HP 11 G1 Education Edition Maintenance and Service Guide

HP Chromebook x360 11 G1 Education Edition

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: April 2017

Document Part Number: 923664-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Display .................................................................................................................................................................... 4

TouchPad ................................................................................................................................................................ 5

Left side ................................................................................................................................................................. 6

Right side ............................................................................................................................................................... 7

Bottom ................................................................................................................................................................... 8

3 Illustrated parts catalog ................................................................................................................................ 9

Locating the model number, product number, serial number, and warranty information ................................. 9

Computer major components .............................................................................................................................. 10

Display assembly subcomponents ...................................................................................................................... 15

Miscellaneous parts ............................................................................................................................................. 16

4 Removal and replacement preliminary requirements ..................................................................................... 18

Tools required ...................................................................................................................................................... 18

Service considerations ......................................................................................................................................... 18

Plastic parts ....................................................................................................................................... 18

Cables and connectors ...................................................................................................................... 18

Drive handling ................................................................................................................................... 19

Grounding guidelines ........................................................................................................................................... 20

Electrostatic discharge damage ........................................................................................................ 20

Packaging and transporting guidelines .......................................................................... 21

Workstation guidelines ................................................................................ 21

5 Removal and replacement procedures ........................................................................................................... 23

Component replacement procedures .................................................................................................................. 23

Keyboard/top cover ........................................................................................................................... 23

TouchPad cable .................................................................................................................................. 27

TouchPad ........................................................................................................................................... 28

Top cover camera .............................................................................................................................. 29

Top cover camera cable ..................................................................................................................... 30

Battery ............................................................................................................................................... 31

Speakers ............................................................................................................................................ 33

WLAN module .................................................................................................................................... 34

USB port board cable ......................................................................................................................... 35

USB port board .................................................................................................................................. 36

Power button board cable ................................................................................................................. 37

Power button board .......................................................................................................................... 38

System board .................................................................................................................................... 39

Heat sink ............................................................................................................................................ 42

Display assembly ............................................................................................................................... 43

6 Specications .............................................................................................................................................. 50

7 Power cord set requirements ........................................................................................................................ 51

Requirements for all countries ............................................................................................................................ 51

Requirements for specic countries and regions ................................................................................................ 51

8 Recycling .................................................................................................................................................... 53

Index ............................................................................................................................................................. 54

1 Product description

Category Description

Product Name HP Chromebook x360 11 G1 Education Edition

Processors Intel® Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) dual core processor (2.0-GB L2 cache, 650-MHz FSB,

6-W)

Chipset Integrated soldered-on-circuit (SoC)

Graphics Internal graphics: Intel HD Graphics 500

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Panel 11.6-in, high-denition (HD), light-emitting diode (LED), BrightView (1366×7680), 220 nits, 16:9 ultra wide

aspect ratio TouchScreen display assembly with digitizer, only available with stylus pen

11.6-in, HD, LED, BrightView (1366×7680), 220 nits, 16:9 ultra wide aspect ratio TouchScreen display assembly without digitizer, not available with stylus pen

Memory System memory soldered onto system board, non-customer-accessible/non-upgradable

Support for up to 8-GB of system memory

LPDDR4-3733 dual channel support (DDR4-3733 downgrade to LPDDR4-2400)

Supports the following congurations:

8192-MB (16-GB, 512-MB × 32FBGA200 × 4 pieces);

4096-MB (8-GB, 512-MB × 32FBGA200 × 4 pieces);

Storage embedded Multi-Media Controller (eMMC) V.5.0: 64- and 32-GB

Audio and video Support for front-facing HD, xed-focus camera, 720p, M-JPEG

Support for optional rear-facing FHD camera with indicator light, USB 2.0, FHD BSI sensor, xed-focus, f2.2, 88° wide eld of vision, 1080p by 30 frames per second

Support for single array microphone with appropriate beam-forming, echo-cancelling, noisesuppressing software

Support for HD Audio

Support for dual speakers

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two M.2/PCIe WLAN antennas built into display assembly

Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro) WLAN module

Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card

External media cards Micro-Secure Digital (SD®) media reader slot

Ports

Keyboard/pointing devices

●

Audio-out (headphone)/audio-in (microphone) combo jack

●

USB 3.1 ports (2)

●

USB Type-C ports (2)

Full-sized, textured, island-style Google keyboard (spill-resistant)

Category Description

Keyboard/pointing devices (continued)

Power requirements Support for a 2-cell, 47-WHr, 6.15-AHr, Li-ion battery

Security Security cable lock slot

Operating system Preinstalled: Google Chrome operating system

Serviceability End user replaceable part: AC adapter

TouchPad requirements: MultiTouch gestures enabled and Taps enabled as default

Support for 45-W AC adapter USB Type-C straight (non-PFC, 3-pin) AC adapter

Support for a 1.00-m power cord with a C5 connector in 10 countries/regions.

2 Chapter 1 Product description

2 External component identication

Locating hardware

To nd out what hardware is installed on the computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button.

– or –

Right-click the Start button, and then select Programs and Features.

Locating hardware 3

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

NOTE: The position of the WLAN antennas may dier, depending

on product.

(2) Camera light On: The camera is in use.

(3) Camera Records video, captures still photographs, and allows video

conferences and online chat by means of streaming video.

(4) Internal microphone Records sound.

(5) Camera light (select products only) On: The camera is in use.

(6) Camera (select products only) Records video, captures still photographs, and allows video

conferences and online chat by means of streaming video.

(7) Internal microphone (select products only) Records sound.

*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

This guide is provided in the box.

4 Chapter 2 External component identication

TouchPad

Component Description

TouchPad zone Moves the on-screen pointer and selects or activates items on

the screen.

TouchPad 5

Left side

Item Icon Component Description

(1) Power button

(2) Power light

(3) Security cable slot Attaches an optional security cable to the computer.

(4) USB Type-C charging port Connects a USB device with a Type-C connector and can charge

(5) USB 3.1 port with HP Sleep and Charge Connects a USB device.

●

When the computer is o, press the button to turn on the computer.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is on and you want to lock the screen, press the button until you see the sign-in screen appear. Pressing the power button during screen-lock mode turns o the computer.

●

When the computer is on and you want to turn it o, press and hold the button to lock the screen, and then continue to press the button until the computer powers o.

●

On: Power is on.

●

Pulsing white: Computer is in the Sleep state.

●

O: Computer is o and backlight is o.

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

products such as cell phones, laptops, tablets, and MP3 players, even when the computer is o.

(6) Volume button Controls speaker volume on the computer.

6 Chapter 2 External component identication

Right side

Item Icon Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) jack

(2) MicroSD memory card reader Reads optional memory cards that store, manage, share, or

(3) USB 3.1 port with HP Sleep and Charge Connects a USB device.

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

This guide is provided in the box.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲

Pull out the card.

(4) AC adapter and battery light

(5) USB Type-C power connector and

charging port

●

White: The AC adapter is connected and the battery is charged.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The computer is using battery power.

Connects an AC adapter that has a USB Type-C connector, supplying power to the computer, and, if needed, charging the computer battery.

Right side 7

Bottom

Component Description

Speakers (2) Produce sound.

8 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the model number, product number, serial number, and warranty information

The model number (1), product number (2), serial number (3), and warranty information (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.

Locating the model number, product number, serial number, and warranty information 9

Computer major components

10 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly subcomponents on page 15.

(2) Keyboard/top cover (includes keyboard cable):

In bon bon blue nish equipped with top cover camera and digitizer (includes top cover camera cable and digitizer cable):

For use in Belgium 937248-A41

For use in Brazil 937248-201

For use in Canada 937248-DB1

For use in the Czech Republic and Slovakia 937248-FL1

For use in Denmark, Finland, and Norway 937248-DH1

For use in France 937248-051

For use in Germany 937248-041

For use in India 937248-D61

For use in Israel 937248-BB1

For use in Italy 937248-061

For use in Latin America 937248-161

For use in the Netherlands 937248-B31

For use in Romania 937248-271

For use in Russia 937248-251

For use in Saudi Arabia 937248-171

For use in Spain 937248-071

For use in Switzerland 937248-BG1

For use in Taiwan 937248-AB1

For use in Thailand 937248-281

For use in the United Kingdom 937248-031

For use in the United States 937248-001

Keyboard/top cover (includes keyboard cable):

In bon bon blue nish not equipped with top cover camera or digitizer (includes top cover camera hole blank):

For use in Belgium 936859-A41

For use in Brazil 936859-201

For use in Canada 936859-DB1

For use in the Czech Republic and Slovakia 936859-FL1

For use in Denmark, Finland, and Norway 936859-DH1

For use in France 936859-051

For use in Germany 936859-041

Computer major components 11

Item Component Spare part number

For use in India 936859-D61

For use in Israel 936859-BB1

For use in Italy 936859-061

For use in Latin America 936859-161

For use in the Netherlands 936859-B31

For use in Romania 936859-271

For use in Russia 936859-251

For use in Saudi Arabia 936859-171

For use in Spain 936859-071

For use in Switzerland 936859-BG1

For use in Taiwan 936859-AB1

For use in Thailand 936859-281

For use in the United Kingdom 936859-031

For use in the United States 936859-001

Keyboard/top cover (includes keyboard cable):

In grey nish equipped with top cover camera and digitizer (includes top cover camera cable and digitizer cable):

For use in Belgium 937247-A41

For use in Brazil 937247-201

For use in Canada 937247-DB1

For use in the Czech Republic and Slovakia 937247-FL1

For use in Denmark, Finland, and Norway 937247-DH1

For use in France 937247-051

For use in Germany 937247-041

For use in India 937247-D61

For use in Israel 937247-BB1

For use in Italy 937247-061

For use in Latin America 937247-161

For use in the Netherlands 937247-B31

For use in Romania 937247-271

For use in Russia 937247-251

For use in Saudi Arabia 937247-171

For use in Spain 937247-071

For use in Switzerland 937247-BG1

For use in Taiwan 937247-AB1

12 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Thailand 937247-281

For use in the United Kingdom 937247-031

For use in the United States 937247-001

Keyboard/top cover (includes keyboard cable):

In grey nish not equipped with top cover camera or digitizer (includes top cover camera hole blank):

For use in Belgium 927658-A41

For use in Brazil 927658-201

For use in Canada 927658-DB1

For use in the Czech Republic and Slovakia 927658-FL1

For use in Denmark, Finland, and Norway 927658-DH1

For use in France 927658-051

For use in Germany 927658-041

For use in India 927658-D61

For use in Israel 927658-BB1

For use in Italy 927658-061

For use in Latin America 927658-161

For use in the Netherlands 927658-B31

For use in Romania 927658-271

For use in Russia 927658-251

For use in Saudi Arabia 927658-171

For use in Spain 927658-071

For use in Switzerland 927658-BG1

For use in Taiwan 927658-AB1

For use in Thailand 927658-281

For use in the United Kingdom 927658-031

For use in the United States 927658-001

(3) Top cover camera (does not include bracket or cable) 928088-001

NOTE: The top cover camera bracket is included in the Bracket Kit, spare part number 928089-001.

NOTE: The top cover camera cable is included in the Cable Kit, spare part number 928086-001.

(4) TouchPad (does not include bracket or cable):

In bon bon blue nish 937159-001

In grey nish 928084-001

NOTE: The TouchPad bracket is included in the Bracket Kit, spare part number 928089-001.

NOTE: The TouchPad cable is included in the Cable Kit, spare part number 928086-001.

Computer major components 13

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