HP Notebook PC (AMD)
* Models: 14-an0XX
* Models: 14-as0XX
* Models: 14-au0XX
* Models: 14z-an000
HP 245 G5 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2016
First Edition: April 2016
Document Part Number: 855442-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button ................................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Service tag ........................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures .................................................................................................................. 25
Battery ............................................................................................................................................... 26
Optical drive ....................................................................................................................................... 27
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Bottom cover ..................................................................................................................................... 30
Hard drive .......................................................................................................................................... 32
eMMC module .................................................................................................................................... 34
WLAN module .................................................................................................................................... 36
Memory module ................................................................................................................................ 38
RTC battery ........................................................................................................................................ 39
USB board .......................................................................................................................................... 40
Speakers ............................................................................................................................................ 41
Power button board .......................................................................................................................... 42
Heat sink assembly ........................................................................................................................... 43
Fan ..................................................................................................................................................... 46
System board .................................................................................................................................... 48
TouchPad button board ..................................................................................................................... 52
Display assembly ............................................................................................................................... 53
Power connector cable ...................................................................................................................... 61
Top cover/keyboard ........................................................................................................................... 62
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating Setup Utility (BIOS) .............................................................................................................................. 63
Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 64
8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 65
Creating recovery media and backups ................................................................................................................ 65
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 67
Recovering using HP Recovery Manager ........................................................................................... 67
What you need to know before you get started ............................................................. 67
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select products only) ......................................... 69
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
vi
10 Specications ............................................................................................................................................ 73
Computer specications ...................................................................................................................................... 73
35.6-cm (14.0-in) display specications ............................................................................................................. 74
Hard drive specications ..................................................................................................................................... 75
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 76
11 Statement of memory volatility .................................................................................................................. 77
Nonvolatile memory usage ................................................................................................................................. 81
Questions and answers ....................................................................................................................................... 83
Using HP Sure Start (select models only) ............................................................................................................ 84
12 Power cord set requirements ...................................................................................................................... 85
Requirements for all countries ............................................................................................................................ 85
Requirements for specic countries and regions ................................................................................................ 86
13 Recycling .................................................................................................................................................. 89
Index ............................................................................................................................................................. 91
vii
viii
1 Product description
Category Description Discrete
graphics
Product
name
HP 245 G5 Notebook PC √
Processor AMD Quad-Core A-Series Processor
A6-7310 (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2
A4-7210 (1.8 GHz, turbo up to 2.2 GHz), 1600 MHz/2
A4-3350B (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2
AMD Quad-Core E-Series Processor
Chipset Integrated SoC FCH √ √ √ √ √
Graphics Internal graphics
HP Notebook PC
Model numbers: 14-an0XX, 14-as0XX, 14-au0XX, 14zan000
A8-7410 (2.2 GHz, turbo up to 2.5 GHz), 1600 MHz/2
MB L2, Quad 15W
MB L2, Quad 15W
MB L2, Quad 15W
MB L2, Quad 15W
E2-7110 (1.8 GHz), 1600 MHz/2 MB L2, Quad 15W
AMD Radeon™ R5 Graphics (A8 processor)
√ √ √ √
√ √ √
√ √ √
√
√
√ √ √ √
√ √
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
AMD Radeon R4 Graphics (A6 processor) √ √
AMD Radeon R3 Graphics (A4 processor) √ √ √
AMD Radeon R2 Graphics (E1/E2 processor) √ √ √ √
Switchable discrete graphics
AMD Radeon R5 M430 R16M-M1-30 (Exo Pro DDR3)
with up to 2048MB of dedicated video memory
Supports HD Decode, DX12, HDMI √ √ √ √
Supports PX7 √
Panel 35.6-cm (14.0-in), white light-emitting diode (WLED),
BrightView (1366×768) display, slim-at 3.0 mm, eDP;
typical brightness: 220 nits:
HD, SVA √ √ √ √ √
FHD, UWVA √
Memory Two non-customer-accessible/upgradable memory
module slots
DDR3L-1600 Single Channel Support
√
√ √ √ √ √
√ √ √
1
Category Description Discrete
graphics
Supports up to 16 GB of system RAM in the following
congurations:
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) or
(2048×2)
●
2048-MB total system memory (2048×1)
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
On-board system memory
Hard drives Single hard drive congurations
SSHD congurations
eMMC congurations
64 GB √
Optical drive Fixed, serial ATA, 9.5-mm tray load
●
16384-MB total system memory (8192×2) √ √
√ √
DDR3L-1600 single channel support
Supports up to 2 GB max on-board system memory
√ √ √ √ √
Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm
(.37-in) and 7.0-mm (.28-in) thicknesses
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.2-mm
●
500-GB, 7200-rpm, 7.0-mm √
√
500 GB, 5400 RPM, 7 mm, SSHD w/8GB NAND
√ √
32 GB
√ √ √ √ √
Supports conguration without optical drive
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0,
BSI sensor, 1280 x 720 by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Audio DTS Studio Sound
Dual speakers
2 Chapter 1 Product description
√ √ √ √
√ √ √ √ √
√ √ √ √ √
Category Description Discrete
graphics
Ethernet Integrated 10/100 network interface card (NIC) √ √ √ √
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
Wireless
Network
External
media card
Internal Card One M.2 slot for WLAN √ √ √ √ √
Ports VGA (Dsub 15 pin) supporting: 1920 × 1200 external
Integrated wireless options with single antenna (M.
2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1
WiFi + BT 4.2 Combo Adapter
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1
WiFi + BT 4.2 Combo Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi
Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi
Adapter
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter (HP Notebook PC models
only)
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
resolution @ 60Hz. Hot Plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect
video.
HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
Keyboard/
pointing
devices
Power AC adapters
65-W EM √
45-W
Full-size textured "island style" keyboard with numeric
keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W
45-W EM
√ √ √ √ √
√ √
√ √ √ √
3
Category Description Discrete
graphics
1 meter power cord √ √ √ √ √
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
Batteries
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √ √ √
6-cell, 47-Whr Li-ion battery √
Security TPM 2.0
Kensington Security Lock
Operating
system
Windows 10 Home Value Notebook √
Windows 10 Home Entry NB
Windows 10 Home EM/SL
Preinstalled
Windows 10
Windows 10 Professional
Windows 10 Home ML
Windows 10 Home Entry NB EM/SL
Windows 10 Home Entry NB w/OneDrive
Windows 10 Home Entry NB w/OneDrive EM/SL
Windows 10 Home High End ML
√ √ √ √ √
√ √ √ √ √
√ √ √
√ √
√ √ √
Windows 10 Home EM/SL √ √
Windows 10 Home Value Notebook EM/SL √
CPPP Windows 10 Home China/SL 64
CPPP Windows 10 Home EM/SL 64 SEAP
Windows 10 Home Value Notebook EM/SL 64 SEAP NB √ √ √
Windows 10 Home Value India EM/SL 64 NB √
Windows 10 Professional Shape the Future MSNA (EM)
Windows 10 Pro Downgrade to Windows 7 Pro
Windows 10 Pro Downgrade to Windows 7 Pro StF
MSNA
Windows 10 Home MSNA (EM) √
FreeDOS 2.0 √ √ √ √ √
Service End-user replaceable parts
AC adapter
Battery
Optical drive
√ √
√
√ √ √ √ √
4 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Webcam light On: The webcam is in use.
(2) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲ Type camera in the taskbar search box, and then select
Camera.
(3) Internal microphone Records sound.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Right side
Component Description
(1) Power light
(2) Drive light (select products only)
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Security cable slot Attaches an optional security cable to the computer.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
external drive, printer, scanner or USB hub.
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
6 Chapter 2 External component identication
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
(6) HDMI port Connects an optional video or audio device, such as a high-
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(9) Audio-out (headphone)/Audio-in (microphone)
combo jack
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 7
Top
TouchPad
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
on the screen.
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 9
Button
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Top 11
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(5) Speakers (2) Produce sound.
12 Chapter 2 External component identication
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Service tag 13
14 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 15
Item Component Spare part
number
(1) Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen)
NOTE: Full display hinge-ups are not spared. For display assembly subcomponent spare part
information, see Display assembly subcomponents on page 19.
(2) Top cover/keyboard (includes touchpad)
NOTE: For a list of country codes, see Top cover/keyboard on page 62.
For use only in HP Notebook PC models:
For use in all models:
(3) Touchpad button board (includes cable) 813517-001
(4) Speakers (left and right) 858083-001
(5) Power button board (includes cable) 813516-001
(6) Power connector cable 813505-001
(7) System board (includes replacement thermal materials):
●
Turbo silver 858078-xx1
●
White silver 858079-xx1
●
Red 858080-xx1
●
Blue 858082-xx1
●
Black 858077-xx1
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
not spared
HP Notebook PC models with 2 GB of discrete graphics memory:
HP Notebook PC models with UMA graphics memory:
HP 245 G5 models:
●
AMD A8-7410 processor 858046-xx1
●
AMD A6-7310 processor 858045-xx1
●
AMD A8-7410 processor 858044-xx1
●
AMD A6-7310 processor 858043-xx1
●
AMD A4-7210 processor 858042-xx1
●
AMD E2-7110 processor 858047-xx1
●
AMD E2-7110 processor and 2 GB on-board system memory 858048-xx1
●
AMD E2-7110 processor, 2 GB on-board system memory, and a 32 GB eMMC drive 858049-xx1
●
AMD A8-7410 processor 907163-xx1
●
AMD A6-7310 processor 860452-xx1
●
AMD A4-3350B processor 907162-xx1
16 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
(8) RTC battery 718440-001
(9) Memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-005
4 GB 691740-005
2 GB 691739-005
(10) USB board (includes cable) 813515-001
Heat sink assembly (includes replacement thermal materials):
(11) For use in models with UMA graphics memory 813507-001
(12) For use in models with discrete graphics memory (HP Notebook PC models only) 813508-001
(13) Fan 813506-001
(14) WLAN module
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-885
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855
●
AMD E2-7110 processor 860451-xx1
(15) Hard drive connector 815139-001
(16) Hard drive bracket 859126-001
(17) Hard drive (SATA; does not include bracket or cable):
NOTE: The hard drive cable is available using spare part number 815139-001.
1-TB, 5400-rpm, 2.5-inch 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm 732000-005
eMMC drive, M.2 (includes eMMC board, bracket, cable, foam, and screws; not illustrated)
64 GB 903803-001
32 GB 861964-001
(18) Battery
6-cell, 47-Whr, 2.2-Ah Li-ion battery (for use only in HP 245 G5 Notebook PC models) 844198-850
4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in all models) 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery (for use in all models) 807956-001
(19) Base enclosure
For use in HP Notebook PC models:
●
Models with an optical drive 858071-001
●
Models without an optical drive 858072-001
Computer major components 17
Item Component Spare part
number
For use in HP 245 G5 Notebook PC models:
Rubber Kit (includes rear left and right feet; not illustrated):
For use in HP Notebook PC models 862192-001
For use in HP 245 G5 Notebook PC models 813522-001
(20) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel):
For use in HP Notebook PC models 863675-001
For use in HP 245 G5 Notebook PC models 813514-001
●
Models with an optical drive 860455-001
●
Models without an optical drive 860471-001
Miscellaneous parts
Component Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W EM 714635-850
65-W (HP Notebook PC models only) 710412-001
906505-001
45-W 741553-850
Power cord (3-pin, black, 1.00-m) for use in:
Argentina 401300-007
Australia 213356-008
Brazil 438722-004
The People’s Republic of China 286497-008
Europe 213350-009
India 404827-003
Italy 213352-008
Japan 349756-002
North America 213349-009
South Korea 267836-008
Taiwan 393313-003
Thailand 285096-006
The United Kingdom and Singapore 213351-008
Rubber Kit (includes front and rear feet)
For use in HP Notebook PC models 862192-001
18 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in HP 245 G5 Notebook PC models 813522-001
Screw Kit 813523-001
Notebook case, Chroma sleeve, black/red 853426-001
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes insulator screws) 858073-001
(2) Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws)
For use in HP Notebook PC models:
For use in HP 245 G5 Notebook PC models:
●
FHD 860573-001
●
HD 860574-001
●
HD 864838-001
Display assembly subcomponents 19
Item Component Spare part number
Hinges (left and right; includes insulator screws)
(3a) Left and right hinges 858076-001
(3b) Top hinge 858702-001
(4) Display cable (includes display panel cable and webcam/microphone cable)
For use with FHD displays (HP Notebook PC only) 858074-001
For use with HD displays 858075-001
(5) Webcam/microphone module (includes insulator screws)
VGA 860575-001
HD 860576-001
(6) Antenna
Single antenna 813485-001
Dual antennas 859127-001
(7) Display enclosure (includes insulator screws):
For use in HP Notebook PC models:
For use in HP 245 G5 Notebook PC models 860456-001
●
Black models 858065-001
●
Red models 858068-001
●
White silver models 858067-001
●
Turbo silver models 858066-001
●
Blue models 858070-001
Mass storage devices
Component Spare part number
eMMC drive, includes eMMC board, bracket, cable, foam, and screws
64 GB 903803-001
32 GB 861964-001
Hard drive, SATA; does not include bracket or cable):
1-TB, 5400-rpm, 2.5-in 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm 732000-005
Hard drive bracket 859126-001
Hard drive connector 815139-001
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 21
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
22 Chapter 4 Removal and replacement procedures preliminary requirements
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Typical electrostatic voltage levels
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 23
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
24 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service tag on page 13 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
Component replacement procedures 25
Battery
Description Spare part number
6-cell, 47-Whr, 2.2-Ah Li-ion battery (for use only in HP 245 G5 Notebook PC models) 844198-850
4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in all models) 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery (for use in all models) 807956-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Remove the battery (3) from the computer.
26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
NOTE: Optical drive spare part kits include bracket and bezel.
Description Spare part number
DVD+/-RW Double-Layer SuperMulti Drive (includes bracket and bezel) for use in HP Notebook PC models 863675-001
DVD+/-RW Double-Layer SuperMulti Drive (includes bracket and bezel) for use in HP 245 G5 Notebook PC
models
813514-001
906505-001
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
To remove the optical drive:
1. Remove the Phillips PM2.5×6.0 screw (1) that secures the optical drive to the computer.
2. Remove the optical drive (2) by sliding it out of the optical drive bay.
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 27
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service tag on page 13 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 60 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Component replacement procedures 29
Bottom cover
Description Spare part number
Bottom cover for use in HP Notebook PC models with an optical drive 858071-001
Bottom cover for use in HP Notebook PC models without an optical drive 858072-001
Bottom cover for use in HP 245 G5 Notebook PC models with an optical drive 860455-001
Bottom cover for use in HP 245 G5 Notebook PC models without an optical drive 860471-001
Before removing the bottom cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the two rubber feet from rear of the bottom of the computer (1)
3. Remove the 11 Phillips PM2.5×6.0 screws (2) from the bottom of the computer.
4. Remove the 2 Phillips PM2.0×2.0 screws (3) from the optical drive bay.
30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Start prying near the optical drive bay and work around to the back and side to separate the bottom
cover from the computer (1).
6. Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Component replacement procedures 31
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or cable.
Description Spare part number
Hard drive
1-TB, 5400-rpm, 2.5-in 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
500-GB, hybrid 8 GB SSD, 5400-rpm, 7-mm 732000-005
Hard drive bracket 859126-001
Hard drive connector 815139-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the hard drive:
1. Disconnect the hard drive cable from the system board (1).
2. Lift the hard drive assembly from the computer (2).
3. To disassemble the hard drive, pull the connector away from the drive to remove it (1).
32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Flex the sides of the bracket (2), and then remove it from the hard drive (3).
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures 33
eMMC module
Description Spare part number
eMMC drive, 64 GB, M.2 (includes eMMC board, bracket, cable, foam, and screws) 903803-001
eMMC drive, 32 GB, M.2 (includes eMMC board, bracket, cable, foam, and screws) 861964-001
Before removing the eMMC module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the eMMC module:
1. Disconnect the cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the module to the computer
3. Lift the module from the system board (3).
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. If you need to remove the eMMC bracket, slide the bracket toward the edge of the computer to
disengage it from the clips (1).
5. Lift the bracket from the computer (2).
Reverse this procedure to install the eMMC module.
To install the eMMC bracket, slide the bracket onto the clips (1) and then rotate it downward into place (2).
Component replacement procedures 35
WLAN module
Description Spare part number
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-885
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the WLAN module:
1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.
NOTE: The number of antenna cables may vary.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
If two antennas are connected, the #2 WLAN antenna cable is connected to the WLAN module Aux
terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 37
Memory module
Description Spare part number
Memory module (PC3L, 12800, 1600-MHz)
8-GB 693374-005
4-GB 691740-005
2-GB 691739-005
Before removing a memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
RTC battery
Description Spare part number
RTC battery 718440-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the RTC battery:
▲
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.
Component replacement procedures 39
USB board
Description Spare part number
USB board (includes cable) 813515-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the USB board:
1. Disconnect the cable from the board (1).
2. Lift the cable to disengage the adhesive that secures it to the computer (2).
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
3. Remove the Phillips PM2.5×3.5 screw (3) that secures the USB board to the computer.
4. Lift the USB board (4) from the computer.
Lift the cable to disengage the adhesive that secures it to the computer (4).
Reverse this procedure to install the USB board.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Before removing the speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the cable from the routing path (2), and then lift up and remove the speakers from the
Description Spare part number
Speakers (left and right) 858083-001
computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
computer (3).
NOTE: The speakers are not secured with screws.
Reverse this procedure to install the speakers.
Component replacement procedures 41
Power button board
Description Spare part number
Power button board (includes cable) 813516-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the power button board:
1. Disconnect the power button board cable from the system board (1).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the power button board to the top cover.
3. Rotate the top of the board upward, and then remove the power button board and cable from the
computer (3).
Reverse this procedure to install the power button board and cable.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Description Spare part number
Heat sink for use in models with discrete graphics memory (HP Notebook PC models only) 813508-001
Heat sink for use in models with UMA graphics memory 813507-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the heat sink assembly:
1. Refer to the following heat sink removal image that matches your computer.
2. On models with discrete graphics, remove the seven Phillips PM2.0×3.0 screws (1) on the heat sink that
secure the heat sink assembly to the system board.
Component replacement procedures 43
3. Remove the heat sink assembly from the system board (2).
NOTE: Heat sink appearance may vary.
Discrete graphics
4. On models with UMA graphics, remove the four Phillips PM2.0×3.0 screws (1) on the heat sink that
secure the heat sink assembly to the system board.
5. Remove the heat sink assembly from the system board (2).
NOTE: Heat sink appearance may vary.
UMA graphics
Thermal paste is used on the processor and associated heat sink areas as shown in the following images:
●
Discrete graphics Heat sink (1) and processor (2), as well as the heat sink (3) and graphics chip (4).
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
●
UMA graphics Heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.
Component replacement procedures 45
Fan
Description Spare part number
Fan 813506-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the fan:
1. Remove the power connector cable from the clips in the fan (1).
2. Remove the black and silver tape that secures the display cable to the fan (2).
3. Disconnect the fan cable (3) from the system board.
4. Remove the two Phillips PM2.0×4.0 screws (4) that secure the fan to the computer.
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5. Remove the fan from the computer (5).
Reverse this procedure to install the fan.
Component replacement procedures 47
System board
NOTE: The system board spare part kit includes replacement thermal materials.
Description Spare part number
System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
HP Notebook PC models with discrete graphics memory:
●
AMD A8-7410 processor 858046-xx1
●
AMD A6-7310 processor 858045-xx1
HP Notebook PC models with UMA graphics memory
●
AMD A8-7410 processor 858044-xx1
●
AMD A6-7310 processor 858043-xx1
●
AMD A4-7210 processor 858042-xx1
●
AMD E2-7110 processor 858047-xx1
●
AMD E2-7110 processor and 2 GB on-board system memory 858048-xx1
●
AMD E2-7110 processor, 2 GB on-board system memory, and a 32 GB eMMC drive 858049-xx1
HP 245 G5 models:
●
AMD A8-7410 processor 907163-xx1
●
AMD A6-7310 processor 860452-xx1
●
AMD A4-3350B processor 907162-xx1
●
AMD E2-7110 processor 860451-xx1
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
7. Remove the hard drive (see Hard drive on page 32).
8. Remove the eMMC module (see eMMC module on page 34).
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 36)
●
Memory module (see Memory module on page 38)
To remove the system board:
1. Remove the display cables by lifting the black and silver tape that secures the cable to the fan (1).
2. Lift the tape that covers the cable in the space between the two memory modules (2).
3. Lift the pieces of tape along the side of the system board (3).
4. Separate the antenna cable from the display cable (4).
5. Disconnect the display cable from the system board (5), and then remove the cables from their
remaining routing paths.
Component replacement procedures 49
6. Position the computer upright, and then disconnect the following cables from the system board:
(1): Keyboard cable
(2): Hard drive cable
(3): USB board cable
(4): TouchPad button board cable
(5): Speaker cable
(6): Fan cable
(7): Power button board cable
(8): Power connector cable
7. Remove the Phillips PM2.0×3.0 screw (1) that secures the system board to the computer.
8. Remove the ve Phillips PM2.5×3.5 screws (2) that secure the system board to the computer.
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
9. Lift the system board out of the computer (3).
Reverse this procedure to install the system board.
Component replacement procedures 51
TouchPad button board
Description Spare part number
TouchPad button board (includes cable) 813517-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
7. Remove the system board (see System board on page 48).
To remove the TouchPad button board:
1. Disconnect the cable from the TouchPad (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the computer.
3. Remove the TouchPad button board and cable (3).
Reverse this procedure to install the TouchPad button board and cables.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
This section describes removing the display assembly and disassembling display subcomponents.
Description Spare part number
Raw display panel for use in HP Notebook PC models (includes insulator screws)
FHD 860573-001
HD 860574-001
Raw display panel for use in HP 245 G5 Notebook PC models (includes insulator screws) 864838-001
Antenna (includes insulator screws)
Single antenna 813485-001
Dual antennas 859127-001
Display bezel (includes insulator screws) 858073-001
Display cable (includes display panel cable and webcam/microphone cable; includes insulator screws)
For use with FHD displays (HP Notebook PC only) 858074-001
For use with HD displays 858075-001
Display enclosure for use in HP Notebook PC models (includes insulator screws)
Black models 858065-001
Red models 858068-001
White silver models 858067-001
Turbo silver models 858066-001
Blue models 858070-001
Display enclosure for use in HP 245 G5 Notebook PC models (includes insulator screws) 860456-001
Hinges (left and right) (includes insulator screws) 858076-001
Hinge (top) 858702-001
Webcam/microphone module (includes insulator screws)
VGA 860575-001
HD 860576-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
Component replacement procedures 53
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
To remove the display assembly:
1. Remove the three Phillips PM2.5×6.0 screws (1), two Phillips broadhead PM2.0×2.0 screws (2) (on the
right hinge), and one Phillips PM2.5×4.0 screw (3) (on the left hinge) that secures the display assembly
to the computer.
2. Lift the display from the computer (4).
If it is necessary to replace any of the display assembly subcomponents:
1. To remove the display bezel:
a. Remove the two screw covers (1) and two Phillips PM2.5×3.5 screws (2) that secure the display
bezel to the enclosure.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. At the seams in the front of the display hinges, use a plastic, non-marking tool (1) to separate the
bezel (2) from the display enclosure.
Component replacement procedures 55
c. At the seam in the bottom of the display, use a plastic, non-marking tool (1) to separate the bezel
(2) from the display enclosure.
d. Lift the left (1), top (2), and the right sides (3) of the bezel to loosen it from the display. Lift the
bezel o the display (4).
2. To remove the webcam/microphone module:
a. Position the display assembly with the top edge toward you.
b. Disconnect the cable (1) from the module.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c. Lift to disengage the adhesive that secures the webcam/microphone module to the display, and
then remove the module (2).
3. To remove the display panel:
a. Remove the four Phillips PM2.0×2.4 screws that secure the display panel to the enclosure.
b. Rotate the display panel o the display enclosure (1) to gain access to the display cable connection
on the back of the panel.
Component replacement procedures 57
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
4. To remove the display hinges:
a. Remove the two Phillips PM2.0×3.0 screws (1) that secure the top hinge to the display enclosure.
b. Lift the tape (2), and then remove the top display hinge (3).
c. Remove the six broadhead Phillips PM2.5×3.0 screws (1) at the bottom of the hinges that secure
the left and right hinges to the display enclosure.
d. Remove the two Phillips PM2.0×3.0 screws (2) in the middle of the hinges that secure the left and
right hinges to the display enclosure.
e. Lift the tape that secures the left and right hinges to the enclosure (3).
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
f. Remove the left and right display hinges (4).
5. To remove the wireless cable and antenna (1), release the cable from the clips built into the display
enclosure (2), and then remove the cable and antenna.
Component replacement procedures 59
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure,
and then remove the cable from the display enclosure.
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
Use the following image to determine proper cable routing in the display.
(1): Display/webcam cable
(2): Antenna cable
Reverse this procedure to reassemble and install the display assembly.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
Description Spare part number
Power connector cable 813505-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 26).
5. Remove the optical drive (see Optical drive on page 27).
6. Remove the bottom cover (see Bottom cover on page 30).
7. Remove the display (see Display assembly on page 53).
To remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Lift the tape and remove the cable from the clips around the fan (2).
3. Lift the power connector cable from the computer (3).
Reverse this procedure to install the power connector cable.
Component replacement procedures 61
Top cover/keyboard
In this section, the rst table provides the main spare part number for the keyboard. The second table
provides the country codes.
NOTE: All top cover/keyboard spare part kits include TouchPad.
Description Spare part number
Top cover/keyboard for use in turbo silver HP Notebook PC models 858078-xx1
Top cover/keyboard for use in white silver HP Notebook PC models 858079-xx1
Top cover/keyboard for use in red HP Notebook PC models 858080-xx1
Top cover/keyboard for use in blue HP Notebook PC models 858082-xx1
Top cover/keyboard for use in all black models 858077-xx1
For use in country or region Spare part number For use in country or region Spare part number
Canada -DB1 Taiwan -AB1
Latin America -161 Thailand -281
South Korea -AD1 United States -001
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.
The top cover/keyboard spare part remains after all other spare parts have been removed.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 63).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 64.
Starting Setup Utility (BIOS) 63
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
64 Chapter 7 Using Setup Utility (BIOS) in Windows 10
8 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 65. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 66.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 67.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 65
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 66.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 67.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.
66 Chapter 8 Backing up, restoring, and recovering in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 67. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 65.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 67.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 69.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 65.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 65.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 65.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 67
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 69.
3. Follow the on-screen instructions.
68 Chapter 8 Backing up, restoring, and recovering in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 65.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 69
70 Chapter 8 Backing up, restoring, and recovering in Windows 10
9 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 71.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
72 Chapter 9 Using HP PC Hardware Diagnostics (UEFI)
10 Specications
Computer specications
Metric U.S.
Dimensions (touch models)
Depth 241.5 mm 9.51 in
Width 345.4 mm 13.60 in
Height 23.9 mm 0.94 in
Weight
3 cell battery, hard drive and optical drive
4 cell battery, hard drive and optical drive
3 cell battery, hard drive, no optical drive
4 cell battery, hard drive, no optical drive
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
1900 g
1940 g
1780 g
1820 g
19.5 V dc @ 3.33 A – 65 W
4.19 lb
4.28 lb
3.92 lb
4.01 lb
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 73
35.6-cm (14.0-in) display specications
Metric U.S.
Dimensions
Height 17.6 cm 6.93 in
Width 31.2 cm 12.28 in
Diagonal 35.7 cm 14.06 in
Brightness 220 nits
Resolution 1366 × 768
Viewing angle SVA or UWVA
Backlight WLED
Graphics adapter eDP
Thickness 3.0 mm
74 Chapter 10 Specications
Hard drive specications
1-TB* 500-GB*
Dimensions
Height 9.5 mm 7.0 mm or 9.5 mm
Length 100.4 mm 100.6 mm
Width 69.9 mm 70.1 mm
Weight 107.0 g 92.0 g
Interface type SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec
Security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 3 ms
Average (read/write) 12 ms 13 ms
Maximum 22 ms 24 ms
Logical blocks 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm
Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specications 75
DVD±RW SuperMulti DL Drive specications
Component Value
Applicable disc Read:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Access time CD DVD
Random < 175 ms < 230 ms
Full stroke < 285 ms < 335 ms
Audio output level Line-out, 0.7 Vrms
Cache buer 2 MB
Data transfer rate
Write:
CD-R and CD-RW
DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
Startup time < 15 seconds
Stop time < 6 seconds
76 Chapter 10 Specications
11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
conguration. Intel-
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
IMPORTANT: If the Main menu displays Restore Defaults instead of Apply Factory Defaults and
Exit, go to Legacy BIOS Steps on page 78.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
77
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
– or –
●
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
Legacy BIOS Steps
Use the steps for older versions of BIOS.
NOTE: If you already completed the steps in Current BIOS steps on page 77, skip this section.
1. Follow steps (a) through (i) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
Clear the drive contents by using a third party utility designed to erase data from an SSD.
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
message is displayed at the bottom of the screen.
then follow the on-screen instructions to continue.
NOTE: If you have not already done so, access the BIOS menu.
●
Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
78 Chapter 11 Statement of memory volatility
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
a. Select Main, select Restore Defaults, and then select Yes to load defaults.
b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
d. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
e. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
f. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
g. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
h. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
i. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●
Remove and retain the storage drive.
– or –
●
Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●
Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
79
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
80 Chapter 11 Statement of memory volatility
Nonvolatile memory usage
Nonvolatile
Memory Type Amount (Size)
HP Sure Start ash
(select models
only)
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
2 MBytes No Yes Provides
256 Bytes No Yes Stores system
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
protected
backup of
critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 84.
date and time
and noncritical
data.
How is data input into this
memory?
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
How is this memory
write-protected?
This memory is protected
by the HP Sure Start
Embedded Controller.
This memory is not writeprotected.
Controller (NIC)
EEPROM
DIMM Serial
Presence Detect
(SPD)
conguration data
System BIOS 4 MBytes to 5
64 KBytes (not
customer
accessible)
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
MBytes
No Yes Stores NIC
conguration
and NIC
rmware.
No Yes Stores memory
module
information.
Yes Yes Stores system
BIOS code and
PC
conguration
data.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
DIMM SPD is programmed by
the memory vendor.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Data cannot be written to
this memory when the
module is installed in a
PC. The specic writeprotection method varies
by memory vendor.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC nonfunctional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
Nonvolatile memory usage 81
Nonvolatile
Memory Type Amount (Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
the on-screen
instructions.
Intel Management
Engine Firmware
(present in only
specic ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support. Select
Find your
product, and then
follow the onscreen
instructions.)
Bluetooth ash 2 Mbit No Yes Stores
802.11 WLAN
EEPROM
1.5 MBytes or 5
MBytes
4 Kbit to 8 Kbit No Yes Stores
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Bluetooth
conguration
and rmware.
conguration
and calibration
data.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam
conguration
and rmware.
Fingerprint reader 512 KByte ash Yes Yes Stores
ngerprint
templates.
82 Chapter 11 Statement of memory volatility
Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Only a digitally signed
application can make the
call to write to the ash.
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 83
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
84 Chapter 11 Statement of memory volatility
12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 85
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1.
The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
86 Chapter 12 Power cord set requirements
Country/region Accredited agency Applicable note number
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4.
The exible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5.
The exible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a ag label.
6.
The exible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set ttings (appliance coupler, cable, and wall plug)
must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the
ASTA marks.
exible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
Requirements for specic countries and regions 87
88 Chapter 12 Power cord set requirements
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
89
90 Chapter 13 Recycling
Index
A
AC adapter and battery 7
action keys
identifying 11
antenna
illustrated 20
removing 59
antennas
removing 60
audio, product description 2
audio-out (headphone)/audio-in
(microphone) jack, identifying 7
B
backups 65
base enclosure
illustrated 17
battery
illustrated 17
removing 26
battery cover, identifying 12
battery lock, identifying 12
battery release latch 12
BIOS
determining version 63
downloading an update 64
starting the Setup Utility 63
updating 63
boot order
changing 69
bottom cover
removing 30
buttons
left TouchPad 8
optical drive eject 6
power 10
right TouchPad 8
C
cables, service considerations 21
caps lock light, identifying 9
chipset, product description 1
components for the HP Notebook 14
computer model
bottom 12
display 5
left side 7
right side 6
top 8
computer major components,
illustrated 15
computer specications 73
connector, power 7
connectors, service considerations
21
D
display assembly
illustrated 16
removing 53
spare part numbers 16
display assembly subcomponents
illustrated 19
removing 53
display bezel
illustrated 19
removing 54
display cable
illustrated 20
removing 58
display enclosure
illustrated 20
removing 60
display panel
illustrated 19, 53
product description 1
removing 57, 58
display specications 74
drive light 6
DVD±RW SuperMulti DL Drive
specications 76
E
electrostatic discharge 22
eMMC drive
spare part number 17, 20, 34
eMMC module
removing 34
equipment guidelines 24
esc key, identifying 11
Ethernet, product description 3
external media cards 3
external monitor port 7
F
fan
illustrated 17
removing 46
fn key, identifying 11
G
graphics, product description 1
grounding guidelines 22
guidelines
equipment 24
grounding 22
packaging 23
transporting 23
workstation 23
H
hard drive
illustrated 17, 20
precautions 22
product description 2
removing 32
specications 75
hard drive bracket
illustrated 17
hard drive connector
illustrated 17, 20, 32
removing 32
HDMI port
identifying 7
heat sink assembly
illustrated 17
removing 17, 43
hinges
illustrated 20
removing 57, 58
HP PC Hardware Diagnostics (UEFI)
using 71
HP Recovery Manager
correcting boot problems 69
starting 68
Index 91
HP Recovery media
creating 65
recovery 68
HP Recovery partition
recovery 68
removing 69
HP Sure Start 84
I
internal card
product description 3
internal microphone, identifying 5
J
jacks
audio-out (headphone)/audio-in
(microphone) 7
network 7
RJ-45 (network) 7
K
keyboard
illustrated 16
product description 3
keys
action 11
esc 11
fn 11
Windows 11
L
latch, battery release 12
lights
AC adapter and battery light 7
caps lock 9
drive 6
mute 9
power 6
RJ-45 (network) status 7
M
mass storage devices
illustrated 20
precautions 22
memory
nonvolatile 77
volatile 77
memory module
illustrated 17
product description 1
removing 38
microphone 2
minimized image recovery 68
minimized image, creating 67
model name 1
mute light, identifying 9
N
network jack, identifying 7
nonvolatile memory 77
O
operating system 4
optical drive
illustrated 18
precautions 22
product description 2
removing 27
specications 76
optical drive eject button,
identifying 6
optical drive, identifying 6
original system recovery 67
P
packaging guidelines 23
plastic parts, service
considerations 21
pointing device 3
ports
external monitor 7
HDMI 7
product description 3
USB 2.0 6, 7
USB 3.0 7
power button board
illustrated 16
removing 42
power button, identifying 10
power connector cable
illustrated 16
removing 61
power connector, identifying 7
power cord
requirements for all countries
85
requirements for specic
countries and regions 86
set requirements 85
spare part numbers 18
power lights, identifying 6
power requirements 3
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 3
external media cards 3
graphics 1
hard drive 2
internal card 3
keyboard 3
memory module 1
microphone 2
operating system 4
optical drive 2
pointing device 3
ports 3
power requirements 3
processor 1
product name 1
security 4
serviceability 4
video 2
wireless 3
product name 1
R
recover
options 67
recovery
discs 66, 68
HP Recovery Manager 67
media 68
starting 68
supported discs 66
system 67
USB ash drive 68
using HP Recovery media 66
recovery media
creating 65
creating using HP Recovery
Manager 66
recovery partition
removing 69
removal/replacement
preliminaries 21
procedures 25, 29
removing personal data from volatile
system memory 77
92 Index
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