Maintenance and Service Guide
HP 14 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Pentium, and Celeron are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademark
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2019
Document Part Number: L58968-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, vent, speakers, and ngerprint reader ................................................................................ 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 22
Workstation guidelines ..................................................................................................................... 22
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 23
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 24
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
Packaging and transporting guidelines .............................................................................................................. 25
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 26
Component replacement procedures .................................................................................................................. 26
Preparation for disassembly ............................................................................................................. 26
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
Memory module ................................................................................................................................ 30
Solid-state drive ................................................................................................................................ 32
WLAN module .................................................................................................................................... 33
Power button/card reader board ....................................................................................................... 36
Touchpad ........................................................................................................................................... 37
Fingerprint reader board ................................................................................................................... 38
Fan ..................................................................................................................................................... 39
Vent cover (interior) on fanless models ............................................................................................ 40
Heat sink (thermal module) .............................................................................................................. 41
Battery connector (fanless products only) ....................................................................................... 44
System board .................................................................................................................................... 45
Speaker assembly ............................................................................................................................. 48
Display assembly ............................................................................................................................... 50
Power connector ............................................................................................................................... 58
Keyboard/top cover ........................................................................................................................... 59
6 Using Setup Utility (BIOS) ............................................................................................................................. 60
Starting Setup Utility (BIOS) ................................................................................................................................ 60
Updating Setup Utility (BIOS) .............................................................................................................................. 60
Determining the BIOS version ........................................................................................................... 60
Downloading a BIOS update .............................................................................................................. 61
7 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
vi
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
8 Backing up, restoring, and recovering ........................................................................................................... 67
Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68
9 Specications .............................................................................................................................................. 69
Computer specications ...................................................................................................................................... 69
35.6 cm (14.0 in) display specications .............................................................................................................. 70
M.2 SATA solid-state drive specications ............................................................................................................ 70
M.2 PCIe solid-state drive specications ............................................................................................................ 71
10 Power cord set requirements ...................................................................................................................... 72
Requirements for all countries ............................................................................................................................ 72
Requirements for specic countries and regions ................................................................................................ 73
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76
vii
viii
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 14 Laptop PC
Model numbers: 14-dq0xxx, 14z-dq000
Processor Intel® Core™ i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W)
Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Intel Core i3-8130U (2.26 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Intel Core i3-7020U (2.3 GHz, 2133 MHz FSB, 3 MB L3 cache, dual core, 15 W)
Intel Pentium™ Gold 5405U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)
Intel Pentium Gold 4417U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)
Intel Pentium Silver N5000 (1.1 GHz, turbo up to 2.7 GHz, 2400 MHz FSB, 4 MB L3 cache, quad core, 6 W)
Intel Celeron™ N4000 (1.1 GHz, turbo up to 2.6 GHz, 2400 MHz FSB, 4 MB L2 cache, dual core, 6 W)
Graphics Internal graphics
Intel UHD Graphics 620 (Intel Core processors)
Intel UHD Graphics 610 (Pentium Gold 5405U processor)
Intel UHD Graphics 605 (Pentium Silver N5000 processor)
Intel UHD Graphics 600 (Celeron N4000 processor)
Intel HD Graphics 620 (Intel Core i3-7020U)
Intel HD Graphics 610 (Pentium Gold 4417U processor)
Supports HD decode, DX12, and HDMI
Display panel 35.6 cm (14.0 in), WLED, slim-at (3.0 mm), narrow bezel, 45% NTSC
High-denition (HD) (1366 × 768), antiglare, SVA, 220 nits
HD, BrightView, SVA, 220 nits
HD, BrightView, SVA, 220 nits, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, 250 nits
FHD, BrightView, UWVA, 250 nits
Memory Two SODIMM slots, not customer accessible or upgradeable
Intel Core and Pentium Gold 5404U and 4417U processors
DDR4-2400 dual-channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400)
Supports up to 16 GB maximum system memory in the following congurations:
1
Table 1-1 Product components and their descriptions (continued)
Category Description
● 16 GB (8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
● 4 GB (4 GB × 1)
Pentium Silver N5000 and Celeron N4000 processors
DDR4-2133 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2133)
Supports up to 8 GB maximum system memory in the following congurations:
● 8 GB (8 GB × 1)
● 4 GB (4 GB × 1)
Storage M.2, SATA, solid-state drive
● 512 GB, PCIe, TLC
● 512 GB, PCIe, value
● 256 GB, PCI, value
● 128 GB, SATA-3, TLC
eMMC conguration, version 5.0
● 64 GB
Audio Audio control panel: HP Audio Control
Dual speakers
Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless networking Integrated wireless option with dual antennas (M.2/PCIe)
● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)
Integrated wireless option with single antenna (M.2/MIPI/BRI)
● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2
Turbo Lite WLAN SVTP
Support for Wi-Fi CERTIFIED Miracast™ devices
Ports HP Smart Pin AC adapter
Audio-out (headphone)/Audio-in (microphone) combo jack
2 Chapter 1 Product description
High-denition multimedia interface (HDMI) v.1.4 supporting up to 1920 × 1080 at 60 Hz
Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (autoadjust panel resolution to t embedded panel and external monitor connected)
Table 1-1 Product components and their descriptions (continued)
Category Description
(3) USB 3.1 Type A ports
(1) USB 3.1 Gen 1 Type-C port (supports data transfer)
Media card reader Supports microSD™, SDHC™, SDXC™
Push-pull insertion and removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing
devices
Power requirements Battery
Keyboard
Full-sized, island style, backlit
Full-sized
Touchpad requirements
Touchpad with image sensor
Multitouch gestures enabled
Support for precision touchpad
Support for modern trackpad gestures
Taps enabled as default
3 cell, 41 Wh, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PFC, slim barrel, 4.5 mm)
45 W, right angle
45 W, for use in Argentina
65 W
Power cord (1 m, conventional)
C5
Security Trusted Platform Module (fTPM) 2.0, rmware based
Universal 2nd Factor Authentication
Fingerprint reader
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 Entry Single Language
Windows 10 Home 64 High-End Chinese Market CPPP
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language Entry Africa Market PPP
Windows 10 Home 64 Single Language Entry APAC EM PPP
Windows 10 Home 64 Single Language Entry India Market PPP
Windows 10 Home 64 Single Language Entry Indonesia Market PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S Entry
Windows 10 Home S Entry Single Language
Windows 10 Home S Value
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End-user replaceable part
AC adapter
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
(2) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
(4) HDMI port Connects an optional video or audio device, such as a high-denition
(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be required.
smartwatch, and provide high-speed data transfer.
television, any compatible digital or audio component, or a high-speed High-
Denition Multimedia Interface (HDMI) device.
● Blinking white: The AC adapter is disconnected and the battery has
reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
Right side 5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
(6) Power connector Connects an AC adapter.
Left side
● O: The battery is not charging.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
(2) Drive light (select products only) ● Blinking white: The solid-state drive is being accessed.
(3) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 Getting to know your computer
Display
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, low blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
– or –
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
8 Chapter 2 Getting to know your computer
on the screen.
Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
Keyboard area 9
Button, vent, speakers, and ngerprint reader
Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Speakers (2) Produce sound.
(3) Vent Enables airow to cool internal components.
10 Chapter 2 Getting to know your computer
Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions (continued)
Component Description
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
Special keys
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
logon.
▲ Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
Keyboard area 11
Bottom
Table 2-8 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
14 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level.
(2) Keyboard/top cover:
For a detailed list of country codes, see Keyboard/top cover on page 59.
Top cover: pale gold; keyboard: ash silver; no backlight L61504-xx1
Top cover: pale gold; keyboard: ash silver; backlit L61505-xx1
Top cover: natural silver; keyboard: natural silver; no backlight L61506-xx1
Top cover: natural silver; keyboard: natural silver; backlit L61507-xx1
Top cover: snowake white; keyboard: snow white; no backlight L61508-xx1
Top cover: snowake white; keyboard: snow white; backlit L61509-xx1
(3) Touchpad:
The touchpad cable is available as spare part number L64900-001.
Natural silver L64897-001
Ash silver L64898-001
Snowake white L64899-001
(4) Touchpad bracket not available as spare part
(5) Fingerprint reader board
NOTE: The ngerprint reader board cable is available as spare part number L64902-001.
(6) Power connector cable 808155-010
(7) Speaker assembly L64893-001
(8) Power button/card reader board
NOTE: The power button/card reader board cable is available as spare part number
L64887-001 for models with a 15 W processor and L64888-001 for models with a 6 W
processor.
(9) System board (includes processor):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
L64901-001
L64886-001
Intel Core i7-8565U processor L61954-xx1
Intel Core i5-8265U processor L61953-xx1
Intel Core i3-8145U processor L61952-xx1
Intel Core i3-7020U processor L61951-xx1
Intel Pentium 5405U processor L70052-xx1
Intel Pentium 4417U processor L61955-xx1
Intel Pentium N5000 processor L61956-xx1
Computer major components 15
Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
Intel Celeron N4000 processor L61950-xx1
(10) Fan:
For use in models with a backlit keyboard L63587-001
For use in models without a backlit keyboard L63588-001
(11) Heat sink L64890-001
(12) WLAN module:
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005
(13) Solid-state drive (M.2):
512 GB, PCIe, Gen 3 × 4, TLC L72365-001
512 GB, PCIe, value L61960-001
256 GB, PCIe, value L61959-001
128 GB, SATA-3, TLC L61958-001
64 GB, eMMC L61957-001
(14) Memory modules (DDR4-2666):
8 GB 937236-855
4 GB L10598-855
(15) Battery (3 cell, 41 Wh) L11119-855
(16) Bottom cover:
Natural silver L64894-001
Pale gold L64895-001
Snowake white L64896-001
(17) Rubber feet:
Silver L65866-001
Gold L66226-001
Vent cover (interior) (not illustrated) L68313-001
16 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Table 3-2 Display components and their descriptions
Item Component Spare part number
(1) Hinge cover:
Natural silver L64911-001
Pale gold L64912-001
Snowake white L64913-001
(2) Display bezel L64907-001
(3) Display panel:
NOTE: Display panel adhesive is available in the miscellaneous parts kits as spare part number L64916-001.
Display assembly subcomponents 17
Table 3-2 Display components and their descriptions (continued)
Item Component Spare part number
FHD, antiglare, 250 nits L61945-001
FHD, BrightView, 250 nits L61946-001
HD, antiglare, 220 nits L61947-001
HD, BrightView, 220 nits L61948-001
HD, BrightView, 220 nits, Touch-on Panel (TOP) L61949-001
(4) Display panel cable (includes bezel adhesive tape):
For use with touch displays L64908-001
For use with non-touch displays L64909-001
(5) Webcam/microphone module (includes bezel adhesive tape) L64914-001
(6) Display hinges (left and right; includes bezel and display cover adhesive) L64910-001
(7) Wireless antennas (includes bezel adhesive tape and display cover tape):
Dual antennas L64905-001
Single antenna L64906-001
(8) Display back cover (includes bezel adhesive tape):
Natural silver L66227-001
Pale gold L66228-001
Snowake white L66229-001
18 Chapter 3 Illustrated parts catalog
Cables
Table 3-3 Cables and their descriptions
Item Component Spare part number
(1) Fingerprint reader board cable L64902-001
(2) Touchpad cable L64900-001
(3) Power button/card reader board cable (for use in models with a 6 W processor) L64887-001
(4) Power button/card reader board cable (for use in models with a 15 W processor) L64888-001
Cables 19
Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter (PFC, slim, 4.5 mm):
65 W 913691-850
45 W 741727-001
Power cord (C5, 1.0 m):
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
External optical drive 747080-001
Miscellanous parts kit (includes panel conductive tape, display cover tape, and bezel adhesives) L64916-001
HDMI-to-VGA adapter 701943-001
USB-to-RJ-45 adapter 829941-001
Screw Kit L64915-001
20 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-marking, non-conductive pry tool
● Magnetic Phillips P1 screwdriver
● Tweezers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 21
Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
22 Chapter 4 Removal and replacement procedures preliminary requirements
IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Electronic components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
Electrostatic discharge information 23
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, take the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
24 Chapter 4 Removal and replacement procedures preliminary requirements
● Static-dissipative table or oor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Packaging and transporting guidelines 25
5 Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
26 Chapter 5 Removal and replacement procedures for authorized service provider parts
Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description Spare part number
Bottom cover, natural silver L64894-001
Bottom cover, pale gold L64895-001
Bottom cover, snowake white L64896-001
Rubber feet, gold L66226-001
Rubber feet, silver L65866-001
Before removing the bottom cover, follow this step:
▲ Prepare the computer for disassembly (Preparation for disassembly on page 26).
Remove the bottom cover:
1. Peel the two rubber feet o the bottom cover.
2. Remove the ve Phillips M2.0 × 6.0 screws (1) from the bottom cover.
3. Remove the two Phillips M2.5 × 6.0 screws (2) from the bottom cover.
Component replacement procedures 27
4. Remove the two Phillips M2.0 × 4.0 screws (3) from the bottom edge of the bottom cover.
5. Insert a plastic tool between the bottom cover and the computer chassis (1), and then ex and lift the
sides (2) and the top edge (3) of the bottom cover enough to separate it from the computer.
6. Remove the bottom cover from the computer (4).
Reverse this procedure to install the bottom cover.
28 Chapter 5 Removal and replacement procedures for authorized service provider parts
Battery
Table 5-2 Battery description and part number
Description Spare part number
Battery, 3 cell, 41 Wh L11119-855
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
Remove the battery:
1. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.
Component replacement procedures 29
Memory module
Table 5-3 Memory descriptions and part numbers
Description Spare part number
Memory module, 8 GB 937236-855
Memory module, 4 GB L10598-855
Before removing the memory modules, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Gently press down on the module edges until the side retention clips snap into place (3).
Component replacement procedures 31
Solid-state drive
Table 5-4 Solid-state drive descriptions and part numbers
Description Spare part number
512 GB, PCIe, Gen 3 × 4, TLC L72365-001
512 GB, PCIe, value L61960-001
256 GB, PCIe, value L61959-001
128 GB, SATA-3, TLC L61958-001
64 GB, eMMC L61957-001
Before removing the solid-state drive, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 2.5 screw (1), and then pull the drive from the socket (2).
Reverse this procedure to install the solid-state drive.
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
WLAN module
Table 5-5 WLAN module description and part number
Description Spare part number
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 L17365-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The # 2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.
2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
Component replacement procedures 33
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Models with two antennas
Models with one antenna
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
34 Chapter 5 Removal and replacement procedures for authorized service provider parts
Reverse this procedure to install the WLAN module.
Component replacement procedures 35
Power button/card reader board
Table 5-6 Power button/card reader board description and part number
Description Spare part number
Power button/card reader board
NOTE: The power button board spare part kit does not include the cable. The cable is available as spare
part number L64887-001 in models with a 15 W processor and L64888-001 in models with a 6 W
processor.
Before removing the power button/card reader board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the power button/card reader board:
1. Disconnect the cable from the board (1).
2. Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
3. Remove the board from the computer (3).
NOTE: The following illustration shows a fanless model. Computer appearance can vary.
L64886-001
Reverse this procedure to install the power button/card reader board.
36 Chapter 5 Removal and replacement procedures for authorized service provider parts
Touchpad
Table 5-7 Touchpad description and part number
Description Spare part number
Touchpad, natural silver L64897-001
Touchpad, ash silver L64898-001
Touchpad, snowake white L64899-001
NOTE: The touchpad spare part kit does not include the cable. The cable is available as spare part
number L64900-001.
Before removing the touchpad, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the touchpad:
1. Disconnect the cable from the ZIF connector on the touchpad (1).
2. Remove the three Phillips M2.0 × 2.0 screws (2) that secure the touchpad bracket to the computer, and
then remove the bracket (3).
3. Lift the tape that covers the screws on the top of the touchpad (4).
4. Remove the four Phillips M2.0 × 2.0 screws (5) that secure the touchpad to the computer, and then
remove the touchpad (6).
Reverse this procedure to install the touchpad.
Component replacement procedures 37
Fingerprint reader board
Table 5-8 Fingerprint reader board description and part number
Description Spare part number
Fingerprint reader board
NOTE: The ngerprint reader board spare part kit does not include the cable. The cable is available as
spare part number L64902-001.
L64901-001
Before removing the ngerprint reader board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the ngerprint reader board:
1. Disconnect the cable from the ZIF connector on the ngerprint reader board (1).
2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the ngerprint reader bracket to the computer.
3. Remove the bracket (3), and then remove the ngerprint reader board from the computer (4).
Reverse this procedure to install the ngerprint reader board.
38 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-9 Fan description and part number
Description Spare part number
Fan for use in models with a backlit keyboard L63587-001
Fan for use in models without a backlit keyboard L63588-001
Before removing the fan, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the three Phillips M2.0 × 3.0 screws (2) that secure the fan to the computer.
3. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Component replacement procedures 39
Vent cover (interior) on fanless models
Table 5-10 Vent cover description and part number
Description Spare part number
Vent cover L68313-001
Fanless models require that you install a cover on the inside of the computer over the air vent holes.
IMPORTANT: Do not install the vent cover in models with a fan. Doing so will cause thermal performance
problems.
Before installing the interior vent cover, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Install the interior vent cover:
1. Fold the cover along the dotted lines in the middle of the cover.
2. Install the cover of the fan vent, making sure the cover aligns correctly with the hooks along the top of
the vent.
40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Heat sink (thermal module)
Table 5-11 Heat sink assembly, thermal pad, and thermal grease descriptions and part numbers
Description Spare part number
Heat sink L64890-001
Before removing the heat sink, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
Remove the heat sink:
1. Models with a fan: Remove the four Phillips M2.0 × 2.5 screws (1) in the order indicated on the heat
sink.
2. Remove the heat sink (2).
Component replacement procedures 41
3. Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).
4. Fanless models: Remove the ve Phillips M2.0 × 2.5 screws (1) in the order indicated on the heat sink.
5. Remove the heat sink (2).
42 Chapter 5 Removal and replacement procedures for authorized service provider parts
6. Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).
Reverse this procedure to install the heat sink.
Component replacement procedures 43
Battery connector (fanless products only)
Table 5-12 Battery connector description and part number
Description Spare part number
Battery connector L64889-001
Before removing the battery connector, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
4. Remove the heat plate (see Heat sink (thermal module) on page 41).
Remove the battery connector:
1. Disconnect the battery connector cable from the system board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the connector to the computer.
3. Lift the battery connector out of the computer (3).
Reverse this procedure to install the battery connector.
44 Chapter 5 Removal and replacement procedures for authorized service provider parts
System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 5-13 System board descriptions and part numbers
Description Spare part number
Intel Core i7-8565U processor L61954-xx1
Intel Core i5-8265U processor L61953-xx1
Intel Core i3-8145U processor L61952-xx1
Intel Core i3-7020U processor L61951-xx1
Intel Pentium 5405U processor L70052-xx1
Intel Pentium 4417U processor L61955-xx1
Intel Pentium N5000 processor L61956-xx1
Intel Celeron N4000 processor L61950-xx1
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
4. Remove the heat sink (see Heat sink (thermal module) on page 41).
Remove the system board:
1. Models with a fan: Disconnect the following cables from the system board:
a. Power connector cable (1)
b. Display cable (2)
c. Speaker cable (3)
d. WLAN module antennas (4)
e. Power button/card reader board cable (ZIF) (5)
f. Keyboard cable (ZIF) (6)
g. Keyboard backlight cable (ZIF) (7)
h. Touchpad cable (ZIF) (8)
i. Fingerprint reader cable (ZIF) (9)
Component replacement procedures 45
2. Remove the three Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer.
3. Remove the system board from the computer (2).
4. Fanless models: Disconnect the following cables from the system board:
a. Power connector cable (1)
b. Display cable (2)
c. Speaker cable (3)
d. Power button/card reader board cable (ZIF) (4)
e. Battery connector cable (5)
f. WLAN module antennas (6)
g. Keyboard cable (ZIF) (7)
46 Chapter 5 Removal and replacement procedures for authorized service provider parts
h. Keyboard backlight cable (ZIF) (8)
i. Touchpad cable (ZIF) (9)
j. Fingerprint reader cable (ZIF) (10)
5. Remove the two Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer.
6. Remove the system board from the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 47
Speaker assembly
Table 5-14 Speaker assembly description and part number
Description Spare part number
Speaker assembly L64893-001
Before removing the speaker assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
4. Remove the fan (see Fan on page 39).
5. Remove the heat sink (see Heat sink (thermal module) on page 41).
Remove the speakers:
1. Disconnect the antennas from the WLAN module (1), and the remove the antenna cables from the
channel in the left speaker (2).
2. Disconnect the speaker cable from the system board (1).
3. Remove the three Phillips M2.0 × 3.0 screws (2) that secure the speakers to the computer.
48 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Lift the left speaker up from the computer (3), remove the speaker cable from the clips in the computer
chassis (4), and then remove the right speaker from the computer (5).
Reverse this procedure to install the speaker assembly.
Component replacement procedures 49
Display assembly
NOTE: Display assemblies are oered as spare parts only at a subcomponent level.
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
4. Remove the power button/card reader board (see Power button/card reader board on page 36).
Remove the display assembly:
1. Disconnect the display cable from the system board (1), and then remove the cable from the clips in the
left hinge (2).
2. Disconnect the wireless antenna cables from the WLAN module (3), and then remove the cables from
the channel and clips in the right speaker (4).
3. Open the display (1).
4. Remove the two Phillips M2.5 × 5.0 screws (2) from each hinge.
50 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Separate the display from the computer (3).
6. If it is necessary to replace display assembly subcomponents:
a. Remove the hinge cover by squeezing both ends of the cover (1), and then pulling the cover o the
display (2).
The hinge cover is available as the following spare part numbers:
L64911-001: Natural silver
L64912-001: Pale gold
L64913-001: Snowake white
Component replacement procedures 51
b. Use a tool to release the bottom edge of the display bezel (1) from the display assembly.
IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
c. Release the left and right edges of the display bezel (2) from the display assembly.
d. Release the top of the display bezel (3) from the display assembly.
e. Remove the display bezel (4).
The display bezel is available as spare part number L64907-001.
7. If it is necessary to remove the webcam module:
▲ Starting from the side, use a tool to lift and release (1) the webcam module from the metal tape
behind it (2). Remove the module from the display back cover (3), and then disconnect the cable
(4).
The webcam is available as spare part number L64914-001.
52 Chapter 5 Removal and replacement procedures for authorized service provider parts
8. If it is necessary to remove the display panel:
a. Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel
(1).
b. Pull the tape from behind the left and right sides of the panel (2).
IMPORTANT: You have to pull on the tape multiple times before it is completely removed. To
avoid tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezer or
the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape. Be
sure to pull the tape straight out – do not pull it out along the sides of the panel.
c. Rotate the display panel over and place next to the display back cover (1).
Component replacement procedures 53
d. Lift the tape from the connector on the rear of the panel (2), and then disconnect the cable from
the panel (3).
Display panels are available as the following spare part numbers:
L61945-001: FHD, antiglare, 250 nits
L61946-001: FHD, BrightView, 250 nits
L61947-001: HD, antiglare, 220 nits
L61948-001: HD, BrightView, 220 nits
L61949-001: HD, BrightView, 220 nits, Touch-on Panel (TOP)
54 Chapter 5 Removal and replacement procedures for authorized service provider parts
e. When installing the display panel, apply the adhesive in the location as shown in the following
illustration.
9. If it is necessary to remove the display hinges:
a. Remove the Phillips M2.0 × 2.5 screw (1) from the bottom of each hinge.
b. Remove the two Phillips M2.5 × 2.5 screws (2) from the bottom of each hinge.
c. Remove the Phillips M2.5 × 3.0 screw (2) from the top of each hinge.
Component replacement procedures 55
d. Remove the display hinges from the display back cover (4).
The display hinges are available as spare part number L64910-001.
10. If it is necessary to remove the display panel cable:
a. Remove the cable from the channel at the bottom of the display back cover (1).
b. Remove the cable from the bottom (2) and top (3) of the display back cover.
c. Disconnect the cable from the webcam module (4), and then remove the cable from the display
back cover (5).
The display cable is available as the following spare part numbers:
L64908-001: Touch displays
L64909-001: Non-touch displays
56 Chapter 5 Removal and replacement procedures for authorized service provider parts
d. When installing the display cable, position the cable in the middle of the alignment notch as
marked on the inside of the display back cover.
11. If it is necessary to remove the wireless antennas:
a. Peel the antennas o the top of the display back cover (1).
b. Remove the antenna cables from the display back cover (2).
The wireless antennas are available as spare part number L64905-001 for dual antennas and
L64906-001 for single antenna.
The display back cover is available as spare part number L66227-001 for use in natural silver
models, L66228-001 for use in pale gold models, and L66229-001 for use in snowake white
models.
Reverse this procedure to install the display assembly.
Component replacement procedures 57
Power connector
Table 5-15 Power connector description and part number
Description Spare part number
Power connector 808155-010
Before removing the power connector cable, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 26).
2. Remove the bottom cover (see Bottom cover on page 27).
3. Remove the battery (see Battery on page 29).
4. Remove the display assembly (see Display assembly on page 50).
Remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Remove the power connector and cable from the computer (2).
Reverse this procedure to install the power connector cable.
58 Chapter 5 Removal and replacement procedures for authorized service provider parts
Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the rst table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 5-16 Keyboard/top cover description and part number
Description Spare part number
Top cover: pale gold; keyboard: ash silver; no backlight L61504-xx1
Top cover: pale gold; keyboard: ash silver; backlit L61505-xx1
Top cover: natural silver; keyboard: natural silver; no backlight L61506-xx1
Top cover: natural silver; keyboard: natural silver; backlit L61507-xx1
Top cover: snowake white; keyboard: snow white; no backlight L61508-xx1
Top cover: snowake white; keyboard: snow white; backlit L61509-xx1
Table 5-17 Keyboard country codes
For use in country or
region
Belgium -A41 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Czech Republic and
Slovakia
Denmark, Finland, and
Norway
France -051 Portugal -131 Thailand -281
French Arabic -FP1 Romania -271 Turkey -141
French Canada -DB1 Russia -251 Ukraine -BD1
Germany -041 Saudi Arabia -171 United Kingdom -031
Greece -151 Slovenia -BA1 United States -001
Hungary -211
Spare part
number
-FL1 Latin America -161 Switzerland -BG1
-DH1 The Netherlands -B31 Taiwan -AB1
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Component replacement procedures 59
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 60).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
60 Chapter 6 Using Setup Utility (BIOS)
To check for later BIOS versions, see Downloading a BIOS update on page 61.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 61
7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 62.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
62 Chapter 7 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 64.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
Using HP PC Hardware Diagnostics UEFI 63
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 64.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
64 Chapter 7 Using HP PC Hardware Diagnostics
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
66 Chapter 7 Using HP PC Hardware Diagnostics
8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 67).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 67).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 67).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 67).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media 67
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 67.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 67.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
68 Chapter 8 Backing up, restoring, and recovering
9 Specications
Computer specications
Table 9-1 Computer specications
Metric U.S.
Computer dimensions
Width 324.0 mm 12.8 in
Depth 225.0 mm 8.9 in
Height 18.0 mm 0.7 in
Weight (lowest conguration) 1468.0 g 3.24 lbs
Input power Rating
Operating voltage and current 18.5 V dc @ 3.5 A – 65 W or 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specications 69
35.6 cm (14.0 in) display specications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution FHD: 1920 × 1080
HD: 1366 × 768
Surface treatment Antiglare or BrightView
Brightness HD: 220 nits
FHD: 250 nits
Viewing angle HD: SVA
FHD: UWVA
Backlight LED
Aspect ratio 16:9
Display panel interface eDP
M.2 SATA solid-state drive specications
128 GB*
Height 1.35 mm
Weight < 10 g
Form factor M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec
Interface type SATA-3
Ready time, maximum (to not busy) 1.0 ms
Access times, logical 0.1 ms
Total logical sectors 234,441,648
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
70 Chapter 9 Specications
M.2 PCIe solid-state drive specications
256 GB* 512 GB*
Dimensions
Height 1 mm 1 mm
Length 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm
Weight < 10 g < 10 g
Interface type ATA-7 ATA-7
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not busy) 1.0 sec 1.0 sec
Access times
Logical 0.1 0.1
Total logical sectors 500,118,192 1,000,215,216
Operating temperature
Operating
Non-operating
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Up to 2150 MB/s
Up to 300,000 IOPs
Up to 1260 MB/s
Up to 100,000 IOPs
0° to 70°C (32°F to 158°F)
-40° to 80°C (-40°F to
176°F)
Up to 2150 MB/s
Up to 300,000 IOPs
Up to 1550 MB/s
Up to 100,000 IOPs
0° to 70°C (32°F to 158°F)
-40° to 85°C (-40°F to
185°F)
M.2 PCIe solid-state drive specications 71
10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
72 Chapter 10 Power cord set requirements
Requirements for specic countries and regions
Table 10-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 73
Table 10-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
74 Chapter 10 Power cord set requirements
11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
75
Index
A
AC adapter and battery light,
identifying 5
action keys
identifying 11
antenna
removal 57
antennas
spare part number 57
audio, product description 2
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 5
B
back cover
spare part number 18
backup, creating 67
backups 67
battery
removal 29
spare part number 16, 29
battery connector
removal 44
spare part number 44
bezel
spare part number 17, 52
BIOS
determining version 60
downloading an update 61
starting the Setup Utility 60
updating 60
Bluetooth label 13
boot order, changing 68
bottom components 12
bottom cover
removal 27
spare part number 27
bottom cover, spare part numbers
16
buttons
power 10
C
camera
identifying 7
camera light, identifying 7
caps lock light, identifying 9
card reader board
removal 36
spare part number 36
cautions
electrostatic discharge 22
components
bottom 12
display 7
keyboard area 8
left side 6
right side 5
computer major components 14
computer specications 69
connectors
power 6
control zone 8
D
display assembly
removal 50
display back cover
spare part number 57
display cable
removal 56
display components 7
display panel
product description 1
removal 53
spare part numbers 17
display panel cable
spare part numbers 18, 56
display specications 70
drive light, identifying 6
E
electrostatic discharge (ESD) 22
preventing damage 23
esc key, identifying 11
F
fan
removal 39
spare part number 16, 39
ngerprint reader board
removal 38
spare part number 15
spare part numbers 38
ngerprint reader board cable
spare part number 19
ngerprint reader board cable, spare
part number 15, 38
ngerprint reader, identifying 11
fn key, identifying 11
G
graphics, product description 1
grounding methods 24
guidelines
packaging 25
transporting 25
workstation 22
H
HDMI port
identifying 5
heat sink
spare part number 16
heat sink assembly
removal 41
spare part number 41
hinge
removal 55
spare part number 56
hinge cover
spare part number 17
hinges
spare part number 18
HP PC Hardware Diagnostics UEFI
downloading 64
starting 64
using 63
HP PC Hardware Diagnostics Windows
downloading 62
76 Index
installing 63
using 62
HP Recovery media
recovery 68
I
internal card expansion, product
description 3
internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
K
keyboard/pointing devices, product
description 3
keyboard/top cover
removal 59
spare part numbers 15, 59
keys
action 11
esc 11
fn 11
Windows 11
L
labels
Bluetooth 13
regulatory 13
serial number 13
service 13
wireless certication 13
WLAN 13
left control zone, identifying 8
left side components 6
lights
AC adapter and battery 5
camera 7
caps lock 9
drive 6
mute 9
power 6
M
M.2 solid-state drive
specications 71
media card reader, product
description 3
memory module
removal 30
spare part numbers 30
memory, product description 1
microphone
product description 2
model name 1
mute light, identifying 9
O
operating system, product
description 3
P
packaging guidelines 25
ports
HDMI 5
product description 2
USB SuperSpeed 5
USB Type-C 5
power button board cable, spare part
number 36
power button, identifying 10
power button/card reader board
removal 36
spare part number 15, 36
power button/card reader board cable
spare part number 19
power button/card reader board,
spare part number 15
power connector
identifying 6
power connector cable
removal 58
spare part number 15, 58
power cord
requirements for all countries
72
requirements for specic
countries and regions 73
set requirements 72
spare part numbers 20
power lights, identifying 6
power requirements, product
description 3
processor, product description 1
product description
audio 2
display panel 1
graphics 1
internal card expansion 3
keyboard/pointing devices 3
media card reader 3
memory 1
microphone 2
operating system 3
ports 2
power requirements 3
processors 1
product name 1
security 3
serviceability 4
storage 2
video 2
wireless networking 2
product name 1
product name and number,
computer 13
R
recovery 67
discs 68
HP Recovery partition 68
media 68
USB ash drive 68
recovery media
creating using HP Cloud Recovery
Download Tool 67
creating using Windows tools 67
regulatory information
regulatory label 13
wireless certication labels 13
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 65
using 65
removal/replacement procedures
26
restoring 67
right control zone, identifying 8
right side components 5
rubber feet, spare part numbers 16
S
Screw Kit, spare part number 20
security, product description 3
serial number, computer 13
service labels, locating 13
serviceability, product description 4
Index 77
slots
memory card reader 6
solid-state drive
removal 32
spare part number 16
spare part numbers 32
specications 70
speaker assembly
removal 48
spare part number 48
speakers
identifying 10
spare part number 15
special keys, using 11
specications
computer 69
display 70
M.2 solid-state drive 71
solid-state drive 70
static electricity 23
storage, product description 2
system board
removal 45
spare part numbers 45
system restore point, creating 67
W
webcam
spare part number 52
webcam module
removal 52
webcam/microphone module
spare part number 18
Windows
backup 67
recovery media 67
system restore point 67
Windows key, identifying 11
Windows tools, using 67
wireless antennas
spare part number 57
wireless certication label 13
wireless netowrking, product
description 2
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
removal 33
spare part numbers 16, 33
workstation guidelines 22
T
touchpad
removal 37
settings 8
spare part numbers 15, 37
touchpad cable
spare part number 19
Touchpad zone, identifying 8
transporting guidelines 25
traveling with the computer 13
U
USB SuperSpeed port, identifying 5
USB Type-C port, identifying 5
V
vent cover
removal 40
spare part number 40
vent cover, spare part number 16
vents, identifying 10, 12
video, product description 2
78 Index
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