HP 14q-by0xx Maintenance and Service Guide

HP 14 Laptop PC (AMD)

* Model numbers: 14-bw0xx

HP 14g Laptop PC

* Model numbers: 14g-bx0xx

HP 14q Laptop PC

* Model numbers: 14q-by0xx

Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7 or Windows
10 Pro systems downgraded to Windows 7
Professional: This version of Windows running
with the processor or chipsets used in this
system has limited support from Microsoft. For
more information about Microsoft’s support,
please see Microsoft’s Support Lifecycle FAQ at

https://support.microsoft.com/lifecycle

In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: April 2017

Document Part Number: 927215-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Button ................................................................................................................................................ 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 23

Cables ................................................................................................................................................................... 24

Miscellaneous parts ............................................................................................................................................. 25

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 28

Electrostatic discharge damage ........................................................................................................ 28

Packaging and transporting guidelines .......................................................................... 29

Workstation guidelines ................................................................................ 29

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31

Component replacement procedures .................................................................................................................. 31

Battery ............................................................................................................................................... 32

v

Optical drive ....................................................................................................................................... 33

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35

Component replacement procedures .................................................................................................................. 35

Display subcomponents (bezel, panel, camera) ............................................................................... 35

Bottom cover ..................................................................................................................................... 39

WLAN module .................................................................................................................................... 41

Memory module ................................................................................................................................ 43

Hard drive .......................................................................................................................................... 44

M.2 solid-state drive/eMMC adapter bracket .................................................................................... 47

M.2 Solid-state drive (SSD) or eMMC module ................................................................................... 48

Fan ..................................................................................................................................................... 49

TouchPad button board ..................................................................................................................... 51

Heat sink assembly ........................................................................................................................... 52

Speakers ............................................................................................................................................ 56

USB board .......................................................................................................................................... 58

System board .................................................................................................................................... 59

RTC battery ........................................................................................................................................ 61

Display assembly ............................................................................................................................... 62

Power connector cable ...................................................................................................................... 71

Power button board .......................................................................................................................... 72

Top cover/keyboard ........................................................................................................................... 73

7 Using Setup Utility (BIOS) ............................................................................................................................. 75

Starting Setup Utility (BIOS) ................................................................................................................................ 75

Updating Setup Utility (BIOS) .............................................................................................................................. 75

Determining the BIOS version ........................................................................................................... 75

Downloading a BIOS update .............................................................................................................. 76

8 Backing up, restoring, and recovering ........................................................................................................... 77

Creating recovery media and backups ................................................................................................................ 77

Creating HP Recovery media (select products only) ......................................................................... 77

Using Windows tools ........................................................................................................................................... 78

Restore and recovery ........................................................................................................................................... 79

Recovering using HP Recovery Manager ........................................................................................... 79

What you need to know before you get started ............................................................. 79

Using the HP Recovery partition (select products only) ................................................. 80

Using HP Recovery media to recover .............................................................................. 80

Changing the computer boot order ................................................................................ 81

Removing the HP Recovery partition (select products only) ......................................... 82

vi

9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 83

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83

10 Specications ............................................................................................................................................ 85

Computer specications ...................................................................................................................................... 85

35.6-cm (14.0-in) display specications ............................................................................................................. 86

Hard drive specications ..................................................................................................................................... 87

M.2 solid-state drive specications .................................................................................................................... 88

DVD±RW SuperMulti DL Drive specications ....................................................................................................... 89

11 Power cord set requirements ...................................................................................................................... 91

Requirements for all countries ............................................................................................................................ 91

Requirements for specic countries and regions ................................................................................................ 92

12 Recycling .................................................................................................................................................. 95

Index ............................................................................................................................................................. 97

vii

viii

1 Product description

Category Description Discrete UMA

Product name HP 14 Laptop PC (Intel)

* Model numbers: 14-bw0xx

HP 14g Laptop PC

* Model numbers: 14g-bx0xx

HP 14q Laptop PC

* Model numbers: 14q-by0xx

Processor AMD Dual-Core processor √ √

A9-9420 (3.0-GHz, turbo up to 3.6 GHz, 1-MB L2 cache) √ √

A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 1-MB L2 cache) √ √

A4-9120 (2.2-GHz, turbo up to 2.5 GHz, 1-MB L2 cache) √

E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1-MB L2 cache) √

Graphics Internal graphics √ √

AMD Radeon™ R5 Graphics (A9 processor) √ √

AMD Radeon R4 Graphics (A6 processor) √ √

AMD Radeon R3 Graphics (A4 processor) √

AMD Radeon R2 Graphics (E2 processor) √

√ √

√ √

√ √

Switchable discrete graphics √

AMD Radeon™ M520 R17M-M1-30 with 2048 GB of dedicated video memory √

Support HD Decode, DX12, and HDMI √ √

Supports PX7 √

Panel 35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA,

BrightView (1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits

35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA,
anti glare (1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits

35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED),
UWVA, BrightView (1920×1080) display, slim-at 3.0 mm, eDP; typical brightness:
220 nits

35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED),
UWVA, anti glare (1920×1080) display, slim-at 3.0 mm, eDP; typical brightness:
220 nits

Memory Two non-customer-accessible/upgradable memory module slots: √ √

DDR4-1866 single channel support (DDR4-2400 downgrade to DDR4-1866) √ √

Supports up to 16 GB of system RAM in the following congurations: √ √

√ √

√ √

√ √

√ √

1

Category Description Discrete UMA

●

8192-MB total system memory (8192×1) or (4096×2) √ √

●

6144-MB total system memory (4096×1 + 2048 ×1) √ √

●

4096-MB total system memory (4096×1) √ √

One non-customer-accessible/upgradable memory module slot √ √

DDR4-1866 single channel support (DDR4-2400 downgrade to DDR4-1866) √ √

Supports up to 8 GB of system RAM in the following congurations: √ √

●

8192-MB total system memory (8192×1) √ √

●

4096-MB total system memory (4096×1) √ √

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-

in) thicknesses

Support for m.2 SATA SSD √ √

Single hard drive congurations: √ √

●

1-TB, 5400 rpm, 9.5 mm or 7.0 mm √ √

●

500-GB, 5400 rpm, 7.0-mm √ √

M.2 SATA-3 congurations (value): √ √

●

256 GB √ √

●

128 GB √ √

M.2 SATA-3 congurations (TLC): √ √

●

256 GB √ √

●

128 GB √ √

eMMC conguration: √ √

●

128 GB √ √

●

64 GB √

●

32 GB √

Optical drive Fixed, serial ATA, 9.0-mm tray load √ √

√ √

DVD+/-RW Double-Layer writer √ √

Supports zero power optical drive √ √

Supports M-disc √ √

Supports conguration without optical drive √ √

Camera/ mic HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30

frames per second

HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per
second

Single digital microphone √ √

Supports HP Noise Cancellation √ √

2 Chapter 1 Product description

√ √

√ √

Category Description Discrete UMA

Supports WDR (Wide Dynamic Range)(HD camera) √ √

Audio Dual speakers √ √

HP Audio Control √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √

Wireless Network Integrated wireless options with single antenna (M.2/PCIe): √ √

Compatible with Miracast-certied devices √ √

Support for the following WLAN formats: √ √

●

Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter √ √

●

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter √ √

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter √ √

Integrated wireless options with dual antennas (M.2/PCIe): √ √

Compatible with Miracast-certied devices √ √

Support for the following WLAN formats: √ √

●

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter
(non-vPro)

●

Intel Dual Band Wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor
(non-vPro)

√ √

√ √

External media
card

Internal Card One M.2 slot for SSD √ √

Ports VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz √ √

Keyboard/
pointing devices

HP Multi-Format Digital Media Reader √ √

Support SD/SDHC/SDXC √ √

Push-pull insertion/removal √ √

One M.2 slot for WLAN √ √

HDMI version 1.4b supporting 1920×1080 @ 60Hz √ √

Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard
aspect video

RJ-45 (Ethernet) √ √

USB 3.0 (2 ports; left side) √ √

USB 2.0 (1 right side) √ √

AC Smart Pin adapter plug √ √

Headphone/line out and microphone/line in combo jack √ √

Full-size textured, island style keyboard √ √

TouchPad with multi-touch gestures enabled √ √

TouchPad taps enabled by default √ √

√ √

TouchPad supports Modern Trackpad Gestures √ √

3

Category Description Discrete UMA

Power AC adapters √ √

65-W EM √ √

65-W √

45-W √

1 meter power cord √ √

Batteries √ √

4-cell, 41-Whr Li-ion battery √ √

3-cell, 31-Whr Li-ion battery √

Security fTPM 2.0 √ √

Kensington Security Lock √ √

Operating system Preinstalled √ √

Windows 10 √ √

For Developed Market (ML): √ √

Windows 10 Home ML √ √

Windows 10 Home Plus ML √ √

Windows 10 Home Value NB ML Compact √

Windows 10 Home Entry NB ML Compact √

Windows 10 Home Entry NB w/OneDrive ML Compact √

For Emerging Market (EM/SL): √ √

Windows 10 Home EM/SL √ √

Windows 10 Home Value NB EM/SL √ √

Windows 10 Home Value NB Select Geo EM/SL √ √

For China Market: √ √

CPPP Windows 10 Home High End China Language Edition √ √

CPPP Windows 10 Home China Language Edition √ √

For APJ SEAP Market (EM/SL): √ √

SEAP Windows 10 Home EM/SL √ √

SEAP Windows 10 Home Value Notebook √ √

FreeDOS 2.0 √ √

Service End-user replaceable parts √ √

AC adapter √ √

Battery √ √

Optical drive √ √

4 Chapter 1 Product description

2 Getting to know your computer

Right side

Component Description

(1) Power light

(2) Drive light

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

tracker, or smartwatch, and provides data transfer.

(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

(6) Optical drive eject button (select products only) Releases the optical drive disc tray.

(7) Security cable slot Attaches an optional security cable to the computer.

Right side 5

Component Description

Left side

Component Description

(1) Power connector Connects an AC adapter.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) AC adapter and battery light

(3) Vent Enables airow to cool internal components.

(4) External monitor port (select products only) Connects an external VGA monitor or projector.

(5) RJ-45 (network) jack/status lights Connects a network cable.

(6) HDMI port Connects an optional video or audio device, such as a high-

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

6 Chapter 2 Getting to know your computer

Component Description

(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(8) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Left side 7

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Camera light On: The camera is in use.

(3) Camera Allows you to video chat, record video, and record still images.

(4) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

8 Chapter 2 Getting to know your computer

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 Getting to know your computer

Button

Component Description

Power button

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button briey
to exit Sleep.

●

When the computer is in Hibernation, press the button briey to
exit Hibernation.

CAUTION: Pressing and holding down the power button results in the

loss of unsaved information.

If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲ Type power in the taskbar search box, and then select Power &

sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Keyboard area 11

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

(2) fn key Executes specic functions when pressed in combination with

the fn key.

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

12 Chapter 2 Getting to know your computer

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.

▲

Icon Description

To use an action key, press and hold the key.

Opens the Get started app.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 13

Bottom

Component Description

(1) Battery lock Locks the battery in the battery bay.

(2) Battery bay Holds the battery.

(3) Battery release latch Releases the battery.

(4) Speakers (2) Produce sound.

(5) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

14 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15

16 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 17

Item Component Spare part

number

(1) Display assembly

NOTE: For display assembly spare part information, see Display assembly subcomponents

on page 21.

(2) Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 73.

Jet black 925307-xxx

Snow white 925308-xxx

Smoke gray 925309-xxx

Marine blue 925310-xxx

Pike silver 925311-xx1

Silk gold 925312-xx1

Empress red 925313-xx1

(3) TouchPad button board 925365-001

(4) Speakers (includes left and right speakers and cable) 925376-001

(5) Power connector cable 814142-013

(6) USB board 925450-001

(7) Power button board 925366-001

not spared

(8) Hard drive bracket 925354-001

(9) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)

1-TB, 5400-rpm 778192-005

500-GB, 5400-rpm 778186-005

(10) Solid-state drive, M.2

256 GB 865902-018

128 GB 827560-049

(10) eMMC module

128 GB 833958-007

64 GB 779066-023

32 GB 786461-013

(11) eMMC board

For use with 64 GB eMMC module 925449-001

For use with 32 GB eMMC module 925448-001

(12) Solid-state drive/eMMC bracket 925355-001

(13) System board (includes replacement thermal materials)

All system boards use the following part numbers:

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in models with 2 GB of discrete graphics memory:

AMD A9-9420P processor 925541-xx1

AMD A6-9220P processor 925540-xx1

For use in models with 2 GB of UMA graphics memory:

AMD A9-9420P processor 925544-xx1

AMD A6-9220P processor 925543-xx1

AMD A4-9120P processor 925542-xx1

AMD E2-9000e processor 925545-xx1

(14) WLAN module

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855

Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

(15) RTC battery 746439-001

(16) Memory modules

8-GB 862398-855

4 GB 862397-855

2 GB 864271-855

(17) Fan 925352-001

Heat sink assembly (includes replacement thermal materials)

(18) For use in models with discrete graphics memory 925452-001

(19) For use in models with a fan and with UMA graphics memory 925451-001

(20) For use in models without a fan and with UMA graphics memory 929053-001

(21) Battery

4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850

(22) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-001

(23) Bottom cover

For use in models with an optical drive:

●

Pike/natural silver 925326-001

●

Silk gold 925327-001

●

Smoke gray 925324-001

Computer major components 19

Item Component Spare part

number

For use in models without an optical drive:

●

Marine blue 925325-001

●

Snow white 925323-001

●

Empress red 925657-001

●

Jack black 925322-001

●

Pike/natural silver 925332-001

●

Silk gold 925333-001

●

Smoke gray 925330-001

●

Marine blue 925331-001

●

Jack black 925328-001

●

Snow white 925329-001

●

Empress red 925334-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel 925335-001

(2) Raw display panel (35.6-cm [14.0-in])

FHD, anti glare 821816-006

FHD, BrightView 847660-009

HD, anti glare 916357-005

HD, BrightView 847664-009

(3) Camera/microphone module

HD 919471-007

VGA 919472-007

Display assembly subcomponents 21

Item Component Spare part number

(4) Hinge covers

Right, jack black 925357-001

Left, jack black 925358-001

Right, jack black 925359-001

Left, jack black 925360-001

Right, textured black 925361-001

Left, textured black 925362-001

(5) Hinge Kit (left and right) 925356-001

(6) Display cable (includes display panel cable and camera/microphone cable) 925342-001

(7) Antenna (includes wireless antenna cable and transceiver) 925314-001

(8) Display enclosure:

Pike/natural silver 925319-001

Silk gold 925320-001

Smoke gray 925317-001

Marine blue 925318-001

Jack black 925315-001

Snow white 925316-001

Empress red 925321-001

22 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Hard drive, SATA; does not include brackets, connector board, or cable):

1-TB, 5400-rpm 778192-005

500-GB, 5400-rpm 778186-005

(2) Hard drive bracket 925354-001

(3) Solid-state drive, M.2

256 GB 865902-018

128 GB 827560-049

(4) Solid-state drive bracket 925355-001

(5) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-001

(6) Optical drive bezel

Pike/natural silver 925340-001

Silk gold 925341-001

Smoke gray 925338-001

Mass storage devices 23

Cables

Item Component Spare part number

Marine blue 925339-001

Jack black 925336-001

Snow white 925337-001

Empress red 925658-001

(7) Optical drive bracket 925353-001

Item Component Spare part number

(1) USB board cable 925343-001

(2) TouchPad button board cable 925344-001

(3) TouchPad cable 925346-001

(4) Power button board cable 925345-001

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

HP Smart AC adapter (4.5 mm, non-PFC)

65-W 710412-001

65-W, for use in Argentina 710340-850

65-W, EM, for use in India and the People’s Republic of China 913691-850

45-W 741553-850

45-W, for use in Argentina 741553-852

Power cord:

For use in Argentina 920688-003

For use in Australia 920688-011

For use in Denmark 920688-007

For use in Europe 920688-005

For use in India 920688-016

For use in Italy 920688-002

For use in Japan 920688-017

For use in North America 920688-001

For use in the People’s Republic of China 920688-014

For use in Thailand 920688-012

For use in the United Kingdom 920688-006

Power adapter

For use in Japan 226768-001

Screw Kit 925375-001

Rubber Feet Kit

Ash silver 925370-001

Marine blue 925371-001

Pike/natural silver 925372-001

Silk gold 925373-001

Empress red 925374-001

Miscellaneous parts 25

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Tools required 27

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

28 Chapter 4 Removal and replacement procedures preliminary requirements

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Typical electrostatic voltage levels

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

eective, the conductive must be worn in contact with the skin.

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for

Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported

by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair

parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are as many as 2 screws that must be removed, replaced, or loosened when servicing Customer Self­Repair parts. Make special note of each screw size and location during removal and replacement.

Component replacement procedures 31

Battery

Description Spare part number

4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850

3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

To remove the battery:

1. Position the computer upside down on a at surface.

2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to

release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Remove the battery (3) from the computer.

32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive

Description Spare part number

DVD+/-RW Double-Layer SuperMulti Drive 920417-001

Optical drive bracket 925353-001

Optical drive bezel

Pike/natural silver 925340-001

Silk gold 925341-001

Smoke gray 925338-001

Marine blue 925339-001

Jack black 925336-001

Snow white 925337-001

Empress red 925658-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

To remove the optical drive:

1. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.

2. Remove the optical drive (2) by sliding it out of the optical drive bay.

Component replacement procedures 33

3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to

disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel
(3), and the remove it (4).

4. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5

screw (1) that secures the bracket to the drive, and then remove the bracket (2).

Reverse this procedure to reassemble and install the optical drive.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for

Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Labels on page 15 for details.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 53 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Display subcomponents (bezel, panel, camera)

NOTE: Display assemblies are spared at the subcomponent level only.

This section illustrates how to remove the display bezel, display panel, and camera module without removing
the display from the computer. The Display assembly on page 62 section illustrates removing all display
subcomponents.

To remove the display assembly subcomponents, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

Remove the display assembly subcomponents:

1. Open the computer as far as it will open.

2. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the

Mylar from the bottom of the display panel.

Component replacement procedures 35

b. Remove the display bezel (4).

3. To remove the camera/microphone module:

a. Position the display assembly with the top edge toward you.

b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the

display (1).

c. Disconnect the cable (2) from the module.

4. To remove the display panel:

36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the

enclosure.

b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on

the back of the panel.

c. On the back of the display panel, release the adhesive strip that secures the display panel cable to

the display panel, and then disconnect the cable (1).

Component replacement procedures 37

d. Remove the display panel from the computer (2).

Reverse this procedure to reassemble and install the display assembly components.

38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover

Description Spare part number

Bottom cover for use in models with an optical drive:

●

Pike/natural silver 925326-001

●

Silk gold 925327-001

●

Smoke gray 925324-001

●

Marine blue 925325-001

●

Snow white 925323-001

●

Empress red 925657-001

●

Jack black 925322-001

Bottom cover for use in models without an optical drive:

●

Pike/natural silver 925332-001

●

Silk gold 925333-001

●

Smoke gray 925330-001

●

Marine blue 925331-001

●

Jack black 925328-001

●

Snow white 925329-001

●

Empress red 925334-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

To remove the bottom cover:

1. Remove the 2 Phillips PM2.5×5.0 screws (1) that secure the bottom cover to the computer.

Component replacement procedures 39

2. Remove the 6 Phillips PM2.5×12.0 screws (2) that secure the bottom cover to the computer.

3. Use a plastic, non-marking tool (1) to pry the bottom cover from the computer (2).

Reverse this procedure to install the bottom cover.

40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855

Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.

The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (if
applicable).

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The

WLAN module tilts up.)

Component replacement procedures 41

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Memory module

Description Spare part number

Memory modules

8-GB 862398-855

4-GB 862397-855

2-GB 864271-855

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.

(The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

Component replacement procedures 43

Hard drive

Three dierent SKUs related to storage are oered:

●

●

●

For hard drive only models, install the hard drive into hard drive bay. For solid-state drive only models, install
the solid-state drive into the solid-state drive adapter bracket, and then into the hard drive bay. For hard drive
and solid-state drive models, install the hard drive into the hard drive bay and install the solid-state drive into
the separate solid-state drive connector on the system board. System boards are
M.2 solid-state drive connector for hard drive and solid-state drive models.

NOTE: The hard drive spare part kit does not include the hard drive bracket.

Description Spare part number

Hard drives:

1-TB, 5400-rpm 778192-005

500-GB, 5400-rpm 778186-005

Hard drive bracket 925354-001

Hard drive only

M.2 solid-state drive only

Hard drive and M.2 solid-state drive

oered with an additional

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the hard drive:

1. Remove the Phillips PM2.5×3.5 screw (1) that secures the hard drive assembly to the computer.

44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Pull the hard drive assembly away from connector (2), and the remove the hard drive assembly from the

computer (3).

3. To remove the hard drive bracket from the hard drive, remove the four Phillips PM3.0×3.0 screws (1)

that secure the bracket to the hard drive.

Component replacement procedures 45

4. Remove the hard drive bracket from the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

M.2 solid-state drive/eMMC adapter bracket

Three dierent SKUs related to storage are oered:

●

Hard drive only

●

M.2 solid-state drive only

●

Hard drive and M.2 solid-state drive

For hard drive only models, install the hard drive into hard drive bay. For solid-state drive only models, install
the solid-state drive into the solid-state drive adapter bracket, and then into the hard drive bay. For hard drive
and solid-state drive models, install the hard drive into the hard drive bay and install the solid-state drive into
the separate solid-state drive connector on the system board. System boards are
M.2 solid-state drive connector for hard drive and solid-state drive models.

Description Spare part number

Solid-state drive/eMMC adapter bracket 925355-001

Before removing the solid-state drive/eMMC adapter bracket, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

oered with an additional

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the solid-state drive/eMMC adapter bracket:

1. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the computer.

2. Pull the bracket away from the connector (2).

3. Lift the bracket out of the computer (3)

Reverse this procedure to reassemble and install the solid-state drive/eMMC adapter bracket.

Component replacement procedures 47

M.2 Solid-state drive (SSD) or eMMC module

Description Spare part number

M.2 solid-state drive, 256 GB 865902-018

M.2 solid-state drive, 128 GB 827560-049

eMMC module, 128 GB 833958-007

eMMC module, 64 GB 786461-013

eMMC module, 32 GB 779066-023

Before removing the solid-state drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

Remove the solid-state drive:

1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2. Remove the drive (2) by pulling it away from the connector.

NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Fan

Description Spare part number

Fan 925352-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the fan:

1. Remove the three Phillips PM2.0×5.0 screws (1) that secure the fan to the computer.

2. Disconnect the fan cable (2) from the system board.

Component replacement procedures 49

3. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad button board

Description Spare part number

TouchPad button board 925365-001

TouchPad button board cable 925344-001

TouchPad cable 925346-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the TouchPad button board:

1. Disconnect the cable from the TouchPad button board (1).

2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the computer.

3. Lift the bottom of the board upward, and then remove it from the computer (3).

Reverse this procedure to install the TouchPad button board.

Component replacement procedures 51

Heat sink assembly

NOTE: The heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Heat sink for use in models with a fan and with UMA graphics memory 925451-001

Heat sink for use in models without a fan and with UMA graphics memory 929053-001

Heat sink for use in models with discrete graphics memory 925452-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the

computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.

Before removing the heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the heat sink assembly:

1. Refer to the following heat sink removal image that matches your computer.

2. In the order indicated on the heat sink, remove the screws that secure the heat sink assembly to the

system board.

3. Remove the heat sink assembly from the system board.

NOTE: Heat sink appearance may vary.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Figure 6-1 Discrete graphics

●

Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as
well as the graphics chip and associated heat sink area (3)(4).

4.

Component replacement procedures 53

Figure 6-2 UMA graphics

●

UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).

5.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Figure 6-3 UMA graphics (fanless)

●

UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2).

Reverse this procedure to reassemble and install the heat sink assembly.

Component replacement procedures 55

Speakers

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Remove the cable from its routing path along the bottom of the computer (2).

Description Spare part number

Speakers (includes left and right speakers and cable) 925376-001

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

3. Remove the 2 Phillips PM2.5×3.0 screws (3) that secure the speakers to the computer.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Lift up and remove the speakers from the computer (4).

Reverse this procedure to install the speakers.

Component replacement procedures 57

USB board

Description Spare part number

USB board 925450-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the speakers (see Speakers on page 56).

To remove the USB board:

1. Disconnect the cable from the connector on the USB board (1).

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

2. Remove the Phillips PM2.5×5.0 screw (2) that secures the board to the computer.

3. Remove the USB board from the computer (3).

Reverse this procedure to install the USB board.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

System board

NOTE: The system board spare part kit includes replacement thermal materials.

Description Spare part number

System board (includes replacement thermal materials):

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in models with 2 GB of discrete graphics memory:

●

AMD A9-9420P processor 925541-xx1

●

AMD A6-9220P processor 925540-xx1

For use in models with UMA graphics memory:

●

AMD A9-9420P processor 925544-xx1

●

AMD A6-9220P processor 925543-xx1

●

AMD A4-9120P processor 925542-xx1

●

AMD E2-9000e processor 925545-xx1

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the WLAN module (see WLAN module on page 41).

8. Remove the memory module (see Memory module on page 43).

9. Remove the solid-state drive (see M.2 Solid-state drive (SSD) or eMMC module on page 48).

To remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1): USB board cable

(2): Display cable

(3): Power connector cable

(4): Power button board cable

(5): TouchPad cable

Component replacement procedures 59

(6): TouchPad button board cable

(7): Keyboard cable

2. Remove the three Phillips PM2.5×3.5 screws (1) that secure the system board to the computer.

3. Rotate the side of the board upward (2), and then lift the system board out of the computer (3).

Reverse this procedure to install the system board.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery

Description Spare part number

RTC battery 746439-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the system board (see System board on page 59).

To remove the RTC battery:

1. Position the system board upside down.

computer on, and then shut it down through the operating system.

unplugging the AC adapter from the computer.

2. Using a thin tool, disengage the battery from the socket (1), and then remove the battery (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 61

Display assembly

This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble certain display subcomponents. You can remove the
bezel, camera, and raw display panel without removing the display. See Display subcomponents (bezel, panel,

camera) on page 35 for more information.

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

To remove the display assembly:

1. Disconnect the display panel cable from the system board (1), and then remove the cable from the

routing path in the computer (2).

2. Remove the antenna cables from the WLAN module (3), and then remove the cables from their routing

path in the computer (4).

3. Remove the four Phillips PM2.5×5.0 screws (1) (two from each hinge) that secure the display assembly

to the computer.

4. Lift the display to bend the hinges upward (2).

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5. Separate the display from the computer (3).

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the

display bezel until the bezel disengages from the display enclosure.

NOTE: When removing the bezel from the bottom of the display (3), be careful not to peel the

Mylar from the bottom of the display panel.

b. Remove the display bezel (4).

NOTE: The display will not be connected to the computer as shown in the following image.

Component replacement procedures 63

2. To remove the camera/microphone module:

a. Position the display assembly with the top edge toward you.

b. Pry up to disengage the camera/microphone module from the adhesive that secures it to the

display (1).

c. Disconnect the cable (2) from the module.

3. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the

enclosure.

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on

the back of the panel.

NOTE: The display will not be connected to the computer as shown in the following image.

c. On the back of the display panel, release the adhesive strip that secures the display panel cable to

the display panel, and then disconnect the cable (1).

Component replacement procedures 65

d. Remove the display panel from the computer (2).

NOTE: The display will not be connected to the computer as shown in the following image.

4. To remove the display hinges:

a. Pull either side of each hinge cap to disengage it from the enclosure (1).

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Remove the caps from the hinges (2).

c. Remove the two Phillips PM2.0×3.0 screws (1), and then lift the top display hinge (2) o the

display.

d. Remove the three broadhead Phillips PM2.5×3.0 screws (1) and the PM2.0×3.0 screw (2) that

secure each hinge to the display enclosure.

Component replacement procedures 67

e. Remove the display hinges (3).

5. To remove the wireless antennas an cables, release the cables from the clips built into the side of the

display enclosure (1), and then remove the antennas and cables (2)(3).

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. To remove the display/camera cable, remove the cable from the clips built into the side of the display

enclosure (1), and then remove the cable from the display enclosure (2).

Component replacement procedures 69

7. Use the following image to determine proper cable routing around the hinges.

8. If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone

module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable

Description Spare part number

Power connector cable 814142-013

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the display (see Display assembly on page 62).

To remove the power connector cable:

1. Disconnect the power connector cable from the system board (1).

2. Use a tool to disengage the connector from the computer (2), and then remove the power connector

cable (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures 71

Power button board

Description Spare part number

Power button board 925366-001

Power button board cable 925345-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the

computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 32).

5. Remove the optical drive (see Optical drive on page 33), if installed.

6. Remove the bottom cover (see Bottom cover on page 39).

7. Remove the display (see Display assembly on page 62).

To remove the power button board:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the computer.

2. Rotate the bottom of the board upward (2).

3. Disconnect the cable from the power button board (3).

4. Remove the power button board from the computer (4).

Reverse this procedure to install the power button board and cable.

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top cover/keyboard

The top cover/keyboard spare part remains after all other spare parts have been removed.

The top cover/keyboard spare part kit includes the keyboard and keyboard cable.

In this section, the rst table provides the main spare part number for the top cover/keyboard. The second
table provides the country codes.

NOTE: All top cover/keyboard spare part kits include TouchPad.

Description Spare part number

Jet black 925307-xxx

Snow white 925308-xxx

Smoke gray 925309-xxx

Marine blue 925310-xxx

Pike silver 925311-xx1

Silk gold 925312-xx1

Empress red 925313-xx1

For use in country or region Spare part

number

English/French Canada -DB1 Japan -291

Czech Republic and Slovakia -FL1 The Netherlands -B31

Denmark, Finland, and Norway -DH1 Thailand -281

France -051 United Kingdom -031

Germany -041 United States -001

Latin America -161

For use in country or region Spare part

number

Component replacement procedures 73

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 75).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 76.

Starting Setup Utility (BIOS) 75

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

76 Chapter 7 Using Setup Utility (BIOS)

8 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.

●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)

on page 77. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 78.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 79.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.

●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 77

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 78.

●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.

–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/

support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–

If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 79.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

▲ Select the Start button, and then select the Get started app.

78 Chapter 8 Backing up, restoring, and recovering

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:

IMPORTANT: Not all methods are available on all products.

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.

▲ Select the Start button, and then select the Get started app.

●

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.

▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers

and/or applications

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 79. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 77.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 79.

, and then follow the on-screen instructions.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 82.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery

media (select products only) on page 77.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 77.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 77.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP

Restore and recovery 79

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery

Environment

‒ or –

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.

For tablets without keyboards:

●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –

●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 81.

3. Follow the on-screen instructions.

80 Chapter 8 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.

‒ or –

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

3. Select the optical drive or USB ash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 81

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 77.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

82 Chapter 8 Backing up, restoring, and recovering

9 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 83.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 83

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Additional BIOS crisis recovery tool

HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/

techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See

the modules that cover HP PC Hardware Diagnostics (UEFI).

84 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)

10 Specications

Computer specications

Metric U.S.

Dimensions

Depth 240.0 mm 9.45 in

Width 340.0 mm 13.39 in

Height 23.7 mm 0.93 in

Weight

3 cell battery

4 cell battery

Input power

Operating voltage and current 19.5 V dc @ 3.33 A – 65 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

1853 g

1900 g

19.5 V dc @ 2.31 A – 45 W

4.09 lb

4.19 lb

Computer specications 85

35.6-cm (14.0-in) display specications

Metric U.S.

Active diagonal size 35.6-cm 14.0-in

Resolution 1366x768 (HD)

1920x1080 (FHD)

Surface treatment BrightView

Anti glare

Brightness 220 nits

Viewing angle SVA (HD displays)

UWVA (FHD displays)

Backlight WLED

Graphics adapter eDP

Thickness 3.0 mm

86 Chapter 10 Specications

Hard drive specications

1-TB* 500-GB*

Dimensions

Height 7.0 mm or 9.5 mm 7.0 mm

Length 100.4 mm 100.6 mm

Width 69.9 mm 70.1 mm

Weight 107.0 g 92.0 g

Interface type SATA SATA

Transfer rate

Synchronous (maximum) 300 MB/sec 300 MB/sec

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 2.0 ms 3 ms

Average (read/write) 12 ms 13 ms

Maximum 22 ms 24 ms

Logical blocks 1,953,525,168 1,048,576,000

Disk rotational speed 5400 rpm 5400 rpm

Operating temperature

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specications 87

M.2 solid-state drive specications

128-GB* 256-GB*

Dimensions

Height 1 mm 1 mm

Length 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm

Weight < 10 g < 10 g

Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps)

Transfer rate

Sequential Read

Random Read

Sequential Write

Random Write

Ready time, Maximum (to not busy) 1.0 s 1.0 s

Access times

Logical 0.1 ms 0.1

Total logical sectors 250,069,680 500,118,192

Operating temperature

Operating

Non-operating

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Up to 520 MB/s

Up to 60K IOPs

Up to 160 MB/s

Up to 34K IOPs

0° to 70°C (32°F to 158°F)

-40° to 95°C (-40°F to 203°F)

Up to 540 MB/s

Up to 85K IOPs

Up to 280 MB/s

Up to 67K IOPs

0° to 70°C (32°F to 158°F)

-55° to 90°C (-67°F to 194°F)

88 Chapter 10 Specications

DVD±RW SuperMulti DL Drive specications

Component Value

Applicable disc Read:

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD­ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo­CD, Video CD), Multisession CD (Photo-CD, CD­EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD­R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Center hole diameter 1.5 cm (0.59 in)

Disc diameter

Standard disc 12 cm (4.72 in)

Mini disc 8 cm (3.15 in)

Disc thickness 1.2 mm (0.047 in)

Track pitch 0.74 µm

Access time CD DVD

Random < 175 ms < 230 ms

Full stroke < 285 ms < 335 ms

Audio output level Line-out, 0.7 Vrms

Cache buer 2 MB

Data transfer rate

Write:

CD-R and CD-RW

DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM

24X CD-ROM 3,600 KB/sec

8X DVD-ROM 10,800 KB/sec

24X CD-R 3,600 KB/sec

16X CD-RW 2,400 KB/sec

8X DVD+R 10,800 KB/sec

4X DVD+RW 5,400 KB/sec

8X DVD-R 10,800 KB/sec

4X DVD-RW 5,400 KB/sec

2.4X DVD+R(9) 2,700 KB/sec

5X DVD-RAM 6,750 KB/sec

Transfer mode Multiword DMA Mode

Startup time < 15 seconds

Stop time < 6 seconds

DVD±RW SuperMulti DL Drive specications 89

90 Chapter 10 Specications

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 91

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1.

The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

92 Chapter 11 Power cord set requirements