HP 14 (Intel) 14g, 14 (Intel) 14q Maintenance and Service Guide
HP 14 Laptop PC (Intel)
HP 14g Laptop PC
HP 14q Laptop PC
Maintenance and Service Guide
© Copyright 2017, 2018 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7 or Windows
10 Pro systems downgraded to Windows 7
Professional: This version of Windows running
with the processor or chipsets used in this
system has limited support from Microsoft. For
more information about Microsoft’s support,
please see Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: April 2018
Second Edition: August 2017
First Edition: April 2017
Document Part Number: 924970-003
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 7
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button ................................................................................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 23
Cables ................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
v
Optical drive ....................................................................................................................................... 34
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 37
Component replacement procedures .................................................................................................................. 37
Display subcomponents (bezel, panel, camera) ............................................................................... 37
Bottom cover ..................................................................................................................................... 41
WLAN module .................................................................................................................................... 43
Memory module ................................................................................................................................ 45
Hard drive .......................................................................................................................................... 47
M.2 solid-state drive adapter bracket ............................................................................................... 50
Solid-state drive (SSD) ...................................................................................................................... 51
Fan ..................................................................................................................................................... 52
TouchPad button board ..................................................................................................................... 54
Heat sink assembly ........................................................................................................................... 55
Speakers ............................................................................................................................................ 59
USB board .......................................................................................................................................... 61
System board .................................................................................................................................... 62
RTC battery ........................................................................................................................................ 65
Display assembly ............................................................................................................................... 66
Power connector cable ...................................................................................................................... 75
Power button board .......................................................................................................................... 76
Top cover/keyboard ........................................................................................................................... 77
7 Using Setup Utility (BIOS) ............................................................................................................................. 79
Starting Setup Utility (BIOS) ................................................................................................................................ 79
Updating Setup Utility (BIOS) .............................................................................................................................. 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
8 Backing up, restoring, and recovering ........................................................................................................... 81
Creating recovery media and backups ................................................................................................................ 81
Creating HP Recovery media (select products only) ......................................................................... 81
Using Windows tools ........................................................................................................................................... 82
Restore and recovery ........................................................................................................................................... 83
Recovering using HP Recovery Manager ........................................................................................... 83
What you need to know before you get started ............................................................. 83
Using the HP Recovery partition (select products only) ................................................. 84
Using HP Recovery media to recover .............................................................................. 84
Changing the computer boot order ................................................................................ 85
Removing the HP Recovery partition (select products only) ......................................... 85
vi
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 87
10 Specications ............................................................................................................................................ 89
Computer specications ...................................................................................................................................... 89
35.6-cm (14.0-in) display specications ............................................................................................................. 90
Hard drive specications ..................................................................................................................................... 91
M.2 solid-state drive specications .................................................................................................................... 92
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 93
11 Power cord set requirements ...................................................................................................................... 95
Requirements for all countries ............................................................................................................................ 95
Requirements for specic countries and regions ................................................................................................ 96
12 Recycling .................................................................................................................................................. 99
Index ........................................................................................................................................................... 101
vii
viii
1 Product description
Category Description
Product name HP 14 Laptop PC (Intel)
* Model numbers: 14-bs0xx, 14-bs1xx, 14-bs2xx, 14-bs5xx, 14-bs6xx
HP 14g Laptop PC
* Model numbers: 14g-br0xx, 14g-br1xx, 14g-br2xx
HP 14q Laptop PC
* Model numbers: 14q-bu0xx, 14q-bu1xx, 14q-bu2xx
HP 14t Laptop PC
* Model number: 14t-bs000, 14t-bs100, 14t-bs200
Processor 8th generation Intel® Core™ processors
Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 6-MB L3 cache, 2400-MHz, quad, 15W)
7th generation Intel Core processors
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-MB L3 cache, 2133-MHz, dual, 15W)
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
Intel Core i3-7020U (2.3-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
6th generation Intel Core processors
Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
Intel Pentium® and Celeron® processors
Intel Pentium Silver N5000 (1.1-GHz, turbo up to 2.7 GHz, 4-MB L2 cache, 2400-MHz, quad, 6W)
Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L2 cache, 1600-MHz, quad, 6W)
Intel Celeron N4000 (1.1-GHz, turbo up to 2.6 GHz, 4-MB L2 cache, 2400-MHz, dual, 6W)
Intel Celeron N3350 (1.1-GHz, turbo up to 2.4 GHz, 2-MB L2 cache, 1866-MHz, dual, 6W)
Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz, 2-MB L2 cache, 1600-MHz, dual, 6W)
Graphics Internal graphics
Intel UHD Graphics 620 (8th generation Intel Core processors)
Intel UHD Graphics 605 (Intel Pentium Silver N5000 processor)
Intel UHD Graphics 600 (Intel Celeron N4000 processor)
Intel HD Graphics 620 (7th generation Intel Core processors)
Intel HD Graphics 520 (6th generation Intel Core processors)
Intel HD Graphics 500 (Intel Celeron N3350 processor)
Intel HD Graphics 405 (Intel Pentium N3710 processor)
1
Category Description
Intel HD Graphics 400 (Intel Celeron N3060 processor)
Switchable discrete graphics (Intel Core processors)
AMD Radeon™ M520 R17M-M1-30 with 4096 MB of dedicated video memory
AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory
Support HD Decode, DX12, and HDMI
Panel 35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA, Anti glare
(1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED), SVA, Anti glare
(1920×1080) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED), SVA, BrightView
(1920×1080) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED), UWVA, Anti glare
(1920×1080) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED), UWVA, BrightView
(1920×1080) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory module slots (Intel Core processors):
Supports up to 16 GB of system RAM in the following congurations:
DDR4-2133 dual channel support (7th generation Intel Core processors)
DDR4-2400 dual channel support (8th generation Intel Core processors)
●
16384-MB total system memory (8192×2)
●
12288-MB total system memory (8192×1) + (4096×1)
●
8192-MB total system memory (8192×1) or (4096×2)
●
6144-MB total system memory (4096×1) + (2048×1)
●
4096-MB total system memory (4096×1)
One non-customer-accessible/upgradable memory module slot (Pentium/Celeron processors):
Supports up to 8 GB of DDR4-2400 single channel support (Intel Pentium Silver N5000, Celeron
N4000 processors) in the following congurations:
●
8192-MB total system memory (8192×1)
●
4096-MB total system memory (4096×1)
Supports up to 8 GB of DDR3L-1600 single channel support (Intel Pentium 3710, Celeron N3350/
N3060 processors) in the following congurations:
●
8192-MB total system memory (8192×1)
●
4096-MB total system memory (4096×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
2 Chapter 1 Product description
●
2048-MB total system memory (2048×1) (Intel Pentium 3710, Celeron N3350/N3060
processors only)
Category Description
Support for SSD + HDD (Intel Core processors only)
Support for m.2 SATA SSD (not supported on Pentium/Celeron)
Single hard drive congurations:
●
1-TB, 5400 rpm, 9.5 mm or 7.0 mm
●
500-GB, 5400 rpm, 7.0-mm
M.2 SATA-3 congurations (value) (not for 8th generation Intel Core or Celeron N3350 processors):
●
256 GB
●
128 GB
M.2 SATA-3 congurations (TLC):
●
512 GB
●
256 GB
●
128 GB
Dual storage congurations (Intel Core processors only):
●
256 GB Value SSD + 1 TB HDD
●
128 GB Value SSD + 1 TB HDD
eMMC conguration:
●
128 GB
●
64 GB
●
32 GB
Optical drive Fixed, serial ATA, 9.0-mm tray load
DVD+/-RW Double-Layer writer
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
Camera/ mic HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second
HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second
Single digital microphone
Supports HP Noise Cancellation
Supports WDR (Wide Dynamic Range)
Audio Dual speakers
HP Audio Control
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Network Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certied devices
3
Category Description
Support for the following WLAN formats:
●
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
●
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 9461 802.11 AC 1x1 WiFi + BT5 Combo Adapter (non-vPro) (MUMIMO supported)
Integrated wireless options with dual antennas (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro)
●
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)
External media card HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-pull insertion/removal
Internal Card One M.2 slot for SSD
One M.2 slot for WLAN
Ports VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz
HDMI version 1.4b supporting 1920×1080 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (2 ports; left side)
USB 2.0 (1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
Keyboard/pointing devices Full-size textured, island style keyboard
TouchPad with multi-touch gestures enabled
TouchPad taps enabled by default
TouchPad supports Modern Trackpad Gestures
Power AC adapters
65-W EM
65-W (models with discrete graphics only)
45-W (models with UMA graphics only)
4 Chapter 1 Product description
1 meter power cord
Batteries
4-cell, 41-Whr Li-ion battery
Category Description
3-cell, 31-Whr Li-ion battery
Security fTPM 2.0
Kensington Security Lock
Operating system Preinstalled
Windows 10
Windows 10 Professional
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home Plus ML
Windows 10 Home Value NB ML Compact
Windows 10 Home Entry NB ML Compact
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
Windows 10 Home Value NB EM/SL
Windows 10 Home Value NB Select Geo EM/SL
Windows 10 Home Entry NB EM/SL Compact
Windows 10 Home EM/SL 64 Indonesia PPP
Windows 10 Home Plus EM/SL 64 Indonesia PPP
Windows 10 Home Value EM/SL 64 Indonesia PPP
Windows 10 Home EM/SL 64 APAC PPP
Windows 10 Home Plus EM/SL 64 APAC PPP
Windows 10 Home Value EM/SL 64 APAC PPP
For China Market:
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For APJ SEAP Market (EM/SL):
SEAP Windows 10 Home EM/SL
SEAP Windows 10 Home Plus
SEAP Windows 10 Home Plus
SEAP Windows 10 Home Value Notebook
Ubuntu Standard
FreeDOS 2.0
Service End-user replaceable parts
5
Category Description
AC adapter
Battery
Optical drive
6 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.
Right side
Component Description
(1) Power light
(2) Drive light
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity tracker, or
(5) Optical drive (select
products only)
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card until
it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
smartwatch, and provides data transfer.
Depending on your computer model, reads an optical disc or reads and writes to an
optical disc.
(6) Optical drive eject button
(select products only)
(7) Security cable slot Attaches an optional security cable to the computer.
Releases the optical drive disc tray.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
Right side 7
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) External monitor port
(select products only)
(5) RJ-45 (network) jack/status
lights
(6) HDMI port Connects an optional video or audio device, such as a high-denition television, any
(7) USB 3.x SuperSpeed ports
(2)
●
White: The AC adapter is connected and the battery is fully charged.
●
Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
Connects an external VGA monitor or projector.
Connects a network cable.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provide high-speed data transfer.
(8) Audio-out (headphone)/
Audio-in (microphone)
combo jack
8 Chapter 2 Getting to know your computer
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting
on headphones, earbuds, or a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
(2) Camera light On: One or more cameras are in use.
(3) Camera Allows you to video chat, record video, and record still images. Some cameras also
allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Keyboard area 11
Button
Component Description
Power button
●
When the computer is o, press the button to turn on the computer.
●
When the computer is on, press the button briey to initiate Sleep.
●
When the computer is in the Sleep state, press the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineective,
press and hold the power button down for at least 5 seconds to turn o the
computer.
To learn more about your power settings, see your power options:
▲
Right-click the Power icon , and then select Power Options.
12 Chapter 2 Getting to know your computer
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes specic functions when pressed in combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight feature
o or on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲
Icon Description
To use an action key, press and hold the key.
Opens the HP Support Assistant app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
14 Chapter 2 Getting to know your computer
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release
latch
(4) Speakers (2) Produce sound.
(5) Vent Enables airow to cool internal components.
Releases the battery.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
Bottom 15
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples below. Refer to the illustration that most closely
matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) HP product name (select products only)
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 17
Item Component Spare part
number
(1) Display assembly
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 21.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 77.
Jet black 925307-xxx
Snow white 925308-xxx
Smoke gray 925309-xxx
(3) TouchPad button board 925365-001
(4) Speakers (includes left and right speakers and cable) 925376-001
(5) Power connector cable 938292-001
(6) USB board
For use in models with Intel Pentium or Celeron processors 925363-001
For use in models with Intel Core processors 925364-001
(7) Power button board 925366-001
(8) Hard drive bracket 925354-001
(9) Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
not spared
1-TB, 5400-rpm 778192-005
500-GB, 5400-rpm 778186-005
eMMC module, 128 GB (not illustrated) 942826-001
(10) Solid-state drive, M.2
NOTE: Mylar for use with solid-state drives is available using spare part number 930980-001.
512 GB 763008-015
256 GB 865902-011
128 GB 827560-040
(11) Solid-state drive bracket 925355-001
(12) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory
●
Intel Core i7-7500U processor and 4 GB of discrete graphics memory 925428-xx1
●
Intel Core i7-7500U processor and 2 GB of discrete graphics memory 925429-xx1
●
Intel Core i5-8250U processor and 2 GB of discrete graphics memory 941656-xx1
18 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
For use in models with UMA graphics memory:
●
Intel Core i5-7200U processor and 4 GB of discrete graphics memory 925430-xx1
●
Intel Core i5-7200U processor and 2 GB of discrete graphics memory 925431-xx1
●
Intel Core i3-7020U processor and 2 GB of discrete graphics memory L15260-xx1
●
Intel Core i3-6006U processor and 2 GB of discrete graphics memory 925432-xx1
●
Intel Core i5-8250U processor L11539-xx1
●
Intel Core i5-7200U processor 925422-xx1
●
Intel Core i3-7020U processor L15259-xx1
●
Intel Core i3-6006U processor 925423-xx1
●
Intel Pentium N5000 processor L15262-xx1
●
Intel Pentium N3710 processor 925424-xx1
●
Intel Celeron N4000 processor L15261-xx1
●
Intel Celeron N4000 processor with 64 GB of eMMC memory L15263-xx1
●
Intel Celeron N4000 processor with 32 GB of eMMC memory L15264-xx1
●
Intel Celeron N3350 processor 941658-xx1
●
Intel Celeron N3350 processor with 64 GB of eMMC memory 941657-xx1
(13) WLAN module
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
(14) RTC battery 746439-001
(15) Memory module
PC3L-1600; for use in models with Intel Pentium and Celeron processors
DDR4-2400; for use in models with 6th and 7th generation Intel Core processors
●
Intel Celeron N3060 processor 925425-xx1
●
Intel Celeron N3060 processor with 64 GB of eMMC memory 925427-xx1
●
Intel Celeron N3060 processor with 32 GB of eMMC memory 925426-xx1
●
8-GB 693374-005
●
4 GB 691740-005
●
2 GB 691739-005
●
8-GB 862398-855
●
4 GB 862397-855
●
2 GB 864271-855
Computer major components 19
Item Component Spare part
number
(16) Fan 925352-001
Heat sink assembly (includes replacement thermal materials)
(17) For use in models with discrete graphics memory 925351-001
(18) For use in models with UMA graphics memory and Intel Core processors 925348-001
(19) For use in models with UMA graphics and Intel Pentium or Celeron processors 925347-001
(20) Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850
3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850
(21) Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-001
(22) Bottom cover
For use in models with an optical drive:
For use in models without an optical drive:
●
Pike/natural silver 925326-001
●
Silk gold 925327-001
●
Smoke gray 925324-001
●
Marine blue 925325-001
●
Snow white 925323-001
●
Empress red 925657-001
●
Jack black 925322-001
●
Pike/natural silver 925332-001
●
Silk gold 925333-001
●
Smoke gray 925330-001
●
Marine blue 925331-001
●
Jack black 925328-001
●
Snow white 925329-001
●
Empress red 925334-001
20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 925335-001
(2) Raw display panel (35.6-cm [14.0-in])
FHD, anti glare 821816-007
FHD, BrightView 847660-006
HD, anti glare 916357-002
HD, BrightView 847664-006
(3) Camera/microphone module
HD 919471-001
VGA 919472-001
Display assembly subcomponents 21
Item Component Spare part number
(4) Hinge covers
Right, jack black 925357-001
Left, jack black 925358-001
Right, jack black 925359-001
Left, jack black 925360-001
Right, textured black 925361-001
Left, textured black 925362-001
(5) Hinge Kit (left and right) 925356-001
(6) Display cable (includes display panel cable and camera/microphone cable) 925342-001
(7) Antenna (includes wireless antenna cable and transceiver) 925314-001
(8) Display enclosure:
Pike/natural silver 925319-001
Silk gold 925320-001
Smoke gray 925317-001
Marine blue 925318-001
Jack black 925315-001
Snow white 925316-001
Empress red 925321-001
Converter board (not illustrated) 905711-001
22 Chapter 3 Illustrated parts catalog
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