Hp 14-AUOXX, 245 G5, 14Z-AN000, 14-AS0XX, 14-AN0XX User Manual
HP Notebook PC (AMD)
* Models: 14-an0XX
* Models: 14-as0XX
* Models: 14-au0XX
* Models: 14z-an000
HP 245 G5 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2016
First Edition: April 2016
Document Part Number: 855442-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Display .................................................................................................................................................................... 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button ................................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Service tag ........................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 18
Display assembly subcomponents ...................................................................................................................... 19
Mass storage devices ........................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25
Component replacement procedures .................................................................................................................. 25
Battery ............................................................................................................................................... 26
Optical drive ....................................................................................................................................... 27
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Bottom cover ..................................................................................................................................... 30
Hard drive .......................................................................................................................................... 32
eMMC module .................................................................................................................................... 34
WLAN module .................................................................................................................................... 36
Memory module ................................................................................................................................ 38
RTC battery ........................................................................................................................................ 39
USB board .......................................................................................................................................... 40
Speakers ............................................................................................................................................ 41
Power button board .......................................................................................................................... 42
Heat sink assembly ........................................................................................................................... 43
Fan ..................................................................................................................................................... 46
System board .................................................................................................................................... 48
TouchPad button board ..................................................................................................................... 52
Display assembly ............................................................................................................................... 53
Power connector cable ...................................................................................................................... 61
Top cover/keyboard ........................................................................................................................... 62
7 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 63
Starting Setup Utility (BIOS) ................................................................................................................................ 63
Updating Setup Utility (BIOS) .............................................................................................................................. 63
Determining the BIOS version ........................................................................................................... 63
Downloading a BIOS update .............................................................................................................. 64
8 Backing up, restoring, and recovering in Windows 10 ..................................................................................... 65
Creating recovery media and backups ................................................................................................................ 65
Creating HP Recovery media (select products only) ......................................................................... 65
Using Windows tools ........................................................................................................................................... 66
Restore and recovery ........................................................................................................................................... 67
Recovering using HP Recovery Manager ........................................................................................... 67
What you need to know before you get started ............................................................. 67
Using the HP Recovery partition (select products only) ................................................. 68
Using HP Recovery media to recover .............................................................................. 68
Changing the computer boot order ................................................................................ 69
Removing the HP Recovery partition (select products only) ......................................... 69
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
vi
10 Specications ............................................................................................................................................ 73
Computer specications ...................................................................................................................................... 73
35.6-cm (14.0-in) display specications ............................................................................................................. 74
Hard drive specications ..................................................................................................................................... 75
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 76
11 Statement of memory volatility .................................................................................................................. 77
Nonvolatile memory usage ................................................................................................................................. 81
Questions and answers ....................................................................................................................................... 83
Using HP Sure Start (select models only) ............................................................................................................ 84
12 Power cord set requirements ...................................................................................................................... 85
Requirements for all countries ............................................................................................................................ 85
Requirements for specic countries and regions ................................................................................................ 86
13 Recycling .................................................................................................................................................. 89
Index ............................................................................................................................................................. 91
vii
viii
1 Product description
Category Description Discrete
graphics
Product
name
HP 245 G5 Notebook PC √
Processor AMD Quad-Core A-Series Processor
A6-7310 (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2
A4-7210 (1.8 GHz, turbo up to 2.2 GHz), 1600 MHz/2
A4-3350B (2.0 GHz, turbo up to 2.4 GHz), 1600 MHz/2
AMD Quad-Core E-Series Processor
Chipset Integrated SoC FCH √ √ √ √ √
Graphics Internal graphics
HP Notebook PC
Model numbers: 14-an0XX, 14-as0XX, 14-au0XX, 14zan000
A8-7410 (2.2 GHz, turbo up to 2.5 GHz), 1600 MHz/2
MB L2, Quad 15W
MB L2, Quad 15W
MB L2, Quad 15W
MB L2, Quad 15W
E2-7110 (1.8 GHz), 1600 MHz/2 MB L2, Quad 15W
AMD Radeon™ R5 Graphics (A8 processor)
√ √ √ √
√ √ √
√ √ √
√
√
√ √ √ √
√ √
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
AMD Radeon R4 Graphics (A6 processor) √ √
AMD Radeon R3 Graphics (A4 processor) √ √ √
AMD Radeon R2 Graphics (E1/E2 processor) √ √ √ √
Switchable discrete graphics
AMD Radeon R5 M430 R16M-M1-30 (Exo Pro DDR3)
with up to 2048MB of dedicated video memory
Supports HD Decode, DX12, HDMI √ √ √ √
Supports PX7 √
Panel 35.6-cm (14.0-in), white light-emitting diode (WLED),
BrightView (1366×768) display, slim-at 3.0 mm, eDP;
typical brightness: 220 nits:
HD, SVA √ √ √ √ √
FHD, UWVA √
Memory Two non-customer-accessible/upgradable memory
module slots
DDR3L-1600 Single Channel Support
√
√ √ √ √ √
√ √ √
1
Category Description Discrete
graphics
Supports up to 16 GB of system RAM in the following
congurations:
●
8192-MB total system memory (8192×1) or
(4096×2)
●
6144-MB total system memory (4096×1)
+ (2048×1)
●
4096-MB total system memory (4096×1) or
(2048×2)
●
2048-MB total system memory (2048×1)
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
On-board system memory
Hard drives Single hard drive congurations
SSHD congurations
eMMC congurations
64 GB √
Optical drive Fixed, serial ATA, 9.5-mm tray load
●
16384-MB total system memory (8192×2) √ √
√ √
DDR3L-1600 single channel support
Supports up to 2 GB max on-board system memory
√ √ √ √ √
Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm
(.37-in) and 7.0-mm (.28-in) thicknesses
●
2-TB, 5400-rpm, 9.5-mm
●
1-TB, 5400-rpm, 9.5-mm
●
500-GB, 5400-rpm, 9.5-mm or 7.2-mm
●
500-GB, 7200-rpm, 7.0-mm √
√
500 GB, 5400 RPM, 7 mm, SSHD w/8GB NAND
√ √
32 GB
√ √ √ √ √
Supports conguration without optical drive
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0,
BSI sensor, 1280 x 720 by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
Audio DTS Studio Sound
Dual speakers
2 Chapter 1 Product description
√ √ √ √
√ √ √ √ √
√ √ √ √ √
Category Description Discrete
graphics
Ethernet Integrated 10/100 network interface card (NIC) √ √ √ √
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
Wireless
Network
External
media card
Internal Card One M.2 slot for WLAN √ √ √ √ √
Ports VGA (Dsub 15 pin) supporting: 1920 × 1200 external
Integrated wireless options with single antenna (M.
2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1
WiFi + BT 4.2 Combo Adapter
●
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1
WiFi + BT 4.2 Combo Adapter
●
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi
Adapter
●
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi
Adapter
●
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter (HP Notebook PC models
only)
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
resolution @ 60Hz. Hot Plug/unplug and auto detect for
correct output to wide-aspect vs. standard aspect
video.
HDMI version 1.4b supporting 1920 ×1080 @ 60Hz
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
√ √ √ √ √
√ √ √ √ √
√ √ √ √ √
Keyboard/
pointing
devices
Power AC adapters
65-W EM √
45-W
Full-size textured "island style" keyboard with numeric
keypad
TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
65-W
45-W EM
√ √ √ √ √
√ √
√ √ √ √
3
Category Description Discrete
graphics
1 meter power cord √ √ √ √ √
UMA
graphics
UMA, on-
board mem,
eMMC
UMA, on-
board
mem
HP 245
G5
Batteries
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √ √ √
6-cell, 47-Whr Li-ion battery √
Security TPM 2.0
Kensington Security Lock
Operating
system
Windows 10 Home Value Notebook √
Windows 10 Home Entry NB
Windows 10 Home EM/SL
Preinstalled
Windows 10
Windows 10 Professional
Windows 10 Home ML
Windows 10 Home Entry NB EM/SL
Windows 10 Home Entry NB w/OneDrive
Windows 10 Home Entry NB w/OneDrive EM/SL
Windows 10 Home High End ML
√ √ √ √ √
√ √ √ √ √
√ √ √
√ √
√ √ √
Windows 10 Home EM/SL √ √
Windows 10 Home Value Notebook EM/SL √
CPPP Windows 10 Home China/SL 64
CPPP Windows 10 Home EM/SL 64 SEAP
Windows 10 Home Value Notebook EM/SL 64 SEAP NB √ √ √
Windows 10 Home Value India EM/SL 64 NB √
Windows 10 Professional Shape the Future MSNA (EM)
Windows 10 Pro Downgrade to Windows 7 Pro
Windows 10 Pro Downgrade to Windows 7 Pro StF
MSNA
Windows 10 Home MSNA (EM) √
FreeDOS 2.0 √ √ √ √ √
Service End-user replaceable parts
AC adapter
Battery
Optical drive
√ √
√
√ √ √ √ √
4 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Webcam light On: The webcam is in use.
(2) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲ Type camera in the taskbar search box, and then select
Camera.
(3) Internal microphone Records sound.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Right side
Component Description
(1) Power light
(2) Drive light (select products only)
(3) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(4) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
(5) Optical drive eject button (select products only) Releases the optical drive disc tray.
(6) Security cable slot Attaches an optional security cable to the computer.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
●
Blinking white: The hard drive is being accessed.
external drive, printer, scanner or USB hub.
writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
6 Chapter 2 External component identication
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
(3) Vent Enables airow to cool internal components.
(4) External monitor port Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
(6) HDMI port Connects an optional video or audio device, such as a high-
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
White: The network is connected.
●
Amber: Activity is occurring on the network.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(7) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(8) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(9) Audio-out (headphone)/Audio-in (microphone)
combo jack
external drive, printer, scanner or USB hub.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 7
Top
TouchPad
Component Description
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
on the screen.
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 9
Button
Component Description
(1) Power button
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Top 11
Bottom
Component Description
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(5) Speakers (2) Produce sound.
12 Chapter 2 External component identication
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Item Description Function
(1) Product name This is the product name axed to the front of
the computer.
(2) Serial number (s/n) This is an alphanumeric identier that is unique to
each product.
(3) Part number/Product number (p/n) This number provides specic information about
the product's hardware components. The part number helps
a service technician to determine what components
and parts are needed.
(4) Warranty period This number describes the duration of the warranty period
for the computer.
(5) Model description This is the alphanumeric identier used to locate
documents, drivers, and support for the computer.
Service tag 13
14 Chapter 2 External component identication
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 15
Item Component Spare part
number
(1) Display assembly (35.6-cm [14.0-in] HD, anti-glare, touchscreen)
NOTE: Full display hinge-ups are not spared. For display assembly subcomponent spare part
information, see Display assembly subcomponents on page 19.
(2) Top cover/keyboard (includes touchpad)
NOTE: For a list of country codes, see Top cover/keyboard on page 62.
For use only in HP Notebook PC models:
For use in all models:
(3) Touchpad button board (includes cable) 813517-001
(4) Speakers (left and right) 858083-001
(5) Power button board (includes cable) 813516-001
(6) Power connector cable 813505-001
(7) System board (includes replacement thermal materials):
●
Turbo silver 858078-xx1
●
White silver 858079-xx1
●
Red 858080-xx1
●
Blue 858082-xx1
●
Black 858077-xx1
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
not spared
HP Notebook PC models with 2 GB of discrete graphics memory:
HP Notebook PC models with UMA graphics memory:
HP 245 G5 models:
●
AMD A8-7410 processor 858046-xx1
●
AMD A6-7310 processor 858045-xx1
●
AMD A8-7410 processor 858044-xx1
●
AMD A6-7310 processor 858043-xx1
●
AMD A4-7210 processor 858042-xx1
●
AMD E2-7110 processor 858047-xx1
●
AMD E2-7110 processor and 2 GB on-board system memory 858048-xx1
●
AMD E2-7110 processor, 2 GB on-board system memory, and a 32 GB eMMC drive 858049-xx1
●
AMD A8-7410 processor 907163-xx1
●
AMD A6-7310 processor 860452-xx1
●
AMD A4-3350B processor 907162-xx1
16 Chapter 3 Illustrated parts catalog
Item Component Spare part
number
(8) RTC battery 718440-001
(9) Memory module (PC3L, 12800, 1600-MHz):
8-GB 693374-005
4 GB 691740-005
2 GB 691739-005
(10) USB board (includes cable) 813515-001
Heat sink assembly (includes replacement thermal materials):
(11) For use in models with UMA graphics memory 813507-001
(12) For use in models with discrete graphics memory (HP Notebook PC models only) 813508-001
(13) Fan 813506-001
(14) WLAN module
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-885
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo 863934-855
●
AMD E2-7110 processor 860451-xx1
(15) Hard drive connector 815139-001
(16) Hard drive bracket 859126-001
(17) Hard drive (SATA; does not include bracket or cable):
NOTE: The hard drive cable is available using spare part number 815139-001.
1-TB, 5400-rpm, 2.5-inch 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm 732000-005
eMMC drive, M.2 (includes eMMC board, bracket, cable, foam, and screws; not illustrated)
64 GB 903803-001
32 GB 861964-001
(18) Battery
6-cell, 47-Whr, 2.2-Ah Li-ion battery (for use only in HP 245 G5 Notebook PC models) 844198-850
4-cell, 41-Whr, 2.8-Ah Li-ion battery (for use in all models) 807957-001
3-cell, 31-Whr, 2.8-Ah Li-ion battery (for use in all models) 807956-001
(19) Base enclosure
For use in HP Notebook PC models:
●
Models with an optical drive 858071-001
●
Models without an optical drive 858072-001
Computer major components 17
Item Component Spare part
number
For use in HP 245 G5 Notebook PC models:
Rubber Kit (includes rear left and right feet; not illustrated):
For use in HP Notebook PC models 862192-001
For use in HP 245 G5 Notebook PC models 813522-001
(20) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel):
For use in HP Notebook PC models 863675-001
For use in HP 245 G5 Notebook PC models 813514-001
●
Models with an optical drive 860455-001
●
Models without an optical drive 860471-001
Miscellaneous parts
Component Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W EM 714635-850
65-W (HP Notebook PC models only) 710412-001
906505-001
45-W 741553-850
Power cord (3-pin, black, 1.00-m) for use in:
Argentina 401300-007
Australia 213356-008
Brazil 438722-004
The People’s Republic of China 286497-008
Europe 213350-009
India 404827-003
Italy 213352-008
Japan 349756-002
North America 213349-009
South Korea 267836-008
Taiwan 393313-003
Thailand 285096-006
The United Kingdom and Singapore 213351-008
Rubber Kit (includes front and rear feet)
For use in HP Notebook PC models 862192-001
18 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in HP 245 G5 Notebook PC models 813522-001
Screw Kit 813523-001
Notebook case, Chroma sleeve, black/red 853426-001
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes insulator screws) 858073-001
(2) Raw display panel (35.6-cm [14.0-in], HD, WLED, BrightView; includes insulator screws)
For use in HP Notebook PC models:
For use in HP 245 G5 Notebook PC models:
●
FHD 860573-001
●
HD 860574-001
●
HD 864838-001
Display assembly subcomponents 19
Item Component Spare part number
Hinges (left and right; includes insulator screws)
(3a) Left and right hinges 858076-001
(3b) Top hinge 858702-001
(4) Display cable (includes display panel cable and webcam/microphone cable)
For use with FHD displays (HP Notebook PC only) 858074-001
For use with HD displays 858075-001
(5) Webcam/microphone module (includes insulator screws)
VGA 860575-001
HD 860576-001
(6) Antenna
Single antenna 813485-001
Dual antennas 859127-001
(7) Display enclosure (includes insulator screws):
For use in HP Notebook PC models:
For use in HP 245 G5 Notebook PC models 860456-001
●
Black models 858065-001
●
Red models 858068-001
●
White silver models 858067-001
●
Turbo silver models 858066-001
●
Blue models 858070-001
Mass storage devices
Component Spare part number
eMMC drive, includes eMMC board, bracket, cable, foam, and screws
64 GB 903803-001
32 GB 861964-001
Hard drive, SATA; does not include bracket or cable):
1-TB, 5400-rpm, 2.5-in 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
500-GB, 5400-rpm, hybrid 8 GB SSD, 7-mm 732000-005
Hard drive bracket 859126-001
Hard drive connector 815139-001
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 21
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
22 Chapter 4 Removal and replacement procedures preliminary requirements
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