HP 1100 User Manual

LaserJet

1100

User Guide

HP LaserJet 1100 Printer

User Guide _________________

Publication number: C4224-90967 Second Edition: January, 2002

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe is a trademark of Adobe Systems Incorporated.

CompuServe is a U.S. trademark of CompuServe, Inc.

Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation.

NERGY STAR

is a U.S. registered service mark of the U.S. En vironmental Protection Agency.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

1 Getting to know the printer

Printer features and benefits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Print with excellent quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2

Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Printer door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8

Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11

Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Printer online help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

2 Printing media

Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Contents i

3 Printing tasks

Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Printing on both sides of the paper (manual duplexing) . . . . . . . .23

Manual duplex using the paper output bin (standard). . . . . . .24

Manual duplex (special) heavy-media, card stock . . . . . . . . .25

Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .26

Printing multiple pages on a single sheet of paper

(N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Accessing the multiple pages per sheet feature . . . . . . . . . . .27

Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Print using EconoMode (save toner). . . . . . . . . . . . . . . . . . . . . . .31

4 Managing the toner cartridge

HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . .34

Toner cartridge storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .34

Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

ii Contents

5 Troubleshooting the printer

Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Printed page is different than what appeared on screen . . . .44

Improving print quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Cleaning the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .52

Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .53

Clearing printer paper jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .57

Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

6 Service and support

Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . .65

Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Customer Support and product repair assistance

(U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

European Customer Support Center . . . . . . . . . . . . . . . . . . .68

Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Obtaining software utilities and electronic information . . . . . .72

HP direct ordering for accessories or supplies . . . . . . . . . . . .73

HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . . .73

HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . .75

Appendix A Printer specifications

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Environmental Product Stewardship Program . . . . . . . . . . . . . . .83

Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . .83

Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Canadian DOC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . .87

Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . .88

Appendix B Paper specifications

Printer paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .90

Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Transparencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . .95

Appendix C Memory (DIMMs)

Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

iii

Appendix D Warranty and licensing

Hewlett-Packard software license agreement. . . . . . . . . . . . . . .104

Hewlett-Packard limited warranty statement. . . . . . . . . . . . . . . .106

Limited warranty for toner cartridge life. . . . . . . . . . . . . . . . . . . .108

Appendix E Accessories and ordering information Index

iv Contents

Getting to know the

Note For installation instructions, see the “HP LaserJet Quick Reference

printer

This chapter provides information on the following topics:

●

Printer features and benefits

●

Printer components

●

Choosing paper and other media

●

Loading paper into the printer

●

Turning the power off

●

Voltage conversions

●

Accessing printer properties (driver) and help

●

Printing a self-test page

Guide” that came with your printer.

Printer features and benefits

Congratulations on the purchase of your new printer. You can . . .

Print with excellent quality

●

Print at 600 dots per inch (dpi) with Resolution Enhancement

technology (REt).

Save money

●

Use EconoMode to save toner.

●

Print on both sides of the paper to save paper (manual

duplexing).

●

Print multiple pages on a single sheet of paper to save paper

(N-up printing).

Create professional documents

●

Protect your documents by using Watermarks such as

“confidential.”

●

Print Booklets. This feature enables you to easily print the pages

required to create cards or books. Once printed, all you have to

do is fold and staple the pages.

●

Print the first page on different paper/media than the following

pages.

2 Chapter 1 Getting to know the printer

Printer components

1. Printer control panel

2. Paper supports

3. Paper input tray

4. Single-sheet paper input tray (prior ity feed)

5. Paper guides

6. Paper-output lever

7. Straight-through output path

8. Printer door

9. Paper output bin

1. Power switch (220-240 volt printers)

2. Power receptacle

3. Memory door

4. Parallel port

Printer components 3

Printer control panel

The printer control panel is comprised of two lights and one lighted button. These lights produce patterns that identify the status of your printer.

Go button and light

Ready light

Attention light

●

Go button and light: Press and release to print a self-test page

or when in manual-feed mode, or press and hold for 5 seconds to

reset the printer.

●

Ready light: Indicates the printer is ready to print.

●

Attention light: Indicates printer initialization, reset, and errors.

Note See “Printer light patterns” for functional descriptions of all the light

patterns.

4 Chapter 1 Getting to know the printer

Printer paper input trays

Rear paper input tray

The paper input tray located closest to the back of the printer can hold up to 125 sheets of 20 lb. paper or it can hold multiple envelopes.

Front (single-sheet) paper input tray

The single-sheet paper input tray should be used when feeding single pages or media such as envelopes. You can print the first page on different media than the rest using the single-sheet paper input tray.

Note The printer will automatically (priority feed) print from the single-sheet

paper input tray before printing from the paper input tray.

Printer paper guides

Both input trays have paper guides. Paper guides are used to ensure the paper is correctly fed into the printer and that the print is not skewed (crooked text on the page). When loading paper, adjust the paper guides to match the width of the paper being printed.

Printer components 5

Printer paper output paths

Paper output bin

The paper output bin is located on the front of the printer. Printed paper will be collected here in the correct sequence when the paperoutput lever is in the up position. Use the output bin when printing large, collated documents or when copying documents s o that the original is separated from the copies.

Straight-through paper output path

The straight through paper output path is useful when printing envelopes, transparencies, heavy media, or anything that tends to curl when printed. Printed paper will stack in rev erse order with the paper-output lever down.

6 Chapter 1 Getting to know the printer

Printer door

Open the printer door to access the toner cartridge, clear jams, and clean the printer. The printer door is located on the front of the printer. Open and close the printer door by firmly grasping the top left and right sides of the printer door and pulling it towards you.

Note If the scanner is attached, it may be necessary to move the printer to

the edge of your workstation before opening the printer door in order to get the full range of motion.

Printer components 7

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You can print on a variety of print media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors, affecting printer performance and quality. To achieve the best possible print quality , use only high-quality paper designed for laser printers. See “Printer paper specifications” for detailed paper and media specifications.

Note Always test a s ample of paper before pur chasing large quantities.

Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide (HP part number 5021-8909). See “Printer paper specifications.”

●

Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.)

●

Minimum supported paper size: 76 by 127 mm (3 by 5 in.)

8 Chapter 1 Getting to know the printer

Loading paper into the printer

Paper should be loaded with the top down and the side-to-be printed facing forward. Always adjust the paper guides to prevent jams and skewing.

CAUTION Attempting to print on paper that is wrinkled, folded, or damaged in any

way may cause a jam to occur. See “Printer paper specifications.”

Note Always remo ve all paper from the paper input tra y and straighten

the stack when new paper is added. This helps prevent multiple

sheets of paper from feeding through the printer at one time and reduces paper jams. See the sticker which you placed on the printer while setting up the hardware.

Specific types. . .

●

Transparencies: Load transparencies with the top down and the

side-to-be-printed facing toward the front of the printer. See

“Printing transparencies.”

●

Envelopes: Load with the narrow, stamp side down and the side-

to-be-printed facing toward the front of the printer. See “Printing

envelopes.”

●

Labels: Load with the top down and the side-to-be-printed facing

toward the front of the printer. See “Printing labels.”

●

Letterhead: Load with the top down and the side-to-be-printed

facing toward the front of the printer. See “Printing letterhead.”

●

Cards: Load with the narrow side down and the side-to-be-

printed facing toward the front of the printer. See “Printing cards.”

Loading paper into the printer 9

Turning the power off

Printers that require 100-127 volts of power must be unplugged to turn the power off. Printers that require 220-240 volts can be switched off (the switch is located on the left side of the power plug) or unplugged.

Note To ensure safety when working inside the printer for any reason, it is

best to unplug the printer.

Voltage conversions

HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within the United States to another country.

In addition to the concerns about the differing power system voltages, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements.

Note The HP LaserJet family printers must be serviced by an authorized

repair depot or reseller within the country where the printer was originally purchased.

Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of U.S. v er s i on HPLaserJet fam i ly p rint er s for fore ig n use. We advise those customers planning to transport equipment outside the United States to purchase the products in the country of final destination.

10 Chapter 1 Getting to know the printer

Accessing printer properties (driver) and help

This section provides information on the following topics:

●

Printer properties (driver)

●

Printer online help

Printer properties (driver)

Printer properties control the printer and allow you to change default settings, such as paper size, printing on both sides of the page (manual duplexing), printing multiple pages on a single sheet of paper (N-up printing), resolution, watermarks, and printer memory. You can access the printer properties in two ways:

●

Through the software application from which you are printing.

(Change settings for current software application use.)

●

Using the Windows® operating system. (Change default settings

for all future print jobs.)

Note Because many software applications use a different method of

accessing the printer properties, we will describe common methods used in Windows 9x & NT® 4.0, and Windows 3.1x.

Windows 9x & NT 4.0

●

Change settings for current software application use: From

the File menu within the software application, click Print, and

then click Properties. (The steps can vary between software

applications; this is the most common method.)

●

Change defaults for all future print jobs: Click the Start button,

click Settings, and then click Printers. Right-click the printer icon

for which you would like to change properties, and then choose

Properties. Many of the features in Windows NT are also located

on the Document Defaults menu.

Windows 3.1x

●

Change settings for current software application use: From

the File menu within the software application, click Print,

Printers, and then click Options. (The steps can vary between

software applications; this is the most common method.)

●

Change defaults for all future print jobs: From the Windows

control panel, double-click Printers, highlight the printer, and then

click Setup.

Accessing printer properties (driver) and help 11

Printer online help

Printer properties online help

The printer properties (driver) online help includes information specific to the functions within the printer properties. This online help will guide you when changing default settings for your printer.

Access the printer properties help system by opening the printer properties and then clicking on the Help button.

Online help

The HP LaserJet 1100 online help includes information for all of the printing, copying, and scanning software applications.

To access the HP LaserJet 1100 Online Help, use any of the three methods below:

●

Program Group:

• Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet 1100, and then LaserJet 1100 Online Help.

• Windows 3.1x: From the Program Manager, double-click the HP LaserJet 1100 icon, and then double-click LaserJet 1100 Online Help.

Note The Document Assistant is not available for Windows 3.1x operating

systems.

●

Document Assistant: Click Tools, and then click Help.

●

LaserJet Document Desktop: Click Help from the main menu.

12 Chapter 1 Getting to know the printer

Printing a self-test page

Among other items, a self-test page provides all of the printer configuration settings, scanner attachment verification, a sample of the print quality, and provides information for printer page counts as well as scan and copy page counts. A self-test page can also help you verify the printer is printing correctly.

To print a self-test page, press and release the Go button on the printer control panel while the printer is in the Ready state. If the printer is in PowerSave mode, press and release the Go button once to awaken it, and then press and release the Go button a second time.

Printing a self-test page 13

14 Chapter 1 Getting to know the printer

Printing media

This chapter provides information on the following topics:

●

Printing transparencies

●

Printing envelopes

●

Printing labels

●

Printing letterhead

●

Printing cards

Printing transparencies

Only use transparencies recommended for use in laser printers, such as HP transparency film. See “Printer paper specifications.”

CAUTION Inspect the transparencies to ensure they are not wrinkled or curled,

and that they do not have any torn edges.

1 Adjust the paper-output lever to the down position. 2 Load with the top down and the side-to-be-printed (rough side)

facing toward the front of the printer. Adjust the paper guides.

3 Print, and then remove the transparencies from the front of the

printer to prevent them from sticking together. Place the printed transparencies on a flat surface.

16 Chapter 2 Printing media

Printing envelopes

CAUTION Only use envelopes recommended for laser printers. See “Printer paper

specifications.”

1 Adjust the paper output-lev er to the down position. 2 Load with the narrow, stamp-side down and the side-to-be -

printed facing toward the front of the pr inter. Adjust the paper guides to fit the envelope.

3 Select the correct envelope size in the software application. This

setting can be accessed through the printer properties. See “Printer properties (driver).”

4 Print.

Printing envelopes 17

Printing labels

Only use labels recommended for laser printers, such as HP LaserJet labels. See “Printer paper specifications.”

CAUTION Do not use labels that are separating from the backing sheet, wrinkled,

or damaged in any way . Do not feed a sheet of labels through the printer twice. The adhesive backing is designed for one pass through the printer. Also, do not use continuous feed labels or labels that require moisture to stick.

1 Adjust the paper output-lev er to the down position. 2 Load with the top down and the side-to- be-pr inted facing

toward the front of the printer. Adjust the paper guides to fit the width of the label sheet.

3 Print, and then remove the printed label sheets from the front of

the printer as they are printed to prevent them from sticking together.

18 Chapter 2 Printing media

Printing letterhead

1 Load with the top down and the side-to-be-printed facing toward

the front of the printer. Adjust the paper guides to fit the width of

the paper. 2 Print. To print a single page cover letter, using letterhead, followed by a

multi-page document, load the letterhead in the single-sheet paper input tray and load the standard paper in the multi sheet paper input tray. By default, the printer prints from the single sheet paper input tray first.

Cover letter followed b y document. Use both input trays.

Printing letterhead 19

Printing cards

The HP LaserJet 1100 does not support paper smaller than 76 by 127 mm (3 by 5 in.). Verify cards are not stuck together before loading.

1 Adjust the paper output-lev er to the down position. 2 Load with the nar row side down and t he side- to-be- prin ted

fa c in g tow ar d th e fr o nt of th e pri nt e r. Adjust the paper guides

to fit the card. 3 Select the correct card size in the software application being

used. (Software settings can override printer properties.)

4 Print.

20 Chapter 2 Printing media

Printing tasks

This chapter provides information on the following topics:

●

Printing with manual feed

●

Printing on both sides of the paper (manual duplexing)

●

Printing watermarks

●

Printing multiple pages on a single sheet of paper (N-up printing)

●

Printing booklets

●

Canceling a print job

●

Changing print quality settings

●

Print using EconoMode (save toner)

Printing with manual feed

Use manual feed when printing mixed media; for example, an envelope, then a letter, then an envelope, and so forth. Load an envelope in the single sheet paper input tray and load letterhead in the multiple-page paper input tray. Also, use manual feed to protect your privacy when printing to a network printer.

To print using manual feed, you must access the printer properties or printer setup in your software application and select Manual Feed from the Source drop do wn li st. See “Printer properties (driver).” After the setting has been enabled, you must press the Go button (blinking) each time to print.

22 Chapter 3 Printing tasks

+ 98 hidden pages