HP 1020, 1020xi User Guide

	Error
1	6
2	7
3	8
4	9
5	10
Scan & Fax	Resolution Contrast
Stop	Start/Copy
Stop

FAX/COPY

Answer	TAM/	FAX/
Mode	FAX	TEL	TEL
	ABC		DEF
1	2		3
GHI	JKL		MNO
4	5		6
PQRS	TUV		WXYZ
7	8		9
Symbols			Space
*	0		#
*

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play
Cancel	Menu	Enter

Options/Volume

Flash	Speed Dial	Caller ID
Flash		List
Mute	Speaker Phone
Mute		Redial/Pause
MIC
	PHONE/MENU

hp fax 1020 series

User Guide

All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of HewlettPackard Company.

Publication number: C8580-90106 (Rev. B) Second edition: April 2002

Printed in South Korea, China, or the European Union

Notice

The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett-Packard Company.

Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and program material which it describes.

Note: Regulatory information can be found in the Specification section.

It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first.

•Governmental paper or documents

•Passports

•Immigration papers

•Selective service papers

•Identification badges, cards or insignias

•Governmental stamps:

•Postage stamps

•Food stamps

•Checks or drafts drawn on Governmental agencies

•Paper currency, traveler’s checks, or money orders

•Certificates of deposit

•Copyrighted works

Safety Information

WARNING

To prevent fire or shock hazard, do not expose this product to any type of moisture.

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

WARNING: Potential Shock Hazard

•Read and understand all instructions in the Setup Poster.

•Use only a grounded outlet when connecting the HP Fax to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

•Telephone lines can develop hazardous voltages. To avoid electrical shock, do not touch the contacts on the end of the cord, or any of the sockets on the HP Fax. Replace damaged cords immediately.

•Never install telephone wiring during a lightening storm.

•Observe all warnings and instructions marked on the product.

•Unplug this product from wall outlets and telephone jacks before cleaning.

•Do not install or use this product near water or when you are wet.

•Install the product securely on a stable surface.

•Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged.

•If the product does not operate normally, see the Troubleshooting section of this user guide.

•No operator-serviceable parts inside. Refer servicing to qualified service personnel.

•Use in a well ventilated area.

Quick Start

Follow these instructions to quickly use your HP Fax 1020 Series. Later chapters include more detailed instructions.

•	. . . . . . . . . . . . . . . . . . . . . . . . .	page Q-2
•	. . . . . . . . . . . . . . . . . . .	page Q-3
•	. . . . . . . . . . . . . . . . . . . . . . . .	page Q-4
•	. . . . . . . . . . . . . . . . . . . . . . . .	page Q-5
•	. . . . . . . . . . . . . . . . . . . . . . . .	page Q-6
•	. . . . . . . . . . . . . . . . . .	page Q-6
•	. . . . . . . . . . . . . . . .	page Q-7
•	. . . . . . . . . . . .	page Q-8

Q-1

hp fax 1020 series

Loading paper

To load paper follow these instructions.

1Pull the paper tray cover forward.

2Fan, neatly stack, then insert up to 100 sheets of paper.

media guides

If necessary, and move the media guides until they touch the paper.

aSqueeze and move the right media guide until it is set to the correct paper size: LTR/LGL or A4.

bSqueeze and move the left media guide until it is touching the edge of the paper.

3 Push the paper tray cover back into place.

Q-2

Quick Start

Setting the paper size

The fax machine can print on three paper sizes: Letter, A4, and Legal. Letter or A4 will be the default paper size, depending on the country setting.

Tip! If your faxes are being clipped in width or length, verify that the correct country is selected under the Country and Language menu option. See “Changing the Country and Language” on page 55.

To change to a different paper size:

1Press Menu.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 7.

7:Paper Size will display.

5Press Enter.

The default paper size for your country will display.

6 Use the arrow buttons ( ) to scroll to the new paper size and press Enter. The options are Letter, A4, and Legal.

7 Press Cancel repeatedly to exit the menu.

Q-3

hp fax 1020 series

Loading documents to fax or copy

You can load up to 20 pages in the document feeder. Load the documents face down (printed side toward the machine).

Adjust guides to document width.

Sending a fax

You can send a fax in one of two ways:

•The standard method scans and sends each page.

•The Scan & Fax button scans all of the pages before starting to send. This is very useful for multiple page faxes so that you can ensure all the pages are scanned properly before dialing.

Standard faxing

1Place the document (up to 20 pages) to be sent face down in the document tray.

2Dial the number by using one of these methods:

•Entering the number and pressing Start/Copy.

•Pressing a One Touch button.

•Pressing the Speed Dial button, entering a speed dial code and pressing Start/Copy. See “Using Speed Dialing and Broadcasting” on page 17.

Note: One touch buttons and speed dial codes must have been previously programmed.

Q-4

Quick Start

Scan & Fax

1Place the document to be sent face down in the document tray.

2Press Scan & Fax.

3Dial the number by using one of these methods:

•Entering the number and pressing Start/Copy.

•Pressing a One Touch button.

•Pressing the Speed Dial button, entering a speed dial code and pressing Start/Copy. See “Using Speed Dialing and Broadcasting” on page 17.

Note: One touch buttons and speed dial codes must have been previously programmed.

Receiving a fax

How faxes are received depends on how the Answer Mode is set.

TEL Answer Mode

If the Answer Mode is set to TEL, you must manually receive faxes.

1Answer the telephone.

2If you hear fax tones, press the Start/Copy button.

3Once you hear fax tones from both machines (this may take several seconds), you may hang up the telephone.

FAX or TAM/FAX Answer Mode

If the Answer Mode is set to FAX or TAM/FAX, the fax machine will answer the telephone, automatically detect fax tones, and receive a fax.

Tip! If you answer the telephone and hear fax tones, press the Start/Copy button to receive the fax.

Q-5

hp fax 1020 series

Making a copy

To make a copy, follow these instructions:

1Place the document to be copied face down in the document tray.

2Press Start/Copy.

3If you want more than one copy, use the number pad to enter the number of copies.

4Press Start/Copy.

Tip! For fewer than 10 copies, you must enter the leading 0; for example, for 3 copies, enter 03.

Making telephone calls

1Pick up the handset or press Speaker Phone.

2Dial the number by using one of these methods:

•Entering the number.

•Pressing a One Touch button.

•Pressing the Speed Dial button, entering a speed dial code, and pressing Start/Copy.

Note: One touch buttons and speed dial codes must have been previously programmed. See “Using Speed Dialing and Broadcasting” on page 17.

Q-6

Quick Start

Receiving telephone calls

When the telephone rings, pick up the handset or press the Speaker Phone button.

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

Options/Volume

Speed Dial

Mute	Speaker Phone
	Redial/Pause

MIC

	Speaker Phone
Mute	Redial/Pause

PHONE/MENU

Tip! To hang up the speaker phone, simply press the Speaker Phone button again.

Important: If the fax is already printing and you hear fax tones when you answer the telephone, just press Start/Copy to receive the fax. The new fax will print after the previous fax has finished printing.

If the telephone continues to ring after you lift the handset, the fax is busy. To answer the telephone, halt the current activity by pressing the Stop or Cancel button.

Q-7

hp fax 1020 series

Using the answering machine

Answering Machine (TAM)

hp fax 1020

Answering Machine (TAM)

Record Erase Messages

Record

Erase

Messages

Play

Skip

Replay

Play

Skip Replay

Cancel

Enter

	Options/Volume
	Speed Dial
Mute	Speaker Phone
Mute	Redial/Pause
MIC
	PHONE/MENU

1Press the Record button twice.

Tip! In Canada, Latin America, and the U.S. only: for the best sound quality, use the handset to record your OGM instead of the speakerphone. Lift the handset after you have pressed the Record button once, then press Record again to begin recording your OGM. You must wait until after you have pressed Record to pick up the handset.

2Record your outgoing message (OGM) and press Record to end the recording.

Note: For best fax reception make your OGM as short as possible; however, it must be at least 2 seconds long.

3Press the Answer Mode button on the front panel until TAM/FAX is lit.

4To play received messages, press the Play button.

Tip! To change your OGM, simply re-record it.

Tip! If you pick up an extension phone while the HP Fax is playing the OGM or recording a message, pressing * then # on the extension phone will turn off the answering machine.

Q-8

Table of Contents

The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 The Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Navigating the menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Entering dates, times, text, and telephone numbers . . . . . . . . . . . . . . .5

Setting the Answer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Setting the TAM/FAX Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Setting the FAX Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Using Answer Pattern (Distinctive Ring Pattern) . . . . . . . . . . . . . . . . . . . .12 Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Setting the answer pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Silent Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Using an External Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . .15 Using Caller ID—U.S. and Canada only . . . . . . . . . . . . . . . . . . . . . . .15 Turning on Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Printing a list of calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Setting up Speed Dials and One Touch Buttons. . . . . . . . . . . . . . . . . . .17 Programming speed dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Dialing a Programmed Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Dialing with One-Touch buttons . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Dialing with Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Sending a Fax to Several People . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Creating the broadcast list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Sending a broadcast fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Printing the Speed Dial or Broadcast List . . . . . . . . . . . . . . . . . . . . . . . .24

hp fax 1020 series

Printing the speed dial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Printing the broadcast list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

! " # $

Recording Outgoing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 To record the outgoing message . . . . . . . . . . . . . . . . . . . . . . . . . . 26 To play the outgoing message . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Setting Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Changing the Length of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Listening to Messages Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Establishing your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Retrieving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Receiving Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Fax polling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Standard method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Scan & Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Sending a fax to multiple numbers . . . . . . . . . . . . . . . . . . . . . . . . . 37 Sending your fax at a later time . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Fax reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Fax Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

% & ' !

Making Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Changing Copy Contrast and Resolution . . . . . . . . . . . . . . . . . . . . . . . 47 Reducing Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Collating Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

( $

Changing the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	51
Changing the Fax Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	52

Setting Auto Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Turning Beep Sounds On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Setting ECM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Changing the Country and Language . . . . . . . . . . . . . . . . . . . . . . . . .55

Resetting the Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

) $

Making Telephone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Receiving Telephone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Changing Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Handset and speaker volume . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

* + %

Cleaning the Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Changing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Printing Faxes Stored in Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Messages on the Display and Error Log . . . . . . . . . . . . . . . . . . . . . . . .64 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Clearing document jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

, -'

Paper Types and Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Product Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Use Hewlett-Packard Support Services . . . . . . . . . . . . . . . . . . . . . . . . .78 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

. )

iii

hp fax 1020 series

1 The Front Panel and Menus

The Front Panel

	Error
1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast

Start/Copy

Stop

FAX/COPY

Answer	TAM/
Mode	FAX	FAX	TEL
	ABC		DEF
1	2		3
GHI	JKL		MNO
4	5		6
PQRS	TUV		WXYZ
7	8		9
Symbols			Space
*	0		#
*

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

Options/Volume

Flash	Speed Dial	Caller ID
Flash		List
Mute	Speaker Phone
Mute		Redial/Pause
MIC
	PHONE/MENU
Err

One-touch buttons. Used to dial the first 10 programmed speed dials.

Scans all pages before sending the fax.

Stops a fax or cancels the activity in progress.

1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast

Start/Copy

Stop

Sets the resolution for sending a fax or making a copy.

Adjusts the contrast for faxes and copies.

Starts a fax or makes a copy.

FAX/COPY

hp fax 1020 series

Light blinks when the unit requires attention.

Sets how the unit answers the telephone.

Error
	Answer	TAM/
	Mode	TAM/
	Mode	FAX	FAX	TEL
		FAX	FAX	TEL
		ABC		DEF
	1	2		3
	GHI	JKL		MNO
0	4	5		6
	PQRS	TUV		WXYZ
	7	8		9
	Symbols			Space
	*	0		#
	*

Display shows menu items and messages from the unit.

Telephone pad is used to dial telephone and fax numbers and to enter letters and symbols into header information.

These buttons are used to enter the menu, make a selection, and cancel a selection.

hpfax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

These buttons operate the telephone answering machine.

These buttons are used to scroll through menu options and to change the volume.

		Options/Volume
Used to switch between
telephone functions such as call		Speed Dial
waiting. Contact your local
telephone company for
information.	Mute	Speaker Phone
	Mute	Redial/Pause
Used to dial programmed speed	MIC
dial numbers.		PHONE/MENU
		PHONE/MENU

Microphone for speaker phone and TAM.

& . / 0Canada & U.S.

Prints a list of the last 10 calls by Caller ID.

/ 0 Rest of World

Prints the speed dial list.

This button works for telephone and fax dialing.

These buttons operate the speaker phone.

1:Fax Functions

1:Send Fax Later

2:Broadcasting 3:Fax Forwarding 4:Poll Receive

2:Print Report

1:Last Transact

2:Fax Log

3:Speed Dials

4:Broadcast List 5:Menu Settings 6:Self Test 7:Reprint Faxes 8:Usage Report 9:Caller ID List*

*Caller ID is for U.S. and Canada only **Flash Duration or Recall Duration is for Europe

Menu Button

3:Set Speed Dial

1:Speed Dial

2:Broadcast List 3:Delete Entry

-Speed Dial Entry / Broadcast Dial Entry

4:Print List

4:Basic Setup

1:Date & Time

2:Fax Header

>Your Name

>Your Fax No.

3:Auto Reports

4:Resolution

- Fine (Default)

5:Copy Reduction

- 100% (Default)

6:Copy Collation

- Off (Default)

7:Paper Size

-Letter or A4

or Legal

5:Rings & Volume

1:TAM/FAX Ring

-Toll Saver (Default )

2:FAX Ring

-Fax Ring >On (Default)

-Fax Ring Count

>02 (Default)

3:Answer Pattern

- All Rings (Default)

4:Ring Volume

- Soft (Default )

5:Beep Sounds

- On (Default)

6:TAM Setup

1:Message Length

- 60sec (Default)

2:Call Screening

- On (Default)

3:PIN Code

7:Advanced Setup

1:Scan & Fax

2:FAX Reduction

- 92% (Default)

3:Silent Detect

- Off (Default)

4:ECM

- On (Default)

5:Reset Defaults 6:Clean Cartridg 7:Country & Lang

8: Caller ID*

- Off (Default)

or Flash Duration** or Recall Duration**

- xxxms (Default varies by country)

Menus The

Menus and Panel Front The

hp fax 1020 series

Navigating the menus

Use the Menu buttons to navigate the menu items.

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

	Options/Volume
	Speed Dial
Mute	Speaker Phone
Mute	Redial/Pause
MIC
	PHONE/MENU

•Press the Menu button to access the menu system.

•If you know the menu item number, press that number. For example, you can get to 4:Basic Setup either by pressing 4 or by using the

arrow buttons (	).
• Use the arrow buttons (		) to scroll through the options on a
particular level.

•Use the Enter button to select a menu option.

•Use the Cancel button to back up a level in the menu.

•Press the Cancel button repeatedly to exit the menus.

1 2To change the default Resolution setting to Standard, you would take the following steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 4.

4:Resolution will display.

The Front Panel and Menus

5 Press Enter.

Fine	* will display.

Tip! The * means that Fine is the current setting.

6 Press the right arrow button ( ) until Standard displays (2 times).

7Press Enter.

8Press the Cancel button repeatedly to exit the menu.

Entering dates, times, text, and telephone numbers

Some menu items ask you to enter dates, times or text. Here is the information to do that.

The unit will ask you for a 4-digit year, 2-digit month, and a 2-digit day. The display will show the date in the proper format for your country.

Tip! If the date format seems unfamiliar, check that your country is selected under the Advanced Functions menu.

2The unit will ask you for the time. If your country normally uses a 12-hour clock, you will be asked to choose am or pm.

To enter text, press the telephone keypad numbers repeatedly to scroll through the letters.

The letters and numbers scroll as shown next to each button:

	*'	!)7 )	Redial/Pause
	*'	!)7 )	# 0* >?@
	ABC		DEF
1 g	2		3

GHI		JKL		MNO
4		5		6	!"
PQRS		TUV		WXYZ
7	#$%&'()*+	8	,-./012	9	3456789:;
Symbols	A<BCDEFG>@HI?JKLM			Space	< 0 )
*	NOPQRSTUVWXYZ[\M	0	h	#	< 0 )
	]^_`abcdef	0	h	#	&' / 8/
	]^_`abcdef

When the correct letter appears, wait for the cursor to move to the next space, then press the number for the next letter.

hp fax 1020 series

2+To enter a telephone number, including in your header or when programming your speed dial codes, press the telephone keypad numbers. To put a pause or a dash (-) into a telephone number, use the Redial/Pause button. When you put a dash between numbers, a pause is entered.

3 2+ /Each entry where you enter text or numbers has a maximum number of characters.

	. 2	3 2+
	. 2	-&
		-&
	Fax Header Name	20
	Fax Header Telephone Number	20
	Speed Dial List Name	20
	Speed Dial Telephone Number	32
	Broadcast Dial Telephone Number	32
	Fax Forward Telephone Number	32
	Scan & Fax Telephone Number	200
	Send Fax Later Telephone Number	32
	Poll to Receive Telephone Number	32
	Dialing from Number Pad	200

2 Setting Up to Receive Faxes

Follow these instructions to finish setting up your HP Fax 1020 Series to receive faxes. How the product receives faxes depends on the answer mode you chose when you set up the product.

4 # ' ' 4

Fax machine with few or no voice calls.

Telephone and fax machine using the internal answering machine.

Using Distinctive Ring service to set up a separate telephone number for your fax.

As a fax machine with an external answering machine.

See “FAX” on page 8.

See “TAM/FAX” on page 8.

See “Using Answer Pattern (Distinctive Ring Pattern)” on page 12.

See “Using an External Answering Machine” on page 15.

hp fax 1020 series

Setting the Answer Mode

You can send faxes in any answer mode. The answer mode setting determines how the product answers the incoming call. Press the Answer Mode button until the light shows under the desired option.

TAM/ FAX

Select this setting to use the integrated telephone answering machine. TAM/FAX allows you to receive both voice and fax calls with voice calls going to the answering machine if you are unable to take the call. See “Setting the TAM/FAX Ring” on page 8 to set up the answering machine.

FAX

TEL

Select this setting to have the product answer as a fax machine. You can pick up voice calls if you answer the telephone before the fax does. See “Setting the FAX Ring” on page 10 to finish setting up your HP Fax.

Note: The internal answering machine will not work in this mode.

Select this setting to have the product always answer as a telephone. To receive faxes, press the Start/Copy button whenever you hear fax tones.

Note: You will be unable to receive faxes from extension telephones. You must press the Start/Copy button to receive faxes.

Tip! After 12 rings, the TAM will answer the call. This allows you to use the remote access commands to operate your fax machine. See “Listening to Messages Remotely” on page 30.

Setting the TAM/FAX Ring

If you have set the Answer Mode to TAM/FAX (“Setting the Answer Mode” on page 8), you can use this function to select the number of times the telephone will ring before the answering machine will answer.

See “Answering Machine” on page 25 for complete information on using the answering machine.

Setting Up to Receive Faxes

1Press Menu.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press Enter.

Toll Saver	* will display.
5 Use the arrow buttons (		) to choose the number of rings to occur
before the answering machine answers and press Enter.
The options are	1 through 6 and Toll Saver. Toll Saver is
the default.

0Toll Saver allows you to save on telephone charges. The telephone will ring 4 times before the answering machine answers unless there are new messages. If there are new messages, the telephone will only ring 2 times. This function allows you to hang up before the machine answers when there are no new messages to be heard.

6 Press Cancel repeatedly to exit the menu.

hp fax 1020 series

Setting the FAX Ring

If you have set the Answer Mode to FAX (“Setting the Answer Mode” on page 8), the product will answer the incoming call as a fax machine.

Important: You can answer this line as a telephone only if you answer before the HP fax.

Use this function to choose:

•whether the fax should ring audibly when a call is received

•the number of rings before the fax machine answers

1Press Menu.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press 2.

2:FAX Ring will display.

5Press Enter.

Fax Ring will display.

6Press Enter.

On	* will display.
7 Use the arrow buttons (		) to choose whether you want the unit to

ring audibly when a call is received. The options are:

•On (default)

•Silent

Setting Up to Receive Faxes

8 Press Enter.

Fax Ring Count will display.

2	* will display.
9 Use the arrow buttons (		) to choose the number of rings before the
fax machine answers.

1 through 9 are the options. 2 is the default.

10Press Enter.

11Press Cancel repeatedly to exit the menu.

hp fax 1020 series

Using Answer Pattern (Distinctive Ring Pattern)

Distinctive Ring is a service you subscribe to through your local telephone company (not all telephone companies provide this service). The telephone company will assign more than one telephone number to a single telephone line. Each telephone number is assigned a specific ring pattern. Ring patterns that are recognized by your HP Fax are single, double, triple, and double and triple.

If you have questions about how answer patterns work in your area, call your local telephone company.

Important! If you set a distinctive ring pattern, you will be unable to receive voice calls on that telephone number. The HP Fax will immediately answer that ring pattern with fax tones, ignoring all ring count settings. However, in FAX mode, the answering machine will pick up after 12 rings.

. 2

" #	" #	(
	" #	(


TAM/FAX	Answers immediately with fax	Answers according to TAM/FAX
	tones.	Ring setting.

FAX	Answers immediately with fax	After 12 rings, the answering
	tones.	machine will answer. (The
		answering machine answers in
		FAX mode only if distinctive ring is
		used.)

TEL	Distinctive ring is ignored. You	Distinctive ring is ignored. You
	must manually answer the	must manually answer the
	telephone. After 12 rings, the	telephone. After 12 rings, the
	answering machine will answer.	answering machine will answer.

Example

•You have a single telephone line and answer mode is set to TAM/FAX.

•The telephone company has given you two telephone numbers. One number will produce a Single Ring and one will produce a Double Ring pattern when called. You decide to use the number that produces a Double Ring for faxes.

•Set the HP Fax Answer Pattern to Double Ring.

Setting Up to Receive Faxes

•When the fax detects a Double Ring pattern, it immediately answers and attempts to receive a fax.

•When the fax detects a Single Ring pattern, the TAM Ring Count will be used before the HP Fax answers the call. Voice calls will be recorded on the answering machine.

Setting the answer pattern

1Press Menu.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press 3.

3:Answer Pattern will display.

5Press Enter.

6 Use the arrow buttons ( ) to choose the ring pattern that you want the unit to answer as a fax only and press Enter. The options are:

•All Rings (default)

•Single Rings

•Double Rings

•Triple Rings

•Double&Triple

Note: If you do not have Distinctive Ring service, make sure that this feature is set to All Rings.

7 Press Cancel repeatedly to exit the menus.

hp fax 1020 series

Silent Detect

Silent Detect refers to receiving faxes from older machines that do not send fax tones. This setting causes the HP Fax to wait and attempt to receive a fax if it does not hear a voice.

" #

FAX	Silent faxes will be automatically received. This setting is
	unneeded.

TAM/FAX	Set Silent Detect on only if you are expecting faxes from a silent
	machine. If you use Silent Detect the recommended setting is 7
	seconds.

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

37:Advanced Setup will display.

4Press Enter.

	1:Scan & Fax will display.
5	Press 3.
	3:Silent Detect will display.
6	Press Enter.
	Off	* will display.
7	Use the arrow buttons (		) to select the new setting you want and
	press Enter.
	Options are 5 to 15 seconds and Off. Off is the default.
8	Press the Cancel repeatedly to exit the menu.
Important! Turn Silent Detect			Off after you have received your fax.

Setting Up to Receive Faxes

Using an External Answering Machine

To use an external answering machine with your HP Fax follow these steps.

1Set the Answer Mode to FAX. See “Setting the Answer Mode” on page 8.

2Set the Fax Ring Count to be higher than the external answering machine’s ring count. See “Setting the FAX Ring” on page 10.

For example, set the external answering machine to answer in 4 rings and set the Fax Ring Count to be 6 rings.

The HP Fax will listen for fax tones once the answering machine has answered and will receive a fax if fax tones are heard. Your answering machine may record the fax tones.

Using Caller ID—U.S. and Canada only

Important! This feature is available only on products sold in the U.S. and Canada.

If you subscribe to Caller ID through your local telephone company, you can set your fax machine to display the number or name of the caller when the call is received. In addition, you can print a list of the numbers of the last 10 people who called.

Turning on Caller ID

1Press Menu.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

1:Scan & Fax will display.

hp fax 1020 series

4Press 8.

8:Caller ID will display.

5Press Enter.

6 Press the right arrow button ( ) to scroll to On and press Enter. 7 Press Cancel repeatedly to exit the menu.

Printing a list of calls

There are two methods of printing a list of calls by Caller ID.

Press the Caller ID List button on the front panel to print a list of the last 10 calls.

2You can also print the Caller ID List from the Print Report menu. See “Printing Reports” on page 43.

3 Using Speed Dialing and

Broadcasting

Follow these instructions to set up Speed Dials and One-Touch buttons and to use the Broadcast List.

Speed Dials and One-Touch buttons allow you to program frequently called numbers (both telephone and fax) into your unit so you do not have to dial them each time.

The Broadcasting function allows you to send a fax to a distribution list of up to 30 people.

Setting up Speed Dials and One Touch Buttons.

You can program frequently called numbers into your fax machine. Each speed dial code can be programmed with both a telephone number and a fax number. The first 10 Speed Dial numbers are assigned to the One Touch buttons. Speed Dials can be dialed by pressing the One Touch button or entering the Speed Dial code.

If no document is loaded, pressing a One Touch button or entering a Speed Dial code will dial the telephone number. If a document is loaded, the fax number will be dialed.

hp fax 1020 series

Programming speed dials

1Press Menu.

1:Fax Functions will display.

2Press 3.

3:Set Speed Dial will display.

3Press Enter.

1:Speed Dial will display.

4Press Enter.

01:Unassigned will display.

The first unassigned speed dial number is shown. You can use the arrow buttons ( ) to scroll through the list.

5Press Enter.

6Enter the name of the person (up to 20 characters) and press Enter. See “Entering dates, times, text, and telephone numbers” on page 5.

7Enter the fax number of the person and press Enter.

8Enter the telephone number of the person and press Enter.

9Repeat Steps 2–7 to enter another Speed Dial Code.

10Press Cancel repeatedly to exit the menus

Tip! Either the fax number or telephone number is optional.

Using Speed Dialing and Broadcasting

1To edit existing entries follow these steps.

1 Follow Steps 1–4 in Setting Up Speed Dials.

2 Use the arrow buttons (

) to scroll to the entry you want to change.

3Press Enter.

4Enter the new information and press Enter after each step.

5Press Cancel repeatedly to exit the menus.

Dialing a Programmed Number

Whether the One-Touch buttons and speed dial codes dial telephone or fax numbers depends on whether or not a document is loaded for faxing.

One-Touch button pressed

Speed dial code entered

Is a document inserted?

Yes No

Dials fax number.

Dials telephone number.

hp fax 1020 series

Dialing with One-Touch buttons

The first 10 speed dial codes are assigned to the One-Touch buttons and are dialed by pressing the corresponding button.

Peel off the protective film before trying to write next to the One-

Touch buttons.

Dialing with Speed Dial codes

1Press the Speed Dial button.

2Enter the speed dial code.

3Press Start/Copy or Enter.

Sending a Fax to Several People

You can use the Broadcast List to send a fax to a distribution list of up to 30 locations. First you must create the Broadcast List. Then you can send a fax to the distribution list.

Creating the broadcast list

1Press Menu.

1:Fax Functions will display.

2Press 3.

3:Set Speed Dial will display.

Using Speed Dialing and Broadcasting

3Press Enter.

1:Speed Dial will display.

4Press 2.

2:Broadcast List will display.

5Press Enter.

Entry(01-30):01 will display.

6Enter the number you want to assign to this person (01-30) and press

Enter.

Tip! Enter the leading zero. For number 3, enter 03.

7Enter the fax number and press Enter.

8Repeat Steps 2–7 for each person on the list.

9Press Cancel repeatedly to exit the menus.

To print the Broadcast List, go to Print Reports and print report 4. See “Printing Reports” on page 43.

Note: You cannot delete the entire Broadcast List at once. You can delete individual entries using 3:Delete Entry under Set Speed Dials. See “Deleting an Entry” on page 23.

hp fax 1020 series

Sending a broadcast fax

You must have the Broadcast List already created before you can send a broadcast fax. See “Creating the broadcast list” on page 20.

1Place the document face down into the fax. The document must be in the machine before you select Broadcasting.

2Press Menu.

1:Fax Functions will display.

3Press Enter.

1:Send Fax Later will display.

4Press 2.

2:Broadcasting will display.

5Press Enter.

Cancel * will display.

6 Use the right arrow button ( ) to scroll to Send Now then press Enter. The fax will be transmitted to everyone in the Broadcast List.

Using Speed Dialing and Broadcasting

Deleting an Entry

Use this feature to delete either a speed dial entry or a broadcast list entry.

1Press Menu.

1:Fax Functions will display.

2Press 3.

3:Set Speed Dial will display.

3Press Enter.

1:Speed Dial will display.

4Press 3.

3:Delete Entry will display.

5Press Enter.

Speed Dial will display.
6 Use the arrow buttons (	) to choose between Speed Dial and
Broadcast.

7Press Enter.

8Entry:01 will display.

9Enter the number of the entry you want to delete and press Enter.

10Press Cancel repeatedly to exit the menus.

hp fax 1020 series

Printing the Speed Dial or Broadcast List

You can print lists of your speed dial and broadcast entries. This is especially useful when you need to edit your lists.

Printing the speed dial list

1Press Menu.

1:Fax Functions will display.

2Press 3.

3:Set Speed Dial will display.

3Press Enter.

1:Speed Dial will display.

4Press 4.

4:Print List will display.

5Press Enter.

Printing the broadcast list

1Press Menu.

1:Fax Functions will display.

2Press 2.

2:Print Reports will display.

3Press Enter.

1:Last Transact will display.

4Press 4.

4:Broadcast List will display.

5Press Enter.

4 Answering Machine

Important! To use the answering machine, the Answer Mode must be set to TAM/FAX. See “Setting the Answer Mode” on page 8.

Your fax machine includes an integrated telephone answering machine (TAM). The answering machine is digital. You do not need tapes or batteries. It will retain your messages in case of power failure. Follow these instructions to use the answering machine.

hpfax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

	Options/Volume
	Speed Dial
Mute	Speaker Phone
Mute	Redial/Pause
MIC
	PHONE/MENU

Answering Machine (TAM)

Record Erase Messages

Play

Skip Replay

Mute	Speaker Phone
	Redial/Pause

MIC

PHONE/MENU

hp fax 1020 series

Recording Outgoing Messages

Before using the answering machine, you must record a greeting or outgoing message (OGM). The outgoing message must be between 2 and 40 seconds long. Keep your message as short as possible to ensure that all faxes are received.

Answering Machine (TAM)

Record	Erase
		Messages
Skip	Replay	Play

To record the outgoing message

Sample message: You have reached _______________, to send a fax press Start now. To leave a voice message, wait for the tone then leave your message.

1Press Record. An alternating message will display:

Play:play OGM / Record:rec. OGM

2Press Record.

Recording OGM... will display.

3Wait until Recording OGM... displays, then record your message and press Record to end the message.

The OGM will play for you.

Tip! To change the OGM, simply re-record it.

To play the outgoing message

1Press Record. An alternating message will display:

Play: play OGM / Record: rec. OGM

2Press Play to play the message.

Answering Machine

Listening to Messages

Answering Machine (TAM)
Record	Erase
		Messages
Skip	Replay	Play

When messages have been received, the Messages light will blink. Use the buttons for the following tasks:

•Play — Plays all messages starting with the new ones. Pressing Play in the middle of a message will pause it; press Play again to restart.

Tip! The date and time of the message will display while the message is playing. The other buttons only work when the date and time is displaying. Wait until the date and time displays before pressing the other buttons.

•Erase — Erases the current message. When no messages are playing, you can erase all messages by pressing Erase then Enter.

•Replay — Replays the current message.

•Skip — Skips the current message and plays the next one.

•Cancel — Stops playing the messages.

Setting Rings

See “Setting the TAM/FAX Ring” on page 8.

hp fax 1020 series

Screening Calls

You can set the answering machine so that you can hear messages as they are being recorded. You can then choose to pick up the telephone. The default setting for Call Screening is On.

1Press Menu.

1:Fax Functions will display.

2Press 6.

6:TAM Setup will display.

3Press Enter.

1:Message Length will display.

4Press 2.

2:Call Screening will display.

5Press Enter.

On	* will display.
6 Use the arrow buttons (		) to choose between On and Off and
press Enter.

7 Press Cancel repeatedly to exit the menu.

Tip! If you pick up an extension phone while the HP Fax is playing the OGM or recording a message, pressing * then # on the extension phone will turn off the answering machine.

Answering Machine

Changing the Length of Messages

You can change the time available for incoming messages from the default of 60 seconds to 30, 90, or 120 seconds.

The message length will be automatically adjusted for shorter messages. Messages longer than the setting will be cut off.

1Press Menu.

1:Fax Functions will display.

2Press 6.

6:TAM Setup will display.

3Press Enter.

1:Message Length will display.

4Press Enter.

60 sec will display.

5 Use the arrow buttons ( ) to choose the new recording time (30, 60, 90, or 120 seconds) and press Enter.

6 Press Cancel repeatedly to exit the menu.

hp fax 1020 series

Listening to Messages Remotely

You can pick up your messages from any touch tone telephone using your PIN (personal identification number) Code. Select a 3-digit number that you will remember.

Important! If you want to access your TAM remotely, you must change the PIN Code from the default *000.

Establishing your PIN code

1Press Menu.

1:Fax Functions will display.

2Press 6.

6:TAM Setup will display.

3Press Enter.

1:Message Length will display.

4Press 3.

3:PIN Code will display.

5Press Enter.

Pincode: *000 will display.

6Type a new 3-digit code (for example, 487) and press Enter.

7Press Cancel repeatedly to exit the menu.

Answering Machine

Retrieving messages

1Dial your fax machine from any touch tone telephone.

2While the outgoing message is playing, enter an asterisk (*) plus the PIN Code you selected. For example, if your PIN Code is 123, you would enter *123.

Important: You must have changed the PIN Code from the default *000 for remote access to work.

3Once the confirmation tone has played, you can control the answering machine using these codes. Hang up when you are done.

&	+	(

1		Play messages.
	1	Replay message
	2	Skip message.
	4	Pause message. (Press 4 again to resume.)
	8	Erase message. (Press * to confirm.)

3		Record outgoing message. (Press * to finish.)

4		Change answer mode.
	1	TEL (Press * to confirm.)
	2	FAX (Press * to confirm.)
	3	TAM/FAX (Press * to confirm.)

5		Fax forwarding
	1	On. Then enter number. (Press * to confirm.
		Press # to cancel.)
	2	Off (Press * to confirm.)

6		Change PIN code. (Enter new code and press * to
		confirm.)

9		Erase all messages. (Press * to confirm.)

*		Confirm change and return to top level of menu.

#		Cancels current item and returns to top level of menu.

hp fax 1020 series

1 2-2 # 2Assume you are travelling away from home and want to check your answering machine and change your PIN code.

Your PIN code is 123. You want to change the PIN code to 456.

1Dial the fax machine.

2While your outgoing greeting is playing, press *123.

3To listen to messages, press 1. Message 1 begins to play.

4To skip Message 1, press 2. Message 2 begins to play.

5To skip message 2, press 2. Message 3 begins to play

6To erase Message 3, press 8*.

7Message 3 is erased and you return to the main menu.

8To change the PIN code, press 6 then 456*.

Tip! If you think you made a mistake, for example, by pressing 6 455, just press # to return to the main menu, then press 6 456*.

Important: Press numbers firmly. Entering the numbers too quickly can cause them not to register.

5 Fax Functions

This chapter will introduce you to the various faxing features of the product.

Receiving Faxes

How you receive faxes depends on how Answer Mode is set. Be sure you have set the answer mode to best meet your needs. See “Setting the Answer Mode” on page 8.

Fax polling

Fax polling allows you to set your unit to call another fax machine and check for a waiting fax and then receive it. The waiting fax must be set up to be polled.

1Press the Menu button.

1:Fax Functions will display.

2Press Enter.

1:Send Fax Later will display. 3 Press 4.

4:Poll Receive will display. 4 Press Enter.

Enter Fax Number will display.

5 Type the fax number of the other machine and press Enter.

hp fax 1020 series

Sending a Fax

You can send a fax using several methods.

•Standard method—scans and sends each page

•Scan and fax—scans all of the pages before starting to send. This is very useful for multiple page faxes so that you can determine that all pages are scanned properly before sending starts.

•Send later—sends a fax at a later time; for example, when rates are lower.

•Sending to multiple numbers—sends a fax to everyone on a broadcast list

If the call is not completed, the fax will make 2 redial attempts at 3 minute intervals.

Standard method

1Place the document to be sent face down in the document tray.

2Dial the number by:

•Using the number pad and pressing the Start/Copy button.

•Touching a One Touch button.

•Pressing Speed Dial and entering a speed dial code and pressing

Start/Copy.

Note: One touch buttons and speed dial codes must have been previously programmed.

# & & 6 7If you need to listen to the tones (as when using a calling card), simply pick up the handset or press the Speakerphone button before dialing. After dialing the fax number, then press Start/Copy.

Fax Functions

Scan & Fax

Scan & Fax can be used for an individual fax document or set as a default for all faxes. When you use Scan & Fax, all pages of the fax document are scanned before the number is dialed. This feature allows you to make sure that all pages are scanned properly before walking away from the machine.

If Memory Full displays, clear the pages from the fax and resend the document without using Scan & Fax.

.To scan and fax this document:

1Insert the document in the tray.

2Press the Scan & Fax button.

3Dial the number and press Start/Copy.

Scan & Fax

	Err
1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast

Start/Copy

Stop

FAX/COPY

hp fax 1020 series

- To set Scan & Fax as the default for all faxes, follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

	1:Scan & Fax will display.
4	Press Enter.
	Off	* will display.
5	Use the arrow buttons (		) to scroll to On and press Enter.
6	Press the Cancel button repeatedly to exit the menu.

Fax Functions

Sending a fax to multiple numbers

To send a fax to a distribution list (also called a broadcast list), you must first have created that distribution list. See “Creating the broadcast list” on page 20.

1Place the document into the fax.

2Press Menu.

1:Fax Functions will display.

3Press Enter.

1:Send Fax Later will display.

4Press 2.

2:Broadcasting will display.

5Press Enter.

Cancel * will display.

6 Press the right arrow button ( ) to scroll to Send Now then press

Enter.

The fax will be transmitted to everyone in the broadcast list.

& Repeat steps 2-6 above and select Cancel in step 6.

hp fax 1020 series

Sending your fax at a later time

To scan your fax to be sent at a later time (up to 23 hours and 59 minutes later), follow these steps.

1Insert the document in the document tray.

2Press the Menu button.

1:Fax Functions will display.

3Press Enter.

1:Send Fax Later will display. 4 Press Enter.

Cancel	* will display.
5 Use the arrow buttons (		) to scroll to Set Up and press Enter.

Time [xx:xx] will display.

6Enter the new time and press Enter. (If your local time normally uses am and pm, you will be asked to select that as the next step.)

Enter Fax Number will display.

7Enter the fax number and press Enter.

The pages are scanned into the machine and wait in memory until time to be sent.

Fax Functions

Fax Settings

Several settings are available to change the appearance of your sent faxes. These settings do not affect incoming faxes.

Contrast

The contrast button on the front panel allows you to lighten or darken the image for the next fax you send or copy you make. Contrast reverts to the middle setting after each use.

	Err
1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast

Start/Copy

Stop

FAX/COPY

	Contrast

1Insert the document.

2Press the Contrast button.

Light[ ]Dark will display.

3 Use the arrow buttons (	) to move the solid rectangle to the setting
you want and press Enter.

Tip! Check the fax send quality by making a copy.

hp fax 1020 series

Resolution

Resolution sets the quality of faxes you send and copies you make. You can adjust resolution for an individual fax or copy or for all faxes and copies.

.To set Resolution for an individual fax or copy, use the Resolution button on the front panel.

	Err
1	6
2	7
3	8
4	9
5	10
Scan & Fax Resolution	Contrast
	Resolution

Start/Copy

Stop

FAX/COPY

1Insert the document.

2Press the Resolution button. Fine will display.

3Press the Resolution button until the option you want displays.

The available options are Standard, Fine, and Photo. Choose Photo if your fax contains photos, color, or shades of gray. Photo mode is much slower but will give better quality in those instances.

Tip! Check the fax send quality by making a copy.

Fax Functions

- To set a default resolution for all faxes and copies, follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 4.

4:Resolution will display.

5Press Enter.

	Fine	* will display.
6	Use the arrow buttons (		) to scroll to the setting you want
	(Standard, Fine, or Photo) and press Enter.
7	Press the Cancel button repeatedly to exit the menus.

hp fax 1020 series

Fax reduction

You can set a percentage for received faxes to be reduced. Follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

1:Scan & Fax will display.

4Press 2.

2:Fax Reduction will display.

5Press Enter.

92% * will display.

6 Use the arrow buttons (	) to scroll to the option you want and press
Enter.
The available options are:

•50%—minimum

•72%—Legal to Letter

•87%—Letter to A4 or A4 to Letter

•92% —Full/Entire Page (default)

•100%

Fax Functions

Printing Reports

Your HP Fax contains a number of reports that you can print. To print each report, follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 2.

2:Print Reports will display.

3Press Enter.

1:Last Transact will display.

4 Use the arrow buttons (		) to scroll to the report you want to print
and press Enter. (You can also press the number of the report.)
5 Press the Cancel button until the date and time appear.
The reports you can print include:
!	Prints a report of the last fax transaction.
" #	Prints an activity report of the last 30 faxes. In some
	countries, this report can be printed by a front panel
	button.
$ %	Prints a list of the programmed Speed Dial names and
	numbers. In some countries, this report can be printed
	by a front panel button.
& '	Prints the Broadcast distribution list.
(	Prints a map of the menus—including the changeable
	menu items and their current settings.
) !	Prints a test page.
* #	Prints faxes stored in memory. Especially useful, if you
	ran out of ink or paper while receiving faxes.

Note: If the fax has lost power, faxes in memory will be lost.

hp fax 1020 series

+	This report may be requested or used during product
	servicing.
, -.%	If you live in the U.S. or Canada AND you subscribe to
	Caller ID, this reports prints the last 10 calls and who
	they were from. This report can also be printed by a
	front panel button.

Fax Functions

Fax Forwarding

Fax forwarding allows you to forward incoming faxes to another fax machine. To use fax forwarding follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press Enter.

1:Send Fax Later will display. 3 Press 3.

3:Fax Forwarding will display. 4 Press Enter.

Cancel * will display.

5 Press the right arrow button ( ) to scroll to Set Up and press Enter.

Enter Fax Number will display.

6Enter the fax number for the faxes to be sent to and press Enter.

7Press the Cancel button repeatedly to exit the menus.

Note: If the fax cannot be forwarded, it will print at your HP Fax rather than the remote location.

All received faxes remain in the fax memory and can be printed using Reprint Faxes. See “Printing Faxes Stored in Memory” on page 63.

-- - -#Follow these steps to turn off fax forwarding. 1 Repeat Steps 1-4 above.

2 Press the right arrow button ( ) to scroll to Cancel and press Enter.

hp fax 1020 series

6 Copy Functions

Your HP Fax also functions as a convenience copy machine.

Making Copies

To make copies follow these steps.

1Insert the document.

2Change any desired settings; such as, contrast, resolution, reduction and collation.

3Press the Start/Copy button.

4If you want more than one copy, use the number pad to enter the number of copies you want.

5Press the Start/Copy button.

Changing Copy Contrast and Resolution

See “Contrast” on page 39.

See “Resolution” on page 40.

hp fax 1020 series

Reducing Copies

To reduce the size of your copies follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 5.

5:Copy Reduction will display.

5Press Enter.

100% * will display.

6 Use the arrow buttons (	) to scroll to the option you want and press
Enter.

7Press the Cancel button repeatedly to exit the menu. The available options are:

•50%—minimum

•72%—Legal to Letter

•87%—Letter to A4 or A4 to Letter

•92% —Full/Entire Page

•100% (default)

Copy Functions

Collating Copies

To collate your copies, follow these steps.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 6.

6:Copy Collation will display.

5Press Enter.

Off * will display.

6 Press the right arrow button ( ) to scroll to On and press Enter. 7 Press the Cancel button until the date and time display.

If Memory Full displays, remove the page that is halfway through the fax. Try your copy again either with smaller sets of pages or without collation.

hp fax 1020 series

7 Other Features

This chapter explains some additional items that you may choose to change.

Changing the Date and Time

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press Enter.

Year: will display.

Enter the date and time pressing Enter after each entry. If your country normally uses am and pm, you will be asked to choose after entering the time.

5Press Cancel repeatedly to exit the menus.

hp fax 1020 series

Changing the Fax Header

This information is required by law in many countries.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 2.

2:Fax Header will display.

5Press Enter.

Your Name will display.

6Enter your name and press Enter. See “Entering dates, times, text, and telephone numbers” on page 5.

Your Fax No. will display.

7Enter your fax number and press Enter.

8Press Cancel repeatedly to exit the menus.

Setting Auto Reports

This setting determines when error reports will automatically be printed.

1Press the Menu button.

1:Fax Functions will display.

2Press 4.

4:Basic Setup will display.

3Press Enter.

1:Date & Time will display.

4Press 3.

3:Auto Reports will display.

			Other Features
5	Press Enter.
	Every Error	* will display.
6	Use the arrow buttons (		) to choose an option and press Enter.
	Available options are: Every Error (default), Send and Error,
	Send Only, and Off.
7	Press Cancel repeatedly to exit the menus.

Turning Beep Sounds On and Off

Use this function to turn on and off the beeps.

Important! Turning off the beeps made with button presses also turns off the error beeps.

1Press the Menu button.

1:Fax Functions will display.

2Press 5.

5:Rings and Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press 5.

5:Beep Sounds will display.

5Press Enter.

	On	* will display.
6	Use the arrow buttons (		) to choose an option and press Enter.
	Available options are: On and Off.
7	Press Cancel repeatedly to exit the menu

hp fax 1020 series

Setting ECM

1 2 8Reduces data lost due to poor telephone lines. On good telephone lines, ECM has little to no effect. On poor lines, it increases sending time and possibly telephone charges, but sends the data much more reliably.

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

1:Scan & Fax will display.

4Press 4.

4:ECM will display.

5Press Enter.

	On	* will display.
6	Use the arrow buttons (		) to choose an option and press Enter.
	Available options are: On and Off.
7	Press Cancel repeatedly to exit the menu

Other Features

Changing the Country and Language

This product is approved for use only in the country in which it was purchased. Local country laws may prohibit the use of this product outside the country of purchase. It is strictly forbidden by law in virtually every country to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

	1:Scan & Fax will display.
4	Press 7.
	7:Country & Lang will display.
5	Press Enter.
	A country will display.
6	Use the arrow buttons (	) to choose a country and press Enter.
	A language will display.
7	Use the arrow buttons (	) to choose a language and press Enter.
8	Press Cancel repeatedly to exit the menu

hp fax 1020 series

Resetting the Defaults

1Press the Menu button.

1:Fax Functions will display.

2Press 7.

7:Advanced Setup will display.

3Press Enter.

1:Scan & Fax will display.

4Press 5.

5:Reset Defaults will display.

5Press Enter.

8 Telephone Functions

Making Telephone Calls

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

Options/Volume

Speed Dial

		Speaker Phone
	Mute	Redial/Pause
Mute	Speaker Phone
Mute	Redial/Pause
MIC
	PHONE/MENU

1Pick up the handset or press Speaker Phone.

2Dial the telephone number by

•Using the number pad

•Touching a one touch button (with no document in the fax)

•Pressing Speed Dial, entering a speed dial code, and pressing Enter (with no document in the fax).

Note: One touch keys and speed dial codes must have been previously programmed. See “Using Speed Dialing and Broadcasting” on page 17.

hp fax 1020 series

Receiving Telephone Calls

When the telephone rings, pick up the handset or press the Speaker Phone button.

If the telephone continues to ring after you lift the handset, the fax is busy. To answer the telephone, halt the current activity by pressing the Stop or Cancel button.

hp fax 1020

Answering Machine (TAM)
Record	Erase	Messages
Skip	Replay	Play

Cancel	Menu	Enter

Options/Volume

	Speed Dial	Speaker Phone
		Speaker Phone
	Mute	Redial/Pause
Mute	Speaker Phone
Mute	Redial/Pause
MIC
	PHONE/MENU

Tip! To hang up the speaker phone, simply press the Speaker Phone button again.

Changing Volume

You can change the volume of the handset (except in Europe), speaker phone, answering machine (call screening, message playback, and OGM playback) and the rings on the telephone.

Telephone Functions

Handset and speaker volume

Note: In Europe, you can only adjust the volume for the speaker, not the handset.

To adjust the volume for the current call, press the right and left volume buttons repeatedly until the desired level is reached.

Volume buttons

Ring volume

Follow these steps to adjust the ring volume for the unit.

1Press the Menu button.

1:Fax Functions will display.

2Press 5.

5:Rings & Volume will display.

3Press Enter.

1:TAM/FAX Ring will display.

4Press 4.

4:Ring Volume will display.

5Press Enter.

Soft	* will display.
6 Use the arrow buttons (		) to scroll to the option you want and press
Enter.

The available options are Soft, Loud, and Off. Soft is the default. 7 Press the Cancel button repeatedly to exit the menu.

hp fax 1020 series

Redialing

To redial the last number dialed, press the Redial button.

	Speaker Phone
Mute	Redial/Pause

9 Maintenance and

Troubleshooting

The procedures and information in this chapter will allow you to maintain your HP Fax and troubleshoot problems you may encounter. This chapter also includes:

•Cleaning print cartridges

•Changing print cartridges

•Printing faxes stored in memory

•Messages

•Troubleshooting

hp fax 1020 series

Cleaning the Print Cartridge

If you start seeing streaks or missing parts in your printing, first look at the print cartridge to make sure you still have ink. If you have ink and still have problems, make sure paper is loaded and follow these steps.

1Press Menu.

1:Fax Functions will display.

2Press 7.

37:Adv. Setup will display.

4Press Enter.

5 1:Scan & Fax will display.

6Press 6.

76:Clean Cartridge will display.

8Press Enter.

A series of special printing sequences will clean the cartridge.

9Discard the sheet.

If you clean the cartridge a couple of times and still have print quality problems, replace the print cartridge.

Changing Print Cartridges

When your print cartridge is low on ink, you may see streaks on your faxes or areas of missing ink. To replace the print cartridge follow these instructions.

1Make sure power is on.

2Open the print cartridge doors and wait for the cartridge carriage to move to the center.

Maintenance and Troubleshooting

3 Remove and replace the print cartridge.

Tip! If the cartridge carriage moves back to the side before you put the cartridge in, shut and re-open the print cartridge doors.

Printing Faxes Stored in Memory

All received faxes are stored in memory. If you run out of paper, have a paper jam, or run out of ink, you can print the faxes that are stored in memory. Print faxes immediately. The fax memory holds a number of pages (around 65) but this memory is overwritten as new faxes arrive.

Note: A power failure or unplugging the fax will cause the faxes in memory to be lost.

1Press Menu.

1:Fax Functions will display.

2Press 2.

2:Print Report will display.

3Press Enter.

1:Last Transact will display.

hp fax 1020 series

4Press 7.

7:Reprint Faxes will display.

5Press Enter.

Tip! Print the Fax Log first to see what faxes you have missed. Press Stop when you have printed the pages you need. The HP Fax will print all pages stored in its memory.

Messages on the Display and Error Log



Load paper	No paper in paper tray or	Add paper and press Start.
	paper not loaded properly.	Make sure you pull the
		paper tray cover forward
		before inserting paper and
		then push it back.
		Fan the pages and stack
		them neatly to ensure
		proper loading.

Out of Range	Broadcast entries must be	Enter number between 01
	between 01 and 30.	and 30.

Fax Memory Full	Fax received memory is full.	Print from memory to clear
		unprinted faxes.

Bad Ink Nozzle	Ink nozzles are clogged.	Clean print cartridge.

Insert Ink Cart	No ink cartridge, wrong	Verify correct part number
	ink cartridge, ink cartridge	C6614 hp no. 20 print
	not seated properly, or ink	cartridge. Insert or remove
	cartridge failed.	and re-insert ink cartridge.
		If message continues,
		replace ink cartridge.

Fax is Busy	Send fax later, broadcast,	Cancel current request or
	or fax forwarding already	wait for completion.
	set up.

Communic Failure	Could not establish	Check number and try
Communication Failure	communication.	again.

Send Error	Error occurred when	Resend, try ECM, or use a
	sending fax.	lower resolution.

		Maintenance and Troubleshooting



Receive Error	Error occurred when	Ask other party to resend.
	receiving fax.

No Doc to Poll	Poll to Receive. Fax	Check with other party.
No Doc Error	machine being polled has
	no document to send.

Memory Full	Memory full when collating	Try again with smaller
Memory Full Error	copies, scan & fax, fax	groups of pages.
	forwarding, or send fax
	later.

Check Document	Problem with document in	Pull document out and
	the automatic document	reinsert.
	feeder.

Stop Key Pressed	Status message.	Press Stop key again to
		remove message.

No OGM recorded	No outgoing message is	You must record an
	recorded.	outgoing message.

OGM too short	The outgoing message must	Record longer message.
	be at least 2 seconds long.

No Fax	In FAX mode, the caller	Not a problem.
	hung up without sending a
	fax.

hp fax 1020 series

Troubleshooting

	+ 2

	I answered the telephone and heard fax	This can occur when the HP Fax is printing
	tones but the HP Fax did not accept the	a fax when you answer the telephone.
	fax.	When you answer the telephone and hear
		fax tones, go to the HP Fax. If Printing
		Faxes is displaying, lift the handset and
		press Start/Copy to receive the fax. The
		new fax will print after the current one is
		complete. If anything else is displaying,
		you must press the Stop or Cancel button to
		halt the activity, then lift the handset and
		press Start/Copy.

	If I am listening to messages or making a	The HP Fax is busy and cannot answer the
	copy and the telephone rings, the HP Fax	telephone until you press the Stop or
	continues to ring even though I picked up	Cancel button.
	the handset.

	Cannot enter a number less than 10.	You must enter the leading 0. 01, 02, etc.

	Will not pick up paper from the paper	Too much paper or paper improperly
	tray.	loaded. Fan the sheets and stack them
	Or, is picking up more than one sheet at a	carefully before loading the paper. Be sure
	Or, is picking up more than one sheet at a	you open the paper tray cover, load the
	time.	you open the paper tray cover, load the
	time.	paper behind the tabs, and shut the cover.
		paper behind the tabs, and shut the cover.

	My printouts have horizontal streaks.	Clean the print cartridge.

	HP Fax does not answer.	Make sure FAX or TAM/FAX answer mode
		is selected. Check Answer Pattern setting.

	Can I use both the internal TAM and an	No.
	external TAM.

	Faxes are spread over 2 pages.	Sender may be using a different paper
		size. Use fax reduction of 87% to ensure
		the fax is on one page.

	After a paper jam or running out of paper,	After adding paper or clearing a jam,
	I did not receive all my unprinted faxes.	unprinted faxes will automatically print. Do
		not do anything else with the fax until this is
		finished. If you still feel you missed faxes,
		use Reprint Faxes.

	The Identification field is blank on the	The HP Fax was unable to establish
	reports.	enough communication to get the ID.

	Maintenance and Troubleshooting

+ 2

I want to enter a pause in a programmed	Use the Redial/Pause button to insert a
number to “wait for a dial tone”.	one second delay. The pause will display
	as a - in your number.

I want to put in a new print cartridge but	Close and re-open both print cartridge
the carriage went back over to the left.	doors to get the carriage to come back
	out.

I do not hear error beeps any more.	The beep sounds have been turned off.
	Turn on the beep sounds.

I ran out of ink and my printed faxes were	Replace the print cartridge and Reprint
illegible or blank.	Faxes from memory. Reprint faxes
	immediately to avoid losing faxes in
	memory.

I cannot print faxes from memory.	Your fax may have lost power. A loss of
	power causes faxes in memory to be lost.
	Print the fax log to determine what faxes
	were lost.

It does not beep when I press each button.	You are pressing the buttons faster than it
	can register. Slow down.

No low ink warning.	The HP Fax does not monitor ink usage.
	However, the cartridge is transparent
	when empty. Remove the cartridge and to
	visually see how much ink is left.

Paper is not being picked up from the	Media guides may be too tight. Squeeze
paper tray.	and adjust so they are just touching the
	paper.
	Remove and fan the paper then reload.
	Make sure you open the door when
	adding paper.

Documents are not being picked up from	Media guides in document tray may be
the document tray or more than one page	too tight. Slide them so they are just
is being picked up at a time.	touching the paper.
	Remove and fan the document pages then
	reload.
	Make sure the front panel door is
	completely closed.

hp fax 1020 series

+ 2

I’m having trouble receiving faxes in	Make sure your OGM is as short as
TAM/FAX mode.	possible and reduce the number of rings to
	answer in TAM/FAX mode. See “Setting
	the TAM/FAX Ring” on page 8.

The HP Fax makes a screeching noise	Both the HP Fax and another telephone
when the handset/speakerphone is used	device in the same vicinity are off hook
or when an extension telephone is used	and creating interference. Either hang up
that shares the telephone line with the HP	one device or move them further apart.
Fax.	If no other telephone device is off hook,
	If no other telephone device is off hook,
	move the HP Fax so that it is not enclosed
	by walls or shelves. Putting the HP Fax in
	an alcove or a bookcase can cause the
	sound to reflect from the walls into the
	microphone. Move the HP Fax to the top of
	a desk or table.

The buttons on the answering machine do	The answering machine buttons only work
not seem to work. I cannot skip or erase a	when the date and time for the message is
message.	displayed. Wait until the date and time
	displays before pressing the button.

Clearing Paper Jams

Clearing document jams

1 Open the print cartridge doors.

2 Carefully pull the paper toward you from the bottom.

Maintenance and Troubleshooting

Clearing paper jams

1 Open the paper tray cover.

paper tray cover

2 Carefully pull the paper out.

hp fax 1020 series

10 Specifications and Regulatory

This chapter contains product and supplies specifications, ordering information, and regulatory statements.

Paper Types and Sizes

The HP Fax is designed to work optimally with plain paper (cotton bond: 20 lb, 75 g/m2) in the following sizes: A4, Letter, and Legal.

Loading tip: Some papers have a side that’s been conditioned for printing. The so-called “print side” is usually indicated on the paper’s packaging.

Always load with the print side facing you.

Print Cartridge

The HP Fax uses the following print cartridge.

hp no. 20 black inkjet print cartridge C6614

hp fax 1020 series

Product Specifications

The specifications are subject to change without notice.

" + /	Public Switched Telephone Network
	Tone only
& 2 + '	ITU-T Group 3
& 2 2	MH, MR, MMR
# '	100–127V, 50/60 Hz
	or
	200–220V, 50/60 Hz
'	LCD 16 character
2	14400, 12000, 9600, 7200, 4800, 2400 bps
4-69 ' 7 /	64 in Photo mode
# & 2	50 watts maximum
	8 watts standby
2	approximately 8 seconds/page (ITU-T Test Image
	#1 in standard resolution, MMR compression,
	memory transmission)
2 :4 2 '	Operating: 0–40°C (32–104°F), 15–80%RH
	Recommended: 15–35°C (59–95°F) 20–80%RH
2	13.8 by 13.3 by 8.4 in.
	350.5 by 337.8 by 213.4 mm
;	10.26 lb, 4.66 kg
	TEL, FAX, TAM/FAX
" 2	10
( <	10
	100 (1020), 60 (1020xi)
/	30
" 2	twice at 3 minute intervals
	horizontal: 203 pels per inch
	vertical: Standard: 98 lpi
	Fine: 196 lpi
	Photo: 196, 64-level grayscale
	200 dpi, CIS

	Specifications
	300 dpi, Inkjet
2 ' & '	16 minutes including greeting
= 2 '	16 minutes including greeting
2 '	65 pages (1020), 50 pages (1020xi) (ITU-T Test
	Image #1 in standard resolution)

" 2 2

& '

& .

4 " & 2 +

' & '

;

20 sheets of 20 lb (75 g/m2) bond paper

U.S. and Canada only. Requires subscription from telephone service provider.

Requires subscription from telephone service provider.

Yes

Standard (cannot be used if power fails)

100 sheets of 20 lb (75 g/m2) bond paper

16 to 32 lb (60 to 120 g/m2) single sheet 16 to 28 lb (60 to 105 g/m2) multiple sheets

16 to 24 lb (60 to 90 g/m2)

Plain paper

210 mm A4, 216 mm Legal and Letter

203.1 mm

A4 = 210 x 297 mm

U.S. letter = 8.5 x 11 in

U.S. legal = 8.5 x 14 in

Top margin = 2.0 mm

Bottom margin = 14.0 mm

Left/Right margins:

Letter = 6.4 mm (each)

A4 = 3.4 mm (each)

& &	Lighten, Normal, Darken
& '	1.5 cpm based on the ITU-T No. 1 Test Chart in
	Standard Resolution
3 2+-&	99 (1020), 50 (1020xi)
	100%, 92%, 87%, 72%, 50%

hp fax 1020 series

Regulatory Information

The following sections describe product requirements from various regulatory agencies.

3-# ?0 && @ 2

This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company.

An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment connects to the telephone network through the following standard network interface jack: USOC RJ-11C.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. Too many devices on one line may result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area.

If this equipment causes harm to the telephone network, your telephone company may discontinue your service temporarily. If possible, they will notify you in advance. If advance notice is not practical, you will be notified as soon as possible. You will also be advised of your right to file a complaint with the FCC. Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so you will have the opportunity to maintain uninterrupted service.

If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state's public utility commission, public service commission, or corporation commission for more information.

This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers:

•Remain on the line and explain to the dispatcher the reason for the call.

•Perform such activities in the off-peak hours, such as early morning or late evening.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax machine, you should complete the steps described in the software.

The following sections are statements from various regulatory agencies.

&& 2

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product.

Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient the receiving antenna.

•Increase the separation between the equipment and the receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Product Regulations Manager, Hewlett-Packard Company, San Diego, 858-655-4100.

Specifications

The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4.

CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment.

(& 2 : A-2 A 6& 7

Le present appareil numerique n’emet pas de bruitis radioelectriques depassant les limits applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

3-& # ?

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION	Users should not attempt to make such connections themselves, but should contact the appropriate electric
	inspection authority, or electrician, as appropriate.

3 0The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

The REN for this product is 0.6B (AC), 0.4B(DC), based on FCC Part 68 test results.

hp fax 1020 series

3-1 1 2 " 611"7

This product is designed to interwork with the analogue telephone networks in the following countries:

Germany	UK	Netherlands

France	Spain	Italy

Belgium	Ireland	Sweden

Austria	Denmark

Norway	Finland

Greece	Portugal

Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if addition product support is necessary.

This equipment comes with a telephone connector specific to the country where it was purchased.

This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC (annex II) for PanEuropean single-terminal connection to the public switched telephone network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point.

In the event of problems, you should contact your equipment supplier in the first instance.

3-. # ?

This equipment is designed for DTMF tone dialing.

3-9 2 # ?

The HP Fax products are designed to connect only to the analogue public-switched telephone network (PSTN). Please connect the TAE N telephone connector plug, provided with the HP Fax, into the wall socket (TAE 6) code F.

9 B 2

LpA < 70 dB am Arbeitsplatz

im Normalbetrieb

nach DIN 45635 T. 19

<1 2

Specifications

(-&-2 '

hp fax 1020 series

Use Hewlett-Packard Support Services

www.hp.com

If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, you can contact one of the HP support services listed in the following pages. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help.

Before calling Customer Support

1Make sure that

•Your unit is plugged in and turned on.

•The correct print cartridge is installed properly. •The recommended paper is loaded in the input tray.

2Reset your unit by unplugging it and plugging it in again.

3If you need to speak to an HP Customer Support Representative:

•Have your serial number ready. •Print a Self-Test Report.

•Be prepared to discuss your problem in detail.

4Be near your unit when you call.

Prepare your unit for shipment

If you are requested to send in your unit for service, do the following:

•Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the unit unless asked to do so.

•If you do not have the original packing material, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty.

•Include these items in the box:

•A brief description of the symptoms (sample prints are helpful).

•A copy of your sales slip or proof of purchase (to establish the warranty period)

•Your name, address, and telephone number where you can be reached during the day.

& '	4	& '		4

U.S. during warranty	(208) 323-2551	Germany	+49 (0) 180 52 58 143
M-F: 6am–10 pm MST,			(0.24 DM/min)
Sat:9am–4pm MST
U.S. post warranty	(800) 999-1148	Greece	+30	160 73 603
(per call charge)
U.S. post warranty	(900) 555-1500	Ireland	+353 (0) 662 5525
($2.50 per minute)

Austria	+43 (0) 810 00 6080	Italy	+39 (0) 02 264 10350

Belgium (Flemish)	+32 (0) 02 626 8806	Mexico	01-800-472-6684

Belgium (French)	+32 (0) 02 626 8807	Mexico (Mexico City)	5258 9922

Brazil	0800 157751	Netherlands	+31	(0) 20 606 8751
	0800 130999
Brazil (São Paulo)	(11) 3747-7799	Norway	+47 22 11 6299
	(11) 4197-4998
Canada during warranty	(905) 206-4663	Portugal	+351 21 3176333
Canada post warranty	(877) 621-4722	Spain	+34	902 321 123
(per call charge)

Colombia	9-800-114-726	Sweden	+46	(0) 8 619 2170

Denmark	+45 39 29 4099	United Kingdom	+44	(0) 207 512 52 02

Europe (English)	+44 (0) 207 512 5202	Venezuela	0-800-47468368

Finland	+358 (0) 203 47 288	Venezuela (Caracas)	(502) 207-8488

France	+33 (0) 01 43 62 34 34

Specifications

Warranty

4 # < ? / 2 9 + ; ' 2-, ,

1-/ 2 ; '

Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP Fax 1020 Series product (“Product”), including related software, accessories, media, and supplies, shall be free from defects in material and workmanship for the duration specified in the paragraph below, which duration begins on the date of purchase by the Customer.

For each hardware Product, the duration of HP's limited warranty is one year for parts and one year for labor. For all other Products, the duration of HP’s limited warranty for both parts and labor is ninety days.

For each software Product, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any Product shall be uninterrupted or error free.

HP's limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover any other problems, including those which arise as a result of (a) improper maintenance or modification, (b) software, accessories, media, or supplies not provided or supported by HP, or (c) operation outside the Product’s specifications.

For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the Customer or any HP support contract with the Customer. However, if Product failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP shall charge its standard labor and materials charges to service the Product for the failure or damage.

If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace the defective Product, at HP's option. Where labor charges are not covered by HP's limited warranty, repairs shall be at HP’s standard charges for labor.

If HP is unable to repair or replace, as applicable, a defective Product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the Product.

HP shall have no obligation to repair, replace, or refund until the Customer returns the defective Product to HP.

Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the Product being replaced. HP products, including each Product, may contain remanufactured parts, components, or materials equivalent to new in performance. HP's limited warranty for each Product is valid in any country or locality where HP has a support presence for the Product and where HP has marketed the Product. The level of warranty service may vary according to local standards. HP shall have no obligation to alter the form, fit, or function of the Product in order to make it operate in a country or locality for which the Product was never intended to operate.

/ 2-; '

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

/ 2-/ + '

To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the Customer's sole and exclusive remedies.

TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

/ / #

This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not apply to the Customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom);

Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

Grant the Customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

hp fax 1020 series

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS LIMITED WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP PRODUCTS TO SUCH CUSTOMERS.

Complete the following information. It is necessary for contacts with the selling dealer or Hewlett-Packard Company:

-0

3 2+ 0

Index

A4 paper 3 answer mode FAX 8

TAM/FAX 8 TEL 8

answer pattern 12 answering 7 answering machine

external 15 greeting 26 listening 27

messages, changing length 29 OGM 26

PIN code 30 playing the OGM 26 remote access 30 screening calls 28

auto reports 52

beep sounds 53 broadcast 20 37

deleting 23 faxing 22 printing list 24 sending 22

caller ID 15 cleaning

print cartridge 62 contrast 39

copies collating 49 contrast 39 making 6 47 reducing 48 resolution 40

country 55

date and time 51 defaults, reset 56 delayed fax 38 dial list 2 distinctive ring 12

distribution list, sending a fax to 22 Documents, loading 4

double ring 12

ECM 54 entering

symbols 5 telephone numbers 5 text 5

error correction mode 54 error reports 52

FAX 8 fax

broadcast 22 contrast 39 distribution list 22 forwarding 45 polling 33 redial 34 reduction 42 resolution 40 ring 10

send later 38 sending 4 34

fax header 52

fax machines, silent 14 faxes in memory, printing 63 forwarding faxes 45

front panel buttons 1

getting help 78

handset, volume 58 help 78

hp support 78

ink cartridge 71 changing 62 cleaning 62 part number 71

L language 55 legal paper 3 letter paper 3

Loading documents 4 loading paper 2

making calls 6 menu

listing 3 using 3 4

message length 29 messages 64

listening 27 microphone 2

number length 6

OGM

outgoing message 26

P paper

jam 68 loading 2 size 3

part number, ink cartridge 71 personal identification number 30 PIN code 30

poll receive 33 polling 33

print cartridge 71 changing 62

cleaning 62 part number 71

printing faxes in memory 63

receiving faxes 7 redial 34 60 reducing

copies 48 faxes 42

regulatory information 74 reports

automatic 52 printing 43

reset defaults 56 resolution

copy 40 fax 40

scan & fax 5 screening calls 28 send fax later 38 silent fax machines 14 speaker, volume 58 specifications 72 speed dials

deleting 23 dialing 19 printing list 24 programming 18

string length 6 symbols, entering 5

TAM

greeting 26 listening 27 OGM 26 PIN code 30

playing the OGM 26 remote access 30

TAM/FAX 8 ring 8

TEL 8 telephone 6 7

making calls 57 volume 58

telephone numbers entering 5

text

entering 5 length 6

triple ring 12 troubleshooting 66

V volume

changing 58 ring 59

W warranty 79

Environmental Product Stewardship Program

/ 0

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Please visit HP's Commitment to the Environment website at

http://www.hp.com/abouthp/environment for more information.

1 /

This product generates no appreciable ozone gas (O3)

Energy usage drops significantly while in ENERGY

STAR® mode, which saves natural resources, and saves money without affecting the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary program established to encourage the development of energy-efficient office products.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, Hewlett-Pack- ard Company has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information, see

http://www.energystar.gov.

This product is suited for the use of recycled paper according to DIN 19309.

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.

Material Safety Data Sheets (MSDS) can be obtained from the HP web site at http://www.hp.com/go/msds. If you are in the United States or Canada and do not have access to the internet, call the U.S. HP FIRST (fax-on-demand service) at (1) (800) 231-9300. Use Index number 7 for a listing of the material safety data sheets.

International customers without Internet access should call (404)-329-2009 for further information.

HP offers an increasing number of product return and recycling programs in many countries, as well as partnering with some of the largest electronic recycling centers throughout the world. HP also conserves resources by refurbishing and reselling some of its most popular products.

HP Fax 1020 Series

This product contains a small Lithium battery that must be removed and disposed of properly at the of the product’s useful life. The battery is located on the Main D/B board.

Battery Part Number: Panasonic CR2032 Battery Material: Lithium

Battery Type: Button/Coin Cell Battery Quantity Per Product: 1

Weight: approximately 3 grams Lithium Type: Solid

Battery Manufacturer: Panasonic of Japan

*C8580-90106*

C8580-90106 (Rev. B)

Printed in South Korea, China, or the European Union, April 2002

HP 1020, 1020xi User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

1 The Front Panel and Menus

The Front Panel

Navigating the menus

Entering dates, times, text, and telephone numbers

2 Setting Up to Receive Faxes

Setting the Answer Mode

Setting the TAM/FAX Ring

Setting the FAX Ring

Using Answer Pattern (Distinctive Ring Pattern)

Example

Setting the answer pattern

Silent Detect

Using an External Answering Machine

Using Caller ID—U.S. and Canada only

Turning on Caller ID

Printing a list of calls

Setting up Speed Dials and One Touch Buttons.

Programming speed dials

Dialing a Programmed Number

Dialing with One-Touch buttons

Dialing with Speed Dial codes

Sending a Fax to Several People

Creating the broadcast list

Sending a broadcast fax

Deleting an Entry

Printing the Speed Dial or Broadcast List

Printing the speed dial list

Printing the broadcast list

4 Answering Machine

Recording Outgoing Messages

To record the outgoing message

To play the outgoing message

Listening to Messages

Setting Rings

Screening Calls

Changing the Length of Messages

Listening to Messages Remotely

Establishing your PIN code

Retrieving messages

5 Fax Functions

Receiving Faxes

Fax polling

Sending a Fax

Standard method

Scan & Fax

Sending a fax to multiple numbers

Sending your fax at a later time

Fax Settings

Contrast

Resolution

Fax reduction

Printing Reports

Fax Forwarding

6 Copy Functions

Making Copies

Changing Copy Contrast and Resolution

Reducing Copies

Collating Copies

7 Other Features

Changing the Date and Time

Changing the Fax Header

Setting Auto Reports

Turning Beep Sounds On and Off

Setting ECM

Changing the Country and Language

Resetting the Defaults

8 Telephone Functions

Making Telephone Calls

Receiving Telephone Calls

Changing Volume

Handset and speaker volume

Ring volume

Redialing

Cleaning the Print Cartridge

Changing Print Cartridges

Printing Faxes Stored in Memory