Hp 14 User Manual
Maintenance and Service Guide
HP 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Pentium, and Celeron are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademark
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2019
Document Part Number: L58968-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, vent, speakers, and ngerprint reader ................................................................................ 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
Memory module ................................................................................................................................ 30
Solid-state drive ................................................................................................................................ 32
WLAN module .................................................................................................................................... 33
Power button/card reader board ....................................................................................................... 36
Touchpad ........................................................................................................................................... 37
Fingerprint reader board ................................................................................................................... 38
Fan ..................................................................................................................................................... 39
Vent cover (interior) on fanless models ............................................................................................ 40
Heat sink (thermal module) .............................................................................................................. 41
Battery connector (fanless products only) ....................................................................................... 44
System board .................................................................................................................................... 45
Speaker assembly ............................................................................................................................. 48
Display assembly ............................................................................................................................... 50
Power connector ............................................................................................................................... 58
Keyboard/top cover ........................................................................................................................... 59
6 Using Setup Utility (BIOS) ............................................................................................................................. 60
Starting Setup Utility (BIOS) ................................................................................................................................ 60
Updating Setup Utility (BIOS) .............................................................................................................................. 60
Determining the BIOS version ........................................................................................................... 60
Downloading a BIOS update .............................................................................................................. 61
7 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
vi
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
8 Backing up, restoring, and recovering ........................................................................................................... 67
Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68
9 Specications .............................................................................................................................................. 69
Computer specications ...................................................................................................................................... 69
35.6 cm (14.0 in) display specications .............................................................................................................. 70
M.2 SATA solid-state drive specications ............................................................................................................ 70
M.2 PCIe solid-state drive specications ............................................................................................................ 71
10 Power cord set requirements ...................................................................................................................... 72
Requirements for all countries ............................................................................................................................ 72
Requirements for specic countries and regions ................................................................................................ 73
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 14 Laptop PC
Model numbers: 14-dq0xxx, 14z-dq000
Processor Intel® Core™ i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W)
Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Intel Core i3-8130U (2.26 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Intel Core i3-7020U (2.3 GHz, 2133 MHz FSB, 3 MB L3 cache, dual core, 15 W)
Intel Pentium™ Gold 5405U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)
Intel Pentium Gold 4417U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)
Intel Pentium Silver N5000 (1.1 GHz, turbo up to 2.7 GHz, 2400 MHz FSB, 4 MB L3 cache, quad core, 6 W)
Intel Celeron™ N4000 (1.1 GHz, turbo up to 2.6 GHz, 2400 MHz FSB, 4 MB L2 cache, dual core, 6 W)
Graphics Internal graphics
Intel UHD Graphics 620 (Intel Core processors)
Intel UHD Graphics 610 (Pentium Gold 5405U processor)
Intel UHD Graphics 605 (Pentium Silver N5000 processor)
Intel UHD Graphics 600 (Celeron N4000 processor)
Intel HD Graphics 620 (Intel Core i3-7020U)
Intel HD Graphics 610 (Pentium Gold 4417U processor)
Supports HD decode, DX12, and HDMI
Display panel 35.6 cm (14.0 in), WLED, slim-at (3.0 mm), narrow bezel, 45% NTSC
High-denition (HD) (1366 × 768), antiglare, SVA, 220 nits
HD, BrightView, SVA, 220 nits
HD, BrightView, SVA, 220 nits, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, 250 nits
FHD, BrightView, UWVA, 250 nits
Memory Two SODIMM slots, not customer accessible or upgradeable
Intel Core and Pentium Gold 5404U and 4417U processors
DDR4-2400 dual-channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400)
Supports up to 16 GB maximum system memory in the following congurations:
1
Table 1-1 Product components and their descriptions (continued)
Category Description
● 16 GB (8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
● 4 GB (4 GB × 1)
Pentium Silver N5000 and Celeron N4000 processors
DDR4-2133 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2133)
Supports up to 8 GB maximum system memory in the following congurations:
● 8 GB (8 GB × 1)
● 4 GB (4 GB × 1)
Storage M.2, SATA, solid-state drive
● 512 GB, PCIe, TLC
● 512 GB, PCIe, value
● 256 GB, PCI, value
● 128 GB, SATA-3, TLC
eMMC conguration, version 5.0
● 64 GB
Audio Audio control panel: HP Audio Control
Dual speakers
Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless networking Integrated wireless option with dual antennas (M.2/PCIe)
● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)
Integrated wireless option with single antenna (M.2/MIPI/BRI)
● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2
Turbo Lite WLAN SVTP
Support for Wi-Fi CERTIFIED Miracast™ devices
Ports HP Smart Pin AC adapter
Audio-out (headphone)/Audio-in (microphone) combo jack
2 Chapter 1 Product description
High-denition multimedia interface (HDMI) v.1.4 supporting up to 1920 × 1080 at 60 Hz
Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (autoadjust panel resolution to t embedded panel and external monitor connected)
Table 1-1 Product components and their descriptions (continued)
Category Description
(3) USB 3.1 Type A ports
(1) USB 3.1 Gen 1 Type-C port (supports data transfer)
Media card reader Supports microSD™, SDHC™, SDXC™
Push-pull insertion and removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing
devices
Power requirements Battery
Keyboard
Full-sized, island style, backlit
Full-sized
Touchpad requirements
Touchpad with image sensor
Multitouch gestures enabled
Support for precision touchpad
Support for modern trackpad gestures
Taps enabled as default
3 cell, 41 Wh, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PFC, slim barrel, 4.5 mm)
45 W, right angle
45 W, for use in Argentina
65 W
Power cord (1 m, conventional)
C5
Security Trusted Platform Module (fTPM) 2.0, rmware based
Universal 2nd Factor Authentication
Fingerprint reader
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 Entry Single Language
Windows 10 Home 64 High-End Chinese Market CPPP
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language Entry Africa Market PPP
Windows 10 Home 64 Single Language Entry APAC EM PPP
Windows 10 Home 64 Single Language Entry India Market PPP
Windows 10 Home 64 Single Language Entry Indonesia Market PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S Entry
Windows 10 Home S Entry Single Language
Windows 10 Home S Value
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End-user replaceable part
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
(4) HDMI port Connects an optional video or audio device, such as a high-denition
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
smartwatch, and provide high-speed data transfer.
television, any compatible digital or audio component, or a high-speed High-
Denition Multimedia Interface (HDMI) device.
● Blinking white: The AC adapter is disconnected and the battery has
reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
Right side 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6) Power connector Connects an AC adapter.
Left side
● O: The battery is not charging.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
(2) Drive light (select products only) ● Blinking white: The solid-state drive is being accessed.
(3) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 Getting to know your computer
Display
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, low blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
8 Chapter 2 Getting to know your computer
on the screen.
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 9
Button, vent, speakers, and ngerprint reader
Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Speakers (2) Produce sound.
(3) Vent Enables airow to cool internal components.
10 Chapter 2 Getting to know your computer
Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions (continued)
Component Description
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special keys
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
logon.
▲ Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Keyboard area 11
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
14 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level.
(2) Keyboard/top cover:
For a detailed list of country codes, see Keyboard/top cover on page 59.
Top cover: pale gold; keyboard: ash silver; no backlight L61504-xx1
Top cover: pale gold; keyboard: ash silver; backlit L61505-xx1
Top cover: natural silver; keyboard: natural silver; no backlight L61506-xx1
Top cover: natural silver; keyboard: natural silver; backlit L61507-xx1
Top cover: snowake white; keyboard: snow white; no backlight L61508-xx1
Top cover: snowake white; keyboard: snow white; backlit L61509-xx1
(3) Touchpad:
The touchpad cable is available as spare part number L64900-001.
Natural silver L64897-001
Ash silver L64898-001
Snowake white L64899-001
(4) Touchpad bracket not available as spare part
(5) Fingerprint reader board
NOTE: The ngerprint reader board cable is available as spare part number L64902-001.
(6) Power connector cable 808155-010
(7) Speaker assembly L64893-001
(8) Power button/card reader board
NOTE: The power button/card reader board cable is available as spare part number
L64887-001 for models with a 15 W processor and L64888-001 for models with a 6 W
processor.
(9) System board (includes processor):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
L64901-001
L64886-001
Intel Core i7-8565U processor L61954-xx1
Intel Core i5-8265U processor L61953-xx1
Intel Core i3-8145U processor L61952-xx1
Intel Core i3-7020U processor L61951-xx1
Intel Pentium 5405U processor L70052-xx1
Intel Pentium 4417U processor L61955-xx1
Intel Pentium N5000 processor L61956-xx1
Computer major components 15
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
Intel Celeron N4000 processor L61950-xx1
(10) Fan:
For use in models with a backlit keyboard L63587-001
For use in models without a backlit keyboard L63588-001
(11) Heat sink L64890-001
(12) WLAN module:
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005
(13) Solid-state drive (M.2):
512 GB, PCIe, Gen 3 × 4, TLC L72365-001
512 GB, PCIe, value L61960-001
256 GB, PCIe, value L61959-001
128 GB, SATA-3, TLC L61958-001
64 GB, eMMC L61957-001
(14) Memory modules (DDR4-2666):
8 GB 937236-855
4 GB L10598-855
(15) Battery (3 cell, 41 Wh) L11119-855
(16) Bottom cover:
Natural silver L64894-001
Pale gold L64895-001
Snowake white L64896-001
(17) Rubber feet:
Silver L65866-001
Gold L66226-001
Vent cover (interior) (not illustrated) L68313-001
16 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Table 3-2 Display components and their descriptions
Item Component Spare part number
(1) Hinge cover:
Natural silver L64911-001
Pale gold L64912-001
Snowake white L64913-001
(2) Display bezel L64907-001
(3) Display panel:
NOTE: Display panel adhesive is available in the miscellaneous parts kits as spare part number L64916-001.
Display assembly subcomponents 17
Table 3-2 Display components and their descriptions (continued)
Item Component Spare part number
FHD, antiglare, 250 nits L61945-001
FHD, BrightView, 250 nits L61946-001
HD, antiglare, 220 nits L61947-001
HD, BrightView, 220 nits L61948-001
HD, BrightView, 220 nits, Touch-on Panel (TOP) L61949-001
(4) Display panel cable (includes bezel adhesive tape):
For use with touch displays L64908-001
For use with non-touch displays L64909-001
(5) Webcam/microphone module (includes bezel adhesive tape) L64914-001
(6) Display hinges (left and right; includes bezel and display cover adhesive) L64910-001
(7) Wireless antennas (includes bezel adhesive tape and display cover tape):
Dual antennas L64905-001
Single antenna L64906-001
(8) Display back cover (includes bezel adhesive tape):
Natural silver L66227-001
Pale gold L66228-001
Snowake white L66229-001
18 Chapter 3 Illustrated parts catalog
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