HP 1020, 1020xi User Guide

	Error
1	6
2	7
3	8
4	9
5	10
Scan & Fax	Resolution Contrast
Stop	Start/Copy

FAX/COPY

Answer	TAM/	FAX/
Mode	FAX	TEL	TEL
	ABC		DEF
1	2		3
GHI	JKL		MNO
4	5		6
PQRS	TUV		WXYZ
7	8		9
Symbols			Space
*	0		#

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play
Cancel	Menu	Enter

Options/Volume

Flash	Speed Dial	Caller ID
		List
Mute	Speaker Phone
		Redial/Pause
MIC
	PHONE/MENU

hp fax 1020 series

User Guide

Copyright © 2001–2002 Hewlett-Packard Company

All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of HewlettPackard Company.

Publication number: C8580-90106 (Rev. B) Second edition: April 2002

Printed in South Korea, China, or the European Union

Notice

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett-Packard Company.

Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and program material which it describes.

Note: Regulatory information can be found in the Specification section.

It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.

•Governmental paper or documents

•Passports

•Immigration papers

•Selective service papers

•Identification badges, cards or insignias

•Governmental stamps:

•Postage stamps

•Food stamps

•Checks or drafts drawn on Governmental agencies

•Paper currency, traveler’s checks, or money orders

•Certificates of deposit

•Copyrighted works

Safety Information

WARNING

To prevent fire or shock hazard, do not expose this product to any type of moisture.

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

WARNING: Potential Shock Hazard

•Read and understand all instructions in the Setup Poster.

•Use only a grounded outlet when connecting the HP Fax to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

•Telephone lines can develop hazardous voltages. To avoid electrical shock, do not touch the contacts on the end of the cord, or any of the sockets on the HP Fax. Replace damaged cords immediately.

•Never install telephone wiring during a lightening storm.

•Observe all warnings and instructions marked on the product.

•Unplug this product from wall outlets and telephone jacks before cleaning.

•Do not install or use this product near water or when you are wet.

•Install the product securely on a stable surface.

•Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged.

•If the product does not operate normally, see the Troubleshooting section of this user guide.

•No operator-serviceable parts inside. Refer servicing to qualified service personnel.

•Use in a well ventilated area.

Quick Start

Follow these instructions to quickly use your HP Fax 1020 Series. Later chapters include more detailed instructions.

•	. . . . . . . . . . . . . . . . . . . . . . . . .	page Q-2
•	. . . . . . . . . . . . . . . . . . .	page Q-3
•	. . . . . . . . . . . . . . . . . . . . . . . .	page Q-4
•	. . . . . . . . . . . . . . . . . . . . . . . .	page Q-5
•	. . . . . . . . . . . . . . . . . . . . . . . .	page Q-6
•	. . . . . . . . . . . . . . . . . .	page Q-6
•	. . . . . . . . . . . . . . . .	page Q-7
•	. . . . . . . . . . . .	page Q-8

Q-1

hp fax 1020 series

Loading paper

To load paper follow these instructions.

1Pull the paper tray cover forward.

2Fan, neatly stack, then insert up to 100 sheets of paper.

media guides

If necessary, and move the media guides until they touch the paper.

aSqueeze and move the right media guide until it is set to the correct paper size: LTR/LGL or A4.

bSqueeze and move the left media guide until it is touching the edge of the paper.

3 Push the paper tray cover back into place.

Q-2

Quick Start

Setting the paper size

The fax machine can print on three paper sizes: Letter, A4, and Legal. Letter or A4 will be the default paper size, depending on the country setting.

Tip! If your faxes are being clipped in width or length, verify that the correct country is selected under the Country and Language menu option. See “Changing the Country and Language” on page 55.

To change to a different paper size:

1Press Menu.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 7.

7:Paper Size will display.

5Press Enter.

The default paper size for your country will display.

6 Use the arrow buttons ( ) to scroll to the new paper size and press Enter. The options are Letter, A4, and Legal.

7 Press Cancel repeatedly to exit the menu.

Q-3

hp fax 1020 series

Loading documents to fax or copy

You can load up to 20 pages in the document feeder. Load the documents face down (printed side toward the machine).

Adjust guides to document width.

Sending a fax

You can send a fax in one of two ways:

•The standard method scans and sends each page.

•The Scan & Fax button scans all of the pages before starting to send. This is very useful for multiple page faxes so that you can ensure all the pages are scanned properly before dialing.

Standard faxing

1Place the document (up to 20 pages) to be sent face down in the document tray.

2Dial the number by using one of these methods:

•Entering the number and pressing Start/Copy.

•Pressing a One Touch button.

•Pressing the Speed Dial button, entering a speed dial code and pressing Start/Copy. See “Using Speed Dialing and Broadcasting” on page 17.

Note: One touch buttons and speed dial codes must have been previously programmed.

Q-4

Quick Start

Scan & Fax

1Place the document to be sent face down in the document tray.

2Press Scan & Fax.

3Dial the number by using one of these methods:

•Entering the number and pressing Start/Copy.

•Pressing a One Touch button.

•Pressing the Speed Dial button, entering a speed dial code and pressing Start/Copy. See “Using Speed Dialing and Broadcasting” on page 17.

Note: One touch buttons and speed dial codes must have been previously programmed.

Receiving a fax

How faxes are received depends on how the Answer Mode is set.

TEL Answer Mode

If the Answer Mode is set to TEL, you must manually receive faxes.

1Answer the telephone.

2If you hear fax tones, press the Start/Copy button.

3Once you hear fax tones from both machines (this may take several seconds), you may hang up the telephone.

FAX or TAM/FAX Answer Mode

If the Answer Mode is set to FAX or TAM/FAX, the fax machine will answer the telephone, automatically detect fax tones, and receive a fax.

Tip! If you answer the telephone and hear fax tones, press the Start/Copy button to receive the fax.

Q-5

hp fax 1020 series

Making a copy

To make a copy, follow these instructions:

1Place the document to be copied face down in the document tray.

2Press Start/Copy.

3If you want more than one copy, use the number pad to enter the number of copies.

4Press Start/Copy.

Tip! For fewer than 10 copies, you must enter the leading 0; for example, for 3 copies, enter 03.

Making telephone calls

1Pick up the handset or press Speaker Phone.

2Dial the number by using one of these methods:

•Entering the number.

•Pressing a One Touch button.

•Pressing the Speed Dial button, entering a speed dial code, and pressing Start/Copy.

Note: One touch buttons and speed dial codes must have been previously programmed. See “Using Speed Dialing and Broadcasting” on page 17.

Q-6

Quick Start

Receiving telephone calls

When the telephone rings, pick up the handset or press the Speaker Phone button.

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play
Cancel	Menu	Enter

Options/Volume

Speed Dial

Mute	Speaker Phone
	Redial/Pause

MIC

	Speaker Phone
Mute	Redial/Pause

PHONE/MENU

Tip! To hang up the speaker phone, simply press the Speaker Phone button again.

Important: If the fax is already printing and you hear fax tones when you answer the telephone, just press Start/Copy to receive the fax. The new fax will print after the previous fax has finished printing.

If the telephone continues to ring after you lift the handset, the fax is busy. To answer the telephone, halt the current activity by pressing the Stop or Cancel button.

Q-7

hp fax 1020 series

Using the answering machine

Answering Machine (TAM)

hp fax 1020

Answering Machine (TAM)

Record Erase Messages

Record

Erase

Messages

Play

Skip

Replay

Play

Skip Replay

Cancel

Menu

Enter

	Options/Volume
	Speed Dial
Mute	Speaker Phone
	Redial/Pause
MIC
	PHONE/MENU

1Press the Record button twice.

Tip! In Canada, Latin America, and the U.S. only: for the best sound quality, use the handset to record your OGM instead of the speakerphone. Lift the handset after you have pressed the Record button once, then press Record again to begin recording your OGM. You must wait until after you have pressed Record to pick up the handset.

2Record your outgoing message (OGM) and press Record to end the recording.

Note: For best fax reception make your OGM as short as possible; however, it must be at least 2 seconds long.

3Press the Answer Mode button on the front panel until TAM/FAX is lit.

4To play received messages, press the Play button.

Tip! To change your OGM, simply re-record it.

Tip! If you pick up an extension phone while the HP Fax is playing the OGM or recording a message, pressing * then # on the extension phone will turn off the answering machine.

Q-8

Table of Contents

The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 The Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Navigating the menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Entering dates, times, text, and telephone numbers . . . . . . . . . . . . . . .5

Setting the Answer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Setting the TAM/FAX Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Setting the FAX Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Using Answer Pattern (Distinctive Ring Pattern) . . . . . . . . . . . . . . . . . . . .12 Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Setting the answer pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Silent Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Using an External Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . .15 Using Caller ID—U.S. and Canada only . . . . . . . . . . . . . . . . . . . . . . .15 Turning on Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Printing a list of calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Setting up Speed Dials and One Touch Buttons. . . . . . . . . . . . . . . . . . .17 Programming speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Dialing a Programmed Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Dialing with One-Touch buttons . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Dialing with Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Sending a Fax to Several People . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Creating the broadcast list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Sending a broadcast fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Printing the Speed Dial or Broadcast List . . . . . . . . . . . . . . . . . . . . . . . .24

i

hp fax 1020 series

Printing the speed dial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Printing the broadcast list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

! " # $

Recording Outgoing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 To record the outgoing message . . . . . . . . . . . . . . . . . . . . . . . . . . 26 To play the outgoing message . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Setting Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Changing the Length of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Listening to Messages Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Establishing your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Retrieving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

$

Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Fax polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Standard method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Scan & Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Sending a fax to multiple numbers . . . . . . . . . . . . . . . . . . . . . . . . . 37 Sending your fax at a later time . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Fax reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Fax Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

% & ' !

Making Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Changing Copy Contrast and Resolution . . . . . . . . . . . . . . . . . . . . . . . 47 Reducing Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Collating Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

( $

Changing the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
Changing the Fax Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	52

ii

Setting Auto Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Turning Beep Sounds On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Setting ECM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Changing the Country and Language . . . . . . . . . . . . . . . . . . . . . . . . .55

Resetting the Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

) $

Making Telephone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Receiving Telephone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Changing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Handset and speaker volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

* + %

Cleaning the Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Changing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Printing Faxes Stored in Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Messages on the Display and Error Log . . . . . . . . . . . . . . . . . . . . . . . .64 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Clearing document jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

, -'

Paper Types and Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Use Hewlett-Packard Support Services . . . . . . . . . . . . . . . . . . . . . . . . .78 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

. )

iii

hp fax 1020 series

iv

1 The Front Panel and Menus

The Front Panel

	Error
1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast

Start/Copy

Stop

FAX/COPY

Answer	TAM/
Mode	FAX	FAX	TEL
	ABC		DEF
1	2		3
GHI	JKL		MNO
4	5		6
PQRS	TUV		WXYZ
7	8		9
Symbols			Space
*	0		#

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play
Cancel	Menu	Enter

Options/Volume

Flash	Speed Dial	Caller ID
		List
Mute	Speaker Phone
		Redial/Pause
MIC
	PHONE/MENU
Err

One-touch buttons. Used to dial the first 10 programmed speed dials.

Scans all pages before sending the fax.

Stops a fax or cancels the activity in progress.

1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast

Start/Copy

Stop

Sets the resolution for sending a fax or making a copy.

Adjusts the contrast for faxes and copies.

Starts a fax or makes a copy.

FAX/COPY

1

hp fax 1020 series

Light blinks when the unit requires attention.

Sets how the unit answers the telephone.

Error
	Answer	TAM/
	Mode
		FAX	FAX	TEL
		ABC		DEF
	1	2		3
	GHI	JKL		MNO
0	4	5		6
	PQRS	TUV		WXYZ
	7	8		9
	Symbols			Space
	*	0		#

Display shows menu items and messages from the unit.

Telephone pad is used to dial telephone and fax numbers and to enter letters and symbols into header information.

These buttons are used to enter the menu, make a selection, and cancel a selection.

hpfax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play
Cancel	Menu	Enter

These buttons operate the telephone answering machine.

These buttons are used to scroll through menu options and to change the volume.

		Options/Volume
Used to switch between
telephone functions such as call		Speed Dial
waiting. Contact your local
telephone company for
information.	Mute	Speaker Phone
		Redial/Pause
Used to dial programmed speed	MIC
dial numbers.		PHONE/MENU

Microphone for speaker phone and TAM.

& . / 0Canada & U.S.

Prints a list of the last 10 calls by Caller ID.

/ 0 Rest of World

Prints the speed dial list.

This button works for telephone and fax dialing.

These buttons operate the speaker phone.

2

1:Fax Functions

1:Send Fax Later

2:Broadcasting 3:Fax Forwarding 4:Poll Receive

2:Print Report

1:Last Transact

2:Fax Log

3:Speed Dials

4:Broadcast List 5:Menu Settings 6:Self Test 7:Reprint Faxes 8:Usage Report 9:Caller ID List*

*Caller ID is for U.S. and Canada only **Flash Duration or Recall Duration is for Europe

3

Menu Button

3:Set Speed Dial

1:Speed Dial

2:Broadcast List 3:Delete Entry

-Speed Dial Entry / Broadcast Dial Entry

4:Print List

4:Basic Setup

1:Date & Time

2:Fax Header

>Your Name

>Your Fax No.

3:Auto Reports

4:Resolution

- Fine (Default)

5:Copy Reduction

- 100% (Default)

6:Copy Collation

- Off (Default)

7:Paper Size

-Letter or A4

or Legal

5:Rings & Volume

1:TAM/FAX Ring

-Toll Saver (Default )

2:FAX Ring

-Fax Ring >On (Default)

-Fax Ring Count

>02 (Default)

3:Answer Pattern

- All Rings (Default)

4:Ring Volume

- Soft (Default )

5:Beep Sounds

- On (Default)

6:TAM Setup

1:Message Length

- 60sec (Default)

2:Call Screening

- On (Default)

3:PIN Code

7:Advanced Setup

1:Scan & Fax

2:FAX Reduction

- 92% (Default)

3:Silent Detect

- Off (Default)

4:ECM

- On (Default)

5:Reset Defaults 6:Clean Cartridg 7:Country & Lang

8: Caller ID*

- Off (Default)

or Flash Duration** or Recall Duration**

- xxxms (Default varies by country)

Menus The

Menus and Panel Front The

hp fax 1020 series

Navigating the menus

Use the Menu buttons to navigate the menu items.

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play
Cancel	Menu	Enter

	Options/Volume
	Speed Dial
Mute	Speaker Phone
	Redial/Pause
MIC
	PHONE/MENU

•Press the Menu button to access the menu system.

•If you know the menu item number, press that number. For example, you can get to 4:Basic Setup either by pressing 4 or by using the

arrow buttons (	).
• Use the arrow buttons (		) to scroll through the options on a
particular level.

•Use the Enter button to select a menu option.

•Use the Cancel button to back up a level in the menu.

•Press the Cancel button repeatedly to exit the menus.

1 2To change the default Resolution setting to Standard, you would take the following steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 4.

4:Resolution will display.

4

The Front Panel and Menus

5 Press Enter.

Fine	* will display.

Tip! The * means that Fine is the current setting.

6 Press the right arrow button ( ) until Standard displays (2 times).

7Press Enter.

8Press the Cancel button repeatedly to exit the menu.

Entering dates, times, text, and telephone numbers

Some menu items ask you to enter dates, times or text. Here is the information to do that.

The unit will ask you for a 4-digit year, 2-digit month, and a 2-digit day. The display will show the date in the proper format for your country.

Tip! If the date format seems unfamiliar, check that your country is selected under the Advanced Functions menu.

2The unit will ask you for the time. If your country normally uses a 12-hour clock, you will be asked to choose am or pm.

To enter text, press the telephone keypad numbers repeatedly to scroll through the letters.

The letters and numbers scroll as shown next to each button:

	*'	!)7 )	Redial/Pause
			# 0* >?@
	ABC		DEF
1 g	2		3

GHI		JKL		MNO
4		5		6	!"
PQRS		TUV		WXYZ
7	#$%&'()*+	8	,-./012	9	3456789:;
Symbols	A<BCDEFG>@HI?JKLM			Space	< 0 )
*	NOPQRSTUVWXYZ[\M	0	h	#
	]^_`abcdef				&' / 8/

When the correct letter appears, wait for the cursor to move to the next space, then press the number for the next letter.

5

hp fax 1020 series

2+To enter a telephone number, including in your header or when programming your speed dial codes, press the telephone keypad numbers. To put a pause or a dash (-) into a telephone number, use the Redial/Pause button. When you put a dash between numbers, a pause is entered.

3 2+ /Each entry where you enter text or numbers has a maximum number of characters.

	. 2	3 2+
		-&
	Fax Header Name	20
	Fax Header Telephone Number	20
	Speed Dial List Name	20
	Speed Dial Telephone Number	32
	Broadcast Dial Telephone Number	32
	Fax Forward Telephone Number	32
	Scan & Fax Telephone Number	200
	Send Fax Later Telephone Number	32
	Poll to Receive Telephone Number	32
	Dialing from Number Pad	200

6

2 Setting Up to Receive Faxes

Follow these instructions to finish setting up your HP Fax 1020 Series to receive faxes. How the product receives faxes depends on the answer mode you chose when you set up the product.

4 # ' ' 4

5

Fax machine with few or no voice calls.

Telephone and fax machine using the internal answering machine.

Using Distinctive Ring service to set up a separate telephone number for your fax.

As a fax machine with an external answering machine.

See “FAX” on page 8.

See “TAM/FAX” on page 8.

See “Using Answer Pattern (Distinctive Ring Pattern)” on page 12.

See “Using an External Answering Machine” on page 15.

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hp fax 1020 series

Setting the Answer Mode

You can send faxes in any answer mode. The answer mode setting determines how the product answers the incoming call. Press the Answer Mode button until the light shows under the desired option.

TAM/ FAX

Select this setting to use the integrated telephone answering machine. TAM/FAX allows you to receive both voice and fax calls with voice calls going to the answering machine if you are unable to take the call. See “Setting the TAM/FAX Ring” on page 8 to set up the answering machine.

FAX

TEL

Select this setting to have the product answer as a fax machine. You can pick up voice calls if you answer the telephone before the fax does. See “Setting the FAX Ring” on page 10 to finish setting up your HP Fax.

Note: The internal answering machine will not work in this mode.

Select this setting to have the product always answer as a telephone. To receive faxes, press the Start/Copy button whenever you hear fax tones.

Note: You will be unable to receive faxes from extension telephones. You must press the Start/Copy button to receive faxes.

Tip! After 12 rings, the TAM will answer the call. This allows you to use the remote access commands to operate your fax machine. See “Listening to Messages Remotely” on page 30.

Setting the TAM/FAX Ring

If you have set the Answer Mode to TAM/FAX (“Setting the Answer Mode” on page 8), you can use this function to select the number of times the telephone will ring before the answering machine will answer.

See “Answering Machine” on page 25 for complete information on using the answering machine.

8

Setting Up to Receive Faxes

1Press Menu.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press Enter.

Toll Saver	* will display.
5 Use the arrow buttons (		) to choose the number of rings to occur
before the answering machine answers and press Enter.
The options are	1 through 6 and Toll Saver. Toll Saver is
the default.

0Toll Saver allows you to save on telephone charges. The telephone will ring 4 times before the answering machine answers unless there are new messages. If there are new messages, the telephone will only ring 2 times. This function allows you to hang up before the machine answers when there are no new messages to be heard.

6 Press Cancel repeatedly to exit the menu.

9

hp fax 1020 series

Setting the FAX Ring

If you have set the Answer Mode to FAX (“Setting the Answer Mode” on page 8), the product will answer the incoming call as a fax machine.

Important: You can answer this line as a telephone only if you answer before the HP fax.

Use this function to choose:

•whether the fax should ring audibly when a call is received

•the number of rings before the fax machine answers

1Press Menu.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press 2.

2:FAX Ring will display.

5Press Enter.

Fax Ring will display.

6Press Enter.

On	* will display.
7 Use the arrow buttons (		) to choose whether you want the unit to

ring audibly when a call is received. The options are:

•On (default)

•Silent

10

Setting Up to Receive Faxes

8 Press Enter.

Fax Ring Count will display.

2	* will display.
9 Use the arrow buttons (		) to choose the number of rings before the
fax machine answers.

1 through 9 are the options. 2 is the default.

10Press Enter.

11Press Cancel repeatedly to exit the menu.

11

hp fax 1020 series

Using Answer Pattern (Distinctive Ring Pattern)

Distinctive Ring is a service you subscribe to through your local telephone company (not all telephone companies provide this service). The telephone company will assign more than one telephone number to a single telephone line. Each telephone number is assigned a specific ring pattern. Ring patterns that are recognized by your HP Fax are single, double, triple, and double and triple.

If you have questions about how answer patterns work in your area, call your local telephone company.

Important! If you set a distinctive ring pattern, you will be unable to receive voice calls on that telephone number. The HP Fax will immediately answer that ring pattern with fax tones, ignoring all ring count settings. However, in FAX mode, the answering machine will pick up after 12 rings.

. 2

	" #	" #	(
	TAM/FAX	Answers immediately with fax	Answers according to TAM/FAX
		tones.	Ring setting.
	FAX	Answers immediately with fax	After 12 rings, the answering
		tones.	machine will answer. (The
			answering machine answers in
			FAX mode only if distinctive ring is
			used.)
	TEL	Distinctive ring is ignored. You	Distinctive ring is ignored. You
		must manually answer the	must manually answer the
		telephone. After 12 rings, the	telephone. After 12 rings, the
		answering machine will answer.	answering machine will answer.

Example

•You have a single telephone line and answer mode is set to TAM/FAX.

•The telephone company has given you two telephone numbers. One number will produce a Single Ring and one will produce a Double Ring pattern when called. You decide to use the number that produces a Double Ring for faxes.

•Set the HP Fax Answer Pattern to Double Ring.

12

Setting Up to Receive Faxes

•When the fax detects a Double Ring pattern, it immediately answers and attempts to receive a fax.

•When the fax detects a Single Ring pattern, the TAM Ring Count will be used before the HP Fax answers the call. Voice calls will be recorded on the answering machine.

Setting the answer pattern

1Press Menu.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press 3.

3:Answer Pattern will display.

5Press Enter.

6 Use the arrow buttons ( ) to choose the ring pattern that you want the unit to answer as a fax only and press Enter. The options are:

•All Rings (default)

•Single Rings

•Double Rings

•Triple Rings

•Double&Triple

Note: If you do not have Distinctive Ring service, make sure that this feature is set to All Rings.

7 Press Cancel repeatedly to exit the menus.

13

hp fax 1020 series

Silent Detect

Silent Detect refers to receiving faxes from older machines that do not send fax tones. This setting causes the HP Fax to wait and attempt to receive a fax if it does not hear a voice.

" #
FAX	Silent faxes will be automatically received. This setting is
	unneeded.
TAM/FAX	Set Silent Detect on only if you are expecting faxes from a silent
	machine. If you use Silent Detect the recommended setting is 7
	seconds.

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

37:Advanced Setup will display.

4Press Enter.

	1:Scan & Fax will display.
5	Press 3.
	3:Silent Detect will display.
6	Press Enter.
	Off	* will display.
7	Use the arrow buttons (		) to select the new setting you want and
	press Enter.
	Options are 5 to 15 seconds and Off. Off is the default.
8	Press the Cancel repeatedly to exit the menu.
Important! Turn Silent Detect			Off after you have received your fax.

14

Setting Up to Receive Faxes

Using an External Answering Machine

To use an external answering machine with your HP Fax follow these steps.

1Set the Answer Mode to FAX. See “Setting the Answer Mode” on page 8.

2Set the Fax Ring Count to be higher than the external answering machine’s ring count. See “Setting the FAX Ring” on page 10.

For example, set the external answering machine to answer in 4 rings and set the Fax Ring Count to be 6 rings.

The HP Fax will listen for fax tones once the answering machine has answered and will receive a fax if fax tones are heard. Your answering machine may record the fax tones.

Using Caller ID—U.S. and Canada only

Important! This feature is available only on products sold in the U.S. and Canada.

If you subscribe to Caller ID through your local telephone company, you can set your fax machine to display the number or name of the caller when the call is received. In addition, you can print a list of the numbers of the last 10 people who called.

Turning on Caller ID

1Press Menu.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

1:Scan & Fax will display.

15

hp fax 1020 series

4Press 8.

8:Caller ID will display.

5Press Enter.

6 Press the right arrow button ( ) to scroll to On and press Enter. 7 Press Cancel repeatedly to exit the menu.

Printing a list of calls

There are two methods of printing a list of calls by Caller ID.

Press the Caller ID List button on the front panel to print a list of the last 10 calls.

2You can also print the Caller ID List from the Print Report menu. See “Printing Reports” on page 43.

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