HP 11 G5 Education Edition Maintenance and Service Guide
HP Chromebook 11 G5 Education Edition
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2017 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on the computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: January 2017
Document Part Number: 913439-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Display .................................................................................................................................................................... 3
Button .................................................................................................................................................................... 4
TouchPad ................................................................................................................................................................ 5
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Locating the serial number, model number, product number, and warranty information ................................. 9
Computer major components .............................................................................................................................. 10
Display assembly subcomponents ...................................................................................................................... 12
Miscellaneous parts ............................................................................................................................................. 14
4 Removal and replacement preliminary requirements ..................................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 16
Grounding guidelines ........................................................................................................................................... 17
Electrostatic discharge damage ........................................................................................................ 17
Packaging and transporting guidelines .......................................................................... 18
Workstation guidelines ................................................................................ 18
5 Removal and replacement procedures ........................................................................................................... 20
Component replacement procedures .................................................................................................................. 20
Computer feet ................................................................................................................................... 20
Keyboard/top cover ........................................................................................................................... 21
TouchPad board ................................................................................................................................. 26
Battery ............................................................................................................................................... 27
Connector board ................................................................................................................................ 28
WLAN module .................................................................................................................................... 29
Power connector cable ...................................................................................................................... 31
v
System board .................................................................................................................................... 32
Speakers ............................................................................................................................................ 35
Display assembly ............................................................................................................................... 36
6 Specications .............................................................................................................................................. 43
7 Power cord set requirements ........................................................................................................................ 44
Requirements for all countries ............................................................................................................................ 44
Requirements for specic countries and regions ................................................................................................ 44
8 Recycling .................................................................................................................................................... 46
Index ............................................................................................................................................................. 47
vi
1 Product description
Category Description
Product Name HP Chromebook 11 G5 Education Edition
Processor Intel® Celeron™ N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor (2.0-GB L2 cache,
1600-MHz front-side bus (FSB), 6.0 W TDP / 4.0 W SDP)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal Graphics: Intel HD Graphics 400
Support for HD decode, DX12, and HDMI
Panel 11.6-in, high-denition (HD), BrightView, (1366×768), white light-emitting diode (WLED), UWVA,
slim, TOP TouchScreen display panel with air bonding; 16:9 ultra wide aspect ratio; typical
brightness: 220 nits; eDP 1.2 without PSR; 50-percent cg
11.6-in, HD, AntiGlare, (1366×768), WLED, SVA, slim (3.0 mm), non-TouchScreen display panel; 16:9
ultra wide aspect ratio; typical brightness: 220 nits; eDP 1.2
Memory Memory soldered to system board
Support for LPDDR3-1600 dual channel (LPDDR3-1866 downgraded to LPDDR3-1600; 4096-MB (8GB @ 128-MB × 32 × 2 × 4 pieces)
Support for LPDDR3-1600 single channel (LPDDR3-1866 downgraded to LPDDR3-1600; 2048-MB
(8-GB @ 128-MB × 32 × 2 × 2 pieces)
Storage Support for 32-GB and 16-GB embedded MultiMedia Controller (eMMC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0
Combo Adapter (non-vPro)
External media cards Micro-Secure Digital (SD®) media reader slot
Ports NOTE: All ports support hot plug/unplug and autodetect for correct output to wide-aspect vs.
standard aspect video.
●
HDMI v.1.4b supporting up to 1920×1080 @ 60-hz
●
HP Smart Plug AC adapter (4.5-mm barrel)
●
Headphone/microphone combo jack
●
USB 3.0 port (supports HP USB Boost (Sleep & Charge)
●
USB 2.0 port
Keyboard/pointing devices Full-sized, textured, island-style, Google keyboard
Touchpad requirements:
Multitouch gestures enabled
Taps enabled as default
Power requirements Support for a 3-cell, 44-WHr, 4.08-WHr, Li-Ion battery
1
Category Description
Power requirements
(continued)
Security Support for Trusted Platform Module (TPM) 1.2
Operating system Preinstalled: Google Chrome operating system
Serviceability End user replaceable parts: AC adapter
Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and a 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm) AC adapter
Support for an ultraslim security cable lock
2 Chapter 1 Product description
2 External component identication
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may dier, depending
on model.
(2) Internal microphone Records sound.
(3) Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(4) Webcam light On: The webcam is in use.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Display 3
Button
Item Component Description
(1) Power button
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is on and you want to lock the screen,
press the power button until you see the sign-in screen
appear. Pressing the power button during screen-lock mode
turns o the computer.
●
When the computer is on and you want to turn it o, press
and hold the power.
4 Chapter 2 External component identication
TouchPad
Component Description
TouchPad zone Moves the on-screen pointer and selects or activates items on
the screen.
TouchPad 5
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Power connector Connects an AC adapter.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(3) AC adapter light
(4) Memory card reader Reads optional memory cards that store, manage, share, or
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The computer is using battery power.
access information.
To insert a card:
▲
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is rmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
6 Chapter 2 External component identication
Right side
Item Component Description
(1) Power light
(2) Audio-out (headphone)/Audio-in
(microphone) jack
(3) USB 2.0 port Connect optional USB devices, such as a keyboard, mouse,
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
(5) HDMI port Connects an optional video or audio device, such as a high-
●
White: Computer is on.
●
Blinking white: Computer is in Sleep mode.
●
O: The computer is o.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has 4-conductor connector
that supports both audio-out (headphone) and audio-in
(microphone).
external drive, printer, scanner or USB hub.
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface
(HDMI) device.
Right side 7
Bottom
Component Description
Speakers (2) Produce sound.
8 Chapter 2 External component identication
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The serial number (1), model number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Locating the serial number, model number, product number, and warranty information 9
Computer major components
Item Component Spare part number
(1) Display assembly: The TouchScreen display is spared as an entire assembly. The non-TouchScreen display is spared at the
subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly
subcomponents on page 12.
11.6-in, HD, BrightView (1366×768), LED, UWVA, slim, TouchScreen display panel assembly 920843-001
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(2) Keyboard/top cover (includes keyboard cable):
For use in Belgium 917442-A41
For use in Canada 917442-DB1
For use in the Czech Republic and Slovenia 917442-FL1
For use in Denmark, Finland, and Norway 917442-DH1
For use in France 917442-051
For use in Germany 917442-041
For use in Israel 917442-BB1
For use in Italy 917442-061
For use in Latin America 917442-161
For use in the Netherlands 917442-B31
For use in Romania 917442-271
For use in Russia 917442-251
For use in Saudi Arabia 917442-171
For use in Spain 917442-071
For use in Switzerland 917442-BG1
For use in Taiwan 917442-AB1
For use in Thailand 917442-281
For use in the United Kingdom 917442-031
For use in the United States 917442-001
(3) TouchPad board (includes cable and double-sided adhesive) 917437-001
(4) Battery (3-cell, 44-WHr, 4.08-AHr, Li-ion) 918669-855
(5) Speaker Kit (includes left and right speakers and cables) 917439-001
(6) System board (includes replacement thermal material):
NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal pads are also
available in the Thermal Pad Kit, spare part number 917441-001.
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor
(2.0-GB L2 cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 4.0-GB of system memory, and
32-GB of eMMC system storage
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor
(2.0-GB L2 cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 4.0-GB of system memory, and
16-GB of eMMC system storage
Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) dual core processor
(2.0-GB L2 cache, 1600-MHz FSB, 6.0 W TDP / 4.0 W SDP), 2.0-GB of system memory, and
16-GB of eMMC system storage
917496-001
917495-001
917494-001
(7) Power connector cable 920842-001
(8) Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
(non-vPro)
860883-001
Computer major components 11
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