HP 1100d, 1100dtn Service manual
table of contents
product overview ...................................................................................................................................10
Key fea tures .........................................................................................................................................10
Optional Accessories .........................................................................................................................10
Target customers.................................................................................................................................10
Street price...........................................................................................................................................10
key selling points.....................................................................................................................................11
Efficiency ..............................................................................................................................................11
Productivity ..........................................................................................................................................11
Cost-Saving ..........................................................................................................................................11
unique product features.......................................................................................................................12
product positioning statement............................................................................................................13
product sku..............................................................................................................................................15
representation of price vs quality........................................................................................................16
localization...............................................................................................................................................17
CD1........................................................................................................................................................17
CD2........................................................................................................................................................17
the printer.................................................................................................................................................18
front of the printer...................................................................................................................................19
printing supplies area.............................................................................................................................21
rear of the printer....................................................................................................................................22
auto-duplex unit .....................................................................................................................................23
specifications...........................................................................................................................................24
hardware accessories ...........................................................................................................................25
hp media types.......................................................................................................................................26
upgrades..................................................................................................................................................27
consumable part numbers ...................................................................................................................28
value added services............................................................................................................................30
Internet..................................................................................................................................................30
hp instant support web site...............................................................................................................30
MyPrintMileage ...................................................................................................................................30
Embedded Web Server.....................................................................................................................30
education and training.........................................................................................................................31
service and support ...............................................................................................................................32
Support..................................................................................................................................................32
Online support.....................................................................................................................................32
Telephone support..............................................................................................................................32
regional repair strategy.........................................................................................................................33
warranty period ......................................................................................................................................34
Repair and warranty information ....................................................................................................34
hardware setup requirements..............................................................................................................37
contents of the box................................................................................................................................38
overall setup proc edure........................................................................................................................40
install tray 2 ..............................................................................................................................................42
Tray 2 .....................................................................................................................................................42
install auto-duplex un it ..........................................................................................................................43
Auto-duplex unit..................................................................................................................................43
Installing hp JetDirect print server .......................................................................................................44
install ink cartridg es................................................................................................................................45
expiration dates..................................................................................................................................45
install ink cartridg es ............................................................................................................................45
maintenance guidelines for ink cartridges....................................................................................45
install printheads.....................................................................................................................................47
expiration dates..................................................................................................................................47
install printheads .................................................................................................................................47
maintenance guidelines for printheads.........................................................................................48
guidelines for loading paper................................................................................................................49
print a demo page.................................................................................................................................50
contents of software CD ROM.............................................................................................................52
startup page of the CD browser for Windows ..................................................................................53
browse documentation ........................................................................................................................54
register product ......................................................................................................................................55
customization utility................................................................................................................................56
optional software....................................................................................................................................64
connectivity options ..............................................................................................................................65
USB cable .............................................................................................................................................65
Parallel cable.......................................................................................................................................65
LIO..........................................................................................................................................................65
types of network connections .............................................................................................................66
peer-to-peer network ........................................................................................................................66
client-server network..........................................................................................................................66
install the printer software for Windo ws - Direct ...............................................................................67
Installing using the Installer on a Parallel port ...............................................................................67
Installing using Microsoft's New Hardware Found Wizard...........................................................74
Installing using Add Printer................................................................................................................74
install the printer software for Windo ws - Network...........................................................................82
install toolbox...........................................................................................................................................96
startup page of the CD browser for Macintosh .............................................................................102
install the Macintosh printer software - direct.................................................................................103
test software installation......................................................................................................................108
summary of driver configurations under different install methods..............................................109
Components installed......................................................................................................................109
Features available............................................................................................................................109
uninstall printer software for Windows..............................................................................................110
uninstall printer software for Macintosh ...........................................................................................114
web deployment of drivers ................................................................................................................115
paper size matrix...................................................................................................................................116
paper capacity and weight matrix..................................................................................................117
printer features overview ....................................................................................................................120
Print server card ................................................................................................................................121
Sensors.................................................................................................................................................121
canceling a print job...........................................................................................................................122
LED indications ......................................................................................................................................123
print tabs ................................................................................................................................................126
loading media into trays.....................................................................................................................132
Loading envelopes...........................................................................................................................133
auto-duplexing......................................................................................................................................134
Duplex printing ..................................................................................................................................134
manua l duplexing ................................................................................................................................136
media ease of use strategy................................................................................................................138
Media ease of use user settings.....................................................................................................138
upgrading ..............................................................................................................................................140
overview of printer software features...............................................................................................141
printing on special media...................................................................................................................142
Envelopes or cards ...........................................................................................................................142
Transparencies...................................................................................................................................142
Photographs ......................................................................................................................................144
Custom-size media: ..........................................................................................................................144
navigating the user in terface in Windows - Paper/Quality tab ..................................................147
hp digital photography...................................................................................................................149
Red Eye Removal..............................................................................................................................149
Contrast ..............................................................................................................................................149
Digital Flash ........................................................................................................................................150
Sharpness............................................................................................................................................150
SmartFocus.........................................................................................................................................150
Smoothing..........................................................................................................................................151
navigating the user interface in Windows - Finishing tab.............................................................152
navigating the user in terface in Windows - Effects tab................................................................153
navigating the user in terface in Windows - Basics tab.................................................................155
navigating the user in terface in Windows - Color tab ..................................................................157
navigating the user in terface in Windows - Services tab .............................................................158
overview of the Windows toolbox.....................................................................................................161
Printer status tab ...............................................................................................................................161
Information tab .................................................................................................................................163
myPrintMileage .................................................................................................................................164
hp instant support.............................................................................................................................165
Printer Services...................................................................................................................................167
Color calibration...............................................................................................................................168
Align printheads ................................................................................................................................168
changing default software settings in Windows ............................................................................169
For Windows:......................................................................................................................................169
navigating the user in terface in Macintosh ....................................................................................170
Viewing hp Inkjet Utility panels.......................................................................................................170
changing default software settings in Macintosh..........................................................................183
For Macintosh:...................................................................................................................................183
embed ded Web server.......................................................................................................................184
Gaining access to the embedded Web server..........................................................................185
Embedded Web server pages.......................................................................................................186
print a configuration page.................................................................................................................187
print a diagnostic page ......................................................................................................................189
born-on date.........................................................................................................................................191
serial number.........................................................................................................................................192
setup issues.............................................................................................................................................194
Software setup issues........................................................................................................................194
Hardware/f irmware setup issues....................................................................................................194
ink cartridge insertion issues................................................................................................................196
printhead insertion issues.....................................................................................................................197
cleaning the printer .............................................................................................................................198
Guidelines for cleaning the printer................................................................................................198
Steps to clean the printer................................................................................................................198
cleaning and maintaining printheads .............................................................................................199
Checking printheads .......................................................................................................................199
Cleaning printheads ........................................................................................................................199
Aligning printheads...........................................................................................................................199
troubleshooting u sage issues..............................................................................................................201
troubleshooting paper-related problem .........................................................................................202
paper jam clearance..........................................................................................................................204
troubleshooting print quality related problems..............................................................................206
low or excess use of ink in printouts...................................................................................................207
incorrect color printouts......................................................................................................................208
firmware flashing or upgrades...........................................................................................................211
controls ...................................................................................................................................................212
driver architecture for windows.........................................................................................................213
OS Interface.......................................................................................................................................213
Print Engine.........................................................................................................................................213
Advantages of Using PCL3 GUI ......................................................................................................214
installer....................................................................................................................................................215
Goldstone has following advantages:.........................................................................................215
Limitations of Goldstone..................................................................................................................216
I/O............................................................................................................................................................217
crew/user-replaceable parts.............................................................................................................218
repackaging by cu stomer to return to hp.......................................................................................219
Repac kaging by hp to return t o customer......................................................................................220
The requirements for the field replacement unit:.......................................................................220
repackaging kit/courier assist instructions: setup the exchanged unit......................................221
specific limitations and resolut ions....................................................................................................222
product escalation path by region ..................................................................................................223
print tab page.......................................................................................................................................226
configuration page..............................................................................................................................229
serial number.........................................................................................................................................231
born-on date.........................................................................................................................................233
print jet server configuration page...................................................................................................234
Use of the JetDirect Configuration page.....................................................................................235
align printhead test page...................................................................................................................236
Aligning printheads...........................................................................................................................237
clean printhead....................................................................................................................................239
Clean Printheads ..............................................................................................................................239
color calibration test page.................................................................................................................241
Color Calibration...............................................................................................................................242
skew test page......................................................................................................................................243
Skew Test.............................................................................................................................................243
customer service checklist..................................................................................................................244
Before the tear down.......................................................................................................................244
Once the printer is fixed ..................................................................................................................244
exploded view ......................................................................................................................................245
repair flowchart ....................................................................................................................................247
tools for repair........................................................................................................................................248
crew parts ..............................................................................................................................................249
non V-coded parts(CREW) .................................................................................................................250
ASSY - MAIN ACCESS DOOR C8124-67007 ...................................................................................250
ASSY - ACCESS IDS DOOR C8124-67008........................................................................................250
ASSY - MAIN PAPER CASSETTE SVC C8124-67012.........................................................................251
ASSY - FRONT, I/P TRAY COVER C8124-67013...............................................................................251
ASSY - OUTPUT TRAY SVC C8124-67014..........................................................................................252
ASSY - 2ND PAPER CASSETTE SVC C8124-67016...........................................................................252
ASSY - PICK ROLLER SVC C8124-67017..........................................................................................253
ASSY - AUTO DUPLEXOR SVC C8124-67022...................................................................................253
RUBBER FOOT SVC C8214-67028.....................................................................................................254
ASSY - POWER MODULE SVC C8124-67031...................................................................................254
COVER - LIO SVC C8124-40045 ......................................................................................................255
LOCK - CARRIAGE SVC C8124-40016............................................................................................255
SUPPORT – PAPER CASSETTE SVC C8124-40041............................................................................256
non V-coded parts(FRU)......................................................................................................................257
ASSY - COVER REAR SVC C8124-67004 .........................................................................................257
COVER - FRONT LEFT SVC C8124-67005 ........................................................................................257
COVER - FRONT RIGHT SVC C8124-67006.....................................................................................258
CASE - MAIN SVC C8124-67009......................................................................................................258
ASSY - WINGFRAME, RT and LT SVC C8124-67018 and C8124-67019.......................................259
ASSY - PUSHER RAIL SVC C8124-67020...........................................................................................260
ASSY - PEN LATCH W/CG ARM C8124-67024................................................................................261
ASSY - SERVICE STATION SVC C8124-67025 ..................................................................................261
ASSY - REPLACEABLE IDS SVC C8124-67026..................................................................................262
ASSY - INK SUPPLY STATION SVC C8124-67027..............................................................................263
PCA - DOOR SENSOR SVC C8124-67029.......................................................................................263
ASSY – CONTROL PANEL C8124-67032...........................................................................................264
ENCODER STRIP SVC C6436-80010.................................................................................................265
ASSY – SS SPONGE (SPITTOON) C6436-80011................................................................................265
PCA – DUPLEXER INTERCON SVC C6426-60058 ...........................................................................266
troubleshooting strategy.....................................................................................................................267
Completing the Quick Checkup...................................................................................................267
Troubleshooting Tools.......................................................................................................................267
Diagnostic Tools .................................................................................................................................267
quick checkup......................................................................................................................................268
Check the ink cartridge and printheads .....................................................................................268
Check Diagnostic Page ..................................................................................................................269
troubleshooting u sing LED...................................................................................................................270
troubleshooting initialization...............................................................................................................272
Carriage does not move out of home position..........................................................................272
Carriage assembly moves out of home position, but control panel indicates bad
printheads ..........................................................................................................................................272
troubleshooting paper feed problems.............................................................................................273
Speci al Media does not Pull In.......................................................................................................273
Paper does not Pull In ......................................................................................................................273
Paper does not Eject Properly........................................................................................................273
troubleshooting two sided printing problems .................................................................................274
troubleshooting blank pages.............................................................................................................275
troubleshooting u sing technical diagnostic page.........................................................................276
troubleshooting poor print quality.....................................................................................................278
Faded or dull colors..........................................................................................................................278
Bleeding colors..................................................................................................................................278
Ink smears...........................................................................................................................................279
Incomplete text.................................................................................................................................279
Jagge d text .......................................................................................................................................279
troubleshooting a short ink cartridge / printhead life ...................................................................280
troubleshooting u nexpected results .................................................................................................281
Text or graphics cut off....................................................................................................................281
Meaningless characters printed....................................................................................................281
Wrong fonts printing .........................................................................................................................281
Wrong colors printing .......................................................................................................................282
troubleshooting printout pr oblems....................................................................................................283
troubleshooting power-on problems................................................................................................286
troubleshooting print media problems.............................................................................................289
troubleshooting paper eject problems............................................................................................291
troubleshooting unusual noises..........................................................................................................292
table of contents
product overview ..............................................................................................................................10
key selling points................................................................................................................................11
unique product features..................................................................................................................12
product positioning statement.......................................................................................................13
product sku.........................................................................................................................................15
representation of price vs quality...................................................................................................16
localization..........................................................................................................................................17
the printer............................................................................................................................................18
front of the printer..............................................................................................................................19
printing supplies area........................................................................................................................21
rear of the printer...............................................................................................................................22
auto-duplex unit ................................................................................................................................23
specifications......................................................................................................................................24
hardware accessories ......................................................................................................................25
hp media types..................................................................................................................................26
upgrades.............................................................................................................................................27
consumable part numbers ..............................................................................................................28
value added services.......................................................................................................................30
education and training....................................................................................................................31
service and support ..........................................................................................................................32
regional repair strategy....................................................................................................................33
warranty period .................................................................................................................................34
table of figures
The Printer............................................................................................................................................10
Product Positioning Statement .......................................................................................................13
front of the printer..............................................................................................................................19
Printing Supplies Area.......................................................................................................................21
Rear of the printer..............................................................................................................................22
Auto-duplex unit ................................................................................................................................23
product overview
The Printer
Key features
• Drop on-demand thermal inkjet printing
• High-speed color printing on any media up to 8.5 inches x 14 inches with
uncompromised print quality
• Robust network solutions with Internet capabilities, such as JetDirect 200
network card.
• Prints a lot more for a lot less (the cost per page for the printer is 9.2 cents)
• Duty Cycle of 6250 pages per month
• Create professional business and photo-quality printing output (up to 4800 x
1200 dpi)
• Laser quality speed - print speed (up to 23 ppm black/20 ppm mixed text
color/6.5 ppm full page color) in draft mode
• Archives true to life photo-quality printing using hp photoRet 3 technology
• Cost-effective and easy maintenance
Optional Accessories
• Paper tray2 can hold 250 sheets
• Print server to allow other users to share the printer
Target customers
• Entrepreneur, home business, or small business environment
• Shared desktops
Street price
• US $199 (Base) and US $ 299 (bundled)
• Product launch date:
• August 1, 2003(US/AP)
• September 15, 2003(Europe)
key selling points
Efficiency
Print speed
• 23 ppm black/20 ppm mixed text color/6.5 ppm full page color (draft mode)
• 7.5 ppm black/7 ppm mixed text color /1.6 ppm full page color (Normal
mode)
Printer Memory: 8MB built in RAM
Productivity
Improved network performance - using hp Jetdirect 200m print server card
• Duty cycle of 6250 pages per month
• Auto-duplex Unit: Printing on both sides of media
Range of media size
• 3 x 5 inches wide to 8.5 x 14 inches long
High capacity trays
• Tray 1: 150 sheets of plain paper, 22 envelopes, 5 greeting cards, 30
transparencies, and 30 sheets of labels (letter or A4 size only)
• Tray 2: 250 sheets of plain paper (Optional)
Cost-Saving
• Has separate ink cartridges - Cyan, Magenta, Yellow, and Black.
unique product features
• Ink Delivery System
• 4 separate ink tanks
• Print speed
• Speed draft black/color - 23/20 ppm
• Speed normal black/color - 7.5/7 ppm
• Print quality
• 4800 dpi
• Double sided printing
• Low total cost of ownership
• No of pages in normal black printing - 1750 (at 5% coverage)
• Cost per page - 9.2 cents
• Shared desktop
• Multiple users can share the printer resource in a desktop environment
or peer-to-peer network.
product positioning statement
Product Positioning Statement
The following are the key messages for the printer:
1. The hp business inkjet 1100 series is a complete office printing solution for
cost-effective, high-quality and high productive color printing.
2. High productive printing
Fast print speeds of upto 23 ppm in black and 20 ppm in color
Helps create professional business and photo-quality prints with upto 4800optimized dpi color printing
3. Low cost of business
Has four individual ink cartridges, replacement of only the color that runs
out
The printheads have a long life and may never require replacement.
4. Flexible features
Supports automatic two-sided printing with a standard duplexer.
Additional 250 sheets second tray increases the total inpur capacity to 400
sheets.
Note
tray2 - standard with the hp business inkjet 1100dtn printer.
product sku
hp business inkjet 1100d hp business inkjet 1100dtn
Part number: c8124a Part number: c8135a
Street price: (US$) 199,(Euro) 199 Street price: (US$) 299,(Euro) 299
Contents of the box:
• hp business inkjet1100d
• Power cord
• Power module
• Driver (1 CD)
• Getting started guide
• Setup poster
• Support flyer
• Auto-duplex unit
• hp no. 10 black ink Cartridge
• hp no. 11 Cyan, Magenta,
Yellow ink Cartridges
• Parallel printer cable
(optional in North America)
• USB printer cable
• 1284 dongle (optional in
North America)
Table comparing hp business inkjet 1100d and 1100dtn
Contents of the box:
• hp business inkjet1100dtn
• Power cord
• Power module
• Driver (1 CD)
• Getting started guide
• Setup poster
• Support flyer
• Auto-duplex unit
• hp no. 10 black ink Cartridge
• hp no. 11 Cyan, Magenta, Yellow ink
Cartridges
• USB printer cable
• hp JetDirect 200m print server card
• Tray 2 which can hold 250 sheets
Note
The printer ships with 26.5cc Black, and 14cc Cyan, Magenta and Yellow ink as
"Starter Kits".
representation of price vs quality
Table of comparison of various hp printers
Printer Price (US$) Speed
hp business Inkjet 1100 Series 199 23/20
hp color inkjet printer cp1160 17/16
hp business inkjet 2230 (PCL3) 199 15/14
localization
The following topics are available for all languages:
• Setup Poster (Graphics)
• Getting Started Guide
• User Guide
• Win CD Browser
• Win Driver
• Win Toolbox
• Win Installer
• Win Readme
The content of CD2 supports Asian languages and CD1 supports the rest of the languages.
CD1
Language Win
Acrobat
US English Y Y Y Y Y Y Y Y Y
Brazilian Portuguese N Y Y Y N Y Y Y Y
Euro-Spanish N Y Y Y N Y Y Y Y
French N Y Y Y N Y Y Y Y
German N Y Y Y N Y Y Y Y
Italian N Y Y Y N Y Y Y Y
Dutch N Y Y Y N Y Y Y Y
Swedish N Y Y Y N Y Y Y Y
Czech N Y Y N N N N N N
Danish N Y Y N N N N N N
Finnish N Y Y N N N N N N
Norwegian N Y Y N N N N N N
Polish N Y Y N N N N N N
Russian N Y Y N N N N N N
Hungarian N N Y N N N N N N
Greek N Y Y N N N N N N
Hebrew N N N N N N N N N
Turkish N Y Y N N N N N N
Table displaying the localization support for hp business inkjet 1100 series in CD1
DJCP
(Web)
DJCP
Guide
(Web)
Mac
CD
Browser
Mac
Acrobat
Mac
Read
me
Mac
HTML
Mac
Driver /
Installer
Mac
DeskJet
Utility
CD2
Language Win
Acrobat
US English Y Y Y Y Y Y Y Y Y
Arabic N N Y N N N N N N
Korean N N Y N N N N N N
Simplified Chinese N Y Y N N N N N N
Traditional Chinese N Y Y N N N N N N
Table displaying the localization support for hp business inkjet 1100 series in CD2
DJCP
(Web)
DJCP
Guide
(Web)
Mac
CD
Browser
Mac
Acrobat
Mac
Read
me
Mac
HTML
Mac
Driver /
Installer
Mac
DeskJet
Utility
the printer
Dimension 1100d 1100dtn
Width 19.5 inches or 495 mm 19.5 inches or 495 mm
Height 8.5 inches or 215 mm 11 inches or 278 mm
Depth 18 inches or 457 mm 18 inches or 457 mm
Weight 16.5 lb or 7.5 kilograms 20.9 lb or 9.5 kilograms
front of the printer
front of the printer
The following are the components located at the front of the printer:
1. Top Cover
Top cover is the top flap of the printer under which the printhead prints. If
the top cover is left open, the printer will not print.
2. Control Panel
The buttons and LED present on the printer are used for input and
troubleshooting the printer.
1. Power Button: To bring the printer to operations mode and to switch
off.
2. Power Light (green): A signal to indicate whether the printer is
on/off, where green indicates on or when a job is bein processed
Power LED blinks.
3. Printing Supplies lights: Indicates the status of ink cartridges and
printheads
4. Printhead light
5. Ink cartridge light
6. Color indicator lights
7. Cancel button: Cancels the current print job.
8. Resume button: To resume the printing process, which had been
interrupted.
9. Resume Light: The light blinks in the following situations
• While a printed page is drying
• While the printer is printing a manual duplex job and waiting for
the job to be turned
• When there is a jam
• When the printer is out of paper
3. Printing Supplies Cover
The flap over the ink cartridges and the printheads are present when
printer is not printing. The printer will not print if this cover is open.
4. Tray 2
This tray holds 250 sheets of paper. It is included with the hp business inkjet
1100dtn printer, available as an accessory for the hp business inkjet 1100d
printer.
5. Output Tray
This tray is the location for collecting output.
6. Paper guides
Align the stacked paper in the tray for input in the printer.
7. Tray 1
This tray holds 150 sheets of paper.
8. Paper Stack Indicator
The point in tray2 displaying the amount of paper left in tray2.
9. Envelope Slot
Manual feed for printing envelope.
printing supplies area
Printing Supplies Area
The following are the components located at the printing supplies area:
1. Printhead latch
The printhead latch provides access for installing or removing printheads
from their color-coded slots.
2. Printheads
Each printhead must be placed in its color - coded slot.
3. Ink cartridges
Each ink cartridge must be placed in its color - coded slot.
4. Metal catch bar
The metal catch bar secures the hook and engages the printhead latch.
rear of the printer
Rear of the printer
The following are the components located at the rear of t he printer:
1. USB Connector
The Universal Serial Bus connector is used for plug and play printing support.
2. Connection Slot
a. This slot holds the hp Jetdirect print server card for internal networking
(included with the hp business inkjet 1100dtn printer).
b. It can also hold the 1284 dongle (optional for North America; included
for the rest of the world in the hp business inkjet 1100d printer).
3. Power Input
The required power input for the printer.
4. Auto-duplex unit
It is the unit that provides automatic printing on both sides of a sheet of
paper.
auto-duplex unit
Auto-duplex unit
The following are the components located at the auto-duplex unit:
1. Buttons
To remove the auto-duplex unit, press both buttons (right and left corners
of the unit) and pull it out.
2. Top Flap Button
Press the button to open the top flap. The button used to clearing paper
jams if the paper is stuck in the auto-duplex unit.
specifications
Table displaying the datasheet for hp business inkjet 1100 series
Parameters Values
Print speeds • Draft- 23/20 ppm
• Normal- 7.5/7 ppm
• Best- 4/4 ppm
Resolution Maximum of 4800 by 1200 dpi
Media handling Paper (plain, inkjet, photo, and banner), envelopes, transparencies,
labels, iron-on transfers and greeting cards.
I/O interface USB and LIO (either a IEEE 1284-compliant parallel connection or
network connection model)
Duty cycle 6250 pages per month
Software
Compatibility
Memory 8 MB built-in RAM
Microsoft Windows 98, Windows ME, Windows NT 4.0, Windows 2000,
Windows XP, Mac OS 9 and above
hardware accessories
Table giving the printer accessories available:
Accessories Part
Tray 2 - 250sheet input tray (included with the hp business inkjet
1100dtn)
Parallel port connector hp IEEE-1284 A-B Parallel Cable (2 meter) C2950A
Parallel port connector hp IEEE-1284 A-B Parallel Cable (3 meter) C2951A
hp USB A-B (2 meter) C6518A
hp Jetdirect 200m print server/Internet connector (LIO module;
included with the hp Business Inkjet 1100dtn)
hp Jetdirect 250m print server/Internet connector (LIO module;
Fast Ethernet)
hp Jetdirect 280m print server/Internet connector (LIO module;
Fast Ethernet; 802.11b Wireless Ethernet)
hp Jetdirect 175X external print server via USB (Fast Ethernet) J6035B
hp Jetdirect 310X external print server via USB (Fast Ethernet) J6038B
number
C8236A
J6039B
J6042A
J6044A
hp media types
The compatible hp media types are Copier, bond, recycled, multipurpose,
premium inkjet, premium inkjet heavy weight, premium transparency, premium
photo paper, photo paper, professional brochure (matte and glossy), banner,
statement, cards, and envelopes.
Refer to data sheet for:
• Compatible hp media types and details
• Ordering information
upgrades
• Model upgrades
The model upgrades for the hp business inkjet 1100d printer are:
• Tray 2
• JetDirect network card
• Software upgrades
Upgrade the printer software by using the following URL:
http://www.hp.com/support/businessinkjet1100
New upgrades will be introduced 6 months after introduction.
Note
The hp business inkjet 1100 series will go Mask ROM three months after product MR.
Where necessary, pre-Mask ROM hp business inkjet 1100 series can be flashed with
a new firmware.
consumable part numbers
Consumables of hp business inkjet 1100 series are:
• Ink Cartridge hp No. 10 Black (26.5 ml) - C4840A
• Ink Cartridge hp No. 10 Black (69 ml) - C4844A
• Ink Cartridge hp No. 11 Cyan - C4836A
• Ink Cartridge hp No. 11 Magenta - C4837A
• Ink Cartridge hp No. 11 Yellow - C4838A
• Printhead hp No. 11 Black - C4810A
• Printhead hp No. 11 Cyan - C4811A
• Printhead hp No. 11 Magenta - C4812A
• Printhead hp No. 11 Yellow - C4813A
Image showing the ink cartridge cover giving the Manufacture Date.
Example: Sb 01010607:00
Denotes that pouching has been done in Singapore site on Jan 6, 2001, 7 am.
The following table contains the names of the consumables for the printer:
Description Yield (at 5 %
coverage)
Ink Cartridge hp No. 10 Black (26.5 ml) C4840A
Ink Cartridge hp No. 10 Black (69 ml) 1750 $33.99 C4844A
Ink Cartridge hp No. 11 Cyan (26.5 ml) 1750 $33.99 C4836A
Ink Cartridge hp No. 11 Magenta (26.5 ml) 1750 $33.99 C4837A
Ink Cartridge hp No. 11 Yellow (26.5 ml) 1750 $33.99 C4838A
Printhead hp No. 11 Black 24000 $33.99 C4810A
Printhead hp No. 11 Cyan 24000 $33.99 C4811A
Printhead hp No. 11 Magenta 24000 $33.99 C4812A
Printhead hp No. 11 Yellow 24000 $33.99 C4813A
On-line product marking is formatted as follows: CI yymmddhh: mm
Character(s) Description
C A single character Country of Origin code as described in IJBU's World Wide
Bulk Packaging Site of Origin Designator Standards.
I Uniquely Designates the production line used to fill the Oasis ink carriage.
yy The last two digits of the production year.
mm A decimal representation of the production month such that 1= January,
9=September, 10=October, ... 12=December.
dd The two-digit, zero padded, Production Date.
hh:mm The pouched time
Example: Sb 01010607:00
The above denotes that pouching has been done in Singapore site on Jan 6, 2001,
7 am.
Street
Price
Part Number
value added services
The value added services that hp provides with the hp business inkjet 1100 series
are:
• Internet
• hp instant support web site
• MyPrintMileage
• Embedded Web Server (EWS)
Internet
hp provides several resources on the Web for troubleshooting.
For help regarding:
• Latest printer software /driver
• Product information
• Support Information
Access the URL
• http://www.hp.com/cposupport
• http://www.hp.com/support/businessinkjet1100
hp instant support web site
This Web site hosts a set of dynamic Web resources for printers. The hp Instant
Support Web site helps in managing the printer and planning the purchase of
consumables.
Access the hp instant support Web site to view the following information:
• Printer usage pattern
• Error alerts
• On-line troubleshooting tips
MyPrintMileage
MyPrintMileage keeps track of the printer usage information.
It consists of two parts:
• MyPrintMileage website
• MyPrintMileage Agent, which is a utility installed with the Toolbox on the
computer.
Embedded Web Server
The EWS is provided with hp business Inkjet 1100dtn with the LIO card. The EWS has
limited number of features.
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