HP 1100 User Manual

HP

LaserJet

1100

User
Guide

HP LaserJet 1100 Printer

User Guide _________________

© Copyright Hewlett­Packard Company 2002

All Rights Reserved.
Reproduction,
adaptation, or translation
without prior written
permission is prohibited,
except as allowed under
the copyright laws.

Publication number:
C4224-90967
Second Edition: January,
2002

Warranty

The information
contained in this
document is subject to
change without notice.

Hewlett-Packard makes
no warranty of any kind
with respect to this
information.
HEWLETT-PACKARD
SPECIFICALLY
DISCLAIMS THE
IMPLIED WARRANTY
OF MERCHANTABILITY
AND FITNESS FOR A
PARTICULAR
PURPOSE.

Hewlett-Packard shall not
be liable for any direct,
indirect, incidental,
consequential, or other
damage alleged in
connection with the
furnishing or use of this
information.

Trademark Credits

Adobe is a trademark of
Adobe Systems
Incorporated.

CompuServe is a U.S.
trademark of
CompuServe, Inc.

Windows and Windows
NT are U.S. registered
trademarks of Microsoft
Corporation.

E

NERGY STAR

is a U.S.
registered service mark
of the U.S. En vironmental
Protection Agency.

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.

Contents

1 Getting to know the printer

Printer features and benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Print with excellent quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2

Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Printer door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8

Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer online help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

EN

2 Printing media

Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Contents i

3 Printing tasks

Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Printing on both sides of the paper (manual duplexing) . . . . . . . .23

Manual duplex using the paper output bin (standard). . . . . . .24

Manual duplex (special) heavy-media, card stock . . . . . . . . .25

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .26

Printing multiple pages on a single sheet of paper

(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Accessing the multiple pages per sheet feature . . . . . . . . . . .27

Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Print using EconoMode (save toner). . . . . . . . . . . . . . . . . . . . . . .31

4 Managing the toner cartridge

HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . .34

Toner cartridge storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .34

Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

ii Contents

5 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Printed page is different than what appeared on screen . . . .44

Improving print quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Cleaning the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .52

Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .53

Clearing printer paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .57

Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

EN

6 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . .65

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Customer Support and product repair assistance

(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

European Customer Support Center . . . . . . . . . . . . . . . . . . .68

Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Obtaining software utilities and electronic information . . . . . .72

HP direct ordering for accessories or supplies . . . . . . . . . . . .73

HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . . .73

HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . .75

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Environmental Product Stewardship Program . . . . . . . . . . . . . . .83

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . .83

Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . .87

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . .88

EN

Appendix B Paper specifications

Printer paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .90

Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . .95

Appendix C Memory (DIMMs)

Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

iii

Appendix D Warranty and licensing

Hewlett-Packard software license agreement. . . . . . . . . . . . . . .104

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . .106

Limited warranty for toner cartridge life. . . . . . . . . . . . . . . . . . . .108

Appendix E Accessories and ordering information
Index

iv Contents

EN

Getting to know the

1

Note For installation instructions, see the “HP LaserJet Quick Reference

printer

This chapter provides information on the following topics:

●

Printer features and benefits

●

Printer components

●

Choosing paper and other media

●

Loading paper into the printer

●

Turning the power off

●

Voltage conversions

●

Accessing printer properties (driver) and help

●

Printing a self-test page

Guide” that came with your printer.

EN

1

Printer features and benefits

Congratulations on the purchase of your new printer. You can . . .

Print with excellent quality

●

Print at 600 dots per inch (dpi) with Resolution Enhancement

technology (REt).

Save money

●

Use EconoMode to save toner.

●

Print on both sides of the paper to save paper (manual

duplexing).

●

Print multiple pages on a single sheet of paper to save paper

(N-up printing).

Create professional documents

●

Protect your documents by using Watermarks such as

“confidential.”

●

Print Booklets. This feature enables you to easily print the pages

required to create cards or books. Once printed, all you have to

do is fold and staple the pages.

●

Print the first page on different paper/media than the following

pages.

2 Chapter 1 Getting to know the printer

EN

Printer components

1. Printer control panel

2. Paper supports

3. Paper input tray

4. Single-sheet paper input tray (prior ity feed)

5. Paper guides

6. Paper-output lever

7. Straight-through output path

8. Printer door

9. Paper output bin

1. Power switch (220-240 volt printers)

2. Power receptacle

3. Memory door

4. Parallel port

2

1

9

8

7

3

4

5

6

EN

4

3

2

1

Printer components 3

Printer control panel

The printer control panel is comprised of two lights and one lighted
button. These lights produce patterns that identify the status of your
printer.

Go button and light

Ready light

Attention light

●

Go button and light: Press and release to print a self-test page

or when in manual-feed mode, or press and hold for 5 seconds to

reset the printer.

●

Ready light: Indicates the printer is ready to print.

●

Attention light: Indicates printer initialization, reset, and errors.

Note See “Printer light patterns” for functional descriptions of all the light

patterns.

4 Chapter 1 Getting to know the printer

EN

Printer paper input trays

Rear paper input tray

The paper input tray located closest to the back of the printer can hold
up to 125 sheets of 20 lb. paper or it can hold multiple envelopes.

Front (single-sheet) paper input tray

The single-sheet paper input tray should be used when feeding single
pages or media such as envelopes. You can print the first page on
different media than the rest using the single-sheet paper input tray.

Note The printer will automatically (priority feed) print from the single-sheet

paper input tray before printing from the paper input tray.

EN

Printer paper guides

Both input trays have paper guides. Paper guides are used to ensure
the paper is correctly fed into the printer and that the print is not
skewed (crooked text on the page). When loading paper, adjust the
paper guides to match the width of the paper being printed.

Printer components 5

Printer paper output paths

Paper output bin

The paper output bin is located on the front of the printer. Printed
paper will be collected here in the correct sequence when the paper­output lever is in the up position. Use the output bin when printing
large, collated documents or when copying documents s o that the
original is separated from the copies.

Straight-through paper output path

The straight through paper output path is useful when printing
envelopes, transparencies, heavy media, or anything that tends to
curl when printed. Printed paper will stack in rev erse order with the
paper-output lever down.

6 Chapter 1 Getting to know the printer

EN

Printer door

Open the printer door to access the toner cartridge, clear jams, and
clean the printer. The printer door is located on the front of the printer.
Open and close the printer door by firmly grasping the top left and
right sides of the printer door and pulling it towards you.

Note If the scanner is attached, it may be necessary to move the printer to

the edge of your workstation before opening the printer door in order
to get the full range of motion.

EN

Printer components 7

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You
can print on a variety of print media, such as paper (including up to
100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media. Properties such as weight,
grain, and moisture content are important factors, affecting printer
performance and quality. To achieve the best possible print quality ,
use only high-quality paper designed for laser printers. See “Printer
paper specifications” for detailed paper and media specifications.

Note Always test a s ample of paper before pur chasing large quantities.

Your paper supplier should understand the requirements specified in
the HP LaserJet Printer Family Paper Specification Guide (HP part
number 5021-8909). See “Printer paper specifications.”

●

Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)

●

Minimum supported paper size: 76 by 127 mm (3 by 5 in.)

8 Chapter 1 Getting to know the printer

EN

Loading paper into the printer

Paper should be loaded with the top down and the side-to-be printed
facing forward. Always adjust the paper guides to prevent jams and
skewing.

CAUTION Attempting to print on paper that is wrinkled, folded, or damaged in any

way may cause a jam to occur. See “Printer paper specifications.”

Note Always remo ve all paper from the paper input tra y and straighten

the stack when new paper is added. This helps prevent multiple

sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.

Specific types. . .

●

Transparencies: Load transparencies with the top down and the

side-to-be-printed facing toward the front of the printer. See

“Printing transparencies.”

●

Envelopes: Load with the narrow, stamp side down and the side-

to-be-printed facing toward the front of the printer. See “Printing

envelopes.”

●

Labels: Load with the top down and the side-to-be-printed facing

toward the front of the printer. See “Printing labels.”

●

Letterhead: Load with the top down and the side-to-be-printed

facing toward the front of the printer. See “Printing letterhead.”

●

Cards: Load with the narrow side down and the side-to-be-

printed facing toward the front of the printer. See “Printing cards.”

EN

Loading paper into the printer 9

Turning the power off

Printers that require 100-127 volts of power must be unplugged to
turn the power off. Printers that require 220-240 volts can be switched
off (the switch is located on the left side of the power plug) or
unplugged.

Note To ensure safety when working inside the printer for any reason, it is

best to unplug the printer.

Voltage conversions

HP LaserJet printers are manufactured to different specifications for
different countries. Because of these differences, HP does not
recommend transporting products sold within the United States to
another country.

In addition to the concerns about the differing power system voltages,
the country of final destination may have different import and export
restrictions, power frequencies, and regulatory requirements.

Note The HP LaserJet family printers must be serviced by an authorized

repair depot or reseller within the country where the printer was
originally purchased.

Because of the different specifications and warranty coverage
limitations, Hewlett-Packard does not offer a conversion, or support
the conversion, of U.S. v er s i on HPLaserJet fam i ly p rint er s for fore ig n
use. We advise those customers planning to transport equipment
outside the United States to purchase the products in the country of
final destination.

10 Chapter 1 Getting to know the printer

EN

Accessing printer properties (driver) and help

This section provides information on the following topics:

●

Printer properties (driver)

●

Printer online help

Printer properties (driver)

Printer properties control the printer and allow you to change default
settings, such as paper size, printing on both sides of the page
(manual duplexing), printing multiple pages on a single sheet of paper
(N-up printing), resolution, watermarks, and printer memory. You can
access the printer properties in two ways:

●

Through the software application from which you are printing.

(Change settings for current software application use.)

●

Using the Windows® operating system. (Change default settings

for all future print jobs.)

Note Because many software applications use a different method of

accessing the printer properties, we will describe common methods
used in Windows 9x & NT® 4.0, and Windows 3.1x.

EN

Windows 9x & NT 4.0

●

Change settings for current software application use: From

the File menu within the software application, click Print, and

then click Properties. (The steps can vary between software

applications; this is the most common method.)

●

Change defaults for all future print jobs: Click the Start button,

click Settings, and then click Printers. Right-click the printer icon

for which you would like to change properties, and then choose

Properties. Many of the features in Windows NT are also located

on the Document Defaults menu.

Windows 3.1x

●

Change settings for current software application use: From

the File menu within the software application, click Print,

Printers, and then click Options. (The steps can vary between

software applications; this is the most common method.)

●

Change defaults for all future print jobs: From the Windows

control panel, double-click Printers, highlight the printer, and then

click Setup.

Accessing printer properties (driver) and help 11

Printer online help

Printer properties online help

The printer properties (driver) online help includes information
specific to the functions within the printer properties. This online help
will guide you when changing default settings for your printer.

Access the printer properties help system by opening the printer
properties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help includes information for all of the
printing, copying, and scanning software applications.

To access the HP LaserJet 1100 Online Help, use any of the three
methods below:

●

Program Group:

• Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet
1100, and then LaserJet 1100 Online Help.

• Windows 3.1x: From the Program Manager, double-click the
HP LaserJet 1100 icon, and then double-click LaserJet 1100
Online Help.

Note The Document Assistant is not available for Windows 3.1x operating

systems.

●

Document Assistant: Click Tools, and then click Help.

●

LaserJet Document Desktop: Click Help from the main menu.

12 Chapter 1 Getting to know the printer

EN

Printing a self-test page

Among other items, a self-test page provides all of the printer
configuration settings, scanner attachment verification, a sample of
the print quality, and provides information for printer page counts as
well as scan and copy page counts. A self-test page can also help
you verify the printer is printing correctly.

To print a self-test page, press and release the Go button on the
printer control panel while the printer is in the Ready state. If the
printer is in PowerSave mode, press and release the Go button once
to awaken it, and then press and release the Go button a second
time.

EN

Printing a self-test page 13

14 Chapter 1 Getting to know the printer

EN

2

Printing media

This chapter provides information on the following topics:

●

Printing transparencies

●

Printing envelopes

●

Printing labels

●

Printing letterhead

●

Printing cards

EN

15

Printing transparencies

Only use transparencies recommended for use in laser printers, such
as HP transparency film. See “Printer paper specifications.”

CAUTION Inspect the transparencies to ensure they are not wrinkled or curled,

and that they do not have any torn edges.

1 Adjust the paper-output lever to the down position.
2 Load with the top down and the side-to-be-printed (rough side)

facing toward the front of the printer. Adjust the paper guides.

3 Print, and then remove the transparencies from the front of the

printer to prevent them from sticking together. Place the printed
transparencies on a flat surface.

16 Chapter 2 Printing media

EN

Printing envelopes

CAUTION Only use envelopes recommended for laser printers. See “Printer paper

specifications.”

1 Adjust the paper output-lev er to the down position.
2 Load with the narrow, stamp-side down and the side-to-be -

printed facing toward the front of the pr inter. Adjust the
paper guides to fit the envelope.

3 Select the correct envelope size in the software application. This

setting can be accessed through the printer properties. See
“Printer properties (driver).”

4 Print.

EN

Printing envelopes 17

Printing labels

Only use labels recommended for laser printers, such as HP LaserJet
labels. See “Printer paper specifications.”

CAUTION Do not use labels that are separating from the backing sheet, wrinkled,

or damaged in any way . Do not feed a sheet of labels through the printer
twice. The adhesive backing is designed for one pass through the
printer. Also, do not use continuous feed labels or labels that require
moisture to stick.

1 Adjust the paper output-lev er to the down position.
2 Load with the top down and the side-to- be-pr inted facing

toward the front of the printer. Adjust the paper guides to fit
the width of the label sheet.

3 Print, and then remove the printed label sheets from the front of

the printer as they are printed to prevent them from sticking
together.

18 Chapter 2 Printing media

EN

Printing letterhead

1 Load with the top down and the side-to-be-printed facing toward

the front of the printer. Adjust the paper guides to fit the width of

the paper.
2 Print.
To print a single page cover letter, using letterhead, followed by a

multi-page document, load the letterhead in the single-sheet paper
input tray and load the standard paper in the multi sheet paper input
tray. By default, the printer prints from the single sheet paper input
tray first.

Cover letter followed b y document.
Use both input trays.

EN

Printing letterhead 19

Printing cards

The HP LaserJet 1100 does not support paper smaller than 76 by
127 mm (3 by 5 in.). Verify cards are not stuck together before
loading.

1 Adjust the paper output-lev er to the down position.
2 Load with the nar row side down and t he side- to-be- prin ted

fa c in g tow ar d th e fr o nt of th e pri nt e r. Adjust the paper guides

to fit the card.
3 Select the correct card size in the software application being

used. (Software settings can override printer properties.)

4 Print.

20 Chapter 2 Printing media

EN

3

Printing tasks

This chapter provides information on the following topics:

●

Printing with manual feed

●

Printing on both sides of the paper (manual duplexing)

●

Printing watermarks

●

Printing multiple pages on a single sheet of paper
(N-up printing)

●

Printing booklets

●

Canceling a print job

●

Changing print quality settings

●

Print using EconoMode (save toner)

EN

21

Printing with manual feed

Use manual feed when printing mixed media; for example, an
envelope, then a letter, then an envelope, and so forth. Load an
envelope in the single sheet paper input tray and load letterhead in
the multiple-page paper input tray. Also, use manual feed to protect
your privacy when printing to a network printer.

To print using manual feed, you must access the printer properties or
printer setup in your software application and select Manual Feed
from the Source drop do wn li st. See “Printer properties (driver).” After
the setting has been enabled, you must press the Go button (blinking)
each time to print.

22 Chapter 3 Printing tasks

EN

Printing on both sides of the paper
(manual duplexing)

To print on both sides of the paper (manual duplexing), you must run
the paper through the printer twice. You can print using the paper
output bin or the straight-through output path. HP recommends using
the paper output bin for light-weight paper. Use the straight-through
output path for any heavy media or media that tends to curl when
printed, such as envelopes an d card stock.

●

Manual duplex using the paper output bin (standard)

●

Manual duplex (special) heavy-media, card stock

Note Manual duplexing can cause the printer to become dirty more quickly

and reduce print quality. See “Cleaning the printer” if the printer
becomes dirty.

EN

Printing on both sides of the paper (manual duplexing) 23

Manual duplex using the paper output bin (standard)

1

2

3

1 Adjust the paper-output lever to the

up position.

2 Access the printer properties. See

“Printer properties (driver).” On the

Finishing tab, click Manual Duplex
(standard), and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from
the paper input tray and set it aside
until after you finish your manual
duplexing job.

4 Gather up the printed pages fro m

side one, rotate the stack clockwise,
and then straighten the stack before
placing it back in the paper input tray .
Once reloaded, page one should be
oriented upside down and located
closest to the back of the printer.
(The printed side should be facing
toward the back of the printer.)

4

24 Chapter 3 Printing tasks

Click OK (on screen), and then wait
for the pages to print.

EN

Manual duplex (special)
heavy-media, card stock

For heavy media (card stock, etc.), use
the straight-through output path.

1

2

3

1 Adjust the paper-output lever to the

down position.

2 Access the printer properties. See

“Printer properties (driver).” On the

Finishing tab, click Manual Duplex
(special), and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from
the paper input tray and set it aside
until after you finish your manual
duplexing job.

4 Gather up the printed pages fro m

side one, flip the stack, and then
straighten the stack before placing it
back in the paper input tray. Once
reloaded, page one should be
oriented upside down and located
closest to the front of the printer.
(The printed side should be facing
toward the back of the printer.)

Click OK (on screen), and then wait
for the pages to print.

EN

4

Printing on both sides of the paper (manual duplexing) 25

Printing watermarks

The watermark option allows you to print text “underneath” (in the
background) of an existing document. For example, you may want to
have large gray letters reading “draft” or “confidential” printed
diagonally across the first page or all pages of a document.

Accessing the watermark feature

1 From your software application, access the printer properties.

See “Printer properties (driver).”
2 On the Finishing tab, you can specify the type of Watermark you

would like to have printed on your document.

26 Chapter 3 Printing tasks

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Printing multiple pages on a single sheet of paper
(N-up printing)

You can select the number of pages you want to print on a single
sheet of paper. If you choose to print more than one page per sheet,
the pages will appear decreased in size and will be arranged on the
sheet in the order that they would otherwise be printed. Specify up to
9 pages per sheet of paper.

Accessing the multiple pages per sheet feature

1 From your software application, access the printer properties.

See “Printer properties (driver).”

EN

2 On the Finishing tab and Document Options, you can specify

the number of Pages per sheet that you would like to have

printed.

Printing multiple pages on a single sheet of paper (N-up printing) 27

Printing booklets

You can print booklets on letter, legal,
executive, or A4 size paper.

1

2

3

1 Load the paper, and then adjust the

paper-output lever to the up position.

2 From your software application,

access the printer properties. See
“Printer properties (driver).” On the

Finishing tab click Booklet
printing, and then click OK. Print

the document.

3 After side one has been printed,

remove the remaining paper from
the paper input tray, and set it aside
until your booklet job is complete.

4 Gather up the pages from side one,

rotate them clockwise, and then
straighten the stack of paper.

Continued on next page.

4

28 Chapter 3 Printing tasks

EN

5

5 Place the pages from side one back

in the paper input tray. The printed
text should be oriented sideways
and facing toward the back of the
printer. Click OK (on screen). The
printer will finish printing.

6 Fold and staple the pages.

6

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Printing booklets 29

Canceling a print job

A print job can be canceled from a software application or a print
queue:

●

Remove remaining paper from the printer: This will stop the

printer immediately. Use either of the next two options after the

printer is stopped.

●

Software application: Typically, a dialog box will briefly appear

on your screen allowing you the option to cancel the print job.

●

Print queue: If a print job is waiting in a print queue (PC memory)

or print spooler, delete the job there. Go to your Printer screen,

either though the Windows Control Panel (Windows 3.1x) or

through Start, Settings, Printers in Windows 9x & NT 4.0. Double-

click on the HP LaserJet 1100 icon to open the window, select

your print job, and then press Delete.
If the control panel status lights continue to blink after a print job has

been canceled, the computer is still sending the job to the printer.
Either delete the job from the print queue or wait until the computer
has finished sending data. The printer will return to the Ready state.

30 Chapter 3 Printing tasks

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Changing print quality settings

Print quality settings affect such things as how light or dark the print
on the page is and the style in which you would like graphics printed.

You can change the settings in printer properties to accommodate the
types of jobs you are printing. The possible settings are as follows:

●

Best Quality

●

Faster Printing

●

LaserJet III Compatibility

●

Custom

●

EconoMode (Save Toner)
These settings can be accessed on the Finishing tab under Print

Quality settings in the printer properties.

Note To change the print quality settings for all future print jobs, access the

properties through the Start menu in your system tray. To change the
print quality settings only for the current software application use,
access the properties through the Print Setup menu in the application
from which you are printing. See “Printer properties (driver).”

Print using EconoMode (save toner)

An excellent way to extend the life of your toner cartridge is by using
EconoMode. EconoMode uses substantially less toner than normal
printing. The printed image is much lighter, but is adequate for
printing drafts or proofs.

To enable EconoMode, access the printer Properties. On the

Finishing tab under Print Quality, click EconoMode.

Note To enable EconoMode for all future jobs, see “Printer properties

(driver).”

EN

Changing print quality settings 31

32 Chapter 3 Printing tasks

EN

Managing the toner

4

cartridge

This chapter provides information on the following subjects:

●

HP toner cartridges

●

Redistributing toner

●

Changing the toner cartridge

EN

33

HP toner cartridg es

HP policy on non-HP toner cartridges

Hewlett-Packard Company cannot recommend use of non-HP toner
cartridges, either new, refilled, or remanufactured. Since they are not
HP products, HP cannot influence their design or control their quality.

Note Warranty does not apply to defects resulting from software, interfacing,

parts, or supplies not supplied by HP.

Toner cartridge storage

Do not remove the toner cartridge from its package until you are
ready to use it. The shelf life of a cartridge in an unopened package is
approximately 2.5 years. The shelf life of a cartridge in an opened
package is approximately 6 months.

CAUTION To prevent damage to the toner cartridge, do not expose it to light for

more than a few minutes.

Toner cartridge life expectancy

The life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an
HP LaserJet 1100 toner cartridge lasts an average of 2,500 pages.
This assumes the print density is set to 3 and EconoMode is off.
(These are the default settings.)

Recycling toner cartridges

To install a new HP toner cartridge, see “Changing the toner
cartridge” or follow the instructions included in the toner cartridge
box. Also, see the recycling information on the toner cartridge box
and “HP Cartridge Recycling Program information.”

Saving toner

To save toner, select the EconoMode option in your printer properties
settings. EconoMode (Save Toner) allows the printer to use less toner
on each page. Selecting this option will extend the life of the toner
cartridge and reduce your cost per page, but will reduce print quality.
See “Print using EconoMode (save toner).”

34 Chapter 4 Managing the toner cartridge

EN

Redistributing toner

When toner is low, faded or light areas
may appear on a printed page. You may
be able to temporarily improve print
quality by redistributing the toner. The
following procedure may allow you to
finish the current print job before
replacing the toner cartridge.

Note

If the scanner is attached, it may be
necessary to move the printer to the
edge of the work space before opening
the printer door in order to get the full
range of motion.

1

2

3

1 Open the printer door and remove

the toner cartridge from the printer.

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Co ver it with a sheet of
paper.

2 Gently shake the toner cartridge

from side-to-side to redistribute the
toner.

CAUTION

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.

3 Reinsert the toner cartridge into the

printer and close the printer door.

If the print remains light, install a new
toner cartridge. See “Changing the t oner
cartridge.”

EN

Redistributing toner 35

Changing the toner cartridge

1

2

3

To change the toner cartridge, follow the
instruction s bel ow:

Note

If the scanner is attached, it may be
necessary to move the printer to the
edge of the work space before opening
the printer door in order to get the full
range of motion.

1 Open the printer door and remove

2 Remove the new toner cartridge

the old toner cartridge. See
“Recycling toner cartridges” for
recycling informatio n.

from the packaging, and then gently
shake it from side to side in order to
distribute the toner evenly inside the
cartridge.

4

5

36 Chapter 4 Managing the toner cartridge

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Co ver it with a piece of
paper.

3 Bend the tab on the right side of the

cartridge to break it loose.

CAUTION

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.

4 Pull the tab until all the tape is

removed from the cartridge.

5 Insert the toner cartridge in the

printer. Be certain that the toner is
firmly in position, and then close the
printer door.

EN

Troubleshooting the

5

Note See HP’s Web site for software and printer driver updates, frequently

printer

This chapter provides information on the following subjects:

●

Finding the solution

●

Improving print quality

●

Cleaning the printer

●

Clearing printer paper jams

●

Resetting the printer

asked questions, and additional troubleshooting information. See
“Online services” for your specific Web address.

EN

37

Finding the solution

Use this section to find the solution to common printer problems.

Pages did not print . . .

●

Light patterns: What light pattern is displayed on the printer

control panel? See “Printer light patterns.”

●

Error messages on screen: Is there a message on the screen?

See “Error messages on screen.”

●

Paper handling: Is paper being pulled into the printer

incorrectly? Are there paper jams? See “Paper handling

problems.”

Pages printed; however . . .

●

The print quality was poor: See “Improving print quality.”

●

The printed pages do not always appear the same as the

screen (print preview): See “Printed page is different than what

appeared on screen.”

38 Chapter 5 Troubleshooting the printer

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Printer light patterns

Light status legend

Symbol for “light off”
Symbol for “light on”

Symbol for “light blinking”

Control panel light messages

Light status Condition of the printer Action

Po werSave mode
(or the printer is off)

The printer uses PowerSave
mode to conserve energy.

Ready

The printer is ready to print.

Processing

The printer is receiving or
processing data.

Pressing the Go button on the print er control
panel or printing will awaken the printer from
PowerSave mode. Check the power cord if
the above actions do not generate a
response (and the power switch if your
printer is powered with 220-240 volts).

No action is necess ary; howe v er, if you press
and release the Go button on the printer
control panel, a self-test page will print.

Wait for the job to print.

EN

Buffered data

The printer memory is retaining
unprinted data.

Manual feed

The printer is in manual feed
mode.

Press and release the Go button on the
printer control panel to print the remaining
data.

Check that you have loaded the correct
paper, then press and release the Go button
on the printer control panel to print. Manual
feed is controlled by the software. If you do
not want to be in manual feed mode, change
the setting from your printer properties. See
“Printer properties (driver).”

Finding the solution 39

Control panel light messages (continued)

Light status Condition of the printer Action

Door open, no toner cartridge,
or paper jam

The printer is in an error state.

Paper out

The printer is out of paper.

Memory out

The printer ran out of memory in
the middle of a print job.

Reset/Printer initialization

The printer memory is being
reset and all previously sent
print jobs are being purged. Or,
a printer initialization is taking
place. All lights blink for 1/2 of a
second or longer if initializing.

Check the following:

● The printer door is closed.

● The toner cartridge is correctly installed

in the printer. See “Changing the toner
cartridge.”

● There are no paper jams. See “Clearing

printer paper jams.”

Load paper into the printer. See “Loading
paper into the printer.”

The page being printed may have been too
complex for the memory capacity of the
printer.

● See “Memory (DIMMs)” to add memory.

● Press and release the Go button to print.

No action is necessary. However, you can
reset the printer if you p ress an d hold th e Go
button for 5 seconds.

Fatal error

All lights are on.

40 Chapter 5 Troubleshooting the printer

● Reset the printer.

● Turn the printer off and then back on.

● Contact HP Support. See “HP Support.”

EN

Error messages on screen

Error messages on screen

Error Message Solution

Printer not responding/
error writing to LPT1

Cannot access port (in
use by another
application)

Verify the following:

● Ready light is on.

● Power cord and parallel cable are correctly

connected.

Try the following:

● Disconnect and reconnect the power cord

and parallel cable at both ends.

● Use another IEEE-1284 compliant parallel

cable.

There is a device conflict. This can occur if
another printer connected to your computer is
running status software. The status software
dominates the parallel port on the computer and
will not allow the HPLaserJet 1100 to access the
port.

Try the following:

● Disable all status windows for other printers.

● Verify the port setting is correct for the

printer. Access the printer properties; see
“Printer properties (driver).” The port settings
can be accessed under the properties
Details tab in the Printer Properties screen.

EN

Finding the solution 41

Error messages on screen (continued)

Error Message Solution

Illegal operation/General
protection fault/Spool 32
error

This error indicates that a problem occurred in
Windows with your computer system resources
(memory or hard disk).
To clear this error, restart your PC.

To help prevent this error from occurring in the
future, use some or all of the following
recommendations:

● Run fewer applications at the same time.

Close (rather than minimize) the applicat io ns
that you are not using at the current time.
Programs such as screen savers, virus
checkers, status software, fax/answering
software, and menu programs use the
resources that you might need in order to
print.

● Avoid performing memory intensive tasks

such as sendin g a fax or running a video clip
while printing.

● Delete all temp (“file_name.tmp”) files from

the Temp subdirectories. For example, the
subdirectory C:\Windows\Temp.

● Pr int at 300 dpi rather than 600 dpi.

● Us e an alternate print driver (printer

software), such as software for the
HP LaserJet III. Note: Using a different driver
will remov e acc es s to some product features.

42 Chapter 5 Troubleshooting the printer

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Paper handling problems

Paper handling problems

Problem Solution

Pap er jam ● Verify you are printing with paper that meets

specifications. See “Pri nter paper
specifications.”

● Verify you are printing with paper that is not

wrinkled, folded, or damaged.

● See “Clearing printer paper jams.”

Print is skewed
(crooked )

More than one sheet of
paper feeds through
the printer at one time

Printer does not pull
paper from the paper
input tray

Printer made my paper
curl

The printer does not
output the printed
paper to the correct
path

● Adjust the paper guides to the width of the

paper being printed and tr y reprinting. See
“Printer paper guides” or “Loading paper into
the printer.”

● See “Page skew. ”

● The paper input tray may be overfilled. See

“Loading paper into the printer.” V erify the paper
is not wrinkled, folded, or damaged.

● Verify the printer is not in Manual Feed mode.

See “Printer light patterns.”

● The pickup roller ma y be dirty or damaged. See

“Cleaning the pickup roller” or “Changing the
pickup roller.”

● Adjust the paper output lever to the down

position to print using the straight-through
output path. See “Printer paper output paths” or
“Printing media.”

● See “Curl or wav e.”

Adjust the paper output lever to reflect your desired
paper output path. See “Printer paper output paths.”

EN

Finding the solution 43

Printed page is different than what appeared on screen

Printed page problems

Problem Solution

Print job prints
extremely slow

Garbled,
incorrect, or
incomplete text

The maximum spee d of the printer is 8 pages per minu te,
which cannot be e xceeded . This speed is m easured using
“Letter” sized paper. “Letter” is a U .S. s tandard paper siz e,
which is smaller than Europea n A4. Your print job may be
very complex. Try the following:

● Reduce the complexity of your document (reduce the

number of multiple graphics, and etc.).

● Change setting in the printer properties to “Faster

Printing.” See “Printer properties (driver).”

● Add printer memory. See “Installing DIMMs

(memory).”

The parallel cable may be loose or defective. Try the
following:

● Disconnect the parallel cable and reconnect it.

● Try printing a print job that you know works.

● If possible, attach the cable and printer to another

computer and try printing a print job that you know
works.

● Try using a new IEEE-1284 compliant parallel cable.

See “Accessories and ordering information.”

The wrong printer driver may have been selected while
installing the software. Verify the HP LaserJet 1100 is
selected in the printer properties.

The software application may be malfunctioning. Try
printing from another software application.

44 Chapter 5 Troubleshooting the printer

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Printed page problems (continued)

Problem Solution

Missing graphics
or text

Page format
changed

The file may have blank pages. Try the following:

● Check the file to make sure that your file does not

contain blank pages.

The graphic settings in the printer properties may not be
correct for the type of job you are printing:

● T ry a different graphic settin g in t he printer prop erties.

To access the printer properties, see “Printer
properties (driver).”

The printer driver may not work for the ty pe of j ob you are
printing.

● Try using a different printer driver (software) such as

the driver for the HP LaserJet III. Note: Using a
different driver will remove access to some product
features.

If the document was created while using an older or
different printer driver (printer software) or the printer
properties settings in the software are different, the page
format may change when trying to print using your new
printer driver or settings. To help eliminate this problem,
try the following:

● Create documents and print them using the same

printer driver (printer software) and printer property
settings regardless of the HP LaserJet printer to
which you are printing.

● Change your printer property settings. Try changing

resolution, paper size, font settings, and other
settings. See “Printer properties (driver).”

EN

Graphics quality The graphics sett ings ma y be uns uitab le f or y our print job .

● Check graphic settings in the printer properties and

adjust them as necessary, such as resolution. See
“Printer properties (driver).”

● Try using a different printer driver (software) such as

the driver for the HP LaserJet III. Note: Using a
different driver will remove access to some product
features.

Finding the solution 45

Improving print quality

This section provides information on the following topics:

●

Image defect examples

●

Correcting print defects

Image defect examples

Light print or fade DropoutsToner specks

46 Chapter 5 Troubleshooting the printer

Toner smearGray backgroundVertical lines

EN

Loose toner

Vertical repetitive
defects

Misformed
characters

Page skew Curl or wave Wrinkles or

creases

EN

Improving print quality 47

Correcting print defects

Light print or fade

●

The toner supply is low. You may be able to temporarily extend

the toner cartridge life. See “Managing the toner cartridge.”

●

The paper may not meet HP’s paper specifications (for example,

the paper is too moist or too rough). See “Printer paper

specifications.”

●

If the whole page is light, the print density adjustment is too light

or EconoMode may be on. Adjust the print density and disable

EconoMode within the printer properties. See “Print using

EconoMode (save toner).”

Toner specks

●

The paper may not meet HP’s paper specifications (for example,

the paper is too moist or too rough). See “Printer paper

specifications.”

●

The printer may need to be cleaned. See “Cleaning the printer” or

“Cleaning the printer paper path.”

Dropouts

●

A single sheet of paper may be defective. Try reprinting the job.

●

The moisture content of the paper is uneven or the paper has

moist spots on its surface. Try printing with new paper. See

“Printer paper specifications.”

●

The paper lot is bad. The manufacturing processes can cause

some areas to reject toner. Try a different kind or brand of paper.

●

The toner cartridge may be defective. See “Managing the toner

cartridge.”

Note If these steps do not correct the problem, contact an HP-authorized

dealer or service representative.

Vertical lines

●

48 Chapter 5 Troubleshooting the printer

The photosensitive drum inside the tone r cartridge has pro bably

been scratched. Install a new HP toner cartridge. See “Changing

the toner cartridge.”

EN

Gray background

●

Decrease the print density setting. This will decrease the amount

of background shading. Access this setting under “Printer

properties (driver).”

●

Change the paper to a lighter basis weight. See “Printer paper

specifications.”

●

Check the printer’s environment; very dry (low humidity)

conditions can increase the amount of background shading.

●

Install a new HP toner cartridge. See “Cha nging the tone r

cartridge.”

Toner smear

●

If toner smears appear on the leading edge of the paper, the

paper guides may be dirty. Wipe the paper guides with a dry, lint-

free cloth. See “Pr i nte r co mpo nent s” or “Cleaning the printer.”

●

Check the paper type and quality.

●

Try installing a new HP toner cartridge. See “Changing the toner

cartridge.”

Loose toner

●

Clean the inside of the printer. See “Cleaning the printer.”

●

Check the paper type and quality. See “Printer paper

specifications.”

●

Try installing a new HP toner cartridge. See “Changing the toner

cartridge.”

EN

Vertical repetitive defects

●

The toner cartridge may be damaged. If a repetitive mark occurs

at the same spot on the page, install a new HP toner cartridge.

See “Changing the toner cartridge.”

●

Internal parts may have toner on them. See “Cleaning the

printer.” If the defects occur on the back of the page, the problem

will likely be corrected after a few more printed pages.

Improving print quality 49

Misformed characters

●

If characters are improperly formed, producing hollow images, the

paper stock may be too slick. Try a different paper. See “Printer

paper specifications.”

●

If characters are improperly formed, producing a wavy effect, the

laser scanner may need service. Verify that characters are

improperly formed on a self-test page. If so, contact an HP-

authorized dealer or service representative. See “Service and

support.”

Page skew

●

Make sure the paper or other media is loaded correctly and that

the guides are not too tight or too loose against the paper stack.

See “Loading paper into the printer.”

●

The paper input bin may be too full. See “Loading paper into the

printer.”

●

Check the paper type and quality. See “Printer paper

specifications.”

Curl or wave

●

Check the paper type and quality. Both high temperature and

humidity will cause paper to curl. See “Printer paper

specifications.”

●

The paper may have sat for too long in the paper input tray. Turn

over the stack of paper in the tray. Also, try rotating the paper

180° in the paper input tray.

●

Try printing using the straight-through output path. See “Printer

paper output paths.”

Wrinkles or creases

●

50 Chapter 5 Troubleshooting the printer

Make sure that paper is loaded properly. See “Loading paper into

the printer.”

●

Check the paper type and quality. See “Printer paper

specifications.”

●

Try printing using the straight-through output path. See “Printer

paper output paths.”

●

Turn over the stack of paper in the tray or try rotating the paper

180° in the input tray.

EN

Cleaning the printer

During the printing process, paper, toner , and dust particles can
accumulate inside the printer. Over time, this buildup can cause print
quality problems, such as toner specks or smearing. The printer has
two cleaning modes that can correct and prevent these types of
problems:

●

Cleaning the toner cartridge area

●

Cleaning the printer paper path

EN

Cleaning the printer 51

Cleaning the toner cartridge area

1

2

3

Cleaning the toner cartridge area is not
necessary on a regular basis. Before
cleaning, look for excessive toner in the
compartment.

WARNING!

Before cleaning the printer, turn the
printer off by unplugging the power cord,
and then wait for the printer to cool.

1 Turn the printer off by unplugging it,

and then wait for the printer to cool.

2 Open the printer door and remove

the toner cartridge.

CAUTION

To prevent damage, do not expose the
toner cartridge to light for more than a
few minutes. Co ver it if necessary. Also,
do not touch the black-sponge, transfer
roller inside the printer. By doing so, you
can damage the printer.

4

5

52 Chapter 5 Troubleshooting the printer

3 With a dry, lint-free cloth, wipe any

residue from the paper path area
and the toner cartridge cavity.

4 Replace the toner cartridge and

close the printer door.

5 Plug the power cord back into the

printer.

EN

Cleaning the printer paper path

This process uses copier-grade paper to remove dust and toner from

the paper path. Do not use bond or rough paper. Use this process if
you are experiencing toner specks or dots on printouts. This process
will produce a page with toner debris, which should be discarded.

1 Ensure the printer is loaded with paper.
2 Ensure the printer is in the Ready state.
3 Press and hold the GO button for 20 seconds (if released before

20 seconds the printer will perform a reset). Paper will feed

through the printer.

Note After holding the GO button for 20 seconds, each of the three printer

lights will blink until the cleaning process is complete.

EN

Cleaning the printer 53

Clearing printer paper jams

Occasionally , paper becomes jammed during a print job. Some of the
causes include the following:

●

The paper input trays are loaded improperly or overfilled. See

“Loading paper into the printer.”

●

The paper output path is changed during rather than before a

print job.

●

Media that does not meet HP specifications is used. See “Printer

paper specifications.”

Note Always remo ve all paper from the paper input tra y and straighten

the stack when new paper is added. This helps prevent multiple

sheets of paper from feeding through the printer at one time and
reduces paper jams. See the sticker which you placed on the printer
while setting up the hardware.

You will be notified of a paper jam by an error in the software and the
printer control panel lights. See “Printer light patterns.”

Typical paper jam locations

●

Toner cartridge area: See “Removing a jammed page.”

●

Paper input tray areas: If the page is still sticking out of the

paper input tray, pull the page from the paper input tray until it is

fully removed. If the page cannot be removed in this way, see

“Removing a jammed page.”

●

Paper output path s: If the page is sticking out of the paper

output bin or path, pull it until it is fully removed. If the page

cannot be removed in this way, see “Removing a jammed page.”

Note Loose toner may remain in the printer after a paper jam. This will clear

after a few sheets have printed.

54 Chapter 5 Troubleshooting the printer

EN

Removing a jammed page

If the scanner is attached to the printer,
you may need to pull the printer to the
edge of the work space so the door
hangs over the edge to enable full door
extension.

1

2

1 Open the printer door. If the paper

can be removed without removing
the toner cartridge, do so; see step

3. Otherwise, continue with step 2.

2 Remove the toner cartridge and

place it aside, covering it with a
sheet of paper.

CAUTION

Paper jams in this area may result in
loose toner on the page. If you get any
toner on your clothes, wash them in cold
water. Hot water will permanently set the

toner into fabric.

CAUTION

To prevent damage to the toner
cartridge, do not expose it to light for
more than a few minutes. Cover it with a
sheet of paper.

Continued on next page.

EN

Clearing printer paper jams 55

3

3 With both hands, grasp the side of

the paper that is most visible (this
includes the middle) and then
carefully pull it free from the printer.

Note

If the paper tears, see “Paper jam:
removing torn pieces of paper.”

4

4 When the jammed paper has been

removed, replace the toner cartridge
and close the printer door.

Note

If you had to move the printer to the edge
of the desk to accommodate the
scanner, check the printer cable and
power connections to ensure they are
securely fastened.

You may need to reset the printer after
clearing a paper jam. See “Resetting the
printer.”

Note

Remove all paper from the paper input
tray and straighten the stack when new
paper is added.

56 Chapter 5 Troubleshooting the printer

EN

Paper jam: removing torn pieces of paper

1

2

Sometim es a piec e of jamm ed paper c an
tear when being removed. Use the
following procedure to remove any small
pieces of paper left in the printer.

1 Make sure the toner cartridge is

installed and the printer door is
closed.

2 Turn the printer off and then back on.

As the printer restarts, the rollers will
advance the piece(s) of paper.

Note

Printers powered by 220-240 volts can
be turned off and on with the switch. See
“Turning the power off.”

3

4

5

3 Open the printer door and remove

the toner cartridge.

4 Remove the piece(s) of paper.
5 Reinstall the toner cartridge and

close the printer door.

If the paper does not come out, repeat
steps 1 through 5.

EN

Clearing printer paper jams 57

Changing the pickup roller

If the printer regularly mispicks (no paper
is fed through or more than one sheet
feeds through), you may need to change
or clean the pickup roller. See
“Accessories and ordering information”
to order a new pickup roller.

1

2

3

1 Unplug the power cord from the

printer, and then allow the printer to
cool.

2 Open the door and remove the toner

cartridge.

3 Locate the pickup roller.
4 Rotate the bottom of the pickup roller

towards the front of the printer.

Continued on next page.

4

58 Chapter 5 Troubleshooting the printer

EN

5

5 Gently pull the pickup roller straight

out.

6 Position the new part within the slot

of the old pickup roller.

7 Rotate the bottom of the new pickup

roller towards the back of the printer
until it snaps into place.

6

8 Use the eraser end of a pencil to

press the spring arm behind the
white cam roller.

WARNING!

Failure to complete this procedure can
cause damage to the printer.

7

9 Reinstall the toner cartridge and

close the printer door.

Note

Plug the printer in to turn it back on.

8

EN

9

Clearing printer paper jams 59

Cleaning the pickup roller

If you wish to clean the pickup roller
rather than replace it, follow the
instruction s bel ow:

Remove the pickup roller as described in
“Changing the pickup roller.”

1

2

3

1 Dab a lint- free cloth in isopropyl

alcohol, and then scrub the roller.

WARNING!

Alcohol is flammable. Keep the alcohol
and cloth away from open flame. Allow
alcohol to dry completely before closing
the printer and plugging in the power
cord.

2 Using a dry, lint-free cloth, wipe the

pickup roller to remove loosened
dirt.

3 Allow the pickup roller to completely

dry before reinstalling it in the
printer.

60 Chapter 5 Troubleshooting the printer

EN

Resetting the printer

To reset the printer, press and hold the Go button on the printer
control panel for 5 seconds.

EN

Resetting the printer 61

62 Chapter 5 Troubleshooting the printer

EN

6

Service and support

This chapter provides information on the following topics:

●

Availability

●

Obtaining hardware service

●

Guidelines for repacking the printer

●

Service infor m a tio n form

●

HP Suppor t

●

Worldwide sales and service offices

EN

63

Availability

HP provides a variety of service and support options around the
world. Availability of these programs will vary depending upon your
location.

Obtaining hardware service

If your hardware should fail during the warranty period, HP offers the
following support options:

●

HP repair services: HP will arrange to pick up the unit, repair it,

and return it to you within 5-10 days, depending on your location.

●

HP authorized service provider: You can return the unit to a

local authorized service dealer.

●

Express Exchange: HP provides a reconditioned permanent

replacement printer to you on the next working day for calls

received before 2 p.m. Pacific Standard Time (U.S. and Canada

only).

64 Chapter 6 Service and support

EN

Guidelines for repacking the printer

●

If possible, include print samples and 5-10 sheets of paper or

other media that did not print correctly.

●

Remove and retain any DIMMs (memory) installed in the printer.

See “Removing DIMMs.”

●

Remove the scanner.

●

Remove and retain any cables and optional accessories installed

in the printer.

CAUTION Static electricity can damage DIMMs. When handling DIMMs, either

wear a grounded antistatic wrist strap or frequently touch the surface
of the DIMMs’ antistatic package, then touch bare metal on the printer.

●

Remove and retain the toner cartridge.

CAUTION To prevent damage to the toner cartridge, store the cartridge in its

original packing material or store it so that it is not exposed to light.

●

Use the original shipping container and packing material, if

possible. Shipping damage as a result of inadequate packing is

your responsibility. If you have already disposed of the printer’s

packing material, contact a local mailing service for information

on repacking the printer.

●

Include a completed copy of the Service information form. See

“Service information form.”

●

HP recommends insuring the equipment for shipment.

EN

Guidelines for repacking the printer 65

Service information form

Service information form

Who is returning the equipment?

Person to contact:

Alternate contact:

Return shipping address:

What is being sent? Model number:

Date:

Phone:

Phone:

Special shipping
instructions:

Serial number:

Please attach any relevant printouts when returning equipment. Do not ship
accessories that are not required to complete the repair (manuals, cleaning supplies,
etc.)

What needs to be done?

1. Describe the conditions of the failure (What was the failure? What were you doing
when the failure occurred? What software were you running? Can you make the
failure reoccur?)

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Please provide manufacturer and
model numbers.)
Personal Computer: Modem: Network:

4. Additional comments:

66 Chapter 6 Service and support

EN

HP Support

Thank you for your purchase. Along with your product, you receive a
variety of support services from Hewlett-Packard and our support
partners that are designed to give you the results you need, quickly
and professionally.

Please have the model number, serial number, date of purchase, and
description of the problem ready for your HP Support representative.

The following support information is available:

●

●

●

●

●

●

●

●

●

Customer Support and product repair assistance (U.S. and

Canada)

European Customer Support Center

Online services

Obtaining software utilities and electronic information

HP direct ordering for accessories or supplies

HP Support Assistant compact disc

HP service information

HP Suppor tPack

HP FIRST

EN

Customer Support and product repair assistance (U.S. and Canada)

Call (1) [phone] Monday through Friday from 6 am to 10 pm
and Saturday from 9 am to 4 pm (Mountain Time) free of charge
during the warranty period. However, your standard long-distance
phone charges still apply. Have your system nearby and your serial
number ready when calling.

Post-warranty telephone assistance is available to answer your
product questions. Call (1) [phone] ($2.50* per minute,
maximum charge of $25.00 per call, U.S. only) or call 1-800-999-1148
($25* per call, Visa or MasterCard, U.S. and Canada) Monday
through Friday from 6 am to 10 pm and Saturday from 9 am to 4 pm
(Mountain Time). Charges begin only when you connect with a

support technician. *Prices subject to change.

HP Support 67

European Customer Support Center

language and in-country options available

Open Monday through Friday 8:30–18:00 CET
HP provides a free telephone support service during the warranty

period. By calling a telephone number listed below, you will be
connected to a responsive team waiting to help you. If you require
support after your warranty has expired, you can receive support for a
fee through the same telephone number. The fee is charged on a
per-incident basis. When calling HP, have the following information
ready: product name and serial number, date of purchase, and
description of the problem.

English

Ireland: (353) (1) 662-5525
U.K.: (44) [phone]

Dutch

International: (44) [phone]
Belgium: (32) (2) 626-8806
Netherlands: (31) (20) 606-8751

French

France: (33) (01) 43-62-3434
Belgium: (32) (2) 626-8807
Switzerland: (41) (84) 880-1111

German

Germany: (49) [phone]
Austria: (43) (1) 0660-6386

Norwegian

Norway: (47) 2211-6299

Danish

Denmark: (45) 3929-4099

Finnish

Finland: (358) (9) 0203-47288

Swedish

Sweden: (46) (8) 619-2170

68 Chapter 6 Service and support

EN

Italian

Italy: (39) (2) 264-10350

Spanish

Spain: (34) (90) 232-1123

Portuguese

Portugal: (351) (1) 441-7199
In-country/region support numbers: If you require support after

your warranty has expired, additional product repair services, or if
your country/region is not listed below, see “Worldwide sales and
servi ce offi ces.”

Argentina 787-8080
Australia (61) (3) 272-8000
Brazil 022-829-6612
Canada (1) [phone]
China (86) (10) 65053888-5959
Chile 800-360999
Czech Republic (42) (2) 471-7321
Greece (30) (1) 689-6411

EN

Hong Kong (852) 800-96-7729
Hungary (36) (1) 343-0310
India (91) (11) 682-6035

(91) (11) 682-6069
Indonesia (62) (21) 350-3408
Korea (82) (2) 3270-0700
Korea outside Seoul, call (82) [phone]
Malaysia (60) (3) 295-2566
Mexico (Mexico City) 01 800-22147
Mexico (outside Mexico City) 01 800-90529
New Zealand (64) (9) 356-6640
Philippines (63) (2) 894-1451
Poland (48) (22) 37-5065
Portugal (351) (1) 301-7330

HP Support 69

Russia (7) (95) 923-5001
Singapore (65) 272-5300
Taiwan (886) [phone]
Thailand 66 (2) 661-4 011- 4
Turkey (90) [phone]

70 Chapter 6 Service and support

EN

Online services

For 24-hour access to information over your modem, we suggest
these services:

World Wide Web URL

Printer drivers, updated HP printer software, plus product and support
information may be obtained from the following URLs:

in the U.S. http://www.hp.com/support/lj1100
in Europe http://www2.hp.com
Printer drivers may be obtained from the following sites:
in Korea http://www.hp.co.kr
in Taiwan http://www.hp.com.tw
or the local driver website http://www.dds.com.tw

America Online

America Online/Bertelsmann is available in the U.S., France,
Germany , and U.K. - Printer drivers, updated HP printer software, and
support documentation to help answer your questions about which
HP products are available. Use Keyword HP to start your tour or call
1-800-827-6364 preferred customer # 1118 to subscribe. In Europe,
call the appropriate number below:

EN

Austria 0222 58 58 485
France ++353 1 704 90 00
Germany 0180 531 31 64
Switzerland 0848 80 10 11
United Kingdom 0800 279 1234

CompuServe

Printer drivers, updated HP printer software, and interactive sharing
of technical information with other members is available on
CompuServe’s “HP User’s foru ms ” (GO HP), or call 1-800-524-3388
and ask for representative #51 to subscribe. (CompuServe is also
available in the U.K., France, Belgium, Switzerland, Germany, and
Austria.)

tm

HP Support 71

Obtaining software utilities and electronic information

Obtain printer drivers.

U.S. and Canada

Phone: (1) [phone]
Mail: Hewlett-Packard Co.

P.O. Box 9 07

Santa Clara, CA 91380-9007

U.S.A.

Asia-Pacific countries/regions

Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia,
Philippines, Malaysia, or Singapore). For Korea, call (82) (2)
3270-0805 or (82) (2) 3270-0893.

Australia, New Zealand, and India

For Australia and New Zealand, call (61) (2) 565-6099.
For India, call (91) (11) 682-6035.

Europe

Call (44) [phone].

72 Chapter 6 Service and support

EN

HP direct ordering for accessories or supplies

Call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP Support Assistant compact disc

This support tool offers a comprehensive online information system
designed to provide technical and product information on HP
products. To subscribe to this quarterly service in the U.S. or Canada,
call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or
Singapore, call Fulfill Plus at (65) 740-4477.

HP service information

To locate HP-Authorized Service Providers, call 1-800-243-9816
(U.S.) or 1-800-387-3867 (Canada).

HP SupportPack

Call 1-800-835-4747 (U.S. only)
All other locations, contact your authorized dealer.

HP FIRST

EN

HP FIRST fax will deliver detailed troubleshooting information on
common software and troubleshooting tips for your HP product. Call
from any touch tone phone and request up to three documents per
call. These documents will be sent to the fax of your choice.

Australia (61) (0) 3 9272 2627
Austria 0660-8128
Belgium (Dutch) 0800 1 1906
Belgium (French) 0800 1 7043
Canada 1-800-333-1917
China [phone]
Denmark 800-10453
English (outside of U.K.) [phone]
Finland 800-13134
France 0800-905900
Germany 0130-810061

HP Support 73

Hong Kong (852) 2506-2422
Hungary (36) (1) 252-4647
India [phone]
Indonesia [phone]
Italy 1678-59020
Korea [phone]
Malaysia [phone]
Netherlands 0800-0222420
New Zealand [phone]
Norway 800-11319
Portugal 05 05 3133 42
Philippines [phone]
Singapore [phone]
Spain 900-993123
Sweden 020-79-5743
Switzerland (German) 0800-551527
Switzerland (French) 0800-551526
Taiwan (886) (2) 719-5589
Thailand [phone]
United Kingdom 0800-960271
United States 1 [phone]

74 Chapter 6 Service and support

EN

Worldwide sales and service offices

Before calling an HP Sales and Service office, be sure to contact the appropriate
Customer Support Center number listed in the “HP Support” section. Products should
not be returned to the following offices.

Argentina

Hewlett-Packard Argentina S.A.
Montañeses 2140/50/60
1428 Buenos Aires
Phone: (54) (1) 787-7100
Fax: (54) (1) 787-7213

Australia

Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn, VIC 3130
Phone: (61) (3) 272-2895
Fax: (61) (3) 898-7831
Hardware Repair Center:
Phone: (61) (3) 272-8000
Extended Warranty Support:
Phone: (61) (3) 272-2577
Customer Information Center:
Phone: (61) (3) 272-8000

Austria

Hewlett-Packard GmbH
Lieblgasse 1
A-1222 Vienna
Phone: (43) (1) 25000-555
Fax: (43) (1) 25000-500

Belgium

Hewlett-Packard Belgium S.A. NV
Boulevard de la Woluwe-Woluwedal 100­102
B-1200 Brussels
Phone: (32) (2) 778-31-11
Fax: (32) (2) 763-06-13

Brazil

Edisa Hewlett-Packard SA
Alameda Rio Negro 750
06454-050 Alphaville - Barueri-SP
Phone: (55) (11)- 7296-8000

Canada

Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone: (1) [phone]
Fax: (1) [phone]

Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone: (1) [phone]
Fax: (1) [phone]

Chile

Hewlett-Packard de Chile
Avenida Andres Bello 2777 of. 1
Los Condes
Santiago, Chile

China

China Hewlett-Packard Co. Ltd.
Level 5, West Wing Office
China World Trade Center
No. 1, Jian Guo Men Wai Avenue
Beijing 100004
Phone: (86) (10) 6505-3888,x. 5450
Fax: (86) (10) 6505-1033
Hardware Repair Center and Extended
Warranty Support:
Phone: (86) (10) 6262-5666x. 6101/2
(86) (10) 6261-4167

Colombia

Hewlett-Packard Colombia
Calle 100 No. 8A -55
Torre C Oficina 309
Bogotá, Colombia

EN

Worldwide sales and service offices 75

Czech Republic

Hewlett-Packard s. r. o.
Novodvorská 82
CZ-14200 Praha 4
Phone: (42) (2) 613-07111
Fax: (42) (2) 471-7611

Germany

Hewlett-Packard GmbH
Herrenberger Straße 130
71034 Böblingen
Phone: (49) [phone]
(49) [phone]
Fax: (49) [phone]

Denmark

Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Denmark
Phone: [phone]
Fax: [phone]

Far East Region

Hewlett-Packard Asia Pacific Ltd.
17-21/F Shell Tower, Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone: [phone]
Fax: [phone]
Hardware Repair Center:
Phone: [phone]
Extended Warranty Support:
Phone: [phone]
Customer Information Center:
Phone: [phone]

Finland

Hewlett-Packard Oy
Piispankalliontie 17
FIN-02200 Espoo
Phone: (358) (9) 887-21
Fax: (358) (9) 887-2477

France

Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone: (33) (146) 10-1700
Fax: (33) (146) 10-1705

Greece

Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone: (30) (1) 689-6411
Fax: (30) (1) 689-6508

Hungary

Hewlett-Packard Magyarország Kft.
Erzsébet királyné útja 1/c.
H-1146 Budapest
Phone: (36) (1) 461-8111
Fax: (36) (1) 461-8222
Hardware Repair Center:
Phone: (36) (1) 343-0312
Customer Information Center:
Phone: (36) (1) 343-0310

India

Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone: (91) (11) 647-2311
Fax: (91) (11) 646-1117
Hardware Repair Center and Extended
Warranty Support:
Phone: (91) (11) 642-5073
(91) (11) 682-6042

Italy

Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio, 9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone: (39) (2) 921-21
Fax: (39) (2) 921-04473

76 Chapter 6 Service and support

EN

Korea

Hewlett-Packard Korea
25-12,
Yoido-dong, Youngdeungpo-ku
Seoul 150-010
Phone: (82) (2) 769-0114
Fax: (82) (2) 784-7084
Hardware Repair Center:
Phone: (82) (2) 3270-0700
(82) (2) 707-2174
(82) (2) 3270-0710
Extended Warranty Support:
Phone: (82) (2) 3770-0365
(82) (2) 769-0500

(DeskJet)

(Hardware)

(Bench)

(Onsite)

New Zealand

Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
P.O. Box 3860
Auckland
Phone: (64) (9) 356-6640
Fax: (64) (9) 356-6620
Hardware Repair Center and Extended
Warranty Support:
Phone: (64) (9) 0800-733547
Customer Information Center:
Phone: (64) (9) 0800-651651

Latin American
Headquarters

5200 Blue Lagoon Drive Suite 950
Miami, FL 33126,USA
Phone: (1) [phone]

México

Hewlett-Packard de México, S.A. de C.V.
Prolongación Reforma No. 700
Lomas de Santa Fe
01210 México, D.F.
Phone: [phone]
Outside Mexico City
Phone: [phone]

Middle East/Africa

ISB HP Response Center
Hewlett-Packard S.A.
Rue de Veyrot 39
P.O. Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone: (41) (22) 780-4111

Netherlands

Hewlett-Packard Nederland
BV Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone: (31) [phone]
Fax: (31) [phone]

Norway

Hewlett-Packard Norge A/S
Postboks 60 Skøyen
Drammensveien 169
N-0212 Oslo
Phone: [phone]
Fax: [phone]

Poland

Hewlett-Packard Polska
Al. Jerozolimskic 181
02-222 Warszawa
Phone: [phone]
Fax: [phone]

Russia

AO Hewlett-Packard
Business Complex Building #2
129223, Moskva, Prospekt Mira VVC
Phone: (7) (95) 928-6885
Fax: (7) (95) 974-7829

Singapore

Hewlett-Packard Singapore
(Sales) Pte Ltd
450 Alexandra Road
Singapore (119960)
Phone: [phone]
Fax: [phone]
Hardware Repair Center and Customer
Information Center:
Phone: [phone]
Extended Warranty Support:
Phone: [phone]

EN

Worldwide sales and service offices 77

Spain

Hewlett-Packard Española, S.A.
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone: (34) (1) 626-1600
Fax: (34) (1) 626-1830

Sweden

Hewlett-Packard Sverige AB
Skalholtsgatan 9
S-164 97 Kista
Phone: (46) (8) 444-2000
Fax: (46) (8) 444-2666

Switzerland

Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone: (41) [phone]
Fax: (41) (1) 753-7700

Taiwan

Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone: (886) [phone]
FAX: (886) [phone]
Hardware Repair Center, call:
North (886) [phone]
Central (886) [phone]
South (886) [phone]
Extended Warranty Support Contact:
Phone: (886) [phone]

Turkey

Hewlett-Packard Company
Bilgisayar Ve ölçüm Sistemleri A S
19 Mayis Caddesi Nova
Baran Plaza Kat: 12
80220 Sisli-Istanbul
Phone: (90) [phone]
Fax: (90) [phone]

United Kingdom

Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone: (44) [phone]
Fax: (44) [phone]

United States

Hewlett-Packard Company
11311 Chinden Blvd.
Boise, ID 83714
USA
Phone: [phone]
HP FIRST fax: [phone] or (208)
334-4809
Authorized repair: [phone]

Venezuela

Hewlett-Packard de Venezuela S.A.
Los Ruices Norte
3A Transversal

Edificio Segre Caracas 1071
Phone: (58) (2) 239-4244
Fax: (58) (2) 239-3080

Thailand

Hewlett-Packard (Thailand) Ltd.
23-25/f Vibulthani Tower II
3199 Rama 4 Rd, Klongtan
Klongtoey, Bangkok 10110
Thailand
Phone: (66) (2) 661-3900-34
Fax: (66) (2) 661-3935-37
Hardware Repair Center:
Phone: (66) (2) 661-3900 ext. 6001/ 6002
Customer Information Center:
Phone: (66) (2) 661-3900 ext. 3211, 3232

78 Chapter 6 Service and support

EN

A

Printer specifications

This chapter provides information on the following topics:

●

Specifications

●

FCC compliance

●

Environmental Product Stewardship Program

●

Material safety data sheet

●

Regulator y statements

EN

79

Specifications

Printer specifications

Environmental specifications

Operating environment Printer plugged into an AC outlet:

● Temperature: 10 °C to 32.5 °C (50 °F to 90.5 °F)

● Humidity: 20%–80% (no condensation)

Storage environment Pr inter unplugged from an AC outlet:

● Temperature: 0 °C to 40 °C (32 °F to 104 °F)

● Humidity: 10%–90% (no condensation)

Acoustics

Noise level During printing: 6.1 Bels sound power level

(per ISO 9296)(HP LaserJet 1100 tested at 8 ppm)

● Sound pressure level (bystander position): 46 dB

● Sound pressure level (operator position): 55 dB

During standby and sle ep mo de: silent

Electrical specifications

Power requirements ● 100-120v (+/-10%), 50/60 Hz (+/-2); 127v, 60Hz NOM

or

● 220v (+/-10%), 50/60 Hz (+/-2 Hz)

● 220-240v (+/-10%), 50 Hz (+/-2 Hz)

Power consumption

Minimum recommended circuit

● Dur i ng printing: 170 watts (average)

● During standby and power save: 6 watts

4.5A @ 115v; 2.3A @ 230v

capacity

80 Appendix A Printer specifications

EN

Printer specifications (continued)

Physical specifications

Dimensions ● Width: 367 mm (14.5 in.)

● Depth: 325 mm (12.8 in.)

● Height: 378 mm (14.9 in.)

Weight (cartridge installed) 7.3 kg (16.1 lb)

Printer capacities and ratings

Print speed 8 pages per minute (“letter” size paper)

Paper input bin capacity

125 sheets of regular w eight 20 l b (75 g/m2) paper or up to 10
envelopes

Paper output bin capacity

125 sheets of regular weight 20 lb (75 g/m

2

) paper

Minimum paper size 76 x 127 mm (3 x 5 in.)

Maximum paper size 216 x 356 mm (8.5 x 14 in.)

Base memory 4 MB of ROM and 2 MB of RAM

Upgrade memory expansion One DIMM slot available for a 4, 8, or 16 MB RAM DIMM

Print resolution 600 dots per inch (dpi)

Duty cycle 7,000 single-sided pages per month

EN

Specifications 81

FCC compliance

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy. If it is not
installed and used in accordance with the instructions, it may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to
which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

Note Any changes or modifications to the printer that are not expressly

approved by HP could void the user’s authority to operate this
equipment.

Use of a shielded interface cable is required to comply with the Class B
limits of Part 15 of FCC rules.

82 Appendix A Printer specifications

EN

Environmental Product Stewardship Program

Protecting the Environment

Hewlett-Packard Company is committed to providing quality products
in an environmentally sound manner. This HP LaserJet printer has
been designed with several attributes to minimize impacts on our
environment.

This HP LaserJet printer eliminates:

Ozone production

The printer uses charging rollers in the electrophotographic process
and therefore generates no appreciable ozone gas (O

This HP LaserJet printer design reduces:

Energy consumption

Energy usage drops to as little as 6 W while in low-power
(PowerSave) mode. Not only does this save natural resources, but it
also saves money without affecting the high performance of this

printer. This product qualifies for E
voluntary program established to encourage the development of
energy-efficient office products. E
service mark of the U.S. EPA.

NERGY STAR

NERGY STAR

. E

is a U.S. registere d

).

3

NERGY STAR

is a

EN

As an E
determined that this product meets E

energy efficiency.

Toner consumption

EconoMode uses significantly less toner which may extend the life of
the toner cartridge.

Paper use

Depending on the type of software program in use, you can request
for a number of pages of your document to be printed on one page of
paper. This N-up printing practice and the printer’s manual duplexing
feature, which provides two-sided printing, can reduce paper usage
and the resulting demands on natural resources.

NERGY STAR

partner, Hewlett-Packard Company has

NERGY STAR

Environmental Product Stewardship Program 83

Guidelines for

The design of this HP LaserJet printer facilitates the
recycling of:

Plastics

Plastic parts have markings according to international standards that
enhance the ability to identify plastics for recycling purposes at the
end of the printer’s life.

HP toner cartridges

In many countries/regions, this product’s toner cartridge/drum can be
returned to HP thro ugh the HP Planet Partner s Toner Cartridge
Recycling Program. This easy to use program is available in over 20
countries/regions. Multi-lingual program information and instructions
are included in every new HP Toner Cartridge box.

HP Cartridge Recycling Program information

Since 1990, the HP LaserJet T oner Cartridge Recycling Program has
collected more than 12 million used toner cartridges that otherwise
may have been discarded in the world’s landfills. The HP LaserJet
toner cartridges go to a collection center and then they are bulk
shipped to our recycling partners who disassemble the cartridge
parts for recycling. After a thorough quality inspection, minor parts
such as nuts, screws, and clips are reclaimed for use in new
cartridges. Remaining materials are separated and converted into
raw materials for use by other industries to make a variety of useful
products. Over 95% by weight of each returned cartridge is reclaimed
for recycling. For more information in the U.S., call (1) (800) (340-

2445) or visit the HP LaserJet Supplies website at http://
www.ljsupplies.com/planetpartners/. Non-US customers can call the
local HP Sales and Service Office for further information regarding
the HP Planet Partners LaserJet Toner Cartridge Recycling Program.

Paper

This printer is suited for the use of recycled papers when the paper
meets the gu idel ines outli ned i n the HP LaserJet Printer F amily Paper

Specifications Guide. See “Accessorie s and or dering information” for
HP LaserJet Printer Family Paper Specifications Guide orderi ng

information. This printer is suitable for the use of recycled paper
according to DIN 19 309.

84 Appendix A Printer specifications

EN

Material safety data sheet

The Toner Cartridge/Drum MSDS can be obtained by contacting the
HP LaserJet Supplies website at http://www.ljsupplies.com/
planetpartners/datasheets.htm. If you do not have access to the
internet, try calling the U.S. HP FIRST (Fax Information Retrieval
Support Technology) at (1) [phone]. Use Index number 7 for a
listing of the Toner Cartridge/Drum Material/Chemical Safety Data
Sheets. Non-US customers should refer to the front of this manual for
appropriate phone numbers and infor ma tio n.

EN

Material safety data sheet 85

Regulatory statements

Declaration of Conformity

according to ISO/IEC Guide 22 and EN45014

Manufacturer's Name: Hewlett-Packard Company
Manufacturer's Address: 11311 Chinden Boulevard

Boise, Idaho 83714-1021, USA

declares that the product
Product Name: HP LaserJet 1100
Model Number:
Product Options: ALL
conforms to the following Produc t Specifications:

Safety: IEC 950:1991+A1+A2+A3+A4 / EN 60950:1992+A1+A2+A3+A4

IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED)

EMC: CISPR 22:1993+A1 / EN 55022:1994 Class B

EN 50082-1:1992
IEC 801-2:1991 / prEN 55024-2:1992 - 4 kV CD, 8 kV AD
IEC 801-3:1984 / prEN 55024-3:1991 - 3 V/m
IEC 801-4:1988 / prEN 55024-4:1992 - 0.5 kV Signal Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3.3:1995
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 2 / VCCI-2
AS / NZS 3548:1992 / CISPR 22:1993 Class B

Supplementary Information:

The product herewith complies with the requirements of the following Directives and carries the CE­marking accordingly:

the EMC directive 89/336/EEC
the Low-Voltage Directive 73/23/EEC
The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
This Device complies with P art 15 of the FCC Rules. Operation is subject to the f ollowing two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

C4224A

1

1.0 kV Power Lines

1)

1)

For Compliance Information ONLY, contact:

Australia Contact: Product Regulations Manager, Hewlett-P ackard Australia Ltd.,

31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact: Your Local Hewlett-Pac kard Sales and Service Office or

Hewlett-Pac k ard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 130, D-71034 Böblingen
(FAX:[phone])

USA Contact: Product Regulations Manager, He wlett -Packard Company,

PO Box 15 Mail Stop 160, Boise, ID 83707-0015
(Phone: [phone])

86 Appendix A Printer specifications

EN

Laser safety statement

The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is
certified as a “Class 1” laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act
of 1968.

Since radiation emitted inside the printer is completely confined within
protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other

than those specified in this user’s guide may result in exposure to
hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

«Conforme á la classe B des normes canadiennes de compatibilité
électromagnétiques. «CEM».»

EN

Ko rean EMI statement

Regulatory statements 87

Laser statement for Finland

LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT

HP LaserJet 1100 -laserkirj oit in on käyttäjän kannalta turvallinen
luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825-1
(1993) mukaisesti.

VAROITUS!

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle
näkymättömälle lasersäteilylle.

VARNING!

Om apparaten används på annat sätt än i bruksanvisning
specificerats, kan användaren utsättas för osynlig laserstrålning, som
överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet 1100 -kirjoittimen si sällä ei ole käyttäjän huollettavissa
olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainek as et in vaihtamista, pap eriradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi
tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.

VARO!

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING!

Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-7 95 nm
Teho 5 mW
Luokan 3B laser

88 Appendix A Printer specifications

EN

B

Paper specifications

This chapter provides information on the following topics:

●

Printer paper specifications

●

Supported paper sizes (printer)

●

Guidelines for using paper

EN

89

Printer paper specifications

HP LaserJet printers produce excellent print quality. This printer
accepts a variety of media, such as cut-sheet paper (including
recycled paper), envelopes, labels, transparencies, vellum, and
custom-size paper. Properties such as weight, grain, and moisture
content are important factors affecting printer performance and output
quality.

The printer can use a variety of paper and other print media in
accordance with the guidelines in this manual. Paper that does not
meet these guidelines may cause the following problems:

●

Poor print quality

●

Increased paper jams

●

Premature wear on the printer, requiring repair

For best results, use only HP brand paper and print media. Hewlett­Packard Company cannot recommend the use of other brands.
Because they are not HP products, HP cannot influence or control
their quality.

It is possible for paper to meet all of the guidelines in this manual and
still not produce satisfactory results. This might be the result of
improper handling, unacceptable temperature and humidity levels , or
other variables over which Hewlett-Packard has no control.

Before purchasing a large quantity of paper, make sure it meets the
requirements specified in this user guide and in the HP LaserJet
Printer Family Paper Specification Guide. (To order the guide, see
“Accessories and ordering information.”) Always test paper before
purchasing a large quantity.

CAUTION Using paper outside HP specifications may cause problems for the

printer, requiring repair. This repair is not covered by the Hewlett­Packard warranty or service agreements.

Supported paper sizes (printer)

●

Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)

●

Minimum supported paper size: 76 by 127 mm (3 by 5 in.)

90 Appendix B Paper specifications

EN

Guidelines for using paper

For best results, use conventional 20 lb (75 g/m2) paper. Make sure
the paper is of good quality, and free of cuts, nicks, tears, spots, loose
particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure what type of paper you are loading (such as bond or
recycled), check the label on the package of paper.

Some paper causes pri nt quality problems, jamming, or damage to
the printer.

Symptom Problem with Paper Solution

Poor print quality or toner
adhesion.
Problems with feeding.

Dropouts, jamming, curl. Stored improperly. Store paper flat in its moisture-

Increased gray background
shading.

Excessive curl.
Problems with feeding.

Jamming, damage to printer. Cutouts or perforations. Do not use paper with cutouts

Problems with feeding. Ragged edges. Use good quality paper.

Too moist, too rough, too
smooth, or embossed; faulty
paper lot.

Too heavy. Use lighter paper.

Too moist, wrong grain
direction or short-grain
construction.

Try another kind of paper,
between 100-250 Sheffield,
4-6% moisture content.

proof wrapping.

Use long-grai n paper.
Print using the straight­through ouput path.

or perforations.

Note Do not use letterhead paper that is printed with low-temperature inks,

such as those used in some types of thermography.

EN

Do not use raised letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make

sure that any colored paper or preprinted forms use inks that are
compatible with the printer temperature (392 °F or 200 °C for

0.1 second).

Guidelines for using paper 91

Labels

Label construction

When selecting labels, consider the quality of each component:

●

Adhesives: The adhesive material should be stable at 392 °F
(200 °C), the printer’s maximum temperature.

●

Arrangement: Only use labels with no exposed backing between
them. Labels can peel off sheets with spaces between the labels,
causing serious jams.

●

Curl: Prior to printing, labels must lie flat with no more than 13
mm (0.5 in.) of curl in any direction.

●

Condition: Do not use labels with wrinkles, bubbles, or other
indications of separation.

Transparencies

Transparencies used in the printer must be able to withstand 392 °F
(200 °C), the printer’s maximum temperature.

92 Appendix B Paper specifications

EN