HP 11-2100 Maintenance and Service Guide
HP Chromebook (model numbers 11-2100
through 11-2199)
and HP Chromebook 11 G3
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Celeron are
trademarks of Intel Corporation in the U.S. and
other countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: November 2014
First Edition: September 2014
Document Part Number: 780446-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Display ................................................................................................................................................................... 3
Button .................................................................................................................................................................... 4
TouchPad ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Right side ............................................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
3 Illustrated parts catalog ................................................................................................................................ 9
Locating the serial number, model number, product number, and warranty information ................................. 9
Computer major components ............................................................................................................................. 10
Display assembly subcomponents ..................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................. 14
Sequential part number listing ........................................................................................................................... 15
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ........................................................................................................................................ 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 19
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ....................................................................................................... 21
Packaging and transporting guidelines ......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures ........................................................................................................... 24
Component replacement procedures ................................................................................................................. 24
Computer feet ................................................................................................................................... 24
Keyboard/top cover .......................................................................................................................... 25
Heat sink ............................................................................................................................................ 31
TouchPad board ................................................................................................................................ 32
Battery ............................................................................................................................................... 33
WWAN module ................................................................................................................................... 34
v
Connector board ................................................................................................................................ 35
WLAN module .................................................................................................................................... 36
Power connector cable ...................................................................................................................... 38
System board .................................................................................................................................... 39
Speakers ............................................................................................................................................ 42
Display assembly .............................................................................................................................. 43
6 Specifications ............................................................................................................................................. 53
7 Statement of memory volatility ................................................................................................................... 54
Nonvolatile memory usage ................................................................................................................................. 56
Questions and answers ....................................................................................................................................... 58
Using HP Sure Start (select models only) ........................................................................................................... 59
8 Power cord set requirements ........................................................................................................................ 60
Requirements for all countries ........................................................................................................................... 60
Requirements for specific countries and regions ............................................................................................... 60
9 Recycling .................................................................................................................................................... 62
Index ............................................................................................................................................................. 63
vi
1 Product description
Category Description
Product Name HP Chromebook (model numbers 11-2100 through 11-2199)
HP Chromebook 11 G3
Processor Intel® Celeron™ N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1.0-GB L2 cache,
1333-MHz FSB, 4.5 W)
Intel Celeron N2830 2.16-GHz (SC turbo up to 2.41-GHz) dual core processor (1.0-GB L2 cache,
1333-MHz FSB, 4.5 W)
Chipset Integrated soldered-on-circuit (SoC) platform controller hub (PCH)
Graphics Internal Graphics: Intel HD Graphics
Supports HD decode, DX11, and HDMI
Panel 11.6-in (1366×768), high-definition (HD), SVA, white light-emitting diode (WLED), AntiGlare; 16:9
aspect ratio; typical brightness: 200 nits; flat (3.6-mm);
Supports low-voltage differential signaling (LVDS)
Memory Supports DDR3L-1600MHz
Supports up to 2048-MB maximum on-board system memory (4 pieces of 256-MB × 16)
Storage Supports 16-GB embedded MultiMedia Controller (eMMC)
Audio and video Fixed integrated VGA webcam, 640×480 by 30 frames per second
Single digital microphone
Two speakers
HD audio
Sensors Trusted platform module (TPM)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
●
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0
Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
Supports a HP lt4110 LTE/HSPA+ 4G WWAN Module
Ports Headphone/microphone combo jack
USB 2.0 ports (2)
Keyboard/pointing devices Full-sized, textured, island-style, Google keyboard
Touchpad requirements:
1
Category Description
Multitouch gestures enabled
Keyboard/pointing devices
(continued)
Power requirements Supports a 3-cell, 36-WHr, 3.25-WHr, Li-Ion battery
Operating system Preinstalled: Google Chrome operating system
Serviceability End user replaceable parts: AC adapter
Taps enabled as default
Supports a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm) AC adapter
2 Chapter 1 Product description
2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may differ, depending
on model.
(2) WWAN antennas (2)* Send and receive wireless signals to communicate with WWANs.
NOTE: The antennas are not visible from the outside of the
device. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless
regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region.
(3) Internal microphone Records sound.
(4) Webcam Records video, captures still photographs, and allows video
conferences and online chat by means of streaming video.
(5) Webcam light On: The webcam is in use.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal
transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless
regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
Display 3
Button
Item Component Description
(1) Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is on and you want to lock the screen,
press the power button until you see the sign-in screen
appear. Pressing the power button during screen-lock mode
turns off the computer.
●
When the computer is on and you want to turn it off, press
and hold the power.
4 Chapter 2 External component identification
TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items on the
screen.
TouchPad 5
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) Power connector Connects an AC adapter.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(3) AC adapter light
(4) SIM slot (select models only) Supports a wireless subscriber identity module (SIM).
(5) Memory card reader Reads optional memory cards that store, manage, share, or
●
White: The AC adapter is connected and the battery is
charged.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The computer is using battery power.
access information.
To insert a card:
▲
Hold the card label-side up, with connectors facing the slot,
insert the card into the slot, and then push in on the card
until it is firmly seated.
To remove a card:
▲
Press in on the card it until it pops out.
6 Chapter 2 External component identification
Right side
Item Component Description
(1) Power light
(2) Audio-out (headphone)/Audio-in (microphone)
jack
(3) USB 2.0 port Connect optional USB devices, such as a keyboard, mouse,
(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
(5) HDMI port Connects an optional video or audio device, such as a high-
●
White: Computer is on.
●
Blinking white: Computer is in Sleep mode.
●
Off: The computer is off.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has 4-conductor connector
that supports both audio-out (headphone) and audio-in
(microphone).
external drive, printer, scanner or USB hub.
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
Right side 7
Bottom
Item Component Description
(1) Speakers (2) Produce sound.
8 Chapter 2 External component identification
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and warranty information
The serial number (1), model number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
Locating the serial number, model number, product number, and warranty information 9
Computer major components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 13.
(2) Keyboard/top cover (includes keyboard cable):
For use only on HP Chromebook 11-21xx computer models:
10 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Belgium 783090-A41
For use in Canada 783090-DB1
For use in Denmark, Finland, and Norway 783090-DH1
For use in France 783090-051
For use in Germany 783090-041
For use in Italy 783090-061
For use in Japan 783090-291
For use in Latin America 783090-161
For use in the Netherlands 783090-B31
For use in Russia 783090-251
For use in Spain 783090-071
For use in Switzerland 783090-BG1
For use in the United Kingdom 783090-031
For use in the United States 783090-001
For use only on HP Chromebook 11 G3 computer models:
For use in Belgium 788639-A41
For use in Canada 788639-DB1
For use in Denmark, Finland, and Norway 788639-DH1
For use in France 788639-051
For use in Germany 788639-041
For use in Italy 788639-061
For use in Japan 788639-291
For use in Latin America 788639-161
For use in the Netherlands 788639-B31
For use in Russia 788639-251
For use in Spain 788639-071
For use in Switzerland 788639-BG1
For use in the United Kingdom 788639-031
For use in the United States 788639-001
(3) TouchPad board (includes cable and double-sided adhesive) 783086-001
(4) Heat sink (includes replacement thermal material) 783084-001
(5) Battery (3-cell, 36-WHr, 3.25-AHr, Li-ion; includes cable) 767068-005
(6) Speaker Kit (includes left and right speakers and cables) 788555-001
(7) WLAN module:
Computer major components 11
Item Component Spare part number
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 784645-005
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0
Combo Adapter
(8) Connector board (includes cable):
For use only on computer models equipped with WWAN capability (includes SD Card Reader
slot and SIM slot)
For use only on computer models not equipped with WWAN capability (includes
SD Card Reader slot)
(9) Power connector cable 787922-001
(10) HP lt4110 LTE/HSPA+ 4G WWAN Module 755529-005
(11) System board equipped with 16-GB of eMMC primary storage (includes replacement thermal material):
Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core
processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W) and 4.0-GB of system memory
Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core
processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W) and 2.0-GB of system memory
Equipped with an Intel Celeron N2830 2.16-GHz (SC turbo up to 2.41-GHz) dual core
processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W) and 4.0-GB of system memory
Equipped with an Intel Celeron N2830 2.16-GHz (SC turbo up to 2.41-GHz) dual core
processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W) and 2.0-GB of system memory
(12) Base enclosure:
784647-005
785884-001
783087-001
790940-001
790939-001
783074-001
783073-001
For use only on HP Chromebook 11-21xx computer models equipped with WWAN capability:
In ocean turquoise finish 783078-001
In sweet yellow finish 783082-001
In snow white finish 783080-001
For use only on HP Chromebook 11-21xx computer models not equipped with WWAN capability:
In ocean turquoise finish 783077-001
In sweet yellow finish 783081-001
In snow white finish 783079-001
For use only on HP Chromebook 11 G3 computer models equipped with WWAN capability 784192-001
For use only on HP Chromebook 11 G3 computer models not equipped with
WWAN capability
Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers)
For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish 762581-001
For use only on HP Chromebook 11-21xx computer models in snow white finish 762583-001
For use only on HP Chromebook 11-21xx computer models in sweet yellow finish 762582-001
For use only on HP Chromebook 11 G3 computer models 773211-001
784191-001
12 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel:
For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish 761966-001
For use only on HP Chromebook 11-21xx computer models in snow white finish 761965-001
For use only on HP Chromebook 11-21xx computer models in sweet yellow finish 761964-001
For use only on HP Chromebook 11 G3 computer models 773210-001
(2) Webcam/microphone module (includes double-sided adhesive) 783088-001
(3) Display panel, 11.6-inch, AG, HD, SVA, LED 783089-001
Display assembly subcomponents 13
Item Component Spare part number
(4) Display Hinge Kit (includes left and right display hinges) 761972-001
(5) Display panel bracket (for use only on HP Chromebook 11-21xx computer models) 783085-001
(6) Display panel cable (includes webcam/microphone module cable):
For use only on computer models equipped with WWAN capability 792091-001
For use only on computer models not equipped with WWAN capability 783083-001
(7) WWAN antenna (includes left and right WWAN cables and transceivers) 783076-001
(8) WLAN antenna (includes left and right WLAN cables and transceivers) 783075-001
(9) Display enclosure (includes rubber padding and shielding)
For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish 761955-001
For use only on HP Chromebook 11-21xx computer models in snow white finish 761957-001
For use only on HP Chromebook 11-21xx computer models in sweet yellow finish 761956-001
For use only on HP Chromebook 11 G3 computer models 794732-001
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714657-001
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 741727-001
HP HDMI-to-VGA adapter 701943-001
HP RJ45-to-USB adapter dongle 539614-001
Power cord:
For use in Australia 755530-011
For use in Denmark 755530-081
For use in Europe 755530-021
For use in India 755530-D61
For use in Italy 755530-061
For use in Japan 755530-291
For use in North America 755530-001
For use in Switzerland 755530-111
For use in the United Kingdom and Singapore 755530-031
Rubber Kit (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers)
For use only on HP Chromebook 11-21xx computer models in ocean turquoise finish 762581-001
For use only on HP Chromebook 11-21xx computer models in snow white finish 762583-001
14 Chapter 3 Illustrated parts catalog
Component Spare part number
For use only on HP Chromebook 11-21xx computer models in sweet yellow finish 762582-001
For use only on HP Chromebook 11 G3 computer models 773211-001
Screw Kit:
For use only on HP Chromebook 11-21xx computer models 761975-001
For use only on HP Chromebook 11 G3 computer models 777366-001
Sequential part number listing
Spare part number Description
539614-001 HP RJ45-to-USB adapter dongle
701943-001 HP HDMI-to-VGA adapter
714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
741727-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
755529-005 HP lt4110 LTE/HSPA+ 4G WWAN module
755530-001 Power cord for use in North America (3-pin, black, 1.00-m)
755530-011 Power cord for use in Australia (3-pin, black, 1.00-m)
755530-021 Power cord for use in Europe (3-pin, black, 1.00-m)
755530-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.00-m)
755530-061 Power cord for use in Italy (3-pin, black, 1.00-m)
755530-081 Power cord for use in Denmark (3-pin, black, 1.00-m)
755530-111 Power cord for use in Switzerland (3-pin, black, 1.00-m)
755530-291 Power cord for use in Japan (3-pin, black, 1.00-m)
755530-D61 Power cord for use in India (3-pin, black, 1.00-m)
761955-001 Display enclosure in ocean turquoise finish for use only on HP Chromebook 11-21xx computer models
(includes rubber padding and shielding)
761956-001 Display enclosure in sweet yellow finish for use only on HP Chromebook 11-21xx computer models
(includes rubber padding and shielding)
761957-001 Display enclosure in snow white finish for use only on HP Chromebook 11-21xx computer models
(includes rubber padding and shielding)
761964-001 Display bezel in sweet yellow finish for use only on HP Chromebook 11-21xx computer models
761965-001 Display bezel in snow white finish for use only on HP Chromebook 11-21xx computer models
761966-001 Display bezel in ocean turquoise finish for use only on HP Chromebook 11-21xx computer models
761972-001 Display Hinge Kit (includes left and right display hinges)
761975-001 Screw Kit for use only on HP Chromebook 11-21xx computer models
762581-001 Rubber Kit for use on computer models in ocean turquoise finish for use only on HP Chromebook 11-21xx
computer models (includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers)
Sequential part number listing 15
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