HP Chromebook 11 G5 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on the computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 913439-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Button .................................................................................................................................................................... 4
TouchPad ................................................................................................................................................................ 5
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Locating the serial number, model number, product number, and warranty information ................................. 9
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Computer feet ................................................................................................................................... 20
Keyboard/top cover ........................................................................................................................... 21
TouchPad board ................................................................................................................................. 26
Battery ............................................................................................................................................... 27
Connector board ................................................................................................................................ 28
WLAN module .................................................................................................................................... 29
Power connector cable ...................................................................................................................... 31
v
System board .................................................................................................................................... 32
Speakers ............................................................................................................................................ 35
Display assembly ............................................................................................................................... 36
6 Specications .............................................................................................................................................. 43
7 Power cord set requirements ........................................................................................................................ 44
Requirements for all countries ............................................................................................................................ 44
Requirements for specic countries and regions ................................................................................................ 44
8 Recycling .................................................................................................................................................... 46
Index ............................................................................................................................................................. 47
vi
1 Product description
Category Description
Product Name HP Chromebook 11 G5 Education Edition
Processor Intel® Celeron™ N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor (2.0-GB L2 cache,
1600-MHz front-side bus (FSB), 6.0 W TDP / 4.0 W SDP)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal Graphics: Intel HD Graphics 400
Support for HD decode, DX12, and HDMI
Panel 11.6-in, high-denition (HD), BrightView, (1366×768), white light-emitting diode (WLED), UWVA,
slim, TOP TouchScreen display panel with air bonding; 16:9 ultra wide aspect ratio; typical
brightness: 220 nits; eDP 1.2 without PSR; 50-percent cg
11.6-in, HD, AntiGlare, (1366×768), WLED, SVA, slim (3.0 mm), non-TouchScreen display panel; 16:9
ultra wide aspect ratio; typical brightness: 220 nits; eDP 1.2
Memory Memory soldered to system board
Support for LPDDR3-1600 dual channel (LPDDR3-1866 downgraded to LPDDR3-1600; 4096-MB (8GB @ 128-MB × 32 × 2 × 4 pieces)
Support for LPDDR3-1600 single channel (LPDDR3-1866 downgraded to LPDDR3-1600; 2048-MB
(8-GB @ 128-MB × 32 × 2 × 2 pieces)
Storage Support for 32-GB and 16-GB embedded MultiMedia Controller (eMMC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0
Combo Adapter (non-vPro)
External media cards Micro-Secure Digital (SD®) media reader slot
Ports NOTE: All ports support hot plug/unplug and autodetect for correct output to wide-aspect vs.
standard aspect video.
●
HDMI v.1.4b supporting up to 1920×1080 @ 60-hz
●
HP Smart Plug AC adapter (4.5-mm barrel)
●
Headphone/microphone combo jack
●
USB 3.0 port (supports HP USB Boost (Sleep & Charge)
●
USB 2.0 port
Keyboard/pointing devices Full-sized, textured, island-style, Google keyboard
Touchpad requirements:
Multitouch gestures enabled
Taps enabled as default
Power requirements Support for a 3-cell, 44-WHr, 4.08-WHr, Li-Ion battery
1
Category Description
Power requirements
(continued)
Security Support for Trusted Platform Module (TPM) 1.2
Operating system Preinstalled: Google Chrome operating system
Serviceability End user replaceable parts: AC adapter
Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and a 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm) AC adapter
Support for an ultraslim security cable lock
2 Chapter 1 Product description
2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may dier, depending
on model.
(2) Internal microphone Records sound.
(3) Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(4) Webcam light On: The webcam is in use.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Display 3
Button
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is on and you want to lock the screen,
press the power button until you see the sign-in screen
appear. Pressing the power button during screen-lock mode
turns o the computer.
●
When the computer is on and you want to turn it o, press
and hold the power.
4 Chapter 2 External component identication
TouchPad
Component Description
TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
TouchPad 5
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Power connector Connects an AC adapter.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(3) AC adapter light
(4) Memory card reader Reads optional memory cards that store, manage, share, or
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The computer is using battery power.
access information.
To insert a card:
▲
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
6 Chapter 2 External component identication
Right side
Item Component Description
(1) Power light
(2) Audio-out (headphone)/Audio-in
(microphone) jack
(3) USB 2.0 port Connect optional USB devices, such as a keyboard, mouse,
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
(5) HDMI port Connects an optional video or audio device, such as a high-
●
White: Computer is on.
●
Blinking white: Computer is in Sleep mode.
●
O: The computer is o.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has 4-conductor connector
that supports both audio-out (headphone) and audio-in
(microphone).
external drive, printer, scanner or USB hub.
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface
(HDMI) device.
Right side 7
Bottom
Component Description
Speakers (2) Produce sound.
8 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The serial number (1), model number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Locating the serial number, model number, product number, and warranty information 9
Computer major components
Item Component Spare part number
(1) Display assembly: The TouchScreen display is spared as an entire assembly. The non-TouchScreen display is spared at the
subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly
subcomponents on page 12.
11.6-in, HD, BrightView (1366×768), LED, UWVA, slim, TouchScreen display panel assembly 920843-001
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(2) Keyboard/top cover (includes keyboard cable):
For use in Belgium 917442-A41
For use in Canada 917442-DB1
For use in the Czech Republic and Slovenia 917442-FL1
For use in Denmark, Finland, and Norway 917442-DH1
For use in France 917442-051
For use in Germany 917442-041
For use in Israel 917442-BB1
For use in Italy 917442-061
For use in Latin America 917442-161
For use in the Netherlands 917442-B31
For use in Romania 917442-271
For use in Russia 917442-251
For use in Saudi Arabia 917442-171
For use in Spain 917442-071
For use in Switzerland 917442-BG1
For use in Taiwan 917442-AB1
For use in Thailand 917442-281
For use in the United Kingdom 917442-031
For use in the United States 917442-001
(3) TouchPad board (includes cable and double-sided adhesive) 917437-001
(4) Battery (3-cell, 44-WHr, 4.08-AHr, Li-ion) 918669-855
(5) Speaker Kit (includes left and right speakers and cables) 917439-001
(6) System board (includes replacement thermal material):
NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal pads are also
available in the Thermal Pad Kit, spare part number 917441-001.
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor
(2.0-GB L2 cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 4.0-GB of system memory, and
32-GB of eMMC system storage
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor
(2.0-GB L2 cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 4.0-GB of system memory, and
16-GB of eMMC system storage
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor
(2.0-GB L2 cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 2.0-GB of system memory, and
16-GB of eMMC system storage
917496-001
917495-001
917494-001
(7) Power connector cable 920842-001
(8) Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
(non-vPro)
860883-001
Computer major components 11
Item Component Spare part number
(9) Connector board (includes cable) 917436-001
(10) Base enclosure:
In Jack Black nish 917426-001
In electric green nish 917427-001
Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and 2
rubber screw covers)
Display assembly subcomponents
917438-001
Item Component Spare part number
(1) Display bezel 917430-001
(2) Webcam/microphone module (includes double-sided adhesive) 922797-001
12 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(3) 11.6-in, HD, AntiGlare, (1366×768), WLED, SVA, eDP, slim non-TouchScreen display panel 912370-003
(4) Display Hinge Kit (includes left and right display hinges) 917434-001
(5) Display panel bracket 917435-001
(6) Display panel cable (includes webcam/microphone module cable) 917431-001
(7) Display enclosure (includes left and right WLAN cables and transceivers, rubber padding, and shielding):
In Jack Black nish 917426-001
In electric green nish 917427-001
Display assembly subcomponents 13
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001
HP HDMI-to-VGA adapter 701943-001
HP RJ45-to-USB adapter dongle 539614-001
Power cord (C5-receptacle, 1.00-meter):
For use in Australia 213356-008
For use in Denmark 213353-008
For use in Europe 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in Japan 349756-002
For use in North America 213349-009
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Mylar Kit 924727-001
Rubber Kit (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers) 917438-001
Screw Kit 917439-001
14 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Tools required 15
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
16 Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 17
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
18 Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 19
5 Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Computer feet
The computer feet are included in the Rubber Kit, spare part number 917438-001.
Before replacing the computer feet, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the computer feet:
1. Close the computer.
2. Turn the computer upside down with the front toward you.
3. Remove the 4 rubber feet.
20 Chapter 5 Removal and replacement procedures
To install the rubber feet, remove the protective backing from the rubber feet and install them in
the locations indicated in the above illustration.
Keyboard/top cover
NOTE: The keyboard/top cover spare part kit includes the keyboard cable.
Description Spare part number Description Spare part number
For use in Belgium 917442-A41 For use in the Netherlands 917442-B31
For use in Canada 917442-DB1 For use in Russia 917442-251
For use in the Czech Republic
and Slovenia
For use in Denmark, Finland,
and Norway
For use in France 917442-051 For use in Switzerland 917442-BG1
For use in Germany 917442-041 For use in Taiwan 917442-AB1
For use in Israel 917442-BB1 For use in Thailand 917442-281
For use in Italy 917442-061 For use in the United Kingdom 917442-031
For use in Japan 917442-291 For use in the United States 917442-001
For use in Latin America 917442-161
917442-FL1 For use in Saudi Arabia 917442-171
917442-DH1 For use in Spain 917442-071
Before removing the keyboard/top cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the 2 rear computer feet (see Computer feet on page 20).
NOTE: When replacing the keyboard/top cover, be sure that the TouchPad (see TouchPad board
on page 26) is removed from the defective keyboard/top cover and installed on the replacement
keyboard/top cover.
Remove the keyboard/top cover:
1. Remove the two rubber screw covers (1).
The rubber screw covers are included in the Rubber Kit, spare part number 917438-001.
Component replacement procedures 21
2. Remove the eleven Phillips PM1.9×6.7 screws (2) that secure the keyboard/top cover to
the base enclosure.
3. Turn the computer right side up with the front toward you.
4. Open the computer as far as it will open.
5. Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of
the base enclosure.
6. Lift the left (2) and right sides of the keyboard/top cover until they separate from the left and right sides
of the base enclosure.
22 Chapter 5 Removal and replacement procedures
7. Slide the keyboard/top cover (3) forward until the battery, TouchPad, and keyboard cables
are accessible.
8. Disconnect the battery cable from the system board.
Component replacement procedures 23
9. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then
disconnect the TouchPad cable (2) from the system board.
10. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect
the keyboard cable (4) from the system board.
24 Chapter 5 Removal and replacement procedures
11. Remove the keyboard/top cover.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the keyboard/top cover is removed. A thermal pad is used on
the processor (1) and the heat sink section (2) that services it. The system board spare part kit includes
replacement thermal material. Replacement thermal pads are also available in the Thermal Pad Kit,
spare part number 917441-001.
Reverse this procedure to install the keyboard/top cover.
Component replacement procedures 25
TouchPad board
Description Spare part number
TouchPad board (includes the cable and double-sided adhesive) 917437-001
Before removing the TouchPad board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the TouchPad button board:
1. Turn the keyboard/top cover upside down with the front toward you.
2. Release the two pieces of grounding tape (1) that secure the TouchPad board to the keyboard/top cover.
3. Detach the TouchPad board cable (2) from the keyboard/top cover. (The TouchPad board cable is
attached to the keyboard/top cover with double-sided adhesive at two locations.)
4. Remove the two Phillips PM1.9×2.3 screws (3) that secure the TouchPad board to the top cover.
5. Release the TouchPad board (4) by pressing it through the opening in the keyboard/top cover.
6. Remove the TouchPad board (5) and cable.
Reverse this procedure to install the TouchPad board.
26 Chapter 5 Removal and replacement procedures
Battery
Description Spare part number
Battery (3-cell, 44-WHr, 4.08-AHr, Li-ion; includes cable) 918669-855
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the battery:
1. Remove the six Phillips PM1.9×4.2 screws (2) that secure the battery to the base enclosure.
2. Remove the battery (2).
Reverse this procedure to install the battery.
Component replacement procedures 27
Connector board
Description Spare part number
Connector board (includes cable) 917436-001
Before removing the connector board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the connector board:
1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect
the connector board cable from the system board.
2. Remove the two Philllips PM1.9×4.2 screws (2) that secure the connector board to the base enclosure.
3. Remove the connector board (3).
Reverse this procedure to install the connector board.
28 Chapter 5 Removal and replacement procedures
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (non-vPro) 860883-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #1/Aux terminal.
2. Remove the Phillips PM1.9×4.2 screw (2) that secures the WLAN module to the base enclosure.
(The WLAN module tilts up.)
Component replacement procedures 29
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
30 Chapter 5 Removal and replacement procedures
Power connector cable
Description Spare part number
Power connector cable 920842-001
Before removing the power connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the power connector cable:
1. Disconnect the power connector cable (1) from the system board.
2. Release the power connector cable from the retention clips (2) built into the base enclosure.
3. Release the power connector (3) from the retention molding built into the base enclosure.
4. Remove the power connector cable.
Reverse this procedure to install the power connector cable.
Component replacement procedures 31
System board
NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal pads
are also available in the Thermal Pad Kit, spare part number 917441-001.
Description Spare part number
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor (2.0-GB L2
cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 4.0-GB of system memory, and 32-GB of eMMC system
storage
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor (2.0-GB L2
cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 2.0-GB of system memory, and 16-GB of eMMC system
storage
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor (2.0-GB L2
cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 2.0-GB of system memory, and 16-GB of eMMC system
storage
917496-001
917495-001
917494-001
Before removing the system board, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
5. Remove the WLAN module (see WLAN module on page 29).
Remove the system board:
1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect
the connector board cable from the system board.
2. Disconnect the power connector cable (2) from the system board.
3. Release the ZIF connector (3) to which the display panel cable is attached, and then disconnect
the display panel cable from the system board.
32 Chapter 5 Removal and replacement procedures
4. Disconnect the speaker cable (4) from the system board.
5. Remove the two Philllips PM2.5×3.7 broad head rmware screws (1) that secure the system board to
the base enclosure.
IMPORTANT: The rmware screws must be installed in the locations shown in the following image.
These screws have specic properties that ensure the proper operation of the computer.
6. Remove the four Philllips PM1.9×4.2 screws (2) that secure the system board to the base enclosure.
Component replacement procedures 33
7. Remove the system board (3).
Reverse this procedure to install the system board.
34 Chapter 5 Removal and replacement procedures
Speakers
Before removing the speakers, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
5. Remove the system board (see System board on page 32).
Remove the speakers:
1. Release the speaker cables from the routing clips (1) and channels built into the base enclosure.
2. Remove the speakers (2).
Description Spare part number
Speaker Kit (includes left and right speakers and cables) 917440-001
the computer on, and then shut it down through the operating system.
Reverse this procedure to install the speakers.
Component replacement procedures 35
Display assembly
The TouchScreen display is spared as an entire assembly. The non-TouchScreen display is spared at the
subcomponent level. For non-TouchScreen display assembly spare part information, see the individual
removal subsections.
Description Spare part number
11.6-in, HD, BrightView (1366×768), LED, UWVA, slim, TouchScreen display panel assembly 920843-001
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the keyboard/top cover (see Keyboard/top cover on page 21).
Remove the display assembly:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #2/Aux terminal.
2. Release the ZIF connector (2) to which the display panel cable is attached, and then disconnect
the display panel cable from the system board.
3. Release the display panel cable from the routing clips (3) and channel built into the base enclosure.
4. Release the WLAN antenna cables from the routing clips (4) and channel built into the base enclosure.
5. Remove the two Phillips PM2.4×5.7 screws (1) that secure the display assembly to the base enclosure.
36 Chapter 5 Removal and replacement procedures
6. Remove the display assembly (2).
7. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Remove the two display bezel screw covers (1).
The display bezel screw covers are included in the Rubber Kit, spare part number 917438-001.
Component replacement procedures 37
b. Remove the two Phillips PM1.9×2.3 screws (2) that secure the display bezel to
the display assembly.
c. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display enclosure.
d. Remove the display bezel (4).
The display bezel is available using spare part number 917430-001.
8. If it is necessary to replace the webcam/microphone module:
a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/microphone
module is attached to the display enclosure with double-sided adhesive at two locations.)
b. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
38 Chapter 5 Removal and replacement procedures
c. Remove the webcam/microphone module (3).
d. Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 922797-001.
9. If it is necessary to replace the display panel:
a. Remove the four Phillips PM1.9×3.4 screws (1) that secure the display panel to
the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
Component replacement procedures 39
b. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display enclosure.
c. Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
d. Disconnect the display panel cable (2) from the display panel.
e. Remove the display panel.
The display panel is available using spare part number 912370-003.
40 Chapter 5 Removal and replacement procedures
10. If it is necessary to replace the display panel cable:
a. Release the display panel cable from the retention clip (1) built into the left hinge.
b. Release the display panel cable from the retention clips (2) and routing channel built into the left
side of the display enclosure.
c. Release the grounding tape (3) that secures the display panel cable to the display enclosure.
d. Disconnect the display panel cable (4) from the webcam/microphone module.
e. Remove the display panel cable.
The display panel cable is available using spare part number 917431-001 and includes
the webcam/microphone module cable.
11. If it is necessary to replace the display hinges:
a. Remove the four Phillips PM2.4×3.6 broad head screws (1) and the four Phillips PM1.9×3.4
screws (2) that secure the display hinges to the display enclosure.
b. Remove the display hinges (3).
The display hinges are included in the Display Hinge Kit, spare part number 917434-001.
c. Remove the three Phillips PM1.9×3.4 screws (4) that secure the display panel bracket to
the display enclosure.
Component replacement procedures 41
d. Remove the display panel bracket (5).
The display panel bracket is available using spare part number 917435-001.
Reverse this procedure to reassemble install the display assembly.
42 Chapter 5 Removal and replacement procedures
6 Specications
Metric U.S.
Computer dimensions
Width 30.0 cm 11.8 in
Depth 20.7 cm 8.1 in
Height 2.1 cm 0.8 in
Weight (computer model equipped with a TouchScreen display
assembly)
Weight (computer model equipped with a non-TouchScreen display
assembly)
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
1.28 kg 2.82 lbs
1.23 kg 2.72 lbs
43
7 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
44 Chapter 7 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 45
8 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
46 Chapter 8 Recycling
Index
A
AC adapter, spare part numbers 14
antenna
location 3
audio-in jack 7
audio-out jack 7
B
base enclosure, spare part
numbers 12
battery
removal 27
spare part number 11, 27
bottom component 8
button component 4
C
cables, service considerations 15
chipset, product description 1
components
bottom 8
button 4
display 3
left side 6
right side 7
TouchPad 5
computer major components 10
connector board
removal 28
spare part number 12, 28
connectors, service considerations
15
D
display assembly
removal 36
subcomponents 12
display bezel
removal 37
spare part number 12, 38
display components 3
display enclosure, spare part
numbers 13
Display Hinge Kit, spare part
number 13, 41
display panel
product description 1
removal 39
spare part number 13, 40
display panel bracket
removal 42
spare part number 13, 42
display panel cable
removal 41
spare part number 13, 41
drives
precautions 16
preventing damage 16
E
electrostatic discharge 17
equipment guidelines 19
external media card, product
description 1
F
feet
removal 20
spare part number 20
G
graphics, product description 1
grounding guidelines 17
guidelines
equipment 19
grounding 17
packaging 18
transporting 18
workstation 18
H
HDMI port 7
HDMI-to-VGA adapter, spare part
number 14
headphone jack 7
hinge
removal 41
spare part number 13, 41
J
jacks
audio-in 7
audio-out 7
headphone 7
microphone 7
K
keyboard/top cover
removal 21
spare part numbers 11, 21
L
left-side component 6
lights
power 7
webcam 3
M
memory, product description 1
microphone
location 3
microphone jack 7
model name 1
Mylar Kit, spare part number 14
O
operating system, product
description 2
P
packaging guidelines 18
plastic parts, service
considerations 15
ports
HDMI 7
product description 1
USB 7
power button 4
power connector cable
removal 31
spare part number 11, 31
power cord
set requirements 44
power light 7
Index 47
power requirements, product
description 1, 2
processor, product description 1
product description
chipset 1
display panel 1
external media card 1
graphics 1
memory 1
operating system 2
ports 1
power requirements 1, 2
processors 1
product name 1
security 2
serviceability 2
storage 1
wireless 1
product name 1
R
removal/replacement procedures
20
right-side components 7
RJ45-to-USB adapter dongle, spare
part number 14
Rubber Kit, spare part number 12,
14, 20, 21, 37
S
Screw Kit, spare part number 14
security cable slot 6
security, product description 2
service considerations
cables 15
connectors 15
plastic parts 15
serviceability, product description 2
Speaker Kit, spare part number 11,
35
speakers
locations 8
removal 35
spare part number 11, 35
storage, product description 1
system board
removal 32
spare part numbers 11, 32
T
Thermal Pad Kit, spare part
number 11, 25, 32
tools required 15
TouchPad board
removal 26
spare part number 11, 26
TouchPad component 5
TouchPad zone 5
transporting guidelines 18
U
USB port 7
W
webcam light 3
webcam, location 3
webcam/microphone module
removal 38
spare part number 12, 39
wireless antenna
location 3
wireless, product description 1
WLAN antenna
location 3
WLAN module
removal 29
spare part number 11, 29
workstation guidelines 18
48 Index
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