Hp 14 User Manual
Maintenance and Service Guide
HP 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
AMD, Athlon, Ryzen, and Radeon are
trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is a U.S. registered trademark of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: February 2019
Document Part Number: L47657-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 7
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, vent, and speakers ............................................................................................................... 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Workstation guidelines ..................................................................................................................... 26
Electrostatic discharge information .................................................................................................................... 26
Generating static electricity .............................................................................................................. 27
Preventing electrostatic damage to equipment ............................................................................... 27
Personal grounding methods and equipment .................................................................................. 28
Grounding the work area ................................................................................................................... 28
Recommended materials and equipment ........................................................................................ 28
Packaging and transporting guidelines .............................................................................................................. 29
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 31
Preparation for disassembly ............................................................................................................................... 31
Component replacement procedures .................................................................................................................. 31
Computer feet ................................................................................................................................... 31
Bottom cover ..................................................................................................................................... 33
Battery ............................................................................................................................................... 35
Hard drive .......................................................................................................................................... 36
eMMC board ....................................................................................................................................... 38
WLAN module .................................................................................................................................... 40
Memory module ................................................................................................................................ 42
Solid-state drive ................................................................................................................................ 43
Speakers ............................................................................................................................................ 44
Power connector ............................................................................................................................... 45
TouchPad click board ......................................................................................................................... 46
TouchPad ........................................................................................................................................... 47
USB board .......................................................................................................................................... 48
Fan ..................................................................................................................................................... 49
System board .................................................................................................................................... 50
Heat sink assembly ........................................................................................................................... 53
Display assembly ............................................................................................................................... 56
Top cover/keyboard ........................................................................................................................... 63
6 Using Setup Utility (BIOS) ............................................................................................................................. 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 66
7 Using HP PC Hardware Diagnostics ................................................................................................................ 67
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 67
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 68
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 68
Installing HP PC Hardware Diagnostics Windows ............................................................................. 68
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 68
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 69
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 69
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 69
vi
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 70
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 70
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 70
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 70
8 Backing up, restoring, and recovering ........................................................................................................... 73
Backing up information and creating recovery media ........................................................................................ 73
Using Windows tools ......................................................................................................................... 73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 73
Restoring and recovery ........................................................................................................................................ 74
Restoring, resetting, and refreshing using Windows tools .............................................................. 74
Recovering using HP Recovery media ............................................................................................... 74
Changing the computer boot order ................................................................................................... 74
9 Specications .............................................................................................................................................. 75
Computer specications ...................................................................................................................................... 75
35.6 cm (14.0 in) display specications .............................................................................................................. 76
Hard drive specications ..................................................................................................................................... 77
Solid-state drive specications ........................................................................................................................... 78
10 Power cord set requirements ...................................................................................................................... 79
Requirements for all countries ............................................................................................................................ 79
Requirements for specic countries and regions ................................................................................................ 80
11 Recycling .................................................................................................................................................. 83
Index ............................................................................................................................................................. 85
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 14 Laptop PC
Model numbers:
World Wide 14-dk0xxx
APJ LFR: 14s-dk0xxx
APJ IT Mall: 14s-dm0xxx
APJ OLS: 14s-dp0xxx
CTO model number: 14z-dk000
Processor AMD Dual-Core Athlon™ Series Processor
Athlon 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core, 15 W
AMD Dual-Core A9-Series Processor
A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core A6-Series Processor
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core A4-Series Processor
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Quad-Core R7-Series Accelerated Processor
Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L3 cache, DDR4-2400 MHz, quad core, 15 W
AMD Quad-Core R5-Series Accelerated Processor
Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 2 MB L2 cache, DDR4-2400 MHz, quad core, 15 W
AMD Dual-Core R3-Series Accelerated Processor
Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 2 MB L2 cache, DDR4-2400 MHz, dual core, 15 W
Graphics Supports HD decode, DX12, HDMI, and PX7 (UMA graphics)
Internal graphics
AMD Radeon™ RX Vega 10 Mobile Graphics (Ryzen 7 processor)
AMD Radeon Vega 8 Mobile Graphics (Ryzen 5 processor)
AMD Radeon Vega 3 Mobile Graphics (Ryzen 3, Athlon 300U processors)
AMD Radeon R5 Graphics (A9 processor)
AMD Radeon R4 Graphics (A6 processor)
AMD Radeon R3 Graphics (E2 processor)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Switchable discrete graphics (Ryzen processors)
AMD Radeon 530 with up to 2 GB of dedicated video memory
Supports MR Ready (Ryzen processors, UMA graphics)
Panel 35.6-cm (14.0-in), WLED, eDP, slim-at (3.0 mm), 16:9 ultra wide aspect ratio, narrow bezel, non-touch
High denition (HD) (1366 × 768), BrightView, SVA
HD (1366 × 768), anti glare, SVA
HD (1366 × 768), BrightView, SVA, TOP (Touch-On Panel)
Full high-denition (FHD) (1920 × 1080), anti glare, UWVA
FHD (1920 × 1080), BrightView, UWVA
Memory Two memory module slots
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support (Ryzen, Athlon processors)
DDR4-1866 dual channel support (A9/A6/A4 processors)
Supports up to 16 GB of system RAM in the following congurations:
● 16384 MB (8192 MB × 2)
● 12288 MB (8192 MB × 1 + 4096 MB × 1)
● 8192 MB (8192 MB × 1 or 4096 × 2)
● 4096 MB (4096 MB × 1)
One memory module slot (A9/A6/A4 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-1866 single channel support
Supports up to 8 GB of system RAM in the following congurations:
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Primary storage Single hard drive congurations, 6.35 cm (2.5 in), 7.0/7.2 mm, SATA hard drives
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, TLC, solid-state drives
512 GB
256 GB
128 GB
PCIe, NVMe, M.2 solid-state drives
512 GB
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
256 GB
Dual storage congurations
256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive
128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
eMMC congurations (A9/A6/A4 processors)
64 GB
Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0
720p by 30 frames per second
Single digital microphone
Audio Audio Application Name: HP Audio Control
Dual speakers
Ethernet Ethernet Integrated 10/100/1000 NIC
Wireless networking Compatible with Miracast-certied devices
Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
Integrated Wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter
Media card reader Supports SD/SDHC/SDXC
Push-pull insertion/removal
Internal card
expansion
Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
Keyboard/pointing
devices
One M.2 slot for solid-state drive
One M.2 slot for WLAN
panel resolution to t embedded panel and external monitor connected)
HDMI v1.4 supporting: up to 1920 × 1080 @ 60Hz
USB Type-C 3.1 Gen1 port (left side)
(2) USB Type-A 3.1 Gen 1 ports (right side)
RJ-45/Ethernet
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard
Full-size, textured, island-style keyboard (snow white, ash silver)
Full-size, two coat paint, backlit, island-style keyboard (ash silver)
Full-size, two coat paint, island-style keyboard (natural silver)
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Full-size, four coat paint, backlit, island-style keyboard (snow white)
Full-size, three coat paint, backlit, island-style keyboard (natural silver)
TouchPad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled by default
Power requirements Battery
3-cell, 41 Whr, Li-ion
Battery life enhancement
Supports battery fast charge, 45 mins/50% charge
AC adapter, standard barrel
65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)
65 W Smart, nPFC, 4.5 mm, EM
45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)
Power cord (C5)
1 m, conventional
Security Kensington Mini Security Slot
Supports Trusted Platform Module (TPM) 2.0
Operating system FreeDOS 2.0
Windows® 10 Home 64
Windows 10 Home 64 Web/Kiosk
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 Entry Single Language
Windows 10 Home 64 Entry Single Language Compact
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
4 Chapter 1 Product description
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language Entry Africa Market PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP Compact
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Notebook Compact
Windows 10 Home 64 Value Notebook Single Language
Windows 10 Home 64 Value Notebook Single Language Compact
Windows 10 Home 64 Value Notebook Single Language SEAP
Windows 10 Home 64 Value Notebook Single Language select GEO
Windows 10 Home 64 Value Notebook Single Language select GEO Compact
Windows 10 Home S 64
Windows 10 Home S 64 Web/Kiosk
Windows 10 Home S 64 Single Language
Windows 10 Home S 64 Value Compact
Windows 10 Home S 64 Value Compact 1C19 Web/Kiosk
Windows 10 Pro 64
Serviceability End user replaceable parts
AC adapter
5
6 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/
Audio-in (microphone)
combo jack
(2) USB SuperSpeed ports
(2)
(3) HDMI port Connects an optional video or audio device, such as a high-denition television, any
(4) RJ-45 (network) jack/
status lights
(5) AC adapter and battery
light
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack does not
support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on
headphones, earbuds, or a headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and
provide high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has reached a low
battery level.
● Amber: The AC adapter is connected and the battery is charging.
Right side 7
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6) Power connector Connects an AC adapter.
Left side
Table 2-2 Left-side components and their descriptions
Component Description
● O: The battery is not charging.
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory card reader.
(4) Drive light Blinking white: The hard drive is being accessed.
(5) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
8 Chapter 2 Getting to know your computer
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks
(WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images. Some cameras also
allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 11
Button, vent, and speakers
Table 2-6 Button, vent, and speakers and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the computer.
● When the computer is on, press the button briey to initiate Sleep.
● When the computer is in the Sleep state, press the button briey to exit
Sleep (select products only).
● When the computer is in Hibernation, press the button briey to exit
Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5 seconds to turn
o the computer.
To learn more about your power settings, see your power options:
▲ Right-click the Power icon , and then select Power Options.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
(3) Speakers (2) Produce sound.
12 Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes specic functions when pressed in combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight
feature o or on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 13.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn o the privacy screen.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Opens the “How to get help in Windows 10” webpage.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn o this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
14 Chapter 2 Getting to know your computer
Table 2-8 Action keys and their descriptions (continued)
Icon Description
Bottom
Mutes or restores speaker sound.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Labels
Table 2-9 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
Bottom 15
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-11 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 17
Table 3-1 Computer major components and their descriptions
Item Component Spare part
number
(1) Display assembly (14 inch)
NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display
assembly subcomponents on page 21.
(2) Hinge cover
NOTE: For hinge cover spare part information, see Display assembly subcomponents on page 21.
Natural silver L24474-001
Pale gold L24471-001
Snow ake white L24472-001
(3) Top cover/keyboard (includes TouchPad and TouchPad top mylar; does not include TouchPad board
or TouchPad click board)
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 63.
Ash silver, not backlit L24818-xx1
Ash silver, backlit L24817-xx1
Snow ake white, backlit L24819-xx1
Snow ake white, not backlit L24820-xx1
Natural silver, backlit L48647-xx1
Natural silver, not backlit L48648-xx1
(4) TouchPad board cable L23184-001
(5) TouchPad board L24484-001
(6) TouchPad click board
NOTE: The TouchPad click board cable is available using spare part number L24485-001.
L24486-001
(7) Power connector L23188-001
(8) Hard drive (does not include bracket)
1 TB, 5400 rpm, 7 mm 762990-005
500 GB, 5400 rpm, 7 mm 778186-005
(9) Hard drive cable L23187-001
(10) Hard drive bracket L24490-001
(11) eMMC board, 64 GB
NOTE: The eMMC board cable is available using spare part number L23397-001.
(12) eMMC bracket L23387-001
(13) Battery
3-cell, 41 Whr, 3.6 Ahr Li-ion L11119-855
3-cell, 45 Whr, 3.9 Ahr Li-ion L56424-005
(14) USB board L24483-001
18 Chapter 3 Illustrated parts catalog
L23398-001
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part
number
USB board cable (not illustrated) L23186-001
(15) Speakers L24489-001
(16) System board hook L23206-001
(17) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: non-Windows operating system
xxxxxx-601: Windows operating system
For use in models with discrete graphics:
● AMD Ryzen 3 3200U processor and 2 GB of dedicated video memory L51930-xxx
● AMD A9-9425 processor and 2 GB of dedicated video memory L57725-xxx
For use in models with UMA graphics:
● AMD Athlon 300U processor L56249-xxx
● AMD Ryzen 7 3700U processor L53464-xxx
● AMD Ryzen 5 3500U processor L51929-xxx
● AMD Ryzen 5 3500U processor (models with a TOP (Touch-On Panel) display) L53482-xxx
● AMD Ryzen 3 3200U processor L51928-xxx
● AMD A9-9425 processor L46705-xxx
● AMD A6-9225 processor L46704-xxx
● AMD A4-9125 processor L46703-xxx
(18) WLAN module
Dual antennas:
● Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Single antenna:
● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported) L17365-005
● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + BT 4.2 Combo Adapter L21480-005
(19) Solid-state drive
PCIe:
● 512 GB L53824-001
● 512 GB, TLC L56925-001
● 256 GB L53823-001
SATA-3, TLC:
● 256 GB L53822-001
● 128 GB L53821-001
Computer major components 19
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part
number
(20) Memory module
4 GB 820569-005
8 GB 820570-005
(21) Fan L23189-001
(22) Heat sink assembly, discrete, (includes replacement thermal materials)
For use in models with the following processors: A9-9425, A6-9225, A4-9125 L23386-001
For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U,
Athlon 300U
(23) Heat sink assembly, UMA (includes replacement thermal materials)
For use in models with the following processors: A9-9425, A6-9225, A4-9125 L23385-001
For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U,
Athlon 300U
(24) Rubber Feet (includes front and rear feet)
Natural silver L24482-001
Pale gold L24479-001
Snow ake white L24480-001
(25) Bottom cover
Natural silver L24478-001
Pale gold L24475-001
Snow ake white L24476-001
L23192-001
L23191-001
20 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Table 3-2 Display major components and their descriptions
Item Component Spare part number
(1) Hinge cover
Natural silver L24474-001
Pale gold L24471-001
Snow ake white L24472-001
(2) Display bezel L24465-001
(3) Raw display panel (14 inch)
FHD, anti-glare, UWVA L53825-001
FHD, BrightView, UWVA L53826-001
Display assembly subcomponents 21
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