emitting diode (WLED), SVA, BrightView (1366×768)
display, slim-at 3.0 mm, eDP; typical brightness: 220
nits

35.6-cm (14.0-in), high-denition (HD), white light-
emitting diode (WLED), SVA, anti glare (1366×768)
display, slim-at 3.0 mm, eDP; typical brightness: 220
nits

35.6-cm (14.0-in), full high-denition (FHD), white
light-emitting diode (WLED), UWVA, BrightView
(1920×1080) display, slim-at 3.0 mm, eDP; typical
brightness: 250 nits, bridge to 220 nits

35.6-cm (14.0-in), full high-denition (FHD), white
light-emitting diode (WLED), UWVA, anti glare
(1920×1080) display, slim-at 3.0 mm, eDP; typical
brightness: 250 nits, bridge to 220 nits

Memory Two customer-accessible/upgradable OR non-

accessible/non-upgradeable memory module slots

DDR4-2400 dual channel support √

DDR4-2133 dual channel support (DDR4-2400 bridge
to DDR4-2133)

√ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √

√ √ √

Supports up to 16 GB of system RAM in the following

congurations:

●

16384-MB total system memory (8192×2) √ √ √ √

●

8192-MB total system memory (8192×1) √ √ √ √

●

6144-MB total system memory (4096×1)
+ (2048×1)

●

4096-MB total system memory (4096×1) √ √ √ √

One non-customer-accessible/upgradable memory
module slot

DDR3L-1600 single channel support √ √

Supports system RAM in the following congurations: √

●

8192-MB total system memory (8192×1) √

●

4096-MB total system memory (4096×1) √ √

2 Chapter 1 Product description

√ √ √ √

√ √ √ √

√ √

Category Description Disc,

8th Gen

Core

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 7.2-mm

(.28-in) thickness

Support for M.2 SATA SSD √ √ √ √ √

Accelerometer/hard drive protection support √ √ √ √

Single hard drive congurations: √ √ √ √ √

1-TB, 5400 rpm, 7.2 mm √ √ √ √ √

500-GB, 5400 rpm, 7.0-mm √ √ √ √ √

M.2 SATA-3 congurations (Value): √ √ √ √

256 GB √ √ √ √

128 GB √ √ √ √

M.2 SATA-3 congurations (TLC): √ √ √ √ √

512 GB √ √ √ √ √

256 GB √

128 GB √

Dual storage congurations: √ √ √ √

256 GB SSD + 1 TB HDD √ √ √ √

128 GB SSD + 1 TB HDD √ √ √ √

√ √ √ √ √

eMMC conguration: √ √

128 GB (TLC) √ √ √ √ √

64 GB √

Camera/mic HP TrueVision HD camera - indicator LED, USB 2.0, HD

BSI sensor, f2.0, WDR, 720p by 30 frames per second

Single digital microphone √ √ √ √ √ √

HP camera - VGA camera, indicator LED, USB 2.0, f2.4,
480p by 30 frames per second

Single digital microphone √ √ √ √ √ √

Audio Audio application name: HP Audio Control √ √ √ √ √

Supports HP Audio Boost √ √ √ √ √ √

Dual speakers √ √ √ √ √ √

Sensors Accelerometer √ √ √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √ √ √

Wireless
Network

Compatible with Miracast-certied devices √ √ √ √ √ √

Integrated wireless with single antenna (M.2/PCIe): √ √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

3

Category Description Disc,

8th Gen

Core

●

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2
Combo Adapter

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter

Integrated wireless with dual antennas (M.2/PCIe): √ √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √ √

●

Intel Dual band wireless-AC 3168 802.11AC 1x1
WiFi + BT 4.2 Combo Adaptor (non-vPro)

●

Intel Dual Band Wireless-AC 7265 802.11AC 2x2
WiFi + BT 4.2 Combo Adapter (non-vPro)

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

External
media card

Internal
Card
Expansion

Ports Hot plug/unplug and auto detect for correct output to

Keyboard/
pointing
devices

HP Multi-Format Digital Media Reader √ √ √ √ √ √

Support SD/SDHC/SDXC √ √ √ √ √ √

Push-push insertion/removal √ √ √ √ √ √

One M.2 slot for solid-state drive √ √ √ √ √ √

One M.2 slot for WLAN √ √ √ √ √ √

wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external
monitor connected)

HDMI v1.4 supporting up to 1920×1080 @60Hz √ √ √ √ √ √

RJ-45 (Ethernet) √ √ √ √ √ √

USB 3.0 (2) √ √ √ √ √ √

USB 3.1 Gen1 Type-C port (supports data transfer) √ √ √ √ √ √

AC Smart Pin adapter plug √ √ √ √ √ √

Headphone/line out and microphone/line in combo jack √ √ √ √ √ √

Keyboard √ √ √ √ √ √

Full-sized, textured, island style keyboard √ √ √ √ √ √

TouchPad √ √ √ √ √ √

√ √ √ √ √ √

Image sensor √ √ √ √ √ √

Multi-touch gestures enabled √ √ √ √ √ √

Taps enabled by default √ √ √ √ √ √

Supports Modern Trackpad Gestures √ √ √ √ √ √

Power AC adapters √ √ √ √ √ √

90-W √

65-W EM √ √ √ √ √

45-W √ √ √ √

4 Chapter 1 Product description

Category Description Disc,

8th Gen

Core

65-W √

Power cord √ √ √ √ √ √

1 meter premium power cord √ √ √ √ √ √

Battery √ √ √ √ √ √

3-cell, 41-Whr, 3610 mAh Li-ion battery √ √ √ √ √ √

Supports battery fast charge √ √ √ √ √ √

Battery life enhancement √ √ √ √ √ √

Security TPM 2.0 √ √ √ √ √ √

Kensington Security Lock √ √ √ √ √ √

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

Operating
system

Preinstalled √ √ √ √ √

Windows 10 √ √ √ √ √

Windows 10 Professional √ √ √ √ √

For Developed Market (ML): √ √ √ √ √

Windows 10 Home ML √ √ √ √ √

Windows 10 Home Plus ML √ √ √ √ √

For Emerging Market (EM/SL): √ √ √ √ √

Windows 10 Home EM/SL √ √ √ √ √

Windows 10 Home Plus EM/SL √ √ √ √ √

Windows 10 Home Value NB EM/SL √

Window 10 Home Value NB ML Compact √

Windows 10 Home Value NB Select Geo EM/SL √

Windows 10 Home Value NB Select Geo EM/SL Compact √

For China Market: √ √ √ √ √

CPPP Windows 10 Home Plus China Language Edition √ √ √ √ √

CPPP Windows 10 Home China Language Edition √ √ √ √ √

For APJ SEAP Market (EM/SL): √ √ √ √ √

SEAP Windows 10 Home EM/SL √ √ √ √ √

SEAP Windows 10 Home Plus √ √ √ √ √

SEAP Windows 10 Home Value Notebook √

FreeDOS 2.0 √ √ √ √ √

Service End-user replaceable parts √ √ √ √ √

AC adapter √ √ √ √ √

5

6 Chapter 1 Product description

2 Getting to know your computer

Right side

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Drive light (select products

only)

(3) USB Type-C 3.x charging port

(select products only)

(4) HDMI port Connects an optional video or audio device, such as a high-denition television,

(5) RJ-45 (network) jack/status

lights

(6) AC adapter and battery light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

When the computer is on, connects and charges a USB device that has a Type-C
connector, such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.

– or –

Connects to various USB, video, HDMI, and LAN devices.

NOTE: Cables and/or adapters (purchased separately) may be required.

any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.

Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(7) Power connector Connects an AC adapter.

Right side 7

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

tracker, or smartwatch, and provides high-speed data transfer.

(3) Audio–out (headphone)/Audio-in (microphone)

combo jack

(4) Memory card reader (select products only) Reads optional memory cards that enable you to store, manage,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

8 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas* (1 or 2) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (1 or 2) Record sound.

(3) Camera lights On: One or more cameras are in use.

(4) Camera(s) Allow you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 9

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 11

Button and speakers

Component Description

(1) Power button

(2) Speakers Produce sound.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings and power options:

▲

Right-click the Power icon , and then select Power

Options.

12 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 13

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.

14 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15

16 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 17

Item Component Spare part

number

(1) Display assembly

NOTE: Display assemblies are spared at the subcomponent level only. Entire display hinge-ups are not

spared.

Display assembly spare part information, see Display assembly subcomponents on page 21.

(2) Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 65.

For use in black models 929650-xxx

For use in white models 929651-xxx

For use in blue models L00443-xx1

(3) TouchPad board

NOTE: The TouchPad cable is available using spare part number 927916-001.

For use in black models 929643-001

For use in white models 929644-001

For use in blue models L00442-001

(4) TouchPad bracket (not illustrated) 926851-001

(5) Speakers (includes left and right speakers and cable) 929647-001

(6) Power connector cable 808155-021

(7) Power button board

NOTE: The power button board cable is available using spare part number 927915-001.

(8) System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in models with discrete graphics memory:

●

Intel Core i7-7500U processor and 2 GB of discrete graphics memory 929562-xx1

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory 929563-xx1

For use in models with UMA graphics memory:

●

Intel Core i7-7500U processor 927264-xx1

●

Intel Core i5-8250U processor 934785-xx1

●

Intel Core i5-7200U processor 927265-xx1

●

Intel Core i3-7100U processor 927266-xx1

●

Intel Core i3-6006U processor 935889-xx1

●

Intel Pentium 4415U processor 927267-xx1

●

Intel Pentium N3710 processor 929564-xx1

929642-001

●

Intel Pentium N3710 processor (models with 64 GB eMMC memory) 934789-xx1

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

●

Intel Celeron N3060 processor 929565-xx1

●

Intel Celeron N3060 processor (models with 64 GB eMMC memory) L00745-xx1

(9) Fan 927918-001

Heat sink assembly (includes replacement thermal materials)

(10) For use in models with discrete graphics 927920-001

(11) For use in models with 15 W Intel Core processors and UMA graphics 927919-001

(12) For use in models with 6W Intel Pentium and Celeron processors and UMA graphics 933497-001

(13) System board light-blocking cover 937271-001

(14) RTC battery not spared

(15) Solid-state drive, M.2

512 GB, TLC 763008-013

256 GB, TLC 760615-041

128 GB, TLC 759848-022

256 GB, value 865902-013

128 GB, value 827560-042

(16) Memory module

(DDR4-2400) For use in models with Intel Core processors

●

8-GB 862398-855

●

4 GB 862397-855

●

2 GB 864271-855

(DDR3L-1600) For use in models with Intel Pentium or Celeron processors

●

8-GB 693374-005

●

4 GB 691740-005

(17) USB board

NOTE: The USB board cable is available using spare part number 927914-001.

(18) WLAN module

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

(19) Battery (4 cell, 70 Wh, 4.55 Ah) 920070-855

(20) Hard drive, 7 mm (does not include bracket or cable)

NOTE: The hard drive cable is available using spare part number 927917-001.

927925-001

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

Computer major components 19

Item Component Spare part

number

(21) Hard drive brackets 933608-001

(22) Bottom cover

Models without eMMC modules:

●

For use in black models 929709-001

●

For use in white models 931244-001

●

For use in blue models L00440-001

Models with eMMC modules:

●

For use in black models 940558-001

●

For use in white models 940559-001

●

For use in blue models L00746-001

(23) Rubber Kit

For use in black models 929645-001

For use in white models 931245-001

For use in blue models L00441-001

(*) eMMC module, 128 GB (not illustrated) 937207-001

(*) eMMC holder brackets (not illustrated) 937208-001

(*) eMMC cable (not illustrated) 937209-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel

For use in black models 929635-001

For use in white models 929636-001

For use in blue models L00444-001

(2) Display cable (includes display panel cable and camera/microphone cable) 929637-001

(3) Camera/microphone module

HD camera 919471-002

VGA camera 919472-002

(4) Antenna, dual (includes wireless antenna cable and transceiver) 929632-001

(5) Raw display panel (35.6-cm [14.0-in])

UWVA, Brightview 847660-008

UWVA, anti glare 821816-005

SVA, Brightview 847664-008

SVA, anti glare 916357-004

(6) Hinge Kit (left and right) 929640-001

(7) Display enclosure:(does not include wireless antennas)

For use in black models 929633-001

For use in white models 929634-001

For use in blue models L00445-001

Display assembly subcomponents 21

Mass storage devices

Item Component Spare part number

(1) Hard drive (7 mm, SATA; does not include brackets or cable):

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

(2) Hard drive brackets 933608-001

(*) Hard drive connector/cable (not illustrated) 927917-001

(3) Solid-state drive, M.2

512 GB, TLC 763008-013

256 GB, TLC 760615-041

128 GB, TLC 759848-022

256 GB, value 865902-013

128 GB, value 827560-042

(*) eMMC module, 128 GB 937207-001

(*) eMMC holder brackets 937208-001

(*) eMMC cable 937209-001

(*) External optical drive (not illustrated) 747080-001

22 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

HP Smart AC adapter (4.5 mm, non-PFC):

90-W 710413-001

65-W 710412-001

65-W, for use in Argentina 710340-850

65-W, EM, for use in India and the People’s Republic of China 913691-850

45-W 741553-850

45-W, for use in Argentina 741553-852

Power cord:

For use in Argentina 920689-003

For use in Australia 920689-011

For use in Denmark 920689-007

For use in Europe 920689-005

For use in India 920689-016

For use in Israel 920689-008

For use in Italy 920689-002

For use in North America 920689-001

For use in the People’s Republic of China 920689-014

For use in South Africa 920689-010

For use in South Korea 920689-013

For use in Taiwan 920689-015

For use in Thailand 920689-012

For use in the United Kingdom 920689-006

Screw Kit 929646-001

External optical drive 747080-001

USB-C to USB-A adapter 833960-001

HP HDMI to VGA Adapter 701943-001

Miscellaneous parts 23

24 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 25

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 27

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

28 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 53 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Display subcomponents (bezel, panel, camera)

NOTE: Display assemblies are spared at the subcomponent level only.

This section illustrates how to remove the display bezel, display panel, and camera module without removing
the display from the computer. Display assembly on page 56 illustrates removing all display
subcomponents.

To remove display assembly subcomponents, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

Remove the display assembly subcomponents:

1. Open the computer as far as it will open.

Component replacement procedures 29

2. To remove the display bezel, ex the inside of the top edge (1), the left edge (2), the bottom edge (3),

and the right edge (4) of the display bezel until the bezel disengages from the display enclosure.

3. To remove the camera/microphone module:

a. Position the display assembly with the top edge toward you.

b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the

display (1).

c. Disconnect the cable (2) from the module.

4. To remove the display panel:

30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the

enclosure.

b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on

the back of the panel.

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

Component replacement procedures 31

Reverse this procedure to reassemble and install the display assembly components.

Bottom cover

Description Spare part number

Models without eMMC modules:

Bottom cover for use in black models 929709-001

Bottom cover for use in white models 931244-001

Bottom cover for use in blue models L00440-001

Models with eMMC modules:

Bottom cover for use in black models 940558-001

Bottom cover for use in white models 940559-001

Bottom cover for use in blue models L00746-001

Rubber Kit for use in black models 929645-001

Rubber Kit for use in white models 931245-001

Rubber Kit for use in blue models L00441-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 34).

To remove the bottom cover:

1. Position the computer upside down with the front toward you.

2. Remove the upper rubber foot (1) so you can access the screws underneath.

3. Remove the three Phillips PM2.5×6.0 screws (2) that were under the upper rubber foot.

32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the three remaining Phillips PM2.0×5.0 screws (3).

5. Start prying along the bottom edge of the computer (1), then along the left (2) and right (3) sides, and

then remove the bottom cover (4).

Reverse this procedure to install the bottom cover.

Component replacement procedures 33

Battery

Description Spare part number

Battery, 4 cell, 70 Wh, 4.55 Ah 920070-855

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

To remove the battery:

1. Remove the four Phillips PM2.0×5.0 screws (1) that secure the battery to the computer.

2. Pull the battery away from the system board connector, and then up and out of the computer (2).

Reverse this procedure to install the battery.

34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if
applicable).

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

Component replacement procedures 35

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number

Memory module (PC4-2400) for use in models with Intel Core processors

8-GB 862398-855

4-GB 862397-855

2-GB 864271-855

Memory module (PC3L-1600) for use in models with Intel Core processors

8-GB 693374-004

4-GB 691740-004

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 37

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket or cable.

Description Spare part number

Hard drives (7 mm):

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

Hard drive bracket 933608-001

Hard drive cable 927917-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 32).

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

5. Remove the battery (see Battery on page 34).

To remove the hard drive:

1. Disconnect the hard drive connector cable from the system board (1).

2. Lift the hard drive out of the computer (2).

3. To remove the hard drive bracket and connector, pull the connector away from the hard drive (1).

38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Pull each bracket away from the sides of the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 39

Solid-state drive (SSD)

Description Spare part number

512 GB, TLC 763008-013

256 GB, TLC 760615-041

128 GB, TLC 759848-022

256 GB, value 865902-013

128 GB, value 827560-042

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

RTC battery

Description Spare part number

RTC battery not spared

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove the RTC battery:

▲

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

Use a thin tool to disengage the battery from the socket (1), and then remove the battery (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 41

Fan

Description Spare part number

Fan 927918-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove the fan:

1. Disconnect the fan cable from the system board (1).

2. Remove the three Phillips PM2.0×4.0 screws (2) that secure the fan to the computer.

3. Lift the fan out of the computer (3).

42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Fan mesh is installed under the top cover/keyboard assembly to lter dust from the computer. The mesh

is secured with double-sided tape. If it is necessary to replace the mesh, lift the mesh and remove it
from the top cover. The mesh comes with adhesive pre-installed and is available using spare part
number 938253-001. To install the mesh, press it into place until secure.

Reverse this procedure to install the fan.

Component replacement procedures 43

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal materials.

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

Description Spare part number

Heat sink for use in models with 15 W Intel Core processors and UMA graphics 927919-001

Heat sink for use in models with 6W Intel Pentium and Celeron processors and UMA graphics 933497-001

Heat sink for use in models with discrete graphics 927920-001

computer on, and then shut it down through the operating system.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove the heat sink:

1. Discrete graphics models: In the order indicated on the heat sink, remove the six screws (1) that secure

the heat sink to the system board.

2. Remove the heat sink from the system board (2).

44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

●

Thermal paste is used on the processor (1) and associated heat sink area (2), as well as the
graphics chip (3) and associated heat sink area (4).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and

the system board components each time the heat sink is removed. Replacement thermal material
is included with the heat sink, processor, and system board spare part kits.

3. UMA graphics models with 15 W Intel Core processors: In the order indicated on the heat sink, remove

the four screws (1) that secure the heat sink to the system board.

4. Remove the heat sink from the system board (2).

Component replacement procedures 45

●

Thermal paste is used on the processor (1) and associated heat sink area (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and

the system board components each time the heat sink is removed. Replacement thermal material
is included with the heat sink, processor, and system board spare part kits.

5. UMA graphics models with 6 W Intel Pentium and Celeron processors: In the order indicated on the

heat sink, remove the four longer screws (1) and three shorter screws (2) that secure the heat sink to
the system board.

6. Remove the heat sink from the system board (3).

46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

●

Thermal paste is used on the processor (1) and associated heat sink area (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and

the system board components each time the heat sink is removed. Replacement thermal material
is included with the heat sink, processor, and system board spare part kits.

Reverse this procedure to reassemble and install the heat sink.

Component replacement procedures 47

TouchPad board

Description Spare part number

TouchPad board for use in black models 929643-001

TouchPad board for use in white models 929644-001

TouchPad board for use in blue models L00442-001

TouchPad bracket 926851-001

TouchPad board cable 927916-001

Before removing the TouchPad board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove the TouchPad board:

1. Disconnect the cable from the system board (1).

2. Remove the conductive tape from the TouchPad (2).

3. Remove the three Phillips PM2.0×3.0 screws (1) that secure the bracket to the computer, and the lift the

bracket from atop the TouchPad (2).

48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the three Phillips broad head PM2.0×2.0 screws (3) that secure the TouchPad board to the

computer, and the lift the TouchPad out of the computer (4).

Reverse this procedure to install the TouchPad board.

Component replacement procedures 49

USB board

Description Spare part number

USB board 927925-001

USB board cable 927914-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

To remove the USB board:

1. Disconnect the cable (1) from the USB board.

2. Remove the Phillips PM2.0×2.5 screw (2) and the two Phillips PM2.0×5.0 screws (3) that secure the USB

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

board to the computer.

3. Rotate the connector side of the board up, and then lift the board out of the computer (4).

Reverse this procedure to install the USB board.

50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in models with discrete graphics memory:

●

Intel Core i7-7500U processor and 2 GB of discrete graphics memory 929562-xx1

●

Intel Core i5-8250U processor and 2 GB of discrete graphics memory 934785-xx1

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory 929563-xx1

For use in models with UMA graphics memory:

●

Intel Core i7-7500U processor 927264-xx1

●

Intel Core i5-7200U processor 927265-xx1

●

Intel Core i3-7100U processor 927266-xx1

●

Intel Core i3-6006U processor 935889-xx1

●

Intel Pentium 4415U processor 927267-xx1

●

Intel Pentium N3710 processor 929564-xx1

●

Intel Pentium N3710 processor (models with 64 GB eMMC memory) 934789-xx1

●

Intel Celeron N3060 processor 929565-xx1

●

Intel Celeron N3060 processor (models with 64 GB eMMC memory) L00745-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

6. Remove the WLAN module (see WLAN module on page 35).

7. Remove the memory module (see Memory module on page 37).

8. Remove the hard drive (see Hard drive on page 38).

9. Remove the solid-state drive (see Solid-state drive (SSD) on page 40).

10. Remove the fan assembly (see Fan on page 42).

Component replacement procedures 51

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): Display cable

(2): Power connector cable

(3): Power button board cable

(4): USB board cable

(5): Speaker cable

(6): TouchPad cable

(7): Keyboard cable

(8): Hard drive cable

2. Remove the four Phillips PM2.0×5.0 screws (1) that secure the system board to the computer.

52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the three Phillips PM2.0×3.0 screws (2) that secure the system board to the computer.

4. Rotate the right side of the system board upward (1)

5. Pull the system board up and to the right to remove it from the computer (2).

Reverse this procedure to install the system board.

When installing the system board, be sure to install the light-blocking cover as shown in the following image.
This part is available using spare part number 937271-001.

Component replacement procedures 53

54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

6. Remove the system board (see System board on page 51).

To remove the speakers:

1. Remove the Phillips PM2.0×5.0 screw (1) that secures the right speaker to the computer.

2. Remove the cable from its routing path along the bottom of the computer (2), and then remove the

Description Spare part number

Speakers (includes left and right speakers and cable) 929647-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

speakers from the computer (3).

Reverse this procedure to install the speakers.

Component replacement procedures 55

Display assembly

Description Spare part number

Display bezel

For use in black models 929635-001

For use in white models 929636-001

For use in blue models L00444-001

Display cable (includes display panel cable and camera/microphone cable) 929637-001

Camera/microphone module

HD camera 919471-002

VGA camera 919472-002

Antenna, dual (includes wireless antenna cable and transceiver) 929632-001

Raw display panel (35.6-cm [14.0-in])

UWVA, Brightview 847660-008

UWVA, anti glare 821816-005

SVA, Brightview 847664-008

SVA, anti glare 916357-004

Hinge Kit (left and right) 929640-001

Display enclosure:(does not include wireless antennas)

For use in black models 929633-001

For use in white models 929634-001

For use in blue models L00445-001

This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

6. Remove the fan assembly (see Fan on page 42).

To remove the display assembly:

1. Disconnect the display panel cable from the system board (1).

2. Disconnect the wireless antennas from the WLAN module (2).

56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the antenna cables from their routing path in the computer (3).

4. Remove the four Phillips PM2.5×6.0 screws (1) that secure the display assembly to the computer.

5. Lift the display to bend the hinges upward (2).

6. Separate the display from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel, ex the inside of the top edge (1), the left edge (2), the bottom edge (3),

and the right edge (4) of the display bezel until the bezel disengages from the display enclosure.

NOTE: The display will not be connected to the computer as shown in the following image.

Component replacement procedures 57

2. To remove the camera/microphone module:

a. Position the display assembly with the top edge toward you.

b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the

display (1).

c. Disconnect the cable (2) from the module.

3. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the

enclosure.

58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

NOTE: The display will not be connected to the computer as shown in the following image.

b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on

the back of the panel.

Component replacement procedures 59

c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable

to the display panel, and then disconnect the cable (3).

NOTE: The display will not be connected to the computer as shown in the following image.

4. To remove the display hinges:

a. Remove the two Phillips broad head PM2.5×3.0 screws (1) and the Phillips PM2.0×2.5 screw (2)

that secures each hinge to the display enclosure.

b. Remove the display hinges (3).

60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5. To remove the wireless antennas and cables, peel the left(1) and right (2) antennas o the display

enclosure, and then remove the antennas and cables from the display enclosure (2).

6. To remove the display/camera cable, disconnect the cable from the board at the bottom of the display

(1) and the camera at the top of the display (2), and then remove the cable from the clips built into the

side of the display enclosure (3).

Component replacement procedures 61

7. If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Use the following image to determine proper display cable (1) and antenna cable (2) routing.

Reverse this procedure to reassemble and install the display assembly.

62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Power button board

Description Spare part number

Power button board 929642-001

Power button board cable 927915-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

6. Remove the system board (see System board on page 51).

7. Remove the speakers (see Speakers on page 55).

8. Remove the display (see Display assembly on page 56).

To remove the power button board:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the computer

2. Remove the power button board from the computer (2).

Reverse this procedure to install the power button board and cable.

Component replacement procedures 63

Power connector cable

Description Spare part number

Power connector cable 808155-021

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 32).

5. Remove the battery (see Battery on page 34).

6. Remove the display (see Display assembly on page 56).

To remove the power connector cable:

▲

Lift the power connector cable straight up and out of the computer.

Reverse this procedure to install the power connector cable.

64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Top cover/keyboard

The top cover/keyboard spare part remains after all other spare parts have been removed.

The top cover/keyboard spare part kit includes the keyboard, keyboard cable and fan mesh lter.

In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.

NOTE: All top cover/keyboard spare part kits include TouchPad.

IMPORTANT: When replacing the top cover/keyboard assembly, it may be necessary to replace the fan mesh

lter. The mesh is secured with double-sided tape. If it is necessary to replace the mesh, lift the mesh and
remove it from the top cover. The mesh comes with adhesive pre-installed and is available using spare part
number 938253-001. To install the mesh, press it into place until secure.

Description Spare part number

Keyboard for use in black models 929650-xxx

Keyboard for use in white models 929651-xxx

Keyboard for use in blue models L00443-xx1

For use in country or region Spare

part
number

Czech Republic and Slovakia -FL1 Italy -061 South Korea -AD1

Denmark, Finland, and Norway -DH1 Latin America -161 Spain -071

France -051 The Netherlands -B31 Taiwan -AB1

Germany -041 Portugal -131 Thailand -281

Greece -151 Russia -251 Turkey -141

Hungary -211 Saudi Arabia -171 United Kingdom -031

Israel -BB1 Slovenia -BA1 United States -001

For use in country

or region

Spare part
number

For use in country

or region

Spare part
number

Component replacement procedures 65

66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 67).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 68.

Starting Setup Utility (BIOS) 67

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

68 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 69. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 70.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 71.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 69

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 70.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 71.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get help app.

▲ Select the Start button, and then select the Get help app.

70 Chapter 7 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get help app.

▲ Select the Start button, and then select the Get help app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 71. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 69.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 71.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 73.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 69.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 69.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 69.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 71

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –

●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 73.

3. Follow the on-screen instructions.

72 Chapter 7 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 69.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 73

74 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 75.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 75

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Additional BIOS crisis recovery tool

HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/

techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See

the modules that cover HP PC Hardware Diagnostics (UEFI).

76 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)

9 Specications

Computer specications

Metric U.S.

Dimensions

Depth 238.9 mm 9.41 in

Width 336.0 mm 13.23 in

Height 19.9 mm 0.78 in

Weight

UMA graphics and solid-state drive 1495 g 3.30 lb

UMA graphics and hard drive 1580 g 3.48 lb

Discrete graphics and solid-state drive 1560 g 3.44 lb

Discrete graphics and hard drive 1660 g 3.66 lb

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 2.31 A – 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

Computer specications 77

35.6-cm (14.0-in) display specications

Metric U.S.

Active diagonal size 35.6-cm 14.0-in

Resolution 1366x768 (HD)

1920x1080 (FHD)

Surface treatment BrightView

Anti glare

Brightness 220 nits

Viewing angle SVA (HD displays)

UWVA (FHD displays)

Backlight WLED

Graphics adapter eDP

Thickness 3.0 mm

78 Chapter 9 Specications

Hard drive specications

1-TB* 500-GB*

Dimensions

Height 9.5 mm 7.0 mm or 9.5 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 107.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 3 ms

Average (read/write) 12 ms 13 ms

Maximum 22 ms 24 ms

Logical blocks 1,953,525,168 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specications 79

M.2 solid-state drive specications

128-GB* 256-GB* 512-GB*

Dimensions

Height 1 mm 1 mm 1 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) SATA-3 (6 Gbps)

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not
busy)

Access times

Logical 0.1 ms 0.1 0.1

Total logical sectors 250,069,680 500,118,192 1,000,215,216

Operating temperature

Operating

Non-operating

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Up to 520 MB/s

Up to 60K IOPs

Up to 160 MB/s

Up to 34K IOPs

1.0 s 1.0 s 1.0 s

0° to 70°C (32°F to 158°F)

-40° to 95°C (-40°F to 203°F)

Up to 540 MB/s

Up to 85K IOPs

Up to 280 MB/s

Up to 67K IOPs

0° to 70°C (32°F to 158°F)

-55° to 90°C (-67°F to 194°F)

Up to 530 MB/s

Up to 97K IOPs

Up to 515 MB/s

Up to 88K IOPs

0° to 70°C (32°F to 158°F)

-40° to 85°C (-40°F to 185°F)

80 Chapter 9 Specications

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 81

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1.

The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

82 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4.

The exible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.

5.

The exible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a ag label.

6.

The exible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set ttings (appliance coupler, cable, and wall plug)
must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-

UL marks. For 240 V ac, the
ASTA marks.

exible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or

Requirements for specic countries and regions 83

84 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

85

86 Chapter 11 Recycling

Index

A

AC adapter and battery light 7
action keys

identifying 13

antenna

illustrated 21, 56

antennas

removing 61
audio, product description 3
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying

B

backups 69
battery

illustrated 19

removing 34
BIOS

determining version 67

downloading an update 68

starting the Setup Utility 67

updating 67
Bluetooth label 15
boot order

changing 73
bottom 15
bottom cover

illustrated 20

removing 32
buttons

left TouchPad 10

power 12

right TouchPad 10

C

cables, service considerations 25
camera lights, identifying 9
camera(s)

identifying 9
camera/microphone cable

illustrated 21, 56

removing 30, 58, 60

8

camera/microphone module

illustrated 21, 56

removing 30, 58
caps lock light, identifying 11
components

bottom 14

display 9

keyboard area 10

left side 8

right side 7
computer major components,

illustrated 17
computer specications 77
connector, power 7
connectors, service considerations

25

D

display assembly

illustrated 18
removing 56

display assembly subcomponents

illustrated 21
removing 56

display bezel

illustrated 21, 56
removing 30, 57

display cable

illustrated 21, 56
removing 60

display enclosure

illustrated 21, 56
removing 62

display panel

illustrated 21, 56
product description 2

removing 30, 58, 60
display specications 78
display subcomponents

removal 29

spare part numbers 29
drive light 7

E

electrostatic discharge 26

eMMC cable

spare part number 20, 22

eMMC holder brackets

spare part number 20, 22

eMMC module

spare part number 20, 22
equipment guidelines 28
esc key, identifying 13
Ethernet, product description 3
external media cards 4

F

fan

illustrated 19

removing 42
fn key, identifying 13

G

graphics, product description 1
grounding guidelines 26
guidelines

equipment 28

grounding 26

packaging 27

transporting 27

workstation 27

H

hard drive

illustrated 19, 22

precautions 26

product description 3

removing 38

specications 79
hard drive bracket

illustrated 20, 22
hard drive brackets

removing 38
hard drive cable

illustrated 22
HDMI port 7
heat sink

removing 44

Index 87

heat sink assembly

illustrated 19
removing 19

hinges

illustrated 21, 56
removing 30, 58, 60

HP PC Hardware Diagnostics (UEFI)

using 75

HP Recovery Manager

correcting boot problems 73
starting 72

HP Recovery media

creating 69
recovery 72

HP Recovery partition

recovery 72
removing 73

I

internal card

product description 4

internal microphones, identifying 9

J

jacks

RJ-45 (network) 7

K

keyboard

illustrated 18
product description 4

keys

action 13
esc 13
fn 13
Windows 13

L

labels

Bluetooth 15
regulatory 15
serial number 15
service 15
wireless certication 15
WLAN 15

lights

AC adapter and battery 7
caps lock 11
drive 7
mute 11
power 7, 11

M

M.2 solid-state drive

specications 80

mass storage devices

illustrated 22

precautions 26
memory card reader, identifying 8
memory card, identifying 8
memory module

illustrated 19

product description 2

removing 37
microphone 3
minimized image recovery 72
minimized image, creating 71
model name 1
mute light, identifying 11

O

operating system 5
original system recovery 71

P

packaging guidelines 27
plastic parts, service

considerations 25
pointing device 4
ports

HDMI 7
product description 4
USB 3.x SuperSpeed 8
USB Type-C 3.x charging 7

power button board

illustrated 18

removing 63
power button, identifying 12
power connector cable

illustrated 18

removing 64
power connector, identifying 7
power cord

requirements for all countries

81

requirements for specic

countries and regions 82

set requirements 81
power light 7
power lights, identifying 11
power requirements 4

processor

product description 1

product description

audio 3
display panel 2
Ethernet 3
external media cards 4
graphics 1
hard drive 3
internal card 4
keyboard 4
memory module 2
microphone 3
operating system 5
pointing device 4
ports 4
power requirements 4
processor 1
product name 1
security 5
sensors 3
serviceability 5
video 3

wireless 3
product name 1
product name and number,

computer 15

R

recover

options 71
recovery

discs 70, 72

HP Recovery Manager 71

media 72

starting 72

supported discs 70

system 71

USB ash drive 72

using HP Recovery media 70
recovery media

creating 69

creating using HP Recovery

Manager 70

recovery partition

removing 73
regulatory information

regulatory label 15

wireless certication labels 15

88 Index

removal/replacement

preliminaries 25
procedures 29

RJ-45 (network) jack/status lights,

identifying 7

RTC battery

illustrated 19
removing 41

S

security cable slot, identifying 8
security, product description 5
sensors, product description 3
serial number 15
serial number, computer 15
service considerations

cables 25
connectors 25

plastic parts 25
service labels, locating 15
serviceability, product description 5
slots

memory card reader 8

security cable 8
solid-state drive

illustrated 22

removal 40

spare part number 19, 22, 40
speakers

identifying 12

illustrated 18

removing 55

specications

computer 77

display 78

hard drive 79

M.2 solid-state drive 80
supported discs, recovery 70
system board

removing 51

spare part number 18, 51
system board light-blocking cover

illustrated 19
system recovery 71
system restore point

creating 70
system restore point, creating 69

top cover/keyboard

removing 65

TouchPad

buttons 10

TouchPad board

removing 48

spare part number 18, 48
TouchPad zone, identifying 10
transporting guidelines 27
traveling with the computer 15

U

USB 3.x SuperSpeed ports,

identifying 8

USB board

removing 50

spare part number 19
USB Type-C 3.x charging port,

identifying 7

V

vents, identifying 14
video, product description 3

W

Windows

system restore point 69, 70
Windows key, identifying 13
Windows tools

using 70
wireless antenna

illustrated 21, 56
wireless antennas

removing 61
wireless certication label 15
wireless, product description 3
WLAN antennas, identifying 9
WLAN device 15
WLAN label 15
WLAN module

illustrated 19

removing 35
workstation guidelines 27

T

tools required 25

Index 89

90 Index