HP 100 Wireless-N, SuperStack II NetBuilder, SuperStack II PathBuilder Reference Guide

HP Networking Quality Statement

HP Quality Policy:

"Providing products, services, and solutions of the highest quality and
delivering more value to our customers that earn their respect and
loyalty."

Introduction

HP Networking takes great pride in the quality and reliability of its products and believes the quality

of its products exceeds other vendors. HP Networking’s strong commitment to quality and

confidence in its products is evident in offering an industry-leading warranty, including a lifetime
duration warranty on most of the product portfolio. HP Networking is committed to a positive
customer experience and believes the quality and reliability of our products will provide customers
with a strong return on their investment, low cost of ownership, and a satisfied relationship with HP
Networking.

We measure quality in terms of our customer’s experience. We believe we can always do better at

understanding our customer’s expectations. That belief pushes our standards ever higher improving
quality generation to generation, product to product.

Quality starts with product concept, design and validation within our Research & Development Lab; to
product manufacture and deployment with our Supply Chain; to product support and customer
feedback. All are essential parts of the HP Quality Improvement Cycle.

When an error in quality happens, we are the best at responding to customer issues. We utilize the
HP Quality Improvement Cycle and Lean Six Sigma Quality programs to continually improve and
manage our product quality. We apply the necessary corrective actions to ensure it never happens
again.

Revision 1.0

Research & Development

Quality practices within the R&D organization are industry leading and an inherent part of the
organizational culture. From product conception, through development, validation and deployment

of product, customers can be assured that HP Networking products have quality “designed in” from

the earliest phases of the lifecycle.

Products progress through the development lifecycle adhering to strict rigors of quality design rules
and validation. Facilitating this are dedicated program managers that ensure each product passes very
specific quality checks at each product development phase. This methodology ensures the necessary
“quality assurance” activities take place throughout the entire product lifecycle.

Concept/Definition Phase:

Included here are comprehensive architectural and design reviews, as well as confirmation of
customer use cases, quality requirements and product specifications (performance, features,
reliability, safety, etc).

Design/Development Phase:

Proper development starts with detailed specifications and stringent requirements around delivering
to those specifications. From partnering with only the highest quality of component suppliers and

designing for “x” (manufacturability, reliability, testability, etc), our team is positioned well to “build­in” quality into our products.

Validation Phase:

Our products go through a rigorous series of validation steps to ensure specifications are met, and in
many cases exceeded. Test plans are reviewed for completeness and hardware and software is
stressed to simulate the most extreme environments. From regulatory, to environmental and safety

testing and comprehensive “system” testing, customers can rest assured that our validation processes

will capture even the most stringent quality standards.

Post-Product Release:

The R&D team works closely with the product Support teams to gather near real-time quality
information in order to monitor product quality. Suspected concerns are fed back into the design
teams for analysis as part of the HP Quality Improvement Cycle. The “closed-loop” corrective action
process results in faster analysis, resolution, and quality improvements.

Revision 1.0