HP 1100AHP User Manual

HP

LaserJet

1100A

User
Guide

HP LaserJet 1100A
Printer•Copier•Scanner

User Guide _________________

© Copyright Hewlett­Packard Company 2002

All Rights Reserved.
Reproduction,
adaptation, or translation
without prior written
permission is prohibited,
except as allowed under
the copyright laws.

Publication number:
C4218-90962
Second Edition: January,
2002

Warranty

The information
contained in this
document is subject to
change without notice.

Hewlett-Packard makes
no warranty of any kind
with respect to this
information.
HEWLETT-PACKARD
SPECIFICALLY
DISCLAIMS THE
IMPLIED WARRANTY
OF MERCHANTABILITY
AND FITNESS FOR A
PARTICULAR
PURPOSE.

Hewlett-Packard shall not
be liable for any direct,
indirect, incidental,
consequential, or other
damage alleged in
connection with the
furnishing or use of this
information.

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.

Trademark Credits

Adobe is a trademark of
Adobe Systems
Incorporated.

CompuServe is a U.S.
trademark of
CompuServe, Inc.

Windows and Windows
NT are U.S. registered
trademarks of Microsoft
Corporation.

E

NERGY STAR

is a U.S.
registered service mark
of the U.S. En vironmental
Protection Agency.

Contents

1 Getting to know the printer

Printer features and benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Print with excellent quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2

Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Printer door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8

Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer online help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

EN

2 Getting to know the Copier/Scanner

Scanner features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Getting to know the software. . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Document Assistant (Windows 9x & NT 4.0) . . . . . . . . . . . . .18

LaserJet Document Desktop

(Windows 3.1x, 9x, NT 4.0) . . . . . . . . . . . . . . . . . . . . . . .19

Quick Copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Copier Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

LaserJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Copier/Scanner components. . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Scanner control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Scanner paper input tray, guides, and output path. . . . . . . . .23

Scanner door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Supported paper sizes and types (media). . . . . . . . . . . . . . . . . . .24

Precautions for copying and scanning . . . . . . . . . . . . . . . . . . . . .25

Loading Copier/Scanner originals. . . . . . . . . . . . . . . . . . . . . . . . .26

Accessing the online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Contents i

3 Printing media

Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

4 Printing tasks

Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Printing on both sides of the paper (manual duplexing) . . . . . . . .37

Manual duplex using the paper output bin (standard). . . . . . .38

Manual duplex (special) heavy-media, card stock . . . . . . . . .39

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .40

Printing multiple pages on a single sheet of paper

(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Accessing the multiple pages per sheet feature . . . . . . . . . . .41

Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Print using EconoMode (save toner). . . . . . . . . . . . . . . . . . . . . . .45

5 Scanning tasks

ii Contents

Scanning to fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Using the Fax feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Scanning to e-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Using the E-Mail feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Editing scanned text (OCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Using the OCR feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Storing scanned text or images. . . . . . . . . . . . . . . . . . . . . . . . . . .52

Using the Store feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Acquiring an image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Contrast sensitive originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Accessing the contrast feature . . . . . . . . . . . . . . . . . . . . . . . .53

Enhancing the scanned image . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Accessing image enhancement features . . . . . . . . . . . . . . . .54

Adding annotations to scanned images . . . . . . . . . . . . . . . . . . . .55

Accessing the annotation features . . . . . . . . . . . . . . . . . . . . .55

Canceling scan or copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

EN

6 Copying tasks

Copy overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Making Quick Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Quick Copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Using the Copier Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . .60

Accessing the Copier Control Panel. . . . . . . . . . . . . . . . . . . .60

Canceling copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

7 Managing the toner cartridge

HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . .62

Toner cartridge storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .62

Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

8 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Printed page is different than what appeared on screen . . . .72

Improving print quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Cleaning the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .80

Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .81

Clearing printer paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .85

Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

EN

iii

9 Troubleshooting the Copier/Scanner

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Scanning problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Copying problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

The scanner did nothing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

No preview appeared on screen. . . . . . . . . . . . . . . . . . . . . . .95

Scanned image is of poor quality . . . . . . . . . . . . . . . . . . . . . .96

Part of the image did not scan or is missing text . . . . . . . . . .97

The text cannot be edited . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

The scan takes too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Error messages appear on the screen . . . . . . . . . . . . . . . . .100

No copy came out or the scanner did nothing . . . . . . . . . . .101

Copies are blank, missing images, or faded. . . . . . . . . . . . .102

Improving scan/copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Preventative steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Correcting scan/copy defects . . . . . . . . . . . . . . . . . . . . . . . .105

Calibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Accessing the Calibration utility . . . . . . . . . . . . . . . . . . . . . .107

Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Clearing scanner jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Clearing hard-to-reach jams . . . . . . . . . . . . . . . . . . . . . . . . .111

Removing the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

iv Contents

10 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . .115

Guidelines for repacking the scanner . . . . . . . . . . . . . . . . . . . . .116

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Customer Support and product repair assistance

(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

European Customer Support Center . . . . . . . . . . . . . . . . . .119

Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Obtaining software utilities and electronic information . . . . .123

HP direct ordering for accessories or supplies . . . . . . . . . . .124

HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . .124

HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .126

EN

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Environmental Product Stewardship Program . . . . . . . . . . . . . .135

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . .135

Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . .138

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . .139

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . .140

Appendix B Scanner specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Environmental product stewardship . . . . . . . . . . . . . . . . . . . . . .146

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . .146

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . .147

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . .148

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . .149

EN

Appendix C Paper specifications

Printer paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . .152

Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . .157

Appendix D Memory (DIMMs)

Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Appendix E Warranty and licensing

Hewlett-Packard software license agreement. . . . . . . . . . . . . . .166

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . .168

Limited warranty for toner cartridge life. . . . . . . . . . . . . . . . . . . .170

v

Appendix F Accessories and ordering information
Appendix G Scanner resolution and gray scale

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Resolution and gray-scale guidelines . . . . . . . . . . . . . . . . . . . . .179

Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Gray scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Index

vi Contents

EN

Getting to know the

1

Note For installation instructions, see the “HP LaserJet Quick Reference

printer

This chapter provides information on the following topics:

●

Printer features and benefits

●

Printer components

●

Choosing paper and other media

●

Loading paper into the printer

●

Turning the power off

●

Voltage conversions

●

Accessing printer properties (driver) and help

●

Printing a self-test page

Guide” that came with your printer.

EN

1

Printer features and benefits

Congratulations on the purchase of your new printer. You can . . .

Print with excellent quality

●

Print at 600 dots per inch (dpi) with Resolution Enhancement
technology (REt).

Save money

●

Use EconoMode to save toner.

●

Print on both sides of the paper to save paper (manual
duplexing).

●

Print multiple pages on a single sheet of paper to save paper
(N-up printing).

Create professional documents

●

Protect your documents by using Watermarks such as
“confidential.”

●

Print Booklets. This feature enables you to easily print the pages
required to create cards or books. Once printed, all you have to
do is fold and staple the pages.

●

Print the first page on different paper/media than the following
pages.

2 Chapter 1 Getting to know the printer

EN

Printer components

1. Printer control panel

2. Paper supports

3. Paper input tray

4. Single-sheet paper input tray (prior ity feed)

5. Paper guides

6. Paper-output lever

7. Straight-through output path

8. Printer door

9. Paper output bin

1. Power switch (220-240 volt printers)

2. Power receptacle

3. Memory door

4. Parallel port

2

1

9

8

7

3

4

5

6

EN

4

3

2

1

Printer components 3

Printer control panel

The printer control panel is comprised of two lights and one lighted
button. These lights produce patterns that identify the status of your
printer.

Go button and light

Ready light

Attention light

●

Go button and light: Press and release to print a self-test page
or when in manual-feed mode, or press and hold for 5 seconds to
reset the printer.

●

Ready light: Indicates the printer is ready to print.

●

Attention light: Indicates printer initialization, reset, and errors.

Note See “Printer light patterns” for functional descriptions of all the light

patterns.

4 Chapter 1 Getting to know the printer

EN

Printer paper input trays

Rear paper input tray

The paper input tray located closest to the back of the printer can hold
up to 125 sheets of 20 lb. paper or it can hold multiple envelopes.

Front (single-sheet) paper input tray

The single-sheet paper input tray should be used when feeding single
pages or media such as envelopes. You can print the first page on
different media than the rest using the single-sheet paper input tray.

Note The printer will automatically (priority feed) print from the single-sheet

paper input tray before printing from the paper input tray.

EN

Printer paper guides

Both input trays have paper guides. Paper guides are used to ensure
the paper is correctly fed into the printer and that the print is not
skewed (crooked text on the page). When loading paper, adjust the
paper guides to match the width of the paper being printed.

Printer components 5

Printer paper output paths

Paper output bin

The paper output bin is located on the front of the printer. Printed
paper will be collected here in the correct sequence when the paper­output lever is in the up position. Use the output bin when printing
large, collated documents or when copying documents so that the
original is separated from the copies.

Straight-through paper output path

The straight through paper output path is useful when printing
envelopes, transparencies, heavy media, or anything that tends to
curl when printed. Printed paper will stack in rev erse order with the
paper-output lever down.

6 Chapter 1 Getting to know the printer

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Printer door

Open the printer door to access the toner cartridge, clear jams, and
clean the printer. The printer door is located on the front of the printer.
Open and close the printer door by firmly grasping the top left and
right sides of the printer door and pulling it towards you.

Note If the scanner is attached, it may be necessary to move the printer to

the edge of your workstation before opening the printer door in order
to get the full range of motion.

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Printer components 7

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You
can print on a variety of print media, such as paper (including up to
100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media. Properties such as weight,
grain, and moisture content are important factors, affecting printer
performance and quality. To achieve the best possible print quality,
use only high-quality paper designed for laser printers. See “Printer
paper specifications” for detailed paper and media specifications.

Note Always test a s ample of paper before pur chasing large quantities.

Your paper supplier should understand the requirements specified in
the HP LaserJet Printer Family Paper Specification Guide (HP part
number 5021-8909). See “Printer paper specifications.”

●

Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)

●

Minimum supported paper size: 76 by 127 mm (3 by 5 in.)

8 Chapter 1 Getting to know the printer

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Loading paper into the printer

Paper should be loaded with the top down and the side-to-be printed
facing forward. Always adjust the paper guides to prevent jams and
skewing.

CAUTION Attempting to print on paper that is wrinkled, folded, or damaged in any

way may cause a jam to occur. See “Printer paper specifications.”

Note Always remo ve all paper from the paper input tra y and straighten

the stack when new paper is added. This helps prevent multiple

sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.

Specific types. . .

●

Transparencies: Load transparencies with the top down and the
side-to-be-printed facing toward the front of the printer. See
“Printing transparencies.”

●

Envelopes: Load with the narrow, stamp side down and the side­to-be-printed facing toward the front of the printer. See “Printing
envelopes.”

●

Labels: Load with the top down and the side-to-be-printed facing
toward the front of the printer. See “Printing labels.”

●

Letterhead: Load with the top down and the side-to-be-printed
facing toward the front of the printer. See “Printing letterhead.”

●

Cards: Load with the narrow side down and the side-to-be­printed facing toward the front of the printer. See “Printing cards.”

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Loading paper into the printer 9

Turning the power off

Printers that require 100-127 volts of power must be unplugged to
turn the power off. Printers that require 220-240 volts can be switched
off (the switch is located on the left side of the power plug) or
unplugged.

Note To ensure safety when working inside the printer for any reason, it is

best to unplug the printer.

Voltage conversions

HP LaserJet printers are manufactured to different specifications for
different countries. Because of these differences, HP does not
recommend transporting products sold within the United States to
another country.

In addition to the concerns about the differing power system voltages,
the country of final destination may have different import and export
restrictions, power frequencies, and regulatory requirements.

Note The HP LaserJet family printers must be serviced by an authorized

repair depot or reseller within the country where the printer was
originally purchased.

Because of the different specifications and warranty coverage
limitations, Hewlett-Packard does not offer a conversion, or support
the conversion, of U.S. version HPLaserJet family printers for f or e ign
use. We advise those customers planning to transport equipment
outside the United States to purchase the products in the country of
final destination.

10 Chapter 1 Getting to know the printer

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Accessing printer properties (driver) and help

This section provides information on the following topics:

●

Printer properties (driver)

●

Printer online help

Printer properties (driver)

Printer properties control the printer and allow you to change default
settings, such as paper size, printing on both sides of the page
(manual duplexing), printing multiple pages on a single sheet of paper
(N-up printing), resolution, watermarks, and printer memory. You can
access the printer properties in two ways:

●

Through the software application from which you are printing.
(Change settings for current software application use.)

●

Using the Windows® operating system. (Change default settings
for all future print jobs.)

Note Because many software applications use a different method of

accessing the printer properties, we will describe common methods
used in Windows 9x & NT® 4.0, and Windows 3.1x.

EN

Windows 9x & NT 4.0

●

Change settings for current software application use: From
the File menu within the software application, click Print, and
then click Properties. (The steps can vary between software
applications; this is the most common method.)

●

Change defaults for all future print jobs: Click the Start button,
click Settings, and then click Printers. Right-click the printer icon
for which you would like to change properties, and then choose
Properties. Many of the features in Windows NT are also located
on the Document Defaults menu.

Windows 3.1x

●

Change settings for current software application use: From
the File menu within the software application, click Print,
Printers, and then click Options. (The steps can vary between
software applications; this is the most common method.)

●

Change defaults for all future print jobs: From the Windows
control panel, double-click Printers, highlight the printer, and then
click Setup.

Accessing printer properties (driver) and help 11

Printer online help

Printer properties online help

The printer properties (driver) online help includes information
specific to the functions within the printer properties. This online help
will guide you when changing default settings for your printer.

Access the printer properties help system by opening the printer
properties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help includes information for all of the
printing, copying, and scanning software applications.

See “Accessing the online help.”

12 Chapter 1 Getting to know the printer

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Printing a self-test page

Among other items, a self-test page provides all of the printer
configuration settings, scanner attachment verification, a sample of
the print quality, and provides information for printer page counts as
well as scan and copy page counts. A self-test page can also help
you verify the printer is printing correctly.

To print a self-test page, press and release the Go button on the
printer control panel while the printer is in the Ready state. If the
printer is in PowerSave mode, press and release the Go button once
to awaken it, and then press and release the Go button a second
time.

EN

Printing a self-test page 13

14 Chapter 1 Getting to know the printer

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Getting to know the

2

Note For hardware and software installation instructions, see the

Copier/Scanner

This chapter provides information on the following topics:

●

Scanner features and benefits

●

Getting to know the software

●

Copier/Scanner compo nent s

●

Supported paper sizes and types (media)

●

Precautions for copying and scanning

●

Loading Copier/Scanner originals

●

Accessing the online help

“HP LaserJet Quick Reference Guide” that came with your scanner.

EN

15

Scanner features and benefits

Scan

Use HP software to simplify your office tasks:

●

Faxing

●

E-Mailing

●

Editing text (OCR)

●

Storing documents electronically

Copy

Make Quick Copies when copying your most frequent type of original.
Use the Copier Control Panel to customize and make multiple copies.

●

Simple and convenient (Quick Copy)

• Load the original and press a single button

●

Powerful copier software (Copier Control Panel)

• Make multiple copies

• Remove speckles

• Straighten

• Adjust contrast

16 Chapter 2 Getting to know the Copier/Scanner

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Getting to know the software

Bring the world to your fingertips by using the full-featured software
solution included with your
HP LaserJet 1100A Printer•Copier•Scanner.

LASERJET TOOLBOX

- Document Assistant properties

- LaserJet Document Desktop

- Quick Copy settings

- Online help

- Online user guide

CONVENIENT

- Document Assistant

- Quick Copy

FULL FEATURED

- LaserJet Document Desktop

- Copier Control Panel

SCAN

- E-Mail

- Fax

- Edit text (OCR)

- Store and manage

COPY

- Quick Copies

- Full-featured copies

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Getting to know the software

17

Document Assistant (Windows 9x & NT 4.0)

The Document Assistant is quick and convenient, and can facilitate
many of your routine office tasks:

●

Copying

●

Storing or managing scanned text and images

●

Scanning to e-mail

●

Scanning to fax

●

Editing scanned text (OCR)

Take full advantage of the Document Assistant.

Note The Document Assistant is not available for Windows 3.1x operating

systems.

Accessing the Document Ass istant

1 Click Start, located in the system tray.
2 Click Programs.
3 Click HP LaserJet 1100.
4 Click Document Assistant.
5 An HP icon will appear in your system tray. Click on the HP icon to

display the Document Assistant on your computer screen.

Note To close the Document Assistant, right click on the HP icon and click

Close Document Assistant.

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LaserJet Document Desktop
(Windows 3.1x, 9x, NT 4.0)

The LaserJet Document Desktop is a full-featured desktop application
for your scanning and copying capabilities of HP LaserJet 1100. From
the HP 1100 Document Desktop, you can perform the following tasks
and more:

●

Copy

●

Scan images (or acquire an image from a TWAIN-compliant
device)

●

Store and manage scanned images

●

Send scanned images to fax (a fax software application must be
installed on your PC )

●

Send scanned images to e-mail (an e-mail software application
must be installed on your PC)

●

Send scanned text to a word processing application to edit (OCR)

●

Make image enhancements

●

Add annotations

Note You can print (electronically) to the LaserJet Document Desktop from

any software application. This feature allows you to use any of the
functions within the LaserJet Document Desktop on documents
created i n your favorite desktop publishing or word processing
application, saving you the time of first printing and then scanning a
hard copy version. The online help provides more information about
the LaserJet Document Desktop. See “Accessing the online help.”

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Accessing the LaserJet Doc u ment Desktop
(Windows 9x & NT 4.0)

1 Click Start, located in the Windows system tray.
2 Click Programs.
3 Click HP LaserJet 1100.
4 Click LaserJet Document Desktop.

Accessing the LaserJet Doc u ment Desktop
(Windows 3.1x)

1 From the Pr ogram Mana ger, double-click the HP LaserJet 1100

icon.

2 Double-click LaserJet Document Desktop.

Getting to know the software 19

Quick Copy setti ngs

The Quick Copy feature enables you to make consistent and
convenient copies. Your PC does not even have to be turned on.
Adjust the settings to reflect the most common type of original that
you copy, and you do not have to change them again.

For instructions on making Quick Copies and adjusting the default
Quick Copy settings, see “Making Quick Copies.”

Copier Control Panel

Use the Copier Control Panel when full-featured copying capabilities
are necessary or when your original differs from your most frequent
copy job. Consider the Copier Control Panel as your personal copy
machine. You can have the copy machine at your fingertips with the
Copier Control Panel.

For instructions on accessing and using the Copier Control Panel, see
“Using the Copier Control Panel.”

20 Chapter 2 Getting to know the Copier/Scanner

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LaserJet Toolbox

The LaserJet Toolbox enables you to customize your software
solution to meet your needs.

●

Change the Quick Copy settings

●

Configure properties for the Document Assistant

●

Configure properties for the LaserJet Document Desktop

●

Connect network scanner

The LaserJet Toolbox also enables you to do the following:

●

Calibrate the scanner

●

Access the online user guide (this guide)

●

Access the online help

Note The LaserJ et Toolbox is not available for Windows 3.1x operating

systems. However, many of the features within the LaserJet Toolbox
can be accessed through the HP LaserJet 1100 Program Group.

Accessing the LaserJet Toolbox
(Windows 9x & NT 4.0)

You can access the LaserJet Toolbo x from the Document Assistant:
Click Tools.

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Getting to know the software 21

Copier/Scanner components

4

1. Scanner control panel

2. Paper input tray

3. Paper guides

4. Paper support

5. Door release button

6. Paper output path

7. Scanner attachment lever

8. Scanner door

Note To re move the scanner from the pri nter, see “Removing the scanner.”

1

8

7

Scanner control panel

●

Copy: Press the Copy button to perform Quick Copies—your PC
does not have to be turned on.

●

Scan: Press the Scan button to launch the software. If configured
correctly, you can perform the following tasks:

• Scan to fax

• Scan to e-mail

• Store documents electronically

• Edit text (OCR)

• Make multiple and customized copies

3

2

6

5

Note To cancel a scan or copy job, press both buttons simultaneously.

Copy

Scan

22 Chapter 2 Getting to know the Copier/Scanner

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Scanner paper input tray, guides, and output path

The scanner paper input tray is located on the front, top side of the
scanner. The paper guides are located inside the paper input tray and
are used to ensure that the paper or media is correctly fed into the
scanner and to prevent skewing (crooked image).

CAUTION Paper and media can jam if not correctly loaded, causing damage to

the original you are scanning or copying. See “Loading Copier/Scanner
originals.”

Scanner doo r

EN

Open the scanner door to remove jams or clean the scanner. The
scanner door is located on the front of the scanner. Open the scanner
door by first pressing the button located on the upper-right side to
release the latch, and then gently grasping the door and pulling it
towards you. To close the door, simply push the door up and towards
the scanner until it clicks.

Copier/Scanner components 23

Supported paper sizes and types (media)

The Copier/Scanner for the HP LaserJet 1100 can handle a broader
range of paper sizes and more types of media than the printer:

●

Maximum: 216 by 762 mm (8.5 by 30 in.)

●

Minimum: 50.8 by 90 mm (2 by 3.5 in.)

In addition, you can scan and copy many different types of paper and
media that are typically not used for printing, such as news print,
photographs, business receipts, and business cards.

Note Small or delicate originals, such as business cards or newsprint, may

require a carrier sheet to correctly feed through the Copier/Scanner.
You can make a carrier sheet by simply taping the leading edge of the
original to a standard sheet of paper.

See “Precautions for copying and scanning.”

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Precautions for copying and scanning

You should not put anything in the Copier/Scanner that could get
stuck in or damage the feed mechanism. Observe the following
precautions to minimize the possibility of jamming or damaging the
feed mechanism:

●

Remove self-stick notes.

●

Remove staples and paper clips.

●

Straighten any curls or wrinkles in the original to be scanned.

●

Do not scan or copy any original with glue, correction fluid, or wet
ink on it.

●

Do not scan or copy gummed-backed paper, labels, or originals.

●

Avoid scanning or copying originals with tears, perforations, or
any defect that may cause a jam.

●

Feed irregularly-sized originals one at a time.

●

Do not scan originals that are larger or smaller than the
supported size. See “Supported paper sizes and types (media).”

Note Small or delicate originals, such as business cards or newsprint, may

require a carrier sheet to correctly feed through the Copier/Scanner.
You can make a carrier sheet by simply taping the leading edge of the
original to a standard sheet of paper.

Note Scanning or copying with the correct resolution and gray scale settings

for your job is important in order to obtain good results. To learn more
about resolution and gray scale, see “Scanner resolution and gray
scale.”

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Precautions for copying and scanning 25

Loading Copier/Scanner originals

1 Load the original with the narrow side do wn and the side-to-be-

scanned facing toward the front of the scanner.

2 Adjust the paper guides.
3 Press the Scan button on the scanner or press the Copy button

for a Quick Copy.

Note Always remove all originals from the input tray and straighten the stack

when new originals are added.

CAUTION Small originals will cause a jam if not loaded correctly.

Note If editing text (OCR), the original must be loaded with the text positioned

horizontally and upside down. See “Editing scanned text (OCR)” for
more information.

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Accessing the online help

To access the HP LaserJet 1100 Online Help, use any of the three
methods below:

●

Program Group:

• Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet

1100, and then LaserJet 1100 Online Help.

• Windows 3.1x: From the Program Manager, double-click the

HP LaserJet 1100 icon, and then double-click LaserJet 1100
Online Help.

Note The Document Assistant is not available for Windows 3.1x operating

systems.

●

Document Assistant: Click Tools, and then click Help.

●

LaserJet Document Desktop: Click Help from the main menu.

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Accessing the online help 27

28 Chapter 2 Getting to know the Copier/Scanner

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3

Printing media

This chapter provides information on the following topics:

●

Printing transparencies

●

Printing envelopes

●

Printing labels

●

Printing letterhead

●

Printing cards

EN

29

Printing transparencies

Only use transparencies recommended for use in laser printers, such
as HP transparency film. See “Printer paper specifications.”

CAUTION Inspect the transparencies to ensure they are not wrinkled or curled,

and that they do not have any torn edges.

1 Adjust the paper-output lever to the down position.
2 Load with the top down and the side-to-be-printed (rough side)

facing toward the front of the printer. Adjust the paper guides.

3 Print, and then remove the transparencies from the front of the

printer to prevent them from sticking together. Place the printed
transparencies on a flat surface.

30 Chapter 3 Printing media

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Printing envelopes

CAUTION Only use envelopes recommended for laser printers. See “Printer paper

specifications.”

1 Adjust the paper output-lev er to the down position.
2 Load with the narrow, stamp-side down and the side-to-be -

printed facing toward the front of the pr inter. Adjust the
paper guides to fit the envelope.

3 Select the correct envelope size in the software application. This

setting can be accessed through the printer properties. See
“Printer properties (driver).”

4 Print.

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Printing envelopes 31

Printing labels

Only use labels recommended for laser printers, such as HP LaserJet
labels. See “Printer paper specifications.”

CAUTION Do not use labels that are separating from the backing sheet, wrinkled,

or damaged in any way . Do not feed a sheet of labels through the printer
twice. The adhesive backing is designed for one pass through the
printer. Also, do not use continuous feed labels or labels that require
moisture to stick.

1 Adjust the paper output-lev er to the down position.
2 Load with the top down and the side-to- be-pr inted facing

toward the front of the printer. Adjust the paper guides to fit
the width of the label sheet.

3 Print, and then remove the printed label sheets from the front of

the printer as they are printed to prevent them from sticking
together.

32 Chapter 3 Printing media

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Printing letterhead

1 Load with the top down and the side-to-be-printed facing toward

the front of the printer. Adjust the paper guides to fit the width of
the paper.

2 Print.
To print a single page cover letter, using letterhead, followed by a

multi-page document, load the letterhead in the single-sheet paper
input tray and load the standard paper in the multi sheet paper input
tray. By default, the printer prints from the single sheet paper input
tray first.

Cover letter followed b y document.
Use both input trays.

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Printing letterhead 33

Printing cards

The HP LaserJet 1100 does not support paper smaller than 76 by
127 mm (3 by 5 in.). Verify cards are not stuck together before
loading.

1 Adjust the paper output-lev er to the down position.
2 Load with the nar row side down and t he side- to-be- prin ted

fa c in g tow ar d th e fr o nt of th e pri nt e r. Adjust the paper guides
to fit the card.

3 Select the correct card size in the software application being

used. (Software settings can override printer properties.)

4 Print.

34 Chapter 3 Printing media

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4

Printing tasks

This chapter provides information on the following topics:

●

Printing with manual feed

●

Printing on both sides of the paper (manual duplexing)

●

Printing watermarks

●

Printing multiple pages on a single sheet of paper
(N-up printing)

●

Printing booklets

●

Canceling a print job

●

Changing print quality settings

●

Print using EconoMode (save toner)

EN

35

Printing with manual feed

Use manual feed when printing mixed media; for example, an
envelope, then a letter, then an envelope, and so forth. Load an
envelope in the single sheet paper input tray and load letterhead in
the multiple-page paper input tray. Also, use manual feed to protect
your privacy when printing to a network printer.

To print using manual feed, you must access the printer properties or
printer setup in your software application and select Manual Feed
from the Source drop do wn li st. See “Printer properties (driver).” After
the setting has been enabled, you must press the Go button (blinking)
each time to print.

36 Chapter 4 Printing tasks

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Printing on both sides of the paper
(manual duplexing)

To print on both sides of the paper (manual duplexing), you must run
the paper through the printer twice. You can print using the paper
output bin or the straight-through output path. HP recommends using
the paper output bin for light-weight paper. Use the straight-through
output path for any heavy media or media that tends to curl when
printed, such as envelopes and card stoc k.

●

Manual duplex using the paper output bin (standard)

●

Manual duplex (special) heavy-media, card stock

Note Manual duplexing can cause the printer to become dirty more quickly

and reduce print quality. See “Cleaning the printer” if the printer
becomes dirty.

EN

Printing on both sides of the paper (manual duplexing) 37

Manual duplex using the paper output bin (standard)

1

2

3

1 Adjust the paper-output lever to the

up position.

2 Access the printer properties. See

“Printer properties (driver).” On the

Finishing tab, click Manual Duplex
(standard), and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from
the paper input tray and set it aside
until after you finish your manual
duplexing job.

4 Gather up the printed pages fro m

side one, rotate the stack clockwise,
and then straighten the stack before
placing it back in the paper input tray .
Once reloaded, page one should be
oriented upside down and located
closest to the back of the printer.
(The printed side should be facing
toward the back of the printer.)

4

38 Chapter 4 Printing tasks

Click OK (on screen), and then wait
for the pages to print.

EN

Manual duplex (special)
heavy-media, card stock

For heavy media (card stock, etc.), use
the straight-through output path.

1

2

3

1 Adjust the paper-output lever to the

down position.

2 Access the printer properties. See

“Printer properties (driver).” On the

Finishing tab, click Manual Duplex
(special), and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from
the paper input tray and set it aside
until after you finish your manual
duplexing job.

4 Gather up the printed pages fro m

side one, flip the stack, and then
straighten the stack before placing it
back in the paper input tray. Once
reloaded, page one should be
oriented upside down and located
closest to the front of the printer.
(The printed side should be facing
toward the back of the printer.)

Click OK (on screen), and then wait
for the pages to print.

EN

4

Printing on both sides of the paper (manual duplexing) 39

Printing watermarks

The watermark option allows you to print text “underneath” (in the
background) of an existing document. For example, you may want to
have large gray letters reading “draft” or “confidential” printed
diagonally across the first page or all pages of a document.

Accessing the watermark feature

1 From your software application, access the printer properties.

See “Printer properties (driver).”

2 On the Finishing tab, you can specify the type of Watermark you

would like to have printed on your document.

40 Chapter 4 Printing tasks

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Printing multiple pages on a single sheet of paper
(N-up printing)

You can select the number of pages you want to print on a single
sheet of paper. If you choose to print more than one page per sheet,
the pages will appear decreased in size and will be arranged on the
sheet in the order that they would otherwise be printed. Specify up to
9 pages per sheet of paper.

Accessing the multiple pages per sheet feature

1 From your software application, access the printer properties.

See “Printer properties (driver).”

EN

2 On the Finishing tab and Document Options, you can specify

the number of Pages per sheet that you would like to have
printed.

Printing multiple pages on a single sheet of paper (N-up printing) 41

Printing booklets

You can print booklets on letter, legal,
executive, or A4 size paper.

1

2

3

1 Load the paper, and then adjust the

paper-output lever to the up position.

2 From your software application,

access the printer properties. See
“Printer properties (driver).” On the

Finishing tab click Booklet
printing, and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from
the paper input tray, and set it aside
until your booklet job is complete.

4 Gather up the pages from side one,

rotate them clockwise, and then
straighten the stack of paper.

Continued on next page.

4

42 Chapter 4 Printing tasks

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5

5 Place the pages from side one back

in the paper input tray. The printed
text should be oriented sideways
and facing toward the back of the
printer. Click OK (on screen). The
printer will finish printing.

6 Fold and staple the pages.

6

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Printing booklets 43

Canceling a print job

A print job can be canceled from a software application or a print
queue:

●

Remove remaining paper from the printer: This will stop the
printer immediately. Use either of the next two options after the
printer is stopped.

●

Software application: Typically, a dialog box will briefly appear
on your screen allowing you the option to cancel the print job.

●

Print queue: If a print job is waiting in a print queue (PC memory)
or print spooler, delete the job there. Go to your Printer screen,
either though the Windows Control Panel (Windows 3.1x) or
through Start, Settings, Printers in Windows 9x & NT 4.0. Double­click on the HP LaserJet 1100 icon to open the window, select
your print job, and then press Delete.

If the control panel status lights continue to blink after a print job has
been canceled, the computer is still sending the job to the printer.
Either delete the job from the print queue or wait until the computer
has finished sending data. The printer will return to the Ready state.

44 Chapter 4 Printing tasks

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Changing print quality settings

Print quality settings affect such things as how light or dark the print
on the page is and the style in which you would like graphics printed.

You can change the settings in printer properties to accommodate the
types of jobs you are printing. The possible settings are as follows:

●

Best Quality

●

Faster Printing

●

LaserJet III Compatibility

●

Custom

●

EconoMode (Save Toner)

These settings can be accessed on the Finishing tab under Print

Quality settings in the printer properties.

Note To change the print quality settings f or all future print jobs, access the

properties through the Start menu in your system tray. To change the
print quality settings only for the current software application use,
access the properties through the Print Setup menu in the application
from which you are printing. See “Printer properties (driver).”

Print using EconoMode (save toner)

An excellent way to extend the life of your toner cartridge is by using
EconoMode. EconoMode uses substantially less toner than normal
printing. The printed image is much lighter, but is adequate for
printing drafts or proofs.

To enable EconoMode, access the printer Properties. On the

Finishing tab under Print Quality, click EconoMode.

Note To enable EconoMode for all future jobs, see “Printer properties

(driver).”

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Changing print quality settings 45

46 Chapter 4 Printing tasks

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Scanning tasks

5

This chapter provides information on the following topics:

●

Scanning to fax

●

Scanning to e-mail

●

Editing scanned text (OCR)

●

Storing scanned text or images

●

Acquiring an image

●

Contrast sensitive originals

●

Enhancing the scanned image

●

Adding annotations to scanned images

●

Canceling scan or copy jobs

Note Scanning with the correct resolution and gray scale settings for your

job is important in order to obtain good results. To learn more about
scanner resolution and gray scale, see “Scanner resolution and gray
scale.” Also, see the online help: “Accessing the online help.”

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47

Scanning to fax

Scan to fax using the Document Assistant or the LaserJet Document
Desktop. You can change the properties for this feature within the
LaserJet Toolbox. See “LaserJet Toolbox.”

Using the Fax feature

1 Load the original with the narrow-side down and the side-to-be-

scanned facing toward the front of the scanner .

2 Adjust the paper guides.
3 Press the Scan button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan
button is pressed.

1 Click Fax in the Document Assistant.
2 The original will scan, and your PC fax software application will

launch automatically and prompt for a sending address. Once
specified, the fax software application will then print
(electronically) the document to the fax port on your PC.

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will
launch automatically and the original will scan.

1 Change the image if necessary: crop, scale, add annotations, and

etc.

2 Click on the image and drag it to the fax icon, or click File, Send

to, and then Fax. Your PC fax software application will launch and

prompt for a sending address. Once specified, the fax software
application will then print (electronically) the document to the fax
port on your PC.

Note If the fax icon is not present or is not active, either you do not have a

fax software application installed on your PC or the application was not
recognized by the scanner software during installation. See the online
help to create a link to your fax software application: “Accessing the
online help.”

48 Chapter 5 Scanning tasks

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Scanning to e-mail

Scan to e-mail using the Document Assistant or the LaserJet
Document Desktop. You can change the properties for this feature
within the LaserJet T oolbox. See “LaserJet Toolbox.”

Using the E-Mail feature

1 Load the original with the narrow-side down and the side-to-be-

scanned facing toward the front of the scanner .

2 Adjust the paper guides.
3 Press the Scan button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan
button is pressed.

1 Click E-Mail in the Document Assistant.
2 The original will scan, and your PC e-mail software application

will launch with the scanned image automatically attached as a
file.

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will
launch automatically and the original will scan.

1 Change the image if necessary: crop, scale, add annotations, and

etc.

2 Click on the image and drag it to the e-mail icon or click File,

Send to, and then E-Mail. Your e-mail software application will

launch with the scanned image automatically attached as a file.

Note If the e-mail icon is not present or is not active, either you do not have

an e-mail software application installed on your PC or the application
was not recognized by the scanner software during installation. See
the online help to create a link to your e-mail software application:
“Accessing the online help.”

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Scanning to e-mail 49

Editing scanned text (OCR)

Use the “Edit” feature to edit text. You can edit faxes , letters, meeting
notes, newspaper clippings, and many other documents. When
editing scanned text, an Optical Character Recognition (OCR)
application will read the text and enable you to import it into a word
processing program where you can make your edits. You can change
the properties for this feature within the LaserJet Toolbox. See
“LaserJet Toolbox.”

Using the OCR feature

1 Load the original with the narrow-side down and the side-to-be-

scanned facing toward the front of the scanner. If possible, load
so that the text is positioned horizontally and upside down;
otherwise, you will need to rotate the image.

2 Adjust the paper guides.
3 Press the Scan button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan
button is pressed.

1 Click OCR in the Document Assistant.
2 The original will scan, and your word processing software

application will launch automatically with the scanned image
optically read and ready to edit.

3 Check the spelling in your document.

50 Chapter 5 Scanning tasks

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Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will
launch automatically and the original will scan.

1 Rotate the image, if necessary.
2 Click on the image and drag it to the word processing icon or click

File, Send to, and then the name of your word processing

application. Your word processing software application will launch
with the scanned image optically read and ready to edit.

3 Check the spelling in your document.

Note If the word processing icon is not present or is not active, either you do

not have a word pr ocessing software applic ati on in st al l ed o n your PC
or the application was not recognized by the scanner software during
installation. See the online help to create a link to your word processing
software application: “Accessing the online help.”

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Editing scanned text (OCR) 51

Storing scanned text or images

Your HP software enables you to quickly store scanned images in a
directory of your choice, saving you time by providing direct access to
your file management system. Store scanned images using the
Document Assistant or the LaserJet Document Desktop. You can
change the properties for this feature within the LaserJet Toolbox.
See “LaserJet Toolbox.”

Using the Store feature

1 Load the original with the narrow-side down and the side-to-be-

scanned facing toward the front of the scanner .

2 Adjust the paper guides.
3 Press the Scan button on the scanner.

Windows 9x & NT 4.0

The Document Assistant will launch automatically after the Scan
button is pressed.

1 Click Store in the Document Assistant.
2 The original will scan, and your word processing software

application will launch automatically with the scanned image
stored on the desktop.

Continued on next page.
3 Change the image if necessary: crop, scale, add annotations, and

etc.

4 Drag the image to the directory of your choice located on the left

side of the LaserJet Document Desktop, or click File, Move, and
then select a directory to store the file.

Windows 3.1x

After the Scan button is pressed, the LaserJet Document Desktop will
launch automatically and the original will scan.

1 Change the image if necessary: crop, scale, add annotations, and

etc.

2 Click on the image and drag it to the directory of your choice

located on the left side of the LaserJet Document Desktop, or
click File, Move, and then select a directory to store the file.

52 Chapter 5 Scanning tasks

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Acquiring an image

You can start a scan from the HP LaserJet Document Desktop. You
can also acquire an image from any TWAIN-compliant device, such
as a TWAIN-compliant digital camera or scanner (other than the
Copier/Scanner). The online help provides more information on how
to acquir e an image. See “Accessing the online help.”

Contrast sensitive originals

If scanning or copying an original that has a
colored background and text that does not stand
out very well, you may need to adjust the contrast.
For example, if you scan or copy a yellow receipt
with light-gray print, the text may not be legible.
Increase the contrast (darken the text) to make the
text more legible.

Accessing the contrast feature

Scanning

●

Using the Document Assistant: Click the More >> button.

●

Using the LaserJet Document Desktop: Select the Tools tab,
select Image Enhancement, and then Contrast.

EN

Copying

●

Quick Copies: From the Document Assistant click the Tools
button, and then click Quick Copy Settings. These settings will
remain for all Quick Copies until changed.

●

Full featured copies: Open the Copier Control Panel.

Acquiring an image 53

Enhancing the scanned image

You can make enhancements to scanned images using the LaserJet
Document Desktop:

●

Rotate and flip

●

Straighten

●

Invert

●

Sharpen

●

Clean

●

Convert to gray scale

●

Adjust contrast

●

Crop

Note The online help provides instructions on how to use these features. See

“Accessing the online help.”

Accessing image enhancement features

From the LaserJet Document Desktop, click Tools, and then click
Image Enhancement.

54 Chapter 5 Scanning tasks

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Adding annotations to scanned images

HP software enables you to modify and create annotations on your
scanned images. You can do any of the following to your scanned
image:

●

Add text

●

Add sticky notes

●

Highlight text or graphics

●

Rubber stamp the image (for example: “confidential”)

●

Draw lines and arrows

Note The online help provides instructions on how to use these features. See

“Accessing the online help.”

Accessing the annotation features

From the LaserJet Document Desktop, click Tools, and then click
Annotations.

Note To change the annotations settings, click Tools, and then click

Annotation Properties.

Canceling scan or copy jobs

●

Cancel copy jobs by pressing both buttons on the scanner control
panel simultaneously.

●

Click cancel in the dialog box on the PC screen.

EN

Adding annotations to scanned images 55

56 Chapter 5 Scanning tasks

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6

Copying tasks

This chapter provides information on the following topics:

●

Copy overview

●

Making Quick Copies

●

Using the Copier Control Panel

●

Canceling copy jobs

EN

57

Copy overview

There are two methods you can use to make copies:

●

Making Quick Copies

●

Using the Copier Control Panel

Each method is intended to be used for different purposes.

Making Quick Copies

Quick Copies enable you to quickly make a single copy of a document
(up to 20 pages), and your PC does not hav e to be turned on. You can
change the default Quick Copy settings, if necessary, to yield the best
looking copies for the type of original you copy most. These settings
will be applied to every Quick Copy job until you change them.

Note For making multiple copies or copies that differ from your most common

type of original, use the Copier Control Panel. See “Using the Copier
Control Panel.”

See “Quick Copy settings” or the online help for more information on
changing the default Quick Copy settings. See “Acces sing the onl ine
help.”

1 Ensure the printer is loaded with paper.
2 Load the original document (up to 20 pages) in the scanner paper

input tray with the narrow side down and the side-to-be­copied facing toward the front of the scanner. Adjust the
paper guides to fit the original. See “Loading Copier/Scanner
originals.”

3 Adjust the paper output lever on the printer to accommodate the

copy job. Use the paper output bin (lever up) if you are copying to
standard weight media. Use the straight-through output path
(lever down) if you are copying heavy media.

4 Press the Copy button on scanner.

58 Chapter 6 Copying tasks

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Quick Copy setti ngs

You can change the default Quick Copy settings. Quick Copy settings
will remain the same for all future Quick Copy jobs, even when the PC
is turned off, until you change the defaults again (the PC must be
turned on to change the settings). Quick Copy settings include the
following:

●

Type of originals (combination, text, or photograph)

●

Paper size (select the size of your most common original to be
copied)

●

Contrast

Accessing the Quick Copy settings

●

WIndows 9x & NT 4.0:

• Document Assistant: Click Tools, and then Quick Copy

Settings.

• Program Group: Click Start, Programs, HP LaserJet 1100,

and then Quick Copy Settings.

●

Windows 3.1x: From the Progr am Manager, double-click the
HP LaserJet 1100 icon, and then double-click Quick Copy
Settings.

EN

Making Quick Copies 59

Using the Copier Control Panel

Use the Copier Control Panel when you wish to do any of the
following tasks with your original to be copied:

●

Print multiple copies of the same document (load up to 20 pages)

●

Deskew

●

Remove speckles

●

Specify the type of original (the software automatically selects
optimum settings for the type of original you specified)

●

Scale the image

●

Adjust the contrast

Note The online help provides instructions on how to use these features. See

“Accessing the online help.”

Accessing the Copier Control Panel

Access the Copier Control Panel from the following locations:

Windows 9x & NT 4.0

●

Document Assistant: Click Copy.

●

Program Gr oup: Click Start, Programs, HP LaserJet 1100, and
then Copier Control Panel.

Windows 3.1x

●

LaserJet Document Desktop: Click Tools, and then Copier
Utility.

Canceling copy jobs

Cancel copy jobs by pressing both buttons on the scanner control
panel simultaneously.

60 Chapter 6 Copying tasks

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Managing the toner

7

cartridge

This chapter provides information on the following subjects:

●

HP toner cartridges

●

Redistributing toner

●

Changing the toner cartridge

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61

HP toner cartridg es

HP policy on non-HP toner cartridges

Hewlett-Packard Company cannot recommend use of non-HP toner
cartridges, either new, refilled, or remanufactured. Since they are not
HP products, HP cannot influence their design or control their quality.

Note Warranty does not apply to defects resulting from software, interfacing,

parts, or supplies not supplied by HP.

Toner cartridge storage

Do not remove the toner cartridge from its package until you are
ready to use it. The shelf life of a cartridge in an unopened package is
approximately 2.5 years. The shelf life of a cartridge in an opened
package is approximately 6 months.

CAUTION To prevent damage to the toner cartridge, do not expose it to light for

more than a few minutes.

Toner cartridge life e xpectancy

The life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an
HP LaserJet 1100 toner cartridge lasts an average of 2,500 pages.
This assumes the print density is set to 3 and EconoMode is off.
(These are the default settings.)

Recycling toner cartridges

To install a new HP toner cartridge, see “Changing the toner
cartridge” or follow the instructions included in the toner cartridge
box. Also, see the recycling information on the toner cartridge box
and “HP Cartridge Recycling Program information.”

Saving toner

To save toner, select the EconoMode option in your printer properties
settings. EconoMode (Save Toner) allows the printer to use less toner
on each page. Selecting this option will extend the life of the toner
cartridge and reduce your cost per page, but will reduce print quality.
See “Print using EconoMode (save toner).”

62 Chapter 7 Managing the toner cartridge

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Redistributing toner

When toner is low, faded or light areas
may appear on a printed page. You may
be able to temporarily improve print
quality by redistributing the toner. The
following procedure may allow you to
finish the current print job before
replacing the toner cartridge.

Note

If the scanner is attached, it may be
necessary to move the printer to the
edge of the work space before opening
the printer door in order to get the full
range of motion.

1

2

3

1 Open the printer door and remove

the toner cartridge from the printer.

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Co ver it with a sheet of
paper.

2 Gently shake the toner cartridge

from side-to-side to redistribute the
toner.

CAUTION

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.

3 Reinsert the toner cartridge into the

printer and close the printer door.

If the print remains light, install a new
toner cartridge. See “Changing the t oner
cartridge.”

EN

Redistributing toner 63

Changing the toner cartridge

1

2

3

To change the toner cartridge, follow the
instruction s bel ow:

Note

If the scanner is attached, it may be
necessary to move the printer to the
edge of the work space before opening
the printer door in order to get the full
range of motion.

1 Open the printer door and remove

2 Remove the new toner cartridge

the old toner cartridge. See
“Recycling toner cartridges” for
recycling informatio n.

from the packaging, and then gently
shake it from side to side in order to
distribute the toner evenly inside the
cartridge.

4

5

64 Chapter 7 Managing the toner cartridge

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Co ver it with a piece of
paper.

3 Bend the tab on the right side of the

cartridge to break it loose.

CAUTION

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.

4 Pull the tab until all the tape is

removed from the cartridge.

5 Insert the toner cartridge in the

printer. Be certain that the toner is
firmly in position, and then close the
printer door.

EN

Troubleshooting the

8

Note See HP’s Web site for software and printer driver updates, frequently

printer

This chapter provides information on the following subjects:

●

Finding the solution

●

Improving print quality

●

Cleaning the printer

●

Clearing printer paper jams

●

Resetting the printer

asked questions, and additional troubleshooting information. See
“Online services” for your specific Web address.

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65

Finding the solution

Use this section to find the solution to common printer problems. For
copying or scanning problems, see “Findi ng the so luti on ” in the
scanner troubleshooting chapter.

Pages did not print . . .

●

Light patterns: What light pattern is displayed on the printer
control panel? See “Printer light patterns.”

●

Error messages on screen: Is there a message on the screen?
See “Error messages on screen.”

●

Paper handling: Is paper being pulled into the printer
incorrectly? Are there paper jams? See “Paper handling
problems.”

Pages printed; however . . .

●

The print quality was poor: See “Improving print quality.”

●

The printed pages do not always appear the same as the
screen (print preview): See “Printed page is different than what

appeared on screen.”

66 Chapter 8 Troubleshooting the printer

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Printer light patterns

Light status legend

Symbol for “light off”
Symbol for “light on”

Symbol for “light blinking”

Control panel light messages

Light status Condition of the printer Action

Po werSave mo de
(or the printer is off)

The printer uses PowerSave
mode to conserve energy.

Ready

The printer is ready to print.

Processing

The printer is receiving or
processing data.

Pressing the Go button on the print er control
panel or printing will awaken the printer from
PowerSave mode. Check the power cord if
the above actions do not generate a
response (and the power switch if your
printer is powered with 220-240 volts).

No action is necess ary; howe v er, if y ou pre ss
and release the Go button on the printer
control panel, a self-test page will print.

Wait for the job to print.

EN

Buffered data

The printer memory is retaining
unprinted data.

Manual feed

The printer is in manual feed
mode.

Press and release the Go button on the
printer control panel to print the remaining
data.

Check that you have loaded the correct
paper, then press and release the Go button
on the printer control panel to print. Manual
feed is controlled by the software. If you do
not want to be in manual feed mode, change
the setting from your printer properties. See
“Printer properties (driver).”

Finding the solution 67

Control panel light messages (continued)

Light status Condition of the printer Action

Door open, no toner cartridge,
or paper jam

The printer is in an error state.

Paper out

The printer is out of paper.

Memory out

The printer ran out of memory in
the middle of a print job.

Reset/Printer initialization

The printer memory is being
reset and all previously sent
print jobs are being purged. Or,
a printer initialization is taking
place. All lights blink for 1 /2 of a
second or longer if initializing.

Check the following:

● The printer door is closed.

● The toner cartridge is correctly installed

in the printer. See “Changing the toner
cartridge.”

● There are no paper jams. See “Clearing

printer paper jams.”

Load paper into the printer. See “Loading
paper into the printer.”

The page being printed may have been too
complex for the memory capacity of the
printer.

● See “Memory (DIMMs)” to add memory.

● Press and release the Go button to print.

No action is necessary. However, you can
reset the printer if you p ress an d hold th e Go
button for 5 seconds.

Fatal error

All lights are on.

68 Chapter 8 Troubleshooting the printer

● Reset the printer.

● Turn the printer off and then back on.

● Contact HP Support. See “HP Support.”

EN

Error messages on screen

Error messages on screen

Error Message Solution

Printer not responding/
error writing to LPT1

Cannot access port (in
use by another
application)

Verify the following:

● Ready light is on.

● Power cord and parallel cable are correctly

connected.

Try the following:

● Disconnect and reconnect the power cord

and parallel cable at both ends.

● Use another IEEE-1284 compliant parallel

cable.

There is a device conflict. This can occur if
another printer connected to your computer is
running status software. The status software
dominates the parallel port on the computer and
will not allow the HPLaserJet 1100 to access the
port.

Try the following:

● Disable all status windows for other printers.

● Verify the port setting is correct for the

printer. Access the printer properties; see
“Printer properties (driver).” The port settings
can be accessed under the properties
Details tab in the Printer Properties screen.

EN

Finding the solution 69

Error messages on screen (continued)

Error Message Solution

Illegal operation/General
protection fault/Spool 32
error

This error indicates that a problem occurred in
Windows with your computer system resources
(memory or hard disk).
To clear this error, restart your PC.

To help prevent this error from occurring in the
future, use some or all of the following
recommendations:

● Run fewer applications at the same time.

Close (rather than minimize) the ap pl ica tio ns
that you are not using at the current time.
Programs such as screen savers, virus
checkers, status software, fax/answering
software, and menu programs use the
resources that you might need in order to
print.

● Avoid performing memory intensive tasks

such as sendin g a fax or running a video clip
while printing.

● Delete all temp (“file_name.tmp”) files from

the Temp subdirectories. For example, the
subdirectory C:\Windows\Temp.

● Pr int at 300 dpi rather than 600 dpi.

● Us e an alternate print driver (printer

software), such as software for the
HP LaserJet III. Note: Using a different driver
will remov e acc es s to some product features .

70 Chapter 8 Troubleshooting the printer

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Paper handling problems

Paper handling problems

Problem Solution

Pap er jam ● Verify you are printing with paper that meets

specifications. See “Printer paper
specifications.”

● Verify you are printing with paper that is not

wrinkled, folded, or damaged.

● See “Clearing printer paper jams.”

Print is skewed
(crooked )

More than one sheet of
paper feeds through
the printer at one time

Printer does not pull
paper from the paper
input tray

Printer made my paper
curl

The printer does not
output the printed
paper to the correct
path

● Adjust the paper guides to the width of the

paper being printed and try reprinting. See
“Printer paper guides” or “Loading paper into
the printer.”

● See “Page skew. ”

● The paper input tray may be overfilled. See

“Loading paper into the printer.” V erify the paper
is not wrinkled, folded, or damaged.

● Verify the printer is not in Manual Feed mode.

See “Printer light patterns.”

● The pickup roller ma y be dirty or damaged. See

“Cleaning the pickup roller” or “Changing the
pickup roller.”

● Adjust the paper output lever to the down

position to print using the straight-through
output path. See “Printer paper output paths” or
“Printing media.”

● See “Curl or wav e.”

Adjust the paper output lever to reflect your desired
paper output path. See “Printer paper output paths.”

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Finding the solution 71

Printed page is different than what appeared on screen

Printed page problems

Problem Solution

Print job prints
extremely slow

Garbled,
incorrect, or
incomplete text

The maximum spee d of the printer is 8 pages per m in u te,
which cannot be e xceeded . This speed is m easured using
“Letter” sized paper. “Letter” is a U .S . standard paper size ,
which is smaller than Europea n A4. Your print job may be
very complex. Try the followin g:

● Reduce the complexity of your document (reduce the

number of multiple graphics, and etc.).

● Change setting in the printer properties to “Faster

Printing.” See “Printer properties (driver).”

● Add printer memory. See “Installing DIMMs

(memory).”

The parallel cable may be loose or defective. Try the
following:

● Disconnect the parallel cable and reconnect it.

● Try printing a print job that you know works.

● If possible, attach the cable and printer to another

computer and try printing a print job that you know
works.

● Try using a new IEEE-1284 compliant parallel cable.

See “Accessories and ordering information.”

The wrong printer driver may have been selected while
installing the software. Verify the HP LaserJet 1100 is
selected in the printer properties.

The software application may be malfunctioning. Try
printing from another software application.

72 Chapter 8 Troubleshooting the printer

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Printed page problems (continued)

Problem Solution

Missing graphics
or text

Page format
changed

The file may have blank pages. Try the following:

● Check the file to make sure that your file does not

contain blank pages.

The graphic settings in the printer properties may not be
correct for the type of job you are printing:

● T ry a different graphi c se tting i n the printer pr operties.

To acces s the printer properties, see “Printer
properties (driver).”

The printer driver may not work f o r the ty pe of job you are
printing.

● Try using a different printer driver (software) such as

the driver for the HP LaserJet III. Note: Using a
different driver will remove acces s to some pr od uct
features.

If the document was created while using an older or
different printer driver (printer software) or the printer
properties settings in the software are different, the page
format may change when trying to print using your new
printer driver or settings. To help eliminate this problem,
try the following:

● Create documents and print them using the same

printer driver (printer software) and printer property
settings regardless of the HP LaserJet printer to
which you are printing.

● Change your printer property settings. Try changing

resolution, paper size, font settings, and other
settings. See “Printer properties (driver).”

EN

Graphics quality The graphics sett ings ma y be uns uitab le f or y our print job .

● Check graphic settings in the printer properties and

adjust them as necessary, such as resoluti on. See
“Printer properties (driver).”

● Try using a different printer driver (software) such as

the driver for the HP LaserJet III. Note: Using a
different driver will remove acces s to some pr od uct
features.

Finding the solution 73

Improving print quality

This section provides information on the following topics:

●

Image defect examples

●

Correcting print defects

Image defect examples

Light print or fade DropoutsToner specks

74 Chapter 8 Troubleshooting the printer

Toner smearGray backgroundVertical lines

EN

Loose toner

Vertical repetitive
defects

Misformed
characters

Page skew Curl or wave Wrinkles or

creases

EN

Improving print quality 75

Correcting print defects

Light print or fade

●

The toner supply is low. You may be able to temporarily extend
the toner cartridge life. See “Managing the toner cartridge.”

●

The paper may not meet HP’s paper specifications (for example,
the paper is too moist or too rough). See “Printer paper
specifications.”

●

If the whole page is light, the print density adjustment is too light
or EconoMode may be on. Adjust the print density and disable
EconoMode within the printer properties. See “Print using
EconoMode (save toner).”

Toner specks

●

The paper may not meet HP’s paper specifications (for example,
the paper is too moist or too rough). See “Printer paper
specifications.”

●

The printer may need to be cleaned. See “Cleaning the printer” or
“Cleaning the printer paper path.”

Dropouts

●

A single sheet of paper may be defective. Try reprinting the job.

●

The moisture content of the paper is uneven or the paper has
moist spots on its surface. Try printing with new paper. See
“Printer paper specifications.”

●

The paper lot is bad. The manufacturing processes can cause
some areas to reject toner. Try a different kind or brand of paper.

●

The toner cartridge may be defective. See “Managing the toner
cartridge.”

Note If these steps do not correct the problem, contact an HP-authorized

dealer or service representative.

Vertical lines

●

76 Chapter 8 Troubleshooting the printer

The photosensitive drum inside the tone r cartridge has pro bably
been scratched. Install a new HP toner cartridge. See “Changing
the toner cartridge.”

EN

Gray background

●

Decrease the print density setting. This will decrease the amount
of background shading. Access this setting under “Printer
properties (driver).”

●

Change the paper to a lighter basis weight. See “Printer paper
specifications.”

●

Check the printer’s environment; very dry (low humidity)
conditions can increase the amount of background shading.

●

Install a new HP toner cartridge. See “Cha nging the tone r
cartridge.”

Toner smear

●

If toner smears appear on the leading edge of the paper, the
paper guides may be dirty. Wipe the paper guides with a dry, lint­free cloth. See “Pr i nte r co mpo nent s” or “Cleaning the printer.”

●

Check the paper type and quality.

●

Try installing a new HP toner cartridge. See “Changing the toner
cartridge.”

Loose toner

●

Clean the inside of the printer. See “Cleaning the printer.”

●

Check the paper type and quality. See “Printer paper
specifications.”

●

Try installing a new HP toner cartridge. See “Changing the toner
cartridge.”

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Vertical repetitive defects

●

The toner cartridge may be damaged. If a repetitive mark occurs
at the same spot on the page, install a new HP toner cartridge.
See “Changing the toner cartridge.”

●

Internal parts may have toner on them. See “Cleaning the
printer.” If the defects occur on the back of the page, the problem
will likely be corrected after a few more printed pages.

Improving print quality 77

Misformed characters

●

If characters are improperly formed, producing hollow images, the
paper stock may be too slick. Try a different paper. See “Printer
paper specifications.”

●

If characters are improperly formed, producing a wavy effect, the
laser scanner may need service. Verify that characters are
improperly formed on a self-test page. If so, contact an HP­authorized dealer or service representative. See “Service and
support.”

Page skew

●

Make sure the paper or other media is loaded correctly and that
the guides are not too tight or too loose against the paper stack.
See “Loading paper into the printer.”

●

The paper input bin may be too full. See “Loading paper into the
printer.”

●

Check the paper type and quality. See “Printer paper
specifications.”

Curl or wave

●

Check the paper type and quality. Both high temperature and
humidity will cause paper to curl. See “Printer paper
specifications.”

●

The paper may have sat for too long in the paper input tray. Turn
over the stack of paper in the tray. Also, try rotating the paper
180° in the paper input tray.

●

Try printing using the straight-through output path. See “Printer
paper output paths.”

Wrinkles or creases

●

78 Chapter 8 Troubleshooting the printer

Make sure that paper is loaded properly. See “Loading paper into
the printer.”

●

Check the paper type and quality. See “Printer paper
specifications.”

●

Try printing using the straight-through output path. See “Printer
paper output paths.”

●

Turn over the stack of paper in the tray or try rotating the paper
180° in the input tray.

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Cleaning the printer

During the printing process, paper, toner , and dust particles can
accumulate inside the printer. Over time, this buildup can cause print
quality problems, such as toner specks or smearing. The printer has
two cleaning modes that can correct and prevent these types of
problems:

●

Cleaning the toner cartridge area

●

Cleaning the printer paper path

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Cleaning the printer 79

Cleaning the toner cartridge area

1

2

3

Cleaning the toner cartridge area is not
necessary on a regular basis. Before
cleaning, look for excessive toner in the
compartment.

WARNING!

Before cleaning the printer, turn the
printer off by unplugging the power cord,
and then wait for the printer to cool.

1 Turn the printer off by unplugging it,

and then wait for the printer to cool.

2 Open the printer door and remove

the toner cartridge.

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Co ver it if necessary. Also,
do not touch the black-sponge, transfer
roller inside the printer. By doing so, you
can damage the printer.

4

5

80 Chapter 8 Troubleshooting the printer

3 With a dry, lint-free cloth, wipe any

residue from the paper path area
and the toner cartridge cavity.

4 Replace the toner cartridge and

close the printer door.

5 Plug the power cord back into the

printer.

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Cleaning the printer paper path

This process uses copier-grade paper to remove dust and toner from

the paper path. Do not use bond or rough paper. Use this process if
you are experiencing toner specks or dots on printouts. This process
will produce a page with toner debris, which should be discarded.

1 Ensure the printer is loaded with paper.
2 Ensure the printer is in the Ready state.
3 Press and hold the GO button for 20 seconds (if released before

20 seconds the printer will perform a reset). Paper will feed
through the printer.

Note After holding the GO button for 20 seconds, each of the three printer

lights will blink until the cleaning process is complete.

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Cleaning the printer 81

Clearing printer paper jams

Occasionally , paper becomes jammed during a print job. Some of the
causes include the following:

●

The paper input trays are loaded improperly or overfilled. See
“Loading paper into the printer.”

●

The paper output path is changed during rather than before a
print job.

●

Media that does not meet HP specifications is used. See “Printer
paper specifications.”

Note Always remo ve all paper from the paper input tra y and straighten

the stack when new paper is added. This helps prevent multiple

sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.

You will be notified of a paper jam by an error in the software and the
printer control panel lights. See “Printer light patterns.”

Typical paper jam locations

●

Toner cartridge area: See “Removing a jammed page.”

●

Paper input tray areas: If the page is still sticking out of the
paper input tray, pull the page from the paper input tray until it is
fully removed. If the page cannot be removed in this way, see
“Removing a jammed page.”

●

Paper output path s: If the page is sticking out of the paper
output bin or path, pull it until it is fully removed. If the page
cannot be removed in this way, see “Removing a jammed page.”

Note Loose toner may remain in the printer after a paper jam. This will clear

after a few sheets have printed.

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Removing a jammed page

If the scanner is attached to the printer,
you may need to pull the printer to the
edge of the work space so the door
hangs over the edge to enable full door
extension.

1

2

1 Open the printer door. If the paper

can be removed without removing
the toner cartridge, do so; see step

3. Otherwise, continue with step 2.

2 Remove the toner cartridge and

place it aside, covering it with a
sheet of paper.

CAUTION

Paper jams in this area may result in
loose toner on the page. If you get any
toner on your clothes, wash them in cold
water. Hot water will permanently set the

toner into fabric.

CAUTION

To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes. Cover it with a
sheet of paper.

Continued on next page.

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Clearing printer paper jams 83

3

3 With both hands, grasp the side of

the paper that is most visible (this
includes the middle) and then
carefully pull it free from the printer.

Note

If the paper tears, see “Paper jam:
removing torn pieces of paper.”

4

4 When the jammed paper has been

removed, replace the toner cartridge
and close the printer door.

Note

If you had to move the printer to the edge
of the desk to accommodate the
scanner, check the printer cable and
power connections to ensure they are
securely fastened.

You may need to reset the printer after
clearing a paper jam. See “Resetting the
printer.”

Note

Remove all paper from the paper input
tray and straighten the stack when new
paper is added.

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Paper jam: remov ing torn pieces of paper

1

2

Sometim es a piec e of jamm ed paper c an
tear when being removed. Use the
following procedure to remove any small
pieces of paper left in the printer.

1 Make sure the toner cartridge is

installed and the printer door is
closed.

2 Turn the printer off and then back on.

As the printer restarts, the rollers will
advance the piece(s) of paper.

Note

Printers powered by 220-240 volts can
be turned off and on with the switch. See
“Turning the power off.”

3

4

5

3 Open the printer door and remove

the toner cartridge.

4 Remove the piece(s) of paper.
5 Reinstall the toner cartridge and

close the printer door.

If the paper does not come out, repeat
steps 1 through 5.

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Clearing printer paper jams 85

Changing the pickup roller

If the printer regularly mispicks (no paper
is fed through or more than one sheet
feeds through), you may need to change
or clean the pickup roller. See
“Accessories and ordering information”
to order a new pickup roller.

1

2

3

1 Unplug the power cord from the

printer, and then allow the printer to
cool.

2 Open the door and remove the toner

cartridge.

3 Locate the pickup roller.
4 Rotate the bottom of the pickup roller

towards the front of the printer.

Continued on next page.

4

86 Chapter 8 Troubleshooting the printer

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5

5 Gently pull the pickup roller straight

out.

6 Position the new part within the slot

of the old pickup roller.

7 Rotate the bottom of the new pickup

roller towards the back of the printer
until it snaps into place.

6

8 Use the eraser end of a pencil to

press the spring arm behind the
white cam roller.

WARNING!

Failure to complete this procedure can
cause damage to the printer.

7

9 Reinstall the toner cartridge and

close the printer door.

Note

Plug the printer in to turn it back on.

8

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9

Clearing printer paper jams 87

Cleaning the pickup roller

If you wish to clean the pickup roller
rather than replace it, follow the
instruction s bel ow:

Remove the pickup roller as described in
“Changing the pickup roller.”

1

2

3

1 Dab a lint- free cloth in isopropyl

alcohol, and then scrub the roller.

WARNING!

Alcohol is flammable. Keep the alcohol
and cloth away from open flame. Allow
alcohol to dry completely before closing
the printer and plugging in the power
cord.

2 Using a dry, lint-free cloth, wipe the

pickup roller to remove loosened
dirt.

3 Allow the pickup roller to completely

dry before reinstalling it in the
printer.

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Resetting the printer

To reset the printer, press and hold the Go button on the printer
control panel for 5 seconds.

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Resetting the printer 89

90 Chapter 8 Troubleshooting the printer

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